Avg INTERNET SECURITY 9.0 User Manual

AVG 9 Internet Security

User Manual

Document rev ision 90.31 (15. 11. 2010)

This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, Copyright (C) 1991-2, RSA Data Security, Inc. C reated 1991. This product uses code from C -SaCzech library, C opyright (c) 1996-2001 Jaromir Dolecek (dolecek@ics.muni.cz). This product uses compression library zlib, Copyright (c) 1995-2002 Jean-loup Gailly and Mark Adler. This product uses compression library libbzip2, C opyright (c) 1996-2002 Julian R. Seward.

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Contents

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1. Introduction

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2. AVG Installation Requirements

2.1 Operation Systems Supported

2.2 Minimum & Recommended HW Requirements

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3. AVG Installation Options

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4. AVG Download Manager

4.1 Language Selection

4.2 Connectivity Check

4.3 Proxy Settings

4.4 Downloading Installation Files

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5. AVG Installation Process

5.1 Installation Launch

5.2 License Agreement

5.3 Checking System Status

5.4 Select Installation Type

5.5 Activate your AVG License

5.6 Custom Installation - Destination Folder

5.7 Custom Installation - Component Selection

5.8 AVG DataCenter

5.9 AVG Security Toolbar

5.10 Close down open applications

5.11 Installing AVG

5.12 Schedule regular scans and updates

5.13 Computer usage selection

5.14 Your computer Internet connection

5.15 AVG protection configuration is complete

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6. After Installation

6.1 Scan optimization

6.2 Product Registration

6.3 Access to User Interfac e

6.4 Scanning of the whole computer

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6.5 Eicar Test

6.6 AVG Default Configuration

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7. AVG User Interface

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7.1 System Menu

7.1.1 File

7.1.2 Components

7.1.3 History

7.1.4 Tools

7.1.5 Help

7.2 Security Status Info

7.3 Quick Links

7.4 Components Overview

7.5 Statistics

7.6 System Tray Icon

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8. AVG Components

8.1 Anti-Virus

8.1.1 Anti-Virus Principles

8.1.2 Anti-Virus Interface

8.2 Anti-Spyware

8.2.1 Anti-Spyware Principles

8.2.2 Anti-Spyware Interface

8.3 Anti-Spam

8.3.1 Anti-Spam Principles

8.3.2 Anti-Spam Interface

8.4 Anti-Rootkit

8.4.1 Anti-Rootkit Principles

8.4.2 Anti-Rootkit Interface

8.5 Remote Administration

8.6 System Tools

8.6.1 Processes

8.6.2 Network Connections

8.6.3 Autostart

8.6.4 Browser Extensions

8.6.5 LSP Viewer

8.7 Firewall

8.7.1 Firewall Principles

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8.7.2 Firewall Profiles

8.7.3 Firewall Interface

8.8 E-mail Scanner

8.8.1 E-mail Scanner Principles

8.8.2 E-mail Scanner Interface

8.8.3 E-mail Scanner Detection

8.9 ID Protection

8.9.1 ID Protection Principles

8.9.2 ID Protection Interface

8.10 License

8.11 Link Scanner

8.11.1 Link Sc anner Principles

8.11.2 Link Sc anner Interface

8.11.3 AVG Search-Shield

8.11.4 AVG Active Surf-Shield

8.12 Online Shield

8.12.1 Online Shield Principles

8.12.2 Online Shield Interface

8.12.3 Online Shield Detection

8.13 Resident Shield

8.13.1 Resident Shield Principles

8.13.2 Resident Shield Interface

8.13.3 Resident Shield Detec tion

8.14 Update Manager

8.14.1 Update Manager Principles

8.14.2 Update Manager Interfac e

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9. AVG Security Toolbar

9.1 AVG Security Toolbar Interfac e

9.1.1 AVG logo button

9.1.2 AVG Secure Search powered searc h box

9.1.3 Page Status

9.1.4 AVG News

9.1.5 News

9.1.6 AVG Info

9.1.7 Delete history

9.1.8 E-mail Notifier

9.1.9 Weather Info

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9.1.10 Facebook

9.1.11 VeriSign Identity Protection

9.2 AVG Security Toolbar Options

9.2.1 Tab General

9.2.2 Tab Useful Buttons

9.2.3 Tab Security

9.2.4 Tab VIP

9.2.5 Tab Advanced Options

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10. AVG Advanced Settings

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10.1 Appearance

10.2 Sounds

10.3 Ignore Faulty Conditions

10.4 Identity Protection

10.4.1 Identity Protection Settings

10.4.2 Allowed List

10.5 Virus Vault

10.6 PUP Exceptions

10.7 Anti-Spam

10.7.1 Settings

10.7.2 Performance

10.7.3 RBL

10.7.4 Whitelist

10.7.5 Blacklist

10.7.6 Advanced Settings

10.8 Online Shield

10.8.1 Web Protection

10.8.2 Instant Messaging

10.9 Link Scanner

10.10 Scans

10.10.1 Sc an Whole Computer

10.10.2 Shell Extension Scan

10.10.3 Sc an Specific Files or Folders

10.10.4 Removable Device Scan

10.11 Schedules

10.11.1 Sc heduled Scan

10.11.2 Virus Database Update Schedule

10.11.3 Program Update Schedule

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10.11.4 Anti-Spam Update Schedule

10.12 E-mail Scanner

10.13 Resident Shield

10.14 Cache Server

10.15 Anti-Rootkit

10.16 Update

10.17 Remote Administration

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10.12.1 Certification

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10.12.2 Mail Filtering

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10.12.3 Logs and Results

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10.12.4 Servers

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10.13.1 Advanced Settings

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10.13.2 Direc tory Exludes

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10.13.3 Exc luded Files

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10.16.1 Proxy

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10.16.2 Dial-up

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10.16.3 URL

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10.16.4 Manage

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11. Firewall Settings

11.1 General

11.2 Security

11.3 Areas and Adapters Profiles

11.4 Logs

11.5 Profiles

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12. AVG Scanning

12.1 Scanning Interface

12.2 Predefined Scans

12.3 Scanning in Windows Explorer

12.4 Command Line Sc anning

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11.5.1 Profile Information

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11.5.2 Defined Networks

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11.5.3 Applications

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11.5.4 System Services

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12.2.1 Scan Whole Computer

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12.2.2 Scan Specific Files or Folders

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12.2.3 Anti-Rootkit Scan

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12.4.1 CMD Scan Parameters

12.5 Scan Sc heduling

12.6 Scan Results Overview

12.7 Scan Results Details

12.8 Virus Vault

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13. AVG Updates

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12.5.1 Schedule Settings

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12.5.2 How to Scan

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12.5.3 What to Scan

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12.7.1 Results Overview Tab

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12.7.2 Infections Tab

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12.7.3 Spyware Tab

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12.7.4 Warnings Tab

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12.7.5 Rootkits Tab

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12.7.6 Information Tab

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13.1 Update Levels

13.2 Update Types

13.3 Update Process

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14. Event History

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15. FAQ and Technical Support

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1. Introduction

This user manual provides comprehensive documentation for AVG 9 Internet Security .

Congratulations on your purchase of AVG 9 Internet Security!

AVG 9 Internet Security is one of a range of award winning AVG products designed

to provide you with peace of mind and total security for your PC. As with all AVG products AVG 9 Internet Security has been completely re-designed, from the ground up, to deliver AVG’s renowned and accredited security protection in a new, more user friendly and efficient way.

Your new AVG 9 Internet Security product has a streamlined interface combined with more aggressive and faster scanning. More security features have been automated for your convenience, and new ‘intelligent’ user options have been included so that you can fit our security features to your way of life. No more compromising usability over security!

AVG has been designed and developed to protect your computing and networking activity. Enjoy the experience of full protection from AVG.

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2. AVG Installation Requirements

2.1. Operation Systems Supported

AVG 9 Internet Security is intended to protect workstations with the following operating systems:

· Windows 2000 Professional SP4 + Update Rollup 1

· Windows XP Home Edition SP2

· Windows XP Professional SP2

· Windows XP Professional x64 Edition SP1

· Windows Vista (x86 and x64, all editions)

· Windows 7 (x86 and x64, all editions)

(and possibly higher service packs for specific operating systems)

Note: The ID Protection component is not supported on Windows 2000 and XP x64. On these operating systems you can install AVG 9 Internet Security but only without the IDP component.

2.2. Minimum & Recommended HW Requirements

Minimum hardware requirements for AVG 9 Internet Security:

· Intel Pentium CPU 1,5 GHz

· 512 MB of RAM memory

· 390 MB of free hard drive space (for installation purposes)

Recommended hardware requirements for AVG 9 Internet Security:

· Intel Pentium CPU 1,8 GHz

· 512 MB of RAM memory

· 510 MB of free hard drive space (for installation purposes)

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3. AVG Installation Options

AVG can be installed either from the installation file available on your installation CD, or you can download the latest installation file from AVG website (http://www.avg.com/).

Before you start installing AVG, we strongly recommend that you visit AVG website (http://www.avg.com/) to check for a new installation file. This way you can be sure to install the latest available version of AVG 9 Internet Security.

We recommend you to try out our new AVG Download Manager tool that will help you set up the installation file in your required language!

During the installation process you will be asked for your license/sales number. Please make sure you have it available before starting the installation. The sales number can be found on the CD packaging. If you purchased your copy of AVG on-line, your license number will have been delivered to you via e-mail.

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4. AVG Download Manager

AVG Download Manager is a simple tool that helps you select the proper installation file for the trial version of your AVG product. Based on your input data, the manager will select the spec ific product, license type, desired components, and language. Finally, AVG Download Manager will go on to download and launch the appropriate

installation process.

Warning: Please note that AVG Download Manager is not suitable for downloading of network and SBS editions and only the following operating systems are supported: Windows 2000 (SP4 + SRP roll-up), Windows XP, Windows Vista, and Windows 7.

AVG Download Manager is available for download at AVG website (http://www.avg.

com/). Following please find a brief desc ription of each single step you need to take

within the AVG Download Manager:

4.1. Language Selection

In this first step of AVG Download Manager select the installation language from the roll-down menu. Note, that your language selection applies only to the installation process; after the installation you will be able to change the language directly from program settings. Then press the Next button to continue.

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4.2. Connectivity Check

In the next step called Connectivity check, AVG Download Manager will attempt to establish an Internet connection so that updates can be located.

You will not be allowed to advance the download process until the AVG Download Manager is able to complete the connectivity test.

· If the test shows no connectivity, you will be informed about this status by

the following dialog - then make sure you are really connected to Internet, and click the Retry button to continue:

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· If you are using a Proxy connection to the Internet, c lick the Proxy button to

specify your Proxy Settings.

· If the c heck has been succ essful, AVG Download Manager will go on

automatically and you will get redirected directly to the Downloading

installation files dialog.

4.3. Proxy Settings

If AVG Download Manager was not able to identify your Proxy settings you have to

specify them manually. Please fill in the following data:

· Server - enter a valid proxy server name or IP address

· Port - provide the respective port number

· Use proxy authentication - if your proxy server requires authentication, tick

this c heck box.

· Select authentication - from the drop-down menu select the authentication

type. We strongly recommend that you keep to the default value (the proxy server will then automatically c onvey its requirements to you). However, if you are a skilled user, you can also choose Basic (required by some servers) or NTLM (required by all ISA Servers) option. Then, enter a valid Username and Password (optionally).

Confirm your settings by pressing the Apply button to follow to the next step of AVG Download Manager.

4.4. Downloading Installation Files

Now, you have provided all information needed for the AVG Download Manager to start the installation package download, and launch the installation process. Further, advance to the AVG Installation Process.

5. AVG Installation Process

To install AVG 9 Internet Security on your computer, you need to get the latest installation file. You c an use the installation file from the CD that is a part of your box edition but this file might be out-of-date. Therefore we recommended getting the latest installation file online. You can download the file from AVG website (http://www.

avg.com/), the Support Center / Download section. Or, you can make use of our

new AVG Download Manager tool that helps you create and download the installation package you need, and launch the installation process.

The installation is a sequence of dialog windows with a brief description of what do at each step. In the following, we offer an explanation for each dialog window:

5.1. Installation Launch

The installation process starts with the Welcome to the AVG Setup Program window. In here you select the language used for the installation process, and the default language of AVG user interface. In the lower part of the dialog window find the Choose your setup language item, and select the desired language from the drop down menu. Then press the Next button to confirm and c ontinue to the next dialog.

Attention: Here, you are selecting the language for the installation process. The language you select will be installed as the default language for AVG user interface, together with English that is installed automatically. If you want to have installed other additional languages for the user interface, please define them within the setup dialog named Custom Installation - Component Selection.

5.2. License Agreement

The License Agreement dialog provides the full wording of the AVG license agreement. Please read it carefully and confirm that you have read, understood and accept the agreement by marking the I have read license agreement chec k box and pressing the Accept button.

If you do not agree with the license agreement press the Don't accept button, and the installation process will be terminated immediately.

5.3. Checking System Status

Having confirmed the license agreement, you will be redirected to the Checking System Status dialog. This dialog does not require any intervention; your system is

being checked before the AVG installation can start. Please wait until the process has finished, then continue automatically to the following dialog.

5.4. Select Installation Type

The Select Installation Type dialog offers the choice of two installation options: standard and custom installation.

For most users, it is highly recommended to keep to the standard installation that installs AVG in fully automatic mode with settings predefined by the program vendor. This configuration provides maximum sec urity combined with the optimal use of resources. In the future, if the need arises to change the configuration, you will always have the possibility to do so directly in the AVG application.

Custom installation should only be used by experienced users who have a valid reason to install AVG with non-standard settings. E.g. to fit specific system requirements.

5.5. Activate your AVG License

In the Activate your AVG License dialog you have to fill in your registration data. Type in your name (User Name field) and the name of your organization (Company Name field).

Then enter your license/sales number into the License Number text field. The sales number can be found on the CD packaging in your AVG 9 Internet Security box. The license number will be in the confirmation email that you received after purchasing your AVG 9 Internet Security on-line. You must type in the number exactly as shown. If the digital form of the license number is available (in the email), it is recommended to use the copy and paste method to insert it.

Press the Next button to continue the installation process.

If in the previous step you have selected the standard installation, you will be redirected directly to the AVG Security Toolbar dialog. If custom installation was selected you will continue with the Destination Folder dialog.

5.6. Custom Installation - Destination Folder

The Destination Folder dialog allows you to spec ify the location where AVG 9 Internet Security should be installed. By default, AVG will be installed to the program

files folder located on drive C:. In case the folder does not exist yet, you will be asked in a new dialog to confirm you agree AVG creates this folder now.

If you want to change this location, use the Browse button to display the drive structure, and select the respective folder.

Press the Next button to confirm.

5.7. Custom Installation - Component Selection

The Component Selection dialog displays an overview of all AVG 9 Internet Security components that can be installed. If the default settings do not suit you, you can remove/add specific components.

However, you can only select from components that are included in your purchased AVG edition. Only those components will be offered to be installed within the Component Selection dialog!

· Language selection - within the list of components to be installed, you can

define which languages should be installed and further available for AVG user interface. By default, English is installed always, and all other available languages can be installed optionally. Unpack the Additional installed languages item and then select the desired languages from the respective menu.

· E-mail Scanner plug-ins - click the E-mail Scanner item to open and decide

on what plug-in is to be installed to guarantee your electronic mail security. By default, the setup detects what is your currently installed e-mail client and installs the respective plug-in. This is true for Plugin for Microsoft Outlook, and Plugin for The Bat! In case none of these two e- mail clients is installed on your computer, setup will assign Personal E-mail Scanner to be installed, and this option covers all other e-mail clients (e.g. Qualcomm Eudora, etc.). Optionally, you can mark the specific plug-ins for MS Outlook, and The Bat! to

be installed as well. If your purchased license includes the Anti-Spam, it will installed automatically as well.

· Remote Administration - if you plan to connect your computer to the AVG

Remote Administration later, please mark the respec tive item to be installed as well.

Continue by pressing the Next button.

5.8. AVG DataCenter

If using AVG network license and in case in previous Custom Installation Component Selection dialog you have marked the Remote administration item to

be installed, it is nec essary to specify AVG DataCenter parameters:

Into the AVG DataCenter specification text field please provide the connection string to AVG DataCenter in the form of server:port. If this information is not available at the moment, leave the field blank and you can set the configuration later in within the

Advanced Settings / Remote Administration dialog.

Note: For detailed information on AVG Remote administration please consult AVG

Network Edition user manual; to be downloaded from AVG website (http://www.avg.

com/).

5.9. AVG Security Toolbar

In the AVG Security Toolbar dialog, dec ide whether you want to install the AVG

Security Toolbar. If you do not change the default settings, this component will be

installed automatically into your Internet browser (currently supported browsers are Microsoft Internet Explorer v. 6.0 or higher, and Mozilla Firefox v. 3.0 or higher) and

to provide you with c omprehensive online protection while surfing the Internet.

Also, you have the option to decide whether you want to chose AVG Secure Search as your default search provider. If so, please mark the respec tive chec k box.

5.10. Close down open applications

The Close down open applications dialog appears during the installation process only in case there are some other clashing programs running on your computer at the moment. Then, the list of programs that need to be closed in order to sucessfuly finish the installation process will be provided. Press the Next button to c onfirm you agree to close down the respective applications, and to c ontinue to the next step.

5.11. Installing AVG

The Installing AVG dialog shows the progress of the installation process, and does not require any intervention:

After the installation process is finished, the virus database and program will be updated automatically. Then, you will be redirected to the next dialog.

5.12. Schedule regular scans and updates

In the Schedule regular scans and updates dialog set up the interval for new update files accessibility check-up, and define time when the scheduled scan should be launched. It is recommended to keep the default values. Press the Next button to continue.

5.13. Computer usage selection

In this dialog, the Firewall Configuration Wizard asks what type of computer you use. For instance, your notebook, that connects to the Internet from many different locations (airports, hotel rooms, etc.) requires security rules that are stricter than

those of a computer in a domain (company network, etc.). Based on the selected computer usage type the Firewall default rules will be defined with a different security level.

You have two alternative options to select from:

· A desktop computer - having selected this option, you will be redirec ted to

the next dialog named Your computer internet connection

· A portable computer - with this option, you will go directly to the final step

of the installation process, AVG protection configuration is complete dialog

Confirm your selection by pressing the Next button and proceed to the next dialog.

5.14. Your computer Internet connection

This dialog only appear if in the past step (Computer usage selection dialog) you have selected the option of a desktop c omputer:

In this dialog, the Firewall Configuration Wizard asks how your computer is connected to the Internet. Based on the selected connection type the Firewall default rules will be defined with a different security level.

You have three alternative options to select from:

· Directly via modem

· Directly via wired or wireless router

· Your computer is a part of a corporate network

Select the connection type that best describes your computer connection to the Internet.

Confirm your selection by pressing the Next button and proceed to the next dialog.

5.15. AVG protection configuration is complete

Now your AVG 9 Internet Security has been configured.

In this dialog you decide whether you want to activate the option of anonymous reporting of exploits and bad sites to AVG virus lab. If so, please mark the I agree to

provide ANONYMOUS information about detected threats to improve my security option.

Finally, press the Finish button.

6. After Installation

6.1. Scan optimization

The scanning optimization functionality searches the Windows and Program files folders where it detec ts appropriate files (at the moment those are the *.exe, *.dll and *.sys files) and saves the information on these files. With the next acc ess it will no be necessary to scan these files automatically. The respective assigned files will only be sc anned if AVG 9 Internet Security detects the files checksum change. If there is no change to the file checksum, there is no need to scan the file again. This approach reduces the the sc anning time significantly.

Once the installation process is over you will invited via a new dialog window to optimize scanning:

We recommend to use this option and run the scanning optimization process by pressing the Optimize scanning now button.

6.2. Product Registration

Having finished the AVG 9 Internet Security installation, please register you product online on AVG website (http://www.avg.com/), Registration page (follow the

instruction provided directly in the page). After the registration you will be able to gain full acc ess to your AVG User acc ount, the AVG Update newsletter, and other services provided exclusively for registered users.

6.3. Access to User Interface

The AVG User Interface is ac cessible in several ways:

· double-click the AVG icon on the system tray

· double-click the AVG icon on the desktop

· from the menu Start/Programs/AVG 9.0/AVG User Interface

· from AVG Security Toolbar via option Launch AVG

6.4. Scanning of the whole computer

There is a potential risk that a computer virus has been transmitted to your computer prior to AVG 9 Internet Security installation. For this reason you should run a Scan of

the whole computer to make sure there are no infections on your PC.

For instructions on running a Scan of the whole computer please consult the chapter AVG Scanning.

6.5. Eicar Test

To confirm that AVG 9 Internet Security has been installed correctly you can perform the EICAR test.

The EICAR test is a standard and absolutely safe method used to test antivirus system functioning. It is safe to pass around, because it is not an actual virus, and does not include any fragments of viral code. Most products react to it as if it were a virus ( though they typically report it with an obvious name, such as "EICAR-AV-Test"). You can download the EICAR virus from the EICAR website at www.eicar.com, and you will also find all necessary EICAR test information there.

Try to download the eicar.com file, and save it on your local disk. Immediately after you confirm downloading of the test file, the Online Shield will react to it with a warning. This notice demonstrates that AVG is correctly installed on your computer.

From the http://www.eicar.com website you can also download the compressed version of the EICAR 'virus' (e.g. in the form of eicar_com.zip). Online Shield allows you to download this file and save it on your local disk but then the Resident Shield detects the 'virus' as you try to unpack it. If AVG fails to identify the EICAR test file

as a virus, you should check the program configuration again!

6.6. AVG Default Configuration

The default c onfiguration (i.e. how the applic ation is set up right after installation) of AVG 9 Internet Security is set up by the software vendor so that all components and functions are tuned up to achieve optimum performance.

Unless you have a real reason to do so, do not change the AVG configuration! Changes to settings should only be performed by an experienced user.

Some minor editing of AVG components settings is accessible directly from the specific component user interface. If you feel you need to change the AVG configuration to better suit your your needs, go to AVG Advanced Settings: select the system menu item Tools/Advanced settings and edit the AVG configuration in the newly opened

AVG Advanced Settings dialog.

7. AVG User Interface

AVG 9 Internet Security open with the main window:

The main window is divided into several sections:

· System Menu (top system line in the window) is the standard navigation that

allows you to acc ess all AVG components, services, and features - details >>

· Security Status Info (upper section of the window) provides you with

information on the current status of your AVG program - details >>

· Quick Links (left section of the window) allow you to quickly ac cess the most

important and most frequently used AVG tasks - details >>

· Components Overview (central section of the window) offer an overview of

all installed AVG components - details >>

· Statistics (left bottom sec tion of the window) provide you with all statistical

data regarding the programs operation - details >>

· System Tray Icon (bottom right corner of the monitor, on the system tray)

indicates the AVG current status - details >>

7.1. System Menu

The System menu is the standard navigation used in all Windows applic ations. It is located horizontally in the very top part of the AVG 9 Internet Security main window. Use the system menu to ac cess specific AVG components, feature, and services.

The system menu is divided into five main sec tions:

7.1.1. File

· Exit - closes the AVG 9 Internet Security's user interfac e. However, the AVG

application will continue running in the background and your computer will still be protected!

7.1.2. Components

The Components item of the system menu includes links to all installed AVG components, opening their default dialog page in the user interface:

· System overview - switch to the default user interface dialog with the

overview of all installed components and their status

· Anti-Virus - opens the default page of the Anti-Virus component

· Anti-Rootkit - opens the default page of the Anti-Rootkit component

· Anti-Spyware - opens the default page of the Anti-Spyware c omponent

· Firewall - opens the default page of the Firewall component

· Link Scanner - opens the default page of the Link Scanner component

· Remote Administration - displayed only within AVG network editions in case

you have specified during the installation process you want to have this component installed

· System Tools - opens the default page of the System Tools

· Anti-Spam - opens the default page of the Anti-Spam c omponent

· E-mail Scanner - opens the default page of the E-mail Scanner component

· ID Protection - opens the default page of the ID Protection component

· License - opens the default page of the License component

· Online Shield - opens the default page of the Online Shield component

Avg INTERNET SECURITY 9.0 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Having confirmed the license agreement, you will be redirected to the Checking System Status dialog. This dialog does not require any intervention; your system is

The Select Installation Type dialog offers the choice of two installation options: standard and custom installation.

In the AVG Security Toolbar dialog, dec ide whether you want to install the AVG

the next dialog named Your computer internet connection

The System menu is the standard navigation used in all Windows applic ations. It is located horizontally in the very top part of the AVG 9 Internet Security main window. Use the system menu to ac cess specific AVG components, feature, and services.

The Components item of the system menu includes links to all installed AVG components, opening their default dialog page in the user interface: