AVIRA SERVER SECURITY 2012, SERVER SECURITY User Manual

Avira Server Security

User Manual

Introduction

Avira Server Security - User Manual (Status: 23 Sep. 2011) 2

Trademarks and Copyright

Trademarks

Windows is a registered trademark of the Microsoft Corporation in the United States and other countries.
All other brand and product names are trademarks or registered trademarks of their respective owners.
Protected trademarks are not marked as such in this manual. This does not mean, however, that they may be used freely.

Copyright information

Code provided by third party providers was used for Avira Server Security. We thank the copyright owners for making the code available
to us.
For detailed information on copyright, please refer to "Third Party Licenses" in the Program Help of Avira Server Security.

Introduction

Avira Server Security - User Manual (Status: 23 Sep. 2011) 3

Table of Contents

1. Introduction .................................................................................... 8

1.1 Icons and emphases ............................................................................................................... 8

2. Product information ....................................................................... 10

2.1 Functionality ........................................................................................................................... 10

2.2 Delivery scope ........................................................................................................................ 11

2.3 System requirements ............................................................................................................. 12

2.4 Licensing ................................................................................................................................. 13

3. Installation and uninstallation .......................................................... 14

3.1 Installation .............................................................................................................................. 14

3.1.1 Installation types ......................................................................................................................................... 14

3.2 Uninstallation .......................................................................................................................... 16

3.3 Installation and uninstallation on the network ..................................................................... 16

3.3.1 Installation on the network ...................................................................................................................... 17

3.3.2 Uninstallation on the network ................................................................................................................. 18

3.3.3 Command line parameters for the setup program ........................................................................... 18

3.3.4 Parameters of the file setup.inf .............................................................................................................. 18

Introduction

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4. User interface and operation ........................................................... 20

4.1 User interface: Avira Server Security Console .................................................................... 20

4.2 User interface: Tray icon ....................................................................................................... 23

4.3 Quickstart ................................................................................................................................ 24

5. System Scanner ............................................................................ 26

6. Updates ........................................................................................ 27

7. Viruses and more ........................................................................... 28

7.1 Viruses and other malware ................................................................................................... 28

7.2 Threat categories ................................................................................................................... 31

8. Info and Service............................................................................. 35

8.1 Contact address ..................................................................................................................... 35

8.2 Technical support ................................................................................................................... 35

8.3 Suspicious file ........................................................................................................................ 36

8.4 Reporting false positives ....................................................................................................... 36

8.5 Your feedback for more security ........................................................................................... 36

9. Reference: Configuration options .................................................... 37

9.1 System Scanner ..................................................................................................................... 37

9.1.1 Action on detection .................................................................................................................................... 40

9.1.2 Further actions ............................................................................................................................................ 42

9.1.3 Archives ........................................................................................................................................................ 43

9.1.4 Exceptions .................................................................................................................................................... 44

9.1.5 Heuristic ........................................................................................................................................................ 45

9.1.6 Report ............................................................................................................................................................ 46

9.2 Realtime Protection ............................................................................................................... 47

9.2.1 Action on detection .................................................................................................................................... 50

9.2.2 Further actions ............................................................................................................................................ 53

9.2.3 Exceptions .................................................................................................................................................... 54

9.2.4 Products ........................................................................................................................................................ 57

9.2.5 Heuristic ........................................................................................................................................................ 58

9.2.6 Report ............................................................................................................................................................ 58

Introduction

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9.3 Variables: Realtime Protection and System Scanner exceptions ..................................... 60

9.4 Update .................................................................................................................................... 61

9.4.1 Product update............................................................................................................................................ 61

9.4.2 Proxy settings .............................................................................................................................................. 63

9.5 General ................................................................................................................................... 64

9.5.1 Threat categories ....................................................................................................................................... 64

9.5.2 Password ...................................................................................................................................................... 65

9.5.3 WMI ................................................................................................................................................................ 65

9.5.4 Events ............................................................................................................................................................ 65

9.5.5 Reports .......................................................................................................................................................... 66

9.5.6 Directories .................................................................................................................................................... 66

9.6 Alerts ....................................................................................................................................... 67

9.6.1 Realtime Protection network alerts ....................................................................................................... 68

9.6.2 System Scanner network alerts ............................................................................................................. 69

9.6.3 Acoustic alerts ............................................................................................................................................. 70

9.7 Email ....................................................................................................................................... 71

9.7.1 Realtime Protection email alerts............................................................................................................ 71

9.7.2 System Scanner email alerts .................................................................................................................. 72

9.7.3 Updater email alerts .................................................................................................................................. 73

9.7.4 Email template ............................................................................................................................................ 75

1. Introduction .................................................................................... 8

1.1 Icons and emphases ............................................................................................................... 8

2. Product information ....................................................................... 10

2.1 Functionality ........................................................................................................................... 10

2.2 Delivery scope ........................................................................................................................ 11

2.3 System requirements ............................................................................................................. 12

2.4 Licensing ................................................................................................................................. 13

3. Installation and uninstallation .......................................................... 14

3.1 Installation .............................................................................................................................. 14

3.1.1 Installation types ......................................................................................................................................... 14

3.2 Uninstallation .......................................................................................................................... 16

3.3 Installation and uninstallation on the network ..................................................................... 16

3.3.1 Installation on the network ...................................................................................................................... 17

3.3.2 Uninstallation on the network ................................................................................................................. 18

Introduction

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3.3.3 Command line parameters for the setup program ........................................................................... 18

3.3.4 Parameters of the file setup.inf .............................................................................................................. 18

4. User interface and operation ........................................................... 20

4.1 User interface: Avira Server Security Console .................................................................... 20

4.2 User interface: Tray icon ....................................................................................................... 23

4.3 Quickstart ................................................................................................................................ 24

5. System Scanner ............................................................................ 26

6. Updates ........................................................................................ 27

7. Viruses and more ........................................................................... 28

7.1 Viruses and other malware ................................................................................................... 28

7.2 Threat categories ................................................................................................................... 31

8. Info and Service............................................................................. 35

8.1 Contact address ..................................................................................................................... 35

8.2 Technical support ................................................................................................................... 35

8.3 Suspicious file ........................................................................................................................ 36

8.4 Reporting false positives ....................................................................................................... 36

8.5 Your feedback for more security ........................................................................................... 36

9. Reference: Configuration options .................................................... 37

9.1 System Scanner ..................................................................................................................... 37

9.1.1 Action on detection .................................................................................................................................... 40

9.1.2 Further actions ............................................................................................................................................ 42

9.1.3 Archives ........................................................................................................................................................ 43

9.1.4 Exceptions .................................................................................................................................................... 44

9.1.5 Heuristic ........................................................................................................................................................ 45

9.1.6 Report ............................................................................................................................................................ 46

9.2 Realtime Protection ............................................................................................................... 47

9.2.1 Action on detection .................................................................................................................................... 50

9.2.2 Further actions ............................................................................................................................................ 53

9.2.3 Exceptions .................................................................................................................................................... 54

9.2.4 Products ........................................................................................................................................................ 57

9.2.5 Heuristic ........................................................................................................................................................ 58

Introduction

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9.2.6 Report ............................................................................................................................................................ 58

9.3 Variables: Realtime Protection and System Scanner exceptions ..................................... 60

9.4 Update .................................................................................................................................... 61

9.4.1 Product update............................................................................................................................................ 61

9.4.2 Proxy settings .............................................................................................................................................. 63

9.5 General ................................................................................................................................... 64

9.5.1 Threat categories ....................................................................................................................................... 64

9.5.2 Password ...................................................................................................................................................... 65

9.5.3 WMI ................................................................................................................................................................ 65

9.5.4 Events ............................................................................................................................................................ 65

9.5.5 Reports .......................................................................................................................................................... 66

9.5.6 Directories .................................................................................................................................................... 66

9.6 Alerts ....................................................................................................................................... 67

9.6.1 Realtime Protection network alerts ....................................................................................................... 68

9.6.2 System Scanner network alerts ............................................................................................................. 69

9.6.3 Acoustic alerts ............................................................................................................................................. 70

9.7 Email ....................................................................................................................................... 71

9.7.1 Realtime Protection email alerts............................................................................................................ 71

9.7.2 System Scanner email alerts .................................................................................................................. 72

9.7.3 Updater email alerts .................................................................................................................................. 73

9.7.4 Email template ............................................................................................................................................ 75

Introduction

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1. Introduction

Your Avira product protects your computer against viruses, worms, Trojans, adware and
spyware and other risks. In this manual these are referred to as viruses or malware
(harmful software) and unwanted programs.

The manual describes the program installation and operation.
For further options and information, please visit our website:

http://www.avira.com

The Avira website lets you:

 access information on other Avira desktop programs
 download the latest Avira desktop programs
 download the latest product manuals in PDF format
 download free support and repair tools
 access our comprehensive knowledge database and FAQs for troubleshooting
 access country-specific support addresses.

Your Avira Team

1.1 Icons and emphases

The following icons are used:

Icon /

designation

Explanation

Placed before a condition which must be fulfilled prior to
execution of an action.

Placed before an action step that you perform.

Placed before an event that follows the previous action.

Warning

Placed before a warning when critical data loss might occur.

Introduction

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Note

Placed before a link to particularly important information or a tip
which makes your Avira product easier to use.

The following emphases are used:

Emphasis

Explanation

Italics

File name or path data.

Displayed software interface elements (e.g. window section or
error message).

Bold

Clickable software interface elements (e.g. menu item,
navigation area, option box or button).

Product information

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2. Product information

2.1 Functionality

The Avira Server Security protection package includes the Avira Server Security service
and the Avira Server Security Console. The Avira Server Security service protects your
Windows Server from viruses and malware. The Avira Server Security Console is used for
management, control and monitoring of the servers to be protected or of the Avira Server
Security services on the servers to be protected. You can access any number of servers
via the Avira Server Security Console.

The Avira Server Security service

... protects your servers against viruses and malware. You install the service on all
Windows servers to be protected on the network.

The Avira Server Security service provides comprehensive functions to protect your
system in one package with several program components and other help programs.
Overview of the main components:

 The System Scanner scans your computer system for viruses and unwanted programs

(on-demand scan). Affected files are deleted, repaired or moved to quarantine
depending on the configuration. System Scanner scans are performed automatically.
The interval and scope of scans can be configured.

 The Realtime Protection runs in the background. It monitors and repairs files, if

necessary, during operations such as opening, writing and copying in real time.

 The Scheduler supports you in planning regular tasks such as scans and updates via

the Internet or Intranet.

Product information

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 The Updater always keeps your program up to date via an Internet or intranet

connection.

 The Quarantine manager conveniently manages and monitors the files placed in

quarantine.

Avira Server Security Console

... provides a desktop for Avira Server Security services with which you can control,
configure and monitor Avira Server Security services. You install the Avira Server Security
Console on at least one computer with a network connection to the servers to be
protected. Avira Server Security Console can also be installed on the servers to be
protected.

The Avira Server Security Console can be connected to any number of servers to be
protected and provides access to components, reports, events and to the Configuration of
the connected Avira Server Security service.

2.2 Delivery scope

Main features:

 Console for monitoring, management and control of the whole program
 Simple, keyword-based configuration: support for configuration through integrated

wizard and context-sensitive help

 Configuration and operation from separate computer possible: user interface (Avira

Server Security Console) can be installed separately from the Avira Server Security
service

 Network management via the Avira Management Console (AMC)
 System Scanner (on-demand scan) with profile-controlled and configurable scan for all

known types of viruses and malware

 Resident virus guard (real-time scan or on-access scan) for constant monitoring of all

file accesses

 Extremely high virus and malware detection via innovative scanning technology (scan

engine) including heuristic scanning method

 Innovative AHeAD (Advanced Heuristic Analysis and Detection) technology for

detection of unknown or fast changing attackers for proactive security

 Detection of all conventional archive types including detection of nested archives and

smart extension detection

 Comprehensive filter functions and file caching to increase scanning speed
 "Multi-threading capability": simultaneous scanning of many files at high speed
 Configurable reactions to a detection: repair, deletion, moving to a quarantine directory,

blocking, renaming and isolation of programs or files; automatic removal of viruses and
malware

Product information

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 Quarantine manager: infected files can be deleted in the quarantine directory or

restored at their place of origin

 Integrated scheduler for planning one-off or recurring jobs such as updates or scans
 Automatable updating via the Internet or network-wide distribution (without system

interruption)

 Comprehensive logging, warning and messaging functions for the administrator;

sending of warnings in Windows networks and by email (SMTP), SMTP authentication
possible

 Protection against modification of the program files as a result of intensive self-test
 Extended terminal server support
 Rootkits protection (not under Windows XP 64 bit, Windows 2003 64 bit, Windows

Server 2003 64 bit)

 Support for Windows Management Instrumentation

2.3 System requirements

The Avira Server Security has the following requirements for successful use of the Avira
Server Security service and the Avira Server Security Console:

 Computer Pentium or later, at least 1 GHz
 Operating system

 Windows XP, SP3 (32 or 64 bit) or
 Windows Vista (32 or 64 bit, SP1 recommended) or
 Windows 7 (32 or 64 bit) or
 Windows Server 2003, SP1 (32 or 64 bit) or
 Windows Server 2008 (32 or 64 bit) or
 Windows Server 2008 R2 (64 bit only)

 At least 150 MB of free hard disk memory space (more if using quarantine for temporary

storage)

 At least 512 MB RAM (dedicated to Avira Server Security only) under Windows Server

2003

 At least 1024 MB RAM (dedicated to Avira Server Security only) under Windows Vista,

Windows 7, Windows Server 2008 and Windows Server 2008 R2

 For installation of the Avira Server Security: Administrator rights

Internet access

For regular updates it is necessary for a server in your network to have Internet access.
Alternatively, the updates can also be downloaded from a file or HTTP server in the
Intranet. More information is available under Update.

Product information

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2.4 Licensing

You require a license to use Avira Server Security. Activate your license for Avira Server
Security with the license file hbedv.key. You can obtain the license file by email from Avira.
The license file contains the license for all products that you have ordered in one order
process. You thereby accept the license terms.

License models

You can use the many functions of Avira Server Security with the following license models:

 Evaluation version: Complete range of functions, 30-day license.
 Full version

Licensing comprises a license for all platforms and depends on the number of users in the
network who are to be protected by Avira Server Security. For further information on the
licensing versions and the optional support offers, please go to our website:
http://www.avira.com

The delivery scope of a full version comprises:

 provision of Avira version to download from the Internet
 four weeks installation support from date of purchase
 newsletter service (by email)
 update service via Internet

Installation and uninstallation

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3. Installation and uninstallation

3.1 Installation

Before installing Avira Server Security, certain conditions must be met:

Please ensure that the system requirements are met (see System requirements),

and that the Windows Server used is running.

Ensure that you are logged in on the server as an administrator or as a user with

administrator rights.

Ensure that an Internet connection or network connection to a download server

exists for updating the Avira Server Security. If you use a fileserver, you may require
a user name and a password for server login.

When installing the full version: ensure that a valid license file hbedv.key exists and

is stored in a local directory on the server.

When installing the service Avira Server Security: If you want to connect remotely to

the protected server with the Avira Server Security Console, ensure that the following
ports are opened:
139 (NetBIOS SSN)
137 (NetBIOS NS)
138 (NetBIOS DGM)

Note
When installing on a server operating system, the Realtime Protection and the
files protection are not available.

3.1.1 Installation types

During installation you can select a setup type in the installation wizard:

Express

 Avira Server Security is installed together with the Avira Server Security service, the

Avira Server Security Console and all recommended program components.

 No destination folder can be selected for the program files to be installed.

User-defined

 You can select whether you want to install the Avira Server Security service and/or the

Avira Server Security Console.

 You have the option to select and install additional functions for the Avira Server

Security service:
Avira Rootkits Protection: This function contains the rootkit scan profile, which you
can use to look for hidden malware.

Installation and uninstallation

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VMware Offline System Scanner: This function contains the VMware-Image scan
profile, which you can use to perform an offline scan of VMware images for viruses and
unwanted programs.
Shell Extension: This function generates an entry in the context menu of Windows
Explorer that can be used to scan directories for viruses and unwanted programs.

 A target folder can be selected for the program files to be installed.

Performing installation

Installing the Avira Server Security:

 Start the setup by double-clicking the installation file that you have downloaded from the

Internet or insert the program CD.
The installation wizard opens.

 Follow the instructions of the installation wizard. Complete the following installation

steps:

 Where appropriate, install Microsoft Visual C++ 2008 - Redistributable Kit, if the kit has

not already been installed.

Note

Avira Server Security uses the runtime libraries of the Microsoft Visual C++
2008 - Redistributable Kit. To use the Avira Server Security, Microsoft Visual
C++ 2008 - Redistributable Kit must be installed.

 Confirmation of license agreements
 Selection of the type of setup (express installation or user-defined installation)
 Licensing of the Avira Server Security: Load the license file or select a 30-day test

license

 Installation of Avira Server Security service and/or Avira Server Security Console

If you have installed the Avira Server Security service, a configuration wizard opens after
the installation has been completed. You have the option of configuring the most important
settings of the installed Avira Server Security service.

 Defining AHeAD (Advanced Heuristic Analysis and Detection) technology

settings: The settings are defined for System Scanner and Realtime Protection.

 Selection of extended threat categories: By selecting other extended threat

categories to be detected and reported by the Avira Server, you can adapt the
protective function of the Avira Server Security to meet your needs.

 Selection of product exceptions (Realtime Protection): You can select software

products to be exempt from monitoring by the Realtime Protection (on-access System
Scanner). In this way you can avoid any loss of performance that the Realtime
Protection may cause.

Installation and uninstallation

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 Select email settings: You can define the server settings for sending email. Avira

Server Securityuses SMPT to send emails send email alerts to the Avira Server
Security administrator.

Note

After installation, your own system is automatically added by the Avira Server
Security Console (Local Host/127.0.0.1) as a server to be protected, even if no
Avira Server Security service is installed.

Note

If you want to add or remove program components of the current Avira Server
Security installation, use the Avira Server Security setup.

3.2 Uninstallation

Carry out uninstallation via the Control Panel of the operating system or via the setup of
your Avira product.

During uninstallation, the Avira services are stopped, all report files and infected files (in
quarantine) are deleted.

During uninstallation you can specify that the directories with the report files and the
quarantine are not deleted.

You will be asked to restart your computer.

Click Yes to confirm.

Your Avira product is uninstalled now.

3.3 Installation and uninstallation on the network

To simplify installation of Avira products on a network of multiple client computers for the
system administrator, your Avira product has a special procedure for the initial installation
and the change installation.

For automatic installation, the setup program works with the control file setup.inf. The
setup program (presetup.exe) is contained in the program’s installation package.
Installation is started with a script or batch file and all necessary information is obtained
from the control file. The script commands therefore replace the usual manual inputs
during installation.

Installation and uninstallation

Avira Server Security - User Manual (Status: 23 Sep. 2011) 17

Note

Please note that a license file is obligatory for initial installation on the network.

Note

Please note that an installation package for the Avira product is required for
installation via a network. An installation file for Internet-based installation
cannot be used.

Avira products can be easily shared on the network with a server login script or via SMS.
For information on installation and uninstallation on the network:

 see Chapter: Command line parameters for the setup program
 see Chapter: Parameter of the file setup.inf
 see Chapter: Installation on the network
 see Chapter: Uninstallation on the network

3.3.1 Installation on the network

The installation can be script-controlled in batch mode.
The setup is suitable for the following installation:

 Initial installation via the network (unattended setup)

Change installation and update

Note

We recommend that you test automatic installation before the installation
routine is implemented on the network.

Note
When installing on a server operating system, the Realtime Protection and the
files protection are not available.

To install Avira product on the network automatically:

You must have administrator rights (also required in batch mode)
Configure the parameter of the file setup.inf and save the file.
Begin installation with the parameter /inf or integrate the parameter into the login

script of the server.

Installation and uninstallation

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Example: presetup.exe /inf="c:\temp\setup.inf"

3.3.2 Uninstallation on the network

To uninstall Avira products on the network automatically:

You must have administrator rights (also required in batch mode)

Example: presetup.exe /remsilent

/unsetuplog="c:\logfiles\unsetup.log"

Start the uninstallation with the parameters /inf and /AVUNINSTALL or integrate

the parameters into the login script of the server.

3.3.3 Command line parameters for the setup program

Use the following parameters for installation and uninstallation:

 /INF=<Script name with path>

The setup program starts with the script mentioned and retrieves all parameters

required.
Installation: PRESETUP.EXE /INF=e:\disks\setup.inf

Uninstallation: PRESETUP.EXE /INF=e:\disks\setup.inf /AVUNINSTALL

 /SILENT

The setup script runs down completely without user interaction.

3.3.4 Parameters of the file setup.inf

In the control file setup.inf, you can set the following parameters in the [DATA] field for the
automatic installation of the Avira product. The sequence of the parameters is unimportant.
If a parameter setting is missing or wrong, the setup routine is aborted and an error
message is displayed.

 InstallPath

Destination path in which the Avira Server Security is installed. It has to be included

to the script. The environment variable cannot be used.

Example: InstallPath="%PROGRAMFILES%\Avira\AntiVir Server\"

 LicenseFile=<Path and file name of the license file>

Avira Server Security is installed with the license. If you enter the file name only, the

license file will be searched in the source folder of the setup only.

Example: LicenseFile="A:\hbedv.key"

 RestartWindows= 0 | 1

If a restart of the system is required after the installation, this can be performed

automatically (standard) or a message box is displayed.
0: Disabled (restart with Message Box)
1: Enabled (automatic restart)

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 DeleteFolderOnUninstall=1

Deletes the configuration during uninstallation

 Guard= 0 | 1

Installs the Avira Realtime Protection (on-access Scanner).
1: Install Avira Realtime Protection (default)
0: Do not install Avira Realtime Protection

 RootKit= 0 | 1

Installs the AntiVir rootkit protection module. The module detects malware hidden in

the system.
1: Install AntiVir Rootkits Protection
0: Do not install AntiVir Rootkits Protection (default)

 VMWare= 0 | 1

Installs the VMWare offline Scanner. The module performs an offline scan of

VMWare images for viruses and malware.
1: Install VMWare offline Scanner
0: Do not install VMWare offline Scanner (default)

 ShellExtension= 0 | 1

Installs the Shell extension. Directories can be scanned directly for viruses and

unwanted programs using an entry in the Windows Explorer context menu.
1: Install Shell extension (default)
0: Do not install Shell extension

 Systray= 0 | 1

Installs the Systray tool. An Avira Server Security tray icon is visible in the notification

area of the protected server. The Tray Icon lets you monitor the status of the Avira

Server Security and gives you access to other Avira Server Security functions.
1: Install Systray tool (default)
0: Do not install Systray tool

 GUI= 0 | 1

Installs the Avira Server Security Console user interface, which allows you to

remotely manage and configure the Avira Server Security services running on

protected servers.
1: Installs the Avira Server Security Console (default)
0: Does not install the Avira Server Security Console

In the [FEEDBACK] section the setup enters error codes and error test which are reported
by the setup:

Example: ErrCode=0

ErrMsg=Product was installed successfully

User interface and operation

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4. User interface and operation

4.1 User interface: Avira Server Security Console

The Avira Server Security service that is installed on the servers to be protected is
managed via the Avira Server Security Console. The Avira Server Security Console is a
snap-in of the Microsoft Management Console (MMC). You can create any number of
servers to be protected on the Avira Server Security Console in order to configure and
monitor them on the Avira Server Security Console.

Note

Please note that only the proprietary elements of the Avira Server Security
Console are documented in this help. For information on the MMC and on
manual integration of a snap-in, please refer to the user manual or the online
help of the operating system.

Starting and closing the Avira Server Security Console

Start the Avira Server Security Console via the Avira Server Security user interface link
in the Windows Start menu or under All programs. You can also load the Avira Server
Security Console directly in the MMC. You will find the preconfigured Avira Server Security
Console in the installation directory of the Avira Server Security Console. To close the
Avira Server Security Console, you must close MMC.

Operation

Navigate via the console structure in the left-hand window of the MMC.

User interface and operation

Avira Server Security - User Manual (Status: 23 Sep. 2011) 21

Navigation elements are also displayed as objects in the right-hand detail window of

the MMC. Open these objects in the detail window by double-clicking.

The Configuration is located under the node Settings. Expand the node and click

the module you would like to configure.

You can select various configuration sections in the detail window:

Commands and actions are available via icons in the detail window and via context

menus of the individual console nodes or of objects in the detail window.

When configuring a server, you must confirm information in the window Settings with

the button OK or Accept in order to accept the new settings. Your settings are

cancelled with the button Cancel.

Avira Server Security Console overview

Avira Server Security

 Display of the created servers with connection status
 Actions: Add server

Note

The local Avira server and all Avira severs added by the registered user are
displayed on the Avira Server Security Console.

Server

 Display of server status
 Actions:

 start product update
 update license file
 reload configuration
 display report file
 rename server
 disconnect server
 connect server
 delete server

Overview

 system status (last system test, last update, license)
 statistical data of the on-access scan of the Realtime Protection and the on-demand

scan of the System Scanner

 program version

User interface and operation

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 contact and support addresses

Profiles

 Display of the default profiles and of the profiles created for the on-demand scan
 Actions:

 create new profiles
 rename profiles
 delete profiles

Quarantine

 Display of the objects in quarantine
 Actions:

 scan object again
 display object properties
 restore object
 add file to quarantine
 send object to Avira Malware Research Center
 delete object
 export all properties

Scheduler

 Display of all created scanning and update jobs
 Actions:

 insert new jobs
 display job properties
 edit job
 delete job

Reports

 Display reports of scans of on-demand scan and updates
 Actions:

 display report
 display report file
 print report
 delete report

User interface and operation

Avira Server Security - User Manual (Status: 23 Sep. 2011) 23

Events

 Display all events of the Avira Server Security service on the server to be protected
 Actions:

 display events
 export events
 delete events

Settings

 Configuration of the Avira Server Security service on the server to be protected
 Configuration sections:

 System Scanner: Configuration of on-demand scan
 Realtime Protection: Configuration of on-access scan
 General: Extended risk categories for on-demand and on-access scans, password

protection for the server on the Avira Server Security Console, security alerts for

outdated Avira servers, directories used, restriction of reports and of event log

 Update: Download via web server or file server, product updates, configuration of

connection to the download server

 Alerts: Configuration of network alerts of the Realtime Protection and System

Scanner

 Email: Configuration of email alerts via SMTP from the Realtime Protection, System

Scanner, Updater modules

4.2 User interface: Tray icon

After installation of the Avira Server Security service, the Avira Server Security tray icon is
displayed on the protected server in the notification area. The tray icon displays the status
of the Avira Realtime Protection:

Icon

Description

Avira Realtime Protection is
enabled

Avira Realtime Protection is
disabled

You can access the functions via the tray icon context menu.

To open the context menu, click the tray icon with the right-hand mouse button.

 Start Avira: Opens the Avira Server Security Console for management of the

connected Avira Server. This option is only available if an Avira Server Security

User interface and operation

Avira Server Security - User Manual (Status: 23 Sep. 2011) 24

Console has been installed locally on the computer and if you are logged on to the
computer with administrator rights.

 Check My Documents: Starts the System Scanner scan profile My Documents: The

default My files location of the logged-in user is scanned for viruses and unwanted
programs.

 Help: opens the Online Help.
 Avira on the Internet: Opens the Avira web portal.

Note

The Avira Server Security Console can also be opened by double-clicking the
tray icon.

4.3 Quickstart

Carry out these steps if you are using the Avira Server Security for the first time:

1. Installation

Install the Avira Server Security service on the servers that you want to protect against

viruses and unwanted programs. Install the Avira Server Security Console on at least
one computer on your network.
See chapter Installation.

2. Management on the Avira Server Security Console

Add server

Add all servers on the Avira Server Security Console that you want to manage on

the Avira Server Security Console.
See Chapter Avira Server Security Console.

Carry out the following steps for every server added:

Configuration

Configure the Avira Server Security service on the server to be protected. Assign a

password for the server on the Avira Server Security Console.
See Chapters Settings and Settings > General > Password.

Carry out update and system scan

First carry out an update. For this, create an update job in the Scheduler. Select

"Immediately" as the start time. Carry out a complete system scan. For this, create a
scan job in the Scheduler. For the scan job, select "Local hard disks" as the profile

User interface and operation

Avira Server Security - User Manual (Status: 23 Sep. 2011) 25

and "Immediately" as the start time.
See Chapter Scheduler.

Define scans and update jobs

Define scans and update jobs. To configure Scanner scans, first create, where

appropriate, user-defined profiles under Scheduler In the next step you can create
the scans and update jobs under Scheduler.
See Chapters Scan and Scheduler.

System Scanner

Avira Server Security - User Manual (Status: 23 Sep. 2011) 26

5. System Scanner

With the Scanner component, you can carry out targeted scans (on-demand scans) for
viruses and unwanted programs. The following options are available for scanning for
infected files:

 Scan in Scheduler (remote and local)

The Scheduler gives you the option to schedule the times at which scan jobs are to be
executed on the protected server.

 Scan via Profile (remote and local)

Profiles enable you to initiate defined and configured scan profiles on the protected
server.

 Shell Extension: Scan from the context menu in Windows Explorer (local only)

You have the option to use the Scan selected files with Avira entry in the context
menu of a directory to scan that directory for viruses and unwanted programs. The
Shell Extension function is an additional component that is only available if it was
selected during the user-defined installation.

 Scanning of own documents using the context menu of the tray icon (local only)
 You can initiate a scan for viruses and unwanted programs in the Windows 'My files'

user directory of the protected server by choosing the My Documents entry in the tray
icon context menu.

Special processes are required when scanning for rootkits, boot sector viruses, and when
scanning active processes. The following options are available:

 Scan for rootkits via the scan profile Scan for Rootkits and active malware
 Scan active processes via the scan profile Active processes
 Scan for boot sector viruses in all scan profiles by activating the corresponding options

under Settings > System Scanner > Scan: Additional settings

Updates

Avira Server Security - User Manual (Status: 23 Sep. 2011) 27

6. Updates

The effectiveness of anti-virus software depends entirely on the scanning engine and the
virus definitions being up-to-date. For this reason, regularly download updates for the Avira
Server Security from our download servers. To enable regular updates to be performed,
the Updater component is integrated in the Avira Server Security. The Updater component
updates the following program components:

 Virus definition file
 Scan engine
 Program files (product update)

The Scheduler facility on the Avira server console allows you to create update jobs that will
be executed by Avira Updater at the specified intervals. Following the installation of Avira
server, an update job is created that will be executed by default at the following interval:
60 minutes.

With every update order, the status of the virus definition files and the scan engine is
checked and updated if necessary, product updates are performed in accordance with the
configuration. You can initiate a manual product update from the context menu of a server
node on the Avira Server Security Console. A restart of the system after an update is
required only after a product update.

You can obtain updates via the following servers:

 directly from the Internet via a web server of Avira
 via a web server or file server on an intranet, which downloads the update files from

the Internet as the master server and supplies them to other servers. This is useful if
you want to update Avira Server Security on more than one computer on a network. A
download server on an intranet can be used to ensure the Avira Server Security is up­to-date on the protected servers using a minimum of resources. To set up a functioning
download server on an intranet, you need a server that is compatible with the update
structure of the Avira Server Security.

When a web server is used, the HTTP protocol is used for the download. When using a file
server, access to the update file is provided via the network. The update is configured on
the Avira Server Security Console.

Note

You can use Avira Update Manager (file server or web server in Windows) as a
web server or file server in the intranet. Avira Internet Update Manager mirrors
the download servers of Avira products (including the Avira Server Security)
and can be obtained on the Internet from the Avira website:

http://www.avira.com

Viruses and more

Avira Server Security - User Manual (Status: 23 Sep. 2011) 28

7. Viruses and more

7.1 Viruses and other malware

Adware

Adware is software that presents banner ads or in pop-up windows through a bar that
appears on a computer screen. These advertisements usually cannot be removed and are
consequently always visible. The connection data allow many conclusions on the usage
behavior and are problematic in terms of data security.

Backdoors

A backdoor can gain access to a computer by bypassing the computer access security
mechanisms.

A program that is being executed in the background generally enables the attacker almost
unlimited rights. User's personal data can be spied with the backdoor's help.. But are
mainly used to install further computer viruses or worms on the relevant system.

Boot viruses

The boot or master boot sector of hard disks is mainly infected by boot sector viruses.
They overwrite important information necessary for the system execution. One of the
awkward consequences: the computer system cannot be loaded any more…

Bot-Net

A bot-net is defined as a remote network of PCs (on the Internet) that is composed of bots
that communicate with each other. A bot-net can comprise a collection of cracked
machines running programs (usually referred to as worms, Trojans) under a common
command and control infrastructure. Bot-nets serve various purposes, including denial-of­service attacks etc., usually without the affected PC user's knowledge. The main potential
of bot-nets is that the networks can achieve grow to thousands of computers and their total
bandwidth exceeds most conventional Internet accesses.

Exploit

An exploit (security gap) is a computer program or script that takes advantage of a bug,
glitch or vulnerability leading to privilege escalation or denial of service on a computer
system. One form of exploitation for example is an attack from the Internet with the help of
manipulated data packages. Programs can be infiltrated in order to obtain higher access.

Viruses and more

Avira Server Security - User Manual (Status: 23 Sep. 2011) 29

Fraudulent software

Also known as "scareware" or "rogueware", it is a fraudulent software that pretends that
your computer is infected by viruses or malware. This software looks deceptively similar to
professional Antivirus software but is meant to raise uncertainty or to scare the user. Its
purpose is to make the victims feel threatened of imminent (unreal) danger and to make
them pay to eliminate it. There are also cases when the victims are lead to believe they
were attacked and they are instructed to carry out an action, which in reality is the real
attack.

Hoaxes

For several years, Internet and other network users have received alerts about viruses that
are purportedly spread via email. These alerts are spread via email with the request that
they should be sent to the highest possible number of colleagues and to other users, in
order to warn everyone against the "danger".

Honeypot

A honeypot is a service (program or server) installed in a network. Its function is to monitor
a network and log attacks. This service is unknown to the legitimate user - because of this
reason he is never addressed. If an attacker examines a network for the weak points and
uses the services which are offered by a honeypot, it is logged and an alert is triggered.

Macro viruses

Macroviruses are small programs that are written in the macro language of an application
(e.g. WordBasic under WinWord 6.0) and that can normally only spread within documents
of this application. Because of this, they are also called document viruses. In order to be
active, they need that the corresponding applications are activated and that one of the
infected macros has been executed. Unlike "normal" viruses, macro viruses consequently
do not attack executable files but they do attack the documents of the corresponding host
application.

Pharming

Pharming is a manipulation of the host file of web browsers to divert enquiries to spoofed
websites. This is a further development of classic phishing. Pharming fraudsters operate
their own large server farms on which fake websites are stored. Pharming has established
itself as an umbrella term for various types of DNS attacks. In the case of a manipulation
of the host file, a specific manipulation of a system is carried out with the aid of a Trojan or
virus. The result is that the system can now only access fake websites, even if the correct
web address is entered.

Viruses and more

Avira Server Security - User Manual (Status: 23 Sep. 2011) 30

Phishing

Phishing means angling for personal details of the Internet user. Phishers generally send
their victims apparently official letters such as emails that are intended to induce them to
reveal confidential information to the culprits in good faith, in particular user names and
passwords or PINs and TANs of online banking accounts. With the stolen access details,
the phishers can assume the identities of the victims and carry out transactions in their
name. What is clear is that: banks and insurance companies never ask for credit card
numbers, PINs, TANs or other access details by email, SMS or telephone.

Polymorph viruses

Polymorph viruses are the real masters of disguise. They change their own programming
codes - and are therefore very hard to detect.

Program viruses

A computer virus is a program that is capable of attaching itself to other programs after
being executed and cause an infection. Viruses multiply themselves unlike logic bombs
and Trojans. In contrast to a worm, a virus always requires a program as host, where the
virus deposits its virulent code. The program execution of the host itself is not changed as
a rule.

Rootkits

A rootkit is a collection of software tools that are installed after a computer system has
been infiltrated to conceal logins of the infiltrator, hide processes and record data ­generally speaking: to make themselves invisible. They attempt to update already installed
spy programs and reinstall deleted spyware.

Script viruses and worms

Such viruses are extremely easy to program and they can spread - if the required
technology is on hand - within a few hours via email round the globe.

Script viruses and worms use one of the script languages, such as Javascript, VBScript
etc., to insert themselves in other, new scripts or to spread themselves by calling operating
system functions. This frequently happens via email or through the exchange of files
(documents).

A worm is a program that multiplies itself but that does not infect the host. Worms cannot
consequently form part of other program sequences. Worms are often the only possibility
to infiltrate any kind of damaging programs on systems with restrictive security measures.

Viruses and more

Avira Server Security - User Manual (Status: 23 Sep. 2011) 31

Spyware

Spyware are so called spy programs that intercept or take partial control of a computer's
operation without the user's informed consent. Spyware is designed to exploit infected
computers for commercial gain.

Trojan horses (short Trojans)

Trojans are pretty common nowadays. Trojans include programs that pretend to have a
particular function, but that show their real image after execution and carry out a different
function that, in most cases, is destructive. Trojan horses cannot multiply themselves,
which differentiates them from viruses and worms. Most of them have an interesting name
(SEX.EXE or STARTME.EXE) with the intention to induce the user to start the Trojan.
Immediately after execution they become active and can, for example, format the hard
disk. A dropper is a special form of Trojan that 'drops' viruses, i.e. embeds viruses on the
computer system.

Zombie

A zombie PC is a computer that is infected with malware programs and that enables
hackers to abuse computers via remote control for criminal purposes. On command, the
affected PC starts denial-of-service (DoS) attacks, for example, or sends spam and
phishing emails.

7.2 Threat categories

Adware

Adware is software that presents banner ads or in pop-up windows through a bar that
appears on a computer screen. These advertisements usually cannot be removed and are
consequently always visible. The connection data allow many conclusions on the usage
behavior and are problematic in terms of data security.

Your Avira product detects Adware. If the Adware option is enabled with a check mark in
the configuration under Threat categories, you receive a corresponding alert if your Avira
product detects adware.

Adware/Spyware

Software that displays advertising or software that sends the user’s personal data to a third
party, often without their knowledge or consent, and for this reason may be unwanted.

Your Avira product recognizes "Adware/Spyware". If the option Adware/Spyware is
enabled with a check mark in the configuration under Threat categories, you receive a
corresponding alert if your Avira product detects adware or spyware.

Viruses and more

Avira Server Security - User Manual (Status: 23 Sep. 2011) 32

Application

The term APPL, respectively application, refers to an application which may involve a risk
when used or is of dubious origin.

Your Avira product recognizes "Application (APPL)". If the option Application is enabled
with a check mark in the configuration under Threat categories, you receive a
corresponding alert if your Avira product detects such behavior.

Backdoor Clients

In order to steal data or manipulate computers, a backdoor server program is smuggled in
unknown to the user. This program can be controlled by a third party using backdoor
control software (client) via the Internet or a network.

Your Avira product recognizes "Backdoor control software". If the Backdoor control
software option is enabled with a check mark in the configuration under Threat categories,
you receive a corresponding alert if your Avira product detects such software.

Dialer

Certain services available in the Internet have to be paid for. They are invoiced in
Germany via dialers with 0190/0900 numbers (or via 09x0 numbers in Austria and
Switzerland; in Germany, the number is set to change to 09x0 in the medium term). Once
installed on the computer, these programs guarantee a connection via a suitable premium
rate number whose scale of charges can vary widely.

The marketing of online content via your telephone bill is legal and can be of advantage to
the user. Genuine dialers leave no room for doubt that they are used deliberately and

intentionally by the user. They are only installed on the user’s computer subject to the

user’s consent, which must be given via a completely unambiguous and clearly visible

labeling or request. The dial-up process of genuine dialers is clearly displayed. Moreover,
genuine dialers tell you the incurred costs exactly and unmistakably.

Unfortunately there are also dialers which install themselves on computers unnoticed, by
dubious means or even with deceptive intent. For example they replace the Internet user’s
default data communication link to the ISP (Internet Service Provider) and dial a cost­incurring and often horrendously expensive 0190/0900 number every time a connection is
made. The affected user will probably not notice until his next phone bill that an unwanted
0190/0900 dialer program on his computer has dialed a premium rate number with every
connection, resulting in dramatically increased costs.

We recommend that you ask your telephone provider to block this number range directly
for immediate protection against undesired dialers (0190/0900 dialers).

Your Avira product can detect the familiar dialers by default.
If the option Dialers is enabled with a check mark in the configuration under Threat

categories, you receive a corresponding alert if a dialer is detected. You can now simply

Viruses and more

Avira Server Security - User Manual (Status: 23 Sep. 2011) 33

delete the potentially unwanted 0190/0900 dialer. However, if it is a wanted dial-up
program, you can declare it an exceptional file and this file is then no longer scanned in
future.

Double Extension Files

Executable files that hide their real file extension in a suspicious way. This camouflage
method is often used by malware.

Your Avira product recognizes "Double Extension Files". If the option Double Extension
files is enabled with a check mark in the configuration under Threat categories, you
receive a corresponding alert if your Avira product detects such files.

Fraudulent software

Also known as "scareware" or "rogueware", it is a fraudulent software that pretends that
your computer is infected by viruses or malware. This software looks deceptively similar to
professional antivirus software but is meant to raise uncertainty or to scare the user. Its
purpose is to make the victims feel threatened of imminent (unreal) danger and to make
them pay to eliminate it. There are also cases when the victims are lead to believe they
were attacked and they are instructed to carry out an action, which in reality is the real
attack.

Your Avira product detects scareware. If the option Fraudulent software is enabled with a
check mark in the configuration Threat categories, you receive a corresponding alert if
your Avira product detects such files.

Games

There is a place for computer games - but it is not necessarily at work (except perhaps in
the lunch hour). Nevertheless, with the wealth of games downloadable from the Internet, a
fair bit of mine sweeping and Patience playing goes on among company employees and
civil servants. You can download a whole array of games via the Internet. Email games
have also become more popular: numerous variants are circulating, ranging from simple
chess to "fleet exercises" (including torpedo combats): The corresponding moves are sent
to partners via email programs, who answer them.

Studies have shown that the number of working hours devoted to computer games has
long reached economically significant proportions. It is therefore not surprising that more
and more companies are considering ways of banning computer games from workplace
computers.

Your Avira product recognizes computer games. If the Games option is enabled with a
check mark in the configuration under Threat categories, you receive a corresponding alert
if your Avira product detects a game. The game is now over in the truest sense of the
word, because you can simply delete it.

Viruses and more

Avira Server Security - User Manual (Status: 23 Sep. 2011) 34

Jokes

Jokes are merely intended to give someone a fright or provide general amusement without
causing harm or reproducing. When a joke program is loaded, the computer will usually
start at some point to play a tune or display something unusual on the screen. Examples of
jokes are the washing machine in the disk drive (DRAIN.COM) or the screen eater
(BUGSRES.COM).

But beware! All symptoms of joke programs may also originate from a virus or Trojan. At
the very least users will get quite a shock or be thrown into such a panic that they
themselves may cause real damage.

Thanks to the extension of its scanning and identification routines, your Avira product is
able to detect joke programs and eliminate them as unwanted programs if required. If the
option Jokes is enabled with a check mark in the configuration under Threat categories, a
corresponding alert is issued if a joke program is detected.

Phishing

Phishing, also known as "brand spoofing" is a clever form of data theft aimed at customers
or potential customers of Internet service providers, banks, online banking services,
registration authorities.
When submitting your email address on the Internet, filling in online forms, accessing
newsgroups or websites, your data can be stolen by "Internet crawling spiders" and then
used without your permission to commit fraud or other crimes.

Your Avira product recognizes "Phishing". If the option Phishing is enabled with a check
mark in the configuration under Threat categories, you receive a corresponding alert if
your Avira product detects such behavior.

Programs that violate the private domain

Software that may be able to compromise the security of your system, initiate unwanted
program activities, damage your privacy or spy on your user behavior and could therefore
be unwanted.

Your Avira product detects "Security Privacy Risk" software. If the option Programs that
violate the private domain is enabled with a check mark in the configuration under

Threat categories, you receive a corresponding alert if your Avira product detects such

software.

Unusual Runtime Packers

Files that have been compressed with an unusual runtime packer and that can therefore
be classified as potentially suspicious.

Your Avira product recognizes "Unusual runtime packers". If the option Unusual runtime
packers is enabled with a check mark in the configuration under Threat categories, you
receive a corresponding alert if your Avira product detects such packers.

Info and Service

Avira Server Security - User Manual (Status: 23 Sep. 2011) 35

8. Info and Service

This chapter contains information on how to contact us.

 see Chapter Contact address
 see Chapter Technical support
 see Chapter Suspicious files
 see Chapter Report false positives
 see Chapter Your feedback for more security

8.1 Contact address

If you have any questions or requests concerning the Avira product range, we will be
pleased to help you. For our contact addresses, please refer to the Control Center under
Help > About Avira Server Security.

8.2 Technical support

Avira support provides reliable assistance in answering your questions or solving a
technical problem.

All necessary information on our comprehensive support service can be obtained from our
website:

http://www.avira.de/en/support
So that we can provide you with fast, reliable help, you should have the following

information ready:

 License information. You can find the program interface under the menu item Help >

About Avira Server Security > License information. See License information.

 Version information. You can find the program interface under the menu item Help >

About Avira Server Security > Version information. See Version information.

 Operating system version and any Service Packs installed.
 Installed software packages, e.g. anti-virus software of other vendors.
 Exact messages of the program or of the report file.

Info and Service

Avira Server Security - User Manual (Status: 23 Sep. 2011) 36

8.3 Suspicious file

Viruses that may not yet be detected or removed by our products or suspect files can be
sent to us. We provide you with several ways of doing this.

 Identify the file in the quarantine manager of the Avira Server Security Console and

select the item Send file via the context menu or the corresponding button.

 Send the required file packed (WinZIP, PKZip, Arj etc.) in the attachment of an email to

the following address:

[e-mail]

As some email gateways work with anti-virus software, you should also provide the
file(s) with a password (please remember to tell us the password).

 You can also send us the suspicious file via our website: http://www.avira.com/sample-

upload

8.4 Reporting false positives

If you believe that your Avira product is reporting a detection in a file that is most likely
"clean", send the relevant file packed (WinZIP, PKZip, Arj etc.) as an email attachment to
the following address:

[e-mail]

As some email gateways work with anti-virus software, you should also provide the file(s)
with a password (please remember to tell us the password).

8.5 Your feedback for more security

At Avira, our customers’ security is paramount. For this reason, we don't just have an in­house expert team that tests the quality and security of every Avira solution before the
product is released. We also attach great importance to the indications regarding security
relevant gaps that could develop and we treat those seriously.

If you think you have detected a security gap in one of our products, please send us an
email to the following address:

[e-mail]

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 37

9. Reference: Configuration options

The configuration reference documents all available configuration options.

9.1 System Scanner

You can define the behavior of the on-demand scan routine. If you select certain
directories to be scanned, depending on the configuration, the System Scanner scans:

 with a certain scanning priority,
 also boot sectors and main memory,
 all or selected files in the directory.

Files
The System Scanner can use a filter to scan only those files with a certain extension

(type).

All files

If this option is enabled, all files are scanned for viruses or unwanted programs,
irrespective of their content and file extension. The filter is not used.

Note

If All files is enabled, the button File extensions cannot be selected.

Use smart extensions

If this option is enabled, the selection of the files scanned for viruses or unwanted
programs is automatically chosen by the program. This means that your Avira program
decides whether the files are scanned or not based on their content. This procedure is
somewhat slower than Use file extension list, but more secure, since not only on the
basis of the file extension is scanned. This option is enabled as the default setting and
is recommended.

Note

If Use smart extensions is enabled, the button File extensions cannot be
selected.

Use file extension list

If this option is enabled, only files with a specified extension are scanned. All file types
that may contain viruses and unwanted programs are preset. The list can be edited
manually via the button "File extension".

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 38

Note

If this option is enabled and you have deleted all entries from the list with file
extensions, this is indicated with the text "No file extensions" under the button

File extensions.

File extensions

With the aid of this button, a dialog box is opened in which all file extensions are
displayed that are scanned in "Use file extension list" mode. Default entries are set
for the extensions, but entries can be added or deleted.

Note

Please note that the default list may vary from version to version.

Additional settings

Scan boot sectors of selected drives

If this option is enabled, the System Scanner scans the boot sectors of the drives
selected for the system scan. This option is enabled as the default setting.

Scan master boot sectors

If this option is enabled, the System Scanner scans the master boot sectors of the
hard disk(s) used in the system.

Ignore offline files

If this option is enabled, the direct scan ignores so-called offline files completely during
a scan. This means that these files are not scanned for viruses and unwanted
programs. Offline files are files that were physically moved by a so-called Hierarchical
Storage Management System (HSMS) from the hard disk onto a tape, for example.
This option is enabled as the default setting.

Optimized scan

When the option is enabled, the processor capacity is optimally utilized during a
System Scanner scan. For performance reasons, an optimized scan is only logged on
standard level.

Note

This option is only available on multi-processor systems, but is always
displayed in the configuration and can be enabled: If the managed server does
not have more than one processor, the System Scanner option is not used.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 39

Follow symbolic links

If this option is enabled, System Scanner performs a scan that follows all symbolic
links in the scan profile or selected directory and scans the linked files for viruses and
malware.

Note

The option does not include any shortcuts, but refers exclusively to symbolic
links (generated by mklink.exe) or Junction Points (generated by junction.exe)
that are transparent in the file system.

Search for Rootkits before scan

If this option is enabled and a scan is started, the System Scanner scans the Windows
system directory for active rootkits in a so-called shortcut. This process does not scan
your computer for active rootkits as comprehensively as the scan profile "Scan for

rootkits", but it is significantly quicker to perform.

Note

The rootkits scan is not available for Windows XP 64 bit, Windows 2003 64 bit
or Windows Server 2003 64 bit!

Note

The rootkit scan is not performed remotely.

Scan Registry

If this option is enabled, the Registry is scanned for references to malware.

Ignore files and paths on network drives

Scan process

Scanner priority

With the on-demand scan, the System Scanner distinguishes between priority levels.
This is only effective if several processes are running simultaneously on the
workstation. The selection affects the scanning speed.

low

The System Scanner is only allocated processor time by the operating system, if no
other process requires computation time, i.e. as long as only the System Scanner is
running, the speed is maximum. All in all, work with other programs is optimal: The
computer responds more quickly if other programs require computation time while the
System Scanner continues running in the background.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 40

normal

The System Scanner is executed with normal priority. All processes are allocated the
same amount of processor time by the operating system. This option is enabled as the
default setting and is recommended. Under certain circumstances, work with other
applications may be affected.

high

The System Scanner has the highest priority. Simultaneous work with other
applications is almost impossible. However, the System Scanner completes its scan at
maximum speed.

9.1.1 Action on detection

You can define the actions to be performed by System Scanner when a virus or unwanted
program is detected.

Copy file to quarantine before action

If this option is enabled, the System Scanner creates a backup copy before carrying
out the requested primary or secondary action. The back-up copy is saved in
Quarantine, where the file can be restored if it is of informative value. You can also
send the backup copy to the Avira Malware Research Center for further investigation.

Primary action
Primary action is the action performed when the System Scanner finds a virus or an

unwanted program. If the option "Repair" is selected but the affected file cannot be
repaired, the action selected under "Secondary action" is performed.

Note

The option Secondary action can only be selected if the setting Repair was
selected under Primary action.

Repair

If this option is enabled, the System Scanner repairs affected files automatically. If the
System Scanner cannot repair an affected file, it carries out the action selected under

Secondary action.

Note

An automatic repair is recommended, but means that the System Scanner
modifies files on the workstation.

Rename

If this option is enabled, the System Scanner renames the file. Direct access to these
files (e.g. with double-click) is therefore no longer possible. Files can later be repaired
and given their original names again.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 41

Quarantine

If this option is enabled, the System Scanner moves the file to the quarantine. These
files can later be repaired or - if necessary - sent to the Avira Malware Research
Center.

Delete

If this option is enabled, the file is deleted. This process is much faster than "overwrite
and delete".

Ignore

If this option is enabled, access to the file is allowed and the file is left as it is.

Warning

The affected file remains active on your workstation! It may cause serious
damage on your workstation!

Overwrite and delete

If this option is enabled, the System Scanner overwrites the file with a default pattern
and then deletes it. It cannot be restored.

Secondary action
The option "Secondary action" can only be selected if the setting Repair was

selected under "Primary action". With this option it can now be decided what is to be
done with the affected file if it cannot be repaired.

Rename

If this option is enabled, the System Scanner renames the file. Direct access to these
files (e.g. with double-click) is therefore no longer possible. Files can later be repaired
and given their original names again.

Quarantine

If this option is enabled, the System Scanner moves the file to Quarantine. These files
can later be repaired or - if necessary - sent to the Avira Malware Research Center.

Delete

If this option is enabled, the file is deleted. This process is much faster than "overwrite
and delete".

Ignore

If this option is enabled, access to the file is allowed and the file is left as it is.

Warning

The affected file remains active on your workstation! It may cause serious
damage on your workstation!

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 42

Overwrite and delete

If this option is enabled, the System Scanner overwrites the file with a default pattern
and then deletes (wipes) it. It cannot be restored.

Note

If you have selected Delete or Overwrite and delete as the primary or
secondary action, you should note the following: In the case of heuristic hits, the
affected files are not deleted, but are instead moved to quarantine.

9.1.2 Further actions

Launch program following detection
After the on-demand scan, the System Scanner can open a file of your choice if at least

one virus or unwanted program has been detected, for example an email program, so that
you can inform other users or the administrator.

Note

For security reasons it is only possible to start a program after a detection when
a user is logged on the computer. The file is then opened with the rights that
apply to the logged on user. If no user is logged on, this option is not performed.

Program name

In this input box you can enter the name and the relevant path of the program that the
System Scanner should start after a detection.

This button opens a window in which you can select the desired program with the aid
of the file selection dialog.

Arguments

In this input box you can enter command line parameters for the program to be started
if necessary.

Event log

Use event log

If this option is enabled, an event report with the results of the scan is transferred to
the Windows Event Log after a System Scanner scan has been completed. The
events can be called up in the Windows Event Viewer. The option is disabled as the
default setting.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 43

9.1.3 Archives

When scanning archives, the System Scanner uses a recursive scan: Archives in archives
are also unpacked and scanned for viruses and unwanted programs. The files are
scanned, decompressed and scanned again.

Scan archives

If this option is enabled, the selected archives in the archive list are scanned. This
option is enabled as the default setting.

All archive types

If this option is enabled, all archive types in the archive list are selected and scanned.

Smart Extensions

If this option is enabled, the System Scanner detects whether a file is a packed file
format (archive), even if the file extension differs from the usual extensions, and scans
the archive. However every file must be opened for this, which reduces the scanning
speed. Example: If a *.zip archive has the file extension *.xyz, the System Scanner
also unpacks this archive and scans it. This option is enabled as the default setting.

Note

Only those archive types marked in the archive list are supported.

Limit recursion depth

Unpacking and scanning recursive archives can require a great deal of computer time
and resources. If this option is enabled, you limit the depth of the scan in multi-packed
archives to a certain number of packing levels (maximum recursion depth). This saves
time and computer resources.

Note

In order to find a virus or an unwanted program in an archive, the System
Scanner must scan up to the recursion level in which the virus or the unwanted
program is located.

Maximum recursion depth

In order to enter the maximum recursion depth, the option Limit recursion depth must
be enabled.
You can either enter the requested recursion depth directly or by means of the right
arrow key on the entry field. The permitted values are 1 to 99. The standard value is
20 which is recommended.

Default values

The button restores the pre-defined values for scanning archives.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 44

Archives

In this display area you can set which archives the System Scanner should scan. For
this, you must select the relevant entries.

9.1.4 Exceptions

File objects to be omitted for the System Scanner
The list in this window contains files and paths that should not be included by the System

Scanner in the scan for viruses or unwanted programs.
Please enter as few exceptions as possible here and really only files that, for whatever

reason, should not be included in a normal scan. We recommend that you always scan
these files for viruses or unwanted programs before they are included in this list!

Note

The entries in the list must not result in more than 6000 characters in total.

Warning

These files are not included in a scan!

Note

The files included in this list are recorded in the report file. Please check the
report file from time to time for unscanned files, as perhaps the reason you
excluded a file here no longer exists. In this case you should remove the name
of this file from this list again.

Input box

In this input box you can enter the name of the file object that is not included in the on­demand scan. No file object is entered as the default setting.

The button opens a window in which you can select the required file or the required
path.
When you have entered a file name with its complete path, only this file is not scanned
for infection. If you have entered a file name without a path, all files with this name
(irrespective of the path or drive) are not scanned.

Add

With this button, you can add the file object entered in the input box to the display
window.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 45

Delete

The button deletes a selected entry from the list. This button is inactive if no entry is
selected.

Note

If you add a complete partition to the list of the file objects, only those files that
are saved directly under the partition will be excluded from the scan, which does
not apply to files in sub-directories on the corresponding partition:
Example: File object to be skipped: D:\ = D:\file.txt will be excluded
from the scan of the System Scanner, D:\folder\file.txt will not be
excluded from the scan.

Note

If you are managing the Avira program in AMC, you can use variables in the
path details for file exceptions. You can find a list of variables you can use
under Variables: Realtime Protection und System Scanner Exceptions.

9.1.5 Heuristic

This configuration section contains the settings for the heuristic of the scan engine.
Avira products contain very powerful heuristics that can proactively uncover unknown

malware, i.e. before a special virus signature to combat the damaging element has been
created and before a virus guard update has been sent. Virus detection involves an
extensive analysis and investigation of the affected codes for functions typical of malware.
If the code being scanned exhibits these characteristic features, it is reported as being
suspicious. This does not necessarily mean that the code is in fact malware. False
positives do sometimes occur. The decision on how to handle affected code is to be made
by the user, e.g. based on his or her knowledge of whether the source of the code is
trustworthy or not.

Macrovirus heuristic

Macrovirus heuristic

Your Avira product contains a highly powerful macrovirus heuristic. If this option is
enabled, all macros in the relevant document are deleted in the event of a repair,
alternatively suspect documents are only reported, i.e. you receive an alert. This
option is enabled as the default setting and is recommended.

Advanced Heuristic Analysis and Detection (AHeAD)

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 46

enable AHeAD

Your Avira program contains a very powerful heuristic in the form of Avira AHeAD
technology, which can also detect unknown (new) malware. If this option is enabled,
you can define how "aggressive" this heuristic should be. This option is enabled as the
default setting.

Low detection level

If this option is enabled, slightly less unknown malware is detected, the risk of false
alerts is low in this case.

Medium detection level

This option is enabled as the default setting if you have selected the use of this
heuristic.

High detection level

If this option is enabled, significantly more unknown malware is detected, but there are
also likely to be false positives.

9.1.6 Report

The System Scanner has a comprehensive reporting function. You thus obtain precise
information on the results of an on-demand scan. The report file contains all entries of the
system as well as alerts and messages of the on-demand scan.

Note

To be able to establish what actions the System Scanner has performed, when
viruses or unwanted programs have been detected, you should activate the
report file in the expert-mode configuration.

Reporting

Off

If this option is enabled, the System Scanner does not report the actions and results of
the on-demand scan.

Default

When this option is activated, the System Scanner logs the names of the files
concerned with their path. In addition, the configuration for the current scan, version
information and information on the licensee is written in the report file.

Extended

When this option is activated, the System Scanner logs alerts and tips in addition to
the default information.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 47

Complete

When this option is activated, the System Scanner also logs all scanned files. In
addition, all files involved as well as alerts and tips are included in the report file.

Note

If you have to send us a report file at any time (for troubleshooting), please
create this report file in this mode.

9.2 Realtime Protection

You will normally want to monitor your system constantly. To this end, use the Realtime
Protection (= on-access System Scanner). You can thus scan all files that are copied or
opened on the computer "on the fly", for viruses and unwanted programs.

Files
The Realtime Protection can use a filter to scan only those files with a certain extension

(type).

All files

If this option is enabled, all files are scanned for viruses or unwanted programs,
irrespective of their content and their file extension.

Note

If All files is enabled, the File extensions button cannot be selected.

Use smart extensions

If this option is enabled, the selection of the files scanned for viruses or unwanted
programs is automatically chosen by the program. This means that the program
decides whether the files are scanned or not based on their content. This procedure is
somewhat slower than Use file extension list, but more secure, since not only on the
basis of the file extension is scanned.

Note

If Use smart extensions is enabled, the File extensions button cannot be
selected.

Use file extension list

If this option is enabled, only files with a specified extension are scanned. All file types
that may contain viruses and unwanted programs are preset. The list can be edited
manually via the "File extensions" button. This option is enabled as the default
setting and is recommended.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 48

Note

If this option is enabled and you have deleted all entries from the list with file
extensions, this is indicated with the text "No file extensions" under the File

extensions button.

File extensions

With the aid of this button, a dialog box is opened in which all file extensions are
displayed that are scanned in "Use file extension list" mode. Default entries are set
for the extensions, but entries can be added or deleted.

Note

Please note that the file extension list may vary from version to version.

Scan mode
Here the time for scanning of a file is defined.

Scan when reading

If this option is enabled, the Realtime Protection scans the files before they are read or
executed by the application or the operating system.

Scan when writing

If this option is enabled, the Realtime Protection scans a file when writing. You can
only access the file again after this process has been completed.

Scan when reading and writing

If this option is enabled, the Realtime Protection scans files before opening, reading
and executing and after writing. This option is enabled as the default setting and is
recommended.

Drives

Monitor local drives

When the option has been activated, files of local drives, such as HDUs, CD and
diskette drives, MO and ZIP drives, etc. only are monitored. This option is enabled as
the default setting and is recommended.

Monitor network drives

If this option is enabled, files on network drives (mapped drives) such as server
volumes, peer drives etc., are scanned.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 49

Note

In order not to reduce the performance of your computer too much, the option

Monitor network drives should only be enabled in exceptional cases.

Warning

If this option is disabled, the network drives are not monitored. They are no
longer protected against viruses or unwanted programs!

Note

When files are executed on network drives, they are scanned by the Realtime
Protection irrespective of the setting for the Monitor network drives option. In
some cases files on network drives are scanned while being opened, even
though the Monitor network drives option is disabled. Reason: These files are

accessed with ‘Execute File’ rights. If you want to exclude these files or even

executed files on network drives from scanning by the Realtime Protection,
enter the files in the list of file objects to be excluded (see: Realtime Protection

> Scan > Exceptions).

Enable caching

If this option is enabled, monitored files on network drives will be made available in the
Realtime Protection's cache. Monitoring of network drives without the caching function
is more secure, but does not perform as well as the monitoring of network drives with
caching.

Archives

Scan archives

If this option is enabled, then archives will be scanned. Compressed files are scanned,
then decompressed and scanned again. This option is deactivated by default. The
archive scan is restricted by the recursion depth, the number of files to be scanned
and the archive size. You can set the maximum recursion depth, the number of files to
be scanned and the maximum archive size.

Note

This option is deactivated by default, since the process puts heavy demands on
the computer's performance. It is generally recommended that archives be
checked using an on-demand scan.

Max. recursion depth

When scanning archives, the Realtime Protection uses a recursive scan: Archives in
archives are also unpacked and scanned for viruses and unwanted programs. You can

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 50

define the recursion depth. The default value for the recursion depth is 1 and is
recommended: all files that are directly located in the main archive are scanned.

Max. number of files

When scanning archives, you can restrict the scan to a maximum number of files in
the archive. The default value for the maximum number of files to be scanned is 10
and is recommended.

Max. size (KB)

When scanning archives, you can restrict the scan to a maximum archive size to be
unpacked. The standard value of 1000 KB is recommended.

9.2.1 Action on detection

You can define the actions to be performed by Realtime Protection when a virus or
unwanted program is detected. (Options available in expert mode only.)

Enhanced Terminal Server support

If this option is enabled, a dialog box appears, if a virus or unwanted program is
detected during the on-access scan, in which you can choose what is to be done with
the concerning file.

Permitted actions
In this display box you can specify the virus management actions that should be

available as further actions in the dialog box. You must activate the corresponding
options for this.

Repair

Realtime Protection repairs the infected file if possible.

Rename

Realtime Protection renames the file. Direct access to these files (e.g. with double­click) is therefore no longer possible. The file can be repaired at a later time and
renamed again.

Quarantine

Realtime Protection moves the file to Quarantine. The file can be recovered from
Quarantine manager if it has an informative value or - if necessary - sent to the Avira
Malware Research Center. Depending on the file, further options are available in the
Quarantine manager.

Delete

The file will be deleted. This process is much faster than Overwrite and delete (see
below).

Ignore

Access to the file is permitted and the file is ignored.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 51

Overwrite and delete

Realtime Protection overwrites the file with a default pattern before deleting it. It
cannot be restored.

Deny access

Access is denied to the file. Realtime Protection logs the detection in the report file, if
the Report function is enabled. Realtime Protection also appends an entry to the
Windows Event log, if this option is enabled.

Warning

If Realtime Protection is set to Scan when writing, the affected file is not
written.

Default

This button allows you to select an action that is activated in the dialog box by default
when a virus is detected. Select the action that should be activated by default and click
on the "Default" button.

Note

The action Repair cannot be selected as the default action.

Click here for more information.

Automatic

If this option is enabled, no dialog box in case of a virus detection appears. Realtime
Protection reacts according to the settings you predefine in this section as primary and
secondary action.

Copy file to quarantine before action

If this option is enabled, the Realtime Protection creates a backup copy before
carrying out the requested primary or secondary action. The backup copy is saved in
quarantine. It can be restored via the Quarantine manager if it is of informative value.
You can also send the backup copy to the Avira Malware Research Center.
Depending on the object, more selection options are available in the Quarantine
manager.

Primary action
Primary action is the action performed when the Realtime Protection finds a virus or an

unwanted program. If the "Repair" option is selected but the affected file cannot be
repaired, the action selected under "Secondary action" is performed.

Note

The Secondary action option can only be selected if the Repair setting was
selected under Primary action.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 52

Repair

If this option is enabled, the Realtime Protection repairs affected files automatically. If
the Realtime Protection cannot repair an affected file, it carries out the action selected
under Secondary action.

Note

An automatic repair is recommended, but means that the Realtime Protection
modifies files on the workstation.

Rename

If this option is enabled, the Realtime Protection renames the file. Direct access to
these files (e.g. with double-click) is therefore no longer possible. Files can later be
repaired and given their original names again.

Quarantine

If this option is enabled, the Realtime Protection moves the file to Quarantine. The files
in this directory can later be repaired or - if necessary - sent to the Avira Malware
Research Center.

Delete
If this option is enabled, the file is deleted. This process is much faster than Overwrite

and delete.
Ignore

If this option is enabled, access to the file is allowed and the file is left as it is.

Warning

The affected file remains active on your workstation! It may cause serious
damage on your workstation!

Overwrite and delete

If this option is enabled, the Realtime Protection overwrites the file with a default
pattern and then deletes it. It cannot be restored.

Deny access

If this option is enabled, the Realtime Protection only enters the detection in the report

file if the report function is enabled. In addition, the Realtime Protection writes an entry

in the Event log, if this option is enabled.

Warning

If Realtime Protection is set to Scan when writing, the affected file is not
written.

Secondary action

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 53

The option "Secondary action" can only be selected if the "Repair" option was
selected under "Primary action". With this option it can now be decided what is to be
done with the affected file if it cannot be repaired.

Rename

If this option is enabled, the Realtime Protection renames the file. Direct access to
these files (e.g. with double-click) is therefore no longer possible. Files can later be
repaired and given their original names again.

Quarantine

If this option is enabled, the Realtime Protection moves the file to Quarantine. The files
can later be repaired or - if necessary - sent to the Avira Malware Research Center.

Delete
If this option is enabled, the file is deleted. This process is much faster than Overwrite

and delete.
Ignore

If this option is enabled, access to the file is allowed and the file is left as it is.

Warning

The affected file remains active on your workstation! It may cause serious
damage on your workstation!

Overwrite and delete

If this option is enabled, the Realtime Protection overwrites the file with a default
pattern and then deletes it. It cannot be restored.

Deny access

If this option is enabled, the affected file is not written; the Realtime Protection only
enters the detection in the report file if the report function is enabled. In addition, the
Realtime Protection writes an entry in the Event log, if this option is enabled.

Note

If you have selected Delete or Overwrite and delete as the primary or
secondary action, please note: In the case of heuristic hits, the affected files are
not deleted, but are instead moved to quarantine.

9.2.2 Further actions

Use event log

If this option is enabled, an entry is added to the Windows event log for every
detection. The events can be called up in the Windows event viewer. This option is
enabled as the default setting.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 54

9.2.3 Exceptions

With these options you can configure exception objects for the Realtime Protection (on­access scan). The relevant objects are then not included in the on-access scan. The
Realtime Protection can ignore file accesses to these objects during the on-access scan
via the list of processes to be omitted. This is useful, for example, with databases or
backup solutions.

Please note the following when specifying processes and file objects to be omitted: The list
is processed from top to bottom. The longer the list is, the more processor time is required
for processing the list for each access. Therefore, keep the list as short as possible.

Processes to be omitted by the Realtime Protection
All file accesses of processes in this list are excluded from monitoring by Realtime

Protection.

Input box

In this field, enter the name of the process that is to be ignored by the real-time scan.
No process is entered as the default setting.

The specified path and file name of the process should contain a maximum of 255
characters. You can enter up to 128 processes. The entries in the list must not result
in more than 6000 characters in total.

When entering the process, Unicode symbols are accepted. You can therefore enter
process or directory names containing special symbols.

Drive information must be entered as follows: [Drive letter]:\
The colon symbol (:) is only used to specify drives.
When specifying the process, you can use the wildcards * (any number of characters)

and ? (a single character).

C:\Program Files\Application\application.exe
C:\Program Files\Application\applicatio?.exe
C:\Program Files\Application\applic*.exe

C:\Program Files\Application\*.exe

To avoid the process being excluded globally from monitoring by Realtime Protection,
specifications exclusively comprising the following characters are invalid: * (asterisk), ?
(question mark), / (forward slash), \ (backslash), . (dot), : (colon).

You have the option of excluding processes from monitoring by the Realtime
Protection without full path details. For example: application.exe

This however only applies to processes where the executable files are located on hard
disk drives.

Full path details are required for processes where the executable files are located on
connected drives, e.g. network drives. Please note the general information on the
notation of Exceptions on connected network drives.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 55

Do not specify any exceptions for processes where the executable files are located on
dynamic drives. Dynamic drives are used for removable disks, such as CDs, DVDs or
USB sticks.

Warning

Please note that all file accesses by processes recorded in the list are excluded
from the scan for viruses and unwanted programs! The Windows Explorer and
the operating system itself cannot be excluded. A corresponding entry in the list
is ignored.

The button opens a window in which you can select an executable file.

Add

With this button, you can add the process entered in the input box to the display
window.

Delete

With this button you can delete a selected process from the display window.
File objects to be omitted by the Realtime Protection
All file accesses to objects in this list are excluded from monitoring by the Realtime

Protection.

Input box

In this box you can enter the name of the file object that is not included in the on-

access scan. No file object is entered as the default setting.

The entries in the list must have no more than 6000 characters in total.

When specifying file objects to be omitted, you can use the wildcards* (any number of

characters) and ?? (a single character): Individual file extensions can also be excluded

(including wildcards):

C:\Directory\*.mdb

*.mdb

*.md?

*.xls*

C:\Directory\*.log

Directory names must end with a backslash \, otherwise a file name is assumed.

If a directory is excluded, all its sub-directories are automatically also excluded.

For each drive you can specify a maximum of 20 exceptions by entering the complete

path (starting with the drive letter). For example:

C:\Program Files\Application\Name.log

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 56

The maximum number of exceptions without a complete path is 64. For example:

*.log

\computer1\C\directory1

In case of dynamic drives that are mounted as a directory on another drive, the alias of

the operating system for the integrated drive in the list of the exceptions has to be

used, e.g.:

\Device\HarddiskDmVolumes\PhysicalDmVolumes\BlockVolume1\

If you use the mount point itself, for example, C:\DynDrive, the dynamic drive will be

scanned nonetheless. You can determine the alias of the operating system to be used

from the Realtime Protection report file.

The button opens a window in which you can select the file object to be excluded.

Add

With this button, you can add the file object entered in the input box to the display

window.

Delete

With this button you can delete a selected file object from the display window.

Please note the further information when specifying exceptions:

In order to also exclude objects when they are accessed with short DOS file names (DOS
name convention 8.3), the relevant short file name must also be entered in the list.

A file name that contains wildcards may not be terminated with a backslash. For example:
C:\Program Files\Application\applic*.exe\

This entry is not valid and not treated as an exception!
Please note the following with regard to exceptions on connected network drives: If you

use the drive letter of the connected network drive, the files and folders specified are NOT
excluded from the Realtime Protection scan. If the UNC path in the list of exceptions
differs from the UNC path used to connect to the network drive (IP address specification in
the list of exceptions – specification of computer name for connection to network drive),
the specified folders and files are NOT excluded by the Realtime Protection scan. Locate
the relevant UNC path in the Realtime Protection report file:
\\<Computer name>\<Enable>\ - OR - \\<IP address>\<Enable>\

You can locate the path Realtime Protection uses to scan for infected files in the Realtime
Protection report file. Indicate exactly the same path in the list of exceptions. Proceed as
follows: Set the protocol function of the Realtime Protection to Complete in the
configuration under Realtime Protection > Report. Now access the files, folders, mounted
drives or connected network drives with the activated Realtime Protection. You can now
read the path to be used from the Realtime Protection report file.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 57

If you are managing the Avira product in AMC, you can use variables in the path details for
process and file exceptions. You can find a list of variables you can use under Variables:

Realtime Protection and Scanner Exceptions.

Examples for processes to be excluded:

 application.exe

The application.exe process is excluded from the Realtime Protection scan, irrespective
of which hard disk drive it is located on and which directory it is in.

 C:\Program Files1\Application.exe

The process for the file application.exe, which is located under the path C:\Program
Files1, is excluded from the Realtime Protection scan.

 C:\Program Files1\*.exe

All processes for executable files located under the path C:\Program Files1 are
excluded from the Realtime Protection scan.

Examples for files to be excluded:

 *.mdb

All files with the extension 'mdb’ are excluded from the Realtime Protection scan.

 *.xls*

All files with a file extension beginning 'xls’ are excluded from the Realtime Protection
scan, e.g. files with the extensions .xls and .xlsx.

 C:\Directory\*.log

All log files with the extension 'log’, located under the path C:\Directory, are excluded
from the Realtime Protection scan.

 \\Computer name\Shared1\

All files are excluded from the Realtime Protection scan accessed via a connection
'\\Computer name1\Shared1'. This is generally a connected network drive which
accesses another computer with a shared folder via the computer name 'Computer
name1' and the shared name 'Shared1'.

 \\1.0.0.0\Shared1\*.mdb

All files with the extension 'mdb’ are excluded from the Realtime Protection scan
accessed via a connection '\\1.0.0.0\Shared1'. This is generally a connected network
drive which accesses another computer with a shared folder via the IP address '1.0.0.0'
and the shared name 'Shared1'.

9.2.4 Products

Products to be skipped by Realtime Protection

In this display box, you can select products which are excluded by the Realtime

Protection scan. All applications, services or databases of the selected product are

excluded from the monitoring by Realtime Protection.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 58

9.2.5 Heuristic

This configuration section contains the settings for the heuristic of the scan engine.
Avira products contain very powerful heuristics that can proactively uncover unknown

malware, i.e. before a special virus signature to combat the damaging element has been
created and before a virus guard update has been sent. Virus detection involves an
extensive analysis and investigation of the affected codes for functions typical of malware.
If the code being scanned exhibits these characteristic features, it is reported as being
suspicious. This does not necessarily mean that the code is in fact malware. False
positives do sometimes occur. The decision on how to handle affected code is to be made
by the user, e.g. based on his or her knowledge of whether the source of the code is
trustworthy or not.

Macrovirus heuristics

Macrovirus heuristics

Your Avira product contains a highly powerful macrovirus heuristic. If this option is

enabled, all macros in the relevant document are deleted in the event of a repair,

alternatively suspect documents are only reported, i.e. you receive an alert. This

option is enabled as the default setting and is recommended.
Advanced Heuristic Analysis and Detection (AHeAD)

enable AHeAD

Your Avira program contains a very powerful heuristic in the form of Avira AHeAD

technology, which can also detect unknown (new) malware. If this option is enabled,

you can define how "aggressive" this heuristic should be. This option is enabled as the

default setting.

Low detection level

If this option is enabled, slightly less unknown malware is detected, the risk of false

alerts is low in this case.

Medium detection level

This option is enabled as the default setting if you have selected the use of this

heuristic.

High detection level

If this option is enabled, significantly more unknown malware is detected, but there are

also likely to be false positives.

9.2.6 Report

Realtime Protection includes an extensive logging function to provide the user or
administrator with exact notes about the type and manner of a detection.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 59

Reporting
This group allows for the content of the report file to be determined.

Off

If this option is enabled, then Realtime Protection does not create a log.

It is recommended that you should turn off the logging function only in exceptional

cases, such as if you are executing trials with multiple viruses or unwanted programs.

Default

If this option is enabled, Realtime Protection records important information (concerning

detections, alerts and errors) in the report file, with less important information ignored

for improved clarity. This option is enabled as the default setting.

Extended

If this option is enabled, Realtime Protection logs less important information to the

report file as well.

Complete

If this option is enabled, Realtime Protection logs all available information in the report

file, including file size, file type, date, etc.
Limit report file

Limit size to n MB

If this option is enabled, the report file can be limited to a certain size. Permitted values

are between 1 and 100 MB. Around 50 kilobytes of extra space are allowed when

limiting the size of the report file to minimize the use of system resources. If the size of

the log file exceeds the indicated size by more than 50 kilobytes, then old entries are

deleted until the indicated size minus 50 kilobytes is reached.

Back up report file before shortening

If this option is enabled, the report file is backed up before shortening. For the save

location see Report directory.

Write configuration to report file

If this option is enabled, the configuration of the on-access scan is recorded in the

report file.

Note

If you have not specified any report file restriction, a new report file is
automatically created when the report file reaches 100MB. A backup of the old
report file is created. Up to three backups of old report files are saved. The
oldest backups are deleted first.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 60

9.3 Variables: Realtime Protection and System Scanner exceptions

If your Avira product is managed with AMC, you may use variables to configure exceptions
for the Realtime Protection and the System Scanner. When saving the configuration on
the managed system, the variables are automatically replaced by true values
corresponding to the operating system and its language.

The following variables may be used:

Variable

Windows XP 32 Bit
(**English)

Windows 7 32 Bit
(**English)

Windows 7 64 Bit
(**English)

%WINDIR%

C:\Windows

C:\Windows

C:\Windows

%SYSDIR%

C:\Windows\Syste
m32

C:\Windows\System3
2

C:\Windows\System3
2

%ALLUSERSPROFI

LE%

C:\Documents and
Settings\All Users
**

C:\ProgramData

C:\ProgramData

%PROGRAMFILES%

C:\Program Files **

C:\Program Files **

C:\Program Files
(x86) **

%PROGRAMFILES(

x86)%

%PROGRAMFILES(

x86)%

%PROGRAMFILES(x8

6)%

C:\Program Files
(x86) **

%SYSTEMROOT%

C:\Windows

C:\Windows

C:\Windows

%INSTALLDIR%

C:\Program
Files\Avira\Antivir
Desktop **

C:\Program
Files\Avira\Antivir
Desktop **

C:\Program Files
(x86)\Avira\Antivir
Desktop **

%AVAPPDATA%

C:\Documents and
Settings\All
Users\Avira\AntiVir
Desktop **

C:\ProgramData\Avira
\AntiVir Desktop

C:\ProgramData\Avira
\AntiVir Desktop

The paths marked with ** are language dependent. The above mentioned examples name
the relevant paths on an English operating system.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 61

9.4 Update

The connection to the download servers is configured in the Update section.
Download

via web server

The update is performed via a web server using an HTTP connection. You can use a

proprietary web server on the Internet or a web server on an intranet, which obtains

the update files from a proprietary download server on the Internet.

Note

You can access further settings for updating via a web server under:

Configuration > Local protection > Update > Web server.

If this option is enabled, you can configure the Web server and, where
necessary, the proxy server.

via file server / shared folders

The update is performed via a file server on an intranet which obtains the update files

from a proprietary download server on the Internet.

Note

You can access further settings for updating via a file server under:
Configuration > Local protection > Update > File server.
If this option is enabled, you can configure the file server you are using.

9.4.1 Product update

Under Product update, configure how product updates or the notification of available
product updates are handled.

Product updates

Download and install product updates automatically

When this option is enabled, you can define a time for the product update. Specify a

day and time for the product update. The product update will take place at this time,

provided there are product updates available. Updates to the virus definition file and

scan engine are performed independently of this setting. The conditions for this option

are: complete configuration of the update and an open connection to a download

server. Before a product update is performed, you will receive an alert on the Avira

Server Security Console used to manage the server to be protected.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 62

Download product updates. If a restart is necessary, install the update after the
system restart, otherwise install it immediately

If this option is enabled, product updates will be downloaded as soon as they become

available. If no restart is necessary, the update is installed automatically after the

update file is downloaded. If a product update requires you to restart your computer, it

will be executed at the next user-controlled system reboot and not immediately after

the download of the update file. This has the advantage that the restart is not

performed while users are working at their computers. Updates to the virus definition

file and scan engine are performed independently of this setting. The conditions for

this option are: complete configuration of the update and an open connection to a

download server.

Notify user if product updates are available

If this option is enabled, you will be notified by email when new product updates

become available. Updates to the virus definition file and scan engine are performed

independently of this setting. The conditions for this option are: complete configuration

of the update and an open connection to a download server. You will be notified in the

Avira Server Security Console and by email, if email notification has been configured.

Notify once again after n day(s)

If the product update was not installed after the initial notification, enter in this box the

number of days that are to elapse before you are again notified that product updates

are available.

Do not download product updates

If this option is enabled, no automatic product updates or notifications of available

product updates by the Updater are performed. Updates to the virus definition file and

search engine are performed independently of this setting.

Warning

An update of the virus definition file and of the search engine is performed
during every update process independent of the settings for the product update
(see Chapter Updates).

The update can be performed directly via a web server on the Internet or the intranet.
Download

Priority server

In this field, enter the update directory and URL of the web server that will first be

requested to provide the update. If this server cannot be reached, the standard servers

indicated will be used. The format for the address of the web server is as follows:

http://<address of web server>[:Port]/update. If you do not specify a

port, port 80 will be used.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 63

Default server

Enter the addresses (URL) of the web servers from which the updates and the

required update directory 'update' are to be loaded. The format for the address of the

web server is as follows: http://<address of the web

server>[:Port]/update. If you do not specify a port, port 80 will be used. By

default, the accessible Avira web servers are specified for updating. You can,

however, use your own web servers on the company intranet. If a number of web

servers are specified, separate each one by a comma.

Default

The button restores the predefined addresses.

9.4.2 Proxy settings

Proxy server

Do not use a proxy server

If this option is enabled, your connection to the web server is not established via a

proxy server.

Warning

If you are using a proxy server which requires authentication, enter all the
required data under the option Use this proxy server. The Use proxy system

settings option can only be used for proxy servers without authentication.

Use this proxy server

If your web server connection is set up via a proxy server, you can enter the relevant

information here.

Address

Enter the computer name or IP address of the proxy server you want to use to connect

to the web server.

Port

Please enter the port number of the proxy server you want to use to connect to the

web server.

Login name

Enter a user name to log in on the proxy server.

Login password

Enter the relevant password for logging in on the proxy server here. For security

reasons, the actual characters you type in this space are replaced by asterisks (*).

Examples:

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 64

Address: proxy.domain.com Port: 8080

Address: 192.168.1.100 Port: 3128

9.5 General

9.5.1 Threat categories

Selection of extended threat categories
Your Avira product protects you against computer viruses. In addition, you can scan

according to the following extended threat categories.

 Adware
 Adware/Spyware
 Application
 Backdoor Clients
 Dialer
 Double Extension Files
 Fraudulent software
 Games
 Jokes
 Phishing
 Programs that violate the private domain
 Unusual runtime packers

By clicking on the relevant box, the selected type is enabled (check mark set) or disabled
(no check mark).

Select all

If this option is enabled, all types are enabled.

Default values

This button restores the predefined default values.

Note

If a type is disabled, files recognized as being of the relevant program type are
no longer indicated. No entry is made in the report file.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 65

9.5.2 Password

You can restrict the access to servers you wish to protect in the Avira Server Security
Console with a password. The password of the server must always be entered when a
connection is made to the server. Connection to servers protected by a password is ended
as soon as you close the Avira Server Security Console.

Password

Enter password

Enter your required password here. For security reasons, the actual characters you

type in this space are replaced by asterisks (*). The password can only have a

maximum of 20 chars. Once the password has been issued, the program refuses

access if an incorrect password is entered. An empty box means "No password".

Confirmation

Confirm the password entered above by entering again here. For security reasons, the

actual characters you type in this space are replaced by asterisks (*).

Note

The password is case-sensitive!

9.5.3 WMI

Support for Windows Management Instrumentation
Windows Management Instrumentation is a basic Windows management technique that

uses script and programming languages to allow read and write access, both local and
remote, to settings on Windows systems. Your Avira product supports WMI and provides
data (status information, statistical data, reports, planned requests, etc.) as well as events
and methods (stopping and starting processes) via an interface. WMI gives you the option
of downloading operating data from the program and controlling the program. You can
request a complete reference guide to the WMI interface from the manufacturer. The
reference file is available in PDF format when you sign a confidentiality agreement.

Enable WMI support

When this option is enabled, you can download operating data from the program via

WMI.

Allow services to be enabled/disabled

When this option is enabled, you can enable and disable program services via WMI.

9.5.4 Events

Limit size of event database

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 66

Limit size to max. n entries

If this option is enabled, the maximum number of events listed in the event database

can be limited to a certain size; possible values: 100 to 10000 entries. If the number of

entered entries is exceeded, the oldest entries are deleted.

Delete all events older than n day(s)

If this option is enabled, events listed in the event database are deleted after a certain

period of time; possible values: 1 to 90 days. This option is enabled as the default

setting, with a value of 30 days.

No limit

When this option has been activated, the size of the event database is not limited.

However, a maximum of 20,000 entries are displayed in the program interface under

Events.

9.5.5 Reports

Limit reports

Limit number to max. n piece

When this option is enabled, the maximum number of reports can be limited to a

specific amount. Values between 1 and 300 are permissible. If the specified number is

exceeded, then the oldest report at that time is deleted.

Delete all reports older than n day(s)

If this option is enabled, reports are automatically deleted after a specific number of

days. Permissible values are: 1 to 90 days. This option is enabled as the default

setting, with a value of 30 days.

No limit

If this option is enabled, the number of reports is not restricted.

9.5.6 Directories

Temporary path

Use default system settings

If this option is enabled, the settings of the system are used for handling temporary

files.

Use following directory

If this option is enabled, the path displayed in the input box is used.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 67

Input box

In this input box, enter the path where the program will store its temporary files.

The button opens a window in which you can select the required temporary path.

Default

The button restores the pre-defined directory for the temporary path.
Report directory

Input box

This input box contains the path to the report directory.

The button opens a window in which you can select the required directory.

Default

The button restores the pre-defined path to the report directory.
Quarantine directory

Input box

This box contains the path to the quarantine directory.

The button opens a window in which you can select the required directory.

Default

The button restores the predefined path to the quarantine directory.

9.6 Alerts

You can send individually configurable alerts from the System Scanner or from the

Realtime Protection to any workstations in your network.

Note

An alert is always sent to computers, not to a certain user.

Warning

This functionality is no longer supported by the following operating systems:
Windows Server 2008 and higher
Windows Vista and higher

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 68

Send message to
The list in this window shows names of computers that receive a message when a virus or

unwanted program is found.

Note

A computer can always be entered only once in this list.

Insert

With this button you can add a further computer. A window is opened in which you can

enter the names of new computers. A computer name can be a maximum of 15

characters long.

The button opens a window in which you can alternatively select a computer directly

from your computer environment.

Delete

With this button you can delete the currently selected entry from the list.

9.6.1 Realtime Protection network alerts

Network alerts

If this option is enabled, network alerts are sent. This option is disabled as the default

setting.

Note

To be able to activate this option, at least one recipient must be entered under

Settings > Alerts > Network.

Message to be sent

The window shows the message sent to the selected workstation when a virus or

unwanted program is detected. You can edit this message. A text may contain a

maximum of 500 characters.

You can use the following key combinations for formatting the message:

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 69

Shortcut

Description

Ctrl +
Tab

Inserts a tab. The current line is indented by several
characters to the right.

Ctrl +
Enter

Inserts a line break.

The message can include wildcards for information found during the search. These

wildcards are replaced by the actual text when sent.

The following wildcards can be used:

Wildcard

Description

%VIRUS%

contains the name of the detected virus or of the unwanted program

%FILE%

contains the path and file name of the affected file

%COMPUTER%

contains the name of the computer on which the Realtime Protection is
running

%NAME%

contains the name of the user who accessed the affected file

%ACTION%

contains the action performed after the detection of the virus

%MACADDR%

contains the MAC address of the computer on which the Realtime
Protection is running

Default

The button restores the predefined default text for an alert.

9.6.2 System Scanner network alerts

Enable network alerts

If this option is enabled, network alerts are sent. This option is disabled as the default

setting.

Note

To be able to activate this option, at least one recipient must be entered
under Settings > Alerts > Network.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 70

Message to be sent

The window shows the message sent to the selected workstation when a virus or

unwanted program is detected. You can edit this message. A text may contain a

maximum of 500 characters.

You can use the following key combinations for formatting the message:

Shortcuts

Description

Ctrl + Tab

Inserts a tab. The current line is indented by several characters to the right.

Ctrl + Enter

Inserts a line break.

The message can include wildcards for information found during the search. These

wildcards are replaced by the actual text when sent.

The following wildcards can be used:

Wildcard

Description

%VIRUS%

contains the name of the detected virus or of the unwanted program

%NAME%

contains the name of the logged in user using the System Scanner

%FILE%

contains the path and file name of the affected file

%COMPUTER%

contains the name of the computer on which the System Scanner is
running

%ACTION%

contains the action performed after the detection of the virus

%MACADDR%

contains the MAC address of the computer on which the System Scanner
is running

Default

The button restores the predefined default text for an alert.

9.6.3 Acoustic alerts

You can deactivate or activate an acoustic alert to signal that a virus has been found
during a scan by the Realtime Protection. The acoustic alert is only emitted in "Extended
terminal server support" action mode. An alternative WAVE file can be selected as an
acoustic alert.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 71

Note

The action mode for the Realtime Protection is set under the following heading:

Settings > Realtime Protection > Action on detection

No warning

When this option is activated, there is no acoustic alert when a virus is detected by the

Realtime Protection.

Use PC speakers (only in interactive mode)

When this option is activated, there is an acoustic alert with the default signal when a

virus is detected by the Realtime Protection. The acoustic alert is sounded on the PC’s

internal speaker.

Use the following WAVE file (only in interactive mode)

If this option is enabled, there is an acoustic alert with the selected WAV file when a

virus is detected by the Realtime Protection. The selected WAVE file is played over a

connected external speaker.

WAVE file

In this input box you can enter the name and the associated path of an audio file of

your choice. The program's default acoustic signal is entered as standard.

The button opens a window in which you can select the required file with the aid of the

file explorer.

Test

This button is used to test the selected WAVE file.

9.7 Email

9.7.1 Realtime Protection email alerts

Avira Realtime Protection can send alerts by email to one or more recipients for certain
events.

Email alerts

If this option is enabled, Avira Realtime Protection sends email messages with the

most important information when a certain event occurs. This option is disabled as the

default setting.
Email messages for the following events

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 72

The on-access scan detected a virus or malware

If this option is enabled, you always receive an email with the name of the virus or

unwanted program and the affected file when the on-access scan detects a virus or an

unwanted program.

Edit

The "Edit" button opens the "Email template" window in which you can configure the

notification for an "On-access detection" event. You have the option of inserting text

for the subject line and body of the email. You can use variables for this purpose. (see

Email Template)

A critical error occurred in Realtime Protection

If this option is enabled, you will receive an email whenever an internal critical error is

detected.

Note
In this case, please inform our technical support and include the data given in
the email. The specified file should also be sent for examination.

Edit

The "Edit" button opens the "Email template" window in which you can configure the

notification for a "Critical error in Realtime Protection" event. You have the option of

inserting text for the subject line and body of the email. You can use variables for this

purpose. (see Email Template)

Recipient(s)

Enter the email address(es) of the recipient(s) in this box. The individual addresses

are separated by commas. The maximum length of all addresses together (i.e. the

total character string) is 260 characters.

9.7.2 System Scanner email alerts

With certain events, the on-demand scan can send alerts and messages via email to one
or more recipients.

Email alerts

If this option is enabled, the program sends email messages with the most important

information when a certain event occurs. This option is disabled as the default setting.
Email messages for the following events

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 73

The scan reported a detection

If this option is enabled, you receive an email with the name of the virus or unwanted

program and the affected file whenever the on-demand scan detects a virus or an

unwanted program.

Edit

The "Edit" button opens the "Email template" window in which you can configure the

notification for an "Scan detection" event. You have the option of inserting text for the

subject line and body of the email. You can use variables for this purpose. (see Email

Template)

End of scheduled scan

When the option is activated, an email is sent when a scan job has been performed.

The email contains data on the point and duration of the scan job, on the folders and

files scanned as well as on the viruses found and warnings.

Edit

The "Edit" button opens the "Email template" window in which you can configure the

notification for the "End of scan" event. You have the option of inserting text for the

subject line and body of the email. You can use variables for this purpose. (see Email

Template)

Add report file as attachment

If this option is enabled, the current report file of the System Scanner component is

added to the email as an attachment when sending System Scanner notifications.

Recipient(s)

Enter the email address(es) of the recipient(s) in this box. The individual addresses

are separated by commas. The maximum length of all addresses together (i.e. the

total character string) is 260 characters.

9.7.3 Updater email alerts

The Updater component can send notifications by email to one or more recipients for
specific events.

Email alerts

If this option is enabled, the Update component sends email messages with the most

important data when a specific event occurs. This option is disabled as the default

setting.
Email messages for the following events

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 74

No update necessary. Your program is up-to-date

If this option is enabled, an email is sent if the Updater has successfully made a

connection to the download server but there are no new files available on the server.

This means that your Avira product is up to date.

Edit

The "Edit" button opens the "Email template" window in which you can configure the

notification for a "No update necessary" event. You have the option of inserting text for

the subject line and body of the email. You can use variables for this purpose. (see

Email Template)

Update completed successfully. New files have been installed

If this option is enabled, an email is sent for all updates performed: This may be a

product update or an update of the virus definition file or of the scanning engine.

Edit

The "Edit" button opens the "Email template" window in which you can configure the

notification for an "Update successful – new files installed" event. You have the option

of inserting text for the subject line and body of the email. You can use variables for

this purpose. (see Email Template)

Update finished successfully. A new product update is available

If this option is enabled, an email is only sent if an update of the scanning engine or

virus definition file was performed without a product update, but a product update is

available.

Edit

The "Edit" button opens the "Email template" window in which you can configure the

notification for an "Update successful – product update available" event. You have the

option of inserting text for the subject line and body of the email. You can use

variables for this purpose. (see Email Template)

Update failed

If this option is enabled, an email is sent if the update has failed due to an error.

Edit

The "Edit" button opens the "Email template" window in which you can configure the

notification for an "Update failed" event. You have the option of inserting text for the

subject line and body of the email. You can use variables for this purpose. (see Email

Template)

Add report file as attachment

If this option is enabled, the current report file of the Updater component is added to

the email as an attachment when sending Updater notifications.

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 75

Recipient(s)

Enter the email address(es) of the recipient(s) in this box. The individual addresses

are separated by commas. The maximum length of all addresses together (i.e. the

total character string) is 260 characters.

Note

Alerts are always sent by email for the following events if an SMTP server and a
recipient address have been configured for Updater notifications:
A product update is required for every further update of the program.
An update of the scanning engine or of the virus definition file could not be
performed as a product update is necessary.
These alerts are sent irrespective of your email warning settings for the Update
component.

9.7.4 Email template

In the Email template window you can configure the email notifications for the individual
components to the enabled events. You can insert text of up to a maximum of 128
characters in the subject line and up to a maximum of 1024 characters in the message
field.

The following variables can be used in the email subject and email message:

Globally acceptable variables

Variable

Value

Windows
environment
variables

The email notifications component supports all
Windows environment variables.
%SYSTEM_IP%

IP address of the computer

%FQDN%

Fully qualified domain name

%TIMESTAMP%

Event time stamp: Time and date format as per
the language settings of the operating system

%COMPUTERNAME%

NetBIOS computer name

%USERNAME%

Name of user accessing the component

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 76

%PRODUCTVER%

Product version

%PRODUCTNAME%

Product name

%MODULENAME%

Name of the component sending the email

%MODULEVER%

Version of the component sending the email

Specific component variables

Variable

Value

Component
emails

%ENGINEVER%

Version of scan engine used

Realtime
Protection
System
Scanner

%VDFVER%

Version of virus definition file
used

Realtime
Protection
System
Scanner

%SOURCE%

Fully qualified file name

Realtime
Protection

%VIRUSNAME%

Name of the virus or unwanted
program

Realtime
Protection

%ACTION%

Action performed after the
detection

Realtime
Protection

%MACADDR%

MAC address of the first
registered network card

Realtime
Protection

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 77

%UPDFILESLIST%

List of updated files

Updater

%UPDATETYPE%

Update type: Update of scan
engine and virus definition file, or
product update with update of
scan engine and virus definition
file

Updater

%UPDATEURL%

URL of download server used for
update

Updater
%UPDATE_ERROR%

Update error in words

Updater

%DIRCOUNT%

Number of scanned directories

System
Scanner

%FILECOUNT%

Number of files scanned

System
Scanner

%MALWARECOUNT%

Number of viruses or unwanted
programs detected

System
Scanner

%REPAIREDCOUNT%

Number of infected files repaired

System
Scanner

%RENAMEDCOUNT%

Number of infected files renamed

System
Scanner

%DELETEDCOUNT%

Number of infected files deleted

System
Scanner

%WIPECOUNT%

Number of infected files
overwritten and deleted

System
Scanner

%MOVEDCOUNT%

Number of infected files moved
to quarantine

System
Scanner

Reference: Configuration options

Avira Server Security - User Manual (Status: 23 Sep. 2011) 78

%WARNINGCOUNT%

Number of warnings

System
Scanner

%ENDTYPE%

Status of scan:
Terminated/Successfully
completed

System
Scanner

%START_TIME%

Start time of the scan:
Start time of the update

System
Scanner,
Updater

%END_TIME%

End of the scan
End of the update

System
Scanner,
Updater

%TIME_TAKEN%

Duration of scan in minutes
Duration of the update in minutes

System
Scanner,
Updater

%LOGFILEPATH%

Path and file name of the report
file

System
Scanner,
Updater

Avira Operations GmbH & Co. KG
Kaplaneiweg 1 | 88069 Tettnang
Germany

© 2011 Avira Operations GmbH & Co. KG. All rights reserved.
Errors and technical subject to change.

Telephone: [phone]
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This manual was created with great care. However, errors in design and contents
cannot be excluded. The reproduction of this publication or parts thereof in any form
is prohibited without previous written consent from Avira Operations GmbH & Co. KG.

Issued Q4-2011

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However, this does not mean that they may be used freely.