Avigilon Stentofon AlphaCom Integration User Manual

Avigilon Control Center 5
System Integration Guide

with STENTOFON AlphaCom

INT-STENTOFON-C-Rev1

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INT-STENTOFON-C: 2014-3-13
Revision: 1

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Upgrading from Avigilon Control Center 4 . . . . . . . . . . . . . . . 2

Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Checking the License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Communicating with the AlphaCom XE Exchange . . . . . . . . 4

Adding an Integration User in Avigilon . . . . . . . . . . . . . . . . . . 4

OnCustomParameter Events in AlphaCom XE Exchange . . . 4

Avigilon Alarm Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Avigilon Stentofon Gateway . . . . . . . . . . . . . . . . . . . . . . 6

Configuring Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Mapping Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Backing Up Mapped Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Restoring Mapped alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Monitoring Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Mapped Avigilon Alarms Displayed As Unknown . . . . . . . . .11

Avigilon Control Center 5 System Integration Guide with STENTOFON AlphaCom

Introduction

The STENTOFON AlphaCom and Avigilon Control Center software integration allows for
the AlphaCom Critical Communication Over IP (CCoIP) system to be integrated with the
Avigilon High Definition Surveillance System. Whenever an AlphaCom help point is
activated, the Avigilon Control Center enables you to monitor and record video
associated with the event remotely.

Requirements

Vendor Requirements

Avigilon Control Center Server Software 5 or later

Avigilon Avigilon Third Party Integration License:

ACC5-STFN-ALPHA

Avigilon Avigilon STENTOFON Gateway software inte-

gration:

StentofonGateway.exe

The file can be downloaded at

http://avigilon.com/support-and-downloads/
for-software/acc-integration-and-plug-in­downloads/

STENTOFON AlphaCom XE System

STENTOFON STENTOFON API: 100964990(x)

For More Information

For more detailed information about the procedures outlined in this guide, refer to the
specific software documentation.

• Avigilon Control Center Client User Guide

• Avigilon Control Center Server User Guide

• STENTOFON SDK API: Quick Start Guide

1

Avigilon Control Center 5 System Integration Guide with STENTOFON AlphaCom

Installation

Upgrading from Avigilon Control Center 4

If you are upgrading to this version of the Avigilon Stentofon integration software, be
aware that this version of the integration is only compatible with Avigilon Control Center

5.

NOTE: To preserve all of your current integration settings, you must upgrade to Avigilon

Control Center 5 and make sure all servers in the Site can be accessed by the
integration. If a server is offline or inaccessible to the integration during the
upgrade, the integration settings for that server are lost.

It is recommended that you back up a copy of all the alarm mappings before you upgrade
the integration. The backup file for all previous versions of the integration software is
called GatewayParams.xml. Be aware that the backup file from this version onwards is
called StentofonAlarmConfig.xml. Make sure the backup file is labeled correctly when
you import it into the integration. For more information, see Backing Up Mapped Alarms
on page 8.

Avigilon Control Center 5 provides the ability to organize multiple servers into Sites and
share settings between servers. To use this feature effectively, you must upgrade all
servers in your Site before upgrading the integration. Once upgraded, you only need to
add one server from the Site to the integration to access all servers and cameras in the
Site.

NOTE: You must upgrade all servers in your Site before upgrading the integration or all of

the previous mappings may be lost.

When you upgrade the integration, the installer will shut down the integration Windows
service. After the upgrade is complete, click Update Service in the Configuration Tool to
restart the integration. To confirm that the integration has been configured correctly, see
Avigilon Stentofon Gateway on page 6.

Server

Install the following on any server that has access to an AlphaCom server through your
network.

1. The Avigilon Control Center Server software.

2. The Avigilon Stentofon Gateway software integration

2