A V G Identity P rote ct ion © 2 010 C opy right AVG T ec hnologies CZ, s.r.o. A ll ri ghts res erved. 1
Document revision 90.5 (16. 11. 2010)
Copyright AVG Technologies CZ, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
AVG Identity Protection
User Manual
A V G Identity P rote ct ion © 2 010 C opy right AVG T ec hnologies CZ, s.r.o. A ll ri ghts res erved. 2
Contents
........................................................................................................................ 3
1. Introduction
........................................................................................................................ 4
2. Installation Requirements
........................................................................................................................ 5
3. Installation Process
.......................................................................................................... 5
3.1 Installation Options
.......................................................................................................... 5
3.2 Installation Language
.......................................................................................................... 5
3.3 Installation Launch
.......................................................................................................... 6
3.4 License Agreement
.......................................................................................................... 7
3.5 Customer Information
.......................................................................................................... 7
3.6 Destination Folder
.......................................................................................................... 8
3.7 Installation Ready
.......................................................................................................... 9
3.8 Installation Completed
........................................................................................................................ 10
4. Access to User Interface
........................................................................................................................ 11
5. User Interface
.......................................................................................................... 11
5.1 Status Tab
.......................................................................................................... 13
5.2 Settings Tab
.......................................................................................................... 13
5.2.1 Options
.......................................................................................................... 13
5.2.2 Quarantined
.......................................................................................................... 13
5.2.3 Allowed
.......................................................................................................... 19
5.3 Advanced Tab
.......................................................................................................... 19
5.3.1 Monitored
.......................................................................................................... 19
5.3.2 Activity
........................................................................................................................ 24
6. FAQ and Technical Support
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1. Introduction
This user manual offers a general overview of the tasks and detection tec hnologies
provided by AVG Identity Protection. We will briefly talk about the program
installation, initial startup, and use.
AVG Identity Protection is focused on preventing identity thieves from stealing your
passwords, bank acc ount details, credit card numbers and other personal digital
valuables from all kinds of malicious software (malware) that target your PC. It makes
sure that all programs running on your PC are operating correctly. AVG Identity
Protection spots and blocks suspicious behavior on a continuous basis and protec ts
your computer from all new malware.
AVG Identity Protection is an anti-malware application that protects you from all
kinds of malware (spyware, bots, identity theft, ...) using behavioral tec hnologies and
provide zero day protection for new viruses. As malware gets sophisticated and comes
in a form of normal programs that can open up your PC to the remote attacker for
identity theft, AVG Identity Protection secures you from these new execution based
malware.
AVG Identity Protection is a complimentary protection to AVG Anti-Virus that
protects you from file based and known viruses using signature mec hanism and
scanning.
We strongly recommend you have the both AVG Anti-Virus and AVG Identity
Protection applications installed, in order to have complete protection for your
PC.
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2. Installation Requirements
In the chart bellow find an overview of supported operating systems and respective
minimum hardware requirements for AVG Identity Protection installation:
Operating
System
Windows XP
Pro or Home
SP2 or above
Windows Vista
32bit
Windows Vista
64bit
Windows 7
32bit
Windows 7
64bit
Service Pack
SP 2 and above
all
all
N/A
N/A
Processor
Pentium 4
Vista C apable
Vista Premium
Ready
Pentium 4
Pentium 4
Clock Speed
600 MHz
800 MHz
1 GHz
1 GHz
1 GHz
Memory
512 MB RAM
1 GB MB RAM
1GB RAM
1 GB RAM
1 GB RAM
Free Disk
Space
70 MB
70 MB
70 MB
70 MB
70 MB
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3. Installation Process
3.1. Installation Options
To download the installation file of AVG Identity Protection please visit AVG website
at http://www.avg.com and follow the Support Center/Download section. Onc e you
have downloaded and saved the installation file on your hard disk, you c an launch the
installation process. The installation is a sequence of dialog windows with a brief
description of what do at each step. In the following, we offer an explanation for each
dialog window:
3.2. Installation Language
Having executed the AVG Identity Protection installation file you will be invited to
select the setup language. This selection only applies to the installation process. For
the application itself you can select the respective language later within the AVG
Identity Protection configuration (Settings tab).
3.3. Installation Launch
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The installation process starts with the Welcome to the AVG Setup Program
window. This dialog does not require any intervention. Please press the Next button to
continue to the next step.
3.4. License Agreement
The License Agreement dialog provides the full wording of the AVG Identity
Protection license agreement. Please read it carefully and confirm that you have
read, understood and ac cept the agreement by marking the I accept the terms in the
license agreement check box and pressing the Next button.
Use the Print button to display a printable version of the agreement.
If you do not agree with the lic ense agreement (I do not accept the terms in the
license agreement), the installation process of AVG Identity Protection will be
terminated.
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3.5. Customer Information
In the Customer Information dialog you can fill in your e-mail address (providing this
information is optional) that serves only for the purpose of faster communication with
AVG technical support team and will not be used for marketing purposes neither in any
other way.
3.6. Destination Folder
The Destination Folder dialog allows you to specify the location where AVG Identity
Protection should be installed. By default, AVG Identity Protection will be installed
to the program files folder located on drive C:. If you want to change this location,
A V G Identity P rote ct ion © 2 010 C opy right AVG T ec hnologies CZ, s.r.o . All rights res erved. 8
use the Change button to display the drive structure, and select the respective
folder.
Press the Next button to confirm, and to continue to the next step.
3.7. Installation Ready
At this point, the installation is ready to be launched. To start the installation process
please press the Install button. The following dialog appears to display the progress of
the installation process:
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The dialog does not require any further intervention. Please wait for a moment. Once
the installation is finished, you will be automatically redirec ted to the following step.
3.8. Installation Completed
Your AVG Identity Protection installation is now completed and configured for
optimum performance. During the AVG Identity Protection installation process you
were not asked to provide a valid license number, and you have now 15 days to try
the product for free. In the pop-up dialog please select whether you want to Try the
product first, or you would like to buy it right away (Buy Now button), or you have
your license purchase already - if so, please press the Enter License button:
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4. Access to User Interface
The AVG Identity Protection is accessible in several ways:
· double-clic k the AVG Identity Protection icon on the system tray
· from the menu Start/All Programs/AVG 9.0/Identity Protection/Control
Center
AVG Identity Protection opens with this user interface:
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5. User Interface
The AVG Identity Protection user interfac e is divided into three tabs:
· Status tab
· Settings tab
· Advanced tab
5.1. Status Tab
The Status tab is graphically divided into several sections:
AVG Identity Protection switch on/off and license info
The upper part of the dialog window informs you whether your AVG Identity
Protection is currently running or switched off. (Protection: Enabled/Protection:
Disabled). AVG Identity Protection is launched automatically immediately after the
installation process and it is not nec essary to switch it on or configure manually. Of
course, the option of switching the application off temporarily is available:
· Should you want to switch AVG Identity Protection off, press the Stop
button
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· To start the AVG Identity Protection activity again, press the Start button (
this new button appears once the application is switched off)
However, we strongly recommend not to switch off the AVG Identity Protection
application unless you have a true reason to do so! Otherwise you expose your
computer to the malware attacks risk, and your AVG Identity Protection is not
able to protect you neither to warn you in any way!
In the same section of the dialog window you can also find information on the
currently used license and its expiration date. There are two control buttons available:
· Get License Now - if you have first installed the trial version of AVG Identity
Protection (valid for 15 days only) and you have decided to purchase the full
version now, press the Get License Now button. You will get redirected to
AVG website at http://www.avg.com with the possibility of buying the full
version of AVG Identity Protection online.
Having purchased the full version of the application you will receive a valid
lic ense number. Use the Enter License button to register this new license
number instead of re-installing the entire application:
· Enter License - press the button to open a new dialog where you can enter
your newly purchase license number to register your AVG Identity Protection
:
Protection Status
Within the Protection Status section you can see the statistic overview of all AVG
Identity Protection activities:
· Malware Items Removed - provides the number of all malicious programs (
including their possible components) that have been removed and quarantined
· Processes Monitored – provides the number of all processes that are
currently running within your system
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· Behaviors Monitored – provides the number of those proc esses that AVG
Identity Protection considers potentially dangerous and watches their
behavior
Values of specific items will change in time, and also depending on your work with your
computer.
Information Center
Within this section you will be able to read current information, news and warnings
related to AVG Identity Protection.
5.2. Settings Tab
The Settings tab is further divided into three sec tions that can be displayed by
clicking the respec tive button in the header of the dialog:
· Options
· Quarantined
· Allowed
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5.2.1. Options
The Options tab is also graphically divided into several sections:
Basic configuration
In the left part of the dialog you can see a list of options that c an be switched on/off
to define AVG Identity Protection behavior rules in case a suspicious activity is
detected:
· Automatically quarantine detected threats - (off by default) - mark this
item if you wish all applications detected as possible malware to be
automatically and immediately moved to quarantine. Keeping the default
settings, when a threat is detected, you will be asked whether it should be
moved to quarantine to make sure no applic ations you want to run are
removed.
· Prompt to save your work before removal - (off by default) - mark this
item if you wish to be warn before the application detected as possible
malware gets removed to quarantine. In case you just work with the
applic ation, your project might be lost and you need to save it first. By
default, this item is off since threats do not get removed automatically but
should you allow this option of automatic removal (the previous item in the list
), we strongly recommend to switch the "save your work prompt" as well!
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· Show progress of malware removal - (on by default) - with this item on,
once a potential malware is detected, a new dialog opens to display progress
of the malware being removed to quarantine
· Show final malware removal details - (on by default) - with this item on,
AVG Identity Protection displays detailed information on each object moved
to quarantine (severity level, location, etc.)
· Automatically submit to AVG Labs - (on by default) - please keep this
check-box marked to feed the database collecting information on malicious
activity on the web and to help us identify new threats.
· Minimize activity indicators - (off by default) - the item refers to the number
of processes watched by the AVG Identity Protection application. The list of
those processes is displayed on the Advanced tab. Mark this item to decrease
the amount of information provided to the necessary minimum.
Language selection
In the Language selection section you can c hoose a language of the application from
the drop-down menu. At the moment, there are nine languages available. Confirm your
choice by pressing the Save button.
Application version information
The bottom (blue) section of the dialog provides information on the AVG Identity
Protection current license together with information on configuration and product
version. There are three control buttons in the section:
· Enter License - having purchased the full version of AVG Identity
Protection you receive the valid license number. Then use this button to enter
the license into the newly opened dialog window. Then it is not necessary to
reinstall the application with the new license:
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· Check for Updates - press the button to verify existence of new update files.
If there are new updates available, they will be downloaded and applied.
Otherwise you will be informed that there are no new updates available.
Note: With AVG Identity Protection there is no need to schedule regular updates
since this application does not rely on a recent virus database but rather
detects dangerous behavioral patterns of running processes.
· Get Help Online - opens you web browser on AVG website at http://www.
avg.com, on a page with a c ontact form addressing AVG technical / sales
support teams (for details please see chapter FAQ and Technical Support)
5.2.2. Quarantined
The Quarantine tab displays a list of processes that were detected by AVG Identity
Protection as malware, and therefore moved to the safe quarantine space where the
respective program is disabled, blocked, and cannot restore its activity not even after
computer restart. Being moved to quarantine, the program is deactivated and isolated
but not actually deleted from your computer.
For each of the quarantined items, AVG Identity Protection displays the following
information: threat severity level, file name, date and time of the file appearance,
name of the user that launched the respective process. Should you need any further
information on the specific issue, highlight it in the list and the detailed information will
be provided in the Details section on the right (number of terminated processes,
number of deleted processes, number of removed registry keys, name of the
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terminated process, exact location of the file).
Control buttons
There are three control buttons accessible within the dialog:
· Submit - it might happen that AVG Identity Protection detects a new kind of
malware on your computer. If so, it would be very useful to send information
on this detection to AVG Labs. This way you help to increase the security level
on computers all around the globe. The submitted information will not inc lude
any personally sensitive data. To submit a suspic ious file to AVG Labs, please
mark the check box next to the respective malware detected, and press the
Submit button. You can even select and submit several processes at the
same time.
· Delete permanently - in case you want to get rid of a proc ess detec ted as
malware completely and have it removed from your computer, mark the check
box next to the respective malware detected and press the Delete
permanently button. You can delete several processes at the same time.
Once you delete a process, you will not be able to restore it again!
· Restore - if you think a process was quarantined by mistake and it is not
actually malware, you can have it restored in its original location and launched
again. To restore a process, mark the check box next to the respective
process name, click the Restore button, and confirm your will when prompted.
You can restore several processes at the same time. The respec tive process
will be deleted from the quarantine, and launched again (in some case or a
computer restart might be required).
5.2.3. Allowed
The Allowed tab offers a list of allowed processes, i.e. processes that you consider
absolutely safe and would like them to be allowed to run on your computer, despite
the fact AVG Identity Protection might detect these as possible malware or spyware.
If within the Settings / Options dialog you decided to keep the Automatically
quarantine detected threats item unc hecked, every time a possibly dangerous
malware is detected, you will be asked whether it should be removed. If then you
assign the suspicious application (detected based on its behavior) as safe, and you
confirm it should be kept on your computer, the application will be added to so called
Allowed list, and it will not be reported as potentially dangerous again:
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Any time AVG Identity Protection detects a suspicious activity, and you assign the
specific application as safe, it will be automatically added to the list of allowed
processes. The list provides the following information on each process:
· Level - graphical identification of the respective process severity on a four-
levels scale:
o
- safe
o
- low risk
o
- medium risk
o
- critical risk
· File - full name of the application
· Date - date and time the application was assigned as safe
· User - name of the user that has assigned the respective application as safe
If you need some more detailed information on a specific application, highlight the
respective process in the list and see its name in the right hand section called Details
. The name of the applic ation is provided in the form of a hyperlink - clic k it to open
the website with an overview of relevant search results relating to the name provided.
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Control buttons
There are five c ontrol buttons ac cessible within the dialog:
· Submit - it might happen that AVG Identity Protection detects a proc ess
that you have allowed to run. Submitting information on this false detection to
AVG labs you can help to increase the global computer security. The submitted
information will not include any personally sensitive data. To submit a file to
AVG Labs, please mark the check box next to the respective malware
detected, and press the Submit button. You can even select and submit
several processes at the same time.
· Add - if you want to add an item to the list of allowed processes manually,
press this button to open the tree structure of your computer and look the
respective applic ation up. Then assign it, and the application will be added to
the list of allowed processes.
· Remove from list - press this button to delete a specific item from the list,
typically in case you do not trust the application anymore and would like to
have it monitored by AVG Identity Protection.
· Remove all - press this button to delete the entire list of allowed processes.
· Refresh - press this button to update the list of allowed processes.
5.3. Advanced Tab
The Advanced tab is further divided into two sections that can be displayed by
clicking the respec tive button in the header of the dialog:
· Monitored
· Activity
5.3.1. Monitored
AVG Identity Protection monitors all processes currently running in your computer.
On the Advanced/Monitored tab you can find on overview of all these applications,
so c alled list of monitored processes.
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The list provides the following information on each process:
· Level - graphical identification of the respective process severity on a four-
levels scale:
o
- safe
o
- low risk
o
- medium risk
o
- critical risk
· PID - numerical identification of the respec tive file
· File - full name of the application's executable file
· Date - date and time the file was established
Should you need any further information on the specific issue, highlight it in the list
and the detailed information will be provided in the Details section on the right (
process name and path to its location; information on whether the process has been
allowed or not; security level of the respective process; ...).
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Control buttons
The control buttons available within the Advanced tab are as follows:
· Stop Process - use the button to stop a specific process in the list. The
process might have been evaluated as safe. However, if you want to stop it
immediately, mark the c heck box next to the process name and press the Stop
process button. The process is stopped and can only be restored after your
computer restart.
· Quarantine - if you see a process in the list that you consider malic ious even
though AVG Identity Protection has evaluated it as safe, you can add it
manually to the list of quarantines processes. The process will be deleted from
its current location in the file system and stopped immediately. To move the
process to quarantine, mark the check box next to the process name and
press the Quarantine button.
· Allow - if you want to allow a certain process to run on your computer, you
can add it to the list of allowed processes. AVG Identity Protection will then
consider the respective process safe and will not further watch its behavior.
To add a process to the list of allowed processes, mark the check box next to
the process name and press the Allow button.
· Refresh - press this button to update the list of allowed processes.
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5.3.2. Activity
The Advanced/Activity displays data on all important events that have appeared
during the AVG Identity Protection run:
The list offers four main types of events:
· Events regarding AVG Identity Protection run - all events referring to AVG
Identity Protection work, e.g. protection enabling/disabling.
· Events regarding malware detection - critical events: malware was
detected in your computer!
· Unknown events - potentially dangerous events, e.g. installation of some
uncertified drivers.
· Trusted events - absolutely safe and trusted events, e.g. certified software
installation.
If you need more information on a specific event, highlight it in the list and go through
the detailed data displayed in the Details section on the right.
Control buttons
There is only one single control button within this dialog:
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· Remove All - press the button to delete the entire list of logged activities.
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6. FAQ and Technical Support
Should you have any problems with your AVG Identity Protection, either business or
technical, please refer to the FAQ (frequently asked questions) section of the AVG
website at http://www.avg.com.
Technical support
If you do not succeed in finding help this way, contact the technic al support
department by email. Please use the c ontact form accessible in two ways:
· directly from the AVG Identity Protection application, Settings tab, the Get
help online button
· from the AVG website at http://www.avg.com following the Support link
Sales support
With questions and issues that do not relate with technical aspects of AVG Identity
Protection (e.g. license numbers information, license upgrades and renewals,
payment and registration, best AVG edition selection, AVG edition cross upgrade,
price polic y, disc ounts, complaints, partnership, ...) please contact our sales support
team; again via the online contact form:
· directly from the AVG Identity Protection application, Settings tab, the Get
help online button
· from the AVG website at http://www.avg.com following the Support link
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