Axis 01517-001 User Manual

M32–LVENetworkCameraSeries

M3205–LVENetworkCamera

M3206–LVENetworkCamera

UserManual

M32–LVENetworkCameraSeries

TableofContents

Aboutthismanual..........................................3

Getstarted................................................4

Findthedeviceonthenetwork....................................4

Accessthedevice...............................................4

Webpageoverview..............................................5

Setup.....................................................7

Adjusttheimage................................................7

Adjustthecameraview(PTZ)......................................10

Viewandrecordvideo............................................11

Setuprulesandalerts...........................................12

Learnmore................................................16

Viewarea......................................................16

Capturemodes.................................................16

Privacymasks..................................................16

Overlays.......................................................16

Pan,tilt,andzoom(PTZ)..........................................16

Streamingandstorage...........................................17

Troubleshooting............................................20

Resettofactorydefaultsettings...................................20

Firmwareoptions...............................................20

Checkthecurrentrmware.......................................

Upgradethermware............................................21

Technicalissues,cluesandsolutions................................

Performanceconsiderations.......................................

Needmorehelp?................................................23

Specications..............................................25

Productoverview................................................

LEDindicators..................................................

SDcardslot....................................................

Buttons.......................................................

Connectors....................................................

20

21
23

25
25
25
26
26

2

M32–LVENetworkCameraSeries

Aboutthismanual

Aboutthismanual

Thisusermanualdescribesmultipleproducts.Someoftheinstructionsmaynotberelevantforyourproduct.

3

M32–LVENetworkCameraSeries

Getstarted

Getstarted

Findthedeviceonthenetwork

TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.

FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHowtoassignanIPaddressandaccessyour
deviceonthedevicepageataxis.com.

Browsersupport

Youcanusethedevicewiththefollowingbrowsers:

TM

Chrome

Windows

OSX

Otheroperatingsystems

Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support.

®

®

recommended

recommended

xx

®

Firefox

xx

®

Edge

Accessthedevice

1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.

IfyouhaveaMaccomputer(OSX),gotoSafari,clickBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.

IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.

2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.See
Setasecurepasswordfortherootaccountonpage4.

3.Theliveviewpageopensinyourbrowser.

Verifythatnoonehastamperedwiththermware

TomakesurethatthedevicehasitsoriginalAxisrmware,ortotakefullcontrolofthedeviceafterasecurityattack:

1.Resettofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage20.

®

Safari

x

Afterthereset,securebootguaranteesthestateofthedevice.

2.Congureandinstallthedevice.

Setasecurepasswordfortherootaccount

Important

Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.

1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage5.

2.Retypethepasswordtoconrmthespelling.

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

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M32–LVENetworkCameraSeries

Getstarted

Securepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.

Toprotectyourdatawestronglyrecommendthatyou:

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator .

•Don’texposethepassword.

•Changethepasswordatarecurringinterval,atleastonceayear.

Webpageoverview

1

Liveviewcontrolbar

2

Liveview

3

Productname

4

Userinformation,colorthemes,andhelp

5

Videocontrolbar

6

Settingstoggle

5

M32–LVENetworkCameraSeries

Getstarted

7

Settingstabs

6

M32–LVENetworkCameraSeries

Setup

Setup

Adjusttheimage

Tondoutmoreaboutwhatyoucandowiththeimage,seeLearnmoreonpage16.

Levelthecamera

Toadjusttheviewinrelationtoareferenceareaorobject,usethelevelingguideincombinationwithamechanicaladjustment
ofthecamera.

1.GotoSettings>System>Orientationandclick

2.Adjustthecameramechanicallyuntilthepositionofthereferenceareaorobject,isalignedwiththelevelingguide.

.

Selectexposuremode

Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor
specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:

•Formostusecases,selectAutomaticexposure.

•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.

Selectthesamefrequencyasthepowerlinefrequency.

•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlicker-reduced.

Selectthesamefrequencyasthepowerlinefrequency.

•Tolockthecurrentexposuresettings,selectHoldcurrent.

BenetfromIRlightinlow-lightconditionsusingnightmode

Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Astheavailablelightdiminishes,youcansetthecamerato
automaticallyshifttonightmode,inwhichthecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-white
images.Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.

1.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.

2.Todetermineatwhatlightlevelyouwantthecameratoshifttonightmode,movetheThresholdslidertowardBright
orDark.

3.EnableAllowIRilluminationandSynchronizeIRilluminationtousethecamera’sIRlightwhennightmodeisactivated.

Note

Ifyousettheshifttooccurwhenit’sbrighter,theimageremainssharperastherewillbelesslow-lightnoise.Ifyouset
theshifttooccurwhenit’sdarker,theimagecolorsaremaintainedforlonger,buttherewillbemoreimageblurdue
tolow-lightnoise.

Reducenoiseinlow-lightconditions

Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

•Settheexposuremodetoautomatic.

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M32–LVENetworkCameraSeries

Setup

Note

Ahighmaxshuttervaluecanresultinmotionblur.

•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.

•Reducesharpnessintheimage.

•Setthemaxgaintoalowervalue.

Reducemotionblurinlow-lightconditions

Toreducemotionblurinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

Note

Imagenoisewillincreaseifyouincreasethegain.

•Increaseshutterspeedandgain.GotoSettings>Image>ExposureandsetMaxshuttertoashortertime,andMaxgain
toahighervalue.

Ifyouarestillexperiencingmotionblur,youcantryoneofthefollowing:

•Increasethelightlevelinthescene.

•Mountthecamerasothatobjectsmovetowarditorawayfromitratherthansideways.

Handlesceneswithstrongbacklight

Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.

1.GotoSettings>Image>Widedynamicrange.

2.Ifrequired,turnonWDR.

3.UsetheLocalcontrastslidertoadjusttheamountofWDR.

ImagewithoutWDR.

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M32–LVENetworkCameraSeries

Setup

ImagewithWDR.

Note

WDRmaycauseartifactsintheimage.

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr.

Monitorlongandnarrowareas

Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowarea,forexampleastaircase,hallway,road,ortunnel.

1.Dependingonyourdevice,turnthecameraorthe3-axislensinthecamera90°or270°.

2.Ifthedevicedoesn’trotatetheviewautomatically ,logintothewebpageandgotoSettings>System>Orientation.

3.Click

4.Rotatetheview90°or270°.

Findoutmoreataxis.com/axis-corridor-format.

.

Improvelicenseplaterecognition

Tobetterrecognizethelicenseplateofacarpassingbythecamera,youcanapplyandadjustanumberofthings.

Oneoptionistousethepixelcounterinyourcameratosettheoptimalpixelresolution:

1.GotoSettings>System>Orientationandclick

2.Adjustthesizeandplacementoftherectangleinthecamera’sliveviewaroundtheareaofinterest,forexample
wherethelicenseplatesofpassingcarsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedby
thesidesoftherectangle.

.

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M32–LVENetworkCameraSeries

Setup

Note

Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.

Inaddition,youcantrytoadjustthefollowingtooptimizelicenseplaterecognition:

•Shutterspeed

•Gain

•Zoom

Hidepartsoftheimagewithprivacymasks

Createaprivacymasktohideapartoftheimage:

1.GotoSettings>Privacymask.

2.ClickNew.

Showatextoverlayinthevideostreamwhenthedevicedetectsmotion

Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsmotion:

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addtheoverlaytext:

4.GotoSettings>Overlay.

5.Enter#Dinthetexteld.

6.Choosetextsizeandappearance.

Createarule:

7.GotoSystem>Events>Rulesandaddarule.

8.Typeanamefortherule.

9.Inthelistofconditions,selectAXISVideoMotionDetection.

10.Inthelistofactions,selectUseoverlaytext.

11.Selectaviewarea.

12.Type“Motiondetected”.

13.Settheduration.

14.ClickSave.

Adjustthecameraview(PTZ)

Tolearnmoreaboutdifferentpan,tilt,andzoomsettings,seePan,tilt,andzoom(PTZ)onpage16.

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M32–LVENetworkCameraSeries

Setup

Createaguardtourwithpresetpositions

Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.

1.GotoSettings>PTZ>Guardtours.

2.Click+.

3.SelectPresetposition.

4.Toedittheguardtour’sproperties,click

5.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.

6.Ifyouwanttheguardtourtogotothepresetpositionsinarandomorder,turnonShufe.

7.ClickDone.

8.ClickAddtoaddthepresetpositionsthatyouwantinyourguardtour.

9.ClickDonetoexittheguardtoursettings.

10.Toscheduletheguardtour,gotoSystem>Events.

.

Viewandrecordvideo

Tolearnmoreaboutsettingsforviewingandrecordingvideo,seeStreamingandstorageonpage17.

Reducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.

1.GotoliveviewandselectH.264.

2.GotoSettings>Stream.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

Note

ThezipstreamsettingsareusedforbothH.264andH.265.

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

Note

WebbrowsersdonotsupportH.265decoding.UseavideomanagementsystemorapplicationsupportingH.265decoding.

Viewalivevideostreamonamonitor

YourcameracantransmitalivevideostreamtoanHDMImonitorevenwithoutanetworkconnection.Themonitorcanbeusedfor
surveillancepurposesorforpublicviewing,e.g.inastore.

1.ConnectanexternalmonitorusingtheHDMIconnector.

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M32–LVENetworkCameraSeries

Setup

2.ChangetheHDMIsettingsunderSettings>System>HDMI.

Important

InordertoviewthevideostreamviatheHDMIconnector,besuretoselectacapturemodethatsupportsHDMI.

Setupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:

1.GotoSettings>System>Storage.

2.ClickSetupunderNetworkstorage.

3.EntertheIPaddressofthehostserver.

4.Enterthenameofthesharedlocationonthehostserver.

5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.

6.ClickConnect.

Recordandwatchvideo

Torecordvideoyoumustrstsetupnetworkstorage,seeSetupnetworkstorageonpage12,orhaveanSDcardinstalled.

Recordvideo

1.Gotothecamera’sliveview.

2.Tostartarecording,clickRecord.Clickagaintostoptherecording.

Watchvideo

1.ClickStorage>Gotorecordings.

2.Selectyourrecordinginthelistanditwillplayautomatically.

Setuprulesandalerts

Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhenitrecords.

Triggeranaction

1.GotoSettings>System>Eventstosetuparule.Theruledeneswhenthecamerawillperformcertainactions.Rules
canbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.

2.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.

3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.

Note

Ifyoumakechangestoanactiverule,thentheruleneedstoberestartedforthechangestotakeeffect.

Note

Ifyouchangethedenitionofastreamprolethatisusedinarule,thenyouneedtorestartalltherulesthatusethat
streamprole.

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M32–LVENetworkCameraSeries

Setup

Recordvideowhenthecameradetectsmotion

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Createarule:

1.GotoSettings>System>Eventsandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,underApplication,selectAXISVideoMotionDetection(VMD).

4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.

5.Selectanexistingstreamproleorcreateanewone.

6.Settheprebuffertimeto5seconds.

7.Setthepostbuffertimeto60seconds.

8.Inthelistofstorageoptions,selectSDcard.

9.ClickSave.

Directthecameratoapresetpositionwhenthecameradetectsmotion

Thisexampleexplainshowtosetupthecameratogotoapresetpositionwhenitdetectsmotionintheimage.

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addapresetposition:

GotoSettings>PTZandsetwhereyouwantthecameratobedirectedbycreatingapresetposition.

Createarule:

1.GotoSettings>System>Events>Rulesandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,selectavideomotiondetectionconditionunderApplication.

4.Fromthelistofactions,selectGotopresetposition.

5.Selectthepresetpositionyouwantthecameratogoto.

6.ClickSave.

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M32–LVENetworkCameraSeries

Setup

Providevisualindicationofanongoingevent

YouhavetheoptiontoconnecttheAXISI/OIndicationLEDtoyournetworkcamera.ThisLEDcanbeconguredtoturnonwhenever
certaineventsoccurinthecamera.Forexample,toletpeopleknowthatvideorecordingisinprogress.

Requiredhardware

•AXISI/OIndicationLED

•AnAxisnetworkvideocamera

Note

AXISI/OIndicationLEDshouldbeconnectedtoanoutputport.

Note

ForinstructionsonhowtoconnecttheAXISI/OIndicationLED,seetheinstallationguideprovidedwiththeproduct.

ThefollowingexampleshowshowtocongurearulethatturnsontheAXISI/OIndicationLEDtoindicatethatcameraisrecording.

1.GotoSettings>System>I/OPorts.

2.MakesurethattheportyouconnectedtheAXISI/OIndicationLEDtoissettoOutput.SetthenormalstatetoOpen
circuit(NO).

3.GotoSettings>System>Events.

4.Createanewrule.

5.SelecttheConditionthatmustbemettotriggerthecameratostartrecording.Itcan,forexample,beatimescheduleor
motiondetection.

6.Inthelistofactions,selectRecordvideo.Selectastreamproleorcreateanew.AlsosetthePrebufferandPostbuffer
asrequired.

7.Savetherule.

8.CreateasecondruleandselectthesameConditionasintherstrule.

9.Inthelistofactions,selectToggleI/Owhiletheruleisactive,andthenselecttheporttheAXISI/OIndicationLEDis
connectedto.SetthestatetoActive.

11.Savetherule.

OtherscenarioswhereAXISI/OIndicationLEDcanbeusedareforexample:

•ConguretheLEDtoturnonwhenthecamerastarts,toindicatethepresenceofthecamera.SelectSystemreadyas
acondition.

•ConguretheLEDtoturnonwhenlivestreamisactivetoindicatethatapersonoraprogramisaccessingastreamfrom
thecamera.SelectLivestreamaccessedasacondition.

Setupintrusionalarm

Important

TosetupanintrusionalarmyouneedtheAXISDomeIntrusionSwitchC.

Withadomeintrusionswitchmountedinsidethecamera,youcanreceiveanoticationifsomeoneremovesthecameradome.

Beforeyoustart

•Connecttheintrusionalarmswitchtopin1(ground)andpin3(digitalinput)ofthecamera’sI/Oconnector.

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M32–LVENetworkCameraSeries

Setup

Conguretheinputport

1.GotoSettings>System>I/Oports.

2.ForPort1:

2.1SelectClosedcircuit(NC)inthedrop-downmenu

Createarule

1.GotoSettings>System>Eventsandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,underI/O,selectDigitalinput.

4.Inthelistofports,selectInput1.

5.Inthelistofactions,underNotications,selectSendnoticationtoemail.

6.SelectarecipientfromthelistorgotoRecipientstocreateanewrecipient.

7.Typeasubjectandamessagefortheemail.

8.ClickSave.

.

Sendanemailautomaticallyifsomeonespraypaintsthelens

1.GotoSystem>Detectors.

2.TurnonTriggerondarkimages.Thiswilltriggeranalarmifthelensissprayed,covered,orrenderedseverelyoutoffocus.

3.SetadurationforTriggerafter.Thevalueindicatesthetimethatmustpassbeforeanemailissent.

Createarule:

1.GotoEvents>Rulesandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,selectTampering.

4.Inthelistofactions,selectSendnoticationtoemailandthenselectarecipientfromthelist.GotoRecipients
tocreateanewrecipient.

5.Typeasubjectandamessagefortheemail.

6.ClickSave.

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M32–LVENetworkCameraSeries

Learnmore

Learnmore

Viewarea

Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth
andstorageneeds.IfyouenablePTZforaviewarea,youcanpan,tiltandzoomwithinit.Byusingviewareasyoucanremoveparts
ofthefullview,forexample,thesky.

Whenyousetupaviewarea,werecommendyoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea
size.Ifyousetthevideostreamresolutionlargerthantheviewareasizeitimpliesdigitallyscaledupvideoaftersensorcapture,
whichrequiresmorebandwidthwithoutaddingimageinformation.

Capturemodes

Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For
specicationsaboutavailablecapturemodes,seetheproduct’sdatasheetataxis.com.

Privacymasks

Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy
masksappearasblocksofsolidcolor.

You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.

YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.

Important

Ifyouusemultipleprivacymasksitmayaffecttheproduct’sperformance.

Note

IfyouviewthevideostreamoverHDMIandrestarttheproduct,theprivacymaskswilldisappear.Toshowtheprivacy
masksagain,restartthevideostream.

Overlays

Note

ImageandtextoverlaywillnotbedisplayedonvideostreamoverHDMI.

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.Youcanaddeithertextoranimage.

Pan,tilt,andzoom(PTZ)

Guardtours

Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.Oncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsers)viewingthe
images.

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M32–LVENetworkCameraSeries

Learnmore

Streamingandstorage

Videocompressionformats

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:

MotionJPEG

MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

H.265orMPEG-HPart2/HEVC

Note

H.265islicensedtechnology.TheAxisproductincludesoneH.265viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

HowdoImage,Stream,andStreamprolesettingsrelatetoeachother?

TheImagetabcontainscamerasettingsthataffectallvideostreamsfromtheproduct.Ifyouchangesomethinginthistab,it
immediatelyaffectsallvideostreamsandrecordings.

TheStreamtabcontainssettingsforvideostreams.Yougetthesesettingsifyourequestavideostreamfromtheproductanddon’t
specifyforexampleresolution,orframerate.WhenyouchangethesettingsintheStreamtab,itdoesn’taffectongoingstreams,but
itwilltakeeffectwhenyoustartanewstream.

TheStreamprolessettingsoverridethesettingsfromtheStreamtab.Ifyourequestastreamwithaspecicstreamprole,the
streamcontainsthesettingsofthatprole.Ifyourequestastreamwithoutspecifyingastreamprole,orrequestastreamprole
thatdoesn'texistintheproduct,thestreamcontainsthesettingsfromtheStreamtab.

Bitratecontrol

Bysettingthebitratecontrolyoucanmanagethebandwidthconsumptionforyourvideostream.

Variablebitrate(VBR)

Withvariablebitratethebandwidthvariesbasedonthelevelofactivityinthescene.Themoreactivityinthescene,themore
bandwidthisrequired.Thisoptionguaranteesthatimagequalityisconstantbutrequiresstoragemargins.

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M32–LVENetworkCameraSeries

X

Y

X

Y

A

X

Y

A

B

Learnmore

XBitrate
YTime

Maximumbitrate(MBR)

Themaximumbitrateoptionallowsyoutosetatargetbitratevaluetobeabletohandlesystembitratelimitations.Tokeepthe
instantaneousbitratebelowthespeciedtargetbitrate,theremaybeadecreaseinimagequalityortheframeratemaydecrease.
Youhavetheoptiontoprioritizeeitherimagequalityorframerate.Itisrecommendedtocongurethetargetbitratehigherthanthe
expectedbitratetohavemarginsforadditionalcomplexitythatneedstobecaptured.

XBitrate
YTime
ATargetbitrate

Averagebitrate(ABR)

Withaveragebitrate,thebitrateisautomaticallyadjustedoveralongertimescaletomeetthespeciedtargetandprovidethebest
qualityonthevideostreambasedonavailablestorage.Bitrateishigherinsceneswithactivities,comparedtostaticscenes.The
probabilityofgettingbetterimagequalitywhendesiredishigherwhenusingtheaveragebitrateoption.Theaveragebitrateoption
allowsyoutodenethetotalstoragerequiredtostorethevideostreamforaspeciedamountoftime(retentiontime)whenimage
qualityisadjustedtomeetthespeciedtargetbitrate.Specifytheaveragebitratesettingsinoneofthefollowingways:

•Setthetargetbitrateandtheretentiontimetocalculatetheestimatedstorageneed.

•Usethetargetbitratecalculatortocalculatetheaveragebitrate,basedonavailablestorageanddesiredretentiontime.

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M32–LVENetworkCameraSeries

X

Y

A

B

Learnmore

Youhavealsotheoptiontoturnonmaximumbitratetospecifyabitratelimit.

XBitrate
YTime
ATargetbitrate
BActualaveragebitrate

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M32–LVENetworkCameraSeries

Troubleshooting

Troubleshooting

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.

Resettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage25.

3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.

5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support.

Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.

Firmwareoptions

Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.Beingonthe
activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith
periodicreleasesfocusedmainlyonbugxesandsecurityupdates.

Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem
offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthelatest
activetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesoraffecting
anyexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrategy,gotoaxis.com/support/rmware.

Checkthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickonthehelpmenu.

3.ClickAbout.

20

M32–LVENetworkCameraSeries

Troubleshooting

Upgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Important

Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.

Note

Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.

1.Downloadthermwareletoyourcomputer ,availablefreeofchargeataxis.com/support/rmware.

2.Logintotheproductasanadministrator.

3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.

AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager.

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason

Problemsafterrmware
upgrade

ProblemssettingtheIPaddress

Thedeviceislocatedona
differentsubnet

TheIPaddressisbeingused
byanotherdevice

PossibleIPaddressconict
withanotherdeviceonthe
samesubnet

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.

Ifyouexperienceproblemsafterarmwareupgrade,rollbacktothepreviouslyinstalledversion
fromtheMaintenancepage.

IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.

DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.

ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.

21

M32–LVENetworkCameraSeries

Troubleshooting

Thedevicecannotbeaccessedfromabrowser

Cannotlogin

TheIPaddresshasbeen
changedbyDHCP

Certicateerrorwhenusing
IEEE802.1X

Thedeviceisaccessiblelocallybutnotexternally

Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows

•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.

•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.

Forinstructionsanddownload,gotoaxis.com/products/axis-companion.

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage20.

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemustbe
synchronizedwithanNTPserver.GotoSettings>System>Dateandtime.

®

:

Problemswithstreaming

MulticastH.264only
accessiblebylocalclients

NomulticastH.264
displayedintheclient

PoorrenderingofH.264
images

Colorsaturationisdifferent
inH.264andMotionJPEG

Lowerframeratethan
expected

Can'tselectH.265encoding
inliveview

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
deviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.

•SeePerformanceconsiderationsonpage23.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

•Logintothedevice’swebpageandsetacapturemodethatprioritizesframerate.
Changingthecapturemodetoprioritizeframeratemightlowerthemaximum
resolutiondependingonthedeviceusedandcapturemodesavailable.

•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)
oftheAxisdevice.

WebbrowsersdonotsupportH.265decoding.Useavideomanagementsystemorapplication
supportingH.265decoding.

22

M32–LVENetworkCameraSeries

Troubleshooting

Problemsretrievingadditionalvideostreams

‘VideoError’displayedin
AXISCompanion,or

‘Stream:Error.Something
wentwrong.Maybethere
aretoomanyviewers.’in
Chrome/Firefox,or

‘503serviceunavailable’
errorinQuickTime,or

‘Cameranot
available’displayedin
AXISCameraStation,or

‘Errorreadingvideostream’
messageinbrowserwhen
usingtheJavaapplet

Performanceconsiderations

Thiscameraisdesignedtodeliveruptofourdifferentstreams.Ifafthuniquestreamisrequested,
thecamerawillnotbeabletoprovideit,andanerrormessageisdisplayed.Theerrormessage
dependsonthewaythestreamisrequested.Thestreamsareusedonarstcome,rstserved
basis.Examplesofinstancesusingastreamare:

Thecameracandelivermorethanfoursimultaneousstreamsprovidedthecongurationofany
additionalstreamisidenticaltoanyoftherstfourstreams.Identicalcongurationimpliesexactly
thesameresolution,framerate,compression,videoformat,rotationetc.Formoreinformationsee
thewhitepaper“Maxnumberofuniquevideostreamcongurations”,availableataxis.com.

•Liveviewinginawebbrowserorotherapplication

•Whilerecording-continuousormotiontriggeredrecording

•Aneventusingimagesonthecamera,forexampleaneventsendingane-mailwithan
imageeveryhour

•Aninstalledandrunningapplication,suchasAXISVideoMotionDetection,willalways
consumeavideostream,whetheritisusedornot.Astoppedapplicationdoesnot
consumeavideostream.

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.

•RotatingtheimageintheGUIwillincreasetheproduct'sCPUload.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.

Needmorehelp?

Usefullinks

•HowtoassignanIPaddressandaccessyourdevice

23

M32–LVENetworkCameraSeries

Troubleshooting

Contactsupport

Contactsupportataxis.com/support.

24

M32–LVENetworkCameraSeries

Specifications

Specifications

Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.

Productoverview

1

StatusLEDindicator

2

IRillumination

3

Controlbutton

4

I/O

5

HDMIconnector

6

microSDcardslot

7

Networkconnector(PoE)

LEDindicators

StatusLED

Unlit

GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.

Amber

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

Indication

Connectionandnormaloperation.

Steadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

SDcardslot

NO

TICE

NO NO

TICE TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard

fromtheproduct’swebpagebeforeremoval.

25

M32–LVENetworkCameraSeries

Specifications

ThisproductsupportsmicroSD/microSDHC/microSDXCcards.

ForSDcardrecommendations,seeaxis.com.

trademarksorregisteredtrademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.

microSD,microSDHC,andmicroSDXCLogosaretrademarksofSD-3CLLC.microSD,microSDHC,microSDXCare

Buttons

Controlbutton

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage20.

•ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe
statusLEDashesgreen.

Intrusionalarmswitch

Usetheintrusionalarmswitchtogetanoticationwhensomeoneopensthecamerahousing.Setupanactionrule,forexample
recordingornotication,toperformanactionwhentheswitchisactivated.SeeSetupintrusionalarmonpage14.

Connectors

HDMIconnector

UsetheHDMI

Networkconnector

TM

connectortoconnectadisplayorpublicviewmonitor.

RJ45EthernetconnectorwithPoweroverEthernet(PoE).

I/Oconnector

UsetheI/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm
notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:

Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window
contacts,andglassbreakdetectors.

Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®
ApplicationProgrammingInterfaceorfromtheproduct’swebpage.

4-pinterminalblock

FunctionPinNotes

DCground

DCoutput

1

2

Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.

Specications

0VDC

12VDC
Maxload=25mA

26

M32–LVENetworkCameraSeries

Specifications

DigitalInput

DigitalOutput

Example

3

4

1

DCground

2

DCoutput12V,max25mA

3

Digitalinput

4

Digitaloutput

Connecttopin1toactivate,orleaveoating(unconnected)
todeactivate.

Internallyconnectedtopin1(DCground)whenactive,
andoating(unconnected)wheninactive.Ifusedwithan
inductiveload,e.g.,arelay,connectadiodeinparallelwith
theload,toprotectagainstvoltagetransients.

0tomax30VDC

0tomax30VDC,opendrain,
100mA

27

UserManualVer.M1.8
M32–LVENetworkCameraSeriesDate:October2019
©AxisCommunicationsAB,2019

PartNo.T10141921