Avira ANTIVIR NETWORK BUNDLE 2012 User Manual

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Avira Professional Security

User Manual

Introduction

Trademarks and Copyright

Trademarks

Windows is a registered trademark of the Microsoft Corporation in the United States and other countries. All other brand and product names are trademarks or registered trademarks of their respective owners. Protected trademarks are not marked as such in this manual. This does not mean, however, that they may be used freely.

Code provided by third party providers was used for Avira Professional Security. We thank the copyright owners for making the code available to us. For detailed information on copyright, please refer to "Third Party Licenses" in the Program Help of Avira Professional Security.

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Introduction

Table of Contents

1. Introduction .................................................................................... 7

1.1 Icons and emphases ............................................................................................................... 7

2. Product information ......................................................................... 9

2.1 Delivery scope .......................................................................................................................... 9

2.2 System requirements ............................................................................................................. 10

2.3 Licensing and Upgrade ......................................................................................................... 11

2.3.1 License manager ........................................................................................................................................ 11

3. Installation and uninstallation .......................................................... 13

3.1 Overview ................................................................................................................................. 13

3.1.1 Installation types ......................................................................................................................................... 13

3.2 Pre-Setup................................................................................................................................ 14

3.3 Express installation ................................................................................................................ 15

3.4 Custom Installation ................................................................................................................ 17

3.5 Configuration Wizard ............................................................................................................. 19

3.6 Change installation ................................................................................................................ 20

3.7 Installation modules ............................................................................................................... 20

3.8 Uninstallation .......................................................................................................................... 22

3.9 Installation and uninstallation on the network ..................................................................... 22

3.9.1 Command line parameters for the setup program ........................................................................... 24

4. Overview of Avira Professional Security ........................................... 28

4.1 User interface and operation ................................................................................................ 28

4.1.1 Control Center ............................................................................................................................................. 28

4.1.2 Starting and closing of Control Center ................................................................................................ 29

4.1.3 Operate Control Center ............................................................................................................................ 30

4.1.4 Control Center overview .......................................................................................................................... 30

4.1.5 Configuration ............................................................................................................................................... 31

4.1.6 Accessing the Configuration ................................................................................................................... 32

4.1.7 Configuration operation ............................................................................................................................ 33

4.1.8 Configuration profiles ................................................................................................................................ 34

4.1.9 Tray icon ....................................................................................................................................................... 35

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Introduction

4.1.10 Entries in the context menu .................................................................................................................... 36

4.2 How to...?................................................................................................................................ 37

4.2.1 Activate license ........................................................................................................................................... 37

4.2.2 Perform automatic updates ..................................................................................................................... 37

4.2.3 Start a manual update .............................................................................................................................. 39

4.2.4 Using a scan profiles to scan for viruses and malware .................................................................. 40

4.2.5 Scan for viruses and malware using drag & drop ............................................................................ 41

4.2.6 Scan for viruses and malware via the context menu ...................................................................... 42

4.2.7 Automatically scan for viruses and malware ..................................................................................... 42

4.2.8 Targeted scan for Rootkits and active malware ............................................................................... 44

4.2.9 React to detected viruses and malware .............................................................................................. 44

4.2.10 Handling quarantined files (*.qua) ........................................................................................................ 49

4.2.11 Restore the files in quarantine ............................................................................................................... 51

4.2.12 Move suspicious files to quarantine ..................................................................................................... 53

4.2.13 Scan profile: Amend or delete file type in a scan profile ................................................................ 53

4.2.14 Create desktop shortcut for scan profile ............................................................................................. 54

4.2.15 Filter events ................................................................................................................................................. 54

4.2.16 Exclude email addresses from scan .................................................................................................... 55

4.2.17 Select the security level for the FireWall ............................................................................................ 55

5. System Scanner ............................................................................ 57

6. Updates ........................................................................................ 58

7. Firewall ........................................................................................ 60

8. FAQ, Tips ...................................................................................... 61

8.1 Help in case of a problem ..................................................................................................... 61

8.2 Shortcuts ................................................................................................................................. 66

8.2.1 In dialog boxes ............................................................................................................................................ 66

8.2.2 In the help ..................................................................................................................................................... 67

8.2.3 In the Control Center ................................................................................................................................. 67

8.3 Windows Security Center ...................................................................................................... 70

8.3.1 General .......................................................................................................................................................... 70

8.3.2 The Windows Security Center and your Avira product .................................................................. 70

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Introduction

9. Viruses and more ........................................................................... 74

9.1 Threat categories ................................................................................................................... 74

9.2 Viruses and other malware ................................................................................................... 77

10. Info and Service............................................................................. 81

10.1 Contact address ..................................................................................................................... 81

10.2 Technical support ................................................................................................................... 81

10.3 Suspicious file ........................................................................................................................ 82

10.4 Reporting false positives ....................................................................................................... 82

10.5 Your feedback for more security ........................................................................................... 82

11. Reference: Configuration options .................................................... 83

11.1 System Scanner ..................................................................................................................... 83

11.1.1 Scan ............................................................................................................................................................... 83

11.1.2 Report ............................................................................................................................................................ 94

11.2 Realtime Protection ............................................................................................................... 95

11.2.1 Scan ............................................................................................................................................................... 95

11.2.2 ProActiv ...................................................................................................................................................... 107

11.2.3 Report ......................................................................................................................................................... 110

11.3 Variables: Realtime Protection and System Scanner exceptions ................................... 111

11.4 Update .................................................................................................................................. 112

11.4.1 Product update......................................................................................................................................... 114

11.4.2 Restart settings ........................................................................................................................................ 115

11.4.3 File server .................................................................................................................................................. 116

11.4.4 Web Server ............................................................................................................................................... 117

11.5 Firewall .................................................................................................................................. 119

11.5.1 Adapter rules ............................................................................................................................................ 119

11.5.2 Application rules ...................................................................................................................................... 131

11.5.3 Trusted vendors ....................................................................................................................................... 134

11.5.4 Settings ...................................................................................................................................................... 135

11.5.5 Popup settings ......................................................................................................................................... 137

11.6 Firewall under SMC ............................................................................................................. 138

11.6.1 General settings ...................................................................................................................................... 138

11.6.2 Incoming Rules ........................................................................................................................................ 143

11.6.3 Application list .......................................................................................................................................... 151

11.6.4 Trusted vendors ....................................................................................................................................... 152

11.6.5 Further settings ........................................................................................................................................ 153

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Introduction

11.6.6 Display settings ........................................................................................................................................ 154

11.7 Web Protection ..................................................................................................................... 155

11.7.1 Scan ............................................................................................................................................................ 155

11.7.2 Report ......................................................................................................................................................... 164

11.8 Mail Protection ..................................................................................................................... 165

11.8.1 Scan ............................................................................................................................................................ 165

11.8.2 General ....................................................................................................................................................... 170

11.8.3 Report ......................................................................................................................................................... 172

11.9 General ................................................................................................................................. 173

11.9.1 Threat categories .................................................................................................................................... 173

11.9.2 Password ................................................................................................................................................... 174

11.9.3 Security ...................................................................................................................................................... 177

11.9.4 WMI ............................................................................................................................................................. 178

11.9.5 Proxy settings ........................................................................................................................................... 179

11.9.6 Alerts ........................................................................................................................................................... 180

11.9.7 Events ......................................................................................................................................................... 192

11.9.8 Reports ....................................................................................................................................................... 192

11.9.9 Directories ................................................................................................................................................. 193

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Introduction

Icon /

designation

Explanation

Placed before a condition which must be fulfilled prior to execution of an action.

Placed before an action step that you perform.

Placed before an event that follows the previous action.

Warning

Placed before a warning when critical data loss might occur.

1. Introduction

Your Avira product protects your computer against viruses, worms, Trojans, adware and spyware and other risks. In this manual these are referred to as viruses or malware (harmful software) and unwanted programs.

The manual describes the program installation and operation. For further options and information, please visit our website:

http://www.avira.com

The Avira website lets you:

 access information on other Avira desktop programs  download the latest Avira desktop programs  download the latest product manuals in PDF format  download free support and repair tools  access our comprehensive knowledge database and FAQs for troubleshooting  access country-specific support addresses.

Your Avira Team

1.1 Icons and emphases

The following icons are used:

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Introduction

Note

Placed before a link to particularly important information or a tip which makes your Avira product easier to use.

Emphasis

Explanation

Italics

File name or path data.

Displayed software interface elements (e.g. window section or error message).

Bold

Clickable software interface elements (e.g. menu item, navigation area, option box or button).

The following emphases are used:

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Product information

2. Product information

This chapter contains all information relevant to the purchase and use of your Avira product:

 see Chapter: Delivery scope  see Chapter: System requirements  see Chapter: Licensing and Upgrade  see Chapter: License Manager

Avira products are comprehensive and flexible tools you can rely on to protect your computer from viruses, malware, unwanted programs and other dangers.

Please note the following information:

Note

Loss of valuable data usually has dramatic consequences. Even the best virus protection program cannot provide one hundred percent protection from data loss. Make regular copies (Backups) of your data for security purposes.

Note

A program can only provide reliable and effective protection from viruses, malware, unwanted programs and other dangers if it is up-to-date. Make sure your Avira product is up-to-date with automatic updates. Configure the program accordingly.

2.1 Delivery scope

Your Avira product has the following functions:

 Control Center for monitoring, managing and controlling the entire program  Central configuration with user-friendly standard and advanced options and context-

sensitive help

 System Scanner (on-demand scan) with profile-controlled and configurable scan for all

known types of virus and malware

 Integration into the Windows Vista User Account Control allows you to carry out tasks

requiring administrator rights.

 Realtime Protection (on-access scan) for continuous monitoring of all file access

attempts

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Product information

 ProActiv component for the permanent monitoring of program actions (for 32-bit system

only, not available under Windows 2000)

 Mail Protection (POP3 Scanner, IMAP Scanner and SMTP Scanner) for the permanent

checking of emails for viruses and malware. Checking of email attachments is included

 Web Protection for monitoring data and files transferred from the Internet using the

HTTP protocol (monitoring of ports 80, 8080, 3128)

 Integrated quarantine management to isolate and process suspicious files  Rootkits protection for detecting hidden malware installed in your computer system

(rootkits) (Not available under Windows XP 64 bit)

 Direct access to detailed information on the detected viruses and malware via the

Internet

 Simple and quick updates to the program, virus definitions, and search engine through

Single File Update and incremental VDF updates via a web server on the Internet or an intranet

 User-friendly licensing in License Manager  Integrated Scheduler for planning one-off or recurring jobs such as updates or scans  Extremely high virus and malware detection via innovative scanning technology (scan

engine) including heuristic scanning method

 Detection of all conventional archive types including detection of nested archives and

smart extension detection

 High-performance multithreading function (simultaneous high-speed scanning of

multiple files)

 Avira FireWall for protecting your computer from unauthorized access from the Internet

or another network and from unauthorized access to the Internet/network by unauthorized users

2.2 System requirements

The system requirements are as follows:

 Computer Pentium or later, at least 1 GHz  Operating system

 Windows XP, SP2 (32 or 64 bit) or  Windows Vista (32 or 64 bit, SP1) or  Windows 7 (32 or 64 bit)

 At least 150 MB of free hard disk memory space (more if using quarantine for temporary

storage)

 At least 512 MB RAM under Windows XP  At least 1024 MB RAM under Windows Vista, Windows 7

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Product information

 For the program installation: Administrator rights  For all installations: Windows Internet Explorer 6.0 or higher  Internet connection where appropriate (see Installation)

2.3 Licensing and Upgrade

In order to be able to use your Avira product, you require a license. You thereby accept the license terms.

The license is issued via a digital license code in the form of the file hbedv.key. This digital license code is the key to your personal license. It contains exact details of which programs are licensed to you and for what period of time. A digital license code can therefore also contain the license for more than one product.

If you purchased your Avira product on the Internet, or via a program CD/DVD, the digital license code is sent to you by email. You can load the license key during installation of the program or install it later in License Manager.

Note

If your Avira product is managed under AMC, your administrator will execute the upgrade. You will be asked to save your data and reboot your computer, otherwise you are not protected.

2.3.1 License manager

The Avira Professional Security License Manager enables very simple installation of the Avira Professional Security license.

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Product information

Avira Professional Security License Manager

You can install the license by selecting the license file in your file manager or in the activation email with a double click and following the relevant instructions on the screen.

Note

The Avira Professional Security License Manager automatically copies the corresponding license in the relevant product folder. If a license already exists, a note appears as to whether the existing license file is to be replaced. In this case the existing file is overwritten by the new license file.

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Installation and uninstallation

3. Installation and uninstallation

3.1 Overview

This chapter contains information relating to the installation and uninstallation of your Avira product.

 see Chapter: Pre-Setup: Requirements, preparing the computer for installation  see Chapter: Express installation: Standard installation according to default settings  see Chapter: Custom installation: Configurable installation  see Chapter: Configuration Wizard  see Chapter: Change installation  see Chapter: Installation modules  see Chapter: Uninstallation: Uninstall  see Chapter: Installation and uninstallation on the network

3.1.1 Installation types

During installation you can select a setup type in the installation wizard:

Express

 Standard components will be installed.  The program files are installed into a specified default folder under C:\Program Files.  Your Avira product is installed with default settings. You have the option of defining

custom settings using the configuration wizard.

Custom

 You can choose to install individual program components (see Chapter Installation and

uninstallation > Installation modules).

 A target folder can be selected for the program files to be installed.  You can disable Create a desktop icon and program group in the Start menu.  Using the configuration wizard, you can define custom settings for your Avira product

and initiate a short system scan that is performed automatically after installation.

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Installation and uninstallation

3.2 Pre-Setup

Note

Before installation, check whether your computer fulfils all the minimum system

requirements. If your computer satisfies all requirements, you can install the

Avira product.

Note

When installing on a server operating system, the Realtime Protection and the files protection are not available.

Pre-Setup

Close your email program. It is also recommended to end all running applications. Make sure that no other virus protection solutions are installed. The automatic

protection functions of various security solutions may interfere with each other.

The Avira product will search for possible incompatible software on your

computer.

If potentially incompatible software is detected Avira generates a list of these

programs.

It is recommended to remove these software programs in order not to endanger

the stability of your computer.

Select the check box for those programs that should be removed automatically from

your computer and click Next.

You have to confirm manually the uninstallation of some programs. Select the

programs and click Next.

The uninstallation of one or more of the selected programs requires a restart of

your computer. After reboot the installation will continue.

Warning

Your computer will not be protected until the installation of the Avira product is finished.

Note

If the Avira product on your computer is administered by the Avira Management Console (AMC) you will not be asked to remove incompatible software programs yourself.

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Installation and uninstallation

Install

The installation program runs in self-explanatory dialog mode. Every window contains a certain selection of buttons to control the installation process.

The most important buttons are assigned the following functions:

 OK: Confirm action.  Abort: Abort action.  Next: Go to next step.  Back: Go to previous step.

Establish an internet connection: The Internet connection is necessary for performing

the following installation steps:

 Downloading the current program file and scan engine as well as the latest virus

definition files via the installation program (for internet-based installation)

 Where appropriate, carrying out an update after completed installation

Save the license file hbedv.key on your computer system if you want to activate your

Avira product.

Note

Internet-based installation:

For the Internet-based installation of the program, an installation program is provided that loads the current program file prior to installation by the Avira web servers. This process ensures that your Avira product is installed with the latest virus definition file.

Installation with an installation package: The installation package contains both the installation program and all necessary program files. No language selection for your Avira product is available for installation with an installation package. We recommend that you carry out an update of the virus definition file after installation.

3.3 Express installation

Installing your Avira product: Start the installation program by double-clicking the installation file you have downloaded

from the Internet or insert the program CD.

Internet-based installation

The Welcome screen appears.

Click Next to continue with the installation.

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Installation and uninstallation

The dialog Language selection appears.

Select the language you want to use to install your Avira product and confirm your

language selection by clicking Next.

The dialog box Download appears. All files necessary for installation are

downloaded from the Avira web servers. The Download window closes after conclusion of the download.

Installation with an installation package

The window Preparing installation appears. The installation file is extracted. The installation routine is started. The dialog box Select installation type appears.

Note

By default Express installation is preset. All standard components will be installed which you may not configure. If you like to execute a customized installation, please refer to the chapter: Installation > Custom installation.

You may participate in the Avira ProActiv Community (Configuration > Realtime

Scanner > ProActiv).

Confirm that you accept the End User License Agreement. For reading the detailed

text of the End User License Agreement, click the EULA link. Click Next. If you have chosen to take part in the Avira ProActiv Community, the Avira ProActiv

Community information window appears. You may obtain more details on the

expanded online scan. Click Next.

The License Wizard opens and helps you to activate your product. You have the opportunity to configure a Proxy server right here.

Click Proxy settings for configuration and confirm your settings with OK.

If you already received an activation key, select Activate product.

Alternatively, click the link I already have a valid HBEDV.KEY License file.

The Open File Dialog appears.

Select your HBEDV.KEY and click Open.

The activation code is copied to the License Wizard.

Click Next.

The installation progress is displayed by a green bar.

Click Finish to end setup process and close the License Wizard.

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Installation and uninstallation

The Avira Tray Icon is placed in the taskbar. In order to ensure effective protection for your computer, the module Updater will

search for possible updates.

The Luke Filewalker window opens and a short system scan is performed. The

status of the check as well as the results are displayed.

If after the scan you are asked to restart your computer, click Yes to ensure that your

system is fully protected.

After a successful installation, we recommend that you check the program is up-to-date in the Status field of the Control Center.

If your Avira product shows that your computer is not secure, click Fix problem.

The dialog Restore protection opens. Activate the preset options in order to maximize the security of your system. If appropriate, perform a complete system scan afterwards.

3.4 Custom Installation

Installing your Avira product:

Start the installation program by double-clicking the installation file you have downloaded from the Internet or insert the program CD.

Internet-based installation

The Welcome screen appears. Click Next to continue with the installation.

The dialog Language selection appears. Select the language you want to use to install your Avira product and confirm your

language selection by clicking Next.

The dialog box Download appears. All files necessary for installation are

downloaded from the Avira web servers. The Download window closes after conclusion of the download.

Installation with an installation package

The window Preparing installation appears.

The installation file is extracted. The installation routine is started.

The dialog box Select installation type appears.

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Installation and uninstallation

Note

By default Express installation is preset. All standard components will be installed which you may not configure. If you like to execute an Express installation, please refer to the chapter: Installation > Express installation.

Choose Custom to install individual program components. Confirm that you accept the End User License Agreement. For reading the detailed

text of the End User License Agreement, click the EULA link.

Click Next.

The Choose Destination Folder window opens.

The default folder will be C:\Program Files\Avira\AntiVir Desktop\ Click Next to continue.

-OR Use the Browse button to select a different destination folder and confirm by clicking

Next.

The Install components dialog appears: Select or deselect components from the list and confirm with Next to proceed.

If you have chosen to install the ProActiv component, the Avira ProActiv

Community window appears. You have the option of confirming participation in the Avira ProActiv Community: If this option is enabled, Avira ProActiv sends data on suspicious programs detected by the ProActiv component to the Avira Malware Research Center. The data is used only for an advanced online scan and to expand and refine detection technology. You can use the further information link to obtain more details on the expanded online scan.

If the dialogue box Avira ProActiv Community has been displayed, enable or

disable participation in the Avira ProActiv Community and confirm by clicking Next.

In the following dialog box you can decide whether to create a desktop shortcut

and/or a program group in the Start menu.

Click Next.

The program features will be installed. Installation progress is displayed in the

dialog box.

The dialog box Install license appears: Go to the directory in which you have saved the license file, read the message in the

dialog box and confirm by clicking Next.

The license file is copied and the components are installed and started.

The program features will be installed. Installation progress is displayed in the

dialog box.

Click Finish to end setup process.

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Installation and uninstallation

The Installation Wizard is closed and the Configuration Wizard will open.

3.5 Configuration Wizard

At the end of a user-defined installation, the configuration wizard is opened. The configuration wizard enables you to define custom settings for your Avira product.

Click Next in the welcome window of the configuration wizard to begin configuration

of the program.

The Configure AHeAD dialog box enables you to select a detection level for the

AHeAD technology. The detection level selected is used for the System Scanner (On-demand scan) and Realtime Protection (On-access scan) AHeAD technology settings.

Select a detection level and continue the installation by clicking Next.

In the following dialog box Select extended threat categories, you can adapt

the protective functions of your Avira product to the threat categories specified.

Where appropriate, activate further threat categories and continue the installation by

clicking Next.

If you have selected the Avira FireWall installation module, the Default rules for

accessing the network and using network resources dialog box appears. You can define whether the Avira FireWall should permit external access to enabled resources as well as network access by applications of trusted companies.

Enable the required options and continue the configuration by clicking Next.

If you have selected the Avira Realtime Protection installation module, the

Realtime Protection start mode dialog box appears. You can stipulate the Realtime Protection start time. At each computer reboot, the Realtime Protection will be started in the start mode specified.

Note

The specified Realtime Protection start mode is saved in the registry and cannot be changed via the Configuration.

Note

When the default start mode for Realtime Protection (Normal start) has been chosen and the logon process upon startup is carried out fast, programs configured to start automatically upon startup might not be scanned because they might be up and running before the Realtime Protection has been started completely.

Enable the required option and continue the configuration by clicking Next.

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Installation and uninstallation

In the following Select email settings dialog box, you can define the Server

settings for sending emails. Your Avira product uses SMTP to send emails as well as send email alerts.

Where appropriate, make the necessary adjustments to the server settings and

continue the configuration by clicking Next.

In the following System scan dialog box, a short system scan can be enabled or

disabled. The short system scan is performed after the configuration has been completed and before the computer is rebooted, and scans running programs and the most important system files for viruses and malware.

Enable or disable the Short system scan option and continue the configuration by

clicking Next.

In the following dialog box, you can complete the configuration by clicking Finish

The specified and selected settings are accepted.

If you have enabled the Short system scan option, the Luke Filewalker window

opens. The Scanner performs a short system scan.

If after the scan you are asked to restart your computer, click Yes to ensure that your

system is fully protected.

After a successful installation, we recommend that you check whether the program is upto-date in the Status field of the Control Center.

If your Avira product shows that your computer is not secure, click Fix problem.

The dialog Restore protection opens. Activate the preset options in order to maximize the security of your system. If appropriate, perform a complete system scan afterwards.

3.6 Change installation

You have the option of adding or removing individual program components of the current Avira product installation (see Chapter Installation and uninstallation > Installation

modules).

If you wish to add or remove modules of the current installation, you can use the option Add or Remove Programs in the Windows control panel to Change/Remove programs.

Select your Avira product and click Change. In the Welcome dialog of the program, select the option Modify. You will be guided through the installation changes.

3.7 Installation modules

In a user-defined installation or a change installation, the following installation modules can be selected, added or removed.

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Installation and uninstallation

 Avira Professional Security

This module contains all components required for successful installation of your Avira product.

 Avira Realtime Protection

The Avira Realtime Protection runs in the background. It monitors and repairs, if possible, files during operations such as open, write and copy in on-access mode. Whenever a user carries out a file operation (e.g. load document, execute, copy), the Avira product automatically scans the file. Renaming a file does not trigger a scan by Avira Realtime Protection.

 Avira ProActiv

The ProActiv component monitors application actions and alerts users to suspicious application behavior. This behavior-based recognition enables you to protect yourself against unknown malware. The ProActiv component is integrated into Avira Realtime Protection.

 Avira Mail Protection

Mail Protection is the interface between your computer and the email server from which your email program (email client) downloads emails. Mail Protection is connected as a so-called proxy between the email program and the email server. All incoming emails are routed through this proxy, scanned for viruses and unwanted programs and forwarded to your email program. Depending on the configuration, the program processes the affected emails automatically or asks the user for a certain action.

 Avira Web Protection

When surfing the Internet, you are using your web browser to request data from a web server. The data transferred from the web server (HTML files, script and image files, Flash files, video and music streams, etc.) will normally be moved directly into the browser cache for display in the web browser, meaning that an on-access scan as performed by Avira Realtime Protection is not possible. This could allow viruses and unwanted programs to access your computer system. Web Protection is what is known as an HTTP proxy which monitors the ports used for data transfer (80, 8080, 3128) and scans the transferred data for viruses and unwanted programs. Depending on the configuration, the program may process the affected files automatically or prompt the user for a specific action.

 Avira FireWall:

Avira FireWall controls communication to and from your computer. It permits or denies communications based on security policies.

 Avira Rootkits Protection

Avira Rootkits Protection checks whether software is already installed on your computer

that can no longer be detected with conventional methods of malware protection after penetrating the computer system.

 Shell Extension

The Shell Extension generates an entry Scan selected files with Avira in the context menu of the Windows Explorer (right-hand mouse button). With this entry you can directly scan files or directories.

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Installation and uninstallation

3.8 Uninstallation

If you wish to remove the Avira product from your computer, you can use the option Add or Remove Programs to Change/Remove programs in the Windows Control Panel.

To uninstall your Avira product (e.g. in Windows XP and Windows Vista):

Open the Control Panel via the Windows Start menu. Double click on Programs (Windows XP: Software). Select your Avira product in the list and click Remove.

You will be asked if you really want to remove the program. Click Yes to confirm.

You will be asked if you want to re-enable Windows Firewall (the Avira FireWall

is disabled).

Click Yes to confirm.

All components of the program are removed. Click Finish to complete uninstallation.

Where appropriate, a dialog box appears recommending that your computer be

restarted.

Click Yes to confirm.

The Avira product is now uninstalled and all directories, files and registry entries

for the program are deleted when your computer is restarted.

3.9 Installation and uninstallation on the network

To simplify installation of Avira products on a network of multiple client computers for the system administrator, your Avira product has a special procedure for the initial installation and the change installation.

For automatic installation, the setup program works with the control file setup.inf. The setup program (presetup.exe) is contained in the program‟s installation package. Installation is started with a script or batch file and all necessary information is obtained from the control file. The script commands therefore replace the usual manual inputs during installation.

Note

Please note that a license file is obligatory for initial installation on the network.

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Installation and uninstallation

Note

Please note that an installation package for the Avira product is required for installation via a network. An installation file for Internet-based installation cannot be used.

Avira products can be easily shared on the network with a server login script or via SMS. For information on installation and uninstallation on the network:

 see Chapter: Command line parameters for the setup program  see Chapter: Parameter of the file setup.inf  see Chapter: Installation on the network  see Chapter: Uninstallation on the network

Note

The Avira Management Console provides another easy option for the installation and uninstallation of Avira products on the network. The Avira Management Console enables the remote installation and maintenance of Avira products on the network. For further information, please refer to our website.

http://www.avira.com

The installation can be script-controlled in batch mode. The setup is suitable for the following installations:

 Initial installation via the network (unattended setup)  Installation on single-user computers

Change installation and update

Note

We recommend that you test automatic installation before the installation routine is implemented on the network.

Note When installing on a server operating system, the Realtime Protection and the files protection are not available.

To install Avira product on the network automatically:

You must have administrator rights (also required in batch mode)

Configure the parameter of the file setup.inf and save the file.

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Begin installation with the parameter /inf or integrate the parameter into the login

script of the server.

Example: presetup.exe /inf="c:\temp\setup.inf"

The installation starts automatically.

To uninstall Avira products on the network automatically:

You must have administrator rights (also required in batch mode)

Start the uninstallation with the parameter/remsilent or /remsilentaskreboot

or integrate the parameter into the login script of the server. You can also specify the parameter for the uninstallation log. Example: presetup.exe /remsilent

/unsetuplog="c:\logfiles\unsetup.log"

The uninstallation starts automatically.

Note

The setup program for the uninstallation should be started on the PC on which the Avira product is to be uninstalled; do not start the setup program from a network drive.

3.9.1 Command line parameters for the setup program

Note

Parameters containing paths or file names must be placed in double quotes (Example: InstallPath="%PROGRAMFILES%\Avira\AntiVir Server\").

The following parameter is possible for installation:

 /inf

The setup program starts with the script mentioned and retrieves all parameters

required.

Example: presetup.exe /inf="c:\temp\setup.inf"

The following parameters are possible for the uninstallation:

 /remove

The setup program uninstalls the Avira product. Example: presetup.exe /remove

 /remsilent

The setup program uninstalls the Avira product without displaying dialogs. The

computer is restarted after uninstallation.

Example: presetup.exe /remsilent

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 /remsilentaskreboot

The setup program uninstalls the Avira product without displaying dialogs and

requests a computer restart after uninstallation.

Example: presetup.exe /remsilentaskreboot

The following parameter is available as an option for the uninstallation log:

 /unsetuplog

All actions during uninstallation are logged. Example: presetup.exe /remsilent

/unsetuplog="c:\logfiles\unsetup.log"

In the control file setup.inf, you can set the following parameters in the [DATA] field for the automatic installation of the Avira product. The sequence of the parameters is unimportant. If a parameter setting is missing or wrong, the setup routine is aborted and an error message is displayed.

Note

Parameters containing paths or file names must be placed in double quotes (Example: InstallPath="%PROGRAMFILES%\Avira\AntiVir Server\").

 DestinationPath

Destination path in which the program is installed. It has to be included to the script.

Please note that the setup includes company name and product name automatically.

Environment variables can be used.

Example: DestinationPath=%PROGRAMFILES%

produces the installation path C:\Program Files\Avira\AntiVir Desktop

 ProgramGroup

Creates a program group for all users of the computer in the Windows Start menu. 1: Create program group 0: Do not create program group Example: ProgramGroup=1

 DesktopIcon

Creates a shortcut desktop icon for all users of the computer on the desktop. 1: Create desktop icon 0: Do not create desktop icon Example: DesktopIcon=1

 ShellExtension

Registers the shell extension in the registry. With the shell extension, files or

directories can be scanned for viruses and malware via the context menu of the right-

hand mouse button.

1: Register shell extension 0: Do not register shell extension Example: ShellExtension=1

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 Guard

Installs the Avira Realtime Protection (on-access Scanner). 1: Install Avira Realtime Protection 0: Do not install Avira Realtime Protection Example: Guard=1

 MailScanner

Installs the Avira Mail Protection. 1: Install Avira Mail Protection 0: Do not install Avira Mail Protection Example: MailScanner=1

 KeyFile

Specifies the path for the license file that is copied during installation. For initial

installation: obligatory. The file name must be specified completely (fully qualified).

(For a change installation: optional.)

Example: KeyFile=D:\inst\license\hbedv.key

 ShowReadMe

Displays the readme.txt file after installation. 1: Display file 0: Do not display file Example: ShowReadMe=1

 RestartWindows

Restarts the computer after installation. This entry has a higher priority than

ShowRestartMessage.

1: Restart computer 0: Do not restart computer Example: RestartWindows=1

 ShowRestartMessage

Displays information during the setup before carrying out an automatic restart. 0: Do not display information 1: Display information Example: ShowRestartMessage=1

 SetupMode

Not required for initial installation. The setup program knows if an initial installation

has been performed. Specifies the type of installation. If an installation is available

already, it has to be indicated in the SetupMode whether this installation is an

update only or a change installation (reconfiguration) or an uninstallation.

Update: Updates an existing installation. In this case configuration parameters, for

example Guard, are ignored.

Modify: Modifies (reconfigures) an existing installation. In the process no files are

copied into the destination path.

Remove: Uninstalls your Avira product from the system.

Example: SetupMode=Update

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 AVWinIni (optional)

Specifies the destination path for the configuration file that may be copied during

installation. The file name must be specified completely (fully qualified).

Example: AVWinIni=d:\inst\config\avwin.ini

 Password

This option assigns the password that was set for the (modification) installation and

uninstallation to the setup routine. The entry is only scanned by the setup routine

when a password has been set. If a password has been set and the password

parameter is missing or wrong, the setup routine is aborted.

Example: Password=Password123

 WebGuard

Installs the Avira Web Protection. 1: Install Avira Web Protection 0: Do not install Avira Web Protection Example: WebGuard=1

 RootKit

Installs the Avira Rootkits Protection module. Without Avira Rootkits Protection the

System Scanner will not be able to scan for rootkits on the system!

1: Install Avira Rootkits Protection 0: Do not install Avira Rootkits Protection Example: RootKit=1

 ProActiv

Installs the Avira ProActiv component. Avira ProActiv is a pattern-based detection

technology that enables as yet unknown malware to be detected.

1: Install ProActiv 0: Do not install ProActiv Example: ProActiv=1

 FireWall

Installs the Avira FireWall component. Avira FireWall monitors and controls the

incoming and outgoing data traffic on your computer system and protects your

computers from threats originating from the Internet or other network environments.

1: Install FireWall 0: Do not install FireWall Example: FireWall=1

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4. Overview of Avira Professional Security

This chapter contains an overview of the functionality and operation of your Avira product.

 see Chapter Interface and operation  see Chapter How to...?

4.1 User interface and operation

You operate your Avira product via three program interface elements:

 Control Center: monitoring and controlling the Avira product  Configuration: Configuring the Avira product  Tray Icon in the system tray of the taskbar: Opening the Control Center and other

functions

4.1.1 Control Center

The Control Center is designed to monitor the protection status of your computer systems and control and operate the protection components and functions of your Avira product.

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The Control Center window is divided into three areas: The Menu bar, the Navigation bar and the detail window Status:

 Menu bar: In the Control Center menu bar, you can access general program functions

and information on the program.

 Navigation area: In the navigation area, you can easily swap between the individual

sections of the Control Center. The individual sections contain information and functions of the program components and are arranged in the navigation bar according to activity. Example: Activity Local Protection - Section Realtime Protection.

 Status: This window shows the section selected in the navigation area. Depending on

the section, you will find buttons to execute functions and actions in the upper bar of the detail window. Data or data objects are displayed in lists in the individual sections. You can sort the lists by clicking in the box defining how you wish to sort the list.

4.1.2 Starting and closing of Control Center

To start the Control Center the following options are available:

 Double-click the program icon on your desktop  Via the program entry in the Start > Programs menu.  Via the Tray Icon of your Avira product.

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Close the Control Center via the menu command Close in the menu File or by clicking on the close tab in the Control Center.

4.1.3 Operate Control Center

To navigate in the Control Center

Select an activity in the navigation bar.

The activity opens and other sections appear. The first section of the activity is

selected and displayed in the view.

If necessary, click another section to display this in the detail window.

Note

You can activate the keyboard navigation in the menu bar with the help of the [Alt] key. If navigation is activated, you can move within the menu with the arrow keys. With the Return key you activate the active menu item. To open or close menus in the Control Center, or to navigate within the menus, you can also use the following key combinations: [Alt] + underlined letter in the menu or menu command. Hold down the [Alt] key if you want to access a menu, a menu command or a submenu.

To process data or objects displayed in the detail window:

Highlight the data or object you wish to edit.

To highlight multiple elements (elements in columns), hold down the control key or

the shift key while selecting the elements.

Click the appropriate button in the upper bar of the detail window to edit the object.

4.1.4 Control Center overview

 Status: In Status screen you will find all sections with which you can monitor the

functioning of your Avira product.

The Status section lets you see at a glance which program modules are active and

provides information on the last update performed. You can also see whether you

own a valid license.

 Local protection: In Local protection you will find the components for checking the

files on your computer system for viruses and malware.

The Scan section enables you to easily configure and start an on-demand scan.

Predefined profiles enable you to run a scan with already adapted standard options.

In the same way it is possible to adapt the scan for viruses and unwanted programs

to your personal requirements with the help of manual selection (not saved) or by

creating user-defined profiles.

The Realtime Protection section displays information on scanned files, as well as

other statistical data, which can be reset at any time, and enables access to the

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report file. More detailed information on the last virus or unwanted program detected

can be obtained practically "at the push of a button".

 Online protection: In Online protection you will find the components to protect your

computer system against viruses and malware from the Internet, and against unauthorized network access.

The Mail Protection section shows you all the emails scanned by Mail Protection,

their properties and other statistical data.

The Web Protection section displays information on scanned URLs and detected

viruses, as well as other statistical data, which can be reset at any time and enables

access to the report file. More detailed information on the last virus or unwanted

program detected can be obtained practically "at the push of a button".

The FireWall section enables you to configure the basic settings for the Avira

FireWall. In addition, the current data transfer rate and all active applications using a

network connection are displayed.

 Management: In Management you will find tools for isolating and managing suspicious

or infected files, and for planning recurring tasks.

The Quarantine section contains the so-called quarantine manager. This is the

central point for files already placed in quarantine or for suspect files that you would

like to place in quarantine. It is also possible to send a selected file to the Avira

Malware Research Center by email.

The Scheduler section enables you to configure scheduled scanning and update jobs

and to adapt or delete existing jobs.

4.1.5 Configuration

You can define settings for your Avira product in the Configuration. After installation, your Avira product is configured with standard settings, ensuring optimal protection for your computer system. However, your computer system or your specific requirements for your Avira product may mean you need to adapt the protective components of the program.

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The Configuration opens a dialog box: You can save your configuration settings via the OK or Apply buttons, delete your settings by clicking the Cancel button or restore your default configuration settings using the Default values button. You can select individual configuration sections in the left-hand navigation bar.

4.1.6 Accessing the Configuration

You have several options for accessing the configuration:

 via the Windows control panel.  via the Windows Security Center - from Windows XP Service Pack 2.  via the Tray Icon of your Avira product.  in the Control Center via the menu item Extras > Configuration.  in the Control Center via the Configuration button.

Note

If you are accessing configuration via the Configuration button in the Control Center, go to the Configuration register of the section which is active in the Control Center. Expert mode must be activated to select individual

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configuration registers. In this case, a dialog appears asking you to activate expert mode.

4.1.7 Configuration operation

Navigate in the configuration window as you would in Windows Explorer:

Click an entry in the tree structure to display this configuration section in the detail

window.

Click the plus symbol in front of an entry to expand the configuration section and

display configuration subsections in the tree structure.

To hide configuration subsections, click on the minus symbol in front of the

expanded configuration section.

Note

To enable or disable Configuration options and use the buttons, you can also use the following key combinations: [Alt] + underlined letter in the option name or button description.

Note

All configuration sections are only displayed in expert mode. Activate expert mode to view all configuration sections. Expert mode can be protected by a

password that must be defined during activation.

If you want to confirm your Configuration settings:

Click OK.

The configuration window is closed and the settings are accepted.

- OR -

Click Accept.

The settings are applied. The configuration window remains open.

If you want to finish configuration without confirming your settings:

Click Cancel.

The configuration window is closed and the settings are discarded.

If you want to restore all configuration settings to default values:

Click Restore defaults.

All settings of the configuration are restored to default values. All amendments

and custom entries are lost when default settings are restored.

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4.1.8 Configuration profiles

You have the option of saving your configuration settings as configuration profiles. In the configuration profile, i.e. of a configuration, all configuration options are saved in a group. The configuration is displayed in the navigation bar as a node. You can add other configurations to the default configuration. You also have the option of defining rules for switching to a specific configuration: When switching configuration using a rule-based procedure, the configuration can be linked to the use of a LAN or Internet connection (identification via default gateway). In this way, configuration profiles can be created for different laptop usage scenarios:

 Use on company networks: Update via intranet server, Web Protection disabled  Use at home: Update via default Avira web server, Web Protection enabled

If no switching rules have been defined, you can switch to a configuration manually in the context menu of the tray icon. You can add, rename, delete, copy or restore configurations and define rules for switching configurations using the buttons in the navigation bar, or using commands from the context menu in the configuration section.

Note

Automatic switching to another configuration is not supported in Windows 2000. No rules for switching configurations can be defined in Windows 2000.

Overview of configuration options

The following configuration options are available:

 System Scanner: Configuration of on-demand scan

 Scan options  Action on detection  File scan options  On-demand scan exceptions  On-demand scan heuristics  Report function setting

 Realtime Protection: Configuration of on-access scan

 Scan options  Action on detection  On-access scan exceptions  On-access scan heuristics  Report function setting

 Mail Protection: Configuration of Mail Protection

 Scan options: Enable the monitoring of POP3 accounts, IMAP accounts, outgoing

emails (SMTP)

 Actions on malware  Mail Protection scan heuristics  Mail Protection scan exceptions

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 Configuration of cache, empty cache  Configuration of a footer in sent emails  Report function setting

 Web Protection: Configuration of Web Protection

 Scan options, enabling and disabling the Web Protection  Action on detection  Blocked access: Unwanted file types and MIME types, Web filter for known unwanted

URLS (malware, phishing, etc.)

 Web Protection scan exceptions: URLs, file types, MIME types  Web Protection heuristics  Report function setting

 FireWall: Configuration of the FireWall

 Adapter rule setting  User-defined application rule settings  List of trusted vendors (exceptions for network access by applications)  Expanded settings: Timeout for rules, lock Windows host file, stop Windows FireWall,

notifications

 Popup settings (alerts for network access by applications)  General:

 Configuration of email using SMTP  Extended risk categories for on-demand and on-access scan  Password protection for access to the Control Center and the Configuration  Security: Update status display, complete system scan status display, product

protection

 WMI: Enable WMI support  Event log configuration  Configuration of report functions  Setting of directories used  Update: Configuration of connection to download server, download via Web server or

fileserver), set-up of product updates

 Alerts: Configuration of email alerts for component(s):

System Scanner Realtime Protection Updater Configuration of network alerts for the component(s) System Scanner, Realtime Protection

 Configuration of acoustic alerts when malware is detected

4.1.9 Tray icon

After installation, you will see the tray icon of your Avira product in the system tray of the taskbar:

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Icon

Description

Avira Realtime Protection is enabled and the FireWall is enabled

Avira Realtime Protection is disabled and the FireWall is disabled

The tray icon displays the status of the Realtime Protection and the FireWall service. Central functions of your Avira product can be quickly accessed via the context menu of

the tray icon. To open the context menu, click the tray icon with the right-hand mouse button.

4.1.10 Entries in the context menu

 Activate Avira Realtime Protection: Enables or disables the Avira Realtime

Protection.

 Enable Avira Mail Protection:. Enables or disables the Avira Mail Protection.  Enable Avira Web Protection: Enables or disables the Avira Web Protection.  FireWall:

 Enable FireWall: Enables or disables the FireWall  Block all traffic: Enabled: Blocks all data transfers except transfers to the host

computer system (Local Host/IP 127.0.0.1).

 Enable game mode: Enables or disables the mode:

Enabled: When activated, all defined adapter and application rules apply.

Applications for which no rule is defined are permitted network access and no pop-up

window is opened.

 Start Avira: Opens the Control Center.  Configure Avira: Opens the Configuration  Start update Starts an update.  Select configuration: Opens a submenu with the available configuration profiles. Click

on a configuration to activate this configuration. The menu command is disabled if you have already defined rules for automatic switching to a configuration.

 Help: opens the Online Help.  About Avira Professional Security: Opens a dialog box with information on your Avira

product: Product information, Version information, License information.

 Avira on the Internet: Opens the Avira web portal on the Internet. The condition for this

is that you have an active connection to the Internet.

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4.2 How to...?

4.2.1 Activate license

To activate your Avira product’s license:

Activate your license for your Avira product with the license file hbedv.key. You can obtain the license file by email from Avira. The license file contains the license for all products that you have ordered in one order process.

If you have not yet installed your Avira product:

Save the license file to a local directory on your computer. Install your Avira product. During installation, enter the save location of the license file.

If you have already installed your Avira product:

Double-click the license file in File Manager or in the activation email and follow the

on-screen instructions when License Manager opens.

- OR In your Avira product‟s Control Center, select the menu item Help > Load license

file…

Note

In Windows Vista the User Account Control dialog box appears. Log in as administrator if appropriate. Click Continue.

Highlight the license file and click Open.

A message appears.

Click OK to confirm.

The license is activated.

If necessary, restart your system.

4.2.2 Perform automatic updates

To create a job with the Avira Scheduler to update your Avira product automatically:

In the Control Center, select the section Administration > Scheduler.

Click the Insert new job icon.

The dialog box Name and description of the job appears.

Give the job a name and, where appropriate, a description.

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Click Next.

The dialog box Type of job is displayed. Select Update job from the list. Click Next.

The dialog box Time of job appears. Select a time for the update:

 Immediately  Daily  Weekly  Interval  Single  Login

Note

We recommend regular and frequent updates. The recommended update interval is: 60 minutes.

Where appropriate, specify a date according to the selection. Where appropriate, select additional options (availability depends on type of job):

 Repeat job if time has expired

Past jobs are performed that could not be performed at the required time, for

example because the computer was switched off.

 Start job while connecting to the Internet connection (dial-up)

In addition to the defined frequency, the job is performed when an Internet

connection is set up.

Click Next.

The dialog box Select display mode appears. Select the display mode of the job window:

 Invisible: No job window  Minimize: progress bar only  Maximize: Entire job window

Click Finish.

Your newly created job appears on the start page of the Administration >

Scheduler section with the status enabled (check mark).

Where appropriate, deactivate jobs that are not to be performed.

Use the following icons to further define your jobs:

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View properties of a job

Edit job

Delete job

Start job

Stop job

4.2.3 Start a manual update

You have various options for starting an update manually: When an update is started manually, the virus definition file and scan engine are always updated. A product update can only take place if you have activated the option Download and install product updates automatically in the configuration under PC protection > Update > Product

update

To start an update of your Avira product manually:

With the right-hand mouse button, click the Avira tray icon in the taskbar.

A context menu appears. Select Start update.

The Updater dialog box appears.

- OR In the Control Center, select the section Overview > Status. In the Last update field, click on the Start update link.

The Updater dialog box appears.

- OR In the Control Center, in the Update menu, select the menu command Start update.

The Updater dialog box appears.

Note

We recommend regular automatic updates. The recommended update interval is: 60 minutes.

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Note

You can also carry out a manual update directly via the Windows security center.

4.2.4 Using a scan profiles to scan for viruses and malware

A scan profile is a set of drives and directories to be scanned. The following options are available for scanning via a scan profile:

Use predefined scan profile

If the predefined scan profile corresponds to your requirements.

Customize and apply scan profile (manual selection)

If you want to scan with a customized scan profile.

Create and apply new scan profile

If you want to create your own scan profile.

Depending on the operating system, various icons are available for starting a scan profile:

 In Windows XP and 2000:

This icon starts the scan via a scan profile.

 In Windows Vista:

In Microsoft Windows Vista, the Control Center only has limited rights at the moment,

e.g. for access to directories and files. Certain actions and file accesses can only be performed in the Control Center with extended administrator rights. These extended administrator rights must be granted at the start of each scan via a scan profile.

 This icon starts a limited scan via a scan profile. Only directories and files that

Windows Vista has granted access rights to are scanned.

 This icon starts the scan with extended administrator rights. After confirmation, all

directories and files in the selected scan profile are scanned.

To scan for viruses and malware with a scan profile:

Go to Control Center and select the section PC protection >System Scanner.

Predefined scan profiles appear.

Select one of the predefined scan profiles.

-OR Adapt the scan profile Manual selection.

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-OR Create a new scan profile

Click the icon (Windows XP: or Windows Vista: ). The Luke Filewalker window appears and a system scan is started.

When the scan is completed, the results are displayed.

If you want to adapt a scan profile:

In the scan profile, expand Manual Selection the file tree so that all the drives and

directories you want to scan are open.

 Click the + icon: The next directory level is displayed.  Click the - icon: The next directory level is hidden.

Highlight the nodes and directories you want to scan by clicking on the relevant box

of the appropriate directory level:

The following options are available for selecting directories:

 Directory, including sub-directories (black check mark)  Sub-directories of one directory only (grey check mark, sub-directories have black

check marks)

 No directory (no check mark)

If you want to create a new scan profile:

Click the icon Create new profile.

The profile New profile appears below the profiles previously created.

Where appropriate, rename the scan profile by clicking on the icon . Highlight the nodes and directories to be saved by clicking the check box of the

respective directory level.

The following options are available for selecting directories:

 Directory, including sub-directories (black check mark)  Sub-directories of one directory only (grey check mark, sub-directories have black

check marks)

 No directory (no check mark)

4.2.5 Scan for viruses and malware using drag & drop

To scan for viruses and malware systematically using drag & drop:

The Control Center of your Avira product has been opened.

Highlight the file or directory you want to scan.

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Use the left-hand mouse button to drag the highlighted file or directory into the

Control Center.

The Luke Filewalker window appears and a system scan is started. When the scan is completed, the results are displayed.

4.2.6 Scan for viruses and malware via the context menu

To scan for viruses and malware systematically via the context menu:

Click with the right-hand mouse button (e.g. in Windows Explorer, on the desktop or

in an open Windows directory) on the file or directory you want to scan.

The Windows Explorer context menu appears.

Select Scan selected files with Avira in the context menu.

The Luke Filewalker window appears and a system scan is started. When the scan is completed, the results are displayed.

4.2.7 Automatically scan for viruses and malware

Note

After installation, the scan job Full system scan is created in the Scheduler: A complete system scan is automatically performed at a recommended interval.

To create a job to automatically scan for viruses and malware:

In the Control Center, select the section Administration > Scheduler.

Click the icon .

The dialog box Name and description of job appears. Give the job a name and, where appropriate, a description. Click Next.

The dialog box Type of job appears. Select Scan job. Click Next.

The dialog box Selection of the profile appears. Select the profile to be scanned. Click Next.

The dialog box Time of the job appears. Select a time for the scan:

 Immediately

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 Daily  Weekly  Interval  Single  Login

Where appropriate, specify a date according to the selection. Where appropriate, select the following additional options (availability depends on job

type):

Repeat job if the time has already expired

Past jobs are performed that could not be performed at the required time, for example because the computer was switched off.

Click Next.

The dialog box Selection of the display mode appears. Select the display mode of the job window:

 Invisible: No job window  Minimized: progress bar only  Maximized: Entire job window

Select the Shut down computer if job is done option if you want the computer to

shut down automatically when the scan is finished. This option is only available if the display mode is set to minimized or maximized.

Click Finish.

Your newly created job appears on the start page of the Administration >

Scheduler section with the status enabled (check mark).

Where appropriate, deactivate jobs that are not to be performed.

Use the following icons to further define your jobs:

View properties of a job

Edit job

Delete job

Start job

Stop job

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4.2.8 Targeted scan for Rootkits and active malware

To scan for active rootkits, use the predefined scan profile Scan for Rootkits and active malware.

To scan for active rootkits systematically:

Go to Control Center and select the section PC protection > System Scanner.

Predefined scan profiles appear. Select the predefined scan profile Scan for Rootkits and active malware. Where appropriate, highlight other nodes and directories to be scanned by clicking

the check box of the directory level.

Click the icon (Windows XP: or Windows Vista: ).

The Luke Filewalker window appears and a system scan is started.

When the scan is completed, the results are displayed.

4.2.9 React to detected viruses and malware

For the individual protection components of your Avira product, you can define how your Avira product reacts to a detected virus or unwanted program in the Configuration under the section Action on detection.

No configurable action options are available for the ProActiv component of the Realtime Protection: Notification of a detection is always given in the Realtime Protection: Suspicious application behavior window.

Action options for the System Scanner:

Interactive

In interactive action mode, the results of the System Scanner scan are displayed in a dialog box. This option is enabled as the default setting.

In the case of System Scanner scan, you will receive an alert with a list of the affected files when the scan is complete. You can use the content-sensitive menu to select an action to be executed for the various infected files. You can execute the standard actions for all infected files or cancel the System Scanner.

Automatic

In automatic action mode, when a virus or unwanted program is detected the action you selected in this area is executed automatically. If you enable the option Display detection alerts, you will receive an alert whenever a virus is detected, indicating the action performed.

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Action options for the Realtime Protection:

Interactive

In interactive action mode, data access is denied and a desktop notification is displayed. In the desktop notification you can remove the malware detected or transfer the malware to the System Scanner component using the Details button for further virus management. The System Scanner opens a window containing notification of the detection, which gives you various options for managing the affected file via a context menu (see Detection > System Scanner):

Automatic

In automatic action mode, when a virus or unwanted program is detected, the action you selected in this area is executed automatically. If you enable the option Display detection alerts, you will receive a desktop notification whenever a virus is detected.

Action options for Mail Protection, Web Protection:

Interactive

In interactive action mode, if a virus or unwanted program is detected, a dialog box appears in which you can select what to do with the infected object. This option is enabled as the default setting.

Automatic

In automatic action mode, when a virus or unwanted program is detected the action you selected in this area is executed automatically. If you enable the Show progress bar option, you will receive an alert when a virus is detected. The alert will allow you to confirm the action to be performed.

In interactive action mode, you can react to detected viruses and unwanted programs by selecting an action for the infected object in the alert and executing the selected action by clicking Confirm.

The following actions for handling infected objects are available for selection:

Note

Which actions are available for selection depends on the operating system, the protection components (Avira Realtime Protection, Avira System Scanner, Avira Mail Protection, Avira Web Protection) reporting the detection, and the type of malware detected.

Actions of the System Scanner and the Realtime Protection (not ProActiv detections):

Repair

The file is repaired.

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This option is only available if the infected file can be repaired.

Rename

The file is renamed with a *.vir extension. Direct access to these files (e.g. with doubleclick) is therefore no longer possible. Files can be repaired and given their original name at a later time.

Quarantine

The file is packaged into a special format (*.qua) and moved to the Quarantine directory INFECTED on your hard disk, so that direct access is no longer possible. Files in this directory can be repaired in Quarantine at a later data or, if necessary, sent to Avira.

Delete

The file will be deleted. This process is much quicker than Overwrite and delete. If a boot sector virus is detected, this can be deleted by deleting the boot sector. A new boot sector is written.

Ignore

No further action is taken. The infected file remains active on your computer.

Overwrite and delete

The file is overwritten with a default template and then deleted. It cannot be restored.

Warning

This could result in loss of data and damage to the operating system! Only select the Ignore option in exceptional cases.

Always ignore

Action option for Realtime Protection detections: No further action is taken by Realtime Protection. Access to the file is permitted. All further access to this file is permitted and no further notifications will be provided until the computer is restarted or the virus definition file is updated.

Copy to quarantine

Action option for a rootkits detection: The detection is copied to quarantine.

Repair boot sector | Download repair tool

Action options when infected boot sectors are detected: A number of options are available for repairing infected diskette drives. If your Avira product is unable to perform the repair, you can download a special tool for detecting and removing boot sector viruses.

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Note

If you carry out actions on running processes, the processes in question are terminated before the actions are performed.

Actions of the Realtime Protection for detections made by the ProActiv component (notification of suspicious actions of an application):

Trusted program

The application continues to run. The program is added to the list of permitted applications and is excluded from monitoring by the ProActiv component. When adding to the list of permitted applications, the monitoring type is set to Content. This means that the application is only excluded from monitoring by the ProActiv component if the content remains unchanged (see Configuration > Realtime Protection

> ProActiv > Application filter: Permitted applications).

Block program once

The application is blocked, i.e. the application is terminated. The actions of the application continue to be monitored by the ProActiv component.

Always block this program

The application is blocked, i.e. the application is terminated. The program is added to list of blocked applications and can no longer be run (see Configuration > Realtime

Protection > ProActiv > Application filter: Applications to be blocked).

Ignore

The application continues to run. The actions of the application continue to be monitored by the ProActiv component.

Mail Protection actions: Incoming emails

Move to quarantine

The email including all attachments is moved to quarantine. The affected email is deleted. The body of the text and any attachments of the email are replaced by a

default text.

Delete mail

The affected email is deleted. The body of the text and any attachments of the email are replaced by a default text.

Delete attachment

The infected attachment is replaced by a default text. If the body of the email is affected, it is deleted and also replaced by a default text. The email itself is delivered.

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Move attachment to quarantine

The infected attachment is placed in quarantine and then deleted (replaced by a

default text). The body of the email is delivered. The affected attachment can later be

delivered via the quarantine manager.

Ignore

The affected email is delivered.

Warning

This could allow viruses and unwanted programs to access your computer system. Only select the Ignore option in exceptional cases. Disable the preview in your mail client, never open any attachments with a double click!

Mail Protection actions: Outgoing emails

Move mail to quarantine (do not send)

The email, together with all attachments, is copied to Quarantine and is not sent. The email remains in the outbox of your email client. You receive an error message in your email program. All other emails sent from your email account will be scanned for malware.

Block sending of mails (do not send)

The email is not sent and remains in the outbox of your email client. You receive an error message in your email program. All other emails sent from your email account will be scanned for malware.

Ignore

The affected email is sent.

Warning

Viruses and unwanted programs can penetrate the computer system of the email recipient in this way.

Web Protection actions:

Deny access

The website requested from the web server and/or any data or files transferred are not sent to your web browser. An error message to notify you that access has been denied is displayed in the web browser.

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Move to quarantine

The website requested from the web server and/or any data or files transferred are moved to quarantine. The affected file can be recovered from quarantine manager if it has an informative value or - if necessary - sent to the Avira Malware Research Center.

Ignore

The website requested from the web server and/or the data and files that were transferred are forwarded on by Web Protection to your web browser.

Warning

This could allow viruses and unwanted programs to access your computer system. Only select the Ignore option in exceptional cases.

Note

We recommend that you move any suspicious file that cannot be repaired to quarantine.

Note

You can also send files reported by the heuristic to us for analysis. For example, you can upload these files to our website:

http://www.avira.com/sample-upload

You can identify files reported by the heuristic from the designation HEUR/ or HEURISTIC/ that prefixes the file name, e.g.: HEUR/testfile.*.

4.2.10 Handling quarantined files (*.qua)

To handle quarantined files:

In the Control Center, select the section Administration > Quarantine section. Check which files are involved, so that, if necessary, you can reload the original back

onto your computer from another location.

If you want to see more information on a file:

Highlight the file and click on .

The dialog box Properties appears with more information on the file.

If you want to rescan a file:

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Scanning a file is recommended if the virus definition file of your Avira product has been updated and a false positive report is suspected. This enables you to confirm a false positive with a rescan and restore the file.

Highlight the file and click on .

The file is scanned for viruses and malware using the system scan settings.

After the scan, the dialog Rescan statistics appears which displays statistics on

the status of the file before and after the rescan.

To delete a file:

Highlight the file and click on . You have to confirm your choice with Yes.

If you want to upload the file to a Avira Malware Research Center web server for analysis:

Highlight the file you want to upload.

Click on .

A dialog opens with a form for inputting your contact data. Enter all the required data. Select a type: Suspicious file or Suspicion of false positive. Select a response format: HTML, Text, HTML & Text. Click OK.

The file is uploaded to a Avira Malware Research Center web server in

compressed form.

Note

In the following cases, analysis by the Avira Malware Research Center is recommended: Heuristic hits (Suspicious file): During a scan, a file has been classified as suspicious by your Avira product and moved to quarantine: Analysis of the file by the Avira Malware Research Center has been recommended in the virus detection dialog box or in the report file generated by the scan. Suspicious file: You consider a file to be suspicious and have therefore moved this file to quarantine, but a scan of the file for viruses and malware is negative. Suspicion of false positive: You assume that a virus detection is a false positive: Your Avira product reports a detection in a file, which is very unlikely to have been infected by malware.

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Note

The size of the files you upload is limited to 20 MB uncompressed or 8 MB compressed.

If you want to copy a quarantined object from quarantine to another directory:

Highlight the quarantined object and click on .

The dialog Browse For Folder opens from which you can select a directory. Select a directory where you want to save a copy of the quarantined object and

confirm your selection.

The selected quarantined object is saved to the selected directory.

Note

The quarantined object is not identical to the restored file. The quarantined object is encrypted and cannot be executed or read in its original format.

If you want to export the properties of a quarantined object to a text file:

Highlight the quarantined object and click on .

The text file quarantaene - Notepad opens containing the data from the selected

quarantined object.

Save the text file.

You can also restore the files in quarantine (see Chapter: Quarantine: Restoring files in

quarantine).

4.2.11 Restore the files in quarantine

Different icons control the restore procedure, depending on the operating system:

 In Windows XP and 2000:

 This icon restores the files to their original directory.  This icon restores the files to a directory of your choice.

 In Windows Vista:

In Microsoft Windows Vista, the Control Center only has limited rights at the moment,

 This icon restores the files to a directory of your choice.

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 This icon restores the files to their original directory. If extended administrator

rights are necessary to access this directory, a corresponding request appears.

To restore files in quarantine:

Warning

This could result in loss of data and damage to the operating system of the computer! Only use the function Restore selected object in exceptional cases. Only restore files that could be repaired by a new scan.

File rescanned and repaired.

In the Control Center, select the section Administration > Quarantine section.

Note

Emails and email attachments can only be restored using the option if the file extension is *.eml.

To restore a file to its original location:

Highlight the file and click the icon (Windows 2000/XP: , Windows Vista ).

This option is not available for emails.

Note

Emails and email attachments can only be restored using the option if the file extension is *.eml.

A message appears asking if you want to restore the file. Click Yes.

The file is restored to the directory it was in before it was moved to quarantine.

To restore a file to a specified directory:

Highlight the file and click on .

A message appears asking if you want to restore the file. Click Yes.

The Windows default window Save As for selecting the directory appears. Select the directory to restore the file to and confirm.

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The file is restored to the selected directory.

4.2.12 Move suspicious files to quarantine

To move a suspect file to quarantine manually:

In the Control Center, select the section Administration > Quarantine section.

Click on .

The Windows default window for selecting a file appears. Select the file and confirm with Open.

The file is moved to quarantine.

You can scan files in quarantine with the Avira System Scanner (see Chapter: Quarantine:

Handling quarantined files (*.qua)).

4.2.13 Scan profile: Amend or delete file type in a scan profile

To stipulate additional file types to be scanned or exclude specific file types from the scan in a scan profile (only possible for manual selection and customized scan profiles):

In the Control Center, go to the PC protection > System Scanner section.

With the right-hand mouse button, click on the scan profile you want to edit.

A context menu appears. Select File filter. Expand the context menu further by clicking on the small triangle on the right-hand

side of the context menu.

The entries Default, Scan all files and User-defined appear. Select User-defined.

The File extensions dialog box appears with a list of all file types to be scanned

with the scan profile.

If you want to exclude a file type from the scan:

Highlight the file type and click Delete.

If you want to add a file type to the scan:

Highlight a file type. Click Insert and enter the file extension of file type into the input box. Use a maximum of 10 characters and do not enter the leading dot. Wildcards (*

and ? ) are allowed.

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4.2.14 Create desktop shortcut for scan profile

You can start a system scan directly from your desktop via a desktop shortcut to a scan profile without accessing your Avira product‟s Control Center.

To create a desktop shortcut to the scan profile:

In the Control Center, go to the PC protection > System Scanner section.

Select the scan profile for which you want to create a shortcut.

Click the icon .

The desktop shortcut is created.

4.2.15 Filter events

Events that have been generated by program components of your Avira product are displayed in the Control Center under Administration > Events (analogous to the event display of your Windows operating system). The program components, in alphabetical order, are the following:

 FireWall  Helper Service  Mail Protection  Realtime Protection  Scheduler  System Scanner  Updater  Web Protection

The following event types are displayed:

 Information  Warning  Error  Detection

To filter displayed events:

In the Control Center, select the section Administration > Events. Check the box of the program components to display the events of the activated

components.

- OR -

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Uncheck the box of the program components to hide the events of the deactivated

components.

Check the event type box to display these events.

- OR Uncheck the event type box to hide these events.

4.2.16 Exclude email addresses from scan

To define which email addresses (senders) are excluded from the Mail Protection scan (white listing):

Go to Control Center and select the section Internet protection > Mail Protection.

The list shows incoming emails. Highlight the email you want to exclude from the Mail Protection scan. Click the icon to exclude the email from the Mail Protection scan:

 The selected email address will no longer be scanned for viruses and unwanted

programs.

The email sender address is included in the exclusion list and no longer scanned

for viruses, malware .

Warning

Only exclude email addresses from the Mail Protection scan if the senders are completely trustworthy.

Note

In the Configuration, under Mail Protection > General > Exceptions, you can add other email addresses to the exclusion list or remove email addresses from the exclusion list.

4.2.17 Select the security level for the FireWall

There are various security levels to choose from. Depending on which you choose, you have different adapter rule configuration options.

The following security levels are available:

Low

Flooding and port scan are detected.

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Medium

Suspicious TCP and UDP packages are discarded. Flooding and port scan are prevented.

High

Computer is not visible on the network. Connections from outside are blocked. Flooding and port scan are prevented.

User

User-defined rules: If this security level is selected, the program automatically recognizes that the adapter rules have been modified.

Note

The default security level setting for all predefined rules of the Avira FireWall is Medium.

To define the security level for the FireWall:

Go to the Control Center and select the section Internet protection > FireWall. Move the slider to the required security level.

The selected security level is applied immediately.

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System Scanner

5. System Scanner

With the System Scanner component, you can carry out targeted scans (on-demand scans) for viruses and unwanted programs. The following options are available for scanning for infected files:

 System scan via context menu

The system scan via the context menu (right-hand mouse button - entry Scan selected files with Avira) is recommended if, for example, you wish to scan individual files and directories. Another advantage is that it is not necessary to first start the Control Center for a system scan via the context menu.

 System scan via drag & drop

When a file or directory is dragged into the program window of the Control Center, the System Scanner scans the file or directory and all sub-directories it contains. This procedure is recommended if you wish to scan individual files and directories that you have saved, for example, on your desktop.

 System scan via profiles

This procedure is recommended if you wish to regularly scan certain directories and drives (e.g. your work directory or drives on which you regularly store new files). You do not then need to select these directories and drives again for every new scan, you simply select using the relevant profile. See System scan via profiles.

 System scan via the Scheduler

The Scheduler enables you to carry out time-controlled scans. See System scan via the Scheduler.

Special processes are required when scanning for rootkits, boot sector viruses, and when scanning active processes. The following options are available:

 Scan for rootkits via the scan profile Scan for Rootkits and active malware  Scan active processes via the scan profile Active processes  Scan for boot sector viruses via the menu command Boot records scan... in the menu

Extras

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Updates

6. Updates

The effectiveness of anti-virus software depends on how up-to-date the program is, in particular the virus definition file and the scan engine. To carry out regular updates, the Updater component is integrated into your Avira product. The Updater ensures that your Avira product is always up-to-date and able to deal with the new viruses that appear every day. Updater updates the following components:

 Virus definition file:

The virus definition file contains the virus patterns of the harmful programs which are

used by your Avira product to scan for viruses and malware and repair infected objects.

 Scan engine:

The scan engine contains the methods used by your Avira product to scan for viruses

and malware.

 Program files (product update):

Update packages for product updates make extra functions available to the individual

program components.

An update checks whether the virus definition file and scan engine are up-to-date and if necessary implements an update. Depending on the settings in the configuration, the Updater also carries out a product update or informs you of the product updates available. After a product update, you may have to restart your computer system. If only the virus definition file and scan engine are updated, the computer does not have to be restarted.

Note

For security reasons, the Updater checks whether the Windows hosts file of your computer was altered, whether the Update URL, for example, was manipulated by malware and is diverting the Updater to unwanted download sites. If the Windows hosts file has been manipulated, this is shown in the Updater report file.

An update is automatically performed in the following interval: 60 minutes. You can edit or disable the automatic update through the configuration (Configuration > Update).

In the Control Center under Scheduler, you can create additional update jobs that are performed by Updater at the specified intervals. You also have the option to start an update manually:

 in the Control Center: in the Update menu and in the Status section  via the context menu of the tray icon

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Updates

Updates can be obtained from the Internet via a proprietary web server or via a web or file server on an intranet which downloads the update files from the Internet and makes them available to other computers on the network. This is useful if you want to update Avira products on more than one computer in a network. A download server on an intranet can be used to ensure Avira products are up-to-date on the protected computers using a minimum of resources. To set up a functioning download server on an intranet, you need a server that is compatible with the update structure of your Avira product.

Note

You can use Avira Update Manager (file server or web server in Windows) as a web server or file server in the intranet. Avira Update Manager mirrors the download servers of Avira products and can be obtained from the Avira website on the Internet.

http://www.avira.com

When a web server is used, the HTTP protocol is used for the download. When using a file server, access to the update file is provided via the network. You can configure the connection to the web server or file server in the Configuration under General > Update. The default configuration uses the existing Internet connection as the connection to the Avira web servers.

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Firewall

7. Firewall

Avira FireWall monitors and regulates incoming and outgoing data traffic on your computer system and protects you from a wide range of attacks and threats from the Internet: Incoming or outgoing data traffic or listening to ports will be allowed or denied based on security guidelines. You will receive a desktop notification if Avira FireWall denies network activity and thus blocks network connections. The following options are available for Avira FireWall settings:

by setting a security level in the Control Center

You can define a security level in the Control Center. The low, medium and high security levels each contain several complementary security rules based on packet filters. These security rules are saved as predefined adapter rules in the Configuration under FireWall > Adapter rules

by saving actions in the Network event window

When an application first tries to create a network or Internet connection, the Network Event popup window appears. The Network Event window allows the user to choose

whether the network activity of the application is allowed or denied. If the Save Action for this application option is enabled, the action is created as an application rule and

is saved in the configuration under FireWall > Application Rules. Saving the actions in the Network event window gives you a set of rules for the network activities of applications.

Note

For applications from trusted vendors, network access is allowed by default unless an adapter rule prohibits network access. You have the option of removing providers from the list of trusted vendors.

by creating adapter and application rules in the Configuration

You can alter predefined adapter rules or create new adapter rules in the Configuration. The security level of the FireWall is automatically set to the value User if you add or change adapter rules. Application rules allow you to define monitoring rules specified for applications: You can use simple application rules to define whether all network activities of a software application are to be denied or allowed or whether they are to be handled by means of the Network Event popup window. In the advanced configuration of the Application rules setting you can define different packet filters for an application, which are executed as specified application rules.

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FAQ, Tips

8. FAQ, Tips

This chapter contains important information on troubleshooting and further tips on using your Avira product.

 see Chapter Help in case of a problem  see Chapter Shortcuts  see Chapter Windows Security Center

8.1 Help in case of a problem

Here you will find information on causes and solutions of possible problems.

 The error message The license file cannot be opened appears.  The error message Connection failed while downloading the file ... appears when

attempting to start an update.

 Viruses and malware cannot be moved or deleted.  The status of the tray icon is disabled.  The computer is extremely slow when I perform a data back-up.  My firewall reports Avira Realtime Protection and Avira Mail Protection immediately after

activation.

 AviraMail Protection does not work.  There is no network connection available in a virtual machine (e.g. VMWare, Virtual PC,

...) if Avira FireWall is installed on the host machine and the security level of Avira FireWall is set to medium or high.

 Virtual Private Network (VPN) Connection is blocked, if the security level of Avira FireWall

is set to medium or high.

 An email sent via a TSL connection has been blocked by Mail Protection.  Webchat is not operational: Chat messages will not be displayed

The error message The license file cannot be opened appears.

Reason: The file is encrypted.

To activate the license, you do not need to open the file, but rather you save it in the

program directory. See also Chapter License Manager.

The error message Connection failed while downloading the file ... appears when attempting to start an update.

Reason: Your Internet connection is inactive. No connection to the web server on the Internet can therefore be established.

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Test whether other Internet services such as WWW or email work. If not, re-establish

the Internet connection.

Reason: The proxy server cannot be reached.

Check whether the login for the proxy server has changed and adapt it to your

configuration if necessary.

Reason: The update.exe file is not fully approved by your personal firewall.

Ensure that the update.exe file is fully approved by your personal firewall.

Otherwise:

Check your settings in the Configuration (expert mode) under General > Update Your

settings.

Viruses and malware cannot be moved or deleted.

Reason: The file was loaded by windows and is active.

Update your Avira product. If you use the Windows XP operating system, deactivate System Restore. Start the computer in Safe Mode. Start the Avira product and the Configuration (expert mode). Select System Scanner > Scan > Files > All files and confirm the window with OK. Start a scan of all local drives. Start the computer in Normal Mode. Carry out a scan in Normal Mode. If no other viruses or malware have been found, activate System Restore if it is

available and to be used.

The status of the tray icon is disabled.

Reason: Avira Realtime Protection is disabled.

In the Control Center in the section Status in the Avira Realtime Protection area, click

on the Enable button.

Reason: Avira Realtime Protection is blocked by a firewall.

Define a general approval for Avira Realtime Protection in the configuration of your

firewall. Avira Realtime Protection only works with the address 127.0.0.1 (localhost). An Internet connection is not established. The same applies to Avira Mail Protection.

Otherwise:

Check the startup type of the Avira Realtime Protection service. If necessary, enable

the service: In the taskbar, select Start > Settings > Control Panel. Start the

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FAQ, Tips

configuration panel Services with a double-click (under Windows 2000 and Windows XP the services applet is located in the sub-directory Administrative Tools). Find the entry Avira Realtime Protection. Automatic must be entered as the startup type and

Started as the status. If necessary, start the service manually by selecting the relevant line and the button Start. If an error message appears, please check the event display.

The computer is extremely slow when I perform a data back-up.

Reason: During the backup procedure, Avira Realtime Protection scans all files being used by the backup procedure.

Select Realtime Protection > Scan > Exceptions in the Configuration (expert mode)

and enter the process names of the back-up software.

My firewall reports Avira Realtime Protection and Avira Mail Protection immediately after activation.

Reason: Communication with Avira Realtime Protection and Avira Mail Protection occurs via the TCP/IP Internet protocol. A firewall monitors all connections via this protocol.

Define a general approval for Avira Realtime Protection and Avira Mail Protection.

Avira Realtime Protection only works with the address 127.0.0.1 (localhost). An Internet connection is not established. The same applies to Avira Mail Protection.

Avira Mail Protection does not work.

Please check correct functioning of Avira Realtime Protection with the aid of the following checklists if problems occur with Avira Mail Protection.

Checklist

Check whether your mail client logs in on the server via Kerberos, APOP or RPA.

These verification methods are currently not supported.

Check whether your mail client reports to the server through SSL (also often called

TSL – Transport Layer Security). Avira Mail Protection does not support SSL and therefore terminates any encrypted SSL connections. If you want to use encrypted SSL connections without having them protected by Mail Protection, you will have to use a port that is not monitored by Mail Protection for the connection. The ports monitored by Mail Protection can be configured in the configuration under Mail

Protection > Scan.

Is the Avira Mail Protection service active? If necessary, enable the service: In the

taskbar, select "Start > Settings > Control Panel". Start the configuration panel "Services" with a double-click (under Windows 2000 and Windows XP the services applet is located in the sub-directory "Administrative Tools"). Find the entry Avira Mail Protection. "Automatic" must be entered as the startup type and "Started" as the status. If necessary, start the service manually by selecting the relevant line and the button "Start". If an error message appears, please check the event display. If this is not successful, you may have to completely uninstall the Avira product via "Start >

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Settings > Control Panel > Add or Remove Programs", restart the computer and then reinstall your Avira product.

General

POP3 connections encrypted via SSL (Secure Sockets Layer, also frequently referred to as TLS (Transport Layer Security)) cannot currently be protected and are ignored.

Verification to the mail server is currently only supported via "passwords". "Kerberos" and "RPA" are not currently supported.

Your AntiVir program does not check outgoing emails for viruses and unwanted programs.

Note

We recommend regularly installing Microsoft updates to close any gaps in security.

There is no network connection available in a virtual machine (e.g. VMWare, Virtual PC, ...) if Avira FireWall is installed on the host machine and the security level of Avira FireWall is set to medium or high.

If Avira FireWall is installed on a computer on which a virtual machine (for example VMWare, virtual PC, etc.) is also running, the Avira FireWall will block all network connections for the virtual machine when the security level of the Avira FireWall is set to medium or high. If the security level is set to low, the FireWall works as expected.

Reason: The virtual machine emulates a network card by means of software. This emulation encapsulates the data packages of the guest system in special packages (UDP packages) and routes them via the external gateway back to the host system. Avira FireWall rejects these packages coming from outside, starting from security level medium.

To avoid this behavior do the following:

Go to Control Center and select the section Online protection > FireWall. Click the Configuration button.

The Configuration dialog box is displayed. You are in the configuration section

Application rules. Activate the Expert mode option. Select the configuration section Adapter rules. Click add rule. Select UDP in the section Incoming rules. Type the name of the rule in the Section Name of the rule. Click OK.

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FAQ, Tips

Check if the rule is directly above the rule Deny all IP packets.

Warning

This rule is potentially dangerous because it will allow UDP packets without any filtering! After working with the virtual machine change to your previous security level.

Virtual Private Network (VPN) Connection is blocked, if the security level of Avira FireWall is set to medium or high.

Reason: This problem is caused by the last rule Deny all IP packets which discards all packets that do not comply with any of the rules above it. The type of packages dispatched by the VPN software (so-called GRE packets) do not fit into the other categories and therefore they are filtered by this rule.

Replace the rule Deny all IP packets with two new rules which will deny the TCP and UPD packets. In this way there is the possibility to allow packets of other protocols.

An email sent via a TSL connection has been blocked by Mail Protection.

Reason: Transport Layer Security (TLS: encryption protocol for data transfers on the Internet) is not supported by Mail Protection at this time. The following options are available for sending the email:

Use a different port from port 25, which is used by SMTP. This will bypass monitoring

by Mail Protection. Turn off the TSL encrypted connection and disable TSL support in your email client. Disable (temporarily) monitoring of outgoing emails by Mail Protection in the

configuration under Mail Protection > Scan.

Webchat is not operational: Chat messages are not displayed; data are being loaded in the browser.

This phenomenon may occur during chats, which are based on the HTTP protocol with 'transfer-encoding= chunked‟.

Reason: Web Protection checks the data sent completely for viruses and undesired programs first of all, before the data are loaded into the web browser. During a data transfer with „transfer-encoding= chunked‟, Web Protection cannot determine the message length or the data volume.

Enter the configuration of the URL of the web chats as an exception (see

Configuration: Web Protection > Exceptions).

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FAQ, Tips

Shortcut

Description

Ctrl + Tab Ctrl + Page down

Navigation in the Control Center Go to next section.

Ctrl + Shift + Tab Ctrl + Page up

Navigation in the Control Center Go to previous section.

← ↑ → ↓

Navigation in the configuration sections First, use the mouse to set the focus on a configuration section.

Tab

Change to the next option or options group.

Shift + Tab

Change to the previous option or options group.

← ↑ → ↓

Change between the options in a marked drop-down list or between several options in a group of options.

Space

Activate or deactivate a check box, if the active option is a check box.

Alt + underlined letter

Select option or start command.

Alt + ↓ F4

Open selected drop-down list. Esc

Close selected drop-down list. Cancel command and close dialog.

8.2 Shortcuts

Keyboard commands - also called shortcuts - offer a fast possibility to navigate through the program, to retrieve individual modules and to start actions.

Below we provide you with an overview of the available keyboard commands. Please find further indications regarding the functionality in the corresponding chapter of the help.

8.2.1 In dialog boxes

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FAQ, Tips

Enter

Start command for the active option or button.

Shortcut

Description

Alt + Space

Display system menu.

Alt + Tab

Shift between the help and the other opened windows.

Alt + F4

Close help.

Shift + F10

Display context menu of the help.

Ctrl + Tab

Go to next section in the navigation window.

Ctrl + Shift + Tab

Go to previous section in the navigation window.

Page up

Change to the subject, which is displayed above in the contents, in the index or in the list of the search results.

Page down

Change to the subject, which is displayed below the current subject in the contents, in the index or in the list of the search results.

Page up Page down

Browse through a subject.

Shortcut

Description

Display help

Alt + F4

Close Control Center

8.2.2 In the help

8.2.3 In the Control Center

General

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FAQ, Tips

Refresh

Open configuration

Start update

Shortcut

Description

Rename selected profile

Start scan with the selected profile

Create desktop link for the selected profile

Ins

Create new profile

Del

Delete selected profile

Shortcut

Description

Return

Properties

Shortcut

Description

Rescan object

Restore object

Scan section

FireWall section

Quarantine section

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FAQ, Tips

Send object

Restore object to...

Return

Properties

Ins

Add file

Del

Delete object

Shortcut

Description

Edit job

Return

Properties

Ins

Insert new job

Del

Delete job

Shortcut

Description

Display report file

Print report file

Return

Display report

Del

Delete report(s)

Scheduler section

Reports section

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FAQ, Tips

Shortcut

Description

Export event(s)

Return

Show event

Del

Delete event(s)

Events section

8.3 Windows Security Center

- Windows XP Service Pack 2 or higher -

8.3.1 General

The Windows Security Center checks the status of a computer for important security aspects.

If a problem is detected with one of these important points (e.g. an outdated anti-virus program), the Security Center issues an alert and gives recommendations on how to protect your computer better.

8.3.2 The Windows Security Center and your Avira product

FireWall

You may receive the following information from the Security Center with regard to your firewall:

 Firewall ACTIVE / Firewall on  Firewall INACTIVE / Firewall off

Firewall ACTIVE / Firewall on

After installing your Avira product and turning off Windows Firewall, you will receive the following message:

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FAQ, Tips

Firewall INACTIVE / Firewall off

You will receive the following message as soon as you disable the Avira FireWall:

Note

You can enable or disable the Avira FireWall via the Status tab in the Control Center.

Warning

If you turn the Avira FireWall off, your computer is no longer prevented by unauthorized users from gaining access to it through a network or the Internet.

Virus protection software / Protection against malicious software

You may receive the following information from the Windows Security Center with regard to your virus protection:

 Virus protection NOT FOUND  Virus protection OUT OF DATE  Virus protection ON  Virus protection OFF  Virus protection NOT MONITORED

Virus protection NOT FOUND

This information of the Windows Security Center appears when the Windows Security Center has not found any anti-virus software on your computer.

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FAQ, Tips

Note

Install your Avira product on your computer to protect it against viruses and other unwanted programs!

Virus protection OUT OF DATE

If you have already installed Windows XP Service Pack 2 or Windows Vista and then install your Avira product or you install Windows XP Service Pack 2 or Windows Vista on a system on which your Avira product has already been installed, you will receive the following message:

Note

In order for the Windows Security Center to recognize your Avira product as upto-date, an update must be performed after installation. Update your system by carrying out an update.

Virus protection ON

After installation of your Avira product and a subsequent update, you will receive the following message:

Your Avira product is now up-to-date and the Avira Realtime Protection is enabled.

Virus protection OFF

You receive the following message if you disable the Avira Realtime Protection or stop the Realtime Protection service.

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FAQ, Tips

Note

You can enable or disabled Avira Realtime Protection in the Overview > Status section of the Control Center. You can also see that the Avira Realtime Protection is enabled if the red umbrella in your taskbar is open.

Virus protection NOT MONITORED

If you receive the following message from the Windows Security Center, you have decided that you want to monitor your anti-virus software yourself.

Note

This function is not supported by Windows Vista.

Note

The Windows Security Center is supported by your Avira product. You can enable this option at any time via the Recommendations button.

Note

Even if you have installed Windows XP Service Pack 2 or Windows Vista, you still require a virus protection solution. Although Windows XP Service Pack 2 monitors your anti-virus software, it does not contain any anti-virus functions itself. Therefore you would not be protected against viruses and other malware without an additional anti-virus solution!

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Viruses and more

9. Viruses and more

9.1 Threat categories

Adware

Adware is software that presents banner ads or in pop-up windows through a bar that appears on a computer screen. These advertisements usually cannot be removed and are consequently always visible. The connection data allow many conclusions on the usage behavior and are problematic in terms of data security.

Your Avira product detects Adware. If the Adware option is enabled with a check mark in the configuration under Threat categories, you receive a corresponding alert if your Avira product detects adware.

Adware/Spyware

Software that displays advertising or software that sends the user‟s personal data to a third party, often without their knowledge or consent, and for this reason may be unwanted.

Your Avira product recognizes "Adware/Spyware". If the option Adware/Spyware is enabled with a check mark in the configuration under Threat categories, you receive a corresponding alert if your Avira product detects adware or spyware.

Application

The term APPL, respectively application, refers to an application which may involve a risk when used or is of dubious origin.

Your Avira product recognizes "Application (APPL)". If the option Application is enabled with a check mark in the configuration under Threat categories, you receive a corresponding alert if your Avira product detects such behavior.

Backdoor Clients

In order to steal data or manipulate computers, a backdoor server program is smuggled in unknown to the user. This program can be controlled by a third party using backdoor control software (client) via the Internet or a network.

Your Avira product recognizes "Backdoor control software". If the Backdoor control software option is enabled with a check mark in the configuration under Threat categories, you receive a corresponding alert if your Avira product detects such software.

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Viruses and more

Dialer

Certain services available in the Internet have to be paid for. They are invoiced in Germany via dialers with 0190/0900 numbers (or via 09x0 numbers in Austria and Switzerland; in Germany, the number is set to change to 09x0 in the medium term). Once installed on the computer, these programs guarantee a connection via a suitable premium rate number whose scale of charges can vary widely.

The marketing of online content via your telephone bill is legal and can be of advantage to the user. Genuine dialers leave no room for doubt that they are used deliberately and

intentionally by the user. They are only installed on the user‟s computer subject to the

user‟s consent, which must be given via a completely unambiguous and clearly visible

labeling or request. The dial-up process of genuine dialers is clearly displayed. Moreover, genuine dialers tell you the incurred costs exactly and unmistakably.

Unfortunately there are also dialers which install themselves on computers unnoticed, by dubious means or even with deceptive intent. For example they replace the Internet user‟s default data communication link to the ISP (Internet Service Provider) and dial a costincurring and often horrendously expensive 0190/0900 number every time a connection is made. The affected user will probably not notice until his next phone bill that an unwanted 0190/0900 dialer program on his computer has dialed a premium rate number with every connection, resulting in dramatically increased costs.

We recommend that you ask your telephone provider to block this number range directly for immediate protection against undesired dialers (0190/0900 dialers).

Your Avira product can detect the familiar dialers by default. If the option Dialers is enabled with a check mark in the configuration under Threat

categories, you receive a corresponding alert if a dialer is detected. You can now simply

delete the potentially unwanted 0190/0900 dialer. However, if it is a wanted dial-up program, you can declare it an exceptional file and this file is then no longer scanned in future.

Double Extension Files

Executable files that hide their real file extension in a suspicious way. This camouflage method is often used by malware.

Your Avira product recognizes "Double Extension Files". If the option Double Extension files is enabled with a check mark in the configuration under Threat categories, you receive a corresponding alert if your Avira product detects such files.

Fraudulent software

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Viruses and more

them pay to eliminate it. There are also cases when the victims are lead to believe they were attacked and they are instructed to carry out an action, which in reality is the real attack.

Your Avira product detects scareware. If the option Fraudulent software is enabled with a check mark in the configuration Threat categories, you receive a corresponding alert if your Avira product detects such files.

Games

There is a place for computer games - but it is not necessarily at work (except perhaps in the lunch hour). Nevertheless, with the wealth of games downloadable from the Internet, a fair bit of mine sweeping and Patience playing goes on among company employees and civil servants. You can download a whole array of games via the Internet. Email games have also become more popular: numerous variants are circulating, ranging from simple chess to "fleet exercises" (including torpedo combats): The corresponding moves are sent to partners via email programs, who answer them.

Studies have shown that the number of working hours devoted to computer games has long reached economically significant proportions. It is therefore not surprising that more and more companies are considering ways of banning computer games from workplace computers.

Your Avira product recognizes computer games. If the Games option is enabled with a check mark in the configuration under Threat categories, you receive a corresponding alert if your Avira product detects a game. The game is now over in the truest sense of the word, because you can simply delete it.

Jokes

Jokes are merely intended to give someone a fright or provide general amusement without causing harm or reproducing. When a joke program is loaded, the computer will usually start at some point to play a tune or display something unusual on the screen. Examples of jokes are the washing machine in the disk drive (DRAIN.COM) or the screen eater (BUGSRES.COM).

But beware! All symptoms of joke programs may also originate from a virus or Trojan. At the very least users will get quite a shock or be thrown into such a panic that they themselves may cause real damage.

Thanks to the extension of its scanning and identification routines, your Avira product is able to detect joke programs and eliminate them as unwanted programs if required. If the option Jokes is enabled with a check mark in the configuration under Threat categories, a corresponding alert is issued if a joke program is detected.

Phishing

Phishing, also known as "brand spoofing" is a clever form of data theft aimed at customers or potential customers of Internet service providers, banks, online banking services,

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registration authorities. When submitting your email address on the Internet, filling in online forms, accessing newsgroups or websites, your data can be stolen by "Internet crawling spiders" and then used without your permission to commit fraud or other crimes.

Your Avira product recognizes "Phishing". If the option Phishing is enabled with a check mark in the configuration under Threat categories, you receive a corresponding alert if your Avira product detects such behavior.

Programs that violate the private domain

Software that may be able to compromise the security of your system, initiate unwanted program activities, damage your privacy or spy on your user behavior and could therefore be unwanted.

Your Avira product detects "Security Privacy Risk" software. If the option Programs that violate the private domain is enabled with a check mark in the configuration under

Threat categories, you receive a corresponding alert if your Avira product detects such

software.

Unusual Runtime Packers

Files that have been compressed with an unusual runtime packer and that can therefore be classified as potentially suspicious.

Your Avira product recognizes "Unusual runtime packers". If the option Unusual runtime packers is enabled with a check mark in the configuration under Threat categories, you receive a corresponding alert if your Avira product detects such packers.

9.2 Viruses and other malware

Adware

Backdoors

A backdoor can gain access to a computer by bypassing the computer access security mechanisms.

A program that is being executed in the background generally enables the attacker almost unlimited rights. User's personal data can be spied with the backdoor's help.. But are mainly used to install further computer viruses or worms on the relevant system.

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Viruses and more

Boot viruses

The boot or master boot sector of hard disks is mainly infected by boot sector viruses. They overwrite important information necessary for the system execution. One of the awkward consequences: the computer system cannot be loaded any more…

Bot-Net

A bot-net is defined as a remote network of PCs (on the Internet) that is composed of bots that communicate with each other. A bot-net can comprise a collection of cracked machines running programs (usually referred to as worms, Trojans) under a common command and control infrastructure. Bot-nets serve various purposes, including denial-ofservice attacks etc., usually without the affected PC user's knowledge. The main potential of bot-nets is that the networks can achieve grow to thousands of computers and their total bandwidth exceeds most conventional Internet accesses.

Exploit

An exploit (security gap) is a computer program or script that takes advantage of a bug, glitch or vulnerability leading to privilege escalation or denial of service on a computer system. One form of exploitation for example is an attack from the Internet with the help of manipulated data packages. Programs can be infiltrated in order to obtain higher access.

Fraudulent software

Also known as "scareware" or "rogueware", it is a fraudulent software that pretends that your computer is infected by viruses or malware. This software looks deceptively similar to professional Antivirus software but is meant to raise uncertainty or to scare the user. Its purpose is to make the victims feel threatened of imminent (unreal) danger and to make them pay to eliminate it. There are also cases when the victims are lead to believe they were attacked and they are instructed to carry out an action, which in reality is the real attack.

Hoaxes

For several years, Internet and other network users have received alerts about viruses that are purportedly spread via email. These alerts are spread via email with the request that they should be sent to the highest possible number of colleagues and to other users, in order to warn everyone against the "danger".

Honeypot

A honeypot is a service (program or server) installed in a network. Its function is to monitor a network and log attacks. This service is unknown to the legitimate user - because of this

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reason he is never addressed. If an attacker examines a network for the weak points and uses the services which are offered by a honeypot, it is logged and an alert is triggered.

Macro viruses

Macroviruses are small programs that are written in the macro language of an application (e.g. WordBasic under WinWord 6.0) and that can normally only spread within documents of this application. Because of this, they are also called document viruses. In order to be active, they need that the corresponding applications are activated and that one of the infected macros has been executed. Unlike "normal" viruses, macro viruses consequently do not attack executable files but they do attack the documents of the corresponding host application.

Pharming

Pharming is a manipulation of the host file of web browsers to divert enquiries to spoofed websites. This is a further development of classic phishing. Pharming fraudsters operate their own large server farms on which fake websites are stored. Pharming has established itself as an umbrella term for various types of DNS attacks. In the case of a manipulation of the host file, a specific manipulation of a system is carried out with the aid of a Trojan or virus. The result is that the system can now only access fake websites, even if the correct web address is entered.

Phishing

Phishing means angling for personal details of the Internet user. Phishers generally send their victims apparently official letters such as emails that are intended to induce them to reveal confidential information to the culprits in good faith, in particular user names and passwords or PINs and TANs of online banking accounts. With the stolen access details, the phishers can assume the identities of the victims and carry out transactions in their name. What is clear is that: banks and insurance companies never ask for credit card numbers, PINs, TANs or other access details by email, SMS or telephone.

Polymorph viruses

Polymorph viruses are the real masters of disguise. They change their own programming codes - and are therefore very hard to detect.

Program viruses

A computer virus is a program that is capable of attaching itself to other programs after being executed and cause an infection. Viruses multiply themselves unlike logic bombs and Trojans. In contrast to a worm, a virus always requires a program as host, where the virus deposits its virulent code. The program execution of the host itself is not changed as a rule.

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Rootkits

A rootkit is a collection of software tools that are installed after a computer system has been infiltrated to conceal logins of the infiltrator, hide processes and record data generally speaking: to make themselves invisible. They attempt to update already installed spy programs and reinstall deleted spyware.

Script viruses and worms

Such viruses are extremely easy to program and they can spread - if the required technology is on hand - within a few hours via email round the globe.

Script viruses and worms use one of the script languages, such as Javascript, VBScript etc., to insert themselves in other, new scripts or to spread themselves by calling operating system functions. This frequently happens via email or through the exchange of files (documents).

A worm is a program that multiplies itself but that does not infect the host. Worms cannot consequently form part of other program sequences. Worms are often the only possibility to infiltrate any kind of damaging programs on systems with restrictive security measures.

Spyware

Spyware are so called spy programs that intercept or take partial control of a computer's operation without the user's informed consent. Spyware is designed to exploit infected computers for commercial gain.

Trojan horses (short Trojans)

Trojans are pretty common nowadays. Trojans include programs that pretend to have a particular function, but that show their real image after execution and carry out a different function that, in most cases, is destructive. Trojan horses cannot multiply themselves, which differentiates them from viruses and worms. Most of them have an interesting name (SEX.EXE or STARTME.EXE) with the intention to induce the user to start the Trojan. Immediately after execution they become active and can, for example, format the hard disk. A dropper is a special form of Trojan that 'drops' viruses, i.e. embeds viruses on the computer system.

Zombie

A zombie PC is a computer that is infected with malware programs and that enables hackers to abuse computers via remote control for criminal purposes. On command, the affected PC starts denial-of-service (DoS) attacks, for example, or sends spam and phishing emails.

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Info and Service

10. Info and Service

This chapter contains information on how to contact us.

 see Chapter Contact address  see Chapter Technical support  see Chapter Suspicious files  see Chapter Report false positives  see Chapter Your feedback for more security

10.1 Contact address

If you have any questions or requests concerning the Avira product range, we will be pleased to help you. For our contact addresses, please refer to the Control Center under Help > About Avira Professional Security.

10.2 Technical support

Avira support provides reliable assistance in answering your questions or solving a technical problem.

All necessary information on our comprehensive support service can be obtained from our website:

http://www.avira.com/professional-support So that we can provide you with fast, reliable help, you should have the following

information ready:

 License information. You can find the program interface under the menu item Help >

About Avira Professional Security > License information. See License information.

 Version information. You can find the program interface under the menu item Help >

About Avira Professional Security > Version information. See Version information.

 Operating system version and any Service Packs installed.  Installed software packages, e.g. anti-virus software of other vendors.  Exact messages of the program or of the report file.

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10.3 Suspicious file

Viruses that may not yet be detected or removed by our products or suspect files can be sent to us. We provide you with several ways of doing this.

 Identify the file in the quarantine manager of the Control Center and select the item

Send file via the context menu or the corresponding button.

 Send the required file packed (WinZIP, PKZip, Arj etc.) in the attachment of an email to

the following address:

virus-professional@avira.com

As some email gateways work with anti-virus software, you should also provide the file(s) with a password (please remember to tell us the password).

 You can also send us the suspicious file via our website: http://www.avira.com/sample-

upload

10.4 Reporting false positives

If you believe that your Avira product is reporting a detection in a file that is most likely "clean", send the relevant file packed (WinZIP, PKZip, Arj etc.) as an email attachment to the following address:

virus-professional@avira.com

As some email gateways work with anti-virus software, you should also provide the file(s) with a password (please remember to tell us the password).

10.5 Your feedback for more security

At Avira, our customers‟ security is paramount. For this reason, we don't just have an inhouse expert team that tests the quality and security of every Avira solution before the product is released. We also attach great importance to the indications regarding security relevant gaps that could develop and we treat those seriously.

If you think you have detected a security gap in one of our products, please send us an email to the following address:

vulnerabilities-professional@avira.com

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Reference: Configuration options

11. Reference: Configuration options

The configuration reference documents all available configuration options.

11.1 System Scanner

The System Scanner section of configuration is responsible for the configuration of the on-demand scan. (Options available in expert mode only.)

11.1.1 Scan

You can define the behavior of the on-demand scan routine (options available in expert mode only). If you select certain directories to be scanned, depending on the configuration, the System Scanner scans:

 with a certain scanning priority,  also boot sectors and main memory,  all or selected files in the directory.

Files The System Scanner can use a filter to scan only those files with a certain extension

(type).

All files

If this option is enabled, all files are scanned for viruses or unwanted programs, irrespective of their content and file extension. The filter is not used.

Note

If All files is enabled, the button File extensions cannot be selected.

Use smart extensions

If this option is enabled, the selection of the files scanned for viruses or unwanted programs is automatically chosen by the program. This means that your Avira program decides whether the files are scanned or not based on their content. This procedure is somewhat slower than Use file extension list, but more secure, since not only on the basis of the file extension is scanned. This option is enabled as the default setting and is recommended.

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Reference: Configuration options

Note

If Use smart extensions is enabled, the button File extensions cannot be selected.

Use file extension list

If this option is enabled, only files with a specified extension are scanned. All file types that may contain viruses and unwanted programs are preset. The list can be edited manually via the button "File extension".

Note

If this option is enabled and you have deleted all entries from the list with file extensions, this is indicated with the text "No file extensions" under the button

File extensions.

File extensions

With the aid of this button, a dialog box is opened in which all file extensions are displayed that are scanned in "Use file extension list" mode. Default entries are set for the extensions, but entries can be added or deleted.

Note

Please note that the default list may vary from version to version.

Additional settings

Scan boot sectors of selected drives

If this option is enabled, the System Scanner scans the boot sectors of the drives selected for the system scan. This option is enabled as the default setting.

Scan master boot sectors

If this option is enabled, the System Scanner scans the master boot sectors of the hard disk(s) used in the system.

Ignore offline files

If this option is enabled, the direct scan ignores so-called offline files completely during a scan. This means that these files are not scanned for viruses and unwanted programs. Offline files are files that were physically moved by a so-called Hierarchical Storage Management System (HSMS) from the hard disk onto a tape, for example. This option is enabled as the default setting.

Integrity checking of system files

When this option is enabled, the most important Windows system files are subjected to a particularly secure check for changes by malware during every on-demand scan. If

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Reference: Configuration options

an amended file is detected, this is reported as suspect. This function uses a lot of computer capacity. That is why the option is disabled as the default setting.

Note

This option is only available with Windows Vista and higher. The option is not available if you are managing the Avira program under AMC.

Note

This option should not be used if you are using third-party tools that modify system files and adapt the boot or start screen to your own requirements. Examples of such tools are skinpacks, TuneUp utilities or Vista Customization.

Optimized scan

When the option is enabled, the processor capacity is optimally utilized during a System Scanner scan. For performance reasons, an optimized scan is only logged on standard level.

Note

This option is only available on multi-processor systems. If your Avira program is managed with AMC, the option is always displayed and can be enabled: If the managed system does not have more than one processor, the System Scanner option is not used.

Follow symbolic links

If this option is enabled, System Scanner performs a scan that follows all symbolic links in the scan profile or selected directory and scans the linked files for viruses and malware.

Note

The option does not include any shortcuts, but refers exclusively to symbolic links (generated by mklink.exe) or Junction Points (generated by junction.exe) that are transparent in the file system.

Search for Rootkits before scan

If this option is enabled and a scan is started, the System Scanner scans the Windows system directory for active rootkits in a so-called shortcut. This process does not scan your computer for active rootkits as comprehensively as the scan profile "Scan for rootkits", but it is significantly quicker to perform.

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Reference: Configuration options

Note

The rootkits scan is not available for Windows XP 64 bit !

Scan Registry

If this option is enabled, the Registry is scanned for references to malware.

Ignore files and paths on network drives

If this option is enabled, network drives connected to the computer are excluded from the on-demand scan. This option is recommended when the servers or other workstations are themselves protected with anti-virus software. This option is disabled as the default setting.

Scan process

Allow stopping the Scanner

If this option is enabled, the scan for viruses or unwanted programs can be terminated at any time with the button "Stop" in the "Luke Filewalker" window. If you have disabled this setting, the Stop button in the "Luke Filewalker" window has a gray background. Premature ending of a scan process is thus not possible! This option is enabled as the default setting.

Scanner priority

With the on-demand scan, the System Scanner distinguishes between priority levels. This is only effective if several processes are running simultaneously on the workstation. The selection affects the scanning speed.

low

The System Scanner is only allocated processor time by the operating system, if no other process requires computation time, i.e. as long as only the System Scanner is running, the speed is maximum. All in all, work with other programs is optimal: The computer responds more quickly if other programs require computation time while the System Scanner continues running in the background.

normal

The System Scanner is executed with normal priority. All processes are allocated the same amount of processor time by the operating system. This option is enabled as the default setting and is recommended. Under certain circumstances, work with other applications may be affected.

high

The System Scanner has the highest priority. Simultaneous work with other applications is almost impossible. However, the System Scanner completes its scan at maximum speed.

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Reference: Configuration options

Action on detection

You can define the actions to be performed by System Scanner when a virus or unwanted program is detected. (Options available in expert mode only.)

Interactive

If this option is enabled, the results of the System Scanner scan are displayed in a dialog box. When carrying out a scan with the System Scanner, you will receive an alert with a list of the affected files at the end of the scan. You can use the contentsensitive menu to select an action to be executed for the various infected files. You can execute the standard actions for all infected files or cancel the System Scanner.

Note

In the System Scanner dialog, the action Quarantine is displayed as the default action.

Permitted actions In this box actions can be specified, which can be selected in individual or expert

notification mode in case of a virus detection. You must activate the corresponding options for this.

Repair

The System Scanner repairs the infected file if possible.

Rename

The System Scanner renames the file. Direct access to these files (e.g. with doubleclick) is therefore no longer possible. The file can be repaired at a later time and renamed again.

Quarantine

The System Scanner moves the file to Quarantine. The file can be recovered from quarantine manager if it has an informative value or - if necessary - sent to the Avira Malware Research Center. Depending on the file, further selection options are available in the quarantine manager.

Delete

The file will be deleted. This process is much faster than "overwrite and delete".

Ignore

The file is to be ignored.

Overwrite and delete

The System Scanner overwrites the file with a default pattern and then deletes it. It cannot be restored.

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Reference: Configuration options

Default

The button is used to define a default action by the System Scanner to handle the files encountered. Highlight an action and click the "Default" button. Only the selected default action for the relevant files can be executed in combined notification mode. The selected default action for the relevant files is preselected in individual and expert notification mode.

Note

The action repair cannot be selected as the default action.

Note

If you have selected Delete or Overwrite and delete as the default action and wish to set the notification mode to combined, please note the following: In the case of heuristic hits, the affected files are not deleted, but are instead moved to quarantine.

Automatic

If this option is enabled, no dialog box in case of a virus detection appears. The System Scanner reacts according to the settings you predefine in this section as primary and secondary action.

Copy file to quarantine before action

If this option is enabled, the System Scanner creates a backup copy before carrying out the requested primary or secondary action. The back-up copy is saved in Quarantine, where the file can be restored if it is of informative value. You can also send the backup copy to the Avira Malware Research Center for further investigation.

Display detection alerts

If this option is activated, then for each detection of a virus or unwanted program an alert appears showing the actions being executed.

Primary action Primary action is the action performed when the System Scanner finds a virus or an

unwanted program. If the option "Repair" is selected but the affected file cannot be repaired, the action selected under "Secondary action" is performed.

Note

The option Secondary action can only be selected if the setting Repair was selected under Primary action.

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Reference: Configuration options

Repair

If this option is enabled, the System Scanner repairs affected files automatically. If the System Scanner cannot repair an affected file, it carries out the action selected under

Secondary action.

Note

An automatic repair is recommended, but means that the System Scanner modifies files on the workstation.

Rename

If this option is enabled, the System Scanner renames the file. Direct access to these files (e.g. with double-click) is therefore no longer possible. Files can later be repaired and given their original names again.

Quarantine

If this option is enabled, the System Scanner moves the file to the quarantine. These files can later be repaired or - if necessary - sent to the Avira Malware Research Center.

Delete

If this option is enabled, the file is deleted. This process is much faster than "overwrite and delete".

Ignore

If this option is enabled, access to the file is allowed and the file is left as it is.

Warning

The affected file remains active on your workstation! It may cause serious damage on your workstation!

Overwrite and delete

If this option is enabled, the System Scanner overwrites the file with a default pattern and then deletes it. It cannot be restored.

Secondary action The option "Secondary action" can only be selected if the setting Repair was

selected under "Primary action". With this option it can now be decided what is to be done with the affected file if it cannot be repaired.

Rename

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Reference: Configuration options

Quarantine

If this option is enabled, the System Scanner moves the file to Quarantine. These files can later be repaired or - if necessary - sent to the Avira Malware Research Center.

Delete

If this option is enabled, the file is deleted. This process is much faster than "overwrite and delete".

Ignore

If this option is enabled, access to the file is allowed and the file is left as it is.

Warning

The affected file remains active on your workstation! It may cause serious damage on your workstation!

Overwrite and delete

If this option is enabled, the System Scanner overwrites the file with a default pattern and then deletes (wipes) it. It cannot be restored.

Note

If you have selected Delete or Overwrite and delete as the primary or secondary action, you should note the following: In the case of heuristic hits, the affected files are not deleted, but are instead moved to quarantine.

Further actions

Launch program following detection After the on-demand scan, the System Scanner can open a file of your choice if at least

one virus or unwanted program has been detected, for example an email program, so that you can inform other users or the administrator. (Options available in expert mode only.)

Note

For security reasons it is only possible to start a program after a detection when a user is logged on the computer. The file is then opened with the rights that apply to the logged on user. If no user is logged on, this option is not performed.

Program name

In this input box you can enter the name and the relevant path of the program that the System Scanner should start after a detection.

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Reference: Configuration options

This button opens a window in which you can select the desired program with the aid of the file selection dialog.

Arguments

In this input box you can enter command line parameters for the program to be started if necessary.

Event log

Use event log

If this option is enabled, an event report with the results of the scan is transferred to the Windows Event Log after a System Scanner scan has been completed. The events can be called up in the Windows Event Viewer. The option is disabled as the default setting. (Option available in expert mode only.)

Scanner in the scan for viruses or unwanted programs. Please enter as few exceptions as possible here and really only files that, for whatever

reason, should not be included in a normal scan. We recommend that you always scan these files for viruses or unwanted programs before they are included in this list!

Note

The entries in the list must not result in more than 6000 characters in total.

Warning

These files are not included in a scan!

Note

The files included in this list are recorded in the report file. Please check the report file from time to time for unscanned files, as perhaps the reason you excluded a file here no longer exists. In this case you should remove the name of this file from this list again.

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Reference: Configuration options

Input box

In this input box you can enter the name of the file object that is not included in the ondemand scan. No file object is entered as the default setting.

The button opens a window in which you can select the required file or the required path. When you have entered a file name with its complete path, only this file is not scanned for infection. If you have entered a file name without a path, all files with this name (irrespective of the path or drive) are not scanned.

Add

With this button, you can add the file object entered in the input box to the display window.

Delete

The button deletes a selected entry from the list. This button is inactive if no entry is selected.

Note

If you add a complete partition to the list of the file objects, only those files that are saved directly under the partition will be excluded from the scan, which does not apply to files in sub-directories on the corresponding partition: Example: File object to be skipped: D:\ = D:\file.txt will be excluded from the scan of the System Scanner, D:\folder\file.txt will not be excluded from the scan.

Note

If you are managing the Avira program in AMC, you can use variables in the path details for file exceptions. You can find a list of variables you can use under Variables: Realtime Protection und System Scanner Exceptions.

Heuristic

This configuration section contains the settings for the heuristic of the scan engine. (Options available in expert mode only.)

Avira products contain very powerful heuristics that can proactively uncover unknown malware, i.e. before a special virus signature to combat the damaging element has been created and before a virus guard update has been sent. Virus detection involves an extensive analysis and investigation of the affected codes for functions typical of malware. If the code being scanned exhibits these characteristic features, it is reported as being suspicious. This does not necessarily mean that the code is in fact malware. False

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Reference: Configuration options

positives do sometimes occur. The decision on how to handle affected code is to be made by the user, e.g. based on his or her knowledge of whether the source of the code is trustworthy or not.

Macrovirus heuristic

Your Avira product contains a highly powerful macrovirus heuristic. If this option is enabled, all macros in the relevant document are deleted in the event of a repair, alternatively suspect documents are only reported, i.e. you receive an alert. This option is enabled as the default setting and is recommended.

Advanced Heuristic Analysis and Detection (AHeAD)

enable AHeAD

Your Avira program contains a very powerful heuristic in the form of Avira AHeAD technology, which can also detect unknown (new) malware. If this option is enabled, you can define how "aggressive" this heuristic should be. This option is enabled as the default setting.

Low detection level

If this option is enabled, slightly less unknown malware is detected, the risk of false alerts is low in this case.

Medium detection level

This option is enabled as the default setting if you have selected the use of this heuristic.

High detection level

If this option is enabled, significantly more unknown malware is detected, but there are also likely to be false positives.

11.1.2 Report

The System Scanner has a comprehensive reporting function. You thus obtain precise information on the results of an on-demand scan. The report file contains all entries of the system as well as alerts and messages of the on-demand scan. (Options available in expert mode only.)

Note

To be able to establish what actions the System Scanner has performed, when viruses or unwanted programs have been detected, you should activate the report file in the expert-mode configuration.

Reporting

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Reference: Configuration options

Off

If this option is enabled, the System Scanner does not report the actions and results of the on-demand scan.

Default

When this option is activated, the System Scanner logs the names of the files concerned with their path. In addition, the configuration for the current scan, version information and information on the licensee is written in the report file.

Extended

When this option is activated, the System Scanner logs alerts and tips in addition to the default information.

Complete

When this option is activated, the System Scanner also logs all scanned files. In addition, all files involved as well as alerts and tips are included in the report file.

Note

If you have to send us a report file at any time (for troubleshooting), please create this report file in this mode.

11.2 Realtime Protection

The Realtime Protection section of the configuration is responsible for the configuration of the on-access scan. (Options available in expert mode only.)

11.2.1 Scan

You will normally want to monitor your system constantly. To this end, use the Realtime Protection (= on-access System Scanner). You can thus scan all files that are copied or opened on the computer "on the fly", for viruses and unwanted programs. (Options available in expert mode only.)

Files The Realtime Protection can use a filter to scan only those files with a certain extension

(type).

All files

If this option is enabled, all files are scanned for viruses or unwanted programs, irrespective of their content and their file extension.

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Reference: Configuration options

Note

If All files is enabled, the File extensions button cannot be selected.

Use smart extensions

If this option is enabled, the selection of the files scanned for viruses or unwanted programs is automatically chosen by the program. This means that the program decides whether the files are scanned or not based on their content. This procedure is somewhat slower than Use file extension list, but more secure, since not only on the basis of the file extension is scanned.

Note

If Use smart extensions is enabled, the File extensions button cannot be selected.

Use file extension list

Note

If this option is enabled and you have deleted all entries from the list with file extensions, this is indicated with the text "No file extensions" under the File

extensions button.

File extensions

Note

Please note that the file extension list may vary from version to version.

Scan mode Here the time for scanning of a file is defined.

Scan when reading

If this option is enabled, the Realtime Protection scans the files before they are read or executed by the application or the operating system.

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Reference: Configuration options

Scan when writing

If this option is enabled, the Realtime Protection scans a file when writing. You can only access the file again after this process has been completed.

Scan when reading and writing

If this option is enabled, the Realtime Protection scans files before opening, reading and executing and after writing. This option is enabled as the default setting and is recommended.

Drives

Monitor network drives

If this option is enabled, files on network drives (mapped drives) such as server volumes, peer drives etc., are scanned.

Note

In order not to reduce the performance of your computer too much, the option

Monitor network drives should only be enabled in exceptional cases.

Warning

If this option is disabled, the network drives are not monitored. They are no longer protected against viruses or unwanted programs!

Note

When files are executed on network drives, they are scanned by the Realtime Protection irrespective of the setting for the Monitor network drives option. In some cases files on network drives are scanned while being opened, even though the Monitor network drives option is disabled. Reason: These files are accessed with „Execute File‟ rights. If you want to exclude these files or even executed files on network drives from scanning by the Realtime Protection, enter the files in the list of file objects to be excluded (see: Realtime Protection

> Scan > Exceptions).

Enable caching

If this option is enabled, monitored files on network drives will be made available in the Realtime Protection's cache. Monitoring of network drives without the caching function is more secure, but does not perform as well as the monitoring of network drives with caching.

Action on detection

You can define the actions to be performed by Realtime Protection when a virus or unwanted program is detected. (Options available in expert mode only.)

Interactive

If this option is enabled, a desktop notification appears when Realtime Protection detects a virus or unwanted program. You have the option of removing the detected malware or accessing other possible virus treatment actions via the "Details" button. The actions are displayed in a dialog box. This option is enabled as the default setting.

Permitted actions In this display box you can specify the virus management actions that should be

available as further actions in the dialog box. You must activate the corresponding options for this.

Repair

Realtime Protection repairs the infected file if possible.

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Reference: Configuration options

Rename

Realtime Protection renames the file. Direct access to these files (e.g. with doubleclick) is therefore no longer possible. The file can be repaired at a later time and renamed again.

Quarantine

Realtime Protection moves the file to Quarantine. The file can be recovered from Quarantine manager if it has an informative value or - if necessary - sent to the Avira Malware Research Center. Depending on the file, further options are available in the Quarantine manager.

Delete

The file will be deleted. This process is much faster than Overwrite and delete (see below).

Ignore

Access to the file is permitted and the file is ignored.

Overwrite and delete

Realtime Protection overwrites the file with a default pattern before deleting it. It cannot be restored.

Warning

If Realtime Protection is set to Scan when writing, the affected file is not written.

Default

This button allows you to select an action that is activated in the dialog box by default when a virus is detected. Select the action that should be activated by default and click on the "Default" button.

Note

The action Repair cannot be selected as the default action.

Click here for more information.

Automatic

If this option is enabled, no dialog box in case of a virus detection appears. Realtime Protection reacts according to the settings you predefine in this section as primary and secondary action.

Copy file to quarantine before action

If this option is enabled, the Realtime Protection creates a backup copy before carrying out the requested primary or secondary action. The backup copy is saved in quarantine. It can be restored via the Quarantine manager if it is of informative value.

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Reference: Configuration options

You can also send the backup copy to the Avira Malware Research Center. Depending on the object, more selection options are available in the Quarantine manager.

Display detection alerts

If this option is enabled, then for each detection of a virus or unwanted program an alert appears.

Primary action Primary action is the action performed when the Realtime Protection finds a virus or an

unwanted program. If the "Repair" option is selected but the affected file cannot be repaired, the action selected under "Secondary action" is performed.

Note

The Secondary action option can only be selected if the Repair setting was selected under Primary action.

Repair

If this option is enabled, the Realtime Protection repairs affected files automatically. If the Realtime Protection cannot repair an affected file, it carries out the action selected under Secondary action.

Note

An automatic repair is recommended, but means that the Realtime Protection modifies files on the workstation.

Rename

If this option is enabled, the Realtime Protection renames the file. Direct access to these files (e.g. with double-click) is therefore no longer possible. Files can later be repaired and given their original names again.

Quarantine

If this option is enabled, the Realtime Protection moves the file to Quarantine. The files in this directory can later be repaired or - if necessary - sent to the Avira Malware Research Center.

Delete If this option is enabled, the file is deleted. This process is much faster than Overwrite

and delete. Ignore

If this option is enabled, access to the file is allowed and the file is left as it is.

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Avira ANTIVIR NETWORK BUNDLE 2012 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1. Introduction

1.1 Icons and emphases

2. Product information

2.1 Delivery scope

2.2 System requirements

2.3 Licensing and Upgrade

2.3.1 License manager

Avira Professional Security License Manager

3. Installation and uninstallation

3.1 Overview

3.1.1 Installation types

Express

Custom

3.2 Pre-Setup

Pre-Setup

Install

3.3 Express installation

Internet-based installation

Installation with an installation package

3.4 Custom Installation

Installing your Avira product:

Internet-based installation

Installation with an installation package

3.5 Configuration Wizard

3.6 Change installation

3.7 Installation modules

3.8 Uninstallation

3.9 Installation and uninstallation on the network

3.9.1 Command line parameters for the setup program

4. Overview of Avira Professional Security

4.1 User interface and operation

4.1.1 Control Center

4.1.2 Starting and closing of Control Center

4.1.3 Operate Control Center

4.1.4 Control Center overview

4.1.5 Configuration

4.1.6 Accessing the Configuration

4.1.7 Configuration operation

4.1.8 Configuration profiles

Overview of configuration options

4.1.9 Tray icon

4.1.10 Entries in the context menu

4.2 How to...?

4.2.1 Activate license

To activate your Avira product’s license:

4.2.2 Perform automatic updates

4.2.3 Start a manual update

4.2.4 Using a scan profiles to scan for viruses and malware

4.2.5 Scan for viruses and malware using drag & drop

4.2.6 Scan for viruses and malware via the context menu

4.2.7 Automatically scan for viruses and malware

4.2.8 Targeted scan for Rootkits and active malware

4.2.9 React to detected viruses and malware

Action options for the System Scanner:

Action options for the Realtime Protection:

Action options for Mail Protection, Web Protection:

Actions of the System Scanner and the Realtime Protection (not ProActiv detections):

Actions of the Realtime Protection for detections made by the ProActiv component (notification of suspicious actions of an application):

Mail Protection actions: Incoming emails

Mail Protection actions: Outgoing emails

Web Protection actions:

4.2.10 Handling quarantined files (*.qua)

4.2.11 Restore the files in quarantine

To restore files in quarantine:

To restore a file to its original location:

4.2.12 Move suspicious files to quarantine

4.2.13 Scan profile: Amend or delete file type in a scan profile

4.2.14 Create desktop shortcut for scan profile

4.2.15 Filter events

4.2.16 Exclude email addresses from scan

4.2.17 Select the security level for the FireWall

5. System Scanner

6. Updates

7. Firewall

8. FAQ, Tips

8.1 Help in case of a problem