Avira ANTIVIR SECURITY MANAGEMENT CENTER-SMC User Manual

www.avira.com
User Manual
Avira SMC
Security Management Center
More Than Security
1.1 Introduction .................................................................................................................. 3
1.2 Structure of the Manual................................................................................................ 3
1.3 Signs and Symbols......................................................................................................... 4
1.4 Abbreviations ................................................................................................................ 5
2.1 Functions ....................................................................................................................... 8
2.2 Features ......................................................................................................................... 9
2.3 Licensing ...................................................................................................................... 10
2.4 System Requirements ................................................................................................. 10
Chapter 3. Installation .................................................................11
3.1 Important Information on Installation ..................................................................... 11
3.2 Performing Installation .............................................................................................. 12
3.2.1.Installing SMC Server..............................................................................................12
3.2.2.Installing SMC Frontend.........................................................................................13
Chapter 4. Avira SMC Frontend .....................................................15
4.1 Starting SMC Frontend and Connecting to SMC Server........................................... 15
4.2 Licensing Avira SMC ................................................................................................... 17
4.3 SMC Frontend User Interface..................................................................................... 19
Chapter 5. Configuration ..............................................................23
5.1 Overview ...................................................................................................................... 23
5.2 Configuring Network and SMC Server Connections................................................. 24
5.3 Setting the Security Environment.............................................................................. 25
5.4 Installing SMC Agents in the Security Environment ................................................ 29
5.4.1.Installing SMC Agent through SMC Frontend (Windows 2000/ XP Professional/ Vista/ UNIX)30
5.4.2.Installing SMC Agent Manually (Win XP Home Edition, optional: Windows 2000/ XP Professional)31
5.4.3.Silent Agent Setup on Windows .............................................................................32
5.4.4.Installing SMC Agent Manually (optional for UNIX Systems)..............................33
5.4.5.Uninstalling SMC Agent..........................................................................................34
5.5 Configuring Avira SMC ............................................................................................... 35
5.5.1.Changing the Configuration of Services.................................................................35
5.5.2.Configuration Options of Avira SMC Components...............................................36
5.6 Updating Avira SMC.................................................................................................... 40
5.6.1.Updating SMC Server and Frontend ......................................................................41
5.6.2.Displaying and Changing Update Tasks for SMC Server.......................................42
5.6.3.Updating SMC Agents .............................................................................................42
5.7 User Management ....................................................................................................... 43
Chapter 6. Operation ....................................................................49
6.1 Overview ...................................................................................................................... 49
6.2 Managing the Software Packs..................................................................................... 50
6.2.1.Adding and Deleting a Software Pack.....................................................................50
6.2.2.Installing and Uninstalling a Software Pack ..........................................................52
6.2.3.Changing the Configuration of an Avira Product ..................................................53
6.3 Displaying Information about a Computer or Group................................................ 55
6.3.1.Displaying Information about a Node/Computer .................................................55
6.3.2.Displaying Information in the Details panel .........................................................56
6.4 Viewing Events ............................................................................................................ 62
6.5 Performing Commands and Planning Tasks ............................................................. 64
6.6 Creating and Listing Reports...................................................................................... 69
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6.7 Sharing Files/ Licenses/ Programs in the Security Environment............................. 72
6.8 Handling Errors........................................................................................................... 75
6.8.1.Viewing Logfiles.......................................................................................................75
6.8.2.Resetting the Error Status ......................................................................................76
Chapter 7. Updating Avira Products ..............................................77
7.1 Using the Internet Update Manager .......................................................................... 78
7.2 Updating Packs in the Software Repository............................................................... 80
7.3 Updating Avira Products............................................................................................. 81
Chapter 8. Troubleshooting ..........................................................82
8.1 Prerequisites for communication between
SMC Agents and SMC Server........................................................................... 82
8.2 Backup SMC Server Files............................................................................................. 82
8.3 MMC Error when Installing SMC Agent.................................................................... 83
8.4 Software Pack IDs........................................................................................................ 83
Chapter 9. Products Supported by Avira SMC ................................84
9.1 Supported Avira Products........................................................................................... 84
9.2 Product-specific Configuration Panels....................................................................... 84
Chapter 10. Service .......................................................................85
10.1 Support ...................................................................................................................... 85
10.2 Online Shop............................................................................................................... 86
10.3 Contact....................................................................................................................... 86
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1About this Manual
In this Chapter you will find an overview of the structure and contents of this manual:
Structure of the Manual – Page 3
Signs and Symbols – Page 4

1.1 Introduction

In this manual, we have included all the information you need on Avira Security Management Center.
For further information and assistance, please refer to our website, to our Technical Support hotline and to our regular Newsletter (see Service – Page 85).
Your Avira Team
About this Manual

1.2 Structure of the Manual

The manual for your Avira software consists of a number of Chapters, providing the following information:
Chapter Contents

1 About this Manual The structure of the manual, signs and

2 Product Information Overview of the software features.
3 Installation Important information on installation.
4 Avira SMC Frontend Overview of Avira SMC
5 Configuration Configuration of Avira SMC
6 Operation Working with Avira SMC
7 Updating Avira Products Methods of updating Avira products in SMC
symbols.
8 Troubleshooting Workarounds and solutions for Avira SMC
9 Products Supported by Avira SMC
10 Service Avira GmbH Support and Service.
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Avira products, supported by Avira SMC.
About this Manual

1.3 Signs and Symbols

The following signs and symbols appear in this manual:
Symbol Meaning
3
... shown before a condition that must be met prior to performing an action
... shown before a step you have to perform
... shown before the result that directly follows your action
... shown before a warning if there is a danger of critical data loss or hardware damage
... shown before a note containing particularly important information, e.g. on the steps to be followed
... shown before a tip that makes it easier to understand and use Avira Security Management Center
For improved legibility and clear marking, the following types of emphasis are also used in the text:
Emphasis in text Explanation
C:\Avira\
Choose component Select all
Path and filename
Elements of the software interface such as menu items, window titles and buttons in dialog windows
http://www.avira.com
URLs
Signs and Symbols – Page 4 Cross references within the document
setup.exe /remove
Commands and editable text within files
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1.4 Abbreviations

This manual uses the following abbreviations:
Abbreviation Meaning
DHCP Dynamic Host Configuration Protocol
GUI Graphical User Interface
IUM Avira Internet Update Manager
MMC Microsoft Management Console
TCP/IP Transmission Control Protocol/Internet Protocol
SFX Self-Extracting Program
About this Manual
(a protocol for dynamic allocation of the host IP address)
SMC Avira Security Management Center
SSL Secure Socket Layer
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About this Manual
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2Product Information

Avira Security Management Center (Avira SMC) is used for remote installation and management of Avira products via the network.
Product Information
Components
and Services
Avira SMC consists of three components:
z SMC Server, which runs on a central network server with three services:
–Server
–Event Manager
– Internet Update Manager
– and two integrated databases for storing Avira products and for events
management.
z The SMC Agent client service, which runs on the network computers and makes
the connection between the main application (SMC Server) and the Avira products on the computers.
z The SMC Frontend graphical user interface, which can run on the
administrator's computer and manages the services and components of Avira SMC.
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Product Information

2.1 Functions

The main application, SMC Server, comprises three services with different tasks that communicate with each other through an SSL encrypted TCP/IP connection.
The Server service manages information on:
the computers integrated into the Security Environment of Avira SMC,
the Avira products installed on the computers and
the software packs supported by Avira SMC.
The installation of Avira products on the network computers through Avira SMC accesses an internal database containing the Avira products as stored software packs. An Avira product on a computer in the Security Environment inherits the configuration settings of its group, when installed from Avira SMC.
The Event Manager service records the events (for example virus alerts), saves them to a database and forwards them for display or reports in the SMC Frontend.
The Internet Update Manager service performs updates for the installed Avira products, for software packs in the Repository and for the Avira SMC components.
The SMC Agent, installed on the Security Environment computers, forwards the commands, tasks and configurations from the main application SMC Server to Avira products on the computers. The SMC Agent can send events and notifications about the Avira products to the SMC Server, to be displayed on the SMC Frontend.
The SMC Frontend is a snap-in for Microsoft Management Console (MMC) and it integrates the components, services and functions in a graphical user interface and displays the entire information.
In addition, the SMC Agents can distribute and run files between individual computers or groups of computers within the Security Environment (providing start parameters and commands if necessary), such as special virus definitions, special virus removers, license files etc.
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2.2 Features

Avira SMC can manage and monitor all computers in the specified Security Environment of the company's network (Windows and Linux desktops and servers). Consequently, the computers are integrated into the Security Environment under a customized tree structure, arranged in hierarchical groups.
The most important features of Avira SMC are:
Configuring a secure network environment:
Graphical user interface for configuration and operation of Avira SMC (snap­in for Microsoft Management Console);
Silent setup of SMC Agents over the network;
Remote installation, configuration and uninstallation of the Avira security software on all network computers;
Central storage of Avira products for network installation;
User management for adding and monitoring users and access rights, on computers or groups;
Backup for server files;
SSL encrypted communication protocol;
Support for computers with dynamically allocated IP addresses (DHCP).
Product Information
Operating Avira security products over the network:
Central management for product-specific actions (scan, update…) through configurable commands and tasks;
Sharing files/ licenses and running programs remotely from the SMC Server’s share directory;
Saving of pending tasks (installation, configuration, commands) for offline computers.
Updating Avira software over the network:
Central, automatic updates of the supported software packs and of Avira SMC components, using the Internet Update Manager;
Product status monitoring;
Central update command for installed Avira products, via Internet Update Manager or in a schedule;
Update test mode, before committing the updates to the release repository.
Monitoring the activity of Avira products over the network:
Alert manager, to send network warnings and email messages in the case of a certain event;
Configurable reports for Avira network products;
Central view for all events and reports issued by Avira products via the network.
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Product Information

2.3 Licensing

The licensing process consists of two steps: acquiring the license and activating it after you install Avira SMC. Usually you receive an SMC license file by email when you buy Avira products and purchase Avira SMC.
When installing SMC Agents on network computers, the license is checked: for example, if you have a license for 500 Clients, you can add up to 500 computers in the Security Environment.
You will perform the licensing after installing Avira SMC (see Licensing Avira SMC – Page 17).
Evaluation
Mode
If the product is not licensed, a warning appears every time you start SMC Frontend, reminding you that Avira SMC runs for 30 days in evaluation mode. You can add a maximum of 100 computers in the Security Environment in evaluation mode.

2.4 System Requirements

SMC Server:
Operating system: Windows 2000 Server, Windows 2003 Server (x32 or x64)
RAM: 128MB
Disk space: 512MB (including all products and update files)
SMC Frontend:
Operating system: Windows 2000 (Workstation or Server), Windows XP (x32 or x64), Windows Vista (x32 or x64), Windows 2003 Server (x32 or x64)
RAM: 32MB
Disk space: 16MB
SMC Agent:
Operating system: Windows 2000 (Workstation or Server), Windows XP (x32 or x64), Windows Vista (x32 or x64), Windows 2003 Server (x32 or x64), Linux (glibc22)
RAM: 32MB
Disk space: 16MB
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3 Installation

3.1 Important Information on Installation

Before installation
Usually you will install Avira SMC with the services on a central Windows network server and the SMC Frontend user interface on a computer in the network on which you can manage the Avira SMC as administrator. You can also install both components on the same computer.
As the services and program components of Avira SMC require the IP addresses of the computers and certain open ports for communication, this data is read out during installation and displayed in a dialog window.
Installation
If you install the SMC Frontend on a computer outside the network, you must ensure that the ports 7000 and 7001 are open in the firewall for communication with the SMC Server.
If you use dynamic IP addresses in the network (DHCP), we recommend that you enter the host name of the server instead of the actual IP addresses.
Installation Steps
You will perform the following installation steps:
1. SMC Server installation;
2. SMC Frontend installation.
After carrying out these steps, you will configure the SMC, add computers into the Security Environment, install and manage SMC Agents and Avira products over the network, as described in the following Chapters.
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Installation

3.2 Performing Installation

3.2.1 Installing SMC Server

3 You need administrator access to the server.
3 The ports required by SMC Server must be opened (in the firewall if necessary)
and they must not be used by other applications: 7000, 7001, 7020, 7021, 7030, 7050, 7051, 7100.
Place the Avira CD-ROM in the CD drive and click on the CD-ROM icon
– OR – Download the current version of Avira SMC as a .zip archive from the Avira
website (http://www.avira.com) and unzip it to a local directory.
Unzip the .zip archive from the Avira CD-ROM or the local directory and double-click the self-extracting file:
AntiVir_Security_Management_Center_Server_en.exe.
A dialog window appears to unzip installation files and start setup.
Click Install.
The installation files are unzipped. The InstallShield Wizard begins.
Click Next.
The License Agreement window appears.
Activate the "I accept..." option and click Next.
The install path window appears.
Change the path for installation, if necessary, and click Next.
You will see the Configuration window for IP address and server ports.
Set the Network interface, if necessary, and confirm with Next.
A window for entering the user data appears.
Enter the Username of the administrator account and the Password for
operating on this computer and click Next.
The program is ready to be installed.
Click Install.
The main application SMC Server, the services and database will be installed.
The dialog window for completing installation appears.
Click Finish.
SMC Server is installed. The Server, Event Manager and Internet Update
Manager services start on the server.
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3.2.2 Installing SMC Frontend

3 You need administrator access to the server.
3 The ports required by SMC Server and SMC Frontend must be opened (in the
firewall if necessary) and they must not be used by other applications: 7000, 7001, 7020, 7021, 7030, 7050, 7051, 7100.
Unzip the .zip archive from the Avira CD-ROM or the local directory and
double-click the self-extracting file:
AntiVir_Security_Management_Center_Frontend_en.exe.
A dialog window appears to unzip installation files and start setup.
Click Setup.
The installation files are unzipped. The InstallShield Wizard begins.
Click Next.
The License Agreement window appears.
Installation
Activate the "I accept..." option and click Next.
The install path window appears.
Change the path for installation, if necessary, and click Next.
The dialog window for completing installation appears.
Click Install.
SMC Frontend is installed.
Click
Finish.
In the Windows taskbar, the program group Avira/ Avira Security
Management Center will appear with the
Management Center Frontend
entry.
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Installation
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4 Avira SMC Frontend

You can manage the services and components of Avira SMC using the SMC Frontend graphical user interface, which has been developed as an MMC snap-in.
The MMC appearance, structure and menu options may vary according to your operating system. The following specifications are related to MMC 1.2 version 5.0 for MS Windows 2000 Professional operating system.
This section will only describe proprietary elements of SMC Frontend.
For further information on MMC and manual integration of a snap-in, please refer to the instruction manual or online help provided with your operating system.
When pointing your mouse to input fields inside SMC Windows, you will see a yellow infotip.
Avira SMC Frontend

4.1 Starting SMC Frontend and Connecting to SMC Server

Starting SMC Frontend
In the Windows Start menu, go to Start/Programs/Avira/Avira Security
Management Center/Management Center Frontend
The MMC with the Avira SMC snap-in appears. In the navigation window you
will see the Console Root and the integrated SMC Frontend (Avira Security
Management Center Frontend
).
.
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Avira SMC Frontend
Connecting to SMC Server
Click on Avira Security Management Center Frontend.
The SMC Frontend initiates connection to the SMC Server. The Login window
appears:
Select Local Computer or Remote computer, according to the location of SMC Server and if necessary use the Browse button to select the server.
For initial login, enter Administrator for username and a as password and
confirm with OK.
We recommend that you change the password for SMC Frontend connection to the SMC Server after first installation (see Configuring Network and SMC Server Connections
– Page 24).
If you use a proxy for network Internet connection and if you have changed the ports when installing Avira SMC:
Click Settings.
Select Use proxy and specify address and ports. Click OK.
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Avira SMC Frontend
The SMC Frontend makes the connection to SMC Server. The other
directories (nodes) will appear in the navigation window.
Error?
No license?
If an error message appears:
Perform the licensing process if necessary (see below) and retry to login
– OR – Retry to login using the correct password.

4.2 Licensing Avira SMC

3 The main application SMC Server and the SMC Frontend graphical user
interface are installed (see Installation – Page 11)
3 License file is available (saved locally)
Start the SMC Frontend and connect to the SMC Server (see Starting SMC
Frontend and Connecting to SMC Server – Page 15).
The MMC with the Avira SMC snap-in will appear and you will see the panel
named Avira Security Management Center in the console root.
Right-click on Avira Security Management Center Frontend and select License.
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Avira SMC Frontend
The license window appears, displaying the Invalid entry marked in red in the
status field.
Click New License and enter the path to the license file.
Select the license file (for example hbedv.key) and confirm with OK.
The license file is read and the license window appears:
Licensing is complete.
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4.3 SMC Frontend User Interface

Using SMC Frontend, you can configure and operate:
- SMC Server and its services
- SMC Agents in the Security Environment
- Avira software in the Software Repository
- Avira software on computers in the Security Environment.
After complete installation of Avira SMC, you should see the main window.
Avira SMC manages users with various access rights. Consequently, the SMC Frontend may display limited features.
Avira SMC Frontend
Console Tree
Software
Repository
Security
Environment
The SMC Frontend is composed of two sections: the the Details panel (right window). The entries of the expandable navigation structure are shown as
group 1" etc.
"
You can change the appearance of the Details panel (contents, columns and order) using the View menu. The changes will also apply to the other groups. The settings for contents (e.g. are not.
The Console root directory with the Avira Security Management Center Frontend contains the following nodes in the console tree:
Central database of SMC Server for storing Avira products.
Customizable, hierarchical structure, so-called virtual groups with the dedicated computers. The groups may reflect, for example, the company structure or the network user groups, but not the physical network structure.
nodes; for example: the Events node, the computers group
Events) are saved, but those regarding columns and display order
Console tree (left window) and
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Avira SMC Frontend
Under the Security Environment node, the following nodes appear:
The Group nodes, with all computers included in the group;
The Computer and New computer nodes, with sub-nodes corresponding to all Avira products and SMC Agents.
Network
neighborhood
Events
Reports
Configurations
User
Management
Internet
Update
Manager
Details panel
Workgroups and computers in the MS Windows network. You can choose to display the network computers by name or by IP address (right-click, Display IP
Addresses
).
List events that have occurred on the computers in a sorted or filtered list.
View of report templates and reports created by the computers.
Configuration dialogs for Avira SMC services: Server, Event Manager, Internet Update Manager, Alert Manager.
List of all managed users.
Update status for Avira AntiVir installed products, managed by the IUM, including SMC components.
The Details panel contains further information for the selected nodes.
Software
Repository
Security
Environment
Group nodes
Computer
nodes/New
Computer
Select View> Large/Small Icons from the right-click menu, to display small or large icons for the computers, products, tasks or events in the Details panel.
Select View> List or View> Details from the right-click menu, to display the items or item details in table form.
Using the option Add/Remove Columns from the View menu, you can customize the view in the Details panel. You can also sort the table by clicking the column headers.
Information on the stored software packs: name, setup file, version and license file.
Detailed information, for example on the status of groups or integrated computers.
On a group level (e.g. departments), it displays information either on sub-groups or on integrated computers: products’ names and status icons, version, status, operating system, Agent available.
According to the Views menu settings (Action/ Views in the menu bar or Views in the context menu) or using the toolbar, the following information is displayed for every computer:
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Avira SMC Frontend
z Product status:
Displays products’ names and status icons, state and details.
z Product version:
Displays products’ names and version numbers.
z Error messages:
Displays errors issued by Avira products on a computer (with details of product name, error status and message).
z Events:
Displays the events reported by Avira products on the computer.
z Task s:
Displays the scheduled tasks that Avira products regularly perform on the computer.
z Pending operations:
Displays the scheduled tasks for offline computers, which will be performed when the clients are back online (available).
Events
Reports
Configurations
User
Management
Internet
Update
Manager
Further details of the reported events. The events list can be filtered, so that specific lists of events can be viewed (for example by critical level or virus file type).
Information on report templates and the reports already created.
This node will not show information in the Details panel. A click on the node will open the corresponding Configuration window (see Configuring Avira SMC – Page 35).
More information on users: name, real name, description, email address and last
login
date to the SMC Frontend.
Update status of all software packs, including SMC components: product name and
last update time. When running in test mode (see Internet Update Manager
Configuration – Page 38), the Internet Update Manager has two nodes: Approved
files
and Test files.
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Avira SMC Frontend
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5 Configuration

5.1 Overview

You will configure the main application SMC Server and its services using the SMC Frontend graphical user interface. The following steps are recommended after the initial installation:
z Configuring Network and SMC Server Connections – Page 24
z Setting the Security Environment – Page 25
z Installing SMC Agents in the Security Environment – Page 29
You can make settings for SMC Server services if required:
z Configuring Avira SMC – Page 35
In addition you can easily update Avira SMC via the Internet when updates are available.
Configuration
z Updating Avira SMC – Page 40
z Creating a Server Update Task – Page 42
z Displaying and Changing Update Tasks for SMC Server – Page 42
You can set the defined access rights for the SMC users in the User Management according to your IT administration requirements:
z User Management – Page 43
Starting SMC Frontend
See the procedure described in Starting SMC Frontend and Connecting to SMC
Server – Page 15.
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Configuration

5.2 Configuring Network and SMC Server Connections

You can configure the connection so that these processes are simplified when the computer reboots and SMC Frontend starts.
We recommend that you change the Frontend login password to the SMC Server after the initial installation. You can use one of the following setting options:
z Enter an administrator account (or domain administrator) for network
connection. This can be useful if you use two different accounts for the computer and the network connection.
z Save the user name for network connection for one session or permanently.
The password for network connection will not be saved.
z Change and save the password for SMC Server login. The default password for
the first login is a.
You can also add and manage users, set or remove access rights and thus control the connection of all users to SMC Server (see 5.7 User Management)
Configuring the Connection
Right-click the Avira Security Management Center Frontend node and select
Settings.
The Settings window appears:
Enter the required information in the fields of the Administrator Account tab and save them. You may choose to "Use the server’s current account", if there is a common administrator account for more computers over the network. In case you connect to other client computers (for example Linux) over SSH, you can activate the option "Use SSH public/ private key authentication" and then specify the Key file using the browse [...] button.
24 Avira Security Management Center Avira GmbH
Change the password for SMC Server connection in the Login tab and click OK.
The entries are saved.

5.3 Setting the Security Environment

In the Security Environment, Avira SMC uses so-called virtual groups of computers in order to perform installation, configuration and monitoring tasks. Only computers integrated into the Security Environment can be managed with Avira SMC.
Security Environment Nodes
You must configure the hierarchical structure of your network in the Security Environment in such a way that the structure complies with the specifications for general installation and configuration of the Avira products on your computers.
Configuration
For this purpose, you should organize the so-called virtual groups under the Security Environment nodes, where you can create various network groups, such as computers in specific departments, or you can group computers with similar installation or configuration (products in English, for example).
You can also create nested groups. Single or multiple groups can always be nested into other groups and reordered. You can also freely choose the names for computers and groups in the Security Environment.
Status in Security
Environment
The status for computers and groups is displayed as an icon when SMC Frontend starts, depending on the login account.
Green monitor, green arrow: computer started, SMC Agent installed and running, full access possible.
Light blue monitor, red arrow: computer started, SMC Agent not installed.
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Configuration
Light blue monitor, orange arrow: computer started, SMC Agent installed, but no access rights granted.
Dark monitor, orange arrow: computer off or not connected to network, SMC Agent installed, no access possible.
Dark monitor, red arrow: computer off or not connected to network, SMC Agent not installed.
Dark/light blue monitor, orange arrow, red marker on the left side: pending operation (SMC-based task or command) saved, because the computer is off or not connected to the network, or no access is possible to the SMC Agent. The task is executed as soon as the computer is available in the Security Environment.
Avira SMC tries to establish a connection or is running a command.
Computer or group error.
Computer/ group warning or hint.
Agent installed on the computer.
Software pack in Software Repository, no license available.
Software pack in Software Repository, license available.
Software pack installed on the computer.
You should check product status.
Creating Virtual Groups
Right-click Security Environment in the console tree and select New/Group.
You will see the Create new group window.
Type the group name and click OK.
The new group will appear in the console tree under the Security
Environment node.
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