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User Guide
VerizonONE Phone
Model Number: W2-3DWCB
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GENERAL INFORMATION
Thank you for purchasing the only phone you will ever need!
The VerizonONE phone is the only phone of its kind that provides the quality of a digital
cordless phone with the convenience and mobility of the latest in cellular phone technology.
HOW THE PHONE BRINGS CORDLESS & WIRELESS WORK TOGETHER
When the handset is in the range
made using the Cordless service. The range is approximately 500 feet in open space – range
may vary depending on the physical characteristics of the space it is being used in. When the
handset is moved out of the range
other phones in the apartment or can be received by the Verizon ONE phone in Wireless
Mode.
The Mode Icon (C/D/A/R) icon in the top row (as shown in the figure to the right) indicates
whether the phone is in Cordless or Wireless Mode. When the handset is Idle and in range
the cordless base station, it is in both modes.
HOW DOES THE SERVICE WORK?
All calls will always be sent to your home number. If your handset rings 4 times at home
of the cordless base, the incoming and outgoing calls are
of the cordless base, incoming calls can be answered by
of
station, a “Wireless Incoming Call” Message will be shown on the display at the time of
ringing. If the base is turned off or the cordless signal is weak, the phone may turn to
Wireless mode.
Remember, the mode of the phone is indicated by the cordless icon on the top row of the
display. Also, long distance, international, or toll calls, such as 900 and 977 may incur
additional charges on your bill.
(Cordless Mode) and you don’t get to it in time, the call will then ring 4 times on your
handset again in Wireless Mode. If no one answers the phone, the caller will have the option
of leaving you a voicemail message.
WHAT AFFECTS YOUR SERVICE CHARGES?
Cordless (landline) calls and Wireless calls have different rates. Please refer to the applicable
Verizon Avenue service plan package for specific call rates. Even in the vicinity of the
Cordless Base, you may receive Wireless calls, if the call is forwarded to Wireless after
ringing 4 times in Cordless mode. If a wireless call is received in range of the cordless base
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Description of the keys
A
y
y
ntenna
Speaker
Icons
Soft Key 2
Soft Key 1
Talk / Send /
Recall Key
Digit Keys
Vibration /
Up Key
Down Ke
Microphone
Display
Soft Key 3
End/Power
Ke
Navigation
Key
Key lock/
Space Key
KEY FUNCTIONS
Left Side
Digit Keys are used to enter numbers, letters,
and symbols.
Soft Keys are used with the various menus
available through the handset display.
TALK/SEND/RECALL
Press before or after entering the phone
number to make a call (depending on mode).
Press and hold for one second to redial the
last phone number in the call history.
END/POWER
Press to hang up a call.
Press and hold to turn the phone On/Off.
Base/Phone Synchronization
Place handset in base and it will synchronize
automatically. That means only your handset
can communicate with your base station for
cordless service.
Side Volume Keys
Press and hold to ringer style and/or vibration
mode.
Press and hold to turn the Keypad lock
On/Off.
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ICONS
Indicates signal strength and presence
of Wireless network.
In Use. Call is in progress.
Out of Service Area.
C
D
A
R
SETTING UP THE HARDWARE
Connect the phone cord (also known as an RJ11) to the appropriate phone jack and
also to the Cordless Base. Both the phone cord and Cordless Base are included in your
package.
Connect the Power Adaptor to the Cordless Base and connect the adaptor to an
appropriate power receptacle.
If the Power LED lights up, the unit is ready. The Power LED should show.
Cordless Mode.
Digital Wireless Mode.
Analog Wireless Mode.
Roaming. Out of the home service
area (on another carrier’s network).
Vibration Mode is ON.
Voice or Text Message has been
received.
Battery Level Indicator.
CHARGING THE BATTERY
The Cordless Base also serves as the charging station for the phone. Place the handset in
the base station to charge the battery. The Charge LED on the base and animated battery icon
in the handset display indicates the status of charging.
The Charge LED will show Red when the handset is not fully charged and Green when it is
fully charged.
OVER THE AIR ACTIVATION (OTA)
What is OTA? OTA is the latest technology used to activate a customer’s phone on the
Verizon network. It gives you the ability to activate your phone from the comfort of your
home. The phone needs to be activated in your home market before using, so you need to
follow these steps. It is important that when you follow the activation instructions, you are
physically located in your home market. If you are in a different city and try to activate your
handset using the OTA function, you may download incorrect information to your handset
that will then cause it to malfunction.
ACTIVATING THE VERIZON ONE PHONE
Before the Verizon One Phone can be activated, you need to ensure that all the appropriate
applications and packages have been filled out and accepted. Once this has been done, you
can do the following:
1. Ensure that the handset is in Wireless Mode (you can step outside the range of the
base or unplug the base). The handset should not show a “C” on the display. If
the handset does show a “C” it means that it is in cordless mode. Ensure that you
are out of range of the cordless base station before going to the next step.
2. Dial the number *22890. This will initiate the OTA process and program the
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phone with the appropriate information.
3. A message similar to “Update Successful” should appear on the display
indicating programming is complete.
POWERING THE PHONE ON / OFF
Press and hold END/PWR
few seconds for the phone to initialize.
Remember: If you turn the phone off, you won’t receive calls even when you are at home!
Your other home phones will ring as they normally do.
MAKING A CALL
For your convenience, you can make wireless calls can be made in three ways.
1. Pre-dial the digits and press the TALK/SEND
2. Pre-dial the digits and wait for 4 seconds.
3. Press the TALK/SEND
Make cordless calls the same way you place calls on your current cordless phone.
1. Press TALK/SEND
2. Dial digits and place call.
If you make a mistake entering the digits, press the right soft key
digit.
ANSWERING INCOMING CALLS
When an incoming call comes in, the handset rings. The backlight also turns on. If
vibration mode is set, the phone also vibrates. An alert message with Caller ID, if available,
is displayed. Press the TALK/SEND
to answer the call.
DISCONNECTING CURRENT CALLS
Press the END/PWR
key to power the phone On / Off. When turned on, wait a
key.
key and dial the digits.
key and listen for dial tone.
to delete the last
key or the soft key that is indicated on the display
key to disconnect the call once you are finished or wait for
the other party to hang up.
VOICEMAIL
Setting up Voicemail
Voicemail can be used only after setting up the Verizon Avenue voicemail account. Please
refer to the Verizon Avenue voicemail account setup instructions for additional information.
1. Dial your Voicemail access number and press the TALK/SEND key
your Voicemail Account.
RETRIEVING VOICE MAIL MESSAGE
The Message Waiting icon
also be displayed on the handset for two seconds, when the message is first received. After
that, the Message Waiting icon will be displayed until the voicemail messages are listened to
in your voicemail account.
1. Press the middle soft key
2. The Message page shows how many voice mails you have received. Select Voicemail
and press the TALK/SEND key
ADVANCED CALL OPTIONS
Call Waiting
When you are on a phone call and you hear a call waiting tone, press the TALK/SEND
key to receive the call. Press the TALK/SEND
Three-way calling
While on a call, press the TALK/SEND
phone number you want to dial and press the TALK/SEND
person. Once you are connected you can press the TALK/SEND
both of your callers at once.
indicates the arrival of voicemail. A text notification will
in Idle Mode to enter the message Menu.
to connect to your Voicemail account.
button to switch between the two calls.
button to put the first call on hold. Enter the
button to call the third
to connect to
key again to connect
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device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
ADJUSTING EARPIECE VOLUME
During a call, press the Volume Up / Down keys on the left side to adjust the earpiece
volume.
CORDLESS / WIRELESS CHANGING
While in the range of the Cordless Base, the user can make and receive calls via landline and
will be using the landline minutes. If the phone is moved out of the range, the phone is
changed to wireless mode and will receive and send call via wireless network, using the
wireless minutes. If the user moves out of the range while making a landline call, warning
beeps sounds and the call is disconnected. If the user moves into the range while making a
wireless call, the call does not get disconnected. The phone will be change to cordless
mode upon hanging up.
DATA SERVICE
VerizonOne phone is voice only and does not support data service.
TECHNICAL INFORMATION
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications.
However, there is no guarantee that interference will occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures.
1. Reorient or relocate the receiving ANTENNA.
2. Increase the distance between the equipment and the receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
The Cordless Mode is a 800MHz Digital Spread Spectrum Technology phone, while the
Wireless Mode is a tri-mode CDMA phone capable of 1900MHz, 800MHz Digital and
Analog bandwidths.
FCC REQUIREMENTS
This equipment has been tested and found to comply with the limits for a class B digital
RF EXPOSURE
THIS MODEL DEVICE MEETS THE GOVERNMENT'S REQUIREMENTS FOR
EXPOSURE TO RADIO WAVES.
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Tests for SAR are conducted using standard operating positions specified by the FCC with
Communications Commission of the U.S. Government. These limits are part of
the phone transmitting at its highest certified power level in all tested frequency bands.
Although the SAR is determined at the highest certified power level, the actual SAR level of
the phone while operation can be well below the maximum value. This is because the phone
is designed to operate at multiple power levels so as to use only the power required to reach
the network. In general, the closer you are to a wireless base station antenna, the lower the
power output.
Before a phone model is available for sale to the public, it must be tested and certified to the
FCC that it does not exceed the limit established by the government-adopted requirement for
safe exposure. The tests are performed in positions and locations (e.g., at the ear and worn
on the body) as required by the FCC for each model. (Body-worn measurements may differ
among phone models, depending upon available accessories and FCC requirements). While
there may be differences between the SAR levels of various phones and at various positions,
they all meet the government requirement for safe exposure.
For body worn operation, to maintain compliance with FCC RF exposure guidelines, use
only accessories that contain no metallic components and provide a separation distance of
1.5cm (0.6 inches) to the body. Use of other accessories may violate FCC RF exposure
guidelines and should be avoided.
HEALTH AND SAFETY INFORMATION
comprehensive guidelines and establish permitted levels of RF energy for the general
population. The guidelines are based on the safety standards previously set by both U.S. and
international standards bodies:
* American National Standards Institute (ANSI) IEEE. C95.1-1992
* National Council on Radiation Protection and Measurement (NCRP). Report 86. 1986
* International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1996
* Ministry of Health (Canada), Safety Code 6. The standards include a substantial safety
margin designed to assure the safety of all persons, regardless of age and health.
The exposure standard for wireless mobile phones employs a unit of measurement known as
the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg *.
In the U.S. and Canada, the SAR limit for mobile phones used by the public is 1.6 watts/kg
(W/kg) averaged over one gram of tissue. The standard incorporates a substantial margin of
safety to give additional protection for the public and to account for any variations in.
WARNING
Changes or modifications not expressly approved by the party responsible for its compliance
could void the user’s authority to operate
Exposure to Radio Frequency (RF) Signals
Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not
to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal
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