AXEL Platine Terminal
AX3000 Models 80WMS
USER'S MANUAL
February 2015 - Ref.: AX3E/1236-WMS-2
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TABLE OF CONTENT
INTRODUCTION ................................................................................................. 1
1 - INTRODUCTION TO THE AX3000 ................................................................ 3
1.1 - ULTRA THIN CLIENT TECHNOLOGY ..................................................... 4
No Operating System .................................................................................... 4
No Embedded Applications ........................................................................... 4
No Local Management .................................................................................. 5
1.2 - DESIGNED FOR MULTIPOINT ................................................................ 5
2 - INITIAL POWER-ON ...................................................................................... 7
2.1 - MULTIPOINT SET-UP .............................................................................. 8
2.2 - AUTO-CONFIGURATION ........................................................................ 9
2.2.1 - Stage 1: Checking the Network ....................................................... 10
2.2.2 - Stage 2: Sending DHCP requests ................................................... 10
2.2.3 - Stage 3: Sending requests to AxRM ................................................ 10
a) Determining the TCP port ................................................................... 11
b) Determining IP address ...................................................................... 11
2.2.4 - Stage 4: Receiving the firmware download ..................................... 12
2.2.5 - Stage 5: Receiving the configuration file ......................................... 12
3 - INTERACTIVE SET-UP ................................................................................ 15
3.1 - SETTING NETWORK ENVIRONMENT ................................................. 17
3.1.1 - General Parameters ........................................................................ 18
a) The Terminal Name ............................................................................ 18
b) The Terminal Comment ...................................................................... 18
3.1.2 - Ethernet Interface ............................................................................ 19
a) Static or Dynamic IP Address ............................................................. 20
b) DNS Protocol ...................................................................................... 21
c) Router Management ........................................................................... 22
3.1.3 - Server Management ........................................................................ 23
3.1.4 - SSL Security .................................................................................... 24
3.2 - GENERAL SETTINGS ............................................................................ 25
3.2.1 - The Keyboard and the Mouse ......................................................... 26
3.2.2 - The Screen ...................................................................................... 27
a) Graphical Environment........................................................................ 27
b) Screen Saver ...................................................................................... 28
c) Touch Screen ...................................................................................... 28
3.2.3 - Local Desktop .................................................................................. 30
a) Theme ................................................................................................. 30
b) TaskBar ............................................................................................... 31
3.2.4 - Audio ................................................................................................ 31
a) Audio Device ....................................................................................... 31
b) Sound Alerts ........................................................................................ 32
3.2.5 - Global RDP ...................................................................................... 32
a) USB Port Redirection .......................................................................... 32
b) Keyboard Nationality ........................................................................... 34
3.2.6 - Time Settings ................................................................................... 34
a) Internal Clock ...................................................................................... 35
b) Time Redirection ................................................................................. 35
c) Automatic Reboot ................................................................................ 36
3.2.7 - Terminal Remote Control ................................................................. 37
a) Remote Control ................................................................................... 37
b) Telnet Set-Up ...................................................................................... 37
3.2.8 - Password ......................................................................................... 38
a) Setting the Password .......................................................................... 38
b) Entering Set-Up ................................................................................... 38
3.3 - THE MULTIPOINT SESSION ................................................................. 39
3.3.1 - Connection Properties ..................................................................... 40
3.3.2 - Authentication .................................................................................. 41
3.3.3 - Display Parameters ......................................................................... 42
3.3.4 - Additional Parameters ...................................................................... 42
3.3.5 - Redirected Resources ..................................................................... 43
a) Declaring a Redirected Printer ............................................................ 44
b) Declaring a Redirected COM/LPT Port ............................................... 46
c) Redirecting Resources within the RDP session .................................. 47
3.3.6 - Performance .................................................................................... 49
3.4 - USB MANAGEMENT .............................................................................. 51
3.4.1 - Specifications ................................................................................... 51
3.4.2 - Connecting a USB Keyboard ........................................................... 52
3.4.3 - Connecting a USB Barcode Reader ................................................ 52
3.4.4 - Connecting a Mouse ........................................................................ 52
3.4.5 - Connecting a HUB ........................................................................... 52
3.4.6 - Connecting a Printer ........................................................................ 52
a) Logical Port Attachment ...................................................................... 52
b) Releasing a Logical Port ..................................................................... 53
3.4.7 - Connecting a USB-RS232 Adaptor.................................................. 54
a) Overview ............................................................................................. 54
b) Configuration ....................................................................................... 55
3.4.8 - Connecting a Mass Storage Device ................................................ 55
3.4.9 - Connecting a USB Audio Device ..................................................... 56
3.4.10 - Connecting a Touch Screen .......................................................... 57
3.4.11 - Listing Connected USB Devices .................................................... 57
3.5 - PRINTER MANAGEMENT ..................................................................... 57
3.5.1 - Setting Up the Printer Port ............................................................... 57
a) Setting USB Logical Ports ................................................................... 57
b) Setting Network Printers ..................................................................... 58
3.5.2 - RDP redirection ............................................................................... 58
3.5.3 - LPD Service ..................................................................................... 60
a) Setting-Up the Terminal ...................................................................... 60
b) Setting-Up the MultiPoint Server ......................................................... 60
3.5.4 - 'rtty' Service ..................................................................................... 61
a) Setting-up the Terminal ....................................................................... 61
b) Setting-Up the MultiPoint Server ......................................................... 61
3.6 - OTHER FUNCTIONS ............................................................................. 62
3.6.1 - Tuning .............................................................................................. 62
3.6.2 - Auto-Configuration ........................................................................... 62
3.6.3 - Factory Settings ............................................................................... 63
3.6.4 - Local Store ....................................................................................... 63
4 - USING THE AX3000..................................................................................... 65
4.1 - SWITCHING ON THE AX3000 ............................................................... 66
4.2 - LOCAL DESKTOP .................................................................................. 66
4.2.1 - 'XP Style' Taskbar ............................................................................ 67
4.2.2 – 'Classical' Taskbar .......................................................................... 68
4.3 – MULTIPOINT SESSION ........................................................................ 69
4.3.1 - Creating a Session .......................................................................... 69
4.3.2 - Authenticating .................................................................................. 70
4.3.3 - Checking the SSL Certificate ........................................................... 70
4.3.4 - Closing the Session ......................................................................... 71
4.3.5 - USB Port Redirection ....................................................................... 71
4.4 - SPECIAL FEATURES ............................................................................. 72
4.4.1 - Getting Session Information ............................................................ 72
4.4.2 - Locking the Screen .......................................................................... 73
4.4.3 - USB Port Redirection Function ........................................................ 74
4.5 - REBOOTING OR TURNING OFF THE AX3000 ..................................... 75
4.6 - AX3000 HOT-KEYS ................................................................................ 76
5 - ADMINISTRATION ....................................................................................... 77
5.1 - LOCAL ADMINISTRATION .................................................................... 78
5.1.1 - Handling a Configuration File with a Memstick ................................ 78
a) Obtaining and Storing the Configuration File ...................................... 78
b) Send a Configuration File to the Terminal ........................................... 79
5.1.2 - Updating the Firmware..................................................................... 80
a) From a MemStick ................................................................................ 80
b) With bootp/tftp Protocols ..................................................................... 81
5.1.3 - The Ping Command ......................................................................... 81
5.1.4 - Connection Management ................................................................. 81
a) Global Connection List ........................................................................ 82
b) "TCP Server" and "TCP Client" Connection Information ..................... 83
5.1.5 - Ethernet Interface Management ...................................................... 85
a) State .................................................................................................... 85
b) DHCP/DNS.......................................................................................... 86
c) Statistic ................................................................................................ 87
5.1.6 - USB Statistics .................................................................................. 88
5.2 - REMOTE ADMINISTRATION ................................................................. 89
5.2.1 - AxRM: The Axel Management Software .......................................... 89
5.2.2 - VNC Remote Control ....................................................................... 90
5.2.3 - Interactive Telnet Set-Up ................................................................. 90
5.2.4 - Batch Remote Set-Up ...................................................................... 91
a) Header................................................................................................. 92
b) Substitution Commands ...................................................................... 92
b) End of File ........................................................................................... 93
APPENDIX ......................................................................................................... 95
A.1 - USING THE INTERACTIVE SET-UP ..................................................... 96
A.1.1 - Entering the Set-Up ......................................................................... 96
A.1.2 - Navigation ........................................................................................ 96
a) The Horizontal General Menu ............................................................. 97
b) Vertical Menus..................................................................................... 97
c) Dialog Boxes ....................................................................................... 98
A.1.3 - Enter Data ....................................................................................... 98
A.1.4 - Special Notation .............................................................................. 99
A.1.5 - Exiting the set-up ............................................................................. 99
A.2 - NETWORK OVERVIEW ........................................................................ 99
A.2.1 - Ethernet Addresses ......................................................................... 99
A.2.2 - IP Address ..................................................................................... 100
A.2.3 - Router ............................................................................................ 100
A.3 - THE DHCP PROTOCOL ...................................................................... 103
A.3.1 - Overview ....................................................................................... 104
A.3.2 - Setting-Up the AX3000 .................................................................. 104
A.3.3 - Using the AX3000 .......................................................................... 104
A.3.4 - Errors ............................................................................................. 105
a) Boot Time Failure .............................................................................. 105
b) Re-negotiation Failure ....................................................................... 105
A.4 - THE DNS PROTOCOL ......................................................................... 106
A.4.1 - Overview ....................................................................................... 106
A.4.2 - Resolving a Name ......................................................................... 107
a) Resolution Strategy ........................................................................... 107
b) Resolution Method ............................................................................ 108
c) Messages Displayed on the AX3000 Screen .................................... 110
A.4.3 - Publishing the Terminal Name ...................................................... 111
a) By the DHCP Server ......................................................................... 111
b) By the terminal .................................................................................. 111
A.5 - SETTING-UP AXEL DHCP OPTIONS ................................................. 112
A.5.1 - Overview ....................................................................................... 113
A.5.2 - Adding an Axel option with the Microsoft DHCP Server ................ 113
A.5.3 - 'axrmserv' option: auto-configuration............................................. 114
A.6 - GOING FURTHER... ............................................................................ 115
A.6.1 - Reload Factory Settings ................................................................ 115
A.6.2 - General Level: Advanced Parameters .......................................... 116
a) Network Menu ................................................................................... 116
b) Keyboard/Screen Menu .................................................................... 117
c Mass Storage Devices Menu.............................................................. 117
A.6.3 - Session Level: Enhanced Parameters .......................................... 118
a) The 'TCP port' Parameter ................................................................. 119
b) The 'mss' and 'Window' Parameters ................................................. 119
c) The 'Time to Live' Parameter ............................................................ 119
d) The 'TCP port Assignment' Parameter ............................................. 119
e) The 'Nagle's Algorithm' Parameter ................................................... 120
f) The 'Keepalive' Parameter ................................................................. 120
g) 'Additional Time-Out for Reconnection (sec)' Parameter .................. 121
A.6.4 - Setting the IP Address by a PING Command ............................... 121
A.6.5 - RDP Sessions: Microsoft Keyboard Codes ................................... 122
A.7 - HARDWARE AND FIRMWARE INFORMATION ................................. 124
A.7.1 - Hardware Information .................................................................... 124
A.7.2 - Firmware Information .................................................................... 125
Introduction
AX3000 Model 80WMS - User's Manual 1
INTRODUCTION
Introduction
2 AX3000 Model 80WMS - User's Manual
This manual provides details on terminal operation, maintenance and set-up.
The manual is organized into the following chapters and appendices:
Chapter 1: Introduction to the AX3000
Chapter 2: First Boot Time
Chapter 3: Interactive set-up
Chapter 4: Using the AX3000
Chapter 5: Remote Administration
Appendices:
The following appendices give more detailed information:
A.1 - Using the AX3000 interactive set-up
A.2 - Network overview (Ethernet address, IP address and routers)
A.3 - DHCP protocol
A.4 - DNS protocol
A.5 - Axel DHCP Option
A.6 - Going further...
A.7 - Hardware and firmware information
Introduction to the AX3000
AX3000 Model 80WMS - User's Manual 3
- 1 -
INTRODUCTION TO THE AX3000
Introduction to the AX3000
4 AX3000 Model 80WMS - User's Manual
This chapter introduces the main features of AXEL Thin Clients.
1.1 - ULTRA THIN CLIENT TECHNOLOGY
The main benefits of "Ultra Thin Client" technology are:
No Operating System
The innovative Ultra Thin Client technology from Axel uses ALL the hardware
resources for specific thin-client functions and not simply to host an operating
system. These functions are:
• Screen refresh/resolution performance
• High robustness and availability
• No memory fragmentation
• Totally virus proof
• Instant boot
No Embedded Applications
Embedded applications in a terminal are a source of problems, consider the
following:
• Application of regular security upgrades and patches
• Support and tracking of successive versions of applications
• After an upgrade more memory may be required to run new version
• Integrity of functionality: ie two ‘identical’ terminals may behave very
differently depending on installed applications and their versions.
Introduction to the AX3000
AX3000 Model 80WMS - User's Manual 5
No Local Management
By not having an operating system the set up is massively simplified.
• No file system or registry,
• No management of user accounts,
• New parameter settings are effective immediately (i.e. no need for
reboot),
• No backup or restore file issues (in the event of reversing a failed
software upgrade).
Despite its advanced technology the Axel terminal is managed like a traditional
terminal. The set-up is designed to be equally accessible from the terminal or
remotely over the network (by telnet or VNC).
1.2 - DESIGNED FOR MULTIPOINT
The AX3000 model 80WMS had been designed to be used with a MultiPoint
Server. A unique quick configuration mode allows the thin client to install itself
with no human interaction required at all!
Settings can be manually customized either from the terminal or remotely.
Initial Power-On
AX3000 Model 80WMS - User's Manual 7
- 2 -
INITIAL POWER-ON
Initial Power-On
8 AX3000 Model 80WMS - User's Manual
This chapter describes the 'MultiPoint Set-Up' feature and the 'AutoConfiguration' service.
When the terminal is switched on up for the very first time two configuration
methods are available:
- MultiPoint Set-Up: a unique dialog box allows the terminal to be set-up in
few seconds for typical use.
- Auto-Configuration: used in conjunction with AxRM, this function allows
the terminal to automatically receive new firmware and/or a configuration.
At any time pressing <Ctrl><Alt><Esc> will enter MultiPoint Set-Up. Pressing a
second time <Ctrl><Alt><Esc> will enter Terminal Set-Up.
2.1 - MULTIPOINT SET-UP
The 'MultiPoint' set-up is a unique Axel feature. This allows the Axel thin client to
be configured by selecting the name of the MultiPoint server from a list. For
example:
Note 1: To build this list, an IP address (given by a DHCP server) is needed.
Initial Power-On
AX3000 Model 80WMS - User's Manual 9
Note 2: this list contains MultiPoint server names who responded in less than 3
seconds to multicast requests sent on UDP port 3702. An empty list may
indicate no server is installed on the same subnet as the thin client or requests
are blocked by a firewall.
The [Refresh] button allows the list to be built again. The delay to collect data is
now 5 seconds.
The [Enter New Server] button allows the server name (or IP address) to be
manually entered.
Confirming this box configures the thin client with a dynamic IP address
(obtained by DHCP) and an RDP session with a high user experience (32bpp,
audio, theme...).
Note: to enter the full interactive set-up (see Chapter 3) press
<Ctrl><Alt><Esc> instead of confirming this dialog box.
2.2 - AUTO-CONFIGURATION
The Auto-Configuration feature allows a brand new ‘out of the box’ terminal to
be sent a specific firmware and/or configuration file without any human
intervention. There are also options to specify various terminal specific
parameters, for example an IP address and terminal name etc.
For more information on AxRM’s activity in the auto-configuration process, see
the manual "Axel Remote Management - Version 3", available from
www.axel.com.
The auto-configuration process:
- Is automatically initiated when power is applied to a brand new terminal or
if the terminal is reset to factory defaults - see A.10.1 appendix.
- may be started at each boot time. For more information see Chapter
3.6.2.
The stages are:
- Checking the network (link),
Initial Power-On
10 AX3000 Model 80WMS - User's Manual
- DHCP request sent to obtain a terminal IP address and other parameters
(optional),
- Terminal contacts the AxRM server,
- Firmware file sent (if required), followed by a reboot,
- Configuration file sent, followed by a reboot.
(Total process takes less than two minutes)
2.2.1 - Stage 1: Checking the Network
When the terminal is powered up the network connection is tested. The terminal
displays ‘Checking Network Link’. If a network connection is detected, a
message ' Auto-Conf' is shown. The terminal passes to stage 2.
Auto-conf.
2.2.2 - Stage 2: Sending DHCP requests
To obtain an IP address (and possibly of other parameters) a DHCP request is
sent. If a DHCP server is available its IP address is shown in the status line:
Auto-conf. / DHCP: aaa.bbb.ccc.ddd /
The terminal passes to stage 3
2.2.3 - Stage 3: Sending requests to AxRM
After obtaining an IP address via DHCP negotiation the terminal must start
communicating with the AxRM server.
This presents a challenge because the terminal must determine both the IP
address and the TCP port of the AxRM server.
The recommended way is to configure the DHCP server to send this information
in addition to the AX3000 IP address. This information (IP address and port) can
easily be entered into the DHCP server by using the vendor ID fields. "Axel
DHCP option".
For more information about "Axel DHCP option" please consult the Appendix
A.6.
Initial Power-On
AX3000 Model 80WMS - User's Manual 11
a) Determining the TCP port
If DHCP sends a port number this is used.
If no value is received a default value of port 80 is used.
b) Determining IP address
Method 1:
If the IP address or DNS name is given by the DHCP server (through Axel
DHCP option) then this is the information the terminal uses to locate the
AxRM server.
Method 2:
If DHCP does not supply these values the terminal will try to resolve a
‘hardwired’ DNS name "axrmserv".
If the name is resolved the terminal can find the AxRM server. The name
axrmserv must be configured within DNS to resolve to the IP address of
the AxRM PC. A DNS alias can be used to allow the AxRM PC to have
two names, i.e. its original name AND axrmserv.
Method 3:
If "axrmserv" cannot be resolved, as a final attempt the terminal assumes
AxRM resides on the same PC as the DHCP server.
Method 4:
Only used when the location (IP address or name) and the TCP port of
the AxRM machine are specified within the AX3000 Set-Up. See Chapter
3.6.2. (This is not viable for setting up brand new terminals, as required
AxrM PC data to be already entered in the terminal setup)
The IP address of the AxRM server and the location method used is shown on
the status line:
Auto-Conf. / DHCP: aaa.bbb.ccc.ddd / AxRM (1): www.xxx.yyy.zzz:nnnn.......
The terminal sends an 'auto-configuration' request to AxRM every 5 seconds. If
no response is received after 10 attempts the terminal starts the mechanism
again, i.e. from stage 1.
Initial Power-On
12 AX3000 Model 80WMS - User's Manual
This loop stops when either AxRM responds or if a user presses any key on the
keyboard, causing the normal interactive quick setup to run.
2.2.4 - Stage 4: Receiving the firmware download
A dialog box on the terminal screen provides the status. From this stage the
mechanism cannot be aborted.
Note that firmware downloading may not have been specified by AxRM, in which
case the procedure passes directly to stage 5.
The dialog box is as shown:
After having received the firmware the terminal reboots automatically and reruns stages 1, 2 and 3 before passing on to stage 5.
2.2.5 - Stage 5: Receiving the configuration file
This is the dialog box shown when receiving the configuration file:
Initial Power-On
AX3000 Model 80WMS - User's Manual 13
Note: if the firmware is updated the new version is displayed. After the
configuration file is received the terminal reboots:
The terminal is now ready for use.
Interactive Set-Up
AX3000 Model 80WMS - User's Manual 15
- 3 -
INTERACTIVE SET-UP
Interactive Set-Up
16 AX3000 Model 80WMS - User's Manual
This chapter describes AX3000 installation using the interactive set-up
procedure.
The following can be used to enter the AX3000 interactive set-up:
- Pressing <Ctrl><Alt><Esc> twice from the terminal
- Using Remote Control from AxRM. (See Chapters 5.2.1 and 5.2.2)
- Using Telnet from another terminal/PC. (See Chapter 5.2.3)
Note: the set-up can be password-protected, in which case the password must
be entered to access the quick set-up dialog box. For more information, see
Chapter 3.2.7.
Note: the following keystrokes are available in the set-up (for more information
see Appendix A.1):
- <Enter>: if the current field is a button perform a click. Else jump to the
'default' button of the box ([OK], [Next]…)
- <Spacebar>: click button, toggle yes/no and open a list
- <Esc>: cancel current field or select [Cancel] button
- <Tab> or <>: next field
- <Shift><Tab> or <>: previous field
Interactive Set-Up
AX3000 Model 80WMS - User's Manual 17
3.1 - SETTING NETWORK ENVIRONMENT
The network settings are available through the [Configuration]-[Network]
menu:
This chapter covers the AX3000 network configuration:
- General Parameters: the terminal identification and the interface
activation
- Ethernet Interface: static or dynamic IP address, DNS protocol and
router management
- Servers: manages the server list.
- SSL Security: tune the SSL certificate verification.
Note: more information is given in the following appendices:
- Appendix A.2: Ethernet addresses, IP addresses, net masks and routers,
- Appendix A.3: DHCP protocol,
- Appendix A.4: DNS protocol.
Interactive Set-Up
18 AX3000 Model 80WMS - User's Manual
3.1.1 - General Parameters
To set the AX3000 interface and the terminal identification select the
[Configuration]-[Network]-[General Parameters] menu. The dialog box below
is displayed:
a) The Terminal Name
A terminal name is mandatory – though need not be used. By default the
terminal name is set to 'axel' suffixed by the last part of the MAC Ethernet
address. For example 'axel200002'. This ensures all terminals have a unique
default name.
The same name is given to the default connection name for RDP or ICA
connections, though this can be changed.
If the terminal name is to be used as a DNS name (i.e. registered to a DNS
server) an extension is required. This extension is called "DNS domain". For
example 'paris.axel.fr'.
Registering an entry with the DNS server requires an FQDN. (Fully Qualified
Domain Name) If the "DNS Domain" parameter is empty, the "Default DNS
Domain" (supplied by the DHCP server) will be used. If "Default DNS Domain" is
empty, the name won't be registered.
The name registration can be performed by the DHCP server or by the terminal
itself. For more information see the next chapter and the appendix A.4.3.
b) The Terminal Comment
This character string allows a terminal description to be entered. This
Interactive Set-Up
AX3000 Model 80WMS - User's Manual 19
description will be obtained by the Axel Remote Management software (AxRM)
during the 'discover' operation. This comment will allow the terminal to be easily
located within the database.
3.1.2 - Ethernet Interface
To set the Ethernet interface properties select the [Configuration]-[Network]-
[Ethernet Interface]-[IP Parameters] menu. The dialog box below is displayed:
Note: the Ethernet address is displayed as the title box
Interactive Set-Up
20 AX3000 Model 80WMS - User's Manual
The "Link" parameter is set by default as auto-sense. Available modes are:
- Auto-sense,
- 10BT HalfDuplex,
- 10BT FullDuplex,
- 100BT HalfDuplex,
- 100BT FullDuplex.
The next sub-chapters deal with:
- The interface setting (static or dynamic IP address)
- The DNS protocol.
- The router management,
a) Static or Dynamic IP Address
The DHCP protocol allows the terminal’s IP address (and other parameters) to
be obtained at the boot time.
When "Enable DHCP" is set to "Yes", the IP Address' field is not available and
the DHCP settings are set through the "DHCP Parameters" option. Press
<Space> to display the dialog box:
The DHCP Option List allows certain parameters to be automatically assigned
by DHCP.
Interactive Set-Up
AX3000 Model 80WMS - User's Manual 21
Other parameters are:
- Lease Time (minutes): lease time value requested by the AX3000 from
the DHCP server. Depending on the DHCP server settings this parameter
may be ignored. The AX3000 automatically renews the lease when it
expires.
- Free IP address when shutdown: by default when the terminal is
shutdown a command to release the IP address is sent to the DHCP
server. Set this option to 'no' to change that.
- Client Identifier: allows the terminal to be identified not only by the
Ethernet address (useful to control IP address assignment). (VINCENT –
I don’t understand this but is doesn’t sound right)
- User Class Identifier: allows the DHCP server to assign settings in
regards of a class of device.
- Trace Mode: in the event of problems this mode allows the data
exchanged between the AX3000 and the DHCP server to be displayed on
the screen. The trace data is displayed directly on the AX3000 screen (i.e.
messages may 'pollute' the AX3000 display at any time).
- Check IP Address: the AX3000 checks its allocated IP address is not
already in use.
b) DNS Protocol
To resolve a name, the AX3000 sends DNS requests to a DNS server. The IP
address of this DNS server must be known. The AX3000 set-up procedure
allows two DNS servers to be entered.
Note: if 'DNS Servers' is selected the "DHCP Option List" these two parameters
are supplied by DHCP and cannot be accessed here.
Interactive Set-Up
22 AX3000 Model 80WMS - User's Manual
Other DNS settings are available through the "DNS Parameters" option. The
dialog box below is displayed:
Parameters are:
- DNS Search Domains: a DNS domain is used to resolve a server name
or to register the terminal name (see Appendix A.4).
Note: if the 'Default DNS Domain' is selected in the "DHCP Option List",
the 'Default Domain' parameter cannot be accessed.
- DNS Server Update: sets the method used for publishing the terminal
name:
- No: the terminal name is not published.
- By the DHCP server (available only if the DHCP protocol is
enabled): the terminal name is registered by the DHCP server.
Requirement: the DDNS function (Dynamic DNS) must be
supported by the DHCP server. See Appendix A.4.3.
- By the terminal: the terminal updates the DNS server. In this case
the parameter "Action on Error" controls the terminal’s behavior in
the event of an error during the DNS server update (see Appendix
A.4.3).
c) Router Management
A router is either a special electronic device, or a suitably configured computer,
which enables data to be sent across two or more distinct physical networks.
One router can be nominated as the 'default router' and then used to access any
network. Use of a default router simplifies site network administration. The
default router is only identified by its IP address.
Interactive Set-Up
AX3000 Model 80WMS - User's Manual 23
Note: If the 'Default Router' is selected in the "DHCP Option List", this field
cannot be accessed.
However additional routers can also be declared, to reach specific destination
servers or networks. Select 'Other Routers'. The following dialog box is
displayed:
Any such router must be identified with 3 parameters:
- The router’s IP address,
- The target IP address (destination),
- The target type: server or network (in this last case, a netmask allows
sub-netting)
3.1.3 - Server Management
To configure the server table, select the [Configuration]-[Network]-[Servers]
menu. A dialog box as shown below is displayed:
Interactive Set-Up
24 AX3000 Model 80WMS - User's Manual
The server definition depends on whether DNS is enabled:
- No DNS: a server is identified by both an alphanumeric character string
beginning with a letter AND an IP address.
- With DNS: a server is defined only by its name. This name can be either
a full name (wms2011.servers.axel.com) or an incomplete name
(wms2011). Its IP address is resolved later. (See Appendix A.4)
Add a Server: move the highlight cursor to a vacant line and enter the name
and either its IP address or DNS name.
Delete a Server: select the server and press [Delete].
Change a Server: move the highlight cursor over the name or IP address of the
server and enter the new value.
Note: the default DNS domains, previously defined through the DNS box are
displayed for information (they can not be modified).
3.1.4 - SSL Security
When an SSL connection is established it is advisable to check the server
certificate.
This requires a CA certificate to be installed in the AX3000 Local Store. See
Chapter 3.6.4.
To configure the terminal SSL security policy, select the [Configuration]-
[Network]-[SSL Security] menu. A dialog box as shown below is displayed:
The 'Reliability Verification' option forces the server certificate to be checked
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against the terminal’s local CA certificates when an SSL connection is
established. (HTTPS or NLA). For this check to be possible there must be at
least one CA certificate stored in the terminal’s local store (see chapter 3.6.4). A
check is made between the terminal’s local CA certificates and the server’s
certificate.
With this setting enabled there are two further optional checks.
- Date Verification (requires an NTP time server to be configured - See
Chapter 3.2.6): A check is made to confirm the connection request is
initiated between the 'Valid After' and 'Valid Before' dates of the server
certificate.
- FQDN Verification: A check is made against the server’s FQDN or IP
address as given in the certificate’s 'Common Name' parameter
The ”Action on Error” option sets the terminal’s behavior when an SSL noncompliant situation is met (See Chapter 4.3.3).
3.2 - GENERAL SETTINGS
The terminal general settings are available through the [Configuration][Terminal] menu:
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3.2.1 - The Keyboard and the Mouse
Select the [Configuration]-[Terminal]-[Keyboard/Mouse] menu:
Keyboard parameters (PS/2 or USB):
- Nationality: select the nationality from a list
- 'NUM' Led Initialization: this led lights when the AX3000 is switched on
- 'CAPS' Led Initialization: this led lights when the AX3000 is switched on
- Repeat Key Delay: sets the duration of a key being held down before it
starts to auto-repeat (values: no, low, medium or high).
- Repeat Key Speed (enabled only if the automatic repeat is set): select
the automatic repeat speed when a key is held down (values: low,
medium or high).
Mouse parameters (PS/2 or USB):
- Switch Left/Right Click: mouse button reversal
- Mouse Accelerator: can be helpful with wide screens.
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3.2.2 - The Screen
Select the [Configuration]-[Terminal]-[Screen] menu:
a) Graphical Environment
Parameters are:
- Resolution: the default value of the monitor is automatically detected and
used, although this can be overridden:
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- Orientations: possible values are 'Landscape', 'Portrait (Flipped)' and
'Portrait'. Depending on the resolution and the number of colors, these 2
last values may be not available.
- Colors: available values are 16bpp, 24bpp and 32bpp.
- Monitor Information: this dialog box gives information about the monitor
(manufacturer, recommended resolution, available resolutions…).
Note: when exiting the dialog box the graphical settings may be tested.
b) Screen Saver
Parameters are:
- Screen Saver: this function automatically either blacks out the monitor
display (after a certain time of inactivity) or allows the screen to be locked
during the AX3000 use:
- No: function disabled.
- Yes: function enabled. The display is restored when either the
keyboard is used or data is received from the server.
- Yes keyboard only: The display is only restored when the keyboard
is used.
- Display logo: a logo can be displayed during the screen saver. This is
either the logo displayed at the terminal boot-up or the logo stored in the
AX3000 Local Store. See Chapter 3.6.4.
- Energy Star Power Saver (available only if the screen saver feature is
enabled): this saves monitor power consumption.
- Password (available only if the screen saver feature is set): the lock
screen feature is only available if a password is entered. For more
information about the lock screen feature, see Chapter 4.4.2.
- Delay (minutes) (available only if the screen saver feature is set): delay
before the monitor is turned off or locked.
c) Touch Screen
"Touch screen events" are automatically remapped into "mouse events". No
additional drivers or settings are required on the server (Windows, Unix/Linux,
AS/400...).
Touch screen parameters:
- Port: serial touch screen port (Aux1, Aux2...)
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For a USB touch screen this parameter is disabled
- Settings: the box depends on the touch screen type (serial or USB):
Serial Touch Screen:
USB Touch Screen:
Type (serial touch screens only): select the touch screen manufacturer:
ELOTouch, MicroTouch or Liyitec.
Automatic Detection (serial touch screens only): automatically obtain the setup parameters from the touch-screen. To detect these settings the Axel terminal
scans a range of baud rates and data formats. When these match the touch
screen settings the serial line parameters are updated.
Calibration: display a dialog box for calibration. (Follow the instructions and
touch the screen where '*'s are displayed).
Events sent (USB touch screens only): two modes are available:
- Click Only: a 'mouse click' event is sent when the screen is touched
- All: in addition of the click event, 'mouse motion' events are sent until the
screen is untouched.
Transpose X/Y Axis (USB touch screens only): select 'yes' or 'no'.
Double Touch Accuracy Range (pixels): this parameter defines a zone size
which allows double-click to be emulated. A double-click event will be sent when
the screen is touched twice (in a period less than 0.5 seconds) and when the
two impacts are located in the same zone (less than X pixels).
Note: the touch screen functions properly only after the calibration has been
performed.
After calibration touch screen events are automatically remapped to 'left click'
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mouse events.
3.2.3 - Local Desktop
When no session is connected a specific screen is displayed. This is the 'Local
Desktop'.
The terminal local desktop configuration provides:
- The theme (colors, logo, character size…),
- The taskbar settings.
The use of the local desktop is described in Chapter 4.2.
Select the [Configuration]-[Terminal]-[Local Desktop] menu:
a) Theme
The theme settings are:
- Character Size: standard or double.
- Palette Option: four templates are available.
- Background Color.
- Display logo: a logo can be displayed. This is either the Axel logo
displayed at the terminal boot-up or a customer’s logo loaded in the
AX3000 Local Store. See Chapter 3.6.4.
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b) TaskBar
An optional taskbar can be enabled. It's located on the bottom of the screen.
The taskbar options are:
- Look: the XP style (default) improves the user experience. The 'Classical'
style offers compatibility with legacy firmware revisions,
- Pin the Sessions (only for XP style): by default the MultiPoint session
icon is displayed only when it's connected. When this option is enabled,
the icon is displayed whatever the connection status.
- Display Labels (only for XP style): when this option is enabled, the
MultiPoint session label is displayed with the icon.
- Enable: this option allows the taskbar to be enabled/disabled.
But the taskbar is always displayed with the Axel desktop (when no
session is displayed)
- Auto-hide: when the taskbar is enabled, two possible values:
- Yes: the taskbar is hidden. It's shown when the mouse cursor is left
2 seconds on the bottom of the screen.
- No: the taskbar is always displayed (taskbar height is taken from the
current session height).
3.2.4 - Audio
Select the [Configuration]-[Terminal]-[Audio] menu:
a) Audio Device
When an audio device is detected its type is displayed (USB Audio). In this case
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the following options are available:
- Hardware Information: miscellaneous information.
- Volume: setting-up the volume (0=mute).
- Sound Alerts: selecting the output device: buzzer or audio device.
b) Sound Alerts
A sound alert is a bell sound. Two types of sound alerts are available. For each
one, the beep can be disabled or the duration can be set. (Values: no, short,
long or very long.):
- Local: following an unexpected operation the terminal sounds a beep.
- Remote: the beep is requested by the server (escape sequence).
- Sounded for: set if the remote alert is played for "Front session only" or
for "Any session".
3.2.5 - Global RDP
Select the [Configuration]-[Terminal]-[Global RDP] menu:
a) USB Port Redirection
The USB Port Redirection feature allows the thin client to act as a gateway
between the USB device and the Windows server. The entire USB device
management is provided by the Windows server.
Note: this only works when the thin client is connected a MultiPoint 2012 Server.
The "Eligible Devices" dialog box allows a subset of USB devices of a certain
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class to be selected for the USB Port Redirection feature. See next page.
The "When the session starts" and "While the session running" options are
described in Chapter 4.3.5.
Note: enable USB Port Redirection option in the MultiPoint session profile.
Dialog box to select eligible USB devices:
A set of USB devices can be selected by their types:
- Mass Storage devices (memory sticks, hard drives, CD/DVD reader…)
- Audio devices
- Video devices (webcam)
- Other devices (not a mass storage, an audio or a video device. For
example a scanner)
Alternatively a USB device can be selected by its identifier: Vendor ID and
Product ID. These values can be manually entered or automatically obtained
from a device currently connected by clicking the [Add a Connected Device]
button.
Note: if a 'Product ID' value is 0, all the products of the associated 'Vendor ID'
value will be eligible.
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b) Keyboard Nationality
When the nationality of the keyboard is not listed by the terminal setup, a
country specific Microsoft keyboard code can be specified. This code is used
when an RDP/ICA session is established and allows any keyboard nationality to
be negotiated and supported by the terminal.
Note: The country code is only applied after a Windows connection is
established – so is not available at the terminal setup level.
The RDP Keyboard parameters are:
- Nationality: two possible values:
- Default: the keyboard nationality is given by the [Configuration][General]-[Keyboard] menu. This setting is used by default for
Windows sessions, and if listed and selected no further action is
required. (This same nationality is used for character based sessions
and terminal setup menus)
- Custom: for nationalities not listed a custom keyboard nationality can
be entered. (Microsoft Keyboard Code parameter)
- Microsoft Keyboard Code: enter the required keyboard code value. See
Appendix A.6.5 for valid values.
- CAPS Key Mode: select "Shift Lock" or "Caps Lock".
3.2.6 - Time Settings
The time management is used for:
- Displaying date and time within the local taskbar.
- Updating modification/creation file time (memory stick support)
- Automatic terminal reboot
- SSL Certificates verification
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Select the [Configuration]-[Terminal]-[Time settings] menu:
a) Internal Clock
Unlike a PC, there is no local clock (with battery) in Axel terminals. To provide a
local clock we have introduced support for a time client (NTP protocol). This
allows the time to be obtained when the terminal is powered on.
Enter the time server IP address (or the DNS name). This information can be
automatically obtained via the DHCP protocol. (See Chapter 3.1.2).
The date and time can be displayed within the terminal taskbar. The following
option allows the display formats to be selected:
- Date Format: 'JJ/MM/AA' or 'MM/JJ/AA'
- Time Format: 'HH:MM' or 'hh:MM'. (For the second format the time is
displayed 'modulo 12' with PM or AM after.)
b) Time Redirection
The terminal negotiates its own local time zone. This allows different ‘local times’
to be displayed on terminals in different geographic regions?
Note: the time zone redirection function must be enabled on the Windows 2003
server. See Chapter 5.5.6.
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The time zone parameters are:
- Time Zone GMT: positive or negative offset from GMT.
- Time Zone Name: a non-empty character string (Greenwich by default).
- Daylight Saving: enabling daylight saving function.
- Daylight Settings: The following dialog box is displayed:
Enter the following parameters for each transition time:
- Transition Day: day number, day and month. (For example: Last
Sunday of March for daylight time.)
- Transition Hour: enter the hour without minute. (For example: 2 is
02:00.)
c) Automatic Reboot
When a NTP server is set, the terminal can be automatically rebooted (every
day or a specific day). This can be used with the auto-configuration feature.
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3.2.7 - Terminal Remote Control
Select the menu [Configuration]-[Terminal]-[Remote Control]:
a) Remote Control
This functionality allows an administrator to remotely take control of a terminal.
The administrator can passively watch the users screen or actively take control
with his own keyboard for various support or administration purposes.
The parameters are:
- Remote-Control Allowed: yes or no.
- User's Authorization Required: possible values are:
- No
- Mandatory
- Yes, automatically accepted
- Yes, automatically refused
Note: for the two last values the Time-out (sec) option is available
- Text Mode (TCP Port): remote control only for terminal set-up.
- VNC Mode (TCP Port): global remote control
- Password (optional): this password will be requested when the
connection is established.
For more information, refer to Chapter 5.2.2.
b) Telnet Set-Up
This functionality allows the terminal set-up to be addressed by a telnet client.
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The single parameter is the TCP port (4096 by default).
For more information, refer to Chapter 5.2.3.
3.2.8 - Password
Access to the set-up menus can be controlled by a password.
a) Setting the Password
Select the [Configuration]-[Terminal]-[Password] dialog box to set, change or
delete the set-up password:
Enter the following parameters:
- Enter a new password: enter a new password of maximum five
characters, or press <CR> if no password is required or to delete existing
password.
- Retype password: re-enter the identical password.
b) Entering Set-Up
If the set-up is password protected, the following dialog box will be displayed the
next time access is attempted:
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Three operations are permitted:
- enter the password to access the set-up
- Press <Esc> or select the [Cancel] button to exit set-up mode
- Select the [Consult] button to access the set-up without using the
password. All set-up operations will be permitted but it will not be
possible to save the modifications.
The Consultation mode is not offered if the "Administrator Hot Key
disabled" option is set to "No". (See Appendix A.6.2)
IMPORTANT: if the password is not known, the super password 'yaka' can be
used. (Only from the local interactive set-up and only if "Administrator Hot Key
disabled" is set to "No". See Appendix A.6.2.)
3.3 - THE MULTIPOINT SESSION
To set a Microsoft MultiPoint session, enter the AX3000 Set-Up and select the
[Configuration]-[MultiPoint Session] menu. The following box is displayed:
Set the following parameters:
- Server: enter the MultiPoint server name (or IP address)
- Connection Properties: see Chapter 3.3.1.
- Authentication: set the "Automatic Logon" function and/or the "Auto-
Run" function. See Chapter 3.3.2.
- Display Parameters: see Chapter 3.3.3.
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- Additional Parameters: a dialog box, which lets certain RDP parameters
be changed. See Chapter 3.3.4.
- Redirected Resources: see Chapter 3.3.5.
- Performances: a dialog box, which lets certain parameters be changed.
For more information, see Chapter 3.3.6.
3.3.1 - Connection Properties
The following box is displayed:
These parameters are:
- Auto-Connection: if this parameter is set to 'yes', the connection will be
automatically established when the AX3000 is powered. Otherwise, the
user can click the MultiPoint session icon to establish the connection.
- Auto-Reconnection: if this parameter is set to 'yes', a new connection is
automatically established after a disconnection. Otherwise, the user can
click the MultiPoint session icon to establish a new connection.
- Session Label: this character string (11 characters max.) is used to
identify the session within the local desktop or in the taskbar.
- Enhanced parameters: see Appendix A.6.3.
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3.3.2 - Authentication
The following box is displayed:
These parameters are:
- Retain last logon details: this parameter allows the username and
domain fields of the Login screen to be automatically set-up.
- Username: default value for the username field of the Login screen.
- Automatic Logon: set this parameter to 'Yes' to get an automatic logon.
- Password: available only if 'Automatic Logon' is set to 'Yes'.
- Domain: default value for the Windows domain field of the Login screen.
- Local Authentication: enabling this parameter allows a secure NLA
connection to be correctly supported by using a local authentication box
(username/password/domain).
- Auto Run: by default the Terminal Services connection offers a Windows
desktop. To automatically launch a program set this parameter to 'Yes'
and complete the following fields.
- Command (available only if 'Auto-Run' is set to 'yes'): the program path
and file name of the program to be launched.
Example: %SystemRoot%\system32\cmd.exe
- Working Directory (available only if 'Auto-Run' is set to 'yes'): sets
program working directory.
Example: D:\
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3.3.3 - Display Parameters
The following box is displayed:
This box allows display settings (resolution, number of colors and frequency) to
be set. The availability of these parameters depends of the Type value:
- Default: these three parameters are issued from general settings (see
Chapter 3.2.2). When general settings are modified, these three
parameters are automatically updated with new values.
- Customized: the three parameters are independent from general
settings.
3.3.4 - Additional Parameters
The following box is displayed:
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These parameters are:
- Default Security Level: values are:
- RDP: the terminal offers standard RDP security layer. If this is
denied by the server, the SSL/TLS or SSL/TLS+NLA security layer
is offered.
- SSL/TLS: the terminal offers both the traditional and the SSL/TLS
security layers.
- SSL/TLS+NLA: the terminal offers both the traditional and the
SSL/TLS+NLA security layers.
- Encryption: encryption levels are:
- Low Level: only one-direction encrypted connections are accepted.
(Data sent by Windows is encrypted).
- Medium Level: both-direction and one-direction encrypted
connections are accepted.
- High Level: only both-direction encrypted connections are
accepted.
- Connection Name: this character string identifies the AX3000 within the
Windows Operating System. By default this name is the terminal name
(see Chapter 3.1.1).
- Console Mode: when set to 'yes', the RDP connection will take remote
control of the Windows Server main console.
- Optimized Screen Refresh: smooth video playback especially for flash
type content (ie Youtube).
- RemoteFX (32bpp/LAN): this operating mode available only for a 32bbp
connection with the 'Network Speed' sets to 'LAN'.
- <Ctrl><Alt><Del>: the two modes for this keystroke are:
- Local: the keystroke is handled by the AX3000 and is used for
shutdown the terminal (see Chapter 4.8)
- Remote: the keystroke is handled by the Windows server (for
example opening the task manager).
- <Scroll Lock> & <Pause>: enable or disable these two keys
- Audio Redirected to Buzzer: this mode allows system beep to be
sounded by a terminal with no audio USB device.
3.3.5 - Redirected Resources
The redirected resources mechanism allows one or more local resources to be
'published' to the Windows server. These resources are available only for the
terminal's user. They are created on the Windows server when the connection is
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established and removed when the session is disconnected.
The redirected resources mechanism allows one or more locally attached
peripherals to be 'published' to the Windows server. These resources are
available only for the terminal's user. They are created on the Windows server
when the connection is established and removed when the session is
disconnected.
The following local resources are supported:
- Printers: before being redirected each printer must be declared at the
'physical connection port' level. See first sub-section a) then c).
- Mass storage devices: see sub-section c).
- Smartcard readers: see sub-section c)
- COM/LPT ports before being redirected each port must be declared at
the physical port level. See first sub-section b) then c).
- USB ports: a set of eligible USB devices must be first defined (see
Chapter 3.2.5). Then see sub-section c)
a) Declaring a Redirected Printer
At the connection time a redirected printer will be automatically added to the
Windows spooler. It will be removed when the session disconnects.
Before being redirected a printer must be declared at the connection port' level.
The available ports are: USB logical ports and network printers.
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Select the dialog box of the 'Printer port' (menu [Configuration]-[Ports]-[xxx]).
For example, the Usb1 port:
Set the 'Active' parameter to 'As Printer' or 'As Printer and COM'. Then select
'Printer Parameters'. The following box is displayed:
These parameters are:
- Printer Name: name of the Windows printer
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- Windows Native Driver: printer driver name. It is ESSENTIAL that the
value entered here matches the printer driver name exactly as installed on
the server. If the match is not exact Windows will not be able to connect
the printer to the driver and the printer will not be added to the Windows
spooler.
- Time-out (sec): in event of a printer error (no paper, off-line, etc.), this is
the delay before the terminal reports the error to Windows.
- Save Printing Option: when the default printer configuration is modified
(on the server side), this option allows the terminal to store this
configuration (in the AX3000 Local Store). See Chapter 3.6.4.
The printer declaration is completed. For the redirection procedure, consult the
sub-section c).
b) Declaring a Redirected COM/LPT Port
On a connection a redirected COM/LPT port will be automatically added to the
Windows server resources. It will be removed on disconnection. Maximum two
ports can be redirected.
Before being redirected a COM Port must be declared at 'USB logical ports'
level.
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Select the dialog box of the 'COM port' (menu [Configuration]-[Ports]-[xxx]).
For example, the Usb1 port:
Set the 'Active' parameter to 'As COM port' or 'As Printer and COM'. Then select
'COM Port Parameters'. The following box is displayed:
These parameters are:
- Port Name: redirect COM port name (from COM1 to COM255).
The COM port declaration is completed. For the redirection procedure, consult
the next sub-section.
c) Redirecting Resources within the RDP session
To redirect resources within a session select the session profile box (menu
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[Configuration]-[Sessions]-[Session X]). Within this box, select 'Redirected
Resources'. The following box is displayed:
These parameters are:
- Redirected Printer: printer(s) are selected through a list. This list is
composed by the following items:
- All
- None
- Printer Name (port): these are the RDP/ICA printer name(s). This
allows the selection of only one printer to be redirected.
- Default printer: set (or not) a printer as the default printer.
- Audio: set (or not) the 'classic' audio redirection ('play' or 'play and
record'). The audio quality (and the amount of audio data) can be
customized in the bandwidth option. See next chapter.
- USB Drive: set (or not) the mass storage device redirection. The 'Access
Permission' value reminds the selected mode (see Appendix A.6.2).
- Redirected COM/LPT Port: COM port(s) are selected through a list. This
list is composed by the following items:
- All
- None
- xxx (port): these are the COM/LPT port name(s). This allows the
selection of only one port to be redirected.
- USB Ports (Remote FX): set (or not) the USB Port Redirection (only with
MultiPoint 2012 server). For more information about 'Eligible Devices' see
Chapter 3.2.5.
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- Include Audio Processing (Lan): this options allows the audio to be
handled by the USB Port Redirection. And no more by the 'classic'
redirection (see above). This is only permitted for a session with the
'Network Speed' sets to 'LAN' (See next chapter).
3.3.6 - Performance
The following box is displayed:
The first option allows the 'Connection Speed' to be set. The value will set by
default some User Experience options. All these features can be
enabled/disabled. To enable a feature set it to "x":
- Desktop Background: the AX3000 operator is allowed to select a
desktop background.
Note: the background feature must be also allowed by the Windows
server.
- Show contents of window while dragging: the AX3000 operator can
choose to display the contents of windows while resizing or dragging.
- Menu and window animation: the AX3000 operator is allowed to select
the animation function.
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- Themes: the AX3000 operator is allowed to select a theme (i.e. a desktop
appearance) other than the Windows Classic Theme.
- Font Smoothing.
- Desktop Composition (only available with RemoteFX - See Chapter
3.3.4): allows a full aero experience (translucent windows, flip 3D, preview
in the taskbar…).
The 'Bandwidth' parameters are:
- Bitmap Cache: enabling the bitmap cache allows the AX3000 to store
images (icon, buttons, etc) locally. This can both improve the AX3000
performance and decrease network traffic. Three values:
- No: no cache
- Yes: the cache is reset each time a new session is established
- Yes, persistent: the cache is not reset when a session is closed.
This could allow bandwidth to be saved for the next session.
- Offscreen Cache (available only if "Optimized Screen Refresh" is
disabled - See Chapter 3.3.4): enabling the offscreen cache allows the
AX3000 to store images in a 'non visible' part of the VGA memory. This
parameter can be enabled for a single session. This can both improve the
AX3000 performance and decrease network traffic.
- Compression Client->Server: this allows Windows to send compressed
data. Possible values are: 'no', 'yes, V5.2', ' yes, V6.0' and ' yes, V6.1 '.
This last value allows all the supported compression types (V5.2, V6.0
and V6.1) to be advertised.
- Compression Server->Client: this allows to reduce the volume of date
sent by the client to the server.
- Mouse Traffic: the options are:
- All (default): all mouse events (clicks and position) are sent to the
server.
- Click: only the click events are sent to the server. This reduces the
data flow. But the mouse cursor is not updated in real time. This
mode can significantly reduce bandwidth.
- Mouse Sensitivity: This setting varies the sample rate of the mouse. If
the sensitivity is increased the mouse movement will be more fluid, but
also network activity is increased as the sample rate is increased.
- Audio Quality: the bandwidth depends on the audio quality. For remote
connections prefer a low quality.
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- 32bpp Image Quality: with the 'medium' and 'high' quality, NScodec will
be used (this will reduce significantly the bandwith). With the 'Maximum' a
legacy codec is used.
3.4 - USB MANAGEMENT
3.4.1 - Specifications
Technical specifications:
- Maximum supported speed: high-speed (480 Mbits)
- Maximal consumption: 500 mA (total current draw for all ports)
Important Note: power hungry non-computing USB devices must not be
connected to the terminal (fans, lights…) as they have the potential to draw too
much current and cause damage to the terminal.
The following USB devices are supported:
- Keyboard,
- Barcode reader,
- Mouse,
- HUB,
- Printer,
- USB-RS232 adaptor,
Touch Screen
- Mass storage device (memory stick, hard drives, CD/DVD readers…),
- Audio device.
Other USB devices are detected but not supported.
USB devices are hot-pluggable and are dynamically detected by the Axel
terminal.
Maximum number of connected USB devices:
- Two keyboards and barcode readers,
- Two mice,
- Two HUBs,
- Four printers or USB-RS232 adaptors,
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- One touch screen
- One mass storage device,
- One audio device.
3.4.2 - Connecting a USB Keyboard
The USB keyboard is automatically detected by the Axel terminal.
The USB keyboard settings (nationality, LED initialization...) are displayed and
can be changed in the AX3000’s General Parameters. For more information see
Chapter 3.2.1.
Note: multiple keyboards (USB and/or PS2) can be connected. The same
settings are used for both and they can be used simultaneously.
3.4.3 - Connecting a USB Barcode Reader
The USB barcode reader is automatically detected by the Axel terminal. A
barcode reader is treated as a keyboard. See previous chapter.
3.4.4 - Connecting a Mouse
A USB mouse is automatically detected by the Axel terminal. No specific
settings are required.
Note: multiple mice (USB and/or PS2) can be used simultaneously.
3.4.5 - Connecting a HUB
A USB HUB is automatically detected by the Axel terminal. No specific settings
are required.
3.4.6 - Connecting a Printer
a) Logical Port Attachment
When a USB printer is connected for the first time to the Axel terminal a logical
port is associated. Four logical ports are available: Usb1, Usb2, Usb3 and Usb4.
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The associated logical ports are listed in the menu [Configuration]-[Ports]-
[USB Logical Ports]. To get information of a USB printer, select its logical port.
For example:
This association is maintained even if the printer is powered off, disconnected or
connected to the other USB port.
Releasing a logical port is a manual operation (see Chapter below 'Releasing a
Logical Port').
b) Releasing a Logical Port
A logical port must be manually released. This operation can be performed only
when the USB device is no longer connected.
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In the menu [Configuration]-[Ports]-[USB Logical Ports] select the logical
port. The following box is displayed:
Select the [Delete] button to release the logical port.
The released logical port is removed from the list of the associated ports and is
now available for the next USB device.
3.4.7 - Connecting a USB-RS232 Adaptor
a) Overview
A USB-RS232 adaptor is normally a cable with USB connector at one end and
one or more serial connectors (DB9 or DB25) at the other end. This allows serial
devices to be connected when no native serial ports are available.
This technology is sometimes embedded in USB devices. For example touch
screens or card readers. These devices have a USB connector but are based
on serial technology and are seen as serial ports.
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b) Configuration
A logical USB port is allocated to the USB-RS232 adaptor. (See attaching and
releasing operations in the Chapter 3.4.6). For example:
This USB logical port allows the adaptor to be configured: line parameters (baud
rate, format...), service and RDP redirection.
3.4.8 - Connecting a Mass Storage Device
Note: only available with the firmware option MSC.
Most USB mass storage devices fall in one of the categories below:
- memory sticks,
- hard drives,
- CD/DVD readers,
- floppy disks,
- memory card readers,
- digital cameras.
The main difference between these devices is the type of file system (i.e the
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56 AX3000 Model 80WMS - User's Manual
format in which the data is stored).
IMPORTANT: only mass storage devices formatted in FAT12, FAT16, FAT32
and ISO9660 are supported.
For your information the following table lists the most common file systems for
each device type (√: supported by a PC or Axel, ○: supported only by a PC):
USB Mass Storage Device
FAT
NTFS
exFAT
ISO 9660
UDF
PIMA
Other
Memory Sticks
√ ○ ○
Hard Drive
√ ○ ○
CD/DVD Readers
√ ○
Floppy Disk
√
Digital Cameras
√
○
○
Memory Card Readers
√
File systems generally used on most common storage devices
Mass storage devices must be setup at two levels:
- General: see Chapter 3.2.5
- Session: see Chapter 3.3.5
Note: The taskbar (see Chapter 3.2.3) gives an indicator showing when the
device is being accessed
It's strictly forbidden to remove a device currently in use as the file system
could be damaged and the integrity of the storage device lost.
3.4.9 - Connecting a USB Audio Device
The USB audio device is automatically detected by the Axel terminal.
The use of an audio device is enabled/disabled at RDP session level. See
Chapter 3.3.5.
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3.4.10 - Connecting a Touch Screen
A USB touch screen may be seen by the terminal:
- Either as a pointer device
- Or as an USB-RS232 adaptor. In this case a logical USB port is
automatically created (see Chapter 3.4.7).
In both cases, to set-up the touch screen, select the menu [Configuration]-
[Terminal]-[Screen]. For more information see Chapter 3.2.2.
3.4.11 - Listing Connected USB Devices
To list all connected USB devices (supported or not) select the menu
[Diagnostic]-[USB]. For more information see Chapter 5.1.6.
3.5 - PRINTER MANAGEMENT
3.5.1 - Setting Up the Printer Port
Two types of ports are available for peripheral devices:
- USB logical ports: a USB logical port is automatically created when a
USB printer is connected. Four USB logical ports are available (see
Chapters 3.4.6 and 3.4.7).
- Network Printers: a TCP logical port (Net1 or Net2) allows a network
printer (or a network print server) to be addressed in the same way as a
local printer.
a) Setting USB Logical Ports
When connecting a USB printer or a USB-RS232 adaptor a USB logical port is
automatically created. This logical port (menu [Configuration]-[Ports]-[USB
Logical Ports]-[UsbX]) allows the printer to be set-up.
For more information, see Chapters 3.4.6 and 3.4.7.
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b) Setting Network Printers
Select the [Configuration]-[Ports]-[Network Printers]-[NetX]:
The following parameters can be set:
- Connection Type: always 'raw'
- Server: select the server (i.e. network printer) from a list.
- TCP Port: usual value is 9100.
- Inactivity Time-out (sec): the session is automatically disconnected after
this inactivity delay.
- Associated Service: see next chapters.
- RDP Redirection: see next chapters.
3.5.2 - RDP redirection
At the RDP connection time a redirected printer will be automatically added to
the Windows spooler. It will be removed when the session disconnects.
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Select the dialog box of the 'Connection port' (menu [Configuration]-[Ports][xxx]). For example, the Usb1 Logical Port:
Set the 'Active' parameter to 'As Printer'. Then select 'Printer Parameters'. The
following box is displayed:
These parameters are:
- Printer Name: name of the Windows printer
- Windows Native Driver: printer driver name. It is ESSENTIAL that the
value entered here matches the printer driver name exactly as installed on
the server. If the match is not exact Windows will not be able to connect
the printer to the driver and the printer will not be added to the Windows
spooler.
- Time-out (sec): in event of a printer error (no paper, off-line, etc.), this is
the delay before the terminal reports the error to Windows.
- Save Printing Option: when the default printer configuration is modified
(on the server side), this option allows the terminal to store this
configuration (in the AX3000 Local Store). See Chapter 3.4.7.
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The printer declaration is completed. For the redirection procedure, consult the
Chapter 3.3.5.
3.5.3 - LPD Service
The embedded LPD print server allows the terminal printer to be accessed as a
standard system printer.
An LPD printer requires two parameters:
- The AX3000’s IP address or FQDN name if DHCP/DNS is used,
- An identifier for the printer port.
a) Setting-Up the Terminal
To set the LPD service on a port, select the [Configuration]-[Ports]-[xxx]-[yyy]
dialog and enter the following parameters:
- Service: select lpd.
- Parameters: the following dialog box is displayed:
- Printer Port Name: this is the port identifier.
- NL=CR+NL Filter: set it to 'no',
- Enhanced parameters: see Appendix A.6.3,
- Pre-print String: character string sent before the print job.
- Post-print String: character string sent after the print job (for example
"\0C" is a form feed)
b) Setting-Up the MultiPoint Server
On the MultiPoint side, a printer must be added. This printer type is 'local' and
it's attached to "TCP/IP Standard" port with the LPR protocol. The two needed
parameters are the terminal IP address and the terminal printer port name.
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3.5.4 - 'rtty' Service
The rtty service allows the terminal printer to be accessed as a network printer.
A network printer requires two parameters:
- The AX3000’s IP address,
- A TCP port number.
a) Setting-up the Terminal
To set the rtty service on the port, enter the following parameters in the
[Configuration]-[Ports]-[xxx] dialog box:
- Service: select rtty.
- Parameters: the following box is displayed:
- Port TCP: listening port. Usually 9100.
- NL=CR+NL Filter: set to 'No'
- Always Accept New Connection: set the AX3000 behavior when an
rtty connection is already established and a second connection rtty is
received.
- Enhanced parameters: see Appendix A.6.3.
- Pre-print String: character string sent before the printing.
- Post-print String: character string sent after an the printing (for
example "\0C" is a form feed)
b) Setting-Up the MultiPoint Server
On the MultiPoint side, a printer must be added. This printer type is 'local' and
it's attached to "TCP/IP Standard" port with the RAW protocol. The two needed
parameters are the terminal IP address and the terminal TCP port.
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3.6 - OTHER FUNCTIONS
Select the [Configuration]-[Advanced] menu:
3.6.1 - Tuning
This box offers special terminal operating parameters. Usually the default values
are suitable.
For more information see Appendix A.6.2.
3.6.2 - Auto-Configuration
The Auto-Configuration function lets a terminal check if new firmware and/or
new configuration files are available.
This function is automatically started when the terminal is powered-on for the
very first time. See Chapter 2.2.
Additionally this function can also be set to run each time the terminal boots:
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The 'time-out' parameter is the maximum number of seconds allowed for the
terminal to load a new firmware/configuration. If nothing is received in this time
the terminal boots up using existing current settings.
Two methods are available for the terminal to locate the AxRM server (IP
address and TCP port):
- Static: the IP address (or the name) and the TCP port are entered
- Dynamic (only if DHCP is already used to get the terminal IP address):
the IP address and TCP port are given through the DHCP protocol (see
Chapter 2.2.3 for more information).
For more information about Auto-Configuration stages, refer to Chapter 2.2.
3.6.3 - Factory Settings
This allows, after confirmation, terminal factory settings to be reloaded. The
current configuration is lost. See Appendix A.6.1.
3.6.4 - Local Store
The AX3000 Local Store allows the following types of object to be stored:
- TSE License: sent by a TSE/RDS Microsoft server
- Printer Properties: sent by a TSE/RDS Microsoft server when printer
redirection is enabled. See Chapter 3.3.5.
- Logo: JPEG picture. (Only one logo can be stored.)
- Personal certificate: PFX, PEM and P12 types are supported.
- Root certificate (CA): PEM and CER types are supported.
The dialog box below shows an example of AX3000 Local Store:
Adding objects: "TSE License" and "Printer properties" are issued by the TSE
server. Logos and certificates can be copied from a memory stick by clicking the
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[Add object] button or transferred over the network by using AxRM (Axel
software management). For more information, please consult the manual Axel
Remote Management V3.
Removing objects: an object can be removed by pressing <Del>. The entire
local store can be cleared in a single operation by clicking the button [Clear All].
These operations can also be performed with AxRM.
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- 4 -
USING THE AX3000
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66 AX3000 Model 80WMS - User's Manual
This chapter covers use of the AX3000.
4.1 - SWITCHING ON THE AX3000
The following operations are performed when the terminal is turned-on:
- Boot: initialization, network detection...
- Auto-configuration (optional): checks over the network if a new
firmware/configuration is available. If yes the terminal reboots again for
the new firmware/configuration to take effect (for more information see
Chapter 2.2)
- Auto-Connection: the RDP session is opened automatically if the 'auto-
connection' parameter is set to 'yes'. See Chapter 4.3.1.
- Local Desktop: if no screen session is connected, the terminal Local
Desktop is displayed. See next Chapter.
4.2 - LOCAL DESKTOP
The local desktop is displayed when there are no current active sessions or if
the 'Desktop' icon (in the left of the taskbar) had been clicked.
The local desktop appearance depends on the taskbar style (see Chapter
3.2.3).
The local desktop is organized as:
- The main area contains the MultiPoint session icon
- The taskbar is displayed on the bottom of the screen.
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For example:
Possible actions:
- Click the MultiPoint icon to open the session.
- Click a taskbar icon. See next chapters.
4.2.1 - 'XP Style' Taskbar
From the left to the right the aspect of this taskbar is:
- A 'Desktop' icon to come back to the Local Desktop
- The icon of the MultiPoint session if connected (with the label if the
'Display label' option is enabled – See Chapter 3.2.3).
Note: the icon can be always displayed (even when not connected) if the
'Pin the Sessions' option is enabled – See Chapter 3.2.3.
- Notification icons (See Table 1)
- Date and time (See Chapter 3.2.6)
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68 AX3000 Model 80WMS - User's Manual
Example:
Back to
Axel
Desktop
MultiPoint
session
(pinned)
Axel
notification icons
Table 1 – Axel Notification Icons ('XP Style' taskbar)
Turning off - See Chapter 4.5
Getting terminal information (Firmware/Hardware)
The network status. In event of problem:
Disconnecting the MultiPoint session. See Chapter 4.2.5.
USB drive status. Only displayed if a USB drive is attached.
- : read in progress
- : write in progress
- : media not present of unsupported format
Attaching or detaching USB devices (when the USB Port
redirection is enabled).
Set Portrait/Landscape mode - See Appendix A.8.2
4.2.2 – 'Classical' Taskbar
From the left to the right the aspect of this taskbar is:
- A 'Desktop' icon to come back to the Local Desktop
- The label of the MultiPoint session with a connection indicator (green
when connected).
- Notification icons (See Table 2)
- Date and time (See Chapter 3.2.6)
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Table 2 - Axel Notification Icons ('Classical' taskbar)
Turning off - See Chapter 4.5
Getting terminal information (Firmware/Hardware)
The network status In event of problem:
Disconnecting the MultiPoint session. See Chapter 3.2.2.
USB drive status. Only displayed if a USB drive is attached
- : read in progress
- : write in progress
4.3 – MULTIPOINT SESSION
4.3.1 - Creating a Session
Click the MultiPoint icon or the taskbar to open the session.
First, the terminal checks if the server is actually a MultiPoint server. This takes
few seconds. In this probe fails, the session is aborted and the following error
message is displayed:
Note: This error is displayed because the server didn't reply to UDP requests
(multicast on port 3702) in less than 5 seconds. This indicates the server is not
installed on the same subnet as the thin client or requests are blocked by a
firewall.
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4.3.2 - Authenticating
When opening a session a local authentication box may be displayed. For
example when opening a NLA-secured session:
4.3.3 - Checking the SSL Certificate
When an SSL connection is established, the SSL server certificate may be
checked. (Only if a CA certificate is installed in the AX3000 Local Store - See
Chapter 3.1.4.)
When the server certificate is not valid a dialog box is displayed. For example:
This box lets the user choose to [Abort] or [Continue].
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The [Continue] button is available only if the 'Action on Error' option (see
Chapter 3.1.4) is set to 'display an alert'. If this option is set to 'refuse the
connection', the dialog box looks like the following and the connection is
blocked:
In both cases the [Information] button displays the SSL server name and
additional information about the server certificate.
4.3.4 - Closing the Session
Generally the session is closed from the 'Start' menu of Microsoft desktop. But a
session can be disconnected by one of following ways:
- <Ctrl><Alt><D>. This keystroke is locally processed by the AX3000 and
works regardless the operating system.
- The taskbar "yellow key" icon
If the user closes the session the behavior of the terminal depends on how the
'auto-reconnection' parameter is set for the current session. If this parameter is
set to 'yes', a new connection is immediately and automatically established
within the current session. Else the terminal Local Desktop is displayed.
4.3.5 - USB Port Redirection
Note: the USB Port Redirection is only available with a session connected to a
MultiPoint 2012 server.
When the ession is established, the USB redirection is controlled by the 'When
the session starts' option (See [Configuration]-[Terminal]-[Global RDP] menu -
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See Chapter 3.2.5).
The 'When the session starts' values are:
- Ignore: no eligible device is redirected.
- Connect automatically: all eligible devices are redirected.
- Ask each time: a box showing all eligible devices is displayed. The user
can tick (x) or untick (.) a device for starting or stopping the redirection
For example:
Note: if the 'While the session is running' option is set, this box is also displayed
when a device is plugged during the use of the session.
4.4 - SPECIAL FEATURES
4.4.1 - Getting Session Information
Press <Ctrl><Alt><i> to get information about current session.
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The content of the box depends on the session type. For example from an RDP
session:
4.4.2 - Locking the Screen
For security reasons, it might be useful for the AX3000 operator to lock the
screen rather than logging out.
Note: the lock screen means the AX3000 screen is blanked but the current
sessions are still connected and active. There is no way to enter the AX3000
Set-Up or to switch the session. The only way to regain control is to enter the
proper password.
The lock screen feature is associated with the screen saver function and must
be enabled through the AX3000 Set-Up (see Chapter 3.2.2).
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Two methods are available to lock a screen:
- Automatically: when the terminal is idle (keyboard or screen) for a
certain time, the AX300 blacks out the monitor display. The display is
automatically restored as soon as a key is pressed. A dialog box allowing
the screen to be unlocked after password is entered is displayed.
- Manually: the <Ctrl><Alt><S> keystroke allows the screen to be locked
immediately.
An unlock-screen dialog box is displayed. Two operations are possible:
- Entering the password to unlock the screen. Two passwords can be used:
the screen saver password and the set-up password (see Chapter 3.2.8).
- Resetting the AX3000. If the password is forgotten, the only way is
selecting the [Shutdown] button. After power-cycling it, the AX3000
administrator will be able to modify or remove the screen saver password.
Note: For the highest level of security we recommend setting the terminals ‘SetUp’ password. (See Chapter 3.2.8)
4.4.3 - USB Port Redirection Function
Press <Ctrl><Alt><U> to display a dialog box where the USB Port Redirection
can be started/stopped per device.
The following shows a typical box:
Note: this box is only displayed if the USB Port Redirection is enabled within the
MultiPoint session profile.
All eligible devices are listed with the information about the current redirection
status. The user can tick (x) or untick (.) a device to start or stop the redirection.
Note: this box may be also displayed when the MultiPoint session is established
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AX3000 Model 80WMS - User's Manual 75
(if the 'When the option starts' is set to 'Ask each time'). It also displayed when a
USB device is plugged when the MultiPoint session is in used if the 'While the
session is running' option is set to 'Ask each time'. See Chapters 3.2.5 and
4.3.5.
4.5 - REBOOTING OR TURNING OFF THE AX3000
In addition of the on/off switch, an AX3000 shutdown function is available. Press
<Ctrl><Alt><Del> or click the red icon on the terminal taskbar.
A dialog box allows the next step to be selected:
- [Shutdown] button
- [Reboot] button
For the "Shutdown" choice, a few seconds later, the user is informed that the
AX3000 may be turned off.
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4.6 - AX3000 HOT-KEYS
The AX3000 hot-keys are listed in the following table. (These hot-keys are
locally processed by the AX3000 and independent of emulation).
PC-Keyboard
Action
<Ctrl><Alt><Esc>
Enters the AX3000 'MultiPoint' Set-Up
<Ctrl><Alt><S>
Locks the screen.
<Ctrl><Alt><D>
Closes the RDP session
<Ctrl><Alt><Del>
Shuts down the AX3000.
<Ctrl><Alt><i>
Information about the current session.
<Ctrl><Alt><X>
Opens the connection box (see Chapter 5.1.2)
<Ctrl><Alt><BackTab>
Switch to 'text mode' set-up
<Ctrl><Alt><U>
USB Port Redirection
Note: keystrokes written in bold can be disabled. See Chapter A.6.2.
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- 5 -
ADMINISTRATION
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This chapter describes the embedded AX3000 tools.
5.1 - LOCAL ADMINISTRATION
The AX3000 interactive set-up provides the following administration features:
- Using a memory stick to transfer a configuration file
- Updating the terminal firmware (memstick or network)
- Ping command
- Connection management
- Interface information
- USB device list
5.1.1 - Handling a Configuration File with a Memstick
A configuration file is a text file. It can list some or all AX3000 set-up
parameters.
For more information about the configuration file format, see the Chapter 5.2.4.
The configuration file management can also be done remotely. See Chapter 5.2.
a) Obtaining and Storing the Configuration File
The configuration file can be obtained from a pre-configured.
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Select the [Upgrade]-[Config File]-[Terminal to USB] menu from the AX3000
set-up. The following box is displayed:
When 'Full Set-Up' option is selected, all non-used terminal parameters will be
included (as comments) in the configuration file.
The configuration filename can be manually entered or located with the [File
Explorer] button.
Click the [Transfer] button to launch the operation.
b) Send a Configuration File to the Terminal
A configuration file can be sent to the terminal.
Select the [Upgrade]-[Config File]-[USB to Terminal] menu from the AX3000
set-up. The following box is displayed:
The configuration filename can be manually entered or located with the [File
Explorer] button.
Click the [Transfer] button to launch the operation.
IMPORTANT: the terminal will automatically reboot after this operation.
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5.1.2 - Updating the Firmware
The terminal firmware can be updated. This can be done:
- Remotely with the AxRM software. See Chapter 10.
- From a USB memstick.
- With the bootp/tftp protocol.
All Axel products have an ‘FK’ (Firmware key) number. It is important that the
firmware file and Axel hardware have the same FK number. If not the update
will fail.
a) From a MemStick
Select the [Upgrade]-[Firmware]-[Update from USB] menu from the AX3000
set-up. The following box is displayed:
When 'Archiving the configuration' option is selected, before the firmware
upgrade, the configuration file will be stored at the memstick root (the filename
is the terminal MAC address).
The firmware filename can be manually entered or located with the [File
Explorer] button.
Click the [Transfer] button to launch the operation.
IMPORTANT: the terminal will automatically reboot after this operation.
The configuration is not sent automatically to the terminal after the firmware
update.
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b) With bootp/tftp Protocols
Select the [Upgrade]-[Firmware]-[Update from Network] menu from the
AX3000 set-up. The following box is displayed:
Firmware can be updated in one of two ways:
- tftp protocol: the operator must enter the location of the firmware file.
- bootp and tftp protocol: this is an automatic procedure. The necessary
parameters will already be available from a bootp server.
Note: AxRM can act as a bootp/tftp server
IMPORTANT: the terminal will automatically reboot to perform this operation.
5.1.3 - The Ping Command
The ping command is used to check for the presence of a live TPC/IP device.
Select the [Diagnostics]-[Ping] dialog from the AX3000 set-up, then select the
server name from the list or enter the IP address or the DNS name of the
server.
5.1.4 - Connection Management
Connection failures are often caused by incorrect settings.
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a) Global Connection List
Select the [Diagnostics]-[Connections] dialog to check the status of all
defined connections:
Note: 'outside' the set-up, use <Ctrl><Alt><X> displays this box.
For each session, the following information is displayed:
- No: session number.
- Type: always TSE
- State: the possible values are:
- Established: the session is connected,
- Closed: the session has ended,
- Syn sent: connection request in progress,
- Time Wait: connection close in progress.
- Server and IP Addr Host: the associated host.
- Port: the TCP port used for the session.
- Configuration: the associated pre-defined configuration.
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For each auxiliary port, the following information is displayed:
- Port: Usb1, ..., Usb4, Net1 and Net2
- Service and Other: information about the associated network service:
- lpd: printer port name and optional filter,
- rtty: TCP port and optional filter.
- State: see above for the possible values.
A connection can be manually closed by selecting the [CLOSE CONNECTION]
button.
Note: to refresh the information displayed, select the [REFRESH] button.
b) "TCP Server" and "TCP Client" Connection Information
To go further with connection information, two additional statistics dialog boxes
are available:
- TCP server: contains information about connections where the AX3000 is
acting as a server (lpd, rtty and rcmd).
- TCP client: contains information about connections where the AX3000 is
acting as a client (telnet, tty, rdp, ica and vnc).
These statistics show the following:
- Information about connections
- Values of counters
These dialog boxes are accessed by the [Diagnostics]-[Statistics]-[TCP xxx]-
[yyy] menu.
Example of a TCP/IP client box:
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Description of the information given within this box:
- Who: AX3000 resource involved in the connection: S1 (session 1).
- Type: network service being used (Rdp, ldp or tty).
- State: the possible values are:
- Established: the session is connected,
- Closed: the session has ended,
- Syn sent: connection request in progress,
- Time Wait: connection close in progress.
- Local Socket: IP address and TCP port for the AX3000.
- Remote Socket: IP address and TCP port for the host.
- Rcv-Q: number of bytes received by the AX3000 and not yet processed
- Snd-Q: number of bytes not yet sent to the host
Example of a counter box:
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5.1.5 - Ethernet Interface Management
a) State
The following information is displayed when selecting the [Configuration][Network]-[Ethernet Interface]-[State] menu:
Note: this information is automatically updated every 5 seconds. To force an
update use the [Refresh] button.
In the above dialog box, the following information is given:
- Link: speed and type the network interface (useful when set in autosense mode).
- IP parameters: IP address, netmask and default router
- FQDN: terminal full name
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b) DHCP/DNS
The DHCP/DNS box is the following:
In the above dialog box, the following information is given:
- State: the current DHCP state. The possible states are:
- selecting: searching a DHCP server (broadcast)
- requesting: requesting an IP address from the DHCP server which
answered 'selecting'
- bound: search has been successfully completed (IP address has
been set)
- free: DHCP protocol is not enabled or DHCP protocol failed
- renewing: renewing the leased IP address to the DHCP server
which answered 'selecting'
- rebinding: renewing the leased IP address to any DHCP server
(broadcast)
- DHCP Server: IP address of the DHCP server.
- Lease Time (seconds): amount of time of the leased IP address. For
BOOTP protocol, the value is 'infinity'.
- Remaining Lease: remaining time before lease expires. For BOOTP
protocol, the value is 'infinity'.
- Update Type: information about the DNS server update when updated by
the terminal. Main values are:
- None: no update
- Direct / Reverse: both types are done by the terminal.
- Direct / Reverse (by DHCP): direct update done by the terminal
and reverse update done by the DHCP server
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- Status: the possible update values are:
- None: no update (not requested)
- Done: update succeeded
- Failed: update failed
- Pending: update in progress
- Dhcp: update done by the DHCP server (the terminal had been
informed to forgive the update)
c) Statistic
The statistics box is the following:
Correct Frames: "Output" and "Input" are the number of correct frames
(transmitted and received)
Errors: this section gives the type and the number of errors. No errors should be
shown in a good working environment/healthy network.
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5.1.6 - USB Statistics
The [Diagnostics]-[USB] menu lists the connected USB devices. For example
For each line the number is the USB physical port number. The associated label
is given by the USB product itself. If the USB product is supported, more
information can obtained by clicking the product name.
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5.2 - REMOTE ADMINISTRATION
5.2.1 - AxRM: The Axel Management Software
A Windows administration utility (AxRM or Axel Remote Management) is
available at no charge from the Axel Web site (http://www.axel.com):
The AxRM software allows system administrators to manage and configure Axel
TCP/IP products remotely over a network. The remote Axel device is selected
by its IP address or network name. (The software can also assign an IP address
to a newly installed terminal that has not had an IP address set)
AxRM is an abbreviation for Axel Remote Management software.
AxRM is used for:
- Obtaining hardware and firmware revision levels
- Obtaining Ethernet and serial line configuration
- Obtaining network and device statistics
- Obtaining set-up configuration
- Rebooting the peripheral
- Remotely configuring a peripheral
- Downloading firmware,
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- Entering the interactive set-up via a telnet client.
It is also possible:
- To build and manage a terminal database,
- To compile a list (batch) of commands to run consecutively,
- To download a firmware though BOOTP,
- To set IP addresses by using the device MAC address.
- Repair terminals that have lost their firmware (bootp error)
For more information about the AxRM utility, read the manual "Axel Remote
Management - Administration Software for Axel Terminals and Office Servers".
5.2.2 - VNC Remote Control
This functionality allows an administrator to remotely take control of a terminal.
The administrator can passively watch the users screen or actively take control
with his own keyboard for various support or administration purposes.
To set-up the remote control function, select the menu [Configuration]-
[Terminal]-[Remote Control]. For more information, please refer to Chapter
3.2.7.
Use AxRM to take the control of the terminal. See Chapter 5.2.1.
5.2.3 - Interactive Telnet Set-Up
The AX3000 interactive set-up can be accessed through a telnet session. A
specific TCP port is used.
The default value of this TCP port is 4096. This value can be changed. See
Chapter 3.2.7.
We strongly advise using AxRM to open the telnet setup. But any telnet client
could be used with the correct arguments as below
- ANSI emulation (with color support)
- TERM value: ansi
- Screen size: 80x25
- Scrolling mode disabled
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Notes:
- To disable the telnet set-up, set the TCP port to 0.
- When the telnet set-up is running, the set-up is also displayed on the
target terminal. The keyboard of the target terminal is locked.
- The AX3000 telnet server supports the keepalive mechanism (value 3
minutes). In event of network incident, the set-up will be automatically
ended and the keyboard of the target terminal will be unlocked.
5.2.4 - Batch Remote Set-Up
A configuration file can list some or all AX3000 set-up parameters.
A configuration file can either be:
- Created with a text editor or
- Obtained by a remote administration command on an AX3000 already
set-up.
The configuration file begins with the header label (BEGIN_AX_SETUP) and
ends with the trailer label (END_AX_SETUP).
Example:
BEGIN_AX_SETUP V1.1
# this is a comment
tcp_host1_name=vangogh
...
END_AX_SETUP
Note: lines beginning with '#' are treated as comments and ignored.
When a configuration file is obtained from an AX3000, the inactive parameters
(undefined hosts, print server unused, coloring mode disabled, etc) are
commented out.
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a) Header
BEGIN_AX_SETUP V1.1
#########################################################
# TCP/IP AX3000 Platine Terminal #
# #
# Ethernet address: 00:A0:34:20:27:10 #
# Firmware: FK18.BV2.1a/TCP.FR.0826a.STD #
# 08354 #
#########################################################
#
RESET_CMOS
Note: the RESET_CMOS command allows all the set-up parameters (except the
AX3000 IP address) to be reset. This line can be deleted or set as a comment.
b) Substitution Commands
axname_encoding_string= (yes | no)
Enabling "axname_encoding_string" allows some set-up parameters to contain
'substitution commands'. This allows variables such as the terminal name and
the session number. The substitution is done when a set-up file is sent to the
terminal.
☺: this function is useful when multiple terminals are configured with the same
set-up file, but each terminal requires certain unique parameters.
Notes:
- It works only through the remote set-up function. (It's not available with
the interactive set-up).
- Some set-up parameters are not supported by this function: the terminal
name, the passwords, the pre and post-printing sequences and the
transparent mode sequences.
The substitution commands are:
- <$> is the parameter "ethernet_axname"
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