Avigilon Hirsch Velocity Integration User Manual

Avigilon Control Center 5
System Integration Guide

with Hirsch Velocity

INT-HIRSCH-B-Rev1

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INT-HIRSCH-B: 2014-2-18

Revision: 1

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Upgrading from Avigilon Control Center 4 . . . . . . . . . . . . . . . 2

Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Checking the Avigilon License . . . . . . . . . . . . . . . . . . . . . . . . . 5

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Adding an Integration User in Avigilon . . . . . . . . . . . . . . . . . . 7

Understanding Alarms in Velocity

vs. Avigilon Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Velocity Alarm Configuration . . . . . . . . . . . . . . . . . . . 8

Avigilon Alarm Configuration . . . . . . . . . . . . . . . . . . . 8

Avigilon Hirsch Gateway . . . . . . . . . . . . . . . . . . . . . . . . 10

Configuring Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Mapping Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Backing Up Mapped Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Restoring Mapped alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Monitoring Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Alarms are Not Mapping Correctly . . . . . . . . . . . . . . . . . . . . . 16

Mapped Avigilon Alarms Displayed As Unknown . . . . . . . . 16

Avigilon Control Center 5 System Integration Guide with Hirsch Velocity

Introduction

The Hirsch Velocity and Avigilon Control Center software integration allows for the two
systems to share alarms. The integration enables alarms created in one software to be
mapped to the other software, so alarms can be monitored in both.

Requirements

Vendor Requirements

Avigilon Control Center Server Software 5.x or later

Avigilon Control Center Client Software 5.x or later

Avigilon Avigilon Third Party Integration License:

ACC5-HRSH-VLCTY

Avigilon Avigilon Hirsch Gateway software integration:

AvigilonHirschVelocityGateway.exe

The file can be downloaded at

http://avigilon.com/support-and-downloads/
for-software/acc-integration-and-plug-in­downloads/

Hirsch Velocity 3.1 R3 or later

Hirsch Velocity SDK

Hirsch SDK License

For More Information

For more detailed information about the procedures outlined in this guide, refer to the
specific software documentation.

• Avigilon Control Center Client User Guide

• Avigilon Control Center Server User Guide

• Velocity Administrators Guide

• Velocity Operators Guide

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Avigilon Control Center 5 System Integration Guide with Hirsch Velocity

Installation

Upgrading from Avigilon Control Center 4

If you are upgrading to this version of the Avigilon Hirsch integration software, be aware
that this version of the integration is only compatible with Avigilon Control Center 5.

NOTE: To preserve all of your current integration settings, you must upgrade to Avigilon

Control Center 5 and make sure all servers in the Site can be accessed by the
integration. If a server is offline or inaccessible to the integration during the
upgrade, the integration settings for that server are lost.

It is recommended that you back up a copy of all the alarm mappings before you upgrade
the integration. For more information, see Backing Up Mapped Alarms on page 13.

NOTE: Avigilon Control Center 5 provides the ability to organize multiple servers into

Sites and share settings between servers. To use this feature effectively, you must
upgrade all servers in your Site before upgrading the integration or all of the
previous mappings may be lost.

Before you perform the integration upgrade, it is recommended that you close the
configuration application.

When you upgrade the integration, the installer will shut down the integration Windows
service. When you are asked to provide Windows credentials for connecting the
integration, use the same user account as the previous integration.

After the upgrade is complete, click Update Service in the Configuration Tool to restart
the integration. To confirm that the integration has been configured correctly, see
Configuration on page 7.

Server

1. Install the Avigilon Control Center Server software anywhere on your network.

2. Install the Velocity Server software and the Velocity SDK software on the same
server.

3. Select a Windows user account for connecting the integration to Velocity.

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Avigilon Control Center 5 System Integration Guide with Hirsch Velocity

The Windows user account must have Log On As a Service privilege in
Windows and must be an operator or be part of an operator group in Velocity.

4. To give the Windows user account Log On As a Service privilege, complete the
following steps:

a. In Windows, open Administrative Tools and click Local Security Settings.

b. In the left pane, expand Local Policies and select User Rights

Assignment.

c. Double-click Log on as a Service.

d. Click Add a User or Group and enter the user account name in the

following window.

e. Click OK.

5. To check which operator group the Windows user account is part of, open the
Windows Computer Management window.

a. In the left pane, expand System Tools > Local Users and Groups > Users.

b. Right-click the user and select Properties.

c. Select the Member Of tab and see if any of the Velocity operator groups

are listed.

d. Click OK.

6. Add the selected Windows user account to the database used by the
integration:

a. Open Microsoft SQL Server Management Studio.

3