Avocent LongView IP User Manual

LongView

Installer/User Guide

USA Notification

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Canadian Notification

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada.

Safety and EMC Approvals and Markings

UL, FCC, cUL, CE

Sound Level Measure

The measured sound level of this appliance is 44.7 dB(A).

Die arbeitsplatzbezogene Geräuschemission des Gerätes beträgt 44,7 dB(A).

LongView® IP KVM Extender

Installer/User Guide

Avocent, the Avocent logo, The Power of Being There and LongView are registered trademarks of Avocent Corporation or its affiliates. All other marks are the pro p e r ty of their respectiv e ow ners.

Instructions

This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

Dangerous Voltage

This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

Power On

This symbol indicates the principal on/off switch is in the on position.

Power Off

This symbol indicates the principal on/off switch is in the off position.

Protective Grounding Terminal

This symbol indicates a terminal which must be connected to earth ground prior to making any other connections to the equipment.

List of Figures .................................................................................................................. v

List of Tables..................................................................................................................vii

Chapter 1: Product Overview.................... ....... ...... ....... ...... ...... ....... ...... ....... ...... ....... ..... 1

Features and Benefits ........................................................................................................................1

Safety Precautions .............................................................................................................................3

Chapter 2: Installation ...................................... ...... ....... ...... ...... ....... ............................... 5

Getting Started.......................................... ...... ...... .................................. ..... ......................................5

Items needed to install the LongView IP KVM extender............................................................5

Optional items.............................................................................................................................5

Mounting Option................................................................................................................................5

Installation Options ...........................................................................................................................6

Point-to-point installation ..........................................................................................................6

Connecting power.......................................................................................................................8

Networked installation................................................................................................................8

iii

Chapter 3: Operations ...................................... ...... ....... ...... ...... ....... ............................. 11

Overview..........................................................................................................................................11

LED identification ....................................................................................................................11

Accessing the System .......................................................................................................................12

The Serial Menu...............................................................................................................................12

Accessing the serial menu.........................................................................................................12

Navigating the serial menu.......................................................................................................13

Configuring Network Settings..........................................................................................................13

Configuring Video Input Settings ....................................................................................................18

Detecting a Transmitter IP Address................................................................................................19

Authentication..................................................................................................................................20

Flash Upgrading the LongView IP KVM Extender...................................................... ...... .............23

Restoring Factory Default Settings..................................................................................................24

Resetting the LongView IP KVM Extender......................................................................................24

Viewing System Information............................................................................................................25

Session Retry Settings..................................... .................................. ...... ..... ....................................25

iv LongView IP KVM Extender Installer/User Guide

Audio Performance Settings............................................................................................................26

Appendices..................................................................................................................... 29

Appendix A: Technical Specifications.............................................................................................29

Appendix B: Factory Default Settings............................................................................................. 33

Appendix C: Technical Support.......................................................................................................34

Appendix D: Troubleshooting..........................................................................................................35

LIST OF FIGURES

List of Figures

Figure 1.1: LongView IP KVM Extender - Basic System..................................................................1

Figure 2.1: Point-to-point Installation..............................................................................................6

Figure 2.2: Receiver and Transmitter Installation............................................................................7

Figure 2.3: Networked Installation ...................................................................................................8

Figure 3.1: Com1 Properties Menu.................................................................................................13

Figure 3.2: Transmitter Main Menu................................................................................................14

Figure 3.3: Transmitter Network Configuration Menu...................................................................14

Figure 3.4: Receiver Main Menu.....................................................................................................15

Figure 3.5: Transmitter Configuration Menu on the Receiver........................................................15

Figure 3.6: Receiver Main Menu.....................................................................................................16

Figure 3.7: Network Configuration Menu.......................................................................................17

Figure 3.8: Receiver Network Configuration Menu........................................................................17

Figure 3.9: Transmitter Console Settings Menu .............................................................................18

Figure 3.10: Transmitter Target Video Menu.................................................................................19

Figure 3.11: Receiver Security Configuration Menu ......................................................................20

Figure 3.12: Transmitter Security Configuration Menu .................................................................22

Figure 3.13: Receiver Reset Appliance Menu.................................................................................24

Figure 3.14: Session Retry Menu ....................................................................................................26

vi LongView IP KVM Extender Installer/User Guide

LIST OF TABLES

List of Tables

Table 2.1: Default Network Settings..................................................................................................9

Table 3.1: RJ-45 Connector LEDs ..................................................................................................11

Table A.1: Receiver Product Specifications ...................................................... ...... ..... ...... .............29

Table A.2: Transmitter Product Specifications ............... ...... ..... .................................. ...... ..... ........31

Table B.1: LongView IP KVM Extender Default Settings............................................................... 33

vii

viii LongView IP KVM Extender Installer/User Guide

CHAPTER

Product Overvi ew

Features and Benefits

The Avocent LongView® IP KVM extender enables the desktop user to have full access to keyboard, video, mouse (KVM) and audio devices. The LongView IP KVM extender provides users with a full workstation experience from anywhere on the corporate TCP/IP network, while maintaining the workstations securely housed in a corporate data center.

The LongView IP KVM extender consists of:

• A transmitter to connect externally to the remote workstation

• A receiver located at the user’s desk

Rack Mounted Servers and Blades

User 1

Figure 1.1: LongView IP KVM Extender - Basic System

Gigabit Ethernet Switch

LongView IP Receiver

User 1

2 LongView IP KVM Extender Installer/User Guide

Automatic connection

When the receiver is turned on, a connection is automatically established with the remote workstation via the transmitter.

Ethernet addressing

The receiver and transmitter are IP-addressable devices that locate workstations anywhere within the network and at any distance from desktop users. The transmitter uses standard network protocols to transfer data streams between the remote workstation and the peripheral devices located at the receiver. The LongView IP KVM extender can operate on a network connection of 100 Mbps or 1 Gbps. For optimum performance, a 1 Gbps connection is recommended.

Multiplatform support

The transmitter is connected to the remote workstation via USB connectors. This enables the LongView IP KVM extender to work seamlessly with PC, Sun and Macintosh workstations. The LongView IP KVM extender supports the following operating systems:

• Microsoft® Windows®

•Red Hat Linux®

•Solaris

• Mac OS®

Security

The LongView IP KVM extender supports Secure Sockets Layer (SSL) over a TCP/IP connection . All data transmitted between the receiver and the transmitter is encrypted. Password protection is also provided to control access to all administration functions.

Administration and maintenance

The receiver incorporates a serial menu that allows you to perf orm administr ation and maintenance tasks for both the receiver and the transmitter. Examples of tasks you can perform include configuration of network settings and firmware Flash upgrades.

Flash upgradable

Upgrade your firmware at any time using the XMODEM or HTTP protocols to ensure that your LongView IP KVM transmitter and receiver are always running the most current version available.

Support for keyboards and mice

USB and PS/2 keyboards and mice are fully supported by the LongView IP KVM extender. The system also allows for mix and match of USB and PS/2 peripherals. For example, it is possible to use a USB keyboard in conjunction with a PS/2 mouse. The defa ult keybo ard and mouse driv ers of the remote workstation are fully supported. This enables the LongView IP KVM extender to support 2-, 3- and 5-button mice with scroll- and tilt-wheel capability. Composite mouse and keyboard devices are also supported.

USB support

The LongView IP KVM extender is compatible with the USB 2.0 standard. The receiver provides four USB 2.0 compliant ports that can be used to access USB keyboards, mice and USB hubs. Hotplugging of USB devices is supported.

NOTE: A hub cannot be used to expand the number of USB ports available.

Audio

The LongView IP KVM extender supports CD-quality stereo from the remote workstation to peripheral speakers, and mono-quality audio from a microphone to the remote workstation.

Video

Video of 24-bit color depth up to a resolution of 1280 x 1024 at 60 Hz is supported by the LongView IP KVM extender. Both CRT and flat-panel LCD monitors are supported, and can be connected to the LongView IP KVM extender via a DVI-I video connector. VGA monitors can be attached to the system by using a DVI to VGA adaptor. The system supports DDC version 2B.

Safety Precautions

To avoid potential vide o and/or keyb oard problems when using A vocent products:

• If the building has 3-phase AC power, ensure that the server and monitor are on the same

phase. For best results, they should be on the same circuit.

Chapter 1: Product Overview 3

To avoid potentially fatal shock hazard and possible damage to equipment, please observe the following precautions:

• Do not use a 2-wire extension cord in any Avocent product configuration.

• Test AC outlets at the server and monitor for proper polarity and grounding.

• Use only with grounded outlets at both the workstation and monitor. When using a backup

Uninterruptible Power Supply (UPS), power both the workstation and the transmitter off the

same supply.

NOTE: The AC inlet is the main disconnect.

4 LongView IP KVM Extender Installer/User Guide

CHAPTER

Installation

Getting Started

Before installing your LongView IP KVM extender, refer to the list below to ensure that you have all the items necessary for installation.

Items needed to install the LongView IP KVM extender

• Receiver

•Transmitter

• External power supply for the receiver

• IEC power cord

• LongView IP KVM Extender Quick Installation Guide

• UTP cable (not supplied)

• Three-wire serial cable or null modem cable (not supplied)

Optional items

To power the transmitter if a remote workstation does not have two available USB ports:

• A power supply (contact Avocent more details) To connect a VGA monitor to the receiver:

• A DVI to VGA adaptor (not supplied) To connect the transmitter to a remote workstation that has VGA video output:

• A VGA to DVI-I adaptor (not supplied) To connect the transmitter to a remote workstation that has DVI-D video output:

• A DVI-D to DVI-I adaptor (not supplied)

Mounting Option

The receiver mounts to either the rear of a flat-panel monitor via a mounting plate accessory (ordered separately) or is desk-mountable via a mounting kit, also available from Avocent.

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