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User’s Guide &
Reference Manual
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Copyright Information
Copyright 1988-2013 AVTECH Software Inc.
All Rights Reserved. No part of this book may be used or reproduced for commercial benet in any form or by any means, or
stored in a database or retrieval system, without prior written permission of AVTECH Software Inc., except in the case of brief
quotations embodied in articles and reviews. Making copies of any part of this book for any purpose other than your individual
use is a violation of United States copyright laws and international treaty provisions. For information or additional copies, contact
AVTECH Software Inc., as directed below. Printed in the United States of America.
Warning and Disclaimer
This publication is shipped as is, without warranty of any kind, either express or implied. While every precaution has been taken
in the preparation of this publication, the publisher and authors assume no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information or instructions contained herein. It is further stated that the
publisher and authors are not responsible for any damage or loss to your data or equipment that may result directly or indirectly
from your use of this publication and the related hardware & software. Nothing in the AVTECH rmware, software, SNMP Mibs,
documentation or online resources shall be construed as conferring any license under any of the AVTECH Software (AVTECH) or
any third party’s intellectual property rights, whether by estoppel, implication, or otherwise.
Trademark Acknowledgements
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Device Discovery, Device ManageR, Environment Alarm, “Environment Monitoring Made Easy!”, EnvironmentMonitor.com,
“IT Environment Monitoring Made Easy!”, Mini UPS, MUPS, “Network-Wide Monitoring Made Easy!”, “Protect Your IT
Environment... Don’t Wait Until It’s Too Late!”, Room Alert, Room Alert PLUS, Room Alert Relay, Room Alert RPC, Room Alert
Signal Tower, RoomAlert.com, “System Monitoring Made Easy!”, TemPageR, TemPageR.com, “Temperature & Environment
Monitoring... Made Easy!”, “Temperature Monitoring Made Easy!”, Wireless Sensor Hub, Wireless Sensor Hub & Powered Relay,
WiSH and WiSPR are trademarks or registered trademarks of AVTECH Software Inc. Any other trademarks, product or company
names mentioned herein are the property of their respective owners and used strictly for the purpose of identifying compatibility.
AVTECH Software Inc. cannot attest to the accuracy of any other organization’s ownership claim to a trademark and use of any
trademark in this publication should not be regarded as affecting the validity of any trademark or service mark.
Special Thanks
We would like to recognize our customers, eld test participants, reseller partners, inhouse sales & support staff, as well as the
entire software & hardware development teams for their contributions and assistance in the completion of this manual.
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Room Alert 3E
Table of Contents
Introduction To Room Alert 3E .......................................................................................................3
Room Alert 3E Package Contents ....................................................................................................4
The Room Alert 3E ID Box .......................................................................................................4
Front .....................................................................................................................................4
Back .....................................................................................................................................5
How To Install Your Room Alert 3E ...............................................................................................6
Step 1: Connect your Room Alert 3E hardware. ......................................................................6
If your network is Power over Ethernet (PoE) enabled . . . .................................................6
If your network is not Power over Ethernet (PoE) enabled . . . ...........................................6
Step 2: Open your Room Alert 3E in your web browser . . . ....................................................7
With the built-in interface. ...................................................................................................7
With Device ManageR for advanced functionality. ............................................................7
Updating & Troubleshooting Your Room Alert 3E ......................................................................34
How To Download Firmware & Software Updates From AVTECH.com ..............................34
How To Update Room Alert 3E’s Firmware ...........................................................................34
How To Discover Room Alert 3E When Your Network Blocks UDP Broadcasts .................35
How To Reset Room Alert 3E To Factory Defaults ................................................................35
Introduction To AVTECH’s Device ManageR .............................................................................37
Appendix: Sensors & Product Options
2AVTECH Software, Inc.
Room Alert 3E
Introduction To Room Alert 3E
The Room Alert 3E monitor is AVTECH’s most compact
and economical hardware solution for Temperature & Facilities Environment Monitoring . . . Made Easy.
At 3 5/8" L x 1 3/4" W x 7/8" H and a mere 2 ounces, the
Room Alert 3E is small and light enough to mount nearly
anywhere; its PoE-enabled network port makes installation
a snap, even where no electrical outlets are handy; and it’s jam-packed with AVTECH’s latest
technology, so it’s smart and powerful enough to monitor up to three (3) sensors: one (1)
internal, one (1) external digital and one (1) external switch.
Install your unit with minimal planning and less hassle.
9 Get up and running in minutes with easy “Plug and Play” setup.
9 Use Power over Ethernet to install even where no DC power is available.
9 Easily mount Room Alert 3E—hang it from a nail and you’re good to go!
Get access from anywhere over the web.
9 Configure, monitor and operate Room Alert 3E with its easy-to-use built-in web interface.
9 Significantly expand its functionality with AVTECH’s Device ManageR, the powerful
software bundled FREE with all Room Alert monitors.
9 Have the flexibility to monitor with any SNMP-enabled 3rd-party monitoring application.
Know immediately when physical conditions change.
9 Set alert thresholds for the built-in temperature sensor from -40° to 185° F (-40° to 85° C).
9 Alert multiple contacts on your team when thresholds are exceeded.
9 Receive alert notifications by email, email-to-SMS and more on your computer or mobile
phone.
Expand your options as your needs evolve.
9 Extend your reach by adding an external digital sensor up to 100 feet away and an external
switch sensor up to 900!
9 Generate clear visible and audible signals by adding a Light Tower (with adapter).
9 Automatically turn on/off up to 4 electrical devices, such as air conditioners or generators, by
adding a Relay Switch Sensor via a Light Tower & Relay Adapter.
9 Explore your options further with your AVTECH Product Specialist.
AVTECH Software, Inc.3
Room Alert 3E
P
r
r
r
Room Alert 3E Package Contents
The standard Room Alert 3E package includes:
• One (1) Room Alert 3E ID Box
• One (1) Room Alert 3E User’s Guide & Reference Manual (You’re reading it now.)
• One (1) Package Of Literature & Additional Information
The Room Alert 3E ID Box
Front
ower Port
Powe
Port
Ethernet
Port
Reset
Button
Front Back
A standard power port connects Room Alert 3E to
an electrical outlet with AVTECH’s International
Power Adapter.
Switch Senso
Channel
Digital Senso
Port
NOTE
Look for the AVTECH logo. Using another power adapter could
damage the Room Alert 3E’s circuit board. If you need one, purchase
it online atAVTECH.com. AVTECH has an international power
adapter with a compatible plug style for each and every country.
4 AVTECH Software, Inc.
Room Alert 3E
E
R
S
D
thernet Port
An RJ-45 PoE-enabled port connects Room Alert 3E
to your network via an RJ-45 network cable.
Back
eset Button
A small push button resets Room Alert 3E to factory
default settings.
witch Sensor Channel
A pair of dry contacts connects Room Alert 3E to any
AVTECH switch sensor or dry contact on a device
(e.g., HVAC, generator, pump, fan, etc.) via standard
speaker wire or low-voltage 2-wire cable.
igital Sensor Port
A standard RJ-11 jack connects any AVTECH digital
sensor or Light Tower & Relay Adapter to your Room
Alert 3E via a standard RJ-11 (straight through)
telephone cord.
NOTE
For more information about AVTECH sensors and accessories,
please refer to the Appendix at the back of this manual or visit the
Sensors and Accessories sections of AVTECH.com.
AVTECH Software, Inc.5
Room Alert 3E
How To Install Your Room Alert 3E
Step 1: Connect your Room Alert 3E hardware.
If your network is Power over Ethernet (PoE) enabled . . .
• Connect one end of a standard Ethernet cable to the
Room Alert 3E’s Ethernet port.
• Connect the other end to a PoE-enabled network jack.
That’s it! Your Room Alert 3E is now powered and discoverable on your network.
If your network is not Power over Ethernet (PoE) enabled . . .
A. Connect to your network first.
• Connect one end of a standard Ethernet cable to the
Room Alert 3E’s Ethernet port.
• Connect the other end to a network jack.
B. Then connect to a power source.
• Plug one end of AVTECH’s International Power
Adapter into the Room Alert 3E’s power port.
• Plug the other end into a surge-protected power source.
Your Room Alert 3E is now powered and discoverable on your network!
NOTE
Use only AVTECH’s International Power Adapter. Others could
damage the Room Alert 3E and void your warranty. If you don’t
have one, please visit our online store atAVTECH.com.
A
B
6AVTECH Software, Inc.
Step 2: Open your Room Alert 3E in your web browser . . .
With the built-in interface.
• Enter your Room Alert 3E’s IP address in your web browser’s address bar to access
the interface.
Room Alert 3E
OR
With Device ManageR for advanced functionality.
• Download and install AVTECH’s Device ManageR via your customer account at
AVTECH.com/Downloads.
• Launch it in your web browser at http://localhost:8080
.
Step 3: Connect Additional Components
If you purchased additional components that are compatible, connect them according to the
instructional material included with them.
AVTECH Software, Inc.7
Room Alert 3E
How To Use Room Alert 3E’s Web Interface
You may configure your Room Alert 3E through its built-in web interface. To access the
interface, you may either:
• Select your Room Alert 3E in Device ManageR and click the “Open Web” button.
or
• Type the IP address of your Room Alert 3E monitor directly into the address bar of
your web browser.
Your Room Alert 3E’s web interface has 4 tabs:
• Status
• Settings
• Help
• About
Status
To view your Room Alert 3E’s current sensor status, click Status in the navigation bar at the
top of your screen.
8AVTECH Software, Inc.
Room Alert 3E
Current Sensor Status Bar
Below the “Status” tab is the “Current Sensor Status Bar,” where you may view basic
information about your Room Alert 3E and make temporary adjustments to the sensor display.
• You may find your Room Alert 3E’s name, current date & time, and MAC address here.
• To determine if your Room Alert 3E’s firmware is current, you may click Room
Alert 3E vX.X.X at the right.
TIP
Your Room Alert 3E must be connected to the internet to check
firmware versions.
• To temporarily modify the refresh interval of the “Status” screen while viewing,
which is 60 seconds (i.e., every 1 minute) by default, you may enter a value in
seconds in the “Update Every” field. Click outside the field to temporarily commit the
change.
• To temporarily toggle the temperature scale between Fahrenheit (F) and Celsius (C),
click Fahrenheit or Celcius.
NOTE
Refer to the Advanced section in this manual for instructions on
setting the default status page refresh rate and temperature
scale for Room Alert 3E.
AVTECH Software, Inc.9
Room Alert 3E
Sensor Display Area
In the main viewing pane of the “Status” tab is the “Sensor Display Area.” Here you may view
the current readings for your sensors, which are displayed left to right as follows:
Channel 1:
Internal Temperature Sensor
External Digital Sensor
Channel 2:
Channel 3:
External Switch Sensor
Below the channels, you see the status icons and the labels for your sensors, which you may
configure in SettingsÆSensors.
Status Icons
Green circle with “9” mark…....... Sensor is in a clear state.
Grey circle……………………...... Sensor has no alarm threshold set.
Red circle with “X” mark…........... Sensor is in an alarm state.
Display All Sensors / Connected Sensors
If you have no external digital sensor connected, you may temporarily hide Channel 2.
1. To hide the disconnected digital sensor, click Connected Sensors in the “Current
Sensors Status Bar” as shown here.
2. To toggle the view back to all 3 sensor channels, click All Sensors.
The “Sensor Display Area” collapses and expands as shown below:
10AVTECH Software, Inc.
Room Alert 3E
Settings
To access your Room Alert 3E’s settings, click Settings in the navigation bar at the top of your
screen.
TIP
You’ll see a prompt for your username and password whenever
you click Settings. If you have not set up a password for your
Room Alert 3E, simply click OK without entering anything.
AVTECH Software, Inc.11
Room Alert 3E
Network
Navigate to SettingsÆNetwork to open the “Network Settings” screen.
Device Name
To rename your Room Alert 3E:
3. Select the automatically-assigned name in “Device Name” and enter a new one of up to
15 alphanumeric characters.
4. Click Accept Changes at the bottom of your screen.
5. Click Save Settings in the navigation bar to the left of your screen.
IP Address Configuration—DHCP
To obtain an IP address automatically using DHCP:
1. Select Obtain IP Address Automatically.
2. Click Accept Changes at the bottom of your screen.
3. Click Save Settings in the navigation bar to the left of your screen.
12 AVTECH Software, Inc.
IP Address Configuration—Static IP
To assign a static IP address:
1. Select Use The Following IP Configuration.
2. In “IP Address,” enter the new static IP address.
3. In “Subnet Mask,” enter the subnet mask.
Room Alert 3E
4. In “Default Gateway,” enter the gateway IP address.
5. In “DNS Server IP,” enter the DNS server IP address.
6. Click Accept Changes at the bottom of your screen.
7. Click Save Settings in the navigation bar to the left of your screen.
TIP
Make sure that you do not use an IP address that is already
assigned to another device. Also, set the IP address within your
current subnet range; otherwise, you may not be able to
discover your Room Alert 3E.
AVTECH Software, Inc.13
Room Alert 3E
Ethernet Configuration
Typically, you may leave the “Ethernet Configuration” section at the defaults, which are shown
below, for immediate use of Room Alert 3E.
However, if you connect your Room Alert 3E to a managed switch that controls your network
traffic, you may need to change these settings:
1. In “MTU Size,” you may leave the default, 1024, or enter a value as low as 512.
2. You may uncheck “Auto Negotiate” and choose:
• For “Speed,” 100 Mpbs or 10 Mbps.
• For “Duplex,” “Full” or “Half.”
3. In “Gratuitous ARP Broadcasts,” you may leave the default, “Enabled,” or choose
“Disabled.”
4. Click Accept Changes at the bottom of your screen.
5. Click Save Settings in the navigation bar to the left of your screen.
14AVTECH Software, Inc.
Room Alert 3E
SMTP Email
You may configure your Room Alert 3E to send alerts via email and email-to-SMS.
Navigate to SettingsÆSMTP Email to open the “Email Settings” screen.
1. Check Email Enabled.
2. Leave the Email Footer Enabled checked to include AVTECH contact information
with email messages.
3. Check Use SMS to send a shorter email with a reduced character count.
4. In “Mail Server Port,” enter your mail server’s SMTP port. The default is 25, a
commonly-used port.
5. In “Timeout,” you may leave the default, 5 seconds, or enter another interval.
6. In the “Mail Server” field, enter the domain name or IP address of your mail server.
7. In the “Return Address (From)” field, enter an email address that resides on your mail
server. This is the address alert messages will come from.
8. In “Display URL,” you may leave the default, which is the IP address and port of your
Room Alert 3E, or overwrite it with another IP address.
AVTECH Software, Inc.15
Room Alert 3E
Authentification (Optional)
9. If your mail server requires SMTP authentication, check Enable Authentification.
10. In “Username” and “Password,” enter a valid username and password for your mail
server that will facilitate authentification.
TIP
Your password cannot be more than 11 alphanumeric characters.
Email Recipients (Separated By Comma)
11. In “Email Addresses,” enter the email and email-to-SMS addresses that you’d like to
send alerts to. Separate each address with a comma.
• Email address: ITMgr@YourCo.com
• Email-to-SMS address: 1235551900@ATT.txt.net
• Addresses separated by commas: ITMgr@YourCo.com, 1235551900@ATT.txt.net,
etc.
12. Click Send Test Email. This button will automatically save any changes made to the
“SMTP Email” tab before sending a test email message.
13. Click Accept Changes at the bottom of your screen.
14. Click Save Settings in the navigation bar to the left of your screen.
If your test email is not received successfully, check your mail
server’s SMTP relay settings, which must allow anonymous
TIP
SMTP relay messages. If you entered a domain name for the
Mail Server Address, you may need to rename it to the IP
address or assign a static IP setting and have a DNS server IP
address set.
16 AVTECH Software, Inc.
Room Alert 3E
Simple Network Management Protocol (SNMP)
Because your Room Alert 3E is fully SNMP-compliant, you have the option to monitor it with a
3rd-party monitoring application capable of performing SNMP queries. You may configure the
Room Alert 3E to send SNMP Traps in response to a change in alarm states to up to three host
systems running 3rd-party SNMP monitoring applications.
If you use a 3rd-party SNMP monitoring application:
• Obtain the Room Alert 3E MIB files through your customer account at
AVTECH.com/Downloads and load them into your SNMP monitoring application.
Otherwise, your application cannot properly translate the data it receives in the
SNMP Trap.
• Ensure that your application uses SNMPv1.
• Note that your Room Alert communicates with your SNMP monitoring application
using the standard port for the SNMP protocol, 161.
Navigate to SettingsÆSNMP to open the “SNMP Settings” screen.
AVTECH Software, Inc.17
Room Alert 3E
d
SNMP Configuration
To begin configuring your Room Alert 3E for SNMP:
1. In “Community Name,” you may leave the default SNMP protocol community name—
“public”—or enter a new name.
TIP
The community name you assign here must match the one in
your 3rd-party SNMP monitoring application.
2. You may leave “Contact (sysContact)” blank or enter a person’s name to specify who is
receiving the information.
3. You may leave “Location (sysLocation)” blank or enter the location of your Room Alert
3E monitor.
4. You may click Use 2 digit SNMP if you prefer to receive values in 2-digit rather than
4-digit format.
r
-party SNMP monitoring
TIP
Room Alert 3E sends values to your 3
application in 4-digit format by default. 78.55° F, for example,
appears as 7855. In 2-digit format, your values are truncated,
not rounded to the nearest number. In this example, 78.55
would appear as 78.
5. Click Accept Changes at the bottom of your screen.
6. Click Save Settings in the navigation bar to the left of your screen.
18AVTECH Software, Inc.
Room Alert 3E
SNMP Trap Sending Configuration
You may configure your Room Alert 3E to send SNMP Traps in response to a change in alarm
state to up to three host systems running 3rd-party SNMP monitoring applications. Each host
system you enter in these fields will receive the same SNMP Traps simultaneously.
To configure your Room Alert to send SNMP Traps:
1. In “Trap Send IP 1,” enter the IP address of the host system that runs your 3rd-party
SNMP monitoring application.
2. In “Trap Sent IP 2” and “Trap Send IP 3,” you may enter the IP addresses of other host
systems that run 3rd-party SNMP monitoring applications, or leave the default, 0.0.0.
3. Click Accept Changes at the bottom of your screen.
4. Click Save Settings in the navigation bar to the left of your screen.
Sensors
You may configure alert thresholds for the internal temperature, external digital and external
switch sensor connected to your Room Alert 3E in this screen. Your Room Alert 3E sends alerts
in response to changes in these alert thresholds.
NOTE
For more information about AVTECH sensors and accessories,
please refer to the Appendix at the back of this manual or visit the
Sensors and Accessories sections of AVTECH.com
.
AVTECH Software, Inc.19
Room Alert 3E
Navigate to SettingsÆSensors to open the “Sensor Settings” screen.
This sample screen shows all three sensors connected to the Room Alert 3E before they have
been configured.
Sensor 1 Alarm Configuration (Internal Temperature Sensor)
You may configure alert thresholds for the Internal Temperature Sensor in the “Sensor 1 Alarm
Configuration” fields. The temperature range is -40° to 185° F (-40° to 85° C).
1. In “Sensor Label,” you may leave the default label, “Sensor 1,” or rename it to
something more descriptive, such as “Internal Temp.”
2. The “Alarm On” field is set at the default of “Temperature (F).”
20AVTECH Software, Inc.
Room Alert 3E
NOTE
Refer to the Advanced section in this manual for instructions on
setting the default temperature scale.
3. Enter values in the “High” and “Low” field to set high and low temperature thresholds.
4. Enter a value in the “Adjust” field to calibrate the Internal Temperature Sensor if its
reading differs from a known temperature value at that location.
5. Click Accept Changes at the bottom of your screen.
6. Click Save Settings in the navigation bar to the left of your screen.
Sensor 2 Alarm Configuration (External Digital Sensor)
You may configure alert thresholds for an external digital sensor in the “Sensor 2 Alarm
Configuration” fields.
NOTE
The digital port also takes a Light Tower & Relay Adapter;
however, you do not configure Light Tower or Relay options
here—refer instead to the Alarm Optionssection in this manual.
In this example, we’ll configure an external Digital Temperature & Humidity Sensor:
1. In “Sensor Label,” you may leave the default label, “Sensor 2,” or rename it to
something more descriptive, such as “Temp & Humidity.”
2. The “Alarm On” fields automatically match the type of sensor you connect. In this
example, the “Alarm On” settings are Temperature and Humidity.
AVTECH Software, Inc.21
Room Alert 3E
3. Enter values in the “High” and “Low” field to set high and low thresholds. Your Room
Alert 3E will send an alert email or email-to-SMS in response to these temperatures.
4. Enter a value in the “Adjust” field to calibrate your digital sensor if its reading differs
from a known value at that location.
5. Click Accept Changes at the bottom of your screen.
6. Click Save Settings in the navigation bar to the left of your screen.
TIP
The options in these fields vary slightly depending on the type of
digital sensor you connect. Notice, for example, that the Digital
Temperature & Humidity Sensor has a “Monitor Heat Index” option.
You may configure the alert state for an external switch sensor in the “Sensor 3 Alarm
Configuration” fields.
Your Room Alert 3E monitors your switch sensor for “Open” or “Closed” status. After you
connect your switch sensor—and before you configure it—determine whether its normal state is
“Open” or “Closed” by looking at the “Status” page of the web interface:
1. Click the Status tab at the top of your screen in the web interface.
2. Look at the current status of “Channel 3: Switch Sensor.” It should show the normal
sensor state, which is “Open” or “Closed.” This example shows normal state as “Closed.”
22AVTECH Software, Inc.
Room Alert 3E
3. Now put the sensor into an alarm state. (To put a
Motion Sensor into an alarm state, for example,
wave your hand in front of it.) Look at the
current status at the same time. You should see
the current status switch to the opposite of
normal. In this example, if normal is “Closed,”
you see the alarm state as “Open.”
Now that you’ve checked what “Open” and “Closed” mean on your switch sensor, navigate to
Settings Æ Sensors to configure your options in “Sensor 3 Alarm Configuration”:
1. In “Sensor Label,” you may leave the default, “Sensor 3,” or enter something more
descriptive, such as “Ext Motion.”
2. In “Alarm On,” select the alarm state (“Open” or “Closed”), which you determined on
the “Status” page. In our example, the alarm state is “Open.”
3. Click Accept Changes at the bottom of your screen.
4. Click Save Settings in the navigation bar to the left of your screen.
TIP
If you don’t connect a switch sensor to your Room Alert 3E,
choose Disabled from the “Alarm On” drop-down menu to avoid
confusion or false alerts.
AVTECH Software, Inc.23
Room Alert 3E
A
Advanced Sensor Configuration
Check Trigger Alarm If Sensor Is Disconnected? if you want to receive an alert if the
external digital sensor becomes disconnected from the Room Alert 3E. This check box is blank
by default.
Alarm Options
You need to configure the “Alarm Options” page only if you use a Light Tower & Relay Adapter
with your Room Alert 3E, which gives you the option to add an AVTECH Light Tower, Light
Tower w/Audio or Relay Switch Sensor. You may also connect a low-voltage device directly to
the available relay port.
Shown here is a sample configuration:
Room Alert
3E
NOTE
+
RJ-11
Cable
+
Light Tower
& Relay Adapter
Light Tower
+
Custom Cord
Light Tower
+
w/Audio
The Light Tower w/Audio in this configuration can be replaced with
a standard Light Tower or Relay Switch Sensor. For more
information about AVTECH sensors and accessories, please refer
to the Appendix at the back of this manual or visit the Sensors &
ccessories sections of AVTECH.com.
24 AVTECH Software, Inc.
Room Alert 3E
Navigate to SettingsÆAlarm Options to open the “Alarm Options” screen. This sample
screen shows the options for a Light Tower w/Audio before it has been configured.
1. In “Connected Light Tower / Relay,” select from the 4 choices in the drop-down menu.
TIP
The options on this screen vary somewhat depending on the
device you select from the drop-down list.
AVTECH Software, Inc.25
Room Alert 3E
2. If you want to enable the Light Tower or Relay Switch Sensor to perform an action
when your Room Alert 3E returns to a “clear” state, click Alarm Clear Action.
3. In “Action To Perform When Alarms Occur,” you may leave the default “OFF,” or click
the check box to select “ON” for each item.
4. In “Action To Perform When Alarms Clear,” you may leave the default, “OFF,” or click
the check box to select “ON” for each item.
5. Click Accept Changes at the bottom of your screen.
6. Click Save Settings in the navigation bar to the left of your screen.
26AVTECH Software, Inc.
Room Alert 3E
Security
By default, the Room Alert 3E does not require log in credentials; you may, however, create a
password for your Room Alert 3E for extra security.
Navigate to SettingsÆSecurity to open the “Security Settings” screen.
1. In “Web Password,” you may create a log in password of up to 15 alphanumeric
characters for your Room Alert 3E.
TIP
Use only letters and numbers in your log in password—no
special characters, please.
2. Re-enter the password in the “Confirm Password” field to verify.
3. Click Accept Changes at the bottom of your screen.
4. Click Save Settings in the navigation bar to the left of your screen.
NOTE
If you forget your password, you can reset your Room Alert 3E
settings to the factory defaults. Please see the How To Reset
Room Alert 3E To Factory Defaults section of this manual for
more information. There is no other alternative.
AVTECH Software, Inc.27
Room Alert 3E
Advanced
You may configure a number of advanced options here, including the default temperature scale
(Fahrenheit or Celsius), status page settings, Device ManageR “Push” settings, time & date, and
trace output.
Navigate to SettingsÆAdvanced to open the “Advanced Settings” screen.
28 AVTECH Software, Inc.
Temperature Scale Configuration
You may select the default temperature scale for your Room Alert 3E here.
1. Select Fahrenheit or Celcius.
2. Click Accept Changes at the bottom of your screen.
3. Click Save Settings in the navigation bar to the left of your screen.
Status Page Configuration
You may set defaults for the “Status” screen here.
Room Alert 3E
1. In “Refresh Rate (seconds),” enter the number of seconds you would like the “Status”
screen to refresh at. You may enter a value from 1 to 65535. The default is 60 seconds
(i.e., every 1 minute).
2. In “HTTP Port,” you may change the port number your web browser uses to connect to
your Room Alert’s web interface. It uses port 80 by default.
3. Click Accept Changes at the bottom of your screen.
4. Click Save Settings in the navigation bar to the left of your screen.
Device ManageR Push Configuration
By default, Device ManageR queries your Room Alert 3E for sensor values at defined intervals.
However, you may configure your Room Alert 3E to proactively send sensor updates to Device
ManageR by enabling “Device ManageR Push.”
Enabling “Device ManageR Push” is an advantage for two reasons:
• Your Room Alert 3E can communicate with Device ManageR without triggering any
firewalls between the two. Firewalls typically allow out-going connections while
blocking in-coming connections.
AVTECH Software, Inc.29
Room Alert 3E
• Your Room Alert 3E can immediately send an update to Device ManageR when it
detects an alarm, regardless of any intervals you have configured either in this section
or in the Device ManageR discovery interval.
To enable Push to Device ManageR from your Room Alert 3E:
1. Select Enable Device ManageR Push.
2. In “Server IP Address,” enter the IP address of Device ManageR’s host system.
3. In “Server Port,” enter the port Device ManageR uses. The default is 8080.
4. In “Push Interval,” choose the number of minutes you would like between pushes from
the drop-down list.
5. Click Accept Changes at the bottom of your screen.
6. Click Save Settings in the navigation bar to the left of your screen.
Time & Date Configuration
You may set the time and date defaults for your Room Alert 3E here.
1. In “Time Zone,” select your time zone from the drop-down list. Greenwich Mean Time
(GMT) is the default.
2. In “Time Display,” you may select the 12- or 24-hour format from the drop-down list.
The 24-hour setting is the default.
30AVTECH Software, Inc.
Room Alert 3E
3. In “Time Format,” you may select either MM/YY/DD or DD/YY/MM format. Month
first is the default.
4. Select Daylight Savings if you would like your Room Alert 3E time setting to
compensate by +1 hour for daylight savings time.
5. In “Time Server IP,” you may leave the default of 198.82.1.201 or enter the IP address
of another NTP time server on your network.
6. In “Time Server Auto Refresh,” select how often you would like your Room Alert 3E to
synchronize automatically with the time server from the drop-down list. The 24 hour
setting is the default. You may disable synchronization by selecting “Disabled” from the
drop-down list.
7. Click Accept Changes at the bottom of your screen.
8. Click Save Settings in the navigation bar to the left of your screen.
Trace Configuration
You may configure your Room Alert 3E for trace output, which is useful for troubleshooting.
Trace output shows the communication between your Room Alert 3E and your mail server, as
well as other information, such as the current firmware version, IP address, MAC address, and
requests to web pages.
To configure trace output:
1. Select Enable Tracing.
2. In “Trace Port,” leave the default, 143, unless your network blocks that port.
3. Click Accept Changes at the bottom of your screen.
4. Click Save Settings in the navigation bar to the left of your screen.
5. Click “View Tracing Output” to open a trace window.
6. When the trace window loads, click Connect to begin viewing the live trace output.
AVTECH Software, Inc.31
Room Alert 3E
Help
Click the Help tab to open the “Room Alert 3E Help” screen, which provides helpful links and
contact information for AVTECH support resources.
You may find the version number and release date of the firmware that is installed on your Room
Alert 3E on this screen. To check if your Room Alert 3E has the most current version, click
Click Here To Check For Updates.
TIP
Your Room Alert 3E must be connected to the internet to check
for newer firmware versions. Thank you.
32 AVTECH Software, Inc.
Room Alert 3E
About
Click the About tab to open the “Room Alert 3E About” screen, which provides helpful links
and contact information for AVTECH sales and support resources.
You may find the version number and release date of the firmware that is installed on your Room
Alert 3E on this screen. To check if your Room Alert 3E has the most current version, click
Click Here To Check For Updates.
TIP
Your Room Alert 3E must be connected to the internet to check
for newer firmware versions. Thank you.
AVTECH Software, Inc.33
Room Alert 3E
Updating & Troubleshooting Your Room Alert 3E
How To Download Firmware & Software Updates From AVTECH.com
Software and firmware updates are available to licensed customers with current “Maintenance
Support & Update Service” (MSUS). To download:
1. Go to AVTECH.com/Downloads, or click Downloads on the menu bar at the top of
the screen at AVTECH.com.
2. In the Downloads page, enter the following user account information in the “Customer
Access” box:
• Your username, which is the email address we have on file for you
• Your organization’s password.
TIP
Your user account information (download username &
password) was emailed to you when you purchased your Room
Alert 3E. This can be emailed to you again upon request.
3. Click Login.
4. Once you’ve logged in, you’ll see which software and firmware products you are
currently enabled for. To download, click the Download Now button next to the
appropriate product.
How To Update Room Alert 3E’s Firmware
1. Download and save the most recent firmware update for Room Alert 3E from your
customer account at AVTECH.com/Downloads.
2. Open AVTECH’s Device ManageR. (If you don’t already have it installed, download it
from your customer account.)
3. Select the Room Alert 3E option under the Device Status tab in the navigation bar to the
left of your screen.
4. Click the Update Firmwarelink shown under the product name (or the Update
Firmware button shown at the top of the screen).
5.Then follow the on-screen instructions to complete the update.
34 AVTECH Software, Inc.
Room Alert 3E
TIP
IMPORTANT: Be sure that there are no web browsers
accessing your Room Alert 3E monitor from anywhere on your
network before uploading the firmware as this could cause the
firmware update to be incomplete or become corrupted.
How To Discover Room Alert 3E When Your Network Blocks UDP Broadcasts
If your network blocks UDP broadcast packets on port 30718, AVTECH’s Device ManageR
might not be able to automatically locate the Room Alert 3E monitor.
To manually discover your Room Alert 3E, use the Advanced Discovery option in AVTECH’s
Device ManageR Application:
1. Open AVTECH’s Device ManageR. (If you don’t already have it installed, download it
from your customer account at AVTECH.com/Downloads
2. Navigate to Advanced Discovery under the “Device Status” tab in the navigation bar
to the left of your screen.
.)
3. In the “Advanced Discovery Options” dialog box, click Manually Add Device/s Via
IP Address.
4. Enter your Room Alert 3E’s IP address or the range of IP addresses assigned to DHCP
devices on your network.
5. Click Begin Scan, which initiates a TCP scan on port 30718.
6. When the scan is complete, click Close Window and your Room Alert 3E should be
automatically added to the list of discovered devices.
How To Reset Room Alert 3E To Factory Defaults
You may need to reset your Room Alert 3E to factory defaults if:
• You are moving it to a new location and it must be reconfigured.
• It has been assigned invalid network settings and is therefore inaccessible.
• You have lost your Room Alert 3E’s password.
If your Room Alert 3E is accessible on the network, to reset it to factory defaults:
1. Navigate to Settings in the web interface.
AVTECH Software, Inc.35
Room Alert 3E
2. Click Reset Defaults in the navigation bar to the left.
3. Click Yes when prompted with “Are you sure you want to Reset Factory Defaults?”
4. Your Room Alert 3E will automatically reboot and attempt to obtain an IP address via
DHCP.
5. To automatically discover your Room Alert 3E on your network, open AVTECH’s
Device ManageR. (If you don’t already have it installed, download it from your
customer account at AVTECH.com/Downloads.)
If your Room Alert 3E is not accessible on the network, to reset it to factory defaults:
1. With your Room Alert 3E connected to the network and powered on, press and hold the
reset button for at least 10 seconds until the left LED over the network jack turns off and
then on again.
2. Your Room Alert 3E will automatically reboot and attempt to obtain an IP address via
DHCP.
3. To automatically discover your Room Alert 3E on your network, open AVTECH’s
Device ManageR. (If you don’t already have it installed, download it from your
customer account at AVTECH.com/Downloads
TIP
IMPORTANT: When you reset to factory defaults, you lose all of
.)
your previously configured settings, including password security.
36 AVTECH Software, Inc.
Room Alert 3E
Introduction To AVTECH’s Device ManageR
Device ManageR is AVTECH’s all-in-one software solution for the discovery, management,
monitoring, alerting, logging, graphing, automatic action and more of AVTECH’s physical
environment monitoring hardware and Axis network cameras.
Manage Unlimited Room Alert & TemPageR Montiors
9 Control all of your Room Alert and TemPageR units
from a single web browser interface, accessible from
anywhere by internet.
9 Take automatic corrective actions, run scripts and
notify unlimited contacts on the device of their choice.
9 Use dashboard widgets to customize your interface
and display the information most important to you in
real time.
9 Automatically log and graph all of your sensor data for a comprehensive history of
environmental conditions. Control the log file size automatically.
Manage Unlimited Network Cameras
9 View all of your Axis camera displays
simultaneously—and control who has access!
9 Automatically email Axis camera snapshots in
response to alert conditions.
9 Customize your alerts with links to your Axis
cameras for one-click access to real-time video.
Expand Device ManageR’s Functionality With Plugins
9 Send customized reports with advanced statistics
according to a schedule or in response to alert
conditions. Modify according to each user’s needs.
9 Log off, shut down, reboot and execute commands on
Windows and Linux / Unix systems across your
network.
9 Automatically text or call contacts with alerts using a
text, voice or GSM (satellite) modem.
A license for Device ManageR is included FREE with the purchase of any AVTECH environment
monitor. Download it now from your customer account at AVTECH.com/Downloads
AVTECH Software, Inc.37
.
AVTECH Sensors
IT & Facilities Environment Monitoring Made Easy!
What Are Digital vs Switch Sensors?
Digital Sensorsare those that monitor in real-time to provide digital
values that can be viewed through a web or application interface,
passed in alert notications or logged for creating charts and graphs.
Common digital sensors include Temperature; Outdoor Temperature;
Fluid Temperature; and Temperature & Humidity.
Switch Sensors are those that do not provide real-time values and
instead present their current status as being in or out of a specic
state (i.e. on/off). These sensors have a built-in switch or circuit that
changes status as a threshold is passed, indicating an alarm condition.
50
Digital Outdoor Temperature Sensor
$
• Real-time temperature sensor.
• Temperature range: -67 – 257° F, -55 – 125° C.
• Max sensor cable distance up to 100´, includes 25´.
• Silicon coating offers extra resilience for monitoring
outdoors or in other harsh environments.
TMP-DOT-SEN
INCLUDES: Digital Outdoor Temperature Sensor with 25´ RJ-11 cable & installation note.
• Required to connect the Light Tower, Light Tower
w/Audio or Relay Switch Sensor to AVTECH’s Room
Alert 32W, 32E or 3E. Allows use of the Light Tower,
Light Tower w/Audio or Relay Switch Sensor up to
100’ away from the Room Alert ID box.
• Includes (1) relay switch that can be used to turn on/off
low voltage devices automatically in response to an
alarm condition and separate 5V power supply.
• The relay supplies 0.3A at 125VAC or 1A at 24VAC.
GSM Modem w/USB Connect
• Immediate connectivity to any GSM/GPRS network.
• Controlled via AT commands.
• Use with AVTECH’s Dial Out Plugin and Device
ManageR software to trigger modem to dial out to
any GSM network and send your alert generated by
Room Alert, TemPageR or Axis camera.
• Be sure that your Maintenance Support & Update Service (MSUS) is “Current” so that your
organization is: 1) enabled to receive technical support, 2) enabled for download access to the latest
firmware and software, 3) entitled to receive multiple firmware and software updates each year, and
4) covered by AVTECH’s 100% hardware monitor replacement guarantee. Contact AVTECH to check
your organization’s status or renew/reinstate this valuable service.
• Be sure that your organization is ALWAYS running the latest version of firmware and software.
Check regularly for updates and update your Room Alert and TemPageR monitors, Device ManageR
software or SNMP Mibs. It is a big world out there and changes outside of our products can influence
the access and performance to all types of hardware and software. Don’t wait until a problem occurs
before you look into being current.
• Read AVTECH’s monthly email newsletter for customers to stay informed and up to date.
• Follow AVTECH on Twitter to learn about changes and updates on a timely basis.
How To Purchase AVTECH Products
AVTECH products are available for purchase around the world and used in 106 countries, on Antarctica
and in space. You can purchase through your favorite reseller *, direct from AVTECH, or online through
our store. When ordering from AVTECH, we are happy to accept your organization’s purchase order (PO),
as well as payment via credit card or wire transfer. All orders ship the same or next business day.
Resellers: Order Through Your Favorite Reseller – Ask them to contact AVTECH on your behalf.
We can set them up to resell AVTECH products in minutes and ship to you the same or next business day.
Contact Us
AVTECH Software, Inc.
16 Cutler Street, Cutler Mill
Warren, RI 02885-2761 USA
Sales: 888.220.6700
Phone: 401.628.1600
Fax: 401.628.1601
Phone:888.220.6700 / 401.628.1600 (9-5 EST) – Call AVTECH direct and ask to speak with a
‘Product Specialist’. They can take your order by phone for immediate processing or provide you with an
immediate PDF quote by email. If you are outside of the U.S.A. or Canada, please ask to speak with an
‘International Product Specialist’ as they can better address international shipping and customs concerns.
Website: EnvironmentMonitor.com (Anytime) – Place your order online at any time through the
AVTECH store for immediate processing. International money rates are available online to view pricing and
make payment in your local currency. Periodic online specials are available and change on a regular basis.
Email: Orders@AVTECH.com (Anytime) – Send your organization’s purchase order (PO), completed
and scanned quote form or order instructions to AVTECH via email. We prefer to receive POs in PDF
format although can accept Word and Excel formats if necessary. Other le formats are not accepted.
Fax: 401.628.1601 (Anytime) – Send your purchase order (PO), completed quote form or order
instructions to AVTECH via fax at any time. Faxes are received in a secure facility.
* NOTE: International orders ship when payment in U.S.D. is received. Wire transfer or credit card payment is
preferred. Checks must be in U.S.D. and drawn on a U.S. bank.
Maintenance Support & Update Service (MSUS)
‘Maintenance Support & Update Service’ (MSUS) for AVTECH’s physical IT & facilities environment
monitoring products is an important type of ‘IT & facilities insurance’. If a problem arises, help is within
easy and immediate access. This enables your organization to keep the servers, network and entire operation
available and running for everyone’s benet. It also allows managers to sleep well at night, comfortable
knowing that Room Alert, TemPageR and Device ManageR are on the job 24 hours a day!
During the ‘Maintenance Support & Update Service’ (MSUS) period, AVTECH will make available to
current customers without charge, copies of current rmware, software and MIBs for licensed products.
Firmware and software updates (approximately 3-4 times per year) will be provided via website
download. Updates shall include release notes or revised documentation when it is appropriate. In
addition, AVTECH will provide technical support as may be required, download access, current product
rmware/software/MIBs, notice of new products and services, monthly email newsletter or update
communication and various special offers, which provide benet to the licensed customer. Room Alert
and TemPageR hardware customers will enjoy full hardware replacement service on the ID box in case it
should fail to function properly during normal use (i.e. without tamper or damage). This valuable service
insures that current rmware and software versions for products, documentation, as well as technical
support and fully functioning hardware, are available to licensed customers during the MSUS period.
MSUS is an annual service that is included for free during the rst year when any AVTECH monitoring
product is purchased. MSUS is optionally extendable thereafter on an annual basis, paid for in advance.
AVTECH automatically sends out optional renewal notices sixty (60) and thirty (30) days prior to
expiration of MSUS via email, for easy renewal. Failure to renew this service will result in a loss of
the valuable and important benets listed above. Reinstatement after MSUS has expired will incur an
additional service fee and void the monitor replacement warranty. Support for sensors is complimentary
for ninety (90) days. For additional information, please see the warranty or contact AVTECH directly.
Technical Support services are available 9-5:00 EST through:
Live Chat: AVTECH.com/LiveChat.htm Email: Support@AVTECH.com