Axis Companion Classic User Manual

AXIS Companion Classic

UserManual

AXIS Companion Classic

Table of Contents

AbouttheAXISCompanionsolution............................3

HowtoinstallanAXISCompanionsystem.......................4

Installhardware................................................4

RegisteraMyAxisaccount........................................4

DownloadandinstallAXISCompanionvideomanagementsoftware......4

CreateasiteforyourAXISCompanionsystem........................5

DownloadAXISCompanionmobileapp..............................5

Dailyuse..................................................6

Howtoaccesscamerasfromyourcomputerandmobiledevice..........6

Howtoviewlivevideo...........................................6

Howtoplayrecordings...........................................6

Howtosaverecordings...........................................6

Howtoplaysavedrecordings......................................7

Howtovalidatesavedrecordings...................................7

Howtoaddacameratoyourexistingsite...........................7

Howtoremoveacamerafromyoursite.............................8

Howtoadjusttheimagesettings..................................8

Howtocongurevideomotiondetection............................9

Troubleshooting............................................1

Technicalissues,

Howtoxcommonissues........................................10

Howtorestoreadevice..........................................10

Howtodoahardresetonacamera................................11

Howtodoahardresetontherecorder..............................1 1

Howtosaveasystemreport......................................12

Howtoupgradermware.........................................12

cluesandsolutions................................10

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AXIS Companion Classic

About the AXIS Companion solution

AbouttheAXISCompanionsolution

AXISCompanionisacompleteend-to-endsurveillancesolutiondesignedtomeettherequirementsofsmallbusinesses.

AnAXISCompanionsolutioncanconsistof:

• AXIS Companion Line cameras, Axis IP cameras and encoders with firmware 5.50 or higher.

• AXIS Companion Recorders.

• Axis system accessories, such as memory cards and AXIS Companion Switches.

• AXIS Companion Classic video management software for Windows computers and mobile devices (iOS and
Android).

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AXIS Companion Classic

How to install an AXIS Companion system

HowtoinstallanAXISCompanionsystem

FollowthesestepstoinstallyourAXISCompanionsystem:

1. Install hardware on page 4

2. Register a MyAxis account on page 4

3. Download and install AXIS Companio

4. Create a site for your AXIS Companion system on page 5

5. Download AXIS Companio

Resultofsysteminstallation:

•ThermwareisupgradedonallAxisdevices.(Thisrequiresinternetaccess).

•Anadminuseriscreatedwiththesamepasswordasthesite.

•Therecordingsareenabledwithdefaultsettings.

•Theremoteaccessisenabled.(Thisrequiresinternetaccess).

n Classic

n Classic

mobile app on page 5

video management software on page 4

Installhardware

1.Installyourcamerahardware.Forinstructionshowtoinstallyourcamerahardware,gotowww.axiscompanion.con/manuals,
selectthedeviceyouwanttoinstall,andseethechapterHowtoinstallthedeviceofeverydeviceyouwanttoinstall.

2.Connecttherecordertoyournetwork.

3.ConnectthecamerastotherecordersintegratedPoEswitchoranexternalPoEswitch.

4.Connectthecomputertothesamenetworkastherecorder.

5.Connectthepowercabletoyourrecorder,andwaitafewminutesfortherecorderandcamerastobootupbefore
proceeding.

CAUTION

Keep the recorder in a well ventilated environment and with plenty of empty space around the recorder to avoid overheating.

To nd out more, you can watch these video tutorials.

Register a MyAxis account

Register a MyAxis account at axis.com/my-axis/login

We recommend that you create a separate account for the end-user to be used as the main operative account.

Download and install AXIS Companion Classic

1. Go to axiscompanion.com/vms and click Download to download the AXIS Companion Classic
Windows client.

2. Sign in using your MyAxis account.

3. Read the license agreement, and select one of the alternatives to proceed.

4. Save the file to a location of your choice.

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