AVM FRITZ! X USB, FRITZ!X USB 3.0 Installation Manual

Installation

Installation

English Edition

High-Performance Communication by…

FRITZ!X USB v3.0

This manual and the software it describes are protected by copyright. AVM grants the non-exclusive
right to use the software, which is supplied exclusively in what is known as object code format. The
licensee may create only one copy of the software, which may be used exclusively for backup use.

AVM reserves all rights that are not expressly granted to the licensee. Without previous approval in
writing, and except for in cases permitted by law, it is particularly prohibited to

z copy, propagate or in any other manner make this documentation or this software publicly

accessible, or

z process, disassemble, reverse engineer, translate, decompile or in any other manner open the

software and subsequently copy, propagate or make the software publicly accessible in any other
manner.

Please consult the LICENSE.TXT file on the product CD included in the package for specifics about the
licensing conditions.

This documentation and software have been produced with all due care and checked for correctness in
accordance with the best available technology. AVM GmbH disclaims all liability and warranties,
whether express or implied, relating to the AVM product’s quality, performance or suitability for any
given purpose which deviates from the performance specifications contained in the product
description. The licensee bears all risk in regard to hazards and impairments of quality which may
arise in connection with the use of this product.

AVM will not be liable for damages arising directly or indirectly from the use of the manual or the
software, nor for incidental or consequential damages, except in case of intent or gross negligence.
AVM expressly disclaims all liability for the loss of or damage to hardware or software or data as a
result of direct or indirect errors or destruction and for any costs (including connection charges)
related to the documentation and the software and due to incorrect installations not performed by
AVM itself.

The information in this manual and the software are subject to change without notice for the purpose
of technical improvement.

We offer a manufacturer’s warranty for this original product. The conditions of this warranty are
contained in the WARRANTY.PDF file in the INFO folder on the product CD included with delivery.

© AVM GmbH 2005. All rights reserved.
Documentation release 11/2006

AVM Audiovisuelles Marketing
und Computersysteme GmbH
Alt-Moabit 95

10559 Berlin 10559 Berlin

AVM in the Internet: www.avm.de/en

Trademarks: Unless otherwise indicated, all trademarks mentioned are legally protected trademarks
owned by AVM GmbH. This is especially true for product names and logos. Microsoft, Windows and the
Windows logo are trademarks owned by Microsoft Corporation in the USA and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc. licensed to AVM GmbH. All other product and company
names are trademarks of their respective owners.

AVM Computersysteme
Vertriebs GmbH
Alt-Moabit 95

2 FRITZ!X v3.0

Contents

1Introduction 9

1.1 Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1.3 The PBX FRITZ!X USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1.4 Audible Signals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2 Hardware Installation 18

2.1 Where to Install FRITZ!X USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2.2 Connecting the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2.3 Connecting Analog Terminal Equipment. . . . . . . . . . . . . . . . . . . . . 20

3 Software Installation 21

3.1 What Is Installed? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3.2 Installing the Driver Software in Windows XP. . . . . . . . . . . . . . . . . 22

3.3 Installing the Driver Software in Windows Me . . . . . . . . . . . . . . . . 24

3.4 Installing the Driver Software in Windows 2000 . . . . . . . . . . . . . . 25

3.5 Installing the Driver Software in Windows 98. . . . . . . . . . . . . . . . . 26

3.6 Installing the Communications Software FRITZ! . . . . . . . . . . . . . . . 28

3.7 Installing the AVM ISDN CAPI Port Driver . . . . . . . . . . . . . . . . . . . . 29

3.8 Installing the Configuration Software FRITZ!X. . . . . . . . . . . . . . . . . 30

3.9 Errors During Installation: What to Do. . . . . . . . . . . . . . . . . . . . . . . 30

3.10 Where to Find What After Installation . . . . . . . . . . . . . . . . . . . . . . . 31

3.11 Installing Individual Software Components . . . . . . . . . . . . . . . . . . 32

4 Removing Software Components 33

4.1 Removing Software in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . 33

4.2 Removing Software Components in Windows Me/98 . . . . . . . . . . 34

4.3 Removing Software Components in Windows 2000 . . . . . . . . . . . 35

5 FRITZ!: Internet and ISDN Software 36

5.1 The Many Facets of FRITZ! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

5.2 Blocking Numbers With ISDNWatch . . . . . . . . . . . . . . . . . . . . . . . . 37

5.3 Into the Internet With FRITZ!web . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

5.4 Using ISDN Services With FRITZ! . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

5.5 Into the Internet With AVM System Drivers. . . . . . . . . . . . . . . . . . . 40

5.6 Ready to Receive on Standby. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

FRITZ!X USB – Contents 3

6 Configuring FRITZ!X USB 44

6.1 The FRITZ!X Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

6.2 Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

6.3 Starting the Configuration Software . . . . . . . . . . . . . . . . . . . . . . . . 47

6.4 Adjusting Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

6.5 Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

6.6 Special Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

7 FRITZ!X USB Operation 56

7.1 Dialing External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

7.2 Dialing Internal Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

7.3 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

7.4 Consultation / Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

7.5 Alternating Between Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

7.6 Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

7.7 External Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

7.8 Three-Party Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

7.9 Call-back on Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

7.10 Call-back on No Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

7.11 Call Tracing (MCID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

7.12 Picking Up Calls From Another Extension . . . . . . . . . . . . . . . . . . . .66

7.13 Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

7.14 Suspend/Resume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

7.15 Using Keypad Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

7.16 Adjusting the Hold Button Function. . . . . . . . . . . . . . . . . . . . . . . . .69

7.17 Using Pulse-Dialing Telephones With FRITZ!X USB. . . . . . . . . . . . . 69

8 Support 70

8.1 Information Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

8.2 Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

8.3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

8.4 Assistance From AVM Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Index 78

Declaration of CE Conformity 80

4 FRITZ!X USB – Contents

Safety Instructions

Please note the following when working with your FRITZ!X USB
PBX:

z Do not open the housing of FRITZ!X USB. The device

contains hazardous components and should only be
opened by authorized repair technicians.

z All terminal equipment that is connected to the

FRITZ!X USB must be approved for operation in public
telephone networks in the European Union (Declaration
of CE Conformity).

z Never let liquids get inside the FRITZ!X USB. Otherwise,

electric shocks or short circuits may result.

z Do not install the FRITZ!X USB PBX or connect or

disconnect any cables during an electrical storm.

z FRITZ!X USB is intended for indoor use only.

z Route all cables so that they cannot be stepped on or

tripped over.

z Before mounting the FRITZ!XUSB, be sure to pull the

power plug.

z Only operate FRITZ!X USB with the mains adapter

included with delivery (e.g AVM01026 or AVM01028).

z Put FRITZ!XUSB into operation as is described in the

section “Installing the Hardware”.

FRITZ!X USB – Safety Instructions 5

Typographical Conventions

The following symbols and highlighting conventions are
used in this manual to make reading easier and to empha­size important information.

Highlighting

The table below explains the highlighting used in this manual.

Highlighting Function Example

Quotation marks Keys, buttons, icons,

tabs, menus,
commands

Capitals Path and file names in

running text

Pointed brackets Variables <CD-ROM drive>

Typewriter font Information to be typed

in using the keyboard

Gray italics Hints, instructions and

warnings, always ac­companied by a symbol
in the margin

“Start / Programs”;
“Enter”

SOFTWARE\INFO.PDF
or README.DOC

a:\setup

... For more informa­tion, see ...

6 FRITZ!X USB – Typographical Conventions

Symbols

The following graphic symbols used in the manual always
appear in connection with text printed in gray italics:

FRITZ! marks useful hints to assist you in working with the
product.

The hand indicates important instructions that must be
observed to avoid malfunctions.

The following symbols are used in explaining how to
configure and operate FRITZ!X USB using a tone-dialing
telephone:

The Telephone Keypad

0...9
s
R
r

Numeric keys

Asterisk key

Hold or Flash key

Pound sign key

Instructions for Operation at the Telephone

M
N
O
P
D
Q
K

Dial a number.

Pick up the handset.

Hang up the handset.

Tal k.

Three-party calls

Wait for the acknowledgment tone.

You hear the ring tone.

FRITZ!X USB – Typographical Conventions 7

Disposal Instructions

After use, please subject this product to orderly disposal as
electronic scrap in accordance with the current EU disposal
regulations.

8 FRITZ!X USB – Disposal Instructions

1Introduction

FRITZ!X USB is a combined ISDN-Controller and PBX (Private
Branch Exchange) in one. This intelligent combination allows
you to connect your computer and four analog devices to
ISDN. This means you can continue using your existing
analog equipment, such as telephones, answering machines
and fax machines, while taking advantage of ISDN features.
You can use both tone-dialing (touch tone) and pulse-dialing
terminal equipment.

Thanks to the built-in ISDN-Controller in FRITZ!X USB and the
FRITZ! communications software connected computers can
use ISDN applications such as file transfer, telefax (Group 3),
answering machine functions, PC telephony, and Internet
services.

FRITZ!X USB works with a USB interface. USB stands for
Universal Serial Bus. The USB is a serial bus which equips
your computer with a new level of convenience and
operating potential. Just plug FRITZ!X USB into the USB port
of your computer and install the software. FRITZ!X USB is
connected to the USB port of your computer with a
standardized plug.

The configuration of the integrated ISDN PBX can be
performed either using the configuration software FRITZ!X, or
from a touch-tone (DTMF: Dual-Tone MultiFrequency dialing)
telephone.

Introduction

This manual describes the configuration of the PBX using
the FRITZ!X configuration software. For information about
how to configure FRITZ!X USB by telephone, see the PDF file
TELEPHONE.PDF in the SOFTWARE\INFO\<ENG> folder on the
FRITZ!X USB-CD.

In some countries you have to activate certain country-specific
settings. For details, see the PDF file COUNTRY_ SETTINGS.PDF
in the SOFWARE\INFO\<ENG> folder on the FRITZ!X USB CD.

FRITZ!X USB – 1 Introduction 9

Package Contents

AC Power
Adapter

Fax

Analog
Telephone

Answering Machine

Analog Telepho ne Analog Teleph one

Computer and analog terminal equipment connected to an ISDN
line using FRITZ!X USB

1.1 Package Contents

The following items are included in delivery:

z 1 PBX FRITZ!X USB

z

1 CD-ROM with the installation software for FRITZ!X USB
(International Edition)

NT

USB

ISDN

Internet
E-mail
Fax
Data
Voice

z 1 AC power adapter with cable

z 1 ISDN cable

z

1 USB cable to connect FRITZ!X USB to the computer

z 1 FRITZ!X USB manual

z 1 drilling template

10 FRITZ!X USB – 1 Introduction

1.2 System Requirements

FRITZ!X USB is designed for use with point-to-multipoint
ISDN lines using the Euro-ISDN signaling protocol DSS1.
Connection to other line types is contrary to the intended use
of the product and may cause malfunctions. Trouble-free
operation of the product is not guaranteed in such cases.

The following minimum PC configuration is required for
installation of the FRITZ! communications software and for
Internet access:

z IBM or 100%-compatible computer with a USB port

z Pentium processor with at least 32 MB main memory

and memory on hard disk

z CD-ROM drive

z Operating system Microsoft Windows XP, Windows Me,

Windows 2000 Professional, Windows 98

1.3 The PBX FRITZ!X USB

The FRITZ!X USB PBX and its accessories are introduced
below.

System Requirements

Connectors

The following illustration shows the back view of
FRITZ!X USB. The back panel has a row of connectors,
including jacks for the power cord, for the analog telephone
extension lines, for the connection to the PC and for the ISDN
line.

FRITZ!X USB Connector Panel

FRITZ!X USB – 1 Introduction 11

LEDs FRITZ!X USB

LEDs FRITZ!X USB

The current operational state of FRITZ!X USB is indicated by
five LEDs (light-emitting diodes) on the front panel. The
various LEDs indicate specific conditions as listed in the
following table:

LED Meaning

Power shows the operation status of FRITZ!X USB

...indicates that the device is connected to the power
mains and to ISDN

...blinks if the device is connected to the power mains,
but the connection to ISDN has been lost

USB indicates that the connection between FRITZ!X USB and

the computer is active

Phone indicates the status of the extension lines:

LED off: all terminal equipment on the extension lines is
inactive, or no terminal equipment is connected

LED on: at least one terminal device on an extension is
active

LED blinking: at least one extension is ringing or an MWI
message has arrived.

B1 indicates an active connection on the first B channel

B2 indicates an active connection on the second B channel

Contact your Internet provider for additional information on
MWI (Message Waiting Indication).

12 FRITZ!X USB – 1 Introduction

Connectors

FRITZ!X USB uses the following connectors:

Connectors

RJ45 plug RJ12 plug USB connector

Series A

USB connector
Series B

The ISDN cable supplied with FRITZ!X USB has an RJ45 plug
at each end. The power cord also has a RJ45 plug at one end.

Analog terminal devices are connected to FRITZ!X USB by
means of RJ12 plugs or the cable clips.

If your analog terminal device ist equipped with a plug type
other then RJ12, it can be connected to FRITZ!X USB by
means of an appropiate adapter, generally available in most
good electrical retail outlets.

The computer cable has a Series-A USB plug on one end and
a Series-B USB plug on the other.

FRITZ!X USB – 1 Introduction 13

Cables

Cables

FRITZ!X USB is connected to ISDN by plugging the ISDN cable
into the ISDN Network Terminator (NT). The ISDN cable has
an RJ45 plug at each end.

The computer is connected to FRITZ!X USB with the USB
cable. The flat, rectangular plug is a Series A connector. It
connects to your computer's USB port. If the computer is
connected to a USB hub, the Series A connector is plugged
into the hub. The square plug is a Series B connector. It is
connected to the USB socket on the back of FRITZ!X USB.

The AC power adapter cable connects FRITZ!X USB to the
power mains.

Technical Specifications

z

ISDN-Connector for Euro-ISDN (DSS1) lines

z Dimensions: (w x h x d) approx. 185 x 32 x 137 mm

z 4 analog extension lines connected by RJ12 connectors

or wire clips

z 1 USB port for connection to the PC

z 1 Euro-ISDN interface (RJ45 jack)

z 5 LED status indicators

z Remote Wake Up over ISDN

z 16-kHz charge-unit pulse at the extensions

z Supply voltage: 230 V / 50 Hz

z Power consumption when idle: 3W

z Maximum power consumption during operation: 7W

z Conforms to CE standard

14 FRITZ!X USB – 1 Introduction

Features

Features

ISDN Features Supported

Your network operator may not support all ISDN services.

z Call holding, consultation mute (HOLD)

z Multiple Subscriber Numbers (MSN)

z Three-party conference calls (3PTY)

z Call-back on busy (CCBS)

z Call-back on no response (CCNR)

z Call tracing (MCID)

z Explicit call transfer (ECT)

z Message waiting indication (MWI)

z Call forwarding / call diversion (CFU / CFB / CFNR)

z Call waiting (CW)

z Caller ID (CLIP)

z Outgoing caller ID suppression (CLIR)

z Charge information (AOCE / AOCD)

z Terminal portability (TP)

z Connected line identification presentation (COLP)

z Connected line identification restriction (COLR)

z Keypad messages

Convenience Features

z 3 Multiple Subscriber Numbers (MSNs) configurable per

extension

z Call pick-up

z Call bumping for 2-channel Internet connections

z Least Cost Routing (LCR)

z Call transfer

FRITZ!X USB – 1 Introduction 15

Features

z

Automatic outside dialing option

z Call rejection on busy (Busy on Busy)

z Dialing Restrictions

z SMS in fixed network (with terminal devices offering

SMS support)

z Do Not Disturb

z Caller list

z Call diversion over the second B channel

z Internal call diversion

z Call waiting option

z Caller ID at the extension (including date and time)

z Accounting

z Programmable speed-dial numbers

z Toll-free internal calls

z Internal group calls

z Baby phone monitoring function

z Message on Hold

z Call-back on busy

z Call-back on no response

z Internal three-party conference

z MSNs assigned to specific terminal equipment

16 FRITZ!X USB – 1 Introduction

1.4 Audible Signals

The following diagram illustrates the duration and intervals
of the varius handset and rig signals.

Audible Signals

Time in seconds

Handset Signals

Ringing

Busy

Internal dial tone

External dial tone

Acknowledgment

Error

Call waiting

Ring Signals

External call

Internal call

Call-back

012

3

4

56

Handset and ring patterns on FRITZ!X USB extension telephones

FRITZ!X USB – 1 Introduction 17

Hardware Installation

2 Hardware Installation

This chapter describes the installation of the FRITZ!X USB
hardware, including how to connect it to the ISDN line, the
PC and the power supply, as well as instructions for
connecting analog terminal equipment to the PBX.

When the FRITZ!XUSB installation has been completed, the
analog extensions (for telephones, fax machines etc.) are
ready for operation.

If you want to use the full capabilities of FRITZ!X USB such as
Internet and ISDN file transfer, you should also install the
corresponding FRITZ!X USB software components. The
complete software installation includes not only the driver
software, but also the FRITZ! communications software and
the PBX configuration program FRITZ!X (see the chapter
“Software Installation” on page 21).

Perform the installation in the following order:

1. Verify that the package contents are complete.

2. Install the hardware.

3. Install the software components of FRITZ!X USB.

4. Configure FRITZ!X USB.

2.1 Where to Install FRITZ!X USB

FRITZ!X USB can be installed on any suitable horizontal or
vertical surface. The unit should be installed in a dry, dust­free location out of direct sunlight. If you want to mount your
FRITZ!X USB on the wall, use the drilling template supplied in
the package.

The extension jacks on the back panel of your FRITZ!X USB
should be readily accessible. Make sure that the connected
cables are not kinked, stretched or otherwise subjected to
mechanical stress.

18 FRITZ!X USB – 2 Hardware Installation

2.2 Connecting the Cables

Proceed as follows to connect the necessary cables:

1. Position your FRITZ!X USB so that the sockets on the
back panel are facing you.

2. To connect FRITZ!X USB to the ISDN line, take the ISDN
cable from the package. Plug one end into the jack
labeled “ISDN” at the right end of the FRITZ!X USB
connector panel. Plug the other end into an ISDN jack of
your ISDN line.

3. Remove the enclosed USB cable from the package. The
USB cable has two different plugs: one that is flat and
square (known as the Series-A connector) and one that
is rectangular (known as the Series-B connector).

Plug the rectangular connector into the USB socket of
your computer or your USB hub.

Then insert the square connector into the USB socket of
FRITZ!X USB.

4. To connect FRITZ!X USB to the power supply, take the
AC power adapter from the package. Insert its RJ45 plug
in the jack labeled “POWER” at the left end of the
FRITZ!X USB connector panel. Plug the other end into an
AC power outlet.

Connecting the Cables

Use only the mains adapter included with delivery. The
use of other adapters may cause

5. Now observe the LEDs on your FRITZ!X USB. The green
“Power” LED should light up, indicating that FRITZ!X USB
is operational.

FRITZ!X USB is ready for operation. The PBX does not have
an on/off switch.

Upon completion of the hardware installation, FRITZ!X USB's
default factory configuration settings are active. To configure
your FRITZ!X USB according to your personal requirements,
please see the section “Configuring FRITZ!X USB” from
page 44.

FRITZ!X USB – 2 Hardware Installation 19

malfunctions

.

Connecting Analog Terminal Equipment

2.3 Connecting Analog Terminal Equipment

FRITZ!X USB has been tested and CE-certified in accordance
with European Union directives. All analog telecommunication
devices with CE certification can be connected to its
extensions.

To connect analog terminal devices such as telephones, fax
machines, answering machines or modems, proceed as
follows:

z Insert the RJ12 plug of the adapter into one of the four

extension sockets of FRITZ!X USB.

To connect the terminal devices by means of the cable clips,
please note the following:

z The wire diameter must be 0.5 to 1 mm.

z Strip the insulation from the wire to expose a length of

10mm of cable.

To connect a cable, press back the orange lever, insert a wire
and release the lever. Repeat the procedure with the second
wire of the cable.

20 FRITZ!X USB – 2 Hardware Installation

3 Software Installation

FRITZ!X USB can be installed in the operating systems
Windows XP, Windows Me, Windows 2000 or Windows 98.

In some operating systems the display of menus and folders
can be changed. The following instructions are based on the
standard installation of each operating system.

3.1 What Is Installed?

During the initial installation process, the setup program
installs the following software components:

z The FRITZ!X USB driver software

The exact steps taken to install the driver software in the
operating systems Windows XP and Windows 2000 differ
from those in Windows Me and 98. Read the section that
describes the driver software installation for your
operating system.

z The FRITZ! communications software (Please see “The

Many Facets of FRITZ!” on page36 and the FRITZ!
software manual).

Software Installation

z The AVM ISDN CAPI Port Driver (please see the section

“Into the Internet With AVM System Drivers” on
page 40).

z The FRITZ!X configuration software (please see the

section “Configuring FRITZ!X USB” from page 44).

If you have already installed individual software
components, such as FRITZ!, read the instructions in section
“Installing Individual Software Components” on page 32.

The section “Where to Find What After Installation” on
page 31 explains where to find the individual software
components on your computer after installation.

Once installation is complete, additional AVM system drivers
and software may be installed for online services (see
section “FRITZ!: Internet and ISDN Software” from page 36).

FRITZ!X USB – 3 Software Installation 21

Installing the Driver Software in Windows XP

3.2 Installing the Driver Software in Windows XP

Administrator rights are required to install the driver
software in Windows XP Professional.

Once the FRITZ!X USB has been inserted in your computer,
proceed as follows:

1. Start the computer.

Windows XP Plug & Play automatically detects the
FRITZ!X USB and automatically installs the drivers
contained in the operating system.

A message in the task bar indicates that FRITZ!X USB
has been installed. This message disappears after a few
seconds.

FRITZ!X USB has been installed.

The “USB” LED lights up after the installation of the PBX
has been completed successfully.

2. To check that the FRITZ!X USB installation was

successful, open the “Device Manager” by clicking
through “Start / Control Panel / Performance and
Maintenance / System / Hardware”.

3. Double-click “Network adapters”. The list contains the

entry “AVM ISDN-Connector FRITZ!X USB”.

This concludes the installation of the drivers delivered with
FRITZ!X USB in Windows XP. FRITZ!X USB is now ready for
immediate operation. After installation the CAPI 2.0 and the
AVM ISDN NDIS CAPI Driver are available on your system.

22 FRITZ!X USB – 3 Software Installation

Installing the Driver Software in Windows XP

To make sure that the latest version of these drivers is installed,
it may be necessary to update the drivers with the installation
program included on the FRITZ!X USB installation CD:

1. Insert the FRITZ!X USB CD and run the program
SETUP.EXE in the WINDOWS.XP folder.

The installation program for FRITZ!X USB starts.

2. Choose your language and click “Continue”.

3. In its sign-on window, click “Continue”.

4. In the next dialog, select “Update” and confirm by click­ing “Continue”.

5. At this point Windows may prompt you to install soft­ware not digitally signed by Microsoft. This request de­pends on the driver signature options set on your com­puter. Answer the question with “Continue Anyway”. Do
likewise in the next dialog regarding the AVM ISDN NDIS
WAN CAPI Driver.

6. The next window informs you that the drivers have been
updated successfully. Conclude the installation by
clicking “Finish”.

This concludes the installation of the FRITZ!X USB PBX.
FRITZ!X USB is now ready for immediate operation.

Once the driver software installation has been completed, a
message appears announcing that the FRITZ! communications
software can be installed. For more information, read
“Installing the Communications Software FRITZ!” on page 28.

FRITZ!X USB – 3 Software Installation 23

Installing the Driver Software in Windows Me

3.3 Installing the Driver Software in Windows Me

Proceed as follows to install FRITZ!X USB:

1. After connecting FRITZ!X USB, start the computer and

insert the FRITZ!X USB CD.

The Windows Me Plug & Play mechanism automatically
detects the PBX. The Add New Hardware Wizard is
started.

2. When asked: “What would you like to do?”, select the

option “Automatic search for a better driver
(Recommended).”.

3. Select the entry <CD-ROM DRIVE>:\WINDOWS.ME\

FXUSBSET.INF in the list of entries found and confirm
with “OK”.

4. Choose your language and click “Continue”.

5. Next, the sign-on window of the installation program for

FRITZ!X USB appears automatically.

6. Specify the folder in which the driver software is to be

installed on your computer.

7. As a final step of the driver software installation, a

message box is displayed showing the configuration of
FRITZ!X USB.

Once the driver software installation has been completed, a
message reports that the FRITZ! communications software
can be installed. For more information, read “Installing the
Communications Software FRITZ!” on page 28.

24 FRITZ!X USB – 3 Software Installation

Installing the Driver Software in Windows 2000

3.4 Installing the Driver Software in Windows 2000

Administrator rights are required to install the driver
software in Windows 2000.

1. Once you have connected FRITZ!X USB to the computer

and ISDN, Windows 2000 Plug & Play recognizes the
PBX automatically. The Add New Hardware Wizard is
started.

2. Now you are prompted to specify a D-channel protocol.

“European ISDN (DSS1)” is already selected. Confirm
this selection by clicking “Next”.

3. Choose your language and click “Continue”.

4. If desired, enter your ISDN line's Multiple Subscriber

Numbers (MSN) in the “ISDN Multisubscriber Numbers”
window. Click “Next”.

Remember that the MSNs configured here are valid
only for WAN connections, RAS and Internet access.
These settings have no effect on other software that
uses the CAPI 2.0 interface.

5. Conclude the installation by clicking “Finish”.

This concludes the installation of the drivers delivered for
FRITZ!X USB in Windows 2000. FRITZ!X USB is now ready for
immediate operation. After installation the CAPI 2.0 and the
AVM ISDN NDIS WAN CAPI Driver are available on your
system.

To make sure that the latest version of these drivers is
installed, it may be necessary to update the drivers with the
installation program included on the FRITZ!X USB installation
CD:

1. Insert the FRITZ!X USB CD and run the program

SETUP.EXE in the WINDOWS.2K folder.

The installation program for FRITZ!X USB starts.

2. Choose your language and click “Continue”.

3. In its sign-on window, click “Continue”.

FRITZ!X USB – 3 Software Installation 25

Installing the Driver Software in Windows 98

4. In the next dialog, select “Update” and confirm by
clicking “Continue”.

5. At this point Windows may warn you that the “digital
signature” for the FRITZ!X USB PBX was not found. Click
“Yes” to continue the installation.

6. A second message then informs you that no digital
signature was found for the AVM ISDN NDIS WAN CAPI
Driver. Again, click “Yes” to continue.

7. The next dialog informs you that the drivers have been
updated successfully. Click “Finish” to close the
installation program.

This concludes the installation of the FRITZ!X USB. It is
now ready for immediate operation.

Once the driver software installation has been completed, a
message appears announcing that the FRITZ! communications
software can be installed. For more information, read
“Installing the Communications Software FRITZ!” on page 28.

3.5 Installing the Driver Software in Windows 98

Windows 98 includes an “ISDN Configuration Wizard”. This
Wizard cannot be used to install ISDN hardware and
software correctly, nor to set up an ISDN connection. It can
only be used to configure an NDIS WAN CAPI driver already
installed.

Proceed as follows to install FRITZ!X USB:

1. After connecting FRITZ!X USB, start the computer and

insert the FRITZ!X USB CD.

The Windows 98 Plug & Play mechanism automatically
detects the PBX. The Add New Hardware Wizard is
started.

2. When asked: “What do you want Windows to do?”,

select the option “Search for the best driver for your
device. (Recommended).”

26 FRITZ!X USB – 3 Software Installation

Installing the Driver Software in Windows 98

3. When the program asks where to search for the driver,
activate only the option “CD-ROM drive”.

Specifying the driver location in Windows 98

4. When the message “Windows has finished installing
the software selected that your new hardware device
requires.” appears, click “Finish”.

5. Choose your language and click “Continue”.

6. Next, the sign-on window of the installation program for
the FRITZ!X USB PBX appears automatically.

7. Specify the folder in which the driver software is to be
installed on your computer.

8. As a final step of the driver software installation, a
message box is displayed showing the configuration of
FRITZ!X USB.

Once the driver software installation has been completed, a
message reports that the FRITZ! communications software
can be installed. For more information, read “Installing the
Communications Software FRITZ!” on page 28.

FRITZ!X USB – 3 Software Installation 27

Installing the Communications Software FRITZ!

3.6 Installing the Communications Software FRITZ!

1. After driver software for the FRITZ!X USB ISDN-Controller

has been installed, the setup program reports that the
FRITZ! communications software can be installed. Click
the “Next” button to proceed.

2. Specify the folder in which the FRITZ! communications

software is to be installed on your computer.

3. Next, specify the program group for FRITZ! in the Start

menu.

4. Select the required FRITZ! module and click “Next”.

5. The next dialog asks whether you would like to perform a

simple installation or an installation with configuration.

6. Select the FRITZ! module, which should start

automatically with Windows.

Installation: The FRITZ! modules are installed with de­fault settings in the specified folder. All default settings
can be changed in the individual FRITZ! modules after
installation. Please read the relevant sections in the
FRITZ! manual or see the Online Help for instructions.

Installation and Configuration: A number of basic
settings can be made during installation, for example,
information for operation at a PBX.

28 FRITZ!X USB – 3 Software Installation

Installing the AVM ISDN CAPI Port Driver

3.7 Installing the AVM ISDN CAPI Port Driver

Upon conclusion of the FRITZ! communications software
installation, you can install the AVM ISDN CAPI Port Driver. A
window with four settings pages is displayed:

z Modems

Select here the CAPI Port modems you would like to
install, such as “AVM ISDN Internet (PPP over ISDN)” for
a connection to an Internet Service Provider using
Windows’ Dial-Up Networking. View information about
the individual modems by clicking a modem and then
pressing “F1”.

z MSN

On the “MSN” settings page, you can enter a specific
MSN to be used for outgoing connections over the two
virtual modems “AVM ISDN Internet (PPP over ISDN)”
and “AVM ISDN RAS (PPP over ISDN)”. This can be
useful for keeping accounts of online costs. For more
information, see the Online Help once you have
installed the AVM ISDN CAPI Port Driver.

z Ports

On this settings page you can assign specific COM ports
to the virtual modems. Unless your system requires
special port settings, you can simply confirm the
default settings.

z AVM Test Connection / Fast Internet over ISDN

Define here whether you want two new connections to
be automatically created in Dial-Up Networking on
installation: AVM Fast Internet and AVM Intranet. Dial­Up Networking must already be installed on your
computer.

This concludes the installation of the AVM ISDN CAPI Port
Driver.

FRITZ!X USB – 3 Software Installation 29

Installing the Configuration Software FRITZ!X

3.8 Installing the Configuration Software FRITZ!X

After installing the FRITZ! communications software and the
AVM ISDN CAPI Port Driver, a message informs you that the
PBX configuration software can be installed. Proceed as
follows:

1. Specify the folder in which the configuration software is

to be installed on your computer.

2. Next, specify the program group in which the FRITZ!X

configuration program is to appear in the Start menu.

3. In the next dialog, enter the area code of your location

and confirm by clicking “Continue”. The program files
are now copied to your hard disk.

4. Click “Finish” to close the installation program.

This completes the software installation for FRITZ!X USB.
Restart your computer if required.

3.9 Errors During Installation: What to Do

If any errors occurred during installation and the software
components of FRITZ!X USB were not installed correctly,
proceed as follows:

1. Remove all of the installed FRITZ!X USB components by

following the instructions in the section “Removing
Software Components” from page 33.

2. Restart your computer.

3. Repeat the complete installation.

If you want to install individual FRITZ!X USB software
components, please read the instructions in the section
“Installing Individual Software Components” on page 32.

30 FRITZ!X USB – 3 Software Installation

Where to Find What After Installation

3.10 Where to Find What After Installation

After installation with default settings you will find the
software components of FRITZ!XUSB at the following
locations:

The driver software for the PBX FRITZ!X USB is loaded
automatically when Windows is started. The Windows
“Start” menu now includes a program group “AVM” under
“Programs” which contains the following entries:

z “AVM Internet Home Page” is a link to AVM’s web site

(requires web browser and Internet connection).

z The FRITZ!X configuration program.

z “FRITZ!X USB Readme” contains the latest information

about the product.

z The “FRITZ!X USB Setup” program can be used to

permanently activate or deactivate data compression
with CAPI SoftCompression X75/X42.

In Windows XP and Windows 2000, the “AVM” program
group is not created in the “Start / (All) Programs” menu
unless “FRITZ!X” is installed. Then only the entry FRITZ!X
appears in the program group.

The FRITZ! modules are contained in the “FRITZ! ISDN and
Internet” icon on the Windows desktop as well as in the
“FRITZ!” program group. For information on features and
operation of the FRITZ! modules, see the chapter “FRITZ!:
Internet and ISDN Software” from page 36 and the FRITZ!
manual available in PDF format on the installation CD.

The AVM ISDN CAPI Port Driver installation creates new
entries under “Modems” in the Windows Control Panel. You
can use these virtual modems in Dial-Up Networking to
connect to your Internet Service Provider (ISP), for example,
or in other data communication programs. A shortcut to the
Online help file for the AVM ISDN CAPI Port Driver is created
on the desktop.

FRITZ!X USB – 3 Software Installation 31

Installing Individual Software Components

3.11 Installing Individual Software Components

Certain software components may already be installed on
your computer, such as FRITZ!, for example. In this case you
may want to install only certain individual components from
the product CD. You can do so as follows:

z To install the FRITZ!X USB driver software, follow the

instructions in the section for your operating system.

z To install the FRITZ! communications software, start the

program SETUP.EXE in the directory SOFTWARE\FRITZ!\
<ENG> on the installation CD.

z

The AVM ISDN CAPI Port Driver is installed using the
SETUP.EXE file located in the SOFTWARE\CAPIPORT\
CAPIPORT.<OPERATING SYSTEM>\ ENG folder on the CD.

z The FRITZ!X configuration software is installed by

running the SETUP.EXE file found in the SOFTWARE\
CONFIG\<ENG> folder on the CD.

z Install ISDNWatch with number filter functions using the

SETUP.EXE file located in the SOFTWARE\TOOLS\
ISDNWATCH folder on the CD.

The CD_INFO.HTM file in the root directory of the FRITZ!X USB
CD lists the contents of the CD.

32 FRITZ!X USB – 3 Software Installation

Removing Software Components

4 Removing Software

Components

The steps required to remove the software vary depending
on your computer's operating system. See the section below
that describes uninstallation in your operating system.

4.1 Removing Software in Windows XP

Proceed as follows to remove the FRITZ!X USB driver software
in Windows XP:

1. Open the System Properties of Windows by clicking
through “Start / Control Panel / Performance and
Maintenance / System” and select the “Device
Manager” button on the “Hardware” settings page.

2. In the “Network adapters” section of the Device
Manager, select the “AVM FRITZ!X USB” entry.

3. Select the “Uninstall” command in the “Action” menu.

4. Confirm the uninstallation in the following security
prompt. FRITZ!X USB will be removed.

This completes uninstallation of the driver software of
FRITZ!X USB in Windows XP.

Proceed as follows to remove the software components in
Windows XP:

1. Click the “Add or Remove Programs” icon in the “Start /
Control Panel”.

2. Make sure that the “Change or Remove Programs”
button is selected in the column to the left.

3. The components of FRITZ!X USB are found in the list of
installed software. Their names are:

– AVM FRITZ!

– AVM FRITZ!X

– AVM ISDN CAPI Port

FRITZ!X USB – 4 Removing Software Components 33

Removing Software Components in Windows Me/98

4. Select the software component you want to remove.

5. Click the “Change/Remove” button. All of the selected
component's files and settings are deleted from your
computer.

6. Repeat this process to remove other software
components of FRITZ!X USB.

This completes the uninstallation of the selected
components.

4.2 Removing Software Components in Windows Me/98

To remove some or all of the FRITZ!X USB software
components, proceed as follows:

1. Select “Start / Settings / Control Panel”, then double-

click the “Add/Remove Programs” icon.

2. The components of FRITZ!X USB are found in the list of

installed software. They appear with the following
descriptions:

– AVM FRITZ!

– AVM ISDN CAPI Port

– AVM FRITZ!X USB

– AVM FRITZ!X

3. Select the components to be removed.

4. Click the “Add/Remove” button. The Uninstall program

starts. All of the selected component's files and
settings are deleted from your computer.

5. Repeat this process to remove other software

components of FRITZ!X USB.

6. Restart your computer.

Rebooting the computer concludes the uninstallation.

34 FRITZ!X USB – 4 Removing Software Components

Removing Software Components in Windows 2000

4.3 Removing Software Components in Windows 2000

Proceed as follows to remove the FRITZ!X USB driver software
in Windows 2000:

1. Open the system properties of Windows by clicking

through “Start / Settings / Control Panel / System” and
select the "Device Manager" button on the “Hardware”
settings page.

2. In the “Network adapters” section of the Device

Manager, select the “AVM FRITZ!X USB” entry.

3. Select the “Uninstall” command in the “Action” menu.

4. Confirm the uninstallation in the following security

prompt. FRITZ!X USB will be removed.

This completes uninstallation of the driver software of
FRITZ!X USB in Windows 2000.

Proceed as follows to remove the software components in
Windows 2000:

1. Click the “Add or Remove Programs” icon in the “Start /

Control Panel”.

2. Make sure that the “Change or Remove Programs”

button is selected in the column to the left.

3. The components of FRITZ!X USB are found in the list of

installed software. Their names are:

– AVM FRITZ!

– AVM FRITZ!X

– AVM ISDN CAPI Port

4. Select the software component you want to remove.

5. Click the “Change/Remove” button.

All of the selected component's files and settings are
deleted from your computer.

6. Repeat this process to remove other software

components of FRITZ!X USB.

This completes the uninstallation of the selected components.

FRITZ!X USB – 4 Removing Software Components 35

FRITZ!: Internet and ISDN Software

5 FRITZ!: Internet and ISDN

Software

FRITZ! opens the door to a whole world of communication:
file transfer, fax, Web surfing and much more.

5.1 The Many Facets of FRITZ!

Once FRITZ!X USB is installed on your computer, the
application interface CAPI 2.0 is available. The FRITZ!
communications software uses this interface to access the
installed hardware.

FRITZ! consists of the following modules:

The module FRITZ!web allows the user to dial into the
Internet simply and directly. Thanks to channel bundling and
data compression, Internet connections with extremely high
data transmission speeds can be established. The option of
automatically clearing down idle connections saves
connection charges, regardless of the rate charged on the
line.

The ISDN file manager FRITZ!data allows you to transfer files
quickly and securely, and to provide files on your computer
to outside callers. You can assign individual access rights as
desired.

FRITZ!fax allows you to send and receive faxes in accordance
with the analog Group 3 (analog) fax standard. You can send
faxes directly from your text processing program. FRITZ!fax
can also poll fax servers, or work as a fax polling server itself.

With FRITZ!fon plus a full-duplex sound adapter and a speech
input/output device, telephone conversations can be
conducted directly from your PC – with convenient phone book
management and a notes function. Three parties can be
connected in a conference call. You can send SMS messages to
both fixed and mobile lines. FRITZ!fon includes an answering
machine. Different messages can be configured for specific
numbers, callers and times of day.

36 FRITZ!X USB – 5 FRITZ!: Internet and ISDN Software

Blocking Numbers With ISDNWatch

In the FRITZ! Address Book you can store all the information
needed to dial up connections from the various modules.
The Address Book can be opened from any FRITZ! module.

For detailed information on FRITZ!, see the Online Help and
the FRITZ! manual. The manual is supplied as a PDF file in
the \SOFTWARE\INFO\<LANGUAGE> folder on the installation
CD. If the Acrobat Reader for reading PDF files is not
installed on your system, install it from the same folder on
the FRITZ!X USB CD.

5.2 Blocking Numbers With ISDNWatch

ISDNWatch is a program which offers a multitude of
functions to support you in controlling and securing your
ISDN connections.

With the ISDNWatch number filter you can block individual
numbers or whole groups of numbers for outgoing and
incoming connections. For instance, you can block foreign
numbers, long-distance numbers or costly service numbers.
By blocking expensive service numbers you can prevent web
dialers from establishing costly connections from your
computer.

ISDNWatch with filtering functions is integrated starting from
FRITZ! version 3.03.

You can also install the ISDNWatch program separately; for
more information, see the section “Installing Individual
Software Components” on page 32.

For more information about the number filter and
configuration instructions, see the ISDNWatch Online Help.

No numbers can be blocked for telephones connected to the
analog extensions. For terminal devices at extensions you
can use the FRITZ!X configuration program to set up number
restrictions.

FRITZ!X USB – 5 FRITZ!: Internet and ISDN Software 37

Into the Internet With FRITZ!web

5.3 Into the Internet With FRITZ!web

In addition to the traditional ISDN services such as file
transfer or telefax, FRITZ!X USB also supports Internet
access. You can explore the World Wide Web, exchange e­mail or enter chat rooms.

For detailed information on configuring and using FRITZ!web,
please see the FRITZ! Online Help.

Defining the Default Provider

After installing FRITZ!web, specify which of your Internet
Service Providers (ISPs) is your default connection to the
Internet. The default connection is automatically on stand-by
when FRITZ!web starts. When data from the Internet is
requested, for example, when your Web browser starts up,
the connection is dialed up automatically.

All Information at a Glance

The FRITZ!web window displays all important information
about the current connection:

z The colors of four connection LEDs indicate whether a

default provider is configured, whether the B channels
are inactive, in the process of connecting or active, and
whether data compression is set for an active
connection.

z The throughput chart displays the data transfer rates for

incoming and outgoing data.

z A timer bar indicates how much time remains before an

idle connection will be cleared down automatically.

z Click with the right mouse button in the diagram

window to open the context menu. From this context
menu you can access all FRITZ!web commands.

38 FRITZ!X USB – 5 FRITZ!: Internet and ISDN Software

Clearing Idle Connections Automatically

Clearing Idle Connections Automatically

In the FRITZ!web settings you can specify how many seconds
the line is allowed to remain idle before the existing
connection to the Internet is automatically cleared down. An
example: You request a web page and view it in your
browser. While you are reading, no further data is requested
over the Internet connection. After the delay you have
specified in the settings, FRITZ!web hangs up the idle
connection. Now you can continue reading the Internet page
without accruing any further charges. The connection is not
re-established until you click a link or enter another URL.
Thanks to FRITZ!web’s fast dial-up, you will hardly notice that
the connection is being restored.

Specifying an Outgoing Caller ID

In order to keep track of the online costs incurred, you can
designate one of your line’s MSNs as the outgoing Caller ID
in the FRITZ!web “Settings” page, opened through the
context menu. All online charges will then be billed to the
specified number.

Call Bumping for 2-channel Internet Connections

FRITZ!web can be configured to clear the second B channel
for an incoming call during a 2-channel Internet connection.
When an incoming call is signaled, one B channel is cleared
down so that the call can be answered by the appropriate
terminal equipment. When the connection with the incoming
call is ended, the second B channel is switched back to the
Internet connection automatically.

For more information, see the FRITZ!web Online Help on the
“Channel Bundling” settings page in the “Settings” dialog.

FRITZ!X USB – 5 FRITZ!: Internet and ISDN Software 39

Using ISDN Services With FRITZ!

5.4 Using ISDN Services With FRITZ!

ISDN integrates the entire range of telematics services, such
as telephone, telefax, data and video communication, in a
single digital telecommunications network. FRITZ! turns your
computer into a convenient communications hub which
provides all these services.

You can also use third-party communications applications
based on CAPI 2.0.

Multiple Subscriber Numbers for the FRITZ! Modules

To receive fax and data calls with FRITZ!, it is not necessary to
assign distinct Multiple Subscriber Numbers (MSNs) to the
different modules, since FRITZ!fax answers calls with the
service indicator "voice", while FRITZ!data responds only to
calls with the service indicator "data".

FRITZ!fax and FRITZ!fon, on the other hand, all use the
"voice" indicator. If you want these modules to respond to
calls ment for them, you must assign distinct MSNs for call
acceptance to FRITZ!fax and FRITZ!fon, and to any telephones
or fax machines connected to analog extensions. Specify the
settings on the "ISDN" settings page of each FRITZ! module.

5.5 Into the Internet With AVM System Drivers

Alternative to FRITZ!web, Internet connections can be
established using the AVM ISDN CAPI Port Driver. This
system driver is controlled via Dial-Up Networking. The
system driver from AVM allows you to use CAPI-based ISDN
applications alongside communications programs that do
not have built-in CAPI support.

During the FRITZ! installation you can specify whether you
want to add FRITZ!web to the “Startup” group. If so, then
FRITZ!web acts as your computer’s default connection to the
Internet as soon as you start your computer. If you want to
use Dial-Up Networking to connect to the Internet, you must
exit FRITZ!web or remove it from the “Startup” group.

40 FRITZ!X USB – 5 FRITZ!: Internet and ISDN Software

AVM ISDN CAPI Port Driver

AVM ISDN CAPI Port Driver

The AVM ISDN CAPI Port Driver allows you to use an ISDN­Controller integrated in FRITZ!X USB as if it were a modem.

Programs designed to communicate with modems can use
the AVM ISDN CAPI Port Driver to address the ISDN interface.
This means that all of the various communications options of
Windows can be used with all AVM ISDN-Controllers. For
example, you can use Dial-Up Networking and the TCP/IP
protocol to dial into your Internet Service Provider.

The ISDN CAPI Port Driver creates a number of virtual
modems in your system, each of which is configured such
that it can be used immediately with most applications.
These modems can be selected in Windows applications
such as Dial-Up Networking and Microsoft
Exchange/Outlook. Just select a pre-configured destination
to launch ISDN communication.

The modem settings can be customized by means of AT
commands. For more information, see the Online Help of the
AVM ISDN CAPI Port Driver. The Online Help is located on the
SOFTWARE\CAPIPORT\CAPIPORT.<OPERATING SYSTEM\ENG>
folder on the installation CD.

5.6 Ready to Receive on Standby

If your computer supports ACPI (Advanced Configuration
Power Interface), you can take advantage of the energy­saving features of standby and hibernation.

These two conditions differ in the following ways:

z Standby: all devices that consume large amounts of

energy are turned off, such as the monitor, hard disks
and other devices.

z Hibernation: also saves the contents of main memory

to the hard disk. In this condition energy consumption
is even lower than on standby.

Computers on standby or in hibernation appear to be
switched off. Both conditions are ended by operating the
keyboard or the power switch. Standby can also be ended

FRITZ!X USB – 5 FRITZ!: Internet and ISDN Software 41

Does the Computer Support ACPI?

upon the request of a hardware component or an external
device, for instance, when a fax arrives through the FRITZ!X
USB. When the fax program activates to accept the incoming
fax, the energy-saving condition is ended.

FRITZ!X USB thus offers you the option of ending standby
operation for incoming faxes and calls by using the “Remote
Wake Up over ISDN” command. Once the computer is
reactivated, it checks whether a suitable program is ready to
accept the incoming call.

Does the Computer Support ACPI?

Use the following checklist to determine whether your
computer supports ACPI:

z You work with Windows XP, Me or 2000.

z Windows XP: ACPI-capable components are listed

under “System devices” on the “Device Manager”
settings page (“start / Control Panel / Performance and
Maintenance / System / Hardware”).

z Windows Me: ACPI-capable components are listed

under “System devices” on the “Device Manager”
settings page (“Start / Settings / Control Panel /
System”).

z Windows 2000: ACPI-capable components are listed

under “System devices”, accessed by clicking the
“Device Manager” button on the “Hardware” settings
page (“Start / Settings / Control Panel / System”).

z The command “Stand by” appears along with

“Hibernate” in the “Shut down” window, opened
through the “Start” menu.

“Remote Wake Up over ISDN” can only be used if the
hibernation option is available on your computer but
deactivated.

z

All of the devices installed on your computer support ACPI.

A single device that does not support ACPI is enough to
make your computer incapable of ACPI support!

42 FRITZ!X USB – 5 FRITZ!: Internet and ISDN Software

Always Prepared With “Remote Wake Up”

For more information on ACPI, see Windows Help on the
FRITZ!X USB CD in the SOFTWARE\INFO folder or the manuals
for your computer and motherboard.

Always Prepared With “Remote Wake Up”

Please note the following to keep FRITZ!X USB and FRITZ!
ready to receive at all times in standby operation.

z Deactivate the “Hibernation” option. The “Remote

Wake Up over ISDN” command is not available when
the system is hibernating.

z For an incoming call to “wake up” the computer from

standby, at least one ISDN application must indicate to
the CAPI driver that it is ready to receive. Make sure that
a suitable application is started.

The computer will be “woken up” when FRITZ!X USB receives
information about an incoming call during standby (hence
the name “Remote Wake Up”). The program checks the
service indicator and phone number of the incoming call; if a
suitable program is active, the call will be accepted.

Depending on the power options set, the computer may
return to standby after checking the call parameters.

FRITZ!X USB – 5 FRITZ!: Internet and ISDN Software 43

Configuring FRITZ!X USB

6Configuring FRITZ!X USB

The FRITZ!X configuration software is provided to configure
your FRITZ!X USB conveniently. Use this program to adapt your
telecommunications system to your individual needs. The
program can save you the time and trouble of configuring each
setting from an extension telephone.

6.1 The FRITZ!X Commands

All available commands of the configuration software are
provided in the “Settings”, “Charges”, “Telephony”, “LCR”
and “Update” menus. The individual menus are presented
below. For more information, see the Online Help.

Main window of the FRITZ!X configuration software

Settings

The commands in this menu configure your PBX according to
your needs. Here you can assign MSNs to the extensions and
define properties for the extensions. Extension properties
are features that can be activated or deactivated as you
require. See section “Factory Settings” on page 45 for
information about how the individual FRITZ!X USB features
are configured when the device is dispatched from the
factory.

This menu also provides commands for call diversion to
another extension or call forwarding via the central exchange.
You also have the option of defining which external numbers
can be reached by any given extension and can configure the
Do Not Disturb feature.

44 FRITZ!X USB – 6 Configuring FRITZ!X USB

Factory Settings

Charges

FRITZ!X logs all charges incurred at the PBX and provides
statistical evaluations. This provides an overview of the
monthly charges incurred by the PBX. The charge statistics
can be displayed in tables and also as a graph. The charge
lists can also be exported to a file for further processing.

Te le ph on y

This menu includes everything you need to call internal or
external parties from your computer. With these commands
you can maintain the Address Book and view the Event Log
and the Caller List. The Event Log records all events that take
place at the extensions. All incoming calls are registered in
the Caller List.

LCR

FRITZ!X provides an LCR (Least Cost Routing) feature. With
this function, the most economical provider for a connection
is selected automatically, depending on the number dialed
and the time of day. You can configure schedules to select
the best provider according to the area code dialed and time
of day the call is conducted.

Update

Use this menu to update the PBX software (firmware) to keep
your PBX up with the latest technology.

6.2 Factory Settings

Your FRITZ!X USB telecommunications system is ready for
operation with the factory settings.

The following settings are configured upon delivery:

z No Multiple Subscriber Numbers (MSNs) are assigned

to the individual extensions. All extensions ring for all
incoming calls.

z All extensions are set to automatic outside dialing. You

hear the external dial tone immediately when you pick
up the receiver.

FRITZ!X USB – 6 Configuring FRITZ!X USB 45

Factory Settings

z

Call waiting is disabled on all extensions.

z Reject calls when busy (Busy on Busy) is disabled for all

extensions.

z Call Diversion via the second B channel is disabled on

all extensions.

z Call forwarding is disabled for all MSNs.

z Suppression of the outgoing Caller ID is disabled on all

extensions.

z Incoming Caller ID display is activated on all

extensions.

z The Do Not Disturb function is enabled for all

extensions.

z The LCR function is disabled for all extensions.

z The Group Call function is disabled for all extensions.

z For terminal devices that support SMS, the acceptance

of SMS messages is activated for all extensions.

z Dialing restrictions are disabled on all extensions.

z Connected Line Identification Presentation (COLP) is

enabled for all extensions.

z The 16 kHz charge-unit pulse is disabled for all

extensions.

z The Quick-Dial memory of the PBX is empty.

46 FRITZ!X USB – 6 Configuring FRITZ!X USB

Starting the Configuration Software

6.3 Starting the Configuration Software

Start the configuration software by selecting “Start / (All)
Programs / AVM / FRITZ!X”.

The first time you start the configuration program, the
Configuration Wizard opens with a welcome window. Follow
the instructions on the screen of the Configuration Wizard to
make the basic settings for your FRITZ!X USB.

You can also start the Configuration Wizard at a later point in
time by selecting “File / Wizard...” from the main window of
the configuration program.

6.4 Adjusting Settings

In order to use all of the commands of your PBX, you should
adapt the settings listed below. If you configured your PBX
using the Configuration Wizard, than these settings are
already in effect.

Among these settings are:

z assigning names to the extensions

z defining the local dialing prefix

z changing the charge unit

z entering MSNs

z assigning MSNs to the extensions

z assigning numbers for outgoing calls

The following sections explain how to go about configuring
the settings. Perform the settings in the order presented
here.

H

Have ready the documents in which your ISDN provider
supplied the Multiple Subscriber Numbers (MSNs) for your
ISDN line.

FRITZ!X USB – 6 Configuring FRITZ!X USB 47

Assigning Names to the Extensions

Assigning Names to the Extensions

Four extensions are available on the FRITZ!X USB. You can
enter a description for each extension.

1. Select the “General” settings page in the “Settings”

menu.

2. You can enter a name for each extension in the window

area labelled “Assigning Internal Parties/Devices to the
Extensions”.

Checking the Charge Unit

If you would like to use the charge statistics of FRITZ!X, make
sure that the charge unit entered here is correct for your ISDN
line. The charges are calculated on the basis of this value.

1. Select the “General” settings page in the “Settings”

menu.

2. In the “Charge Unit” section of the window, enter the

cost of one unit. The currency symbol displayed
depends on your computer's currency settings (“Control
Panel / Regional Settings”). The value can be changed
here.

Make sure that your ISDN provider has enabled the trans­mission of charge information on your line.

Entering MSNs

Your ISDN provider supplied 3 to 10 numbers for your ISDN
line. These numbers are known as Multiple Subscriber
Numbers (MSNs). The Multiple Subscriber Numbers facilitate
the direct dialing of connected devices like telephones,
answering machines or fax machines. A terminal device can
only be dialed directly when it has been assigned its own
MSN. Before assigning the MSNs to individual extensions,
you must first tell the FRITZ!X software which MSNs are
available. To do this, perform the following two steps:

48 FRITZ!X USB – 6 Configuring FRITZ!X USB

Assigning MSNs to the Extensions

1. Select the “MSNs” settings page in the “Settings”
menu.

2. Enter the MSNs you received from your ISDN provider in
the number fields. It is not necessary to enter the MSNs
in any particular order.

Assigning MSNs to the Extensions

To assign MSNs to extensions:

1. Select the “Extensions” settings page in the “Settings”
menu.

2. Up to three MSNs can be assigned to each extension.
Three list fields labelled “1st MSN”, “2nd MSN” and
“3rd MSN” are provided for each extension. The MSNs
configured on the “MSNs” settings page are available
for selection in these list boxes. Select the desired
MSNs for each extension.

Defining Outgoing Numbers

The outgoing number is the one to which all costs for
outgoing calls will be charged. For outgoing calls the MSN
entered will be transmitted to the party called, unless Caller
ID suppression (CLIR) has been activated.

1. Select the “Extensions” settings page in the “Settings”
menu.

2. You have already assigned the MSNs to the extensions.
The MSN entered in the list field labeled “1st MSN” is
automatically the number used for outgoing calls. If no
entry is specified here, the “main MSN” of your ISDN
line will be defined as the outgoing number for this
extension.

3. If you want an extension to be limited to outgoing calls
only, activate the “only for outgoing calls” option.

FRITZ!X USB – 6 Configuring FRITZ!X USB 49

Advanced Settings

6.5 Advanced Settings

The advanced settings allow you to use ISDN features at your
analog extensions.

The three advanced settings used most frequently are
explained in detail here. For information about how to
configure additional settings, see the “Guide” section in the
FRITZ!X Online Help.

Configuring Extension Properties

The following properties can be activated for the extensions:

z Automatic Outside Dialing

z Busy on Busy

z CLIP (displaying the Incoming Caller ID) This feature is

only effective if your telephone supports CLIP. It may also
be necessary to activate a CLIP option on your telephone.
For additional information, please see the PDF file
COUNTRY_SETTINGS.PDF in the SOFTWARE\iNFO\
<LANGUAGE> folder on the FRITZ!X USB CD.

z CLIR (local number will not be transmitted)

z COLR (Connected Line Identification Restriction)

z Use charge-unit pulse

z Answering Machine

z Call waiting option

z Use LCR

z Group Call

z Accept SMS

For information about how these features are configured
upon delivery, see the section “Factory Settings” on page 45.

1. Select the “Extension Properties” settings page in the
“Settings” menu.

2. Activate the features desired for each extension.

50 FRITZ!X USB – 6 Configuring FRITZ!X USB

Configuring Call Diversion via the Second B-channel

Configuring Call Diversion via the Second B­channel

This kind of call forwarding lets you divert calls for an
extension either to a different extension or to an external
line. Call diversion to an externe line is charged like an
outgoing call to the diverted number.

1. Select the “Call Diversion” settings page in the
“Settings” menu.

2. Enter the number to which the calls are to be diverted in
the “Divert to” field. If calls are to be diverted to a
different extension, enter the number of the other
extension here (1, 2, 3 or 4, not the MSN assigned).

Example for internal call diversion to extension 2

3. Define in the list field “Condition” when and under
what circumstances the call should be diverted.

FRITZ!X USB – 6 Configuring FRITZ!X USB 51

Configuring Call Forwarding

Configuring Call Forwarding

With call forwarding you can forward incoming calls for one
Multiple Subscriber Number (MSN) to an external line. This
means that calls are forwarded depending on which MSN of
your line was dialed.

Ask your ISDN provider whether “Call Forwarding” is
available on your ISDN line. Enabling call forwarding is
subject to charges.

For additional information, please see the PDF file COUNTRY_
SETTINGS.PDF in the SOFTWARE\INFO\<LANGUAGE> folder on
the FRITZ!X USB CD.

1. Select the “Call Forwarding” settings page in the
“Settings” menu.

2. Select from the list field “Number (MSN)” the MSN for
which calls are to be forwarded.

3. Enter the outside number to which the calls are to be
forwarded in the “Forward to” field.

4. Define in the list field “Condition” when and under
what circumstances the call should be forwarded.

Avoid activating call diversion and call forwarding at the
same time.

52 FRITZ!X USB – 6 Configuring FRITZ!X USB

6.6 Special Commands

FRITZ!X provides telephony, functions to log activities at your
extensions and evaluate charges, the LCR feature, an
updating function for the PBX software (firmware) and a
command to restore factory settings.

The update command and the command for restoring factory
settings are explained below. For information about how to
configure additional settings, see the “Guide” section in the
FRITZ!X Online Help.

Updating the PBX Software

The version of the software currently in use, its date of
release and the date of the last update are displayed in the
"Update" window of the menu.

With FRITZ!X you can update your PBX the technical features
of by simply loading the new PBX software to your computer
and perform an update.

There are a number of ways to load new PBX software to your
computer.

Special Commands

From the AVM Data Call Center (ADC)

1. Start FRITZ!data and dial the number of the ADC:

030 / 39 98 43 00

2. The “CARDWARE\<DEVICE NAME>\FIRMWARE” folder
contains a file with the suffix “.exe”. Load this file to your
computer.

From the AVM Internet server

Go to the AVM web site:

http://www.avm.de/en

The AVM web site offers detailed information and updates
free of charge:

z The “Products” category provides detailed information

about all AVM products as well as announcements of
new products and product versions.

FRITZ!X USB – 6 Configuring FRITZ!X USB 53

Updating the PBX Software

z

From the “Service” area the FAQs may be accessed.
These lists of Frequently Asked Questions along with
their answers present concrete support suggestions
and tips. Solutions to concrete problems are offered
here.

z The latest driver software and software for your PBX can

be downloaded from the “Download” section.

Performing the Update

Once you have loaded new firmware on your computer and
unpacked it (by double-clicking), proceed as follows:

1. Start the configuration software by selecting “Start /
(All) Programs / AVM / FRITZ!X”.

2. Select the “Update” settings page in FRITZ!X.

3. In the text field, enter the path to the location where
you have saved the update file locally. This entry can
also be selected using the “Browse ...” button. The file
ends with the suffix “.dat”. If you clicked “Browse...”,
the lower window will report whether the selected file is
a valid update file, and, if so, which version it contains.
If the update file is a later version than the currently
active firmware, it is recommended that you install the
update.

4. Then click the “Update” button to perform the update.
A warning message appears. If you are sure you want to
perform the firmware update, confirm the message. If
the update version is older or as old as the version
installed on your computer, you will also be prompted
to confirm that the update should be performed.

Do not disconnect FRITZ!X USB from the computer during
a firmware update, and do not unplug the FRITZ!X USB
power cord! If the firmware update is interrupted, your
FRITZ!X USB may become unusable! In that case, repeat
the update procedure.

A message indicates that the update has been completed
successfully. The PBX is then reset and its new version
number is displayed.

54 FRITZ!X USB – 6 Configuring FRITZ!X USB

Restoring Factory Settings

Restoring Factory Settings

If you have not yet configured any settings for FRITZ!X USB,
the factory settings are active (see the section “Factory
Settings” on page 45).

If you have configured settings for FRITZ!X USB and would
like to restore the factory settings, proceed as follows:

1. Click “Load Factory Settings...” from the “Tools” menu.

2. Confirm that you want to remove the selected
component by clicking on “Yes” at the safety prompt.

This activates the factory settings in FRITZ!X USB and
loads them to your computer. This operation may take
several seconds.

Please note that restoring the factory settings deletes all the
configuration settings made for FRITZ!X USB, both in the PBX
and in your computer. This operation cannot be reversed!

Re-loading the “Factory Settings” using the FRITZ!X
Configuration software will not affect the selected national
setting of your PBX, as described in the COUNTRY_
SETTINGS.PDF on the istallation CD.

FRITZ!X USB – 6 Configuring FRITZ!X USB 55

FRITZ!X USB Operation

7 FRITZ!X USB Operation

For complete instructions on dialing calls from your computer
using the FRITZ!X configuration program, see the Online Help.

For additional information, please see the PDF file COUNTRY_
SETTINGS.PDF in the SOFTWARE\INFO\<ENG> folder on the
FRITZ!X USB CD.

This chapter describes the use of features available on
FRITZ!X USB extension telephones. Some of the functions
described cannot be performed by pulse-dialing telephones.
For details, see the section “Using Pulse-Dialing Telephones
With FRITZ!X USB” on page 69.

For detailed information about how to use additional FRITZ!X
USB commands in connection with a connected telephone,
see the TELEPHONE.PDF file on the FRITZ!X USB CD.

The Hold button may be designated differently on different
telephone models (R, Hold, Flash etc.). Please see also the
section “Adjusting the Hold Button Function” on page 69.

7.1 Dialing External Calls

Dialing External Calls With Automatic Outside Dialing

N

M

Dialing External Calls With the Outside Line Prefix

N

0
M

56 FRITZ!X USB – 7 FRITZ!X USB Operation

Pick up the handset. You can hear the external dial
tone immediately, since the extension is set for
automatic outside dialing.

Dial the desired external number.

Pick up the handset. You hear the internal dial
tone.

Dial “0”. Now you hear the external dial tone.

Dial the desired external number.

Dialing Internal Calls

Dialing External Calls With Suppression of Outgoing Caller
ID (CLIR)

This function prevents your number from being displayed on
the telephone of the subscriber you call. Proceed as follows:

N
s31r

M

Pick up the handset.

Dial the sequence shown at left. Now you hear the
external dial tone.

Dial the desired external number.

After the CLIR sequence you do not need to dial the outside line
prefix “0”, regardless of whether your extension is set for
automatic outside dialing.

The CLIR sequence must be dialed before each call for which
your outgoing Caller ID is to be suppressed. To activate CLIR
permanently, see the configuration program's Online Help.

It may be necessary to have your provider enable Caller ID
suppression (CLIR) for individual calls on your ISDN line.

7.2 Dialing Internal Calls

Dialing Internal Calls With Automatic Outside Dialing

N

R or ss Press the Hold button, or press the asterisk key

M

Pick up the handset. You hear the external dial tone
immediately, since the extension is set for
automatic outside dialing.

twice. You now hear the internal dial tone.

Dial the desired extension number.

Dialing Internal Calls Without Automatic Outside Dialing

N

M

Pick up the handset. You hear the internal dial
tone.

Dial the desired extension number.

FRITZ!X USB – 7 FRITZ!X USB Operation 57

Call Waiting

7.3 Call Waiting

Activate the “Call Waiting” feature to be notified during a call
if a second caller is dialing your line. An acoustic signal in
your telephone handset notifies you that a second call is
waiting. You can accept the connection with the new caller
within 30 seconds. If you ignore the signal, the waiting call is
rejected after 30 seconds.

R2

R1

R0

To accept a waiting call, dial the sequence shown
at left. Your original call is now on hold.

To return to your original connection, dial the
sequence shown at left.

You can also accept to the waiting call by hanging
up your existing connection, i.e., by hanging up the
handset. In this case the phone rings as soon as
you have hung up. Pick up the handset again to
accept the waiting call.

To reject a waiting call, dial the sequence shown at
left.

Call waiting can be enabled or disabled for each extension
individually. For instructions, please see the information in the
section “Assigning Names to the Extensions” on page 48.

58 FRITZ!X USB – 7 FRITZ!X USB Operation

7.4 Consultation / Hold

The “Consultation/Hold” feature allows you to place an
existing call on hold. You then may consult someone else at
your workplace or dial a second call. The party on hold does
not hear the second conversation. Once you have finished
the consultation, you can return to the original connection.

To place a call on hold and then reactivate it, proceed as
follows:

Consultation / Hold

Call No. 1

You are talking to Caller No.1.

P
R

M

Call No. 2

P
R

R1

Press the Hold button. Caller No.1 is now on hold
and you can consult someone else.

To dial a second call, simply dial either the desired
extension number or the outside line access “0”
followed by the desired external number.

If the call is answered, you can consult on this line.
The original caller is still on hold.

If the number you dialed is busy or the call is not
answered, press the Hold button again to return to
Call No. 1.

To switch back to Call No. 1 after talking on the
second connection, dial the sequence shown at
left. Call No. 1 is now active again.

If you return to Caller No. 1 by pressing the Hold button, the
connection to Caller No. 2 is not cleared down until Caller No. 2
hangs up. Connection charges continue to accrue.

Call No. 1

P

O

Instead of pressing the key sequence shown
above, you can also return to Call No. 1 by hanging
up the handset. In this case the second connection
is ended. Your telephone rings, and when you pick
up the handset Call No. 1 is active again.

Hang up the handset to end the connection.

FRITZ!X USB – 7 FRITZ!X USB Operation 59

Alternating Between Calls

7.5 Alternating Between Calls

Whenever you have one active connection and one caller on
hold, you can switch from one call to the other as often as
you want using the Hold button.

To alternate between two connections, proceed as follows:

Call No. 1

P
R
M

Call No. 2

P
R2

Call No. 1

P
R2

You are talking to Caller No.1.

Press the Hold button. Call No. 1 is now on hold.

To dial a second call, simply dial either the desired
extension number or the outside line access “0”
followed by the desired external number.

If the call is answered, you can consult on this line.
The original caller is still on hold.

To switch from Call No. 2 to Call No. 1, dial the
sequence shown at left.

Call No. 1 is now active again and Call No. 2 is on
hold.

To switch back from Call No. 2 to Call No. 1, dial the
same sequence again. In this way you can alternate
between the two connections.

60 FRITZ!X USB – 7 FRITZ!X USB Operation

Transferr i n g Ca lls

The alternating connections can be ended in a number of
ways:

O

R1

O
K

Call

P

The caller on hold hangs up. You can continue
talking on the active connection.

You end the active connection by dialing the
sequence shown at left. The call that was on hold is
now active again, and there is no call left on hold.

You can also return to the call on hold by hanging
up the handset: this ends the currently active
connection. In this case the phone rings as soon as
you hang up. Pick up the handset again to return to
the last call that was on hold.

7.6 Transferring Calls

The “Call Transfer” function allows you to transfer a
connection from one FRITZ!X USB extension to another. To do
so, proceed as follows:

Call No. 1

P
R
M

Call No. 2

P
O

You are talking to Caller No.1.

Press the Hold button. Caller No. 1 is now on hold.

To announce the call to another internal user, dial
his or her extension number.

You can now talk with the other internal user.

To transfer the original call to the other internal
extension, simply hang up the handset.

FRITZ!X USB – 7 FRITZ!X USB Operation 61

External Transfer

7.7 External Transfer

With this ISDN feature you can connect two external parties
with each other, when one connection has been active and
the other has been on hold. Then you can end your own
connection while the other two parties continue their
conversation.

You can also connect external parties from a three-party
conference. For more information, see also the instructions
in the TELEPHONE.PDF file on the FRITZ!X USB CD.

This feature must be enabled on the line by your ISDN
provider. Once the function has been enabled, you can activate
it using your telephone.

Proceed as follows to connect two external parties, one from
an active connection and the other from a call on hold:

N
M

R
M

R4

O

Pick up the handset of your telephone.

Dial the number of the external subscriber and
begin a normal call.

Press the Hold button.

Dial "0" followed by the number of a second
external subscriber. You can now talk to the second
subscriber while your first call is on hold.

To clear your connections while allowing the
external parties to continue the call, connect the
parties with each other.

Dial the sequence shown at left. The connection on
hold and the active connection are connected with
each other. The external parties continue the call
while you clear the connection.

Hang up the handset.

62 FRITZ!X USB – 7 FRITZ!X USB Operation

Three-Party Conference Call

7.8 Three-Party Conference Call

FRITZ!X USB allows you to hold telephone conferences with
two other people at once. Two external and one internal
party, or two internal and one external party can conduct a
conference call with each other.

You can set up a three-party conference as follows:

N
M
R
M

R3

D

O

R2

Pick up the handset of your telephone.

Dial the external number of the first party. Talk.

Now press the Hold button.

To dial a second call, simply dial the desired
extension number or the outside line access “0”
followed by the desired external number. You can
now talk to the second subscriber while your first
call is on hold.

Dial the sequence shown at left to begin a three­party conference call.

Now all three participants can confer together. If
either of the other two parties hangs up, your
connection with the remaining participant remains
active.

You can end the three-party call by hanging up the
handset.

You can also switch from the three-party call back
to the original two-party connection. To do so,
press the Hold button followed by “2”. This ends
the three-party conference. The first connection is
now active. The other external call is on hold. You
can alternate between the two connections by
dialing the same sequence again.

FRITZ!X USB – 7 FRITZ!X USB Operation 63

Call-back on Busy

7.9 Call-back on Busy

If an external number that you dial is busy, you can request a
signal to tell you when the line you dialed is available again.
When the subscriber you dialed hangs up, your telephone
rings for 20 seconds as it would for an incoming call. When
you pick up your handset, the number of the desired party is
automatically dialed again.

Note that this feature, technically known as “Completion of
Call to Busy Subscriber” or CCBS, must be enabled for your
ISDN line. Once the function has been enabled, you can
activate it using your telephone.

To activate this feature, proceed as follows:

M

5

O
K

N

You have just dialed a number and now you hear
the busy signal.

Within 20 seconds, dial “5”. Wait for the
acknowledgment tone.

Hang up the handset.

As soon as the subscriber you dialed hangs up,
your telephone will ring.

Pick up the handset. The subscriber’s number is
dialed again automatically.

Your call-back request is cleared after 45 minutes, or after
successful redialing. Only one call-back request may be
active at a time.

64 FRITZ!X USB – 7 FRITZ!X USB Operation

Call-back on No Response

7.10 Call-back on No Response

This function can be used when you dial an external number
and the party does not respond. Once the party can be
reached again and conducts a call from her or his phone,
this function recognizes when this conversation is ended.
Your telephone rings. When you pick up your handset, the
number of the desired party is automatically dialed again.

This feature is supported for both external and internal
connections.

Note that this feature must be enabled for your line by your
ISDN provider. Once the function has been enabled, you can
activate it using your telephone.

To activate this feature, proceed as follows:

M You have just dialed a number and hear a ring tone.
5 If the call is not answered, dial the number “5”.

Q

O Hang up the handset.
N Pick up the handset. The number of the remote party

Wait for the acknowledgment tone.

is dialed automatically.

The telephone network registers the next time the telephone
you called is used, and then signals you as soon as the
number is available.

K
N

K

Your telephone rings.

Pick up the handset. The number of the remote party
is dialed automatically.

The telephone at the desired number rings.

FRITZ!X USB – 7 FRITZ!X USB Operation 65

Call Tracing (MCID)

7.11 Call Tracing (MCID)

The “Call Tracing” feature, technically known as “Malicious
Caller Identification” or MCID, must be enabled for your line
by your ISDN provider. Once the function has been enabled,
you can activate it using your telephone.

During a call or after the caller hangs up, dial the following
sequence:

Rs39r

For more information about this feature, contact your ISDN
provider.

Activating the “Call Tracing” feature

7.12 Picking Up Calls From Another Extension

The pickup function allows you to respond to a call ringing
on another extension at your own phone. You can pick up
calls from known and unknown extension numbers. For more
information, see also the instructions in the TELEPHONE.PDF
file on the FRITZ!X USB CD.

N
s09
P

This function can also be used to take an incoming call that has
already been answered by an answering machine on the other
extension. A call that has already been answered can only be
picked up if the “Group call” has been disabled and the “Call
waiting disabled” option on the “Extension Properties”
settings page has been enabled for the given extension.

Pick up the handset.

Dial the sequence shown at left.

The call is now connected to your extension, and
you can talk with the caller.

66 FRITZ!X USB – 7 FRITZ!X USB Operation

7.13 Group Call

FRITZ!X USB’s “Group call” feature allows you to ring all other
extensions at the same time. To do so, you must first
configure the extension for internal dialing. Your call is
connected with whichever extension answers first.

Group Call

N
9

Pick up the handset.

Instead of an extension number, dial “9”. All
extensions that are not busy ring.

Group calls can be enabled or disabled for each extension
individually.

7.14 Suspend/Resume

The “Suspend/Resume” feature, also known technically as
“Terminal Portability”, allows you to suspend an existing
connection and resume it at another point on the S
connection can be resumed at a different ISDN terminal device
( such as an ISDN telephone) that is connected to your BRI line
alongside FRITZ!X USB.

To suspend a call, proceed as follows:

P
R
s1 PC s

You are talking to Caller No.1.

Press the Hold button. Call No. 1 is now suspended.

Dial the sequence shown at left, replacing “PC”
with the parked-call ID. The parked-call ID can be
any number between 0 and 99. You will need to
enter this ID again when you resume the call.

bus. The

0

You will hear an acknowledgment signal to indicate that the
call has been successfully suspended. If you hear the failure
signal, this may indicate that you made a mistake, or that the

FRITZ!X USB – 7 FRITZ!X USB Operation 67

Using Keypad Messages

“Suspend/Resume” feature is not enabled on your line. It is
also possible that the parked-call ID you chose my already
be in use.

Q

O

After the acknowledgment tone, the connection is
suspended. You can hang up the handset.

The call remains suspended at the ISDN provider’s
local switch for two minutes.

To resume the connection, proceed as follows:

N

s1 PC s

Pick up the handset again. You must not have a call
on hold. Otherwise, FRITZ!X USB will attempt to
suspend it.

Dial the sequence shown at left, replacing “PC”
with the parked-call ID. The parked-call ID is the
number you entered when you suspended the call.

7.15 Using Keypad Messages

FRITZ!X USB offers the “keypad” function. With this function
you can control ISDN services or features by entering
characters and number strings with the telephone keypad.
These keyboard entries are called keypad messages. Keypad
sequences allow you to use ISDN services and features that
may not be supported by your ISDN terminal device.

Ask your ISDN provider for the specific keypad messages to
access ISDN features.

To enter a keypad message on an extension with automatic
outside dialing:

N

Pick up the handset.

sr Seq Dial the sequence shown at left. “Seq” stands for

the keypad message you received from your ISDN
provider.

68 FRITZ!X USB – 7 FRITZ!X USB Operation

Adjusting the Hold Button Function

To enter a keypad message on an extension without automatic
outside dialing:

N
0sr Seq Dial the sequence shown at left. “Seq” stands for

Pick up the handset.

the keypad message you received from your ISDN
provider.

7.16 Adjusting the Hold Button Function

Be sure to set the function of the hold button on your analog
terminal devices. Flash times from 80 ms (short flash) to 310
ms (long flash) are supported.

See the operating instructions accompanying your terminal
equipment.

7.17 Using Pulse-Dialing Telephones With FRITZ!X USB

Only some of the features of FRITZ!X USB can be used with a
pulse-dialing telephone. The following functions are
accessible from a pulse-dialing telephone:

z external dialing

z internal dialing (unless automatic outside dialing is

enabled)

z answering internal and external calls

z answering waiting calls by dialing “0”

z alternating between calls by dialing “0”

z holding calls by dialing “0”

The following operations cannot be performed from a pulse­dialing telephone:

z programming FRITZ!X USB

z picking up a call from another extension

FRITZ!X USB – 7 FRITZ!X USB Operation 69

Support

8 Support

AVM provides numerous sources of information to assist you
if any questions or problems arise. Whether manuals,
updates or support – here you will find the important
information you need.

In many cases problems which arise during operation can be
resolved by installing the current Microsoft Service Pack for
your operating system. The current service pack can be
obtained directly from Microsoft.

8.1 Information Sources

To take advantage of all commands and features of your
FRITZ!X USB consult the following information resources:

Documentation

The following documentation is provided for all components
of FRITZ!X USB:

z

Readme on the CAPI 2.0 Driver of FRITZ!X USB in the
WINDOWS.<OPERATING SYSTEM> folder on the FRITZ!X USB
CD. The readme contains the latest information.

z Help on the FRITZ!X configuration program: You can

open the detailed Online Help by pressing “F1” or
clicking the Help button.

z Configuring by Phone: for complete instructions, see the

file configuration program TELEPHONE.PDF in the folder \
SOFTWARE\INFO\<LANGUAGE> on the FRITZ!X USB CD.

z Configuration of country-specific settings: For additional

information, please see the PDF file COUNTRY_
SETTINGS.PDF in the SOFTWARE\INFO\<LANGUAGE> folder
on the FRITZ!X USB CD.

z The FRITZ! manual: A PDF version of the manual is

included in the FRITZ!X USB package in the \SOFTWARE\
INFO\<LANGUAGE> folder on the CD. If you need to install

70 FRITZ!X USB – 8 Support

Updates

the Acrobat Reader to read the PDF file, you can do so
using the installation program included in the same
folder on the CD.

z Help for the FRITZ! communications software: In all

FRITZ! modules you can open the detailed Online Help
by pressing “F1” or clicking the Help button.

z Help files for the AVM system drivers: If you install an

AVM system driver, such as the ISDN CAPI Port Driver, a
shortcut to the corresponding Help file is created on your
desktop. The Help files can also be found in the folders
SOFTWARE\CAPIPORT\CAPIPORT.<OPERATING YSTEM>\
<LANGUAGE> on the CD.

Internet

The AVM web site offers detailed information and updates
free of charge. Go to the following URL:

www.avm.de/en/Produkte/FRITZX

z The “Products” category provides detailed information

about all AVM products as well as announcements of
new products and product versions.

z Solutions to concrete problems are offered under “Help

Me”.

z The current driver software for all AVM ISDN-Controllers

can be downloaded from the “Download” area.

8.2 Updates

New driver software and software updates for your
FRITZ!X USB are available for downloading free of charge
from AVM's Internet site or the AVM Data Call Center (ADC).

Internet

To download updates from the Internet, please enter the
following URL:

www.avm.de/en/download

FRITZ!X USB – 8 Support 71

Troubleshooting

8.3 Troubleshooting

Driver software for FRITZ!X USB can be downloaded from this
location.

The AVM FTP server can also be used to download current
driver software. The download area of the FTP server can be
accessed by clicking the “FTP Server” link or entering the
following address:

www.avm.de/ftp

Not all errors indicate defects in FRITZ!X USB or your terminal
equipment. This section describes the most common error
conditions with their most likely causes and remedies.

Begin by performing the following checks:

z Do the LEDs on your FRITZ!X USB indicate normal

operation? The LED signals are described in the section
“LEDs FRITZ!X USB” on page 12.

z Is FRITZ!X USB operational? The green LED labeled

“Power” should be lit.

z Test the “Phone” LED for each extension:

If you pick up the handset of an extension phone, or if the
extension has an active connection, this is indicated by
an amber LED. Incoming calls are indicated by a blinking
LED.

If the LED does not light up when you pick up the
handset, this probably indicates a fault in the
telephone cord or a wiring error in the connector. Test
all the extensions one after another.

z Is the USB cable securely connected to the computer

and FRITZ!X USB?

z Is the power adapter securely connected to the AC

outlet and FRITZ!X USB?

z Is the ISDN cable securely inserted in the ISDN socket of

your NT (Network Terminator) and FRITZ!X USB?

72 FRITZ!X USB – 8 Support

Troubleshooting

z

Are your terminal devices – telephones, modems, fax
machines – correctly connected to FRITZ!X USB?

z Is your terminal device defective? Test it on a different

FRITZ!X USB extension or on a different PBX.

No external dial tone when you pick up the telephone
handset

Check whether automatic outside dialing is set for the
extension. If not, see if you can obtain a dial tone by dialing
“0”.

No internal dial tone when you pick up the handset

Check whether your extension is configured as an PBX
extension (you can obtain an external line by dialing “0”) or
whether automatic outside dialing is enabled for the
extension.

The busy signal sounds when the handset is picked up.

z If your terminal device has been set to automatic

outside dialing and the busy signal sounds when you
pick up the handset, all outside lines are currently
busy. At the moment you cannot dial an external call.
Wait until an external line is free.

z If your terminal device has been configured as a PBX

extension and the busy signal sounds after you dial the
outside dialing access (“0”), all outside lines are
currently busy. At the moment you cannot dial an
external call. Wait until an external line is free.

Your fax machine indicates that the line is busy

All external lines are currently busy. At the moment you
cannot dial an external call. Wait until an external line is free.

FRITZ!X USB – 8 Support 73

Troubleshooting

Automatic outside dialing is deactivated for your extension,
and you hear a busy signal 30 seconds after picking up the
handset or switching on your fax machine

This is not an error. FRITZ!XUSB sounds the busy signal if
your handset is off the hook for 30 seconds and no number
is dialed. Dial the desired phone or fax number within 30
seconds.

The extension does not ring for an incoming external call

z Check whether the terminal device that you expect to

receive an external call is connected to the right
extension. Then make sure that the MSN which your
caller is dialing is assigned to that extension. If not,
either connect the terminal device to the extension to
which the MSN is actually assigned, or assign the MSN
to the extension to which the terminal device is actually
connected.

z Check whether the extension has been assigned an

MSN as its outgoing Caller ID, but not as a dial-in
number. In order for the extension to ring, you must
either assign it a valid MSN as a dial-in number, or clear
all of its MSN settings, both outgoing Caller ID and dial­in numbers.

z Check whether the FRITZ! modules respond to incoming

calls.

All incoming calls are answered by the integrated ISDN­Controller

Check the program settings in FRITZ!fax and FRITZ!fon. Is
FRITZ!fax standing by for incoming calls? If you have selected
the call acceptance option “Answer all incoming fax calls” on
the “ISDN” settings page, then no calls can be answered by
FRITZ!X USB’s analog extensions.

If FRITZ!fon is standing by for incoming calls and you have
selected the call acceptance option “All incoming calls” on
the “ISDN” settings page, then FRITZ!fon takes all incoming
calls after a certain delay. In this case, no calls can be
answered by FRITZ!X USB’s analog extensions. The delay

74 FRITZ!X USB – 8 Support

Assistance From AVM Support

after which FRITZ!fon answers calls can be specified in the
program settings on the “Answering Machine” page over the
“Answering Profile” button. The delay setting in effect is the
one configured in the answering profile that is activated on
the “ISDN” settings page.

FRITZ!X USB after a power failure

When you restart FRITZ!X USB after a power failure, its
configuration corresponds to the last settings saved in the
PBX’s on-board memory. Settings are saved permanently
with the FRITZ!X configuration software.

If you have changed settings but not saved them in
FRITZ!X USB, then FRITZ!X USB starts up with its original
factory settings.

No acknowledgment tone is heard during programming

Only tone-dialing (DTMF) telephones can be used to program
FRITZ!X USB. Pulse-dialing telephones are not suitable for
programming FRITZ!X USB.

Some terminal devices can operate with either tone or pulse
dialing. Check your terminal equipment.

8.4 Assistance From AVM Support

Please use the information sources described above before
contacting the support.

For direct assistance, AVM Support is available to provide
help when problems arise, during installation and your first
steps in operating FRITZ!X USB.

The support desk can be reached by e-mail or by fax. AVM
Support then will contact you to assist in resolving your
problem. You will receive an e-mail or a fax.

Should problems establishing connections arise, please try
to establish a test connection to the AVM Data Call Center
(ADC) before contacting Support. See the instructions in the

FRITZ!X USB – 8 Support 75

Assistance From AVM Support

FRITZ! manual (FRITZ!data chapter). In the case of an error,
write down the exact wording of the error message. Support
requires this information to rectify the error.

Support by E-mail

Support requests can be sent to AVM by e-mail. Please use
the Support request form at:

http://www.avm.de/en/service/support/

Fill out the form and send it to AVM support by clicking the
“Send” button.

Support by Fax

If necessary, you can reach FRITZ!X USB Support at the fax
number:

+49 (0)30 / 39 97 62 66

Please also include the following information in your fax:

z An e-mail address or fax number at which you can be

reached.

z Personal data like your name and address.

z The Product Identification Code which is printed on the

back of the CD case. Support staff will always check this
number to ensure that you are a registered user.

z The operating system you are using, such as Windows

XP or Windows Me.

z What is the version number of the FRITZ!XUSB driver

software used? The version number of the README file
in the WINDOWS.<OPERATING SYSTEM> folder on the
FRITZ!X USB CD.

z What is the version number of the PBX software of your

FRITZ!X USB? The version number is listed on the
“Update” page in the FRITZ!X configuration software.

z At what point during the driver installation for FRITZ!X

USB does an error message appear?

76 FRITZ!X USB – 8 Support

Assistance From AVM Support

z

What is the exact wording of any error messages you
received?

z Please supply as detailed a description of the error as

possible: at what point does the error occur, which
software are you having problems with, etc.?

z Is is possible to establish a test connection to the AVM

Data Call Center (ADC) with FRITZ!X USB? Please try
several times to connect!

z Which software are you having problems with?

z Please include an detailed description of your computer

and how it is equipped.

z Can you reproduce the error?

Once you have put together all of this information, please fax
them to AVM Support. We hope that the support team will be
able to assist you in resolving the problem to your
satisfaction.

FRITZ!X USB – 8 Support 77

Index

A

ACPI 42
Advanced Configuration Power

Interface

alternating between calls 60
assigning names to extensions 48
AT commands 41
audible signals 17
AVM Data Call Center 53
AVM ISDN CAPI Port Driver 41
AVM system drivers 40

41

B

blocking numbers 37

C

cables 14
call bumping 39
call diversion

over the second B channel

via the central exchange 52
call forwarding 52
call tracing (MCID) 66
call waiting 58
call-back on busy 64
call-back on no response 65
Caller ID

suppress
Calling Line Identification Presentation

(CLIP)

Calling Line Identification Restriction

(CLIR)

calls 17
CAPI Port modems 29
charges

entering the charge unit

statistics 45
configuration

FRITZ!X USB
configuration wizard 47
Connected Line Identification

Presentation

57

50

50, 57

44

46

51

48

Connected Line Identification Restriction

(COLR)

connection

connectors 11, 13

consultation 59

50

analog terminal equipment
cables 19

RJ12 plug 13
RJ45 plug 13
USB connector 13

20

D

declaration of conformity 80

defining outgoing numbers 39, 49
dialing 45, 56

dialing external calls

with automatic outside dialing
with CLIR 57
with the PBX configuration 56

dialing internal calls 57

with automatic outside dialing 57

with the PBX configuration 57
disconnecting automatically 39
driver signatures in Windows XP 23
driver software 21

56

E

errors 72
explicit call transfer (ECT) 62

F

factory settings 45, 55

FRITZ! communications software 21
FRITZ!web 38
FRITZ!X 44
FRITZ!X USB

after a power failure

Internet access 36
FRITZ!X USB features 15
function

FRITZ!X USB LEDs

of the hold button 69

75

12

78 FRITZ!X USB – Index

G

Group 3 fax 36
group call 67

H

handset signals 17
hibernation 41
hold 59

I

installation

AVM ISDN CAPI Port Driver
FRITZ!X USB PBX 18
in Windows 2000 25
in Windows 98 26
in Windows Me 24
in Windows XP 22
individual software

components

of FRITZ! 28
of FRITZ!X 30

requirements 11
Internet 36
ISDNWatch 37

32

K

keypad messages 68

L

Least Cost Routing (LCR) 45
LEDs 12

M

mounting FRITZ!X USB 18
Multiple Subscriber Numbers

assigning

configuring 48

FRITZ! modules 40

49

O

operating the PBX 56
outside dialing 56

29

P

package contents

cables
connectors 13

PBX

operating instructions

picking up a call 66
pickup see picking up a call
power failure
Product Identification Code 76
pulse-dialing telephones 69

14

56

75

R

recycling 8
Remote Wake Up 43
removing software components 33

S

settings

advanced settings
basic settings 47

special commands 53
standby 41
suspend/resume 67

50

T

technical specifications 14
three-party conference call 63
transferring calls 61

U

Universal Serial Bus (USB) 9

updating the PBX software 45, 53

using ISDN services 40

FRITZ!X USB – Index 79

Declaration of CE Conformity

The manufacturer AVM GmbH

Address Alt-Moabit 95

D-10559 Berlin

herewith declares that the product

Product FRITZ!X USB v3.0

Type ISDN Connector

complies with the following directives:

z 1999/5/EC R&TTE Directive:

Radio and Telecommunication Terminal
Equipment

z 89/336/EEC EMC Directive:

Electromagnetic Compatibility

z 73/23/EEC Low Voltage Directive:

Electrical equipment designed for use
within certain voltage limits

The following norms were consulted to assess conformity:

z EN 60950-1:2001/A11
z CTR 3/1998.06.17
z EN 55022/9.98 + A1/10.00 + A2/01.03 Class B
z EN 55024/9.98 + A1/10.01 + A2/01.03

The CE symbol confirms that this product conforms with the
above mentioned norms and regulations.

Berlin, 15-11-2005 Peter Faxel, Technical Director

80 FRITZ!X USB v3.0 – Declaration of CE Conformity