Avira Antivirus Premium User Manual [nl]

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Avira Antivirus Premium

User Manual

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Introduction

Trademarks and Copyright

Trademarks

Windows is a registered trademark of the Microsoft Corporation in the United States and other countries. All other brand and product names are trademarks or registered trademarks of their respective owners. Protected trademarks are not marked as such in this manual. This does not mean, however, that they may be used freely.

Code provided by third party providers was used for Avira Antivirus Premium. We thank the copyright owners for making the code available to us. For detailed information on copyright, please refer to "Third Party Licenses" in the Program Help of Avira Antivirus Premium.

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Introduction

Table of Contents

1. Introduction ................................................................................... 7

1.1 Icons and emphases ............................................................................................................. 7

2. Product information ........................................................................ 9

2.1 Delivery scope ....................................................................................................................... 9

2.2 System requirements .......................................................................................................... 10

2.2.1 System requirements ............................................................................................................................. 10

2.2.2 Avira SearchFree Toolbar .................................................................................................................... 11

2.2.3 Information for users of operating systems since Windows Vista ............................................ 11

2.3 Licensing and Upgrade ....................................................................................................... 12

2.3.1 Licensing .................................................................................................................................................... 12

2.3.2 Extending a license ................................................................................................................................ 12

2.3.3 Upgrading .................................................................................................................................................. 13

2.3.4 License manager ..................................................................................................................................... 13

3. Installation and uninstallation ........................................................ 15

3.1 Installation types .................................................................................................................. 15

3.2 Pre-Setup ............................................................................................................................. 15

3.3 Express installation ............................................................................................................. 17

3.4 Custom installation .............................................................................................................. 19

3.5 Test product installation ...................................................................................................... 22

3.6 Configuration Wizard ........................................................................................................... 24

3.7 Change installation .............................................................................................................. 25

3.8 Installation modules ............................................................................................................. 26

3.9 Uninstallation ....................................................................................................................... 27

4. Overview of Avira Antivirus Premium .............................................. 28

4.1 User interface and operation .............................................................................................. 28

4.1.1 Control Center .......................................................................................................................................... 28

4.1.2 Game Mode .............................................................................................................................................. 31

4.1.3 Configuration ............................................................................................................................................ 32

4.1.4 Tray icon .................................................................................................................................................... 35

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Introduction

4.2 Avira SearchFree Toolbar ................................................................................................... 36

4.2.1 Use ............................................................................................................................................................... 37

4.2.2 Options ....................................................................................................................................................... 40

4.2.3 Uninstallation ............................................................................................................................................ 43

4.3 How to...? ............................................................................................................................. 45

4.3.1 Activate license ........................................................................................................................................ 45

4.3.2 Activate product ....................................................................................................................................... 45

4.3.3 Perform automatic updates .................................................................................................................. 47

4.3.4 Start a manual update ........................................................................................................................... 48

4.3.5 Using a scan profile to scan for viruses and malware ................................................................. 49

4.3.6 Scan for viruses and malware using drag & drop ......................................................................... 51

4.3.7 Scan for viruses and malware via the context menu ................................................................... 51

4.3.8 Automatically scan for viruses and malware .................................................................................. 51

4.3.9 Targeted scan for Rootkits and active malware ............................................................................ 53

4.3.10 React to detected viruses and malware ........................................................................................... 53

4.3.11 Handling quarantined files (*.qua) ...................................................................................................... 58

4.3.12 Restore the files in quarantine ............................................................................................................ 60

4.3.13 Move suspicious files to quarantine .................................................................................................. 62

4.3.14 Amend or delete file type in a scan profile ...................................................................................... 62

4.3.15 Create desktop shortcut for scan profile .......................................................................................... 63

4.3.16 Filter events ............................................................................................................................................... 63

4.3.17 Exclude email addresses from scan ................................................................................................. 64

5. System Scanner ........................................................................... 65

6. Updates ....................................................................................... 66

7. FAQ, Tips ..................................................................................... 68

7.1 Help in case of a problem ................................................................................................... 68

7.2 Shortcuts .............................................................................................................................. 72

7.2.1 In dialog boxes ......................................................................................................................................... 72

7.2.2 In the help .................................................................................................................................................. 73

7.2.3 In the Control Center .............................................................................................................................. 74

7.3 Windows Security Center ................................................................................................... 76

7.3.1 General ....................................................................................................................................................... 76

7.3.2 The Windows Security Center and your Avira product ............................................................... 77

7.4 Windows Action Center ....................................................................................................... 79

7.4.1 General ....................................................................................................................................................... 79

7.4.2 The Windows Action Center and your Avira product ................................................................... 80

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8. Viruses and more ......................................................................... 85

8.1 Threat categories ................................................................................................................. 85

8.2 Viruses and other malware ................................................................................................. 88

9. Info and Service ........................................................................... 93

9.1 Contact address ................................................................................................................... 93

9.2 Technical support ................................................................................................................. 93

9.3 Suspicious file ...................................................................................................................... 94

9.4 Reporting false positives ..................................................................................................... 94

9.5 Your feedback for more security ........................................................................................ 94

10. Reference: Configuration options ................................................... 95

10.1 System Scanner .................................................................................................................. 95

10.1.1 Scan ............................................................................................................................................................ 95

10.1.2 Report ...................................................................................................................................................... 104

10.2 Real-Time Protection......................................................................................................... 105

10.2.1 Scan ......................................................................................................................................................... 105

10.2.2 Report ...................................................................................................................................................... 116

10.3 Update ................................................................................................................................ 117

10.3.1 Web server ............................................................................................................................................. 117

10.4 Web Protection .................................................................................................................. 119

10.4.1 Scan ......................................................................................................................................................... 119

10.4.2 Report ...................................................................................................................................................... 127

10.5 Mail Protection ................................................................................................................... 128

10.5.1 Scan ......................................................................................................................................................... 128

10.5.2 General .................................................................................................................................................... 132

10.5.3 Report ...................................................................................................................................................... 133

10.6 Child Protection ................................................................................................................. 134

10.6.1 Social Networks .................................................................................................................................... 135

10.7 Mobile Protection ............................................................................................................... 136

10.7.1 Android Security ................................................................................................................................... 136

10.8 General ............................................................................................................................... 168

10.8.1 Threat categories ................................................................................................................................. 168

10.8.2 Advanced protection............................................................................................................................ 168

10.8.3 Password ................................................................................................................................................ 172

10.8.4 Security .................................................................................................................................................... 174

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10.8.5 WMI .......................................................................................................................................................... 176

10.8.6 Events ...................................................................................................................................................... 176

10.8.7 Reports .................................................................................................................................................... 177

10.8.8 Directories .............................................................................................................................................. 177

10.8.9 Acoustic alerts ....................................................................................................................................... 178

10.8.10 Alerts ........................................................................................................................................................ 178

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Introduction

Icon /

designation

Explanation

Placed before a condition which must be fulfilled prior to execution of an action.

Placed before an action step that you perform.

Placed before an event that follows the previous action.

Warning

Placed before a warning when critical data loss might occur.

1. Introduction

Your Avira product protects your computer against viruses, worms, Trojans, adware and spyware and other risks. In this manual these are referred to as viruses or malware (harmful software) and unwanted programs.

The manual describes the program installation and operation. For further options and information, please visit our website:

http://www.avira.com

The Avira website lets you:

 access information on other Avira desktop programs  download the latest Avira desktop programs  download the latest product manuals in PDF format  download free support and repair tools  access our comprehensive knowledge database and FAQs for troubleshooting  access country-specific support addresses.

Your Avira Team

1.1 Icons and emphases

The following icons are used:

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Introduction

Note

Placed before a link to particularly important information or a tip which makes your Avira product easier to use.

Emphasis

Explanation

Italics

File name or path data.

Displayed software interface elements (e.g. window section or error message).

Bold

Clickable software interface elements (e.g. menu item, navigation area, option box or button).

The following emphases are used:

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Product information

2. Product information

This chapter contains all information relevant to the purchase and use of your Avira product:

 see Chapter: Delivery scope  see Chapter: System requirements  see Chapter: Licensing and Upgrade  see Chapter: License Manager

Avira products are comprehensive and flexible tools you can rely on to protect your computer from viruses, malware, unwanted programs and other dangers.

Please note the following information:

Warning

Loss of valuable data usually has dramatic consequences. Even the best virus protection program cannot provide one hundred percent protection from data loss. Make regular copies (Backups) of your data for security purposes.

Note

A program can only provide reliable and effective protection from viruses, malware, unwanted programs and other dangers if it is up-to-date. Make sure your Avira product is up-to-date with automatic updates. Configure the program accordingly.

2.1 Delivery scope

Your Avira product has the following functions:

 Control Center for monitoring, managing and controlling the entire program  Central configuration with user-friendly standard and advanced options and context-

sensitive help

 System Scanner (on-demand scan) with profile-controlled and configurable scan for all

known types of virus and malware

 Integration into the Windows User Account Control allows you to carry out tasks

requiring administrator rights.

 Real-Time Protection (on-access scan) for continuous monitoring of all file access

attempts

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Product information

 ProActiv component for the permanent monitoring of program actions (for 32-bit

systems only)

 Mail Protection (POP3 Scanner, IMAP Scanner and SMTP Scanner) for the permanent

checking of emails for viruses and malware, including the checking of email attachments

 Avira SearchFree Toolbar, a search toolbar integrated in the web browser providing

quick and convenient search options. It also includes widgets of the most common Internet functions.

 Web Protection for monitoring data and files transferred from the Internet using the

HTTP protocol (monitoring of ports 80, 8080, 3128)

 Avira Social Network Protection, a monitoring tool, informs parents of their children's

online activities. It checks their social network accounts for comments, photos etc. that may influence the child's reputation in a negative way or may indicate that the child is in danger.

 Avira Free Android Security app is not only focused on anti-theft measures. The app

helps you to get back your mobile device once you have misplaced it, or even worse: if it has been stolen. Furthermore the app allows you to block incoming calls or SMS. Avira Free Android Security protects cell phones and smartphones running with the Android operating system.

 Integrated quarantine management to isolate and process suspicious files  Rootkits protection for detecting hidden malware installed in your computer system

(rootkits) (Not available under Windows XP 64 bit)

 Direct access to detailed information on the detected viruses and malware via the

Internet

 Simple and quick updates to the program, virus definitions, and search engine through

Single File Update and incremental VDF updates via a web server on the Internet

 User-friendly licensing in License Manager  Integrated Scheduler for planning one-off or recurring jobs such as updates or scans  Extremely high virus and malware detection via innovative scanning technology (scan

engine) including heuristic scanning method

 Detection of all conventional archive types including detection of nested archives and

smart extension detection

 High-performance multithreading function (simultaneous high-speed scanning of

multiple files)

2.2 System requirements

2.2.1 System requirements

Avira Antivirus Premium has the following requirements for successful use of the system:

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Product information

Operating system

 Windows XP, newest SP (32 or 64 bit) or  Windows 7, newest SP (32 or 64 bit) or  Windows 8, newest SP (32 or 64 bit)

Hardware

 Computer with Pentium processor or later, at least 1 GHz  At least 150 MB of free hard disk memory space (more if using quarantine for temporary

storage)

 At least 512 MB RAM under Windows XP  At least 1024 MB RAM under Windows 7

Other requirements

 For the program installation: Administrator rights  For all installations: Windows Internet Explorer 6.0 or higher  Internet connection where appropriate (see Installation)

2.2.2 Avira SearchFree Toolbar

The following requirements have to be met for a proper use of the Avira SearchFree Toolbar:

Operating system

 Windows XP, newest SP (32 or 64 bit) or  Windows 7, newest SP (32 or 64 bit) or  Windows 8, newest SP (32 or 64 bit)

Web browser

 Windows Internet Explorer 6.0 or higher  Mozilla Firefox 3.0 or higher  Google Chrome 18.0 or higher

Note

If necessary, please uninstall any previously installed search toolbars before you install the Avira SearchFree Toolbar. Otherwise you will not be able to install the Avira SearchFree Toolbar.

2.2.3 Information for users of operating systems since Windows Vista

On Windows XP, many users work with administrator rights. However, this is not desirable from the point of view of security because it is then easy for viruses and unwanted programs to infiltrate computers.

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For this reason, Microsoft introduced the "user account control" (UAC). The user account control is part of the following operating systems:

 Windows Vista  Windows 7  Windows 8

The user account control offers more protection for users who are logged in as administrators. Thus an administrator only has the privileges of a normal user at first. Actions for which administrator rights are required are clearly marked in by the operating system with an information icon. In addition, the user must explicitly confirm the required action. Privileges will only then be increased and the administrative task will be performed by the operating system after this permission has been obtained.

The Avira product requires administrator rights for some actions. These actions are marked with the following symbol: . If this symbol also appears on a button, administrator rights are required to carry out this action. If your current user account does not have administrator rights, the Windows dialog of the user account control asks you to enter the administrator password. If you do not have an administrator password, you cannot carry out this action.

2.3 Licensing and Upgrade

2.3.1 Licensing

In order to be able to use your Avira product, you require a license. You thereby accept the license terms.

The license is provided in the form of an activation code. The activation code is a code comprising letters and numbers that you will receive after purchasing the Avira product. The activation code contains the exact data of your license, i.e. which programs have been licensed for which period of time.

The activation code will be sent to you by email, if you have purchased your Avira product on the Internet or it is indicated on the product packaging.

In order to license your program, please enter your activation code to activate the program. The product activation may be performed during installation. However, you can also activate your Avira product after the installation in the License Manager, under Help > License management.

2.3.2 Extending a license

When your license is about to expire, Avira will send a slide-up reminding you to extend your license. To do so, you only have to click a link and you will be forwarded to the Avira online shop. However, it is also possible to extend the license of your Avira product through the License Manager, under Help > License management

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Product information

If you have registered in the licensing portal of Avira, you can additionally extend your license directly online via the License Overview or select the automatic renewal of your license.

2.3.3 Upgrading

In the License Manager, you have the option of launching an upgrade for a product from the Avira desktop product family. Manual uninstallation of the old product and manual installation of the new product is not required. When upgrading from the License Manager, you enter the activation code for the product you want to upgrade into the License Manager input box. The new product is automatically installed.

To achieve high reliability and security for your computer, Avira sends a pop-up item to remind you to upgrade your system to the newest version. Just click the Upgrade link on the pop-up item and you will be guided to your product specific upgrade site.

You have the possibility to upgrade your current product, or you may obtain a more comprehensive product. The product overview page shows what kind of product you are using right now and offers the chance to compare your product to other Avira products. If you need more information click the information icon right beside the product name. If you want to remain on the same product, click Upgrade and the download of the new version starts immediately. If you would like to obtain a more comprehensive product, click the Buy button at the bottom of the product column. You will be automatically forwarded to the Avira online shop where you can do your purchase order.

Note

Depending on your product and your operating system you may need administrator rights to perform the upgrade. Login as an administrator before performing an upgrade.

2.3.4 License manager

The Avira Antivirus Premium License Manager enables very simple installation of the Avira Antivirus Premium license.

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Product information

Avira Antivirus Premium License Manager

You can install the license by selecting the license file in your file manager or in the activation email with a double click and following the relevant instructions on the screen.

Note

The Avira Antivirus Premium License Manager automatically copies the corresponding license in the relevant product folder. If a license already exists, a note appears as to whether the existing license file is to be replaced. In this case the existing file is overwritten by the new license file.

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Installation and uninstallation

3. Installation and uninstallation

This chapter contains information relating to the installation and uninstallation of your Avira product.

 see Chapter: Pre-Setup: Requirements, preparing the computer for installation  see Chapter: Express installation: Standard installation according to default settings  see Chapter: Custom installation: Configurable installation  see Chapter: Test product installation  see Chapter: Configuration Wizard  see Chapter: Change installation  see Chapter: Installation modules  see Chapter: Uninstallation: Uninstall

3.1 Installation types

During installation you can select a setup type in the installation wizard:

Express

 The program files are installed into a default folder in C:\Program Files.  Your Avira product will be installed with default settings. You have the option of defining

custom settings using the configuration wizard.

Custom

 You can choose to install individual program components (see Chapter Installation and

uninstallation > Installation modules).

 A target folder can be selected for the program files to be installed.  You can disable Create a desktop icon and program group in the Start menu.  Using the configuration wizard, you can define custom settings for your Avira product

and initiate a short system scan that is performed automatically after installation.

3.2 Pre-Setup

Note

Before installation, check whether your computer fulfills all the minimum system

requirements. If your computer satisfies all requirements, you can install the

Avira product.

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Installation and uninstallation

Pre-Setup

Close your email program. It is also recommended to end all running applications. Make sure that no other virus protection solutions are installed. The automatic

protection functions of various security solutions may interfere with each other.

The Avira product will search for any possible incompatible software on your

computer.

If potentially incompatible software is detected Avira generates a list of these

programs.

It is recommended to remove these software programs in order not to endanger

the stability of your computer.

Select from the list the check boxes of all those programs that should be removed

automatically from your computer and click Next.

You have to confirm manually the uninstallation of some programs. Select the

programs and click Next.

The uninstallation of one or more of the selected programs requires a restart of

your computer. After rebooting the installation will continue.

Warning

Your computer will not be protected until the installation of the Avira product is finished.

Installation

The installation program runs in self-explanatory dialog mode. Every window contains a certain selection of buttons to control the installation process.

The most important buttons are assigned the following functions:

 OK: Confirm action.  Abort: Abort action.  Next: Go to next step.  Back: Go to previous step.

Establish an Internet connection: The Internet connection is necessary for performing

the following installation steps:

 Downloading the current program file and scan engine as well as the latest virus

definition files via the installation program (for Internet-based installation)

 Activating the program  Where appropriate, carrying out an update after completed installation

Keep the activation code or license file for your Avira product handy when you want

to activate the program.

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Installation and uninstallation

Note

Internet-based installation:

For the Internet-based installation of the program, an installation program is provided that loads the current program file prior to installation by the Avira web servers. This process ensures that your Avira product is installed with the latest virus definition file.

Installation with an installation package: The installation package contains both the installation program and all necessary program files. No language selection for your Avira product is available for installation with an installation package. We recommend that you carry out an update of the virus definition file after installation.

Note

For product activation, your Avira product uses the HTTP protocol and Port 80 (web communication), as well as encryption protocol SSL and port 443, to communicate with the Avira servers. If you are using a firewall, please ensure that the required connections and/or incoming or outgoing data are not blocked by the firewall.

3.3 Express installation

Installing your Avira product: Start the installation program by double-clicking the installation file you have downloaded

from the Internet or insert the program CD.

Internet-based installation

The Welcome screen appears.

Click Next to continue with the installation.

The dialog Language selection appears.

Select the language you want to use to install your Avira product and confirm your

language selection by clicking Next.

The dialog box Download appears. All files necessary for installation are

downloaded from the Avira web servers. The Download window closes after conclusion of the download.

Installation with an installation package

The window Preparing installation appears. The installation file is extracted. The installation routine is started.

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The dialog box Choose installation type appears.

Note

By default Express installation is preset. All standard components will be installed which you may not configure. If you would like to execute a customized installation, please refer to the chapter: Installation and uninstallation > Custom

installation.

The I want to improve my protection by using Avira Proactiv and Protection

Cloud check box (Configuration > General > Advanced Protection) is preset by default. If you do not wish to participate in the Avira Community, please unmark this checkbox.

If you confirm your participation in the Avira Community, Avira sends data on

detected suspicious programs to the Avira Malware Research Center. The data is used only for an advanced online scan and to expand and refine detection technology. You can click the links ProActiv and Protection Cloud to obtain more details on the expanded online and cloud scan.

Confirm that you accept the End User License Agreement. For reading the detailed

text of the End User License Agreement, click the corresponding link.

The License Wizard opens and helps you to activate your product. You have the opportunity to configure a Proxy server right here.

Click, if necessary, Proxy settings for configuration and confirm your settings with

OK.

If you already received an activation code, select Activate product and enter your

activation code.

-OR If you do not have an activation code, click the link purchase an activation code.

You are forwarded to the Avira website.

Alternatively, click the link I already have a valid license file.

The Open File Dialog appears.

Select your .KEY license file and click Open.

The activation code is copied to the License Wizard.

If you would like to test the product, continue reading at chapter Test product

installation.

Click Next.

The installation progress is displayed by a green bar.

Click Next.

The dialog box Join the millions of Avira users who already use Avira

SearchFree appears.

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Installation and uninstallation

If you do not want to install the Avira SearchFree Toolbar, please unmark the

checkbox with the Avira SearchFree Toolbar and Avira SearchFree Updater End

User License Agreement, and the one that defines Avira SearchFree (search.avira.com) as your browser homepage.

Note

If necessary, please uninstall any previously installed search toolbars before you install the Avira SearchFree Toolbar. Otherwise you will not be able to install the Avira SearchFree Toolbar.

Click Next.

The installation progress of the Avira SearchFree Toolbar is displayed by a green

bar. The Avira Tray Icon is placed in the taskbar. In order to ensure effective protection for your computer, the module Updater will

search for possible updates. The Luke Filewalker window opens and a short system scan is performed. The

status of the scan as well as the results are displayed.

If after the scan you are asked to restart your computer, click Yes to ensure that your

system is fully protected.

After a successful installation, we recommend that you check the program is up-todate in the Status field of the Control Center.

If your Avira product shows that your computer is not secure, click Fix problem.

The dialog Restore protection opens.

Activate the preset options in order to maximize the security of your system. If appropriate, perform a complete system scan afterwards.

3.4 Custom installation

Installing your Avira product: Start the installation program by double-clicking the installation file you have downloaded

from the Internet or insert the program CD.

Internet-based installation

The Welcome screen appears.

Click Next to continue with the installation.

The dialog Language selection appears.

Select the language you want to use to install your Avira product and confirm your

language selection by clicking Next.

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Installation and uninstallation

The dialog box Download appears. All files necessary for installation are

downloaded from the Avira web servers. The Download window closes after

conclusion of the download.

Installation with an installation package

The window Preparing installation appears. The installation file is extracted. The installation routine is started. The dialog box Choose installation type appears.

Note

By default Express installation is preset. All standard components will be installed which you may not configure. If you would like to execute an Express installation, please refer to the chapter: Installation and uninstallation > Express

installation.

Choose Custom to install individual program components. The I want to improve my protection by using Avira Proactiv and Protection

Cloud check box is preset by default. If you do not want to participate in the Avira Community, please unmark this checkbox.

If you confirm your participation in the Avira Community, Avira sends data on

detected suspicious programs to the Avira Malware Research Center. The data

is used only for an advanced online scan and to expand and refine detection

technology. You can click the links ProActiv and Protection Cloud to obtain

more details on the expanded online and cloud scan.

Confirm that you accept the End User License Agreement. For reading the detailed

text of the End User License Agreement, click the corresponding link.

Click Next.

The Choose Destination Folder window opens. The default folder will be C:\Program Files\Avira\AntiVir Desktop\

Click Next to continue.

-OR Use the Browse button to select a different destination folder and confirm by clicking

Next.

The Install components dialog appears. Select or deselect components from the list and confirm with Next to proceed. If you chose to install the Protection Cloud component, but you want to confirm

manually, which files should be sent to the Cloud for analysis, you can enable the option Confirm manually when sending suspicious files to Avira.

Click Next.

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In the following dialog box you can decide whether to create a desktop shortcut

and/or a program group in the Start menu.

Click Next.

The License Wizard opens.

You have the following options to activate the program:

Enter an activation code.

By entering your activation code, your Avira product is activated with your

license.

If you do not have an activation code, click the link purchase an activation code.

You are forwarded to the Avira website. Select the option Test product

If you select Test product an evaluation license to activate the program will be

generated during the activation process. You can test the Avira product with its complete range of functions for a certain period of time (see Test product

installation).

Note

By using the option I already have a valid license file you can load a valid license file. During product activation with a valid activation code the license key is generated and saved in the program directory of your Avira product. Use this option if you have already activated a product and want to re-install your Avira product.

Note

In some sales versions of Avira products, an activation code has already been included in the product. For this reason the activation need not be entered. If and when necessary, the activation code is displayed in the license wizard.

Note

In order to activate the program, a connection to the Avira servers is established. Under Proxy settings you can configure the Internet link by a proxy server.

Select an activation process and click Next to confirm. If you already own a valid license file, then go directly to the chapter "Select the

option I already have a valid license file".

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Installation and uninstallation

Product activation

A dialog box will be opened in which you can enter your personal data. Enter your data and click Next.

Your data is transmitted to the Avira servers and scanned. Your Avira product is

activated by means of your license.

Your license data will be displayed in the next window. Click Next. Skip the following chapter on "Select the option I already have a valid license file".

Select the option "I already have a valid license file"

A box will be opened for loading the license file. Select the .KEY license file with your license data for the program, and click Open.

Your license data will be displayed in the next window. Click Next.

Continuation after completed activation or loading of the license file

The dialog box Join the millions of Avira users who already use Avira

SearchFree appears.

If you do not want to install the Avira SearchFree Toolbar, please unmark the

checkbox with the Avira SearchFree Toolbar and the Avira SearchFree Updater End

User License Agreement, and the one that defines Avira SearchFree (search.avira.com) as your browser homepage.

Note If necessary, please uninstall any previously installed search toolbars

before you install the Avira SearchFree Toolbar. Otherwise you will not be able to install the Avira SearchFree Toolbar.

Click Next.

The installation progress of the Avira SearchFree Toolbar is displayed by a green

bar.

The Installation Wizard is closed and the Configuration Wizard will open.

3.5 Test product installation

Installing your Avira product: Start the installation program by double-clicking the installation file you have downloaded

from the Internet or insert the program CD.

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Internet-based installation

The Welcome screen appears. Click Next to continue with the installation.

The dialog Language selection appears. Select the language you want to use to install your Avira product and confirm your

language selection by clicking Next.

The dialog box Download appears. All files necessary for installation are

downloaded from the Avira web servers. The Download window closes after conclusion of the download.

Installation with an installation package

The window Preparing installation appears.

The installation file is extracted. The installation routine is started.

The dialog box Choose installation type appears.

Note

By default Express installation is preset. All standard components will be installed which you may not configure. If you would like to execute an Custom installation, please refer to the chapter: Installation and uninstallation > Custom

installation.

The I want to improve my protection by using Avira Proactiv and Protection

Cloud check box (Configuration > General > Advanced Protection) is preset by default. If you do not want to participate in the Avira Community, please unmark this checkbox.

If you confirm your participation in the Avira Community, Avira sends data on

Confirm that you accept the End User License Agreement. For reading the detailed

text of the End User License Agreement, click the corresponding link.

Click Next.

The License Wizard opens and helps you to activate your product.

You have the opportunity to configure a Proxy server right here. Click Proxy settings for configuration and confirm your settings with OK. Select the option Test product in the License Wizard and click Next. Insert your data into the required fields of Registration. Please decide whether to

subscribe to the Avira Newsletter and click Next.

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The installation progress is displayed by a green bar.

The dialog box Join the millions of Avira users who already use Avira

SearchFree Toolbar appears.

If you do not want to install the Avira SearchFree Toolbar, please unmark the

checkbox with the Avira SearchFree Toolbar and the Avira SearchFree Updater End

User License Agreement, and the one that defines Avira SearchFree (search.avira.com) as your browser homepage.

Note

If necessary, please uninstall any previously installed search toolbars before you install the Avira SearchFree Toolbar. Otherwise you will not be able to install the Avira SearchFree Toolbar.

Click Next.

The installation progress of the Avira SearchFree Toolbar is displayed by a green

bar.

You will be asked to restart your system in order to activate your Avira product. Click

Yes to reboot your computer immediately.

The Avira Tray Icon is placed in the taskbar.

Your evaluation license is valid for 31 days.

3.6 Configuration Wizard

At the end of a user-defined installation, the configuration wizard is opened. The configuration wizard enables you to define custom settings for your Avira product.

Click Next in the welcome window of the configuration wizard to begin configuration

of the program.

The Configure AHeAD dialog box enables you to select a detection level for the

AHeAD technology. The detection level selected is used for the System Scanner (On-demand scan) and Real-Time Protection (On-access scan) AHeAD technology settings.

Select a detection level and continue the installation by clicking Next.

In the following dialog box Select extended threat categories, you can adapt

the protective functions of your Avira product to the threat categories specified.

Where appropriate, activate further threat categories and continue the installation by

clicking Next.

If you have selected the Avira Real-Time Protection installation module, the

Real-Time Protection start mode dialog box appears. You can stipulate the Real-Time Protection start time. At each computer reboot, the Real-Time Protection will be started in the start mode specified.

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Note

The specified Real-Time Protection start mode is saved in the registry and cannot be changed via Configuration.

Note

If the default start mode for Real-Time Protection (Normal start) has been chosen and the logon process upon startup is carried out fast, programs configured to start automatically upon startup might not be scanned, because they might be up and running before the Real-Time Protection has been started completely.

Enable the required option and continue the configuration by clicking Next.

In the following System scan dialog box, a quick system scan can be enabled or

disabled. The quick system scan is performed after the configuration has been completed and before the computer is rebooted, and scans running programs and the most important system files for viruses and malware.

Enable or disable the Quick system scan option and continue the configuration by

clicking Next.

In the following dialog box, you can complete the configuration by clicking Finish

The specified and selected settings are accepted.

If you have enabled the Quick system scan option, the Luke Filewalker

window opens. The Scanner performs a quick system scan.

If you are asked to restart your computer after the scan, click Yes to ensure that your

system is fully protected.

After a successful installation, we recommend that you check whether the program is upto-date in the Status field of the Control Center.

If your Avira product shows that your computer is not secure, click Fix problem.

The dialog Restore protection opens. Activate the preset options in order to maximize the security of your system. If appropriate, perform a complete system scan afterwards.

3.7 Change installation

You have the option of adding or removing individual program components of the current Avira product installation (see Chapter Installation and uninstallation > Installation

modules).

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If you wish to add or remove modules of the current installation, you can use the option Add or Remove Programs in the Windows control panel to Change/Remove programs.

Select your Avira product and click Change. In the Welcome dialog of the program, select the option Modify. You will be guided through the installation changes.

3.8 Installation modules

In a user-defined installation or a change installation, the following installation modules can be selected, added or removed.

 Avira Antivirus Premium

This module contains all components required for successful installation of your Avira product.

 Real-Time Protection

The Avira Real-Time Protection runs in the background. It monitors and repairs, if possible, files during operations such as open, write and copy in on-access mode. Whenever a user carries out a file operation (e.g. load document, execute, copy), the Avira product automatically scans the file. Renaming a file does not trigger a scan by Avira Real-Time Protection.

 Mail Protection

Mail Protection is the interface between your computer and the email server from which your email program (email client) downloads emails. Mail Protection is connected as a so-called proxy between the email program and the email server. All incoming emails are routed through this proxy, scanned for viruses and unwanted programs and forwarded to your email program. Depending on the configuration, the program processes the affected emails automatically or asks the user for a certain action.

 Rootkits Protection

Avira Rootkits Protection checks whether software is already installed on your computer that can no longer be detected with conventional methods of malware protection after penetrating the computer system.

 ProActiv

The ProActiv component monitors application actions and alerts users to suspicious application behavior. This behavior-based recognition enables you to protect yourself against unknown malware. The ProActiv component is integrated into Avira Real-Time Protection.

 Protection Cloud

The Protection Cloud component is a module for dynamic online detection of still unknown malware.

 Web Protection

When surfing the Internet, you are using your web browser to request data from a web server. The data transferred from the web server (HTML files, script and image files, Flash files, video and music streams, etc.) will normally be moved directly into the browser cache for display in the web browser, meaning that an on-access scan as performed by Avira Real-Time Protection is not possible. This could allow viruses and

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unwanted programs to access your computer system. Web Protection is what is known as an HTTP proxy which monitors the ports used for data transfer (80, 8080, 3128) and scans the transferred data for viruses and unwanted programs. Depending on the configuration, the program may process the affected files automatically or prompt the user for a specific action.

 Shell Extension

The Shell Extension generates an entry Scan selected files with Avira in the context menu of the Windows Explorer (right-hand mouse button). With this entry you can directly scan files or directories.

3.9 Uninstallation

If you wish to remove the Avira product from your computer, you can use the option Add or Remove Programs to Change/Remove programs in the Windows Control Panel.

To uninstall your Avira product (e.g. in Windows 7):

Open the Control Panel via the Windows Start menu. Double click on Programs and Features. Select your Avira product in the list and click Uninstall.

You will be asked if you really want to remove the program. Click Yes to confirm.

All components of the program will be removed. Click Finish to complete uninstallation.

Where appropriate, a dialog box appears recommending that your computer be

restarted.

Click Yes to confirm.

The Avira product is now uninstalled and all directories, files and registry entries

for the program are deleted when your computer is restarted.

Note

The Avira SearchFree Toolbar is not included in the uninstallation program and must be uninstalled separately by following the steps detailed above. To do this in Firefox the Avira SearchFree Toolbar must be enabled via the Add-On Manager. After uninstallation the search toolbar is no longer integrated in your web browser.

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4. Overview of Avira Antivirus Premium

This chapter contains an overview of the functionality and operation of your Avira product.

 see Chapter User interface and operation  see Chapter Avira SearchFree Toolbar  see Chapter How to...?

4.1 User interface and operation

You operate your Avira product via three program interface elements:

 Control Center: monitoring and controlling the Avira product  Configuration: Configuring the Avira product  Tray Icon in the system tray of the taskbar: Opening the Control Center and other

functions

4.1.1 Control Center

The Control Center is designed to monitor the protection status of your computer systems and control and operate the protection components and functions of your Avira product.

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The Control Center window is divided into three areas: The Menu bar, the Navigation area and the detail window Status:

 Menu bar: In the Control Center menu bar, you can access general program functions

and information on the program.

 Navigation area: In the navigation area, you can easily swap between the individual

sections of the Control Center. The individual sections contain information and functions of the program components and are arranged in the navigation bar according to activity. Example: Activity PC PROTECTION - Section Real-Time Protection.

 Status: The Control Center opens with the Status view, where you can see at a glance,

if your computer is safe, and you have an overview of the active modules, the date of the last backup and the date of the last system scan. The Status view also contains buttons for starting features or actions, such as starting or stopping the Real-Time Protection.

Starting and closing of Control Center

To start the Control Center the following options are available:

 Double-click the program icon on your desktop  Via the program entry in the Start > Programs menu.

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 Via the Tray Icon of your Avira product.

Close the Control Center via the menu command Close in the menu File or by clicking on the close tab in the Control Center.

Operate Control Center

To navigate in the Control Center

Select an activity in the navigation bar.

The activity opens and other sections appear. The first section of the activity is

selected and displayed in the view.

If necessary, click another section to display this in the detail window.

Note

You can activate the keyboard navigation in the menu bar with the help of the [Alt] key. If navigation is activated, you can move within the menu with the arrow keys. With the Return key you activate the active menu item. To open or close menus in the Control Center, or to navigate within the menus, you can also use the following key combinations: [Alt] + underlined letter in the menu or menu command. Hold down the [Alt] key if you want to access a menu, a menu command or a submenu.

To process data or objects displayed in the detail window:

Highlight the data or object you wish to edit.

To highlight multiple elements (elements in columns), hold down the control key or

the shift key while selecting the elements.

Click the appropriate button in the upper bar of the detail window to edit the object.

Control Center overview

 Status: Clicking on the Status bar gives you an overview of the product's functionality

and performance (see Status).

 The Status section lets you see at a glance which modules are active and provides

information on the last update performed.

 PC PROTECTION: In this section you will find the components for checking the files on

your computer system for viruses and malware.

 The System Scanner section enables you to easily configure and start an on-demand

scan. Predefined profiles enable a scan with already adapted default options. In the same way it is possible to adapt the scan for viruses and unwanted programs to your personal requirements with the help of manual selection (will be saved) or by creating user-defined profiles.

 The Real-Time Protection section displays information on scanned files, as well as

other statistical data, which can be reset at any time, and enables access to the

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report file. More detailed information on the last virus or unwanted program detected can be obtained practically "at the push of a button".

 INTERNET PROTECTION: In this section you will find the components to protect your

computer system against viruses and malware from the Internet, and against unauthorized network access.

 The Web Protection section displays information on scanned URLs and detected

viruses, as well as other statistical data, which can be reset at any time and enables access to the report file. More detailed information on the last virus or unwanted program detected can be obtained practically "at the push of a button".

 The Mail Protection section shows you all the emails scanned by Mail Protection,

their properties and other statistical data.

 CHILD PROTECTION: In this section you will find the components to ensure a safe

Internet experience for your children.

 Social Networks: This section redirects you to the Social Network Protection

application. Social Network Protection informs parents of their children's activities online. It checks their social network accounts for comments, photos etc. that may influence the child's reputation in a negative way or may indicate that the child is in danger.

 MOBILE PROTECTION: From this section you will be redirected to the online access

for Android devices.

 Avira Free Android Security manages all your android-based devices.

 ADMINISTRATION: In this section you will find tools for isolating and managing

suspicious or infected files, and for planning recurring tasks.

 The Quarantine section contains the so-called quarantine manager. This is the

central point for files already placed in quarantine or for suspect files that you would like to place in quarantine. It is also possible to send a selected file to the Avira Malware Research Center by email.

 The Scheduler section enables you to configure scheduled scanning and update jobs

as well as backup jobs and to adapt or delete existing jobs.

 The Reports section enables you to view the results of actions performed.  The Events section enables you to view events generated by certain program

modules.

4.1.2 Game Mode

If an application is executed in full-screen mode on your computer system, you may intentionally suspend desktop notifications as pop-up windows and in-product messages by activating the Game Mode.

You may enable the Game Mode or keep it in automatic mode by clicking the ON/OFF button. By default the Game Mode is set to automatic and displayed in green color. The default setting sets the feature to automatic, so that whenever you run an application that needs the full-screen mode, your Avira product switches automatically to Game Mode.

Click the button on the left next to the OFF button to activate the Game Mode.

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The Game Mode is enabled and displayed in yellow color.

Note

We recommend to change the default setting OFF with its automatic full-screen recognition mode only temporarily, because you won't receive visible desktop notifications and warnings concerning network events and possible threats.

4.1.3 Configuration

You can define settings for your Avira product in the Configuration. After installation, your Avira product is configured with standard settings, ensuring optimal protection for your computer system. However, your computer system or your specific requirements for your Avira product may mean you need to adapt the protective components of the program.

The Configuration opens a dialog box: You can save your configuration settings via the OK or Apply buttons, delete your settings by clicking the Cancel button or restore your default configuration settings using the Default values button. You can select individual configuration sections in the left-hand navigation bar.

Accessing the Configuration

You have several options for accessing the configuration:

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 via the Windows control panel.  via the Windows Security Center - from Windows XP Service Pack 2.  via the Tray Icon of your Avira product.  in the Control Center via the menu item Extras > Configuration.  in the Control Center via the Configuration button.

Note

If you are accessing configuration via the Configuration button in the Control Center, go to the Configuration register of the section which is active in the Control Center.

Configuration operation

Navigate in the configuration window as you would in Windows Explorer:

Click an entry in the tree structure to display this configuration section in the detail

window.

Click the plus symbol in front of an entry to expand the configuration section and

display configuration subsections in the tree structure.

To hide configuration subsections, click on the minus symbol in front of the

expanded configuration section.

Note

To enable or disable Configuration options and use the buttons, you can also use the following key combinations: [Alt] + underlined letter in the option name or button description.

If you want to confirm your Configuration settings:

Click OK.

The configuration window is closed and the settings are accepted.

- OR Click Apply.

The settings are applied. The configuration window remains open.

If you want to finish configuration without confirming your settings:

Click Cancel.

The configuration window is closed and the settings are discarded.

If you want to restore all configuration settings to default values:

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Click Default values.

All settings of the configuration are restored to default values. All amendments

and custom entries are lost when default settings are restored.

Overview of configuration options

The following configuration options are available:

 System Scanner: Configuration of on-demand scan

 Scan options  Action on detection  Archive scan options  System scan exceptions  System scan heuristics  Report function setting

 Real-Time Protection: Configuration of on-access scan

 Scan options  Action on detection  Further actions  On-access scan exceptions  On-access scan heuristics  Report function setting

 Update: Configuration of the update settings

 Proxy settings

 Web Protection: Configuration of Web Protection

 Scan options, enabling and disabling the Web Protection  Action on detection  Blocked access: Unwanted file types and MIME types, Web filter for known unwanted

URLS (malware, phishing, etc.)

 Web Protection scan exceptions: URLs, file types, MIME types  Web Protection heuristics  Report function setting

 Mail Protection: Configuration of Mail Protection

 Scan options: Enable the monitoring of POP3 accounts, IMAP accounts, outgoing

emails (SMTP)

 Actions on detection  Further actions  Mail Protection scan heuristics  AntiBot function: Permitted SMTP servers, permitted email senders  Mail Protection scan exceptions

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Icon

Description

Avira Real-Time Protection is enabled

Avira Real-Time Protection is disabled

 Configuration of cache, empty cache  Configuration of the anti-spam training database, empty training database  Report function setting

 General:

 Threat categories for System Scanner and Real-Time Protection  Advanced protection: Options to enable the ProActiv and Protection Cloud features.  Application filter: Block or allow applications  Password protection for access to the Control Center and the Configuration  Security: block autostart function, product protection, protect Windows hosts file  WMI: Enable WMI support  Event log configuration  Configuration of report functions  Setting of directories used  Configuration of acoustic alerts when malware is detected

4.1.4 Tray icon

After installation, you will see the tray icon of your Avira product in the system tray of the taskbar:

The tray icon displays the status of the Real-Time Protection service. Central functions of your Avira product can be quickly accessed via the context menu of

the tray icon. To open the context menu, click the tray icon with the right-hand mouse button.

Entries in the context menu

 Enable Real-Time Protection: Enables or disables the Avira Real-Time Protection.  Enable Mail Protection: Enables or disables the Avira Mail Protection.  Enable Web Protection: Enables or disables the Avira Web Protection.  Start Avira Antivirus Premium: Opens the Control Center.  Configure Avira Antivirus Premium: Opens the Configuration.

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 My messages: Opens a slide-up with the current information about your Avira product.  My communication settings: Opens the Product Message Subscription Center  Start update Starts an update.  Help: opens the Online Help.  Experts Market - Ask for help: opens the Experts Market - Ask for help website where

you can ask for help or offer your help to other users.

 About Avira Antivirus Premium: Opens a dialog box with information on your Avira

product: Product information, Version information, License information.

 Avira on the Internet: Opens the Avira web portal on the Internet. The condition for this

is that you have an active connection to the Internet.

Note

The User Account Control (UAC) will ask for your permission to enable or disable the Real-Time Protection, Web Protection and Mail Protection services in operating systems as of Windows Vista.

4.2 Avira SearchFree Toolbar

Avira SearchFree Toolbar includes two main components: Avira SearchFree and the Toolbar.

The Avira SearchFree Toolbar is installed as an add-on. When the browser is first accessed (in Firefox and Internet Explorer) a message will pop-up, asking you for permission to install the toolbar. You will have to accept in order to complete a successful installation of Avira SearchFree Toolbar.

Avira SearchFree is a search engine and contains a clickable Avira logo linked to the Avira website and web, image and video channels. This allows Avira users a safer Internet navigation.

The toolbar, integrated in your web browser, consists of a search box, an Avira logo linked to the Avira website, two status displays, three widgets and the Options menu.

 Search toolbar

Use the search toolbar for free to quickly search the Internet using the Avira search engine.

 Status display

The status displays provide information on the status of the Web Protection and the current update status of your Avira product and helps you identify which actions you need to take to protect your PC.

 Widgets

Avira offers you three widgets to the most important Internet-related functions. With one click you have direct access to Facebook and your email, or you can ensure safe web browsing (Firefox and Internet Explorer only).

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Icon

Status display

Description

Web Protection

If you move the cursor over the icon, the following message appears: Avira Web Protection is active. Your browsing is protected.

No further action is necessary.

Web Protection is inactive

If you move the cursor over the icon, the following message appears: Avira Web

Protection is off. Click to find out how to turn it on.

You will be redirected to one of our

Knowledge Base articles.

 Options

You can use the Options menu to access the toolbar options, clear the history, find toolbar help and information and also uninstall the Avira SearchFree Toolbar directly via the web browser (Firefox and Internet Explorer only).

4.2.1 Use

Avira SearchFree

You can use Avira SearchFree to define any number of terms to browse the Internet. Enter the term in the search box and press the Enter key or click on Search. The Avira

SearchFree engine then searches the Internet for you and displays all hits in the browser window.

To find out how to custom configure Avira SearchFree in Internet Explorer, Firefox and Chrome, go to Options.

Status display Web Protection

You can use the following icons and messages to identify which actions you need to take to protect your PC:

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No Web Protection

If you move the cursor over the icon, one of the following messages appears:

 You do not have Avira Web Protection installed. Click to find

out how to protect your browsing.

This message will appear if you install

incorrectly or uninstall the Avira Antivirus.

 Web Protection is included for free with Avira Antivirus. Click

to find out how to install it.

This message will appear if you do not install

Web Protection or if you uninstall it.

In both cases, you will be redirected to

the Avira homepage, where you can download the Avira product .

Error

If you move the cursor over the icon, the following message appears: Avira reported an error. Click to contact Support for help.

Click the gray icon or text to go to the Avira

Support page.

Widgets

Avira SearchFree contains three widgets with the most important functions for the nowadays Internet web browsing: Facebook, E-mail and Browser Security.

Facebook This function allows you to receive all the messages from Facebook and to be always

updated. Email If you click the email symbol in the toolbar, a dropdown list will be shown. You can choose

between the most commonly used email providers. Browser Security This widget has been conceived to offer you in one click all the Internet security options

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Icon

Status display

Description

Safe

A green check mark for safe websites.

Low risk

A yellow exclamation mark for websites representing a low risk.

High risk

A red stop sign for websites representing a high risk to your security.

Unknown

A grey question mark will appear when the status is unknown.

Verifying

This sign will appear while verifying the status of a website.

you may need on daily basis. This option is only available for Firefox and Internet Explorer. Also the names of the functions sometimes change from one browser to another:

 Pop-up Blocker

If this option is activated, all pop-up windows will be blocked.

 Block Cookies

If you activate this option, no cookies will be saved on your computer.

 Private Browsing (Firefox) / InPrivate Browsing (Internet Explorer)

Enable this option if you do not want to leave any personal information on the Internet

while you surf. This option is not available for Internet Explorer 7 and 8.

 Clear Recent History (Firefox) / Delete Browsing History (Internet Explorer)

With this option you will erase all traces of your Internet activities.

Website Safety Advisor The Website Safety Advisor offers you a safety ranking while navigating.

You can assess the reputation of the website you are visiting, and check if it poses a low or a high risk to your security. This widget also provides further information on the website, like who is the domain owner, or why the website has been categorized as safe or risky.

The status of the Website Safety Advisor is displayed in the Toolbar and in your search results, as an Avira tray icon in combination with other icons:

Browser Tracking Blocker With the Browser Tracking Blocker you can stop trackers from collecting information about

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you while you are surfing. The widget allows you to choose which trackers to block and which ones to allow.

The tracking companies are classified in three categories:

 Social Networks  Ad Networks  Other companies

4.2.2 Options

Avira SearchFree Toolbar is compatible with Internet Explorer, Firefox and Google Chrome and can be configured in the three web browsers:

 Internet Explorer configuration options  Firefox configuration options  Google Chrome configuration options

Internet Explorer

In Internet Explorer, the following configuration options for the Avira SearchFree Toolbar are available in the Options menu:

Toolbar options Search

Avira search engine

In the Avira search engine menu, you can select which search engine to use for the search. Search engines are available for the USA, Brazil, Germany, Spain, Europe, France, Italy, the Netherlands, Russia and the United Kingdom.

Open searches in

In the Open searches in option menu, you can select where the search result should be displayed; in the Current window, in a New window or on a New tab.

Display recent searches

If the Display recent searches option is enabled, you can display previous search terms under the text entry box of the search toolbar.

Auto clear recent search history when I close the browser

Enable the option Auto clear recent search history when I close the browser if you do not want to save previous searches and want to clear the history when you close the web browser.

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More options

Select toolbar language

Under Select toolbar language you can select the language in which Avira SearchFree Toolbar is displayed. The toolbar is available in English, German, Spanish, French, Italian, Portuguese and Dutch.

Note

Where possible, the default Avira SearchFree Toolbar language corresponds to that of your program. If the toolbar is not available in your language, the default language is English.

Show button text labels

Disable the Show button text labels option if you want to hide the text next to the Avira SearchFree Toolbar icons.

Clear history

Enable the Clear history option if you do not want to save previous searches and want to clear the history immediately.

Help

Click on Help to access the website containing frequently asked questions (FAQs) relating to the toolbar.

Uninstall

You can also uninstall Avira SearchFree Toolbar directly in Internet Explorer:

Uninstallation via the web browser

About

Click on About to display which version of Avira SearchFree Toolbar is installed.

Firefox

In the Firefox web browser, the following configuration options for the Avira SearchFree Toolbar are available in the Options menu:

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Toolbar options Search

Select Avira search engine

Display recent searches

If the Display recent searches option enabled, you can display previous search terms by clicking on the arrow in the search toolbar. Select a term if you want to display the search result again.

Auto clear recent search history when I close the browser

Enable the option Auto clear recent search history when I close the browser if you do not want to save previous searches and want to clear the history when you close the web browser.

Display Avira search results when I type keywords or invalid URLs into the browser address bar

If this option is enabled, a search is initiated and the search result displayed every time you enter keywords or an invalid URL into the web browser's address bar.

More options

Select toolbar language

Under Select toolbar language you can select the language in which Avira SearchFree Toolbar is displayed. The toolbar is available in English, German, Spanish, French, Italian, Portuguese and Dutch.

Note

Where possible, the default Avira SearchFree Toolbar language corresponds to that of your program. If the toolbar is not available in your language, the default language is English.

Show button text labels

Disable the Show button text labels option if you want to hide the text next to the Avira SearchFree Toolbar icons.

Clear history

Enable the Clear history option if you do not want to save previous searches and want to clear the history immediately.

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Help

Click on Help to access the website containing frequently asked questions (FAQs) relating to the toolbar.

Uninstall

You can also uninstall Avira SearchFree Toolbar directly in Firefox: Uninstallation via

the web browser.

About

Click on About to display which version of Avira SearchFree Toolbar is installed.

Google Chrome

In the Chrome web browser, the following configuration options for Avira SearchFree Toolbar are available under the menu of the red Avira umbrella:

Help

Click on Help to access the website containing frequently asked questions (FAQs) relating to the toolbar.

Uninstall instructions

Here you will be linked to the articles that contain all the information you need to uninstall the toolbar.

About

Click on About to display which version of the Avira SearchFree Toolbar is installed.

Show/ Hide the Avira SearchFree Toolbar

Click here to hide or show Avira SearchFree Toolbar on your web browser.

4.2.3 Uninstallation

To uninstall your Avira SearchFree Toolbar (e.g. in Windows 7):

Open the Control Panel via the Windows Start menu. Double click on Programs and Features. Select the Avira SearchFree Toolbar plus Web Protection in the list and click

Uninstall.

You will be asked if you really want to uninstall this product.

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Click Yes to confirm.

Avira SearchFree Toolbar plus Web Protection is uninstalled and all directories,

files and registry entries for the Avira SearchFree Toolbar plus Web Protection are deleted when your computer is restarted.

Uninstallation via the web browser

You also have the option of uninstalling the Avira SearchFree Toolbar directly in the browser. This option is only available for Firefox and Internet Explorer:

In the search toolbar open the Options menu. Click Uninstall.

If you have opened your web browser, you will now be asked to close it.

Close the web browser and click OK.

Avira SearchFree Toolbar plus Web Protection is uninstalled and all directories,

files and registry entries for the Avira SearchFree Toolbar plus Web Protection are deleted when your computer is restarted.

Note

Note that to uninstall the Avira SearchFree Toolbar, the toolbar must be enabled in the Add-On Manager.

Uninstallation as add-on

Because the toolbar is installed as an add-on, it can obviously also be uninstalled as one:

Firefox

Click Tools > Add-ons > Extensions. From there you can manage the Avira Add-on:

activate or deactivate the toolbar and uninstall.

Internet Explorer

Go to Manage Add-ons > Toolbars und Extensions. Here you can either activate and

deactivate your Avira SearchFree Toolbar, or uninstall it.

Google Chrome

Click Options > Extensions and manage easily your toolbar: activate, deactivate or

uninstall it.

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4.3 How to...?

The chapters "How to...?" offer short instructions about license and product activation as well as information on the most important functions of your Avira product. The selected short articles serve as an overview about the functionality of your Avira product. They do not substitute the detailed information of each section of this help center.

4.3.1 Activate license

To activate your Avira product’s license:

Activate your license for your Avira product with the .KEY license file. You can obtain the license file by email from Avira. The license file contains the license for all products that you have ordered in one order process.

If you have not yet installed your Avira product:

Save the license file to a local directory on your computer. Install your Avira product. During installation, enter the save location of the license file.

If you have already installed your Avira product:

Double-click the license file in File Manager or in the activation email and follow the

on-screen instructions when License Manager opens.

- OR -

In your Avira product’s Control Center, select the menu item Help > License

management

Note

As of Windows Vista the User Account Control dialog box appears. Log in as administrator if appropriate. Click Continue.

Highlight the license file and click Open.

A message appears.

Click OK to confirm.

The license is activated.

If necessary, restart your system.

4.3.2 Activate product

To activate your Avira product, you have the following options:

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Activation with a valid full license

To activate the program with a full license, you need a valid activation code, which holds data of the license you have purchased. You have received the activation code from us either by email or it has been printed on the product packaging.

Activation with an evaluation license

Your Avira product is activated with an automatically generated evaluation license, with which you can test the Avira product with its complete range of function for a limited period of time.

Note

For product activation or for a test license you need an active Internet link. If no connection can be established to the servers of Avira, please check the settings of the firewall used: Connections via the HTTP protocol and port 80 (web communication) and via the encryption protocol SSL and port 443 are used for product activation. Make sure that your firewall does not block incoming and outgoing data. First of all check whether you can access web pages with your web browser.

The following describes how to activate your Avira product: If you have not yet installed your Avira product:

Install your Avira product.

During the installation process you will be asked to select an activation option

 Activate product: Activation with a valid full license  Test product: Activation with an evaluation license

Enter the activation code for an activation with a full license. Acknowledge the selection of the activation procedure by clicking Next. If and when necessary, enter your personal data for registration and acknowledge by

clicking Next.

Your license data will be displayed in the next window. Your Avira product has

been enabled.

Continue to install.

If you have already installed your Avira product:

In the Control Center, select the menu item Help > License management.

The license wizard opens, in which you can select an activation option. The next

steps of product activation are identical with the procedure described above.

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4.3.3 Perform automatic updates

To create a job with the Avira Scheduler to update your Avira product automatically:

In the Control Center, select the section ADMINISTRATION > Scheduler.

Click the Insert new job icon.

The dialog box Name and description of the job appears. Give the job a name and, where appropriate, a description. Click Next.

The dialog box Type of job is displayed. Select Update job from the list. Click Next.

The dialog box Time of job appears. Select a time for the update:

 Immediately  Daily  Weekly  Interval  Single  Login

Note

We recommend regular automatic updates. The recommended update interval is: 2 hours.

Where appropriate, specify a date according to the selection. Where appropriate, select additional options (availability depends on type of job):

 Repeat job if time has expired

Past jobs are performed that could not be performed at the required time, for example because the computer was switched off.

 Start job while connecting to the Internet (dial-up)

In addition to the defined frequency, the job is performed when an Internet connection is set up.

Click Next.

The dialog box Select display mode appears. Select the display mode of the job window:

 Invisible: No job window  Minimize: progress bar only

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 Maximize: Entire job window

Click Finish.

Your newly created job appears on the start page of the ADMINISTRATION >

Scheduler section with the status enabled (check mark).

Where appropriate, deactivate jobs that are not to be performed.

Use the following icons to further define your jobs:

View properties of a job

Edit job

Delete job

Start job

Stop job

4.3.4 Start a manual update

You have various options for starting an update manually: When an update is started manually, the virus definition file and scan engine are always updated.

To start an update of your Avira product manually:

With the right-hand mouse button, click the Avira tray icon in the taskbar.

A context menu appears. Select Start update.

The Updater dialog box appears.

- OR In the Control Center, select Status. In the Last update field, click on the Start update link.

The Updater dialog box appears.

- OR In the Control Center, in the Update menu, select the menu command Start update.

The Updater dialog box appears.

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Note

We recommend regular automatic updates. The recommended update interval is: 2 hours.

Note

You can also carry out a manual update directly via the Windows security center.

4.3.5 Using a scan profile to scan for viruses and malware

A scan profile is a set of drives and directories to be scanned. The following options are available for scanning via a scan profile:

Use predefined scan profile

If the predefined scan profile corresponds to your requirements.

Customize and apply scan profile (manual selection)

If you want to scan with a customized scan profile.

Create and apply new scan profile

If you want to create your own scan profile.

Depending on the operating system, various icons are available for starting a scan profile:

 In Windows XP:

This icon starts the scan via a scan profile.

 As of Windows Vista:

As of Microsoft Windows Vista, the Control Center only has limited rights at the

moment, e.g. for access to directories and files. Certain actions and file accesses can only be performed in the Control Center with extended administrator rights. These extended administrator rights must be granted at the start of each scan via a scan profile.

 This icon starts a limited scan via a scan profile. Only directories and files that

the operating system has granted access rights to are scanned.

 This icon starts the scan with extended administrator rights. After confirmation, all

directories and files in the selected scan profile are scanned.

To scan for viruses and malware with a scan profile:

Go to Control Center and select the section PC PROTECTION > System Scanner.

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Predefined scan profiles appear.

Select one of the predefined scan profiles.

-OR Adapt the scan profile Manual selection.

-OR Create a new scan profile

Click the icon (Windows XP: or as of Windows Vista: ). The Luke Filewalker window appears and a system scan is started.

When the scan is completed, the results are displayed.

If you want to adapt a scan profile:

In the scan profile, expand Manual Selection the file tree so that all the drives and

directories you want to scan are open.

 Click the + icon: The next directory level is displayed.  Click the - icon: The next directory level is hidden.

Highlight the nodes and directories you want to scan by clicking on the relevant box

of the appropriate directory level:

The following options are available for selecting directories:

 Directory, including sub-directories (black check mark)  Sub-directories of one directory only (grey check mark, sub-directories have black

check marks)

 No directory (no check mark)

If you want to create a new scan profile:

Click the icon Create new profile.

The profile New profile appears below the profiles previously created.

Where appropriate, rename the scan profile by clicking on the icon . Highlight the nodes and directories to be saved by clicking the check box of the

respective directory level.

The following options are available for selecting directories:

 Directory, including sub-directories (black check mark)  Sub-directories of one directory only (grey check mark, sub-directories have black

check marks)

 No directory (no check mark)

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4.3.6 Scan for viruses and malware using drag & drop

To scan for viruses and malware systematically using drag & drop:

The Control Center of your Avira product has been opened. Highlight the file or directory you want to scan. Use the left-hand mouse button to drag the highlighted file or directory into the

Control Center.

The Luke Filewalker window appears and a system scan is started. When the scan is completed, the results are displayed.

4.3.7 Scan for viruses and malware via the context menu

To scan for viruses and malware systematically via the context menu:

Click with the right-hand mouse button (e.g. in Windows Explorer, on the desktop or

in an open Windows directory) on the file or directory you want to scan.

The Windows Explorer context menu appears.

Select Scan selected files with Avira in the context menu.

The Luke Filewalker window appears and a system scan is started. When the scan is completed, the results are displayed.

4.3.8 Automatically scan for viruses and malware

Note

After installation, the scan job Full system scan is created in the Scheduler: A complete system scan is automatically performed at a recommended interval.

To create a job to automatically scan for viruses and malware:

In the Control Center, select the section ADMINISTRATION > Scheduler.

Click the icon .

The dialog box Name and description of job appears. Give the job a name and, where appropriate, a description. Click Next.

The dialog box Type of job appears. Select Scan job. Click Next.

The dialog box Selection of the profile appears.

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Select the profile to be scanned. Click Next.

The dialog box Time of the job appears. Select a time for the scan:

 Immediately  Daily  Weekly  Interval  Single  Login

Where appropriate, specify a date according to the selection. Where appropriate, select the following additional options (availability depends on job

type):

Repeat job if the time has already expired

Past jobs are performed that could not be performed at the required time, for example because the computer was switched off.

Click Next.

The dialog box Selection of the display mode appears. Select the display mode of the job window:

 Invisible: No job window  Minimized: progress bar only  Maximized: Entire job window

Select the Shut down computer if job is done option if you want the computer to

shut down automatically when the scan is finished. This option is only available if the display mode is set to minimized or maximized.

Click Finish.

Your newly created job appears on the start page of the ADMINISTRATION >

Scheduler section with the status enabled (check mark).

Where appropriate, deactivate jobs that are not to be performed.

Use the following icons to further define your jobs:

View properties of a job

Edit job

Delete job

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Start job

Stop job

4.3.9 Targeted scan for Rootkits and active malware

To scan for active rootkits, use the predefined scan profile Scan for Rootkits and active malware.

To scan for active rootkits systematically:

Go to Control Center and select the section PC PROTECTION > System Scanner.

Predefined scan profiles appear. Select the predefined scan profile Scan for Rootkits and active malware. Where appropriate, highlight other nodes and directories to be scanned by clicking

the check box of the directory level.

Click the icon (Windows XP: or as of Windows Vista: ).

The Luke Filewalker window appears and a system scan is started.

When the scan is completed, the results are displayed.

4.3.10 React to detected viruses and malware

For the individual protection components of your Avira product, you can define how your Avira product reacts to a detected virus or unwanted program in the Configuration under the section Action on detection.

No configurable action options are available for the ProActiv component of the Real-Time Protection: Notification of a detection is always given in the Real-Time Protection: Suspicious application behavior window.

Action options for the System Scanner:

Interactive

In interactive action mode, the results of the System Scanner scan are displayed in a dialog box. This option is enabled as the default setting.

In the case of System Scanner scan, you will receive an alert with a list of the affected files when the scan is complete. You can use the content-sensitive menu to select an action to be executed for the various infected files. You can execute the standard actions for all infected files or cancel the System Scanner.

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Automatic

In automatic action mode, when a virus or unwanted program is detected the action you selected in this area is executed automatically.

Action options for the Real-Time Protection:

Interactive

In interactive action mode, data access is denied and a desktop notification is displayed. In the desktop notification you can remove the malware detected or transfer the malware to the System Scanner component using the Details button for further virus management. The System Scanner opens a window containing notification of the detection, which gives you various options for managing the affected file via a context menu (see Detection > System Scanner):

Automatic

In automatic action mode, when a virus or unwanted program is detected, the action you selected in this area is executed automatically.

Action options for Mail Protection, Web Protection:

Interactive

In interactive action mode, if a virus or unwanted program is detected, a dialog box appears in which you can select what to do with the infected object. This option is enabled as the default setting.

Automatic

In automatic action mode, when a virus or unwanted program is detected the action you selected in this area is executed automatically.

In interactive action mode, you can react to detected viruses and unwanted programs by selecting an action for the infected object in the alert and executing the selected action by clicking Confirm.

The following actions for handling infected objects are available for selection:

Note

Which actions are available for selection depends on the operating system, the protection components (Avira Real-Time Protection, Avira System Scanner, Avira Mail Protection, Avira Web Protection) reporting the detection, and the type of malware detected.

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Actions of the System Scanner and the Real-Time Protection (not ProActiv detections):

Repair

The file is repaired. This option is only available if the infected file can be repaired.

Rename

The file is renamed with a *.vir extension. Direct access to these files (e.g. with doubleclick) is therefore no longer possible. Files can be repaired and given their original name at a later time.

Quarantine

The file is packaged into a special format (*.qua) and moved to the Quarantine directory INFECTED on your hard disk, so that direct access is no longer possible. Files in this directory can be repaired in Quarantine at a later data or, if necessary, sent to Avira.

Delete

The file will be deleted. This process is much quicker than Overwrite and delete. If a boot sector virus is detected, this can be deleted by deleting the boot sector. A new boot sector is written.

Ignore

No further action is taken. The infected file remains active on your computer.

Overwrite and delete

The file is overwritten with a default template and then deleted. It cannot be restored.

Warning

This could result in loss of data and damage to the operating system! Only select the Ignore option in exceptional cases.

Always ignore

Action option for Real-Time Protection detections: No further action is taken by RealTime Protection. Access to the file is permitted. All further access to this file is permitted and no further notifications will be provided until the computer is restarted or the virus definition file is updated.

Copy to quarantine

Action option for a rootkits detection: The detection is copied to quarantine.

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Repair boot sector | Download repair tool

Action options when infected boot sectors are detected: A number of options are available for repairing infected diskette drives. If your Avira product is unable to perform the repair, you can download a special tool for detecting and removing boot sector viruses.

Note

If you carry out actions on running processes, the processes in question are terminated before the actions are performed.

Actions of the Real-Time Protection for detections made by the ProActiv component (notification of suspicious actions of an application):

Trusted program

The application continues to run. The program is added to the list of permitted applications and is excluded from monitoring by the ProActiv component. When adding to the list of permitted applications, the monitoring type is set to Content. This means that the application is only excluded from monitoring by the ProActiv component if the content remains unchanged (see Application filter: Applications to be

skipped).

Block program once

The application is blocked, i.e. the application is terminated. The actions of the application continue to be monitored by the ProActiv component.

Always block this program

The application is blocked, i.e. the application is terminated. The program is added to list of blocked applications and can no longer be run (see Application filter:

Applications to be blocked).

Ignore

The application continues to run. The actions of the application continue to be monitored by the ProActiv component.

Mail Protection actions: Incoming emails

Move to quarantine

The email including all attachments is moved to quarantine. The affected email is deleted. The body of the text and any attachments of the email are replaced by a

default text.

Delete mail

The affected email is deleted. The body of the text and any attachments of the email are replaced by a default text.

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Delete attachment

The infected attachment is replaced by a default text. If the body of the email is affected, it is deleted and also replaced by a default text. The email itself is delivered.

Move attachment to quarantine

The infected attachment is placed in quarantine and then deleted (replaced by a

default text). The body of the email is delivered. The affected attachment can later be

delivered via the quarantine manager.

Ignore

The affected email is delivered.

Warning

This could allow viruses and unwanted programs to access your computer system. Only select the Ignore option in exceptional cases. Disable the preview in your mail client, never open any attachments with a double click!

Mail Protection actions: Outgoing emails

Move mail to quarantine (do not send)

The email, together with all attachments, is copied to Quarantine and is not sent. The email remains in the outbox of your email client. You receive an error message in your email program. All other emails sent from your email account will be scanned for malware.

Block sending of mails (do not send)

The email is not sent and remains in the outbox of your email client. You receive an error message in your email program. All other emails sent from your email account will be scanned for malware.

Ignore

The affected email is sent.

Warning

Viruses and unwanted programs can penetrate the computer system of the email recipient in this way.

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Web Protection actions:

Deny access

The website requested from the web server and/or any data or files transferred are not sent to your web browser. An error message to notify you that access has been denied is displayed in the web browser.

Move to quarantine

The website requested from the web server and/or any data or files transferred are moved to quarantine. The affected file can be recovered from quarantine manager if it has an informative value or - if necessary - sent to the Avira Malware Research Center.

Ignore

The website requested from the web server and/or the data and files that were transferred are forwarded on by Web Protection to your web browser.

Warning

This could allow viruses and unwanted programs to access your computer system. Only select the Ignore option in exceptional cases.

Note

We recommend that you move any suspicious file that cannot be repaired to quarantine.

Note

You can also send files reported by the heuristic to us for analysis. For example, you can upload these files to our website:

http://www.avira.com/sample-upload

You can identify files reported by the heuristic from the designation HEUR/ or HEURISTIC/ that prefixes the file name, e.g.: HEUR/testfile.*.

4.3.11 Handling quarantined files (*.qua)

To handle quarantined files:

In the Control Center, select the section ADMINISTRATION > Quarantine section. Check which files are involved, so that, if necessary, you can reload the original back

onto your computer from another location.

If you want to see more information on a file:

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Highlight the file and click on .

The dialog box Properties appears with more information on the file.

If you want to rescan a file: Scanning a file is recommended if the virus definition file of your Avira product has been

updated and a false positive report is suspected. This enables you to confirm a false positive with a rescan and restore the file.

Highlight the file and click on .

The file is scanned for viruses and malware using the system scan settings.

After the scan, the dialog Rescan statistics appears which displays statistics on

the status of the file before and after the rescan.

To delete a file:

Highlight the file and click on . You have to confirm your choice with Yes.

If you want to upload the file to a Avira Malware Research Center web server for analysis:

Highlight the file you want to upload.

Click on .

A dialog opens with a form for inputting your contact data. Enter all the required data. Select a type: Suspicious file or Suspicion of false positive. Select a response format: HTML, Text, HTML & Text. Click OK.

The file is uploaded to a Avira Malware Research Center web server in

compressed form.

Note

In the following cases, analysis by the Avira Malware Research Center is recommended: Heuristic hits (Suspicious file): During a scan, a file has been classified as suspicious by your Avira product and moved to quarantine: Analysis of the file by the Avira Malware Research Center has been recommended in the virus detection dialog box or in the report file generated by the scan. Suspicious file: You consider a file to be suspicious and have therefore moved this file to quarantine, but a scan of the file for viruses and malware is negative. Suspicion of false positive: You assume that a virus detection is a false

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positive: Your Avira product reports a detection in a file, which is very unlikely to have been infected by malware.

Note

The size of the files you upload is limited to 20 MB uncompressed or 8 MB compressed.

Note

You can only upload one file at a time.

If you want to export the properties of a quarantined object to a text file:

Highlight the quarantined object and click on .

The text file quarantaene - Notepad opens containing the data from the selected

quarantined object.

Save the text file.

You can also restore the files in quarantine (see Chapter: Quarantine: Restore the files in

quarantine).

4.3.12 Restore the files in quarantine

Different icons control the restore procedure, depending on the operating system:

 In Windows XP:

 This icon restores the files to their original directory.  This icon restores the files to a directory of your choice.

 As of Windows Vista:

As of Microsoft Windows Vista, the Control Center only has limited rights at the

 This icon restores the files to a directory of your choice.  This icon restores the files to their original directory. If extended administrator

rights are necessary to access this directory, a corresponding request appears.

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To restore files in quarantine:

Warning

This could result in loss of data and damage to the operating system of the computer! Only use the function Restore selected object in exceptional cases. Only restore files that could be repaired by a new scan.

File rescanned and repaired.

In the Control Center, select the section ADMINISTRATION > Quarantine section.

Note

Emails and email attachments can only be restored using the option if the file extension is *.eml.

To restore a file to its original location:

Highlight the file and click the icon (Windows XP: , as of Windows Vista ).

This option is not available for emails.

Note

Emails and email attachments can only be restored using the option if the file extension is *.eml.

A message appears asking if you want to restore the file. Click Yes.

The file is restored to the directory it was in before it was moved to quarantine.

To restore a file to a specified directory:

Highlight the file and click on .

A message appears asking if you want to restore the file. Click Yes.

The Windows default window Save As for selecting the directory appears. Select the directory to restore the file to and confirm.

The file is restored to the selected directory.

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4.3.13 Move suspicious files to quarantine

To move a suspect file to quarantine manually:

In the Control Center, select the section ADMINISTRATION > Quarantine section.

Click on .

The Windows default window for selecting a file appears. Select the file and confirm with Open.

The file is moved to quarantine.

You can scan files in quarantine with the Avira System Scanner (see Chapter: Quarantine:

Handling quarantined files (*.qua)).

4.3.14 Amend or delete file type in a scan profile

To stipulate additional file types to be scanned or exclude specific file types from the scan in a scan profile (only possible for manual selection and customized scan profiles):

In the Control Center, go to the PC PROTECTION > System Scanner section.

With the right-hand mouse button, click on the scan profile you want to edit.

A context menu appears. Select File filter. Expand the context menu further by clicking on the small triangle on the right-hand

side of the context menu.

The entries Default, Scan all files and User-defined appear. Select User-defined.

The File extensions dialog box appears with a list of all file types to be scanned

with the scan profile.

If you want to exclude a file type from the scan:

Highlight the file type and click Delete.

If you want to add a file type to the scan:

Highlight a file type. Click Insert and enter the file extension of file type into the input box. Use a maximum of 10 characters and do not enter the leading dot. Wildcards (* and ?)

are allowed.

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4.3.15 Create desktop shortcut for scan profile

You can start a system scan directly from your desktop via a desktop shortcut to a scan profile without accessing your Avira product’s Control Center.

To create a desktop shortcut to the scan profile:

In the Control Center, go to the PC PROTECTION > System Scanner section.

Select the scan profile for which you want to create a shortcut.

Click the icon .

The desktop shortcut is created.

4.3.16 Filter events

Events that have been generated by program components of your Avira product are displayed in the Control Center under ADMINISTRATION > Events (analogous to the event display of your Windows operating system). The program components, in alphabetical order, are the following:

 Helper Service  Mail Protection  Real-Time Protection  Scheduler  System Scanner  Updater  Web Protection

The following event types are displayed:

 Information  Warning  Error  Detection

To filter displayed events:

In the Control Center, select the section ADMINISTRATION > Events. Check the box of the program components to display the events of the activated

components.

- OR Uncheck the box of the program components to hide the events of the deactivated

components.

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Check the event type box to display these events.

- OR Uncheck the event type box to hide these events.

4.3.17 Exclude email addresses from scan

To define which email addresses (senders) are excluded from the Mail Protection scan (white listing):

Go to Control Center and select the section INTERNET PROTECTION > Mail

Protection.

The list shows incoming emails. Highlight the email you want to exclude from the Mail Protection scan. Click the icon to exclude the email from the Mail Protection scan:

 The selected email address will no longer be scanned for viruses and unwanted

programs.

The email sender address is included in the exclusion list and no longer scanned

for viruses, malware .

Warning

Only exclude email addresses from the Mail Protection scan if the senders are completely trustworthy.

Note

In the Configuration, under Mail Protection > General > Exceptions, you can add other email addresses to the exclusion list or remove email addresses from the exclusion list.

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System Scanner

5. System Scanner

With the System Scanner component, you can carry out targeted scans (on-demand scans) for viruses and unwanted programs. The following options are available for scanning for infected files:

 System scan via context menu

The system scan via the context menu (right-hand mouse button - entry Scan selected files with Avira) is recommended if, for example, you wish to scan individual files and directories. Another advantage is that it is not necessary to first start the Control Center for a system scan via the context menu.

 System scan via drag & drop

When a file or directory is dragged into the program window of the Control Center, the System Scanner scans the file or directory and all sub-directories it contains. This procedure is recommended if you wish to scan individual files and directories that you have saved, for example, on your desktop.

 System scan via profiles

This procedure is recommended if you wish to regularly scan certain directories and drives (e.g. your work directory or drives on which you regularly store new files). You do not then need to select these directories and drives again for every new scan, you simply select using the relevant profile.

 System scan via the Scheduler

The Scheduler enables you to carry out time-controlled scans.

Special processes are required when scanning for rootkits, boot sector viruses, and when scanning active processes. The following options are available:

 Scan for rootkits via the scan profile Scan for Rootkits and active malware  Scan active processes via the scan profile Active processes  Scan for boot sector viruses via the menu command Boot records scan... in the menu

Extras

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Updates

6. Updates

The effectiveness of anti-virus software depends on how up-to-date the program is, in particular the virus definition file and the scan engine. To carry out regular updates, the Updater component is integrated into your Avira product. The Updater ensures that your Avira product is always up-to-date and able to deal with the new viruses that appear every day. Updater updates the following components:

 Virus definition file:

The virus definition file contains the virus patterns of the harmful programs which are

used by your Avira product to scan for viruses and malware and repair infected objects.

 Scan engine:

The scan engine contains the methods used by your Avira product to scan for viruses

and malware.

 Program files (product update):

Update packages for product updates make extra functions available to the individual

program components.

An update checks whether the virus definition file, the scan engine and the product are upto-date and if necessary, implements an update. After a product update, you may have to restart your computer system. If only the virus definition file and scan engine are updated, the computer does not have to be restarted.

When a product update requires a reboot, you can decide whether to continue with the update or to be reminded again later about the update. If you continue with the product update immediately, you are still able to choose when the reboot should take place.

If you want to be reminded about the update later on, the virus definition file and the scan engine will be updated anyway, but the product update will not be done.

Note

The product update will not be completed until a reboot has occurred.

Note

For security reasons, the Updater checks whether the Windows hosts file of your computer was altered, whether the Update URL, for example, was manipulated by malware and is diverting the Updater to unwanted download sites. If the Windows hosts file has been manipulated, this is shown in the Updater report file.

An update is automatically performed in the following interval: 2 hours.

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Updates

In the Control Center under Scheduler, you can create additional update jobs that are performed by Updater at the specified intervals. You also have the option to start an update manually:

 in the Control Center: in the Update menu and in the Status section  via the context menu of the tray icon

Updates can be obtained from the Internet via Web server of the manufacturer. The existing network connection is the default connection to the download servers of Avira. You can change this default setting under Configuration > Update.

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FAQ, Tips

7. FAQ, Tips

This chapter contains important information on troubleshooting and further tips on using your Avira product.

 see Chapter Help in case of a problem  see Chapter Shortcuts  see Chapter Windows Security Center (Windows XP) or Windows Action Center (as of

Windows 7)

7.1 Help in case of a problem

Here you will find information on causes and solutions of possible problems.

 The error message The license file cannot be opened appears.  The error message Connection failed while downloading the file ... appears when

attempting to start an update.

 Viruses and malware cannot be moved or deleted.  The status of the tray icon is disabled.  The computer is extremely slow when I perform a data back-up.  My firewall reports Avira Real-Time Protection and Avira Mail Protection immediately after

activation.

 Avira Mail Protection does not work.  An email sent via a TLS connection has been blocked by Mail Protection.  Webchat is not operational: Chat messages will not be displayed

The error message The license file cannot be opened appears.

Reason: The file is encrypted.

To activate the license, you do not need to open the file, but rather you save it in the

program directory.

The error message Connection failed while downloading the file ... appears when attempting to start an update.

Reason: Your Internet connection is inactive. No connection to the web server on the Internet can therefore be established.

Test whether other Internet services such as WWW or email work. If not, re-establish

the Internet connection.

Reason: The proxy server cannot be reached.

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Check whether the login for the proxy server has changed and adapt it to your

configuration if necessary.

Reason: The update.exe file is not fully approved by your personal firewall.

Ensure that the update.exe file is fully approved by your personal firewall.

Otherwise:

Check your settings in the Configuration under PC Protection > Update.

Viruses and malware cannot be moved or deleted.

Reason: The file was loaded by windows and is active.

Update your Avira product. If you use the Windows XP operating system, deactivate System Restore. Start the computer in Safe Mode. Start the Configuration of your Avira product . Select System Scanner > Scan > Files > All files and confirm the window with OK. Start a scan of all local drives. Start the computer in Normal Mode. Carry out a scan in Normal Mode. If no other viruses or malware have been found, activate System Restore if it is

available and to be used.

The status of the tray icon is disabled.

Reason: Avira Real-Time Protection is disabled.

In the Control Center click Status and enable the Real-Time Protection in the PC

Protection area .

-OR Open the context menu with a right-click on the Tray Icon. Click Real-Time

Protection enable.

Reason: Avira Real-Time Protection is blocked by a firewall.

Define a general approval for Avira Real-Time Protection in the configuration of your

firewall. Avira Real-Time Protection only works with the address 127.0.0.1 (localhost). An Internet connection is not established. The same applies to Avira Mail Protection.

Otherwise:

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FAQ, Tips

Check the startup type of the Avira Real-Time Protection service. If necessary,

enable the service: In the taskbar, select Start > Settings > Control Panel. Start the configuration panel Services with a double-click (under Windows XP the services applet is located in the sub-directory Administrative Tools). Find the entry Avira Real- Time Protection. Automatic must be entered as the startup type and Started as the status. If necessary, start the service manually by selecting the relevant line and the button Start. If an error message appears, please check the event display.

The computer is extremely slow when I perform a data back-up.

Reason: During the backup procedure, Avira Real-Time Protection scans all files being used by the backup procedure.

Select Real-Time Protection > Scan > Exceptions in the Configuration and enter

the process names of the back-up software.

My firewall reports Avira Real-Time Protection and Avira Mail Protection immediately after activation.

Reason: Communication with Avira Real-Time Protection and Avira Mail Protection occurs via the TCP/IP Internet protocol. A firewall monitors all connections via this protocol.

Define a general approval for Avira Real-Time Protection and Avira Mail Protection.

Avira Real-Time Protection only works with the address 127.0.0.1 (localhost). An Internet connection is not established. The same applies to Avira Mail Protection.

Avira Mail Protection does not work.

Please check correct functioning of Avira Mail Protection with the aid of the following checklists if problems occur with Avira Mail Protection.

Checklist

Check whether your mail client logs in to the server via Kerberos, APOP or RPA.

These verification methods are currently not supported.

Check whether your mail client reports to the server through SSL (also often called

TLS – Transport Layer Security). Avira Mail Protection does not support SSL and therefore terminates any encrypted SSL connections. If you want to use encrypted SSL connections without having them protected by Mail Protection, you will have to use a port that is not monitored by Mail Protection for the connection. The ports monitored by Mail Protection can be configured in the configuration under Mail

Protection > Scan.

Is the Avira Mail Protection service active? If necessary, enable the service: In the

taskbar, select Start > Settings > Control Panel. Start the configuration panel Services with a double-click (under Windows XP the services applet is located in the sub-directory Administrative Tools). Find the entry Avira Mail Protection. Automatic

must be entered as the startup type and Started as the status. If necessary, start the service manually by selecting the relevant line and the button Start. If an error message appears, please check the event display. If this is not successful, you may

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FAQ, Tips

have to completely uninstall the Avira product via Start > Settings > Control Panel > Add or Remove Programs, to restart the computer and then to reinstall your Avira

product.

General

POP3 connections encrypted via SSL (Secure Sockets Layer, also frequently referred to as TLS (Transport Layer Security)) cannot currently be protected and are ignored.

Verification to the mail server is currently only supported via passwords. "Kerberos" and "RPA" are currently not supported.

Your Avira product does not check outgoing emails for viruses and unwanted programs.

Note

We recommend regularly installing Microsoft updates to close any gaps in security.

An email sent via a TLS connection has been blocked by Mail Protection.

Reason: Transport Layer Security (TLS: encryption protocol for data transfers on the Internet) is not supported by Mail Protection at this time. The following options are available for sending the email:

Use a port other than port 25, which is used by SMTP. This will bypass monitoring by

Mail Protection. Turn off the TLS encrypted connection and disable TLS support in your email client. Disable (temporarily) the monitoring of outgoing emails by Mail Protection in the

configuration under Mail Protection > Scan.

Webchat is not operational: Chat messages are not displayed; data are being loaded in the browser.

This phenomenon may occur during chats, which are based on the HTTP protocol with 'transfer-encoding: chunked’.

Reason: Web Protection checks the sent data completely for viruses and undesired programs first, before the data are loaded into the web browser. During a data transfer with ‘transfer-encoding: chunked’, Web Protection cannot determine the message length or the data volume.

Enter the configuration of the URL of the web chats as an exception (see

Configuration: Web Protection > Scan > Exceptions).

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FAQ, Tips

Shortcut

Description

Ctrl + Tab Ctrl + Page down

Navigation in the Control Center Go to next section.

Ctrl + Shift + Tab Ctrl + Page up

Navigation in the Control Center Go to previous section.

Navigation in the configuration sections First, use the mouse to set the focus on a configuration section.

Change between the options in a marked drop-down list or between several options in a group of options.

Tab

Change to the next option or options group.

Shift + Tab

Change to the previous option or options group.

Space

Activate or deactivate a check box, if the active option is a check box.

Alt + underlined letter

Select option or start command.

Alt + ↓ F4

Open selected drop-down list.

7.2 Shortcuts

Keyboard commands - also called shortcuts - offer a fast possibility to navigate through the program, to retrieve individual modules and to start actions.

Below we provide you with an overview of the available keyboard commands. Please find further indications regarding the functionality in the corresponding chapter of the help.

7.2.1 In dialog boxes

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Esc

Close selected drop-down list. Cancel command and close dialog.

Enter

Start command for the active option or button.

Shortcut

Description

Alt + Space

Display system menu.

Alt + Tab

Shift between the help and the other opened windows.

Alt + F4

Close help.

Shift + F10

Display context menu of the help.

Ctrl + Tab

Go to next section in the navigation window.

Ctrl + Shift + Tab

Go to previous section in the navigation window.

Page up

Change to the subject, which is displayed above in the contents, in the index or in the list of the search results.

Page down

Change to the subject, which is displayed below the current subject in the contents, in the index or in the list of the search results.

7.2.2 In the help

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Page up Page down

Browse through a subject.

Shortcut

Description

Display help

Alt + F4

Close Control Center

Refresh

Open configuration

Start update

Shortcut

Description

Rename selected profile

Start scan with the selected profile

Create desktop link for the selected profile

Ins

Create new profile

7.2.3 In the Control Center

General

Scan section

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FAQ, Tips

Del

Delete selected profile

Shortcut

Description

Rescan object

Restore object

Send object

Restore object to...

Return

Properties

Ins

Add file

Del

Delete object

Shortcut

Description

Edit job

Return

Properties

Ins

Insert new job

Del

Delete job

Quarantine section

Scheduler section

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FAQ, Tips

Shortcut

Description

Display report file

Print report file

Return

Display report

Del

Delete report(s)

Shortcut

Description

Export event(s)

Return

Show event

Del

Delete event(s)

Reports section

Events section

7.3 Windows Security Center

- Windows XP Service Pack 2 -

7.3.1 General

The Windows Security Center checks the status of a computer for important security aspects.

If a problem is detected with one of these important points (e.g. an outdated anti-virus program), the Security Center issues an alert and gives recommendations on how to protect your computer better.

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7.3.2 The Windows Security Center and your Avira product

Virus protection software / Protection against malicious software

You may receive the following information from the Windows Security Center with regard to your virus protection:

 Virus protection NOT FOUND  Virus protection OUT OF DATE  Virus protection ON  Virus protection OFF  Virus protection NOT MONITORED

Virus protection NOT FOUND

This information of the Windows Security Center appears when the Windows Security Center has not found any anti-virus software on your computer.

Note

Install your Avira product on your computer to protect it against viruses and other unwanted programs!

Virus protection OUT OF DATE

If you have already installed Windows XP Service Pack 2 and then install your Avira product or you install Windows XP Service Pack 2 on a system on which your Avira product has already been installed, you will receive the following message:

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FAQ, Tips

Note

In order for the Windows Security Center to recognize your Avira product as upto-date, an update must be performed after installation. Update your system by carrying out an update.

Virus protection ON

After installing your Avira product and performing a subsequent update, you will receive the following message:

Your Avira product is now up-to-date and the Avira Real-Time Protection is enabled.

Virus protection OFF

You receive the following message if you disable the Avira Real-Time Protection or stop the Real-Time Protection service.

Note

You can enable or disable Avira Real-Time Protection in the Status section of

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FAQ, Tips

the Control Center. You can also see that the Avira Real-Time Protection is enabled if the red umbrella in your taskbar is open.

Virus protection NOT MONITORED

If you receive the following message from the Windows Security Center, you have decided that you want to monitor your anti-virus software yourself.

Note

The Windows Security Center is supported by your Avira product. You can enable this option at any time via the Recommendations button.

Note

Even if you have installed Windows XP Service Pack 2, you still require a virus protection solution. Although Windows monitors your anti-virus software, it does not contain any anti-virus functions itself. Therefore you would not be protected against viruses and other malware without an additional anti-virus solution!

7.4 Windows Action Center

- Windows 7 and Windows 8 -

7.4.1 General

Note:

Starting from Windows 7 the Windows Security Center has been renamed to Windows Action Center. Under this section you will find the status of all your

security options.

The Windows Action Center checks the status of a computer for important security aspects. You can access it directly by clicking the little flag in your taskbar or under Control Panel > Action Center.

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If a problem is detected with one of these important points (e.g. an outdated anti-virus program), the Action Center issues an alert and gives recommendations on how to protect your computer better. This means, that if everything works correctly, you won't be bothered with messages. You still can have a look at the security status of your computer in the Windows Action Center, under the Security item. The Windows Action Center also gives you the option of managing the installed programs and to choose between them (e.g. View installed antispyware programs).

You can even turn off the warning messages under Change Action Center settings (e.g. Turn off messages about spyware and related protection).

7.4.2 The Windows Action Center and your Avira product

Virus protection

You may receive the following information from the Windows Action Center with regard to your virus protection:

 Avira Desktop reports that it is up to date and virus scanning is on.  Avira Desktop reports that it is turned off.  Avira Desktop reports that it is out of date.  Windows did not find antivirus software on this computer.  Avira Desktop has expired.

Avira Desktop reports that it is up to date and virus scanning is on

After installation of your Avira product and a subsequent update, you will not receive any messages from the Windows Action Center. But if you go to Action Center > Security you can see: Avira Desktop reports that it is up to date and virus scanning is on. This means that your Avira product is now up-to-date and the Avira Real-Time Protection is enabled.

Avira Desktop reports that it is turned off

You receive the following message if you disable the Avira Real-Time Protection or stop the Real-Time Protection service.

Note

You can enable or disable Avira Real-Time Protection in the Status section of

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FAQ, Tips

the Avira Control Center. You can also notice that the Avira Real-Time Protection is enabled by the opened red umbrella in your taskbar. It is also possible to activate the Avira product by clicking the Turn on now button on the Windows Action Center message. You will receive a notification asking your permission to run Avira. Click on Yes, I trust the publisher and want to run this program and Real-Time Protection will be enabled again.

Avira Desktop reports that it is out of date

If you just installed Avira or if for some reason the virus definition file, the scan engine or the program files of your Avira product have not been updated automatically (e.g. if you have made an upgrade from an older Windows operating system, on which your Avira product is already installed), you will receive the following message:

Note

In order for the Windows Action Center to recognize your Avira product as upto-date, an update must be performed after installation. Update your Avira Product by carrying out an update.

Windows did not find antivirus software on this computer

This information of the Windows Action Center appears, when the Windows Action Center has not found any anti-virus software on your computer.

Note Please note that this option will not appear in Windows 8, as Windows Defender is now also the pre-set virus protection function.

Note

Install your Avira product on your computer to protect it against viruses and other unwanted programs!

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Avira Desktop has expired

This information of the Windows Action Center appears when the license of your Avira product has expired. If you click on the button Renew subscription, you will be redirected to the website of Avira, where you can buy a new license.

Note

Please note that this option is only available for Windows 8.

Spyware and unwanted software protection

You may receive the following information from the Windows Action Center with regard to your spyware protection:

 Avira Desktop reports that it is turned on.  Windows Defender and Avira Desktop both report that they are turned off.  Avira Desktop reports that it is out of date.  Windows Defender is out of date.  Windows Defender is turned off.

Avira Desktop reports that it is turned on

After the installation of your Avira product and a subsequent update, you will not receive any messages from the Windows Action Center. But if you go to Action Center > Security, you can see: Avira Desktop reports that it is turned on. This means that your Avira product is now up-to-date and the Avira Real-Time Protection is enabled.

Windows Defender and Avira Desktop both report that they are turned off

You receive the following message if you disable the Avira Real-Time Protection or stop the Real-Time Protection service.

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Note You can enable or disable Avira Real-Time Protection in the Status section of the Avira Control Center. You can also notice that the Avira Real-Time Protection is enabled by the opened red umbrella in your taskbar. It is also possible to activate the Avira product by clicking the Turn on now button on the Windows Action Center message. You will receive a notification asking your permission to run Avira. Click on Yes, I trust the publisher and want to run this program and Real-Time Protection will be enabled again.

Avira Desktop reports that it is out of date

Note

In order for the Windows Action Center to recognize your Avira product as upto-date, an update must be performed after installation. Update your Avira Product by carrying out an update.

Windows Defender is out of date

You may receive the following message if Windows Defender is activated. If you have already installed the Avira product, this message should not appear. Please check if the installation went OK.

Note

Windows Defender is the pre-set spyware and virus protection solution from Windows.

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FAQ, Tips

Windows Defender is turned off

This information of the Windows Action Center appears when the Windows Action Center has not found any other anti-virus software on your computer than the one that the operating system integrates by default: Windows Defender. If you have had some antivirus software installed on your computer before, this application has been disabled. If you have already installed the Avira product, this message should not appear: Avira should be automatically detected. Please check if the installation went OK.

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Viruses and more

8. Viruses and more

Avira Antivirus Premium not only detects viruses and malware, it can also protect you from other threats. In this chapter you can find an overview of different kinds of malware and other threats describing their background, behavior and the unpleasant surprises they have in store for you.

8.1 Threat categories

Adware

Adware is software that presents banner ads or in pop-up windows through a bar that appears on a computer screen. These advertisements usually cannot be removed and are consequently always visible. The connection data allow many conclusions on the usage behavior and are problematic in terms of data security.

Your Avira product detects Adware. If the Adware option is enabled with a check mark in the configuration under Threat categories, you receive a corresponding alert if your Avira product detects adware.

Adware/Spyware

Software that displays advertising or software that sends the user’s personal data to a third

party, often without their knowledge or consent, and for this reason may be unwanted. Your Avira product recognizes "Adware/Spyware". If the option Adware/Spyware is

enabled with a check mark in the configuration under Threat categories, you receive a corresponding alert if your Avira product detects adware or spyware.

Application

The term APPL, respectively application, refers to an application which may involve a risk when used or is of dubious origin.

Your Avira product recognizes "Application (APPL)". If the option Application is enabled with a check mark in the configuration under Threat categories, you receive a corresponding alert if your Avira product detects such behavior.

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Viruses and more

Backdoor Clients

In order to steal data or manipulate computers, a backdoor server program is smuggled in unknown to the user. This program can be controlled by a third party using backdoor control software (client) via the Internet or a network.

Your Avira product recognizes "Backdoor control software". If the Backdoor control software option is enabled with a check mark in the configuration under Threat categories, you receive a corresponding alert if your Avira product detects such software.

Dialer

Certain services available in the Internet have to be paid for. They are invoiced in Germany via dialers with 0190/0900 numbers (or via 09x0 numbers in Austria and Switzerland; in Germany, the number is set to change to 09x0 in the medium term). Once installed on the computer, these programs guarantee a connection via a suitable premium rate number whose scale of charges can vary widely.

The marketing of online content via your telephone bill is legal and can be of advantage to the user. Genuine dialers leave no room for doubt that they are used deliberately and

intentionally by the user. They are only installed on the user’s computer subject to the

user’s consent, which must be given via a completely unambiguous and clearly visible

labeling or request. The dial-up process of genuine dialers is clearly displayed. Moreover, genuine dialers tell you the incurred costs exactly and unmistakably.

Unfortunately there are also dialers which install themselves on computers unnoticed, by

dubious means or even with deceptive intent. For example they replace the Internet user’s

default data communication link to the ISP (Internet Service Provider) and dial a costincurring and often horrendously expensive 0190/0900 number every time a connection is made. The affected user will probably not notice until his next phone bill that an unwanted 0190/0900 dialer program on his computer has dialed a premium rate number with every connection, resulting in dramatically increased costs.

We recommend that you ask your telephone provider to block this number range directly for immediate protection against undesired dialers (0190/0900 dialers).

Your Avira product can detect the familiar dialers by default. If the option Dialers is enabled with a check mark in the configuration under Threat

categories, you receive a corresponding alert if a dialer is detected. You can now simply

delete the potentially unwanted 0190/0900 dialer. However, if it is a wanted dial-up program, you can declare it an exceptional file and this file is then no longer scanned in future.

Double Extension Files

Executable files that hide their real file extension in a suspicious way. This camouflage method is often used by malware.

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Viruses and more

Your Avira product recognizes "Double Extension Files". If the option Double Extension files is enabled with a check mark in the configuration under Threat categories, you

receive a corresponding alert if your Avira product detects such files.

Fraudulent software

Also known as "scareware" or "rogueware", it is a fraudulent software that pretends that your computer is infected by viruses or malware. This software looks deceptively similar to professional antivirus software but is meant to raise uncertainty or to scare the user. Its purpose is to make the victims feel threatened of imminent (unreal) danger and to make them pay to eliminate it. There are also cases when the victims are lead to believe they were attacked and they are instructed to carry out an action, which in reality is the real attack.

Your Avira product detects scareware. If the option Fraudulent software is enabled with a check mark in the configuration Threat categories, you receive a corresponding alert if your Avira product detects such files.

Games

There is a place for computer games - but it is not necessarily at work (except perhaps in the lunch hour). Nevertheless, with the wealth of games downloadable from the Internet, a fair bit of mine sweeping and Patience playing goes on among company employees and civil servants. You can download a whole array of games via the Internet. Email games have also become more popular: numerous variants are circulating, ranging from simple chess to "fleet exercises" (including torpedo combats): The corresponding moves are sent to partners via email programs, who answer them.

Studies have shown that the number of working hours devoted to computer games has long reached economically significant proportions. It is therefore not surprising that more and more companies are considering ways of banning computer games from workplace computers.

Your Avira product recognizes computer games. If the Games option is enabled with a check mark in the configuration under Threat categories, you receive a corresponding alert if your Avira product detects a game. The game is now over in the truest sense of the word, because you can simply delete it.

Jokes

Jokes are merely intended to give someone a fright or provide general amusement without causing harm or reproducing. When a joke program is loaded, the computer will usually start at some point to play a tune or display something unusual on the screen. Examples of jokes are the washing machine in the disk drive (DRAIN.COM) or the screen eater (BUGSRES.COM).

But beware! All symptoms of joke programs may also originate from a virus or Trojan. At the very least users will get quite a shock or be thrown into such a panic that they themselves may cause real damage.

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Thanks to the extension of its scanning and identification routines, your Avira product is able to detect joke programs and eliminate them as unwanted programs if required. If the option Jokes is enabled with a check mark in the configuration under Threat categories, a corresponding alert is issued if a joke program is detected.

Phishing

Phishing, also known as "brand spoofing" is a clever form of data theft aimed at customers or potential customers of Internet service providers, banks, online banking services, registration authorities. When submitting your email address on the Internet, filling in online forms, accessing newsgroups or websites, your data can be stolen by "Internet crawling spiders" and then used without your permission to commit fraud or other crimes.

Your Avira product recognizes "Phishing". If the option Phishing is enabled with a check mark in the configuration under Threat categories, you receive a corresponding alert if your Avira product detects such behavior.

Programs that violate the private domain

Software that may be able to compromise the security of your system, initiate unwanted program activities, damage your privacy or spy on your user behavior and could therefore be unwanted.

Your Avira product detects "Security Privacy Risk" software. If the option Programs that violate the private domain is enabled with a check mark in the configuration under

Threat categories, you receive a corresponding alert if your Avira product detects such

software.

Unusual Runtime Packers

Files that have been compressed with an unusual runtime packer and that can therefore be classified as potentially suspicious.

Your Avira product recognizes "Unusual runtime packers". If the option Unusual runtime packers is enabled with a check mark in the configuration under Threat categories, you receive a corresponding alert if your Avira product detects such packers.

8.2 Viruses and other malware

Adware

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Backdoors

A backdoor can gain access to a computer by bypassing the computer access security mechanisms.

A program that is being executed in the background generally enables the attacker almost unlimited rights. User's personal data can be spied with the backdoor's help. But are mainly used to install further computer viruses or worms on the relevant system.

Boot viruses

The boot or master boot sector of hard disks is mainly infected by boot sector viruses. They overwrite important information necessary for the system execution. One of the awkward consequences: the computer system cannot be loaded any more…

Bot-Net

A bot-net is defined as a remote network of PCs (on the Internet) that is composed of bots that communicate with each other. A bot-net can comprise a collection of cracked machines running programs (usually referred to as worms, Trojans) under a common command and control infrastructure. Bot-nets serve various purposes, including denial-ofservice attacks etc., usually without the affected PC user's knowledge. The main potential of bot-nets is that the networks can achieve grow to thousands of computers and their total bandwidth exceeds most conventional Internet accesses.

Exploit

An exploit (security gap) is a computer program or script that takes advantage of a bug, glitch or vulnerability leading to privilege escalation or denial of service on a computer system. One form of exploitation for example is an attack from the Internet with the help of manipulated data packages. Programs can be infiltrated in order to obtain higher access.

Fraudulent software

Also known as "scareware" or "rogueware", it is a fraudulent software that pretends that your computer is infected by viruses or malware. This software looks deceptively similar to professional Antivirus software but is meant to raise uncertainty or to scare the user. Its purpose is to make the victims feel threatened of imminent (unreal) danger and to make them pay to eliminate it. There are also cases when the victims are lead to believe they were attacked and they are instructed to carry out an action, which in reality is the real attack.

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Viruses and more

Hoaxes

For several years, Internet and other network users have received alerts about viruses that are purportedly spread via email. These alerts are spread via email with the request that they should be sent to the highest possible number of colleagues and to other users, in order to warn everyone against the "danger".

Honeypot

A honeypot is a service (program or server) installed in a network. Its function is to monitor a network and log attacks. This service is unknown to the legitimate user - because of this reason he is never addressed. If an attacker examines a network for the weak points and uses the services which are offered by a honeypot, it is logged and an alert is triggered.

Macro viruses

Macro viruses are small programs that are written in the macro language of an application (e.g. WordBasic under WinWord 6.0) and that can normally only spread within documents of this application. Because of this, they are also called document viruses. In order to be active, they need that the corresponding applications are activated and that one of the infected macros has been executed. Unlike "normal" viruses, macro viruses consequently do not attack executable files but they do attack the documents of the corresponding host application.

Pharming

Pharming is a manipulation of the host file of web browsers to divert enquiries to spoofed websites. This is a further development of classic phishing. Pharming fraudsters operate their own large server farms on which fake websites are stored. Pharming has established itself as an umbrella term for various types of DNS attacks. In the case of a manipulation of the host file, a specific manipulation of a system is carried out with the aid of a Trojan or virus. The result is that the system can now only access fake websites, even if the correct web address is entered.

Phishing

Phishing means angling for personal details of the Internet user. Phishers generally send their victims apparently official letters such as emails that are intended to induce them to reveal confidential information to the culprits in good faith, in particular user names and passwords or PINs and TANs of online banking accounts. With the stolen access details, the phishers can assume the identities of the victims and carry out transactions in their name. What is clear is that: banks and insurance companies never ask for credit card numbers, PINs, TANs or other access details by email, SMS or telephone.

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Polymorph viruses

Polymorph viruses are the real masters of disguise. They change their own programming codes - and are therefore very hard to detect.

Program viruses

A computer virus is a program that is capable of attaching itself to other programs after being executed and cause an infection. Viruses multiply themselves unlike logic bombs and Trojans. In contrast to a worm, a virus always requires a program as host, where the virus deposits its virulent code. The program execution of the host itself is not changed as a rule.

Rootkits

A rootkit is a collection of software tools that are installed after a computer system has been infiltrated to conceal logins of the infiltrator, hide processes and record data generally speaking: to make themselves invisible. They attempt to update already installed spy programs and reinstall deleted spyware.

Script viruses and worms

Such viruses are extremely easy to program and they can spread - if the required technology is on hand - within a few hours via email round the globe.

Script viruses and worms use one of the script languages, such as Javascript, VBScript etc., to insert themselves in other, new scripts or to spread themselves by calling operating system functions. This frequently happens via email or through the exchange of files (documents).

A worm is a program that multiplies itself but that does not infect the host. Worms cannot consequently form part of other program sequences. Worms are often the only possibility to infiltrate any kind of damaging programs on systems with restrictive security measures.

Spyware

Spyware are so called spy programs that intercept or take partial control of a computer's operation without the user's informed consent. Spyware is designed to exploit infected computers for commercial gain.

Trojan horses (short Trojans)

Trojans are pretty common nowadays. Trojans include programs that pretend to have a particular function, but that show their real image after execution and carry out a different function that, in most cases, is destructive. Trojan horses cannot multiply themselves,

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which differentiates them from viruses and worms. Most of them have an interesting name (SEX.EXE or STARTME.EXE) with the intention to induce the user to start the Trojan. Immediately after execution they become active and can, for example, format the hard disk. A dropper is a special form of Trojan that 'drops' viruses, i.e. embeds viruses on the computer system.

Zombie

A zombie PC is a computer that is infected with malware programs and that enables hackers to abuse computers via remote control for criminal purposes. On command, the affected PC starts denial-of-service (DoS) attacks, for example, or sends spam and phishing emails.

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Info and Service

9. Info and Service

This chapter contains information on how to contact us.

 see Chapter Contact address  see Chapter Technical support  see Chapter Suspicious files  see Chapter Report false positives  see Chapter Your feedback for more security

9.1 Contact address

If you have any questions or requests concerning the Avira product range, we will be pleased to help you. For our contact addresses, please refer to the Control Center under Help > About Avira Antivirus Premium.

9.2 Technical support

Avira support provides reliable assistance in answering your questions or solving a technical problem.

All necessary information on our comprehensive support service can be obtained from our website:

http://www.avira.com/premium-support So that we can provide you with fast, reliable help, you should have the following

information ready:

 License information. You can find this information in the program interface under the

menu item Help > About Avira Antivirus Premium > License information. See License information.

 Version information. You can find this information in the program interface under the

menu item Help > About Avira Antivirus Premium > Version information. See Version information.

 Operating system version and any Service Packs installed.  Installed software packages, e.g. anti-virus software of other vendors.  Exact messages of the program or of the report file.

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9.3 Suspicious file

Suspect files or viruses that may not yet be detected or removed by our products can be sent to us. We provide you with several ways of doing this.

 Identify the file in the quarantine manager of the Control Center and select the item

Send file via the context menu or the corresponding button.

 Send the required file packed (WinZIP, PKZip, Arj, etc.) in the attachment of an email to

the following address:

virus-premium@avira.com

As some email gateways work with anti-virus software, you should also provide the file(s) with a password (please remember to tell us the password).

 You can also send us the suspicious file via our website: http://www.avira.com/sample-

upload

9.4 Reporting false positives

If you believe that your Avira product is reporting a detection in a file that is most likely "clean", send the relevant file packed (WinZIP, PKZip, Arj, etc.) as an email attachment to the following address:

virus-premium@avira.com

As some email gateways work with anti-virus software, you should also provide the file(s) with a password (please remember to tell us the password).

9.5 Your feedback for more security

At Avira, our customers’ security is paramount. For this reason, we don't just have an inhouse expert team that tests the quality and security of every Avira solution before the product is released. We also attach great importance to the indications regarding security relevant gaps that could develop and we treat those seriously.

If you think you have detected a security gap in one of our products, please send us an email to the following address:

vulnerabilities-premium@avira.com

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Reference: Configuration options

10. Reference: Configuration options

The configuration reference documents all available configuration options.

10.1 System Scanner

The System Scanner section of configuration is responsible for the configuration of the on-demand scan.

10.1.1 Scan

You can define the behavior of the on-demand scan routine. If you select certain directories to be scanned, depending on the configuration, the System Scanner scans:

 with a certain scanning priority,  also boot sectors and main memory,  all or selected files in the directory.

Files The System Scanner can use a filter to scan only those files with a certain extension

(type).

All files

If this option is enabled, all files are scanned for viruses or unwanted programs, irrespective of their content and file extension. The filter is not used.

Note

If All files is enabled, the button File extensions cannot be selected.

Use smart extensions

If this option is enabled, the selection of the files scanned for viruses or unwanted programs is automatically chosen by the program. This means that your Avira program decides whether the files are scanned or not based on their content. This procedure is somewhat slower than Use file extension list, but more secure, since not only on the basis of the file extension is scanned. This option is enabled as the default setting and is recommended.

Note

If Use smart extensions is enabled, the button File extensions cannot be selected.

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Use file extension list

If this option is enabled, only files with a specified extension are scanned. All file types that may contain viruses and unwanted programs are preset. The list can be edited manually via the button "File extension".

Note

If this option is enabled and you have deleted all entries from the list with file extensions, this is indicated with the text "No file extensions" under the button

File extensions.

File extensions

With the aid of this button, a dialog box is opened in which all file extensions are displayed that are scanned in "Use file extension list" mode. Default entries are set for the extensions, but entries can be added or deleted.

Note

Please note that the default list may vary from version to version.

Additional settings

Scan boot sectors of selected drives

If this option is enabled, the System Scanner scans the boot sectors of the drives selected for the system scan. This option is enabled as the default setting.

Scan master boot sectors

If this option is enabled, the System Scanner scans the master boot sectors of the hard disk(s) used in the system.

Ignore offline files

If this option is enabled, the direct scan ignores so-called offline files completely during a scan. This means that these files are not scanned for viruses and unwanted programs. Offline files are files that were physically moved by a so-called Hierarchical Storage Management System (HSMS) from the hard disk onto a tape, for example. This option is enabled as the default setting.

Integrity checking of system files

When this option is enabled, the most important Windows system files are subjected to a particularly secure check for changes by malware during every on-demand scan. If an amended file is detected, this is reported as suspect. This function uses a lot of computer capacity. That is why the option is disabled as the default setting.

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Note

This option is only available with Windows Vista and higher.

Note

This option should not be used if you are using third-party tools that modify system files and adapt the boot or start screen to your own requirements. Examples of such tools are skinpacks, TuneUp utilities or Vista Customization.

Optimized scan

When the option is enabled, the processor capacity is optimally utilized during a System Scanner scan. For performance reasons, an optimized scan is only logged on standard level.

Note

This option is only available on multi-processor systems.

Follow symbolic links

If this option is enabled, System Scanner performs a scan that follows all symbolic links in the scan profile or selected directory and scans the linked files for viruses and malware.

Note

The option does not include any shortcuts, but refers exclusively to symbolic links (generated by mklink.exe) or Junction Points (generated by junction.exe) that are transparent in the file system.

Search for Rootkits before scan

If this option is enabled and a scan is started, the System Scanner scans the Windows system directory for active rootkits in a so-called shortcut. This process does not scan your computer for active rootkits as comprehensively as the scan profile "Scan for rootkits", but it is significantly quicker to perform. This option only changes the settings of profiles created by you.

Note

The rootkits scan is not available for Windows XP 64 bit

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Scan Registry

If this option is enabled, the Registry is scanned for references to malware. This option only changes the settings of profiles created by you.

Ignore files and paths on network drives

If this option is enabled, network drives connected to the computer are excluded from the on-demand scan. This option is recommended when the servers or other workstations are themselves protected with anti-virus software. This option is disabled as the default setting.

Scan process

Allow stopping the Scanner

If this option is enabled, the scan for viruses or unwanted programs can be terminated at any time with the button "Stop" in the "Luke Filewalker" window. If you have disabled this setting, the Stop button in the "Luke Filewalker" window has a gray background. Premature ending of a scan process is thus not possible! This option is enabled as the default setting.

Scanner priority

With the on-demand scan, the System Scanner distinguishes between priority levels. This is only effective if several processes are running simultaneously on the workstation. The selection affects the scanning speed.

low

The System Scanner is only allocated processor time by the operating system, if no other process requires computation time, i.e. as long as only the System Scanner is running, the speed is maximum. All in all, work with other programs is optimal: The computer responds more quickly if other programs require computation time while the System Scanner continues running in the background.

normal

The System Scanner is executed with normal priority. All processes are allocated the same amount of processor time by the operating system. This option is enabled as the default setting and is recommended. Under certain circumstances, work with other applications may be affected.

high

The System Scanner has the highest priority. Simultaneous work with other applications is almost impossible. However, the System Scanner completes its scan at maximum speed.

Action on detection

You can define the actions to be performed by System Scanner when a virus or unwanted program is detected.

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Interactive

If this option is enabled, the results of the System Scanner scan are displayed in a dialog box. When carrying out a scan with the System Scanner, you will receive an alert with a list of the affected files at the end of the scan. You can use the contentsensitive menu to select an action to be executed for the various infected files. You can execute the standard actions for all infected files or cancel the System Scanner.

Note

The action Quarantine is preselected by default in the System Scanner notification. Further actions can be selected via a context menu.

Automatic

If this option is enabled, no dialog box in case of a virus detection appears. The System Scanner reacts according to the settings you predefine in this section as primary and secondary action.

Copy file to quarantine before action

If this option is enabled, the System Scanner creates a backup copy before carrying out the requested primary or secondary action. The back-up copy is saved in Quarantine, where the file can be restored if it is of informative value. You can also send the backup copy to the Avira Malware Research Center for further investigation.

Primary action Primary action is the action performed when the System Scanner finds a virus or an

unwanted program. If the option "Repair" is selected but the affected file cannot be repaired, the action selected under "Secondary action" is performed.

Note

The option Secondary action can only be selected if the setting Repair was selected under Primary action.

Repair

If this option is enabled, the System Scanner repairs affected files automatically. If the System Scanner cannot repair an affected file, it carries out the action selected under

Secondary action.

Note

An automatic repair is recommended, but means that the System Scanner modifies files on the workstation.

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Rename

If this option is enabled, the System Scanner renames the file. Direct access to these files (e.g. with double-click) is therefore no longer possible. Files can later be repaired and given their original names again.

Quarantine

If this option is enabled, the System Scanner moves the file to the quarantine. These files can later be repaired or - if necessary - sent to the Avira Malware Research Center.

Delete

If this option is enabled, the file is deleted. This process is much faster than "overwrite and delete".

Ignore

If this option is enabled, access to the file is allowed and the file is left as it is.

Warning

The affected file remains active on your workstation! It may cause serious damage on your workstation!

Overwrite and delete

If this option is enabled, the System Scanner overwrites the file with a default pattern and then deletes it. It cannot be restored.

Secondary action The option "Secondary action" can only be selected if the setting Repair was

selected under "Primary action". With this option it can now be decided what is to be done with the affected file if it cannot be repaired.

Rename

Quarantine

If this option is enabled, the System Scanner moves the file to Quarantine. These files can later be repaired or - if necessary - sent to the Avira Malware Research Center.

Delete

If this option is enabled, the file is deleted. This process is much faster than "overwrite and delete".

Ignore

If this option is enabled, access to the file is allowed and the file is left as it is.

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