Page 1
AXIOHM, 1, Rue d’Arcueil
BP 820, 92542 Montrouge Cedex, France
Tel: (33) (0) 1 58 07 17 17 Fax: (33) (0) 1 58 07 17 18
www.axiohm.com
1 / 9
THERMAL PRINTING SOLUTIONS
SET-UP GUIDE
TELESTO Printer
Reference: FDE - 3108164 - Issue A
Page 2
TELESTO Set-Up Guide page 2 / 9 Reference : FDE-3108164-A
CONTENTS
YOUR PRINTER ............................................................................................................................................................. 3
PACKAGE ......................................................................................................................................................................... 3
GENERAL DESCRIPTION..................................................................................................................................................... 3
TECHNICAL SPECIFICATIONS ............................................................................................................................................. 4
DELIVERY &INSTALLATION .................................................................................................................................... 5
PRINTER LOCATION ........................................................................................................................................................... 5
CONNECTING THE POWER SUPPLY AND INTERFAC E ON TELESTO ...................................................................................... 5
PAPER FEED BUTTON ........................................................................................................................................................ 6
PAPER LOADING ............................................................................................................................................................... 6
SELF TEST TICKET DESCRIPTION.......................................................................................................................... 7
TROUBLESHOOTING................................................................................................................................................... 8
PROBLEMS & SOLUTIONS ON TELESTO ........................................................................................................................... 8
CLEANING YOUR PRINTER ....................................................................................................................................... 9
GENERAL INFORMATION.......................................................................................................................................... 9
Page 3
TELESTO Set-Up Guide page 3 / 9 Reference : FDE-3108164-A
YOUR PRINTER
Package
The packing box contains:
Printer
Power supply & power card (depending on versions)
Paper roll
Set Up Guide
Screw driver
General description
Paper feed button
+ LED indicator
Tear bar
Cover open
button
Page 4
TELESTO Set-Up Guide page 4 / 9 Reference : FDE-3108164-A
Technical specifications
ITEM VALUE UNIT
Printing Mod Graphic, text, bar code, logo -
Printing method Static thermal dot line printing -
Number of resistor dots 576 (80mm)- 640 (82.5mm) dots
Resolution 8 horizontal & vertical (203 dpi) Dots/mm
Max. printing speed (1) 130 mm/s
Max. printing width 80 mm
Fonts 12*24
16*24
-
Columns 48/36 (80 mm)
53/40 (82.5 mm)
-
Code page CP 858 – CP 437 -
Logo + Users fonts - Memory space
without extension
48 Ko
Bars codes supported
Code 39
Code 128 A, B et C
JAN 8 & 13
Interleaved 2 of 5
Codabar
-
Emulation
Esc/Pos
TM
-
Automatic cutter Full or partial cut -
Interfaces USB / RS /CDKO -
Paper roller width.
Paper roller external diameter (max.).
Core external diameter (min.).
80 +0/-1 (80 mm)
82.5 +0/-1 (82.5 mm)
83
18
mm
mm
mm
mm
Paper thickness 60 µm
Recommended papers Kanzan P310/P350/KP440 -
Paper detection Opto-sensor -
Over all dimensions 140*187.4*128 mm
Relative humidity 20 to 85
no condensing
%
Operating range +5 to +45 °C
Storage range -20 to +60 °C
Mechanical lifetime 100 Km
Cutter life time 500 000 Cuts
Power supply - INPUT
- OUTPUT
100 - 240
50 – 60
24
75
4.3
V DC
Hertz
V DC
Watt
A
Safety standard UL, cUL, FCC, CE Class B -
Page 5
TELESTO Set-Up Guide page 5 / 9 Reference : FDE-3108164-A
DELIVERY &INSTALLATION
Unpack the printer, saving all packaging materials for future shipping or storage
Printer location
The printer should be set on a stable holder (for desktop versions) in a place where the following conditions
are achieved:
temperature from 5 to 45°C for operating (- 20 to 60 for storage)
no risk of water exposure
no mechanical stress
it is recommended to avoid the mechanical vibrations
Connecting the power supply and interface on TELESTO
To be connected to the printer
To be connected to the
power network. The
connector type depends
on the country.
Approximate length
: 1.8m
Approximate
length : 1.8m
All electric interfaces are SELV compatible
Serial interface
connector
Cash drawer
connector
USB interface connector
Page 6
TELESTO Set-Up Guide page 6 / 9 Reference : FDE-3108164-A
Paper feed button
- The light is continuously “on” when the printer is ready to print.
- The light is flashing if the printer runs out of paper.
- See “troubleshooting” for other flashing modes.
Paper Loading
Step n°1
: Push button to open lid Step n°2 (See indications for correct setting of the roll)
Step n°3:
Place roll inside the bucket, keeping the end out Step n°4: Close the lid
Page 7
TELESTO Set-Up Guide page 7 / 9 Reference : FDE-3108164-A
SELF TEST TICKET DESCRIPTION
To print a self ticket:
- open the lid
- push the paper feed button until the light turns off (approx 10s)
- when the light is off, immediately close the lid keeping the feed button pressed
RS232 USB
If you want more information about the configuration, see the Axiohm manual (3108271)
Page 8
TELESTO Set-Up Guide page 8 / 9 Reference : FDE-3108164-A
TROUBLESHOOTING
Problems & Solutions on TELESTO
Lights are "off " when powered Check the power supply and cables connections.
Lights are continuously "on " but
printer does not operate
Check to see if the interface cable is well connected.
The blue light is flashing
Check that the cover is well closed, if not close it.
Open the cover and make sure there is paper left in the printer, if not :
remove the paper roll core, place a new paper roll.
Open the cover and check there is no paper jam, if there is some :
unwind the paper until no wrinkle appears, close the cover with wrinkled
part out and cut it with the tear bar.
Printing quality is deteriorating The printhead may be getting dirty, see next chapter.
No printing Check the correct position of the paper
Paper Jam – Cutter Blade not in
correct position
In case of paper jam, remove the front cover (see picture),
- If paper is in this area, clean it.
- Check the cutter blade position (must be on the left side of the
cutter),
- if the cutter blade is not fully on the left side:
switch “on” the printer to recover the stand by position
automatically. If it doesn’t work properly, switched “off” the printer
and manually adjust this position by using the Axiohm screw driver
(through the hole on the right side of the printer – see picture). This
mini screw driver delivered with the printer must be used for this
operation.
Page 9
TELESTO Set-Up Guide page 9 / 9 Reference : FDE-3108164-A
CLEANING YOUR PRINTER
Depending on the environment in which the printer is used, it can accumulate dust. Therefore it is necessary
to clean it periodically to maintain a good print quality. The cleaning period depends on the environment and
the usage of the printer, but the printhead should be cleaned at least once a year, and up to one month in case
of heavy duty applications.
Cleaning Instructions:
Unplug the printer. Never clean the head immediately after printing, the head may be hot.
Open the cover, clean the heating dots line of the head with a cotton stick containing a solvent
alcohol (ethanol, methanol, or IPA) but do not touch the printhead with your fingers!
Allow the solvent to dry and close the cover.
N.B : AXIOHM can also provide cleaning kits with the instructions to use it. The kit reference is
CK80000A.
GENERAL INFORMATION
• Power Supply:
UL Listed power supply with SELV (Secondary Extra Low Voltage) non energy hazard output,
limited energy source input rated 100-240 Vac, 2.0 A, 50/60 Hz, output rated 24 Vdc, 4.3 A for 75
watt unit.
Product characteristics are guaranteed with Axiohm power supply reference 3108213
• Communication Interface Cable:
A shielded interface cable must be used with this product. The shield must be connected to the frame
or earth ground connection or earth ground reference at EACH end of the cable.
Use of a cable other than described here will require that you test the cable with the Axiohm printer
and your system for FFC and CE mark certification.
• Power Cord:
A UL listed, detachable power cord must be used. The printer side power connector must remain
available when the printer is installed.
• Max duty cycle:
- Printing: 20%
- Cutter: 8%
• CDKO:
- Driving voltage: 24 VDC
- Driving current: Approx. 1A max. (shall not exceed 510ms)
For complementary information, please see the Axiohm 3108271 user manual
Loading...