Axis 01078-021 User Manual

AXISP3904-RNetworkCamera

UserManual

AboutthisDocument

Thismanualisintendedforadministratorsandusersofthe
AXISP3904–R,andisapplicabletormware6.50andlater.Itincludes
instructionsforusingandmanagingtheproductonyournetwork.
Previousexperienceofnetworkingwillbeofusewhenusingthis
product.SomeknowledgeofUNIXorLinux-basedsystemsmayalsobe
benecial,fordevelopingshellscriptsandapplications.Laterversions
ofthisdocumentwillbepostedtotheAxiswebsite,asrequired.See
alsotheproduct’sonlinehelp,availableviatheweb-basedinterface.

Legalconsiderations

Videosurveillancecanberegulatedbylawsthatvaryfromcountryto
country.Checkthelawsinyourlocalregionbeforeusingthisproduct
forsurveillancepurposes.

Thisproductincludesthefollowinglicences:

•one(1)H.264decoderlicense

Topurchasefurtherlicenses,contactyourreseller.

Liability

Everycarehasbeentakeninthepreparationofthisdocument.Please
informyourlocalAxisofceofanyinaccuraciesoromissions.Axis
CommunicationsABcannotbeheldresponsibleforanytechnicalor
typographicalerrorsandreservestherighttomakechangestothe
productandmanualswithoutpriornotice.AxisCommunicationsAB
makesnowarrantyofanykindwithregardtothematerialcontained
withinthisdocument,including,butnotlimitedto,theimplied
warrantiesofmerchantabilityandtnessforaparticularpurpose.Axis
CommunicationsABshallnotbeliablenorresponsibleforincidentalor
consequentialdamagesinconnectionwiththefurnishing,performance
oruseofthismaterial.Thisproductisonlytobeusedforitsintended
purpose.

Intellectualpropertyrights

AxisABhasintellectualpropertyrightsrelatingtotechnologyembodied
intheproductdescribedinthisdocument.Inparticular,andwithout
limitation,theseintellectualpropertyrightsmayincludeoneormore
ofthepatentslistedatwww.axis.com/patent.htmandoneormore
additionalpatentsorpendingpatentapplicationsintheUSandother
countries.

Thisproductcontainslicensedthird-partysoftware.Seethemenuitem
“About”intheproduct’suserinterfaceformoreinformation.

ThisproductcontainssourcecodecopyrightAppleComputer,
Inc.,underthetermsofApplePublicSourceLicense2.0(see

www.opensource.apple.com/apsl).Thesourcecodeisavailablefrom
https://developer.apple.com/bonjour/

Equipmentmodications

Thisequipmentmustbeinstalledandusedinstrictaccordancewiththe
instructionsgivenintheuserdocumentation.Thisequipmentcontains
nouser-serviceablecomponents.Unauthorizedequipmentchangesor
modicationswillinvalidateallapplicableregulatorycertications
andapprovals.

Trademarkacknowledgments

AXISCOMMUNICATIONS,AXISandVAPIXareregisteredtrademarksor
trademarkapplicationsofAxisABinvariousjurisdictions.Allother
companynamesandproductsaretrademarksorregisteredtrademarks
oftheirrespectivecompanies.

Apple,Boa,Apache,Bonjour ,Ethernet,InternetExplorer,Linux,
Microsoft,Mozilla,Real,SMPTE,QuickTime,UNIX,Windows,Windows
VistaandWWWareregisteredtrademarksoftherespectiveholders.
JavaandallJava-basedtrademarksandlogosaretrademarksor
registeredtrademarksofOracleand/oritsafliates.UPnP
certicationmarkoftheUPnP

SD,SDHCandSDXCaretrademarksorregisteredtrademarksofSD-3C,
LLCintheUnitedStates,othercountriesorboth.Also,miniSD,microSD,
miniSDHC,microSDHC,microSDXCarealltrademarksorregistered
trademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.

TM

ImplementersCorporation.

TM

isa

Regulatoryinformation

Europe

ThisproductcomplieswiththeapplicableCEmarkingdirectives

andharmonizedstandards:

•ElectromagneticCompatibility(EMC)Directive2014/30/EU.See

Electromagneticcompatibility(EMC)onpage2.

•LowVoltage(LVD)Directive2014/35/EU.SeeSafetyonpage3.

•RestrictionsofHazardousSubstances(RoHS)Directive201 1/65/EU.

SeeDisposalandrecyclingonpage3.
Acopyoftheoriginaldeclarationofconformitymaybeobtainedfrom
AxisCommunicationsAB.SeeContactinformationonpage3.

Electromagneticcompatibility(EMC)

Thisequipmenthasbeendesignedandtestedtofulllapplicable
standardsfor:

•Radiofrequencyemissionwheninstalledaccordingtothe

instructionsandusedinitsintendedenvironment.

•Immunitytoelectricalandelectromagneticphenomenawhen

installedaccordingtotheinstructionsandusedinitsintended

environment.

USA
Usinganunshieldednetworkcable(UTP)–Thisequipmenthas

beentestedusinganunshieldednetworkcable(UTP)andfoundto
complywiththelimitsforaClassAdigitaldevice,pursuanttopart
15oftheFCCRules.Theselimitsaredesignedtoprovidereasonable
protectionagainstharmfulinterferencewhentheequipmentis
operatedinacommercialenvironment.Thisequipmentgenerates,
uses,andcanradiateradiofrequencyenergyand,ifnotinstalledand
usedinaccordancewiththeinstructionmanual,maycauseharmful
interferencetoradiocommunications.Operationofthisequipmentina
residentialareaislikelytocauseharmfulinterferenceinwhichcase
theuserwillberequiredtocorrecttheinterferenceathisownexpense.

Usingashieldednetworkcable(STP)–Thisequipmenthasalso
beentestedusingashieldednetworkcable(STP)andfoundtocomply
withthelimitsforaClassBdigitaldevice,pursuanttopart15ofthe
FCCRules.Theselimitsaredesignedtoprovidereasonableprotection
againstharmfulinterferenceinaresidentialinstallation.This
equipmentgenerates,usesandcanradiateradiofrequencyenergyand,
ifnotinstalledandusedinaccordancewiththeinstructions,maycause
harmfulinterferencetoradiocommunications.However,thereisno
guaranteethatinterferencewillnotoccurinaparticularinstallation.If
thisequipmentdoescauseharmfulinterferencetoradioortelevision
reception,whichcanbedeterminedbyturningtheequipmentoffand
on,theuserisencouragedtotrytocorrecttheinterferencebyoneor
moreofthefollowingmeasures:

•Reorientorrelocatethereceivingantenna.

•Increasetheseparationbetweentheequipmentandreceiver.

•Connecttheequipmentintoanoutletonacircuitdifferentfrom

thattowhichthereceiverisconnected.

•Consultthedealeroranexperiencedradio/TVtechnicianforhelp.

Tobeusedinaresidentialareaorademandingelectricalenvironment,
theproductshallbeconnectedusingashieldednetworkcable(STP)
thatisproperlygrounded.

Canada

ThisdigitalapparatuscomplieswithCANICES-3(ClassB).Theproduct
shallbeconnectedusingashieldednetworkcable(STP)thatis
properlygrounded.Cetappareilnumériqueestconformeàlanorme
CANNMB-3(classeB).Leproduitdoitêtreconnectéàl'aided'uncâble
réseaublindé(STP)quiestcorrectementmisàlaterre.

Europe

ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassBlimitofEN55022.Theproductshallbe
connectedusingashieldednetworkcable(STP)thatisproperly
grounded.

Australia/NewZealand

ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassBlimitofAS/NZSCISPR22.Theproductshall
beconnectedusingashieldednetworkcable(STP)thatisproperly
grounded.

Japan

この装置は、クラスB情報技術装置です。この装置は、家
庭環境で使⽤することを⽬的としていますが、この装置が
ラジオやテレビジョン受信機に近接して使⽤されると、受
信障害を引き起こすことがあります。取扱説明書に従って
正しい取り扱いをして下さい。本製品は、シールドネット
ワークケーブル(STP)を使⽤して接続してください。また
適切に接地してください。

Korea

이기기는가정용(B급)전자파적합기기로서주로가정에
서사용하는것을목적으로하며,모든지역에서사용할수
있습니다.적절히접지된STP(shieldedtwistedpair)케이
블을사용하여제품을연결하십시오.

Safety

ThisproductcomplieswithIEC/EN/UL60950-1,SafetyofInformation
TechnologyEquipment.

Ifitsconnectingcablesareroutedoutdoors,theproductshallbe
groundedeitherthroughashieldednetworkcable(STP)orother
appropriatemethod.

Disposalandrecycling

Whenthisproducthasreachedtheendofitsusefullife,disposeof
itaccordingtolocallawsandregulations.Forinformationabout
yournearestdesignatedcollectionpoint,contactyourlocalauthority
responsibleforwastedisposal.Inaccordancewithlocallegislation,
penaltiesmaybeapplicableforincorrectdisposalofthiswaste.

Europe

Thissymbolmeansthattheproductshallnotbedisposedof
togetherwithhouseholdorcommercialwaste.Directive2012/19/EU
onwasteelectricalandelectronicequipment(WEEE)isapplicablein
theEuropeanUnionmemberstates.Topreventpotentialharmto
humanhealthandtheenvironment,theproductmustbedisposed
ofinanapprovedandenvironmentallysaferecyclingprocess.For
informationaboutyournearestdesignatedcollectionpoint,contact
yourlocalauthorityresponsibleforwastedisposal.Businessesshould
contacttheproductsupplierforinformationabouthowtodispose
ofthisproductcorrectly .

ThisproductcomplieswiththerequirementsofDirective201 1/65/EUon
therestrictionoftheuseofcertainhazardoussubstancesinelectrical
andelectronicequipment(RoHS).

China

resellerwillforwardyourqueriesthroughtheappropriatechannelsto
ensurearapidresponse.IfyouareconnectedtotheInternet,youcan:

•downloaduserdocumentationandsoftwareupdates

•ndanswerstoresolvedproblemsintheFAQdatabase.Search

byproduct,category,orphrase

•reportproblemstoAxissupportstaffbyloggingintoyourprivate

supportarea

•chatwithAxissupportstaff

•visitAxisSupportatwww.axis.com/support

Warrantyinformation

ForinformationaboutAxis’productwarrantyandtheretorelated
information,gotowww.axis.com/warranty/

Learnmore!

VisitAxislearningcenterwww.axis.com/academy/forusefultrainings,
webinars,tutorialsandguides.

ThisproductcomplieswiththerequirementsofSJ/T11364-2014,
Markingfortherestrictionofhazardoussubstancesinelectricaland
electronicproducts.

有毒有害物质或元素

部
件
名
称

电
气
实
装
部
分

0:表示该有毒有害物质在该部件所有均质材料中的含量均在
GB/T26572标准规定的限量要求以下。

X:表示该有毒有害物质至少在该部件的某一均质材料中的含
量超出GB/T26572标准规定的限量要求。

Contactinformation

AxisCommunicationsAB
Emdalavägen14
22369Lund
Sweden

Tel:[phone]
Fax:[phone]

www.axis.com

铅

(Pb)

X

汞

(Hg)

00000

镉

(Cd)

六价

铬

(Cr(VI)
)

多溴

联苯

(PBB)

Support

Shouldyourequireanytechnicalassistance,pleasecontactyourAxis
reseller.Ifyourquestionscannotbeansweredimmediately ,your

多溴
二苯
醚

(PBDE)

AXISP3904-RNetworkCamera

TableofContents

Safetyinformation..........................................6

Hazardlevels...................................................6

Othermessagelevels.............................................6

Hardwareoverview..........................................7

Howtoaccesstheproduct....................................8

Howtoaccesstheproductfromabrowser...........................8

HowtoaccesstheproductfromtheInternet.........................8

Howtosettherootpassword.....................................9

Abouttheliveviewwindow.......................................9

Aboutmediastreams........................................12

AboutH.264format.............................................12

AboutMJPEGformat............................................12

AboutAXISMediaControl(AMC)...................................12

Alternativemethodsofaccessingthevideostream....................13

Howtosetuptheproduct....................................15

Howtoperformabasicsetup.....................................15

Aboutvideosettings........................................16

Howtosetupvideostreams......................................16

Aboutstreamproles............................................18

AboutONVIFmediaproles.......................................18

Aboutcamerasettings...........................................18

ViewArea.....................................................20

Aboutoverlays..................................................21

Aboutprivacymasks.............................................22

Howtoconguretheliveviewwindow.........................24

AboutPTZ(PanTiltZoom)....................................26

Aboutpresetpositions...........................................26

Aboutguardtours...............................................27

Advanced......................................................28

Aboutthecontrolqueue..........................................29

Aboutdetectors............................................30

Aboutcameratampering.........................................30

Aboutapplications..........................................31

Aboutapplicationlicenses........................................31

Howtouploadandstartanapplication.............................31

ApplicationConsiderations........................................31

Aboutevents...............................................32

Howtosetupactionrules........................................32

Howtoaddrecipients............................................34

Howtocreateschedules..........................................35

Howtosetuprecurrences........................................36

Aboutrecordings...........................................37

Howtondrecordings...........................................37

Howtoplayrecordings...........................................37

Howtoexportavideoclip........................................38

Aboutcontinuousrecording.......................................38

Aboutlanguages............................................39

Aboutsystemoptions........................................40

Security.......................................................40

Date&Time....................................................42

Network.......................................................42

Storage.......................................................47

Ports&Devices.................................................50

Maintenance...................................................50

Support.......................................................50

Advanced......................................................51

Howtoresettofactorydefaultsettings.............................51

Troubleshooting............................................53

Howtocheckthecurrentrmware.................................53

Howtoupgradethermware.....................................53

Symptoms,possiblecausesandremedialactions......................54

4

AXISP3904-RNetworkCamera

TableofContents

Technicalspecications......................................57

LEDIndicators..................................................57

SDcardslot....................................................57

Buttons.......................................................57

Connectors....................................................58

Performanceconsiderations.......................................58

5

AXISP3904-RNetworkCamera

Safetyinformation

Safetyinformation

Hazardlevels

DANGER

Indicatesahazardoussituationwhich,ifnotavoided,willresultindeathorseriousinjury.

WARNING

Indicatesahazardoussituationwhich,ifnotavoided,couldresultindeathorseriousinjury.

CAUTION

Indicatesahazardoussituationwhich,ifnotavoided,couldresultinminorormoderateinjury.

NO

TICE

NO NO

TICE TICE

Indicatesasituationwhich,ifnotavoided,couldresultindamagetoproperty.

Othermessagelevels

Important

Indicatessignicantinformationwhichisessentialfortheproducttofunctioncorrectly.

Note

Indicatesusefulinformationwhichhelpsingettingthemostoutoftheproduct.

6

AXISP3904-RNetworkCamera

Hardwareoverview

Hardwareoverview

Forspecicationsofthehardwarecomponents,seeTechnicalspecicationsonpage57.

1

Opticassembly

2

Lenstool

3

Partnumber(P/N)&Serialnumber(S/N)

4

LEDindicators

5

SDcardslot(microSD)

6

Controlbutton

7

NetworkconnectorM12/RJ45

7

AXISP3904-RNetworkCamera

Howtoaccesstheproduct

Howtoaccesstheproduct

ToinstalltheAxisproduct,seetheInstallationGuidesuppliedwiththeproduct.

Theproductcanbeusedwithmostoperatingsystemsandbrowsers.Werecommendthefollowingbrowsers:

•InternetExplorer

•Safari

•Chrome

ToviewstreamingvideoinInternetExplorer,allowinstallationofAXISMediaControl(AMC)whenprompted.

TheAxisproductincludesone(1)H.264decoderlicenseforviewingvideostreams.ThelicenseisautomaticallyinstalledwithAMC.
Theadministratorcandisabletheinstallationofthedecoderstopreventinstallationofunlicensedcopies.

Note

•QuickTime

®

withOSX

TM

®

withWindows

®

orFirefox

TM

®

withotheroperatingsystems.

isalsosupportedforviewingH.264streams.

®

Howtoaccesstheproductfromabrowser

1.Startawebbrowser.

2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.

ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe
drop-downlist.

IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout
howtodiscoverandassignanIPaddress,seethedocumentAssignanIPAddressandAccesstheVideoStreamonAxis
Supportwebatwww.axis.com/support

Note

ToshowBonjourasabrowserbookmark,gotoSafari>Preferences.

3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe
congured.

4.Theproduct’sliveviewpageopensinyourbrowser.

Note

Thecontrolsandlayoutoftheliveviewpagemayhavebeencustomizedtomeetspecicinstallationrequirementsand
userpreferences.Consequently,someoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedin
yourownliveviewpage.

HowtoaccesstheproductfromtheInternet

Onceconnected,theAxisproductisaccessibleonyourlocalnetwork(LAN).ToaccesstheproductfromtheInternetyoumust
congureyournetworkroutertoallowincomingdatatrafctotheproduct.Todothis,enabletheNAT-traversalfeature,which
willattempttoautomaticallyconguretheroutertoallowaccesstotheproduct.ThisisenabledfromSetup>SystemOptions>
Network>TCP/IPAdvanced.

Formoreinformation,seeNATtraversal(portmapping)forIPv4onpage45.SeealsoAXISInternetDynamicDNSServiceat

www.axiscam.net

ForTechnicalnotesonthisandothertopics,visittheAxisSupportwebatwww.axis.com/support

8

AXISP3904-RNetworkCamera

Howtoaccesstheproduct

Howtosettherootpassword

ToaccesstheAxisproduct,youmustsetthepasswordforthedefaultadministratoruserroot.ThisisdoneintheCongureRoot
Passworddialog,whichopenswhentheproductisaccessedforthersttime.

Topreventnetworkeavesdropping,therootpasswordcanbesetviaanencryptedHTTPSconnection,whichrequiresanHTTPS
certicate.HTTPS(HypertextTransferProtocoloverSSL)isaprotocolusedtoencrypttrafcbetweenwebbrowsersandservers.The
HTTPScerticateensuresencryptedexchangeofinformation.SeeHTTPSonpage41.

Thedefaultadministratorusernamerootispermanentandcannotbedeleted.Ifthepasswordforrootislost,theproductmustbe
resettothefactorydefaultsettings.SeeHowtoresettofactorydefaultsettingsonpage51.

TosetthepasswordviaastandardHTTPconnection,enteritdirectlyinthedialog.

TosetthepasswordviaanencryptedHTTPSconnection,followthesesteps:

1.ClickUseHTTPS.

Atemporarycerticate(validforoneyear)iscreated,enablingencryptionofalltrafctoandfromtheproduct,andthe
passwordcannowbesetsecurely.

2.Enterapasswordandthenre-enterittoconrmthespelling.

3.ClickOK.Thepasswordhasnowbeencongured.

SetPowerLineFrequency

PowerlinefrequencyissetthersttimetheAxisproductisaccessedandcanonlybechangedfromPlainCong(seepage51)
orbyresettingtheproducttofactorydefault.

Selectthepowerlinefrequency(50Hzor60Hz)usedatthelocationoftheAxisproduct.Selectingthewrongfrequencymaycause
imageickeriftheproductisusedinuorescentlightenvironments.

Whenusing50Hz,themaximumframerateislimitedto25fps.

Note

Powerlinefrequencyvariesdependingongeographicregion.TheAmericasusuallyuse60Hz,whereasmostotherpartsof
theworlduse50Hz.Localvariationscouldapply.Alwayscheckwiththelocalauthorities.

Abouttheliveviewwindow

Thecontrolsandlayoutoftheliveviewwindowmayhavebeencustomizedtomeetspecicinstallationrequirementsanduser
preferences.Consequently,someoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedinyourownliveview
window.Thefollowingprovidesanoverviewofeachavailablecontrol.

Aboutthecontrolsintheliveviewwindow

ClicktheViewsizebuttonstoshowtheimageinfullsize(rightbutton)ortoscaledowntheimageto
tthebrowserwindow(leftbutton).

SelectastreamprolefortheliveviewwindowfromtheStreamProledrop-downlist.Forinformation
abouthowtocongurestreamproles,seepage18.

9

AXISP3904-RNetworkCamera

Howtoaccesstheproduct

UsetheManualTriggerbuttontotriggeranactionrulefromtheliveviewwindow.Forinformation
abouthowtocongureandenablethebutton,seeAboutthemanualtriggeronpage10.

ClickSnapshottosaveasnapshotofthevideoimage.Thisbuttonisprimarilyintendedforusewhen
theAXISMediaControlviewertoolbarisnotavailable.EnablethisbuttonfromLiveViewCong>
ActionButtons.

Aboutthemanualtrigger

TheManualTriggerisusedtotriggeranactionrulefromtheLiveViewpage.Themanualtriggercanforexamplebeusedto
validateactionsduringproductinstallationandconguration.

Tocongurethemanualtrigger:

1.GotoSetup>Events.

2.ClickAddtoaddanewactionrule.

3.FromtheTriggerdrop-downlist,selectInputSignal.

4.Fromtheseconddrop-downlist,selectManualTrigger.

5.Selectthedesiredactionandconguretheothersettingsasrequired.

Formoreinformationaboutactionrules,seeAbouteventsonpage32.

ToshowthemanualtriggerbuttonsintheLiveViewpage:

1.GotoSetup>LiveViewCong.

2.UnderActionButtons,selectShowmanualtriggerbutton.

AbouttheAXISMediaControlviewertoolbar

TheAXISMediaControlviewertoolbarisavailableinInternetExploreronly.SeeAboutAXISMediaControl(AMC)onpage12for
moreinformation.Thetoolbardisplaysthefollowingbuttons:

ThePlaybuttonconnectstotheAxisproductandstartsplayingamediastream.

TheStopbuttonstopsthemediastream.

TheSnapshotbuttontakesasnapshotofthevideoimage.

ClicktheViewFullScreenbuttonandthevideoimagewilllltheentirescreen.PressESC(Escape)onthecomputer
keyboardtocancelfullscreenview.

TheRecordbuttonisusedtorecordthecurrentvideostreamonyourcomputer.Thelocationwheretherecordingissaved
canbespeciedintheAMCControlPanel.EnablethisbuttonfromLiveViewCong>ViewerSettings.

PTZControls

Note

ThesecontrolsareavailableifdigitalPTZisenabledintheselectedviewarea,seeViewAreaonpage20.

10

AXISP3904-RNetworkCamera

Howtoaccesstheproduct

WiththePTZControlQueueenabledthetimeeachuserisincontrolofthePTZsettingsislimited.Clickthebuttonstorequestor
releasecontrolofthePTZcontrols.ThePTZControlQueueissetupunderPTZ>ControlQueue.

ClicktheEmulatejoystickmodebuttonandclickintheimagetomovethecameraviewinthedirectionofthe
mousepointer.

ClicktheCentermodebuttonandclickintheimagetocenterthecameraviewonthatposition.

Thecentermodebuttoncouldalsobeusedtozoominonaspecicarea.Clickintheimageanddragtodrawa
rectanglesurroundingtheareatobemagnied.Tozoomout,rotatethemousewheel.

Toviewaspecicviewareaorpresetposition,selectitfromtheSourcelist.

PanandTiltbars–Usethearrowstopanandtiltthecameraview,orclickonapositiononthebartosteerthecameraviewto
thatposition.

Zoombar–Usethearrowstozoominandout,orclickonapositiononthebartozoomtothatposition.

ThePTZcontrolscanbedisabledunderPTZ>Advanced>Controls,seeAboutadvancedPTZsettingsonpage28.

11

AXISP3904-RNetworkCamera

Aboutmediastreams

Aboutmediastreams

TheAxisproductprovidesseveralvideostreamformats.Yourrequirementsandthepropertiesofyournetworkwilldeterminethe
typeyouuse.

TheliveviewwindowintheproductprovidesaccesstoH.264andMotionJPEGvideostreams,andtothelistofavailablestream
proles.Otherapplicationsandclientscanaccessvideostreamsdirectly,withoutgoingviatheliveviewwindow.

AboutH.264format

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedwiththeMotion
JPEGformatandasmuchas50%morethantheMPEG-4standard.Thismeansthatmuchlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,muchhighervideoqualitycanbeachievedforagivenbitrate.

Decidingwhichcombinationofprotocolsandmethodstousedependsonyourviewingrequirements,andonthepropertiesof
yournetwork.TheavailableoptionsinAXISMediaControlare:

UnicastRTP

RTPoverRTSP

RTPoverRTSPoverHTTP

MulticastRTP

AXISMediaControlnegotiateswiththeAxisproducttodeterminethetransportprotocoltouse.Theorderofpriority,listedinthe
AMCControlPanel,canbechangedandtheoptionsdisabled,tosuitspecicrequirements.

Note

H.264islicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

Thisunicastmethod(RTPoverUDP)isused
forliveunicastvideo,especiallywhenitis
importanttohaveanup-to-datevideostream,
evenifsomeframesaredropped.

Thisunicastmethod(RTPtunneledoverRTSP)
isusefulasitisrelativelysimpletocongure
rewallstoallowRTSPtrafc.

Thisunicastmethodcanbeusedtotraverse
rewalls.Firewallsarecommonlyconguredto
allowtheHTTPprotocol,thusallowingRTPto
betunneled.

Thismethod(RTPoverUDP)shouldbeusedforlivemulticastvideo.Thevideostreamisalways
up-to-date,evenifsomeframesaredropped.
Multicastingprovidesthemostefcientusageofbandwidthwhentherearelargenumbersof
clientsviewingsimultaneously.Amulticastcannothowever,passanetworkrouterunlessthe
routerisconguredtoallowthis.ItisnotpossibletomulticastovertheInternet,forexample.
Notealsothatallmulticastviewerscountasoneunicastviewerinthemaximumtotalof20
simultaneousconnections.

Unicastingisusedforvideo-on-demand
transmissionsothatthereisnovideotrafc
onthenetworkuntilaclientconnectsand
requeststhestream.
Notethatthereareamaximumof20
simultaneousunicastconnections.

AboutMJPEGformat

ThisformatusesstandardJPEGstillimagesforthevideostream.Theseimagesarethendisplayedandupdatedataratesufcient
tocreateastreamthatshowsconstantlyupdatedmotion.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.TherecommendedmethodofaccessingMotionJPEGlivevideofromtheAxisproductistousetheAXIS
MediaControlinInternetExplorerinWindows.

AboutAXISMediaControl(AMC)

AXISMediaControl(AMC)inInternetExplorerinWindowsistherecommendedmethodofaccessinglivevideofromtheAxisproduct.

12

AXISP3904-RNetworkCamera

Aboutmediastreams

TheAMCControlPanelcanbeusedtocongurevariousvideosettings.PleaseseetheAXISMediaControlUser’sManualformore
information.

TheAMCControlPanelisautomaticallyinstalledonrstuse,afterwhichitcanbecongured.OpentheAMCControlPanelfrom:

•WindowsControlPanel(fromtheStartscreenorStartmenu)

•Alternatively,right-clickthevideoimageinInternetExplorerandclickSettings.

Alternativemethodsofaccessingthevideostream

YoucanalsoaccessvideoandimagesfromtheAxisproductinthefollowingways:

•MotionJPEGserverpush(ifsupportedbytheclient,ChromeorFirefox,forexample).ThisoptionmaintainsanopenHTTP
connectiontothebrowserandsendsdataasandwhenrequired,foraslongasrequired.

•StillJPEGimagesinabrowser.Enterthepathhttp://<ip>/axis-cgi/jpg/image.cgi

•WindowsMediaPlayer.ThisrequiresAXISMediaControlandtheH.264decodertobeinstalled.Thefollowingpaths
canbeused:

-UnicastviaRTP:axrtpu://<ip>/axis-media/media.amp

-UnicastviaRTSP:axrtsp://<ip>/axis-media/media.amp

-UnicastviaRTSP,tunneledviaHTTP:axrtsphttp://<ip>/axis-media/media.amp

-Multicast:axrtpm://<ip>/axis-media/media.amp

•QuickTime

TM

.Thefollowingpathscanbeused:

-rtsp://<ip>/axis-media/media.amp

-rtsp://<ip>/axis-media/media.3gp

13

AXISP3904-RNetworkCamera

Aboutmediastreams

Note

•<ip>=IPaddress

•TheAxisproductsupportsQuickTime6.5.1andlater .

•QuickTimemayaddlatencytothevideostream.

•ItmaybepossibletouseotherplayerstoviewtheH.264streamusingthepathsabove,althoughAxisdoesnotguarantee

this.

14

AXISP3904-RNetworkCamera

Howtosetuptheproduct

Howtosetuptheproduct

TheAxisproductcanbeconguredbyuserswithadministratororoperatorrights.Toopentheproduct’ssetuppages,clickSetupin
thetopright-handcorneroftheliveviewwindow.

•Administratorshaveunrestrictedaccesstoallsettings.

•Operatorshaverestrictedaccesstosettings,seeUsersonpage40

Seealsotheonlinehelp

.

Howtoperformabasicsetup

BasicSetupprovidesshortcutstothesettingsthatshouldbemadebeforeusingtheAxisproduct:

1.Users.Seepage40.

2.TCP/IP.Seepage42.

3.Date&Time.Seepage42.

4.VideoStream.Seepage16.

TheBasicSetupmenucanbedisabledfromSystemOptions>Security>Users.

15

AXISP3904-RNetworkCamera

Aboutvideosettings

Aboutvideosettings

ItispossibletocongurethefollowingvideofeaturesinyourAxisproduct:

•Videostream.Seepage16.

•Streamproles.Seepage18.

•ONVIFMediaProles.Seepage18.

•Camerasettings.Seepage18.

•Viewareas.Seepage20.

•Overlayimage.Seepage21.

•Privacymask.Seepage22.

Howtosetupvideostreams

Tosetuptheproduct’svideostreams,gotoVideo>VideoStream.

Thevideostreamsettingsaredividedintothefollowingtabs:

•Image.Seepage16.

•H.264.Seepage17.

•MJPEG.Seepage18.

Aboutthepixelcounter

Thepixelcountershowsthenumberofpixelsinanareaoftheimage.Thepixelcounterisusefulinsituationswherethereis
aspecicsizerequirement,forexampleinfacerecognition.

Thepixelcountercanbeused:

•Whensettingupavideostream,seeHowtosetupvideostreamsonpage16.UnderPreview,clickOpenandselectthe
Showpixelcounteroptiontoenabletherectangleintheimage.Usethemousetomoveandresizetherectangle,orenter
thenumberofpixelsintheWidthandHeighteldsandclickApply.

•WhenaccessingtheLiveViewpageinInternetExplorerwithAXISMediaControl(AMC)inWindows.Right-clickinthe
imageandselectPixelcounter.Usethemousetomoveandresizetherectangle.

Image

ThedefaultimagesettingscanbeconguredunderVideo>VideoStream.SelecttheImagetab.

Thefollowingsettingsareavailable:

•Resolution.Selectthedefaultresolution.

•Compression.Thecompressionlevelaffectstheimagequality,bandwidthandlesizeofsavedimages;thelowerthe
compression,thehighertheimagequalitywithhigherbandwidthrequirementsandlargerlesizes.

•Mirrorimage.Ifrequired,theimagecanbemirrored.

•Rotateimage.Ifrequired,theimagecanberotated.

16

AXISP3904-RNetworkCamera

Aboutvideosettings

•Maximumframerate.Toavoidbandwidthproblems,theframerateallowedtoeachviewercanbeLimitedtoaxed
amount.Alternatively,theframeratecanbesetasUnlimited,whichmeanstheAxisproductalwaysdeliversthehighest
frameratepossibleunderthecurrentconditions.

•Overlaysettings.SeeAboutoverlaytextonpage21.

ClickSavetoapplythenewsettings.

AboutH.264

H.264,alsoknownasMPEG-4Part10/AVC,isavideocompressionstandardthatprovideshighqualityvideostreamsatlowbitrates.
AnH.264videostreamconsistsofdifferenttypesofframessuchasI-framesandP-frames.AnI-frameisacompleteimage,whereas
P-framesonlycontainthedifferencesfrompreviousframes.

AboutGOPlength

AGroupofPictures(GOP)containsoneI-framefollowedbyanumberofP-frames.TheGOPlengthisthenumberofframes
betweentwoI-frames.

EqualvaluesforGOPlengthandframerateresultinoneGOPpersecond.AhigherGOPlengthvalueresultsinmoresmall-sized
P-framesandlessbig-sizedI-frameswhilekeepingthesameframerate.Inotherwords,ahighGOP-lengthvaluesavesbandwidth,
butthevideoqualitymaydecrease.AlowGOP-lengthvalueincreasesthevideoqualitybutrequiresmorebandwidth.

AboutH.264proles

TheAxisproductsupportsthefollowingH.264prole(s):

•Baseline:UsetheBaselineproleiftheclientdoesnotsupportCABACentropycoding.

•Main:TheMainproleusesCABACandprovidesabettercompressionwithmaintainedvideoquality.Itrequiresalarger
amountofprocessingpowertodecodethantheBaselineprole.

Aboutbitratecontrol

Bitratecontrolisusefultomakesurethevideostreamingdoesnottakeuptoomuchbandwidth.

Aboutvariablebitrate

Variablebitrate(VBR)adjuststhebitrateaccordingtotheimagecomplexity.Whentheactivityinthesceneincreases,VBRadjusts
thebitrateaccordingtothecomplexity,usingupmorebandwidthforincreasedactivityinthescene,andlessforlowersceneactivity.
Variablebitrateissuitableifthereisasurplusinbandwidth,wheretheincreasedbitratemaynotbeanissue.

Aboutconstantbitrate

HowtosetanH.264prole

1.TochangethesettingsforallH.264streamsthatdonotuseastreamprole,gotoVideo>VideoStream>H.264.

2.ToincreaseordecreasethenumberofframesperGOP,settheGOPlength.

3.SelectoneoftheH.264proles.

4.Selectoneofthefollowing:

-Variablebitrate

-Maximumbitrate

5.IfyouselectMaximumbitrate,selectwhichvariabletoprioritizeinthePrioritydrop-downlist.

17

AXISP3904-RNetworkCamera

Aboutvideosettings

6.ClickSave.

Howtoincludecurrentbitrateinatextoverlay

1.GotoVideo>VideoStream>OverlaySettings.

2.IntheIncludetexteldenter#b.

3.ClickSave.

AboutMJPEGsettings

Sometimestheimagesizeislargeduetolowlightorcomplexscenery.Adjustingthemaximumframesizehelpstocontrolthe
bandwidthandstorageusedbytheMotionJPEGvideostreaminthesesituations.SettingtheframesizetotheDefaultsetting
providesconsistentlygoodimagequalityattheexpenseofincreasedbandwidthandstorageusageinlowlight.Limitingtheframe
sizeoptimizesbandwidthandstorageusage,butmayresultinpoorimagequality.

Aboutstreamproles

Astreamproleisasetofpredenedstreamsettingsincludingresolution,compression,framerateandoverlaysettings.Stream
prolescanbeused:

•Whensettinguprecordingusingactionrules.SeeAbouteventsonpage32.

•Whensettingupcontinuousrecording.SeeAboutcontinuousrecordingonpage38.

•IntheLiveViewpage–selectthestreamprolefromtheStreamproledrop-downlist.

Tocreateanewproleormodifyanexistingprole,gotoSetup>Video>StreamProles.

ToselectadefaultstreamprolefortheLiveViewpage,gotoSetup>LiveViewCong.

AboutONVIFmediaproles

AnONVIFmediaproleconsistsofasetofcongurationsthatcanbeusedtochangemediastreamsettings.ONVIFmediaproles
canbeusedbyaclienttoconguremediastreamproperties.

TheONVIFMediaProlespagelistsallpreconguredproles.Theseprolesareincludedintheproductforquicksetup.Youcan
add,modifyorremoveONVIFmediaprolesfromthispage.

Aboutcamerasettings

TheVideo>CameraSettingspageprovidesaccesstoadvancedimagesettingsfortheAxisproduct.

Aboutimageappearance

TochangeImageAppearancegotothemenusunderSetup>Video>CameraSettings.

IncreasingtheColorlevelincreasesthecolorsaturation.Thevalue100producesmaximumcolorsaturationandthevalue0
resultsinablackandwhiteimage.

TheimageBrightnesscanbeadjustedintherange0–100,whereahighervalueproducesabrighterimage.

IncreasingtheSharpnesscanincreasebandwidthusage.Asharperimagemightincreaseimagenoiseespeciallyinlowlight
conditions.Alowersettingreducesimagenoise,butthewholeimagewillappearlesssharp.

TheContrastchangestherelativedifferencebetweenlightanddark.Itcanbeadjustedusingtheslidebar.

18

AXISP3904-RNetworkCamera

Aboutvideosettings

Aboutwhitebalance

TochangethissettinggotoSetup>Video>CameraSettings

Whitebalanceisusedtomakecolorsintheimageappearthesameregardlessofthecolortemperatureofthelightsource.TheAxis
productcanbesettoautomaticallyidentifythelightsourceandcompensateforitscolor.Alternatively,selectthetypeoflight

sourcefromthedrop-downlist.Foradescriptionofeachavailablesetting,seetheonlinehelp

ThewhitebalancewindowisenabledfortheAutomaticandAutomaticoutdooroptionsthatappearintheWhitebalancedrop-down
list.Selectoneoftheoptionsfromthedrop-downlisttosetthewhitebalancewindowproperties.SelectAutomatictousethe
defaultsettingsfortheAutomaticandAutomaticoutdooroptions(intheWhitebalancedrop-downlist).SelectCustomtomanually
setareferencewindowforwhitebalanceintheviewarea.

WideDynamicRange

Widedynamicrange(DynamicContrast)canimprovetheexposurewhenthereisaconsiderablecontrastbetweenlightanddark
areasintheimage.EnableWDRinintensebacklightconditions.DisableWDRinlowlightconditionsforoptimalexposure.

Note

Thissettingisonlypossiblewhenusingautomaticexposurecontrol.

.

TrafcLightmode

Thismodewilldecreasetheexposure,sothattrafclightsandotherbrightlightsourceswillnotsaturatewheninviewatnight.
Inthismode,itispossibletodistinguishthecolorofthetrafclightsatanysurroundinglightlevel.Thismodeisalsofavorable
forlicenseplaterecognition.

Note

Thedecreaseinexposurewillmakethewholeimagedarker,duringconditionsabove.

ThissettingwilldisabletheExposureSettingsforbestresults.

ExposureSettings

Exposureistheamountoflightthecamera’ssensorcapturesforascene.Toomuchlightresultsinawashedoutimageandtoo
littlelightresultsinadarkimage.

Exposurevalue-UsetheExposurevalueslidertoadjusttheoverallbrightnessoftheimage.

Exposurecontrol-Selectasuitableoptiontocontrolexposure.

Formostscenes,theAutomaticoptionwillprovidethebestresults.Theshutterspeedisautomaticallysettoproduceoptimum
imagequality .Fluorescentlampsorotherlightsourcescansometimescauseickeringintheimage.Toreduceickerintheimage,
selecttheFlickeroptionthatmatchesthepowerlinefrequency.
TheHoldcurrentoptionlocksthecurrentexposuresettings.

Maxexposuretime-Shutterspeed,alsocalled‘exposuretime’,standsforthelengthoftimethecamerashutterisopen,thereby
exposingthecamerasensortolight.Ifshutterspeedisfastitcanfreezeactioneffectively.Ifshutterspeedisslow,itcancause
movingobjectstoappearblurred.Decreasingtheexposuretimewillreducemotionblur.

EnableBacklightcompensation-Enablethisoptionifabrightspotoflight,suchasalightbulb,causesotherareasintheimage
toappeartoodark.

Exposurezones-Thissettingdetermineswhichpartoftheimageisusedtocalculatetheexposure.Formostsituations,theAuto
settingcanbeused.
YoucanselectapredenedareabydeningIncludeandExcludewindowswithintheimage.Excludewindowsexcludeareasthatare
toobrightordark,andIncludewindowsincludeareasinthescenethathavebetterlightingwhichwillcontributetotheexposuredata.
TheremustbeatleastoneIncludewindow .TherecanbeatotaloftenIncludeandExcludewindowstotailortheexposurezone.
NotethatanExcludewindowiseffectiveonlywhenplacedinsideanincludewindow.
Tip:Ifanareaisextremelybright,drawanIncludewindowtocoverthewholeareaanddeneExcludewindowswithinitto
blockoutthebrightareas.

19

AXISP3904-RNetworkCamera

Aboutvideosettings

Shutter&Gain

Theshutterandgainsettingsaffecttheamountofmotionblurandnoiseintheimage.Toadapttodifferentlighting,available
storagespaceandbandwidth,itisoftennecessarytoprioritizeeitherlowmotionblurorlownoise.TheAxisproductallowsdifferent
prioritizationinnormallightandinlowlight.

Shutterspeedisrelatedtotheamountoftimetheshutterisopenedandismeasuredinseconds(s).Aslowshutterspeedallows
morelighttoreachthesensorandcanhelpproduceabrighterimageinlowlightsituations.Ontheotherhand,aslowshutter
speedcancausemovingobjectstoappearblurry.

SetShutterto:

•Autotosettheshutterspeedautomatically.Ifrequired,useMaxshuttertolimittheshutterspeedtopreventtheframe
ratefrombeingreduced.

Forexample,toget30fps,setMaxshutterto1/30.

•Fixedtouseaxedshutterspeed.

Gain,measuredindecibel(dB),istheamountofamplicationappliedtotheimage.Ahighgainmayprovideabetterimageinlow
lightsituationsbutwillincreasetheamountofimagenoise.

SetGainto:

•Autotosetthegainautomatically.Ifrequired,useMaxgaintolimittheappliedgain.

•Fixedtouseaxedgain.

Example
Ifstoragespaceorbandwidthislimited,tryusingalowergain.Thiswillreduceimagenoiseandproducesmallerimageles.

ViewArea

Aviewareaisacroppedpartofthefullview.EachviewareaistreatedasavideosourceinLiveViewandhasitsownvideo
streamandPTZsettings.

Whensettingupaviewarea,itisrecommendedthatthevideostreamresolutionisthesamesizeasorsmallerthantheviewarea
size.Settingthevideostreamresolutionlargerthantheviewareasizeimpliesdigitallyscaledupvideoaftersensorcapture,
requiringmorebandwidthwithoutaddingimageinformation.

Toenable,gotoVideo>CameraSettingsandselectEnableViewAreas.

Toaddanewviewarea:

1.GotoVideo>ViewArea.

2.ClickAdd.

3.ThenewviewareaappearsunderSelectedviewarea.EnteradescriptivenameintheNameeld.

4.SelectanAspectratioandaVideostreamresolution.

5.Anewviewareacoversthewholeimage.Usethemousetomoveandresizetheviewarea.

6.SelectEnablePTZtoenabledigitalPTZfortheviewarea.

7.ClickSavetosavethesettings.

Tomodifyaviewarea,selecttheviewareainthelistandmodifythesettingsasrequired.ClickSave.

Toremoveaviewarea,selecttheviewareaandclickRemove.

20

AXISP3904-RNetworkCamera

Aboutvideosettings

Note

ThePTZfunctionalityisusefulduringinstallationoftheAxisproduct.Useaviewareatocropoutaspecicpartofthe
fullview.

Aboutoverlays

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.

Aboutoverlaytext

Anoverlaytextcanincludethecurrentdateandtime,oratextstring.Whenusingatextstring,so-calledmodierscanbeusedto
display,forexample,thecurrentbitrateorthecurrentframerate.

Youcanchoosebetweenthefollowingtextoverlaysizes:

Size

Small

Medium16pixels28pixels

Large21pixels36pixels

Itisalsopossibletodisplaytextwhenanactionruleistriggered,seeHowtoincludeoverlaytextinanactionruleonpage21.

TextheightBackgroundheight

10pixels20pixels

Howtoincludeoverlaytext

1.GotoVideo>VideoStreamandselecttheImagetab.

2.Toincludedateandtime,selectIncludedateandIncludetime.

3.Toincludeatextstring,selectIncludetextandenterthetextintheeld.Modierscanbeused,seeFileNaming&

Date/TimeFormatsintheonlinehelp

4.Selectsize,color,andplacementofthetextstring.

5.ClickSave.

Tomodifythedateandtimeformat,gotoSystemOptions>Date&Time.SeeDate&Timeonpage42.

.

Howtoincludeoverlaytextinanactionrule

Note

Todisplayoverlaytextinmultipleviewareas,overlaytextmustbeenabledineachviewarea.

1.GotoVideo>VideoStreamandselecttheImagetab.

2.UnderOverlaySettings,selectIncludetext.

3.Enterthemodier#D.Whentheruleistriggered,#Disreplacedbythetextspeciedintheactionrule.

Additionaltextinthiseldwillbedisplayedalsowhentheactionruleisnotactive.

4.GotoEvents>ActionRulesandcreateyouractionrule.

5.FromtheActionslist,selectOverlayText.

6.EnterthetexttodisplayintheTexteld.

7.SpecifytheDuration.Thetextcanbedisplayedwhiletheruleisactiveorforaxednumberofseconds.

21

AXISP3904-RNetworkCamera

Aboutvideosettings

Aboutoverlayimages

Anoverlayimageisastaticimagesuperimposedoverthevideostream.Theimage,forexampleacompanylogo,isrstuploadedto
theAxisproductandthenusedtoprovideextrainformationortomaskapartoftheimage.

Imagespecications:

•TheuploadedimageshouldbeaWindows24-bitBMPimagewithmaximum250colors.

•Theimagewidthandheight,inpixels,mustbeexactlydivisiblebyfour.

•Theimagecannotbelargerthanthemaximumimageresolution.

•Ifyoucombineatextoverlaywithandimageoverlay,thetextoverlayalwaystakespresidenceovertheoverlayimagein
height.Atextoverlayalwaysstretchesacrossthewholevideoimagewhichmeansyoucannotshrinktheoverlaystripto
makeroomforanimage.Forinformationaboutthedifferenttextoverlayheights,seeAboutoverlaytext.

Sinceitisstatic,thepositionandsizeofanoverlayimageremainsthesameregardlessofresolutionandpan,tiltorzoommovements.

Tocoverapartofthemonitoredarea,useprivacymasks.SeeAboutprivacymasksonpage22.

Howtouploadanoverlayimage

1.GotoVideo>OverlayImage.

2.ClickBrowseandbrowsetothele.

3.ClickUpload.

4.TheTransparencySettingspageisnowdisplayed:

-Tomakeacolorintheoverlayimagetransparent,selectUsetransparencyandentertheRGBhexadecimalvalue
forthecolor.Example:Tomakewhitetransparent,enterFFFFFF.

Formoreexamplesofhexadecimalvalues,seetheonlinehelp

-Toscaletheimageautomatically,selectScalewithresolution.Theimagewillbescaleddowntotthe
resolutionusedbytheAxisproduct.

5.ClickSave.

.

Howtoincludeanoverlayimage

1.GotoVideo>OverlayImage.

2.SelecttheimagetousefromtheUseoverlayimagelistandclickSave.

3.GotoVideo>VideoStreamandselecttheImagetab.

4.UnderOverlaySettings,selectIncludeoverlayimageatthecoordinates.

5.Tocontroltheimage’sposition,entertheX(horizontal)andY(vertical)coordinates.TheX=0andY=0positionis
thetopleftcorner.Ifapartoftheimageispositionedoutsidethevideoimage,theoverlayimagewillbemovedso
thatthewholeimageisvisible.

6.ClickSave.

Aboutprivacymasks

Aprivacymaskisauser-denedareathatcoverspartsofthemonitoredarea.Privacymasksappearasblocksofsolidcolorandare
appliedonthevideostream.PrivacymaskscannotbebypassedusingtheVAPIX®applicationprogramminginterface(API).

22

AXISP3904-RNetworkCamera

Aboutvideosettings

ThePrivacyMaskList(Video>PrivacyMask)showsallthemasksthatarecurrentlyconguredintheAxisproductandindicates
iftheyareenabled.

Youcanaddanewmask,re-sizethemaskwiththemouse,chooseacolorforthemask,andgivethemaskaname.

Formoreinformation,seetheonlinehelp

Important

Addingmanyprivacymasksmayaffecttheproduct’sperformance.

23

AXISP3904-RNetworkCamera

Howtoconfiguretheliveviewwindow

Howtoconfiguretheliveviewwindow

Youcancustomizetheliveviewwindowandalterittosuityourrequirements.Itispossibletodenethefollowingfeaturesof
theliveviewwindow.

•StreamProle.Seepage18.

•DefaultViewerforBrowser.Seepage24.

•ViewerSettings.Seepage24.

•ActionButtons.ThesearethebuttonsdescribedinAboutthecontrolsintheliveviewwindowonpage9.

•UserDenedLinks.Seepage25.

Howtosetdefaultviewerforbrowsers

FromLiveViewCong>DefaultViewerselectthedefaultmethodforviewingvideoimagesinyourbrowser.Theproductattempts
toshowthevideoimagesintheselectedvideoformatandviewer.Ifthisisnotpossible,theproductoverridesthesettingsand
selectsthebestavailablecombination.

BrowserViewerDescription

WindowsInternetExplorer

Otherbrowsers

Formoreinformation,pleaseseetheonlinehelp.

AMC

QuickTime

StillimageDisplaysstillimagesonly.ClicktheRefreshbuttoninyourbrowsertoviewa

ServerPush

QuickTime

StillimageDisplaysstillimagesonly.ClicktheRefreshbuttoninyourbrowsertoviewa

RecommendedviewerinInternetExplorer(H.264/MotionJPEG).

H.264.

newimage.

Recommendedviewerforotherbrowsers(MotionJPEG).

H.264.

newimage.

Aboutviewersettings

Tocongureoptionsfortheviewer,gotoLiveViewCong>ViewerSettings.

•SelectShowviewertoolbartodisplaytheAXISMediaControl(AMC)ortheQuickTimeviewertoolbarunderthevideo
imageinyourbrowser.

•H.264decoderinstallation.TheadministratorcandisableinstallationoftheH.264decoderincludedwithAXISMedia
Control.Thisisusedtopreventinstallationofunlicensedcopies.Furtherdecoderlicensescanbepurchasedfromyour
Axisreseller.

•SelectShowcrosshairinPTZjoystickmodetoenableacrossthatwillindicatethecenteroftheimageinPTZjoystick
mode.

•SelectUsePTZjoystickmodeasdefaulttoenablejoystickmode.Themodecanbechangedtemporarilyfromthe
PTZcontrolpanel.

•SelectEnablerecordingbuttontoenablerecordingfromtheLiveViewpage.Thisbuttonisavailablewhenusingthe
AMCviewer .TherecordingsaresavedtothelocationspeciedintheAMCControlPanel.SeeAboutAXISMediaControl
(AMC)onpage12.

24

AXISP3904-RNetworkCamera

Howtoconfiguretheliveviewwindow

Aboutuser-denedlinks

Todisplayuser-denedlinksintheliveviewwindow,selecttheShowcustomlinkoption,givethelinkanameandthenenterthe
URLtolinkto.Whendeningaweblinkdonotremovethe'http://'fromtheURLaddress.Customlinkscanbeusedtorunscriptsor
activateexternaldevicesconnectedtotheproduct,ortheycanlinktoawebpage.Customlinksdenedascgilinkswillrunthe
scriptinthebackground,inahiddenframe.Deningthelinkasaweblinkwillopenthelinkinanewwindow.

25

AXISP3904-RNetworkCamera

AboutPTZ(PanTiltZoom)

AboutPTZ(PanTiltZoom)

PTZ(pan,tiltandzoom)isavailableifyouhaveenableddigitalPTZintheselectedviewarea.Formoreinformationonviewareas,
seeViewAreaonpage20.

Aboutpresetpositions

Apresetpositionisasavedviewthatcanbeusedtoquicklysteerthecameratoaspecicposition.Apresetpositionconsistsof
thefollowingvalues:

•Panandtiltpositions

•Zoomposition

Eachviewareahasitsownpresetpositions.

Howtoaccessthepresetpositions

Presetpositionscanbeaccessedinseveralways:

•ByselectingthepresetfromtheSourcedrop-downlistintheLiveViewPage.

•Whensettingupactionrules.Seepage32.

•Whensettingupguardtours.Seepage27.

Howtoaddapresetposition

1.GotoSetup>PTZ>PresetPositions.

2.Clickintheimageorusethecontrolstosteerthecameraviewtothedesiredposition.

3.WriteanameintheCurrentpositioneld.

4.ClickAddtosavethepresetposition.

Howtoincludethepresetpositionnameinanoverlaytext

1.GotoVideo.

2.SelectIncludetext.

3.Writethemodier#Pintheeld.

4.ClickSave.

Howtosetthehomeposition

TheentireviewareaistreatedastheHomepositionwhichisreadilyaccessiblebyclickingtheHomebuttonontheliveview
windowandinthePresetPositionssetupwindow.

TheproductcanbeconguredtoreturntotheHomepositionwhenthePTZfunctionalityhasbeeninactiveforaspeciedlengthof
time.EnterthelengthoftimeintheReturntohomeaftereldandclickSave.Setthetimetozerotopreventtheproductfrom
automaticallyreturningtotheHomeposition.

Aboutthefocuswindow

Thefocuswindowmakesitpossibletoselectanareaofthecamera’simagetowhichthatfocusshouldbeapplied.Thiscanbeuseful
ifthereisapartoftheimagewherefocusismorecritical,orifapartoftheimageshouldbeignoredbytheautofocus.

26

AXISP3904-RNetworkCamera

AboutPTZ(PanTiltZoom)

WhenthefocuswindowissetfromtheLiveViewpage,anychangeinthecamerapositionwillreturntheautofocustotheentire
window.

WhenclickingtheFocusWindowbuttoninthepresetpositionpage,themostrecentlysetfocuswindowfromtheLiveView
pageappears.

Ifyousetthefocuswindowfromthepresetpositionspage,itisincludedinthesettingsforthatpreset.Thefocuswindowcanbe
redenedforthepreset,butitcannotbedeletedunlessthepresetisdeleted.

SetNewPan0°

Important

SetnewPan0°affectsallpreviouslydenedpresets,guardtours,masksetc.

OverviewMap

Clickwithintheoverviewmapcircletoquicklysteerthecameraviewtoanewposition.Thecurrentpositionisindicatedbyagreen
circle.Allviewareasdisplayanoverviewmapatthebottomrightcorner.

Aboutguardtours

Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.Oncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsers)viewingthe
images.

Note

Forproductssupportinglimitedguardtours,thepausebetweensuccessiveguardtoursisatleast10minutes,andthe
xedminimumviewingtimeis10seconds.

Howtocreateaguardtour

1.GotoSetup>PTZ>GuardTour.

2.ClickAdd.

3.Typeaname.

4.Specifythepauselengthbetweenruns.

5.Selectapresetpositionfromthedrop-downlistandclickAdd.

6.Foreachpresetposition,entertheViewTimeinsecondsorminutes.

7.SpecifytheViewOrderofthepresetpositions,orselectRandomvieworder.

8.ClickSave.

Howtoeditaguardtour

1.GotoSetup>PTZ>GuardTour.

2.SelecttheguardtourintheGuardTourList.

3.ClickModify.

Howtodeleteaguardtour

1.GotoSetup>PTZ>GuardTour.

2.SelecttheguardtourintheGuardTourList.

27

AXISP3904-RNetworkCamera

AboutPTZ(PanTiltZoom)

3.ClickRemove.

Abouttourrecording

Howtocreatearecordedtour

Note

Onlythenameoftherecordedtourandpausebetweenrunscanbemodied.Startinganewrecordingwilloverwritethe
existingguardtour.

1.GotoPTZ>GuardTourandclickAdd.

2.SelectCreatearecordtourandclickOK.

3.Typeaname.

4.Specifythepauselengthbetweenruns.

5.Click

6.Whensatised,click

7.ClickOK.

8.Activatetherecordedtourfromtheliveview,theguardtourpagesorthroughevents.Formoreinformationseethe

onlinehelp

tostartrecordingthepan/tilt/zoommovements.

.

.

Advanced

AboutadvancedPTZsettings

AdvancedPTZsettingscanbeconguredunderPTZ>Advanced>Controls.

ThePanelShortcutCommandButtonslistshowstheuser-denedbuttonsthatcanbeaccessedfromtheLiveViewpage’sCtrl
panel.ThesebuttonscanbeusedtoprovidedirectaccesstocommandsissuedusingtheVAPIX®applicationprogramminginterface.
ClickAddtoaddanewshortcutcommandbutton.

ThefollowingPTZcontrolsareenabledbydefault:

•Pancontrol

•Tiltcontrol

•Zoomcontrol

Todisablespeciccontrols,deselecttheoptionsunderEnable/Disablecontrols.

Ifusingmultipleviewareas,deselectingacontrolwillonlydisablethecontrolintheselectedviewarea.

Note

DisablingPTZcontrolswillnotaffectpresetpositions.Forexample,ifthetiltcontrolisdisabled,theproductcanstillmoveto
presetpositionsthatrequireatiltmovement.

28

AXISP3904-RNetworkCamera

AboutPTZ(PanTiltZoom)

Aboutthecontrolqueue

Note

•TheadministratorcanenableanddisablePTZcontrolsforselectedusers.

•Toidentifydifferentusersintheviewergroup,cookiesmustbeenabledontheclient.

•TheControlqueuepolltimeismeasuredinseconds.Formoreinformationseetheonlinehelp

TheadministratorcansetupaqueueforPTZcontrollersfromPTZ>ControlQueue.Oncesetup,thePTZControlQueuebuttons
appearintheliveviewwindowofferingoneviewerexclusivecontrolforalimitedperiodoftime.Otheruserswillbeplacedinqueue.

Auserwhobelongstoagroup(seeUsersonpage40)withahigherPTZprioritycangobeforeotherusersinthequeueandtake
controloftheproduct.Theorderofpriorityisasfollows:

1.Administrator—AnadministratortakesoverPTZcontrolregardlessofwhoisrstinqueue.Theadministratorwillbe
removedfromthequeue60secondsafterthelastPTZcontrolcommand.

2.Event—TheAxisproductcanbeconguredtogotoapresetpositionwhentriggeredbyanalarm(seeAbouteventson
page32).Theeventwillimmediatelybeplacedrstinthequeueexceptwhenanadministratorisincontrol.

3.Operator—Sameasadministratorbutwithlowerpriority

4.GuardTour—Aguardtour(seepage27)hasPTZcontrolforanindeniteperiodoftime.Itmaybeoverriddenbyan
operator,eventoradministrator.Theguardtourwillresumewhenhigherprioritygroupsleavethequeue.

5.Viewer—Multipleviewersmustwaitfortheirturn.Theviewerhas60secondsPTZcontrolbeforecontrolispassed
ontothenextviewerinqueue.

.

29

AXISP3904-RNetworkCamera

Aboutdetectors

Aboutdetectors

Aboutcameratampering

CameraTamperingcangenerateanalarmwhenthecameraisrepositioned,orwhenthelensiscovered,spray-paintedorseverely
de-focused.Tosendanalarm,forexampleviaemail,anactionrulemustbesetup.

Howtoconguretamperingdetection

1.GotoDetectors>CameraTampering.

2.SettheMinimumduration,thatisthetimethatmustelapsebeforeanalarmisgenerated.Increasetimetoprevent
falsealarmsforknownconditionsthataffecttheimage.

3.SelectAlarmfordarkimagesifanalarmshouldbegeneratedwhenlightsaredimmedorturnedoff,orifthelensis
sprayed,covered,orrenderedseverelyoutoffocus.

4.ClickSave.

Howtocongureanactionrulefortamperingalarm

1.GotoEvents>ActionRules.

2.ClickAddtosetupanewactionrule.

3.EnteraNamefortheactionrule.

4.UnderCondition,selectDetectorsfromtheTriggerlist.

5.SelectTamperingfromthelistofdetectors.

6.Optionally,selectascheduleandsetadditionalconditions.

7.Selecttheaction.Example:Tosendanemail,selectSendNoticationandselectaRecipientfromthelistofdened
recipients.

Note

TheWhiletheruleisactiveoptionunderDurationcannotbeusedwithcameratampering,sincecameratamperingdoesnot
haveadurationandonceithasbeentriggereditwillnotautomaticallyreturntoitsuntriggeredstate.

Formoreinformationonactionsrules,seeAbouteventsonpage32.

30

AXISP3904-RNetworkCamera

Aboutapplications

Aboutapplications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Forinformationaboutavailableapplications,downloads,trialsandlicenses,gotowww.axis.com/applications

TondtheusermanualsforAxisapplications,gotowww.axis.com

Note

•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother .Certain

combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.

Aboutapplicationlicenses

Someapplicationsneedalicensetorun.Licensescanbeinstalledintwoways:

•Automaticinstallation—requiresaccesstotheInternet

•Manualinstallation—obtainthelicensekeyfromtheapplicationvendoranduploadthekeytotheAxisproduct

Torequestalicense,theAxisproductserialnumber(S/N)isrequired.Theserialnumbercanbefoundontheproductlabelandunder
SystemOptions>Support>SystemOverview.

Howtouploadandstartanapplication

Touploadandstartanapplication:

1.GotoSetup>Applications.

2.UnderUploadApplication,clickBrowse.LocatetheapplicationleandclickUploadPackage.

3.Installthelicense(ifapplicable).Forinstructions,seethedocumentationprovidedbytheapplicationvendor.

4.Starttheapplication.GotoApplications,selecttheapplicationinthelistofinstalledapplicationsandclickStart.

5.Conguretheapplication.Forinstructions,seethedocumentationprovidedbytheapplicationvendor.

Note

•Applicationscanbeuploadedbyproductadministrators.

•ApplicationsandlicensescanbeinstalledonmultipleproductsatthesametimeusingAXISCameraManagement,version

3.10andlater.

Togeneratealoglefortheapplication,gotoApplications.SelecttheapplicationandclickLog.

ApplicationConsiderations

Ifanapplicationisupgraded,applicationsettings,includingthelicense,willberemoved.Thelicensemustbereinstalledand
theapplicationrecongured.

IftheAxisproduct’srmwareisupgraded,uploadedapplicationsandtheirsettingswillremainunchanged,althoughthisisnot
guaranteedbyAxisCommunications.Notethattheapplicationmustbesupportedbythenewrmware.Forinformationabout
rmwareupgrades,seeHowtoupgradethermwareonpage53.

IftheAxisproductisrestarted,runningapplicationswillrestartautomatically.

IftheAxisproductisrestoredorresettofactorydefault,uploadedapplicationsandtheirsettingsareremoved.Forinformation
aboutrestoringtheAxisproduct,seeMaintenanceonpage50.Forinformationaboutfactorydefault,seeHowtoresettofactory
defaultsettingsonpage51.

31

AXISP3904-RNetworkCamera

Aboutevents

Aboutevents

Theeventpagesallowyoutocongureyourproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct
canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen
theactionistriggerediscalledanactionrule.

Howtosetupactionrules

Anactionruledenestheconditionsthatmustbemetfortheproducttoperformanaction,forexamplerecordvideoorsendan
emailnotication.Ifmultipleconditionsaredened,allofthemmustbemettotriggertheaction.

Formoreinformationaboutavailabletriggersandactions,seeAbouttriggersonpage32andAboutactionsonpage33.

Thefollowingexampledescribeshowtosetupanactionruletorecordvideotoanetworkshareifthereismovementinthe
camera’seldofview.

Howtosetupmotiondetectionandaddanetworkshare:

1.GotoApplicationstostartandcongureAXISVideoMotionDetection.Seetheonlinehelp.

2.GotoSystemOptions>Storageandsetupthenetworkshare.Seepage49.

Howtosetuptheactionrule:

1.GotoEvents>ActionRulesandclickAdd.

2.SelectEnableruleandenteradescriptivenamefortherule.

3.SelectApplicationsfromtheTriggerdrop-downlistandthenselectVMD.

4.Optionally,selectaScheduleandAdditionalconditions.Seebelow.

5.UnderActions,selectRecordVideofromtheTypedrop-downlist.

6.SelectaStreamproleandconguretheDurationsettingsasdescribedbelow.

7.SelectNetworkSharefromtheStoragedrop-downlist.

Tousemorethanonetriggerfortheactionrule,selectAdditionalconditionsandclickAddtoaddadditionaltriggers.Whenusing
additionalconditions,allconditionsmustbemettotriggertheaction.

Topreventanactionfrombeingtriggeredrepeatedly ,aWaitatleasttimecanbeset.Enterthetimeinhours,minutesandseconds,
duringwhichthetriggershouldbeignoredbeforetheactionrulecanbeactivatedagain.

TherecordingDurationofsomeactionscanbesettoincludetimeimmediatelybeforeandaftertheevent.SelectPre-triggertime
and/orPost-triggertimeandenterthenumberofseconds.WhenWhiletheruleisactiveisenabledandtheactionistriggered
againduringthepost-triggertime,therecordingtimewillbeextendedwithanotherpost-triggertimeperiod.

Formoreinformation,seetheonlinehelp

.

Abouttriggers

Availableactionruletriggersandconditionsinclude:

•Applications–Useinstalledapplicationstotriggertherule.SeeAboutapplicationsonpage31.

•Detectors

-LiveStreamAccessed–Triggertherulewhenanystreamisaccessedandduringedgestorageplayback.
Thiscanforexamplebeusedtosendnotications.

32

AXISP3904-RNetworkCamera

Aboutevents

-Tampering–Triggertherulewhentamperingisdetected.SeeAboutcameratamperingonpage30.

•Hardware

-Network–Triggertheruleifnetworkconnectionislostorrestored.Thiscanforexamplebeusedtostart
recordingtotheSDcard.

-Temperature–Triggertheruleifthetemperaturefallsoutsideorinsidetheoperatingrangeoftheproduct.This
canforexamplebeusedtosendmaintenancenotications.

•InputSignal

-ManualTrigger–TriggertheruleusingtheManualTriggerbuttonintheLiveViewpage.SeeAboutthe
controlsintheliveviewwindowonpage9.Thiscanforexamplebeusedtovalidateactionsduringproduct
installationandconguration.

-VirtualInputs–canbeusedbyaVMS(VideoManagementSystem)totriggeractions.Virtualinputscan,for
example,beconnectedtobuttonsintheVMSuserinterface.

•PTZ

-Moving–TriggertherulewhenthecameraviewmovesduetoaPTZoperation.Thiscanforexamplebeused
asanadditionalconditiontopreventanactionruletriggeredbymotiondetectiontorecordvideowhilethe
cameraviewmovesduetoaPTZoperation.

-PresetReached–Triggertherulewhenthecamerastopsatapresetposition.Thiscanbeforexamplebeused
withtheSendImagesactiontouploadimagesfromthepresetposition.

•Storage

-Disruption–Triggertheruleifstorageproblemsaredetected,forexampleifthestoragedeviceisunavailable,
removed,full,lockedorifotherreadorwriteproblemsoccur.Thiscanforexamplebeusedtosendmaintenance
notications.

-Recording–TriggerstherulewhentheAxisproductrecordstothestoragedevice.Therecordingstatustrigger
canbeusedtonotifytheoperator,forexamplebyashingLEDlights,iftheproducthasstartedorstoppedto
recordtothestoragedevice.Notethat,thistriggercanbeusedonlyforedgestoragerecordingstatus.

•System

-SystemReady–Triggertherulewhentheproducthasbeenstartedandallservicesarerunning.Thiscanfor
examplebeusedtosendanoticationwhentheproductrestarts.

•Time

-Recurrence–Triggertheruleperiodically.SeeHowtosetuprecurrencesonpage36.Thiscanforexamplebe
usedtouploadanimageevery5minutes.

-UseSchedule–Triggertheruleaccordingtotheselectedschedule.SeeHowtocreateschedulesonpage35.

Aboutactions

Availableactionsinclude:

•OverlayText–Displayanoverlaytext.SeeHowtoincludeoverlaytextinanactionruleonpage21.

•PTZControl

-PresetPosition–Gotoapresetposition.

-GuardTour–Startaguardtour.SeeAboutguardtoursonpage27.

•RecordVideo–Recordvideotoaselectedstorage.

•SendImages–Sendimagestoarecipient.

33

AXISP3904-RNetworkCamera

Aboutevents

•SendNotication–Sendanoticationmessagetoarecipient.

•SendSNMPTrap–SendanSNMPtrapmessagetotheoperator .MakesurethatSNMPisenabledandcongured
underSystemOptions>Network>SNMP.

•SendVideoClip–Sendavideocliptoarecipient.

•StatusLED–FlashtheLEDindicator.Thiscanforexamplebeusedtovalidatetriggerssuchasmotiondetectionduring
productinstallationandconguration.

Howtoaddrecipients

Theproductcansendmedialesandmessagestonotifyusersaboutevents.Beforetheproductcansendmedialesornotication
messages,youmustdeneoneoremorerecipients.Forinformationaboutavailableoptions,seeAboutrecipienttypesonpage34.

Toaddarecipient:

1.GotoEvents>RecipientsandclickAdd.

2.Enteradescriptivename.

3.SelectarecipientType.

4.Entertheinformationneededfortherecipienttype.

5.ClickTesttotesttheconnectiontotherecipient.

6.ClickOK.

Aboutrecipienttypes

Thefollowingrecipienttypesareavailable:

RecipienttypesUsewithactionNotes

Email

FTP

SFTPSendImages

HTTP

SendImages

SendNotication

SendVideoClip

SendImages

SendVideoClip

SendVideoClip

SendImages

Anemailrecipientcancontainmultipleemailaddresses.

EncryptedletransferusingSSHFileTransportProtocol
(SFTP).SFTPisamoresecuremethodthanFTPbutle
transfermightbeslower,especiallyforlargelessuchashigh
resolutionvideo.

SpecifylogininformationfortheSFTPserverandtheserver’s
publickeyMD5ngerprint(32hexadecimaldigits).

TheSFTPrecipientsupportsSFTPserversusingSSH-2with
RSAandDSAhostkeytypes.RSAisthepreferredmethod.To
useDSA,disabletheRSAkeyontheSFTPserver.

SendNotication

SendVideoClip

34

AXISP3904-RNetworkCamera

Aboutevents

HTTPSSendImages

SendNotication

SendVideoClip

NetworkShareSendImages

SendVideoClip

TCPSendNotication

EncryptedletransferusingHyperTextTransferProtocol
Secure(HTTPS).

SpecifylogininformationfortheHTTPSserverandvalidate
theserver’scerticate.IfthereisaproxybetweentheAxis
productandtheHTTPSserver,alsospecifytheproxysettings.

Anetworksharecanalsobeusedasastoragedevicefor
recordedvideo.GoSystemOptions>Storagetocongure
anetworksharebeforesettingupacontinuousrecordingor
anactionruletorecordvideo.Formoreinformationabout
storagedevices,seeStorageonpage47.

Howtosetupemailrecipients

Emailrecipientscanbeconguredbyselectingoneofthelistedemailproviders,orbyspecifyingtheSMTPserver,portand
authenticationusedby,forexample,acorporateemailserver.

Note

Someemailprovidershavesecurityltersthatpreventusersfromreceivingorviewinglargeattachments,fromreceiving
scheduledemailsandsimilar.Checktheemailprovider’ssecuritypolicytoavoiddeliveryproblemsandlockedemailaccounts.

Tosetupanemailrecipientusingoneofthelistedproviders:

1.GotoEvents>RecipientsandclickAdd.

2.EnteraNameandselectEmailfromtheTypelist.

3.EntertheemailaddressestosendemailstointheToeld.Usecommastoseparatemultipleaddresses.

4.SelecttheemailproviderfromtheProviderlist.

5.EntertheuserIDandpasswordfortheemailaccount.

6.ClickTesttosendatestemail.

Tosetupanemailrecipientusingforexampleacorporateemailserver,followtheinstructionsabovebutselectUserdenedas
Provider.EntertheemailaddresstoappearassenderintheFromeld.SelectAdvancedsettingsandspecifytheSMTPserver
address,portandauthenticationmethod.Optionally,selectUseencryptiontosendemailsoveranencryptedconnection.Theserver
certicatecanbevalidatedusingthecerticatesavailableintheAxisproduct.Forinformationonhowtouploadcerticates,see
Aboutcerticatesonpage41.

Howtocreateschedules

Schedulescanbeusedasactionruletriggersorasadditionalconditions,forexampletorecordvideoifmotionisdetectedoutside
ofcehours.Useoneofthepredenedschedulesorcreateanewscheduleasdescribedbelow.

Tocreateanewschedule:

1.GotoEvents>SchedulesandclickAdd.

2.Enteradescriptivenameandtheinformationneededforadaily,weekly,monthlyoryearlyschedule.

3.ClickOK.

Tousethescheduleinanactionrule,selecttheschedulefromtheScheduledrop-downlistintheActionRuleSetuppage.

35

AXISP3904-RNetworkCamera

Aboutevents

Howtosetuprecurrences

Recurrencesareusedtotriggeractionrulesrepeatedly,forexampleevery5minutesoreveryhour .

Tosetuparecurrence:

1.GotoEvents>RecurrencesandclickAdd.

2.Enteradescriptivenameandrecurrencepattern.

3.ClickOK.

Tousetherecurrenceinanactionrule,rstselectTimefromtheTriggerdrop-downlistintheActionRuleSetuppageandthen
selecttherecurrencefromtheseconddrop-downlist.

Tomodifyorremoverecurrences,selecttherecurrenceintheRecurrencesListandclickModifyorRemove.

36

AXISP3904-RNetworkCamera

Aboutrecordings

Aboutrecordings

TheAxisproductcanbeconguredtorecordvideocontinuouslyoraccordingtoanactionrule:

•Tostartacontinuousrecording,seepage38.

•Tosetupactionrules,seepage32.

•Toaccessrecordings,seeHowtondrecordingsonpage37.

•Toplayrecordings,seeHowtoplayrecordingsonpage37.

•Toexportarecordingasavideoclip,seeHowtoexportavideocliponpage38.

•Tocongurecameracontrolledstorage,seeStorageonpage47.

Howtondrecordings

RecordingsstoredontheSDcardornetworksharecanbeaccessedfromtheRecordings>Listpage.Thepagelistsallrecordingson
thestoragedeviceandshowseachrecording’sstartdateandtime,durationandtheeventthattriggeredtherecording.

Note

Therecording’sstartdateandtimeissetaccordingtotheAxisproduct’sdateandtimesettings.IftheAxisproductis
conguredtouseatimezonedifferentfromthelocaltimezone,makesuretoconguretheRecordingtimeltersaccording
totheproduct’stimezone.DateandtimesettingsareconguredunderSystemOptions>Date&Time,seeDate&Time
onpage42.

Tondarecording,followthesesteps:

1.GotoRecordings>List.

2.Toreducethenumberofrecordingsdisplayed,selectthedesiredoptionsunderFilter:

Recordingtime–ListrecordingsthatstartedbetweentheFromandTotimes.

Event–Listrecordingsthatweretriggeredbyaspecicevent.Selectcontinuoustolistcontinuousrecordings.

Storage–Listrecordingsfromaspecicstoragedevice.

Sort–Specifyhowrecordingsshouldbesortedinthelist.

Results–Specifythemaximumnumberofrecordingstodisplay.

3.Toapplythelters,clicktheFilterbutton.Someltersmaytakealongtimetocomplete.

4.TherecordingsaredisplayedintheRecordinglist.

Toplayarecording,selecttherecordingandclickPlay.SeealsoHowtoplayrecordingsonpage37.

Toviewdetailedinformationaboutarecording,selecttherecordingandclickProperties.

Toexportarecordingorapartofarecordingasavideoclip,selecttherecordingandclickExport.SeealsoHowtoexporta
videocliponpage38.

Toremovearecordingfromthestoragedevice,selecttherecordingandclickRemove.

Howtoplayrecordings

RecordingsontheSDcardornetworksharecanbeplayeddirectlyfromtheAxisproduct’swebpages.

37

AXISP3904-RNetworkCamera

Aboutrecordings

Toplayarecording,followthesesteps:

1.GotoRecordings>List.

2.Toreducethenumberofrecordingsdisplayed,selectthedesiredoptionsunderFilterandclicktheFilterbuttontoapply
thelters.SeealsoHowtondrecordingsonpage37.

3.SelecttherecordingandclickPlay.Therecordingwillbeplayedinanewbrowserwindow.

Howtoexportavideoclip

RecordingsontheSDcardornetworksharecanbeexportedasvideoclips.Youcanexportacompleterecordingorapartofa
recording.

Note

TheexportedrecordingisaMatroskavideole(.mkv).ToplaytherecordinginWindowsMediaPlayer,AXISMatroskaFile
Splittermustbeinstalled.AXISMatroskaFileSplittercanbedownloadedfromwww.axis.com/support/downloads

Toexportavideoclip,followthesesteps:

1.GotoRecordings>List.

2.Toreducethenumberofrecordingsdisplayed,selectthedesiredoptionsunderFilterandclicktheFilterbuttontoapply
thelters.SeealsoHowtondrecordingsonpage37.

3.SelecttherecordingandclickExport.TheExportRecordingdialogopens.

4.Bydefault,thecompleterecordingisselected.Toexportapartoftherecording,modifythestartandstoptimes.

5.Optionally,enteralenamefortherecording.

6.ClickExport.

Note

Recordingscanalsobeexportedfromtheplaybackwindow.

Aboutcontinuousrecording

TheAxisproductcanbeconguredtocontinuouslysavevideotoastoragedevice.Forinformationaboutstoragedevices,seeStorage
onpage47.Topreventthediskfrombecomingfull,itisrecommendedtocongurethedisktoautomaticallyremoveoldrecordings.

Ifanewstreamproleisselectedwhilearecordingisongoing,therecordingwillbestoppedandsavedintherecordinglistanda
newrecordingwiththenewstreamprolewillstart.Allpreviouscontinuousrecordingswillremainintherecordinglistuntilthey
areremovedmanuallyorthroughautomaticremovalofoldrecordings.

Tostartacontinuousrecording,followthesesteps:

1.GotoRecordings>Continuous.

2.SelectEnabled.

3.SelectthetypeofstoragedevicefromtheStoragelist.

4.SelectaStreamproletouseforcontinuousrecordings.

5.ClickSavetosaveandstarttherecording.

38

AXISP3904-RNetworkCamera

Aboutlanguages

Aboutlanguages

MultiplelanguagescanbeinstalledintheAxisproduct.Allwebpagesincludingtheonlinehelpwillbedisplayedintheselected
language.Toswitchlanguages,gotoSetup>Languagesandrstuploadthenewlanguagele.Browseandlocatetheleandclick
theUploadLanguagebutton.SelectthenewlanguagefromthelistandclickSave.

Note

•Resettingtheproducttofactorydefaultsettingswilleraseanyuploadedlanguagelesandresettheproductlanguageto

English.

•ClickingtheRestorebuttonontheMaintenancepagewillnotaffectthelanguage.

•Armwareupgradewillnotaffectthelanguageused.Howeverifyouhaveuploadedanewlanguagetotheproductand

laterupgradethermware,itmayhappenthatthetranslationnolongermatchestheproduct'swebpages.Inthiscase,
uploadanupdatedlanguagele.

•Alanguagealreadyinstalledintheproductwillbereplacedwhenacurrentoralaterversionofthelanguageleisuploaded.

39

AXISP3904-RNetworkCamera

Aboutsystemoptions

Aboutsystemoptions

Security

Users

UseraccesscontrolisenabledbydefaultandcanbeconguredunderSystemOptions>Security>Users.Anadministratorcan
setupotherusersbygivingthemusernamesandpasswords.Itisalsopossibletoallowanonymousviewerlogin,whichmeans
thatanybodymayaccesstheLiveViewpage.

Theuserlistdisplaysauthorizedusersandusergroups(accesslevels):

•ViewershaveaccesstotheLiveViewpage

•Operatorshaveaccesstoallsettingsexcept:

-creatingandmodifyingPTZpresets

-creatingandmodifyingPTZcontrolsettings

-creatingandmodifyingprivacymasksettings

-uploadingapplicationsandlanguageles

-anyofthesettingsincludedintheSystemOptions

•Administratorshaveunrestrictedaccesstoallsettings.Theadministratorcanadd,modifyandremoveotherusers.

Note

NotethatwhentheoptionEncrypted&unencryptedisselected,thewebserverwillencryptthepassword.Thisisthedefault
optionforanewunitoraunitresettofactorydefaultsettings.

UnderHTTP/RTSPPasswordSettings,selectthetypeofpasswordtoallow.Youmayneedtoallowunencryptedpasswordsifthereare
viewingclientsthatdonotsupportencryption,orifyouupgradedthermwareandexistingclientssupportencryptionbutneed
tologinagainandbeconguredtousethisfunctionality.

UnderUserSettings,selecttheEnableanonymousviewerloginoptiontoallowanonymoususersaccesstotheLiveViewpage.

SelecttheEnableanonymousPTZcontrollogintoallowanonymoususersaccesstothePTZcontrols.

DeselecttheEnableBasicSetupoptiontohidetheBasicSetupmenu.BasicSetupprovidesquickaccesstosettingsthatshouldbe
madebeforeusingtheAxisproduct.

ONVIF

ONVIF(OpenNetworkVideoInterfaceForum)isaglobalinterfacestandardthatmakesiteasierforendusers,integrators,consultants,
andmanufacturerstotakeadvantageofthepossibilitiesofferedbynetworkvideotechnology.ONVIFenablesinteroperability
betweendifferentvendorproducts,increasedexibility,reducedcostandfuture-proofsystems.

BycreatingauseryouautomaticallyenableONVIFcommunication.UsetheusernameandpasswordwithallONVIFcommunication
withtheproduct.Formoreinformationseewww.onvif.org

IPAddressFilter

IPaddresslteringisenabledontheSystemOptions>Security>IPAddressFilterpage.Onceenabled,thelistedIPaddressare
allowedordeniedaccesstotheAxisproduct.SelectAlloworDenyfromthelistandclickApplytoenableIPaddressltering.

Theadministratorcanaddupto256IPaddressentriestothelist(asingleentrycancontainmultipleIPaddresses).

40

AXISP3904-RNetworkCamera

Aboutsystemoptions

HTTPS

HTTPS(HyperTextTransferProtocoloverSecureSocketLayer,orHTTPoverSSL)isawebprotocolprovidingencryptedbrowsing.
HTTPScanalsobeusedbyusersandclientstoverifythatthecorrectdeviceisbeingaccessed.Thesecuritylevelprovidedby
HTTPSisconsideredadequateformostcommercialexchanges.

TheAxisproductcanbeconguredtorequireHTTPSwhenusersfromdifferentusergroups(administrator ,operator,viewer)login.

TouseHTTPS,anHTTPScerticatemustrstbeinstalled.GotoSystemOptions>Security>Certicatestoinstallandmanage
certicates.SeeAboutcerticatesonpage41.

ToenableHTTPSontheAxisproduct:

1.GotoSystemOptions>Security>HTTPS

2.SelectanHTTPScerticatefromthelistofinstalledcerticates.

3.Optionally,clickCiphersandselecttheencryptionalgorithmstouseforSSL.

4.SettheHTTPSConnectionPolicyforthedifferentusergroups.

5.ClickSavetoenablethesettings.

ToaccesstheAxisproductviathedesiredprotocol,intheaddresseldinabrowser,enterhttps://fortheHTTPSprotocol
andhttp://fortheHTTPprotocol.

TheHTTPSportcanbechangedontheSystemOptions>Network>TCP/IP>Advancedpage.

Aboutcerticates

Certicatesareusedtoauthenticatedevicesonanetwork.Typicalapplicationsincludeencryptedwebbrowsing(HTTPS)andsecure
uploadofimagesandnoticationmessagesforexampleviaemail.TwotypesofcerticatescanbeusedwiththeAxisproduct:

Server/Clientcerticates-ToauthenticatetheAxisproduct.AServer/Clientcerticatecanbeself-signedorissuedbyaCerticate
Authority(CA).Aself-signedcerticateofferslimitedprotectionandcanbeusedbeforeaCA-issuedcerticatehasbeenobtained.

CAcerticates-Toauthenticatepeercerticates,forexamplethecerticateofanauthenticationserver.TheAxisproductis
shippedwithseveralpreinstalledCAcerticates.

Note

•Iftheproductisresettofactorydefault,allcerticates,exceptpreinstalledCAcerticates,willbedeleted.

•Iftheproductisresettofactorydefault,allpreinstalledCAcerticatesthathavebeendeletedwillbereinstalled.

Howtocreateaself-signedcerticate

1.GotoSetup>SystemOptions>Security>Certicates.

2.ClickCreateself-signedcerticateandprovidetherequestedinformation.

HowtocreateandinstallaCA-signedcerticate

1.Createaself-signedcerticate,seeHowtocreateaself-signedcerticateonpage41.

2.GotoSetup>SystemOptions>Security>Certicates.

3.ClickCreatecerticatesigningrequestandprovidetherequestedinformation.

4.CopythePEM-formattedrequestandsendtotheCAofyourchoice.

5.Whenthesignedcerticateisreturned,clickInstallcerticateanduploadthecerticate.

41

AXISP3904-RNetworkCamera

Aboutsystemoptions

HowtoinstalladditionalCAcerticates

1.GotoSetup>SystemOptions>Security>Certicates.

2.ClickInstallcerticateanduploadthecerticate.

Date&Time

TheAxisproduct’sdateandtimesettingsareconguredunderSystemOptions>Date&Time.

CurrentServerTimedisplaysthecurrentdateandtime(24hclock).Thetimecanbedisplayedin12hclockinthetextoverlay(see

below).

Tochangethedateandtimesettings,selectthepreferredTimemodeunderNewServerTime:

•Synchronizewithcomputertime–Setsdateandtimeaccordingtothecomputer’sclock.Withthisoption,dateand
timearesetonceandwillnotbeupdatedautomatically.

•SynchronizewithNTPServer–ObtainsdateandtimefromanNTPserver.Withthisoption,dateandtimesettingsare
updatedcontinuously.ForinformationonNTPsettings,seeNTPCongurationonpage44.

IfusingahostnamefortheNTPserver,aDNSservermustbecongured.SeeDNSCongurationonpage44.

•Setmanually–Allowsyoutomanuallysetdateandtime.

IfusinganNTPserver,selectyourTimezonefromthedrop-downlist.Ifrequired,checkAutomaticallyadjustfordaylightsaving
timechanges.

TheDate&TimeFormatUsedinImagesisthedateandtimeformatdisplayedasatextoverlayinthevideostream.Usethe

predenedformatsorseeFileNaming&Date/TimeFormatsintheonlinehelp
timeformats.Toincludedateandtimeintheoverlaytext,gotoVideoandselectIncludedateandIncludetime.

forinformationonhowtocreatecustomdateand

Network

BasicTCP/IPSettings

TheAxisproductsupportsIPversion4andIPversion6.Bothversionscanbeenabledsimultaneously,andatleastoneversion
mustalwaysbeenabled.

IPv4AddressConguration

Bydefault,theAxisproductissettouseIPv4(IPversion4)andtoobtaintheIPaddressautomaticallyviaDHCP.TheIPv4settingsare
conguredunderSystemOptions>Network>TCP/IP>Basic.

DHCP(DynamicHostCongurationProtocol)allowsnetworkadministratorstocentrallymanageandautomatetheassignmentof
IPaddresses.DHCPshouldonlybeenabledifusingdynamicIPaddressnotication,oriftheDHCPcanupdateaDNSserver.Itis
thenpossibletoaccesstheAxisproductbyname(hostname).

IfDHCPisenabledandtheproductcannotbeaccessed,runAXISIPUtilitytosearchthenetworkforconnectedAxisproducts,orreset
theproducttothefactorydefaultsettings(seepage51)andthenperformtheinstallationagain.

TouseastaticIPaddress,checkUsethefollowingIPaddressandspecifytheIPaddress,subnetmaskanddefaultrouter.

IPv6AddressConguration

IfIPv6(IPversion6)isenabled,theAxisproductwillreceiveanIPaddressaccordingtothecongurationinthenetworkrouter.

ToenableIPv6,gotoSystemOptions>Network>TCP/IP>Basic.OthersettingsforIPv6shouldbeconguredinthenetworkrouter.

42

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ARP/Ping

Theproduct’sIPaddresscanbeassignedusingARPandPing.Forinstructions,seeAssignIPAddressUsingARP/Pingonpage43.

TheARP/Pingserviceisenabledbydefaultbutisautomaticallydisabledtwominutesaftertheproductisstarted,orassoonasanIP
addressisassigned.Tore-assignIPaddressusingARP/Ping,theproductmustberestartedtoenableARP/Pingforanadditional
twominutes.

Todisabletheservice,gotoSystemOptions>Network>TCP/IP>BasicandcleartheoptionEnableARP/PingsettingofIPaddress.

Pingingtheproductisstillpossiblewhentheserviceisdisabled.

AssignIPAddressUsingARP/Ping

Theproduct'sIPaddresscanbeassignedusingARP/Ping.Thecommandmustbeissuedwithin2minutesofconnectingpower.

1.AcquireafreestaticIPaddressonthesamenetworksegmentasthecomputer.

2.Locatetheserialnumber(S/N)ontheproductlabel.

3.Openacommandpromptandenterthefollowingcommands:

Linux/Unixsyntax

arp-s<IPaddress><serialnumber>temp
ping-s408<IPaddress>

Linux/Unixexample

arp-s192.168.0.12500:40:8c:18:10:00temp
ping-s408192.168.0.125

Windowssyntax(thismayrequirethatyourunthecommandpromptasanadministrator)

arp-s<IPaddress><serialnumber>
ping-l408-t<IPaddress>

Windowsexample(thismayrequirethatyourunthecommandpromptasanadministrator)

arp-s192.168.0.12500-40-8c-18-10-00
ping-l408-t192.168.0.125

4.Checkthatthenetworkcableisconnectedandthenrestarttheproductbydisconnectingandreconnectingpower.

5.ClosethecommandpromptwhentheproductrespondswithReplyfrom192.168.0.125:...orsimilar.

6.Openabrowserandtypehttp://<IPaddress>intheLocation/Addresseld.

ForothermethodsofassigningtheIPaddress,seethedocumentAssignanIPAddressandAccesstheVideoStreamonAxisSupport
webatwww .axis.com/support

Note

•ToopenacommandpromptinWindows,opentheStartmenuandtypecmdintheRun/Searcheld.

•TousetheARPcommandinWindows8/Windows7/WindowsVista,right-clickthecommandprompticonandselect

Runasadministrator.

•ToopenacommandpromptinMacOSX,opentheTerminalutilityfromApplication>Utilities.

AXISVideoHostingSystem(AVHS)

AVHSusedinconjunctionwithanAVHSservice,provideseasyandsecureInternetaccesstoliveandrecordedvideoaccessiblefrom
anylocation.FormoreinformationandhelptondalocalAVHSServiceProvidergotowww.axis.com/hosting

43

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TheAVHSsettingsareconguredunderSystemOptions>Network>TCPIP>Basic.ThepossibilitytoconnecttoanAVHSservice
isenabledbydefault.Todisable,cleartheEnableAVHSbox.

One-clickenabled-Pressandholdtheproduct’scontrolbutton(seeHardwareoverviewonpage7)forabout3secondstoconnectto
anAVHSserviceovertheInternet.Onceregistered,AlwayswillbeenabledandtheAxisproductstaysconnectedtotheAVHSservice.
Iftheproductisnotregisteredwithin24hoursfromwhenthebuttonispressed,theproductwilldisconnectfromtheAVHSservice.

Always-TheAxisproductwillconstantlyattempttoconnecttotheAVHSserviceovertheInternet.Onceregisteredtheproductwill
stayconnectedtotheservice.Thisoptioncanbeusedwhentheproductisalreadyinstalledanditisnotconvenienttousethe
one-clickinstallation.

AXISInternetDynamicDNSService

AXISInternetDynamicDNSServiceassignsahostnameforeasyaccesstotheproduct.Formoreinformation,seewww .axiscam.net

ToregistertheAxisproductwithAXISInternetDynamicDNSService,gotoSystemOptions>Network>TCP/IP>Basic.Under
Services,clicktheAXISInternetDynamicDNSServiceSettingsbutton(requiresaccesstotheInternet).Thedomainnamecurrently
registeredatAXISInternetDynamicDNSservicefortheproductcanatanytimeberemoved.

Note

AXISInternetDynamicDNSServicerequiresIPv4.

AdvancedTCP/IPSettings

DNSConguration

DNS(DomainNameService)providesthetranslationofhostnamestoIPaddresses.TheDNSsettingsareconguredunderSystem
Options>Network>TCP/IP>Advanced.

SelectObtainDNSserveraddressviaDHCPtousetheDNSsettingsprovidedbytheDHCPserver.

Tomakemanualsettings,selectUsethefollowingDNSserveraddressandspecifythefollowing:

Domainname-Enterthedomain(s)tosearchforthehostnameusedbytheAxisproduct.Multipledomainscanbeseparatedby
semicolons.Thehostnameisalwaystherstpartofafullyqualieddomainname,forexample,myserveristhehostnameinthe
fullyqualieddomainnamemyserver.mycompany.comwheremycompany.comisthedomainname.

Primary/SecondaryDNSserver-EntertheIPaddressesoftheprimaryandsecondaryDNSservers.ThesecondaryDNSserveris
optionalandwillbeusediftheprimaryisunavailable.

NTPConguration

NTP(NetworkTimeProtocol)isusedtosynchronizetheclocktimesofdevicesinanetwork.TheNTPsettingsareconguredunder
SystemOptions>Network>TCP/IP>Advanced.

SelectObtainNTPserveraddressviaDHCPtousetheNTPsettingsprovidedbytheDHCPserver.

Tomakemanualsettings,selectUsethefollowingNTPserveraddressandenterthehostnameorIPaddressoftheNTPserver.

HostNameConguration

TheAxisproductcanbeaccessedusingahostnameinsteadofanIPaddress.ThehostnameisusuallythesameastheassignedDNS
name.ThehostnameisconguredunderSystemOptions>Network>TCP/IP>Advanced.

SelectObtainhostnameviaIPv4DHCPtousehostnameprovidedbytheDHCPserverrunningonIPv4.

SelectUsethehostnametosetthehostnamemanually.

SelectEnabledynamicDNSupdatestodynamicallyupdatelocalDNSserverswhenevertheAxisproduct’sIPaddresschanges.

Formoreinformation,seetheonlinehelp

.

44

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Link-LocalIPv4Address

Link-LocalAddressisenabledbydefaultandassignstheAxisproductanadditionalIPaddresswhichcanbeusedtoaccess
theproductfromotherhostsonthesamesegmentonthelocalnetwork.TheproductcanhaveaLink-LocalIPandastatic
orDHCP-suppliedIPaddressatthesametime.

ThisfunctioncanbedisabledunderSystemOptions>Network>TCP/IP>Advanced.

HTTP

TheHTTPportusedbytheAxisproductcanbechangedunderSystemOptions>Network>TCP/IP>Advanced.Inadditiontothe
defaultsetting,whichis80,anyportintherange1024–65535canbeused.

HTTPS

TheHTTPSportusedbytheAxisproductcanbechangedunderSystemOptions>Network>TCP/IP>Advanced.Inadditionto
thedefaultsetting,whichis443,anyportintherange1024–65535canbeused.

ToenableHTTPS,gotoSystemOptions>Security>HTTPS.Formoreinformation,seeHTTPSonpage41.

NATtraversal(portmapping)forIPv4

Anetworkrouterallowsdevicesonaprivatenetwork(LAN)toshareasingleconnectiontotheInternet.Thisisdonebyforwarding
networktrafcfromtheprivatenetworktothe“outside”,thatis,theInternet.Securityontheprivatenetwork(LAN)isincreased
sincemostroutersarepre-conguredtostopattemptstoaccesstheprivatenetwork(LAN)fromthepublicnetwork(Internet).

UseNATtraversalwhentheAxisproductislocatedonanintranet(LAN)andyouwishtomakeitavailablefromtheother(WAN)side
ofaNATrouter .WithNATtraversalproperlycongured,allHTTPtrafctoanexternalHTTPportintheNATrouterisforwardedto
theproduct.

NATtraversalisconguredunderSystemOptions>Network>TCP/IP>Advanced.

Note

•ForNATtraversaltowork,thismustbesupportedbytherouter.TheroutermustalsosupportUPnP

•Inthiscontext,routerreferstoanynetworkroutingdevicesuchasaNATrouter,Networkrouter,InternetGateway,

Broadbandrouter,Broadbandsharingdevice,orasoftwaresuchasarewall.

Enable/Disable-Whenenabled,theAxisproductattemptstocongureportmappinginaNATrouteronyournetwork,usingUPnP
NotethatUPnP

UsemanuallyselectedNATrouter-SelectthisoptiontomanuallyselectaNATrouterandentertheIPaddressfortherouterin
theeld.Ifnorouterisspecied,theproductautomaticallysearchesforNATroutersonyournetwork.Ifmorethanonerouteris
found,thedefaultrouterisselected.

AlternativeHTTPport-SelectthisoptiontomanuallydeneanexternalHTTPport.Enteraportintherange1024–65535.Ifthe
porteldisemptyorcontainsthedefaultsetting,whichis0,aportnumberisautomaticallyselectedwhenenablingNATtraversal.

Note

•AnalternativeHTTPportcanbeusedorbeactiveevenifNATtraversalisdisabled.ThisisusefulifyourNATrouterdoesnot

•Ifyouattempttomanuallyenteraportthatisalreadyinuse,anotheravailableportisautomaticallyselected.

•Whentheportisselectedautomaticallyitisdisplayedinthiseld.Tochangethis,enteranewportnumberandclickSave.

TM

mustbeenabledintheproduct(seeSystemOptions>Network>UPnP).

supportUPnPandyouneedtomanuallycongureportforwardingintheNATrouter.

TM

.

TM

.

FTP

TheFTPserverrunningintheAxisproductenablesuploadofnewrmware,userapplications,etc.TheFTPservercanbedisabled
underSystemOptions>Network>TCP/IP>Advanced.

45

AXISP3904-RNetworkCamera

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Note

ThisFTPserverhasnothingtodowiththeproduct’sabilitytotransferimagesviaFTPtootherlocationsandservers.

RTSP

TheRTSPserverrunningintheAxisproductallowsaconnectingclienttostartanH.264stream.TheRTSPportnumbercanbe
changedunderSystemOptions>Network>TCP/IP>Advanced.Thedefaultportis554.

Note

H.264videostreamswillnotbeavailableiftheRTSPserverisdisabled.

SOCKS

SOCKSisanetworkingproxyprotocol.TheAxisproductcanbeconguredtouseaSOCKSservertoreachnetworksontheother
sideofarewallorproxyserver.ThisfunctionalityisusefuliftheAxisproductislocatedonalocalnetworkbehindarewall,and
notications,uploads,alarms,etcneedtobesenttoadestinationoutsidethelocalnetwork(forexampletheInternet).

SOCKSisconguredunderSystemOptions>Network>SOCKS.Formoreinformation,seetheonlinehelp

.

QoS(QualityofService)

QoS(QualityofService)guaranteesacertainlevelofaspeciedresourcetoselectedtrafconanetwork.AQoS-awarenetwork
prioritizesnetworktrafcandprovidesagreaternetworkreliabilitybycontrollingtheamountofbandwidthanapplicationmayuse.

TheQoSsettingsareconguredunderSystemOptions>Network>QoS.UsingDSCP(DifferentiatedServicesCodepoint)values,the
Axisproductcanmarkdifferenttypesoftrafc.

SNMP

TheSimpleNetworkManagementProtocol(SNMP)allowsremotemanagementofnetworkdevices.AnSNMPcommunityisthe
groupofdevicesandmanagementstationrunningSNMP.Communitynamesareusedtoidentifygroups.

AXISVideoMIB(ManagementInformationBase)forvideohardwarecanbeusedtomonitorAxis-specic,hardware-related
issuesthatmayneedadministrativeattention.FormoreinformationaboutAXISVideoMIBandtodownloadMIBles,goto

www.axis.com/support

ToenableandcongureSNMPintheAxisproduct,gototheSystemOptions>Network>SNMPpage.

Dependingonthelevelofsecurityrequired,selecttheversiononSNMPtouse.

TrapsareusedbytheAxisproducttosendmessagestoamanagementsystemonimportanteventsandstatuschanges.CheckEnable
trapsandentertheIPaddresswherethetrapmessageshouldbesentandtheTrapcommunitythatshouldreceivethemessage.

Note

IfHTTPSisenabled,SNMPv1andSNMPv2cshouldbedisabled.

TrapsforSNMPv1/v2areusedbytheAxisproducttosendmessagestoamanagementsystemonimportanteventsandstatus
changes.CheckEnabletrapsandentertheIPaddresswherethetrapmessageshouldbesentandtheTrapcommunitythat
shouldreceivethemessage.

Thefollowingtrapsareavailable:

•Coldstart

•Warmstart

•Linkup

•Authenticationfailed

46

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Note

AllAXISVideoMIBtrapsareenabledwhenSNMPv1/v2ctrapsareenabled.Itisnotpossibletoturnonoroffspecictraps.

SNMPv3providesencryptionandsecurepasswords.TousetrapswithSNMPv3,anSNMPv3managementapplicationisrequired.

TouseSNMPv3,HTTPSmustbeenabled,seeHTTPSonpage41.ToenableSNMPv3,checktheboxandprovidetheinitialuser
password.

Note

Theinitialpasswordcanonlybesetonce.Ifthepasswordislost,theAxisproductmustberesettofactorydefault,seeHow
toresettofactorydefaultsettingsonpage51.

TM

UPnP

TheAxisproductincludessupportforUPnP
systemsandclientsthatsupportthisprotocol.

TM

UPnP

canbedisabledunderSystemOptions>Network>UPnP.

TM

RTP/H.264

TM

.UPnP

isenabledbydefaultandtheproductisautomaticallydetectedbyoperating

TheRTPportrangeandmulticastsettingsareconguredunderSystemOptions>Network>RTP.

TheRTPportrangedenestherangeofportsfromwhichthevideoportsareautomaticallyselected.Formulticaststreams,only
certainIPaddressesandportnumbersshouldbeused.

SelectAlwaysMulticastVideotostartmulticaststreamingwithoutopeninganRTSPsession.

Bonjour

TheAxisproductincludessupportforBonjour.Bonjourisenabledbydefaultandtheproductisautomaticallydetectedbyoperating
systemsandclientsthatsupportthisprotocol.

BonjourcanbedisabledunderSystemOptions>Network>Bonjour.

Storage

AboutSDcards

NO

TICE

NO NO

TICE TICE

Topreventdatacorruption,theSDcardshouldbeunmountedbeforeremoval.

Note

ForSDcardrecommendationsseewww.axis.com

TheAxisproductsupportsmicroSD/microSDHC/microSDXCcards.

ThefollowingSDcardlesystemsaresupported:

•ext4—recommendedduetoitsresilienceagainstdatalossifthecardisejectedorifthereisabruptpowerloss.Toaccess
datastoredonthecardfromtheWindowsoperatingsystem,athird-partyext4driverorapplicationisrequired.

•vFAT—supportedbymostoperatingsystemsforpersonalcomputers.

TheSDcardismanagedontheSystemOptions>Storagepage.ClickSDCardtoopenStorageManagement.

Ifthecard’sstatusshowsasfailed,clickCheckdisktoseeiftheproblemcanbefoundandthentryRepair.Thisoptionisonly
availableforSDcardswithext4.ForSDcardswithvFAT ,useacardreaderorcomputertotroubleshootthecard.

47

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Toavoidllingthecard,itisrecommendedtoremoverecordingscontinuously .UnderGeneralSettings,selectRemoverecordings
olderthanandselectthenumberofdaysorweeks.

Tostopwritingtothecardandprotectrecordingsfrombeingremoved,selectLockunderGeneralSettings.

HowtomountandunmounttheSDcard

NO

TICE

NO NO

TICE TICE

Topreventcorruptionofrecordings,theSDcardshouldalwaysbeunmountedbeforeitisejected.

TheSDcardisautomaticallymountedwhenthecardisinsertedintotheAxisproductorwhentheproductisstarted.Amanual
mountisonlyrequiredifthecardhasbeenunmountedandnotejectedandre-inserted.

TounmounttheSDcard:

1.OpentheAxisproduct’swebpagesandgotoSetup>SystemOptions>Storage.

2.ClickSDCard.

3.ClickUnmount.

4.Thecardcannowberemoved.

HowtoformattheSDcard

NO

TICE

NO NO

TICE TICE

FormattingtheSDcardwillremovealldataandrecordingsstoredonthecard.

TheAxisproductcanbeconguredtoautomaticallyformatSDcardsthatareinsertedintotheproduct.Ifautoformatisenabledand
anSDcardisinserted,theproductwillcheckiftheSDcardhastheext4lesystem.Ifthecardhasadifferentlesystem,the
cardwillautomaticallybeformattedtoext4.

Important

Ifautoformatisenabled,onlyuseneworemptySDcards.Anydatastoredonthecardwillbelostwhenthecardisinserted
intotheAxisproduct.

Toenableautomaticformatting,followthesesteps:

1.OpentheAxisproduct’swebpagesandgotoSetup>SystemOptions>Storage.

2.ClickSDCard.

3.UnderGeneralSettings,selectAutoformatto.

4.ClickOKtosavesettings.

AnSDcardinsertedintotheproductcanbemanuallyformattedtooneofthesupportedlesystems.Tomanuallyformatthe
SDcard,followthesesteps:

1.InserttheSDcardintheSDcardslot.

2.OpentheAxisproduct’swebpagesandgotoSetup>SystemOptions>Storage.

3.ClickSDCard.

4.ClickFormatandselectthedesiredlesystem.

5.ClickOKtostartformattingthecard.

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HowtoencryptSDcarddata

Topreventunauthorizedindividualsandsystemsfromaccessingrecordedvideo,theSDcardcontentcanbeencrypted.Encryption
canonlybeenabledwhenthecardisunmounted.Afterenablingencryption,theSDcardmustbeformattedsothatnounencrypted
dataremainsonthecard.Thecardmustalsobemountedbeforeitcanbeused.

Note

Ifautoformatisenabled,thecardwillbeformattedandmountedautomaticallywhenencryptionisenabled.Theformatand
mountstepsbelowshouldthenbeskipped.

ToencrypttheSDcardcontent:

1.OpentheAxisproduct’swebpagesandgotoSetup>SystemOptions>Storage.

2.ClickSDCardtoopenStorageManagement.

3.IftheSDcardismounted,clickUnmounttounmountthecard.

4.ClickEncrypt.

5.SelectEnableSDcardencryptionandenterapassphrase.

6.BackinStorageManagement,clickFormattoformattheSDcard.

7.ClickMounttomounttheSDcard.

Itispossibletochangethepassphrasewithoutreformattingthecard.OpenStorageManagement,clickEncryptandenterthe
oldandnewpassphrases.Thepassphrasecanonlybechangedwhenthecardismounted.Changingthepassphrasedoesnot
disruptongoingrecordings.

Todisableencryption,unmounttheSDcardandfollowthestepsabovebutcleartheEnableSDcardencryptionoption.Thecard
mustbeformattedandmountedwhenencryptionhasbeendisabled.

NetworkShare

NetworkshareallowsyoutoaddnetworkstoragesuchasaNAS(network-attachedstorage).TheNASshallbededicatedfor
recordingsanddatafromtheAxisproductsconnectedtothenetwork.ForinformationaboutreferenceNASdevices,goto

www.axis.com/products/axis-companion/support-and-documentation

Note

ForNASrecommendationsseewww.axis.com

Toaddanetworkshare:

1.GotoSystemOptions>Storage.

2.ClickNetworkShare.

3.EntertheIPaddress,DNSorBonjournametothehostserverintheHosteld.

4.EnterthenameoftheshareintheShareeld.Subfolderscannotbeused.

5.Ifrequired,selectThesharerequiresloginandentertheusernameandpassword.

6.ClickConnect.

ToclearallrecordingsanddatafromtheAxisproduct’sfolderonthedesignatedshare,clickClearunderStorageTools.

Toavoidllingtheshare,itisrecommendedtoremoverecordingscontinuously.UnderRecordingSettings,selectRemoverecordings
olderthanandselectthenumberofdaysorweeks.

Tostopwritingtotheshareandprotectrecordingsfrombeingremoved,selectLockunderRecordingSettings.

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Ports&Devices

PortStatus

ThelistontheSystemOptions>Ports&Devices>PortStatuspageshowsthestatusoftheproduct’sinputandoutputports.

Maintenance

TheAxisproductprovidesseveralmaintenancefunctions.TheseareavailableunderSystemOptions>Maintenance.

ClickRestarttoperformacorrectrestartiftheAxisproductisnotbehavingasexpected.Thiswillnotaffectanyofthecurrent
settings.

Note

ArestartclearsallentriesintheServerReport.

ClickRestoretoresetmostsettingstothefactorydefaultvalues.Thefollowingsettingsarenotaffected:

•thebootprotocol(DHCPorstatic)

•thestaticIPaddress

•thedefaultrouter

•thesubnetmask

•thesystemtime

Note

IftheAxisproductisrestored,uploadedapplicationsandtheirsettingsareremoved.

ClickDefaulttoresetallsettings,includingtheIPaddress,tothefactorydefaultvalues.Thisbuttonshouldbeusedwithcaution.The
Axisproductcanalsoberesettofactorydefaultusingthecontrolbutton,seeHowtoresettofactorydefaultsettingsonpage51.

ToidentifytheproductortesttheStatusLED,clickFlashLEDunderIdentifyandspecifythedurationinseconds,minutesorhours.
Thiscanbeusefulforidentifyingtheproductamongotherproductsinstalledinthesamelocation.

Forinformationaboutrmwareupgrade,seeHowtoupgradethermwareonpage53.

Support

SupportOverview

TheSystemOptions>Support>SupportOverviewpageprovidesinformationontroubleshootingandcontactinformation,
shouldyourequiretechnicalassistance.

SeealsoTroubleshootingonpage53.

SystemOverview

TogetanoverviewoftheAxisproduct’sstatusandsettings,gotoSystemOptions>Support>SystemOverview.Information
thatcanbefoundhereincludesrmwareversion,IPaddress,networkandsecuritysettings,eventsettings,imagesettings
andrecentlogitems.

Logs&Reports

TheSystemOptions>Support>Logs&Reportspagegenerateslogsandreportsusefulforsystemanalysisandtroubleshooting.If
contactingAxisSupport,pleaseprovideaServerReportwithyourquery.

50

AXISP3904-RNetworkCamera

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SystemLog-Providesinformationaboutsystemevents.

AccessLog-Listsallfailedattemptstoaccesstheproduct.TheAccessLogcanalsobeconguredtolistallconnectionstothe

product(seebelow).

ServerReport-Providesinformationabouttheproductstatusinapop-upwindow.TheAccessLogisautomaticallyincluded
intheServerReport.

Youcanviewordownloadtheserverreport.Downloadingtheserverreportcreatesa.ziplethatcontainsacompleteserverreport
textleinUTF–8format.SelecttheIncludesnapshotwithdefaultimagesettingsoptiontoincludeasnapshotoftheproduct’sLive
View.Theserverreport.zipleshouldalwaysbeincludedwhencontactingsupport.

ParameterList-Showstheproduct'sparametersandtheircurrentsettings.Thismayproveusefulwhentroubleshootingor
whencontactingAxisSupport.

ConnectionList-Listsallclientsthatarecurrentlyaccessingmediastreams.

CrashReport-Generatesanarchivewithdebugginginformation.Thereporttakesseveralminutestogenerate.

Advanced

Scripting

Scriptingallowsexperienceduserstocustomizeandusetheirownscripts.

NO

TICE

NO NO

TICE TICE

ImproperusemaycauseunexpectedbehaviorandlossofcontactwiththeAxisproduct.

Axisstronglyrecommendsthatyoudonotusethisfunctionunlessyouunderstandtheconsequences.AxisSupportdoesnotprovide
assistanceforproblemswithcustomizedscripts.

ToopentheScriptEditor,gotoSystemOptions>Advanced>Scripting.Ifascriptcausesproblems,resettheproducttoits
factorydefaultsettings,seepage51.

Formoreinformation,seewww.axis.com/developer

FileUpload

Files,forexamplewebpagesandimages,canbeuploadedtotheAxisproductandusedascustomsettings.Touploadale,go
toSystemOptions>Advanced>FileUpload.

Uploadedlesareaccessedthroughhttp://<ipaddress>/local/<user>/<filename>where<user>isthe
selectedusergroup(viewer,operatororadministrator)fortheuploadedle.

PlainCong

PlainCongisforadvanceduserswithexperienceofAxisproductconguration.Mostparameterscanbesetandmodiedfrom
thispage.

ToopenPlainCong,gotoSystemOptions>Advanced>PlainCong.AxisSupportdoesnotprovideassistancewiththisfeature.

Howtoresettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

51

AXISP3904-RNetworkCamera

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1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonandreconnectpower.

3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90

5.Usingtheinstallationandmanagementsoftwaretools,assignanIPaddress,setthepassword,andaccessthevideostream.

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesatwww.axis.com/support

Itisalsopossibletoresetparameterstofactorydefaultviathewebinterface.GotoSetup>SystemOptions>Maintenanceand
clickDefault.

52

AXISP3904-RNetworkCamera

Troubleshooting

Troubleshooting

Howtocheckthecurrentrmware

Firmwareissoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootingaproblem
shouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticularproblem.The
currentrmwareversionintheAxisproductisdisplayedinthepageSetup>BasicSetupandinSetup>About.

Howtoupgradethermware

Important

•Yourdealerreservestherighttochargeforanyrepairattributabletofaultyupgradebytheuser.

•Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providingthefeaturesareavailableinthe

newrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Note

•Aftertheupgradeprocesshascompleted,theproductrestartsautomatically.Ifyourestarttheproductmanuallyafter

theupgrade,wait10minutesevenifyoususpectthattheupgradehasfailed.

•WhenyouupgradetheAxisproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Always

readtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.

1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeatwww.axis.com/support

2.GotoSetup>SystemOptions>Maintenanceintheproduct’swebpages.

3.UnderUpgradeServer,clickBrowseandlocatetheleonyourcomputer.

4.ClickUpgrade.

5.Waitapproximately10minuteswhiletheproductisbeingupgradedandrestarted.Thenaccesstheproduct.

6.GotoSetup>BasicSetuptoverifythermwareupgrade.

AXISCameraManagementcanbeusedformultipleupgrades.Seewww.axis.comformoreinformation.

EmergencyRecoveryProcedure

Ifpowerornetworkconnectionislostduringtheupgrade,theprocessfailsandtheproductmaybecomeunresponsive.Flashing
redStatusindicatorindicatesafailedupgrade.Torecovertheproduct,followthestepsbelow.Theserialnumberisfoundon
theproduct’slabel.

1.InUNIX/Linux,typethefollowingfromthecommandline:

arp-s<IPaddress><serialnumber>temp
ping-l408<IPaddress>

InWindows,typethefollowingfromacommand/DOSprompt(thismayrequirethatyourunthecommandpromptas
anadministrator):

arp-s<IPaddress><serialnumber>
ping-l408-t<IPaddress>

2.Iftheproductdoesnotreplyin30seconds,restartitandwaitforareply.PressCTRL+CtostopPing.

3.Openabrowserandtypeintheproduct’sIPaddress.Inthepagethatopens,usetheBrowsebuttontoselecttheupgrade
letouse.ThenclickLoadtorestarttheupgradeprocess.

53

AXISP3904-RNetworkCamera

Troubleshooting

4.Aftertheupgradeiscomplete(1–10minutes),theproductautomaticallyrestartsandshowsasteadygreenonthe
Statusindicator.

5.Reinstalltheproduct,referringtotheInstallationGuide.

Iftheemergencyrecoveryproceduredoesnotgettheproductupandrunningagain,contactAxissupportatwww.axis.com/support

Symptoms,possiblecausesandremedialactions

Problemsupgradingthermware

Firmwareupgradefailure

ProblemssettingtheIPaddress

WhenusingARP/Ping

Theproductislocatedona
differentsubnet

TheIPaddressisbeingused
byanotherdevice

Ifthermwareupgradefails,theproductreloadsthepreviousrmware.Checkthermware
leandtryagain.

Trytheinstallationagain.TheIPaddressmustbesetwithintwominutesafterpowerhasbeen
appliedtotheproduct.EnsurethePinglengthissetto408.Forinstructions,seeAssignIPAddress
UsingARP/Pingonpage43.

IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youwillnotbeabletosettheIPaddress.Contactyour
networkadministratortoobtainanIPaddress.

DisconnecttheAxisproductfromthenetwork.RunthePingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.

PossibleIPaddressconict
withanotherdeviceonthe
samesubnet

Theproductcannotbeaccessedfromabrowser

Cannotlogin

TheIPaddresshasbeen
changedbyDHCP

Theproductisaccessiblelocallybutnotexternally

RoutercongurationTocongureyourroutertoallowincomingdatatrafctotheAxisproduct,enabletheNAT-traversal

ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeHowtoresettofactorydefaultsettingsonpage51.

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshas
beenchanged,useAXISIPUtilityorAXISCameraManagementtolocatetheproductonthe
network.Identifytheproductusingitsmodelorserialnumber,orbytheDNSname(ifthename
hasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually .Forinstructions,seethedocumentAssign
anIPAddressandAccesstheVideoStreamonAxisSupportwebatwww.axis.com/support.

featurewhichwillattempttoautomaticallyconguretheroutertoallowaccesstotheAxis
product,seeNATtraversal(portmapping)forIPv4onpage45.TheroutermustsupportUPnP

TM

.

54

AXISP3904-RNetworkCamera

Troubleshooting

Firewallprotection

Defaultroutersrequired

ProblemswithstreamingH.264

ProblemswithAXISMedia
Control(InternetExplorer
only)

NoH.264displayedinthe
client

MulticastH.264only
accessiblebylocalclients

NomulticastH.264
displayedintheclient

PoorrenderingofH.264
images

Colorsaturationisdifferent
inH.264andMotionJPEG

Lowerframeratethan
expected

ChecktheInternetrewallwithyournetworkadministrator.

CheckifyouneedtoconguretheroutersettingsfromSystemOptions>Network>TCP/IP>
Basic.

ToenabletheupdatingofvideoimagesinInternetExplorer,setthebrowsertoallowActiveX
controls.Also,makesurethatAXISMediaControlisinstalledonyourcomputer.

CheckthattherelevantH.264connectionmethodsandcorrectinterfaceareenabledintheAMC
ControlPanel(streamingtab).SeeAboutAXISMediaControl(AMC)onpage12.

IntheAMCControlPanel,selecttheH.264tabandclickSettodefaultH.264decoder.

CheckthatRTSPisenabledunderSystemOptions>Network>TCP/IP>Advanced.

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct
arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.

Modifythesettingsforyourgraphicsadapter.Refertotheadapter’sdocumentationformore
information.

SeePerformanceconsiderationsonpage58.

Reducethenumberofapplicationsrunningontheclientcomputer.

Limitthenumberofsimultaneousviewers.

Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisnotsettoDecodeonly
keyframes.

Lowertheimageresolution.

Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)oftheAxis
product.

StatusandNetworkindicatorLEDsareashingredrapidly

Hardwarefailure

Productdoesnotstartup

ProductdoesnotstartupIftheproductdoesnotstartupkeepthenetworkcableconnectedandre-insertthepowercable

ContactyourAxisreseller.

tothemidspan.

55

AXISP3904-RNetworkCamera

Troubleshooting

Videoandimageproblems,general

Imageunsatisfactory

Disturbedfocus

Storageanddiskmanagementproblems

Storagedisruption

Videocannotberecorded

SDcardcannotbemountedReformattheSDcardandthenclickMount.

CheckthevideostreamandcamerasettingsunderSetup>Video>VideoStreamandSetup>
Video>CameraSettings.

Setthefocusmanuallybygentlypushandturnthefocusring.

Setthefocusmanuallybyusingtheblackrubbersideofthelenstool.Insertthetoolcarefully
andholdpressedwhileturningtoadjustfocus.

Astoragedisruptionalarmissentifastoragedeviceisunavailable,removed,full,lockedorifother
readorwriteproblemsoccur.Toidentifythesourceoftheproblem,checktheSystemLogunder
SystemOptions>Support>Logs&Reports.Dependingontheproblem,itmightbenecessaryto
re-mountthestoragedevice.

Forinformationonhowtosetupastoragedisruptionalarm,seeAbouteventsonpage32.

CheckthattheSDcardisnotwriteprotected(thatis,readonly).

NO

TICE

NO NO

TICE TICE

Formattingthecardwillremoveallcontent,includingallrecordings,fromtheSDcard.

56

AXISP3904-RNetworkCamera

Technicalspecifications

Technicalspecifications

Tondthelatestversionofthedatasheet,gotowww.axis.com>product>Support&Documentation.

LEDIndicators

Note

•TheStatusLEDcanbeconguredtobeunlitduringnormaloperation.Tocongure,gotoSetup>SystemOptions>Ports
&Devices>LED.Seetheonlinehelpformoreinformation.

•TheStatusLEDcanbeconguredtoashwhileaneventisactive.

•TheStatusLEDcanbeconguredtoashforidentifyingtheunit.GotoSetup>SystemOptions>Maintenance.

StatusLED

GreenSteadygreenfornormaloperation.

Amber

RedFirmwareupgradefailure.

Note

TheNetworkLEDcanbedisabledsothatitdoesnotashwhenthereisnetworktrafc.Tocongure,gotoSetup>System

Options>Ports&Devices>LED.Seetheonlinehelpformoreinformation.

NetworkLEDIndication

Green

Amber

UnlitNonetworkconnection.

PowerLEDIndication

Green

Amber

Indication

Steadyduringstartup.Flasheswhenrestoringsettings.

Steadyforconnectiontoa100Mbit/snetwork.Flashesfornetworkactivity.

Steadyforconnectiontoa10Mbit/snetwork.Flashesfornetworkactivity.

Normaloperation.

Flashesgreen/amberduringrmwareupgrade.

SDcardslot

NO

TICE

NO NO

TICE TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe
SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.Disconnectpoweror
unmounttheSDcardfromtheproduct’swebpagebeforeremoval.

ThisproductsupportsmicroSD/microSDHC/microSDXCcards(notincluded).

ForSDcardrecommendations,seewww.axis.com

Buttons

ControlButton

Forlocationofthecontrolbutton,seeHardwareoverviewonpage7.

57

AXISP3904-RNetworkCamera

Technicalspecifications

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.Seepage51.

•ConnectingtoanAXISVideoHostingSystemservice.Seepage43.Toconnect,pressandholdthebuttonforabout3

secondsuntiltheStatusLEDashesgreen.

•ConnectingtoAXISInternetDynamicDNSService.Seepage44.Toconnect,pressandholdthebuttonforabout3seconds.

Connectors

Networkconnector

TheAxisproductisavailableintwovariantswithdifferentnetworkconnectors:

D-codedM12connectorwithPoweroverEthernet(PoE).

NO

TICE

NO NO

TICE TICE

Duetolocalregulationsortheenvironmentalandelectricalconditionsinwhichtheproductistobeused,ashieldednetwork
cable(STP)maybeappropriateorrequired.Allcablesconnectingtheproducttothenetworkandthatareroutedoutdoors
orindemandingelectricalenvironmentsshallbeintendedfortheirspecicuse.Makesurethatthenetworkdevicesare
installedinaccordancewiththemanufacturer’sinstructions.Forinformationaboutregulatoryrequirements,seethe
InstallationGuideavailableatwww.axis.com

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe

bandwidth.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand

bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand

thegeneralperformance.

58

UserManualVer.M8.2
AXISP3904-RNetworkCamera
©AxisCommunicationsAB,2014-2017

Date:April2017

PartNo.1486221