Axis P7304 User Manual

AXISP7304VideoEncoder

UserManual

AXISP7304VideoEncoder

TableofContents

Getstarted................................................3

Findthedeviceonthenetwork....................................3

Accessthedevice...............................................3

Webpageoverview..............................................4

Setup.....................................................6

Adjusttheimage................................................6

Adjustthecameraview(PTZ)......................................8

Viewandrecordvideo............................................9

Setuprulesandalerts...........................................10

Addaudio.....................................................13

Learnmore................................................14

Imagequality...................................................14

Pan,tilt,andzoom(PTZ)..........................................14

Streamingandstorage...........................................14

Applications....................................................15

Troubleshooting............................................16

Resettofactorydefaultsettings...................................16

Firmwareoptions...............................................16

Checkthecurrentrmware.......................................

Upgradethermware............................................17

Technicalissues,cluesandsolutions................................

Performanceconsiderations.......................................

Needmorehelp?................................................19

Specications..............................................20

Productoverview................................................

LEDindicators..................................................

SDcardslot....................................................

Buttons.......................................................

Connectors....................................................

16

17
18

20
20
21
21
21

2

AXISP7304VideoEncoder

Getstarted

Getstarted

Findthedeviceonthenetwork

TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support

FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHowtoassignanIPaddressandaccessyour
deviceonthedevicepageataxis.com

Browsersupport

Youcanusethedevicewiththefollowingbrowsers:

TM

Chrome

Windows

OSX

Otheroperatingsystems

Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support

®

®

recommended

recommended

xx

®

Firefox

xx

®

Edge

Accessthedevice

1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.

IfyouhaveaMaccomputer(OSX),gotoSafari,clickonBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.

IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.

2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.See
Setasecurepasswordfortherootaccountonpage3.

3.Theliveviewpageopensinyourbrowser.

Verifythatnoonehastamperedwiththermware

TomakesurethatthedevicehasitsoriginalAxisrmware,ortotakefullcontrolofthedeviceafterasecurityattack:

1.Resettofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage16

®

Safari

x

Afterthereset,securebootguaranteesthestateofthedevice.

2.Congureandinstallthedevice.

Setasecurepasswordfortherootaccount

Important

Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.

1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage4.

2.Retypethepasswordtoconrmthespelling.

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

3

AXISP7304VideoEncoder

Getstarted

Securepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.

Toprotectyourdatawestronglyrecommendthatyou:

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.

•Don’texposethepassword.

•Changethepasswordatarecurringinterval,atleastonceayear.

Webpageoverview

1

Liveviewcontrolbar

2

Liveview

3

Productname

4

Userinformation,colorthemes,andhelp

5

Videocontrolbar

4

AXISP7304VideoEncoder

Getstarted

6

Settingstoggle

7

Settingstabs

5

AXISP7304VideoEncoder

Setup

Setup

Adjusttheimage

Tolearnmoreaboutdifferentimagesettings,seeImagequalityonpage14.

Levelthecamera

Toadjusttheviewinrelationtoareferenceareaorobject,usethelevelingguideincombinationwithamechanicaladjustment
ofthecamera.

1.GotoSettings>System>Orientationandclick

2.Adjustthecameramechanicallyuntilthepositionofthereferenceareaorobject,isalignedwiththelevelingguide.

.

Handlesceneswithstrongbacklight

Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.

1.GotoSettings>Image>Widedynamicrange.

2.Ifrequired,turnonWDR.

3.UsetheLocalcontrastslidertoadjusttheamountofWDR.

ImagewithoutWDR.

ImagewithWDR.

Note

WDRmaycauseartifactsintheimage.

6

AXISP7304VideoEncoder

Setup

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr

Monitorlongandnarrowareas

Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowarea,forexampleastaircase,hallway,road,ortunnel.

1.Dependingonyourdevice,turnthecameraorthe3-axislensinthecamera90°or270°.

2.Ifthedevicedoesn’trotatetheviewautomatically,logintothewebpageandgotoSettings>System>Orientation.

3.Click

4.Rotatetheview90°or270°.

Findoutmoreataxis.com/axis-corridor-format

.

Hidepartsoftheimagewithprivacymasks

Createaprivacymasktohideapartoftheimage:

1.GotoSettings>Privacymask.

2.ClickNew.

Showanimageoverlay

Toaddanimageasanoverlayinthevideostream:

1.GotoSettings>Overlay.

2.ClickImagelist.

3.UploadanimageandclickDone.

4.ClickCreateoverlay.

5.SelectImageandclickCreate.

6.Selecttheimagefromthedrop-downlist.

7.Topositiontheimageoverlay,chooseCustomoroneofthepresets.

8.ClickCreate.

7

AXISP7304VideoEncoder

Setup

Showatextoverlayinthevideostreamwhenthedevicedetectsmotion

Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsmotion:

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addtheoverlaytext:

4.GotoSettings>Overlay.

5.SelectCreateoverlayandselectTextoverlay.

6.Enter#Dinthetexteld.

7.Choosetextsizeandappearance.

8.Topositionthetextoverlay,chooseCustomoroneofthepresets.

Createarule:

9.GotoSystem>Events>Rulesandaddarule.

10.Typeanamefortherule.

11.Inthelistofconditions,selectAXISVideoMotionDetection.

12.Inthelistofactions,selectUseoverlaytext.

13.Selectaviewarea.

14.Type“Motiondetected”.

15.Settheduration.

16.ClickSave.

Note

Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.

Adjustthecameraview(PTZ)

Tolearnmoreaboutdifferentpan,tilt,andzoomsettings,seePan,tilt,andzoom(PTZ)onpage14.

InstallthePTZdriver

Thisproductsupportsseveraldevices.Foracompletelistofsupporteddevices,seeaxis.com

1.Gotothecamera’swebpage.

2.Intheinstallationwizard,gotoSelectaPTZmodeandselectPTZdriverfromthedrop-downlist.

3.Onceyou’veaccessedtheliveview,gotoSettings>System>Accessories.

4.Selectoneofthefollowingactions:

4.1IfthePTZdriverisnotuploaded,selectUploaddriver.

4.2IfthePTZdriverisuploaded,gotoSelectdrivertouseandselectPTZdriverfromthedrop-downlist.

8

AXISP7304VideoEncoder

Setup

5.Selectavideochannel.

6.EntertheDeviceidandselectDevicetypefromthedropdown-list.Todecidewhichdevicetypetouse,seethe
documentationsuppliedwiththePTZdriver.

7.GotothePTZtabandcheckthatthePTZsettingsareavailable.

Createaguardtourwithpresetpositions

Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.

1.GotoSettings>PTZ>Guardtours

2.Click+.

3.SelectPresetposition.

4.Toedittheguardtour’sproperties,click

5.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.

6.Ifyouwanttheguardtourtogotothepresetpositionsinarandomorder,turnonShufe.

7.ClickDone.

8.ClickAddtoaddthepresetpositionsthatyouwantinyourguardtour.

9.ClickDonetoexittheguardtoursettings.

10.Toscheduletheguardtour,gotoSystem>Events.

Viewandrecordvideo

Tolearnmoreaboutsettingsforviewingandrecordingvideo,seeStreamingandstorageonpage14.

Reducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.

1.GotoliveviewandselectH.264.

2.GotoSettings>Stream.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

Note

ThezipstreamsettingsareusedforbothH.264andH.265.

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

Note

WebbrowsersdonotsupportH.265decoding.UseavideomanagementsystemorapplicationsupportingH.265decoding.

9

AXISP7304VideoEncoder

Setup

Setupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:

1.GotoSettings>System>Storage.

2.ClickSetupunderNetworkstorage.

3.EntertheIPaddressofthehostserver.

4.Enterthenameofthesharedlocationonthehostserver.

5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.

6.ClickConnect.

Recordandwatchvideo

Torecordvideoyoumustrstsetupnetworkstorage,seeSetupnetworkstorageonpage10,orhaveanSDcardinstalled.

1.Gotothecamera’sliveview.

2.ClickonRecordoncetostartrecordingandonemoretimetostoprecording.

Towatchyourrecording:

1.ClickonStorage>Gotorecordings.

2.Selectyourrecordinginthelistanditwillplayautomatically.

Setuprulesandalerts

Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhenitrecords.

Triggeranaction

1.GotoSettings>System>Eventstosetuparule.Theruledeneswhenthecamerawillperformcertainactions.Rules
canbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.

2.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.

3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.

Note

Ifyoumakechangestoanactiverule,thentheruleneedstoberestartedforthechangestotakeeffect.

Recordvideowhenthecameradetectsmotion

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

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AXISP7304VideoEncoder

Setup

Createarule:

1.GotoSettings>System>Eventsandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,underApplication,selectAXISVideoMotionDetection(VMD).

4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.

5.Selectanexistingstreamproleorcreateanewone.

6.Settheprebuffertimeto5seconds.

7.Setthepostbuffertimeto60seconds.

8.Inthelistofstorageoptions,selectSDcard.

9.ClickSave.

Recordvideowhenthecameradetectsloudnoises

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsloudnoiseandto
stoponeminuteafter.

Turnonaudio:

1.Setupthestreamproletoincludeaudio,seeAddaudiotoyourrecordingonpage13.

Turnonaudiodetection:

1.GotoSettings>System>Detectors>Audiodetection.

2.Adjustthealarmlevelaccordingtoyourneeds.

Createarule:

1.GotoSettings>System>Eventsandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,underAudio,selectAudioDetection.

4.Inthelistofactions,underRecordings,selectRecordvideo.

5.Selectthestreamprolewhereaudiohasbeenturnedon.

6.Settheprebuffertimeto5seconds.

7.Setthepostbuffertimeto60seconds.

8.Inthelistofstorageoptions,selectSDcard.

9.ClickSave.

Useaudiotodeterintruders

Thisexampleexplainshowtoconnectaspeakertothecameraandsetituptoplayawarningmessagewhenthecameradetects
motioninarestrictedarea.

Requiredhardware

•Activespeakerwithbuilt-inamplierandconnectingwires

11

AXISP7304VideoEncoder

Setup

NO

TICE

NO NO

TICE TICE

Makesurethecameraisdisconnectedfrompowerbeforemakingtheconnections.Reconnecttopowerafterconnectingthe
wires.

Addaudiocliptothecamera

1.GotoSettings>Audio>Outputandclick

2.ClickAdd.

3.SelectUploadunderAddAudioClipOptions.

4.BrowsetolocatetheaudioclipandclickUpload.

Totriggerthecameratoplaytheaudioclipwhenitdetectsmotion,createaruleinthecamera’swebpage.

toaddyouraudioclip.

Providevisualindicationofanongoingevent

YouhavetheoptiontoconnecttheAXISI/OIndicationLEDtoyournetworkcamera.ThisLEDcanbeconguredtoturnonwhenever
certaineventsoccurinthecamera.Forexample,toletpeopleknowthatvideorecordingisinprogress.

Requiredhardware

•AXISI/OIndicationLED

•AnAxisnetworkvideocamera

Note

ForinstructionsonhowtoconnecttheAXISI/OIndicationLED,seetheinstallationguideprovidedwiththeproduct.

ThefollowingexampleshowshowtocongurearulethatturnsontheAXISI/OIndicationLEDtoindicatethatcameraisrecording.

1.GotoSettings>System>I/OPorts.

2.FortheportthatyouconnectedtheAXISI/OIndicationLEDto,setthedirectiontoOutput,andsetthenormalstateto
Opencircuit(NO).

3.GotoSettings>System>Events.

4.Createanewrule.

5.SelecttheConditionthatmustbemettotriggerthecameratostartrecording.Itcan,forexample,beatimescheduleor
motiondetection.

6.Inthelistofactions,selectRecordvideo.Selectastreamproleorcreateanew.AlsosetthePrebufferandPostbuffer
asrequired.

7.Savetherule.

8.CreateasecondruleandselectthesameConditionasintherstrule.

9.Inthelistofactions,selectToggleI/Owhiletheruleisactive,andthenselecttheporttheAXISI/OIndicationLEDis
connectedto.SetthestatetoActive.

11.Savetherule.

OtherscenarioswhereAXISI/OIndicationLEDcanbeusedareforexample:

•ConguretheLEDtoturnonwhenthecamerastarts,toindicatethepresenceofthecamera.SelectSystemreadyas
acondition.

12

AXISP7304VideoEncoder

Setup

•ConguretheLEDtoturnonwhenlivestreamisactivetoindicatethatapersonoraprogramisaccessingastreamfrom
thecamera.SelectLivestreamaccessedasacondition.

Sendanemailautomaticallyifsomeonespraypaintsthelens

1.GotoSystem>Detectors.

2.TurnonTriggerondarkimages.Thiswilltriggeranalarmifthelensissprayed,covered,orrenderedseverelyoutoffocus.

3.SetadurationforTriggerafter.Thevalueindicatesthetimethatmustpassbeforeanemailissent.

Createarule:

1.GotoEvents>Rulesandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,selectTampering.

4.Inthelistofactions,selectSendnoticationtoemailandthenselectarecipientfromthelist.GotoRecipients
tocreateanewrecipient.

5.Typeasubjectandamessagefortheemail.

6.ClickSave.

Addaudio

Addaudiotoyourrecording

Editthestreamprolewhichisusedfortherecording:

1.GotoSettings>StreamandclickStreamproles.

2.SelectthestreamproleandclickAudio.

3.SelectthecheckboxandselectInclude.

4.ClickSave.

5.ClickClose.

13

AXISP7304VideoEncoder

Learnmore

Learnmore

Imagequality

Privacymasks

Aprivacymaskisauser-denedareathatcoversapartofthemonitoredarea.Inthevideostream,privacymasksappeareitheras
blocksofsolidcolororwithamosaicpattern.

You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.

YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.

Important

Ifyouusemultipleprivacymasksitmayaffecttheproduct’sperformance.

Overlays

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.Youcanaddeithertextoranimage.

Pan,tilt,andzoom(PTZ)

Guardtours

Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.Oncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsers)viewingthe
images.

Note

Thepausebetweensuccessiveguardtoursisatleast10minutes,andthexedminimumviewingtimeis10seconds.

Streamingandstorage

Videocompressionformats

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:

MotionJPEG

MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

14

AXISP7304VideoEncoder

Learnmore

H.265orMPEG-HPart2/HEVC

Note

H.265islicensedtechnology.TheAxisproductincludesoneH.265viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

HowdoImage,Stream,andStreamprolesettingsrelatetoeachother?

TheImagetabcontainscamerasettingsthataffectallvideostreamsfromtheproduct.Ifyouchangesomethinginthistab,it
immediatelyaffectsallvideostreamsandrecordings.

TheStreamtabcontainssettingsforvideostreams.Yougetthesesettingsifyourequestavideostreamfromtheproductanddon’t
specifyforexampleresolution,orframerate.WhenyouchangethesettingsintheStreamtab,itdoesn’taffectongoingstreams,but
itwilltakeeffectwhenyoustartanewstream.

TheStreamprolessettingsoverridethesettingsfromtheStreamtab.Ifyourequestastreamwithaspecicstreamprole,the
streamcontainsthesettingsofthatprole.Ifyourequestastreamwithoutspecifyingastreamprole,orrequestastreamprole
thatdoesn'texistintheproduct,thestreamcontainsthesettingsfromtheStreamtab.

Applications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications

TondtheusermanualsforAxisapplications,gotoaxis.com

15

AXISP7304VideoEncoder

Troubleshooting

Troubleshooting

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support

Resettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage20.

3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90

5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support

Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.

Firmwareoptions

Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.Beingonthe
activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith
periodicreleasesfocusedmainlyonbugxesandsecurityupdates.

Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem
offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthelatest
activetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesoraffecting
anyexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrategy,gotoaxis.com/support/rmware

Checkthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickonthehelpmenu.

3.ClickAbout.

16

AXISP7304VideoEncoder

Troubleshooting

Upgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Important

Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.

Note

Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware

1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware

2.Logintotheproductasanadministrator.

3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.

AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason

ProblemssettingtheIPaddress

Thedeviceislocatedona
differentsubnet

TheIPaddressisbeingused
byanotherdevice

PossibleIPaddressconict
withanotherdeviceonthe
samesubnet

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.

IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.

DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.

ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.

17

AXISP7304VideoEncoder

Troubleshooting

Thedevicecannotbeaccessedfromabrowser

Cannotlogin

TheIPaddresshasbeen
changedbyDHCP

Thedeviceisaccessiblelocallybutnotexternally

Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows

•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.

•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.

Forinstructionsanddownload,gotoaxis.com/products/axis-companion

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage16.

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support

®

:

Problemswithstreaming

MulticastH.264only
accessiblebylocalclients

NomulticastH.264
displayedintheclient

PoorrenderingofH.264
images

Colorsaturationisdifferent
inH.264andMotionJPEG

Lowerframeratethan
expected

Can'tselectH.265encoding
inliveview

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
deviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

Ensurethatyourgraphicscardisusingthelatestdriver .Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.

•SeePerformanceconsiderationsonpage18.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

WebbrowsersdonotsupportH.265decoding.Useavideomanagementsystemorapplication
supportingH.265decoding.

Performanceconsiderations

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

18

AXISP7304VideoEncoder

Troubleshooting

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

Needmorehelp?

Usefullinks

•HowtoassignanIPaddressandaccessyourdevice

Contactsupport

Contactsupportataxis.com/support

19

AXISP7304VideoEncoder

Specifications

Specifications

Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.

Productoverview

1

Networkconnector(PoE)

2

Powerconnector

3

Controlbutton

4

SDcardslot(microSD)

5

RS-485/RS-422connector

6

I/Oconnector

7

4xBNCconnectors

8

Audioinput1

10

Audioinput2

12

Audiooutput

LEDindicators

StatusLED

Unlit

Indication

Connectionandnormaloperation.

20

AXISP7304VideoEncoder

Specifications

GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.

Amber

NetworkLEDIndication

Green

Amber

UnlitNonetworkconnection.

SDcardslot

NO

TICE

NO NO

TICE TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard

fromtheproduct’swebpagebeforeremoval.

Steadyduringstartup,duringresettofactorydefaultorwhenrestoringsettings.

Steadyforconnectiontoa1Gbit/snetwork.Flashesfornetworkactivity.

Steadyforconnectiontoa10/100Mbit/snetwork.Flashesfornetworkactivity.

ThisproductsupportsmicroSD/microSDHC/microSDXCcards.

ForSDcardrecommendations,seeaxis.com

trademarksorregisteredtrademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.

microSD,microSDHC,andmicroSDXCLogosaretrademarksofSD-3CLLC.microSD,microSDHC,microSDXCare

Buttons

Controlbutton

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage16.

•ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe
statusLEDashesgreen.

Connectors

Busconnector

Thebusconnectorsarethephysicalinterfacestothevideoencoderchassisthatprovidepower,network,RS485,andI/Oterminal
connections.

BNCconnector

Eachvideoinputisterminatedusingacoax/BNCconnector.

Connecta75Ohmcoaxialvideocable;therecommendedmaximumlengthis250m(800ft).

Note

75Ohmvideoterminationcanbeenabled/disabledforthevideoinputthroughtheproduct'swebpageat.Videotermination
isenabledonfactorydefault.Iftheproductisconnectedinparallelwithotherequipment,foroptimumvideoquality,we
recommendedtoenablevideoterminationonlyforthelastdeviceinthevideosignalchain.

21

AXISP7304VideoEncoder

Specifications

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernet(PoE).

Audioconnector

•Audioin–3.5mminputforamonomicrophone,oraline-inmonosignal(leftchannelisusedfromastereosignal).

•Audioout–3.5mmoutputforaudio(linelevel)thatcanbeconnectedtoapublicaddress(PA)systemoranactive
speakerwithabuilt-inamplier.Astereoconnectormustbeusedforaudioout.

1Tip2Ring

AudioInput

AudioOutput

Foraudioin,theleftchannelisusedfromastereosignal.

Microphone/Linein

Lineout,monoLineout,mono

Microphonebiasvoltage

I/Oconnector

UsetheI/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm
notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:

Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window
contacts,andglassbreakdetectors.

Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®
ApplicationProgrammingInterfaceorfromtheproduct’swebpage.

6-pinterminalblock

FunctionPinNotes

DCground

DCoutput

(InputorOutput)

1

2

3–6

Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.

Digitalinput–Connecttopin1toactivate,orleaveoating
(unconnected)todeactivate.

Digitaloutput–Internallyconnectedtopin1(DCground)when
active,andoating(unconnected)wheninactive.Ifusedwithan
inductiveload,e.g.,arelay,connectadiodeinparallelwiththeload,
toprotectagainstvoltagetransients.

Specications

0VDC

12VDC
Maxload=50mA

0tomax30VDC Congurable

0tomax30VDC,opendrain,
100mA

3Sleeve

Ground

Ground

Example

22

AXISP7304VideoEncoder

Specifications

1

DCground

2

DCoutput12V,max50mA

3

I/Oconguredasinput

4

I/Oconguredasoutput

5

CongurableI/O

6

CongurableI/O

Powerconnector

2-pinterminalblockforDCpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimitedpowersource(LPS)witheither
aratedoutputpowerlimitedto≤100Woraratedoutputcurrentlimitedto≤5A.

RS485/RS422connector

Two2-pinterminalblocksforRS485/RS422serialinterface.Theserialportcanbeconguredtosupport:

•Two-wireRS485halfduplex

•Four-wireRS485fullduplex

•Two-wireRS422simplex

•Four-wireRS422fullduplexpointtopointcommunication

23

AXISP7304VideoEncoder

Specifications

FunctionPinNotes

RS485/RS422TXA

RS485/RS422TXB

RS485/RS422RX/TXA

RS485/RS422RX/TXB

1

2

3

4

(TX)ForfullduplexRS485/RS422

(RX)ForfullduplexRS485/RS422
(RX/TX)ForhalfduplexRS485

24

UserManualVer.M1.11
AXISP7304VideoEncoder
©AxisCommunicationsAB,2019

Date:July2019

PartNo.T10140472