Axis 01177-001 User Manual

AXISM30NetworkCameraSeries

AXISM3057–PLVE

AXISM3058–PLVE

UserManual

AXISM30NetworkCameraSeries

TableofContents

Aboutthismanual..........................................3

Productoverview...........................................4

Howtoaccesstheproduct....................................5

Howtoaccesstheproductfromabrowser...........................5

Aboutsecurepasswords..........................................5

Setup.....................................................7

Productwebpageoverview........................................7

Imagequality...................................................9

Privacymasks..................................................12

Overlays.......................................................12

PTZ(PanTiltZoom)..............................................13

Streamingandstorage...........................................14

Events........................................................15

Applications....................................................17

Troubleshooting............................................19

Howtoresettofactorydefaultsettings.............................19

Howtocheckthecurrentrmware.................................19

Howtoupgradethermware.....................................19

Technicalissues,cluesandsolutions................................20

Performanceconsiderations.......................................

Specications..............................................23

LEDindicators..................................................

SDcardslot....................................................

Buttons.......................................................

Connectors....................................................

21

23
23
23
23

2

AXISM30NetworkCameraSeries

Aboutthismanual

Aboutthismanual

Thisusermanualdescribesmultipleproducts.Someoftheinstructionsmaynotberelevantforyourproduct.

3

AXISM30NetworkCameraSeries

Productoverview

Productoverview

1

Mountingbracket

2

Cameraunit

3

Cover

4

IRillumination

5

Lid

6

Networkconnector(PoE)

7

Partnumber(P/N)&Serialnumber(S/N)

8

StatusLEDindicator

9

I/Oconnector

10

Controlbutton

11

HDMIconnector

12

SDcardslot

4

AXISM30NetworkCameraSeries

Howtoaccesstheproduct

Howtoaccesstheproduct

AXISIPUtilityandAXISDeviceManagerarerecommendedmethodsforndingAxisproductsonthenetworkandassigningthemIP
addressesinWindows®.Bothapplicationsarefreeandcanbedownloadedfromaxis.com/support

Theproductcanbeusedwiththefollowingbrowsers:

•Windows

•OSX®:Chrome

•Otheroperatingsystems:Chrome

Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support

®

:Chrome

Howtoaccesstheproductfromabrowser

1.Startawebbrowser.

2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.

TM

(recommended),Firefox

TM

(recommended)orSafari

®

®

,Edge

,orOpera

®

TM

orFirefox

®

.

®

ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe
drop-downlist.ToaddBonjourasabrowserbookmark,gotoSafari>Preferences.

IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout
howtodiscoverandassignanIPaddress,seethedocumentHowtoassignanIPaddressandaccessyourdeviceonthe
productpageataxis.com.

3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe
congured.

4.Theproduct’sliveviewpageopensinyourbrowser.

Aboutsecurepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforthedataandservices.Axisdevicesdonotimposeapasswordpolicyastheymaybe
usedinvarioustypesofinstallations.Toprotectyourdatawerecommendthatyou:

•Changethedefaultpasswordthatcomeswiththedevices.

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator .

•Don’texposethepassword.

•Changepasswordatarecurringinterval,atleastonceayear.

Setasecurepasswordfortherootaccount

Important

Thedefaultadministratorusernamerootcannotbedeleted.Ifthepasswordforrootislost,thedevicemustberesetto
thefactorydefaultsettings.

1.Makesuretofollowtheinstructionsaboutsecurepasswords.SeeAboutsecurepasswordsonpage5.

2.Typeapasswordandthenretypeittoconrmthespelling.

5

AXISM30NetworkCameraSeries

Howtoaccesstheproduct

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

6

AXISM30NetworkCameraSeries

Setup

Setup

Productwebpageoverview

1

Liveviewcontrolbar

2

Liveview

3

Productname

4

Controls

5

Videocontrolbar

6

Settingstoggle

7

AXISM30NetworkCameraSeries

Setup

7

Settingstabs

Abouttheproduct'sbuilt-inhelp

Youcanaccessthebuilt-inhelpfromtheproduct’swebpage.Thehelpprovidesmoredetailedinformationontheproduct’s
featuresandtheirsettings.

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AXISM30NetworkCameraSeries

Setup

Imagequality

Aboutcapturemodes

Acapturemodeisoneofthepossibleviewsforthisproductandcanbeaccessedfromthedrop-downlistintheproduct’slive
streamview.

Inthetablebelow,youcanseethehighestandlowestavailableresolutionfordifferentviewsineachcapturemode.

Note

Oneofthecapturemodesfortheseproductsonlyallowoverview.

View

Overview

Panorama

DoublePanorama

QuadView

ViewAreas1-4

PanoramaCorner
Left/Right

DoublePanorama
Corner

Corridor

Symbol

AspectratioResolutionsM3057-PLVEResolutionsM3058-PLVE

1:1

8:3
32:9

4:3
16:9

4:3
16:9

4:3
16:9

8:3
2:1

4:3
1:1

4:3
16:9

2048x2048to160x1602992x2992to160x160

2560x960to192x72
2560x720to1280x360

2560x1920to320x240
2560x1440to256x144

2560x1920to320x240
2560x1440to256x144

1920x1440to320x240
2048x1152to256x144

2304x864to192x72
2368x1184

1920x1440to320x240
2048x2048to480x480

2560x1920to320x240
2560x1440to256x144

3584x1344to192x72
3584x1008to1280x360

3584x2668to320x240
3584x2016to256x144

3584x2668to320x240
3584x2016to256x144

2048x1536to320x240
2048x1152to256x144

3200x1200to192x72
3200x1600

2560x1920to320x240
2880x2880to480x480

2560x1920to320x240
2560x1440to256x144

Howtoselectcapturemode

Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For
specicationsaboutavailablecapturemodes,seetheproduct’sdatasheet.Tondthelatestversionofthedatasheet,gotoaxis.com

Howtoselectexposuremode

Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor
specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:

•Formostusecases,selectAutomaticexposure.

•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.

Selectthesamefrequencyasthepowerlinefrequency.

•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlicker-reduced.

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AXISM30NetworkCameraSeries

Setup

Selectthesamefrequencyasthepowerlinefrequency.

•Tolockthecurrentexposuresettings,selectHoldcurrent.

HowtooptimizeIRillumination

Inmostcases,theexposureoftheimageisautomaticallyadjustedtoobtainoptimalimagequality.Sometimesifthecamerais
placedclosetoawalloracorner,itmightresultinsaturatingpartsoftheimage.Whenthishappens,theLED’sclosesttothewallor
cornerareautomaticallydimmedtoavoidsaturatingtheimage.

Dependingontheinstallationenvironmentandtheconditionsaroundthecamera,e.g.externallightsourcesinthescene,itis
sometimespossibletoachievebetterIR-illuminationbymanuallysettingtheintensityoftheLED’s.

1.GotoSettings>Image>Dayandnight,andturnonAllowIRillumination.

2.TurnonLiveviewcontrol.

3.Intheliveview,clickonIRilluminationandturnonIRlightandManualintensity.

4.AdjustLEDintensity.

HowtobenetfromIRlightinlow-lightconditionsusingnightmode

Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Aslightdiminishes,youcansetthecameratoautomatically
shifttonightmode.Innightmodethecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-whiteimages.
Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.

1.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.

Howtoreducenoiseinlow-lightconditions

Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

•Makesurethattheexposuremodeisautomatic.

Note

Increasingthemaxshuttervaluecanresultinmotionblur.

•Theshutterspeedshouldbeasslowaspossible,whichmeansyoushouldsetmaxshuttertothehighestpossiblevalue.

•Reducesharpnessintheimage.

Howtoreducemotionblurinlow-lightconditions

Toreducemotionblurinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

Note

Imagenoisewillincreaseifyouincreasethegain.

•Increaseshutterspeedandgain.GotoSettings>Image>ExposureandsetMaxshuttertoalowervalue,andMaxgain
toahighervalue.

Ifyouarestillexperiencingmotionblur,youcantryoneofthefollowing:

•Increasethelightlevelinthescene.

•Mountthecamerasothatobjectsmovetowarditorawayfromitratherthansideways.

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AXISM30NetworkCameraSeries

Setup

Howtomaximizedetailsinanimage

Important

Ifyoumaximizedetailsinanimage,bitrateincreasesandmightleadtoreducedframerate.

•Setcompressionaslowaspossible.

•SelectMJPEGstreaming.

•TurnofftheZipstreamfunctionality.

Howtohandlesceneswithstrongbacklight

Tomakebothdarkandbrightareasoftheimagevisible,turnonWDR.

1.GotoSettings>Image.

2.TurnonWDRunderWidedynamicrange.

ImagewithoutWDR.

ImagewithWDR.

Note

IfyouuseWDR,youmayexperiencesomeWDRartifactsintheimage.

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr

Aboutviewarea

Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth
andstorageneeds.PTZisenabledforallviewareas.Byusingviewareasyoucancreatepresetpositionsandalsoremovepartsof
thefullview,forexample,thesky.

11

AXISM30NetworkCameraSeries

Setup

Privacymasks

Howtohidepartsoftheimagewithprivacymasks

Whatisaprivacymask?

Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy
masksappearasblocksofsolidcolor.

Aprivacymaskisauser-denedareathatcoversapartofthemonitoredarea.Inthevideostream,privacymasksappeareitheras
blocksofsolidcolororwithamosaicpattern.

You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.

YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.

Important

Usingmultipleprivacymasksmayaffecttheproduct’sperformance.

Note

Privacymasksmayappearwarpedinsomeviewmodes.

Note

IfyouviewthevideostreamoverHDMIandrestarttheproduct,theprivacymaskswilldisappear.Toshowtheprivacy
masksagain,restartthevideostream.

Howtocreateaprivacymask

Tocreateaprivacymask,gotoSettings>Privacymask.

Overlays

Aboutoverlays

Note

ImageandtextoverlaywillnotbedisplayedonvideostreamoverHDMI.

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.

Howtoshowatextoverlaywhenthecameradetectsmotion

Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthecameradetectsmotion:

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addtheoverlaytext:

4.GotoSettings>Overlay.

5.SelectCreateoverlayandconrmTextoverlay.

6.Enter#Dinthetexteld.

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AXISM30NetworkCameraSeries

Setup

7.Choosealignment,textsizeandappearance.

8.Includethetextoverlay.

Createanactionrule:

9.GotoSystem>Events>Actionrules.

10.CreateanactionrulewithAXISVideoMotionDetectionastrigger.

11.Fromthelistofactions,selectOverlaytext.

12.Type“Motiondetected”.

13.Settheduration.

Note

Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.

PTZ(PanTiltZoom)

Howtolimitzoommovements

Inthisexample,thecameraissurveillingaparkinglotwithnearbyapartmentbuildings.Setzoomlimitstoensureprivacyforresidents.

Tolimitzoommovements,gotoSettings>PTZ>Limits.

Aboutguardtours

Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.Oncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsers)viewingthe
images.

Howtocreateaguardtourwithpresetpositions

1.GotoSettings>PTZ>Guardtours

2.Click+.

3.SelectPresetposition.

4.Toedittheguardtour’sproperties,click

5.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.

6.Ifyouwanttheguardtourtogotothepresetpositionsinarandomorder,turnonShufe.

7.ClickDone.

8.ClickAddtoaddthepresetpositionsthatyouwantinyourguardtour.

9.ClickDonetoexittheguardtoursettings.

10.Toscheduletheguardtour,gotoSystem>Events.

13

AXISM30NetworkCameraSeries

Setup

Streamingandstorage

Howtochoosevideocompressionformat

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:

MotionJPEG

MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

Howtoreducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.

1.GotoliveviewandselectH.264.

2.GotoSettings>Stream.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

Howtoviewlivevideostreamonamonitor

YourcameracantransmitlivevideostreamtoanHDMImonitorwithoutanetworkconnection.Themonitorcanbeusedfor
surveillancepurposesorforpublicviewinge.g.inastore.

1.ConnectanexternalmonitorusingtheHDMIconnector.

2.ChangetheHDMIsettingsunderSettings>Stream>HDMI.

Howtosetupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:

1.GotoSettings>System>Storage.

2.ClickSetupunderNetworkstorage.

14

AXISM30NetworkCameraSeries

Setup

3.EntertheIPaddressofthehostserver.

4.Enterthenameofthesharedlocationonthehostserver.

5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.

6.ClickConnect.

Howtorecordandwatchvideo

Torecordvideoyoumustrstsetupnetworkstorage,seeHowtosetupnetworkstorageonpage14,orhaveanSDcardinstalled.

1.Gotothecamera’sliveview.

2.ClickonRecordoncetostartrecordingandonemoretimetostoprecording.

Towatchyourrecording:

1.ClickonStorage>Gotorecordings.

2.Selectyourrecordinginthelistanditwillplayautomatically.

Events

Aboutevents

Theeventpagesallowyoutocongureyourproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct
canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen
theactionistriggerediscalledanactionrule.

Howtotriggeranaction

1.GotoSettings>System>Eventstosetupanactionrule.Theactionruledeneswhenthecamerawillperformcertain
actions.Actionrulescanbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.

2.SelectwhatTriggermustbemettotriggertheaction.Ifyouspecifymorethanonetriggerfortheactionrule,all
ofthemmustbemettotriggertheaction.

3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.

Note

Ifyoumakechangestoanactiveactionrule,theactionruleneedstoberestartedforthechangestotakeeffect.

Howtorecordvideowhenthecameradetectsmotion

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Createanactionrule:

4.GotoSettings>System>Eventsandaddanactionrule.

5.Typeanamefortheactionrule.

15

AXISM30NetworkCameraSeries

Setup

6.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).

7.Fromthelistofactions,selectRecordvideo.

8.Selectanexistingstreamproleorcreateanewone.

9.Setthepre-triggertimeto5seconds.

10.Setthepost-triggertimeto60seconds.

11.SelectSDcardfromthelistofstorageoptions.

12.ClickOk.

HowtorecordvideowhenaPIRdetectorsensesmotion

ThisexampleexplainshowtoconnectanAxisPIRdetectortothecamera,andsetupthecameratostartrecordingwhenthe
detectorsensesmotion.

Requiredhardware

•3–wirecable(ground,power,I/O)

•AxisPIRdetector

NO

TICE

NO NO

TICE TICE

Disconnectthecamerafrompowerbeforeconnectingthewires.Reconnecttopowerafterallconnectionsaredone.

Connectthewirestothecamera’sI/Oconnector

Note

ForinformationontheI/Oconnector,seeConnectorsonpage23

1.Connectthegroundwiretopin1(GND/-).

2.Connectthepowerwiretopin2(12VDCoutput).

3.ConnecttheI/Owiretopin3(I/Oinput).

ConnectthewirestothePIRdetector’sI/Oconnector

1.Connecttheotherendofthegroundwiretopin1(GND/-).

2.Connecttheotherendofthepowerwiretopin2(DCinput/+).

3.ConnecttheotherendoftheI/Owiretopin3(I/Ooutput).

ConguretheI/Oportinthecamera’swebpage

1.GotoSettings>System>I/Oports.

2.Givetheinputmoduleadescriptivename.

16

AXISM30NetworkCameraSeries

Setup

3.TomakethePIRdetectorsendasignaltothecamerawhenitsensesmotion,selectClosedcircuitinthedrop-downlist.

TotriggerthecameratostartrecordingwhenitreceivesasignalfromthePIRdetector ,youneedtocreateanactionruleinthe
camera’swebpage.

Howtodetecttamperingwithinputsignal

Thisexampleexplainshowtotriggeranalarmwhentheinputsignalhasbeencutorshort-circuited.Formoreinformationaboutthe
I/Oconnector,seepage24.

1.GotoSettings>System>I/OPortsandenableSupervisedI/O.

Createanactionrule:

1.GotoSettings>System>Eventsandcreateanactionrule.

2.Typeanamefortheactionrule.

3.Fromthelistoftriggers,selectInputSignalandthenDigitalinputport.SelectInput1andsetTamperedtoYes.

4.Fromthelistofschedules,selectAlways.

5.Fromthelistofactions,selectSendNoticationandthenselectarecipientorcreateanewrecipient.

6.ClickOK.

Howtoautomaticallysendanemailifsomeonespraypaintsthelens

1.GotoSystem>Detectors.

2.SelectAlarmfordarkimages.Thiswilltriggeranalarmifthelensissprayed,covered,orrenderedseverelyoutoffocus.

3.SettheMinimumduration.Thevalueindicatesthetimethatmustpassbeforeanemailissent.

4.ClickSave.

Createanactionrule:

5.GotoEvents>Actionrulesandaddanactionrule.

6.Enteranamefortheactionrule.

7.Fromthelistoftriggers,selectDetectorsandthenselectTampering.

8.Fromthelistofactions,selectSendNoticationandthenselectarecipientfromthelistorclickNewRecipient
tocreateanewrecipient.

9.EnterSubjectandMessagefortheemail.

10.ClickOk.

Applications

Aboutapplications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications

TondtheusermanualsforAxisapplications,gotoaxis.com

17

AXISM30NetworkCameraSeries

Setup

Note

•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain

combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.

18

AXISM30NetworkCameraSeries

Troubleshooting

Troubleshooting

Howtoresettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage4.

3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90

5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support

1.Pressandholdthecontrolbuttonandthepowerbuttonfor15–30secondsuntilthestatusLEDindicatorashesamber.
SeeProductoverviewonpage4.

2.ReleasethecontrolbuttonbutcontinuetoholddownthepowerbuttonuntilthestatusLEDindicatorturnsgreen.

3.Releasethepowerbuttonandassembletheproduct.

4.Theprocessisnowcomplete.Theproducthasbeenresettothefactorydefaultsettings.IfnoDHCPserverisavailableon
thenetwork,thedefaultIPaddressis192.168.0.90

5.UsingtheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepasswordandaccessthevideo
stream.

Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.

Howtocheckthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickonthehelpmenu.

3.ClickAbout.

Howtoupgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

19

AXISM30NetworkCameraSeries

Troubleshooting

Important

Makesurethecoverisattachedduringupgradetoavoidinstallationfailure.

Important

Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.

Note

Whenyouupgradetheproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Alwaysread
theupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.Tondthelatest
rmwareandthereleasenotes,gotoaxis.com/support/rmware

1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware

2.Logintotheproductasanadministrator.

3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.

AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,theproductreloadsthepreviousrmware.Themostcommonreason

ProblemssettingtheIPaddress

Theproductislocatedona
differentsubnet

TheIPaddressisbeingused
byanotherdevice

PossibleIPaddressconict
withanotherdeviceonthe
samesubnet

Theproductcannotbeaccessedfromabrowser

Cannotlogin

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourproductandtryagain.

IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.

DisconnecttheAxisproductfromthenetwork.Runthepingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.

ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeHowtoresettofactorydefaultsettingsonpage19.

20

AXISM30NetworkCameraSeries

Troubleshooting

TheIPaddresshasbeen
changedbyDHCP

Certicateerrorwhenusing
IEEE802.1X

Theproductisaccessiblelocallybutnotexternally

Routerconguration

Firewallprotection

Problemswithstreaming

MulticastH.264only
accessiblebylocalclients

NomulticastH.264
displayedintheclient

PoorrenderingofH.264
images

Colorsaturationisdifferent
inH.264andMotionJPEG

Lowerframeratethan
expected

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatetheproductonthenetwork.Identify
theproductusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductmustbe
synchronizedwithanNTPserver.GotoSettings>System>Dateandtime

CheckthatyourrouterallowsincomingdatatrafctotheAxisproduct.Theroutermustsupport

®

UPnP

.

ChecktheInternetrewallwithyournetworkadministrator.

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct
arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

Ensurethatyourgraphicscardisusingthelatestdriver .Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.

•SeePerformanceconsiderationsonpage21.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)of
theAxisproduct.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.

•RotatingthelensmanuallywillresultinbetterperformancecomparedtorotatingtheimagefromtheGUI.

•Removingorattachingthecoverwillrestartthecamera.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.

21

AXISM30NetworkCameraSeries

Troubleshooting

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.

22

AXISM30NetworkCameraSeries

Specifications

Specifications

Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageonaxis.comandlocateSupport&Documentation.

LEDindicators

Note

TheStatusLEDcanbeconguredtoashwhileaneventisactive.

StatusLED

Unlit

GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.

Amber

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

RedFirmwareupgradefailure.

Indication

Connectionandnormaloperation.

Steadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

SDcardslot

NO

TICE

NO NO

TICE TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard

fromtheproduct’swebpagebeforeremoval.

ThisproductsupportsmicroSD/microSDHC/microSDXCcards.

ForSDcardrecommendations,seeaxis.com

trademarksorregisteredtrademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.

microSD,microSDHC,andmicroSDXCLogosaretrademarksofSD-3CLLC.microSD,microSDHC,microSDXCare

Buttons

Controlbutton

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.SeeHowtoresettofactorydefaultsettingsonpage19.

•ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe
statusLEDashesgreen.

Connectors

HDMIconnector

UsetheHDMI

TM

connectortoconnectadisplayorpublicviewmonitor.

23

AXISM30NetworkCameraSeries

Specifications

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernet(PoE).

I/Oconnector

UsetheI/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm
notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:

Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window
contacts,andglassbreakdetectors.

Supervisedinput-Enablespossibilitytodetecttamperingonadigitalinput.

Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®

ApplicationProgrammingInterfaceorfromtheproduct’swebpage.

4-pinterminalblock

FunctionPinNotes

DCground

DCoutput

DigitalInputor
SupervisedInput

DigitalOutput

Example

Specications

1

2

3

4

Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.

Connecttopin1toactivate,orleaveoating(unconnected)
todeactivate.Tousesupervisedinput,installend-of-line
resistors.Seeconnectiondiagramforinformationabouthow
toconnecttheresistors.

Connecttopin1toactivate,orleaveoating(unconnected)
todeactivate.Ifusedwithaninductiveload,e.g.,arelay,
connectadiodeinparallelwiththeload,toprotectagainst
voltagetransients.

0VDC

12VDC
Maxload=25mA

0tomax30VDC

0tomax30VDC,opendrain,
100mA

24

AXISM30NetworkCameraSeries

Specifications

1

DCground

2

DCoutput12V,max25mA

3

I/Osupervisedinput

4

I/Odigitaloutput

25

UserManualVer.M1.16
AXISM30NetworkCameraSeries
©AxisCommunicationsAB,2018

Date:April2018

PartNo.T1012321 1