Axis 01145-001 User Manual

AXISM5525–EPTZNetworkCamera

UserManual

AXISM5525–EPTZNetworkCamera

TableofContents

Productoverview...........................................3

Howtoaccesstheproduct....................................4

Howtoaccesstheproductfromabrowser...........................4

Aboutsecurepasswords..........................................4

Setup.....................................................6

Abouttheproduct'sbuilt-inhelp...................................6

Imagequality...................................................6

Privacymasks..................................................8

Overlays.......................................................8

PTZ(PanTiltZoom)..............................................9

Streamingandstorage...........................................9

Events........................................................10

Applications....................................................14

Troubleshooting............................................15

Howtoresettofactorydefaultsettings.............................15

Howtocheckthecurrentrmware.................................15

Howtoupgradethermware.....................................15

Technicalissues,cluesandsolutions................................16

Performanceconsiderations.......................................17

Specications..............................................18

LEDindicators..................................................18

SDcardslot....................................................18

Buttons.......................................................18

Connectors....................................................18

2

AXISM5525–EPTZNetworkCamera

Productoverview

Productoverview

1

SDcardslot(microSD)

2

Controlbutton

3

StatusLED

4

RJ45connector

5

Audioin

6

Audioout

7

I/Oconnector

8

Powerconnector

3

AXISM5525–EPTZNetworkCamera

Howtoaccesstheproduct

Howtoaccesstheproduct

AXISIPUtilityandAXISCameraManagementarerecommendedmethodsforndingAxisproductsonthenetworkandassigning
themIPaddressesinWindows®.Bothapplicationsarefreeandcanbedownloadedfromaxis.com/support

Theproductcanbeusedwiththefollowingbrowsers:

•Chrome

•Chrome

•Chrome

Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support

TM

(recommended),Firefox

TM

(recommended)orSafari

TM

orFirefox

®

withotheroperatingsystems.

Howtoaccesstheproductfromabrowser

1.Startawebbrowser.

2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.

®

,Edge

®

®

,orOpera

withOSX

®

withWindows

®

®

ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe
drop-downlist.ToaddBonjourasabrowserbookmark,gotoSafari>Preferences.

IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout
howtodiscoverandassignanIPaddress,seethedocumentAssignanIPAddressandAccesstheVideoStreamonAxis
Supportwebataxis.com/support

3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe
congured.

4.Theproduct’sliveviewpageopensinyourbrowser.

Aboutsecurepasswords

Important

Whensettingtheinitialpassword,thepasswordissentincleartextoverthenetwork.Ifthereisariskofnetworksnifng,
rstsetupasecureandencryptedHTTPSconnectionbeforeresettingthepasswords.

Thedevicepasswordistheprimaryprotectionforthedataandservices.Axis’productsdonotimposeapasswordpolicyasproducts
maybeusedinvarioustypesofinstallations,buttoprotectyourdatadothefollowing:

•Don’tusethedefaultpasswordthatcomeswiththeproducts.

•Useapasswordwithatleast8characters,preferablyusingapasswordgenerator.

•Don’texposethepassword.

•Changepasswordatarecurringinterval,atleastonceayear.

Setapasswordfortherootaccount

Important

Thedefaultadministratorusernamerootcannotbedeleted.Ifthepasswordforrootislost,theproductmustberesetto
thefactorydefaultsettings.

Thedefaultrootaccounthasfullprivilegesandshouldbereservedforadministrativetasks.Alwayscreateauseraccountwithlimited
privilegesfordailyuse.Thisreducestheexposureoftheadministrativeaccount.

4

AXISM5525–EPTZNetworkCamera

Howtoaccesstheproduct

1.Makesuretofollowtheinstructionsaboutsecurepasswords,seeAboutsecurepasswordsonpage4.

2.Typeapasswordandthenretypeittoconrmthespelling.

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

5

AXISM5525–EPTZNetworkCamera

Setup

Setup

Abouttheproduct'sbuilt-inhelp

Youcanaccessthebuilt-inhelpthroughyourproduct’swebpage.Thehelpprovidesmoredetailedinformationontheproduct’s
featuresandtheirsettings.

Imagequality

Howtoselectexposuremode

Thereareseveralexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor
specicsurveillancescenes.IntheImagetab,selectbetweenthefollowingoptions:

•Formostusecases,selectAutomaticexposure.

•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.

Selectthesamefrequencyasthepowerlinefrequency.

•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlicker-reduced.

Selectthesamefrequencyasthepowerlinefrequency.

•Tolockthecurrentexposuresettings,selectHoldcurrent.

HowtobenetfromIRlightinlow-lightconditionsusingnightmode

Yourcameradeliverscolorimagesduringtheday.Aslightdiminishes,youcansetthecameratoautomaticallyshifttonightmode.
Withthissettingenabled,thecameradeliversblack-and-whiteimageswiththehelpofIRlight.

1.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.

Howtohandlesceneswithstrongbacklight

UseWDRtomakebothdarkandbrightareasoftheimagevisible.

1.GotoSettings>Image.

2.TurnonWDRunderWidedynamicrange.

6

AXISM5525–EPTZNetworkCamera

Setup

ImagewithoutWDR.

ImagewithWDR.

Note

IfyouuseWDR,youmayexperiencesomeWDRartifactsintheimage.

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr

Howtoenhancefacialrecognition

Tobetterrecognizethefaceofapersonpassingbythecamera,youcansettheoptimalpixelresolutionwiththecamera’spixel
counter.

7

AXISM5525–EPTZNetworkCamera

Setup

1.GotoSettings>System>Orientationandclick.

2.Adjustthesizeandplacementoftherectangleinthecamera’sliveviewaroundtheareaofinterest,forexamplewhere
thefacesofpassingpersonsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedbythesidesof
therectangle.

Note

Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.

Privacymasks

Howtohidepartsoftheimagewithprivacymasks

Ifyouwanttohidepartsoftheimageduetoprivacyreasons,useoneorseveralprivacymasks.

Whatisaprivacymask?

Aprivacymaskisauser-denedareathatprohibitsusersfromviewingpartsofthemonitoredarea.Privacymasksappearasblocks
ofsolidcolorandareappliedonthevideostream.

Theprivacymaskisrelativetothepan,tilt,andzoomcoordinateswhichmeansthatregardlessoftheangleandzoom,theprivacy
maskcoversthesameplaceorobject.

Privacymasksarepresentonallsnapshots,recordedvideo,andrequestedstreams.TheycannotbebypassedthroughtheVAPIX®
applicationprogramminginterface(API).

Important

Ifyouaddmanyprivacymasks,thismayaffecttheproduct’sperformance.

Howtocreateaprivacymask

Tocreateoreditaprivacymask,gotoSettings>Privacymask.

Overlays

Aboutoverlays

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.

Howtoshowatextoverlaywhenthecameradetectsmotion

Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthecameradetectsmotion:

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addtheoverlaytext:

4.GotoSettings>Overlay.

5.Enter#Dinthetexteld.

6.Choosealignment,textsizeandappearance.

8

AXISM5525–EPTZNetworkCamera

Setup

7.Includethetextoverlay.

Createanactionrule:

8.GotoSystem>Events>Actionrules.

9.CreateanactionrulewithAXISVideoMotionDetectionastrigger.

10.Fromthelistofactions,selectOverlaytext.

11.Type“Motiondetected”.

12.Settheduration.

Note

Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.

PTZ(PanTiltZoom)

Howtolimitpan,tilt,andzoommovements

Inthisexample,thecameraissurveillingaparkinglotwithnearbyapartmentbuildings.Setpan,tiltandzoomlimitstoensure
privacyforresidents.

Tolimitpanandtilt:

1.GotoSettings>PTZ>Advanced>Limits.

2.Setlimitsforpanandtilt.

3.ClickSave.

Tolimitzoom:

1.GotoSettings>PTZ>Basic.

2.SetZoomtelelimit.

Streamingandstorage

Howtochoosevideocompressionformat

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:

MotionJPEG

MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

9

AXISM5525–EPTZNetworkCamera

Setup

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

Howtoreducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlessdetailsinthepicture.

1.GotoliveviewandselectH.264.

2.GotoSettings>Stream.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

Howtosetupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:

1.GotoSettings>System>Storage.

2.ClickSetupunderNetworkstorage.

3.EntertheIPaddressofthehostserver.

4.Enterthenameofthesharedlocationonthehostserver.

5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.

6.ClickConnect.

Howtoaddaudiotoyourrecording

Editthestreamprolewhichisusedfortherecording:

1.GotoSettings>System>Streamproles.

2.Selectthestreamproletomodify.

3.IntheAudiotab,selecttheAudiostreamcheckboxandselectOnfromthedrop-downlist.

4.ClickOk.

Events

Aboutevents

Theeventpagesallowyoutocongureyourproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct
canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen
theactionistriggerediscalledanactionrule.

10

AXISM5525–EPTZNetworkCamera

Setup

Howtodirectthecameratoapresetpositionwhenthecameradetectsmotion

Thisexampleexplainshowtosetupthecameratogotoapresetpositionwhenitdetectsmotionintheimage.

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addapresetposition:

4.GotoSettings>PTZandsetwhereyouwantthecameratobedirectedbycreatingapresetposition.

Createanactionrule:

5.GotoSettings>System>Events>Actionrulesandaddanactionrule.

6.Typeanamefortheactionrule.

7.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).

8.Fromthelistofactions,selectPTZControlandthenselectPresetPosition.

9.Selectthepresetpositionyouwantthecameratogoto.

10.ClickOk.

HowtorecordvideowhenaPIRdetectorsensesmotion

ThisexampleexplainshowtoconnectanAxisPIRdetectortothecamera,andsetupthecameratostartrecordingwhenthe
detectorsensesmotion.

Requiredhardware

•3–wirecable(ground,power,I/O)

•AxisPIRdetector

NO

TICE

NO NO

TICE TICE

Disconnectthecamerafrompowerbeforeconnectingthewires.Reconnecttopowerafterallconnectionsaredone.

Connectthewirestothecamera’sI/Oconnector

Note

ForinformationontheI/Oconnector,seeConnectorsonpage18

1.Connectthegroundwiretopin1(GND/-).

2.Connectthepowerwiretopin2(12VDCoutput).

3.ConnecttheI/Owiretopin3(I/Oinput).

ConnectthewirestothePIRdetector’sI/Oconnector

11

AXISM5525–EPTZNetworkCamera

Setup

1.Connecttheotherendofthegroundwiretopin1(GND/-).

2.Connecttheotherendofthepowerwiretopin2(DCinput/+).

3.ConnecttheotherendoftheI/Owiretopin3(I/Ooutput).

ConguretheI/Oportinthecamera’swebpage

1.GotoSettings>System>I/Oports.

2.SelectInputinthePort1drop-downlist.

3.Givetheinputmoduleadescriptivename.

4.TomakethePIRdetectorsendasignaltothecamerawhenitsensesmotion,selectClosedcircuitinthedrop-downlist.

TotriggerthecameratostartrecordingwhenitreceivesasignalfromthePIRdetector ,youneedtocreateanactionruleinthe
camera’swebpage.

Howtouseaudiotodeterintruders

Thisexampleexplainshowtoconnectaspeakertothecameraandsetituptoplayawarningmessagewhenthecameradetects
motioninarestrictedarea.

Requiredhardware

•Speakerwithconnectingwires

NO

TICE

NO NO

TICE TICE

Makesurethecameraisdisconnectedfrompowerbeforemakingtheconnections.Reconnecttopowerafterconnectingthe
wires.

Physicalconnection

1.ConnecttheaudiowirefromthespeakertotheAUDIOOUTpinonthecamera.SeeProductoverviewonpage3.

2.ConnectthegroundingwirefromthespeakertotheGNDAUDIOOUTpinonthecamera.SeeProductoverviewonpage3.

Addaudiocliptothecamera

1.GotoSettings>Audio>Outputandclick

toaddyouraudioclip.

2.ClickAdd.

3.SelectUploadunderAddAudioClipOptions.

4.BrowsetolocatetheaudioclipandclickUpload.

Totriggerthecameratoplaytheaudioclipwhenitdetectsmotion,createanactionruleinthecamera’swebpage.

12

AXISM5525–EPTZNetworkCamera

Setup

Howtodirectthecameraandopenthelocktoagatewhensomeoneisnearby

Thisexampleexplainshowtodirectthecameraandopenagatewhensomeonewantstoenterduringdaytime.Thisisdoneby
connectingaPIRdetectortotheproduct’sinputportandaswitchrelaytotheproduct’soutputport.

Requiredhardware

•MountedPIRdetector

•Switchrelayconnectedtothegatelock,inthiscasetheswitchisnormallyclosed(NC)

•Connectingwires

Physicalconnection

1.ConnectthewiresfromthePIRdetectortotheinputpin,seeI/Oconnectoronpage19.

2.Connectthewiresfromtheswitchtotheoutputpin,seeI/Oconnectoronpage19

CongureI/Oports

Youneedtoconnecttheswitchrelaytothecamerainthecamera’swebpage.First,conguretheI/Oports:

SetthePIRdetectortoaninputport

1.GotoSystem>I/Oports.

2.SelectInputinthePort1drop-downlist.

3.Givetheinputmoduleadescriptivename,forexample“PIRdetector”.

4.TotriggeraneventwheneverthePIRdetectorsensesmotion,selectOpencircuitinthedrop-down

list.

Settheswitchrelaytoanoutputport

1.GotoSystem>I/Oports.

2.SelectOutputinthePort2drop-downlist.

3.Givetheoutputmoduleadescriptivename,forexample“Gateswitch”.

4.Toopenthegatewheneveraneventistriggered,selectClosedcircuitinthedrop-downlist.

13

AXISM5525–EPTZNetworkCamera

Setup

Createactionrules

ForthecameratoopenthegatewhenthePIRdetectorsensessomeonenearby,youneedtocreateanactionruleinthecamera:

1.GotoSystem>Events>Actionrules.

2.ClickAdd.

3.Givetheactionruleaname,forexample“Opengate”.

4.FromtheTriggerdrop-downlist,selectInputsignal.

5.SelectDigitalinputsignal.

6.Select”PIRdetector”,inthisexampleconnectedtoport1.

7.UnderActions,selectOutputportfromtheTypedrop-downlist.

8.FromthePortdrop-downlist,select“Gateswitch”.

9.ClickOk.

10.Createanotheractionrulewiththename“Directthecameratothegate"

11.Selectthesameinputsignalasbefore,butasactionselectthepreviouslycreated“Gateentrance”presetposition.

12.ClickOk.

Applications

Aboutapplications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications

TondtheusermanualsforAxisapplications,gotoaxis.com

Note

•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain

combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.

14

AXISM5525–EPTZNetworkCamera

Troubleshooting

Troubleshooting

Howtoresettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverview.

3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90

5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support

Howtocheckthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickonthehelpmenu.

3.ClickAbout.

Howtoupgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Important

Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.

Note

Whenyouupgradetheproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Alwaysread
theupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.Tondthelatest
rmwareandthereleasenotes,gotoaxis.com/support/rmware

1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware

2.Logintotheproductasanadministrator.

15

AXISM5525–EPTZNetworkCamera

Troubleshooting

3.GotoSettings>System>Maintenanceintheproduct’swebpageandfollowtheinstructions.Whentheupgradehas
nished,theproductrestartsautomatically.

AXISCameraManagementcanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-camera-management

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,theproductreloadsthepreviousrmware.Themostcommonreason

ProblemssettingtheIPaddress

Theproductislocatedona
differentsubnet

TheIPaddressisbeingused
byanotherdevice

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourproductandtryagain.

IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.

DisconnecttheAxisproductfromthenetwork.Runthepingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):

PossibleIPaddressconict
withanotherdeviceonthe
samesubnet

Theproductcannotbeaccessedfromabrowser

Cannotlogin

TheIPaddresshasbeen
changedbyDHCP

Certicateerrorwhenusing
IEEE802.1X

Theproductisaccessiblelocallybutnotexternally

Routerconguration

Firewallprotection

ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeHowtoresettofactorydefaultsettings.

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshas
beenchanged,useAXISIPUtilityorAXISCameraManagementtolocatetheproductonthe
network.Identifytheproductusingitsmodelorserialnumber,orbytheDNSname(ifthename
hasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductmustbe
synchronizedwithanNTPserver.GotoSettings>System>Dateandtime

CheckthatyourrouterallowsincomingdatatrafctotheAxisproduct.Theroutermustsupport
UPnP

ChecktheInternetrewallwithyournetworkadministrator.

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.

®

.

16

AXISM5525–EPTZNetworkCamera

Troubleshooting

Problemswithstreaming

MulticastH.264only
accessiblebylocalclients

NomulticastH.264
displayedintheclient

PoorrenderingofH.264
images

Colorsaturationisdifferent
inH.264andMotionJPEG

Lowerframeratethan
expected

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct
arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

Ensurethatyourgraphicscardisusingthelatestdriver .Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.

•SeePerformanceconsiderationsonpage17.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

•Intheproduct’swebpage,setacapturemodethatprioritizesframerate.Changingthe
capturemodetoprioritizeframeratemightlowerthemaximumresolutiondepending
ontheproductusedandcapturemodesavailable.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.

17

AXISM5525–EPTZNetworkCamera

Specifications

Specifications

Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageonaxis.comandlocateSupport&Documentation.

LEDindicators

StatusLED

Unlit

GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.

Amber

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

Indication

Connectionandnormaloperation.

Steadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

SDcardslot

NO

TICE

NO NO

TICE TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard

fromtheproduct’swebpagebeforeremoval.

ThisproductsupportsmicroSD/microSDHC/microSDXCcards(notincluded).

ForSDcardrecommendations,seeaxis.com

Buttons

Controlbutton

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.SeeHowtoresettofactorydefaultsettingsonpage15.

•ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe
statusLEDashesgreen.

Connectors

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernet(PoE).

Audioconnector

4-pinterminalblockforaudioinputandoutput.SeeProductoverviewonpage3.

Foraudioin,theleftchannelisusedfromastereosignal.

PinNotes

AUDIOIN

Microphoneorlinein(mono)

18

AXISM5525–EPTZNetworkCamera

Specifications

GNDAUDIOINGround

AUDIOOUT

GNDAUDIOOUT

I/Oconnector

UsetheI/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm
notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:

Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window
contacts,andglassbreakdetectors.

Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®
ApplicationProgrammingInterfaceorintheproduct’swebpage.

6–pinterminalblock.SeeProductoverviewonpage3.

Lineaudioout

Audiooutground

FunctionPinNotes

0VDC(-)

DCoutput

(InputorOutput)

GNDDCground0VDC

12V

I/O
1–4

Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.

Digitalinput–ConnecttopinGNDtoactivate,orleaveoating
(unconnected)todeactivate.

Digitaloutput–ConnecttopinGNDtoactivate,orleaveoating
(unconnected)todeactivate.Ifusedwithaninductiveload,e.g.,a
relay,connectadiodeinparallelwiththeload,toprotectagainst
voltagetransients.

Powerconnector

2-pinterminalblockforDCpowerinput.UseaSafetyExtraLowVoltage(SELV)compliant
limitedpowersource(LPS)witheitheraratedoutputpowerlimitedto≤100Woraratedoutput
currentlimitedto≤5A.

Specications

12VDC
Maxload=50mA

0tomax30VDC Congurable

0tomax30VDC,opendrain,
100mA

19

UserManualVer.M1.9
AXISM5525–EPTZNetworkCameraDate:September2017
©AxisCommunicationsAB,2017

PartNo.1741662