Axis Communications 0439-001 User manual

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USER'S MANUAL

AXIS Q1604 Network Camera

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About this document

This manual is intended for administrators and users of the AXIS Q1604 Network Camera, and is applicable to ﬁrmware 5.40 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be bene ﬁcial, for developing shell scripts and applications. Later version of this document will be po sted to the Axis website, as require d. See also the product’s online help, available via the web-based interface.

Liability

Every care has been taken in the preparation of this manual. Please inform your local Axis ofﬁce of any inaccuracies or omissions. Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice. Axis Communications AB makes no warranty of any kind with regard to the material contained within this document, including, but not limited to, the implied warranties of merchantability and ﬁ tness for a particular purpose. Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing, performance or use of this material. This product is only to be used for its intended purpose.

Intellectual Property Rights

Axis AB has intellectual property rights relating to technology embodied in the product described in this document. In particular, and without limitation, these intellectual property rights may include one or m o re of the patents listed at http://www .axis.com/patent.htm and one or more additional patents or pending patent applications in the U S and other countries.

This product contains licensed third-party software. See the menu item “About” in the product’s user interface for more information.

This product contains source code copyright Apple Computer, Inc.,underthetermsofApplePublicSourceLicense2.0(see http://www.opensource.apple.com/apsl). The source code is available from http://developer.apple.com/darwin/projects/bonjour/

Equipment Modiﬁcations

This equipment must be installed and used in strict accordance with the instructions given in the user documentation. This equipment contains no user-serviceable components. Unauthorized equipment changes or modiﬁcations will inva lidate all applicable regulatory certiﬁcations and approvals.

Trademark Acknowledgments

Apple, Boa, Bonjour, Ethernet, Internet Explorer, Linux, Microsoft, Mozilla, Real, SMPTE, Qui ckTime, UNIX, Windows, Windows Vista a nd WWW are registered trademarks of the respective holders. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its afﬁliates. UPnP mark of the UPnP

Implementers Corporation.

is a certiﬁ c

ation

Support

Should you require any technical assistance reseller. If your questions cannot be answered immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid response. If you are connec

,pleasecontactyourAxis

tedtotheInternet,youcan:

• download user documentation and software updates

• ﬁnd answers to resolved problems in the FAQ database. Search

by product, category, or phrase

• report problems to Axis support staff by logging in to your private

support area

• chat with Axis support staff (selected countries only)

• visit Axis Support at www.axis.com/techsup/

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AXIS Q1604 Network Camera

Table of Contents

Hardwareoverview .......................................... 4

Connectors .................................................... 5

LEDindicators .................................................. 7

StatusLEDwhenusingFocusAssistant .............................. 8

Replacingthelens ............................................... 8

Accessingtheproduct ....................................... 9

Accessfromabrowser ........................................... 9

AccessfromtheInternet .......................................... 10

Settherootpassword ............................................ 10

TheLiveViewpage .............................................. 11

Mediastreams .............................................. 13

HowtostreamH.264 ............................................ 13

MJPEG ........................................................ 13

AXISMediaControl(AMC) ........................................ 13

Alternativemethodsofaccessingthevideostream .................... 14

Accessingaudiostreams .......................................... 15

Settinguptheproduct ....................................... 16

BasicSetup .................................................... 16

VideoandAudio ............................................ 17

VideoStream ................................................... 17

Stream Proﬁles ................................................. 18

CameraSettings ................................................ 18

Overlay ........................................................ 21

PrivacyMask ................................................... 21

Focus ......................................................... 21

AudioSettings .................................................. 22

AudioClips .................................................... 23

Live View Conﬁg ............................................ 24

Detectors .................................................. 26

CameraTampering .............................................. 26

MotionDetection ............................................... 26

Audiodetection ................................................. 27

Applications . .............................................. 28

Events .................................................... 29

SettingUpanActionRule ........................................ 30

Recipients ..................................................... 30

Schedules ...................................................... 31

Recurrences .................................................... 31

Recordings ................................................. 32

RecordingList .................................................. 32

Continuousrecording ............................................ 32

SystemOptions ............................................. 34

Security ....................................................... 34

Date&Time .................................................... 35

Network ....................................................... 36

Storage ....................................................... 40

Ports&Devices ................................................. 41

Maintenance ................................................... 41

Support ....................................................... 42

Advanced ...................................................... 43

Resettofactorydefaultsettings ................................... 43

Troubleshooting ............................................ 45

Checking the ﬁrmware ........................................... 45

Upgrading the ﬁrmware .......................................... 45

Emergencyrecoveryprocedure ..................................... 45

Symptoms,possiblecausesandremedialactions ...................... 46

Technical Speciﬁcations ...................................... 50

Performanceconsiderations ....................................... 52

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AXIS Q1604 Network Camera

Hardware overview

Focus puller

Zoom puller

Status LED

Internal microphone

SD memory card slot

Network connector (PoE)

Audio out

Audio in

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AXIS Q1604 Network Camera

Hardware overview

Power LED

Network LED

Control button

Iris connector

Power connector

I/O terminal connector

Connectors

Network connector - RJ-45 Ethernet connector. Supports Power over Ethernet (PoE).

Caution

Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network cable (STP) may be appropriate or requir shall be shielded (STP) and intended for their speciﬁc use. Make sure that the network switch is properly grounded. See for r egulatory requirements.

Audio in (pink) - 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal).

Audio out (green) - 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an active speaker

with a built-in ampliﬁer. A stereo connector must be used for the audio out.

SD card slot - A standard or high-capacity SD card (not included) can be used for local recording with removable storage. For instructions on how to insert and remove an SD card, please refer to the Installation G uide.

Note

Before removal, the SD card should be unmounted to prevent corruption of recordings. To unmount the SD card, go to Setup

>System

Options > Storage > SD Card and click Unmount.

ed. Any network cables that are routed in outdoor environments or similar

Control button - The control button is used for:

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AXIS Q1604 Network Camera

Hardware overview

• Enabling the Focus Assistant. Press and very quickly release the Control button.

• ConnectingtoanAXISVideoHostingSystemservice.See 1 second until the Status LED ﬂashes green.

• ConnectingtoAXISInternetDynamicDNSService. See about 3 seconds.

• Resetting the product to factory default settings. See

Power connector - 2-pin terminal block for power input.

I/O connector

Note

For technical speciﬁcations, see

I/O terminal connector - Use in applications for e.g. motion detection, event triggering, time lapse recording and alarm notiﬁcations. In addition to an aux iliary power and a GND pin, the I/O terminal connector provides the interface to:

• Digital output — For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface, output buttons on the Live View page or by an Action Rule. The output will show as active (shown under System Options > Ports & Devices) if the alarm device is activated.

DC power input

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. To connect, press and hold the button for about

. To connect, press and hold the button for

• Digital input — A n alarm input for connecting devices that can toggle between an open and closed circuit, for example: PIRs, door/window contacts, glass break detectors, etc. When a signal is received the state changes and the input becomes active (shown under System Options > Ports & Devices).

Function Pin Notes

GND

3.3 V DC Power

Digital Input

Digital Output

Ground

Can be used to power auxiliary equipment. Note: This pin can only be used as power out.

Connect to GND to activate, or leave ﬂoating (unconnected) to deactivate.

Internal connection to ground when activated, ﬂoating (unconnected) when deactivated. If used with an inductive load, e.g. a relay, a diode must be connected in parallel with the load, for protection against voltage transients.

Speciﬁcations

Max load = 50 mA

0to+40VDC

Max load =100 mA Max voltage = +40 V DC

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Hardware overview

LED indicators

LED

Network

Status

Power

Color

Green

Amber

Unlit No network connection.

Green Steady green for normal operation.

Amber

Red

Green

Amber

3.3 V max 50 mA

Indication

Steady for connection to a 100 MBit/s network. Flashes for network activity.

Steady for connection to a 10 MBit/s network. Flashes for network activity.

Steady during startup and when restoring settings.

Slow ﬂash for failed upgrade.

Normal operation.

Flashes green/amber during ﬁrmware upgrade.

Note

• The Status LED can be conﬁguredtob & Devices >LED. S ee the online help for more information.

• The Status LED can be conﬁgured to ﬂash while an event is active.

• The Status LED can be conﬁgured to ﬂash for identifying the unit. This can be done under Setup > System Options >

Maintenance.

e unlit during normal operation. To conﬁgure, go to Setup > System Options >Ports

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Hardware overview

Status LED when using Focus Assistant

Status Color

Green

Amber The camera has been moved, or an object has been inserted in front of the lens. Exit and

Red The camera has been moved, or an object has been inserted in front of the lens. Exit and

Indication

Focus As sis tant is enabled The lens is optimally adjusted

restart the Focus Assistant. The lens is less optimally adjusted

restart the Focus Assistant. The lens is poorly adjusted

Replacing the lens

It is possible to use optional lenses for the Axis product.

To replace the lens:

1. Disconnect the iris cable.

2. Unscrew the standard lens.

3. Attach and screw on the new lens.

Note

There is no need to restart the Axis product after changing the lens. However, the product must be restarted if you are interchanging between a P-iris, DC-Iris or ﬁxed/manual iris lens. In order to set the focus and position the lens, the Axis product must be connected to the network.

To change the iris conﬁguration:

1. Go to Setup > Video and Audio > Camera Settings. Iris conﬁguration shows the current conﬁgured iris type.

2. Click Edit.

3. Select the installed iris lens from the drop-down list and click OK.

Note

lenses not listed in the drop-down list, download the iris conﬁguration ﬁle from www.axis.com

For iris To upload and u se the downloaded conﬁguration ﬁle, click the Upload tab. Click Browse and select the conﬁguration ﬁle. Click Upload. The installed iris lens should now be included in the Iris Selection drop-down list, select it and press

If you select a DC iris conﬁguration ﬁle for a P-iris lens, an error message will appear below the iris conﬁguration

OK. type in the Camera Settings page.

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AXIS Q1604 Network Camera

Accessing the product

To install the Axis product, refer to the Installation Guide supplied with the product.

The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See

Note

• To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.

• QuickTime

• If your computer restricts the use of additional software components, the product can be conﬁgured to use a Java applet for viewing Motion JPEG.

• The Axis product includes (1) H.264 decoder license for viewing video streams and (1) AAC audio license. These lice nses are automatically installed with AMC. The administrator can disable the installation of the decoders, to prevent installation of unlicensed copies.

is also supported for viewing H.264 streams and for audio.

Access from a browser

Technical Speciﬁcations, on page 50

1. Start a browser (Internet Explorer, Firefox, Safari).

2. Enter the IP address or host name of the Axis product in the browser’s Location/Address ﬁeld. To access the product from a Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list.

If you do not know the IP addre ss, use AXIS IP U tility to locate the product on the network. For more information on how to discover and assign an IP address, refer to the Installation Guide.

3. Enter your user name and password. If this is the ﬁrst time the product is accessed, the root passw ord must ﬁrst be conﬁgured; for instructions s ee

4. The product’s Live View page appears in your browser.

Note

The layout of the Live View page may have been customized to meet speciﬁcrequi examples and functions featured here may differ from those displayed in your own Live View page.

Set the root password, on page 10

rements. Consequently, some of the

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Accessing the product

Access from the Internet

Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must conﬁgure your network router to allow incoming data trafﬁc to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically conﬁgure the router to allow access to the product. This is enabled from Setup > System Options >

Network > TCP/IP Advanced.

For more information, please see www.axiscam.net For Technical notes on this and other t opics, visit the Axis Support web at www.axis.com\techsup

NAT traversal (port mapping) for IPv4, on page 38

. See also AXIS Internet Dynamic DNS Service at

Set the root password

To gain access to the Axis product, you must set the password for the default administrator user root. This is done in the Conﬁgure Root Password dialog, which appears when the product is accessed for the ﬁrst time.

To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certiﬁcate. HTTPS (Hypertext Transfer Protocol over SSL ) is a protocol used to encrypt trafﬁc between web browsers and servers. The HTTPS certiﬁcate ensures encrypted exchange of information.

To set the password via a standard HTTP connection, enter it directly in the ﬁrst dialog.

To set the password via an encrypted HTTPS connection, follow these steps:

1. Click Create self-signed certiﬁcate.

2. Provide the requested information and click OK.Thecertiﬁcate is created and the password can now be set securely. All trafﬁc to and from the product is encrypted from this point on.

3. Enter a password and then re-enter to conﬁrm the spelling. Click OK. The password has now been con ﬁgured.

Note

• The default administrator user name root is permanent and cannot be deleted.

• If the password for root is lost, the product must be reset to the factory default settings. See

settings, on page 43

Reset to factory default

Conﬁgure capture mode

The capture mode setting reduces image ﬂicker in ﬂuorescent light environments. Select the capture mode with the power line frequency (50 Hz or 60 Hz) used at the location of the Axis product and click OK.

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Accessing the product

When using 50 Hz, the maximum frame rate is limited to 25 fps .

Note

Power line frequency is different in different geographic regions. In the Americas, 60 Hz is usually used; most other parts of the world use 50 Hz. Local variations may apply, always check with the local authorities.

See also the online help

Basic Setup

Basic Setup provides shortcuts to the settings thatshouldbemadebeforeusingtheAxisproduct:

1. Users. See

2. TCP/IP. See

3. Date & Time. See

4. Video Stream. See

5. Focus. See

6. Audio Settings. See

The Basic Setup menu can be disabled from System Options > Security > Users.

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AXIS Q1604 Network Camera

Video and Audio

The video and audio settings can be used to optimize video and audio quality. You can conﬁgure the following:

• Video stream settings. See

•Streamproﬁles. See

• Camera settings. See

• Overlay image. See

•Privacymask.See

•Focus.See

• Audio settings. See

• Audio clips. See

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Video Stream

You can deﬁne the following video stream settings from Video & Audio > Video Stream:

•Image.See

• H.264. See

•MJPEG.See

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mage

You can modify the image resolution and compression, and rotate the image from the Image tab (Video & Audio > Video Stream).

The image can also be mirrored from the Image tab.

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Video and Audio

Setting the compression level a ffects the image quality and bandwidth; the lower the compression, the higher the image quality with higher bandwidth requirements.

To avoid bandwidth problems on the network, you can limit the frame rate allowed to each viewer. The maximum frame rate can be set to Unlimited, or you can limit the frame rate to a value.

An image or text can be superimposed over the image as overlay. See

Save your settings before they can take effect.

Overlay, on page 21

H.264

H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit r ates. An H.264 video s tream consists of d ifferent types of frames such as I-frames, P-frames and B-frames. An I-frame is a complete image whereas P-frame s and B-frames only conta in the differe nces from previous/future frames.

The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on bandwidth requirements in some cases, but may also have an adverse affect on image quality.

The Axis product supports two H.264 proﬁles.TheMainproﬁle provides higher compression than the Baseline proﬁle with the same video quality, but requires more processing power to decode.

ThebitratecanbesetasVariable Bit Rate (VBR) or Constant Bit Rate (CBR). VBR adjusts the bit rate according to the image complexity, using up more bandwidth for increased activity in the ima ge , and less for lower image activity. CBR allows you to set a ﬁxed Target bit rate that consumes a predictable amount of bandwidth. As the bit rate would usually need to increase for increased image activity, but in this case cannot, frame rate and image quality are affected negatively. To partly compensate for this, it is possible to prioritize either frame rate or image quality. Not setting a priority means that frame rate and image quality are equally affected. You must save your settings before they can take effect.

The current bit rate can be set to appear as text overlay. To do this, select the Include text check box option under Overlay Settings and enter the modiﬁer#b in the ﬁeld.

MJPEG

Sometimes the image size is large due to low light or complex scenery. Adjusting the ma ximum frame s ize helps to control the bandwidth and storage used by the Motion JPEG video stream i n these situations. Setting the frame size to the Default setting provides consistently good image quality at the expense of increased ba size optimizes bandwidth and storage usage, but may give poor image quality. To prevent increased bandwidth and storage usage, the maximum frame size should be set to an optimal value.

ndwidth and storage usage in low light. Limiting the frame

Stream Proﬁles

There are four pre-programmed stream proﬁles available for quick set up. The settings for these can be adjusted. New customized proﬁles can also be created. Each proﬁle has a descriptive name, indicating its purpose.

•Thestreamproﬁles can be accessed from the Stream proﬁle drop-down list in the Live View page.

• To add, copy, modify, and remove stream proﬁles go to Video & Audio > Stream Proﬁles.

• To select the default stream proﬁle go to Live View Conﬁg > Stream Proﬁle and choose the proﬁle from the drop-down list.

For more information see the online help

on this page.

Camera Settings

The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product.

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Video and Audio

Capture Mode

The capture mode setting reduces image ﬂicker in ﬂuorescent light environments as image data is sampled at a rate that matches the local power line frequency.

Capturemodeissettheﬁrst time the product is accessed. Select the capture mode with the power line frequency (50 Hz or 60 Hz) used a t the location of the Axis product and click OK.

When using 50 Hz, the maximum frame rate is limited to 25 fps .

Note

Changing capture mode when the product has been conﬁgured is not recommended as most other settings will be either removed or reset, for example:

1. Go to Setup > Video & Audio > Camera Settings.

2. Select the new capture mode.

3. Click Save.

4. Review and reconﬁgure all settings, for example:

-Streamproﬁles

- Motion detection windows

-Privacymasks

-Imageoverlays

- Exposure zones

- White balance windows

-Actionrules

- Settings in uploaded applicatio

Image Appearance

Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a black and white image.

The image Brightness can be a djusted in the range 0–100, where a higher value produces a brighter image.

Increasing the Sharpness can increase bandwidth usage. A sharper image might increase image noise especially in low light

ions. A lower setting reduces image noise, but the whole image will appear less sharp.

condit

e Contrast changes the relative difference between light and dark. It can be adjusted using the slidebar.

White balance

White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light

source from the drop-down list. For a description of each available setting, see the online help

The white balance windowis enabled f or the Automatic and Automatic outdoor options that appear in the White balance drop- down list. Select one of the options from the drop-down list to set the white balance window properties. Select Automatic to use the default settings for the Automatic and Automatic outdoor optio ns (in the White balance drop-down list). Select Custom to manually set a reference window for white balance in the view area.

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AXIS Q1604 Network Camera

Video and Audio

Wide Dynamic Range (Dynamic Contrast)

Wide dynamic range (Dynamic Contrast) can improve the exposure when there is a considerable contrast between light and dark areas in the image. In intense backlight conditions, enable WDR. Disable WDR In low light conditions for optimal exposure.

Note

This setting is only possible when using automatic exposure control.

Exposure Settings

Conﬁgure the exposure settings to suit the image quality requirements in relation to lighting, frame rate and bandwidth considerations.

Exposure value - Click in the bar to ﬁne-tune the exposure.

Exposure control - These settings is used to adapt to the amount of light used. Automatic is the default settings can be used in most situations. The shutter speed is automatically set to produce optimum image quality. Flicker-free 50 or 60 Hz is used to remove ﬂicker which can be caused by ﬂuorescent and other light sources. The Hold current option locks the current exposure settings.

Enable Backlight compensation - Enable this option if a bright spot of light, for example a light bulb, causes other areas in

the image to appear too dark.

Exposure zones - This settings determines which part of the image is used to calculate the exposure. For most situations, the Auto setting can be used. For particular requirement, select a predeﬁned area.

Iris Conﬁguration - See during focusing, or when using a ﬁxed iris lens.

Shutter & Gain

The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available storage spa ce and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows using different prioritization in normal light and in low light.

Shutter speed is related to the amount of time the shutter is opened and is measured in seconds (s). A slow shutter speed allows more light to reach the sensor and can help produce a brighter image in low light situations. On the other hand, a slow shutter speed can cause moving objects to appear blurry.

Set Shutter to

• Auto to set the shutter speed automatically. If required, use Max shutter to limit the shutter speed to prevent the frame rate from being reduced. For example, to get 30 fps, set Max shutter to 1/30.

• Fixed to use a ﬁxed shutter speed.

Gain, measured in decibel (dB), is the amount o f ampliﬁcation applied to the image. A high gain may provide a better image in low light situations but will increase the amount of image noise.

Set Gain to

• Auto to set the gain automatically. If required, use Max gain to limit the applied gain.

Replacing the lens

The Enable automatic iris adjustment option should always be selected, except

• Fixed to use a ﬁxed gain.

When Shutter and Gain are both set to Auto, i t is possible to s et the Priority between low motion blur and low noise manually and to use a different Priority in Normal Light and in Low Light.

Example

Consider an area where people or vehicles move during the day, but where there should be no movements during night. To be able to, for example, recognize faces or license plates, move t he normal light priority slider toward low motion blur. At nig h ttime, motion detection is more important than identiﬁcation. Motion blur is acceptable and since low light can cause a lot of noise, move the low light priority slide r toward low nois e .

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AXIS Q1604 Network Camera

Video and Audio

Example

If storage space or bandwidth is limited, try using a lower gain. This will reduce image noise and produce smaller image ﬁ les.

IR cut ﬁlter

The IR cut ﬁlter prevents infrared (IR) light from reaching the image sensor. In poor lighting conditions, for example at night, o r when using an IR lamp, set the IR cut ﬁlter to Off. This increases light sensitivity and allows the product to “see” infrared light. The image is shown in black and white when the IR cut ﬁlter is off.

If using automatic Exposure control,settheIRcutﬁlter to Auto to automatically switch between On and Off accordingtothe lighting conditions.

Overlay

Overlays can be used to provide extra information and are superimposed over the video image. With overlay text it is possible to include date and time or view the current bit rate as overlay text.

To include the current bit rate as overlay text go to Video & Audio > Video Stream > Overlay Settings,selecttheInclude text check

box option, and enter the overlay code in the ﬁeld. See the online help

for supported formats.

Overlay image

An overlay image can be used to provide extra information, or to mask a part of the video image.

To use your own image, such as a logo, ﬁrst upload the image to the Axis product. Go to Video & Audio > Overlay Image, click Browse to locate the ﬁle and then click Upload.TheﬁlecanthenbeselectedfromtheUse overlay image drop-down list.

To place an overlay image at speciﬁccoordinates,gotoVideo & Audio > Video Stream and select the Include overlay image at coordinates check box option and enter the X and Y coordinates.

For more information see the online help

Privacy Mask

A privacy mask is an area of solid color that prohibits us ers from viewing parts of the monitored area. Privacy masks canno t be bypassed via the VAPIX® Application Programming Interface (API).

The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently conﬁgured in the Axis product and indicates if they are enabled.

You can add a new mask, re-size the ma

For more information, see the online help

skwiththemouse,chooseacolorforthemask,andgivethemaskaname.

Focus

You can focus the Axis product under Video & Audio > Focus. For most applications, the adjustments on the Basic tab are sufﬁcient. If required, additional adjustments can be made on the Advanced tab. Before focusing, always click Open iris to open the iris to its maximum. This gives the smallest depth of ﬁeld and thus best conditions for correct focusing. Click Enable iris when ﬁnished focusing.

Basic

Follow the on-screen instructions on the Basic tab to adjust zoom and focus. The pixel counter is used to determine the number of pixels in an area of the image, for example to ensure that the image size fulﬁlls speciﬁc requirements. To position the pixel counter, click on the text and drag the window to the desired position.

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AXIS Q1604 Network Camera

Video and Audio

Note

• The back focus (step 2) should only be reset if the camera has been focused previously.

• Set focus as precisely as possible using the focus puller on the lens (step 3) before starting the automatic ﬁne-tuning (step 4).

• If the camera is placed so that it is difﬁcult to look at the image and move the pullers at the sam e time, you can use the Focus Assistant to focus the camera; for instructions, see the Installation Guide supplied with the product.

Advanced

The tools on this page can be used to ﬁnd the optimal focus position. Always open the iris before focusing and enable it when ﬁnished focusing. Focus is measured in the part of the image covered by the Focus window. Use the mouse to move and resize the window and then click Fine-tune focus automatically. If needed, click in the Focus position baroronthearrowsattheendsofthebar,to further adjust the focus. The buttons < and > move the focus position one step in either direction. The buttons << and >> move the focus position multiple steps in either direction. Clicking on the bar sets focus to that position. If the camera is not focused after completing the above instructions, try the Full range focus scan. The scan, which can take several minutes, transforms the focus position bar to a graph where peaks indicate the best focus positions. Click in the graph to set focus to the desired position.

Audio Settings

The audio functionality for each video stream is enabled under Video & Audio > Video Stream > Audio.

Audio Channels

Select the type of audio transmission fr om the Audio mode: drop-down list (Video & Audio> Audio Settings). The different types are:

Full duplex - Simultaneous two-way audio allowing you to transmit and receive audio (talk and listen) at the same time. There is no

echo cancellation; if feedback loops appear, try moving the microphone or the speaker.

Half-duplex - Audio can be transmitted in both directions between the Axis product and the client computer, but only in one direction at a time. You must actively receive sound using the Talk/Listen button visible in the Li

Control viewer toolbar

once to switch between speaking and listening. The Talk/Listen mode is conﬁgured from the Audio tab in the AMC control panel (see AXIS Media Control on

Simplex - speaker only - Audio is transmitted from the client to the Axis product and played by the speaker connected to the product. To send audio, the Talk and Microphone buttons in the AMC toolbar must both be enabled. Click either button to stop audio transmission.

Simplex - microphone only - Audiocapturedbythemic one or more clients.

For more information about these settings, please see the online help

). In Push-To-Talk mode, click and hold the button to speak and release it when done. In Toggle mode, click

page 13

rophone connected to the Axis product is transmitted from the product to

ve View page (see

AXIS Media

Audio Input

An external microphone or a line source can be connected to the product’s Audio-in connector. Conﬁgure the audio input settings under Video & Audio > Audio

Source - Select Micro a m icrophone with a built-in ampliﬁer.

phone for an external microphone or Line for a Line in device, e.g. an audio mixer for multiple microphones or

Settings.

Microphone power - The Enable microphone power option provides DC power for an external microphone. Microphone power should

only be used with micropho nes that have no battery and when using the internal microphone. This setting should not be enabled when usin switching it off and on. To use a professional microphone requiring 48V phantom power, you need an external power supply and a balanced-unbalanced converter (audio transformer) in between.

g a dynamic or battery powered microphone. Microphone power will not harm the microphone; if you are uncertain, try

Page 23

AXIS Q1604 Network Camera

Video and Audio

Input gain - Control the volume (dB Full Scale) of the audio input. If the sound is too low, choose a higher dB, to amplify the sound. If the sound is too high, choose a lower dB. The Level bar gives a visual representation of the au dio signal level in dB relative to the full-scale input level.

• Green — the signal is at a good level.

• Yellow — the signal is becoming distorted.

• Red — the signal is distorted.

Encoding - Select digital audio encoding format.

• AAC requires a license for both encoding and decoding. AAC is the least complicated and most widely used codec. If achieving the best possible audio quality is a priority, AAC is the recommended codec to use. An AAC license is include d in the Axis product.

• G711

• G726

Sample rate - The number of tim es per second the sound is sampled. A higher sample rate will provide better audio quality, but also requires a greater bandwidth.

Bit rate - Set the required bit rate depending on the selected encoding. A higher bit rate will give better audio quality. A lower bit rate may have latency or delay, but will require less bandwidth.

For more information about these settings, please see the online help

Audio Output

An external speaker can be connected to the product’s Audio-out connector. The output can be used with high impedance headphones or connected to another ampliﬁer with speakers.

Conﬁgure the audio output settings under Video & Audio > Audio Settings.

Output gain - Control the volume (dB Full Scale) of the line audio output. If the sound is too low, choose a higher dB. If the sound is too high, choose a lower dB.

Audio Clips

An audio clip is a sound ﬁle that can be be uploaded to the product or recorded by a microphone connected to the product.

You can add, play, download, modify and remove audio clips from Video & Audio > Audio Clips. For more informa tion see the

online help

Note

Audio clips cannot be used if the product’s audio functionality is enabled. The audio functionality is enabled on the Audio tab under Video & Audio > Video Stream.

played either when an event occurs or manually from the Live View page. Audio clips can

Page 24

AXIS Q1604 Network Camera

Live View Conﬁg

You can customize the Live View page and alter it to suit your requirements. It is possible to deﬁne the fo llowing features of theLiveViewpage.

•StreamProﬁle. See

• Default Viewer for Browser. See

• Viewer Settings. See

• Action Buttons. These are the buttons described in

•UserDeﬁned Links. See

• Output B uttons. See

page 18

page 25

page 24

Controls on the Live View page, on page 11

Default viewer for browsers

From Live View Conﬁg > Default Viewer se lect the default method for viewing video images in your browser. The product attempts to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and selects the best available combination.

Page 25

AXIS Q1604 Network Camera

Live View Conﬁg

Browser Viewer Description

Windows Internet Explorer

Other browsers

For more information, please s ee the online help .

AMC

QuickTime

Java applet

Still image Displays still images only. Click the Refresh button in your browser to view a

Server Push

QuickTime

Java applet

Still image Displays still images only. Click the Refresh button in your browser to view a

Recommended viewer in Internet Explorer (H.264/Motion JPEG)

H.264

A slower imaging alternative to AMC (Motion JPEG). Require s one of the following ins talled on the client:

• JVM (J2SE) 1.4.2 or higher

• JRE (J2SE) 5.0 or higher

new image

Recommended viewer for other browsers (Motion JPEG).

H.264

A slower imaging alternative to Server Push (Motion JPEG only).

new image

Viewer Settings

Options for the viewer are conﬁgured under Live View Conﬁg > Viewer Settings.

•TheShow viewer toolbar option will display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser.

• H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your Axis reseller.

• You can e nable recording from the Live View page. The recordings are saved to the location speciﬁed in the AMC Control Panel. See

AXIS Media Control (AMC), on page 13

User Deﬁned Links

To display user-deﬁned links in the Live View pa ge, select the Show custom link option, give the link a name and then enter the URL to link to. When deﬁning a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page. Cu stom links deﬁned as cgi links will run the script in the background, in a hidden frame. Deﬁning the link as a web link will open the l ink in a new window.

Output Buttons

An output on the Axis product can be controlled directly from the Live View page, by enabling the display of output buttons. To display the output buttons in the Live View page, select the type of control to use for the port from the drop-down list under Live View Conﬁg > Output Buttons:

• Pulse activates the output for a deﬁned period of time. The pulse time can be set as short as 1/100 seco nd, and as long as 60 seconds

• Active/Inactive displays two buttons (on/off). The output ports must ﬁrst be conﬁgured under System Options> Ports & Devices > I/O Ports.See

I/O Ports, on page 41

Page 26

AXIS Q1604 Network Camera

Detectors

Camera Tampering

Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up.

To conﬁgure tampering:

1. Go to Detectors > Camera Tampering.

2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. This can help prevent false alarms for known conditions that affect the image.

3. Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off, or if the lens is sprayed, covered, or rendered severely out of focus.

4. Click Save.

To conﬁgure the product to send an alarm when tampering occurs:

1. Go to Events > Action Rules.

2. Click Add to set up a new action rule.

3. Enter a Name for the action rule.

4. Under Condition,selectDetectors from the Trigger list.

5. Select Tampering from the list of detectors.

6. Optionally, select a schedule and set additional conditions.

7. Select the action. To send an email, select Send Notiﬁcation a

Note

The While the rule is active option under Duration cannot be used with camera tampering, since camera tampering does not have a duration and once it has been triggered it will not automatically return to its untriggered state.

For more information on actions rules, see

Events, on page 29

nd select a Recipient from the list of deﬁned recipients.

Motion Detection

Motiondetectionisusedtogenerateanalarmwhenevermovementoccurs(orstops)intheview. Upto10IncludeandExclude windows can be conﬁgured:

• Include windows — target speciﬁc areas within the whole video image

• Exclude windows —deﬁne areas within an Include window that should be ignored (areas outside Include windows

re automatically ignored)

Once conﬁgured, motion detection windows appear in the list of Det ectors in Action rule setup. See

page 30

Setting Up an Action Rule, on

Note

Using the motion detection feature may decrease the product’s overall performa nce.

Page 27

AXIS Q1604 Network Camera

Detectors

Audio detection

The Axis product can be conﬁgured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.

1. Go to Detectors > Audio Detection.

2. Set the audio alarm level and click Save.

3. Go to Events > Action Rules and set up an action rule, see

Detected audio is indicated by colored peaks in the Activity indicator. An event is triggered whe below the threshold value, which is represented by the bar.

Setting Up an Action Rule, on page 30

n detected audio rises above or falls

Page 28

AXIS Q1604 Network Camera

Applications

Third party applications can be uploaded to and installed on the Axis product. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications

To upload an application, go to Applications > Overview, click Brow se to locate the ﬁle and then click Upload Package. Click on the uploaded application’s n ame to open the menu options Settings, License and About.Forconﬁguration instructions, please refer to the documentation provided with the application.

Most a pplications need a license to run. To install the license, select the License menu option. If the product is connected to the Internet, Automatic Installation appears in the web page. If the product is not connected to the Internet, go to www.axis.com/applications to acquire a License key. You will need a license code and the product’s serial number (found on the label and under System Options > Support > System Overview) to receive a license key.

Installed Applications l ists installed applications with information about the version and the vendor, the s tatus of the application (running or not r unning), and information about the license.

Use the Start and Stop buttons to start and stop the application.

To generate a log ﬁle for the application, select the application and click Log.

Note

It is recommended to run one application at a time. Avoid running applications when motion detection is active.

Page 29

AXIS Q1604 Network Camera

Events

The Axis product can be conﬁgured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that deﬁnes how and when the action is triggered is called an Action Rule.

Available A ction Rule triggers and conditions include:

• Applications — use installed applications to trigger the rule, see

• Detectors

- Audio Detection — trigger the rule when audio is detected, see

- Motion Detection — trigger the rule when motion is detected, see

- Tampering — trigger the rule when tampering is detected, see

• Hardware

- Network — trigger the rule if network connection is lost or restored. This can for example be used to start recording to the SD card.

• Input Signal

- Digital Input Port — trigger the rule when an I/O port receives a signal fro m a connected device, see

Ports, on page 41

- Manual Trigger — trigger the rule using the Manual Trigger button in the Live View page, see

Live View page, on page 11

and conﬁguration.

• Storage

- Available — trigger the rule when the storage device is unmounted or removed. This can for example be used to send maintenance notiﬁcations.

- Full — trigger the rule when the storage device is full. Under normal operation, the oldest recordings will be overwritten to prevent the storage device from b

. This can for example be used to validate actions during product installation

ecoming full.

Applications, on page 28

Audio detection, on page 27

Motion Detection, on page 26

Camera Tampering, on page 26

I/O

Controls on the

- Locked —triggertheruleifthe

• System

- System Initializi notiﬁcation when the product restarts.

• Time

- Recurrence — trigger the rule periodically, see upload an image every 5 minutes.

- Use Schedule — trigger the rule according to the selected schedule, see

Available actions include:

• Day/Night Vision Mode —setdaymode(IRcutﬁlter on) or night mode (IR cut ﬁlter off).

• Output Port — activate an I/O port to control an external device.

• Play Audio Clip —see

• Record Video — record video to a selected storage.

• Send Images —sendimagestoarecipient.

ng — trigger the rule when the product is being started. This can for example be used to send a

Audio Clips, on page 23

storage device is locked (write protected).

Recurrences, on page 31

. This can for example be used to

Schedules, on page 31

Page 30

AXIS Q1604 Network Camera

Events

• Send Notiﬁcations —sendanotiﬁcation message to a recipient.

Setting Up an Action Rule

An action rule deﬁnes the conditions that must be met for the product to perform an action, for example record video or send email notiﬁcations. If multiple conditions are deﬁned, all must be met to trigger the action.

The following example describes how to set up an action rule to record video to a network share if there is movement in the camera’s ﬁeld of view.

Set up motion detection and add a network share:

1. Go to Detectors > Motion Detection and conﬁgure a motion detection window, see

2. Go to System Options > Storage and set up the network share, see

Set up the action rule:

1. Go to Events > Action Rules and click Add.

2. Select Enable rule and enter a descriptive name for the rule.

3. Select Detectors from the Trigger drop-down list.

4. Select Motion Detection from the drop-down list. Select the motion detection window to use.

5. Optionally, select a Schedule and Additional conditions,seebelow.

6. Under Actions, select Record Video from the Type drop-down list.

7. Select a Stream proﬁle and conﬁgure the Duration settings as described below.

8. Select Network Share from the Storage drop-down list.

To add additional criteria, select the Additional conditions option and add additional triggers. To prevent an action from being triggered repeatedly, a Wait at least tim e can be set. Enter the time in hours, minutes and seconds, during which the trigger should be ignored before the action rule can be activated again.

The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered again during the post-trigger time, the recording time will be extended with another post-trigger time period.

For more information, see the online help

page 41

Recipien

Recipients receive media ﬁles and notiﬁcation messages. The following recipients are available:

Recipient Use with action

FTP

HTTP

Network Share Send Images

TCP Send Notiﬁcation

Send Images

Send Notiﬁcation

Send Images

Send Notiﬁcation

Page 31

AXIS Q1604 Network Camera

Events

To add a recipient:

1. Go to Events > Recipients and click Add.

2. Enter a descriptive name

3. Select a recipient Type.

4. Enter the information needed for the recipient type.

5. Click Test to test the connectio n to the recipient.

6. Click OK.

Schedules

Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside ofﬁce hours. Use one of the predeﬁned schedules or create a new schedule as described below.

To create a new schedule:

1. Go to Events > Schedules and click Add.

2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule.

3. Click OK.

To use the schedule in an Action Rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.

Recurrences

Recurrences are used to trigger Action Rules repeatedly, for example e v ery 5 minutes or every hour.

To set up a recurrence:

1. Go to Events > Recurrences and click Add.

2. Enter a descriptive name and re currence pattern .

3. Click OK.

To use the recurrence in an Action Rule, ﬁrst select Time from the Trigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list.

To modify or remove recurrences , select the recurrence in the Recurrences List and click Modify or Remove.

Page 32

AXIS Q1604 Network Camera

Recordings

TheAxisproductcanbeconﬁgured to record video continuously or according to an action rule:

• To start a continuous recording, see

• To s et up action rules, see

• To access recordings, see

•Toconﬁgure camera controlled storage, see

page 30

Recording List, on page 32

page 32

Storage, on page 40

Recording List

Recorded videos are listed on the Recordings > List page. The list shows each recording’s start date and time, duration and the event t ha t triggered the recording.

To play or download a recording, follow these steps:

1. Go to Recordings > List.

2. Use the ﬁlter to narrow the list of recordings. Enter the desired ﬁlter criteria and click Filter. Some ﬁlters may take a long time to complete.

3. Select the recording.

4. Click Play to play the recording, or click Download to download the recording.

Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded ﬁle is a zip ﬁle containing a m inimum of three ﬁles, of which the Matroska (mkv) ﬁles are the actual recordings. The recordings are time-stamped with the date and time they were downloaded (that is, not the date the

Note

To play recordings in Windows Media Player, A XIS Matroska File Splitter must be installed. AXIS Matroska File Splitter can be downloaded from www.axis.com/techsup/software

recordings were made).

For detailed recording and video information, select a recording and click Properties.

To remove a recording, select the recording and click Remove.

Continuous recording

The Axis product can be conﬁgured to continuously save video to a storage device. See about storage devices. To prevent the disk from becoming full, it is recommended to conﬁgure the disk to automatically remove old recordings see .

To start a continuous recording, follow these steps:

1. Go to Recordings > Continuous.

2. Select Enabled.

3. Select type of storage device from the Disk list.

4. Select a Stream proﬁle to use for continuous recordings.

5. Click Save to save and start the recording.

Storage, on page 40

for more information

Page 33

AXIS Q1604 Network Camera

Recordings

Note

If a new stream proﬁle is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a new recording with the new stream proﬁle will star t. All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings.

Page 34

AXIS Q1604 Network Camera

System Options

Security

Users

User access control is enabled by default and can be conﬁgured under System Options > Security > Users. A n administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody ma y access the Live View page.

The user list displays authorized users and user groups (access levels):

Viewer - Access to the Live View page

Operator - Access to the Live View page and to all settings except System Options

Administrator - Unrestricted access to all settings; can add, modify and remove other users.

Under HTTP/RTSPPasswordSettings, select the type of password to allow. You may need to allow unencrypted passwords if there are viewing clients that do not support encryption, or if you upgraded the ﬁrmware and existing clients support encryption but need to log in again and be conﬁguredtousethisfunctionality.

Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.

Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be made befo re using the Axis product.

ONVIF

ONVIF (Open Network Video Interface Forum) is a global interfa ce standard that makes it easier for end user s, integrators, c onsultants, and manufacturers to take advantage of the possibilities offered by network v ideo technology. ONVIF enables intero perablity between different vendor products, increased ﬂexibility, reduced cos

By creating a user you automa tically enable ONVIF commu with the product. For more information see www.onvif.org

t and future-proof systems.

nication. Use the user name and password with all ONVIF communication

IP Address Filter

IP address ﬁltering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to th

The administrator can a

e Axis product. Select Allow or Deny from the list and click Apply to enable IP address ﬁltering.

dd up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).

HTTPS

The Axis product supports encrypted browsing using HTTPS. This is conﬁgured on the System Options > Security > H TTPS page.

A self-signed certiﬁcate can be used until a Certiﬁcate Authority-issued certiﬁcate has been obtained. Click Create self-signed certiﬁcate to install a self-signed certiﬁcate. Although self-signed certiﬁcates are free and offer some protection, true security is only

emented after the installation of a signed certiﬁcate issued by a Certiﬁcate Authority.

impl

To obtain a signed certiﬁcate from an issuing Certiﬁcate Authority, click Create Certiﬁcate Request. When the signed certiﬁcate is returned, click Install signed certiﬁcate to import the certiﬁcate. The properties of any certiﬁcate request currently resident in the product or installed can be viewed by clicking Properties.

To enable HTTPS in the Axis product, the HTTPS Connection Policy must be set for each user group.

For more information, see the online help

Page 35

AXIS Q1604 Network Camera

System Options

IEEE 802.1X

IEEE 802.1X is a standard for port-based Network Admissio n Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).

To access a network protected by IEEE 802.1X, devices must authenticate themselves. The authentication is performed by a third-party entity called an authentication server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft Internet Authentication Service.

In Axis' implementation, the network device and the authentication server authenticate themselves with the help of digital certiﬁcates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security). The certiﬁcates are provided by an Certiﬁcation Authority (CA). You need:

•aCAcertiﬁcate to validate the identity of the authentication server

• a CA-signed client certiﬁcate and a private key to authenticate the network device.

To allow the network device to access a network protected by IEEE 802.1X:

1. Obtain a CA certiﬁcate, a client certiﬁcate and a client private key (contact your network administrator).

2. Go to Setup > System Options > Security > IEEE 802.1X and upload the CA certiﬁcate, the client certiﬁcate and the client private key.

3. Under Settings, select the EAPOL version, provide your EAP identity and private key password.

4. Check the box to enable IEEE 802.1X and click Save.

Certiﬁcates

CA Certiﬁcate The CA certiﬁcate is used to validate the identity of the authentication server. Enter the path to

the certiﬁcate directly, or locate the ﬁle using the Browse button. Then click U acertiﬁcate, click Remove.

Client certiﬁcate Client private key

Settings

EAPOL version

EAP identity

Private key password

Enable IEEE 802.1X

The client certiﬁcate and private key are used to authenticate the network device. They can be uploaded as separate ﬁles or in one combined ﬁle (e.g. a PFX ﬁle or a PEM ﬁle). Use the Client

private key ﬁeld if uploading one combined ﬁle. For each ﬁle, enter the path t o the ﬁle, or locate the ﬁ

le using the Browse button. Then click Upload.Toremoveaﬁle, click Remove.

SelecttheEAPOLversion(1or2)asusedinyournetworkswitch.

Enter the user identity (maximum 16 characters) associated with your certiﬁcate.

Enter the password (maximum

Check the box to enable the IEEE 802.1X protocol.

16 characters) for the private key.

pload.Toremove

Audio Support

Select Enable audio support to allow clients to retrieve audio streams from the Axis product. For information on how to conﬁgure audio s ettings, see

Audio Settings, on page 22

Note

Deselecting this o ption will disable audio globally in the Axis product, for conﬁgured events and proﬁles with audio as well.

Date & Time

The Axis product’s date and time settings are conﬁgured under System Options > Date & Time.

Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see

below).

Page 36

AXIS Q1604 Network Camera

System Options

To change the date and time settings, select the preferred Time mode under New Server Time:

• Synchronize with computer time sets date and time according to the computer’s clock. With this option, date and time are set once and will not be updated automatically.

• Synchronize with NTP Server obtains date and time from an NTP server. With this option, date and time settings are updated continuously. For information on NTP settings, see

NTP Conﬁguration, on page 37

If using a host name for the NTP server, a DNS server must be conﬁgured. See

• Set manually allows you to manually set date and time.

If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving time changes.

The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the

predeﬁned formats or see time formats. To include date and time in the overlay text, go to Video & Audio and select Include date and Include time.

File Naming & Date/Time Formats

in the online help for information on how to create custom date and

DNS Conﬁguration, on page 37

Network

Basic TCP/IP Settings

The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version must always be enabled.

IPv4 Address Conﬁguration

By default, the Axis p roduct is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are conﬁgured under System Options > Network > TCP/IP > Basic.

DHCP (Dynamic Host Conﬁguration Protocol) allows network administrators to centrally manage and automate the assignment of IP addresses. DHCP should only be enabled if using dynamic IP address notiﬁcation, or if the DHCP can update a DNS server. It is then possible to access the Axis product by name (host name).

If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis prod ucts , or reset the product to the f actory default settings (see

page 43

) and then perform the installation again.

To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.

IPv6 Address Conﬁguration

If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the conﬁguration in the network router.

To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be conﬁgured in the network router.

ARP/Ping

The IP address can be set using ARP and Ping. For instructions, see the product’s Installation Guide.

ARP/Ping is enabled by default. To disable, uncheck the box under System Options > Network > TCP/IP > B asic.

The ARP/Ping service is automatically disabled two minutes after the product is started, or as soon as an IP address is set. To reset the IP address, the product must be restarted to activate ARP/Ping for an additional two minutes.

Pinging the product is still possible when this service is disabled.

Page 37

AXIS Q1604 Network Camera

System Options

AXIS Video Hosting System (AVHS)

AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live a nd recorded video accessible from any location. For more information and help to ﬁnd a local AVHS Service Provider go to www.axis.com/hosting

AVHS is enabled by default. The settings are conﬁgured under System Options > Network > TCP IP > Basic.

One-click enabled - Press the product’s control button (see Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not registered within 24 hours from when the button is pressed, the product will disconnect from the AVHS service.

Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the one-click installation.

AXIS Internet Dynamic DNS Service

AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more informati o n, see www.axiscam.net

To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > B asic.Under Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.

Hardware overview , on page 4

) to connect to an AVHS service over the

Advanced TCP/IP Settings

DNS Conﬁguration

DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are conﬁgured under System Options > Network > TCP/IP > Advanced.

Select Obtain DNS server address via DHCP to use the DNS s ettings provided by the DHCP server.

To make manual settings, select Use the following DNS server address and specify the following:

Domain name - Enter the domain(s) to search for the host name used by the Axis product. M u ltiple domains can be separated by semicolons. The host name is always the ﬁrstpartofafullyqualiﬁed domain name, for example, myserver is the host name in the fully qualiﬁed domain name myserver.mycompany.com where mycompany.com is the domain name.

Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is optional and will be used if the primary is unavailable.

NTP Conﬁguration

NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are conﬁgured under System Options > Network > TCP/IP > Advanced.

Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.

To make manual settings, select Use the following NTP server address and enter the host n ame or IP address of the NTP server.

Host Name Conﬁguration

The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is conﬁgured under System Options > Network > TCP/IP > Advanced.

Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.

Select Use the host name to set the host name manually.

Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes.

For more information, see the online help

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AXIS Q1604 Network Camera

System Options

Link-Local IPv4 Address

Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static or DHCP-supplied IP address at the same time.

This function can be disabled under System Options > Network > TCP/IP > Advanced.

HTTP

The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the default setting, which is 80, any port in the range 1024–65535 can be used.

HTTPS

The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the default setting, which is 443, any port in the range 1024–65535 can be used.

To enable HTTPS, go to System Options > Security > HTTPS. For more information, see

NAT traversal (port mapping) for IPv4

A network router allows devices on a private network (LAN) to share a single conne ction to the Internet. This is done by forwarding network trafﬁc from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased since most routers are pre-conﬁgured to stop attempts to access the private network (LAN) from the public network (Internet).

Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side of a NAT router. With NAT traversal properly conﬁgured, all HTTP trafﬁc to an external HTTP port in the NAT router isforwardedtotheproduct.

NAT traversal is conﬁgured under System Options > Network > TCP/IP > Advanced.

Note

• For NAT traversal to work, this mus t be supported by the router. The router must also support UPnP

• The router has many different names: “NAT router”, “Network router”, “Internet Gateway”, ”Broadband router”, “Broadband sharing device” or “Home ﬁrewall” but the essential purpose of the device i s the sa

Enable/Disable - When enabled, the Axis product attempts to conﬁgure po rt mapping in a NAT router on yo ur network, using U PnP Note that UPnP

Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in the ﬁeld. If no router is speciﬁed, the product automatically searches for NAT routers on your network. If more than one router is found, the default router is selected.

Alternative HTTP port - Select this option to manually deﬁne an external HTTP port. Enter the port number in the ﬁeld. If no port is entered here, a port number is automatically s ele cted when NAT traversal is enabled.

must be enabled in the product (see System Options > Network > UPnP).

page 34

me.

Note

• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does not support UPnP and you need to manually conﬁgure port forwarding in the NAT router.

• If you attempt to man

• When the port is selected a u tomatically it is displayed in this ﬁeld. To change this, enter a new port number and click Save.

FTP

The FTP server running in the Axis product enables upload of new ﬁrmware, user a pplications, etc. The FTP server can be d isabled under System Options > Network > TCP/IP > Advanced.

ually enter a port that is already in use, another avail able port is automatically selected.

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AXIS Q1604 Network Camera

System Options

Note

This FTP server has nothing to do with the product’s ability to transfer images v ia FTP to other locations and servers.

RTSP

The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554.

Note

H.264 video streams w ill not be available if the RTSP server is disabled.

SOCKS

SOCKS is a networking proxy protocol. The Axis product can be conﬁgured to use a SOCKS server to reach networks on the other side of a ﬁrewall or proxy server. This functionality is useful i f the Axis product is located on a local network behind a ﬁrewall, and notiﬁcations, uploads, alarms, etc need to be send to a destination outside the local network (for example the Internet).

SOCKS is conﬁgured under System Options > Network > SOCKS. For more information, see the online help

QoS (Quality of Service)

QoS (Quality of Service) guarantees a certain level of a speciﬁed resource to selected trafﬁc on a network. A QoS-aware network prioritizes network trafﬁc and provides a greater network reliability by controlling the amount of bandwidth an application may use.

TheQoSsettingsareconﬁgured under System Options > Network > QoS . Using DSCP (Differentiated Services Codepo int) values, the Axis product can mark the following types of trafﬁc: live video, live audio, event/alarm trafﬁc a nd management trafﬁc.

Note

Live audio DSCP will be equal to live video DSCP if H.264 over RTSP is used.

SMTP (email)

To send email messages from the Axis product via SM TP (Simple Mail Transfer Protocol), an SMTP mail server must be set up. This is done under System Options > Network > SMTP (email).

Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the ﬁelds provided. A From email address is also required. If the mail server requires a the n ecessary information.

uthentication, check Use authentication to log in to this server and enter

SNMP

The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the group of devices and management stati

The Axis product can be conﬁgured

on running SNMP. Community names are used to identify groups.

to support SNMP on the System Options > Network > SNMP page.

Depending on the level of sec

SNMP v1/v2 provides the access to all supported SNMP devices. The default password for the Read community is public and the default password for the Write community is write.

Note

If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.

Traps for SNMP v1/v2 are used by the Axis product to send message s to a management system on important events and status

s. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that

change should receive the message.

urity required, select the version on SNMP to use.

lowest level of security. The community name can be speciﬁed as a password for read or read/write

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AXIS Q1604 Network Camera

System Options

The following traps are available:

•Coldstart

•Warmstart

•Linkup

• Authentication failed

SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.

To use SNMP v3, HTTPS must be enabled, see password.

Note

The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see

Reset to factory default settings, on page 43

UPnP

The Axis pro duct includes support for UPnPTM.UPnPTMis enabled by default and the product is automatically detected by operating systems and clients that support this protocol.

UPnP

can be disabled under System Options > Network > UPnPTM.

HTTPS, on page 34

. To enable SNMP v3, check the box and provide the initial user

RTP/H.264

The RTP port range and multicast settings are conﬁgured under System Options > Network > RTP.

The RTP port range deﬁnes the range of ports from which the video/audio ports are auto only certain IP addresses and port numbers should be used.

Select Always Multicast Video and/or Always Multicast Audio to start multicast streaming without opening an RTSP session.

matically selected. For multicast streams,

Bonjour

The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protoc

Bonjour can be disabled under System Op

ol.

tions > Network > Bonjour.

Storage

SD card

The SD/SDHC memory card (not included) is managed on the System Options > Storage page. Click SD card to open Storage Management.

Mounting is done automatically when the card is inserted or when the product boots. SD cards are normally preformatted when purchased, but if needed, click Format to format the card.

Format an SD card so that it can be written to one of two available options — VFAT and ext4. During the formatting any previous data stored on the disk will be lost. The recommended format is ext4, due to its resilience against data loss if the card is ejected or if there is abrupt power loss. A third-party ext4 driver or application is also needed to access the ﬁle system from Windows. Note that most SD cards are pre-formatted w ith vFAT when purchased. The Check Disk option is used to check for errors on the SD card and only works for the ﬁle system ext4. The Repair option repairs the SD card of errors in the ﬁle system ext4. For vFAT ﬁle system us e a card reader or PC to perform ca rd maintenance.

Note

To prevent corruption of recordings, the SD card should always be unmounted before removal.

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AXIS Q1604 Network Camera

System Options

If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair.

To avoid ﬁlling the card, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings older than and select the number of days or weeks.

To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.

For more information, see the online help

Network Share

Network share allows you to add network storage such as a NAS (Network Attached Storage) or any server that uses CIFS (Common Internet File System) and use them for storage of recordings.

To add a network share:

1. Go to System Options > Storage.

2. Click Network Share.

3. Enter the IP address, DNS or Bonjour name to the host server in the Host ﬁeld.

4. Enter the name of the share in the Share ﬁeld.

5. If required, select The share requires login and enter the user name and password.

6. Click Connect.

To clear al l recordings and data from the Axis product’s folder on the designate d share, click Clear under Storage Tools.

To avoid ﬁlling the share, it is recommended to remove recordings continuously. Under Recording Settings,selectRemove recordings older than and select the number of days or weeks.

To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.

Ports & Devices

I/O Ports

The Axis product provides one input port and one output port for connection of external devices. For information on how to connect external devices, see

The I/O ports are conﬁgured under System Options > Ports & Devices > I/O Ports. The ports can be given descriptive names and their Normal states can be conﬁgured as Open circuit or Grounded circuit.

Connectors, on pag e 5

Port Status

The list on the System Options > Ports & Devices > Port Status page shows the status of the product’s input and output ports.

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

• the boot protocol (DHCP or static)

• the static IP address

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AXIS Q1604 Network Camera

System Options

• the default router

• the subnet m ask

•thesystemtime

• the IEEE 802.1X settings

• the focus position

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in s econds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

Reset to factory default settings, on page 43

For information about ﬁrmware upgrade, see

Support

Support Overview

The System Options > Support > Support should you require technical assistance.

Upgrading the ﬁrmware, on page 45

Overview page provides information on troubleshooting and contact information,

See also

Troubleshooting, on page 45

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found her items. Many of the captions are links to the proper Setup page.

eincludesﬁrmware version, IP address, network and security settings, event settings, image s ettings and recent log

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If

acting Axis Support, please provide a valid Server Report with your query.

cont

ystem Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be conﬁgured to list all connections to the

product (see below).

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AXIS Q1604 Network Camera

System Options

Server Report - Provides information abo ut the product status in a pop -up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip ﬁle that contains a complete server report text ﬁle in UTF–8 f ormat. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View that also shows the settings speciﬁed under Video Stream>Image> Im age Appearance. The server rep o rt .zip ﬁle should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that a re currently accessing media streams.

Crash Report - Generates an archive with de bugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Conﬁguration. The Access Log can be conﬁgured to list all connections to the product (select Critical, Warnings & Info). If required, a different log level c an be used when sending emails.

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

Caution

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. It is recommended to create a backup ﬁle before

page 43

customizing the scripts. If a script causes problems, reset the product to its factory default s ettings, see

For more information, see www.axis.com/developer

File Upload

Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a ﬁle, go to System Options > Advanced > File Upload.

Uploaded ﬁles are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded ﬁle.

Plain Conﬁg

Plain Conﬁg is for advanced users with experience of Axis product conﬁguration. Most parameters can be set and modiﬁed from this page. Help is available fro m the standard help pages.

To open Plain Conﬁg, go to Sy stem O p tions > Advanced > Plain Conﬁg.

set to factory default settings

This will reset all parameters, including the IP address, to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the Control button and reconnect power (see

Hardware overview, on page 4

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AXIS Q1604 Network Camera

System Options

3. Keep the Control b utton pressed for about 15 seconds until the Status indicator ﬂashes amber.

4. Release the Control button. The process is complete after about 1 minute (when the Status indicator turns green). The

product has been reset to the factory default settings. The default IP address is 192.168.0.90

5. Re-assign the IP address.

6. Refocus the product.

It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.

Page 45

AXIS Q1604 Network Camera

Troubleshooting

Checking the ﬁrm ware

Firmware is so ftware that determines the functionality of networ k devices. One of your ﬁrst actions when troubleshooting a problem should be to check the current ﬁrmwa re version. The late st version may contain a correction that ﬁxes your particular problem. The current ﬁrmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the ﬁrmware

When you upgrade the product with the latest ﬁrmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructi ons and release notes available with each new rele ase, before upgrading the ﬁrmware.

To upg rade, follow these instructions:

1. Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is available free of charge from Axis website at www.axis.com/techsup

2. Go to Setup > System Options > Maintenance in the products web pages.

3. Under Upgrade Server, click Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmware is upgraded (providing the features are available in the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

Emergency recovery procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt:

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2. If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3. Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade ﬁle to use. Then click Load to restart the upgrade process.

4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Page 46

AXIS Q1604 Network Camera

Troubleshooting

Symptoms, possible causes and remedial actions

Problems setting the IP address

When using ARP/Ping

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conﬂict with another device on the same subnet.

Try the installation again. The IP address must be set within two minutes after power has been applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for detailed instructions.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis p roduct from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

•Ifyoureceive:Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•Ifyoureceive:Request timed out, this means that the IP address is available for

use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP addressisalsousedbyanotherdevice,theremay be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

The IP address has been changed by DHCP

Certiﬁcate error when using IEEE 802.1X

The product is accessible locally but not externa

Router conﬁguration To conﬁg ure your router to allow incoming data trafﬁc to the Axis product, enable the NAT-traversal

Firewall protection

Default routers required

Problems with the H.264 format

No H.264 displayed in the client

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address ﬁeld.

If the product and the client are on the same network, run AXIS IP Utility to locate the product. Identify the product using its model or serial number.

Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product now has a ﬁxed IP address that will not change.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See

lly

feature which will attempt to automatically conﬁgure the router to allow access to the Axis product, see

Check the Internet ﬁrewall with your network administrator.

Check if you need to conﬁgure the router settings.

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming ta b). See

NAT traversal (port mapping) for IPv4, on page 38

Date & Time, on page 35

. The router must support UPnPTM.

AXIS Media Control (AMC), on page 13

No multicast H.264 displayed in the client

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Check with your network administrator that the multicast addresses used by the Axis product arevalidforyournetwork.

Check with your network administrator to see if there is a ﬁrewall preventing viewing.

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AXIS Q1604 Network Camera

Troubleshooting

Multicast H.264 only accessible by local clients

Poor rendering of H.264 images

Color saturation is different in H.264 and Motion JPEG

Lower frame rate than expected

Why do I not get maximum frames per second?

Image degeneration

Check if your router supports multicasting, or if the router settings between the client and the product need to be conﬁgured. The TTL (Time To Live) value may need to be increased.

Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Rendering fromv the Video tab in the AMC Control Panel.

Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website.

Modify the settings for your graphics adapter. Refer to the adapter’s d ocumentation for more information.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames.

Lower the image resolution.

See

Performance considerations, on page 52

The maximum frames per second is dependent on the utility frequen cy (60/50 Hz) of the Axis product. See

Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab to mod ify the GOV length.

Technical Speciﬁcations, on page 50

Status and Network indicator LEDs are ﬂashing red rapidly

Hardware failure

Status indicator LED is ﬂashing red and the product is inaccessible

A ﬁrmware upgrade has been interrupted or the ﬁrmware has otherwise been damaged

No images displayed on web page

Problems with AXIS Media Control (

only

Installat ActiveX component restricted or prohibited

Video and image problems, general

Image too dark or too light

Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try loweri n g

Internet Explorer

)

ion of additional

Contact your Axis reseller.

See

Emergency recovery procedure, on page 45

To enable the updating of controls. Also, make sure that AXIS Media Control is installed on y our computer.

Conﬁgure the Axis product to use a Java applet for updating video images in Internet Explorer. Go to Setup > Live View Conﬁg and select Java applet under Default viewer.

Check the video stream and camera settings under Setup > Video & Audio > Video Stream and Setup > Video & Audio > Camera Settings.

the frame rate or the upload period.

video images in Internet Explorer, set the browser to allow ActiveX

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AXIS Q1604 Network Camera

Troubleshooting

Slow image update Conﬁguring pre-buffers, motion detection, high-resolution images or high frame rates will affect

Poor performance Poor performance may be caused by heavy network trafﬁc, multiple users accessing the product,

Poor quality snapshot images

Screen incorrectly conﬁgured on your computer

Overlay image is not displayed

Incorrect size or location of overlay image

Privacy mask is not displayed

Incorrect size or location of privacy mas k

Browser freezes

Firefox can sometimes freeze on a slow computer

Problems uploading ﬁles

Limited space There is only limited s pace available for the upload of your own ﬁles. Delete existing ﬁles to free

the performa n ce of the Axis product.

low performance clients, use of features such as motion detection, event handling or uploaded applications.

Conﬁgure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256 colors will produce dithering artifacts in the image.

The overlay image may have been positioned incorrectly or may b e too large. See

Settings

The privacy mask may have been positioned incorrectly or may be too large.

Lower the image resolution

up space.

in the online help for more information.

Overlay Image

Motion Detection triggers unexpectedly

Changes in luminance

No audio

Incorrect setup

No audio or very poor audio quality

Poor audio quality

CPU overloaded

Unsynchronized audio and video

Motion detection is based on changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection m ay trigger mistakenly. Lower the sensitivity setting to avoid problems with luminance.

Check the sound card in the computer. Ensure that mute is not s elected and that the volume settings a re correct.

Check that Enable audio support is selected under Setup > System Options > Security > A udio Support.

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.

Reduce the number of listeners and viewers. Decrease image resolution and compression.

Synchronize the product’s date and timesettingswithanNTPserver. GotoSetup > System Options > Date & Time.

Page 49

AXIS Q1604 Network Camera

Troubleshooting

Distorted audio

Feedback loops Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or

Storage and disk management problems

Video cannot be recorded

SD card cannot be mounted Reformat the SD card and then click Mount.

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.

use half-duplex mode instead.

Check that the SD card is not write p rotected (that is, read only).

Page 50

AXIS Q1604 Network Camera

Technical Speciﬁcations

Function/group

Camera

Video

Item

Models

Image sensor

Lens

Minimum illumination

Shutter time

Video compression

Resolutions

Frame rate H.264 30 fps in 60Hz capture mode, 25 fps in 50Hz capture mode

Frame rate Motion JPEG

Video stream ing

Image settings

Speciﬁcations

AXIS Q1604: 720p resolution, indoor

Progressive scan RGB CMOS 1/3”

Varifocal 2.8 - 8 mm, F1.2, DC-iris, IR corrected, CS-mount Horizontal angle of view 100°-34° Vertical angle of view 75°-26° Diagonal angle of view 135°-43°

Color: 0.1 lux, F1.2, B/W:0.02 lux, F1.2 Color: 0.4 lux, F1.2, B/W 0.06 lux, F1.2 with dynamic capture

1/29500 s to 2 s , 1/231 to 1/44 s with dynamic capture

H.264 (MPEG-4 Part 10/AVC) H.264 Baseline and Main Proﬁle Motion JPEG

1280 x 960 (1 MP) to 160 x 90 1400 x 1050 (1.4 MP) scaled resolution available via VAPIX®

30 fps in 60Hz capture mode, 25 fps in 50Hz capture mode

Multi-stream H.264 and Motion JPEG H.264: 2 individually conﬁgured streams in 720p and full frame rate Motion JPEG: 2 individually conﬁgured streams in 720p and full frame rate 1 H.264 and 1 MJPEG streams in 720p and full frame rate More streams if identical or limited in frame rate or resolution Controllable f rame rate and bandwidth VBR/CBR H.264

Compression, co lor, brightness, sharpness, contrast, white balance, exposure control, exposure zones, backlight compensation, ﬁne tuning of behavior at low light, WDR: Up to 120dB (0.4 - 400,000 lux) de Text and image overlay Privacy mask Mirroring of images Rotation: 0°, 90°, 180°, 270° Corridor Format™

pending on scene

Users 20 simultaneous users

Unlimited numbers of users using mulicast (H.264)

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AXIS Q1604 Network Camera

Technical Speciﬁcations

Function/group

Audio

Network

System Integration

Item

Audio streaming Two-way, full duplex

Audio compression

Audio input/output

Audio input

Audio output 3.5 mm jack for line out. Max 2.8Vpp

Built in microphone speciﬁcation

Security Password protection, IP address ﬁltering, HTTPS encryption**, IEEE 802.1X network access

Supported protocols

Application Programming Interface

Intelligent video Video motion detection, active tampering alarm, audio detection

Events Intelligent video, external input

Alarm actions File upload via FTP, HTTP and

Video buffer

Video access from web browser

Installation aids in software

Speciﬁcations

AAC LC 8 kHz 32kbit/s, 16 kHz 64 kbit/s G.711 PCM 8 kHz 64 kbit/s G.726 ADPCM 8 kHz 32 kbit/s or 24 kbit/s Conﬁgurable bit rate

3.5mm jack for mic/line in. Max 80mVpp for microphone/ Max 6.2 mVpp for line signal Impedance: Min 1kΩ, Mic-power activated; Min 4 kΩ line Tip: Signal/Bias Ring: Bias Sleeve: Ground Power to external electret microphone: 1.3V - 2.6V (DC) SNR: >40dB

Impedance: Max 100Ω,normal<1Ω SNR: >40dB

Sensitivity: -36dB ±2dB (0db=1V/Pa, 1kHz) *Max input (SPL): 100dB

control**, digest authentication, user access log

IPv4/v6, HTTP, HTTPS**, QoS Layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP, SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP, DHCP, ARP, SOCKS ** This product includes software developed by the Open SSL Project for use in the Open SSL Tool kit (www.openssl.org)

Open API f or software integration, including the ONVIF speciﬁcation available at www.onvif.org, as well as VAPIX® and AXIS Camera Application Platform from Axis Communications, speciﬁcations available at www.axis.com Support for AXIS Video Hosting System (AVHS) with One-Click Camera connection

Support for AXIS Camera Application Platform enabling i applications

email Notiﬁcation via email HTTP and TCP External output activation Video and audio record Pre- and post-alarm video buffering Day/Night switching Status LED act Playing audio clips

48 MB pre- and post alarm

Camera live view Video and audio recording to ﬁle (ASF) Customizable HTML pages Windows 7, Vista, XP, Server 2008, Server 2003 DirectX 9c or higher For other operating systems and browsers see www.axis.com/techsup

Focus assistant, remote back focus, pixel counter,

ing to edge storage

ivation

nstallation o f additional

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AXIS Q1604 Network Camera

Technical Speciﬁcations

Function/group

General

Item

Installation, management and maintenance

Casing

Processor, memory

Power

Connectors

Edge storage

Operating conditions

Approvals

Weight

Included accessories

Video management software (not included)

Optional accessories

Speciﬁcations

Axis Camera Management tool on CD and web-based conﬁguration Conﬁguration of backup and restore Firmware upgrades o ver HTTP or FTP, ﬁrmware available at www.axis.com

Metal (zinc)

ARTPEC-4, 256 MB RAM, 128 MB Flash Battery backed-up real-time clock

8-20 V DC or Power over Ethernet (PoE) IEEE 802.3af max. 6.9 W, PoE Class 3

RJ-45 10BASE-T/100BASE-TX PoE Terminal block for 1 alarm input and 1 output

3.5 mm jack for mic in (max 80mVpp) or line mono input (max 6.2mVpp)

3.5 mm jack for line mono output (max 2.8Vpp) to active speaker

SD/SDHC memory card slot (card not included) Support for recording to network share (Network Attached Storage or ﬁle server)

0 °C to 50 °C (32 °F to 122 °F) humidity 20 - 80% RH (non-condensing)

EN 55022 Class B, EN 61000-3-2, EN 61000-3-3, EN 61000-6-1, EN 61000-6-2, EN 55024, FCC Part 15 Subpart B Class B, ICES-003 Class B, VCCI Class B, C-tick AS/NZS CISPR 22, KC, EN 60950-1, IEC60950-1

0.6 kg (1.3 lb)

Stand, connector kit, Installation Guide, CD with installation tools, recording software and User’s Manual, Windows decoder 1-user license

AXIS Camera Station - Vide o management softwar e for viewing and recording up to 50 cameras See www.axis.com/products/video/software/ for more software applications via partners

AXIS T 90A Illuminators AXIS T8412 Installation Display AXIS Power over Ethernet Midspan 1-port AXIS T8122 DC midspan AXIS Camera Station and video management software from Axis’ Application Development Partners

Performance considerations

When settings up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the a CPU reaches its maximum, this will also affect the frame rate.

The following factors are among the most important to consider:

mount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the

• High image resolution and/or lower compression levels result in images containing more data. Bandwidth affected.

• Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected.

• Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and bandwidth.

• Accessing Motion JPEG and H.264 video streams simultaneously. Frame rate and bandwidth affected.

• Heavy usage of event settings affect the product’s CPU load. Frame rate affected.

• Heavy network utilization due to poor infrastructure. Bandwidth affected.

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AXIS Q1604 Network Camera

Technical Speciﬁcations

• Viewing on poorly performing client computers lowers perceived performance. Frame rate affected.

Page 54

User's Manual Ver. M2.2 AXIS Q1604 N

etwork Camera

Date: Octob

er 2011

Part No. 45

821

Axis Communications 0439-001 User manual

Specifications and Main Features

Frequently Asked Questions

User Manual