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ISDN f0r The PC, telephone and fax
ISDN for the PC, Telephone and fax
Manual
manual
English Edition
High-Performance ISDN by . . .
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Legal Notice
FRITZ!X PC
This manual and the software it describes are protected by copyright. The
manual and software as presented are the object of a license agreement and
may be used only in accordance with the license conditions. The licensee bears
all risk in regard to hazards and impairments of quality which may arise in
connection with the use of this product.
This manual and the software programs it describes may not be transmitted,
reproduced or altered in whole or in part, in any form, by any means, nor may they
be translated into any other natural or computer language. The creation of a
backup copy for personal use is excepted. The information herewith made
available to the licensee may be communicated to third parties only with the
written permission of AVM Berlin.
All software and the manual have been produced with all due care and inspected
for correctness in accordance with the best available technology. AVM Berlin
disclaims all liability and warranties, whether express or implied, relating to this
product’s quality, performance or suitability for a particular purpose which deviates from the performance specifications contained in the product description.
AVM Berlin will not be liable for damages arising directly or indirectly from the use
of the manual or software, nor for incidental or consequential damages, except in
case of intent or gross negligence. AVM expressly disclaims all liability for loss
of or damage to hardware, software or data as a result of direct or indirect errors
or destruction and for any costs, including ISDN connection charges, related to
the software and manual supplied and due to incorrect installations not performed by AVM itself.
The information contained in this manual and the software it describes are
subject to change without notice for the purpose of technical improvement.
Copyright 1998 AVM Berlin. All rights reserved.
AVM Audiovisuelles Marketing AVM Computersysteme
und Computersysteme GmbH Vertriebs GmbH & Co. KG
Alt-Moabit 95 Alt-Moabit 95
10559 Berlin 10559 Berlin
AVM Data Call Center (ADC): AVM im Internet:
+49 - (0)30 / 39 98 43 00 (IDtrans-Protokoll) http://www.avm.de
Trademark notice: AVM is a registered trademark of AVM Vertriebs KG.
Windows is a registered trademark of Microsoft Corporation. All other
trademarks are trademarks of their respective owners.
ftp://ftp.avm.de
2
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Contents
CONTENTS
1 Introduction ...................................................................... 5
Installation, Step by Step ............................................................................................ 6
Package Contents........................................................................................................ 7
FRITZ!X PC Requirements ........................................................................................... 10
Technical Data and Features ...................................................................................... 11
LEDs in FRITZ!X PC ...................................................................................................... 12
Acoustic Signals ......................................................................................................... 13
2 FRITZ!X PC PBX Installation ........................................... 14
Installing FRITZ!X PC .................................................................................................. 14
Connecting the Cables ............................................................................................... 14
Connection of Analog Terminal Devices ..................................................................... 15
3 Software Installation ..................................................... 16
Installation of the CAPI Driver .................................................................................... 16
FRITZ!32 Installation .................................................................................................. 18
FRITZ!X PC Installation ............................................................................................... 19
4 FRITZ!X PC Configuration .............................................. 21
Factory Settings ......................................................................................................... 21
Assigning Telephone Numbers (MSNs) ..................................................................... 22
Call Diversion via the second B channal.................................................................... 26
Call Diversion to Another Number: Call Forwarding .................................................. 27
Communication with the PBX .................................................................................... 30
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Contents
5 PBX Operation ................................................................. 34
Outside Dialing ......................................................................................................... 34
Internal Dialing.......................................................................................................... 35
Call Waiting ............................................................................................................... 36
Call Hold .................................................................................................................... 36
Consultation Hold ..................................................................................................... 37
Routing...................................................................................................................... 38
Conference Call ......................................................................................................... 38
Call Back When Busy ................................................................................................. 39
Pickup ....................................................................................................................... 40
Group Call ................................................................................................................. 40
Setting the the Hold Button Function......................................................................... 41
Pulse-dial Telephones with FRITZ!X PC ....................................................................... 41
6 FRITZ!X PC and the Internet .......................................... 42
The Conception of the AVM System Drivers in MS Windows ..................................... 42
The AVM ISDN CAPI Port Driver ................................................................................. 42
The AVM NDIS WAN CAPI Driver ................................................................................ 43
Freedom of Connectivity............................................................................................ 44
Requirements at the Provider Site / Remote System ................................................ 45
ISDN CAPI Port Driver vs. NDIS WAN CAPI Driver ...................................................... 46
7 Tips & Tricks..................................................................... 47
Index.....................................................................................52
Symbols used in this manual:
Attention Lift receiver Dial
Note Replace Receiver Party
4
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1INTRODUCTION
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ITZ!X PCITZ!X PC
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ITZ!X PC is a combined private exchange branch (PBX) and
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ITZ!X PCITZ!X PC
ISDN controller which allows you to connect your computer and
four analog terminals to a Euro-ISDN line. Telephones, cordless
telephones, answering machines, fax machines, modems or any
other type of analogue terminal can connect to
take advantage of the advanced ISDN technology. Both touchtone terminals and pulse-dial terminals can be connected.
The ISDN Controller integrated in
communications software allow you to use your computer to
run data applications like ISDN data transfer, telefax (Group 3),
mailbox terminal, answering machine functions and internet
services.
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ITZ!X PCITZ!X PC
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ITZ!X PC and the
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ITZ!X PCITZ!X PC
1 Introduction
FF
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ITZ!X PCITZ!X PC
F
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ITZ!X PC to
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ITZ!X PCITZ!X PC
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ITZ!32ITZ!32
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ITZ!32
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ITZ!32ITZ!32
Fig. 1 Connection of computer and analog terminal devices to ISDN
using FRITZ!X PC
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1 Introduction
The configuration of the PBX can be defined using either the
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ITZ!X PC ConfigurITZ!X PC Configur
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ITZ!X PC Configur
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ITZ!X PC ConfigurITZ!X PC Configur
telephone.
This manual describes the configuration of the PBX using the FRITZ!X
PC configuration software. For information about configuring FRITZ!X
PC with your telephone, please see the PDF file CONFIGTELEPHON.PDF in the \:DOCS directory on the FRITZ!X PC CD-ROM.
Installation, Step by Step
This manual first describes installation, then configuration, and
finally, the operation of the PBX.
The four analog extensions (e.g. telephone and fax machine)
are ready for operation upon completion of the PBX installation.
To take advantage of all
including ISDN data transmission and the Internet, you must
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install the
Take note of the following order:
ITZ!32ITZ!32
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ITZ!32 software package as well.
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ITZ!32ITZ!32
ation Pation P
ation P
ation Pation P
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ogrogr
amam
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ITZ!X PCITZ!X PC
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ITZ!X PC functions and features,
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ITZ!X PCITZ!X PC
1. Unpack your package. The section „Package Contents“
illustrates and explains the function of all sockets, plugs
and cables.
2. Install the hardware.
3. Install the CAPI Driver.
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4. Install the
5. Configure
6. Install the
7. Install an AVM system driver.
Instructions about how to perform these steps are provided in
the following chapters.
ITZ!X PC ConfigurITZ!X PC Configur
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ITZ!X PC Configur
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ITZ!X PC ConfigurITZ!X PC Configur
FF
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ITZ!X PCITZ!X PC
F
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ITZ!X PC
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ITZ!X PCITZ!X PC
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ITZ!32 ITZ!32
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ITZ!32 communications software.
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ation Pation P
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6
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Package Contents
2
Once you have opened the box and unpacked its contents, you
will have the following items before you:
• 1 ISDN
•1
• 1 plug-in power supply unit with cable
• 1 ISDN cable
• 1 V.24 cable for connecting
• 3 universal adapters, type RJ12/TAE
• 1 type RJ12/TAE-NFN adapter
•1
•1
• 1 drilling template
The FRITZ!X PC sock ets, plugs, and cables are illustrated and discussed
in the following sections.
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ITZ!X PC ITZ!X PC
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ITZ!X PC PBX
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ITZ!X PC ITZ!X PC
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ITZ!X PCITZ!X PC
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ITZ!X PC CD-ROM with installation software
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ITZ!X PCITZ!X PC
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ITZ!X PCITZ!X PC
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ITZ!X PC to the computer
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ITZ!X PCITZ!X PC
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ITZ!X PCITZ!X PC
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ITZ!X PC manual
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ITZ!X PCITZ!X PC
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ITZ!32 ITZ!32
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ITZ!32 manual
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ITZ!32 ITZ!32
1 Introduction
Sockets
The following illustration is a rear view of
see the socket connector with sockets for the supply connection,
the analog extensions, the computer and for the ISDN
connection.
Extension sockets
Power supply socket
Fig. 2 FRITZ!X PC Socket Connector
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ITZ!X PC. Here you
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V.
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1 Introduction
Plugs
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The following plugs are used in
TAE plug RJ45 plug RJ12 plug
Fig. 3 Plug types
ITZ!X PCITZ!X PC
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ITZ!X PC:
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ITZ!X PCITZ!X PC
The majority of analog devices sold in Germany has a cable with
a TAE plug.
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The
ITZ!X PCITZ!X PC
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ITZ!X PC ISDN cable is equipped with an RJ45 plug on
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ITZ!X PCITZ!X PC
both ends. The power cable also has an RJ45 plug.
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Analog devices are connected to
ITZ!X PCITZ!X PC
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ITZ!X PC with an RJ12 plug.
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If your analog device is equipped with a TAE plug, this device
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can be connected to
ITZ!X PCITZ!X PC
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ITZ!X PC using one of the adapters
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ITZ!X PCITZ!X PC
delivered with the product.
Cables
8
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ITZ!X PC is connected to ISDN by means of the ISDN cable to
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ITZ!X PCITZ!X PC
the ISDN base terminal of the ISDN services provider.
IS DN ca b le with two ide ntic a l
IS DN plug s (R J 45 )
Fig. 4 FRITZ!X PC ISDN Cable
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1 Introduction
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The computer is connected to
ITZ!X PCITZ!X PC
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ITZ!X PC with the computer
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connection cable.
Computer connecti on cable (V.24)
Fig. 5 FRITZ!X PC Computer Connection Cable
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ITZ!X PC is connected to the power network by means of the
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plug-in power suppy unit.
Adapters
Plug-in power supply unit
Fig. 6 FRITZ!X PC Plug-in Power Supply Unit
Power plug (RJ45)
The type RJ12/TAE-NFN adapter allows several terminal devices
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with TAE plugs to be connected to one
ITZ!X PCITZ!X PC
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ITZ!X PC RJ12 socket.
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ITZ!X PCITZ!X PC
The type RJ12/TAE universal adapter permits the connection of
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terminal devices with TAE plugs to
ITZ!X PC ITZ!X PC
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ITZ!X PC RJ12 sockets.
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ITZ!X PC ITZ!X PC
These adapters also allow you to connect devices with nonstandard RJ12 connector pin assignments (a and b cores to pins
2 and 5 rather than 3 and 4).
9
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1 Introduction
u
RJ12 pl ug f or extension socket
RJ12/TAE adapter socket
TAE-NFN a dapter
Fig. 7 Adapters
Please note that the universal adapters can be used only to connect
terminal devices. If both sockets of the universal adapter are occupied,
FRITZ!X PC will address the terminal device with the TAE plug. The
RJ12 socket then is deactivated automatically.
FRITZ!X PC Requirements
For smooth installation and operation of
of prerequisites must be met:
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•
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ITZ!X PC is configured for use with a multiple-device ISDN
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connection according to the Euro-ISDN protocol DSS1.
Operation with other connections may cause the unit to
malfunction.
• Only devices conforming to EN 60950 or a corresponding
standard may be connected to
To install the
Internet, your computer must fulfil the following requirements:
FF
F
FF
RJ12 adapter socket for RJ12 pl
ass ig n ment devia tio n
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ITZ!X PCITZ!X PC
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ITZ!X PC, a number
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ITZ!X PCITZ!X PC
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ITZ!X PCITZ!X PC
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ITZ!X PC.
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ITZ!X PCITZ!X PC
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ITZ!32ITZ!32
R
ITZ!32 communcations software and access the
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ITZ!32ITZ!32
10
• IBM or 100% IBM-compatible computer with hard disk and
CD-ROM drive
• Pentium with frequency of at least 90 MHz and at least 16
MB working memory
• Microsoft Windows 95
Page 11
• A free serial interface (COM-Port) with a UART 16550 interface
chip and a throughput rate of at least 115 KBit/s. Most
computers build in or after 1996 are equipped with such an
interface chip. Contact your dealer or PC manufacturer for
more information.
Technical Data and Features
• ISDN PBX for connection to the Euro-ISDN (DSS1)
• Dimensions approx. 15 x 22 x 3 cm
• 4 extensions over RJ12 sockets
• 1 V.24 connection for the PC over a D-SUB 9 socket
• 1 Euro-ISDN connection via RJ45 socket
• 5 LEDs which signal the condition of the exchange
• 3 telephone numbers (MSNs) programmable for each
extension
• Hold, consultation hold, routing
1 Introduction
• Pickup calls to other extensions
• Switching conversations
• Automatic outside dialing option
• Call waiting enable/disable
• Three-way conference calls
• Callback when busy
• Call Forwarding
• Call diversion via the second B channel
• Suppress caller ID
• Caller ID presentation for incoming calls
• Park calls on a bus
• Register Call Charges
• Quick-Dial Number Assignement
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1 Introduction
• Operating voltage: 230 Volt / 50 Hertz
• Power input when idling: 5.6 Watt
• Maximum power input during operation: 9.5 Watt
• 33,600 bit/s data throughput rate for fax and modem
• CE certification 0170 X
LEDs in FRITZ!X PC
The operating condition of
The LEDs have the following meaning:
LL
EE
DD
L
E
D
LL
EE
DD
PP
oo
ww
P
o
w
PP
oo
ww
1 - 41 - 4
1 - 4 orange indicates the condition of the extensions:
1 - 41 - 4
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ITZ!X PCITZ!X PC
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ITZ!X PC is indicated by five (LEDs).
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ITZ!X PCITZ!X PC
ColorColor
Color
ColorColor
erer
er green signalizes that
erer
MeaningMeaning
Meaning
MeaningMeaning
operation.
LED off: terminal device inactive at the
extension, or no device is connected.
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ITZ!X PC ITZ!X PC
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ITZ!X PC is ready for
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ITZ!X PC ITZ!X PC
12
LED on: terminal device active at the
extension.
LED blinking: extension is ringing.
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Acoustic Signals
1 Introduction
The following illustration shows the duration and intervals of
the individual acoustic tones and call frequencies.
Acoustic Signals
Time in Seconds
Ring
Busy Signal
Internal Dial Tone
External Dial Tone
Acknowledgement
Negative Dismissal
Call Waiting
Calls
External Call
Internal Call
Callback
01 2 3 4
Table 1 Acoustic tones and call frequencies in FRITZ!X PC
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2 FRITZ!X PC PBX Installation
2 FRITZ!X PC PBX INSTALLATION
This chapter describes the hardware installation: how to connect
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ITZ!X PCITZ!X PC
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ITZ!X PC to ISDN, the computer and the power network, and
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ITZ!X PCITZ!X PC
how to connect analog devices to
For a schematic diagram of the connection options, along with
illustrations of the cables, plugs and sockets, see Chapter 1
„Introduction“.
Installing FRITZ!X PC
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ITZ!X PCITZ!X PC
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ITZ!X PC should be set up or hung up in an appropriate
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ITZ!X PCITZ!X PC
location. This location should be dry, and free from both dust
and direct sunlight.
The extension sockets on the rear panel of
be accessible at at all times. Make sure that the connecting
lines are not kinked, stretched or subjected to any weight.
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ITZ!X PCITZ!X PC
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ITZ!X PC.
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ITZ!X PCITZ!X PC
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ITZ!X PCITZ!X PC
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ITZ!X PC should
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Connecting the Cables
Proceed as follows to connect the cables:
1. Position
you.
2. To connect
insert one end into the ISDN connection socket at the far
right of the
end in the socket of your ISDN connection.
3. Pick up the computer connection cable and insert the
appropriate end into the V.24 socket (labeled „SERIAL“) on
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the
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a free serial connection (COM Port) on your computer.
4. To connect
in power supply unit and insert the RJ45 plug into the socket
at the far left of the
other end into the power supply socket.
14
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ITZ!X PCITZ!X PC
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ITZ!X PC so that the socket connector is facing
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ITZ!X PCITZ!X PC
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ITZ!X PCITZ!X PC
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ITZ!X PC to ISDN, pick up the ISDN cable, and
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ITZ!X PCITZ!X PC
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ITZ!X PC ITZ!X PC
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ITZ!X PC socket connector. Insert the other
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ITZ!X PC ITZ!X PC
ITZ!X PC ITZ!X PC
ITZ!X PC socket connector. Insert the other end into
ITZ!X PC ITZ!X PC
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ITZ!X PCITZ!X PC
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ITZ!X PC to the power supply, pick up the plug-
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ITZ!X PC ITZ!X PC
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ITZ!X PC socket connector. Insert the
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ITZ!X PC ITZ!X PC
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Note the
FF
that
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ITZ!X PCITZ!X PC
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ITZ!X PC LEDs: the green „POWER“ LED signalizes
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ITZ!X PCITZ!X PC
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ITZ!X PCITZ!X PC
R
ITZ!X PC is ready for operation.
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ITZ!X PCITZ!X PC
FRITZ!X PC is now turned on and ready for operation. The FRITZ!X
PC PBX does not have a power switch.
Once installation has been completed,
by default with its factory settings. For information on how to
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adapt
Chapter 4 „FRITZ!X PC Configuration“.
ITZ!X PCITZ!X PC
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ITZ!X PC to your own demands and needs, please see
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ITZ!X PCITZ!X PC
FRITZ!X PC’s reaction to a power outage or to being disconnected
from the power supply is described in Chapter 7 „Tips & Tricks“.
Connection of Analog Terminal Devices
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ITZ!X PC is certified according to the regulations of the
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ITZ!X PCITZ!X PC
German Federal Office for Post and Telecommunications and
thus allows the connection of any analog telecommunications
devices which conform to the standards of approval or have been
granted general certification.
2 FRITZ!X PC PBX Installation
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ITZ!X PCITZ!X PC
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ITZ!X PC will operate
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To connect analog devices (telephone, telefax machine, answe-
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ring machine or modem) to
your telephone into the appropriate socket of an adapter (this
is not necessary if the telephone is equipped with a RJ12 socket).
The adapter’s RJ12 plug then must be inserted into one of the
four extension sockets on
ITZ!X PCITZ!X PC
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ITZ!X PC, insert the TAE plug of
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ITZ!X PCITZ!X PC
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ITZ!X PCITZ!X PC
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ITZ!X PC.
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3 Software Installation
3SOFTWARE INST ALLATION
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ITZ!32ITZ!32
The
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ITZ!32 communications software (for file transfer, fax and
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ITZ!32ITZ!32
answering machine) cannot be used until the
software with the COMMON-ISDN-API (CAPI) 2.0 ISDN interface
is installed. Once this has been completed you can install
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ITZ!32ITZ!32
F
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ITZ!32.
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ITZ!32ITZ!32
All components can be installed with the installation help on
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the
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ITZ!X PC CD-ROM. These help files will guide you through
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ITZ!X PCITZ!X PC
the installation and give you various installation tips.
The installation help starts automatically when you insert the
CD-ROM in your CD drive. You can start the installation help
manually as well, by clicking on the „INTRO.HLP“ file in Windows Explorer.
Installation of the CAPI Driver
Please note that you can install only one CAPI Driver on your computer .
If you have had other ISDN adapters installed on your computer in
the past, these must be deinstalled before you can install the FRITZ!X
PC CAPI Driver.
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ITZ!X PCITZ!X PC
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ITZ!X PC driver
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ITZ!X PCITZ!X PC
16
To install the CAPI Driver software on your computer, proceed
as follows:
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1. Insert the
2. Click on the CAPI icon in the second window of the CD-ROM
introduction and then on the
the next page. An overview of the available hardware
components will be displayed. Mark the
tsts
ts option and click
tsts
to appear.
3. Click on the
the path for the installation files, e.g.
D:\CARDWARE\WINDOWS.95, if D: is your CD drive.
4. In the next window
component and is displayed. Click
ITZ!X PCITZ!X PC
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ITZ!X PC CD-ROM in your CD drive.
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ITZ!X PCITZ!X PC
SS
tartar
t Installationt Installation
S
tar
t Installation button on
SS
tartar
t Installationt Installation
Other Componen-Other Componen-
Other Componen-
Other Componen-Other Componen-
NextNext
Next. Wait a moment for the next window
NextNext
Diskette...Diskette...
Diskette... button in this window and then enter
Diskette...Diskette...
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ITZ!X PCITZ!X PC
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ITZ!X PC is recognized as a hardware
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ITZ!X PCITZ!X PC
NextNext
Next.
NextNext
Page 17
3 Software Installation
5. A warning appears, informing you that Windows now can
install the hardware. Confirm with
6. The Add New Hardware Wizard now will copy the installation
files from the CD-ROM into a temporary directory. Once this
procedure has been completed, the log-in window of the setup program will appear. Click
at any time with the
7. Select the „Installation“ option in the following window and
NextNext
click
Next.
NextNext
8. In the next window enter the directory to which the CAPI
driver software is to be installed. The directory C:\IDRIVER
is suggested by default, but you are free to enter any other
preferred directory. Once your entries are complete, click
Continue Continue
the
Continue button.
Continue Continue
9. In the next window, enter the serial connection (COM port)
to which the V.24 cable is attached. Confirm with
The installation program now copies all files to the specified
directory. The driver will be entered in the registry so that
the CAPI Driver software is activated automatically whenever
Windows 95 is started.
Cancel Cancel
Cancel button.
Cancel Cancel
NextNext
Next.
NextNext
NextNext
Next. You can end installation
NextNext
ContinueContinue
Continue .
ContinueContinue
10.After installation has been completed successfully, the
settings are displayed in an information window. Confirm
OKOK
with
OK.
OKOK
11. A window will tell you to re-start Windows 95. Confirm this
YY
command by clicking
Once Windows 95 has been re-started, the Program Files line in
the Start menu shows a new directory with the title „AVM”.
Y
YY
eses
es.
eses
The Readme file in this directory contains current information about
the CAPI driver software. Use the „FRITZ!X PC Setup“ program to
make any subsequent changes to the COM port.
17
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3 Software Installation
Removing the CAPI Driver
Should you wish to remove the CAPI Driver software from your
computer at some later date, open the „Software“ directory in
the Windows Control Panel. Mark the „FRITZ!X PC V.24-ISDN“
entry and click the
installation program. Confirm the security warning with
ContinueContinue
Continue. Upon completion you will be commanded to re-start
ContinueContinue
the computer. Re-start your computer to implement the system
changes.
Add/RAdd/R
Add/R
Add/RAdd/R
emoemo
vv
e e
emo
v
e button to start the de-
emoemo
vv
e e
Connecting FRITZ!X PC and other Devices/Applications to the
Same COM Interface
In the following cases, the COM interface assigned whenever
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Windows 95 starts will be occupied by
- when an application has established an ISDN connection;
- when an application is waiting for incoming calls;
FF
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- when the
ITZ!X PCITZ!X PC
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ITZ!X PC Configuration program was run.
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ITZ!X PCITZ!X PC
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ITZ!X PC alone:
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ITZ!X PCITZ!X PC
If none of the above apply, other programs can share the COM
interface on which the CAPI Driver was installed.
FRITZ!32 Installation
For the installation of
included in the
FRITZ!32“ provides detailed installation instructions.
Check Settings!
After installation, check the „Settings“ in the FRITZ!fax and FRITZ!vox
programs:
FF
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ITZ!faxITZ!fax
If
F
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ITZ!fax is ready and the option „All Incoming Faxes“ on the
FF
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ITZ!faxITZ!fax
„ISDN“ tab is selected, the analog extensions of
cannot receive any calls.
18
FF
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ITZ!32ITZ!32
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ITZ!32, see the
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ITZ!32ITZ!32
FF
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ITZ!X PC ITZ!X PC
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ITZ!X PC package. The Chapter „Install
FF
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ITZ!X PC ITZ!X PC
FF
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ITZ!32 ITZ!32
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ITZ!32 manual
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ITZ!32 ITZ!32
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ITZ!X PCITZ!X PC
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ITZ!X PC
FF
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ITZ!X PCITZ!X PC
Page 19
FF
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ITZ!vITZ!v
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If
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„ISDN“ tab is selected,
such that no more calls reach the analog extensions of
PCPC
PC. The time interval after which
PCPC
specified on the „Answering Profile“ tab in the „Settings“ menu.
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Setting the Serial Interface
To optimize the transfer speed of the serial interface, it is
advisable to make the following change after installing the
FF
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ITZ!32ITZ!32
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ITZ!32 software in Windows 95:
FF
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ITZ!32ITZ!32
Open the Windows 95 Control Panel (Start/Settings) and doubleclick on the „System“ icon. In the „Device Manager“ tab, doubleclick on the implemented interface in the „COM Port“ list.
On the „Connecting Settings“ tab, click
position marker for the receive buffer to „Low (1),“ and the
position marker for the send buffer to „High (16)“. Confirm the
following dialogs with
FRITZ!X PC Installation
FF
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OKOK
OK.
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3 Software Installation
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The user-friendly interface of the
ConfigurConfigur
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Install the
introduction on the
guides you through the installation with tips and information.
The introduction starts automatically when the CD-ROM is
inserted into your CD drive. You can start the installation help
manually as well, by clicking on the „INTRO.HLP“ file in Windows Explorer.
Proceed with installation as follows:
1. Insert the
2. Click on the icon for the
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on the second page of the CD-ROM introduction.
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ITZ!X PC ConfigurITZ!X PC Configur
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ITZ!X PC ConfigurITZ!X PC Configur
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ITZ!X PC ITZ!X PC
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ITZ!X PC CD-ROM. This introduction
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ITZ!X PC ITZ!X PC
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ITZ!X PC ITZ!X PC
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ITZ!X PC CD-ROM in your CD drive.
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ITZ!X PC ITZ!X PC
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ITZ!X PC Installation
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19
Page 20
3 Software Installation
3. Start the
Installation Installation
Installation button on the next page. The program prepares
Installation Installation
the Setup Assistant for
4. First you will be asked to specify the directory in which the
FF
F
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Although a default entry of C:\PROGRAM FILES\FRITZ!XPC is
suggested, you are free to specify any directory you wish.
5. Now you will be asked to specify the program group to which
the
default setting is „FRITZ!X PC,“ but you are free to enter
another name for the program group or select an existing
program group from the list. Click
installation. The files will be copied to your hard disk.
Installation of the
completed. Now you can start the program from the „AVM“
directory in the start menu.
Removing FRITZ!X PC
Should you wish to remove the
gram from your computer, open the „Software“ directory in the
Windows Control Panel. Mark the entry „FRITZ!X PC“
click the
starts. Confirm the security warning with
dialog you will be commanded to re-start your computer. Restart your computer to implement the changes in your computer
system.
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ITZ!X PC ITZ!X PC
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ITZ!X PC
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ITZ!X PC ITZ!X PC
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Add/RAdd/R
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ITZ!X PCITZ!X PC
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ITZ!X PC installation by clicking on the
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ITZ!X PCITZ!X PC
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ITZ!X PCITZ!X PC
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ITZ!X PC installation.
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20
Page 21
4 FRITZ!X PC CONFIGURATION
F F
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The
convenient set-up procedure for your PBX. With the assistance
of this program you can implement the following settings:
• Telephone Number (MSN) Assignments to Individual
• Outside Dialing Options for Individual Extensions
• Call Waiting Enable/Disable for Individual Extensions
• Calling Line ID Restriction (CLIR) Enable/Disable
• Calling Line ID Presentation for Incoming Calls (CLIP) Enable/
• Group Call Enable/Restrict
• Call Diversion Enable/Disable and Setups
• Quick-Dial Number Assignments
• Restore Factory Settings
ITZ!X PCITZ!X PC
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ITZ!X PC
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ITZ!X PCITZ!X PC
Extensions
Disable
ConfigurConfigur
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4 FRITZ!X PC Configuration
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• Update PBX Software
Factory Settings
Upon delivery the following default settings are active:
• No MSNs have been assigned. Since individual terminals
• All terminals are set to preferred dial tone; the user specifies
• The call waiting function is disabled on all terminals;
• Call diversion via the second B channel is deactivated on all
have not been assigned specific telephone numbers,
incoming calls will ring on all terminals.
a preferred dial tone for an outside line when the receiver is
lifted.
additional incoming calls are not signalled to an busy
extension.
extensions.
21
Page 22
4 FRITZ!X PC Configuration
• Call forwarding is deactivated on all extensions.
• Calling Line ID Restriction (CLIR) is deactivated on all
extensions.
• Calling Line ID Presentation for incoming calls is deactivated
on all extensions.
Assigning Telephone Numbers (MSNs)
The multiple subscriber numbers (MSNs) supplied by your ISDN
provider must be assigned to your individual PBX extensions.
FF
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The
F
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settings.
ITZ!X PCITZ!X PC
ITZ!X PC
ITZ!X PCITZ!X PC
ConfigurConfigur
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22
Fig. 8 MSNs tab.
Page 23
4 FRITZ!X PC Configuration
Your PBX can save up to three MSNs on each of the four
individual extensions. When an outside caller dials any of these
MSNs, the extension to which it has been assigned will ring.
One of the MSNs also functions as the outgoing call number.
The outgoing call number is the telephone number which
appears on the display of the destination terminal and the
number which will be charged for any calls made from that
extension.
You have the option of blocking the outgoing call number for
incoming calls (outgoing call number only). This number then
will appear in the terminal display whenever calls are made from
the extension, but the extension will not ring when dialed by an
outside party. The MSN assignments are made in the „MSNs“
tab.
To program the MSNs, proceed as follows:
1. Establish which MSNs were issued for your ISDN connection
by the ISDN provider.
2. Click on the „MSNs“ tab in the configuration program.
3. In the field „Extension 1“, enter the MSNs to be assigned to
this extension.
Note that the numbers may comprise only the digits from 0 to 9 and
have a maximum length of 20 characters.
4. To specify that Extension 1 should ring when the number
assigned to it is called, click the
checkbox next to the MSN in question.
5. Select the
to define the number as an outgoing call number. This is the
number which will be transmitted to the terminal when a call
is placed from the extension.
Outgoing Call NumberOutgoing Call Number
Outgoing Call Number for one of the three MSNs
Outgoing Call NumberOutgoing Call Number
Incoming Call NumberIncoming Call Number
Incoming Call Number
Incoming Call NumberIncoming Call Number
Note that for each extension, only one MSN may be defined as an
outgoing call number.
6. Repeat the above procedure to assign MSNs to Extensions
2, 3 and 4.
23
Page 24
4 FRITZ!X PC Configuration
7. To save changes in the PBX, click
the window. The data then will be sent to the PBX for storage
in permanent memory. To load the most recently saved
settings from your PBX, click
Outside Dialing
Each extension can be configured for automatic outside dialing
or as an internal extension. With automatic outside dialing, the
dial tone sounds immediately when the receiver is lifted. Internal
PBX configuration means that a „0“ must be dialed to access
the outside dial tone.
Preferred dial tone/PBX connection
Activate automatic outside dialing for an extension by selecting
the “Preferred dial tone” checkbox. A checkmark in this box
indicates that the option is active
If this checkbox is empty, the line functions as an extension of
the internal PBX.
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Call Waiting Enable/Disable
For details about the „Call Waiting“ function, please see Chapter 5,
„PBX Operation“.
Call waiting can be switched on and off for each extension. If
you connect certain devices originating from non-European
countries to your extension, they may misinterpret the call
waiting signal
and modems.
function.
When call waiting is active, some modem and telefax connections
may malfunction.
Activate the call waiting function for an extension by deactivating
the „Suppress Call Waiting“ option.
When the checkbox is selected, call waiting is enabled.
24
. .
.
Such devices include various telefax machines
. .
If such problems arise, disable the call waiting
Page 25
Group Call
For more information about the „Group Call“ function, see Chapter
5, „PBX Operation“.
The group call function can be activated or suppressed for each
extension individually. To suppress group calls, delete the
checkmark next to the „Group Call“ option. If this checkbox is
selected, the group call option is active for this extension.
CLIR (Calling Line Identification Restriction)
For more information about CLIR (Calling Line Identification
Restriction), see Chapter 5, „PBX Operation“.
When the „CLIR“ option is active, the program prevents your
telephone number from appearing on the telephone display at
the call destination.
If you would like the other party to see your telephone number,
deactivate the checkbox in front of the „CLIR“ option.
4 FRITZ!X PC Configuration
Settings made here will be implemented in all subsequent sessions.
CLIP (Calling Line Identification Presentation)
For more information about the „Group Call“ function, see Chapter
5, „PBX Operation“.
When the „CLIP“ option is activated, the telephone numbers of
incoming calls - external and internal - on your telephone display.
Thus you can take advantage of the ISDN CLIP feature even on
analog terminal devices.
If you do not wish to see the telephone numbers of incoming
callers on your telephone display, deactivate this function by
de-selecting the checkbox for the „CLIP“ option.
Note that you can use this feature only if your telephone
supports CLIP. In some cases you must activate the CLIP feature
directly on your telephone.
Settings made here will be implemented in all subsequent sessions.
25
Page 26
4 FRITZ!X PC Configuration
Call Diversion via the second B channal
FF
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Incoming calls to any
an internal or an external connection.
You can specify whether a call is to be diverted immediately,
after the third ring, or only when the line is busy. A fourth option
sets call diversion after the third ring
Divert Call to
Enter the telephone number to which the call is to be diverted
in the “Diversion to” column.
ITZ!X PCITZ!X PC
F
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ITZ!X PC extension can be diverted to
FF
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ITZ!X PCITZ!X PC
oror
or when the line is busy.
oror
26
Figure 9 CR (Call Diversion) tab
Page 27
See the following section for more information about call
diversion modes.
Call Diversion Mode
Select one of the following options from the “Time” column.
Off
Call diversion for the extension is disabled; incoming calls will
not be diverted.
Immediate
Incoming calls are diverted immediately to the specified
telephone number.
Delayed
Incoming calls are diverted to the specified number after 15
seconds (generally 3 rings).
When Busy
Incoming calls are diverted to the specified number only when
this line is busy. Note that calls will not be diverted with this
option when the line is busy with an external call.
4 FRITZ!X PC Configuration
Delayed/When Busy
Incoming calls are diverted when the extension is busy. If the
extension is not busy, the call will be diverted after 15 seconds
(generally 3 rings). Note that calls will not be diverted with this
option when the line is busy with an external call.
Call Diversion to Another Number: Call Forwarding
FF
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Incoming calls to the
forwarded only to external lines. Calls are forwarded to an
outside line by the exchange office free of charge.
To set up forwarding by the exchange, select the „Settings“
command in the „File“ menu of the main window and click the
„CF“ tab.
ITZ!X PCITZ!X PC
F
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ITZ!X PC exchange extensions can be
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ITZ!X PCITZ!X PC
27
Page 28
4 FRITZ!X PC Configuration
MSNs
28
Figure 10 CF (Call Forwarding) tab
For call forwarding in Germany, you can use the T-Net box from
Deutsche Telekom AG. The number 01 30 / 14 47 70 must be
entered as the destination for call forwarding.
Enter the MSNs to be forwarded in this field. You can configure
forwarding for any MSN, for a device connected to another
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Page 29
Forward Call to
Enter the external number to which incoming calls for the
specified MSN are to be forwarded in the “Forward to” column.
Note the format of the telephone number.
Call Forwarding Mode
Here you can specify whether a call is to be forwarded
immediately, delayed, or only when the line is busy. A fourth
option is also available to forward a call delayed from a free
line and immedeately when the line is busy. Select one of the
following modes for forwarding from the “Time” column. All of
these settings can be deactivated by mouse-click.
Off
Call forwarding is deactivated for this MSN. Incoming calls will
not be forwarded.
Immediate
Incoming calls are forwarded immediately to the specified
telephone number.
4 FRITZ!X PC Configuration
Delayed
When Busy
Delayed/When Busy
Incoming calls are forwarded to the specified number after 20
seconds (generally five rings).
Incoming calls are forwarded to the specified number whenever
this MSN is busy.
Incoming calls are forwarded when the MSN is busy. If the MSN
is not busy, the call will be forwarded after 20 seconds (generally
five rings).
29
Page 30
4 FRITZ!X PC Configuration
Communication with the PBX
The area illustrated below appears on every tab of the
Factory Settings
PC ConfigurPC Configur
PC Configur
PC ConfigurPC Configur
to load new settings or to end the program.
Fig. 11 Buttons for the PBX Settings
Your PBX works with the factory settings until new settings are
programmed. The factory settings can be activated at any time
via telephone or through the
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The factory settings are defined as follows:
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30
• No MSNs have been assigned. Since individual terminals
have not been assigned specific telephone numbers,
incoming calls will ring on all terminals.
• All terminals are set to „preferred dial tone“; a dial tone
sounds when the receiver is lifted.
• The call waiting function is disabled on all terminals;
additional incoming calls are not signalled to an extension
while it is busy.
• Call diversion over the second B channel is deactivated on
all extensions.
• Call forwarding is deactivated on all extensions.
• Calling Line ID Restriction (CLIR) is deactivated on all
extensions.
• Calling Line ID Presentation for incoming calls is deactivated
on all extensions.
Page 31
Restore Factory Settings
Your PBX works with the factory settings until new settings are
programmed. The factory settings can be activated at any time
via telephone or through the
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Please note that restoring the factory settings will overwrite all
settings on your PBX and your computer irretrievably.
To restore factory settings, click
safety warning by clicking
your computer. This procedure may take several seconds.
Transmit Data
FF
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The
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various settings in your PBX. This eliminates elaborate
programming by telephone. To transmit your settings to a PBX,
TT
click
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Load Data
ITZ!X PC ConfigurITZ!X PC Configur
ITZ!X PC Configur
ITZ!X PC ConfigurITZ!X PC Configur
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4 FRITZ!X PC Configuration
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actory Settingsactory Settings
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actory Settings. Confirm the
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With this button you can load all of the settings in your PBX to
your computer. You can transmit even those settings made via
telephone. The settings then will appear in the display of the
configuration window.
Please note that all previous settings on your computer will be
overwritten by settings loaded from the PBX.
To load settings from the PBX to your computer, click the
button.
Update the PBX Software
With the
option of keeping your PBX up to the latest technical standard
simply by performing an update. The software required for this
procedure can be downloaded from the ADC (AVM Data Call Center).
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31
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4 FRITZ!X PC Configuration
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The
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the process of transmitting the new software to the PBX.
Follow the steps below to update your software:
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1. From
ITZ!dataITZ!data
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98 43 00). Open the \CARDWARE\FRITZX.PC\FIRMWARE
folder and copy the update to your local computer.
2. Start the
ITZ!X PC ConfigurITZ!X PC Configur
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3. Click the „Update“ tab.
32
Figure 12 Update tab
Page 33
4 FRITZ!X PC Configuration
4. Enter the path for the update file in the entry field.
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This entry can also be made using the
search for the file. The file name should end in „.dat“ and
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must be a valid
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whether the selected file is a
so, which version it contains. If the version of the update
file is newer than the current version, the program
recommends that you install the update.
5. A safety warning asks you to confirm this command. If the
update version is older than or the same as the existing
operating system, this command must be confirmed before
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ITZ!X PC will carry it out.
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ITZ!X PC ITZ!X PC
ITZ!X PCITZ!X PC
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ITZ!X PC update file. When you click
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ITZ!X PC update file and, if
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wse...wse...
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The update procedure may not be interrupted for any reason. Do not
break the connection between the computer and the PBX or unplug
the PBX while the update is in progress. Make sure that you really
want to install the new version of the PBX software: this procedure is
irreversible!
6. Once the update has been completed, a message window
indicates that it has been conducted successfully. You will
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be asked to close and then re-start the
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When the
appears in the „Information about this Version and the Update“
window. The
searches for a new baud rate if this has been changed in the
updated version.
Settings made in an older version of
implemented in the updated version by clicking
lephone Device“ section of the „Update“ tab and then
confirming with
ITZ!X PCITZ!X PC
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ITZ!X PC PBX re-starts, the new version number
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am automatically
rr
ogrogr
amam
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RR
ITZ!X PCITZ!X PC
F
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ITZ!X PC can be
FF
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ITZ!X PCITZ!X PC
LL
oadoad
L
oad in the „Te-
LL
oadoad
For more information about the FRITZ!X PC configuration software,
see the FRITZ!X PC online help.
33
Page 34
5 PBX Operation
5 PBX OPERATION
For detailed information about the dialing assistance software (Com-
puter Telephony Integration) and how to dial from your computer
with the FRITZ!X PC configuration software, see the online help.
This chapter describes the operation of
telephone. Some of the functions described here are not
available for telephones with pulse dialing. For more in-
FF
RR
formation, see the „
section later in this chapter.
The call-hold button is labelled differently on various telephone models
(H, Flash, ). Please see also the „Setting the Call-Hold Button
Function“ section later in this chapter.
Outside Dialing
Outside Dialing with Automatic Dial Tone
ITZ!X PCITZ!X PC
F
R
ITZ!X PC with Pulse-dial Telephones“
FF
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ITZ!X PCITZ!X PC
FF
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ITZ!X PCITZ!X PC
F
R
ITZ!X PC on the
FF
RR
ITZ!X PCITZ!X PC
Lift the receiver. An outside dial tone will sound immediately, as configured by the preferred dial tone setting.
Dial the desired outside telephone number.
Outside Dialing with Extension Configuration
Lift the receiver. The internal dial tone will sound.
Dial the number „0“. An outsdie dial tone will sound.
Dial the desired outside telephone number.
34
Page 35
Outside dialing with Caller ID Suppression
CLIR (Calling Line Identification Restriction)
Activating this function prevents the display of your telephone
number on your conversation partner’s telephone display.
Proceed as follows:
Lift the receiver.
Enter the key combination illustrated at left. A dial tone
will sound.
Dial the desired telephone number.
When the CLIR function is activated, it is not necessary to dial „0“
from a configured extension; the line is automatically switched to
automatic outside dialing.
The CLIR function must be activated each time the caller ID is to
be suppressed for your number.
In some cases this feature must be enabled by the telephone services
provider .
5 PBX Operation
Internal Dialing
Internal Dialing with Automatic Dial Tone
Lift the receiver. The dial tone will sound immediately, as
the automatic dial tone setting is active for your extension.
or or
or
or or
Internal Dialing with Extension Configuration
Select the hold button or the keys **. Now you will hear
the internal dial tone.
Dial the desired extension number.
Lift the receiver. The internal dial tone will sound.
Dial the desired extension number.
35
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5 PBX Operation
Call Waiting
Call Waiting suppression can be set for each extension. For more
information, please see the „FRITZ!X PC Configuration“ chapter.
FF
RR
You can direct
wishes to reach you while your line is busy. Incoming outside
calls are indicated by a call waiting tone in the receiver. You
then have 30 seconds to establish a connection with the new
caller, thereafter the call will be rejected. An incoming call also
can be rejected actively, with the caller receiving a busy signal
instead.
A waiting call is accepted by holding (see below) or by ending
(hanging up) the current conversation. In the latter case the
telephone will ring as soon as the receiver is returned to the
cradle. Simply lift the receiver to start a conversation with the
new party.
To reject a waiting call, proceed as follows:
Enter the key combination illustrated at left.
ITZ!X PCITZ!X PC
F
R
ITZ!X PC to signal your line if an external party
FF
RR
ITZ!X PCITZ!X PC
Call Hold
Party 1Party 1
Party 1
Party 1Party 1
36
The „Call Hold“ function allows you to hold a current call in order
to converse with another party.
Putting a caller on hold means that you can speak with other
parties in the office or make a second call without the party on
hold hearing your conversation. Once your consultation is
complete, you can re-establish the connection to the first
conversation party.
Proceed as follows to hold a conversation and then retrieve it:
You are conducting a conversation with party 1.
Press the call hold button. Party 1 will be put on hold and
you are free to speak with other parties.
To connect with party 2, enter the desired extension
number, or the outside telephone number preceded by „0“.
Page 37
5 PBX Operation
Party 2Party 2
Party 2
Party 2Party 2
Party 1Party 1
Party 1
Party 1Party 1
Consultation Hold
When you have a new caller on hold, party 2, in addition to a
current conversation with party 1, you can switch back and forth
between conversations as often as you wish. This function is
called „consultation hold.“
When the party dialed lifts the receiver, you can conduct a
conversation with party 2.
If party 2’s line is busy or if party does not answer, press
the hold button again to return to party 1.
If you wish to return to party 1 after concluding your
conversation with party 2, enter the key combination
illustrated at left. This ends the hold mode.
If you end holding by pressing only the hold button, your line
remains connected to party 2. Charges will continue to accrue
until party 2 closes the connection.
Instead of pressing the key combination, you can simply
hang up to end the connection to party 2. The telephone
then will ring and the connection to party 1 will be reestablished when you lift the receiver.
End the conversation by replacing the receiver.
Party 1Party 1
Party 1
Party 1Party 1
Party 2Party 2
Party 2
Party 2Party 2
Party 1Party 1
Party 1
Party 1Party 1
Proceed as follows for a consultation hold:
You are conducting a conversation with party 1.
Press the call hold button. Party 1 will be put on hold and
you are free to speak with other parties.
To connect with party 2, enter the desired extension
number, or the outside telephone number preceded by „0“.
When the party dialed lifts the receiver, you can conduct a
conversation with party 2.
If you wish to return to party 1, enter the key combination
illustrated at left.
Now you are speaking with party 1 again.
37
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5 PBX Operation
Routing
Party 1Party 1
Party 1
Party 1Party 1
To return to your conversation with party 2, press the key
combination illustrated at left again. You can consult with
parties 1 and 2 by repeating this procedure as desired.
Consultation can be ended in the following ways:
The party on hold hangs up. The active parties can continue
their conversation.
End the consultation to the party on hold using the key
combination illustrated at left and thus re-establish the
connection to party 1.
Instead of pressing the key combination, you can simply
hang up to end the connection to party 2. The telephone
then will ring and the connection to party 1 will be reestablished when you lift the receiver.
The „Routing“ function offers you the capability to route a
FF
RR
current conversation to a
follows:
You are conducting a conversation with party 1.
ITZ!X PCITZ!X PC
F
R
ITZ!X PC extension. Proceed as
FF
RR
ITZ!X PCITZ!X PC
Party 2Party 2
Party 2
Party 2Party 2
Conference Call
38
Press the call hold button. Party 1 will be put on hold.
To connect with party 2, enter the desired extension
number.
The current conversation is now with party 2.
Simply hang up the receiver to route this conversation to
party 1.
FF
RR
With
parties. Two external and one internal party may participate in
such a conference call.
ITZ!X PCITZ!X PC
F
R
ITZ!X PC you can conduct conference calls among three
FF
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ITZ!X PCITZ!X PC
Page 39
5 PBX Operation
For a three-way conference call, proceed as follows:
Lift the receiver of your telephone.
Dial the telephone number of the external party and begin
conversation.
Press the hold button.
Dial „0“ followed immediately by the telephone number of
your second external party. You can conduct a conversation
with this second external party while party 1 is on hold.
Enter the key combination illustrated at left.
Conduct the conference call. If either of the outside parties
hangs up, you can continue the conversation with the
remaining party.
End the conference call by hanging up the receiver.
Just as for routing, it is possible to switch back to the origi-
nal party during a conference call. Press the hold button
and the number 2. This ends the conference call and the
party with whom you began the converence call remains
on the line. The second external party is put on hold. Enter
the key combination above again to switch back and forth
between parties.
Call Back When Busy
When you dial an external telephone number and this number
is busy, you will receive a signal as soon as the line becomes
free. Your telephone then rings for 20 seconds as for an outside
call. When you lift the receiver, the telephone number of the
desired party will be dialed automatically.
In some cases this feature must be enabled by the telephone services
provider .
To activate this function, proceed as follows:
You have dialed a telephone number and hear the busy
signal.
Dial the number „5“ within 20 seconds.
39
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5 PBX Operation
Pickup
Hang up the telephone. As soon as the line of party you
dialed becomes free, you will receive a callback.
Lift the receiver. The number of the desired party will be
dialed automatically.
Callback requests are deleted after 45 minutes or after the
completion of the requested call. Each PBX participant is allowed
one open callback request.
When another telephone rings, you can use the pickup function
to retrieve the call to your telephone.
Proceed as follows to pick up a call:
Lift the receiver of your telephone.
Enter the key combination illustrated at left.
The conversation is routed to your telephone and the
connection established with the incoming caller.
Group Call
40
FF
RR
ITZ!X PCITZ!X PC
F
R
ITZ!X PC offers the option of calling all extensions at once
FF
RR
ITZ!X PCITZ!X PC
with a group call. The connection is then established with the
extension which picks up the call first.
Lift the receiver.
Dial the number „9“ rather than a concrete extension
number to call all free extensions.
Group call suppression can be activated for each extension. F or more
information, see Chapter 4, „FRITZ!X PC Configuration.“
Page 41
Setting the the Hold Button Function
Make sure to set the hold button function on your analog terminal
devices. The supported flash times range from 80 ms (short flash) to
250 ms (long flash).
Instructions for setting the hold button function can be found
in the instruction booklet for your telephone device, generally
under a title like „Operation as an Extension“.
Pulse-dial Telephones with FRITZ!X PC
A pulse-dial telephone does not support all features of
PCPC
PC. The following functionen are available with a pulse-dial
PCPC
telephone:
• Outside dialing
• Internal dialing (as long the telephone is not configured for
automatic outside dialing)
• Accept external and internal calls
5 PBX Operation
FF
RR
ITZ!XITZ!X
F
R
ITZ!X
FF
RR
ITZ!XITZ!X
• Accept waiting calls by dialing „0“
• Consultation Hold between two existing conversations by
dialing „0”
• Start consultation by dialing „0”.
The following cannot be carried out with a pulse-dial telephone:
FF
RR
• Programming
• Picking up a call from another telephone.
See also the information about the PBX in Chapter 7, „T ips & Tricks“.
ITZ!X PCITZ!X PC
F
R
ITZ!X PC
FF
RR
ITZ!X PCITZ!X PC
41
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6 FRITZ!X PC and the Internet
6 FRITZ!X PC AND THE INTERNET
In addition to traditional ISDN services such as file transfer, fax,
FF
RR
videotext,
net through its ISDN COMMON ISDN API (CAPI) interface. These connections are based on Dial-up Networking in Windows
98.
AVM provides two drivers which facilitate communication be-
tween
• AVM ISDN CAPI Port Driver
• AVM NDIS WAN CAPI Driver
The Conception of the AVM System Drivers in MS Windows
Windows 95 as well as Windows 98 offers two communications
models with similar functions and features: the ISDN CAPI Port
Driver and the NDIS WAN CAPI Driver. While both drivers are
implemented as Windows system drivers with VxD technology
and controlled over the Dial-up Network, they use different
mechanisms and interfaces or protocols in the operating system.
The drivers achieve the same throughput rates in data
communication applications. If needed, one system can handle the parallel installation of both drivers.
ITZ!X PCITZ!X PC
F
R
ITZ!X PC also supports connections to the Inter-
FF
RR
ITZ!X PCITZ!X PC
FF
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ITZ!X PCITZ!X PC
F
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ITZ!X PC and the Internet:
FF
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ITZ!X PCITZ!X PC
The AVM system drivers allow you to use not only ISDN software,
but also CAPI-based communications programs like FRITZ!32
over the Windows Dial-up Network, for instance for dialing into
the Internet.
The AVM ISDN CAPI Port Driver
AA
VM IVM I
42
A
VM I
AA
VM IVM I
SDN CSDN C
SDN C
SDN CSDN C
The
compatible interfaces (VCOM/“Modem“) to use analog Windows
communications interfaces for ISDN.
APAP
AP
APAP
I PI P
I P
I PI P
oror
or
oror
t Drivt Driv
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t Driv
er permits programs with
t Drivt Driv
erer
Page 43
6 FRITZ!X PC and the Internet
With the ISDN CAPI Port Driver you have the option of setting
up several virtual modems which allow you to access desired
programs. These virtual modem lines are identical except for
their preconfigured registry settings. This driver can establish
connections not only to the Internet (AVM ISDN Internet (PPP)
modem) but also to mailboxes (hyperterminal and AVM ISDN
X.75 modem) or fax machines (MS-Exchange and AVM ISDN G3
Fax modem). The most important advantage of this driver
conception is that it supports the entire range of functionality
of CAPI.
For a detailed description of the functions and installation of the
AVM ISDN CAPI Port Driver, please see the CAPIPORT.HLP file in the
WINPORT\ CAPIPORT.W95 directory of the FRITZ!X PC CD-ROM.
Telephone numbers for incoming and outgoing calls may be
specified. These MSNs (multiple subscriber numbers) are set
with AT commands to the CAPI Port Drivers. These settings are
made in the „Start / Settings / Control Panel / Modems / Features / Settings / Expanded“ window.
Set the telephone number(s) for outgoing calls with ATS49=
<MSN> and for incoming calls with ATS50 =<MSN>. For multiple entries, separate numbers with a semicolon.
The AVM NDIS WAN CAPI Driver
AA
VM NVM N
DIDI
S S
WW
AA
N CN C
The
A
VM N
DI
S
AA
VM NVM N
operating system functions of Windows 95 and Windows 98 into
ISDN integration.
The AVM NDIS WAN CAPI Driver facilitates the use of Remote
Access Services (RAS) over ISDN. With this driver you can take
advantage of the enormous communications potential of Windows 95 and Windows 98 using any ISDN controller equipped
with a CAPI 2.0 Driver for Windows. NDIS stands for
DD
Device
DD
connection of network boards (hardware) to network protocols
(software). NDIS WAN is an extension of this standard,
developed by Microsoft for Wide Area Networking (WAN). The
NDIS WAN CAPI Driver thus allows the ISDN controller to be used
II
Interface
II
DIDI
S S
W
WW
APAP
A
N C
AP
AA
N CN C
APAP
SS
Specification and serves as a standard for the
SS
I DrivI Driv
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I Driv
er facilitates the integration of
I DrivI Driv
erer
NN
Network
NN
43
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6 FRITZ!X PC and the Internet
as a network board addressed over the COMMON-ISDN-API
(CAPI) application interface.
For a detailed description of the functions and installation of the
AVM NDIS WAN CAPI Driver in Windows 95, please see the
NDIS_95.HLP file in the WINPORT\ NDISWAN.W95 directory of the
FRITZ!X PC CD-ROM.
Freedom of Connectivity
FF
RR
With
various remote services and transmission partners. For
successful connections and transmission, the terminal device
connected to the remote system must be the same or
compatible.
The current standards are listed in the following:
Internet
To connect to an Internet provider with Windows 95 Dial-up
Networking, use the PPP protocol over ISDN (synchronous PPP)
with the ISDN AVM CAPI Port Driver or the AVM NDIS WAN CAPI
Driver. For detailed information about settings and applications,
contact your service provider.
ITZ!X PC ITZ!X PC
F
R
ITZ!X PC you can establish all kinds of connections to
FF
RR
ITZ!X PC ITZ!X PC
Online Services
ISDN File Transfer
Group 3 Fax
44
The access software of a service provider is required for dialing
online services. Contact your service provider for more
information about installing and configuring the application.
FF
RR
Use
protocols for ISDN file transfer. Transmission speed is reduced
significantly on both ends through V.42bis data compression.
For telefax transmission to fax machines with the G3 Fax
standard, fax emulation is generated in the CAPI Driver. The
recommended fax application is the user-friendly, functional
FF
F
FF
ITZ!dataITZ!data
F
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ITZ!data with the
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ITZ!dataITZ!data
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ITZ! ITZ!
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ITZ! module
RR
ITZ! ITZ!
FF
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ITZ!faxITZ!fax
F
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ITZ!fax.
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ITZ!faxITZ!fax
II
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DtrDtr
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ans ans
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Page 45
6 FRITZ!X PC and the Internet
After installing the AVM ISDN CAPI Port Driver faxing is also
AA
VM IVM I
possible over the
application which supports CAPI 2.0 can be implemented.
A
VM I
AA
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SDN FSDN F
SDN F
SDN FSDN F
AA
X (G3)X (G3)
A
X (G3) modem. Any fax
AA
X (G3)X (G3)
Voice
FF
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The voice functions of
FF
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ITZ!vITZ!v
oo
F
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expanded with outside telephony software which supports CAPI
2.0.
x x
ITZ!v
o
x ISDN answering machine. This module can be
ITZ!vITZ!v
oo
x x
ITZ!X PCITZ!X PC
F
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ITZ!X PC are implemented in the
FF
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ITZ!X PCITZ!X PC
ISDN Mailboxes
FF
RR
ITZ!comITZ!com
F
R
ITZ!com with B-channel setups for X.75 and V.110 protocols
FF
RR
ITZ!comITZ!com
facilitates dialing to ISDN mailboxes. Alternatively, you can
install the AVM CAPI Port Driver and then dial using the
II
SDN MailboSDN Mailbo
I
SDN Mailbo
II
SDN MailboSDN Mailbo
xx
es (X.75)es (X.75)
x
es (X.75) modem or outside terminal programs.
xx
es (X.75)es (X.75)
Remote Access Service, Intranet etc.
To take advantage of the services listed above, contact the relevant providers for information about access conditions and
settings.
Requirements at the Provider Site / Remote System
AA
A
AA
VMVM
VM
VMVM
To access the Internet or utilize RAS connections successfully,
your provider or remote system (for RAS connections) should
be equipped with digital access and use the same protocol
mechanisms.
The following specific requirements must be met:
• The provider / remote system must have ISDN access.
• The access should support either „synchronous PPP“ (Point-
to-Point Protocol) according to the RFC 1618 standard, or
„asynchronous PPP.“
• Your provider allows user registration through a telephone-
number check and/or PAP/CHAP authentication.
• Optional static or dynamic Internet address assignment.
To keep telephone costs low, use a provider with a local
telephone number.
45
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6 FRITZ!X PC and the Internet
ISDN CAPI Port Driver vs. NDIS WAN CAPI Driver
The possiblities for implementing the above driver concepts are
discussed in detail in the relevant documentation (HLP files).
In terms of user operation with ISDN and Windows, the drivers
compare as follows:
• For Internet providers offering PPP over ISDN („synchronous
PPP“ according to RFC 1618), both the ISDN CAPI Port Driver
and the NDIS WAN CAPI Driver are suitable. Ask your
provider about possible differences.
• For Internet providers without PPP over ISDN services, dialing
is possible with the CAPI Port-Modem „asynchronous PPP
asynchron.“ The ISDN CAPI Port Driver allows you to operate
FF
RR
„special solutions“ through setups in
your Internet provider for more information. Due to its
system design, the NDIS WAN CAPI Driver cannot support
such functions.
• Both drivers are suitable for access to an RAS server.
• Non-Internet applications such as MS Money 97 or terminal
programs can be used only with the ISDN CAPI Port Driver
(status September 1998).
F
R
ITZ!Car
FF
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ITZ!CarITZ!Car
ITZ!CarITZ!Car
d Ud U
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d Ud U
SBSB
SB. Ask
SBSB
46
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7 Tips & Tricks
7TIPS & T RICKS
This chapter contains useful advice to simplify working with
FF
RR
ITZ!X PCITZ!X PC
F
R
ITZ!X PC and assist in solving minor problems.
FF
RR
ITZ!X PCITZ!X PC
Configuring two MSNs for one Telephone
This option allows you to set up two MSNs for one telephone.
For example:
You work from your home, and have the business telephone
number MSN 1 and the private number MSN 2. Telephone 1,
located in your office, is to ring for both business and private
calls, and telephone 2, located in your living room, is to ring
only for private calls. Set MSN 2 only for telephone 2, but both
MSN 1 and MSN 2 for telephone 1.
Keep Call Waiting Suppressed for Telefax and Modem on FRITZ!X PC
Extensions
Do not deactivate the default setting „Suppress call waiting“
for telefax and modem lines. When call waiting is active, telefax
and modem connections may malfunction.
Modem Software and FRITZ!X PC Extensions
If a PC modem is connected to a
note the following:
Any settings made for the extension to which the modem is
connected must be configured accordingly in the modem
software. For instance, if the extension is set to automatic
outside dialing for the modem, the modem software may not
configure it as an internal extension.
The above does not apply to PCs connected to
FF
RR
serial interface. In the
„Operation at an extension“ must be deactivated on the „Extension“ tab to allow
basic access.
ITZ!32 ITZ!32
F
R
ITZ!32 module settings, the option
FF
RR
ITZ!32 ITZ!32
FF
RR
ITZ!X PCITZ!X PC
F
R
ITZ!X PC operation directly at the ISDN
FF
RR
ITZ!X PCITZ!X PC
FF
RR
ITZ!X PCITZ!X PC
F
R
ITZ!X PC extension, please
FF
RR
ITZ!X PCITZ!X PC
FF
RR
ITZ!X PCITZ!X PC
F
R
ITZ!X PC via
FF
RR
ITZ!X PCITZ!X PC
47
Page 48
7 Tips & Tricks
General Error Conditions
Not every error represents an actual defect in
connected terminal devices. This chapter discusses general
error conditions, their causes and possible solutions.
Work through the following checklist before starting operation:
• Check the LEDs on
individual LEDs are listed in the „Package Contents“ section
of Chapter 1.
FF
•Is
F
FF
LED labelled „Power“ is lit.
• Check the orange LEDs for extensions 1, 2, 3 and 4:
When an extension is picked up or a connection is active at
an extension, this is indicated by an LED lit orange. Incoming
calls are signalled by a blinking LED.
If the LED for an active extension is not lit, this suggests that
the telephone cable is defective or corrected incorrectly.
• Is the PC cable properly connected to the PC and
PCPC
PC?
PCPC
FF
RR
ITZ!X PCITZ!X PC
F
R
ITZ!X PC or the
FF
RR
ITZ!X PCITZ!X PC
FF
RR
ITZ!X PCITZ!X PC
F
R
ITZ!X PC. The meanings of the
FF
RR
ITZ!X PCITZ!X PC
RR
ITZ!X PCITZ!X PC
R
ITZ!X PC ready for operation? Make sure that the green
RR
ITZ!X PCITZ!X PC
FF
RR
ITZ!XITZ!X
F
R
ITZ!X
FF
RR
ITZ!XITZ!X
No dial tone
48
• Is the cable connected to the correct serial interface?
FF
RR
• Check the
• Are the plugs inserted correctly into the socket and into
FF
RR
ITZ!X PCITZ!X PC
F
R
ITZ!X PC?
FF
RR
ITZ!X PCITZ!X PC
• Is the ISDN cable properly plugged into the ISDN socket at
the NT (Network Terminator) and into
• Are the telephone, modem, and telefax cables properly
plugged into
• Is the terminal device defective? Test the device at another
FF
RR
ITZ!X PCITZ!X PC
F
R
ITZ!X PC extension or on another exchange.
FF
RR
ITZ!X PCITZ!X PC
Make sure the extension is configured for automatic outside
dialing rather than as an internal extension (outside dialing
preceded by “0”).
ITZ!X PCITZ!X PC
F
R
ITZ!X PC setup in the
FF
RR
ITZ!X PCITZ!X PC
FF
RR
ITZ!X PCITZ!X PC
F
R
ITZ!X PC?
FF
RR
ITZ!X PCITZ!X PC
FF
RR
ITZ!X PCITZ!X PC
F
R
ITZ!X PC directory.
FF
RR
ITZ!X PCITZ!X PC
FF
RR
ITZ!X PCITZ!X PC
F
R
ITZ!X PC?
FF
RR
ITZ!X PCITZ!X PC
Page 49
No internal dial tone
Make sure that the telephone is configured as an internal
extension (outisde dialing preceded by “0”) rather than for
automatic outside dialing.
Busy signal sounds before number dialed
• If your telephone is set for automatic outside dialing and
you hear a busy signal when you lift the receiver, this means
that all outside lines are busy. In this case it is not possible
to connect to an external number -- you must wait until an
external line becomes free.
• If your terminal device is set up as an extension and you hear
a busy signal after dialing for an outside line (with „0“), this
means that all outside lines are busy. In this case it is not
possible to connect to an external number -- you must wait
until an external line becomes free.
Telefax machine indicates busy line
This means that all outside lines are busy. In this case it is not
possible to connect to an external number -- you must wait until
an external line becomes free.
7 Tips & Tricks
No modem connections possible
Check the settings in the modem software. Any settings made
for the extension to which the modem is connected must be
configured accordingly in the modem software. For instance, if
the extension is set to automatic outside dialing for the modem,
this setting also must be active in the modem software.
Hold button functions inoperable
Your telephone does not support the hold function.
49
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7 Tips & Tricks
Busy signal sounds at configured extension 30 seconds after lifting
receiver or switching on telefax
FF
RR
This condition is not an error.
30 seconds if no number is dialed. Start dialing within thirty
seconds of lifting the receiver or starting telefax operation.
ITZ!X PCITZ!X PC
F
R
ITZ!X PC aborts operation after
FF
RR
ITZ!X PCITZ!X PC
No incoming calls received from outside callers
• A third party may have been given an MSN which is not
configured for the extension to which the telephone is
connected. Either plug the telephone or fax into the
extension to which the MSN is assigned or assign the MSN
to the extension to which the device is connected.
• Check whether the extension was assigned an outgoing call
number which does not accept calls. Only those MSNs which
have been activated by the exchange of the service provider
may be transmitted. If a terminal device transmits an MSN
not recognized by the exchange, it transmits instead the first
MSN it knows.
FF
RR
• Check whether calls are being accepted by
modules.
F
R
FF
RR
ITZ!32ITZ!32
ITZ!32
ITZ!32ITZ!32
All incoming calls accepted by ISDN Controller
FF
RR
ITZ!faxITZ!fax
F
R
ITZ!fax and
FF
RR
ITZ!faxITZ!fax
FF
RR
F
R
FF
RR
FF
RR
ITZ!vITZ!v
F
R
ITZ!v
FF
RR
ITZ!vITZ!v
50
Check the settings of the
FF
RR
ITZ!faxITZ!fax
Is
F
R
ITZ!fax ready for operation? When the option to accept
FF
RR
ITZ!faxITZ!fax
„all incoming faxes“ is selected on the „ISDN“ tab, no calls will
reach the analog extensions of
FF
RR
ITZ!vITZ!v
oo
If
F
R
FF
RR
incoming calls“ is selected on the „ISDN“ tab,
accept all calls after a certain amount of time. In this case no
more calls will reach the analog extensions of
time interval after which
the „Answering profile“ in the configuration window. On the
„ISDN“ tab the corresponding answering profile must be
activated for accepting calls.
xx
ITZ!v
o
x is ready for operation and the option to accept „all
ITZ!vITZ!v
oo
xx
FF
RR
ITZ!vITZ!v
oo
F
R
FF
RR
ITZ!X PCITZ!X PC
ITZ!X PC.
ITZ!X PCITZ!X PC
oo
xx
o
x takes calls is specified in
oo
xx
x x
ITZ!v
o
x programs.
ITZ!vITZ!v
oo
x x
FF
RR
ITZ!vITZ!v
F
R
ITZ!v
FF
RR
ITZ!vITZ!v
FF
RR
ITZ!X PCITZ!X PC
F
R
ITZ!X PC. The
FF
RR
ITZ!X PCITZ!X PC
oo
xx
o
x will
oo
xx
Page 51
FRITZ!X PC After a Power Outage
FF
RR
When
the last settings saved will be active.
If the settings made to
will resume operation using its factory settings.
ITZ!X PCITZ!X PC
F
R
ITZ!X PC operation is resumed after a power outage,
FF
RR
ITZ!X PCITZ!X PC
FF
RR
ITZ!X PCITZ!X PC
F
R
ITZ!X PC were not saved,
FF
RR
ITZ!X PCITZ!X PC
No Acknowledgement Signal During Programming
Only telephones with touch-tone dialing can be used to program
FF
RR
ITZ!X PCITZ!X PC
F
R
ITZ!X PC over the PBX. Programming can not be performed
FF
RR
ITZ!X PCITZ!X PC
with pulse-dial telephones with pulse dialing.
Some terminal devices can be switched between pulse and touchtone dialing. Check your telephone or fax machine.
7 Tips & Tricks
FF
RR
ITZ!X PCITZ!X PC
F
R
ITZ!X PC
FF
RR
ITZ!X PCITZ!X PC
51
Page 52
Index
Index
A
acoustic signals 13
analog terminal devices
connecting 15
automatic outside dialing 24
AVM ISDN CAPI Port Driver 42
AVM NDIS WAN CAPI Driver 43
AVM system drivers 42
C
call back when busy 39
call diversion 26
call forwarding 27
call waiting 36
activate 24
deactivate 24
caller ID
calls 13
CAPI Port driver 42
CLIP
CLIR
COM interface 18
communication partner
configuring FRITZ!X PC 21
connecting
consultation 36
consultation hold 37
D
data transmission standards 44
dialing mode
See
Caller ID: enable
suppress 35
See
Caller ID: enable
See
Caller ID: suppress
requirements for establishing connection 45
analog terminal devices 15
cables 14
set 24
F
factory settings 21
activate 31
fax (Group 3) 44
features 11
FRITZ!X PC
configure 21
in the Internet 44
installing 14
function
of hold button 40, 41
of LEDs 12
I
installation
CAPI drivers 16
FRITZ!32 18
FRITZ!X PC 19
of FRITZ!X PC PBX 14
software 16
installation prerequisites 6
installing FRITZ!X PC 14
internal connection 24
internal dialing
in automatic outside dialing mode 35
when configured as internal extension 35
internal dialing mode 35
Internet 42
Introduction 5
ISDN mail boxes 45
L
LEDs 12
M
modem software 47
MSNs
assignments 22
two on one telephone 47
Multiple Subscriber Numbers
See
MSNs
N
52
NDIS WAN CAPI Driver 43
Page 53
Index
O
operation of PBX 34
outside dialing
automatic dial tone 34
when configured as internal extension 34
with caller ID suppression 35
outside dialing mode 34
P
package contents
cables 8
plugs 8
sockets 7
PBX
communication 30
data transmission 31
loading data 31
pick up call 40
problems & solutions 47
provider
requirements for establishing connection 45
pulse-dial telephones 41
R
Remote Access Service, Intranet, X.31 etc. 45
requirements
FRITZ!X PC 10
routing 38
T
technical data 11
telephone, calling on 34
three-party conference 38
tips & tricks 47
U
uninstall
CAPI drivers 18
FRITZ!X PC 20
V
voice 45
S
serial interface
configure 19
set dialing mode 24
setting MSNs 22
sockets 7
standards
fax (Group 3) 44
Internet 44
ISDN file transfer 44
ISDN mail boxes 45
Remote Access Service, Intranet, X.31 45
voice 45
suppress caller ID
suppress caller ID (CLIR) 35
system requirements 10
See
Caller ID: suppress
53
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