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User Guide
Avigilon™ ACC ES HD™ Recorder
VMA-RPO-4P2 and VMA-RPO-4P4
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©2016,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL CENTER,
ACC, and ACC ES HD are trademarks of Avigilon Corporation. Other product names mentioned herein may be
the trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each trademark in
this document is not a disclaimer of ownership of the related trademark. Avigilon Corporation protects its
innovations with patents issued in the United States of America and other jurisdictions worldwide:
http://www.avigilon.com/patents Unless stated explicitly and in writing, no license is granted with respect to any
copyright, industrial design, trademark, patent or other intellectual property rights of Avigilon Corporation or its
licensors.
This document has been compiled and published covering the latest product descriptions and specifications.
The contents of this document and the specifications of the products discussed herein are subject to change
without notice. Avigilon Corporation reserves the right to make any such changes without notice. Neither
Avigilon Corporation nor any of its affiliated companies guarantees the completeness or accuracy of the
information contained in this document and is not responsible for your use of, or reliance on, the information.
Avigilon Corporation shall not be responsible for any losses or damages (including consequential damages)
caused by reliance on the information presented herein.
Avigilon Corporation
http://www.avigilon.com
PDF-4Port-A
Revision: 2 - EN
20160115
This device is provided with a battery powered real-time clock circuit. There is a danger of explosion if battery is
incorrectly replaced. Replace only with same or equivalent type recommended by the manufacture. Discard
used batteries according to the manufacturer's instructions.
This equipment is to be connected only to PoE networks without routing to the outside plant.
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Table of Contents
Introduction 1
Overview 1
Front View 1
Rear View 2
System Requirements 2
Installing the Recorder 3
Supported Network Configurations 4
Configuring the Avigilon Control Center Software 5
Starting Up and Shutting Down the Avigilon Control Center Client Software 5
Starting Up the Client Software 5
Shutting Down the Client Software 5
Logging Into and Out of a Site 5
Logging In 5
Logging Out 6
Changing the Administrator Password 6
Connecting Cameras to the Avigilon Control Center System 7
Setting the Recording Schedule 8
Creating a Recording Template 8
Setting Up a Weekly Recording Schedule 8
Setting Data Aging 9
Adding Users and Groups 10
Adding Groups 10
Adding Users 11
Advanced Settings 11
Configuring the Recorder 13
Accessing the Web Interface 13
Status 13
Setup 14
ACC 14
Network 15
Users 16
System 16
Setting the Date and Time 16
Upgrading the Firmware 17
Restarting the Recorder 17
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Budgeting PoE Power 17
Assigning a PoE Power Budget 18
PoE Status 19
Device Log 19
Connecting to External Devices 21
LEDIndicators 22
Front Panel LEDs 22
Back Panel LEDs 22
Using the Reset Button 23
Restarting the Recorder 23
Restoring Factory Default Settings 23
Limited Warranty & Technical Support 24
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Introduction
The Avigilon Control Center™ ES HD Recorder is the all-in-one solution for network video recording. The
recorder features:
l A network switch to connect and power IP cameras.
l Built-in server to run the Avigilon Control Center Server Software.
l Local video content storage that can be accessed remotely.
The ACC ES HD Recorder factory default settings allow you to use the recorder immediately after installation,
but if you have special requirements, you can use the Avigilon Control Center software or the web interface to
customize your settings.
Overview
Front View
1. Reset button
Use this button to physically restart the recorder or perform a factory reset.
2. Status LED
Provides information about the recorder operation. For more information, see LEDIndicators on page 22.
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Rear View
1. Corporate Network Uplink Port
Accepts a 1GbE Ethernet connection to the general network to allow users access to the web interface
and connected camera video.
2. Camera Network Uplink Port
Accepts a 1GbE Ethernet connection to the cameras that are connected to the PoE switch component.
Can be used to link to other PoE switches and cameras.
3. PoE Switch Component
Connect cameras to the 10/100 speed PoE switch component to power the cameras and record video.
4. Power Connector
Accepts power to the recorder.
5. I/O Connector
Provides connections to external input/output devices. For more information, see Connecting to External
Devices on page 21.
System Requirements
The ACC ES HD Recorder administration settings are managed through a web interface.
The web interface can be accessed from any Windows, Mac or mobile device using any of the following web
browsers:
l Windows Internet Explorer® browser version 7.0 or later
l Mozilla Firefox® browser version 3.6 or later
l Google Chrome™ browser 8.0 or later
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l Safari® 5.0 or later
l Chrome on Android™ 2.2 or later
l Safari® on Apple iOS 5 or later.
NOTE: Your web browser must be configured to accept cookies or the web interface will not function correctly.
Installing the Recorder
Complete the recommended procedure for installing the ACC ES HD Recorder:
1. Connect power to the recorder and wait for the recorder to start up.
Do not connect any other cables to the video recorder until instructed in this procedure.
The status LED turns green to indicate that the recorder is turned on.
2. Connect an Ethernet cable directly from a DHCP enabled port on your configuring laptop to the camera
network port on the recorder.
3. Open a web browser on the connected laptop and enter this IP address: https://169.254.100.100
When the recorder web interface loads, you are prompted to create a password for the administrator
username.
4. Enter a new password. The page refreshes and you are prompted to log in.
5. Enter administrator as the username and your new password.
The recorder Status page is displayed.
6. From the top of the page, select Setup.
7. On the ACC page, click Install ACC Client to download and install a copy of the Avigilon Control Center
Client software to the connected laptop.
8. In the left panel, click Network.
9. On the Network page, assign the recorder a new hostname and select how the recorder obtains an
IPaddress from the corporate network and the camera network. For more information, see Network on
page 15.
10. Connect an Ethernet cable from the video recorder to the corporate network.
11. Disconnect the configuring laptop from the recorder.
12. If required, mount the recorder on a wall using the supplied mounting brackets.
CAUTION — The recorder must be mounted as instructed or any issues that arise will not be
covered by the recorder warranty.
a. Attach the wall mount brackets to the lowest threaded holes on the sides of the recorder.
b. Position the recorder with the rear panel facing downwards.
c. Screw the wall mounting brackets to the wall.
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13. Connect the cameras to the PoE switch component.
NOTE: Allow the recorder 1 to 2 minutes to budget power to all connected devices. The front camera
status LEDs initially show that PoE is provided to all connected devices, but the status may change if the
system detects that the total power consumption exceeds the PoE limits.
14. If required, connect other switches and cameras to the camera network.
Now, you can configure the recorder and cameras for daily operation through the Avigilon Control Center Client
software. For more information, see Configuring the Avigilon Control Center Software on page 5.
Supported Network Configurations
NOTE: Camera Uplink Port does not support dynamically switching DHCP servers.
Network
Connections
Corporate LAN
Uplink only
Camera LAN
Uplink only
Corporate and
Camera
LAN Uplink
Camera Web
Interface
Access
No
Yes
via Camera
LAN Uplink
only
Supported IP Configurations
Corporate LAN
Uplink
Static or DHCP
assigned
Unconnected
(leave as DHCP)
Static, DHCPassigned, DHCPZeroconf
Camera LAN
Uplink
Unconnected
(leave as DHCP)
Static, DHCPassigned, DHCPZeroconf
Static, DHCPassigned, DHCPZeroconf
Notes
Camera LAN Uplink and
connected cameras will use
Zeroconf IP addresses.
Corporate and Camera LAN
Uplinks must be on different
subnets.
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Configuring the Avigilon Control Center Software
The ACC Client software allows you to view live and recorded video, monitor events, set up alarms, and control
user access to the system.
The ACC Client software is the application that you would use on a daily basis. It is also where most of the
system configurations are made.
This section includes the recommended steps for setting up your ACC system for the first time.
Starting Up and Shutting Down the Avigilon Control Center Client
Software
After you install the Avigilon Control Center Client software, start the application and access the ACC ES HD
Recorder.
Starting Up the Client Software
Perform one of the following:
l In the Start menu, select All Programs or All Apps > Avigilon > Avigilon Control Center Client.
l
Double-click the shortcut icon on the desktop.
When you are prompted, log in to your Site. You can only access cameras and video after you log in.
Once the application has started, it will automatically display a list of all the Sites that are connected to the same
network, including the ACC ES HD Recorder. You will be prompted to log in to all Sites.
Shutting Down the Client Software
1.
In the top-right corner of the Client software, select > Exit.
2. When the confirmation dialog box appears, click Yes.
Logging Into and Out of a Site
After you start the Client software, you are immediately asked to log in to a Site. By default, the ACC ES HD
Recorder is automatically added to the system as a server within a Site of the same name.
The default username is administrator with no password.
Logging In
1. Open the Site Login tab. The Site Login tab is automatically displayed if you are launching the Client
software for the first time.
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To manually access the Site Login tab, do one of the following:
l
From the top-right corner of the window, select > Log In....
l
From the top of the application window, click to open the New Task menu then click
2. On the left side of the Site Login tab, select one or more Sites.
If the Site you want to log into is not shown, click Find Site... to discover the Site.
3. Enter your username and password for the selected Sites.
4. Click Log In.
You are logged into the selected Sites.
If you want to be notified when new or disconnected Sites come online, select the Notify me when additional
sites become available check box.
If you want to see the login page each time you launch the Client software, select the Show this tab on startup
check box. If you prefer not to login each time, you can disable this option and configure automatic login from
the Client Settings... dialog box.
Logging Out
You can log out of one or all Sites at any time.
To... Do this...
Log out of one or select Sites
Log out of all Sites
l In the System Explorer, select one or more Sites then right-click and
select Log Out.
1.
In the top-right corner of the Client, select > Log Out.
2. In the confirmation dialog box, click Yes.
Changing the Administrator Password
After you log in for the first time, it is recommended that you change the default administrator password.
NOTE: These login credentials are different from the web interface user name and password.
1.
At the top of the application window, click to open the New Task menu. When the menu appears,
click .
2.
In the Setup tab, click .
3.
In the following dialog box, select the administrator user name and click .
4. Click Change Password....
5. In the following dialog box, enter a new password then confirm the new password.
6. Click OK.
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Tip: If you forget the default administrator password, resetting the password requires restoring the factory
default settings on every server in the Site. To avoid this issue, it is highly recommended that you create at least
one other administrator level user as a backup.
Connecting Cameras to the Avigilon Control Center System
After all the cameras in your system have been physically connected to the ACC ES HD Recorder, you need to
connect the cameras to the Avigilon Control Center system so that video can be recorded and indexed for
search.
1.
In the Site Setup tab, click .
The Connect/Disconnect Cameras... tab is displayed.
2. In the Discovered Cameras area, select one or more devices then click Connect....
Tip: You can also drag the device to a server on the Connected Cameras list.
3. In the Connect Camera dialog box, select the server you want the device to connect to.
NOTE: If you are connecting multiple devices, all the cameras must use the same connection settings.
4. If you are connecting a third-party device, you may choose to connect the device by its native driver. In
the Camera Type: drop down list, select the device's brand name. If there is only one option in the drop
down list, the system only supports one type of driver from the device.
5. If the camera supports a secure connection, the Camera Control: drop down list is displayed. Select one
of the following options:
NOTE: The setting may not be displayed if the camera only supports one of the options.
l Secure — The system will protect and secure the camera's configuration and login details. This
option is selected by default.
l Unsecure — The camera's configuration and login details will not be secured and may be
accessible to users with unauthorized access.
Cameras with a secure connection are identified with the icon in the Status column.
6.
If it is not displayed, click to display the Site View Editor and choose where the device appears in the
System Explorer.
l If your Site includes virtual sub-sites, select a location for the device. The list on the right updates
to show what is stored in that directory.
l In the Site directory, drag the device up and down to set where it is displayed.
l If you are connecting multiple devices at the same time, the selected devices must be assigned to
the same sub-site
Tip: If the Site you want is not listed, you may need to connect the device to a different server. Make sure
the selected server is connected to the Site you want.
7. Click OK.
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8. If the device is password protected, the Camera Authentication dialog box appears. Enter the device's
username and password then click OK.
Setting the Recording Schedule
Once all the cameras have been connected, you can set when you want each camera to record video.
By default, all connected cameras are set to record when events are detected by the system. You can skip this
procedure if you prefer to keep the default settings.
Before you can assign a recording schedule, you must create a template. The template allows you to assign the
same schedule to multiple cameras.
Creating a Recording Template
The events that can be selected for the template depend on the licensed features in your system.
1.
In the server Setup tab, click . The Recording Schedule dialog box is displayed.
2. Click Add Template below the Templates: list.
3. Enter a name for the New Template.
4. Click the Set Area button, then click or drag the cursor across the Recording Mode: timeline to set the
types of events that the cameras will record throughout the day. Individual rectangles on the Recording
Mode: timeline are colored when they have been selected.
The Recording Mode: options include:
l Continuous — record video constantly.
l Motion — Only record video when motion is detected.
5. To disable recording in parts of the template, click the Clear Area button then click or drag the cursor
across the timeline to remove the set recording areas.
6. If cameras are not recording in Continuous mode all day, you can set cameras to record reference images
between events in the recording schedule.
l Select the Record a reference image every: check box then set the time between each reference
image.
Setting Up a Weekly Recording Schedule
You can set up a weekly recording schedule by applying templates to cameras for each day of the week.
1.
In the server Setup tab, click . The Recording Schedule dialog box is displayed.
2. Select a template from the Templates: list.
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3. In the Default Week area, click the days of the week this template applies to for each camera.
Figure 1: The Recording Schedule dialog box: Default Week
4. Click OK.
Setting Data Aging
Data aging defines how long recorded video is stored and the quality of the video as it ages over time. In the
Avigilon Control Center system, the recorded image rate is slowly reduced so that recorded video can be
viewed over a longer period of time while still making room for new recordings. You can adjust how long the full
image rate video is kept, so that you have the best quality video when you need it.
The amount of data aging that is available depends on the camera you have connected to your system:
l For JPEG2000 or JPEG compression cameras, Data Aging is available at three rates:
l Full Image Rate and Resolution keeps recordings at their original quality.
l Half Image Rate discards half of the recorded data to make room for new recordings.
l Quarter Image Rate keeps 1/4 of the original recorded data so that you can still see older video.
l For H.264 cameras that support Data Aging, Data Aging is available at two rates:
l Full Image Rate and Resolution keeps the original high quality video and the secondary stream of
low resolution video.
l Low Resolution only keeps the secondary stream of low resolution video.
NOTE: The Data Aging can only occur when the secondary stream is enabled.
l For H.264 cameras that do not support Data Aging, only the Full Image Rate and Resolution video is kept.
By default, the system is set to keep recorded video for the maximum amount of time based on the available
storage.
NOTE: The listed Total Record Time is an estimate only.
1.
In the server Setup tab, click .
The Recording and Bandwidth dialog box is displayed.
The Data Aging column shows an estimate of the recording time that is available at each image rate,
given the amount of space on the recording device.
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2. In the Data Aging column, move the sliders to adjust the amount of time video is stored at each image
rate.
l To change the data aging settings for all linked cameras, move the slider for one linked camera
and all linked cameras will be updated.
l To change the data aging setting for one camera, break the camera's link to other cameras by
clicking the icon to the left of its name, then make your changes.
3. In the Max. Record Time, manually enter a maximum record time or select one of the options from the
drop down list for each camera.
NOTE: If the time estimated in the Total Record Time column is shorter than what is set in the Max. Record
Time column, the camera's actual recording time will be shorter than the Max. Record Time.
4. Click OK.
Adding Users and Groups
If there will be other people using the system, you may want to add them as separate users rather than giving
them access through the default administrator account.
Before you can add individual users, you will need to add permission groups that define what users have access
to. By default, the system has the following groups:
l Administrators — has access to everything in the system.
l Power Users — has access to most features in the system except for the ability to import and export
settings.
l Restricted Users — has access to live video only and can control audio and digital outputs.
l Standard Users — has access to live and recorded video, but cannot make any Setup changes.
It is highly recommended that you add at least one other user to the Administrators group. In the event you
forget the default administrator password, the second administrator user can be used to reset the password. If
you do not have a second administrator user, you may need to completely reset the system.
Adding Groups
1.
In the Site Setup tab, click .
2.
In the following dialog box, select the Groups tab and click .
3. In the pop-up dialog box, select an existing group to use as a template for your new group, then click OK.
4. In the Edit Group dialog box, complete the following:
a. Give the new group a name.
b. Select a rank for the group from the Rank: drop down list. To edit or view the entire Corporate
Hierarchy, click .
c. Select the required Group Privileges: and Access Rights: for the group. Clear the check box of any
feature or device that you do not want the group to have access to.
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5. Select the Members tab to add users to the group.
If a user is added to the group through the Add User dialog box, the user is automatically added to the
group's Members list.
a.
Click .
b. Select the users that should be part of this new group. Only users that have been added to the Site
are displayed.
Tip: Enter the name of a user in the Search... field to locate specific users.
c. Click Add. The users are added to the Members list.
6. Click OK to save the new group.
Adding Users
1.
In the Site Setup tab, click .
2.
In the Users tab, click .
3. When the Add User dialog box appears, complete the User Information area.
4. If you don’t want this user to be active yet, select the Disable user check box. Disabled users are in the
system but cannot access the Site.
5. In the Login Timeout area, select the Enable login timeout check box to set the maximum amount of time
the Avigilon Control Center Client software can be idle before the user is automatically logged out of the
application.
6. In the Password area, complete the following fields:
l Password: — enter a password for the user.
l Confirm Password: — re-enter the password.
l Require password change on next login — select this check box if the user must replace the
password after the first login.
l Password Expiry (Days): — specify the number of days before the password must be changed.
l Password never expires — select thischeck box if the password never needs to be changed.
7. In the Member Of tab select the check box beside each access group the user belongs to.
The other columns display the permissions that are included in the selected groups.
8. Click OK. The user is added to the Site.
Repeat this procedure to add all the users that are required.
Advanced Settings
The following list include some advanced settings that you can use to further customize your system. See the
application Help files for details about how to configure these settings.
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l Adjust camera settings
l If camera video looks slightly blurry or unclear, you can adjust the camera's Image and Display
settings.
l If you want the camera to record at a different image rate, you can adjust the camera's
Compression and Image Rate settings.
l To reduce the amount of ambient motion detection for a specific camera, you can adjust the
Motion Detection settings.
l To maintain the privacy of certain areas, you can set Privacy Zones in the camera's field of view so
that private spaces are never recorded.
l Configure digital inputs and outputs
l The digital I/O connector on the recorder can be configured as an independent digital I/O device.
l Use the Digital Inputs and Outputs dialog box to configure the recorder's I/O settings. Once
configured, you can use the digital inputs and outputs in alarms and other system actions.
l Alarms
l Use the Alarms dialog box to create and manage alarms. Once an alarm has been created, you can
monitor alarm events in the Alarms tab and in the Avigilon Control Center Mobile App.
l Self-Learning Video Analytics
l If you have an Avigilon™ self-learning video analytics device, use the Video Analytics Configuration
dialog box to configure classified object motion detection. Once configured, you can receive
events, trigger alarms, define rules, and record video when specific object motion requires your
attention.
l Email notifications
l You can set up an SMTP email server to send you messages when system events occur.
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Configuring the Recorder
The ACC ES HD Recorder can be configured through a web interface that is accessible from any browser on the
network. The web interface allows you to configure the recorder server settings like the Avigilon Control Center
Admin Tool.
The web interface allows you to configure the recorder network settings, set how the system keeps time, and
allows you to remotely restart or upgrade the recorder.
Accessing the Web Interface
During the installation process, you connected a laptop directly to the recorder and used a special IP address to
access the web interface. Once the recorder has been set up and is connected to the corporate network, you
can access the web interface following these steps:
1. On a computer with network access to the ACC ES HD Recorder, enter the recorder’s IP address into a
web browser:
https://<ACC ES HD Recorder IP address >/
For example: https://192.168.1.40/
Tip: If you forgot the IPaddress that was configured for the recorder during the installation process, the
recorder IP address is listed in the ACC Client software, in the server Setup tab.
2. When you are prompted, enter the web interface username and password.
The username is always administrator. The password was configured when you logged in to the
recorder for the first time. For more information, see Installing the Recorder on page 3.
Status
After you log in to the web interface, the first page you see is the Status page. The Status page shows your
current system status details.
Tip: Refresh the web browser to see the latest status.
Feature Description
Avigilon Control Center Information
ACC Site Name The name of the Site that the recorder is connected to.
ACC Server Name The name of the recorder in the Site.
ACC Server Status The status of the Avigilon Control Center Server software.
ACC Server Version The version of the ACC Server software.
HDD Information
Disk The name of the hard drive disk.
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Feature Description
Capacity The capacity of the hard drive disk.
Status The status of the hard drive disk.
Device Information
Part Number The part number of the ACC ES HD Recorder.
Model Name The name of the ACC ES HD Recorder model.
Serial Number The serial number of the ACC ES HD Recorder.
Device UUID The UUIDof the ACC ES HD Recorder.
System Information
Firmware Version The system firmware version.
The MAC address for the corporate network.
MAC Address (LAN Corporate)
MAC Address (LAN Camera)
License Information
Server ID The Avigilon Control Center Server software ID.
Edition The Avigilon Control Center license edition.
Camera Channels The number of camera channels included in the license.
Max Clients The maximum number of client connections allowed by the license.
POE Port Status
Port The port number in the PoE switch component.
Link Status The network status of the device that is connected to the port.
Power Status The power status of the device that is connected to the port.
Uplink Status
Uplink The name of the network port that the uplink is connected to.
Spee d The speed of communication on the network.
Users would typically connect to the recorder through this network port from
the Avigilon Control Center Client software.
The MAC address for the camera network.
This is the network port that allows you to connect to other cameras
Status The status of the network connection.
Setup
To configure your device, click the Setup link.
ACC
When you click Setup, the first page you see is the ACC page. Use the left link pane to navigate through the
Setup screens.
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The ACC page allows you to control how the recorder communicates with network clients. You can perform any
of the following tasks:
To... Do this...
Install the Avigilon Control Center Client
software.
Shut down the Avigilon Control Center
Server software.
Click Install ACC Client to download and install the software to the
computer you are using to access the web interface.
Click Stop ACC Services.
NOTE: The recorder must be powered to use this feature.
Start up the ACC Server software. After the ACC Server has shut down, click Restart ACC Services.
Format the recorder disk drives.
Click Reinitialize Storage to delete all configuration and recorded
video data.
In the Service Ports and RTP Ports area, change the Base Port that
Change the UDPand TCP ports used to
is used to access the recorder. Click Apply to save your changes.
communicate with the ACC Server
software.
When the browser displays a pop-up message to ask if you want to
restart the ACC server, click OK.
Network
On the Network page, you can change how the recorder connects to the network. The recorder supports two
network connections: one for a corporate network and one for a camera network.
The corporate network is the network that typically provides users with access to the recorder. Users who
monitor video through the Avigilon Control Center Client software would connect to the recorder through this
network.
The camera network is a closed network that typically only contains cameras. This reduces the amount of
interference with video recording.
For more information about the network connections, see Supported Network Configurations on page 4.
On the Network page, you can perform any of the following:
To... Do this...
At the top of the page, enter a new name in the Host Name
field then click Apply.
Change the recorder hostname.
The default hostname is provided in this format:
<Recorder Model>-<Recorder Serial Number>.AVIGILON
e.g. VMA-PRO-4P2-KFO0004731.AVIGILON
In the Uplinks area, select one of the following for the LAN:
Set how the recorder obtains an IP address for
each network.
NOTE: The Corporate Network Uplink Port and
the Camera network Uplink Port must be on
different subnets.
Corporate and LAN: Camera network connections:
l Obtain an IPaddress automatically: select this option to
connect to the network through an automatically
assigned IP address.
l Use the following IP address: select this option to
manually assign a static IP address.
Network 15
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To... Do this...
Enter the appropriate values in the following fields: IP
Address:, Subnet Mask: and Default Gateway.
Click Apply to save your changes.
In the DNS Lookup area, select one of the following options:
l Obtain DNS server address automatically select this
Set how the recorder obtains a named address
from a DNS server
option to allow the system to automatically select DNS
server and receive a named address.
l Use the following DNS server addresses: select this
option to assign specific DNS servers for addressing the
recorder.
Restore system default network settings. At the bottom-right corner of the page, click Restore Defaults.
Users
The Users page allows you to change the default administrator password.
NOTE: You cannot change the default administrator username on the web interface, only the password.
1. To change your password, confirm your identity by entering your current password in the Old Password:
field.
2. Enter the new password in the New Password: field.
3. Re-enter the new password in the Confirm New Password: field.
4. Click Apply to save the new password.
NOTE: If you forget your password, you must reset the recorder to the factory default settings to reset the
administrator password. This will also format the hard drives and delete the configuration data and recorded
video. For more information on performing a factory restore, see Restoring Factory Default Settings on page 23.
System
On the System page, you can change your time settings, upgrade firmware and reboot the device.
Settingthe Date and Time
In the Device Time and NTP Settings area, you can customize how the recorder keeps time.
l It is recommended that the recorder keeps time through a Network Time Protocol (NTP) server. To use
this option, select the Use NTP Server option.
l DHCP — select this option to automatically use an existing NTP server in the network.
l Manual: — select this option then enter the address of the NTP server in the NTP Server: field.
NOTE: If you have multiple ACC systems running on the network, make sure they all synchronize with the
same NTP server.
l Select the Set date and time from browser time option to sync the recorder time with your browser time
whenever you access the web interface.
l Select the Change timezone check box then select the local time zone.
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Click Apply to save your settings.
Upgrading the Firmware
You may want to upgrade the recorder firmware to use the latest features, or if the recorder firmware becomes
corrupted. Choosing to upgrade corrupted firmware helps you avoid reverting to the factory default settings.
When you revert to the factory default settings, all of the recorder's configured settings are lost and all recorded
video is deleted.
To upgrade the recorder’s firmware, download the latest version of the firmware .fimage file from the Avigilon
website (http://www.avigilon.com).
1. In the Upgrade Firmware area of the System page, browse and locate the downloaded firmware file.
2. Click Upload.
3. Allow the system to reboot when the following message is displayed:
The device will be rebooted during the firmware update. Are you sure you want to
continue?
The upgrade file is uploaded to the recorder. A progress bar displays the upload status.
As the recorder performs the upgrade, a blue progress message is displayed at the bottom of the screen.
When the upgrade is complete, the message turns green. Refresh the page periodically to receive the
latest status update.
After the recorder reboots, you can return to normal operations.
If you are only able to access the web interface and none of the other system features, run the same firmware
upgrade again or revert the recorder to the factory default settings.
NOTE: If an error occurs during the upgrade process or if the firmware becomes corrupted, the system may
revert to the factory default settings as the recorder reboots.
Restarting the Recorder
You can restart thre recorder remotely from the web interface.
l At the bottom of the System page, click Reboot.
Budgeting PoE Power
The recorder PoE switch component can output a total of 61.6W of power to the connected devices. Each PoE
port is capable of outputting 16W to standard PoE devices, and 30W to PoE+ devices. This typically means that
the recorder can support 4 standard PoE devices and up to 2 PoE+ devices. Advanced users can adjust the PoE
power budget for each port to consistently accommodate 4 cameras.
If you choose to manually adjust the PoE budget at each port, be aware that you must also account for potential
power loss in the cable. Unless the amount of power loss in the cable is known, use the following estimates:
l If the device uses less than or equal to (<=) 16W — expect 2.5W of power loss.
l If the device uses more than (>) 16W — expect 4.5W of power loss.
To calculate the recommended power budget for each port, use the following equation:
Power budget = <Camera power consumption> + <Expected cable power loss>
For example, you want to connect the following 4 cameras to the recorder:
Upgrading the Firmware 17
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2 x HD dome cameras ( 9W +2.5 W) x 2 = 23W
1 x HD PTZ camera 25.5W + 4.5W = 30W
1 x HD micro dome 4W + 2.5W = 6.5W
Total = 59.5W
The total power consumption of the 4 cameras is within the PoE switch component limits.
NOTE: If you miscalculate the required power for a PoE port, the connected camera may be shut down if total
power output exceeds 61.6W.
Assigning a PoE Power Budget
On the POE page, the first row is for Port 1 and the other ports are listed in order from top to bottom. On the
recorder, the ports are listed in order from left to right.
You can assign PoE power budget in the following ways:
Option Description
From the Power drop down list, select Off
Once disabled, the port no longer outputs power but can act as a
Disable power output for a port
standard network connection for any device.
Tip: You can also use this feature to remotely restart the camera. After
you set the Power setting to Off, wait for the camera to power off then
change the Power setting to On.
Disable PoE Plus on the ports that are
connected to standard PoE devices.
Manually assign a specific PoE
budget.
Revert to the factory default settings.
From the POE+ drop down list, select Disabled.
Once disabled, the port only supports PoE 802.3af with 16W of
maximum power output.
In the Budget column, enter a power budget value in watts. Make sure
the budget includes potential power loss at the cable. For more
information, see Budgeting PoE Power on the previous page .
When you click the Budget field, the following note is displayed:
Note: Set to maximum power. Refer to the user guide for guidance.
By default, the Budget field budgets a maximum of 30W when the POE+
setting is Enabled, and 16W when it is Disabled. Depending on the
POE+ setting, you can enter any value within the maximum power
budget.
Click Restore Defaults.
The factory default settings are:
l Power — On
l POE+ — Enabled
l Budget — automatically assigned.
Be aware that your settings are not implemented on the recorder until you click Apply Changes. Until the
changes are implemented, you can click Clear Changes at any time to revert your changes.
18 Assigning a PoE Power Budget
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After you click Apply Changes, allow the system to reboot when the following message is displayed:
Applying changes may reboot cameras. Do you want to continue?
As the settings are implemented, this message is displayed:
Resetting camera power settings.
This will take 90 seconds to complete.
The web interface automatically refreshes the screen and displays the updated settings after it finishes applying
the new power settings.
PoE Status
Tip: If a device is disconnected then reconnected to the recorder, you may need to refresh this page to view
the latest status and budget values.
The POE page displays a status for each port in the Status column. Statuses include the following:
l No device connected — there is no Ethernet cable connected to the port.
l Operating normally — a PoE device is connected to the port and is operating normally.
l Unpowered device — a device is using the port for a network connection only.
l Port is powered off — a PoE device is connected to the port but is not receiving power. This status
typically occurs when the port is overcurrent, device is requesting more power than budgeted, etc.
At the bottom of the POE page is the overall power budget status. The status typically says:
#W CurrentlyBudgeted (note: The total budget cannot support more than 64W. Devices will turn
off automatically when exceeded. To reduce consumption, turn off POE+ for one or more ports, or
use cameras that require less than budgeted amount.)
When the message is red, the PoE switch component is over the power budget and one or more devices may
have powered down from insufficient power.
Device Log
The Device Log page allows you to view the recorder system logs. The logs are typically requested by Avigilon
Technical Support to help resolve an issue.
By default, the page displays 100 warning messages from the ACC Server Logs.
You can filter the logs to display the information that you need:
1. In the Type: drop down list, select the type of application log that you need. The options are:
o
ACC Server Logs
o
Fcp Logs
o
System Logs
o
Boot Logs
o
Nginx Error Logs — web interface logs
2. In the Minimum Log Level: drop down list, select the minimum severity of the log messages that you want
to see. The options are:
PoE Status 19
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o
Error
o
Warning
o
Info
3. In the Maximum Number of Logs drop down list, select the number of log messages you want to display
each time.
4. Click Update to display the logs that match your filters.
20 Device Log
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Connecting to External Devices
External devices are connected to the recorder through the I/O terminal. The pinout for the I/O terminal is shown
in the following diagram:
1. OUT 2 (Relay Output) — Form-A dry contact outputs. When active, terminals are connected. Terminals are
open when inactive.
Maximum load is 30V, 2A or 200V, 250mA.
2. OUT 2
3. Ground (GND)
4. OUT 1 (Relay Output) — Form-A dry contact outputs. When active, terminals are connected. Terminals are
open when inactive.
Maximum load is 30V, 2A or 200V, 250mA.
5. OUT1
6. GND
7. IN 4 (Alarm In)— Active-Low inputs. To activate, connect the Input to the Ground pin (GND). To deactivate,
leave disconnected or apply between 3 – 15V.
8. IN 3
9. IN 2
10. IN 1
Connectingto External Devices 21
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LEDIndicators
The following list describes what the LEDs on the ACC ES HD Recorder indicate.
Front Panel LEDs
Icons LED Status Description
Green Device is powered and running
Orange Device is restarting
Orange - blinking Factory restore button pressed
Green Hard disk drive is connected
Red Hard disk drive connection has an error
Back Panel LEDs
Icons LED Status Description
Green
Orange
Orange - slow
blinking
Alternating Green Orange
Orange GigE network link is present
Green 10/100 network link is present
Orange
Green Network activity is present
Orange On for GigE speed. Off for 10/100 speed.
Camera is using the switch for a network connection
and Power over Ethernet (PoE) power
Camera is only using the switch for a network
connection
Port off due to failure
Port off due to system over power budget
Switch component has reached its PoE output
capability
LEDIndicators 22
Green Network activity is present
Orange On for 100M speed. Off for 10M speed.
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Using the Reset Button
The reset button is located at the front of the recorder and is the small unlabeled circle to the left of the System
Status LED. For more information, see Front View on page 1
The reset button provides two functions:
l Restart the recorder — If the recorder encounters a system error, you can force the recorder to restart.
l Restore the factory default settings — If the Avigilon Control Center software no longer functions as
expected, you can reset the recorder to its factory default settings. All configuration settings and
recorded data will be deleted.
NOTE: When you use the reset button, the recorder must be powered.
Restarting the Recorder
If the recorder encounters a system error and you are unable to access the web interface, you can try to resolve
the issue by restarting the system from the physical recorder.
l Using a straightened paperclip or similar tool, gently press and release the reset button.
CAUTION — Do not apply excessive force. Inserting the tool too far will damage the
recorder and void the warranty.
Important: Do not hold down the reset button for too long or you will revert the recorder to its factory default
settings.
Restoring Factory Default Settings
If the Avigilon Control Center Server software no longer functions as expected or if you've forgotten your
administrator password, you can reset the recorder to its factory default settings.
NOTE: Restoring the recorder to the factory default settings will delete all configuration settings and recorded
video.
1. Using a straightened paperclip or similar tool, gently press and hold the reset button.
CAUTION — Do not apply excessive force. Inserting the tool too far will damage the
recorder and void the warranty.
2.
Do not release the button until the LED is orange and starts to blink.
23 Usingthe Reset Button
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Limited Warranty & Technical Support
Avigilon warrants to the original consumer purchaser, that this product will be free of defects in material and
workmanship for a period of 3 years from date of purchase.
The manufacturer’s liability hereunder is limited to replacement of the product, repair of the product or
replacement of the product with repaired product at the discretion of the manufacturer. This warranty is void if
the product has been damaged by accident, unreasonable use, neglect, tampering or other causes not arising
from defects in material or workmanship. This warranty extends to the original consumer purchaser of the
product only.
AVIGILON DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION,
ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO
THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Avigilon, its distributors, dealers, agents or
employees shall create another warranty or modify this warranty. This warranty states Avigilon’s entire liability
and your exclusive remedy against Avigilon for any failure of this product to operate properly.
In no event shall Avigilon be liable for any indirect, incidental, special, consequential, exemplary, or punitive
damages whatsoever (including but not limited to, damages for loss of profits or confidential or other
information, for business interruption, for personal injury, for loss of privacy, for failure to meet any duty including
of good faith or of reasonable care, for negligence, and for any other pecuniary or other loss whatsoever) arising
from the use of or inability to use the product, even if advised of the possibility of such damages. Since some
jurisdictions do not allow the above limitation of liability, such limitation may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights which vary from
jurisdiction to jurisdiction.
Warranty service and technical support can be obtained by contacting Avigilon Technical Support by phone at
1.888.281.5182 or via email at support@avigilon.com.
Limited Warranty & Technical Support 24
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