A V G Internet Security 20 1 1 © 2 010 C opy right AVG T ec hnologies CZ, s.r.o. A ll ri ghts res erved. 1
Document revision 2011.09 (12. 11. 2010)
Copyright AVG Technologies CZ, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, Copyright (C) 1991-2, RSA Data
Security, Inc. C reated 1991.
This product uses code from C-SaCzech library, C opyright (c) 1996-2001 Jaromir Dolecek
(dolecek@ics.muni.cz).
This product uses compression library zlib, C opyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.
This product uses compression library libbzip2, C opyright (c) 1996-2002 Julian R. Seward.
AVG Internet Security 2011
User Manual
A V G Internet Security 20 1 1 © 2 010 C opy right AVG T ec hnologies CZ, s.r.o. A ll ri ghts res erved. 2
Contents
........................................................................................................................ 8
1. Introduction
........................................................................................................................ 9
2. AVG Installation Requirements
.......................................................................................................... 9
2.1 Operation Systems Supported
.......................................................................................................... 9
2.2 Minimum & Recommended HW Requirements
........................................................................................................................ 10
3. AVG Installation Options
........................................................................................................................ 11
4. AVG Installation Process
.......................................................................................................... 11
4.1 Welcome
.......................................................................................................... 12
4.2 Activate your AVG license
.......................................................................................................... 13
4.3 Select type of installation
.......................................................................................................... 14
4.4 Custom options
.......................................................................................................... 15
4.5 Install the AVG Security Toolbar
.......................................................................................................... 16
4.6 Close running applications
.......................................................................................................... 17
4.7 Install progress
.......................................................................................................... 17
4.8 Installation was successful
........................................................................................................................ 20
5. After Installation
.......................................................................................................... 20
5.1 Product registration
.......................................................................................................... 20
5.2 Access to user interface
.......................................................................................................... 20
5.3 Scanning of the whole computer
.......................................................................................................... 20
5.4 Eicar test
.......................................................................................................... 21
5.5 AVG default configuration
........................................................................................................................ 22
6. AVG User Interface
.......................................................................................................... 23
6.1 System Menu
.......................................................................................................... 23
6.1.1 File
.......................................................................................................... 23
6.1.2 Components
.......................................................................................................... 23
6.1.3 History
.......................................................................................................... 23
6.1.4 Tools
.......................................................................................................... 23
6.1.5 Help
.......................................................................................................... 26
6.2 Security Status Info
.......................................................................................................... 27
6.3 Quick Links
.......................................................................................................... 27
6.4 Components Overview
.......................................................................................................... 29
6.5 Statistics
.......................................................................................................... 29
6.6 System Tray Icon
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6.7 AVG gadget
........................................................................................................................ 32
7. AVG Components
.......................................................................................................... 32
7.1 Anti-Virus
.......................................................................................................... 32
7.1.1 Anti-Virus Principles
.......................................................................................................... 32
7.1.2 Anti-Virus Interface
.......................................................................................................... 33
7.2 Anti-Spyware
.......................................................................................................... 33
7.2.1 Anti-Spyware Principles
.......................................................................................................... 33
7.2.2 Anti-Spyware Interface
.......................................................................................................... 35
7.3 Anti-Spam
.......................................................................................................... 35
7.3.1 Anti-Spam Principles
.......................................................................................................... 35
7.3.2 Anti-Spam Interface
.......................................................................................................... 36
7.4 Firewall
.......................................................................................................... 36
7.4.1 Firewall Principles
.......................................................................................................... 36
7.4.2 Firewall Profiles
.......................................................................................................... 36
7.4.3 Firewall Interface
.......................................................................................................... 40
7.5 Link Scanner
.......................................................................................................... 40
7.5.1 Link Sc anner Principles
.......................................................................................................... 40
7.5.2 Link Sc anner Interface
.......................................................................................................... 40
7.5.3 Search-Shield
.......................................................................................................... 40
7.5.4 Surf-Shield
.......................................................................................................... 43
7.6 Resident Shield
.......................................................................................................... 43
7.6.1 Resident Shield Principles
.......................................................................................................... 43
7.6.2 Resident Shield Interface
.......................................................................................................... 43
7.6.3 Resident Shield Detection
.......................................................................................................... 48
7.7 E-mail Scanner
.......................................................................................................... 48
7.7.1 E-mail Scanner Principles
.......................................................................................................... 48
7.7.2 E-mail Scanner Interface
.......................................................................................................... 48
7.7.3 E-mail Scanner Detection
.......................................................................................................... 51
7.8 Update Manager
.......................................................................................................... 51
7.8.1 Update Manager Principles
.......................................................................................................... 51
7.8.2 Update Manager Interface
.......................................................................................................... 53
7.9 License
.......................................................................................................... 55
7.10 Remote Administration
.......................................................................................................... 55
7.11 Online Shield
.......................................................................................................... 55
7.11.1 Online Shield Principles
.......................................................................................................... 55
7.11.2 Online Shield Interface
.......................................................................................................... 55
7.11.3 Online Shield Detection
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.......................................................................................................... 59
7.12 Anti-Rootkit
.......................................................................................................... 59
7.12.1 Anti-Rootkit Principles
.......................................................................................................... 59
7.12.2 Anti-Rootkit Interface
.......................................................................................................... 60
7.13 System Tools
.......................................................................................................... 60
7.13.1 Processes
.......................................................................................................... 60
7.13.2 Network Connections
.......................................................................................................... 60
7.13.3 Autostart
.......................................................................................................... 60
7.13.4 Browser Extensions
.......................................................................................................... 60
7.13.5 LSP Viewer
.......................................................................................................... 66
7.14 PC Analyzer
.......................................................................................................... 68
7.15 ID Protection
.......................................................................................................... 68
7.15.1 ID Protection Principles
.......................................................................................................... 68
7.15.2 ID Protection Interface
........................................................................................................................ 71
8. AVG Security Toolbar
.......................................................................................................... 71
8.1 AVG Security Toolbar Interface
.......................................................................................................... 71
8.1.1 AVG logo button
.......................................................................................................... 71
8.1.2 AVG Sec ure Search (powered by Google) powered search box
.......................................................................................................... 71
8.1.3 Page Status
.......................................................................................................... 71
8.1.4 AVG News
.......................................................................................................... 71
8.1.5 News
.......................................................................................................... 71
8.1.6 Delete history
.......................................................................................................... 71
8.1.7 E-mail Notifier
.......................................................................................................... 71
8.1.8 Weather Info
.......................................................................................................... 71
8.1.9 Fac ebook
.......................................................................................................... 79
8.2 AVG Security Toolbar Options
.......................................................................................................... 79
8.2.1 Tab General
.......................................................................................................... 79
8.2.2 Tab Useful Buttons
.......................................................................................................... 79
8.2.3 Tab Security
.......................................................................................................... 79
8.2.4 Tab Advanced Options
........................................................................................................................ 83
9. AVG Advanced Settings
.......................................................................................................... 83
9.1 Appearance
.......................................................................................................... 85
9.2 Sounds
.......................................................................................................... 87
9.3 Ignore Faulty Conditions
.......................................................................................................... 88
9.4 Identity Protection
.......................................................................................................... 88
9.4.1 Identity Protection Settings
.......................................................................................................... 88
9.4.2 Allowed List
.......................................................................................................... 93
9.5 Virus Vault
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.......................................................................................................... 93
9.6 PUP Exceptions
.......................................................................................................... 95
9.7 Anti-Spam
.......................................................................................................... 95
9.7.1 Settings
.......................................................................................................... 95
9.7.2 Performance
.......................................................................................................... 95
9.7.3 RBL
.......................................................................................................... 95
9.7.4 Whitelist
.......................................................................................................... 95
9.7.5 Blacklist
.......................................................................................................... 95
9.7.6 Advanced Settings
.......................................................................................................... 106
9.8 Online Shield
.......................................................................................................... 106
9.8.1 Web Protection
.......................................................................................................... 106
9.8.2 Instant Messaging
.......................................................................................................... 110
9.9 Link Scanner
.......................................................................................................... 111
9.10 Scans
.......................................................................................................... 111
9.10.1 Scan Whole Computer
.......................................................................................................... 111
9.10.2 Shell Extension Scan
.......................................................................................................... 111
9.10.3 Scan Specific Files or Folders
.......................................................................................................... 111
9.10.4 Removable Device Scan
.......................................................................................................... 116
9.11 Schedules
.......................................................................................................... 116
9.11.1 Scheduled Sc an
.......................................................................................................... 116
9.11.2 Virus Database Update Schedule
.......................................................................................................... 116
9.11.3 Program Update Schedule
.......................................................................................................... 116
9.11.4 Anti-Spam Update Schedule
.......................................................................................................... 127
9.12 E-mail Scanner
.......................................................................................................... 127
9.12.1 Certification
.......................................................................................................... 127
9.12.2 Mail Filtering
.......................................................................................................... 127
9.12.3 Servers
.......................................................................................................... 136
9.13 Resident Shield
.......................................................................................................... 136
9.13.1 Advanced Settings
.......................................................................................................... 136
9.13.2 Excluded items
.......................................................................................................... 139
9.14 Cache Server
.......................................................................................................... 141
9.15 Anti-Rootkit
.......................................................................................................... 142
9.16 Update
.......................................................................................................... 142
9.16.1 Proxy
.......................................................................................................... 142
9.16.2 Dial-up
.......................................................................................................... 142
9.16.3 URL
.......................................................................................................... 142
9.16.4 Manage
.......................................................................................................... 149
9.17 Remote Administration
.......................................................................................................... 150
9.18 Temporarily disable AVG protection
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.......................................................................................................... 151
9.19 Product Improvement Programme
.......................................................................................................... 153
9.20 AVG Sec urity Toolbar
........................................................................................................................ 154
10. Firewall Settings
.......................................................................................................... 154
10.1 General
.......................................................................................................... 155
10.2 Security
.......................................................................................................... 156
10.3 Areas and Adapters Profiles
.......................................................................................................... 157
10.4 IDS
.......................................................................................................... 158
10.5 Logs
.......................................................................................................... 160
10.6 Profiles
.......................................................................................................... 160
10.6.1 Profile Information
.......................................................................................................... 160
10.6.2 Defined Networks
.......................................................................................................... 160
10.6.3 Applications
.......................................................................................................... 160
10.6.4 System Services
........................................................................................................................ 171
11. AVG Scanning
.......................................................................................................... 171
11.1 Scanning Interface
.......................................................................................................... 172
11.2 Predefined Scans
.......................................................................................................... 172
11.2.1 Whole Computer Scan
.......................................................................................................... 172
11.2.2 Scan Specific Files or Folders
.......................................................................................................... 172
11.2.3 Anti-Rootkit Sc an
.......................................................................................................... 182
11.3 Scanning in Windows Explorer
.......................................................................................................... 182
11.4 Command Line Scanning
.......................................................................................................... 182
11.4.1 CMD Scan Parameters
.......................................................................................................... 185
11.5 Scan Scheduling
.......................................................................................................... 185
11.5.1 Schedule Settings
.......................................................................................................... 185
11.5.2 How to Scan
.......................................................................................................... 185
11.5.3 What to Scan
.......................................................................................................... 194
11.6 Scan Results Overview
.......................................................................................................... 195
11.7 Scan Results Details
.......................................................................................................... 195
11.7.1 Results Overview Tab
.......................................................................................................... 195
11.7.2 Infections Tab
.......................................................................................................... 195
11.7.3 Spyware Tab
.......................................................................................................... 195
11.7.4 Warnings Tab
.......................................................................................................... 195
11.7.5 Rootkits Tab
.......................................................................................................... 195
11.7.6 Information Tab
.......................................................................................................... 203
11.8 Virus Vault
........................................................................................................................ 205
12. AVG Updates
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.......................................................................................................... 205
12.1 Update Levels
.......................................................................................................... 205
12.2 Update Types
.......................................................................................................... 205
12.3 Update Process
........................................................................................................................ 207
13. Event History
........................................................................................................................ 209
14. FAQ and Technical Support
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1. Introduction
This user manual provides comprehensive doc umentation for AVG Internet Security
2011.
Congratulations on your purchase of AVG Internet Security 2011!
AVG Internet Security 2011 is one of a range of award winning AVG products
designed to provide you with peace of mind and total security for your PC. As with all
AVG products AVG Internet Security 2011 has been completely re-designed, from
the ground up, to deliver AVG’s renowned and accredited security protection in a
new, more user friendly and efficient way. Your new AVG Internet Security 2011
product has a streamlined interface combined with more aggressive and faster
scanning. More sec urity features have been automated for your convenience, and
new ‘intelligent’ user options have been included so that you can fit our sec urity
features to your way of life. No more compromising usability over security!
AVG has been designed and developed to protec t your computing and networking
activity. Enjoy the experience of full protection from AVG.
All AVG products offer
· Protec tion that’s relevant to the way you use your computer and the Internet:
banking and shopping, surfing and searching, chatting and emailing, or
downloading files and social networking – AVG has a protection product that’s
right for you
· Hassle-free protection that’s trusted by over 110 million people around the
world and fueled by a global network of highly-experienced researchers
· Protec tion that’s backed by round-the-c lock expert support
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2. AVG Installation Requirements
2.1. Operation Systems Supported
AVG Internet Security 2011 is intended to protect workstations with the following
operating systems:
· Windows XP Home Edition SP2
· Windows XP Professional SP2
· Windows XP Professional x64 Edition SP1
· Windows Vista (x86 and x64, all editions)
· Windows 7 (x86 and x64, all editions)
(and possibly higher service packs for specific operating systems)
Note: The ID Protection component is not supported on Windows XP x64. On this
operating system you c an install AVG Internet Security 2011 but only without the IDP
component.
2.2. Minimum & Recommended HW Requirements
Minimum hardware requirements for AVG Internet Security 2011:
· Intel Pentium CPU 1,5 GHz
· 512 MB of RAM memory
· 390 MB of free hard drive space (for installation purposes)
Recommended hardware requirements for AVG Internet Security 2011:
· Intel Pentium CPU 1,8 GHz
· 512 MB of RAM memory
· 510 MB of free hard drive space (for installation purposes)
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3. AVG Installation Options
AVG can be installed either from the installation file available on your installation CD, or
you can download the latest installation file from AVG website (http://www.avg.com/).
Before you start installing AVG, we strongly recommend that you visit AVG
website (http://www.avg.com/) to check for a new installation file. This way
you can be sure to install the latest available version of AVG Internet Security
2011.
During the installation process you will be asked for your license/sales number. Please
make sure you have it available before starting the installation. The sales number can
be found on the CD packaging. If you purchased your copy of AVG on-line, your
license number will have been delivered to you via e-mail.
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4. AVG Installation Process
To install AVG Internet Security 2011 on your computer, you need to get the latest
installation file. You can use the installation file from the CD that is a part of your box
edition but this file might be out-of-date. Therefore we recommended getting the
latest installation file online. You can download the file from AVG website (http://www.
avg.com/), the Support Center / Download section.
The installation is a sequence of dialog windows with a brief description of what do at
each step. In the following, we offer an explanation for each dialog window:
4.1. Welcome
The installation process starts with the Welcome dialog window. Here you select the
language used for the installation process, and the default language of AVG user
interface. In the upper section of the dialog window find the drop-down menu with the
list of languages you can chose from:
Attention: Here, you are selecting the language for the installation process. The
language you select will be installed as the default language for AVG user interface,
together with English that is installed automatically. If you want to have installed
other additional languages for the user interface, please define them within the setup
dialog Custom Options.
Further, the dialog provides the full wording of the AVG license agreement. Please read
it c arefully. To confirm that you have read, understood and accept the agreement
press the Accept button. If you do not agree with the license agreement press the
Decline button, and the installation process will be terminated immediately.
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4.2. Activate your AVG license
In the Activate Your License dialog you are invited to fill in your license number into
the provided text field.
The sales number can be found on the CD packaging in your AVG Internet Security
2011 box. The license number will be in the confirmation email that you received after
purchasing your AVG Internet Security 2011 on-line. You must type in the number
exactly as shown. If the digital form of the license number is available (in the email), it
is recommended to use the c opy and paste method to insert it.
Press the Next button to continue the installation process.
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4.3. Select type of installation
The Select type of installation dialog offers the choic e of two installation options:
Quick Install and Custom Install.
For most users, it is highly recommended to keep to the standard Quick Install that
installs AVG in fully automatic mode with settings predefined by the program vendor.
This configuration provides maximum security combined with the optimal use of
resources. In the future, if the need arises to change the configuration, you will
always have the possibility to do so directly in the AVG application. If you have
selected the Quick Install option, press the Next button to proceed to the following
Install the AVG Security Toolbar dialog.
Custom Install should only be used by experienced users who have a valid reason to
install AVG with non-standard settings; e.g. to fit specific system requirements.
Having selected this option, press the Next button to proceed to the Custom
Options dialog.
In the right- hand section of the dialog you c an find the check box related to AVG
gadget (supported in Windows Vista/Windows 7). If you wish to have installed this
gadget, mark the respective checkbox. AVG gadget will then be accessible from the
Windows Sidebar providing you an immediate access to the most important features of
your AVG Internet Security 2011, i.e. scanning and updating.
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4.4. Custom options
The Custom Options dialog allows you to set up two parameters of the installation:
Destination Folder
Within the Destination Folder sec tion of the dialog you are supposed to specify the
location where AVG Internet Security 2011 should be installed. By default, AVG will
be installed to the program files folder located on drive C:. If you want to change this
location, use the Browse button to display the drive structure, and select the
respective folder.
Component Selection
The Component Selection section provides an overview of all AVG Internet Security
2011 components that can be installed. If the default settings do not suit you, you
can remove/add spec ific components.
However, you can only select from components that are included in your
purchased AVG edition!
Highlight any item in the Component Selection list, and a brief description of the
respective c omponent will be displayed on the right side of this section. For detailed
information on each component's functionality please c onsult the Components
Overview chapter of this documentation. To revert to the default configuration pre-
set by the software vendor use the Default button.
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Press the Next button to continue.
4.5. Install the AVG Security Toolbar
In the Install the AVG Security Toolbar dialog, decide whether you want to install
the AVG Security Toolbar. If you do not change the default settings, this component
will be installed automatically into your Internet browser (currently supported
browsers are Microsoft Internet Explorer v. 6.0 or higher, and Mozilla Firefox v. 3.0 or
higher) and to provide you with comprehensive online protection while surfing the
Internet.
Also, you have the option to decide whether you want to c hoose AVG Secure Search
(powered by Google) as your default search provider. If so, keep the respective check
box marked.
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4.6. Close running applications
The Close running applications dialog appears during the installation process only in
case there are some other clashing programs running on your computer at the
moment. Then, the list of programs that need to be closed in order to successfully
finish the installation process will be provided. Press the Exit button over a selected
item in the list to terminate the respective application, or press the Retry button to
confirm you agree to close down the respective applications, and to continue to the
next step.
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4.7. Install progress
The Install Progress dialog shows the progress of the installation process, and does
not require any intervention:
After the installation process is finished, the virus database and program will be
updated automatically. Then, you will be redirected to the next dialog.
4.8. Installation was successful
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The Installation was successful dialog confirms that your AVG Internet Security
2011 has been fully installed and configured.
In this dialog please provide your contact information so that you can receive all
product related information and news. Below the registration form you will find the
following two options:
· Yes, keep me informed of security news and AVG 2011 special offers via
e-mail - mark the chec kbox to state you would like to be informed about what
is new in the Internet security sphere, and would like to receive information on
AVG product spec ial offers, improvements and upgrades, etc.
· I agree to participate in the AVG 2011 web safety and Product
Improvement Programme ... - mark this checkbox to agree you want to
participate in the Product Improvement Programme (for details see chapter
AVG Advanced Settings / Product Improvement Programme) that c ollects
anonymous information on detected threats in order to increase the overall
Internet security level.
To finalize the installation process you need restart your computer: select whether
you want to Restart Now, or you want to postpone this ac tion - Restart Later.
Note: If using any AVG business license, and in case that you have previously
selected the Remote administration item to be installed (see Custom Options),
the Installation was succ essful dialog appears with the following interface:
You need to specify AVG DataCenter parameters - please provide the
connection string to AVG DataCenter in the form of server:port. If this
information is not available at the moment, leave the field blank and you can
set the configuration later in within the Advanced Settings / Remote
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Administration dialog. For detailed information on AVG Remote administration
please consult AVG Network Edition user manual; to be downloaded from AVG
website (http://www.avg.com/).
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5. After Installation
5.1. Product registration
Having finished the AVG Internet Security 2011 installation, please register you
product online on AVG website (http://www.avg.com/), Registration page (follow the
instruction provided directly in the page). After the registration you will be able to
gain full access to your AVG User account, the AVG Update newsletter, and other
services provided exclusively for registered users.
5.2. Access to user interface
The AVG User Interface is accessible in several ways:
· double-click the AVG system tray icon
· double-click the AVG icon on the desktop
· double click the status line located in the bottom sec tion of the AVG gadget (
if installed; supported on Windows Vista/ Windows 7)
· from the menu Start/Programs/AVG 2011/AVG User Interface
· from AVG Security Toolbar via option Launch AVG
5.3. Scanning of the whole computer
There is a potential risk that a computer virus has been transmitted to your computer
prior to AVG Internet Security 2011 installation. For this reason you should run a
Scan of the whole computer to make sure there are no infections on your PC.
For instructions on running a Scan of the whole computer please c onsult the
chapter AVG Scanning.
5.4. Eicar test
To confirm that AVG Internet Security 2011 has been installed correctly you can
perform the EICAR test.
The EICAR test is a standard and absolutely safe method used to test antivirus system
functioning. It is safe to pass around, because it is not an actual virus, and does not
include any fragments of viral code. Most products reac t to it as if it were a virus (
though they typically report it with an obvious name, such as "EICAR-AV-Test"). You
can download the EICAR virus from the EICAR website at www.eicar.com, and you will
also find all necessary EICAR test information there.
Try to download the eicar.com file, and save it on your local disk. Immediately after
you confirm downloading of the test file, the Online Shield will react to it with a
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warning. This notice demonstrates that AVG is correctly installed on your computer.
From the http://www.eicar.com website you can also download the compressed
version of the EICAR 'virus' (e.g. in the form of eicar_com.zip). Online Shield allows
you to download this file and save it on your local disk but then the Resident Shield
detects the 'virus' as you try to unpack it. If AVG fails to identify the EICAR test file
as a virus, you should check the program configuration again!
5.5. AVG default configuration
The default configuration (i.e. how the application is set up right after installation) of
AVG Internet Security 2011 is set up by the software vendor so that all
components and functions are tuned up to achieve optimum performance.
Unless you have a real reason to do so, do not change the AVG configuration!
Changes to settings should only be performed by an experienced user.
Some minor editing of AVG components settings is accessible directly from the
specific component user interface. If you feel you need to change the AVG
configuration to better suit your your needs, go to AVG Advanced Settings: select
the system menu item Tools/Advanced settings and edit the AVG configuration in
the newly opened AVG Advanced Settings dialog.
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6. AVG User Interface
AVG Internet Security 2011 open with the main window:
The main window is divided into several sections:
· System Menu (top system line in the window) is the standard navigation that
allows you to access all AVG components, services, and features - details >>
· Security Status Info (upper section of the window) provides you with
information on the current status of your AVG program - details >>
· Quick Links (left section of the window) allow you to quickly access the most
important and most frequently used AVG tasks - details >>
· Components Overview (central sec tion of the window) offer an overview of
all installed AVG c omponents - details >>
· Statistics (left bottom section of the window) provide you with all statistical
data regarding the programs operation - details >>
· System Tray Icon (bottom right corner of the monitor, on the system tray)
indic ates the AVG current status - details >>
· AVG gadget (Windows sidebar, supported in Windows Vista/7) allows quick
access to AVG scanning and update - details >>
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6.1. System Menu
The System menu is the standard navigation used in all Windows applications. It is
located horizontally in the very top part of the AVG Internet Security 2011 main
window. Use the system menu to acc ess specific AVG components, feature, and
services.
The system menu is divided into five main sections:
6.1.1. File
· Exit - closes the AVG Internet Security 2011's user interface. However, the
AVG application will continue running in the background and your computer will
still be protected!
6.1.2. Components
The Components item of the system menu includes links to all installed AVG
components, opening their default dialog page in the user interfac e:
· System overview - switch to the default user interface dialog with the
overview of all installed c omponents and their status
· Anti-Virus ensures that your computer is protec ted from viruses trying to
enter your computer - details >>
· Anti-Spyware ensures that your computer is protected from spyware and
adware - details >>
· Anti-Spam checks all incoming e-mail messages and marks unwanted e-mails
as SPAM - details >>
· Firewall controls how your computer exchanges data with other computers on
the Internet or local network - details >>
· Link Scanner chec ks the search results displayed in your internet browser -
details >>
· E-mail Scanner checks all incoming and outgoing mail for viruses - details >>
· Resident Shield runs in the background and scans files as they are copied,
opened or saved - details >>
· Update Manager controls all AVG updates - details >>
· License displays the license number, type and expiration date - details >>
· Online Shield scans all data being downloaded by a web browser - details >>
· Anti-Rootkit detects programs and technologies trying to camouflage malware
- details >>
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· System Tools offers a detailed summary of the AVG environment and
operating system information - details >>
· PC Analyzer analyzer provides information about your computer status -
details >>
· Identity Protection - anti-malware component focused on preventing identity
thieves from stealing your personal digital valuables - details >>
· Remote Administration is only displayed within AVG network editions in case
you have specified during the installation process you want to have this
component installed
6.1.3. History
· Scan results - switches to the AVG testing interface, specifically to the Scan
Results Overview dialog
· Resident Shield Detection - open a dialog with an overview of threats
detected by Resident Shield
· E-mail Scanner Detection - open a dialog with an overview of mail messages
attachments detected as dangerous by the E-mail Scanner component
· Online Shield findings - open a dialog with an overview of threats detected
by Online Shield
· Virus Vault - opens the interface of the quarantine space (Virus Vault) to
where AVG removes all detected infections that cannot be healed automatically
for some reason. Inside this quarantine the infected files are isolated and your
computer's security is guaranteed, and at the same time the infected files are
stored for possible future repair.
· Event History Log - opens the history log interface with an overview of all
logged AVG Internet Security 2011 actions.
· Firewall - opens the Firewall settings interface on the Logs tab with a
detailed overview of all Firewall actions
6.1.4. Tools
· Scan computer - switches to the AVG scanning interface and launches a scan
of the whole c omputer
· Scan selected folder - switches to the AVG scanning interface and allows you
to define within the tree structure of your computer which files and folders
should be scanned
· Scan file - allows you to run an on-demand test over a single file selected from
the tree structure of your disk
· Update - automatically launches the update process of AVG Internet
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Security 2011
· Update from directory - runs the update process from the update files
located in a specified folder on your local disk. However, this option is only
recommended as an emergency, e.g. in situations where there is no connection
to the Internet (for example, your computer is infected and disconnected
from the Internet; your computer is connected to a network with no acc ess
to the Internet, etc .). In the newly opened window select the folder where
you have previously placed the update file, and launch the update process.
· Advanced settings - opens the AVG advanced settings dialog where you
can edit the AVG Internet Security 2011 configuration. Generally, it is
recommended to keep the default settings of the application as defined by the
software vendor.
· Firewall settings - open a standalone dialog for advanced configuration of
the Firewall component
6.1.5. Help
· Contents - opens the AVG help files
· Get Help Online - opens AVG website (http://www.avg.com/) at the
customer support center page
· Your AVG Web - opens AVG website (http://www.avg.com/)
· About Viruses and Threats - opens the online Virus Encyclopedia where you
can look up detailed information on the identified virus
· Reactivate - opens the Activate AVG dialog with the data you have entered
in the Personalize AVG dialog of the installation process. Within this dialog
you can enter your license number to either replace the sales number (the
number you have installed AVG with), or to replace the old license number (e.
g. when upgrading to a new AVG product).
· Register now - connects to the registration page of AVG website (http://
www.avg.com/). Please fill in your registration data; only customers who
register their AVG product can receive free technical support.
Note: If using the trial version of AVG Internet Security 2011, the latter two
items appear as Buy now and Activate, alowing you to buy the full version of
the program right away. For AVG Internet Security 2011 installed with a sales
number, the items display as Register and Activate. For more information
please consult the License section of this documentation.
· About AVG - opens the Information dialog with five tabs providing data on
program name, program and virus database version, system info, license
agreement, and contact information of AVG Technologies CZ.
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6.2. Security Status Info
The Security Status Info section is located in the upper part of the AVG main
window. Within this sec tion you will always find information on the current security
status of your AVG Internet Security 2011. Please see an overview of icons possibly
depicted in this section, and their meaning:
- The green icon indicates that your AVG is fully functional. Your computer
is completely protected, up to date and all installed components are working
properly.
- The orange icon warns that one or more components are incorrectly
configured and you should pay attention to their properties/settings. There is no
critical problem in AVG and you have probably decided to switch some
component off for some reason. You are still protected by AVG. However, please
pay attention to the problem component's settings! Its name will be provided in
the Security Status Info section.
This icon also appears if for some reason you have dec ided to ignore a
component's error status (the "Ignore component state" option is available from
the context menu opened by a right-c lick over the respective component's ic on
in the component overview of the AVG main window). You may need to use this
option in a specific situation but it is stric tly recommended to switch off the "
Ignore component state" option as soon as possible.
- The red icon indicates that AVG is in critical status! One or more
components does not work properly and AVG cannot protect your computer.
Please pay immediate attention to fixing the reported problem. If you are not
able to fix the error yourself, contac t the AVG technical support team.
In case AVG is not set to the optimum performance, a new button named Fix
(alternatively Fix all if the problem involves more than one component)
appears next to the security status information. Press the button to launch an
automatic process of program checkout and configuration. This is an easy way
to set AVG to the optimum performance and reach the maximum security level!
It is strongly recommended that you pay attention to Security Status Info and in
case the report indicates any problem, go ahead and try to solve it immediately.
Otherwise your computer is at risk!
Note: AVG status information can also be obtained at any moment from the system
tray icon.
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6.3. Quick Links
Quick links (in the left section of the AVG User Interface) allow you to immediately
access the most important and most frequently used AVG features:
· Overview - use this link to switc h from any c urrently opened AVG interfac e to
the default one with an overview of all installed components - see c hapter
Components Overview >>
· Scan now - by default, the button provides information (scan type, date of
last launch) of the last scan launched. You can either execute the Scan now
command to launch the same sc an again, or follow the Computer scanner link
to open the AVG scanning interfac e where you can run scans, schedule scans,
or edit their parameters - see chapter AVG Scanning >>
· Update now - the link provides the date of the last launch of the update
process. Press the button to open the updating interface, and run AVG update
process immediately - see chapter AVG Updates >>
These links are accessible from the user interface at all times. Once you use a quick
link to run a specific process, the GUI will switch to a new dialog but the quick links
are still available. Moreover, the running process is further graphically depicted.
6.4. Components Overview
The Components Overview section is located in the central part of the AVG User
Interface. The sec tion is divided into two parts:
· Overview of all installed components consisting of a panel with the
component's ic on and the information of whether the respective component is
active or inactive
· Description of a selected component
Within the AVG Internet Security 2011 the Components Overview section
contains information on the following components:
· Anti-Virus ensures that your computer is protec ted from viruses trying to
enter your computer - details >>
· Anti-Spyware ensures that your computer is protected from spyware and
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adware - details >>
· Anti-Spam checks all incoming e-mail messages and marks unwanted e-mails
as SPAM - details >>
· Firewall controls how your computer exchanges data with other computers on
the Internet or local network - details >>
· Link Scanner chec ks the search results displayed in your internet browser -
details >>
· E-mail Scanner checks all incoming and outgoing mail for viruses - details >>
· Resident Shield runs in the background and scans files as they are copied,
opened or saved - details >>
· Update Manager controls all AVG updates - details >>
· License displays the license number, type and expiration date - details >>
· Online Shield scans all data being downloaded by a web browser - details >>
· Anti-Rootkit detects programs and technologies trying to camouflage malware
- details >>
· System Tools offers a detailed summary of the AVG environment and
operating system information - details >>
· PC Analyzer provides information about your computer status - details >>
· Identity Protection - anti-malware component focused on preventing identity
thieves from stealing your personal digital valuables - details >>
· Remote Administration is only displayed within AVG network editions in case
you have specified during the installation process you want to have this
component installed
Single-click any c omponent's icon to highlight it within the components overview. At
the same time, the c omponent's basic functionality description appears in the bottom
part of the user interfac e. Double-click the icon to open the components own
interface with a list of basic statistic al data.
Right-click you mouse over a component's icon to expand a c ontext menu: besides
opening the c omponent's graphic interface you can also select to Ignore component
state. Select this option to express you are aware of the component's error state but
for some reason you wish to keep your AVG so and you do not want to be warned by
the system tray icon.
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6.5. Statistics
The Statistics section is located in the left bottom part of the AVG User Interface. It
offers a list of information regarding the program's operation:
· Virus DB - informs you about the currently installed version of the virus
database
· AVG version - informs you about the AVG version installed (the number is in
the form of 10.0.xxxx, where 10.0 is the product line version, and xxxx stands
for the number of the build)
· License expires - provides the date of your AVG license expiration
6.6. System Tray Icon
System Tray Icon (on your Windows taskbar) indicates the current status of your
AVG Internet Security 2011. It is visible at all times on your system tray, no matter
whether your AVG main window is opened or closed:
If in full color , the System Tray Icon indicates that all AVG components are active
and fully functional. Also, AVG system tray icon can be displayed in full color if AVG is
in error state but you are fully aware of this situation and you have deliberately
decided to Ignore the component state. An icon with an exc lamation mark
indic ates a problem (inactive component, error status, etc.). Double-click the
System Tray Icon to open the main window and edit a component.
The system tray icon further informs on current AVG activities and possible status
changes in the program (e.g. automatic launch of a scheduled scan or update,
Firewall profile switch, a component's status change, error status occurrence, ...) via
a pop-up window opened from the AVG system tray icon:
The System Tray Icon can also be used as a quick link to ac cess the AVG main
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window at any time - double click on the icon. By right-click on the System Tray Icon
you open a brief context menu with the following options:
· Open AVG User Interface - clic k to open the AVG User Interfac e
· Scans - click to open the context menu of
· Firewall - click to open the context menu of Firewall settings options where
you can edit the major parameters:Firewall status (Firewall enabled/Firewall
disabled/Emergency mode), gaming mode switchingand Firewall profiles
· Run PC Analyzer - click to launch the PC Analyzer component
· Running scans - this item is displays only in case a scan is currently running
on your computer. For this scan you can then set its priority, alternatively
stop or pause the running scan. Further, the following actions are accessible:
Set priority for all scans, Pause all scans or Stop all scans.
· Update now - launches an immediate update
· Help - opens the help file on the start page
6.7. AVG gadget
AVG gadget displays on the Windows desktop (Windows Sidebar). This application is
only supported in operating systems Windows Vista and Windows 7. AVG gadget
offers an immediate access to the most important AVG Internet Security 2011
functionality, i.e. scanning and updating:
AVG gadget provides the following quick access options:
· Scan now - click the Scan now link to start the whole computer scan
directly. You can watch the progress of the scanning process in the alternated
user interface of the gadget. A brief statistics overview provides information
on the number of scanned objects, threats detected, and threats healed.
During the scan you can always pause , or stop the scanning process.
For detailed data related to the scan results please consult the standard Scan
results overview dialog; the respec tive item will be listed as sidebar gadget
scan.
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· Update now - click the Update now link to launch the AVG update directly
from within the gadget:
· Twitter link - opens a new AVG gadget interface providing an overview of
the latest AVG feeds posted at the Twitter. Follow the View all the AVG
Twitter feeds link to open your Internet browser in a new window, and you
will be redirected directly to the Twitter website, specifically to the page
devoted to AVG related news:
· Facebook link - opens your Internet browser on the Facebook website,
specifically on the AVG community page
· PC Analyzer - open the user interface in the PC Analyzer component
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7. AVG Components
7.1. Anti-Virus
7.1.1. Anti-Virus Principles
The antivirus software's scanning engine scans all files and file activity (opening/
closing files, etc.) for known viruses. Any detected virus will be blocked from taking
any ac tion and will then be cleaned or quarantined. Most antivirus software also uses
heuristic scanning, where files are scanned for typical virus characteristics, so called
viral signatures. This means that the antivirus scanner can detect a new, unknown
virus, if the new virus contains some typical characteristics of existing viruses.
The important feature of antivirus protection is that no known virus can run on
the computer!
Where just a single technology might fall short of detecting or identifying a virus, AntiVirus c ombines several technologies to ensure that your computer is protec ted from
viruses:
· Scanning - searching for character strings that are characteristic of a given
virus
· Heuristic analysis - dynamic emulation of the scanned object’s instructions in a
virtual computer environment
· Generic detection - detection of instructions characteristic of the given virus/
group of viruses
AVG is also able to analyze and detect executable applications or DLL libraries that
could be potentially unwanted within the system. We call such threats Potentially
Unwanted Programs (various kinds of spyware, adware etc .). Furthermore, AVG scans
your system registry for suspicious entries, temporary Internet files and tracking
cookies, and allows you to treat all potentially harmful items in the same way as any
other infection.
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7.1.2. Anti-Virus Interface
The Anti-Virus component's interface provides some basic information on the
component's functionality, information on the component's c urrent status (Anti-Virus
component is active.), and a brief overview of Anti-Virus statistics:
· Number of definitions - number provides the count of viruses defined in the
up-to-date version of the virus database
· Database release - specifies when and at what time the virus database was
last updated
· Database version - defines the number of the currently installed virus
database version; and this number increases with every virus base update
There is just one operating button available within this component's interface (Back) press the button to return to the default AVG user interface (components overview).
7.2. Anti-Spyware
7.2.1. Anti-Spyware Principles
Spyware is usually defined as a type of malware, i.e. software, that gathers
information from a user's computer without the user's knowledge or consent. Some
spyware applic ations may also be installed on purpose and often contain
advertisements, window pop-ups or different types of unpleasant software.
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Currently, the most common source of infection is websites with potentially dangerous
content. Other methods of transmission, such as via e-mail or transmission by worms
and viruses are also prevalent. The most important protection is to use an always-on
background scanner, Anti-Spyware, that works like a resident shield and scans your
applications in the background as you run them.
There is also the potential risk that malware has been transmitted to your computer
prior to AVG installation, or that you have neglected to keep your AVG Internet
Security 2011 up-to-date with the latest database and program updates. For this
reason, AVG allows you to fully sc an your computer for malware/spyware using the
scanning feature. It also detects sleeping and non-active malware, i.e. malware that
has been downloaded but not yet activated.
7.2.2. Anti-Spyware Interface
The Anti-Spyware component's interface provides a brief overview on the
component's functionality, information on the component's c urrent status, and some
Anti-Spyware statistics:
· Spyware definitions - number provides the count of spyware samples defined
in the latest spyware database version
· Database release - specifies when and at what time the spyware database
was updated
· Database version - defines the number of the latest spyware database
version; and this number increases with every virus base update
There is just one operating button available within this component's interface (Back) press the button to return to the default AVG user interface (components overview).
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7.3. Anti-Spam
Spam refers to unsolicited e-mail, mostly advertising a product or service that is mass
mailed to a huge number of e-mail addresses at a time, filling recipients’ mail boxes.
Spam does not refer to legitimate commercial e-mail for which consumers have given
their consent. Spam is not only annoying, but also can often be a source of scams,
viruses or offensive content.
7.3.1. Anti-Spam Principles
AVG Anti-Spam checks all incoming e-mail messages and marks unwanted e-mails as
spam. AVG Anti-Spam can modify the subject of the email (that has been identified
as spam) by adding a special text string. Then you can then easily filter your emails in
your email client.
AVG Anti-Spam component uses several analyzing methods to process each e-mail
message, offering maximum possible protection against unwanted e-mail messages.
AVG Anti-Spam uses a regularly updated database for the detection of spam. It is
also possible to use RBL servers (public databases of "known spammer" email
addresses) and to manually add email addresses to your Whitelist (never mark as
spam) and Blacklist (always mark as spam).
7.3.2. Anti-Spam Interface
In the Anti-Spam component's dialog you will find a brief text desc ribing the
component's functionality, information on its c urrent status, and the following
statistics:
· Database release - specifies when and at what time the spam database was
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updated and published
· Spamcatcher version - defines the number of the latest version of the anti-
spam engine
· Number of processed emails - specifies how many e-mail messages were
scanned since the last anti-spam engine launch
· Number of spam emails - of all scanned e-mails, specifies how many
messages were marked as spam
· Number of phishing emails - of all scanned e-mails, specifies how many
messages were assigned as phishing attempts
The Anti-Spam dialog further provides the Tools/Advanced Settings link. Use the
link to get redirected to the environment for advanced configuration of all AVG
Internet Security 2011 components.
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not c hange the AVG
configuration. Any changes to settings should only be performed by an experienced
user.
There is just one operating button available within this component's interface (Back) press the button to return to the default AVG user interface (components overview).
7.4. Firewall
Firewall is a system that enforces an ac cess control policy between two or more
networks by blocking/permitting traffic. Firewall contains a set of rules that protec t
the internal network from attacks originating outside (typically from the Internet) and
controls all communication on every single network port. The communication is
evaluated according to the defined rules, and then either allowed or forbidden. If
Firewall recognizes any intrusion attempts, it “blocks” the attempt and does not allow
the intruder access to the c omputer.
Firewall is configured to allow or deny internal/external communication (both ways, in
or out) through defined ports, and for defined software applications. For example, the
firewall could be configured to only permit web data to flow in and out using Microsoft
Explorer. Any attempt to transmit web data by any other browser would be blocked.
Firewall protects your personally-identifiable information from being sent from your
computer without your permission. It c ontrols how your computer exchanges data with
other computers on the Internet or local network. Within an organization, the firewall
also protects the single computer from attacks initiated by internal users on other
computers in the network.
Recommendation: Generally it is not recommended to use more than one firewall on
an individual computer. The security of the computer is not enhanced if you install
more firewalls. It is more probable that some conflicts between these two
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applications will occur. Therefore we recommend that you use only one firewall on
your computer and deactivate all others, thus eliminating the risk of possible conflict
and any problems related to this.
7.4.1. Firewall Principles
In AVG, the Firewall component controls all traffic on every network port of your
computer. Based on the defined rules, the Firewall evaluates applications that are
either running on your computer (and want to connect to the Internet/local network),
or applications that approach your computer from outside trying to connect to your
PC. For eac h of these applications the Firewall then either allows or forbids the
communication on the network ports. By default, if the application is unknown (i.e. has
no defined Firewall rules), the Firewall will ask you if you wish to allow or block the
communication attempt.
Note: AVG Firewall is not intended for server platforms!
What AVG Firewall can do:
· Allow or block communication attempts of known applications automatically, or
ask you for confirmation
· Use complete profiles with predefined rules, acc ording to your needs
· Switc h profiles automatically when connecting to various networks, or using
various network adapters
7.4.2. Firewall Profiles
The Firewall allows you to define specific security rules based on whether your
computer is located in a domain, or it is a standalone computer, or even a notebook.
Each of these options requires a different level of protection, and the levels are
covered by the respective profiles. In short, a Firewall profile is a specific
configuration of Firewall component, and you c an use a number of such predefined
configurations.
Available profiles
· Allow all - a Firewall system profile that has been pre-set by the
manufacturer and is always present. When this profile is activated, all network
communication is allowed and no safety polic y rules are applied, as if the
Firewall protection was switched off (i.e. all applications are allowed but
packets are still being checked - to c ompletely disable any filtering you need
to disable Firewall). This system profile cannot be duplic ated, deleted, and its
settings cannot be modified.
· Block all - a Firewall system profile that has been pre-set by the
manufacturer and is always present. When this profile is activated, all network
communication is blocked, and the computer is neither accessible from outer
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networks, nor can communicate outside. This system profile cannot be
duplicated, deleted, and its settings cannot be modified.
· Custom profiles:
o
Directly connected to the Internet – suitable for common desktop
home computers c onnected directly to the Internet or notebooks
connecting to the Internet outside the safe c ompany network. Select
this option if you connecting from home, or you are in a small company
network with no c entral control. Also, select this option when traveling
and connecting with your notebook from various unknown and possibly
dangerous places (internet café, hotel room etc.). More restrictive rules
will be created, as it is assumed that these computers have no additional
protection and therefore require the maximum protec tion.
o
Computer in domain – suitable for computers in a local network, e.g.
school or corporate network. It is assumed that the network is protected
by some additional measures so that the security level can be lower than
for a standalone computer.
o
Small home or office network – suitable for computers in a small
network, e.g. at home or in a small business, typically only several
computers connected together, without a "central" administrator.
Profile switching
The profile switc hing feature allows the Firewall to switch automatic ally to the
defined profile when using a certain network adapter, or when connected to a certain
type of network. If no profile has been assigned to a network area yet, then upon
next connection to that area, the Firewall will display a dialog asking you to assign a
profile.
You can assign profiles to all local network interfaces or areas and specify further
settings in the Areas and Adapters Profiles dialog, where you can also disable the
feature if you do not wish to use it (then, for any kind of connection, the default
profile will be used).
Typically, users who have a notebook and use various types of connection will find
this feature useful. If you have a desktop computer, and only ever use one type of
connection (e.g. cable connection to the Internet), you do not have to bother with
profile switching as most likely you will never use it.
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7.4.3. Firewall Interface
The Firewall's interfac e provides some basic information on the component's
functionality, its status, and a brief overview of Firewall statistics:
· Firewall has been enabled for - time elapsed since Firewall was last launched
· Blocked packets - number of blocked packets from the entire amount of
packets checked
· Overall packets - number of all packets c hecked during the Firewall run
Firewall settings
· Select Firewall profile - from the roll-down menu select one of the defined
profiles - two profiles are available at all times (the default profiles named
Allow all and Block all), other profiles were added manually by profile editing in
the Profiles dialog in Firewall Settings.
· Enable gaming mode - Check this option to ensure that when running full-
screen applic ations (games, PowerPoint presentations etc.), the Firewall will
not display dialogs asking you whether you want to allow or block
communication for unknown applications. In case an unknown application tries
to communicate over the network at that time, the Firewall will allow or block
the attempt automatically according to settings in the current profile. With the
gaming mode on, all scheduled tasks (scans, updates) are postponed till the
application is closed.
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· Firewall status:
o
Firewall enabled - select this option to allow c ommunication to those
applications that are assigned as 'allowed' in the set of rules defined
within selected Firewall profile
o
Firewall disabled - this option switches Firewall off completely, all
network traffic is allowed but not checked!
o
Emergency mode (block all Internet traffic) - select this option to
block all traffic on every single network port; Firewall is still running but
all network traffic is stopped
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not c hange the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change Firewall configuration, select the system menu item
Tools/Firewall settings and edit the Firewall configuration in the newly opened
Firewall Settings dialog.
Control buttons
· Regenerate configuration - press this button to overwrite the c urrent
Firewall configuration, and to revert to the default configuration based on
automatic detec tion.
· Save changes - press this button to save and apply any changes made in this
dialog
· Cancel - press this button to return to the default AVG user interface (
components overview)
7.5. Link Scanner
7.5.1. Link Scanner Principles
LinkScanner protects you from the increasing number of ‘here today, gone tomorrow’
threats on the web. These threats can be hidden on any type of website, from
governments to big, well-known brands to small businesses, and they rarely stick
around on those sites for more than 24 hours. LinkScanner protec ts you by analyzing
the web pages behind all the links on any web page you’re viewing and making sure
they’re safe at the only time that matters – when you’re about to click that link.
The LinkScanner technology c onsists of two features, Search-Shield and Surf-
Shield:
· Search-Shield contains list of websites (URL addresses) which are known to
be dangerous. When searc hing with Google, Yahoo!, WebHledani, Yandex,
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Baidu, Bing, AOL, AltaVista, EarthLink, Ask, Seznam, eBay, Twitter, Digg, or
SlashDot, all results of the search are checked according to this list and a
verdict icon is shown (for Yahoo searc h results only "exploited website"
verdic t icons are shown).
· Surf-Shield scans the contents of the websites you are visiting, regardless of
the websites address. Even if some website is not detected by Search-Shield
(e.g. when a new malicious website is created, or when a previously clean
website now contains some malware), it will be detec ted and blocked by Surf-
Shield once you try to visit it.
Note: LinkScanner is not intended for server platforms!
7.5.2. Link Scanner Interface
The LinkScanner component interface provides a brief description of the component's
functionality and information on its current status. Further, you can find the
information on the latest LinkScannerdatabase version number (LinkScanner version).
LinkScanner Settings
In the bottom part of the dialog you can edit several options:
· Enable Search-Shield - (on by default): advisory notifying icons on searches
performed with Google, Yahoo!, WebHledani, Yandex, Baidu, Bing, AOL,
AltaVista, EarthLink, Ask, Seznam, eBay, Twitter, Digg, or SlashDot: having
checked ahead the content of sites returned by the searc h engine.
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· Enable Surf-Shield - (on by default): active (real-time) protection against
exploitive sites as they are accessed. Known malicious site connections and
their exploitive content is blocked as they are accessed by the user via a web
browser (or any other application that uses HTTP).
7.5.3. Search-Shield
When searc hing Internet with the Search-Shield on, all search results returned from
the most popular search engines (Google, Yahoo!, WebHledani, Yandex, Baidu, Bing,
AOL, AltaVista, EarthLink, Ask, Seznam, eBay, Twitter, Digg, and SlashDot) are
evaluated for dangerous or suspicious links. By checking these links and marking the
bad links, the AVG Link Scanner warns you before you click on dangerous or
suspicious links, so you can ensure you only go to safe websites.
While a link is being evaluated on the search results page, you will see a graphic sign
next to the link informing that the link verification is in progress. When the evaluation
is complete, the respective informative icon will be displayed:
The linked page is safe (this icon will not be displayed for safe Yahoo! search
results).
The linked page does not contain threats but is somewhat suspicious (
questionable in origin or motive, therefore not recommended for e-shopping
etc.).
The linked page can be either safe itself, but containing further links to
positively dangerous pages; or suspicious in code, though not directly employing
any threats at the moment.
The linked page contains active threats! For your own safety, you will not be
allowed to visit this page.
The linked page is not accessible, and so could not be scanned.
Hovering over an individual rating icon will display details about the particular link in
question. Information include additional details of the threat (if any), the IP address of
the link and when the page was sc anned by AVG:
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7.5.4. Surf-Shield
This powerful protection will block malicious content of any webpage you try to open,
and prevent it from being downloaded to your computer. With this feature enabled,
clicking a link or typing in a URL to a dangerous site will automatically block you from
opening the web page thus protecting you from inadvertently being infected. It is
important to remember that exploited web pages can infect your computer simply by
visiting the affected site, for this reason when you request a dangerous webpage
containing exploits or other serious threats, the AVG Link Scanner will not allow your
browser to display it.
If you do encounter a malicious web site, within your web browser the AVG Link
Scanner will warn you with a screen similar to:
Entering such web site is highly risky and it cannot be recommended!
7.6. Resident Shield
7.6.1. Resident Shield Principles
The Resident Shield component gives your computer continuous protection. It scans
every single file that is being opened, saved, or c opied, and guards the system areas
of the computer. When Resident Shield discovers a virus in a file that is accessed, it
stops the operation currently being performed and does not allow the virus to activate
itself. Normally, you do not even notice the process, as it runs "in the background",
and you only get notified when threats are found; at the same time, Resident Shield
blocks ac tivation of the threat and removes it. Resident Shield is being loaded in the
memory of your computer during system startup.
What the Resident Shield can do:
· Scan for specific kinds of possible threats
· Scan removable media (flash disk etc.)
· Scan files with specific extensions or without extensions at all
· Allow exc eptions from scanning – specific files or folders that should never be
scanned
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Warning: Resident Shield is loaded in the memory of your computer during
startup, and it is vital that you keep it switched on at all times!
7.6.2. Resident Shield Interface
Besides an overview of the Resident Shield functionality, and the information on the
component's status, the Resident Shield interface offers some statistic data as well:
· Resident Shield has been running for - provides the time since the latest
component's launch
· Threats detected and blocked - number of detec ted infections that were
prevented from being run/opened (if needed, this value can be reset; e.g. for
statistic purposes - Reset value)
Resident Shield settings
In the bottom part of the dialog window you will find the section called Resident
Shield settings where you can edit some basic settings of the component's
functionality (detailed configuration, as with all other c omponents, is available via the
Tools/Advanced settings item of the system menu).
The Resident Shield is active option allows you to easily switc h on/off resident
protection. By default, the function is on. With resident protection on you can further
decide how the possibly detected infections should be treated (removed):
o
either automatically (Remove all threats automatically)
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o
or only after the user's approval (Ask me before removing threats)
This choice has no impac t on the security level, and it only reflects your preferences.
In both c ases, you can still select whether you want to Scan for tracking cookies. In
specific cases you can switc h this option on to achieve maximum security levels,
however it is switched off by default. (cookies = parcels of text sent by a server to a
web browser and then sent back unchanged by the browser each time it accesses
that server. HTTP cookies are used for authenticating, tracking, and maintaining
specific information about users, such as site preferences or the contents of their
electronic shopping carts).
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not c hange the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, select the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
Control buttons
The control buttons available within the Resident Shield interface are as follows:
· Manage exceptions - opens the Resident Shield - Excluded Items dialog
where you can define folders and files that should be left out from the
Resident Shield scanning
· Save changes - press this button to save and apply any changes made in this
dialog
· Cancel - press this button to return to the default AVG user interface (
components overview)
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7.6.3. Resident Shield Detection
Resident Shield scans files as they are copied, opened or saved. When a virus or any
kind of threat is detected, you will be warned immediately via the following dialog:
Within this warning dialog you will find data on the file that was detected and assigned
as infected (File name), the name of the recognized infection (Threat name), and a
link to the Virus encyclopedia where you can find detailed information on the
detected infection, if known (More info).
Further, you have to decide what action should be taken now - the following options
are available:
Please note that, upon specific conditions (what kind of file is infected, and
where it is located), not all of the options are always available!
· Remove threat as Power User - check the box if you suppose that you
might not have sufficient rights to remove the threat as a c ommon user. Power
Users have extensive acc ess rights, and if the threat is located in a c ertain
system folder, you might need to use this chec kbox to successfully remove it.
· Heal - this button only appears if the detected infection can be healed. Then,
it removes it from the file, and restores the file to the original state. If the file
itself is a virus, use this function to delete it (i.e. removed to the Virus Vault)
· Move to Vault - the virus will be moved to AVG Virus Vault
· Go to file - this option redirects you to the exact location of the suspicious
object (opens new Windows Explorer window)
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· Ignore - we strictly recommend NOT TO use this option unless you have a
very good reason to do so!
In the bottom sec tion of the dialog you c an find the link Show details - click it to
open a pop-up window with detailed information on the process running while the
infection was detected, and the process' identification.
The entire overview of all threats detec ted by Resident Shield can be found in the
Resident Shield detection dialog accessible from system menu option History /
Resident Shield detection:
The Resident Shield detection offers an overview of objects that were detected by
the Resident Shield, evaluated as dangerous and either cured or moved to the Virus
Vault. For each detected object the following information is provided:
· Infection- description (possibly even name) of the detected object
· Object - object location
· Result - action performed with the detected object
· Detection time - date and time the object was detected
· Object Type - type of the detected object
· Process - what action was performed to call out the potentially dangerous
object so that it could be detected
In the bottom part of the dialog, under the list, you will find information on total
number of detected objects listed above. Further you can export the entire list of
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detected objects in a file (Export list to file) and delete all entries on detected
objects (Empty list). The Refresh list button will update the list of finding detected
by Resident Shield. The Back button switches you back to the default AVG user
interface (components overview).
7.7. E-mail Scanner
One of the most common sourc es of viruses and trojans is via e-mail. Phishing and
spam make e-mail an even greater source of risks. Free e- mail ac counts are more likely
to receive such malicious e-mails (as they rarely employ anti-spam technology), and
home users rely quite heavily on such e-mail. Also home users, surfing unknown sites
and filling in online forms with personal data (such as their e-mail address) increase
exposure to attacks via e-mail. Companies usually use corporate e-mail accounts and
employ anti-spam filters etc, to reduce the risk.
7.7.1. E-mail Scanner Principles
Personal E-mail Scanner scans incoming/outgoing e-mails automatic ally. You can use
it with e-mail clients that do not have their own plug-in in AVG (but can be also used
to scan e-mail messages for e-mail clients that AVG supports with a specific plug-in, i.
e. Mic rosoft Outlook, and The Bat). Primarily, it is to be used with e-mail applications
like Outlook Express, Mozilla, Incredimail, etc.
During AVG installation AVG there are automatic servers created for e-mail control:
one for checking incoming e-mails and the second one for checking outgoing e-mails.
Using these two servers e-mails are automatically checked on ports 110 and 25 (
standard ports for sending/receiving e-mails).
E-mail Scanner works as an interface between e-mail client and e-mail servers on the
Internet.
· Incoming mail: While receiving a message from the server, the E-mail
Scanner component tests it for viruses, removes infected attachments, and
adds certification. When detected, viruses are quarantined in Virus Vault
immediately. Then the message is passed to the e-mail client.
· Outgoing mail: Message is sent from e-mail client to E-mail Scanner; it tests
the message and its attachments for viruses and then sends the message to
the SMTP server (scanning of outgoing e-mails is disabled by default, and c an
be set up manually).
Note: AVG E-mail Scanner is not intended for server platforms!
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7.7.2. E-mail Scanner Interface
In the E-mail Scanner component's dialog you can find a brief text describing the
component's functionality, information on its c urrent status, and the following
statistics:
· Total e-mails scanned - how many e-mail messages were sc anned since the
E-mail Scanner was last launched (if needed, this value can be reset; e.g. for
statistic purposes - Reset value)
· Threats found and blocked - provides the number of infections detected in e-
mail messages since the last E-mail Scanner launch
· Installed e-mail protection - information about a specific e-mail protec tion
plug-in referring to your default installed e-mail client
E-mail Scanner settings
In the bottom part of the dialog you can find the section named E-mail Scanner
settings where you can edit some elementary features of the component's
functionality:
· Scan incoming messages - check the item to specify that all e-mails deliver
ed to your account should be scanned for viruses. By default, this item is on,
and it is recommended not to change this setting!
· Scan outgoing messages - check the item to confirm all e-mail sent from
your account should be scanned for viruses. By default, this item is off.
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· Display notification window while e-mail is being scanned - chec k the
item to confirm you want to be informed via notification dialog displayed over
the AVG icon on the system tray during the scanning of your mail via E-mail
Scanner component. By default, this item is on, and it is recommended not to
change this setting!
The advanced c onfiguration of the E-mail Scanner component is ac cessible via the
Tools/Advanced settings item of the system menu; however advanced
configuration is recommended for experienced users only!
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not c hange the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, select the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
Control buttons
The control buttons available within the E-mail Scanner interfac e are as follows:
· Save changes - press this button to save and apply any changes made in this
dialog
· Cancel - press this button to return to the default AVG user interface (
components overview)
7.7.3. E-mail Scanner Detection
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In the E-mail Scanner detection dialog (accessible via system menu option History /
E-mail Scanner detection) you will be able to see a list of all findings detected by the
E-mail Scanner component. For each detected object the following information is
provided:
· Infection- description (possibly even name) of the detected object
· Object - object location
· Result - action performed with the detected object
· Detection time - date and time the suspicious object was detected
· Object Type - type of the detected object
In the bottom part of the dialog, under the list, you will find information on total
number of detected objects listed above. Further you can export the entire list of
detected objects in a file (Export list to file) and delete all entries on detected
objects (Empty list).
Control buttons
The control buttons available within the E-mail Scanner detection interface are as
follows:
· Refresh list - updates the list of detected threats
· Back - switches you back to the previously displayed dialog
7.8. Update Manager
7.8.1. Update Manager Principles
No security software can guarantee true protec tion from various types of threats
unless it is regularly updated! Virus writers are always looking for new flaws that they
can exploit in both software and operating systems. New viruses, new malware, new
hacking attac ks appear daily. For this reason, software vendors are continually issuing
updates and security patches, to fix any security holes that are discovered.
It is crucial to update your AVG regularly!
The Update Manager helps you to control regular updating. Within this component
you can schedule automatic downloads of update files either from the Internet, or the
local network. Essential virus definition updates should be daily if possible. Less urgent
program updates can be weekly.
Note: Please pay attention to the AVG Updates chapter for more information on
update types and levels!
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7.8.2. Update Manager Interface
The Update Manager's interface displays information about the component's
functionality and its current status, and provides the relevant statistical data:
· Latest update - specifies date and time of the last database update
· Virus database version - defines the number of the currently installed virus
database version; and this number increases with every virus base update
· Next scheduled update - spec ifies the date and time of the next database
update
Update Manager settings
In the bottom part of the dialog you can find the Update Manager settings section
where you can perform some changes to the rules of the update process launch. You
can define whether you wish the update files to be downloaded automatically (Start
automatic updates) or just on demand. By default, the Start automatic updates
option is switc hed on and we recommend to keep it that way! Regular download of the
latest update files is crucial for proper functionality of any sec urity software!
Further you can define when the update should be launched:
o
Periodically - define the time interval
o
At a specific time interval - define the exact day time the update should be
launched
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By default, the update is set for every 4 hours. It is highly recommended to keep this
setting unless you have a true reason to change it!
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not c hange the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, select the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
Control buttons
The control buttons available within the Update Manager interfac e are as follows:
· Update now - launches an immediate update on demand
· Save changes - press this button to save and apply any changes made in this
dialog
· Cancel - press this button to return to the default AVG user interface (
components overview)
7.9. License
In the Licence component interfac e you will find a brief text describing the
component's functionality, information on its c urrent status, and the following
information:
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· License number - provides the shortened form of your license number (for
security reasons the last four symbols are missing). When entering your
license number, you have to be absolutely precise and type it exactly as
shown. Therefore we strongly recommend to always use "copy & paste"
method for any manipulation with the license number.
· License type - spec ifies the product type installed.
· License expires - this date determines the period of validity of your license. If
you want to go on using AVG Internet Security 2011 after this date you
have to renew your license. The license renewal can be performed online on
AVG website.
· Number of seats - how many workstations on which you are entitled to install
your AVG Internet Security 2011.
Control buttons
· Register - connects to the registration page of AVG website (http://www.
avg.com/). Please fill in your registration data; only customers who register
their AVG product can receive free technic al support.
· Re-activate - opens the Activate AVG dialog with the data you have entered
in the Personalize AVG dialog of the installation process. Within this dialog
you can enter your license number to either replace the sales number (the
number you have installed AVG with), or to replace the old license number (e.
g. when upgrading to a new AVG product).
Note: If using the trial version of AVG Internet Security 2011, the buttons
appear as Buy now and Activate, alowing you to buy the full version of the
program right away. For AVG Internet Security 2011 installed with a sales
number, the buttons display as Register and Activate.
· Back - press this button to return to the default AVG user interface (
components overview).
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7.10. Remote Administration
The Remote Administration component only displays in the user interfac e of AVG
Internet Security 2011 in case you have installed the network edition of your
product (see component License). In the Remote Administration dialog you can
find the information on whether the component is active and connected to server. All
settings of the Remote Administration component is to be done within the
Advanced Settings / Remote Administration.
For detailed description of the c omponent's options and functionality within the AVG
Remote Administration system please refer to the specific documentation dedicated to
this topic exc lusivety. This documentation is available for download at AVG website (
www.avg.com), in the Support center / Download / Documentation section.
Control buttons
· Back - press this button to return to the default AVG user interface (
components overview).
7.11. Online Shield
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7.11.1. Online Shield Principles
Online Shield is a type of a real time resident protection; it scans the c ontent of
visited web pages (and possible files included in them) even before these are
displayed in your web browser or downloaded to your computer.
Online Shield detects that the page you are about to visit includes some dangerous
javascript, and prevents the page from being displayed. Also, it recognizes malware
contained in a page and stops its downloading immediately so that it never gets to
your computer.
Note: AVG Online Shield is not intended for server platforms!
7.11.2. Online Shield Interface
The Online Shield component's interface describes the behavior of this type of
protection. Further you can find information on the component's current status. In the
bottom part of the dialog you will then find the elementary editing options of this
component's functionality:
Online Shield Settings
First of all, you have the option to immediately switch on/off the Online Shield by
checking the Enable Online Shield item. This option is enabled by default, and the
Online Shield component is active. However, if you do not have a good reason to
change this settings, we recommend to keep the component active. If the item is
checked, and the Online Shield is running, two more configuration options get
activated:
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· Enable Web protection - this option confirms that the Online Shield should
perform sc anning of the website content.
· Enable Instant Messaging protection - check this item if you wish the
Online Shield to verify the instant messaging communication (e.g. ICQ, MSN
Messenger, ...) is virus free.
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not c hange the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, select the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
Control buttons
The control buttons available within the Online Shield interface are as follows:
· Save changes - press this button to save and apply any changes made in this
dialog
· Cancel - press this button to return to the default AVG user interface (
components overview)
7.11.3. Online Shield Detection
Online Shield scans the c ontent of visited web pages and possible files included in
them even before these are displayed in your web browser or downloaded to your
computer. If a threat is detected, you will be warned immediately with the following
dialog:
Within this warning dialog you will find data on the file that was detected and assigned
as infected (File name), the name of the recognized infection (Threat name), and a
link to the Virus encyclopedia where you can find detailed information on the
detected infection (if known). The dialog provides the following buttons:
· Show details - click the Show details button to open a new pop-up window
where you can find information on the process running while the infection was
detected, and the process' identification.
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· Close - click the button to close the warning dialog.
The suspect web page will not be opened, and the threat detection will be logged in
the list of Online Shield findings - this overview of detected threats is accessible
via system menu History / Online Shield findings.
For each detected object the following information is provided:
· Infection- description (possibly even name) of the detected object
· Object - object source (web page)
· Result - action performed with the detected object
· Detection time - date and time the threat was detected and blocked
· Object Type - type of the detected object
· Process - what action was performed to call out the potentially dangerous
object so that it could be detected
In the bottom part of the dialog, under the list, you will find information on total
number of detected objects listed above. Further you can export the entire list of
detected objects in a file (Export list to file) and delete all entries on detected
objects (Empty list). The Refresh list button will update the list of finding detected
by Online Shield. The Back button switches you back to the default AVG user
interface (components overview).
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7.12. Anti-Rootkit
A rootkit is a program designed to take fundamental control of a computer system,
without authorization by the system's owners and legitimate managers. Ac cess to the
hardware is rarely required as a rootkit is intended to seize c ontrol of the operating
system running on the hardware. Typically, rootkits act to obscure their presence on
the system through subversion or evasion of standard operating system security
mec hanisms. Often, they are also Trojans as well, thus fooling users into believing
they are safe to run on their systems. Techniques used to accomplish this can include
concealing running processes from monitoring programs, or hiding files or system data
from the operating system.
7.12.1. Anti-Rootkit Principles
AVG Anti-Rootkit is a specialized tool detecting and effectively removing dangerous
rootkits, i.e. programs and tec hnologies that c an camouflage the presence of malicious
software on your computer. AVG Anti-Rootkit is able to detect rootkits based on a
predefined set of rules. Please note, that all rootkits are detected (not just the
infected). In case AVG Anti-Rootkit finds a rootkit, it does not necessarily mean the
rootkit is infected. Sometimes, rootkits are used as drivers or they are a part of
correct applications.
7.12.2. Anti-Rootkit Interface
The Anti-Rootkit user interface provides a brief description of the component's
functionality, informs on the component's c urrent status, and also brings information
on the last time the Anti-Rootkit test was launched (Last rootkit search). The Anti-
Rootkit dialog further provides the Tools/Advanced Settings link. Use the link to get
redirected to the environment for advanced configuration of Anti-Rootkit component.
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Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not c hange the AVG
configuration. Any changes to settings should only be performed by an experienced
user.
Anti-Rootkit settings
In the bottom part of the dialog you can find the Anti-Rootkit settings section where
you can set up some elementary functions of the rootkit presence scanning. First,
mark up the respective chec k-boxes to specify objects that should be scanned:
· Scan applications
· Scan DLL libraries
· Scan drivers
Further you can pick the rootkit scanning mode:
· Quick rootkit scan - scans all running proc esses, loaded drivers and the
system folder (typically c:\Windows)
· Full rootkit scan - scans all running processes, loaded drivers, the system
folder (typically c:\Windows), plus all local disks (including the flash disk, but
excluding floppy disk/CD drives)
Control buttons
· Search for rootkits - since the rootkit scan is not an implicit part of the Scan
of the whole computer, you can run the rootkit scan directly from the Anti-
Rootkit interfac e using this button
· Save changes - press this button to save all changes made in this interface
and to return to the default AVG user interface (c omponents overview)
· Cancel - press this button to return to the default AVG user interface (
components overview) without having saved any changes you made
7.13. System Tools
System Tools refer to tools offering a detailed summary of the AVG Internet
Security 2011 environment and the operating system. The component displays an
overview of:
· Processes - list of processes (i.e. running applications) that are currently
active on your computer
· Network connections - list of currently active c onnections
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· Autostart - list of all applic ations that are executed during Windows system
start-up
· Browser Extensions - list of plug-ins (i.e. applications) that are installed inside
your Internet browser
· LSP Viewer - list of Layered Service Providers (LSP)
Specific overviews can also be edited but this is only recommended for highly
experienced users!
7.13.1. Processes
The Processes dialog contains a list of processes (i.e. running applications) that are
currently ac tive on your computer. The list is divided into several columns:
· Severity Level – graphical identification of the respec tive process severity on
a four-levels scale from less important ( ) up to critical ( )
· Process name - name of the running process
· Process path - physical path to the running process
· Window - if applicable, indicates application Window name
· PID - process identification number is a unique Windows internal process
identifier
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Control buttons
The control buttons available within the System Tools interface are as follows:
· Refresh - updates the list of processes according to the current status
· Terminate Process - you can select one or more applications and then
terminate them by pressing this button. We strongly suggest not to
terminate any applications, unless you are absolutely sure that they
represent a real threat!
· Back - switches you back to the default AVG user interface (components
overview)
7.13.2. Network Connections
The Network Connections dialog contains a list of currently active connections. The
list is divided into the following columns:
· Application - name of the application related to the connection (with the
exception of Windows 2000 where the information is not available)
· Protocol - transmission protocol type used for the connection:
o
TCP - protoc ol used in conjunction with Internet Protocol (IP) to transmit
information over the Internet
o
UDP - alternative to TCP protocol
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· Local address - IP address of the local computer and the port number used
· Remote address - IP address of the remote computer and the port number
connected to. If possible, it will also look up the host name of the remote
computer.
· State - indicates the most probable current state (Connected, Server should
close, Listen, Ac tive close finished, Passive close, Active close)
To list only external connections, tick the Hide local connections checkbox in the
bottom section of the dialog under the list.
Control buttons
The control buttons available are:
· Terminate Connection - closes one or more c onnections selected in the list
· Terminate Process - closes one or more applications related to connections
selected in the list
· Back - switch back to the default AVG user interface (c omponents
overview).
Sometimes it is possible to terminate only applications that are currently in the
connected state. We strongly suggest not to terminate any connections, unless
you are absolutely sure that they represent a real threat!
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7.13.3. Autostart
The Autostart dialog shows a list of all applications that are executed during Windows
system start- up. Very often, several malware applications add themselves
automatically to the start-up registry entry.
You can delete one or more entries by selecting them and pressing the Remove
selected button. The Back button switches you back to the default AVG user
interface (components overview).
We strongly suggest not to delete any applications from the list, unless you are
absolutely sure that they represent a real threat!
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7.13.4. Browser Extensions
The Browser Extensions dialog contains a list of plug-ins (i.e. applications) that are
installed inside your Internet browser. This list may c ontain regular applic ation plug-ins
as well as potential malware programs. Click on an object in the list to obtain detailed
information on the selected plug-in that will be displayed in the bottom section of the
dialog.
Control buttons
The control buttons available on the Browser Extension tab are:
· Remove selected object - removes the plug-in that is c urrently highlighted in the
list. We strongly suggest not to delete any plug-ins from the list, unless you
are absolutely sure that they represent a real threat!
· Back - switches you bac k to the default AVG user interface (components
overview)
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7.13.5. LSP Viewer
The LSP Viewer dialog shows a list of Layered Service Providers (LSP).
A Layered Service Provider (LSP) is a system driver linked into the networking
services of the Windows operating system. It has access to all data entering and
leaving the computer, including the ability to modify this data. Some LSPs are
necessary to allow Windows to connect you to other computers, including the
Internet. However, certain malware applic ations may also install themselves as an LSP,
thus having access to all data your computer transmits. Therefore, this review may
help you to check all possible LSP threats.
Under certain circumstances, it is also possible to repair broken LSPs (for example
when the file has been removed but the registry entries remain untouched). A new
button for fixing the issue is displayed once a repairable LSP is discovered.
To include Windows LSP in the list, uncheck the Hide Windows LSP checkbox. The
Back button switches you back to the default AVG user interface (c omponents
overview).
7.14. PC Analyzer
The PC Analyzer c omponent is able to scan your computer for system problems, and
give you a transparent overview of what might be aggravating your computer’s overall
performance. In the component's user interface you can see a chart divided into four
lines referring to respective categories: registry errors, junk files, fragmentation, and
broken shortcuts:
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· Registry Errors will give you the number of errors in Windows Registry. As
fixing the Registry requires quite advanced knowledge, we do not recommend
to try and fix it yourself.
· Junk Files will give you the number of files that can be most likely done
without. Typically, these will be many kinds of temporary files, and files in the
Recycle Bin.
· Fragmentation will calculate the perc entage of your harddisk that is
fragmented, i.e. used for a long time so that most files are now scattered on
different parts of the physical disk. You can use some defragmentation tool to
fix this.
· Broken Shortcuts will notify you of shortc uts that no longer work, lead to
non-existing locations etc.
To start the analysis of your system, press the Analyze now button. You will then be
able to watch the analysis progress and its results directly in the chart:
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The results overview provides the number of detected system problems (Errors)
divided according to the respective categories tested. The analysis results will also be
displayed graphically on an axis in the Severity column.
Control buttons
· Analyze now (displayed before the analysis stars) - press this button to
launch the immediate analysis of your computer
· Fix now (displayed once the analysis is finished) - press the button to get to
the AVG website (http://www.avg.com/) at page providing detailed and up-todate information related to PC Analyzer component
· Cancel - press this button to stop the running analysis, or to return to the
default AVG user interface (components overview) once the analysis is
completed
7.15. ID Protection
AVG Identity Protection is an anti-malware product that is focused on preventing
identity thieves from stealing your passwords, bank acc ount details, credit card
numbers and other personal digital valuables from all kinds of malicious software (
malware) that target your PC. It makes sure that all programs running on your PC are
operating correctly. AVG Identity Protection spots and blocks suspicious behavior on
a continuous basis and protects your computer from all new malware.
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7.15.1. ID Protection Principles
AVG Identity Protection is an anti-malware component that protec ts you from all
kinds of malware (spyware, bots, identity theft, ...) using behavioral technologies and
provide zero day protection for new viruses. As malware gets sophisticated and comes
in a form of normal programs that can open up your PC to the remote attacker for
identity theft, AVG Identity Protection secures you from these new execution based
malware. It is a complimentary protection to AVG Anti-Virus that protects you from
file based and known viruses using signature mechanism and scanning.
We strongly recommend you have the both AVG Anti-Virus and AVG Identity
Protection components installed, in order to have complete protection for your
PC.
7.15.2. ID Protection Interface
The Identity Protection component interface provides a brief desc ription of the
component's basic functionality, its status, and some statistical data:
· Malware items removed - gives the number of applications detected as
malware, and removed
· Processes monitored - number of currently running applications that are
being monitored by IDP
· Behaviors monitored - number of specific actions running within the
monitored applications
Below you can find the Display monitored processes and Activity monitor link that
will take you to the user interfac e of the System tools c omponent where you can find
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a detailed overview of all monitored processes.
Identity Protection settings
In the bottom part of the dialog you will find the Identity Protection settings section
where you can edit some elementary features of the component's functionality:
· Activate Identity Protection - (on by default): check to activate the IDP
component, and to open further editing options.
In some cases, Identity Protection may report that some legitimate file is
suspicious or dangerous. Since Identity Protection detec ts threats based on
their behavior, this usually occurs when some program tries to monitor key
presses, install other programs or a new driver is installed on the computer.
Therefore please select one of the following options specifying Identity
Protection component's behavior in case of a suspicious activity detec tion:
o
Always prompt - if an application is detected as malware, you will be
asked whether it should be blocked (this option is on by default and it is
recommended not to change it unless you have a real reason to do so)
o
Automatically quarantine detected threats - all applications detected
as malware will be blocked automatically
o
Automatically quarantine known threats - only those applications that
are with absolute certainty detected as malware will be blocked
Control buttons
The control buttons available within the Identity Protection interface are as follows:
· Save changes - press this button to save and apply any changes made in this
dialog
· Cancel - press this button to return to the default AVG user interface (
components overview)
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8. AVG Security Toolbar
AVG Security Toolbar is a new tool which works together with the LinkScanner
component. AVG Security Toolbar can be used to control LinkScanner functions and
to adjust its behavior.
If you select to install the toolbar during the installation of AVG Internet Security
2011, it will be added into your web browser (Internet Explorer 6.0 or higher, and
Mozilla Firefox 3.0 or higher) automatically. Other internet browsers are not supported
at the moment.
Note: In case you are using some alternative Internet browser (e.g Avant Browser)
you can meet unexpected behavior.
8.1. AVG Security Toolbar Interface
The AVG Security Toolbar is designed to work with MS Internet Explorer (version
6.0 or higher) and Mozilla Firefox (version 3.0 or higher). Once you have decided you
want to install AVG Security Toolbar (during the AVG installation process you were
asked to decide whether or not you wish to install the c omponent), the component
will be located in your web browser just under the address bar:
The AVG Security Toolbar consists of the following:
8.1.1. AVG logo button
This button provides access to general toolbar items. Click the logo button to get
redirected to AVG website. Clicking the pointer next to the AVG icon will open the
following:
· Toolbar Info - link to the AVG Security Toolbar home page with detailed
information on the toolbar's protection
· Launch AVG - opens the AVG Internet Security 2011 user interface
· AVG Info - opens a context menu with the following links leading important
security information related to AVG Internet Security 2011:
o
About Threats - opens the AVG website at page providing most important
data on top threats, virus removal recommendations, AVG update
information, access to Virus database and more relevant info
o
AVG News - opens the web page providing the latest AVG related press
release
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o
Current Threat Level - opens the virus lab web page with a graphical
display of the current threat level on the web
o
AVG Threat Labs - opens the AVG Site Reports website where you can
search the specific threats by name and get detailed information on each
one
· Options - opens a configuration dialog where you can adjust your AVG
Security Toolbar settings to suit your needs - see the following chapter AVG
Security Toolbar Options
· Delete History - allows you within AVG Security Toolbar delete complete
history, or separately to delete search history, delete browser history, delete
download history and delete cookies.
· Update - checks for new updates for your AVG Security Toolbar
· Help - provides options to open the help file, contact AVG technical support,
send your product related feedback, or view the details of the current version
of the toolbar
8.1.2. AVG Secure Search (powered by Google) powered search box
AVG Secure Search (powered by Google) box is easy and safe way to search the
web using AVG Secure Search (powered by Google). Enter a word or phrase into the
search box press the Search button, or the Enter key, to start the search on the AVG
Secure Search (powered by Google) server directly, no matter what page is currently
displayed. The search box also lists your search history. Searches done through the
search box are analyzed using the Search-Shield protection.
Alternatively, within the search field you can switc h to Wikipedia, or some other
specific search service - see picture:
8.1.3. Page Status
Directly in the toolbar, this button displays the evaluation of the currently displayed
web page base on criteria of the Surf-Shield component:
· - The linked page is safe
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· - Page is somewhat suspicious.
· - Page containing links to positively dangerous pages.
· - The linked page contains active threats! For your own safety, you will
not be allowed to visit this page.
· - The page is not accessible, and so could not be scanned.
Click the button to open an information panel with detailed data on the specific web
page.
8.1.4. AVG News
Directly from within the AVG Security Toolbar, this button opens an overview of the
latest Headline news related to AVG, both news from the press and company press
release:
In the right upper corner you can see two red control buttons:
· - the button opens the editing dialog where you can specify parameters of
the AVG News button displayed within the AVG Security Toolbar:
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o
Show messages - change the desired number of messages that are to
be displayed at a time
o
RSS design - select between Advanced/Basic mode of the current
display of the news overview (by default, the Advanced mode is selected
- see picture above)
o
Hide read messages - mark this item to confirm that each read
message should not be displayed any longer, so that new messages c an
be supplied
· - click this button to c lose the currently opened news overview
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8.1.5. News
Similarly, directly from within the AVG Security Toolbar, this button opens an
overview of the latest news from selected media divided into several sections:
In the right upper corner you can see two red control buttons:
· - the button opens the editing dialog where you can specify parameters of
the News button displayed within the AVG Security Toolbar:
o
Button name - you have the option of changing the button name as it is displayed
within AVG Security Toolbar
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o
News edition - c hose a country from the list to have displayed news from the
selected region
o
Show messages - specify the desired number of messages that are to be displayed
at a time
o
RSS design - switch between the Basic/Advanced option to select the design of the
news overview (advanced design is set by default, see picture above)
o
Hide read messages - mark this item to confirm that any read message should not
be displayed any longer in the news overview, and should be replaced by a new
headline
o
Button shows - in this field you can assign what sort of news should be displayed in
the AVG Security Toolbar news overview
· - click this button to c lose the currently opened news overview
8.1.6. Delete history
Using this button you can delete the history of your browser just like via the AVG logo
-> Delete history option.
8.1.7. E-mail Notifier
The E-mail Notifier button allows you to activate the option of being informed about
newly arrived e-mail messages directly in the AVG Security Toolbar interface. The
button opens the following editing dialog where you can define parameters of your email account and the e-mail display rules. Please follow the instructions in the dialog:
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· Account type - Specify the protocol type your e-mail account uses. You can
select among the following alternatives: Gmail, POP3, or select the server
name from the drop down menu within the Other item (at the moment, you
can use this option if your account is on Yahoo! Mail or Hotmail). If you are
not sure what e-mail server type your account uses, try to find the information
from your e-mail provider, or your internet service provider.
· Login - In the section below provide the exact form of your e-mail address,
and the respective password. Keep the Auto Login option marked so that you
do not have to fill in the data repeatedly.
· Test account - Use this button to test the entered details.
· Reset Settings - Quickly removes the above entered e-mail address details.
· Check for new e-mails every ... minutes - Define the time interval to be
used to check for new e-mail messages (in the range of 5-120 minutes), and
specify whether and how you want to be informed about the new message
arrival.
· Allow new e-mail alerts - Uncheck this to disable visual notifications of new
e-mail messages arrival.
o
Play a sound when new e-mails arrive - Uncheck this to disable sound
notifications of new e-mail messages arrival.
o
Close notification window after 5 seconds - Check this to
automatically close the visual notification window of new e-mail
messages arrival after 5 sec onds.
8.1.8. Weather Info
The Weather button displays the information on the current temperature (updated
every 3-6 hours) in your selected destination directly within the AVG Security
Toolbar interface. Click the button to open a new info panel with detailed weather
overview:
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Following find the editing options:
· Change location - click the Change location text to display a new dialog
called Search for your location. Fill in the name of your desired location into
the text field, and c onfirm by clicking the Search button. Next, within the list
of all locations of the same name select the destination you are looking for.
Finally, the info panel will be displayed again providing the weather information
for the selected location.
· Fahrenheit / Celsius converter - in the upper right-hand corner of the info
panel you can chose between the Fahrenheit and Celsius scales. Based on
your selection, the temperature information will be further provided in the
selected scale.
· Full Forecast - if interested in full and detailed forecast, use the Full
Forecast link to get to the spec ialized weather website.
8.1.9. Facebook
The Facebook button allows you connect to the Facebook social network from the
AVG Security Toolbar directly. Click the button, and the login invitation appears; clic k
again to open the Facebook login dialog. Provide your access data, and press the
Connect button. If you do not have a Facebook account yet, you can create one
directly using the Sign up for Facebook link.
Once you get through the Facebook registration process, you will be invited to allow
the AVG Social Extension application. This applic ation functionality is essential for the
toolbar - Facebook connection, therefore it is recommended to allow its functioning,
therefore make sure you allow it.Then, the Facebook connection will be activated, and
the Facebook button within AVG Security Toolbar now offers the standard Facebook
menu options.
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8.2. AVG Security Toolbar Options
All AVG Security Toolbar parameters configuration is accessible directly within the
AVG Security Toolbar panel. The editing interface opens via the AVG / Options toolbar
menu item in a new dialog called Toolbar Options divided into four sections:
8.2.1. Tab General
On this tab you c an specify toolbar control buttons that should be displayed or hidden
within the AVG Security Toolbar panel. Mark any option in case you want to have
displayed the respective button. Further find described the functionality of each of the
toolbar buttons:
· Page Status Button - the button offers the possibility of having displayed the
information on the currently opened page security status within AVG Security
Toolbar
· AVG News Button - the button opens a web page providing the latest AVG
related press release
· News Button - the button provides a structured overview of current news
from the daily press
· Delete History Button - this button allows you to Delete c omplete history, or
Delete search history, Delete browser history, Delete download history, or
Delete cookies directly from the AVG Security Toolbar panel
· E-mail Notifier Button - the button allows you to have displayed your newly
arrived e-mail messages within the AVG Security Toolbar interface
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· Weather Button - the button offers an immediate information on the weather
situation in a selected location
· Facebook Button - the button offers a direct connection to the Facebook
social network
8.2.2. Tab Useful Buttons
The Useful Buttons tab allows you to select applications from a list and have their
icon displayed in the toolbar interface. The icon then serves as a quick link enabling to
launch the respective application immediately.
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8.2.3. Tab Security
The Security tab is divided into two sections, AVG Browser Security and Ratings,
where you can mark specific check-boxes to assign AVG Security Toolbar
functionality you want to use:
· AVG Browser Security - check this item to activate or switch-off the
Search-Shield and/or Surf-Shield service
· Ratings - select graphical symbols used for search results ratings by the
Search-Shield component that you want to use:
o
page is safe
o
page is somewhat suspicious
o
page containing links to positively dangerous pages
o
page contains active threats
o
page is not accessible, and so could not be scanned
Mark the respective option to confirm you want to be informed about this
specific threat level. However, display of the red mark assigned to pages
containing active and dangerous threats cannot be switched-off. Again, it is
recommended to keep the default configuration set by the program vendor
unless you have a real reason to change it.
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8.2.4. Tab Advanced Options
On the Advanced Options tab first select what search engine you want to use as
default. You have the choice of AVG Secure Search (powered by Google), Baidu,
WebHledani, Yandex and Yahoo!. Having changed the default search engine, please
restart your internet browser for the change to take effect.
Further, you can activate or switch-off further specific AVG Security Toolbar settings
(the listed caption refers to the default AVG Secure Search (powered by Google)
settings):
· Set and keep AVG Secure Search (powered by Google) as the search
provider for Address bar - if marked, this option allows you to type a search
keyword directly into the address bar into your Internet browser and the
Google service will be used automatically to search for relevant websites.
· Let AVG make suggestion on browser navigation errors (404/DNS) - if
when searching the web you run into a non-existing page, or a page that
cannot be displayed (404 error), you will be automatically redirected to a web
page that allows you to select from an overview of alternative topic-related
pages.
· Set and keep AVG Secure Search (powered by Google) as the default
search provider - Google is the default search engine for web search within
AVG Security Toolbar, and activating this option it can also become your web
browser default search engine.
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9. AVG Advanced Settings
The advanced c onfiguration dialog of AVG Internet Security 2011 opens in a new
window named Advanced AVG Settings. The window is divided into two sections: the
left part offers a tree-arranged navigation to the program configuration options. Select
the component you want to change the configuration of (or its specific part) to open
the editing dialog in the right-hand section of the window.
9.1. Appearance
The first item of the navigation tree, Appearance, refers to the general settings of
the AVG user interface and a few elementary options of the application's behavior:
Language selection
In the Language selection section you can chose your desired language from the
drop-down menu; the language will then be used for the entire AVG user interface.
The drop-down menu only offers those languages you have previously selected to be
installed during the installation process (see chapter Custom Option) plus English (that
is installed by default). However, to finish switching the application to another
language you have to restart the user interfac e; follow these steps:
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· Select the desired language of the application and confirm your selection by
pressing the Apply button (right-hand bottom corner)
· Press the OK button confirm
· New dialog window pops-up informing you the language change of AVG user
interface requires the application restart:
Balloon tray notifications
Within this section you c an suppress display of system tray balloon notifications on
the status of the application. By default, the balloon notifications are allowed to be
displayed, and it is recommended to keep this configuration! The balloon notifications
typically inform on some AVG component's status change, and you should pay
attention to them!
However, if for some reason you decide you do not wish these notifications to be
displayed, or you would like only certain notifications (related to a specific AVG
component) to be displayed, you can define and specify your preferences by
checking/unchec king the following options:
· Display system tray notifications - by default, this item is checked (
switc hed on), and notifications are displayed. Uncheck this item to c ompletely
turn off the display of all balloon notifications. When turned on, you can
further select what specific notifications should be displayed:
o
Display tray notifications about update - decide whether information
regarding AVG update process launch, progress, and finalization should be
displayed;
o
Display components state change notifications - decide whether
information regarding component's activity/inactivity or its possible
problem should be displayed. When reporting a c omponent's fault status,
this option equals to the informative function of the system tray icon
(color changing) reporting a problem in any AVG component;
o
Display Resident Shield related tray notifications (automatic action)
- decide whether information regarding file saving, copying, and opening
processes should be displayed or suppressed (this configuration only
demonstrates if the Resident Shield Auto-heal option is on);
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o
Display tray notifications about scanning - decide whether
information upon automatic launch of the scheduled scan, its progress
and results should be displayed;
o
Display Firewall related tray notifications - decide whether
information concerning Firewall status and processes, e.g. c omponent's
activation/deactivation warnings, possible traffic blocking etc. should be
displayed;
o
Display E-mail Scanner related tray notifications - decide whether
information upon sc anning of all incoming and outgoing e-mail messages
should be displayed.
Gaming mode
This AVG function is designed for full-screen applications where possible AVG
information balloons (displayed e.g. when a scheduled scan is started) would be
disturbing (they could minimize the application or corrupt its graphics). To avoid this
situation, keep the check box for the Enable gaming mode when a full-screen
application is executed option marked (default setting).
9.2. Sounds
Within the Sounds dialog you can spec ify whether you want to be informed about
specific AVG actions by a sound notification. If so, check the Enable sound events
option (off by default) to activate the list of AVG actions:
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Then, select the respective event from the list and browse (Browse) your disk for an
appropriate sound you want to assign to this event. To listen to the selected sound,
highlight the event in the list and push the Play button. Use the Delete button to
remove the sound assigned to a specific event.
Note: Only *.wav sounds are supported!
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9.3. Ignore Faulty Conditions
In the Ignore faulty components conditions dialog you can tick those components
that you do not want to get informed about:
By default, no component is selected in this list. It means that if any c omponent get
to an error status, you will be informed about it immediately via:
· system tray icon - while all parts of AVG are working properly, the icon is
displayed in four colors; however, if an error occurs, the icon appears with a
yellow exclamation mark,
· text description of the existing problem in the Security Status Info section of
the AVG main window
There might be a situation that for some reason you need to switch a c omponent off
temporarily (this is not recommended, you should try to keep all components
permanently on and in default configuration, but it may be happen). In that case the
system tray icon automatic ally reports the component's error status. However, in this
very case we cannot talk about an actual error since you have deliberately induced it
yourself, and you are aware of the potential risk. At the same time, once being
displayed in grey color, the icon cannot actually report any possible further error that
might appear.
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For this situation, within the above dialog you can select components that may be in
an error state (or switched off) and you do not wish to get informed about it. The
same option of Ignoring component state is also available for specific c omponents
directly from the components overview in the AVG main window.
9.4. Identity Protection
9.4.1. Identity Protection Settings
The Identity Protection settings dialog allows you to switc h on/off the elementary
features of the Identity Protection component:
Activate Identity Protection (on by default) – uncheck to turn off the Identity
Protection component.
We strongly recommend not to do this unless you have to!
When the Identity Protection is activated, you can specify what to do when a threat
is detected:
· Always prompt (on by default) - when a threat is detected, you will be asked
whether it should be moved to quarantine to make sure no applications you
want to run are removed.
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· Automatically quarantine detected threats - mark this chec k box to define
you want have all possibly detected threats moved to the safe space of AVG
Virus Vault immediately. Keeping the default settings, when a threat is
detected, you will be asked whether it should be moved to quarantine to make
sure no applications you want to run are removed.
· Automatically quarantine known threats - keep this item marked if you wish
all applications detected as possible malware to be automatically and
immediately moved to AVG Virus Vault.
Further you can assign specific items to optionally ac tivate more Identity Protection
functionality:
· Prompt to save your work before removal - (on by default) - keep this item
checked if you wish to be warn before the application detected as possible
malware gets removed to quarantine. In case you just work with the
application, your project might be lost and you need to save it first. By
default, this item is on and we strongly recommend to keep it so.
· Show progress of malware removal - (on by default) - with this item on,
once a potential malware is detected, a new dialog opens to display progress
of the malware being removed to quarantine.
· Show final malware removal details - (on by default) - with this item on,
Identity Protection displays detailed information on eac h object moved to
quarantine (severity level, location, etc.).
9.4.2. Allowed List
If within the Identity Protection settings dialog you decided to keep the
Automatically quarantine detected threats item unchec ked, every time a possibly
dangerous malware is detected, you will be asked whether it should be removed. If
then you assign the suspicious application (detected based on its behavior) as safe,
and you c onfirm it should be kept on your computer, the application will be added to
so c alled Identity Protection Allowed list, and it will not be reported as potentially
dangerous again:
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The Identity Protection Allowed list provides the following information on each
application:
· Level - graphical identification of the respective process severity on a four-
levels scale from less important ( ) up to critical ( )
· Process path - path to the application's (proc ess) executable file location
· Date allowed - date when you manually assigned the application as safe
Control buttons
The control buttons available within the Allowed list dialog are as follows:
· Add - press this button to add a new application to the allowed list. The
following dialog pops-up:
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o
File - type the full path to the file (application) that you want to mark as
an exception
o
Checksum - displays the unique 'signature' of the c hosen file. This
checksum is an automatically generated string of characters, which
allows AVG to unequivocally distinguish the chosen file from other files.
The checksum is generated and displayed after successful addition of the
file.
o
Any location - do not use full path - if you want to define this file as
an exception only for the specific location, then leave this checkbox
unchec ked
· Remove - press to remove the selected application from the list
· Remove all - press to remove all listed applications
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9.5. Virus Vault
The Virus Vault maintenance dialog allows you to define several parameters
regarding the administration of objects stored in the Virus Vault:
· Limit Virus Vault size - use the slider to set up the maximum size of the Virus
Vault. The size is specified proportionally compared to the size of your local
disk.
· Automatic file deletion - in this section define the maximum length of time
that objects should be stored in the Virus Vault (Delete files older than ...
days), and the maximum number of files to be stored in the Virus Vault (
Maximum number of files to be stored)
9.6. PUP Exceptions
AVG Internet Security 2011 is able to analyze and detect executable applications or
DLL libraries that could be potentially unwanted within the system. In some cases the
user may wish to keep c ertain unwanted programs on the computer (programs that
were installed on purpose). Some programs, especially free ones, include adware.
Such adware might be detected and reported by AVG as a potentially unwanted
program. If you wish to keep such a program on your computer, you can define it as
a potentially unwanted program exception:
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The Potentially Unwanted Programs Exceptions dialog displays a list of already
defined and currently valid exceptions from potentially unwanted programs. You c an
edit the list, delete existing items, or add new exceptions. The following information
can be found in the list for every single exception:
· File - provides the name of the respective application
· File Path - shows the way to the application's location
· Checksum - displays the unique 'signature' of the chosen file. This checksum
is an automatically generated string of characters, which allows AVG to
unequivocally distinguish the chosen file from other files. The checksum is
generated and displayed after successful addition of the file.
Control buttons
· Edit - opens an editing dialog (identical with the dialog for a new exception
definition, see below) of an already defined exception where you can c hange
the exception's parameters
· Remove - deletes the selected item from the list of exceptions
· Add exception - open an editing dialog where you can define parameters of
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the new exception to be created:
o
File - type the full path to the file that you want to mark as an
exception
o
Checksum - displays the unique 'signature' of the c hosen file. This
checksum is an automatically generated string of characters, which
allows AVG to unequivocally distinguish the chosen file from other files.
The checksum is generated and displayed after successful addition of the
file.
o
File Info - displays any additional information available about the file (
license/version information etc.)
o
Any location - do not use full path - if you want to define this file as
an exception only for the specific location, then leave this checkbox
unchec ked. If the checkbox is marked, the specified file is defined as an
exception no matter where it is located (however, you have to fill in the
full path to the specific file anyway; the file will then be used as a unique
example for the possibility that two files of the same name appear in
your system).
9.7. Anti-Spam
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9.7.1. Settings
In the Anti-Spam basic settings dialog you can c heck/unchec k the Turn on Anti-
Spam protection checkbox to allow/forbid the anti-spam scanning of e-mail
communication. This option is on by default, and as always, it is recommended to keep
this c onfiguration unless you have a real reason to change it.
Next, you can also select more or less aggressive scoring measures. The Anti-Spam
filter assigns each message a score (i.e. how similar the message content is to SPAM)
based on several dynamic scanning techniques. You can adjust the Mark message as
spam if score is greater than setting by either typing the value or by moving the
slider left or right (the range of values is limited to 50-90).
Generally we recommended setting the threshold between 50-90, or if you are really
unsure, to 90. Here is a general review of the sc oring threshold:
· Value 80-90 - E-mail messages likely to be spam will be filtered out. Some
non-spam messages may be incorrectly filtered as well.
· Value 60-79 - Considered as a quite aggressive configuration. E-mail
messages that are possibly spam will be filtered out. Non-spam messages are
likely to be caught as well.
· Value 50-59 - Very aggressive configuration. Non-spam e- mail messages are
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as likely to be caught as real spam messages. This threshold range is not
recommended for normal use.
In the Anti-Spam basic settings dialog you can further define how the detected
spam e-mail messages should be treated:
· Move message to the junk folder - mark this check box to specify that each
detected spam message should be automatically moved to the specific junk
folder within your e-mail client;
· Add recipients of sent e-mails to whitelist - tick this check box to confirm
that all recipients of sent e-mails can be trusted, and all e-mail messages
coming from their e-mail accounts can be delivered;
· Modify subject for messages marked as SPAM - tick this chec k box if you
would like all messages detec ted as spam to be marked with a specific word or
character in the e-mail subject field; the desired text can be typed in the
activated text field.
· Ask before reporting wrong detection - provided that during the installation
process you agreed to participate in the Product Improvement Programme.
If so, you allowed reporting of detected threats to AVG. The reporting is taken
care of automatically. However, you may mark this chec k box to confirm you
want to be asked before any detected spam gets reported to AVG to make
sure the message should really be classified as spam.
Control buttons
Train Anti-Spam button open the Anti-Spam training wizard described in details in
the next chapter.
The first dialog of the Anti-Spam Training Wizard asks you to select the source of
e-mail messages you want to use for training. Usually, you will want to use either emails that have been incorrectly marked as SPAM, or spam messages that have not
been recognized.
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There are the following options to choose from:
· A specific e-mail client - if you use one of the listed e-mail clients (MS
Outlook, Outlook Express, The Bat!, Mozilla Thunderbird), simply select the
respective option
· Folder with EML files - if you use any other e-mail program, you should first
save the messages to a specific folder (in .eml format), or make sure that you
know the location of your e-mail client message folders. Then select Folder
with EML files, which will enable you to locate the desired folder in the next
step
For faster and easier training process, it is a good idea to sort the e-mails in the
folders beforehand, so that the folder you will use for training contains only the
training messages (either wanted, or unwanted). However, it is not necessary, as you
will be able to filter the e-mails later on.
Select the appropriate option and click Next to continue the wizard.
Dialog displayed in this step depends on your previous selection.
Folders with EML files
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In this dialog, please select the folder with the messages you want to use for training.
Press the Add folder button to locate the folder with the .eml files (saved e-mail
messages). The selected folder will then be displayed in the dialog.
In the Folders contain drop-down menu, set one of the two options - whether the
selected folder contains wanted (HAM), or unsolicited (SPAM) messages. Please note
that you will be able to filter the messages in the next step, so the folder does not
have to contain only training e-mails. You can also remove unwanted selected folders
from the list by clicking the Remove folder button.
When done, click Next and proceed to Message filtering options.
Specific e-mail client
Once you confirm one of the options, new dialog will appear.
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Note: In case of Mic rosoft Office Outlook, you will be prompted to select the MS
Office Outlook profile first.
In the Folders contain drop-down menu, set one of the two options - whether the
selected folder contains wanted (HAM), or unsolicited (SPAM) messages. Please note
that you will be able to filter the messages in the next step, so the folder does not
have to contain only training e-mails. A navigation tree of the selected e-mail client is
already displayed in the main section of the dialog. Please locate the desired folder in
the tree and highlight it with your mouse.
When done, click Next and proceed to Message filtering options.
In this dialog, you can set filtering of the e-mail messages.
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