Axis dual ptz network camera User Manual
INSTALLATION GUIDE
AXIS Q8721-E Dual PTZ Network Camera
ENGLISH
Legal Considerations
Video and audio surveillance can be prohibited by laws that vary
from country to country. Check the laws in your local region
before using this product for surveillance purposes. This product
includes two (1) H.264 decoder licenses. To purchase further
licenses, contact your reseller.
Trademark Acknowledgments
Apple, Boa, Bonjour, Ethernet, Internet Explorer, Linux, Microsoft,
Mozilla, Real, SMPTE, QuickTime, UNIX, Windows, Windows Vista
and WWW are registered trademarks of the respective holders.
Java and all Java-based trademarks and logos are trademarks or
registered trademarks of Oracle and/or its affiliates. UPnPTM is a
certification mark of the UPnP
TM
Implementers Corporation.
Electromagnetic Compatibility (EMC)
This equipment, configured with designated power supply and IR
illuminators (sold separately), has been designed and tested to
fulfill applicable standards for:
• Radio frequency emission when installed according to the
instructions and used in its intended environment.
• Immunity to electrical and electromagnetic phenomena when
installed according to the instructions and used in its intended
environment.
USA - This equipment has been tested using a shielded network
cable and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the
interference at his own expense.
Canada - This Class A digital apparatus complies with Canadian
ICES-003.
Europe - This digital equipment fulfills the requirements
for RF emission according to the Class A limit of EN 55022.
Caution! This is a Class A product. In a domestic environment this
product may cause RF interference, in which case the user may be
required to take adequate measures.
This product fulfills the requirements for immunity according to
EN 61000-6-1 residential, commercial and light-industry
environments. This product fulfills the requirements for immunity
according to EN 61000-6-2 industrial environments. This product
fulfills the requirements for immunity according to EN 55024
office and commercial environments.
Australia - This digital equipment fulfills the requirements for
RF emission according to the Class A limit of AS/NZS CISPR 22.
NOTICE! This is a class A product. In a domestic environment this
product may cause RF interference, in which case the user may be
required to take adequate measures.
Equipment Modifications
This equipment must be installed and used in strict accordance
with the instructions given in the user documentation. This
equipment contains no user-serviceable components.
Unauthorized equipment changes or modifications will invalidate
all applicable regulatory certifications and approvals.
Liability
Every care has been taken in the preparation of this document.
Please inform your local Axis office of any inaccuracies or
omissions. Axis Communications AB cannot be held responsible
for any technical or typographical errors and reserves the right to
make changes to the product and documentation without prior
notice. Axis Communications AB makes no warranty of any kind
with regard to the material contained within this document,
including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Axis
Communications AB shall not be liable nor responsible for
incidental or consequential damages in connection with the
furnishing, performance or use of this material. This product is
only to be used for its intended purpose.
RoHS
This product complies with both the European RoHS
directive, 2002/95/EC, and the Chinese RoHS regulations,
ACPEIP.
WEEE Directive
The European Union has enacted a Directive 2002/96/EC
on Waste Electrical and Electronic Equipment (WEEE
Directive). This directive is applicable in the European
Union member states.
The WEEE marking on this product (see right) or its
documentation indicates that the product must not be disposed of
together with household waste. To prevent possible harm to
human health and/or the environment, the product must be
disposed of in an approved and environmentally safe recycling
process. For further information on how to dispose of this product
correctly, contact the product supplier, or the local authority
responsible for waste disposal in your area.
Business users should contact the product supplier for information
on how to dispose of this product correctly. This product should
not be mixed with other commercial waste.
Support
Should you require any technical assistance, please contact your
Axis reseller. If your questions cannot be answered immediately,
your reseller will forward your queries through the appropriate
channels to ensure a rapid response. If you are connected to the
Internet, you can:
• download user documentation and firmware updates
• find answers to resolved problems in the FAQ database. Search
by product, category, or phrases
• report problems to Axis support by logging in to your private
support area
Safety
This product complies with EN/IEC 60950-1 and
EN/IEC 60950-22, Safety of Information Technology Equipment.
Photobiological Safety
This product, configured with IR illuminators (sold separately),
fulfills the requirements for photobiological safety according to
EN 62471 (risk group 1).
Safeguards
Please read through this Installation Guide carefully before installing the product. Keep the Installation Guide for
further reference.
• Risk of pinching. Do not touch the product while it is moving.
• Store the Axis product in a dry and ventilated environment.
• Avoid exposing the Axis product to vibration, shocks or heavy pressure and do not install the product on
unstable brackets, unstable or vibrating surfaces or walls, since this could cause damage to the product.
• Only use applicable tools when installing the Axis product; excessive force could cause damage to the
product.
• Do not aim the thermal camera lens toward the sun or other high-intensity radiation sources since this
could cause damage to the sensor.
• Do not use chemicals, caustic agents, or aerosol cleaners. Use a damp cloth for cleaning.
• Only use accessories that comply with the technical specification of the product. These can be provided by
Axis or a third party.
• Use only spare parts provided by or recommended by Axis.
• Do not attempt to repair the product by yourself, contact Axis or your Axis reseller for service matters.
ENGLISH
• This Axis product shall be used in compliance with local laws and regulations.
• Do not install the camera near heat sources since fluctuating temperatures may affect thermal image quality.
• The Axis product should be installed by a trained professional. Please observe relevant national and local
regulations for the installation.
Transportation
• When transporting the Axis product, use the original packaging or equivalent to prevent damage to the
product.
Battery Replacement
This Axis product uses a 3.0 V CR2032 Lithium battery as the power supply for its internal real-time clock (RTC).
Under normal conditions this battery will last for a minimum of 5 years. Low battery power affects the operation
of the RTC, causing it to reset at every power-up. A log message will appear when the battery needs replacing. The
battery should not be replaced unless required!
If the battery does need replacing, please contact www.axis.com/techsup for assistance.
• Dispose of used batteries according to the manufacturer's instructions.
• Risk of explosion if battery is incorrectly replaced.
• Replace only with the same or equivalent battery, as recommended by the manufacturer.
AXIS Q8721-E Installation Guide Page 5
AXIS Q8721-E Installation Guide
This Installation Guide provides instructions for installing an AXIS Q8721-E Dual PTZ Network Camera on your
network. For all other aspects of using the product, please see the User Manuals, available at www.axis.com
Installation Steps
1. Check the package contents against the list below.
2. Hardware overview. See page 6.
3. Install the hardware.
• Install the Power Supply (sold separately), see page 7.
• Install the Bracket (sold separately), see page 8.
• Attach the Base to the Bracket, see page 10.
• Attach the Dual PTZ Network Camera to the Base, see page 13.
• Install the Illuminators (sold separately), see page 16.
• Install the Counterweights, see page 14.
4. Configuration. See page 17.
5. Access the Video Stream. See page 18.
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Package Contents
Item Models/variants/notes
Dual PTZ network camera AXIS Q8721-E, includes AXIS Q1755 and AXIS Q1921
Pan/tilt control unit and motor
Sunshield
Base Base for dual PTZ network camera
Counterweights Counterweights for balancing pan/tilt control unit (when not using illuminators)
Mounting accessories Sunshield mounting kit
Base mounting kit
CD Installation and Management Software CD
Printed materials AXIS Q8721-E Installation Guide (this document)
Axis Warranty Document
Extra serial number labels (2x)
Required accessories Power supply (230 V/120 V) with built-in day/night sensor (sold separately)
Wall bracket or column bracket (sold separately)
Optional accessories Corner mount, pole mount
IR Illuminators
Axis Installation Display
See www.axis.com for information on available accessories
Tools needed (not included) RJ45 crimp tool
Allen key set
Ratchet set
Drill for drilling holes in mounting surface
Loctite 243® threadlocker
Page 6 AXIS Q8721-E Installation Guide
1
2
3
4
5
6
7
8
9
10 11
12 13 14 15 13 14 15
16 17 18 19
20 n/a
19
21 23 24 25 2622
n/an/a
1 Sunshield 7 Base
2 Top cover 8 Illuminator (sold separately)
3 Protective window 9 Illuminator bracket
4 Illuminator bracket screw
with washer (4x) and lock
washer (4x)
10 Network camera
11 Thermal network camera
12 CVBS button
5 Bottom cover 13 Audio in
6 Dual PTZ Network camera (pan/
tilt control unit and motor)
14 SD card slot
15 Audio out
16 Video out Pr/CVBS
17 Video out Pb
18 Video out Y
19 Network connector
20 Window heater connector
21 Power connector
22 RS-485/422 connector
23 Power LED
24 Network LED
25 Control button
26 I/O connector
n/a Not used
Hardware Overview
AXIS Q8721-E Installation Guide Page 7
Install the Hardware
For information on the cameras’ connectors, LED behaviors etc., see the respective User Manuals.
Install the Power Supply (sold separately)
The mains supply shall be disconnected during installation.
The power supply specified with the product shall be used. Using any other power supply will void the warranty and could leave the unit at a risk.
The day/night sensor is attached to the power supply (sold separately). If using the day/night sensor, place
the power supply so that the sensor can track the changes in daylight.
1. Install the power supply according to the instructions supplied with the power supply.
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