Avigilon 1.0W-H3PTZ-DP20, 2.0C-H4PTZ-DP30, 1.0C-H4PTZ-DP45 Installation Manual

Installation Guide

Avigilon™ High Definition H.264 PTZ IP Dome Camera Models:

1.0W-H3PTZ-DP20 and 2.0W-H3PTZ-DP20

Important Safety Information

This manual provides installation and operation information and precautions for the use of this camera. Incorrect
installation could cause an unexpected fault. Before installing this equipment read this manual carefully. Please
provide this manual to the owner of the equipment for future use.

The Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may constitute a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.

The Caution symbol alerts the user to the presence of hazards that may cause minor or moderate injury
to persons, damage to property or damage to the product itself if proper precautions are not followed.

WARNING — Failure to observe the following instructions may result in severe injury or death.

l Installation must be performed by qualified personnel only, and must conform to all local codes.

l This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or “Limited

Power Source” with output rated 24 VAC +/- 10%, 50 VA min.; 24 VDC +/- 10%, 35 W min. or Power over
Ethernet (PoE) Plus IEEE802.3at Type 2 compliant Power Sourcing Equipment (PSE) rated 42.5-57 VDC,

25.5W min.

l Any external power supply connected to this product may only be connected to another Avigilon

product of the same model series. External power connections must be properly insulated.

l Do not connect directly to mains power for any reason.

CAUTION — Failure to observe the following instructions may result in injury or damage to the device.

l Do not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.

l Do not subject the cables to excessive stress, heavy loads or pinching.

l Do not open or disassemble the device. There are no user serviceable parts.

l Refer all servicing to qualified personnel. Servicing may be required when the device has been damaged

(such as from a liquid spill or fallen objects), has been exposed to rain or moisture, does not operate
normally, or has been dropped.

l Do not use strong or abrasive detergents when cleaning the device body.

l Use only accessories recommended by Avigilon.

l This product should be installed by a trained professional and should beinstalled in restricted access

locations.

ii

Regulatory Notices

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.

This Class B digital apparatus complies with Canadian ICES-003.

FCC Notice

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

l Reorient or relocate the receiving antenna.

l Increase the separation between the equipment and the receiver.

l Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

l Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or parties
authorized by Avigilon Corporation could void the user’s authority to operate this equipment.

Disposal and Recycling Information

When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.

Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.

European Union:

This symbol means that according to local laws and regulations your product should be disposed of separately
from household waste. When this product reaches its end of life, take it to a collection point designated by local
authorities. Some collection points accept products for free. The separate collection and recycling of your
product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment.

iii

Legal Notices

©2013 -2017,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILONCONTROL
CENTER, ACC, and TRUSTED SECURITY SOLUTIONS are trademarks of Avigilon Corporation. Other names or
logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™ and ®
in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related
trademark. Avigilon Corporation protects its innovations with patents issued in the United States of America and
other jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in writing, no license is
granted with respect to any copyright, industrial design, trademark, patent or other intellectual property rights of
Avigilon Corporation or its licensors.

Disclaimer

This document has been compiled and published covering the latest product descriptions and specifications.
The contents of this document and the specifications of the products discussed herein are subject to change
without notice. Avigilon Corporation reserves the right to make any such changes without notice. Neither
Avigilon Corporation nor any of its affiliated companies: (1) guarantees the completeness or accuracy of the
information contained in this document; or (2) is responsible for your use of, or reliance on, the information.
Avigilon Corporation shall not be responsible for any losses or damages (including consequential damages)
caused by reliance on the information presented herein.

Avigilon Corporation
avigilon.com

920-0074A

Revision: 10 - EN

20170830

iv

Table of Contents

Overview 1

Front View 1

Top View 2

Pendant Mount Adapter 3

Installation 4

Camera Package Contents 4

Installation Steps 4

Removing Protective Material Inside Dome Cover 4

Installing the Mount Adapter 6

Connecting Cables 8

Securing the PTZ Dome Camera 8

Assigning an IP Address 9

Accessing the Live VideoStream 9

For More Information 9

Cable Connections 10

Connecting External Power 10

Connecting to External Devices 10

Connection Status LED Indicators 13

Resetting to Factory Default Settings 14

Setting the IP Address Using the ARP/Ping Method 15

Cleaning 16

Dome Bubble 16

Body 16

Specifications 17

Limited Warranty and Technical Support 19

v

Overview

Front View

1. Serial number tag

Device information, product serial number and part number label.

2. Connection status LED

Provides information about device operation. For more information, see Connection Status LED
Indicators on page13.

3. Link LED

Indicates if there is an active connection in the Ethernet port.

Overview 1

Top View

1. External power

Accepts an external power connection when Power over Ethernet is not available or operation below -30
°C is required.

2. Lanyard anchor

The safety lanyard attaches to the anchor to prevent the camera from falling during installation.

3. Ethernet port

Accepts an Ethernet connection to a network. Server communication and image data transmission occurs
over this connection. Also receives power when it is connected to a network that provides Power over
Ethernet.

4. External I/O

Provides connections to external input/output and audio devices.

Top View 2

Pendant Mount Adapter

1. 1-1/2” NPT mount adapter

Standard 1-1/2” NPT adapter for mounting the dome camera to a pendant mount bracket.

2. Tamper resistant screws

Torx captive screws to fix the dome camera to the mounting adapter.

Pendant Mount Adapter 3

Installation

Camera Package Contents

Ensure the package contains the following:

l Avigilon™ High Definition PTZ Dome Camera

l H3-MH-NPTA1 kit:

o

1 ½” NPT Adapter

l CAM-ACCS-H3PTZ kit:

o

T20 Torx key

o

Teflon Sealing Tape

o

RJ-45 crimp-on plug and weather-resistant housing

o

External Power wiring harness

o

External I/O wiring harness

Installation Steps

Complete the following sections to install the camera.

Removing Protective Material Inside Dome Cover

The PTZ dome camera is packaged with protective material inside the dome cover to prevent damage to the
camera and dome bubble during shipping. The protective material must be removed before the PTZ dome
camera is installed.

Installation 4

1. Remove the dome cover by loosening the screws that fix the cover to the base. Use the T20 Torx key
provided in the camera package.

NOTE: Be careful not to scratch or touch the dome bubble. The resulting marks or fingerprints may affect
the overall image quality. Keep the protective covers on the outside of the dome bubble until the
installation is complete.

2. Remove the protective material inside the dome cover.

RemovingProtectiveMaterial Inside Dome Cover 5

3. Attach the dome cover back to the base and tighten the screws.

Installing the Mount Adapter

CAUTION — The dome camera must be mounted as instructed below or problems with moisture may
arise and will not be covered by the dome camera warranty.

The dome camera must be mounted on a 1-1/2” NPT male threaded wall or ceiling mounting bracket. The
mounting bracket is not included in the camera package.

1. Wrap the thread of the mounting bracket with the supplied Teflon sealing tape to create a water tight seal
around the camera connection. There should be a minimum of three turns around the entire threaded
surface.

When applying the Teflon sealing tape, be sure to wrap in the same direction that the mount will be
tightened. This will ensure the tape does not unravel when installing the mating parts together.

Tip: Always apply Teflon tape to threaded mounts to help prevent the threads from binding.

Installing the Mount Adapter 6

2. Pull the required cables through the mounting bracket then install the supplied connectors and wire
assemblies.

3. Install the 1 1/2” NPT mount adapter.

4. Connect the safety lanyard from inside the NPT mount adapter to the anchor on the PTZ dome camera.

Installing the Mount Adapter 7

Connecting Cables

Refer to the diagrams in the Overview section for the location of the different connectors.

To connect the cables required for proper operation, complete the following:

1. Make sure the safety lanyard is connected to the PTZ dome camera.

2. If there are external input or output devices that need to be connected to the camera (for example: door
contacts, relays, analog video, speakers, etc), connect the devices to the camera I/O connector cable.

3. Connect power using one of the following methods:

l Power over Ethernet (PoE) Plus IEEE 802.3at Class 4 — Connect a PoE Plus compliant injector or

switch to the Ethernet network cable.

l External Power — Connect an external “Class 2” or “LPS” or “Limited Power Source” with output

rated 24 VAC +/- 10%, 50 VA minimum or 24 VDC +/- 10%, 35 W minimum.

For more information, see Connecting External Power on page10.

4. Connect a network cable to the Ethernet port (RJ-45 connector).

The Link LED will turn on once a network link has been established.

5. Check that the Connection Status LED indicates the correct state. For more information, see Connection
Status LED Indicators on page13.

Securing the PTZ Dome Camera

After the cable connections have been made, secure the PTZ dome camera to the mount.

1. Attach the dome to the NPT adapter.

a. Push the PTZ dome camera into the 1 1/2” NPT mount adapter.

NOTE: Be careful not to trap any cables between the dome camera housing and the mount
adapter.

b. Once the dome is aligned to the NPT adapter, turn the dome until it locks into place.

ConnectingCables 8

2. Use the Torx key provided with the dome camera to tighten the screws in the mount adapter.

Assigning an IP Address

The camera automatically obtains an IP address when it is connected to a network.

NOTE: If the camera cannot obtain an IP address from a DHCP server, it will use Zero Configuration Networking
(Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the 169.254.0.0/16 subnet.

The IP address settings can be changed using one of the following methods:

l Camera's web browser interface: http://<camera IP address>/

l Network video management software application (for example, Avigilon Control Center (ACC)™ software).

l ARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method on

page15.

NOTE: The default camera username is admin and the default password is admin.

Accessing the Live VideoStream

Live video stream can be viewed using one of the following methods:

l Web browser interface: http://<IP address>/

l Network video management software application (for example, the Avigilon Control Center software).

NOTE: The default camera username is admin and the default camera password is admin.

For More Information

Additional information about setting up and using the device is available in the following guides:

l Avigilon Control Center Client User Guide

l Avigilon High Definition H.264 Web Interface User Guide

l Avigilon Camera Configuration Tool User Guide

The manuals are available on the Avigilon website: avigilon.com/support-and-downloads.

Assigningan I P Address 9

Cable Connections

Connecting External Power

NOTE: This procedure is not required if Power over Ethernet (PoE) is used.

If PoE is not available or operation below -30 °C is required, the dome camera can be powered with 24V AC or
24V DC through the removable power connector:

1. Remove as much insulation as required to splice the supplied power connector to the power adapter
wires (not included).

Do not nick or damage the wires.

2. Remove the dummy plug from the power receptacle on the top of the camera.

3. Attach the power connector to the receptacle on the camera.

The power connector pin details are:

1. Brown — Power, accepts either polarity

2. Not used

3. Blue — Power, accepts either polarity

WARNING — This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or
“LPS” or “Limited Power Source” with output rated 24V AC +/- 10%, 50VA min. or 24 V DC +/- 10%, 35W
min.

Connecting to External Devices

External devices, including audio and video devices, are connected to the camera through the I/O cable. The
pinout for the I/O connector is shown here:

Cable Connections 10

Figure 1: Example application.

1. Dark Red — +12 VDC, 50 mA max. output for relay drive

2. Grey — Relay ground return

3. Red — Relay input 1

4. Orange — Relay input 2

5. Pink — Relay output 1

6. Blue — Relay output 2

l * — Relay

l ** — Switch

NOTE: The 12 V connection can be used to energize a relay coil with up to 50 mA. If more than 50 mA is
required, an external power supply up to 25 VDC at 120 mA can be used.

l White — Audio/video analog ground return

l Brown — Analog audio input

l Green — Analog audio output

l Yellow — Analog video output

l Black — not connected

l Purple — not connected

The camera can be connected to an external microphone, speaker and video monitor through the I/O
connector.

NOTE: The camera only supports line level mono audio input and an NTSC or PAL video output.

Connectingto External Devices 11

The video output signal is determined by the camera flicker control setting. When the camera flicker control is
set to 60 Hz, the video output signal is NTSC. When the flicker control is set to 50 Hz, the video output signal is
PAL. Use the Camera Installation Tool to configure the camera’s flicker control in the Image and Display setup.

Connectingto External Devices 12

Connection Status LED Indicators

Once connected to the network, the Connection Status LED will display the progress in connecting to the
Network Video Management software.

The following table describes what the LEDs indicate:

Connection State

Obtaining IPAddress

Discoverable

Upgrading Firmware

Connected On

One short flash every
second

Two short flashes
every second

Two short flashes
and one long flash
every second

Connection Status

LED

Description

Attempting to obtain an IP address.

Obtained an IPaddress but is not connected to the
NetworkVideo Management software.

Updating the firmware.

Connected to the Network Video Management software or an
ACC™ Server. The default setting can be changed to "Off" using
the camera's web user interface. For more information see the
Web User Interface Guide.

Connection Status LEDIndicators 13

Resetting to Factory Default Settings

If the deviceno longer functions as expected, you can choose to reset the device to its factory default settings.

Use the firmware revert button to reset the device. The firmware revert button is shown in the following diagram:

NOTE: Be careful not to scratch the dome bubble.

Figure 2: The firmware revert button betwee n the status LEDs.

1. Ensure the camera is powered on.

2. Remove the dome cover by loosening the screws that fix the cover to the base. The Torx key included
with the dome camera can be used to loosen the screws

3. Using a straightened paperclip or similar tool, gently press and hold the firmware revert button for two
seconds.

4. Re-install the dome cover.

CAUTION — Do not apply excessive force. Inserting the tool too far will damage the camera.

Resetting to Factory Default Settings 14

Setting the IP Address Using the ARP/Ping Method

Complete the following steps to configure the camera to use a specific IP address:

1. Locate and copy down the MAC Address (MAC) listed on the Serial Number Tag for reference.

2. Open a Command Prompt window and enter the following commands:

a. arp -s <New Camera IP Address> <Camera MAC Address>

For example: arp -s 192.168.1.10 00-18-85-12-45-78

b. ping -l 123 -t <New Camera IP Address>

For example: ping -l 123 -t 192.168.1.10

3. Reboot the camera.

4. Close the Command prompt window when you see the following message:

Reply from <New Camera IP Address>: ...

Setting the IP Address Using the ARP/Ping Method 15

Cleaning

Dome Bubble

If the video image becomes blurry or smudged in areas, it may be because the dome bubble requires cleaning.

To clean the dome bubble:

l Use hand soap or a non-abrasive detergent to wash off dirt or fingerprints.

l Use a microfiber cloth or non-abrasive fabric to dry the dome bubble.

Important: Failure to use the recommended cleaning materials may result in a damaged or scratched dome
bubble. A damaged dome bubble may negatively impact image quality and cause unwanted IR light reflecting
into the lens.

Body

l Use a dry or lightly dampened cloth to clean the camera body.

l Do not use strong or abrasive detergents.

Cleaning 16

Specifications

Camera

Lens 4.7-94mm, 20x zoom, F1.6 and automatic focus

Audio Input/Output Line level input and output

Video Output NTSC/PAL

Network

Network 100Base-TX

Cabling Type CAT5

Connector RJ-45

API ONVIF compliance version 1.02, 2.00, Profile S (www.onvif.org)

Security

Streaming Protocols

Mechanical

Dimensions
Ø x H

Weight 3.9 kg (8.6 lbs)

Dome Bubble Polycarbonate, clear

Body Aluminum

Housing Pendant mount

Finish Powder coat, cool gray 2

Tilt 186°, E-flip, 0.05 - 360°/sec

Pan 360°, endless, 0.05 - 450°/sec

Electrical

Password protection, HTTPS encryption, digest authentication, WS authentication, user
access log, 802.1x port based authentication.

IPv4, HTTP, HTTPS, SOAP, DNS, NTP, RTSP, RTCP, RTP, TCP, UDP, IGMP, ICMP, DHCP,
Zeroconf, ARP, LLDP, RTP/UDP, RTP/UDP multicast, RTP/RTSP/TCP,
RTP/RTSP/HTTP/TCP, RTP/RTSP/HTTPS/TCP, HTTP

226 mm x 299.77 mm (8.9” x 11.8”)

35 W with DC power

Power Consumption

Power Source

Power Connector Waterproof 2-pin connector

Environmental

Operating

Specifications 17

50 VA with AC power

25.5 W with IEEE 802.3at Class 4 PoE Plus

VDC: 24 V +/- 10%

VAC: 24 V +/- 10%

PoE: IEEE 802.3at Class 4 PoE Plus compliant

-30 °C to + 50 °C (-22 °F to 122 °F) with IEEE 802.3at Class 4 PoE Plus power

Temperature -45 °C to + 50 °C (-50 °F to 122 °F) with external power

Storage
Temperature

-10 °C to +70 °C (14 °F to 158 °F)

Humidity 0-95% non-condensing

Certifications

UL
cUL
CE

Certifications

ROHS
WEEE
RCM
EAC
KC

UL 60950-1

Safety

CSA 60950-1
IEC/EN 60950-1

IK10 Impact Rating

Environmental

IEC 60529 IP66 Rating
UL/CSA/IEC/60950-22

FCC Part 15 Subpart B Class B

EN 55032 Class B
Electromagnetic
Emissions

IC ICES-003 Class B

EN 61000-6-3

EN 61000-3-2

EN 61000-3-3

Electromagnetic
Immunity

EN 55024
EN 61000-6-1

Specifications 18

Limited Warranty and Technical Support

Avigilon warranty terms for this product is provided at avigilon.com/warranty.

Warranty service and technical support can be obtained by contacting Avigilon Technical Support:

avigilon.com/contact-us/.

Limited War ranty and Technical Support 19