Avigilon 29MP-HD-PRO-C, 29MP-HD-PRO-M, 16MP-HD-PRO-M, 11MP-HD-PRO-C, 11MP-HD-PRO-M Installation Manual

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Installation Guide

Avigilon High Definition Professional IP Camera Models:

29MP-HD-PRO-C, 29MP-HD-PRO-M, 16MP-HD-PRO-C, 16MP-HD-PRO-M, 11MP-HD-PRO-C, 11MP-HD-PRO-M, 8MP-HD-PRO-C and 8MP-HD-PRO-M

920-0002A-Rev2

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Important Safety Information

This manual provides installation and operation information and precautions for the use of this camera. Incorrect installation could cause an unexpected fault. Before installing this equipment read this manual carefully. Please provide this manual to the owner of the equipment for future use.

• Do not use near water or expose to dripping or splashing. Do not place objects filled with liquids above the device.

• Do not expose to rain or moisture.

• For indoor use only. If used outdoors, an approved outdoor mounting adapter or enclosure is required. Consult with Avigilon for more information.

• Installation must be performed by qualified personnel only, and must conform to all local codes.

• Use only UL listed mounting bracket suitable for the mounting surface and minimum 1.15 kg (2.5 lb) weight, plus the weight of the attached lens.

• This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or “Limited Power

The Warning symbol indicates the presence of dangerous voltage within and outside the product enclosure that may constitute a risk of electric shock, serious injury or death to persons if proper precautions are not followed.

The Caution symbol alerts the user to the presence of hazards that may cause minor or moderate injury to persons, damage to property or damage to the product itself if proper precautions are not followed.

Warning — Failure to observe the following instructions

may result in severe injury or death.

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Source” with output rated 12 VDC or 24 VAC, 9 W min. or Power over Ethernet (PoE), rated 48 VDC, 9 W min.

• Any external power supply connected to this product may only be connected to another Avigilon product of the same model series. External power connections must be properly insulated.

• Do not connect directly to mains power for any reason.

• Do not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.

• Do not subject the cables to excessive stress, heavy loads or pinching.

• Do not open or disassemble the device. There are no user serviceable parts.

• Refer all servicing to qualified personnel. Servicing may be required when the device has been damaged (such as from a liquid spill or fallen objects), has been exposed to rain or moisture, does not operate normally, or has been dropped.

• Do not use strong or abrasive detergents when cleaning the device body.

• Use only accessories recommended by Avigilon.

• Avoid leaving the image sensor exposed for extended periods of time. Always cover the image sensor with either a lens or a dust cap.

• Do not allow dust, moisture or any other foreign debris to enter the lens mount.

• Never touch any glass elements inside the lens mount.

• Do not point the lens directly at the sun or other extremely bright objects or damage to the image sensor may occur.

• Use of controls or adjustments or performance of procedures other than those specified in this document may result in hazardous radiation exposure.

Caution — Failure to observe the following instructions

may result in injury or damage to the camera.

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Regulator Notices

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This Class A digital apparatus complies with Canadian ICES-003.

FCC Notice

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or parties authorized by Avigilon Corporation could void the user’s authority to operate this equipment.

Disposal and Recycling Information

When this product has reached the end of its useful life, please dispose of it according to your local environmental laws and guidelines.

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European Union:

This symbol means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Some collection points accept products for free. The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.

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Other Notices

Compilation and Publication Notice

This manual has been compiled and published covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice. Avigilon reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

Intellectual Property Notice

No license is granted by implication or otherwise under any industrial design, industrial design rights, patent, patent rights, or copyrights of Avigilon Corporation or its licensors. Trademarks and registered trademarks are the property of their respective owners.

Portions of the software in this product are licensed under the eCos License. Distribution of eCos requires that the eCos source code be made available to Avigilon customers. The eCos License and eCos source code are available to the public at http://www.avigilon.com/ ecoslicense. Avigilon reserves all rights to all software not covered under the eCos license. This includes all portions of software that were not distributed to Avigilon as part of the eCos operating system.

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Table of Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Required Tools and Materials . . . . . . . . . . . . . . . . . 3

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installation Steps . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Mounting the Lens . . . . . . . . . . . . . . . . . . . . 4

Mounting the Camera . . . . . . . . . . . . . . . . . 5

Connecting Power . . . . . . . . . . . . . . . . . . . . 5

Aiming and Focusing the Camera . . . . . . . . 7

Connecting to the Network Video Recorder 7

IP Address Selection . . . . . . . . . . . . . . . . . . 8

Advanced Features . . . . . . . . . . . . . . . . . . . . . . 9

Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . 9

Connecting to External Devices . . . . . . . . . . . . . . 10

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Image Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Body . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 13

Limited Warranty & Technical Support . . . . 14

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Overview

Rear View

Feature Description

Connection Status LED

Provides information about the network connection. See the section about connecting to the network video recorder for more information.

The Connection Status LED can be turned off for operating in covert installations. See the Avigilon Control Center Client User Guide for more information.

Ethernet Port Accepts an Ethernet connection to a network. Server

communication and image data transmission occurs over this connection. Also receives power when it is connected to a network that provides Power over Ethernet.

The Ethernet Port has two status lights indicating link (left) and activity (right).

Power Connector Block

Accepts a terminal block with either AC or DC power connection. DC input can be either polarity. Only required when Power over Ethernet is not available.

I/O Terminals Provides connections to external input/output devices.

See the section about connecting external devices for more information.

Serial Number Tag Product serial number and part number label.

Ethernet Port

Connection Status LED

I/O Terminals

Power Connector Block

Serial Number Tag

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Front View

Feature Description

Lens Mount

Accepts Canon

EF and EF-S lenses.

Lens Release Button

Releases lenses that are mounted to the camera.

Camera Mounts Provides mounting points for the camera. Mounts

accept 1/4”-20 UNC bolts commonly found on tripods and mounting brackets.

Lens Release Button

Camera Mounts (top and bottom)

Lens Mount

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Installation

Required Tools and Materials

• Lens

• Mounting bracket, tripod or enclosure

• Small slotted screwdriver with 5/64” or 2 mm blade width — for connecting power when not using Power over Ethernet.

Package Contents

Ensure the package contains the following:

• Avigilon High Definition IP Camera

• Dust Cap

• Terminal Block

Installation Steps

Complete the following procedures to install the camera.

1. Mounting the Lens on page 4

2. Mounting the Camera on page 5

3. Connecting Power on page 5

4. Aiming and Focusing the Camera on page 7

5. Connecting to the Network Video Recorder on page 7

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Mounting the Lens

Important: Avigilon cameras require high-quality lenses to take full

advantage of their advanced imaging capabilities. To avoid poor image quality caused by incorrect lens selection, only use lenses that are recommended by Avigilon for use with this camera model. For a list of lenses recommended for use with this camera model, contact your Avigilon dealer or representative.

Canon

EF or EF-S lenses can be mounted to the camera.

To mount a lens to the camera, complete the following steps:

1. Remove the dust cap from the lens mount.

2. Locate the mount index on the lens. The mount index is a red or white dot or square on the circumference of the camera-end of the lens.

3. Align the mount index on the lens with the camera’s mount index of the same color.

4. Turn the lens clockwise until it locks into place.

To detach a lens, complete the following steps:

1. While pressing the lens release button, turn the lens counterclockwise until it stops.

2. Remove the lens from the camera.

3. Immediately mount another lens or a dust cap on the lens mount to prevent contamination.

Caution —

• Never touch the image sensor or any glass elements inside the lens mount except with the recommended cleaning tools.

• Do not allow dust, moisture or any other foreign debris to enter the lens mount.

• Avoid leaving the image sensor exposed for extended periods of time.

• Always cover the image sensor with either a lens or a dust cap.

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Mounting the Camera

Camera mounting points are provided on both the top and bottom of the camera body. Use these mounting points to mount the camera on a bracket, in an enclosure, or on a tripod. The mounting points have ¼”-20 UNC threaded holes which allow them to accept standard photographic mounting bolts.

Consult the installation instructions provided with the bracket, enclosure or tripod for detailed mounting instructions.

If used outdoors, a UL listed outdoor enclosure rated type 3 or better is required.

Connecting Power

NOTE: Do not perform this procedure if Power over Ethernet (POE) is

used.

If PoE is not available, the camera needs to be powered through the removable power connector block. Refer to the diagrams in this guide for the location of the power connector block.

The device can be powered from 12 VDC or 24 VAC. The power consumption information is listed in the product specifications.

To connect power to the power connector block, complete the following steps:

1. Remove the power connector block from the device.

2. Remove the insulation from ¼” (6 mm) of the power wires. Do not nick or damage the wires.

Warning — Only use UL listed mounting brackets suitable for the mounting surface and can sustain a minimum 1.15 kg (2.5 lbs) plus the weight of the attached lens.

Caution — This camera is designed for indoor use only.

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3. Insert the two power wires into the two terminals on the power connector block. The connection can be made with either polarity.

Use a small slotted (5/64” or 2 mm blade width) screwdriver to loosen and tighten the terminals.

4. Attach the power connector block back into the receptacle on the device.

When you select the wire used to provide power, be sure to select a gauge that is heavy enough for the wiring distance. Refer to the

following table for the maximum wire length for different wire gauges.

Warning — This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or “Limited Power Source” with output rated 12 VDC or 24 VAC, 9 W min. or PoE rated 48 VDC, 9 W min.

Table:Maximum power wire run length for different wire gauges

Wire Gauge Maximum Run Length (ft [m])

AWG

24 VAC 12 VDC

24 0.2 131[40] 29[8]

22 0.33 214[65] 47[14]

20 0.5 342[104] 76[23]

18 0.82 545[166] 121[36]

16 1.3 857[261] 190[58]

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Aiming and Focusing the Camera

Important: Avoid aiming the camera at very bright lights or image

quality may be diminished by smearing and/or blooming.

Important: When focusing, open the iris all the way to ensure that the scene is in focus even at the shallowest depth of field. The iris can be opened from the Avigilon Control Center software.

• To focus and adjust the field of view (if the lens is a zoom lens), turn the appropriate ring on the lens. See the instructions that accompany the lens for details.

For best results, use the Avigilon Control Center software to focus the camera. The camera lens must be set to auto focus (AF) mode to ensure the software focus control functions correctly.

Connecting to the Network Video Recorder

Important: To avoid networking problems, only use network switches

recommended by Avigilon.

Connect the camera to the same network as the server running the Avigilon Control Center software. An IP address is automatically assigned to the device, and will be detected by the software. For more information on how to configure the connection, see the software user guide.

Caution — Do not point the lens directly at the sun or other extremely bright objects or damage to the image sensor could occur.

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The connection status LEDs show the progress in connecting to the server and are described in the following table.

IP Address Selection

Once connected to a network, the camera will attempt to locate and obtain an IP address from a DHCP server. If this fails, an IP address will be selected using Zeroconf (APIPA).

If the IP address is set using Zeroconf, the IP address will be in the

169.254.* subnet. A static IP address can be set from the Avigilon Control Center software, consult the software user guide for details.

Table:Connection Status LED States

Connection

State

Connection

Status LED

Description

No Link Off Not physically connected to any

network device

Obtaining IP Address

One short flash every second

Attempting to obtain an IP address

Connecting to a server

Two short flashes every second

An IP address has been obtained and is attempting to connect to the server

Upgrading Firmware

Two short flashes and one long flash every second

Updating the firmware

Connected On Connected to the server

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Advanced Features

Upgrading the Firmware

The firmware can be field-upgraded through the Avigilon Control Center software. Consult the software user guide for details on how firmware upgrades are performed.

It is possible for the firmware to become corrupted during an upgrade — for example, if power is lost during the upgrade process. If this occurs, the camera can be reverted to run from bootstrap firmware. Once reverted, it can be upgraded as usual.

Figure: Firmware revert microswitch location.

1. Disconnect power from the camera.

2. Using a straightened paperclip or similar tool, gently press and hold the firmware revert microswitch.

3. While continuing to hold the microswitch, power the device. Release the microswitch after three seconds.

Warning — Only revert to bootstrap firmware if the device is unable to start up due to corrupted firmware.

Caution — Do not apply excessive force. Inserting the tool too far will damage the device.

Firmware Revert Button

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Connecting to External Devices

External devices are connected through the I/O terminal. The pinout for the I/O terminal is shown in the following table and diagram. Consult the software user guide for details on how to configure the external devices.

Figure: External I/O terminal schematics and example application.

Table:External I/O Terminals

Pin Function Description

1 GND Ground for RS-485 interface.

2 RS-485 RX/TX+ Half-duplex RS-485 interface for controlling

external equipment

3 RS-485 RX/TX-

4 Input (-)/Output A Shared pin for Input and Output.

5 Input (+) The input uses a photocoupler and is

electrically isolated from the internal circuitry. The input voltage should not exceed 12 V.

6 Output B The output uses a photocoupler and is

electrically isolated from the internal circuitry. The output terminal (A and B) connections can be made with either polarity. The output can drive a maximum load of 50 V and 120 mA.

RS-485

24V

External Device

Relay

Switch

Camera

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Cleaning

Image Sensor

The image sensor is protected from contamination by protective glass. However, the protective glass can be contaminated by dust and other debris.

To clean the protective glass, perform the following steps:

1. Remove the lens or dust cap.

2. Using a photographic-grade bulb-type blower (commercially available), blow away any dust or foreign debris from the protective glass inside the lens mount.

3. Immediately replace the lens or dust cap.

If the protective glass is still not clean, obtain an image sensor cleaning swab and solution. Follow the cleaning instructions provided by the manufacturer.

Avigilon recommends using the Type 2 Sensor Swab™ and Eclipse® cleaning solution made by Photographic Solutions, Inc. For a worldwide list of dealers, visit the Photographic Solutions, Inc. website

www.photosol.com.

Caution —

• Never touch the image sensor or any glass elements inside the lens mount except with the recommended cleaning tools.

• Do not allow dust, moisture or any other foreign debris to enter the lens mount.

• Avoid leaving the image sensor exposed for extended periods of time.

• Always cover the image sensor with either a lens or a dust cap.

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Body

Use a dry or lightly dampened cloth to clean the camera body.

Caution — Do not use strong or abrasive detergents when cleaning the camera body.

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Specifications

Network

Network 100Base-TX

Cabling Type CAT5

Connector RJ-45

Security SSL

Protocol UDP, TCP, SOAP, DHCP, Zeroconf

Mechanical

Dimensions LxWxH 120 mm x 79 mm x 74 mm

4.7” x 3.1” x 2.9”

Weight 1.15 kg (2.5 lbs) without lens

Camera Mount 1/4” UNC-20 (top and bottom)

Electrical

Power Source VDC: 12-24 V

VAC: 24 V PoE: IEEE802.3af Class 3 compliant

Power Consumption 9 W

13 W (29MP-HD-PRO-C and 29MP-HD-PRO-M only)

Power Connector 2-pin terminal block

Environmental

Operating Temperature

-10 °C to +50 °C (14 °F to 122 °F)

Storage Temperature -10 °C to +70 °C (14 °F to 158 °F)

Humidity 20 - 80% Relative humidity (non-condensing)

Certifications

UL 60950 CSA60950 EN 60950-1 CE ROHS WEEE

Electromagnetic Emissions

FCC Part 15 Subpart B Class A IC ICES-003 Class A EN 55022 Class A EN 61000-6-3 EN 61000-3-2 EN 61000-3-3

Electromagnetic Immunity

EN 50130-4 EN 61000-4-2 EN 61000-4-5 EN 61000-4-3 EN 61000-4-6 EN 61000-4-4 EN 61000-4-11

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Limited Warranty & Technical Support

Avigilon warrants to the original consumer purchaser, that this product will be free of defects in material and workmanship for a period of 3 years from date of purchase. The manufacturer’s liability hereunder is limited to replacement of the product, repair of the product or replacement of the product with repaired product at the discretion of the manufacturer. This warranty is void if the product has been damaged by accident, unreasonable use, neglect, tampering or other causes not arising from defects in material or workmanship. This warranty extends to the original consumer purchaser of the product only.

AVIGILON DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Avigilon, its distributors, dealers, agents or employees shall create another warranty or modify this warranty. This warranty states Avigilon’s entire liability and your exclusive remedy against Avigilon for any failure of this product to operate properly.

In no event shall Avigilon be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages whatsoever (including but not limited to, damages for loss of profits or confidential or other information, for business interruption, for personal injury, for loss of privacy, for failure to meet any duty including of good faith or of reasonable care, for negligence, and for any other pecuniary or other loss whatsoever) arising from the use of or inability to use the product, even if advised of the possibility of such damages. Since some jurisdictions do not allow the above limitation of liability, such limitation may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction.

Warranty service and technical support can be obtained by contacting Avigilon Technical Support by phone at 1.888.281.5182 or via email at support@avigilon.com.

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