AXIS A9188 User Manual

AXISA9188NetworkI/ORelayModule

UserManual

AXISA9188NetworkI/ORelayModule

TableofContents

Safetyinformation..........................................3

Hazardlevels...................................................3

Othermessagelevels.............................................3

Hardwareoverview..........................................4

LEDindicators..................................................5

Howtoaccesstheproduct....................................7

Accessthedevice...............................................7

Howtoaccesstheproductfromtheinternet.........................7

Howtosettherootpassword.....................................7

TheDashboardPage.............................................7

Systemconguration........................................9

Conguration–StepbyStep......................................9

SelectaLanguage...............................................9

ConguretheHardware..........................................9

SettheDateandTime............................................10

ConguretheNetworkSettings....................................11

MaintenanceInstructions.........................................12

Scheduleconguration......................................13

EventConguration.........................................14

ViewtheEventLog..............................................14

SetUpActionRules.............................................14

Systemoptions.............................................17

Security.......................................................

Date&Time....................................................

Network.......................................................

Maintenance...................................................

Support.......................................................24

Advanced......................................................

Resettofactorydefaultsettings...................................25

Troubleshooting............................................26

Howtocheckthecurrentrmware.................................

Howtoupgradethermware.....................................26

EmergencyRecoveryProcedure....................................26

Symptoms,possiblecausesandremedialactions......................26

Specications..............................................28

Connectors....................................................

Buttons.......................................................

ConnectionDiagrams............................................31

17
19
19
24

25

26

28
31

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AXISA9188NetworkI/ORelayModule

Safetyinformation

Safetyinformation

Hazardlevels

DANGER

Indicatesahazardoussituationwhich,ifnotavoided,willresultindeathorseriousinjury .

WARNING

Indicatesahazardoussituationwhich,ifnotavoided,couldresultindeathorseriousinjury.

CAUTION

Indicatesahazardoussituationwhich,ifnotavoided,couldresultinminorormoderateinjury.

NO

TICE

NO NO

TICE TICE

Indicatesasituationwhich,ifnotavoided,couldresultindamagetoproperty.

Othermessagelevels

Important

Indicatessignicantinformationwhichisessentialfortheproducttofunctioncorrectly.

Note

Indicatesusefulinformationwhichhelpsingettingthemostoutoftheproduct.

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AXISA9188NetworkI/ORelayModule

Hardwareoverview

Hardwareoverview

1

SupervisedI/Oandpowerconnector(DCOUT)port1–4

2

SupervisedI/Oandpowerconnector(DCOUT)port5–8

3

12/24Vpowerconnector(DCOUT)

4

Relayconnector(8x)

5

Relayjumper(8x)

6

Networkconnector(PoE)

7

Powerconnector(DCIN)

8

RS-485connector(notused)

9

Tamperingalarminput

10

12/24Vpowerconnector(DCOUT)

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AXISA9188NetworkI/ORelayModule

Hardwareoverview

LEDindicators,buttons

1

I/OLEDindicators(8x)

2

I/OovercurrentLEDindicator

3

Controlbutton

4

RelayLEDindicators(8x)

5

StatusLEDindicator

6

NetworkLEDindicator

7

I/OovercurrentLEDindicator

8

PowerLEDindicator

LEDindicators

LED

Network

Status

Power

Relay

I/O

Color

Green

Amber

UnlitNonetworkconnection.

GreenSteadygreenfornormaloperation.

Amber

Red

Green

Amber

Green

UnlitRelaycoilisunenergized

Green

Unlit

Blinking

Indication

Steadyforconnectiontoa100MBit/snetwork.Flashesfornetworkactivity.

Steadyforconnectiontoa10MBit/snetwork.Flashesfornetworkactivity.

Steadyduringstartupandwhenrestoringsettings.

Slowashforfailedupgrade.

Normaloperation.

Flashesgreen/amberduringrmwareupgrade.

Relaycoilisenergized

I/Oisgrounded

I/Oisoating

Tampererror(wirecutoropen)

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AXISA9188NetworkI/ORelayModule

Hardwareoverview

RS485(notused)

I/Ovoltage

Red

UnlitNormalstate

Red

UnlitNormalstate

Overcurrent

Overcurrent

6

AXISA9188NetworkI/ORelayModule

Howtoaccesstheproduct

Howtoaccesstheproduct

ToinstalltheAxisproduct,seetheInstallationGuidesuppliedwiththeproduct.

Accessthedevice

1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.

2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeHowto
settherootpasswordonpage7.

3.AXISI/OManageropensinyourbrowser.ThestartpageiscalledtheDashboard.

Howtoaccesstheproductfromtheinternet

Anetworkrouterallowsproductsonaprivatenetwork(LAN)toshareasingleconnectiontotheinternet.Thisisdonebyforwarding
networktrafcfromtheprivatenetworktotheinternet.

Mostroutersarepre-conguredtostopattemptstoaccesstheprivatenetwork(LAN)fromthepublicnetwork(internet).

IftheAxisproductislocatedonanintranet(LAN)andyouwanttomakeitavailablefromtheother(WAN)sideofaNAT(Network
AddressTranslator)router,turnonNATtraversal.WithNATtraversalproperlycongured,allHTTPtrafctoanexternalHTTPport
intheNATrouterisforwardedtotheproduct.

HowtoturnontheNAT-traversalfeature

•GotoPreferences>AdditionalDeviceConguration>SystemOptions>Network>TCP/IP>Advanced.

•ClickEnable.

•ManuallycongureyourNATroutertoallowaccessfromtheinternet.

SeealsoAXISInternetDynamicDNSServiceatwww.axiscam.net

Note

•Inthiscontext,a“router”referstoanynetworkroutingdevicesuchasaNATrouter,networkrouter,internetgateway,

broadbandrouter,broadbandsharingdevice,orasoftwaresuchasarewall.

•ForNATtraversaltowork,NATtraversalmustbesupportedbytherouter.TheroutermustalsosupportUPnP

®

.

Howtosettherootpassword

ToaccesstheAxisproduct,youmustsetthepasswordforthedefaultadministratoruserroot.ThisisdoneintheCongureRoot
Passworddialog,whichopenswhentheproductisaccessedforthersttime.

Topreventnetworkeavesdropping,therootpasswordcanbesetviaanencryptedHTTPSconnection,whichrequiresanHTTPS
certicate.HTTPS(HypertextTransferProtocoloverSSL)isaprotocolusedtoencrypttrafcbetweenwebbrowsersandservers.The
HTTPScerticateensuresencryptedexchangeofinformation.SeeHTTPSonpage17.

Thedefaultadministratorusernamerootispermanentandcannotbedeleted.Ifthepasswordforrootislost,theproductmustbe
resettothefactorydefaultsettings.SeeResettofactorydefaultsettingsonpage25.

Tosetthepassword,enteritdirectlyinthedialog.

TheDashboardPage

ThedashboardpageinAXISNetworkIOmoduleisthestartscreenthatshowsinformationabouttheIOsandrelays.ClickoneachIO
orrelayrowtoexpandformoresettings.FromthispageyoucannavigatetoSchedules,EventlogandPreferences.

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AXISA9188NetworkI/ORelayModule

Howtoaccesstheproduct

Toreturntothedashboardpageromtheproduct’sotherwebpages,clickDashboardinthemenubar.

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AXISA9188NetworkI/ORelayModule

Systemconfiguration

Systemconfiguration

Toopentheproduct’sSetuppages,clickPreferences>AdditionaldevicecongurationintheDashboardpage.

TheAxisproductcanbeconguredbyadministrators.Formoreinformationaboutusersandadministrators,seepage17.

Conguration–StepbyStep

BeforeyoustartusingyourAXISNetworkIORelayModule,youshouldcompletethefollowingsetupsteps:

1.IfEnglishisnotyourrstlanguage,youmaywantAXISNetworkIORelayModuletouseadifferentlanguage.Seepage9.

2.Congurethemoduleandconnecteddevices.Seepage9.

3.Setthedateandtime.Seepage10.

4.Congurethenetworksettings.Seepage11.

Forinformationaboutmaintenancerecommendations,seepage12.

SelectaLanguage

ThedefaultlanguageofAXISNetworkIORelayModuleisEnglish,butyoucanswitchtoanyofthelanguagesthatareincludedinthe
product’srmware.Forinformationaboutthelatestavailablermware,seewww .axis.com

Youcanswitchlanguagesinanyoftheproduct’swebpages.

Toswitchlanguages,clickthelanguagedrop-downlist
displayedintheselectedlanguage.

Note

•Whenyouswitchlanguages,thedateformatalsochangestoaformatcommonlyusedintheselectedlanguage.The

correctformatisdisplayedinthedataelds.

•IfyouresettheproducttofactorydefaultsettingsthelanguageswitchesbacktoEnglish.

•Ifyourestoretheproduct,itwillcontinuetousetheselectedlanguage.

•Ifyourestarttheproduct,itwillcontinuetousetheselectedlanguage.

•Ifyouupgradethermware,itwillcontinuetousetheselectedlanguage.

andselectalanguage.Alltheproduct’swebpagesandhelppagesare

ConguretheHardware

Beforeyoucanmanagetheconnecteddevices,thehardwaremustbeconguredintheDashboardpage.

DevicescanbeconnectedtotheAxisproductbeforecompletingthehardwareconguration.However,theconnectionofdevices
willbeeasierifyoucompletethehardwarecongurationrst.Thisisbecausethehardwarepinchartwillbeavailablewhenthe
congurationiscomplete.Thehardwarepinchartisaguideonhowtowirethehardwareandcanbeusedasareferencesheet
formaintenance.Formaintenanceinstructions,seepage12

ConguretheIOs

IntheDashboardpageyoucanmakevariouschangesandsettingsfortheIOs.

•ClickonanIOrowtoexpandandmaketheoptionavailable.

•ClickChangestatetosettheIOActiveorInactive(foroutputonly)

•ClickSettingstochangename,type,activestateandschedulefortheIOs.

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AXISA9188NetworkI/ORelayModule

Systemconfiguration

-ChooseDigitaloutputorDigitalinputdependingonyoursystemsetup.

-ChooseSupervisedinputtoreportonthestatusoftheconnectionbetweenthenetworkIOmanangerconnected
devices.Iftheconnectionisinterrupted,aneventisactivated.Usingsupervisedinputrequiresexternalcircuitry,
seeSupervisedinputsonpage32.

-ChooseActivestateGroundedcircuitorOpencircuitdependingonyoursystemsetup.

-SelectascheduletousewhenDigitalOutputischosen.

Note

Youcanmakethescheduleafallbackschedule.Iftheproductnormallyusesanotherschedulethroughits
connectiontoanotherdevice(forexample,AXISA1001)butthatconnectionislost,theproductwillusethe
fallbackscheduleinstead.

•ClickSaveorCanceltonish.

ConguretheRelays

IntheDashboardpageyoucanmakevariouschangesandsettingsfortherelays

•ClickonanRelayrowtoexpandandmaketheoptionsavailable.

•ClickChangestatetosettherelayActiveorInactive

•ClickSettingstochangenameandschedulefortherelay.

-Selectascheduletouse.

Note

Youcanmakethescheduleafallbackschedule.Iftheproductnormallyusesanotherschedulethroughits
connectiontoanotherdevice(forexample,AXISA1001)butthatconnectionislost,theproductwillusethe
fallbackscheduleinstead.

•ClickSaveorCanceltonish.

Howtousesupervisedinputs

Choosesupervisedinputtomonitorstatusofthecableconnections,switchesandotherdevices.Iftheconnectionisinterrupted,
aneventisactivated.

Tousesupervisedinputs:

1.Installendoflineresistorsonalltheusedsupervisedinputs.Seetheconnectiondiagramonpage32.

2.GotoDashboard>IOs>SettingsandselectSupervisedinputs.

SettheDateandTime

TosetthedateandtimeoftheAxisproduct,fromtheDashboardgotoPreferences>Additionaldeviceconguration>System
Options>Date&Time.

Youcansetthedateandtimeinthefollowingways:

•Getthedateandtimefromanetworktimeprotocol(NTP)server.Seepage1 1

•Setthedateandtimemanually.Seepage1 1.

•Getthedateandtimefromthecomputer.Seepage1 1.

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AXISA9188NetworkI/ORelayModule

Systemconfiguration

GettheDateandTimefromaNetworkTimeProtocol(NTP)Server

1.GotoPreferences>Additionaldeviceconguration>SystemOptions>Date&Time.

2.SelectyourTimezonefromthedrop-downlist.

3.Ifdaylightsavingtimeisusedinyourregion,selectAdjustfordaylightsaving.

4.SelectSynchronizewithNTP.

5.SelectthedefaultDHCPaddressorentertheaddressofaNTPserver.

6.ClickSave.

WhensynchronizingwithanNTPserver,dateandtimeareupdatedcontinuouslybecausethedataispushedfromtheNTPserver.For
informationaboutNTPsettings,seeNTPCongurationonpage21.

IfyouuseahostnamefortheNTPserver,aDNSservermustbecongured.SeeDNSCongurationonpage21.

SettheDateandTimeManually

1.GotoPreferences>Additionaldeviceconguration>SystemOptions>Date&Time.

2.Ifdaylightsavingtimeisusedinyourregion,selectAdjustfordaylightsaving.

3.SelectSetdate&timemanually.

4.Enterthedesireddateandtime.

5.ClickSave.

Whensettingthedate&timemanually,dateandtimearesetonceandwillnotbeupdatedautomatically.Thismeansthatifthe
dateortimeneedstobeupdated,thechangesmustbemademanuallybecausethereisnoconnectiontoanexternalNTPserver.

GettheDateandTimefromtheComputer

1.GotoPreferences>Additionaldeviceconguration>BasicSetup>Date&Time.

2.Ifdaylightsavingtimeisusedinyourregion,selectAdjustfordaylightsaving.

3.SelectSetdate&timemanually.

4.ClickSyncnowandsave.

Whenusingthecomputertime,dateandtimearesynchronizedwiththecomputertimeonceandwillnotbeupdatedautomatically.
Thismeansthatifyouchangethedateortimeonthecomputeryouusetomanagethesystem,youshouldsynchronizeagain.

ConguretheNetworkSettings

Tocongurethebasicnetworksettings,gotoPreferences>Additionaldeviceconguration>SystemOptions>SystemOptions
>Network>TCP/IP>Basic.

Formoreinformationaboutnetworksettings,seeNetworkonpage19.

BasicTCP/IPSettings

TheAxisproductsupportsIPversion4(IPv4).

TheAxisproductcangetanIPv4addressinthefollowingways:

•DynamicIPaddress–ObtainIPaddressviaDHCPisselectedbydefault.ThismeansthattheAxisproductissettoget
theIPaddressautomaticallyviaDynamicHostCongurationProtocol(DHCP).

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AXISA9188NetworkI/ORelayModule

Systemconfiguration

DHCPallowsnetworkadministratorstocentrallymanageandautomatetheassignmentofIPaddresses.

•StaticIPaddress–TouseastaticIPaddress,selectUsethefollowingIPaddressandspecifytheIPaddress,subnetmask
anddefaultrouter.ThenclickSave.

DHCPshouldonlybeenabledwhenusingdynamicIPaddressnotication,oriftheDHCPcanupdateaDNSserverthatmakes
itpossibletoaccesstheAxisproductbyname(hostname).

IfDHCPisenabledandtheproductcannotbeaccessed,runAXISIPUtilitytosearchthenetworkforconnectedAxisproducts,or
resettheproducttothefactorydefaultsettingsandthenperformtheinstallationagain.Forinformationabouthowtoresetto
factorydefault,seepage25.

MaintenanceInstructions

TokeepthenetworkI/Omodulerunningsmoothly,AxisrecommendsregularmaintenanceofthenetworkI/Omoduleandconnected
devices.

Domaintenanceatleastonceayear.Thesuggestedmaintenanceprocedureincludes,butisnotlimitedto,thefollowingsteps:

•MakesurealltheconnectionsbetweennetworkI/Omoduleandtheexternaldevicesaresecure.

•Verifyallthehardwareconnections.Thisrequiresaccesstotheproduct’swebpages.

Iftheresultsfromanyofthestepsaboveindicatefaultsorunexpectedbehavior:

-Testthesignalsofthewiresusingappropriateequipmentandcheckifthewiresorcablesaredamaged
inanyway.

-Replacealldamagedorfaultycablesandwires.

-Oncethecablesandwireshavebeenreplaced,verifyallthehardwareconnectionsagain.Thisrequiresaccessto
theproduct’swebpages.

Forinformationaboutmaintenanceofthebattery,seeInstallationGuide.

12

AXISA9188NetworkI/ORelayModule

Scheduleconfiguration

Scheduleconfiguration

Useschedulestocontroltheactivetimesfortherelaysanddigitaloutputports.GotoSchedulestoviewandeditexistingschedules
andcreatenewones.

Viewpredenedscheduleslistedinthedropdownmenu:

•Always

•Ofcehours

•Weekends

•Afterhours

ToeditthenameoftheviewedscheduleclickEditschedule

Toeditthestartandendtimesclickonthecalender.Chooseifyouwantweeklyrecurrence

TocreateanewscheduleclickNewschedule

•EnteranameandclickSave

•Click,holdanddraginthecalendertochooseactivestartandendtimes.

Important

Ifyouwanttodeleteaschedulethat’sinuseandwascreatedinAXISA1001NetworkDoorController,makesureyoudelete
itfromthisdevicebeforeyoudeleteitinthedoorcontroller.

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AXISA9188NetworkI/ORelayModule

EventConfiguration

EventConfiguration

Eventsthatoccurinthesystem,forexamplewhenanIOportorrelayisactivated,areloggedintheeventlog.Eventscanbe
conguredtotriggeralarms.

•Viewtheeventlog.Seepage14.

ViewtheEventLog

Toviewloggedevents,gotoDashboard>EventLog.

Applyinglterstotheeventlogmakesiteasiertondspecicevents.Tolterthelist,selectoneorseveraleventloglters
andusethetwodropdownmenus.

Youcannarrowthescopeoftheeventlogbyselectingoneorseveralofthefollowinglters:

•Relayoutputport–Filteroneventsthatrelatestotherelayport.Chooseaspecicrelaywiththesecondarydrop
downmenu.

•Schedulewastriggered–Filteronschedules.Chooseaspecicschedulewiththesecondarydropdownmenu.

•RecurringUserAlarmwastriggered.

•Port–FilteroneventsthatrelatestotheIOport.ChooseaspecicIOportwiththesecondarydropdownmenu.

•Digitalinputport.

•Systemready.

•Virtualport.

•Virtualinputport.

•Devicelostnetwork.

•Devicecasingopened.

•Periodheartbeatfromcontroller.

SetUpActionRules

TheEventpagesallowyoutoconguretheAxisproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct
cansendanemailnoticationoractivateanoutputportwhenanalarmistriggered.Thesetofconditionsthatdeneshowand
whentheactionistriggerediscalledanactionrule.Ifmultipleconditionsaredened,allofthemmustbemettotriggertheaction.

Formoreinformationaboutavailabletriggersandactions,seeandActionsonpage15.

Thefollowingexampledescribeshowtosetupanactionruletosendanemailnoticationwhenanalarmistriggered.

1.GotoPreferences>Additionaldeviceconguration>Events>ActionRules.

2.SelectAddandenteradescriptivenamefortherule.

3.SelectEventLoggerfromtheTriggerdrop-downlist.

4.Optionally,selectaScheduleandAdditionalconditions.Seebelow.

5.UnderActions,selectSendNoticationfromtheTypedrop-downlist.

6.Selectanemailrecipientfromthedrop-downlist.SeeHowtoaddrecipientsonpage15.

Thefollowingexampledescribeshowtosetupanactionruletoactivateanoutputportwhenthedoorisforcedopen.

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AXISA9188NetworkI/ORelayModule

EventConfiguration

Formoreinformation,seetheonlinehelp.

Triggers

Availableactionruletriggersandconditionsinclude:

•Eventlogger

•Hardware

•Inputsignal

•Schedule

•System

•Time

Formoreinformation,seetheonlinehelp

.

Actions

Youcancongureseveralactions:

•OutputPort–ActivateanI/Oporttocontrolanexternaldevice.

•SendNotication–Sendanoticationmessagetoarecipient.

Howtoaddrecipients

Theproductcansendmessagestonotifyrecipientsabouteventsandalarms.Butbeforetheproductcansendnoticationmessages,
youmustdeneoneormorerecipients.Forinformationaboutavailableoptions,seeRecipienttypesonpage15.

Toaddarecipient:

1.GotoSetup>AdditionalControllerConguration>Events>RecipientsandclickAdd.

2.Enteradescriptivename.

3.SelectarecipientType.

4.Entertheinformationneededfortherecipienttype.

5.ClickTesttotesttheconnectiontotherecipient.

6.ClickOK.

Recipienttypes

Thefollowingrecipienttypesareavailable:

HTTP

HTTPS

Email

TCP

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AXISA9188NetworkI/ORelayModule

EventConfiguration

Howtosetupemailrecipients

Emailrecipientscanbeconguredbyselectingoneofthelistedemailproviders,orbyspecifyingtheSMTPserver,portand
authenticationusedby,forexample,acorporateemailserver.

Note

Someemailprovidershavesecurityltersthatpreventusersfromreceivingorviewinglargeattachments,fromreceiving
scheduledemailsandsimilar .Checktheemailprovider’ssecuritypolicytoavoiddeliveryproblemsandlockedemailaccounts.

Tosetupanemailrecipientusingoneofthelistedproviders:

1.GotoEvents>RecipientsandclickAdd.

2.EnteraNameandselectEmailfromtheTypelist.

3.EntertheemailaddressestosendemailstointheToeld.Usecommastoseparatemultipleaddresses.

4.SelecttheemailproviderfromtheProviderlist.

5.EntertheuserIDandpasswordfortheemailaccount.

6.ClickTesttosendatestemail.

Tosetupanemailrecipientusingforexampleacorporateemailserver,followtheinstructionsabovebutselectUserdenedas
Provider.EntertheemailaddresstoappearassenderintheFromeld.SelectAdvancedsettingsandspecifytheSMTPserver
address,portandauthenticationmethod.Optionally ,selectUseencryptiontosendemailsoveranencryptedconnection.Theserver
certicatecanbevalidatedusingthecerticatesavailableintheAxisproduct.Forinformationonhowtouploadcerticates,
seeCerticatesonpage18.

Howtosetuprecurrences

Recurrencesareusedtotriggeractionrulesrepeatedly,forexampleevery5minutesoreveryhour.

Tosetuparecurrence:

1.GotoPreferences>AdditionalDeviceConguration>Events>RecurrencesandclickAdd.

2.Enteradescriptivenameandrecurrencepattern.

3.ClickOK.

Tousetherecurrenceinanactionrule,rstselectTimefromtheTriggerdrop-downlistintheActionRuleSetuppageandthen
selecttherecurrencefromtheseconddrop-downlist.

Tomodifyorremoverecurrences,selecttherecurrenceintheRecurrencesListandclickModifyorRemove.

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AXISA9188NetworkI/ORelayModule

Systemoptions

Systemoptions

Security

Users

UseraccesscontrolisenabledbydefaultandcanbeconguredunderPreferences>AdditionalDeviceConguration>System
Options>Security>Users.Anadministratorcansetupotherusersbygivingthemusernamesandpasswords.

Theuserlistdisplaysauthorizedusersandusergroups(accesslevels):

•Administratorshaveunrestrictedaccesstoallsettings.Theadministratorcanadd,modifyandremoveotherusers.

Note

NotethatwhentheoptionEncrypted&unencryptedisselected,thewebserverwillencryptthepassword.Thisisthedefault
optionforanewunitoraunitresettofactorydefaultsettings.

UnderHTTP/RTSPPasswordSettings,selectthetypeofpasswordtoallow.Youmayneedtoallowunencryptedpasswordsifthereare
viewingclientsthatdonotsupportencryption,orifyouupgradedthermwareandexistingclientssupportencryptionbutneed
tologinagainandbeconguredtousethisfunctionality.

ONVIF

ONVIFisanopenindustryforumthatprovidesandpromotesstandardizedinterfacesforeffectiveinteroperabilityofIP-based
physicalsecurityproducts.

BycreatingauseryouautomaticallyenableONVIFcommunication.UsetheusernameandpasswordwithallONVIFcommunication
withtheproduct.Formoreinformationseewww.onvif.org

IPAddressFilter

IPaddresslteringisenabledonthePreferences>AdditionalDeviceConguration>SystemOptions>Security>IPAddress
Filterpage.Onceenabled,thelistedIPaddressareallowedordeniedaccesstotheAxisproduct.SelectAlloworDenyfromthelist

andclickApplytoenableIPaddressltering.

Theadministratorcanaddupto256IPaddressentriestothelist(asingleentrycancontainmultipleIPaddresses).

HTTPS

HTTPS(HyperTextTransferProtocoloverSecureSocketLayer,orHTTPoverSSL)isawebprotocolprovidingencryptedbrowsing.
HTTPScanalsobeusedbyusersandclientstoverifythatthecorrectdeviceisbeingaccessed.Thesecuritylevelprovidedby
HTTPSisconsideredadequateformostcommercialexchanges.

TouseHTTPS,anHTTPScerticatemustrstbeinstalled.GotoPreferences>AdditionalDeviceConguration>SystemOptions>
Security>Certicatestoinstallandmanagecerticates.SeeCerticatesonpage18.

ToenableHTTPSontheAxisproduct:

1.GotoPreferences>AdditionalDeviceConguration>SystemOptions>Security>HTTPS

2.SelectanHTTPScerticatefromthelistofinstalledcerticates.

3.Optionally,clickCiphersandselecttheencryptionalgorithmstouseforSSL.

4.SettheHTTPSConnectionPolicyforthedifferentusergroups.

5.ClickSavetoenablethesettings.

ToaccesstheAxisproductviathedesiredprotocol,intheaddresseldinabrowser,enterhttps://fortheHTTPSprotocol
andhttp://fortheHTTPprotocol.

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AXISA9188NetworkI/ORelayModule

Systemoptions

TheHTTPSportcanbechangedontheSystemOptions>Network>TCP/IP>Advancedpage.

IEEE802.1X

IEEE802.1Xisastandardforport-basedNetworkAdmissionControlprovidingsecureauthenticationofwiredandwirelessnetwork
devices.IEEE802.1XisbasedonEAP(ExtensibleAuthenticationProtocol).

ToaccessanetworkprotectedbyIEEE802.1X,devicesmustbeauthenticated.Theauthenticationisperformedbyanauthentication
server,typicallyaRADIUSserver,examplesofwhichareFreeRADIUSandMicrosoftInternetAuthenticationService.

InAxisimplementation,theAxisproductandtheauthenticationserveridentifythemselveswithdigitalcerticatesusingEAP-TLS
(ExtensibleAuthenticationProtocol-TransportLayerSecurity).ThecerticatesareprovidedbyaCerticationAuthority(CA).
Youneed:

•aCAcerticatetoauthenticatetheauthenticationserver.

•aCA-signedclientcerticatetoauthenticatetheAxisproduct.

Tocreateandinstallcerticates,gotoPreferences>AdditionalDeviceConguration>SystemOptions>Security>Certicates.
SeeCerticatesonpage18.

ToallowtheproducttoaccessanetworkprotectedbyIEEE802.1X:

1.GotoPreferences>AdditionalDeviceConguration>SystemOptions>Security>IEEE802.1X.

2.SelectaCACerticateandaClientCerticatefromthelistsofinstalledcerticates.

3.UnderSettings,selecttheEAPOLversionandprovidetheEAPidentityassociatedwiththeclientcerticate.

4.ChecktheboxtoenableIEEE802.1XandclickSave.

Note

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductshouldbesynchronizedwithanNTP
server.SeeDate&Timeonpage19.

Certicates

Certicatesareusedtoauthenticatedevicesonanetwork.Typicalapplicationsincludeencryptedwebbrowsing(HTTPS),network
protectionviaIEEE802.1Xandnoticationmessagesforexampleviaemail.TwotypesofcerticatescanbeusedwiththeAxis
product:

Server/Clientcerticates-ToauthenticatetheAxisproduct.AServer/Clientcerticatecanbeself-signedorissuedbyaCerticate
Authority(CA).Aself-signedcerticateofferslimitedprotectionandcanbeusedbeforeaCA-issuedcerticatehasbeenobtained.

CAcerticates-Toauthenticatepeercerticates,forexamplethecerticateofanauthenticationserverincasetheAxisproductis
connectedtoanIEEE802.1Xprotectednetwork.TheAxisproductisshippedwithseveralpreinstalledCAcerticates.

Note

•Iftheproductisresettofactorydefault,allcerticates,exceptpreinstalledCAcerticates,willbedeleted.

•Iftheproductisresettofactorydefault,allpreinstalledCAcerticatesthathavebeendeletedwillbereinstalled.

Howtocreateaself-signedcerticate

1.GotoPreferences>AdditionalDeviceConguration>SystemOptions>Security>Certicates.

2.ClickCreateself-signedcerticateandprovidetherequestedinformation.

HowtocreateandinstallaCA-signedcerticate

1.Createaself-signedcerticate,seeHowtocreateaself-signedcerticateonpage18.

18

AXISA9188NetworkI/ORelayModule

Systemoptions

2.GotoPreferences>AdditionalDeviceConguration>SystemOptions>Security>Certicates.

3.ClickCreatecerticatesigningrequestandprovidetherequestedinformation.

4.CopythePEM-formattedrequestandsendtotheCAofyourchoice.

5.Whenthesignedcerticateisreturned,clickInstallcerticateanduploadthecerticate.

HowtoinstalladditionalCAcerticates

1.GotoPreferences>AdditionalDeviceConguration>SystemOptions>Security>Certicates.

2.ClickInstallcerticateanduploadthecerticate.

Date&Time

TheAxisproduct’sdateandtimesettingsareconguredunderSystemOptions>Date&Time.

Tochangethedateandtimesettings,selectthepreferredTimemodeunderNewServerTime:

•Synchronizewithcomputertime–Setsdateandtimeaccordingtothecomputer’sclock.Withthisoption,dateand
timearesetonceandwillnotbeupdatedautomatically.

•SynchronizewithNTPServer–ObtainsdateandtimefromanNTPserver.Withthisoption,dateandtimesettingsare
updatedcontinuously.ForinformationonNTPsettings,seeNTPCongurationonpage21.

IfusingahostnamefortheNTPserver,aDNSservermustbecongured.SeeDNSCongurationonpage21.

•Setmanually–Allowsyoutomanuallysetdateandtime.

IfusinganNTPserver,selectyourTimezonefromthedrop-downlist.Ifrequired,checkAutomaticallyadjustfordaylightsaving
timechanges.

Network

BasicTCP/IPSettings

TheAxisproductsupportsIPversion4(IPv4).

TheAxisproductcangetanIPv4addressinthefollowingways:

•DynamicIPaddress–ObtainIPaddressviaDHCPisselectedbydefault.ThismeansthattheAxisproductissettoget
theIPaddressautomaticallyviaDynamicHostCongurationProtocol(DHCP).

DHCPallowsnetworkadministratorstocentrallymanageandautomatetheassignmentofIPaddresses.

•StaticIPaddress–TouseastaticIPaddress,selectUsethefollowingIPaddressandspecifytheIPaddress,subnetmask
anddefaultrouter.ThenclickSave.

DHCPshouldonlybeenabledwhenusingdynamicIPaddressnotication,oriftheDHCPcanupdateaDNSserverthatmakes
itpossibletoaccesstheAxisproductbyname(hostname).

IfDHCPisenabledandtheproductcannotbeaccessed,runAXISIPUtilitytosearchthenetworkforconnectedAxisproducts,or
resettheproducttothefactorydefaultsettingsandthenperformtheinstallationagain.Forinformationabouthowtoresetto
factorydefault,seepage25.

ARP/Ping

Theproduct’sIPaddresscanbeassignedusingARPandPing.Forinstructions,seeAssignanIPaddressusingARP/Pingonpage20.

19

AXISA9188NetworkI/ORelayModule

Systemoptions

TheARP/Pingserviceisenabledbydefaultbutisautomaticallydisabledtwominutesaftertheproductisstarted,orassoonasanIP
addressisassigned.Tore-assignIPaddressusingARP/Ping,theproductmustberestartedtoenableARP/Pingforanadditional
twominutes.

Todisabletheservice,gotoPreferences>AdditionalDeviceConguration>SystemOptions>Network>TCP/IP>Basic
andcleartheoptionEnableARP/PingsettingofIPaddress.

Pingingtheproductisstillpossiblewhentheserviceisdisabled.

AssignanIPaddressusingARP/Ping

Thedevice’sIPaddresscanbeassignedusingARP/Ping.Thecommandmustbeissuedwithin2minutesofconnectingpower.

1.AcquireafreestaticIPaddressonthesamenetworksegmentasthecomputer.

2.Locatetheserialnumber(S/N)onthedevicelabel.

3.Openacommandpromptandenterthefollowingcommands:

Linux/Unixsyntax

arp-s<IPaddress><serialnumber>temp
ping-s408<IPaddress>

Linux/Unixexample

arp-s192.168.0.12500:40:8c:18:10:00temp
ping-s408192.168.0.125

Windowssyntax(thismayrequirethatyourunthecommandpromptasanadministrator)

arp-s<IPaddress><serialnumber>
ping-l408-t<IPaddress>

Windowsexample(thismayrequirethatyourunthecommandpromptasanadministrator)

arp-s192.168.0.12500-40-8c-18-10-00
ping-l408-t192.168.0.125

4.Restartthedevicebydisconnectingandreconnectingthenetworkconnector.

5.ClosethecommandpromptwhenthedevicerespondswithReplyfrom192.168.0.125:...orsimilar.

6.Openabrowserandtypehttp://<IPaddress>intheaddresseld.

Note

•ToopenacommandpromptinWindows,opentheStartmenuandsearchforcmd.

•TousetheARPcommandinWindows8/Windows7/WindowsVista,right-clickthecommandprompticonandselect

Runasadministrator.

•ToopenacommandpromptinMacOSX,opentheTerminalutilityfromApplication>Utilities.

AXISVideoHostingSystem(AVHS)

TheAVHSsettingsareconguredunderPreferences>AdditionalDeviceConguration>SystemOptions>Network>TCP/IP>
Basic.ThepossibilitytoconnecttoanAVHSserviceisenabledbydefault.Todisable,cleartheEnableAVHSbox.

Always-TheAxisproductwillconstantlyattempttoconnecttotheAVHSserviceovertheInternet.Onceregistered,theproductwill

stayconnectedtotheservice.Thisoptioncanbeusedwhentheproductisalreadyinstalledanditisnotconvenientorpossibleto
usetheone-clickinstallation.

20

AXISA9188NetworkI/ORelayModule

Systemoptions

AXISInternetDynamicDNSService

AXISInternetDynamicDNSServiceassignsahostnameforeasyaccesstotheproduct.Formoreinformation,seewww.axiscam.net

ToregistertheAxisproductwithAXISInternetDynamicDNSService,gotoPreferences>AdditionalDeviceConguration>System
Options>Network>TCP/IP>Basic.UnderServices,clicktheAXISInternetDynamicDNSServiceSettingsbutton(requiresaccessto
theInternet).ThedomainnamecurrentlyregisteredatAXISInternetDynamicDNSservicefortheproductcanatanytimeberemoved.

Note

AXISInternetDynamicDNSServicerequiresIPv4.

AdvancedTCP/IPSettings

DNSConguration

DNS(DomainNameService)providesthetranslationofhostnamestoIPaddresses.TheDNSsettingsareconguredunder
Preferences>AdditionalDeviceConguration>SystemOptions>Network>TCP/IP>Advanced.

SelectObtainDNSserveraddressviaDHCPtousetheDNSsettingsprovidedbytheDHCPserver.

Tomakemanualsettings,selectUsethefollowingDNSserveraddressandspecifythefollowing:

Domainname-Enterthedomain(s)tosearchforthehostnameusedbytheAxisproduct.Multipledomainscanbeseparatedby
semicolons.Thehostnameisalwaystherstpartofafullyqualieddomainname,forexample,myserveristhehostnameinthe
fullyqualieddomainnamemyserver.mycompany.comwheremycompany.comisthedomainname.

Primary/SecondaryDNSserver-EntertheIPaddressesoftheprimaryandsecondaryDNSservers.ThesecondaryDNSserveris
optionalandwillbeusediftheprimaryisunavailable.

NTPConguration

NTP(NetworkTimeProtocol)isusedtosynchronizetheclocktimesofdevicesinanetwork.TheNTPsettingsareconguredunder
Preferences>AdditionalDeviceConguration>SystemOptions>Network>TCP/IP>Advanced.

SelectObtainNTPserveraddressviaDHCPtousetheNTPsettingsprovidedbytheDHCPserver.

Tomakemanualsettings,selectUsethefollowingNTPserveraddressandenterthehostnameorIPaddressoftheNTPserver.

HostNameConguration

TheAxisproductcanbeaccessedusingahostnameinsteadofanIPaddress.Thehostnameisusuallythesameastheassigned
DNSname.ThehostnameisconguredunderPreferences>AdditionalDeviceConguration>SystemOptions>Network>
TCP/IP>Advanced.

SelectObtainhostnameviaIPv4DHCPtousehostnameprovidedbytheDHCPserverrunningonIPv4.

SelectUsethehostnametosetthehostnamemanually.

SelectEnabledynamicDNSupdatestodynamicallyupdatelocalDNSserverswhenevertheAxisproduct’sIPaddresschanges.For
moreinformation,seetheonlinehelp.

Link-LocalIPv4Address

Link-LocalAddressisenabledbydefaultandassignstheAxisproductanadditionalIPaddresswhichcanbeusedtoaccess
theproductfromotherhostsonthesamesegmentonthelocalnetwork.TheproductcanhaveaLink-LocalIPandastatic
orDHCP-suppliedIPaddressatthesametime.

ThisfunctioncanbedisabledunderPreferences>AdditionalDeviceConguration>SystemOptions>Network>TCP/IP
>Advanced.

21

AXISA9188NetworkI/ORelayModule

Systemoptions

HTTP

TheHTTPportusedbytheAxisproductcanbechangedunderPreferences>AdditionalDeviceConguration>SystemOptions>
Network>TCP/IP>Advanced.Inadditiontothedefaultsetting,whichis80,anyportintherange1024–65535canbeused.

HTTPS

TheHTTPSportusedbytheAxisproductcanbechangedunderPreferences>AdditionalDeviceConguration>SystemOptions>
Network>TCP/IP>Advanced.Inadditiontothedefaultsetting,whichis443,anyportintherange1024–65535canbeused.

ToenableHTTPS,gotoPreferences>AdditionalDeviceConguration>SystemOptions>Security>HTTPS.Formore
information,seeHTTPSonpage17.

NATtraversal(portmapping)forIPv4

Anetworkrouterallowsdevicesonaprivatenetwork(LAN)toshareasingleconnectiontotheinternet.Thisisdonebyforwarding
networktrafcfromtheprivatenetworktothe“outside”,thatis,theinternet.Securityontheprivatenetwork(LAN)isincreased
sincemostroutersarepre-conguredtostopattemptstoaccesstheprivatenetwork(LAN)fromthepublicnetwork(internet).

UseNATtraversalwhentheAxisproductislocatedonanintranet(LAN)andyouwishtomakeitavailablefromtheother(WAN)side
ofaNATrouter.WithNATtraversalproperlycongured,allHTTPtrafctoanexternalHTTPportintheNATrouterisforwardedto
theproduct.

NATtraversalisconguredunderPreferences>AdditionalDeviceConguration>SystemOptions>Network>TCP/IP
>Advanced.

Note

•ForNATtraversaltowork,thismustbesupportedbytherouter.TheroutermustalsosupportUPnP

•Inthiscontext,routerreferstoanynetworkroutingdevicesuchasaNATrouter,Networkrouter,InternetGateway,

Broadbandrouter,Broadbandsharingdevice,orasoftwaresuchasarewall.

Enable/Disable-Whenenabled,theAxisproductattemptstocongureportmappinginaNATrouteronyournetwork,using
UPnP.NotethatUPnPmustbeenabledintheproduct(seePreferences>AdditionalDeviceConguration>SystemOptions

>Network>UPnP).

UsemanuallyselectedNATrouter-SelectthisoptiontomanuallyselectaNATrouterandentertheIPaddressfortherouterin

theeld.Ifnorouterisspecied,theproductautomaticallysearchesforNATroutersonyournetwork.Ifmorethanonerouteris
found,thedefaultrouterisselected.

AlternativeHTTPport-SelectthisoptiontomanuallydeneanexternalHTTPport.Enteraportintherange1024–65535.Ifthe
porteldisemptyorcontainsthedefaultsetting,whichis0,aportnumberisautomaticallyselectedwhenenablingNATtraversal.

Note

•AnalternativeHTTPportcanbeusedorbeactiveevenifNATtraversalisdisabled.ThisisusefulifyourNATrouterdoesnot

supportUPnPandyouneedtomanuallycongureportforwardingintheNATrouter.

•Ifyouattempttomanuallyenteraportthatisalreadyinuse,anotheravailableportisautomaticallyselected.

•Whentheportisselectedautomaticallyitisdisplayedinthiseld.Tochangethis,enteranewportnumberandclickSave.

FTP

TheFTPserverrunningintheAxisproductenablesuploadofnewrmware,userapplications,etc.TheFTPservercanbedisabled
underPreferences>AdditionalDeviceConguration>SystemOptions>Network>TCP/IP>Advanced.

®

.

22

AXISA9188NetworkI/ORelayModule

Systemoptions

RTSP

SOCKS

SOCKSisanetworkingproxyprotocol.TheAxisproductcanbeconguredtouseaSOCKSservertoreachnetworksontheother
sideofarewallorproxyserver.ThisfunctionalityisusefuliftheAxisproductislocatedonalocalnetworkbehindarewall,and
notications,uploads,alarms,etcneedtobesenttoadestinationoutsidethelocalnetwork(forexampletheInternet).

SOCKSisconguredunderPreferences>AdditionalDeviceConguration>SystemOptions>Network>SOCKS.Formore
information,seetheonlinehelp.

QoS(QualityofService)

QoS(QualityofService)guaranteesacertainlevelofaspeciedresourcetoselectedtrafconanetwork.AQoS-awarenetwork
prioritizesnetworktrafcandprovidesagreaternetworkreliabilitybycontrollingtheamountofbandwidthanapplicationmayuse.

SNMP

TheSimpleNetworkManagementProtocol(SNMP)allowsremotemanagementofnetworkdevices.AnSNMPcommunityisthe
groupofdevicesandmanagementstationrunningSNMP.Communitynamesareusedtoidentifygroups.

ToenableandcongureSNMPintheAxisproduct,gotothePreferences>AdditionalDeviceConguration>SystemOptions
>Network>SNMPpage.

Dependingonthelevelofsecurityrequired,selecttheversiononSNMPtouse.

TrapsareusedbytheAxisproducttosendmessagestoamanagementsystemonimportanteventsandstatuschanges.CheckEnable
trapsandentertheIPaddresswherethetrapmessageshouldbesentandtheTrapcommunitythatshouldreceivethemessage.

Note

IfHTTPSisenabled,SNMPv1andSNMPv2cshouldbedisabled.

TrapsforSNMPv1/v2areusedbytheAxisproducttosendmessagestoamanagementsystemonimportanteventsandstatus
changes.CheckEnabletrapsandentertheIPaddresswherethetrapmessageshouldbesentandtheTrapcommunitythat
shouldreceivethemessage.

Thefollowingtrapsareavailable:

•Coldstart

•Warmstart

•Linkup

•Authenticationfailed

SNMPv3providesencryptionandsecurepasswords.TousetrapswithSNMPv3,anSNMPv3managementapplicationisrequired.

TouseSNMPv3,HTTPSmustbeenabled,seeHTTPSonpage17.ToenableSNMPv3,checktheboxandprovidetheinitialuser
password.

Note

Theinitialpasswordcanonlybesetonce.Ifthepasswordislost,theAxisproductmustberesettofactorydefault,see
Resettofactorydefaultsettingsonpage25.

UPnP

TheAxisproductincludessupportforUPnP
systemsandclientsthatsupportthisprotocol.

UPnPcanbedisabledunderPreferences>AdditionalDeviceConguration>SystemOptions>Network>UPnP.

®

.UPnPisenabledbydefaultandtheproductisautomaticallydetectedbyoperating

23

AXISA9188NetworkI/ORelayModule

Systemoptions

Bonjour

TheAxisproductincludessupportforBonjour.Bonjourisenabledbydefaultandtheproductisautomaticallydetectedbyoperating
systemsandclientsthatsupportthisprotocol.

BonjourcanbedisabledunderPreferences>AdditionalDeviceConguration>SystemOptions>Network>Bonjour.

Maintenance

TheAxisproductprovidesseveralmaintenancefunctions.TheseareavailableunderPreferences>AdditionalDeviceConguration
>SystemOptions>Maintenance.

ClickRestarttoperformacorrectrestartiftheAxisproductisnotbehavingasexpected.Thiswillnotaffectanyofthecurrent
settings.

Note

ArestartclearsallentriesintheServerReport.

ClickRestoretoresetmostsettingstothefactorydefaultvalues.Thefollowingsettingsarenotaffected:

•thebootprotocol(DHCPorstatic)

•thestaticIPaddress

•thedefaultrouter

•thesubnetmask

•thesystemtime

•theIEEE802.1Xsettings

ClickDefaulttoresetallsettings,includingtheIPaddress,tothefactorydefaultvalues.Thisbuttonshouldbeusedwithcaution.The
Axisproductcanalsoberesettofactorydefaultusingthecontrolbutton,seeResettofactorydefaultsettingsonpage25.

Forinformationaboutrmwareupgrade,seeHowtoupgradethermwareonpage26.

Support

SupportOverview

ThePreferences>Additionaldeviceconguration>SystemOptions>Support>SupportOverviewpageprovidesinformationon
troubleshootingandcontactinformation,shouldyourequiretechnicalassistance.

SeealsoTroubleshootingonpage26.

SystemOverview

Logs&Reports

ThePreferences>AdditionalDeviceConguration>SystemOptions>Support>Logs&Reportspagegenerateslogsandreports
usefulforsystemanalysisandtroubleshooting.IfcontactingAxisSupport,pleaseprovideaserverreportwithyourquery .

SystemLog-Providesinformationaboutsystemevents.

AccessLog-Listsallfailedattemptstoaccesstheproduct.Theaccesslogcanalsobeconguredtolistallconnectionstothe

product(seebelow).

ViewServerReport-Providesinformationabouttheproductstatusinapop-upwindow.Theaccesslogisautomaticallyincluded
intheserverreport.

24

AXISA9188NetworkI/ORelayModule

Systemoptions

DownloadServerReport-Createsa.ziplethatcontainsacompleteserverreporttextleinUTF–8format.SelecttheInclude
snapshotfromLiveViewoptiontoincludeasnapshotoftheproduct’sLiveView.The.zipleshouldalwaysbeincludedwhen

contactingsupport.

ParameterList-Showstheproduct'sparametersandtheircurrentsettings.Thismayproveusefulwhentroubleshootingor
whencontactingAxisSupport.

ConnectionList-Listsallclientsthatarecurrentlyaccessingmediastreams.

CrashReport-Generatesanarchivewithdebugginginformation.Thereporttakesseveralminutestogenerate.

Theloglevelsforthesystemandaccesslogsaresetunder.Theaccesslogcanbeconguredtolistallconnectionstotheproduct
(selectCritical,Warnings&Info).

Advanced

Scripting

Scriptingallowsexperienceduserstocustomizeandusetheirownscripts.

NO

TICE

NO NO

TICE TICE

ImproperusemaycauseunexpectedbehaviorandlossofcontactwiththeAxisproduct.

Axisstronglyrecommendsthatyoudonotusethisfunctionunlessyouunderstandtheconsequences.AxisSupportdoesnotprovide
assistanceforproblemswithcustomizedscripts.

ToopentheScriptEditor,gotoPreferences>AdditionalDeviceConguration>SystemOptions>Advanced>Scripting.Ifa
scriptcausesproblems,resettheproducttoitsfactorydefaultsettings,seepage25.

Formoreinformation,seewww.axis.com/developer

FileUpload

Files,forexamplewebpagesandimages,canbeuploadedtotheAxisproductandusedascustomsettings.Touploadale,goto
Preferences>AdditionalDeviceConguration>SystemOptions>Advanced>FileUpload.

Resettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonandreconnectpower.

3.Keepthecontrolbuttonpressedfor25secondsuntilthestatusLEDindicatorturnsamberforthesecondtime.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90

5.Usingtheinstallationandmanagementsoftwaretools,assignanIPaddress,setthepassword,andaccesstheproduct.

Itisalsopossibletoresetparameterstofactorydefaultviathewebinterface.GotoPreferences>AdditionalDeviceConguration
>SystemOptions>MaintenanceandclickDefault.

25

AXISA9188NetworkI/ORelayModule

Troubleshooting

Troubleshooting

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.

Howtocheckthecurrentrmware

Firmwareissoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootingaproblem
shouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticularproblem.

Howtoupgradethermware

Important

•Yourdealerreservestherighttochargeforanyrepairattributabletofaultyupgradebytheuser.

•Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providingthefeaturesareavailableinthe

newrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Note

•WhenyouupgradetheAxisproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Always

readtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.

EmergencyRecoveryProcedure

Ifpowerornetworkconnectionislostduringtheupgrade,theprocessfailsandtheproductmaybecomeunresponsive.Flashing
redStatusindicatorindicatesafailedupgrade.Torecovertheproduct,followthestepsbelow.Theserialnumberisfoundon
theproduct’slabel.

1.InUNIX/Linux,typethefollowingfromthecommandline:

arp-s<IPaddress><serialnumber>temp
ping-l408<IPaddress>

InWindows,typethefollowingfromacommand/DOSprompt(thismayrequirethatyourunthecommandpromptas
anadministrator):

arp-s<IPaddress><serialnumber>
ping-l408-t<IPaddress>

2.Iftheproductdoesnotreplyin30seconds,restartitandwaitforareply .PressCTRL+CtostopPing.

3.Openabrowserandtypeintheproduct’sIPaddress.Inthepagethatopens,usetheBrowsebuttontoselecttheupgrade
letouse.ThenclickLoadtorestarttheupgradeprocess.

4.Aftertheupgradeiscomplete(1–10minutes),theproductautomaticallyrestartsandshowsasteadygreenonthe
Statusindicator.

5.Reinstalltheproduct,referringtotheInstallationGuide.

Iftheemergencyrecoveryproceduredoesnotgettheproductupandrunningagain,contactAxissupportatwww.axis.com/support

Symptoms,possiblecausesandremedialactions

Problemsupgradingthermware

Firmwareupgradefailure

Ifthermwareupgradefails,theproductreloadsthepreviousrmware.Checkthermware
leandtryagain.

26

AXISA9188NetworkI/ORelayModule

Troubleshooting

ProblemssettingtheIPaddress

WhenusingARP/Ping

Theproductislocatedona
differentsubnet

TheIPaddressisbeingused
byanotherdevice

PossibleIPaddressconict
withanotherdeviceonthe
samesubnet

Theproductcannotbeaccessedfromabrowser

Cannotlogin

IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youwillnotbeabletosettheIPaddress.Contactyour
networkadministratortoobtainanIPaddress.

DisconnecttheAxisproductfromthenetwork.RunthePingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable

ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.

WhenHTTPSisenabled,makesurethatthecorrectprotocol(HTTPorHTTPS)isusedwhen
attemptingtologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.

forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.

Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage25.

TheIPaddresshasbeen
changedbyDHCP

Certicateerrorwhenusing
IEEE802.1X

Theproductisaccessiblelocallybutnotexternally

RoutercongurationTocongureyourroutertoallowincomingdatatrafctotheAxisproduct,enabletheNAT-traversal

Firewallprotection

StatusandNetworkindicatorLEDsareashingredrapidly

Hardwarefailure

Productdoesnotstartup

ProductdoesnotstartupIftheproductdoesnotstartupkeepthenetworkcableconnectedandre-insertthepowercable

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatetheproductonthenetwork.Identify
theproductusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,seethedocumentHowto
assignanIPaddressandaccessyourdeviceontheproductpageataxis.com

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductshouldbe
synchronizedwithanNTPserver.SeeDate&Timeonpage19.

featurewhichwillattempttoautomaticallyconguretheroutertoallowaccesstotheAxis
product,seeNATtraversal(portmapping)forIPv4onpage22.TheroutermustsupportUPnP

ChecktheInternetrewallwithyournetworkadministrator.

ContactyourAxisreseller.

tothemidspan.

®

.

27

AXISA9188NetworkI/ORelayModule

Specifications

Specifications

Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.

Connectors

Forinformationabouttheconnectors’positions,seeHardwareoverviewonpage4.

Forconnectiondiagramsandinformationaboutthehardwarepinchartgeneratedthroughthehardwareconguration,see
ConnectionDiagramsonpage31.

Thefollowingsectiondescribestheconnectors’technicalspecications.

NetworkConnector

NO

TICE

NO NO

TICE TICE

Theproductshallbeconnectedusingashieldednetworkcable(STP).Allcablesconnectingtheproducttothenetworkshall
beintendedfortheirspecicuse.Makesurethatthenetworkdevicesareinstalledinaccordancewiththemanufacturer’s
instructions.Forinformationaboutregulatoryrequirements,see.

Function

PowerandEthernet

SupervisedI/OandPowerConnector

7-pincongurableI/Oterminalblockfor:

•Auxiliarypower(DCoutput)

•DigitalInput

•DigitalOutput

•Supervisedinput

Foranexampleconnectiondiagram,seeConnectionDiagramsonpage31.

FunctionPinNotes

0VREF

12VDCoutput

24VDCoutput

Congurable
(InputorOutput)

•0VDC(-)

1

2

3

4–7

Specications

PoweroverEthernetPlus(PoE+)IEEE802.3atType2Class4,44–57VDC

Forpoweringauxiliaryequipment.
Note:Thispincanonlybeusedas
powerout.

Forpoweringauxiliaryequipment.
Note:Thispincanonlybeusedas
powerout.

Digitalinput—Connecttopin1to
activate,orleaveoating(unconnected)
todeactivate.

Digitaloutput–Connecttheload
betweenDCoutorexternalsourceand
theoutputpin.

Specications

0VREF

SeeSpecicationsonpage28

SeeSpecicationsonpage28

0tomax40VDC

0tomax40VDC,opendrain,100mA

Ifusedwithaninductiveload,e.g.a
relay,adiodemustbeconnectedin
parallelwiththeload,forprotections
againsttransients.

28

AXISA9188NetworkI/ORelayModule

Specifications

Important

Therecommendedmaximumcablelengthis30m(98.4ft).

Important

TheoutputcircuitsinthissectionareClass2powerlimited.

Important

ThetotalpowerfromallDCoutputsare12W(PoEType2Class4)or3.6W(PoEType2Class3).

RelayConnector

4-pinrelayterminalblockfor:

•0VREF

•NO

•COM

•NC

FunctionPinNotes

0VREF

NO

COM

NC

WARNING

Maximumconnectedloadontherelayis30VAC/DC,1A

RelayJumper

3-pinrelayjumperforenablingpowertoauxiliaryequipmentviatheRelayconnector .Inserting
thejumperbetween12Vor24VtoCOMcausestheinternalvoltagetobeconnectedtothe
COMterminaloftherelay.

•+12V

•RelayCOM

•+24V

FunctionPinNotes

+12V+12V

RelayCOMCOMOutputpowertoauxiliaryequipmentwhenjumper

+24V+24V

1

2

3

4

Forconnectingauxiliaryequipment.

Forconnectingauxiliaryequipment.

Forconnectingauxiliaryequipment.

UsejumpertoconnectpowerouttoRelayCOM+12VDC

isused

UsejumpertoconnectpowerouttoRelayCOM+24VDC

Specications

0VREF

0tomax30VAC/DC1A
WhenPoEpowered,relayoutput
isonlyrated12VAC/DC(1A)or
24VAC/DC(500mA).

Specications

12/24VDCOutPowerConnector

3–pinterminalblockfor:

•0VREF

•12VDCOUT

•24VDCOUT

29

AXISA9188NetworkI/ORelayModule

Specifications

FunctionPinNotes

0VREF

12VDCOUT

24VDCOUT

Important

Therecommendedmaximumcablelengthis30m(98.4ft).

Important

TheoutputcircuitsinthissectionareNECClass2powerlimited.

RS–485connector(notused)

4-pinRS-485/RS-422halfduplexserialport:

•+12VDC

•0VREF

•A

•B

FunctionPinNotes

+12VDC

0VREF

A

B

1

2

3

1

2

3

4

Forpoweringauxiliaryequipment.

Forpoweringauxiliaryequipment.

Specications

0VDC

SeeSpecicationsonpage28

SeeSpecicationsonpage28

Specications

12VDC
Maxload=350mA

0VDC

Important

Therecommendedmaximumcablelengthis30m(98.4ft).

Important

TheoutputcircuitsinthissectionareClass2powerlimited.

TamperingAlarmInputConnector

2-pinterminalblockfortamperingalarminput.

FunctionPinNotes

0VREF

IN

1

2

Tamperingalarminput.Whenopenedthealarmwill
trigger.

Specications

0VDC

30

AXISA9188NetworkI/ORelayModule

Specifications

DCInPowerConnector

2-pinterminalblockforDCpowerinput.UseaClass1electricalenergysource(ES1)oraSafety
ExtraLowVoltage(SELV)compliantlimitedpowersource(LPS)witheitheraratedoutputpower
limitedto≤100Woraratedoutputcurrentlimitedto≤5Aat≤100W.

FunctionPinNotes

0VREF

DCinput

1

2

ForpoweringcontrollerwhennotusingPowerover
Ethernet.
Note:Thispincanonlybeusedaspowerin.

Buttons

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings,page25.

•ConnectingtoAXISInternetDynamicDNSService.Seewww.axis.com

ConnectionDiagrams

IOconnector

Specications

0VDC

8–28VDC,max26W

*Productspecicground

1

DCground*

2

DCoutput

A

I/Oconguredasinput

B

I/Oconguredasoutput

31

AXISA9188NetworkI/ORelayModule

Specifications

Supervisedinputs

Tousesupervisedinputs,installendoflineresistorsaccordingtoanyoftheoptionsinthediagramsbelow.

iInput

ii

0VDC(-)

iii=iv

Note

Itisrecommendedtousetwistedandshieldedcables.Connectshieldingto0VDC.

Ω

,or2kΩ,or4kΩ,or10k

1k

Ω

32

UserManualVer.M4.2
AXISA9188NetworkI/ORelayModule
©AxisCommunicationsAB,2016-2020

Date:September2020

PartNo.T10070055