Avigilon NVR4-VAL-6TB, NVR4-VAL-12TB, NVR4-VAL-16TB, NVR4-VAL-24TB User Manual

Installation Guide

Avigilon Network Video Recorder

NVR4-VAL-6TB
NVR4-VAL-12TB
NVR4-VAL-16TB
NVR4-VAL-24TB

©2019,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL
CENTER and AVIGILON APPEARANCESEARCH are trademarks of Avigilon Corporation. Other names or
logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™
and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related
trademark. Avigilon Corporation protects its innovations with patents issued in the United States of America
and other jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in writing, no
license is granted with respect to any copyright, industrial design, trademark, patent or other intellectual
property rights of Avigilon Corporation or its licensors.

This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use
of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.

Avigilon Corporation
avigilon.com

PDF-NVR4VAL-A

Revision: 1 - EN

20191108

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Table of Contents

Introduction 1

Before YouStart 1

Overview 2

Front View 2

Back View 3

Installation 4

Package Contents 4

Installing the Rack Rails and Cable Management Arm 4

Connecting Cables 4

Installing the Bezel 4

Configuring Windows 10 and Activating ACC 5

For More Information 6

Troubleshooting 6

Network Configuration 6

Checking System Health 6

Operating System Recovery By Avigilon Recovery Partition 6

Operating System Recovery By External USB 7

LED Indicators 9

Power Status Indicators 9

Network Link Status Indicators 9

Hard Drive RAID Status Indicators 10

Replacing Hard Drives 12

iii

Introduction

The Avigilon Network Video Recorder is preloaded with the Avigilon Control Center software and is
configured for maximum performance and reliability. The Network Video Recorder can be easily integrated
into any existing Avigilon security system, or act as the base of a new site.

Before YouStart

Avigilon recommends the use of an uninterruptible power supply (UPS) system to protect your video
surveillance system hardware. A UPS system is used to protect critical equipment from mains supply
problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated
battery. It can also be used to power equipment during the time it takes for a standby generator to be
started and synchronized.

Any UPS connection must include configuration to shut down the Windows operating system on the
appliance when battery power is low or there is 15 minutes of power remaining.

It is recommended that cameras not be connected to the appliance until after the appropriate network
configuration has been set up.

Introduction 1

Overview

Front View

1.

Bezel

Protects against unauthorized physical access to the hard drives. The bezel must be removed to
access the front of the recorder.

2.

Power button

Controls the power supply to the recorder.

3.

USB connectors

Accepts USB connections to external devices.

4.

Micro USB port

Provides access to the Out-of-band (OOB)Management Network interface.

5.

Hard drives

Provides access to hot-swappable hard drives. There are LED indicators on each hard drive.

The NVR4-VAL-6TB, NVR4-VAL-12TB, and NVR4-VAL-24TB recorders are equipped with four hard
drives. The NVR4-VAL-16TB recorder is equipped with three hard drives.

6.

Information tag

Provides the product service details, MAC addresses and a copy of the Windows license key.

Overview 2

Back View

1.

Serial connector

Accepts connections to serial devices.

2.

1 Gigabit Ethernet ports

Accepts an Ethernet connection to multiple networks.

3.

Power supply

Primary power supply. An optional secondary power supply is available (NVR4-VAL-2NDPS-NPC).

4.

Video connector

Accepts a VGA monitor connection.

5.

Out-of-band management network interface

Accepts an Ethernet connection to the management network.

6.

USB connectors

Accepts USB connections to external devices.

Back View 3

Installation

Note: The supplied Rack Sliding Rails are compatible with square and round hole racks.

Package Contents

Ensure the package contains the following:

l Avigilon Network Video Recorder

l Rack sliding rail assembly kit

l Cable management arm assembly kit

l Bezel and key

l Power cable

Installing the Rack Rails and Cable Management Arm

If the recorder will be kept in a server rack, install the Rack Sliding Rails and the Cable Management Arm
provided in the recorder package. Follow the procedures outlined in the Rack Installation Instructions and
the CMA Installation Instructions provided in the assembly kits.

Connecting Cables

Refer to the diagrams in the Overview section for the location of the different connectors. Make the
following connections as required:

1. Connect a KVM switch or separate keyboard, mouse and monitor to the recorder.

l The keyboard and mouse can be connected to any USB port on the recorder.

l The monitor can be connected to any video connector at the front or back of the recorder.

2. Connect the recorder to your network using an Ethernet cable.

3. Connect a power cable to the power supply at the back of the recorder.

4. Press the power button on the front of the recorder. Check that the recorder LED indicators display
the correct status.

Installing the Bezel

The bezel can be installed on the front of the recorder to help protect the power button and hard drives
against unauthorized access.

Installation 4

1. Slide the right end of the bezel against the right hinge of the recorder.

Note: This prompt appears only if an Active Directory is present on the network. See the
Windows Help and Support files for more information.

Note: If you are performing operating system recovery, the Avigilon Control Center Admin
Tool does not automatically start up. For more information about running the local ACC
installer, see Operating System Recovery By Avigilon Recovery Partition on the next page.

2. Push the left end of the bezel against the recorder until it clicks into place.

3. Use the provided key to lock the bezel.

Configuring Windows 10 and Activating ACC

When you start the Video Appliance for the first time, you will need to configure the Windows operating
system that is installed on the appliance.

After the recorder starts, you will need to configure the Windows operating system for the first time.

1. On the first screen, the MICROSOFT SOFTWARE LICENSE TERMS and AVIGILON CONTROL
CENTER™ SOFTWARE END USER LICENSE AGREEMENT are displayed. Review the terms and click
Accept.

2. Select Join a local Active Directory domain.

3. Enter a user name for accessing the Windows software.

4. Enter a password and password hint for the user name and click Next.

5. After a minute, choose the ACC version in use at your site.

You are logged in to the Windows environment. The Avigilon Control Center Admin Tool
automatically starts up.

Proceed to activate the license for the Avigilon Control Center software on your Network Video Recorder.

Configuring Windows 10 and Activating ACC 5

For More Information

Important: Your operating system drive will be erased and restored to factory settings. Before you

proceed with operating system recovery, complete any necessary backups of custom ACC
configuration and video recordings. For more information about ACC software backups, see

http://avigilon.com/recovery.

Note: Depending on when your Network Video Recorder was shipped, it is recommended that you

connect to the network when possible to install updates for Windows and ACC Client software after
system recovery is completed. For more information about ACC software installations, see

http://avigilon.com/recovery.

For information about activating licenses, configuring, and administering the Avigilon ACC software, see the
following guides:

l Avigilon ACC Initial System Setup and Workflow Guide

l Avigilon Control Center Client User Guide

These guides are available on the Avigilon website: avigilon.com/support-and-downloads.

Troubleshooting

Network Configuration

By default, the Network Video Recorder acquires an IP address on the network through DHCP. If you need
to set up the recorder to use a static IP address or any specific network configuration, see the Windows
Help and Support files for more information.

Checking System Health

You can check on the health of the system components in the Site Health in the ACC Client software. See
the Windows Help and Support files for more information.

Operating System Recovery By Avigilon Recovery Partition

If you need to recover the Windows operating system, the Network Video Recorder includes an onboard
Avigilon recovery partition that is separate from the operating system partition. The advantage of using the
Avigilon recovery partition is that you do not need an internet connection.

For More Information 6

1. Start operating system recovery in one of the following ways:

l

On your Windows desktop, select and then hold down the Shift key and select Restart.

l

On your locked Windows screen, select and then hold down the Shift key and select
Restart.

l During direct boot of the operating system, repeatedly press the down-arrow key and select

the partition.

2. On the Choose an option screen, select Use another operating system.

3. Select the OS Recovery partition.

4. On the Avigilon Recovery window, select Recover.

Allow up to half an hour for the recovery to complete.

5. After system reboot, complete the Windows setup process. For more information, see Configuring

Windows 10 and Activating ACC on page5.

6. Navigate to C:\Avigilon\Control Center Installation Files, and run the ACC installer
for the version of ACC software in use at your site.

Operating System Recovery By External USB

If you need to recover the Windows operating system on the and you have access to the internet, it is
recommended that you download the latest Avigilon Recovery Image from http://avigilon.com/recovery
and refer to Support and Downloads for the following information:

l Minimum size of the USB recovery device

l Creating an external USB recovery device

l Recovering the operating system from an external USB recovery device

The general steps are:

Operating System Recovery By External USB 7

1. Load the Avigilon Recovery Image onto a USB recovery device.

2. Plug the USBrecovery device into the workstation.

3. Repeatedly press the F12 key while booting the workstation.

4. On the UEFI Boot menu, select the USB recovery device.

Operating System Recovery By External USB 8

LED Indicators

The following tables describe what the LEDs on the recorder indicate.

Power Status Indicators

The power button on the front of the recorder lights up when power is on.

Additional information about the power supply is provided by the power status indicator on the back of the
recorder. The following table describes what the LEDs indicate:

Figure 1: (1)The power status indicator.

LED Indicator Description

Off

Green

Flashing green

Flashing green then turns off

Flashing orange

Power is not connected.

Power is supplied to the recorder.

Firmware update is being applied to the power supply unit.

The redundant power supply is mismatched. This only occurs if
you have a secondary redundant power supply installed.

There is a problem with the power supply.

Network Link Status Indicators

When the recorder is connected to the network, the recorder’s connection status LEDs above the Ethernet
port display the recorder’s connection status to the network. The following table describes what the LEDs
indicate:

LEDIndicators 9

Figure 2: (1)Link LED. (2) Connection Status LED.

LED Indicator Description

Off

The recorder is not connected to a network.

Link LED is green

Link LED is orange

Connection Status LED is blinking green

The recorder is connected to a network at the maximum port
speed (1 Gbps or 10 Gbps).

The recorder is connected to a network at less than the
maximum port speed.

The recorder is working with other parts of the Avigilon Control
Center software.

Hard Drive RAID Status Indicators

Each hard drive has its own set of LED indicators to show its activity and status.

Figure 3: (1)Status LED. (2) Activity LED.

The Activity LED flashes green when the hard drives are working. The following table describes what the
Status LEDs indicate:

LED Indicator Description

Green

Off

Two short green flashes every second

Flashes green, orange then off

Four short orange flashes per second

Flashes green slowly

Hard Drive RAID Status Indicators 10

The hard drive is online.

The hard drive is disconnected from the recorder.

The system is identifying a new hard drive, or preparing a hard
drive for removal.

The hard drive is predicted to fail.

The hard drive has failed.

The hard drive is rebuilding.

LED Indicator Description

Blinks green for three seconds, orange
for three seconds and off for six seconds

The hard drive rebuild has been aborted.

Hard Drive RAID Status Indicators 11

Replacing Hard Drives

The LEDindicator flashes green, then orange and then off if it is about to fail. After it has failed, the status
indicator flashes orange four times a second. For more information about all the LEDstatus indicators see

Hard Drive RAID Status Indicators on page10.

To replace a failed hard drive:

1. Locate the failed hard drive at the front or back of the recorder.

2. Press the release button on the front left of the hard drive.

3. When the handle is released, pull the hard drive out of the recorder.

4. Remove the four screws from the side of the hard drive carrier.

5. Lift the failed hard drive out of the carrier.

6. Insert a new hard drive into the carrier then screw it into place. The hard drive connectors should face
the back.

7. When the hard drive is secured in the carrier, insert the hard drive back into the recorder.

8. Once the hard drive is inserted all the way in, push the handle against the hard drive to lock it into
place.

The hard drive status indicator slowly flashes green, indicating the recorder has started rebuilding the hard
drive. Rebuilding the RAIDhard disk array may take several hours. You can verify that the rebuilding has
started and monitor progress using the Server Administrator tool. Contact Technical Support if the rebuilding
process does not start.

Limited Warranty and Technical Support

Avigilon warranty terms for this product are provided at avigilon.com/warranty.

Warranty service and technical support can be obtained by contacting Avigilon Technical Support:

avigilon.com/contact-us/.

Replacing Hard Drives 12