Avigilon HD-NVR4-STD-16TB, HD-NVR4-PRM-96TB, HD-NVR4-STD-24TB, HD-NVR4-STD-32TB, HD-NVR4-STD-48TB User Manual

User Manual

Avigilon HD Network Video Recorder

HD-NVR4-PRM-64TB, HD-NVR4-PRM-96TB, HD-NVR4-PRM­128TB and HD-NVR4-PRM-157TB

©2018,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL CENTER
and AVIGILON APPEARANCESEARCH are trademarks of Avigilon Corporation. Other names or logos
mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™ and ® in
proximity to each trademark in this document or at all is not a disclaimer of ownership of the related trademark.
Avigilon Corporation protects its innovations with patents issued in the United States of America and other
jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in writing, no license is granted
with respect to any copyright, industrial design, trademark, patent or other intellectual property rights of Avigilon
Corporation or its licensors.

This document has been compiled and published using product descriptions and specifications available at the
time of publication. The contents of this document and the specifications of the products discussed herein are
subject to change without notice. Avigilon Corporation reserves the right to make any such changes without
notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the completeness or
accuracy of the information contained in this document; or (2) is responsible for your use of, or reliance on, the
information. Avigilon Corporation shall not be responsible for any losses or damages (including consequential
damages) caused by reliance on the information presented herein.

Avigilon Corporation
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PDF-NVR4PRM-A

Revision: 2 - EN

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ii

Table of Contents

Introduction 1

Overview 1

Front View 1

Back View 2

Installation 3

Package Contents 3

Installing the Rack Rails and Cable Management Arm 3

Connecting Cables 3

Installing the Bezel 3

Logging into Windows Server for the First Time 4

Activating the Avigilon Control Center™ License 6

Licensing the ACC™ 6 Software 6

Automatic License Activation 6

Manual License Activation 6

Modifying Licenses 7

Downgrading to the ACC 5 Software 7

Troubleshooting Installation—Networking 7

Configuring the Avigilon Control Center Software 8

Starting Up and Shutting Down the ACC Client Software 8

Starting Up the Client Software 8

Shutting Down the Client Software 8

Logging In to and Out of a Site 8

Logging In 9

Logging Out 9

Changing the Site Administrator Password 10

Connecting Cameras to the Avigilon Control Center Software 10

Setting the Recording Schedule 11

Creating a Recording Template 11

Setting Up a Weekly Recording Schedule 12

Setting Data Aging 12

Adding Users and Groups 14

Adding Groups 14

Adding Users 15

Advanced Settings 16

Advanced Features 18

iii

Checking System Health 18

Replacing a Hard Drive Blank 18

Replacing Hard Drives 20

Replacing Front or Back Hard Drives 21

Replacing Center Hard Drives 21

LED Indicators 24

Diagnostic Indicators 24

Power Status Indicators 24

Network Link Status Indicators 25

Hard Drive RAID Status Indicators 26

Specifications 27

iv

Introduction

The Avigilon HD Network Video Recorder is preloaded with the Avigilon Control Center software and is
configured for maximum performance and reliability. The HD Network Video Recorder can be easily integrated
into any existing Avigilon surveillance system, or act as the base of a new site.

Overview

Front View

1.

Bezel

Protects against unauthorized physical access to the hard drives.

2.

Power button

Controls the power supply to the recorder.

3.

Hard drives

Provides access to hot-swappable hard drives. There are LED indicators on each hard drive.

Some drives may contain an empty hard drive tray.

4.

Diagnostic indicators

Provides information about system operations.

For more information, see LED Indicators on page24.

5.

Video connector

Accepts a VGA monitor connection.

Introduction 1

6.

Information tag

Provides the product service details and support information.

Back View

1.

Out-of-Band Management (OOBM) connector

Accepts an OOBM RJ-45 connection.

2.

Serial connector

Accepts connections to serial devices.

3.

Video connector

Accepts a VGA monitor connection.

4.

USB connectors

Accepts USB connections to external devices.

5.

Two(2) SFP+ 10 Gbps and Two(2) RJ-45 1 Gbps Ethernet ports

Accepts Ethernet connections to multiple networks.

6.

Power supply

Two hot swappable redundant power supply.

7.

Hot-swappable hard drives

Two hot-swappable hard drives that are part of the storage array.

Back View 2

Installation

Package Contents

Ensure the package contains the following:

l Avigilon HD Network Video Recorder

l Rack sliding rail assembly kit

l Cable management arm assembly kit

l Bezel and key

l Power cables (may be provided in a separate box)

Installing the Rack Rails and Cable Management Arm

If the recorder will be kept in a server rack, install the Rack Sliding Rails and the Cable Management Arm
provided in the recorder package. Follow the procedures outlined in the Rack Installation Instructions and the
CMA Installation Instructions provided in the assembly kits.

NOTE: The supplied Rack Sliding Rails are compatible with square and round hole racks.

Connecting Cables

Refer to the diagrams in the Overview section for the location of the different connectors. Make the following
connections as required:

1. Connect a KVM switch or separate keyboard, mouse and monitor to the recorder.

l The keyboard and mouse can be connected to any USB port on the recorder.

l The monitor can be connected to any video connector at the front or back of the recorder.

2. Connect the recorder to your network using an Ethernet cable.

3. For out-of-band management access and functionality, connect Ethernet cable to the OOBM connector.

4. Connect a power cable to each power supply at the back of the recorder.

5. Press the power button on the front of the recorder. Check that the recorder LED indicators display the
correct status.

Installing the Bezel

The bezel can be installed on the front of the recorder to help protect the hard drives against unauthorized
access.

Installation 3

1. Align and insert the right end of the bezel until it clicks into place.

2. Push the left end of the bezel into the front of the unit until it clicks into place.

3. Use the provided key to lock the bezel.

Logging into Windows Server for the First Time

After the recorder powers up, you will need to configure the Windows operating system for the first time

Logging into Windows Server for the First Time 4

1. On the first screen, scroll through the list and select your preferred language.

Figure 1: The language selection screen during initial Windows software s et u p. (Used with permission from Microsoft.)

2. Select the country/region, preferred app language, and keyboard layout, then click Next.
NOTE: If a language other than English is selected, the server will restart. This is a normal Windows

behavior, please proceed with step 3 once the server has finished restarting.

3. The "MICROSOFT SOFTWARE LICENSE TERMS" for the "MICROSOFT WINDOWS SERVER 2016
STANDARD AND DATACENTER" is displayed. Review the terms then click Accept.

4. On the Customize settings screen, set a password for the local administrator account.
The password must:

l Have a minimum length of 7 characters.

l Meet complexity requirements. See https://technet.microsoft.com/en-ca/library/cc956977.aspx

for details.

You cannot reuse your last 24 passwords.

The password will expire in 42 days.

5. Press Ctrl+Alt+Delete to unlock and input the login password created in the previous step.

6. Once logged in, the recorder will go through initial system setup.

7. The Setup dialog will start configuring the system storage. This process may take up to 5- 10 minutes
depending upon the size of the storage volume.

8. After the storage is configured, Avigilon Control Center End User License Agreement will be displayed.
Review the terms and click Accept.
NOTE: User must click Accept after reviewing the terms otherwise the system will not be configured
properly.

9. The Avigilon Control Center Software will start running automatically and the NVR Analytics Kit will be
configured.

10. Once the setup procedure is complete, the system will restart.

Logging into Windows Server for the First Time 5

Proceed to activate the license for the Avigilon Control Center software on your HD Network Video Recorder.

Activating the Avigilon Control Center™ License

Downgrading to the ACC 5 Software:

The ACC 6 software is pre-installed on the HD Network Video Recorder.

You can use the ACC 6 software or the ACC 5 software.

Do not activate the ACC 6 software if you plan to use the ACC 5 software. See Downgrading to the ACC 5
Software on the next page.

Before you can configure cameras and monitor live or recorded video, you will need to activate the ACC 6
software license provided with your device. If you don't have a license, you will need to purchase one.

Other parts of the ACC system may start while you perform this procedure, but you will not be able to use any of
the features until after license activation is complete.

Licensing the ACC™ 6 Software

The first time you connect to the new appliance with the ACC Client, you must activate a license for the new
ACC software. After the license is activated, you can immediately use the licensed features.

1. Double-click the new recorder name to log in. There is no user name or password set on the recorder.

2.

In the top-left corner, click to open the New Task menu, then click .

3.

In the site Setup tab, click .

4. In the License Management dialog box, click Add License….

5. In the following dialog box, select one of the following tabs:

l If you have internet access, select the Automatic tab. Go to Automatic License Activation below.

l If you do not have internet access, or you plan to keep the system on a private intranet, select the

Manual tab. Go to Manual License Activation below.

Automatic License Activation

In the Automatic tab:

1. In the Enter Product Keys section, enter the license key.

2. In the Activate and License Site section, click Activate now.

Manual License Activation

In the Manual tab:

1. In the Enter Product Keys section, enter the license key.

2. In Generate Activation File section, click Save File….

3. In the Save As window, select where you want to save the .key file that is generated by the system. You

Activating the Avigilon Control Center™ License 6

can rename the file as required.

4. Click Save.

5. Copy the .key file to a computer with internet access.

Open a web browser and go to http://activate.avigilon.com.

1. Click Choose File and select the .key file, click Upload. The generated license file (.lic) will download
automatically. If it does not, allow the download to occur when you are prompted.

2. Copy the downloaded .lic file to a location that would be accessible to the ACC Client software.

3. Complete the product registration page to receive product updates from Avigilon, then click Register.

Return to the ACC Client:

1. In the Apply License File section, click Apply….

2. Locate the downloaded .lic file and click Open.

3. In the Confirm Licenses dialog box, click OK.

Modifying Licenses

You can use the the License Management dialog box to add, remove, deactivate, and reactivate licenses for the
ACC 6 software. For more information, see the Avigilon Control Center Client User Guide.

Downgrading to the ACC 5 Software

1. Open Windows Settings > Apps > Features and uninstall the ACC 6 software.

2. In Windows explorer, open the D: drive and delete the following directories:

D:\AvigilonConfig
D:\AvigilonData

3. In Windows Explorer, go to C:\Avigilon\Control Center Installation Files\5.10.

4. Install each application by double-clicking the installers in the following order:

ACC 5 Server
ACC 5 Client
ACC 5 Player
ACC 5 Gateway

5. To activate your license, see the Avigilon Control Center Server User Guide for the ACC 5 software,
available on http://avigilon.com.

Troubleshooting Installation—Networking

By default, the HD Network Video Recorder acquires an IP address on the network through DHCP. If you need to
set up the recorder to use a static IP address or any specific network configuration, see the Windows Help and
Support files for more information.

Modifying Licenses 7

Configuring the Avigilon Control Center Software

Complete the following procedures to configure the ACC software to work with your newly installed device.

For more information about any of the following procedures, see the Help files provided with the ACC Client
software.

Starting Up and Shutting Down the ACC Client Software

After you install the ACC Client software, start the application and log in to the HD Network Video Recorder.

The ACC Client software should start automatically when your Windows workstation starts. Refer to the following
steps if it doesn't.

Starting Up the Client Software

Perform one of the following:

l In the Start menu, select All Programs or All Apps > Avigilon > Avigilon Control Center Client.

l

Double-click or desktop shortcut icon.

When you are prompted, log in to your site. You can only access cameras and video after you log in.

The “Select one or more sites to log in.” message appears. If you are connected only to the new device, one
site is listed in the left navigation panel. Otherwise, all the sites that are connected to the same network are
listed. The site name of your new device is the hostname that you assigned in the Web Interface. You can use
Find Site… to specify the IPaddress or hostname of the device if the list is long.

Shutting Down the Client Software

1.

In the top-right corner of the Client software, select > Exit.

2. When the confirmation dialog box appears, click Yes.

Logging In to and Out of a Site

After you start the ACC Client software, you are immediately asked to log in to a site.

By default, the HD Network Video Recorder appears as a site with the same name as the hostname.

The default username is administrator with no password.

Configuring the Avigilon Control Center Software 8

Logging In

1. Open the Site Login tab. The Site Login tab is automatically displayed if you are launching the Client
software for the first time.

To manually access the Site Login tab, do one of the following:

l

From the top-right corner of the window, select > Log In….

l

From the top-left corner of the application window, click to open the New Task menu, then

click .

2. On the left side of the Site Login tab, select one or more sites.

If the site you want to log into is not shown, click Find Site… to discover the site.

3. Enter your username and password for the selected sites.

Or, select the Use current Windows credentials check box to automatically use the same username and
password as your computer.

NOTE: If you are unable to login using your current Windows credentials, your system may be using
Kerberos as a network authentication protocol. Contact your network administrator for help.

4. Click Log In.

5. If Two-Factor Authentication is required, a dialog box is displayed.

a. The first time you log in, a QRcode is displayed. On your mobile device, scan the QR code with a

TOTP authenticator app like the Google Authenticator™ mobile app or the FreeOTP Authenticator™
mobile app. If you cannot scan the QRcode, enter the 20-character key into the authenticator app.

The authenticator app will display a 6-character verification code.

b. The next time you log in, use the authenticator app to get your verification code.

c. Enter the code in the Verification Code: box.

Tip: Select the Trust this device for 30 days check box to avoid entering a verification code each
time you log in.

d. Click OK.

You are logged in to the selected sites.

If you want to be notified when new or disconnected sites come online, select the Notify me when additional
sites become available check box.

If you want to see the login page each time you launch the Client software, select the Show this tab on startup
check box. If you prefer not to login each time, you can disable this option and configure automatic login from
the Client Settings dialog box.

Logging Out

You can log out of one or all sites at any time.

To... Do this...

Log out of one or select sites l In the System Explorer, select one or more sites then right-click and

Logging I n 9

To... Do this...

select Log Out.

Log out of all sites

1.

In the top-right corner of the Client, select > Log Out.

2. In the confirmation dialog box, click Yes.

Changing the Site Administrator Password

After you log in to the site for the first time, it is recommended that you change the default site administrator
password. This is only required for a new site. If the site password has already been set

1. After you login, the Change Password dialog is displayed.

2. Enter a new password and then confirm the new password.

The password must meet the minimum strength requirements.

l

— password meets the strength requirements.

l

— password does not meet the strength requirements, enter a new password.

The password strength is defined by how easy it is for an unauthorized user to guess. If your password
does not meet the strength requirements, try entering a series of words that is easy for you to remember
but difficult for others to guess.

3. Click OK.

Tip: If you forget the site administrator password, resetting the password requires restoring the factory default
settings on every server in the site. To avoid this issue, it is highly recommended that you create at least one
other site administrator level user as a backup.

Connecting Cameras to the Avigilon Control Center Software

After all the cameras in your system have been physically connected to the network, you need to connect the
cameras to the ACC software so that video can be recorded and indexed for search.

1.

In the site Setup tab, click .

The Connect/Disconnect Devices… tab is displayed.

2. In the Discovered Devices area, select one or more devices then click Connect….

Tip: You can also drag the device to a server on the Connected Devices list.

3. In the Connect Device dialog box, select the server you want the device to connect to.

NOTE: If you are connecting multiple devices, all the cameras must use the same connection settings.

Changing the SiteAdministrator Password 10

4. If you are connecting a third-party device, you may choose to connect the device by its native driver. In
the Device Type: drop-down list, select the device's brand name. If there is only one option in the drop­down list, the system only supports one type of driver from the device.

5. If the camera supports a secure connection, the Device Control: drop-down list is displayed. Select one
of the following options:

NOTE: The setting may not be displayed if the camera only supports one of the options.

l Secure — The system will protect and secure the camera's configuration and login details. This

option is selected by default.

l Unsecure — The camera's configuration and login details will not be secured and may be

accessible to users with unauthorized access.

Cameras with a secure connection are identified with the icon in the Status column.

6. In the Network Type: drop-down list, select whether the camera is connected to the LAN (local area
network) or WAN (wireless access network).

7.

If it is not displayed, click to display the Site View Editor and choose where the device appears in the
System Explorer.

l

In the site directory, drag devices up and down the right pane to set where it is displayed.

l

If your site includes folders, select a location for the device in the left pane. The right pane
updates to show what is stored in that directory.

l If you are connecting multiple devices at the same time, the selected devices must be assigned to

the same location.

Tip: If the site you want is not listed, you may need to connect the device to a different server. Make sure
the selected server is connected to the site you want.

8. Click OK.

9. If the device is password protected, the Device Authentication dialog box appears. Enter the device's
username and password, then click OK.

Setting the Recording Schedule

Once all the cameras have been connected, you can set when you want each camera to record video.

By default, all connected cameras are set to record when events are detected by the system. You can skip this
procedure if you prefer to keep the default settings.

Before you can assign a recording schedule, you must create a template. The template allows you to assign the
same schedule to multiple cameras.

Creating a Recording Template

The events that can be selected for the template depend on the licensed features in your system.

Setting the RecordingSchedule 11

1.

In the server Setup tab, click . The Recording Schedule dialog box is displayed.

2. Click Add Template below the Templates: list.

3. Enter a name for the New Template.

4. Click the Set Area button, then click or drag the cursor across the Recording Mode: timeline to set the
types of events that the cameras will record throughout the day. Individual rectangles on the Recording
Mode: timeline are colored when they have been selected.

The Recording Mode: options include:

l Continuous — record video constantly.

l Motion — only record video when motion is detected.

l POS Transactions — only record video when a point of sale (POS) transaction is made.

l License Plates — only record video when a license plate is detected.

5. To disable recording in parts of the template, click the Clear Area button, then click or drag the cursor
across the timeline to remove the set recording areas.

6. If cameras are not recording in Continuous mode all day, you can set cameras to record reference
images between events in the recording schedule.

l Select the Record a reference image every: check box, then set the time between each reference

image.

Setting Up a Weekly Recording Schedule

You can set up a weekly recording schedule by applying templates to cameras for each day of the week.

1.

In the server Setup tab, click . The Recording Schedule dialog box is displayed.

2. Select a template from the Templates: list.

3. In the Default Week area, click the days of the week this template applies to for each camera.

Figure 2: The Recording Schedule dialog box: Default Week

4. Click OK.

Setting Data Aging

Data aging defines how long recorded video is stored and the quality of the video as it ages over time. In the
ACC software, the recorded image rate is slowly reduced so that recorded video can be viewed over a longer
period of time while still making room for new recordings. You can adjust how long the full image rate video is
kept, so that you have the best quality video when you need it.

Setting Up a Weekly Recording Schedule 12

The amount of data aging that is available depends on the camera you have connected to your system:

l For JPEG2000 or JPEG compression cameras, data aging is available at three rates:

l High Bandwidth keeps recordings at their original quality.

l Half Image Rate discards half of the recorded data to make room for new recordings.

l Quarter Image Rate keeps 1/4 of the original recorded data so that you can still see older video.

l For H.265 and H.264 cameras that support data aging, data aging is available at two rates:

l High Bandwidth keeps the original high quality video and the secondary stream of low resolution

video.

l Low Bandwidth only keeps the secondary stream of low resolution video.

NOTE: The data aging can only occur when the secondary stream is enabled.

l For H.265 and H.264 cameras that do not support data aging, only the High Bandwidth video is kept.

By default, the system is set to keep recorded video for the maximum amount of time based on the available
storage.

At the bottom of the Recording and Bandwidth dialog is the following statement:

Total record time estimate is based on constant recording

The retention time is determined by the Max. Record Time setting and the average camera data rate. Since the
system can only provide an estimate of the data rate for the full retention period, the actual retention time may
exceed the Max. Record Time setting by 5 minutes.

NOTE: The time shown in the Total Record Time column is an estimate only.

1.

In the server Setup tab, click .

The Recording and Bandwidth dialog box is displayed.

The Data Aging column shows an estimate of the recording time that is available at each image rate,
given the amount of space on the recording device.

2. In the Data Aging column, move the sliders to adjust the amount of time video is stored at each image
rate.

l To change the data aging settings for all linked cameras, move the slider for one linked camera

and all linked cameras will be updated.

l To change the data aging setting for one camera, break the camera's link to other cameras by

clicking the icon to the left of its name, then make your changes.

3. In the Max. Record Time column, manually enter a maximum record time or select one of the options from
the drop-down list for each camera.

NOTE: If the time estimated in the Total Record Time column is significantly shorter than what is set in the
Max. Record Time column, the camera's actual recording time will be closer to the Total Record Time
estimate.

4. Click OK.

Setting Data Aging 13

Adding Users and Groups

If there will be other people using the system, you may want to add them as separate users rather than giving
them access through the default administrator account.

Before you can add individual users, you will need to add permission groups that define what users have access
to. By default, the system has the following groups:

l Administrators — has access to everything in the system.

l Power Users — has access to most features in the system except for the ability to import and export

settings.

l Restricted Users — has access to live video only and can control audio and digital outputs.

l Standard Users — has access to live and recorded video, but cannot make any Setup changes.

It is highly recommended that the Administrators group includes at least two users. In the event one
administrator user forgets the default administrator password, the second administrator user can be used to
reset the password. If you do not have a second administrator user, you may need to completely reset the
system.

Adding Groups

1.

In the site Setup tab, click .

2. In the following dialog box, select the Groups tab and click Add Group.

3. In the pop-up dialog box, select an existing group to use as a template for your new group, then click OK.

4. In the Edit Group dialog box, complete the following:

a. Give the new group a name.

b. Select a rank for the group from the Rank: drop-down list. To edit or view the entire Corporate

Hierarchy, click .

c. Move the Min Password Strength: slider to define how strong the password used by each user in

the group must be.

The password strength is defined by an algorithm that anticipates how easy a password is to
guess. There is no defined character minimum, but the stronger the setting, the harder it should be
for an unauthorized user to crack the password.

Tip: If users are expected to change their passwords frequently, you may want to select a weaker
setting to ensure users do not have difficulty choosing new passwords.

d. To enable Two-Factor Authentication, select the Required check box.

The next time users in this group log in, they will need to download an authenticator app on their
mobile device and scan a QRcode to log in to a site.

NOTE: The default administrator will be able to log in to a site without Two-Factor Authentication,
even if it is enabled for their group.

Adding Users and Groups 14

Important: Two-Factor Authentication is not supported on the ACC Mobile 2 or ACC Mobile 3
Preview apps, the ACC Virtual Matrix software, or the ACC Gateway Web Client. Users with Two­Factor Authentication enabled will not have access to these programs.

e. Select the required Group Privileges: and Access Rights: for the group. Clear the check box of any

feature or device that you do not want the group to have access to.

5. To enable the Dual Authorization feature, click Enable Dual Authorization.

When you enable Dual Authorization, users in this group cannot review recorded video without
permission from a user in the authorizing group.

a. In the following dialog box, click the toggle to enable Dual Authorization.

b. Select the groups that can grant authorization to users in this group.

c. To disable the feature, click the toggle at the top of the dialog box.

d. Click OK.

6. Select the Members tab to add users to the group.

If a user is added to the group through the Add/Edit User dialog box, the user is automatically added to
the group's Members list.

a.

Click .

b. Select the users that should be part of this new group. Only users that have been added to the site

are displayed.

Tip: Enter the name of a user in the Search… field to locate specific users.

c. Click Add. The users are added to the Members list.

7. Click OK to save the new group.

Adding Users

1.

In the site Setup tab, click .

2. In the Users tab, click Add User.

3. When the Add/Edit User dialog box appears, complete the User Information area.

4. If you don’t want this user to be active yet, select the Disable user check box. Disabled users are in the
system but cannot access the site.

5. In the Login Timeout area, select the Enable login timeout check box to set the maximum amount of time
the Avigilon Control Center Client software can be idle before the user is automatically logged out of the
application.

6. Select the Member Of tab to assign the user to a group.

a. Select the check box beside each access group the user belongs to.

The other columns display the permissions that are included in the selected groups.

b. Return to the General tab.

Adding Users 15

7. In the Password area, complete the following fields:

l Password: — enter a password for the user.

l Confirm Password: — re-enter the password.

l Strength: — indicates the strength of the password. The strength is defined by the group the user

is assigned to. If the user is a member of more than one group, the user must meet the strongest
password requirement.

The password must meet the minimum strength requirements.

l

— password meets the strength requirements.

l

— password does not meet the strength requirements, enter a new password.

The password strength is defined by how easy it is for an unauthorized user to guess. If your
password does not meet the strength requirements, try entering a series of words that is easy for
you to remember but difficult for others to guess.

l Require password change on next login — select this check box if the user must replace the

password after the first login.

l Password Expiry (Days): — specify the number of days before the password must be changed.

l Password never expires — select thischeck box if the password never needs to be changed.

8. Click OK. The user is added to the site.

Repeat this procedure to add all the users that are required.

Advanced Settings

After you've set up all the required settings in the ACC Client software, the system can start running.

The following list provides some advanced settings you can use to further customize your system. See the
application Help files for details about how to configure each setting.

l Adjust camera settings

l If camera video looks slightly blurry or unclear, you can adjust the camera's Image and Display

settings.

l If you want the camera to record at a different image rate, you can adjust the camera's

Compression and Image Rate settings.

l To reduce the amount of ambient motion detection for a specific camera, you can adjust the

Motion Detection settings.

l To maintain the privacy of certain areas, you can set Privacy Zones in the camera's field of view so

that private spaces are never recorded.

l Corporate Hierarchy

l If you are setting up an enterprise system that includes large, physically dispersed sites, you can

use the Corporate Hierarchy feature to define system access at different levels of the
organization.

Advanced Settings 16

l Alarms

l Use the Alarms dialog box to create and manage alarms. Once an alarm has been created, you can

monitor alarm events in the Alarms tab and in the ACC Mobile App.

l Self-Learning Video Analytics

l If you have an Avigilon self-learning video analytics device, use the Analytic Events dialog box to

configure classified object motion detection or UMD. Once configured, you can receive events,
trigger alarms, define rules, and record video when classified object motion requires your
attention.

l Avigilon Appearance Search™ Technology

l Avigilon self-learning video analytic cameras can be used with the AI search engine provided by

Avigilon Appearance search technology. In the device setup tab, click the Setting Dialog and
select the Appearance Search check box if you want to use the camera with the Avigilon
Appearance Search feature. Once configured, you can quickly search recorded video to find
instances of people, faces and vehicles across an entire site.

l External notifications

l You can set up an SMTP email server to send you email notifications when system events occur.

l If you have a Standard or Enterprise Edition licensed system, you can set up detailed rules to

receive email notifications when specific events occur.

l If you have a Central Monitoring Service, you can configure the ACC site to send notifications via

SMTP or IP.

l Setup the Gateway

l The ACC Gateway software allows you to access video from a remote web browser or mobile

device. If the Gateway software is not set up, you cannot access video outside of your local
network.

l Install the ACC Mobile app on your mobile device so that you can remotely monitor live and

recorded video.

Advanced Settings 17

Advanced Features

Checking System Health

The Server Administrator software is pre-installed on the recorder. The software provides information about the
recorder’s system operation status, and gives you remote access to the recorder for recovery operations.

If one of the LED indicators on the recorder is flashing an error warning, the Server Administrator will display
details about the problem. For more information about the LED indicators, see LED Indicators on page24.

1. Open the Server Administrator.

l To open the Server Administrator locally, double-click the Server Administrator shortcut icon on

the desktop.

l To open the Server Administrator remotely, open a web browser and enter this address:

https://<recorder IP Address>:1311/.

For example: https://192.168.1.32:1311/ or https://localhost:1311/.

If you are using an intranet connection, your browser may display an error message. Allow the browser to
ignore the certificate warnings.

2. If asked to log in, enter the Windows software administrator username and password that was configured
for the recorder.

3. On the Server Administrator home page, the health of the system components are displayed in the
workspace on the right.

l To see the health of other system components, expand and select a different component from the

System Tree on the left.

l The table displayed in the workspace lists system components and their status:

The system component is running normally.

The system component has a non-critical warning.

The system component has a critical failure.

The system component status is unknown.

l To see the details of a system component, select the system component from the workspace.

The Server Administrator is also used to customize the Redundant Array of Independent Disks (RAID) settings,
assign a hot spare and remotely monitor the system health. For more information about the features in the
Server Administrator, see the Help system provided in the software.

Replacing a Hard Drive Blank

The hard drives on the HD Network Video Recorder are set up in a RAID configuration. This allows information to
be recorded across several hard drives.

Advanced Features 18

If one or two hard drives fail, there is enough information on the other hard drives for the recorder to continue
recording video.

Depending on the recorder model, there may be hard drive blanks at the front of the recorder. You can replace
the blanks with hard drives as required.

1. Remove the bezel.

a. Unlock the bezel.

b. Push the release button next to the lock.

c. Pull the left end of the bezel then unhook the right end to remove the bezel.

2. Press the release button and slide the blank out of the hard drive slot.

3. Insert the hard drive all the way into the recorder then push the handle against the hard drive to lock it into
place.

Replacing a Har d Drive Blank 19

4. Open the Server Administrator application and expand the System Tree.

The new hard drive should be automatically added to the Physical Disks list. The list is typically available
here:System > Storage > PERC H740P Mini (Embedded) > Connector 0 (RAID) > Enclosure (Backplane)
> Physical Disks.

5. Assign a task to the new hard drive or allow it to exist as an extra storage drive.

It is recommended to use the new hard drive as a hot spare. Hot spares are hard drives that are available
on standby in the event of a hard drive failure in the RAID. If that occurs, you can configure the system to
automatically redirect recording to the unused hard drive.

To assign the new hard drive as a hot spare:

a. In the Task list, select Assign and Unassign Global Hot Spare.

b. Click Execute.

If the new hard drive is not displayed in the Server Administrator, try one of the following:

l Refresh the browser.

l Reboot the recorder.

Replacing Hard Drives

The operating system and the Avigilon Control Center software are mirrored on two hard drives at the back of
the recorder. If one of the hard drives fail, you can replace the failed drive while the recorder continues to run
from the other.

If your recorder is still under warranty, contact Avigilon Technical Support to replace the failed hard drive.

If more than two hard drives fail at the same time, contact Avigilon Technical Support immediately for recovery
instructions.

Only replace a hard drive if the hard drive LED indicator and the Server Administrator displays an error.

1. Open the Server Administrator.

2. Check which hard drive has failed, then disconnect the drive through the Server Administrator software.

Hard drives are installed at the front, back and in the middle of the recorder. Be sure you can identify
which hard drive needs to be replaced.

3. If you are replacing a hard drive at the center of the recorder, shut down the recorder then disconnect all
cables.

NOTE: Skip this step if you plan to hot-swap a hard drive at the front or back of the recorder.

4. Remove the bezel.

5. Depending on where the hard drive is located, perform one of the following procedures:

Replacing Hard Drives 20

Replacing Front or Back Hard Drives

1. Locate the failed hard drive at the front or back of the recorder.

2. Press the release button on the front left of the hard drive.

3. When the handle is released, pull the hard drive out of the recorder.

4. Remove the four screws from the side of the hard drive carrier.

5. Lift the failed hard drive out of the carrier.

6. Insert a new hard drive into the carrier then screw it into place. The hard drive connectors should face the
back.

7. When the hard drive is secured in the carrier, insert the hard drive back into the recorder.

8. Once the hard drive is inserted all the way in, push the handle against the hard drive to lock it into place.

The recorder immediately starts rebuilding the hard drive. The progress is displayed in the Server Administrator.
This may take several hours.

Replacing Center Hard Drives

To replace a hard drive stored in the middle of the recorder, complete the following steps:

Replacing Fr ont or Back H ard Drives 21

1. At the top of the recorder, unlock the latch release then lift and rotate the latch towards the back of the
recorder.

The cover slides back and is released from the recorder body.

2. Hold the cover from both sides and lift it off the recorder.

3. Locate the failed hard drive on the center hard drive tray.

4. Lift the handles on either side of the hard drive tray.

5. Press the orange release tab on the hard drive tray then lift up the hard drive carrier handle to release the
hard drive.

6. Hold the handle and lift the hard drive out of the tray.

7. While holding the handle, pull the edges of the carrier away from the hard drive to remove the failed hard
drive from the carrier.

8. Align the slots on the new hard drive to the tabs on the hard drive carrier.

9. Pull the edges of the carrier over the slots on the hard drive.

Replacing Center Hard Drives 22

10. Place the new hard drive into the tray and push the handle down until the hard drive clicks into place.

11. Fold down the handles on the hard drive tray. Close and lock the recorder cover.

12. Reconnect all the cables to the recorder and power it.

After the operating system starts up, the recorder immediately starts rebuilding the hard drive. The progress is
displayed in the Server Administrator. This may take several hours.

Replacing Center Hard Drives 23

LED Indicators

Diagnostic Indicators

The diagnostic indicators on the front panel highlight system issues during system startup.

LED Indicator Description

l Blinks orange — the hard drive is experiencing an error.

Hard drive

l Blinks orange — there is a thermal error.

Errors include:

l temperature out of range

Temperature

Electrical

Memory

PCIe

System health
and System ID

l fan failure

Check that the fans are functioning correctly and the air vents are not blocked.

l Blinks orange — there is an electrical error.

Errors include:

l voltage out of range

l failed power supply

l voltage regulator

Check the power status indicator to confirm if it is an issue with the power supply.

l Blinks orange — there is a memory error.

l Blinks orange — there is a PCIe card error.

Restart then upgrade the device firmware if the error persists.

l Blue — powered and in good health

l Blinking blue — System ID mode active

l Orange — fail-safe mode

l Blinks orange — there is an error

Power Status Indicators

The power button on the front lights up when power is on.

Additional information about the power supply is provided by the power status indicator on the power supplies
at the back. The following table describes what the LEDs indicate:

LEDIndicators 24

Figure 3: (1) The power status indicator.

LED Indicator Description

Off

Green

Flashing green

Flashing green then turns off

Flashing orange

Power is not connected.

Power is supplied.

The firmware update is being applied to the power supply unit.

The redundant power supply is mismatched. This only occurs if
you have a secondary redundant power supply installed.

There is a problem with the power supply.

Network Link Status Indicators

When the recorder is connected to the network, the recorder’s connection status LEDs above the Ethernet port
display the recorder’s connection status to the network. The following table describes what the LEDs indicate:

Figure 4: (1) Link LED. (2) Connection activity LED.

LED Indicator Description

Off

Link LED — green

Connection Activity LED — blinking green

Link LED — orange

Connection Activity LED — blinking green

Link LED — green

Connection Activity LED — off

Link LED — orange

Connection Activity LED — off

Network LinkStatus Indicators 25

The recorder is not connected to a network.

The recorder is connected to a network at the maximum port
speed.

The recorder is connected to a network at less than the maximum
port speed.

The recorder is connected to a network at the maximum port
speed and data is not being sent or received.

The recorder is connected to a network at less than the maximum
port speed and data is not being sent or received.

Hard Drive RAID Status Indicators

Each hard drive has its own set of LED indicators to show its activity and status.

Figure 5: (1) Status LED. (2) Activity LED.

The Activity LED flashes green when the hard drives are working. The following table describes what the Status
LEDs indicate:

LED Indicator Description

Green

Off

Two short green flashes every second

Flashes green, orange, then off

Four short orange flashes per second

Flashes green slowly

Blinks green for three seconds, orange
for three seconds, and off for six seconds

The hard drive is online.

The hard drive is disconnected from the recorder.

The system is identifying a new hard drive, or preparing a hard
drive for removal.

The hard drive is predicted to fail.

The hard drive has failed.

The hard drive is rebuilding.

The hard drive rebuild has been aborted.

Hard Drive RAID Status Indicators 26

Specifications

System

Avigilon Control Center Software Enterprise, Standard and Core

Operating System Microsoft Windows Server 2016

Hard DiskDrive Configuration Near-line SAS, hot swappable, RAID 6

Mechanical

Dimensions with bezel (LxWxH) 714.6 mm (28.13") x 482 mm (18.97") x 86.8 mm (3.41")

Weight 44.5 kg (98.1 lbs) when fully populated with hard drives

Form Factor 2U rack

Electrical

Power Input 100 to 240 VAC, 50/60 Hz, auto-switching

Power Consumption 750 W

Power Supply Dual-redundant, hot swappable

Environmental

Operating Temperature 10 °C to 35 °C (50 °F to 95 °F)

Storage Temperature –40 °C to 65 °C (–40 °F to 149 °F)

Humidity 10% to 80% relative humidity with 29°C (84.2°F) maximum dew

point

Operating Vibration 0.26 G

Storage Vibration 1.88 G

Operating Shock Six consecutively executed shock pulses in the positive and

negative x, y, and z axes of 6 G for up to 11 ms

Storage Shock Six consecutively executed shock pulses in the positive and

negative x, y, and z axes (one pulse on each side of the system)
of 71 G for up to 2 ms

Operating Altitude 3048 m (10,000 ft).

Storage Altitude 12,000 m (39,370 ft)

Certifications

at 5 Hz to 350 Hz (all operation orientations)

rms

at 10 Hz to 500 Hz for 15 min (all six sides tested)

rms

Certifications UL, cUL, CE, BIS, BSMI, CCC, EAC, KC, NOM, NRCS, VCCI, RCM

Safety EN 60950-1:2006 / A11:2009 / A1:2010 / A12:2011 / A2:2013

Specifications 27

UL/CSA/IEC 60950-1, 2 Ed + Am 1: 2009 + Am 2: 2013

Electromagnetic Emissions US CFR Title 47, FCC Part 2, 15

Canadian ICES-003(A) Issue 6

EN 55032:2012/ EN 55032:2015/ CISPR 32:2012/ CISPR 32:2015
(Class A)

EN 61000-3-2:2014/ IEC 61000-3-2:2014 (Class D)

EN 61000-3-3:2013/ IEC 61000-3-3:2013

Electromagnetic Immunity EN 55024:2010+A1:2015/CISPR 24:2010 + A1:2015

Energy Commission Regulation (EU) No. 617/2013

ROHS EN 50581:2012

Limited Warranty and Technical Support

Avigilon warranty terms for this product are provided at avigilon.com/warranty.

Warranty service and technical support can be obtained by contacting Avigilon Technical Support:

avigilon.com/contact-us/.

Specifications 28