AVTECH RA32W-WS1-RAS User Manual

Room Alert
Monitoring Real-Time Temperature, Humidity, Power & More
with Logging, Alerting & Wireless Sensor Monitoring!
32W
Phone Fax Webal
401.628.1600
401.628.1601 AVTECH.com
User’s Guide &
110901.03
Copyright Information
Copyright 1988-2011 AVTECH Software Inc.
All Rights Reserved. No part of this book may be used or reproduced for commercial bene t in any form or by any means, or stored in a database or retrieval system, without prior written permission of AVTECH Software Inc., except in the case of brief quotations embodied in articles and reviews. Making copies of any part of this book for any purpose other than your individual use is a violation of United States copyright laws and international treaty provisions. For information or additional copies, contact AVTECH Software Inc., as directed below. Printed in the United States of America.
Warning and Disclaimer
This publication is shipped as is, without warranty of any kind, either express or implied. While every precaution has been taken in the preparation of this publication, the publisher and authors assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information or instructions contained herein. It is further stated
that the publisher and authors are not responsible for any damage or loss to your data or equipment that may result directly or
indirectly from your use of this publication and the related hardware & software. Nothing on the AVTECH Resource CD or documentation shall be construed as conferring any license under any of the AVTECH Software (AVTECH) or any third party’s intellectual property rights, whether by estoppel, implication, or otherwise.
Trademark Acknowledgements
AVTECH, the AVTECH Logo, AVTECH Software, the AVTECH System Manager Character, AVTECH.com, AVTECHSoftware. com, Environment Alarm, ‘Environment Monitoring Made Easy!’, EnvironmentMonitor.com, ‘IT Environment Monitoring Made Easy!’, Mini UPS, MUPS, ‘Network-Wide Monitoring Made Easy!’, Device Discovery, Device ManageR, ‘Protect Your IT Environment... Don’t Wait Until It’s Too Late!’, Room Alert , Room Alert PLUS, Room Alert Relay, Room Alert RPC, Room Alert Signal Tower, RoomAlert.com, Signal Tower, ‘System Monitoring Made Easy!’, TemPageR, TemPageR.com and ‘Temperature Monitoring Made Easy!’, Wireless Sensor Hub, WiSH, Wireless Sensor Hub & Powered Relay, WiSPR, are trademarks or registered trademarks of AVTECH Software Inc. Any other trademarks, product or company names mentioned herein are the property of their respective owners and used strictly for the purpose of identifying compatibility. AVTECH Software Inc. cannot attest to the accuracy of any other organization’s ownership claim to a trademark and use of any trademark
in this publication should not be regarded as affecting the validity of any trademark or service mark.
Special Thanks
We would like to recognize  eld test participants, our inhouse sales and support staff, and the entire software & hardware
development teams for their contributions and assistance in completing this manual.
Sales, Support & Contact Information
To receive further information or assistance regarding this publication, or any AVTECH product or service, please contact:
Headquarters AVTECH Software Inc. Email Sales@AVTECH.com 16 Cutler Street, Cutler Mill Support@AVTECH.com Warren, RI 02885-2761 USA Info@AVTECH.com
Phone 401.628.1600 Web AVTECH.com Sales 888.220.6700 EnvironmentMonitor.com
RoomAlert.com
Fax 401.628.1601 TemPageR.com
Room Alert 32W Table of Contents
Table Of Contents
Introduction....................................................................................................................1
What Room Alert 32W Is.........................................................................................................................1
Benets Of Using Room Alert 32W.........................................................................................................2
Installation......................................................................................................................3
Package Contents.....................................................................................................................................3
Room Alert 32W ID Box........................................................................................................................3
Step 1: Install The AVTECH Device ManageR......................................................................................5
Step 2: Install The Room Alert 32W ID Box.........................................................................................6
Step 3: Discovery And Network Settings - Device ManageR................................................................6
Static Only Networks.......................................................................................................................9
Step 4: Connect Included Sensors And Accessories..............................................................................11
Step 5: Check Room Alert 32W Firmware Version...............................................................................12
Conguration And Setup Screens..............................................................................13
Alert Methods........................................................................................................................................13
Email......................................................................................................................................................13
Initial Email Setup.........................................................................................................................14
Testing............................................................................................................................................14
Email-To-SMS.......................................................................................................................................15
SNMP.....................................................................................................................................................15
SNMP Queries (SNMP Get)..........................................................................................................16
SNMP Traps...................................................................................................................................16
Monitoring With Device ManageR........................................................................................................16
Alert Thresholds.....................................................................................................................................17
Internal Temperature Sensor & Humidity Sensors.................................................................................17
Internal Power Sensor............................................................................................................................18
Digital Sensors.......................................................................................................................................18
Switch Sensors.......................................................................................................................................19
Wireless Sensor Hubs.............................................................................................................................19
Analog Sensors.......................................................................................................................................21
Relay Outputs.........................................................................................................................................21
Signal Towers.........................................................................................................................................22
External Sensor Options.............................................................................................23
Digital Temperature Sensor...................................................................................................................23
Digital Outdoor Temperature Sensor.....................................................................................................23
Digital Fluid Temperature Sensor..........................................................................................................23
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Room Alert 32W Table of Contents
. Digital Temperature & Humidity Sensor...............................................................................................23
Power Sensor.........................................................................................................................................23
Mini UPS & Power Sensor.....................................................................................................................24
Flood Sensor w/8´ Cable........................................................................................................................24
Flood Sensor w/24´ Cable......................................................................................................................24
Flood Sensor (Spot)...............................................................................................................................24
Smoke Sensor w/Escape Light...............................................................................................................24
Motion Sensor........................................................................................................................................24
Room Entry Sensor................................................................................................................................24
Sound, Light & Entry Sensor.................................................................................................................25
Panic Button 1........................................................................................................................................25
Panic Button 2........................................................................................................................................25
Powered Wireless Sensor Hub (P-WiSH)..............................................................................................25
Wireless Sensor Hub & Powered Relay (WiSPR).................................................................................25
Dry Contacts.........................................................................................................................................25
Additional Screens And Interfaces.............................................................................26
Network..................................................................................................................................................26
Security...................................................................................................................................................26
Advanced................................................................................................................................................27
Using Trace Outputs..............................................................................................................................28
Help........................................................................................................................................................28
About.....................................................................................................................................................29
Web Interface.........................................................................................................................................30
Advanced Topics..........................................................................................................32
Upgrading Firmware..............................................................................................................................32
Reset Factory Default............................................................................................................................32
Unit Accessible Although Not Discoverable.........................................................................................33
Performing Firmware Recovery.............................................................................................................33
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Introduction Room Alert 32W
Introduction
What Room Alert 32W Is
Room Alert 32W is the AVTECH Software (AVTECH) solution for ‘Monitoring Real-Time Temperature, Humidity, Power & More with Logging, Alerting, Automatic Actions & Wireless Sensor Monitoring!’
It is designed specically to monitor almost 100 digital, switch and low voltage sensors that can be distributed throughout a room, department or building. Room Alert 32W includes built-in sensors for digital temperature, digital humidity and power with additional external sensors (in the base package) for room entry and digital temperature. External ports are built-in for direct connection of 8 digital sensors, 16 switch sensors, 2 external Relay Switches or Light Towers, 2 internal relay outputs, and 2
0-5VDC analog inputs. Wireless sensor monitoring allows the Room Alert 32W to monitor AVTECH’s
Wireless Sensor Hubs (WiSH) and Wireless Sensor Hub & Powered Relays (WiSPR) via a secure private protocol. A WiSH Sensor is provided with the Room Alert 32W and includes a built-in digital temperature sensor, 2 digital sensor ports and 1 switch sensor port. Note that Room Alert 32W is NOT wireless and attaches directly to the network via Ethernet to provide complete security. It can monitor up to a total of 15 WiSH and/or WiSPRs.
Room Alert 32W monitors in real-time and allows alert notications to be sent via email and email-to­SMS to devices like computers, phones, pagers and PDAs. Users can set up thresholds for temperature and humidity that are rising or falling and be assured continued operation even during a power outage with Room Alert 32W’s built-in Uninterruptible Power Supply (UPS). Status of internal and attached sensors for power, ood, smoke, air ow, room entry and more, is viewed in real-time through Room Alert 32W’s web interface and your favorite web browser.
Room Alert 32W is designed to work easily with AVTECH’s Device ManageR (included) software, which will signicantly enhance the alert notication capabilities to allow notication to individuals, groups, hierarchies, different people for different sensors/locations, and different people for different times of the day, etc. With Device ManageR, alert notication methods can be expanded to include email, email-to­SMS, modem dialout and much more. Additional functionality is available via plugins to shutdown servers, dial out alert with voice or GSM, and more when issues or events occur across the network.
AVTECH’s Device ManageR software is included FREE and is designed to set up, monitor and manage unlimited numbers of Room Alert and/or TemPageR units across your network. Device ManageR allows data logging, advanced alerting, graphing, pings, rmware updating and much more. Because each Room Alert 32W ID box is SNMP enabled, they can also be easily monitored via SNMP savvy
applications like OpenView, Tivoli, Unicenter, PageR Enterprise, Big Brother, What’s Up Gold, Nagios and others.
Room Alert 32W is a member of AVTECH’s Room Alert product line. There are several powerful Room Alert models designed to monitor IT environmental conditions in any type or size computer room, data center or other facility. All Room Alert models come with a license to run AVTECH’s Device ManageR software.
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Room Alert 32W Introduction
To learn more about Device ManageR, Room Alert, TemPageR or any AVTECH product, please visit AVTECH’s primary websites at AVTECH.com, RoomAlert.com and TemPageR.com. To order AVTECH products, visit EnvironmentMonitor.com or call 888.220.6700 / 401.628.1600. AVTECH products are available direct, online and through your favorite reseller.
Benets Of Using Room Alert 32W
Know immediately when important or critical temperature and humidity changes and extremes occur within a computer room, data center or other facility, as well as power loss or other conditions that could lead to expensive down time, damaged equipment, lost worker productivity or denied server access. Provide early warnings, allowing staff and management to take actions that can avoid or minimize an event’s impact on servers, the network, users, insurance, the IT budget and the entire organization.
Give the IT staff and management ‘peace of mind’ by keeping them fully informed of critical IT environmental changes regardless of where they are, the time of day or day of the week. Temperature extremes place an enormous stress on computer hardware and are normally caused by failure of the main air conditioning system or a loss of power. Extremes for even a short time can create major problems.
Room Alert 32W provides dynamic, real-time temperature, humidity, power and room entry monitoring of the computer room, data center or other facility. Monitoring of wireless connected sensors is possible at locations up to 5,250 feet away (under perfect conditions) from the Room Alert 32W monitor. Monitoring of wired switch sensors is possible up to 900 feet away the from Room Alert 32W, a WiSH or WiSPR hub. Exact distance will vary.
Notication to an unlimited number of individuals or groups, at an unlimited number of temperature (between -67° to 257° F or -55° to 125° C) and humidity (between 0% to 100% relative humidity) thresholds (too high or too low), and by notication to each users’ device of choice, is possible when Room Alert 32W is used with the bundled Device ManageR software.
Room Alert 32W can log sensor data when used with Device ManageR for historical tracking or for identication of critical times where environment conditions have previously changed to cause problems. This can be useful for justication of new air conditioning equipment, modication of the data center layout or justifying changes like the location of primary servers or the data center itself.
Users interested in ‘security monitoring’ with network IP cameras should note that Device ManageR allows monitoring of all Axis IP cameras located anywhere network-wide. There is no requirement (limitation) to connect any camera directly to our hardware. Built-in motion sensors on Axis cameras can trigger alerts and Device ManageR can email the image snapshot to various staff members. Device ManageR can also email image snapshots from Axis cameras when other alerts have been detected such as high temperature, ooding, motion, re, room entry and more. Recipients can click on a link within the Device ManageR alert (if congured) to view live real-time video through the Axis camera. The combination is very powerful for security conscious organizations and just a sample of how Device ManageR extends the value of any Room Alert.
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Installation Room Alert 32W
Installation
The initial installation of the Room Alert 32W can be completed quickly and easily provided the instructions below are followed with detail and care. Before beginning, please lay out the contents of the Room Alert 32W package so that the components can all be located and accessed with ease.
NOTE: This manual describes how to properly install and use AVTECH’s Room Alert 32W IT & facilities environment monitor. Although this manual was written for the Room Alert 32W, it also applies to AVTECH’s non-wireless version the Room Alert 32E. If you have a Room Alert 32E please follow the instructions below and disregard reference to setting up wireless
components such as installing and con guring the external antenna, WiSHs, WiSPRs and more.
Package Contents
The main components included with the standard (default) Room Alert 32W package include:
• One (1) Room Alert 32W ID Box (with built-in temperature, humidity, main power, UPS & PoE)
• One (1) Ethernet Cable (10’ length, red)
• One (1) AVTECH 5v 1A Power Adapter (110-240v, 50-0Hz)
• One (1) Digital Temperature Sensor
• One (1) Room Entry Switch Sensor
• One (1) Powered Wireless Sensor Hub (P-WiSH)
• One (1) External Antenna w/13´ Cable & Magnetic Mount
• One (1)
• One (1) Set Of Four (4) Rack Mount Bolts & Cage Nuts (Square Plug Adapters)
• One (1) Package Of Literature & Additional Information
Room Alert 32W User’s Guide & Reference Manual
(you’re reading it now)
NOTE: Some of the components arriving with this package may be individually wrapped and contain additional supporting components. Please remember to keep these components together as they will be required for proper setup. If you received additional components (i.e. like additional sensors) that are not mentioned above, instructional material explaining the proper setup of that component should be included with it. If you cannot  nd the proper instructional materials, check the ‘Support’ and ‘Downloads’ sections of the AVTECH.com website for any appropriate installation or application note that will instruct you on the
proper installation and use of that component. Install those components after the Room Alert 32W setup is completed.
Room Alert 32W ID Box
The graphics below identify the primary components of the Room Alert 32W ID box that are visible on the front and rear panels. Descriptions are provided for the identi cation of key items.
Front View (shown here without rack mounting brackets)
A B C D E F G
Built-In UPS Power Indicator — This LED indicates the current status of power and the built-in
A.
Uninterruptible Power Supply (UPS) of the Room Alert 32W monitor. If this LED is illuminated red, this indicates that the Room Alert 32W monitor is running on internal battery backup power. If illuminated green, this indicates that the Room Alert 32W monitor is running on main or PoE power.
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Room Alert 32W Installation
Network Port — Attach the Room Alert 32W unit to the network by plugging the Ethernet cable
B.
into this RJ-45 port and then connecting the other end to the network. The left LED below the ‘Network’ port indicates Link status and should light up and remain a solid green or orange color. The right LED below the ‘Network’ port indicates Activity status and should blink with network activity on the port. The color of this LED can be green or orange as well. When the device reboots, the Link LED will turn on and off several times. If the Link LED remains unlit and the Activity LED is blinking orange, please refer to the ‘Performing Firmware Recovery’ section of the ‘Advanced Topics’ chapter and follow the instructions there.
External Environment Sensor Channels (digital sensor channels) — Sensors such as AVTECH’s
C.
Digital Temperature Sensor, Digital Outdoor Temperature Sensor, Digital Fluid Temperature Sensor and Digital Temperature/Humidity Sensor can be connected to these RJ-11 ports.
Wireless Sensor Hub Signal Strength Indicator — These three LEDs indicate the signal
D.
strength of the last WiSH or WiSPR Sensor to communicate with the Room Alert 32W unit. Signal strength will be indicated by the number of illuminated LEDs. A single lit LED indicates a low signal strength while three lit LEDs indicates a high signal strength. If low signal strength is indicated for a speci c WiSH or WiSPR Sensor, then that sensor should be repositioned or
moved to a better location for improved reliability.
PoE, WLAN & GSM Indicators — These three LEDs indicate the current status of Room Alert
E.
32W’s built-in PoE, WLAN and/or GSM modem (coming in future models). If the LED is green,
then the corresponding feature is functioning and in use.
Digital, Switch & Wireless Alarm Indicators — These three LEDs indicate the current alarm
F.
status of sensors connected to each of these three corresponding types of sensor ports or channels.
If the LED is green, then there are currently no sensors in an alarm state for that type of sensor. If the LED is red, then one or more sensors of that type are in an alarm state and the web interface for Room Alert 32W should be reviewed for more insight as to speci c alarm conditions.
Signal Tower / Relay Switch Contact Sets — Connect up to two External Light Towers and/or
G.
Relay Switches. Light Tower’s allow for visual and audible alerting when issues or events occur across the network. AVTECH’s Relay Switch allows external devices to be turned on/off in response to alarm conditions, and is useful for connecting the Room Alert 32W to other devices such as alarm panels, security systems, pumps, fans, lights and more.
Back View (shown here without rack mounting brackets)
H I J K L M N
Relay Output — Connect up to two low voltage devices to be turned on/off by the Room Alert
H.
32W as a response to an alarm condition, interactively through Device ManageR, or manually through the Room Alert 32W’s web browser interface.
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Installation Room Alert 32W
0-5V Analog Sensor Input — Connect up to two 0-5VDC analog sensor inputs to the set of
I.
sensor contacts for monitoring by Room Alert 32W. Any 0-5V analog sensor device that outputs a DC voltage of 0-5V can be connected to these sensor contacts.
Antenna RPSMA Connector — Connect the provided wireless antenna to this connector. This
J.
antenna provides enhanced communication with WiSH and WiSPR Sensors. Mounting the antenna so it has a direct line of sight to WiSH and/or WiSPR Sensors will provide the best results.
NOTE: Please see the ‘WiSH Sensor Best Practices’ Application Note for suggestions on antenna and WiSH placement.
Switch Sensor Contact Sets — Connect any AVTECH switch-based environment sensor to a
K.
set of sensor contacts for monitoring by the Room Alert 32W unit. Any switch sensor device with a set of voltage-free dry contacts can be attached to a set of sensor contacts. AVTECH offers switch sensors for monitoring all primary environment conditions. Third party switch sensors can
also be used to monitor for unique applications or special conditions.
Reset Button — Press this button to reboot the Room Alert 32W unit. If the button is pressed
L.
and held for 10 seconds or more, the unit will reset to the factory default settings and reboot.
NOTE: Resetting the Room Alert unit to factory default settings will lose all custom settings previously congured.
Main Power Port — Connect the ‘AVTECH 5v 1A Power Adapter’ to this port to power the
M.
Room Alert 32W unit. Do not use any other power adapter with Room Alert 32W or it could damage the unit and void the warranty.
On/Off Button — Use this button to turn the Room Alert 32W unit on/off.
N.
IMPORTANT NOTE: DO NOT CONNECT POWER to the Room Alert 32W monitor during the initial setup UNTIL AFTER you have connected it to your network as described above or it will cause problems automatically assigning the initial IP address. More on initial setup is explained in the next section.
Step 1: Install AVTECH Device ManageR
Before you can start taking advantage of the monitoring capabilities of your new Room Alert 32W, you will need to discover it on the network. To accomplish this, AVTECH includes Device ManageR with your purchase. Device ManageR runs on a Windows platform and can be accessed from anywhere on
the network or across the internet via a web browser.
Device ManageR is used to initially discover the Room Alert 32W monitor, after it is connected to your network. Device ManageR can then be used as a central management console for monitoring an unlimited number of Room Alert, TemPageR and Axis Camera devices across your network. It has many additional features and enhances the monitoring capacity of your Room Alert 32W with advanced alerting, logging, graphing and more. Optional Plugins are available for automatic corrective actions, reporting and more.
Device ManageR is included FREE with your purchase of any Room Alert or TemPageR monitor and can be accessed from the ‘Downloads’ section of the AVTECH.com website. Access to new and updated versions of Device ManageR are only available while annual ‘Maintenance Support & Update Service’ (MSUS) is active. Install Device ManageR now and we will come back to the discovery process in a later step.
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Room Alert 32W Installation
Step 2: Install The Room Alert 32W ID Box
The Room Alert 32W monitor must be connected in the following order for initial
conguration and discovery on the network to be successful. Locate the Ethernet cable included with your package and connect one end to the ‘Network’ port on the front of the Room Alert 32W unit. Connect the other end of the Ethernet cable to an open port on the hub, switch or router that will give the Room Alert 32W monitor access to your network.
IMPORTANT NOTE: DO NOT CONNECT POWER to the Room Alert 32W monitor during the initial setup UNTIL AFTER you have connected it to your network as described above or it will cause problems automatically assigning the initial IP address.
If you are using the included Power Over Ethernet (PoE) capability of the Room Alert 32W to power this device, the Room Alert 32W unit should automatically turn on as soon as it is connected to a PoE enabled network connection.
If you are not using the built-in PoE capability then locate the ‘AVTECH 5V 1A Power Adapter’ and plug it into a surge protected power source.
NOTE: The Room Alert 32W monitor can be plugged into a UPS, however this will prevent the built-in power sensor from being
able to detect a main power failure and send an immediate alert when that occurs.
Then, attach the other end of the power adapter to the ‘Power’ port on the Room Alert 32W monitor only if the Room Alert 32W monitor is already connected to the network. Be sure to remove the sticker over the ‘Power’ port before attaching the ‘AVTECH 5V 1A Power Adapter’ to the Room Alert 32W monitor.
Once the network and power connections have been completed in that specic order, verify
that the LED located on the bottom-left side of the network jack lights up indicating power and network connectivity. If you are using the Room Alert 32W on a PoE enabled network connection then the PoE LED on the front of the unit should be lit.
NOTE: The Room Alert 32W monitor has a built-in battery backup system (i.e. UPS) that will keep the Room Alert 32W monitor powered long enough to send alert notications indicating power failure. To enable the battery backup feature, simply push in or depress the red button next to the power jack.
Step 3: Discovery And Network Settings - Device ManageR
Once the Room Alert 32W monitor has been properly installed according to Step 2 above, you can begin the discovery process. When using Device ManageR, the Room Alert 32W monitor should be discovered automatically and populate under the ‘Device Status’ tab on the left hand side of the web interface within 15 seconds. Automatic discovery is the default method of discovery for Device ManageR and is accomplished using a UDP broadcast over port 30718.
The Room Alert 32W monitor is set to obtain an IP address automatically using DHCP. If you do not have DHCP on your network, please go ahead to the ‘Static-Only Networks’ section below. If the Room Alert
AVTECH Software Inc.
Installation Room Alert 32W
32W name is displayed as (Unknown) and the IP address is on the 169.254.x.x range, or if the Room Alert 32W is not found, see the ‘Device Not Found Or Invalid IP Address’ subsection below before continuing.
Once the Room Alert 32W monitor is listed or displayed in the ‘Device Status’ section, further actions can be performed after selecting the desired device. These actions can be performed via the links displayed below the device name in the ‘Device Status’ section or by the matching ‘Actions’ buttons displayed to the right of the Room Alert 32W details, on the ‘Sensor Display’ tab. Selecting more than one unit by holding down the CTRL key while selecting devices will allow you to view multiple devices
at the same time and perform actions on the group of selected devices.
The ‘Set IP Address’ feature is used to con gure a static IP address, Gateway IP address,
Subnet Mask, DNS server IP Address or to set the Room Alert 32W to obtain IP settings automatically via DHCP. Click the ‘Set IP Address’ and ‘Use DHCP’ check boxes to con gure the unit and obtain an IP address automatically. To assign static IP settings, enter the valid IP settings for your network in the ‘IP Address’, ‘Gateway IP Address’, ‘Subnet Mask’ and ‘DNS Server IP Address’. Once you have the settings con gured as desired, click the ‘Update IP Settings...’ button. You will see a con rmation window explaining that the unit is rebooting and the updates will be applied.
The ‘Open Web’ feature allows you to quickly navigate to the ‘Status’ page on the default web browser of the selected Room Alert 32W monitor by clicking the link or button. The ‘Status’ screen shows the current sensor data and alarm status of each sensor.
The ‘Open Settings’ feature opens the default web browser and displays the ‘Settings’ screen for the Room Alert 32W web interface. The ‘Settings’ screen allows con guration for alerts, email, SNMP and other settings. The Room Alert 32W is a standalone device that does not require any additional software or equipment to function. However, you can optionally con gure Email Noti cations and Actions from Device ManageR which offers important advantages in  exibility and control over alerting which will signi cantly increase the monitoring power of your Room Alert 32W.
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