Page 1
OutLook 180DX
Installer/User Guide
Page 2
INSTRUCTIONS
This symbol is intended to alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying the appliance.
DANGEROUS VOLTAGE
This symbol is intended to alert the user to the presence of uninsulated
“dangerous voltage” within the product’s enclosure that may be of sufficient
magnitude to constitute a risk of electric shock to persons.
POWER ON
This symbol indicates the principal on/off switch is in the on position.
POWER OFF
This symbol indicates the principal on/off switch is in the off position.
PROTECTIVE GROUNDING TERMINAL
This symbol indicates a terminal which must be connected to earth ground
prior to making any other connections to the equipment.
Page 3
OutLook 180DX
Installer/User Guide
Avocent, the Avocent logo and “The Power of Being There” are
trademarks of Avocent Corporation. OutLook and OSCAR are
registered trademark of Apex Inc. All other marks are trademarks
or registered trademarks of their respective owners.
© 2001 Avocent Corporation. All rights reserved.
Page 4
USA Notification
Canadian Notification
Japanese Notification
Warning: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le Règlement
sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada.
Agency Approvals
UL 1950, CSA C22. 2 No. 950, EN60950, IEC 60950
FCC part 15A, EN55022, EN55024
Page 5
Table of Contents
Chapter 1: Product Overview
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . 3
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 2: Installation
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Rack Mounting your OutLook 180DX Unit . . . . . . 9
Installing an OutLook 180DX . . . . . . . . . . . . . . . . 11
Installing a Multiple Switch System . . . . . . . . . . . . 13
Powering up the OutLook Switch System . . . . . . . 16
Chapter 3: Basic Operations
Viewing and Selecting Ports and Servers . . . . . . . . 19
Setting up OSCAR . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using Snapshot . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Resetting your Keyboard and Mouse . . . . . . . . . . 30
Displaying Version Information . . . . . . . . . . . . . . . 31
Sending the Print Screen Keystroke . . . . . . . . . . . . 31
Chapter 4: Advanced Operations
Assigning Device Types . . . . . . . . . . . . . . . . . . . . . . 35
Accessing OSCAR at a Secondary Switch . . . . . . . 36
Broadcasting to Cascaded Configurations . . . . . . 36
Appendices
Appendix A: FLASH Upgrades . . . . . . . . . . . . . . . . 41
Appendix B: Technical Specifications . . . . . . . . . . 42
Appendix C: Technical Support . . . . . . . . . . . . . . . 43
Appendix D: Troubleshooting . . . . . . . . . . . . . . . . 44
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Page 7
1
Product Overview
Contents
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . 3
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
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Chapter 1: Product Overview 3
Chapter 1: Product Overview
Features and Benefits
The Avocent OutLook 180DX switch system consists of the user station (your
keyboard, monitor and mouse), the switch unit and the attached servers. You
can connect additional, or secondary, switches to the primary OutLook switch
(called cascading) to expand the 180DX system to 64 servers. This flexibility
allows you to add capacity as your data center grows.
Figure 1.1: OutLook 180DX Model
OSCAR user interface
OutLook switches are equipped with OSCAR, our patented On-Screen
Configuration and Activity Reporting interface. OSCAR features intuitive
menus to configure your switch system and select computers. Computers can
be identified by a unique name or port number, allowing you to select server
names that make sense to you.
Multiplatform support
The OutLook 180DX supports PS/2 and expands to support multiple platforms
with adaptors for Apple, Sun, Unix, IBM RS/6000, HP 9000 and serial devices.
Switch easily across platforms with OSCAR.
Security
Protect your system with a screen saver password. After a user-defined time,
the screen saver mode will engage. Access is prohibited until the appropriate
password is entered to reactivate the system.
Quality video support
The OutLook 180DX supports analog VGA, SVGA and XGA video. The
resolution you can achieve depends upon the length of cable separating your
switch and servers. Achieve resolutions of up to 1600 x 1200 with a 7 foot cable
and up to 800 x 600 with a 50 foot cable.
Plug and Play
The OutLook system supports Display Data Channel Plug and Play, which
automates configuration of the monitor and is compliant with the VESA
DDC2B standard.
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4 OutLook 180DX Installer/User Guide
FLASH upgradable
The OutLook 180DX is FLASH upgradable. This allows you to update your
firmware at any time through a simple serial connection to ensure that your
OutLook system is always running the most current version available.
Built-in scanning capabilities
A built-in scanning feature allows you to automatically monitor, or scan,
connected computers without intervention. When keyboard activity is
detected, scanning is suspended until all activity stops. Scanning then resumes
with the next server in sequence.
Cascading expansion
Each OutLook 180DX switch supports up to eight directly attached servers. If
more than eight are needed, multiple units can be cascaded together with one
unit designated as the primary switch and additional units connected to it as
secondary switches. This extra cascade of units allows you to attach up to 64
servers in one system.
Figure 1.2: Example OutLook Configuration
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Chapter 1: Product Overview 5
Safety Precautions
To avoid potential video and/or keyboard problems when using Avocent products:
• If the building has 3-phase AC power, ensure that the computer and monitor
are on the same phase. For best results, they should be on the same circuit.
• Use only Avocent-supplied cable to connect computers and KVM switches.
Avocent warranties do not apply to damage resulting from user-supplied cable.
To avoid potentially fatal shock hazard and possible damage to equipment,
please observe the following precautions:
• Do not use a 2-wire extension cord in any Avocent product conguration.
• Test AC outlets at the computer and monitor for proper polarity and grounding.
• Use only with grounded outlets at both the computer and monitor. When
using a backup power supply (UPS), power the computer, the monitor and
the OutLook unit off the supply.
NOTE : The AC inlet is the main disconnect.
Rack mount safety considerations
• Elevated Ambient Temperature: If installed in a closed rack assembly, the
operation temperature of the rack environment may be greater than room
ambient. Use care not to exceed the rated maximum ambient temperature
of the unit.
• Reduced Air Flow: Installation of the equipment in a rack should be such
that the amount of airow required for safe operation of the equipment is
not compromised.
• Mechanical Loading: Mounting of the equipment in the rack should be such
that a hazardous condition is not achieved due to uneven mechanical loading.
• Circuit Overloading: Consideration should be given to the connection of
the equipment to the supply circuit and the effect that overloading of
circuits might have on overcurrent protection and supply wiring. Consider
equipment nameplate ratings for maximum current.
• Reliable Earthing: Reliable earthing of rack mounted equipment should
be maintained. Pay particular attention to supply connections other
than direct connections to the branch circuit (for example, use of
power strips).
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6 OutLook 180DX Installer/User Guide
Page 13
2
Installation
Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Rack Mounting your OutLook 180DX Unit . . . . . . 9
Installing an OutLook 180DX . . . . . . . . . . . . . . . . 11
Installing a Multiple Switch System . . . . . . . . . . . . 13
Powering Up the OutLook Switch System . . . . . . . 16
Page 14
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Chapter 2: Installation 9
Chapter 2: Installation
Getting Started
Before installing your OutLook system, refer to the lists below to ensure that
you have all the items that shipped with the OutLook as well as all other items
necessary for proper installation.
Supplied with the OutLook
Your OutLook switch package contains the following items:
• OutLook 180DX unit
• Local country power cord
• OutLook 180DX Installer/User Guide
• OutLook 180DX Quick Installation Guide
• Download Instructions
Optional items
• 19 inch Switch Mounting Bracket Kit (available from Avocent)
• Serial cable, DB9 female, to update rmware
• Adaptors (available from Avocent)
• To connect a PC computer that has a serial mouse—ELC-11KM
• To connect a Macintosh computer with an ADB keyboard—ELC-12KM
• To connect a Sun workstation—ELC-11ST
• To connect a serial device—ELC-15TE
• To connect a Sync-on-green video card (option for HP9000/RS6000
computers)—ELC-11RVA, ELC-11RVB
Rack Mounting your OutLook 180DX Unit
You can either place your switch on your desktop or rack mount your unit into
an EIA standard rack.
Obtain a 19 inch Switch Mounting Bracket Kit (1U) to rack mount your
OutLook. Before installing the switch and other components in the rack,
stabilize the rack in a permanent location. Start rack mounting your
equipment at the bottom of the rack, then work to the top. Avoid uneven
loading or overloading of racks.
CAUTION: Rack Loading - Overloading or uneven loading of racks may result in shelf or rack
failure, causing damage to equipment and possible personal injury. Stabilize racks in a
permanent location before loading begins. Mount components beginning at the bottom of the
rack, then work to the top. Do not exceed your rack load rating.
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10 OutLook 180DX Installer/User Guide
CAUTION: Power Considerations - Connect only to the power source specied on the unit.
When multiple electrical components are installed in a rack, assure the total component power
ratings do not exceed circuit capabilities. Overloaded power sources and extension cords
present re and shock hazards.
To install the switch mounting bracket:
1. Line up the holes in the “long side” of the kit’s side brackets with the
screw holes in the switch.
2. With an Allen wrench, fasten the mounting brackets to the switch using
two #8-32 button head socket cap screws on each side.
3. Attach the six rack nut/holders to the mounting rail of the rack so that the
nut is positioned on the inside of the rack.
4. Mount the switch assembly to the rack by matching the holes in the
“short side” of each bracket to an appropriate set of matching holes on
your equipment rack, then inserting #10-32 Phillips screws through the
slots in the bracket and the holes in the mounting rail and then into the
rack/nut holders.
Figure 2.1: Rack Mounting Diagram
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Chapter 2: Installation 11
100-240V -AC|1-.5 A
1
2 3 4 5 6 7 8
User A
OutLook 180DX
PS/2 Reset button
DB9 serial port for
updating firmware
Servers 2-8
Server 1
Installing an OutLook 180DX
The diagram below illustrates one possible configuration for your OutLook
180DX switch. Follow the step-by-step instructions to properly install your
new switch.
Figure 2.2: Installation Example
WARNING: To reduce the risk of electric shock or damage to your equipment:
- Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
- Plug the power cord into a grounded (earthed) outlet that is easily accessible at all times.
- Disconnect the power from the unit by unplugging the power cord from either the electrical
outlet or the unit.
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12 OutLook 180DX Installer/User Guide
To install an OutLook 180DX switch:
1. Prepare the location for the switch. See Rack Mounting your OutLook
180DX Unit in this chapter if you are rack mounting the unit.
2. Select cables with appropriate connectors and length. (See Appendix B for
cable specications.)
NOTE : Cable length affects video quality as well as keyboard and mouse data timing. The
maximum cable length is determined in part by the computer and peripherals used. Not all
systems will give satisfactory results at the maximum length.
3. Connect the mouse, video and keyboard cables to the appropriate switch
connectors. Note that all keyboard and mouse cables are 6-pin miniDIN
PS/2 style and all the video cables are 15-pin VGA/SVGA style. (These
connectors are located on the left rear of the switch unit.)
NOTE: Keyboard and mouse connectors on the OutLook switch work with cables that have a
locking mechanism. The cable lock prevents cables from becoming disconnected from the switch
connectors due to the weight of the cable bundles or accidental tension from handling cables.
4. Select the computer that is to be connected to Port 1. Attach the computer’s
mouse to the appropriate connector on Port 1. Attach the computer’s monitor
to the 15-pin VGA connector. Attach the computer’s keyboard to the
appropriate connector. Bundle and label the cables for easy identication.
5. Repeat step 4 for all remaining servers to be connected to the switch unit.
6. Connect the power cord to the switch unit.
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100 -240 V-AC|1 -.5A
1
2 3 4 5 6 7 8
100 -240 V-AC|1 -.5A
1
2 3 4 5 6 7 8
User A
OutLook 180DX
Primary Switch
PS/2 Reset button
DB9 serial port
for updating
firmware
OutLook 180DX
Secondary Switch
Servers 2-8
Server 1
Servers 2-8
Chapter 2: Installation 13
Installing a Multiple Switch System
The following diagram illustrates one possible cascading configuration using
your OutLook switch. Perform this installation if you want to add another
switch to your existing system. Follow the step-by-step instructions to properly
cascade your new OutLook switch.
Figure 2.3: Multiple Switch Installation Example
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14 OutLook 180DX Installer/User Guide
Checklist of Steps for Adding a Secondary Switch
At the Primary Switch At the Secondary Switch
1. Select its location.
2. Connect cables to station connections.
3. Connect cables to a port.
4. Power up switch.
5. Plug in power cord and power up switch.
6. Assign specic device types.
7. Connect servers.
8. Power up servers.
9. If switch was previously used as a primary
device, then reset OSCAR defaults (optional).
10. Check status of secondary servers.
11. Check mouse, keyboard and video functions.
12. Perform Snapshot.
13. Perform Snapshot.
14. Turn off Delay Time.
To add a secondary switch to an OutLook switch system:
1. Place the secondary switch in the desired location. Make sure the switch
is turned off and unplugged.
2. Connect the video, mouse and keyboard interconnecting cables to the user
port connections on the secondary switch.
3. Connect the video, mouse and keyboard cables (in this order) to the user
port connections on the primary switch.
4. Power up the primary switch.
5. Plug the power cord into its socket on the secondary switch and power up
the secondary switch.
6. At the primary switch, open OSCAR to assign a specic device type. This
designation makes the primary switch aware of the secondary switch:
a. Press Print Screen to open the OSCAR Selection screen.
b. Highlight Setup - Devices and press Enter.
c. Highlight the port number you want to alter and use the Plus ( + ) or
Minus ( – ) keys to identify the number of ports of the secondary
switch: 4-port, 8-port, 10-port or 16-port.
d. Press Enter.
7. Leave the power turned on to the secondary switch and connect the video,
mouse and keyboard cables (in this order) from the servers to the switch port.
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Chapter 2: Installation 15
8. Power up the servers attached to the secondary switch.
9. If a secondary switch was previously used as a primary switch, reset
OSCAR settings by doing the following:
a. At the primary switch, press Print Screen to open the OSCAR Selec-
tion screen. Select the port number of the secondary switch.
b. Press Print Screen again to gain access to the OSCAR Selection
screen on the secondary switch.
c. Highlight Setup - Devices and press Enter. Press F10 to restore the
default settings, then press Enter.
d. From the Advanced Menus screen, highlight Names and press Enter.
Press F10 to restore the default settings, then press Enter.
e. From the Advanced Menus screen highlight Flag and press Enter.
Press F10 to restore the default settings, then press Enter.
f. Press Escape to exit OSCAR at the secondary switch.
10. At the primary switch, check the status symbols of the servers in the
OSCAR Selection screen. If symbols are different from what is expected,
see the Status Symbols section in Appendix D. Check mouse and keyboard
functions and video signals for each computer.
11. Perform the Snapshot procedure at the primary switch to save mouse and
keyboard settings:
a. Press Print Screen to open the OSCAR Selection screen.
b. Highlight Commands - Snapshot and press Enter.
c. Press Escape to exit OSCAR from the primary switch.
12. Perform the Snapshot procedure at the secondary switch to save keyboard
and mouse settings:
a. Press Print Screen to open the OSCAR Selection screen then select
the port number of the secondary switch.
b. Press Print Screen again to gain access to OSCAR at the secondary switch.
c. Highlight Commands - Snapshot.
d. Press Escape to exit OSCAR from the secondary switch.
13. Turn off Delay Time at the secondary switch (this prevents OSCAR from
displaying at the secondary switch when selecting servers):
a. Press Print Screen to open the OSCAR Selection screen, then select
the port number of the secondary switch.
b. Press Print Screen again to gain access to OSCAR at the secondary switch.
c. Highlight Setup - OSCAR and press Enter.
d. Type Ø for Delay Time, then press Enter.
14. If all of the primary switches in the system show the correct port and
server conguration and your mouse, keyboard and video function
properly, your OutLook switch system is ready for operation.
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16 OutLook 180DX Installer/User Guide
NOTE : When connecting the video, mouse and keyboard cables from your servers to a running
OutLook system, always connect the keyboard cable last. The switch detects the system
power of the secondary switch or server through the keyboard cable. When the keyboard cable
is connected last, the switch initializes both the keyboard and mouse interfaces to the system,
allowing you to add a new switch without restarting your system.
Powering Up the OutLook Switch System
The switch must be powered up before the attached servers since the switch
stores mouse and keyboard connection and rate data for each server. The
switch uses this information to initialize the keyboard and mouse interfaces of
the servers. If the servers are turned on before the switch, the servers may
exhibit abnormal or erratic behavior.
To power up the OutLook switch system:
1. Turn on the monitors.
2. Turn on the primary switch.
3. Turn on the servers attached to the primary switch.
4. Turn on the secondary switch (if applicable).
5. Turn on the servers attached to the secondary switch (if applicable).
Checking the OutLook switch system startup behavior
During system startup, check to see that your primary OutLook switch does
the following:
• Identies the mouse and keyboard and sets their default states
• Displays copyright information about the OutLook switch and rmware
• Selects a port and displays its number in the status ag on the monitor
If the copyright information and status flag do not appear, check that the
monitor is connected and powered up.
Making connections while the system is powered
You can connect additional servers to the switch while it is powered up. When
you power up the newly connected servers, the OutLook 180DX recognizes
them and allows you to switch to the new servers without requiring any
additional configuration.
You can also connect the mouse and/or keyboard to a powered switch. When
you connect a new device, the switch recognizes it and configures it to the
settings of the currently selected computer. This technique allows failed devices
to be replaced without having to restart the system.
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3
Basic Operations
Contents
Viewing and Selecting Ports and Servers . . . . . . . . 19
OSCAR Navigation Basics . . . . . . . . . . . . . . . . . . . . 19
Setting up OSCAR . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using Snapshot . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Resetting your Keyboard and Mouse . . . . . . . . . . 30
Displaying Version Information . . . . . . . . . . . . . . . 31
Sending the Print Screen Keystroke . . . . . . . . . . . . 31
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Chapter 3: Basic Operations 19
Chapter 3: Basic Operations
Viewing and Selecting Ports and Servers
When you launch OSCAR, you will first see the OSCAR Selection screen. This
screen lists all the ports in the system, the associated server names and the
status of each port. It can be organized either by port number or by server
name. From here, you can you can select servers and access OSCAR
configuration options.
To access the OSCAR Selection screen:
Press Print Screen to launch OSCAR. (For information on accessing OSCAR in
cascaded environments, see Accessing OSCAR at a Secondary Switch in Chapter 4.)
Figure 3.1: OSCAR Selection Screen
NOTE : OSCAR screens in this document are examples. Your screens may vary depending on
your conguration.
OSCAR Navigation Basics
This Keystroke Does This
Print Screen Opens OSCAR. (To print a screen, see Sending the Print Screen
Keystroke in Chapter 3.)
Escape Closes the current screen without saving changes. In the OSCAR
Selection screen, it closes OSCAR and returns to the selected server.
Enter Completes the operation in an OSCAR screen.
Up/Down Arrows Moves the cursor from line to line in lists.
Right Arrow Moves one eld to the right, wraps downward or highlights adjacent screen.
Left Arrow Moves one eld to the left, wraps upward or highlights adjacent screen.
Page Up/Down Displays the previous or next screen of a list.
Home/End Moves the cursor to the top or bottom of a list.
Caps Lock Disabled. (Use the Shift key to change case.)
F1 Opens the Help screen for the current screen.
F2 Opens the OSCAR Advanced Menus screen.
F10 Restores the default settings for the current screen.
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20 OutLook 180DX Installer/User Guide
Viewing the Status of your Switch System
The status of servers and switches in your system is indicated in the far right
column of the OSCAR Selection screen. The following table describes the
status symbols.
OSCAR Status Symbols
Symbol Description
+ Server connected and powered up.
X Secondary switch connected and powered up.
Selecting Servers
Use the OSCAR Selection screen to select servers. When you select a server, the
OutLook switch reconfigures the keyboard and mouse to the settings for the
selected server.
To select servers:
1. If your servers are ordered by port number in the OSCAR Selection screen,
type the port number of the server you want to see.
—or—
If your servers are ordered by name, type the rst letters of the computer
name you wish to select.
—or—
Use the arrow keys or mouse to select a server.
2. Press Enter.
Soft Switching
After you press Print Screen to initially open OSCAR, you can select servers
without displaying OSCAR. This is called a soft switch.
To congure servers for selecting without displaying OSCAR:
1. Press Print Screen then F2 to access the Advanced Menus screen.
2. Highlight Setup - OSCAR and press Enter.
3. For Delay Time, type the number of seconds of delay desired before the
OSCAR Selection screen is displayed after Print Screen is pressed.
4. Press Enter and then Escape to exit OSCAR.
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Chapter 3: Basic Operations 21
To select servers without displaying OSCAR:
To select another server, press Print Screen. If the display order of your server list is
by port, type the port number and press Enter.
- or If the servers are in name order, type the first few letters of the name of the
server and press Enter. If the selection is performed before the Delay Time has
expired, OSCAR does not display.
Setting up OSCAR
All commands other than selecting servers are performed from the OSCAR
Advanced Menus screen. The OSCAR Advanced Menus screen contains two lists:
Commands and Setup. The Commands list displays a list of actions you can initiate.
The Setup list displays a list of screens you can access to configure your system.
Advanced Menus Features List
Commands List
Scan Initiate the mode where the switch scans from port to port.
Version Access the version information about your system.
Snapshot Save the hardware settings in the event you need to restore them.
Reset Reset the mouse and keyboard to restore correct settings.
Broadcast Initiate simultaneous keyboard and mouse control over multiple servers.
Setup List
Scan Set up a custom scan pattern.
Names Identify servers by unique names.
OSCAR Congure OSCAR resolution, colors, launch Delay Time and server ordering.
Flag Change the display, timing, color or location of the status ag.
Devices Identify the device types attached to your switch, including servers and other switches.
Security Set passwords to restrict server access and enable the screen saver.
Broadcast Congure settings to control multiple servers simultaneously.
To access the Advanced Menus screen:
1. Press Print Screen then F2 to access the Advanced Menus screen.
2. The OSCAR Advanced Menus screen appears displaying the Commands
list. Highlight Setup to display the screen options available for conguring
your switch.
3. Press the Arrow keys to move the highlight up or down to select a specic
command or screen.
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22 OutLook 180DX Installer/User Guide
Figure 3.2: Advanced Menus Screen
Assigning Server Names
You can identify servers in a system by name rather than by port number. For
example, in a network environment, you can assign the same names to each
computer as those assigned by the network. To list the computers by name in the
OSCAR Selection screen, see Changing OSCAR Display Attributes in this chapter.
To access the Port Name Setup screen:
1. Press Print Screen then F2 to access the Advanced Menus screen.
2. Highlight Setup - Names and press Enter. The Port Name Setup screen appears.
Figure 3.3: Port Name Setup Screen
To assign names to servers:
1. In the Advanced Menus screen, highlight Setup - Names and press Enter.
The Port Name Setup screen appears.
2. Highlight the port number of the server you want to change.
3. Type a name for the server. Server names can be up to 12 characters long.
Legal characters are: A-Z, Ø-9, the space and the dash ( - ) character.
4. Repeat steps 2 and 3 for each computer in the system you wish to name.
5. Press Enter to save the settings and exit the menu.
NOTE: Before you can assign names to servers attached to secondary switches, you must rst
make the primary switch aware of the secondary switch. See Assigning Device Types in Chapter 4.
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Chapter 3: Basic Operations 23
Changing OSCAR Display Attributes
On the OSCAR Attributes screen, you can change the server display order to
list alphabetically by name or numerically by port number. Other attributes,
such as the launch Delay Time, position and color, can also be changed
to suit your needs. Setting a display Delay Time for OSCAR allows you to
complete a soft switch without OSCAR displaying. For more information, see
Soft Switching in this chapter.
OSCAR Display Settings
To change… Select… Value
Size of screen Resolution Select 384 or 768. The lower the value, the
larger the size.
Size of text Height Higher values display larger text.
Location of screen Horizontal Ø-127
Vertical Ø-255
Color of screen and text Background Ø-7
Highlight Ø-7
Text Ø-7
Timing of OSCAR Delay Time Time in seconds that the OSCAR Selection
screen is delayed before appearing after Print
Screen is pressed.
To access the OSCAR Attributes screen:
1. Press Print Screen then F2 to access the Advanced Menus screen.
2. Highlight Setup - OSCAR and press Enter. The OSCAR Attributes screen appears.
Figure 3.4: OSCAR Attributes Screen
To choose the server display order in the OSCAR Selection screen:
1. Highlight the Order option and use the Plus ( + ) or Minus ( – ) keys to
obtain the desired value. Choose Name to display servers alphabetically by
name or Port to display servers numerically by port number.
2. Press Enter to save the settings and exit the menu.
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24 OutLook 180DX Installer/User Guide
To set a Delay Time for OSCAR:
1. Highlight the Delay Time option and use the Plus ( + ) or Minus ( – ) keys
to obtain the desired value.
2. Press Enter to save the settings and exit the menu.
To change the OSCAR display attributes:
1. Highlight the display setting you want to change. Use the Plus ( + ) or
Minus ( – ) keys to obtain the desired value. As you select different values,
the effect of the changes is reected immediately on the display. The OSCAR
Display Settings table describes each of the available display attributes.
NOTE : While changing OSCAR attributes, it is possible to scramble the screens, making it
difcult to correct the problem. If this occurs, reset the switch to its default OSCAR values by
pressing: Escape + Escape + Print Screen + F10 + Y + Enter.
2. Press Enter to save the settings and exit the menu.
Setting up a Scan Pattern
In scan mode, the switch automatically scans from port to port (server to
server). You can scan the entire system sequentially or designate a custom
scan pattern by specifying servers and durations.
To access the Scan screen:
1. Press Print Screen then F2 to access the Advanced Menus screen.
2. Highlight Setup - Scan and press Enter. The Scan Pattern Setup screen appears.
Figure 3.5: Scan Pattern Setup Screen
To scan all servers in the system:
1. In the Scan Pattern Setup screen, press F10 to restore the defaults.
2. In the Sec column, type the number of seconds (from 1 to 256) of desired
Delay Time before the scan moves to the next server in the sequence.
3. Move the cursor to the next line or press the Down Arrow and repeat step
2 for each server, then press Enter.
4. Highlight Commands - Scan to start the scan mode and press Enter.
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Chapter 3: Basic Operations 25
To remove a server from the scan list:
1. In the Scan Pattern Setup screen, type the port number of the computer to
be removed.
—or—
If your servers are listed by name, type the rst few letters of the name of
the server.
2. Highlight the Sec column and type Ø for the number of seconds.
3. Press Delete while in the Scan Pattern Setup screen to delete the
highlighted computer and all entries below it.
4. Press Enter to save the settings and exit the menu. The new scan pattern
replaces the standard or previous custom scan pattern.
To set up a custom scan pattern:
1. In the Scan Pattern Setup screen, type the port number of the rst server to be
included in the scan.
— or—
If your computers are listed by name, type the rst few letters of the name
of the rst server to be included in the scan.
2. Highlight the Sec column, and then type the number of seconds you want this
computer to be selected before switching to the next server in the sequence.
3. Repeat steps 1 and 2 for each of the remaining servers and press Enter. The
new scan pattern replaces the standard or previous custom scan pattern.
To start the scan mode:
Highlight Commands - Scan in the Advanced Menus screen and press Enter.
To cancel scan mode:
Press any key (except Print Screen) or move the mouse; the scan stops at the
currently selected computer.
Controlling the Status Flag
The status flag displays the name or port number of the currently selected
server. You can choose to display the status flag at all times, for a few seconds
after switching or not at all. You can also change the color of the status flag
and its location on the screen.
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26 OutLook 180DX Installer/User Guide
Flag Appearance Settings
Setting Values Effect
Enabled Flag Off Flag does not appear.
Ports On Flag displays computer by port number.
Names On Flag displays computer by name.
Ports Timed Port number appears for ve seconds after switching.
Names Timed Name appears for ve seconds after switching.
Row Ø-14 Position the ag vertically on the screen.
Column Ø-25 Position the ag horizontally on the screen.
Color Ø-7 Set the ag color.
Text Ø-7 Set the ag text color.
To access the Flag Conguration screen:
1. Press Print Screen then F2 to access the Advanced Menus screen.
2. Highlight Setup - Flag and press Enter. The Flag Conguration screen appears.
Figure 3.6: Flag Configuration Screen
To change the status ag display:
1. Highlight Setup - Flag in the Advanced Menus screen and press Enter. The
Flag Conguration screen appears.
2. Highlight the settings you want to change and use the Plus ( + ) or Minus
( – ) keys to adjust the values. The Flag Appearance Settings table
describes each of the available menu attributes.
3. Press Enter to save the settings and exit the menu.
Setting User Console Security
Use the Security Configuration screen to secure your user station. You can
establish a screen saver mode that engages after your station remains inactive
for a user-specified time. Once engaged, your station will remain locked until
you press any key or move the mouse. You will then need to type in your
password to log back in to the system.
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Chapter 3: Basic Operations 27
To access the Security Conguration screen:
1. Press Print Screen then F2 to access the Advanced Menus screen.
2. Highlight Setup - Security and press Enter. The Security screen appears.
Figure 3.7: Security Screen
Security Configuration Settings
Setting Action
Password Enter current password to activate other elds.
New Password Type a new password.
Repeat New Retype new password to conrm it.
Time Delay Before the screen saver starts, set a value from 1 to 254 minutes or select Off. If
Time Delay is set to Off, the screen saver mode is disabled.
Mode Energy: Use only with Energy Star-compliant monitors that go into
lower-power mode when Time Delay has elapsed.
Screen: Use with non-Energy Star-compliant monitors.
Test Immediately activates screen-selected mode.
To set or change the user station password:
1. On the Advanced Menus screen, highlight the Setup - Security and press
Enter. The Security Conguration screen appears.
2. If a password already exists, you must rst type the current password.
NOTE: The default password is 0123456OSCAR. Because the Caps Lock key is disabled by
default, you must hold down the Shift key as you type each upper case letter. Passwords can be up to
12 characters long and are not case sensitive. Legal characters are: A-Z, a-z, Ø-9 and (space).
3. Type the new password in the New Password line and press Enter.
4. Repeat the password in the Repeat New box and press Enter. The word
Changed will appear in the Repeat New box. However, your password is
not activated until you press Enter in either the Time Delay, Mode or Test
elds even if you are not altering those settings.
5. Highlight Time Delay and use the Plus ( + ) or Minus ( – ) keys to select
the number of minutes, from 1 to 254, before you want your screen saver
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28 OutLook 180DX Installer/User Guide
to engage. Select Off and press Enter to disable the screen saver.
6. Highlight Mode and select Energy if you are using an Energy Starcompliant monitor or Screen if your monitor is not of that type and then
press Enter.
CAUTION: Monitor damage can result from use of energy mode with monitors that are not
Energy Star-compliant.
7. (optional) Highlight Test and press Enter to test your settings. If Time Delay
is not set to Off, the screen saver will engage. Press any key to exit the screen
saver mode and type in your password to access your user station.
To log in to your user station:
1. Press any key on the keyboard or move your mouse. The Password screen
appears. Type your password and then press Enter.
2. Press Print Screen to start OSCAR.
To remove password protection from your user station:
1. On the Advanced Menus screen, highlight Setup - Security and press Enter.
The Security Conguration screen appears.
2. Type the current password and press Enter.
3. Press Enter in both the New Password and Repeat New boxes. Leave the
boxes blank. The word Changed will appear in the Repeat New box.
4. Use the Down Arrow key to highlight either the Time Delay, Mode or Test
elds and press Enter to activate the password change.
5. Password protection is now removed and your console will not be
protected against unauthorized users.
NOTE : You must highlight and press Enter in either the Time Delay, Mode or Test elds after
the word Changed appears or your password changes will not take effect.
To enable the screen saver mode with no password protection:
1. If you are in screen saver mode, press any key on your keyboard and then
type your password if your console is password protected.
2. In the Advanced Menus screen, highlight the Setup - Security and press
Enter. The Security Conguration screen appears.
3. Type the current password and press Enter.
4. Press Enter in both the New Password and Repeat New boxes. Leave the
boxes blank.
5. Ensure that Time Delay is not set to Off. If it is, use the Plus ( + ) or Minus
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Chapter 3: Basic Operations 29
( – ) keys to select the number of minutes, from 1 to 254, before you want
your screen saver to engage.
6. Use the Down Arrow key to highlight either the Time Delay, Mode or Test
elds and press Enter to activate the password change.
7. After the screen saver mode engages, you can press any key on the
keyboard to activate the user station.
NOTE : Activation of the screen saver mode disconnects the user from a server.
To exit the screen saver mode:
Press any key or move your mouse. The OSCAR Selection screen appears.
To turn off the screen saver:
1. If you are in screen saver mode, press any key on your keyboard and then
type your password if your console is password protected.
2. In the Advanced Menus screen, highlight Setup - Security and press Enter.
The Security Conguration screen appears.
3. Highlight Time Delay and use the Plus ( + ) or Minus ( – ) keys to select
Off. Press Enter.
Broadcasting to Servers
Use the Broadcast Settings screen and Broadcast command to simultaneously
control more than one server in a system. This feature is useful when you
want to ensure that all selected servers receive identical input. For each server
receiving the broadcast, you can choose to broadcast keystrokes and/or mouse
movements independently. In a cascaded system, you can broadcast to any
combination of servers in the entire system.
To access the Broadcast Settings screen:
1. Press Print Screen then F2 to access the Advanced Menus screen.
2. Highlight Setup - Broadcast. and press Enter. The Broadcast Settings
screen appears.
Figure 3.8: Broadcast Settings Screen
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30 OutLook 180DX Installer/User Guide
NOTE: Broadcasting Keystrokes - The keyboard state must be identical for all servers
receiving a broadcast to interpret keystrokes identically. Specically, the Caps Lock and Num
Lock modes must be the same on all keyboards. While the switch attempts to send keystrokes to
the selected servers simultaneously, some servers may inhibit and thereby delay the transmission.
NOTE : Broadcasting Mouse Movements - For the mouse to work accurately, all systems
must have identical mouse drivers, desktops (such as identically placed icons) and video
resolutions. In addition, the mouse must be in exactly the same place on all screens. Because
these conditions are extremely difcult to achieve, broadcasting mouse movements to multiple
systems may have unpredictable results.
To broadcast to selected servers:
1. Highlight Setup - Broadcast from the Advanced Menus screen and press
Enter. The Broadcast Settings screen appears.
2. For each port, select which computers receive keyboard and/or mouse
commands by using the Plus ( + ) or Minus ( – ) keys to choose Yes or No.
3. Press Enter to save the settings.
4. Highlight Commands - Broadcast in the Advanced Menus screen. Press
Enter to turn on the broadcast mode. Type information and/or make
mouse movements you want to broadcast.
5. To stop broadcasting, highlight Commands - Broadcast in the Advanced
Menus screen and press Enter.
Using Snapshot
Snapshot saves the keyboard and mouse information of your powered up servers.
The OutLook switch uses this information to initialize the keyboard and mouse
interfaces of the servers. If power is turned off to the switch before you perform
the Snapshot procedure, then you must restart each server to reestablish keyboard
and mouse communication with the switch. Perform Snapshot after you install the
switch system, add servers to the system or change the mouse or keyboard.
How Snapshot works with power outages
If you have performed Snapshot, once power is restored after a power outage,
OutLook switches automatically restore the keyboard and mouse settings of
each server. If you use an uninterrupted power supply, connect the switches to
the same source as the rest of the system.
To save keyboard and mouse settings:
Highlight Commands - Snapshot in the Advanced Menus screen and press Enter.
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Chapter 3: Basic Operations 31
Resetting your Keyboard and Mouse
If a keyboard or mouse locks up, you may be able to reestablish operation of
these peripherals by issuing a reset command. The Reset command sends a
hot-plug sequence to the server. The hot-plug sequence to a Plug and Play
server causes the mouse and keyboard settings to be sent to the OutLook. With
communication reestablished, functionality is restored to you.
To reset the mouse and keyboard values:
Highlight Commands - Reset in the Advanced Menus screen and press Enter.
NOTE : If you cannot access the Commands list to perform the reset procedure, press the
Reset button on the back panel of the switch.
Displaying Version Information
Use the Version screen to display the firmware as well as keyboard and mouse
information for the currently selected server. This information facilitates system
troubleshooting and support. For optimum performance, keep your firmware current.
To display version information:
1. From the Commands list in the Advanced Menus screen, highlight Version
and press Enter. The Version screen appears.
2. To display version information for an auxiliary device, press F2.
3. Press Escape to close the Version screen.
Sending the Print Screen Keystroke
The Print Screen key has many functions in the OSCAR environment. Refer to
the chart below to properly access the feature you need.
Press Print Screen
This Many Times To Do This
OutLook switch as a stand-alone switch
1 Open OSCAR.
2 Send the Print Screen keystroke to the currently selected device.
OutLook switch connected to another Avocent switch
1 Open OSCAR at the primary switch.
2 Open OSCAR at the selected secondary switch.
3 Bring both OSCAR menus up on the monitor at the same time.
4 Send the Print Screen keystroke to the currently selected device.
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32 OutLook 180DX Installer/User Guide
Page 39
4
Advanced Operations
Contents
Assigning Device Types . . . . . . . . . . . . . . . . . . . . . . 35
Accessing OSCAR at a Secondary Switch . . . . . . . 36
Broadcasting to Cascaded Configurations . . . . . . 36
Page 40
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Chapter 4: Advanced Operations 35
Chapter 4: Advanced Operations
Assigning Device Types
If your system includes one or more secondary switches in a cascaded
configuration, you must make the primary switch aware of the secondary
switches by assigning a specific device type to the secondary switch.
Once you so this, the port numbering changes in the OSCAR Selection screen. In
the example below, the ports on the secondary switch are listed as 1-1 and 1-2.
The number before the hyphen indicates the primary switch port number that the
secondary switch occupies. The number after the hyphen is the port number on
the secondary switch for the server itself.
Figure 4.1: Port Numbering in a Cascaded System
To access the Devices screen:
1. Press Print Screen then F2 to access the Advanced Menus screen.
2. Highlight Setup - Devices and press Enter. The Device Settings screen appears.
Figure 4.2: Devices Settings Screen
To assign a device type:
1. On the Advanced Menus screen, highlight the Setup - Devices and press
Enter. The Device Settings screen appears.
2. Highlight the port and use the Plus ( + ) or Minus ( – ) keys to obtain the
appropriate values. Choose one from the following:
• Standard: If a server is attached (default setting).
• Port number: If a secondary switch is attached, select the number of
ports it has.
3. Repeat step 2 for each port you want to assign a device type.
4. Press Enter to save the settings and exit the menu.
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36 OutLook 180DX Installer/User Guide
Accessing OSCAR at a Secondary Switch
With cascaded configurations, you specify settings at the primary switch. All
naming, scanning, status flag attributes, OSCAR attributes, device settings and
passwords must be set at the primary switch.
You will access OSCAR at the secondary switch to set up broadcasting, add another
level of security in cascaded configurations or use Snapshot to save the secondary
mouse and keyboard settings. You will also access the secondary OSCAR for
firmware version information or to reset the secondary mouse and keyboard.
To access OSCAR at a secondary switch:
1. Press Print Screen. The OSCAR Selection screen will appear.
2. Type the primary switch port number you want followed by a dash and
the number of the port on the secondary unit. For example, to switch to
the computer connected to Port 3 of a secondary unit connected to Port 1
of the primary, press Print Screen and then type 1-3.
3. Press Enter.
Broadcasting to Cascaded Configurations
Broadcasting to a cascaded configuration requires special consideration at
both the primary and secondary switches. Follow these step-by-step
instructions to properly configure your system for cascaded broadcasting.
Figure 4.3: Broadcast Settings
To set up servers attached to secondary switches:
1. From the OSCAR Selection screen at the primary switch, highlight the
port number of the secondary switch (for example, Port 1-1, 2-1, 3-1) to
which you want to broadcast commands. Press Enter.
2. Press Print Screen twice; the OSCAR Selection screen of the secondary
switch appears. Press F2 to access the Advanced Menus screen.
3. Highlight Setup - Broadcast. Press Enter to access the Broadcast Settings menu.
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Chapter 4: Advanced Operations 37
4. For each port, select which computers receive keyboard and/or mouse
commands by using the Plus ( + ) or Minus ( – ) keys to choose Yes or No.
5. Press Enter to save the settings.
To set up servers attached to primary switches:
1. Press Print Screen then F2 to access the Advanced Menus screen.
2. Highlight Setup - Broadcast in the Advanced Menus at the primary switch
and press Enter. The Broadcast Settings screen appears.
3. For each port, select which computers receive keyboard and/or mouse
commands by using the Plus ( + ) or Minus ( – ) keys to choose Yes or No.
4. Press Enter to save the settings.
NOTE : Once you exit OSCAR, broadcasting is activated and any keystrokes or mouse
movements will be active.
To begin broadcasting to a cascaded conguration:
1. Highlight Commands - Broadcast in the Advanced Menus screen at the
primary switch. Press Enter to turn on the broadcast mode.
2. From the OSCAR Selection screen at the primary switch, highlight the
port number of the secondary switch to which you want to broadcast
commands. Press Enter.
3. Press Print Screen twice; then press F2. Highlight Commands - Broadcast
in the Advanced Menus screen. Press Enter to turn on the broadcast mode
on the secondary switch.
4. From a computer attached to the primary switch and connected to the
secondary switch, type information and/or make mouse movements you
want to broadcast.
To turn off broadcast mode for a cascaded conguration:
1. Highlight Commands - Broadcast in the Advanced Menus screen at the
primary switch. Press Enter to turn off the broadcast mode.
2. From the OSCAR Selection screen at the primary switch, highlight the
port number of the secondary switch to which you want to stop
broadcasting commands. Press Enter.
3. Press Print Screen twice; then press F2. Highlight Commands - Broadcast
in the Advanced Menus screen. Press Enter to turn off the broadcast mode
on the secondary switch.
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38 OutLook 180DX Installer/User Guide
Page 45
Appendices
Contents
Appendix A: FLASH Upgrades . . . . . . . . . . . . . . . . 41
Appendix B: Technical Specifications . . . . . . . . . . 42
Appendix C: Technical Support . . . . . . . . . . . . . . . 43
Appendix D: Troubleshooting . . . . . . . . . . . . . . . . 44
Page 46
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Appendices 41
Appendices
Appendix A: FLASH Upgrades
OutLook Firmware Upgrade Instructions
You can update the firmware of your OutLook switch by using a special update
utility provided by Avocent. This utility automatically configures the port
communications settings to allow direct downloading from the connected server.
To update your rmware you need the following items:
• Computer running Windows NT, Windows 95, Windows 98 or Windows 2000
• Available serial port (COM port) on the server
• Standard serial cable (DB-male) that connects the switch and the server
• Firmware update
To update rmware:
1. Connect the standard serial cable between the serial connector on the
server and the serial connector on the back panel of the switch.
2. Navigate to the drive where you have saved the rmware update.
3. Double-click to open the WUpDate.exe le.
4. In the dialog box that displays, select the desired language and COM port.
5. Click Load, then click Done.
6. Once the rmware is updated, a completion message will appear.
7. The switch automatically reboots after the update is completed.
Possible error conditions
If the download does not execute properly, verify the following:
• Verify that the COM port is correct.
• Verify that no other program is currently using the COM port, or that a
previous DOS window/shell is open that had used the desired COM port.
• Verify that no other copies of the WUpDATE utility are currently running.
• Verify that a straight through (1-to-1) type of serial cable is used, not a null
modem serial cable.
• Verify in the selected COM port’s Advanced Port settings that the FIFO
buffers are selected and that the receive buffer is set to High.
WARNING: While upgrading, do not use your computer for anything else or switch between
windows. Close all other windows if necessary. If the update was unsuccessful (such as during
a power outage), repeat the procedure.
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42 OutLook 180DX Installer/User Guide
Appendix B: Technical Specifications
Product Specications
Dimensions
Height 1.75 in (4.5 cm)
Depth 8.0 in (20.3 cm)
Width 17 in (43.2 cm)
Weight – 8-Port 5.25 lbs (2.38 kg)
Input Power Requirements
Rated Voltage 100-240V AC
Rated Frequency 50-60 Hz
Rated Input Current 1A maximum
Temperature Range
Maximum Ambient Operating 50º – 104º F (10º – 50º C)
Ambient Storage and Shipping -40º – 185º F (-40º – 85º C)
Maximum Internal Rack 122º F (50ºC)
Relative Humidity
Operating 20% – 80%
Non-operating 5% – 90%
Video Modes Supported VGA, SVGA, XGA
Maximum Cable Lengths
Console to switch 18 ft - If you need more than 18 feet, use LongView, Avocent’s
long-line driver
Computer to switch 7 ft 1600 x 1200 dpi @ 75Hz
12 ft 1280 x 1024 dpi @ 70Hz
25 ft 1024 x 768 dpi @ 65 Hz
50 ft 800 x 600 dpi @ 60Hz
Switch to switch 25 ft
Page 49
Appendices 43
Appendix C: Technical Support
Our Technical Support staff is ready to assist you with any installation or
operating issues you encounter with your Avocent product. If an issue should
develop, follow the steps below for the fastest possible service:
1. Check the pertinent section of the manual to see if the issue can be
resolved by following the procedures outlined.
2. Check our web site at www.avocent.com/support to search the knowledge
base or use the on-line service request.
3. Call Avocent Technical Support for assistance at (888) 793-8763. Visit the
Avocent web site at http://www.avocent.com/support and highlight on
Getting Support for current phone support hours.
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44 OutLook 180DX Installer/User Guide
Appendix D: Troubleshooting
VIDEO
No OSCAR or video at server
Check for loose video cable connection or bad video cable.
Conrm Devices, Names and Flag settings.
Reset settings to default in these dialog boxes.
No OSCAR at primary switch
Reconnect the power cord to the switch.
Replace the power cord.
Check AC outlet for power.
Check that the monitor is turned on.
Check the control for brightness on the monitor.
Replace the monitor.
MOUSE
Mouse error on start up
Check for loose mouse cable connection.
Check for PS/2 keyboard and mouse cable cross-connections.
1
Replace the mouse cable.
Check the Internet for the latest rmware version of the mouse.
If a mouse is connected to the serial port on the server, install the Serial-to-PS/2
mouse adaptor (Avocent part number ELC-11KM).
Mouse displays erratic behavior or pointer is frozen on display
Reset the mouse in OSCAR:2 Highlight Commands - Reset.
Reset the mouse by pressing the Reset button on the back panel of the switch.
Check the Internet for the latest rmware version of the mouse.
1 Some servers require restarting when the keyboard cable is disconnected from the server.
For this reason, perform these tests when the server can be restarted.
2 Must have performed Snapshot in order for the reset function to work properly.
2
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Appendices 45
KEYBOARD
Console keyboard is not working or cannot start OSCAR
Ensure that Delay Time is off. Highlight Setup - Menu, Type Ø secs for Delay Time.
Check keyboard operation. See if the Num Lock and Caps Lock keys light.
Keyboard worked, but then stopped working with one server
Check for loose keyboard cable connection or bad keyboard cable.
1
Check maximum length of the keyboard cable (maximum length = 12 feet).
Check maximum length of station cable extension.
Press the Reset button on the back panel of the switch to reset all keyboards
and mouse devices on all servers (must have performed Snapshot).
Keyboard never worked on one server
Check for PS/2 keyboard and mouse cable cross connections.
Replace interconnecting keyboard cable.
Disconnect and reconnect the interconnecting keyboard cable.
1
1
Check length of the interconnecting keyboard cable (maximum length = 12 feet).
Check maximum length of station cable extension.
Replace the station keyboard.
1
Keyboard signal never worked on all servers or stopped working with one server
Check for loose station keyboard cable.
Check maximum length of station cable extension (maximum length = 12 feet).
Replace the station keyboard.
1
Press the Reset button on the back panel of the switch (must have performed
Snapshot in order for reset function to work properly).
Check for loose interconnecting keyboard cables.
Keyboard error on startup
Check the Web for the latest rmware version of the keyboard.
Keystrokes shifted, swaps upper case for lower case
Server keyboard left in shifted state when last selected. Press both Shift keys to
change keystrokes to lower case or upper case.
Keystrokes are not working properly
Check that keystrokes are not in locked mode. On the left side of the keyboard,
press Caps Lock+Shift+Control+Alt.
On the right side of the keyboard, press Alt+Control+Shift.
1
Some servers require restarting when the keyboard cable is disconnected from the server.
For this reason, perform these tests when the server can be restarted.
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46 OutLook 180DX Installer/User Guide
STATUS SYMBOLS
No Plus ( + ) or ( X ) shows next to server number or name
Check for loose keyboard cable connection between server and switch.
Restart OSCAR: Press Escape to exit OSCAR. Then press Print Screen.
Plus ( + ) shows next to cascaded port
Disconnect and reconnect the keyboard cable at the same port number on the switch.
Replace keyboard cable.
( X ) shows next to server number or name when Plus ( + ) is expected
PS/2 interconnecting cable from another switch is connected in error to the port.
Disconnect the secondary switch and connect the server to the port.
( X ) shows next to primary server when Plus ( + ) is expected
Conrm selection of the correct number of ports (4, 8, 10, 16) for the secondary
switch in the Device Settings screen.
Conrm that all port settings are set to Standard if not connected to a
secondary switch.
SWITCH BEHAVIORS
Switch selects servers at will
Ensure that scanning is off.
Same keystrokes or mouse movements display on one or more servers
Ensure that broadcasting is turned off.
Can only select Port 1 on a secondary switch (selecting Port 1-4 selects Port 1-1)
Ensure correct settings in the Device Settings screen at the primary switch.
Conrm the selection of the correct number of ports (2, 4, 8, 10, 16) for the
secondary switch.
Conrm that all port settings are set to Standard if connected to servers.
FIRMWARE UPDATES
Firmware does not download
Check for loose cable connections.
Replace serial cable.
Check that the serial cable is connected to the COM port on the server and to
the serial port on the switch.
Download timed out
Conrm that the correct port was selected.
If another program is using the same port, quit the program.
If a serial cable is not installed, install one. If it is defective, replace it.
Page 53
Appendices 47
Page 54
Page 55
LIMITED WARRANTY
Avocent Corporation warrants to the original retail purchaser that this product is and will be free from defects in
materials and workmanship for a period of 12 months from the date of purchase.
Additionally, all Avocent products carry an unconditional thirty-day satisfaction guarantee. If, for any reason,
you are dissatised with the performance of this product, you may return it to the point of purchase for a
refund of the purchase price (excluding shipping charges). This guarantee does not apply to special order
products, and may not be available through all resellers. During the warranty period, purchaser must promptly
call Avocent for a RETURN MATERIALS AUTHORIZATION (RMA) number. Make sure that the RMA number
appears on the packing slip, proof of purchase, AND ON THE OUTSIDE OF EACH SHIPPING CARTON.
Unauthorized returns or collect shipments will be refused.
Ship prepaid to: Avocent Corporation
4991 Corporate Drive
Huntsville, AL 35805 U.S.A.
Telephone: (256) 430-4000
The above limited warranty is voided by occurrence of any of the following events, upon which the product is
provided as is, with all faults, and with all disclaimers of warranty identied below:
1. If non-Avocent approved cabling is attached to the unit. Poorly constructed and miswired cabling can
diminish video quality and damage equipment. Avocent manufactured cabling is built to high quality
standards utilizing overall braided shield to comply with FCC emission standards, and each cable is
individually tested under load.
2. If defect or malfunction was caused by abuse, mishandling, unauthorized repair, or use other
than intended.
3. If unauthorized modications were made to product.
4. If unreported damages occurred in any shipment of the product.
5. If damages were due to or caused by equipment or software not provided by Avocent.
6. If the unit is used with non-grounded or incorrectly polarized AC power.
7. If the product is used in contradiction to any instruction provided by any User Guide or Instruction
Sheet provided to you or with the product.
8. If the product is damaged due to power surges, water exposure or act of God including lightning.
EXCEPT AS SPECIFICALLY PROVIDED ABOVE AND TO THE MAXIMUM EXTENT ALLOWED BY LAW,
AVOCENT CORPORATION DISCLAIMS ALL WARRANTIES AND CONDITIONS WHETHER EXPRESS,
IMPLIED, OR STATUTORY AS TO ANY MATTER WHATSOEVER INCLUDING, WITHOUT LIMITATION,
TITLE, NON-INFRINGEMENT, CONDITION, MERCHANTABILITY OR FITNES S FOR ANY PARTICULAR
OR INTENDED PURPOSE.
EXCEPT AS EXPRESSLY PROVIDED ABOVE AND TO THE MAXIMUM EXTENT ALLOWED BY LAW,
AVOCENT CORPORATION SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL
DAMAGES (INCLUDING WITHOUT LIMITATION, LOSS OF PROFIT, LOSS OF BUSINESS, LOSS OF
INFORMATION, FINANCIAL LOSS, PERSONAL INJURY, LOSS OF PRIVACY OR NEGLIGENCE) WHICH MAY
BE CAUSED BY OR RELATED TO, DIRECTLY OR INDIRECTLY, THE USE OF A PRODUCT OR SERVICE,
THE INABILITY TO USE A PRODUCT OR SERVICE, INADEQUACY OF A PRODUCT OR SERVICE FOR
ANY PURPOSE OR USE THEREOF OR BY ANY DEFECT OR DEFICIENCY THEREIN EVEN IF AVOCENT
CORPORATION OR AN AUTHORIZED AVOCENT DEALER HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES OR LOSSES.
©2001 Avocent Corporation. All rights reserved.
Page 56
For Technical Support:
Email: support@avocent.com
www.avocent.com
Avocent Corporation
4991 Corporate Drive
Huntsville, Alabama 35805-6201 USA
Tel: +1 256 430 4000
Fax: +1 256 430 4031
Avocent Asia Pacic
Singapore Branch Ofce
100 Tras Street, #15-01/2
Amara Corporate Tower
Singapore 079027
Tel: +65 227 3773
Fax: +65 223 9155
Avocent Canada
50 Mural Street, Unit 5
Richmond Hill, Ontario
L4B 1E4 Canada
Tel: +1 877 992 9239
Fax: +1 877 524 2985
590-216-001 Rev. A
Avocent International Ltd.
Avocent House, Shannon Free Zone
Shannon, County Clare, Ireland
Tel: +353 61 715 292
Fax: +353 61 471 871
Avocent Germany
Gottlieb-Daimler-Straße 2-4
D-33803 Steinhagen
Germany
Tel: +49 5204 9134 0
Fax: +49 5204 9134 99
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