Axiohm A220 Setup Manual

220244A A220-D110 02/01

TM

TM

220244A A220-D110

Setup Guide

A220 Kiosk Printer

Federal Communications Commission (FCC) Radio Frequency Interference Statement Warning

Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.

Note

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.

Information to the User

This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no
guarantee that interference to radio communications will not occur in a particular commercial installation. If this equipment
does cause interference, which can be determined by turning the equipment off and on, the user is encouraged to contact
Axiohm immediately.
The Axiohm company is not responsible for any radio or television interference caused by unauthorized modification of
this equipment or the substitution or attachment of connecting cables and equipment other than those specified by
Axiohm. The correction of interferences caused by such unauthorized modification, substitution or attachment will be the
responsibility of the user.
In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you must use the power
supply, power cord, and interface cable which are sold for use with this product or which meet the following parameters:

Power Supply

UL Listed (QQGQ), Class 2 power supply with SELV (Secondary Extra Low Voltage), non-energy hazard output, limited
energy source, input rated 100-240 Vac, 1.5/0.8 A, 50/60 Hz, output rated 24 Vdc, 2.3 A.
Use of this product with a power supply other than the Axiohm power supply will require you to test the power supply and
Axiohm printer for FCC and CE mark certification.

Communication Interface Cable

A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or
earth ground connection or earth ground reference at EACH end of the cable.
Use of a cable other than described here will require that you test the cable with the Axiohm printer and your system for
FCC and CE mark certification.

Power Cord

A UL listed, detachable power cord must be used. For applications where the power supply module may be mounted on
the floor, a power cord with Type SJT marking must be used. For applications outside the US, power cords which meet
the particular country’s certification and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certifications which are in force in the
country of use.

Industry Canada (IC) Radio Frequency Interference Statement

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Voluntary Control Council for Interference (VCCI) Radio Frequency Interference Statement

This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information
Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When
such trouble occurs, the user may be required to take corrective actions.

Disclaimer

Information in this document is subject to change without notice. Consult your Axiohm sales representative for information
that is applicable and current. Axiohm reserves the right to improve products as new technology, components, software,
and firmware become available.
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose without the express written permission of Axiohm.

Copyright

Copyright © 2001 by AXIOHM Transaction Solutions, Inc.
860 Collegeview Drive, Riverton, Wyoming, USA. All rights reserved. Printed in USA. Confidential, Unpublished.
Property of AXIOHM.

Trademarks

AXIOHM is a trademark of AXIOHM ATSI and its subsidiaries. Microsoft, Windows NT are registered Trademarks of
Microsoft Corporation in the U.S.A. and/or other countries. Inside Out Networks, Inside Out, EPIC, and Edgeport are
trademarks of Inside Out Networks. All other trademarks and registered trademarks are the property of their respective
holders.

Web Site

http://www.axiohm.com

Printer Controls

Reset Button

Should a paper jam or a fault condition

occur, press the Reset Button to reset the

printer. Pressing the Reset Button resets

all of the electronics. When pressed and

released in conjunction with the Paper Feed

Button the printer performs a start-up

diagnostic.

Paper Feed Button

Press the Paper Feed Button to advance the

paper. It is also used in conjunction with the

Reset Button to print the Diagnostic Form or

allow access to the Configuration Menu.

LED

The red LED shows the printer status by

shining or flashing. A continuous red (non-

flashing) LED represents an “ON”, no fault

condition. A show continuously flashing

LED indicates the paper is low, the paper is

out, or a knife jam has occurred.

• If the paper is low or out, load or change

the paper.

• If a knife jam has occurred open the

clamshell and inspect the knife and

remove any jammed paper.

• If the LED is flashing in any other

combination contact your authorized

service representative.

The A220 Kiosk Printer (available in two different configuration

options) is a fast, quiet, and reliable receipt/coupon printer. It features

thermal print technology (no ribbon cartridge to change), Clamshell™

paper loading, and an optional long document presenter.

The Full Clamshell option provides easy access to the media path.

The Semi-Clamshell option provides an auto-load paper feature and

is ideal for applications where space is a consideration.

Introducing the A220 Kiosk Printer

How to Obtain More Information

• A220 Kiosk Printer Owner’s Guide

(A220-D100) (Part Number 220242A)

• A220 Kiosk Printer Programming Guide

(Part Number 220237A)

Unpacking the Printer

• A220 Kiosk Printer Setup Guide

• Power Supply (if ordered)

• Power Supply Cord (if ordered)

Installing the Printer

You can install the printer three ways: horizontally or vertically with the paper exiting from the

top, or with the paper exiting from the bottom.

• If you are installing the printer in an

existing system or enclosure, refer to

mounting procedures for your system

or enclosure.

• If you are installing the printer in a new

system or enclosure, refer to the A220

Owner’s Guide for mounting diagrams.

Remove the Test Receipt

• A220 Kiosk Printer Service Guide

(A220-D200) (Part Number 220243A)

For more information about the A220 Kiosk Printer and Axiohm, visit the

Axiohm web site at http://www.axiohm.com. The following documentation

can be ordered from an Axiohm representative (1-307-856-4821).

Save all packing materials for use if printer needs to be repacked. Check that all

items listed were shipped. The following items are packed in the shipping box:

• A220 Kiosk Printer

• Test printout

• Paper supply spindle

To report any missing items, or to report a printer that was damaged during shipping,

call your supplier or call an Axiohm representative at 1 [phone].

Your printer was tested at the factory before it was shipped. A test receipt was

placed in between the printhead and platen; please remove it before proceeding.

Refer to the “Printer Controls” illustration

for the location of the Clamshell.

1 Open the Clamshell and remove

the test receipt.

Printer

Mechanism

Presenter

Clamshell

Paper Low

Sensor

Reset

Button

Paper Feed

Button

LED

Presenter

Rib Cage

4

3

Connecting the Cables

Communication Cable

Installing RS-232C/Parallel Communication Cable

Installing the USB Communication Cable

Power Supply Cable

Note: Connect the power supply cord to the power outlet last.

1 Turn off the host computer.
2 Secure the RS-232C communication cable

to the RS-232C communication connector
on the interface panel.

3 Connect the cable to the host computer.
4 Turn the host computer on.

1 Turn on the host computer.
2 Plug the printer end of the USB cable

with the USB symbol facing up into the
USB connector port.

1 Plug the power supply cable into the

power supply connector on the interface
panel.

2 Plug the power cord into the power supply,

then plug the power supply into a power
outlet.

Loading Paper

Full Clamshell Paper Loading

3 Put the spindle in the new paper roll

from the right side.

7 Close the clamshell on the paper.
8 The cutter will actuate and cut the paper

Immediately remove the cut portion of
paper and the presenter will position itself
ready for normal operation.

9 Pressing the Paper Feed Button will fed,

cut and present the paper.

Semi-Clamshell Paper Loading

Important: Be sure the printer is on before

loading paper.

1 Open the clamshell, using the green

handle.

2 Remove the used paper core and close the

clamshell.

3 Remove the spindle from the used paper

core and put the spindle in the new paper
roll from the right side.

The printer feeds the paper the rest of the
way into the guide and then cuts it.

7 Remove the cut paper end from the

presenter.

T esting the Print er

To print a test sample

You can print a test sample (A220 Diagnostics Form) by following the steps below.

Note: Be sure the paper is loaded before
proceeding.

1 Press and release the Reset Button, then

immediately press the Paper Feed Button
and hold until the form starts printing.

Caution: Plug the power supply cord into a power outlet last. Connect all other cables first.

If power is received from the host computer, turn it off before connecting any cables.

Note: Depending on your
printer configuration, the
interface panel may vary
from the above illustration.

The communication cable connects the printer to the host computer. Your printer’s
communication interface has been factory configured and is either RS-232C with a
9-pin or 25-pin connector, Parallel, or Universal Serial Bus (USB).

3 Plug the computer end of the USB cable

into the host computer USB port. Make
sure the USB symbol is face up when you
plug it in.

Important: Be sure the printer is on before

loading paper.

1 Remove the used paper core from the

paper support.

2 Remove the spindle from the paper core.

Caution:Be sure the paper
unrolls from the top of the roll.
Otherwise, the printer will not
print or the paper will jam.

When the printer is powered up, it runs an internal diagnostics test. After loading paper, you
may print a diagnostic form. The A220 Diagnostic Form lists various printer information,
current printer settings, and instructions to enter the Printer Configuration Menu.

The configuration menu allows you to change the printer settings and run several diagnostic
tests. Printers are generally shipped with all appropriate configuration setting pre-set at the
factory. If you need to change settings, enter the Printer Configuration Menu as described at
the end of the print sample and follow the instructions on the menu. Refer to “Chapter 3:
Diagnostics and Configuration” in the A220 Owner’s Guide for more detailed instructions,
setting parameters, and diagnostics information.

Reset
Button

Paper Feed

Button

LED

5

6

2

2

1

7

8

5

6

3

4

2

1

Printer End of USB Cable

Computer End of USB Cable

RS-232C 25-pin or Parallel

Communication Interface Panel

USB Communication

Interface Panel

RS-232C 9-pin

Communication Interface Panel

RS-232C
Communication
Connector

Power
Supply
Connector

RS-232C
Communication
Connector
(not used)

Power
Supply
Connector

USB
Connector

RS-232C
Communication
Connector

Power
Supply
Connector

Interface Panel

(RS-232C Interface

Panel shown)

DIP Switches

PC Board Cover

Back of Printer

4 Slide the paper roll and spindle into the

paper support. Gently push the paper roll
into the paper support slots as far
as it will go.

4 Slide the paper roll and spindle into the

paper support. Gently push the paper roll
into the paper supports slots as far as it
will go.

5 Pull a few inches of paper out from the

top of the paper roll.

6 Feed the paper into the paper guide until

the printer engages it.

5 Fully open the clamshell using the green

handle and the presenter guide will rotate.

6 Pull the leading edge of the paper through

the clamshell and past the printer
mechanism and presenter.

Caution:Be sure the
paper unrolls from the
top of the roll. Otherwise,
the printer will not print or
the paper will jam.