A V G 9.0 File Se rver © 201 0 Copyright A VG T ec hnologies CZ, s.r.o. A ll rights res erved. 1
Document revision 90.9 (10.11.2010)
Copyright AVG Technologies CZ, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, Copyright (C) 1991-2, RSA Data
Security, Inc. C reated 1991.
This product uses code from C-SaCzech library, C opyright (c) 1996-2001 Jaromir Dolecek
(dolecek@ics.muni.cz).
This product uses compression library zlib, C opyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.
This product uses compression library libbzip2, C opyright (c) 1996-2002 Julian R. Seward.
AVG 9.0 File Server
User Manual
A V G 9.0 File Se rver © 201 0 Copyright A VG T ec hnologies CZ, s.r.o. A ll rights res erved. 2
Contents
........................................................................................................................ 6
1. Introduction
........................................................................................................................ 7
2. Installation Requirements
.......................................................................................................... 7
2.1 Operation Systems Supported
.......................................................................................................... 7
2.2 Hardware Requirements
........................................................................................................................ 8
3. AVG Installation Options
........................................................................................................................ 9
4. AVG Installation Process
.......................................................................................................... 9
4.1 Installation Launch
.......................................................................................................... 10
4.2 License Agreement
.......................................................................................................... 10
4.3 Checking System Status
.......................................................................................................... 11
4.4 Select Installation Type
.......................................................................................................... 11
4.5 Activate your AVG License
.......................................................................................................... 12
4.6 Custom Installation - Destination Folder
.......................................................................................................... 13
4.7 Custom Installation - Component Selection
.......................................................................................................... 14
4.8 AVG DataCenter
.......................................................................................................... 15
4.9 Installing AVG
.......................................................................................................... 15
4.10 Schedule regular scans and updates
.......................................................................................................... 16
4.11 AVG protection configuration is complete
........................................................................................................................ 17
5. After Installation
.......................................................................................................... 17
5.1 Scan optimization
.......................................................................................................... 17
5.2 Product Registration
.......................................................................................................... 17
5.3 Access to User Interface
.......................................................................................................... 18
5.4 Scanning of the whole computer
.......................................................................................................... 18
5.5 Eicar Test
.......................................................................................................... 18
5.6 AVG Default Configuration
........................................................................................................................ 20
6. AVG User Interface
.......................................................................................................... 21
6.1 System Menu
.......................................................................................................... 21
6.1.1 File
.......................................................................................................... 21
6.1.2 Components
.......................................................................................................... 21
6.1.3 History
.......................................................................................................... 21
6.1.4 Tools
.......................................................................................................... 21
6.1.5 Help
.......................................................................................................... 23
6.2 Security Status Info
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.......................................................................................................... 24
6.3 Quick Links
.......................................................................................................... 25
6.4 Components Overview
.......................................................................................................... 26
6.5 Server components
.......................................................................................................... 27
6.6 Statistics
.......................................................................................................... 27
6.7 System Tray Icon
........................................................................................................................ 29
7. AVG Components
.......................................................................................................... 29
7.1 Anti-Virus
.......................................................................................................... 29
7.1.1 Anti-Virus Principles
.......................................................................................................... 29
7.1.2 Anti-Virus Interface
.......................................................................................................... 30
7.2 Anti-Spyware
.......................................................................................................... 30
7.2.1 Anti-Spyware Principles
.......................................................................................................... 30
7.2.2 Anti-Spyware Interface
.......................................................................................................... 32
7.3 Anti-Rootkit
.......................................................................................................... 32
7.3.1 Anti-Rootkit Principles
.......................................................................................................... 32
7.3.2 Anti-Rootkit Interface
.......................................................................................................... 34
7.4 License
.......................................................................................................... 35
7.5 Resident Shield
.......................................................................................................... 35
7.5.1 Resident Shield Principles
.......................................................................................................... 35
7.5.2 Resident Shield Interface
.......................................................................................................... 35
7.5.3 Resident Shield Detection
.......................................................................................................... 40
7.6 Update Manager
.......................................................................................................... 40
7.6.1 Update Manager Principles
.......................................................................................................... 40
7.6.2 Update Manager Interface
........................................................................................................................ 42
8. AVG Server Components
.......................................................................................................... 42
8.1 Documents Scanner for MS SharePoint
.......................................................................................................... 42
8.1.1 Document Scanner Principles
.......................................................................................................... 42
8.1.2 Document Scanner Interface
........................................................................................................................ 44
9. AVG for SharePoint Portal Server
.......................................................................................................... 44
9.1 Program Maintenance
.......................................................................................................... 45
9.2 AVG for SPPS Configuration - SharePoint 2007
.......................................................................................................... 46
9.3 AVG for SPPS Configuration - SharePoint 2003
........................................................................................................................ 48
10. AVG Advanced Settings
.......................................................................................................... 48
10.1 Appearance
.......................................................................................................... 50
10.2 Sounds
.......................................................................................................... 51
10.3 Ignore Faulty Conditions
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.......................................................................................................... 52
10.4 Virus Vault
.......................................................................................................... 53
10.5 PUP Exceptions
.......................................................................................................... 54
10.6 Scans
.......................................................................................................... 54
10.6.1 Scan Whole Computer
.......................................................................................................... 54
10.6.2 Shell Extension Sc an
.......................................................................................................... 54
10.6.3 Scan Specific Files or Folders
.......................................................................................................... 54
10.6.4 Removable Device Scan
.......................................................................................................... 60
10.7 Schedules
.......................................................................................................... 60
10.7.1 Scheduled Scan
.......................................................................................................... 60
10.7.2 Virus Database Update Schedule
.......................................................................................................... 60
10.7.3 Program Update Schedule
.......................................................................................................... 70
10.8 Resident Shield
.......................................................................................................... 70
10.8.1 Advanced Settings
.......................................................................................................... 70
10.8.2 Directory Exludes
.......................................................................................................... 70
10.8.3 Excluded Files
.......................................................................................................... 74
10.9 Cache Server
.......................................................................................................... 75
10.10 Anti-Rootkit
.......................................................................................................... 76
10.11 Update
.......................................................................................................... 76
10.11.1 Proxy
.......................................................................................................... 76
10.11.2 Dial-up
.......................................................................................................... 76
10.11.3 URL
.......................................................................................................... 76
10.11.4 Manage
.......................................................................................................... 82
10.12 Remote Administration
.......................................................................................................... 84
10.13 Server components
.......................................................................................................... 84
10.13.1 Doc ument Sc anner for MS SharePoint
........................................................................................................................ 88
11. AVG Scanning
.......................................................................................................... 88
11.1 Scanning Interface
.......................................................................................................... 89
11.2 Predefined Scans
.......................................................................................................... 89
11.2.1 Scan Whole Computer
.......................................................................................................... 89
11.2.2 Scan Specific Files or Folders
.......................................................................................................... 89
11.2.3 Anti-Rootkit Scan
.......................................................................................................... 97
11.3 Scanning in Windows Explorer
.......................................................................................................... 98
11.4 Command Line Sc anning
.......................................................................................................... 98
11.4.1 CMD Scan Parameters
.......................................................................................................... 100
11.5 Scan Scheduling
.......................................................................................................... 100
11.5.1 Schedule Settings
.......................................................................................................... 100
11.5.2 How to Sc an
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.......................................................................................................... 100
11.5.3 What to Scan
.......................................................................................................... 108
11.6 Scan Results Overview
.......................................................................................................... 109
11.7 Scan Results Details
.......................................................................................................... 109
11.7.1 Results Overview Tab
.......................................................................................................... 109
11.7.2 Infections Tab
.......................................................................................................... 109
11.7.3 Spyware Tab
.......................................................................................................... 109
11.7.4 Warnings Tab
.......................................................................................................... 109
11.7.5 Rootkits Tab
.......................................................................................................... 109
11.7.6 Information Tab
.......................................................................................................... 117
11.8 Virus Vault
........................................................................................................................ 119
12. AVG Updates
.......................................................................................................... 119
12.1 Update Levels
.......................................................................................................... 119
12.2 Update Types
.......................................................................................................... 119
12.3 Update Proc ess
........................................................................................................................ 121
13. Event History
........................................................................................................................ 122
14. AVG Settings Manager
........................................................................................................................ 125
15. FAQ and Technical Support
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1. Introduction
This user manual provides comprehensive documentation for AVG 9.0 File Server.
Congratulations on your purchase of AVG 9.0 File Server!
AVG 9.0 File Server is one of a range of award winning AVG products designed to
provide you with peac e of mind and total security for your PC. As with all AVG
products AVG 9.0 File Server has been completely re-designed, from the ground up,
to deliver AVG’s renowned and acc redited security protection in a new, more user
friendly and efficient way.
Your new AVG 9.0 File Server product has a streamlined interface combined with
more aggressive and faster scanning. More security features have been automated for
your convenience, and new ‘intelligent’ user options have been included so that you
can fit our security features to your way of life. No more compromising usability over
security!
AVG has been designed and developed to protect your computing and networking
activity. Enjoy the experience of full protection from AVG.
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2. Installation Requirements
2.1. Operation Systems Supported
AVG 9.0 File Server is intended to protect workstations with the following operating
systems:
· Windows 2000 Server
· Windows 2003 Server and Windows 2003 Server x64 Edition
· Windows 2008 Server and Windows 2008 Server x64 Edition
(and possibly higher service packs for specific operating systems)
2.2. Hardware Requirements
Minimum hardware requirements for AVG 9.0 File Server:
· Intel Pentium CPU 1,5 GHz
· 470 MB of free hard drive space (for installation purposes)
· 512 MB of RAM memory
Recommended hardware requirements for AVG 9.0 File Server:
· Intel Pentium CPU 1,8 GHz
· 600 MB of free hard drive space (for installation purposes)
· 512 MB of RAM memory
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3. AVG Installation Options
AVG can be installed either from the installation file available on your installation CD, or
you can download the latest installation file from AVG website (http://www.avg.com).
Before you start installing AVG, we strongly recommend that you visit AVG
website (http://www.avg.com) to check for a new installation file. This way
you can be sure to install the latest available version of AVG 9.0 File Server.
During the installation process you will be asked for your license/sales number. Please
make sure you have it available before starting the installation. The sales number can
be found on the CD packaging. If you purchased your copy of AVG on-line, your
lic ense number will have been delivered to you via e-mail.
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4. AVG Installation Process
To install AVG 9.0 File Server on your computer, you need to get the latest
installation file. You can use the installation file from the CD that is a part of your box
edition but this file might be out-of-date. Therefore we recommended getting the
latest installation file online. You can download the file from AVG website (http://www.
avg.com), Support Center/Download section.
The installation is a sequence of dialog windows with a brief description of what do at
each step. In the following, we offer an explanation for eac h dialog window:
4.1. Installation Launch
The installation process starts with the Welcome to the AVG Setup Program
window. In here you select the language used for the installation process. In the lower
part of the dialog window find the Choose your setup language item, and select the
desired language from the drop down menu. Then press the Next button to confirm
and continue to the next dialog.
Attention: The language that you have chosen in the beginning of the installation
process is then used as the language for the AVG application. However, you can easily
change it afterwards through AVG User Interface -> Tools -> Advanced Settings ->
Appearance).
A V G 9.0 File Se rver © 201 0 Copyright A VG T ec hnologies CZ, s.r.o. A ll rights res erved. 10
4.2. License Agreement
The License Agreement dialog provides the full wording of the AVG license
agreement. Please read it carefully and confirm that you have read, understood and
accept the agreement by marking the I have read license agreement check box and
pressing the Accept button.
If you do not agree with the lic ense agreement press the Don't accept button, and
the installation process will be terminated immediately.
4.3. Checking System Status
Having confirmed the license agreement, you will be redirec ted to the Checking
System Status dialog. This dialog does not require any intervention; your system is
A V G 9.0 File Se rver © 201 0 Copyright A VG T ec hnologies CZ, s.r.o. A ll rights res erved. 11
being chec ked before the AVG installation can start. Please wait until the proc ess has
finished, then continue automatically to the following dialog.
4.4. Select Installation Type
The Select Installation Type dialog offers the choice of two installation options:
standard and custom installation.
For most users, it is highly recommended to keep to the standard installation that
installs AVG in fully automatic mode with settings predefined by the program vendor.
This configuration provides maximum sec urity combined with the optimal use of
resources. In the future, if the need arises to change the configuration, you will
always have the possibility to do so directly in the AVG application.
Custom installation should only be used by experienced users who have a valid
reason to install AVG with non-standard settings. E.g. to fit specific system
requirements.
4.5. Activate your AVG License
In the Activate your AVG License dialog you have to fill in your registration data.
Type in your name (User Name field) and the name of your organization (Company
Name field).
Then enter your license/sales number into the License Number text field. The sales
number can be found on the CD packaging in your AVG 9.0 File Server box. The
lic ense number will be in the confirmation email that you received after purchasing
your AVG 9.0 File Server on-line. You must type in the number exactly as shown. If
the digital form of the license number is available (in the email), it is recommended to
use the copy and paste method to insert it.
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Press the Next button to continue the installation process.
If in the previous step you have selected the standard installation, you will be
redirected directly to the Installing AVG dialog. If custom installation was selected
you will continue with the Destination Folder dialog.
4.6. Custom Installation - Destination Folder
The Destination Folder dialog allows you to specify the location where AVG 9.0 File
Server should be installed. By default, AVG will be installed to the program files folder
located on drive C:. In case the folder does not exist yet, you will be asked in a new
dialog to confirm you agree AVG creates this folder now.
If you want to change this location, use the Browse button to display the drive
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structure, and select the respec tive folder.
Press the Next button to confirm.
4.7. Custom Installation - Component Selection
The Component Selection dialog displays an overview of all AVG 9.0 File Server
components that can be installed. If the default settings do not suit you, you can
remove/add spec ific components.
· Language selection
Within the list of c omponents to be installed, you can define which language(s)
AVG should be installed in. Check the Additional installed languages item and
then select the desired languages from the respective menu.
· Remote Administration
If you plan to connect your computer to the AVG Remote Administration later,
please mark the respective item to be installed as well.
· AVG Settings Manager
AVG Settings Manager is a small application whic h allows you to simply and
quickly configure local AVG installations (even those not running under Remote
Administration). It uses configuration files (in .pck format) that can easily
created using AVG Settings Manager on every computer with AVG applic ation
installed. You can then copy these files to any removable device and use them
on every computer. Of course, the same goes for the AVG Settings Manager
itself. For more information on this application click here.
· Document Scanner for MS SharePoint
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This component scans document files stored in MS SharePoint and protects
against possible threats. It is a crucial part of the whole AVG 9.0 File Server,
so we strongly recommend to install it.
Continue by pressing the Next button.
4.8. AVG DataCenter
If using AVG network license and in case in previous Custom Installation Component Selection dialog you have marked the Remote administration item to
be installed, it is necessary to specify AVG DataCenter parameters:
Into the AVG DataCenter specification text field please provide the connection string
to AVG DataCenter in the form of server:port. If this information is not available at
the moment, leave the field blank and you can set the configuration later in within the
Advanced Settings / Remote Administration dialog.
Note: For detailed information on AVG Remote administration please consult AVG
Network Edition user manual; to be downloaded from AVG website (http://www.avg.
com).
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4.9. Installing AVG
The Installing AVG dialog shows the progress of the installation process, and does
not require any intervention:
After the installation process is finished, you will be redirected to the next dialog
automatically.
4.10. Schedule regular scans and updates
In the Schedule regular scans and updates dialog set up the interval for new update
files accessibility check-up, and define time when the scheduled sc an should be
launched. It is recommended to keep the default values. Press the Next button to
continue.
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4.11. AVG protection configuration is complete
Now your AVG 9.0 File Server has been configured.
In this dialog you decide whether you want to activate the option of anonymous
reporting of exploits and bad sites to AVG virus lab. If so, please mark the I agree to
provide ANONYMOUS information about detected threats to improve my
security option.
Finally, press the Finish button.
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5. After Installation
5.1. Scan optimization
The sc anning optimization functionality searc hes the Windows and Program files
folders where it detec ts appropriate files (at the moment those are the *.exe, *.dll
and *.sys files) and saves the information on these files. With the next access these
files will not be scanned again and this reduce the the scanning time significantly.
Once the installation process is over you will invited via a new dialog window to
optimize scanning:
We recommend to use this option and run the scanning optimization process by
pressing the Optimize scanning now button.
5.2. Product Registration
Having finished the AVG 9.0 File Server installation, please register you product
online on AVG website (http://www.avg.com), Registration page (follow the
instruction provided directly in the page). After the registration you will be able to
gain full acc ess to your AVG User ac count, the AVG Update newsletter, and other
services provided exclusively for registered users.
5.3. Access to User Interface
The AVG User Interface is accessible in several ways:
· double-clic k the AVG icon on the system tray
· double-clic k the AVG icon on the desktop
· from the menu Start/Programs/AVG 9.0/AVG User Interface
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5.4. Scanning of the whole computer
There is a potential risk that a computer virus has been transmitted to your computer
prior to AVG 9.0 File Server installation. For this reason you should run a Scan of the
whole computer to make sure there are no infections on your PC.
For instructions on running a Scan of the whole computer please consult the
chapter AVG Scanning.
5.5. Eicar Test
To confirm that AVG 9.0 File Server has been installed correctly you can perform the
EICAR test.
The EICAR test is a standard and absolutely safe method used to test antivirus system
functioning. It is safe to pass around, bec ause it is not an actual virus, and does not
include any fragments of viral code. Most products react to it as if it were a virus (
though they typically report it with an obvious name, such as "EICAR-AV-Test"). You
can download the EICAR virus from the EICAR website at www.eicar.com, and you will
also find all necessary EICAR test information there.
Try to download the eicar.com file, and save it on your local disk. Immediately after
you confirm downloading of the test file, the Resident Shield will react to it with a
warning. This Resident Shield notice demonstrates that AVG is correctly installed on
your computer.
If AVG fails to identify the EICAR test file as a virus, you should check the program
configuration again!
5.6. AVG Default Configuration
The default configuration (i.e. how the application is set up right after installation) of
AVG 9.0 File Server is set up by the software vendor so that all components and
functions are tuned up to achieve optimum performance.
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Unless you have a real reason to do so, do not change the AVG configuration!
Changes to settings should only be performed by an experienced user.
Some minor editing of AVG components settings is accessible directly from the spec ific
component user interface. If you feel you need to change the AVG configuration to
better suit your your needs, go to AVG Advanced Settings: select the system menu
item Tools/Advanced settings and edit the AVG configuration in the newly opened
AVG Advanced Settings dialog.
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6. AVG User Interface
AVG 9.0 File Server open with the main window:
The main window is divided into several sections:
· System Menu (top system line in the window) is the standard navigation that
allows you to access all AVG components, services, and features - details >>
· Security Status Info (upper section of the window) provides you with
information on the current status of your AVG program - details >>
· Quick Links (left section of the window) allow you to quickly access the most
important and most frequently used AVG tasks - details >>
· Components Overview (central sec tion of the window) offer an overview of
all installed AVG components - details >>
· Statistics (left bottom sec tion of the window) provide you with all statistical
data regarding the programs operation - details >>
· System Tray Icon (bottom right corner of the monitor, on the system tray)
indicates the AVG current status - details >>
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6.1. System Menu
The System menu is the standard navigation used in all Windows applications. It is
located horizontally in the very top part of the AVG 9.0 File Server main window. Use
the system menu to access specific AVG components, feature, and services.
The system menu is divided into five main sections:
6.1.1. File
· Exit - closes the AVG 9.0 File Server's user interface. However, the AVG
applic ation will continue running in the background and your computer will still
be protected!
6.1.2. Components
The Components item of the system menu includes links to all installed AVG
components, opening their default dialog page in the user interfac e:
· System overview - switch to the default user interface dialog with the
overview of all installed components and their status
· Server components - switch to the default user interfac e dialog with the
overview of all server components and their status
· Anti-Virus - opens the default page of the Anti-Virus component
· Anti-Rootkit - opens the default page of the Anti-Rootkit component
· Anti-Spyware - opens the default page of the Anti-Spyware component
· Remote Administration - opens the default page of the Remote
Administration component (this component connects you AVG to the AVG
Remote Administration, allowing your network administrator to trigger some
applic ation actions remotely). The Remote Administration component will only
appear if you have chosen to install it Components Selection step of the
Installation Process).
· SharePoint - opens the default page of the Document Scanner for MS
SharePoint server component
· License - opens the default page of the License component
· Resident Shield - opens the default page of the Resident Shield component
· Update Manager - opens the default page of the Update Manager
component
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6.1.3. History
· Scan results - switches to the AVG testing interfac e, specifically to the Scan
Results Overview dialog
· Resident Shield Detection - open a dialog with an overview of threats
detected by Resident Shield
· Virus Vault - opens the interface of the quarantine space (Virus Vault) to
where AVG removes all detected infections that cannot be healed automatically
for some reason. Inside this quarantine the infected files are isolated and your
computer's sec urity is guaranteed, and at the same time the infected files are
stored for possible future repair.
· Event History Log - opens the history log interface with an overview of all
logged AVG 9.0 File Server actions.
6.1.4. Tools
· Scan computer - switches to the AVG scanning interface and launches a scan
of the whole c omputer
· Scan selected folder - switches to the AVG sc anning interface and allows you
to define within the tree structure of your computer which files and folders
should be scanned
· Scan file - allows you to run an on-demand test over a single file selected from
the tree structure of your disk
· Update - automatically launches the update process of AVG 9.0 File Server
· Update from directory - runs the update proc ess from the update files
located in a specified folder on your local disk. However, this option is only
recommended as an emergency, e.g. in situations where there is no connection
to the Internet (for example, your c omputer is infected and disconnected
from the Internet; your computer is connected to a network with no access
to the Internet, etc .). In the newly opened window selec t the folder where
you have previously placed the update file, and launch the update process.
· Advanced settings - opens the AVG advanced settings dialog where you
can edit the AVG 9.0 File Server configuration. Generally, it is recommended
to keep the default settings of the application as defined by the software
vendor.
6.1.5. Help
· Contents - opens the AVG help files
· Get Help Online - opens AVG website (http://www.avg.com) at the customer
support center page
· Your AVG Web - opens AVG website (http://www.avg.c om)
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· About Viruses and Threats - opens the online Virus Encyclopedia where you
can look up detailed information on the identified virus
· Download AVG Rescue CD - opens your internet browser with AVG website on
the Support center/Download page. Enter your license number into the
provided text field to download the latest version of AVG Rescue CD (portable
version of AVG intended for operating system recovery in such an event
where the system cannot be loaded in the regular way - for example due to
substantial virus infection).
· Reactivate - opens the Activate AVG dialog with the data you have entered
in the Personalize AVG dialog of the installation process. Within this dialog
you can enter your license number to either replace the sales number (the
number you have installed AVG with), or to replace old license number (e.g.
when upgrading to a new AVG product).
· Register now - connects to the registration page of AVG website (http://
www.avg.com). Please fill in your registration data; only customers who
register their AVG product can receive free technical support.
· About AVG - opens the Information dialog with five tabs providing data on
program name, program and virus database version, system info, lic ense
agreement, and contac t information of AVG Technologies CZ.
6.2. Security Status Info
The Security Status Info section is located in the upper part of the AVG main
window. Within this sec tion you will always find information on the current security
status of your AVG 9.0 File Server. Please see an overview of icons possibly depicted
in this sec tion, and their meaning:
The green icon indicates that your AVG is fully functional. Your computer is
completely protected, up to date and all installed components are working
properly.
The orange icon warns that one or more components are incorrectly
configured and you should pay attention to their properties/settings. There is no
critic al problem in AVG and you have probably decided to switch some
component off for some reason. You are still protec ted by AVG. However, please
pay attention to the problem component's settings! Its name will be provided in
the Security Status Info section.
This icon also appears if for some reason you have decided to ignore a
component's error status (the "Ignore c omponent state" option is available from
the context menu opened by a right-c lick over the respective component's icon
in the component overview of the AVG main window). You may need to use this
option in a specific situation but it is strictly recommended to switc h off the
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Ignore component state option as soon as possible.
The red icon indicates that AVG is in critical status! One or more
components does not work properly and AVG cannot protect your computer.
Please pay immediate attention to fixing the reported problem. If you are not
able to fix the error yourself, contac t the AVG technical support team.
It is strongly recommended that you pay attention to Security Status Info and in
case the report indicates any problem, go ahead and try to solve it immediately.
Otherwise your computer is at risk!
Note: AVG status information can also be obtained at any moment from the system
tray icon.
6.3. Quick Links
Quick links (in the left section of the AVG User Interfac e) allow you to immediately
access the most important and most frequently used AVG features:
· Overview - use this link to switch from any currently opened AVG interface to
the default one with an overview of all installed components - see chapter
Components Overview >>
· Computer scanner - use this link to open the AVG scanning interface where
you can run tests directly, sc hedule scans, or edit their parameters - see
chapter AVG Scanning >>
· Update now - this link open the updating interface, and launches the AVG
update process immediately - see chapter AVG Updates >>
· Server components - use this link to switch from any currently opened AVG
interface to the default one with an overview of server components - see
chapter Server components >>
These links are accessible from the user interface at all times. Once you use a quick
link to run a specific process, the GUI will switch to a new dialog but the quick links
are still available.
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6.4. Components Overview
The Components Overview section is located in the central part of the AVG User
Interface. The sec tion is divided into two parts:
· Overview of all installed components consisting of a panel with the
component's icon and the information of whether the respective c omponent is
active or inactive
· Description of a selected component
Within the AVG 9.0 File Server the Components Overview section contains
information on the following components:
· Anti-Virus ensures that your computer is protected from viruses trying to
enter your computer - details >>
· Anti-Spyware scans your applic ations in the background as you run them -
details >>
· Remote Administration - connects you AVG to the AVG Remote
Administration, allowing your network administrator to trigger some application
actions remotely. The Remote Administration component will only appear if you
have c hosen to install it Components Selection step of the Installation
Process).
· Anti-Rootkit detects programs and technologies trying to camouflage malware
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- details >>
· License provides full wording of the AVG License Agreement - details >>
· Resident Shield runs in the background and scans files as they are copied,
opened or saved - details >>
· Update Manager controls all AVG updates - details >>
Single-click any component's icon to highlight it within the components overview. At
the same time, the component's basic functionality description appears in the bottom
part of the user interfac e. Double-click the icon to open the components own
interface with a list of basic statistical data.
Right-click your mouse over a c omponent's icon to expand a c ontext menu: besides
opening the c omponent's graphic interface you can also select to Ignore component
state. Select this option to express you are aware of the component's error state but
for some reason you wish to keep your AVG so and you do not want to be warned by
the system tray icon c hange.
6.5. Server components
The Server components section is located in the central part of the AVG User
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Interface. The sec tion is divided into two parts:
· Overview of all installed components consisting of a panel with the
component's icon and the information of whether the respective c omponent is
active or inactive
· Description of a selected component
Within the AVG 9.0 File Server the Server components section contains information
on the following components:
· Document Scanner for MS SharePoint scans document files stored in MS
SharePoint and protects against possible threats - details >>
Single-click any component's icon to highlight it within the components overview. At
the same time, the component's basic functionality description appears in the bottom
part of the user interfac e. Double-click the icon to open the components own
interface with a list of basic statistical data.
Right-click your mouse over a c omponent's icon to expand a c ontext menu: besides
opening the c omponent's graphic interface you can also select to Ignore component
state. Select this option to express you are aware of the component's error state but
for some reason you wish to keep your AVG so and you do not want to be warned by
the system tray icon c hange.
6.6. Statistics
The Statistics section is located in the left bottom part of the AVG User Interface. It
offers a list of information regarding the program's operation:
· Last scan - provides the date when the last scan was performed
· Last update - provides the date when the last update was launched
· Virus DB - informs you about the currently installed version of the virus
database
· AVG version - informs you about the AVG version installed (the number is in
the form of 9.0.xx, where 9.0 is the product line version, and xx stands for
the number of the build)
· License expires - provides the date of your AVG license expiration
6.7. System Tray Icon
System Tray Icon (on your Windows taskbar) indicates the current status of your
AVG 9.0 File Server. It is visible at all times on your system tray, no matter whether
your AVG main window is opened or closed.
If in full color , the System Tray Icon indicates that all AVG components are active
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and fully functional. Also, AVG system tray icon can be displayed in full color if AVG is
in error state but you are fully aware of this situation and you have deliberately
decided to Ignore the component state.
An icon with an exclamation mark indicates a problem (inactive component, error
status, etc.). Double-click the System Tray Icon to open the main window and edit a
component.
The system tray icon further informs on current AVG activities and possible status
changes in the program (e.g. automatic launch of a scheduled scan or update, a
component's status change, error status occurrence, ...) via a pop-up window
opened from the AVG system tray icon:
The System Tray Icon can also be used as a quick link to access the AVG main
window at any time - double click on the icon. By right-click on the System Tray Icon
you open a brief context menu with the following options:
· Open AVG User Interface - click to open the AVG User Interfac e
· Scans - clic k to open the context menu of predefined scans (Scan Whole
Computer, Scan Specific Files or Folders, Anti-Rootkit sc an) and select the
required scan, it will be launched immediately
· Update now - launches an immediate update
· Help - opens the help file on the start page
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7. AVG Components
7.1. Anti-Virus
7.1.1. Anti-Virus Principles
The antivirus software's scanning engine sc ans all files and file activity (opening/
closing files, etc.) for known viruses. Any detected virus will be blocked from taking
any ac tion and will then be cleaned or quarantined. Most antivirus software also uses
heuristic scanning, where files are sc anned for typical virus characteristics, so called
viral signatures. This means that the antivirus sc anner can detect a new, unknown
virus, if the new virus contains some typical characteristics of existing viruses.
The important feature of antivirus protection is that no known virus can run on
the computer!
Where just a single technology might fall short of detecting or identifying a virus, AntiVirus combines several technologies to ensure that your computer is protected from
viruses:
· Scanning - searc hing for character strings that are characteristic of a given
virus
· Heuristic analysis - dynamic emulation of the scanned object’s instructions in a
virtual computer environment
· Generic detection - detection of instructions characteristic of the given virus/
group of viruses
AVG is also able to analyze and detect executable applications or DLL libraries that
could be potentially unwanted within the system. We call such threats Potentially
Unwanted Programs (various kinds of spyware, adware etc.). Furthermore, AVG scans
your system registry for suspicious entries, temporary Internet files and tracking
cookies, and allows you to treat all potentially harmful items in the same way as any
other infection.
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7.1.2. Anti-Virus Interface
The Anti-Virus component's interfac e provides some basic information on the
component's func tionality, information on the component's c urrent status (Anti-Virus
component is active.), and a brief overview of Anti-Virus statistics:
· Infection definitions - number provides the count of viruses defined in the
up-to-date version of the virus database
· Latest database update - specifies when and at what time the virus
database was last updated
· Database version - defines the number of the latest virus database version;
and this number increases with every virus base update
There is just one operating button available within this component's interface (Back) -
press the button to return to the default AVG user interface (components overview).
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not c hange the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, selec t the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
7.2. Anti-Spyware
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7.2.1. Anti-Spyware Principles
Spyware is usually defined as a type of malware, i.e. software, that gathers
information from a user's computer without the user's knowledge or consent. Some
spyware applications may also be installed on purpose and often contain
advertisements, window pop-ups or different types of unpleasant software.
Currently, the most common source of infec tion is websites with potentially dangerous
content. Other methods of transmission, such as via e-mail or transmission by worms
and viruses are also prevalent. The most important protection is to use an always-on
background scanner, Anti-Spyware, that works like a resident shield and scans your
applic ations in the background as you run them.
There is also the potential risk that malware has been transmitted to your computer
prior to AVG installation, or that you have neglected to keep your AVG 9.0 File
Server up-to-date with the latest database and program updates. For this reason,
AVG allows you to fully scan your computer for malware/spyware using the scanning
feature. It also detec ts sleeping and non-ac tive malware, i.e. malware that has been
downloaded but not yet ac tivated.
7.2.2. Anti-Spyware Interface
The Anti-Spyware component's interface provides a brief overview on the
component's func tionality, information on the component's c urrent status (Anti-
Spyware component is active.), and some Anti-Spyware statistics:
· Spyware definitions - number provides the count of spyware samples defined
in the latest spyware database version
· Latest database update - specifies when and at what time the spyware
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database was updated
· Database version - defines the number of the latest spyware database
version; and this number increases with every virus base update
There is just one operating button available within this component's interface (Back) -
press the button to return to the default AVG user interface (components overview).
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not c hange the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, selec t the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
7.3. Anti-Rootkit
A rootkit is a program designed to take fundamental control of a computer system,
without authorization by the system's owners and legitimate managers. Ac cess to the
hardware is rarely required as a rootkit is intended to seize control of the operating
system running on the hardware. Typic ally, rootkits act to obscure their presence on
the system through subversion or evasion of standard operating system security
mechanisms. Often, they are also Trojans as well, thus fooling users into believing
they are safe to run on their systems. Techniques used to accomplish this can inc lude
concealing running processes from monitoring programs, or hiding files or system data
from the operating system.
7.3.1. Anti-Rootkit Principles
AVG Anti-Rootkit is a specialized tool detec ting and effectively removing dangerous
rootkits, i.e. programs and technologies that can camouflage the presence of malicious
software on your computer. AVG Anti-Rootkit is able to detect rootkits based on a
predefined set of rules. Please note, that all rootkits are detected (not just the
infected). In case AVG Anti-Rootkit finds a rootkit, it does not necessarily mean the
rootkit is infected. Sometimes, rootkits are used as drivers or they are a part of
correct applications.
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7.3.2. Anti-Rootkit Interface
The Anti-Rootkit user interfac e provides a brief description of the component's
functionality, informs on the component's current status (Anti-Rootkit component is
active.) and also brings information on the last time the Anti-Rootkit test was
launched.
In the bottom part of the dialog you can find the Anti-Rootkit settings section where
you can set up some elementary functions of the rootkit presence scanning. First,
mark up the respective check-boxes to specify objects that should be scanned:
· Scan applications
· Scan DLL libraries
· Scan drivers
Further you can pick the rootkit scanning mode:
· Quick rootkit scan - scans only the system folder (typically c:\Windows)
· Full rootkit scan - scans all accessible disks except for A: and B:
Control buttons available:
· Search for rootkits - since the rootkit scan is not an implicit part of the Scan
of the whole computer, you can run the rootkit scan directly from the Anti-
Rootkit interface using this button
· Save changes - press this button to save all changes made in this interface
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and to return to the default AVG user interface (components overview)
· Cancel - press this button to return to the default AVG user interface
(components overview) without having saved any changes you made
7.4. License
In the Licence component interface you will find a brief text describing the
component's func tionality, information on its current status (License component is
active.), and the following information:
· License number - provides the exact form of your license number. When
entering your license number, you have to be absolutely precise and type it
exactly as shown. Therefore we strongly recommend to always use "copy &
paste" method for any manipulation with the license number.
· License type - specifies the product type installed.
· License expires - this date determines the period of validity of your license. If
you want to go on using AVG 9.0 File Server after this date you have to
renew your license. The license renewal can be performed online on AVG
website (http://www.avg.com).
· Number of seats - how many workstations on which you are entitled to install
your AVG 9.0 File Server.
Control buttons
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· Register - connects to the registration page of AVG website (http://www.
avg.com). Please fill in your registration data; only customers who register
their AVG product can receive free technical support.
· Re-activate - opens the Activate AVG dialog with the data you have entered
in the Personalize AVG dialog of the installation process. Within this dialog
you can enter your license number to either replace the sales number (the
number you have installed AVG with), or to replace the old license number (e.
g. when upgrading to a new AVG product).
· Back - press this button to return to the default AVG user interface
(components overview).
7.5. Resident Shield
7.5.1. Resident Shield Principles
The Resident Shield component gives your computer continuous protection. It scans
every single file that is being opened, saved, or copied, and guards the system areas
of the computer. When Resident Shield discovers a virus in a file that is accessed, it
stops the operation currently being performed and does not allow the virus to activate
itself. Normally, you do not even notice the proc ess, as it runs "in the background",
and you only get notified when threats are found; at the same time, Resident Shield
blocks ac tivation of the threat and removes it. Resident Shield is being loaded in the
memory of your computer during system startup.
Warning: Resident Shield is loaded in the memory of your computer during
startup, and it is vital that you keep it switched on at all times!
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7.5.2. Resident Shield Interface
Besides an overview of the most important statistic al data and the information on the
component's current status (Resident Shield is active and fully functional), the
Resident Shield interface offers some elementary c omponent settings options, too.
The statistics is as follows:
· Resident Shield has been running for - provides the time since the latest
component's launch
· Threats detected and blocked - number of detec ted infections that were
prevented from being run/opened (if needed, this value can be reset; e.g. for
statistic purposes - Reset value)
Basic component configuration
In the bottom part of the dialog window you will find the section called Resident
Shield settings where you can edit some basic settings of the component's
functionality (detailed configuration, as with all other components, is available via the
Tools/Advanced settings item of the system menu).
The Resident Shield is active option allows you to easily switch on/off resident
protection. By default, the function is on. With resident protection on you can further
decide how the possibly detected infections should be treated (removed):
o
either automatically (Remove all threats automatically)
o
or only after the user's approval (Ask me before removing threats)
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This choic e has no impact on the security level, and it only reflects your preferences.
In both c ases, you can still select whether you want to Remove cookies
automatically. In specific c ases you can switch this option on to achieve maximum
security levels, however it is switc hed off by default. (cookies = parcels of text sent
by a server to a web browser and then sent back unchanged by the browser each
time it acc esses that server. HTTP cookies are used for authenticating, tracking, and
maintaining specific information about users, such as site preferences or the
contents of their electronic shopping carts).
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not c hange the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, selec t the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
Control buttons
The control buttons available within the Resident Shield interface are as follows:
· Manage exceptions - opens a new dialog where you can define folders/files
that should be left out from the Resident Shield scanning (for more info on
this dialog read the Directory Excludes and/or Excluded Files chapter).
· Save changes - press this button to save and apply any changes made in this
dialog
· Cancel - press this button to return to the default AVG user interface
(components overview)
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7.5.3. Resident Shield Detection
Resident Shield scans files as they are copied, opened or saved. When a virus or any
kind of threat is detected, you will be warned immediately via the following dialog:
The dialog provides information on the threat detected, and it invites you to decide
what action should be taken now:
· Heal - if a cure is available, AVG will heal the infected file automatically; this
option is the recommended ac tion to be taken
· Move to Vault - the virus will be moved to AVG Virus Vault
· Go to file - this option redirects you to the exact location of the suspicious
object (opens new Windows Explorer window)
· Ignore - we strictly recommend NOT TO use this option unless you have a
very good reason to do so!
The entire overview of all threats detected by Resident Shield can be found in the
Resident Shield detection dialog accessible from via system menu option History /
Resident Shield findings:
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The Resident Shield detection offers an overview of objects that were detected by
the Resident Shield, evaluated as dangerous and either cured or moved to the Virus
Vault. For each detected object the following information is provided:
· Infection- description (possibly even name) of the detected object
· Object - object location
· Result - action performed with the detected object
· Detection time - date and time the object was detected
· Object Type - type of the detected object
· Process - what action was performed to call out the potentially dangerous
object so that it could be detected
In the bottom part of the dialog, under the list, you will find information on total
number of detected objects listed above. Further you can export the entire list of
detected objects in a file (Export list to file) and delete all entries on detected
objects (Empty list). The Refresh list button will update the list of finding detected
by Resident Shield. Using the Remove selected threats and Remove all threats
buttons you can move selected threats (or all listed threats) to the Virus Vault. The
Back button switches you back to the default AVG user interface (components
overview).
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7.6. Update Manager
7.6.1. Update Manager Principles
No security software can guarantee true protection from various types of threats
unless it is regularly updated! Virus writers are always looking for new flaws that they
can exploit in both software and operating systems. New viruses, new malware, new
hacking attacks appear daily. For this reason, software vendors are continually issuing
updates and security patches, to fix any security holes that are discovered.
It is crucial to update your AVG regularly!
The Update Manager helps you to control regular updating. Within this component
you can schedule automatic downloads of update files either from the Internet, or the
local network. Essential virus definition updates should be daily if possible. Less urgent
program updates can be weekly.
Note: Please pay attention to the AVG Updates chapter for more information on
update types and levels!
7.6.2. Update Manager Interface
The Update Manager's interface displays information about the component's
functionality and its current status (Update manager is active.), and provides the
relevant statistical data:
· Latest update - specifies when and at what time the database was updated
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· Virus database version - defines the number of the latest virus database
version; and this number increases with every virus base update
· Next scheduled update - specifies when and at what time the database is
scheduled to be updated again
Basic component configuration
In the bottom part of the dialog you can find the Update Manager settings sec tion
where you can perform some changes to the rules of the update process launch. You
can define whether you wish the update files to be downloaded automatically (Start
automatic updates) or just on demand. By default, the Start automatic updates
option is switched on and we recommend to keep it that way! Regular download of
the latest update files is crucial for proper functionality of any security software!
Further you can define when the update should be launched:
o
Periodically - define the time interval
o
At a specific time - define the exact day and time
By default, the update is set for every 4 hours. It is highly recommended to keep this
setting unless you have a true reason to change it!
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not c hange the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, selec t the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
Control buttons
The control buttons available within the Update Manager interface are as follows:
· Update now - launches an immediate update on demand
· Save changes - press this button to save and apply any changes made in this
dialog
· Cancel - press this button to return to the default AVG user interface
(components overview)
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8. AVG Server Components
8.1. Documents Scanner for MS SharePoint
8.1.1. Document Scanner Principles
The purpose of the Document Scanner for MS SharePoint server component is to
scan documents stored in MS SharePoint. If any viruses are detected, they are moved
to the Virus Vault, or completely removed.
Microsoft SharePoint is a collection of products and software elements that
includes, among a growing selection of components, Internet Explorer–based
collaboration functions, process management modules, search modules and a
document-management platform. SharePoint can be used to host web sites
that access shared workspaces, information stores and documents.
8.1.2. Document Scanner Interface
Besides an overview of the most important statistic al data and the information on the
component's current status (Component is active), the Documents Scanner for MS
SharePoint interface offers some a brief overview of component's statistics:
· Checked documents - number of documents checked since a certain date
· Detected threats - number of detec ted infections since a certain date
You can update these statistics at any time by clic king the Refresh statistical
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values link. New data will appear almost immediately. If you want to set all statistical
values to zero, c lick the Reset statistical values link. Finally, c licking the Scan
results link will trigger a new dialog containing a list of scan results. Sort the data in
the list using radio buttons and/or tabs.
Control buttons
The control buttons available within the Documents Scanner for MS SharePoint
interface are as follows:
· Settings - opens new dialog where you can adjust several parameters related
to the Document Scanner for MS SharePoint document virus scanning
performance (for more info on this dialog read the Advanced Settings for the
Document Scanner for MS SharePoint and/or Detection actions chapters).
· Back - press this button to return to the default Server components
interface.
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9. AVG for SharePoint Portal Server
This chapter deals with AVG maintenance on MS SharePoint Portal Server that can
be considered a special type of a file server.
9.1. Program Maintenance
AVG for SharePoint Portal Server uses the Microsoft SP VSAPI 1.4 virus-scanning
interface for the protection of your server against possible virus infection. The objects
on the server are tested for the presence of malware when they are downloaded and/
or uploaded from or on the server by your users. The configuration of the anti-virus
protection can be set up using the Central Administration interface of your
SharePoint Portal Server. Within the Central Administration you can also view and
manage the AVG for SharePoint Portal Server log file.
You can launch the SharePoint Portal Server Central Administration when you are
logged in on the computer that your server is running on. The administration interface
is web-based (as well as the user interface of the SharePoint Portal Server) and you
can open it using the SharePoint (3.0) Central Administration option in the
Programs/Microsoft Office Server folder (or SharePoint Portal Server) of the
Windows Start menu:
You can also enter the SharePoint Portal Server Central Administration web page
remotely using the proper access rights and URL.
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9.2. AVG for SPPS Configuration - SharePoint 2007
In the SharePoint 3.0 Central Administration interface you c an easily configure the
performance parameters and actions of the AVG for SharePoint Portal Server
scanner. Choose the Operations option in the Central Administration sec tion. A
new dialog will appear. Select Antivirus item in the Security Configuration part.
The following window will then be displayed:
You can configure various AVG for SharePoint Portal Server anti-virus scanning
actions and performance features here:
· Scan documents on upload – enable/disable the scanning of documents being
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uploaded
· Scan documents on download – enable/disable the scanning of documents
being downloaded
· Allow users to download infected documents – allow/disallow users to
download infected doc uments
· Attempt to clean infected documents – enable/disable automatic erasing of
infected documents
· Time out duration (in seconds) – the maximum number of seconds the virus
scanning process will run after single launch (decrease the value when the
server’s response seems to be slow when scanning the documents)
· Number of threads – you can specify the number of virus scanning threads
that can run simultaneously; increasing the number may speed up the scanning
due to the higher level of parallelism, but it can increase the server’s response
time on the other hand
9.3. AVG for SPPS Configuration - SharePoint 2003
In the SharePoint Portal Server Central Administration interface you can easily
configure the performance parameters and actions of the AVG for SharePoint Portal
Server sc anner. Choose the Antivirus Actions Configuration option in the Security
Configuration section:
The following window will then be displayed:
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You can configure various AVG for SharePoint Portal Server anti-virus scanning
actions and performance features here:
· Scan documents on upload – enable/disable the scanning of documents being
uploaded
· Scan documents on download – enable/disable the scanning of documents
being downloaded
· Allow users to download infected documents – allow/disallow users to
download infected doc uments
· Attempt to clean infected documents – enable/disable automatic erasing of
infected documents
· Time out scanning after ... seconds – the maximum number of seconds the
virus sc anning process will run after single launch (decrease the value when
the server’s response seems to be slow when sc anning the doc uments)
· Allow scanner to use up to ... threads – the value specifies the number of
virus sc anning threads that can run simultaneously; increasing the number may
speed up the scanning due to the higher level of parallelism, but on the other
hand it c an increase the response time of the server.
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10. AVG Advanced Settings
The advanced c onfiguration dialog of AVG 9.0 File Server opens in a new Advanced
AVG Settings. The window is divided into two sections: the left part offers a tree-
arranged navigation to the program configuration options. Select the component you
want to change the configuration of (or its specific part) to open the editing dialog in
the right- hand section of the window.
10.1. Appearance
The first item of the navigation tree, Appearance, refers to the general settings of
the AVG user interfac e and a few elementary options of the applic ation's behavior:
Language selection
In the Language selection section you can chose your desired language from the
drop-down menu; the language will then be used for the entire AVG user interface.
The drop-down menu only offers those languages you have previously selected to be
installed during the installation process (see chapter Custom Installation - Component
Selection). However, to finish switching the application to another language you have
to restart the user interface; follow these steps:
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· Select the desired language of the application and confirm your selection by
pressing the Apply button (right-hand bottom corner)
· Press the OK button confirm
· New dialog window pops-up informing you the language change of AVG user
interface requires the application restart:
Balloon tray notifications
Within this section you c an suppress display of system tray balloon notifications on
the status of the application. By default, the balloon notifications are allowed to be
displayed, and it is recommended to keep this configuration! The balloon notifications
typically inform on some AVG component's status change, and you should pay
attention to them!
However, if for some reason you decide you do not wish these notific ations to be
displayed, or you would like only certain notifications (related to a specific AVG
component) to be displayed, you can define and specify your preferences by
checking/unchec king the following options:
· Display system tray notifications - by default, this item is checked (
switc hed on), and notifications are displayed. Uncheck this item to completely
turn off the display of all balloon notific ations. When turned on, you can
further select what specific notifications should be displayed:
o
Display tray notifications about update - dec ide whether information
regarding AVG update process launc h, progress, and finalization should be
displayed;
o
Display components state change notifications - decide whether
information regarding component's activity/inactivity or its possible
problem should be displayed. When reporting a component's fault status,
this option equals to the informative function of the system tray icon
(color changing) reporting a problem in any AVG component (this option
is the only one disabled by default);
o
Display Resident Shield related tray notifications - decide whether
information regarding file saving, copying, and opening processes should
be displayed or suppressed;
o
Display tray notifications about scanning - decide whether
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information upon automatic launch of the scheduled sc an, its progress
and results should be displayed.
Gaming mode
This AVG function is designed for full-sc reen applications where possible AVG
information ballons (displayed e.g. when a sc heduled scan is started) would be
disturbing (they could minimize the application or corrupt its graphics). To avoid this
situation, keep the check box for the Enable gaming mode when a full-screen
application is executed option marked (default setting).
10.2. Sounds
Within the Sounds dialog you can specify whether you want to be informed about
specific AVG actions by a sound notific ation. If so, check the Enable sound events
option (off by default) to activate the list of AVG actions:
Then, select the respective event from the list and browse (Browse) your disk for an
appropriate sound you want to assign to this event. To listen to the selected sound,
highlight the event in the list and push the Play button. Use the Delete button to
remove the sound assigned to a spec ific event.
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Note: Only *.wav sounds are supported!
10.3. Ignore Faulty Conditions
In the Ignore faulty components conditions dialog you can tick those c omponents
that you do not want to get informed about:
By default, no component is selected in this list. It means that if any component get
to an error status, you will be informed about it immediately via:
· system tray icon - while all parts of AVG are working properly, the icon is
displayed as it is; however, if an error occ urs, the icon appears with a yellow
exclamation mark,
· text description of the existing problem in the Security Status Info section of
the AVG main window
There might be a situation that for some reason you need to switch a component off
temporarily (this is not recommended, you should try to keep all components
permanently on and in default configuration, but it may be happen). In that case the
system tray icon automatically reports the component's error status. However, in this
very case we cannot talk about an actual error since you have deliberately induced it
yourself, and you are aware of the potential risk. At the same time, once being
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displayed with the exclamation mark, the icon cannot actually report any possible
further error that might appear.
For this situation, within the above dialog you can select components that may be in
an error state (or switched off) and you do not wish to get informed about it. The
same option of Ignoring component state is also available for specific components
directly from the c omponents overview in the AVG main window.
10.4. Virus Vault
The Virus Vault maintenance dialog allows you to define several parameters
regarding the administration of objects stored in the Virus Vault:
· Limit Virus Vault size - use the slider to set up the maximum size of the Virus
Vault. The size is specified proportionally compared to the size of your local
disk.
· Automatic file deletion - in this section define the maximum length of time
that objects should be stored in the Virus Vault (Delete files older than ...
days), and the maximum number of files to be stored in the Virus Vault (
Maximum number of files to be stored)
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10.5. PUP Exceptions
AVG 9.0 File Server is able to analyze and detec t executable applications or DLL
libraries that could be potentially unwanted within the system. In some cases the user
may wish to keep certain unwanted programs on the computer (programs that were
installed on purpose). Some programs, especially free ones, include adware. Such
adware might be detected and reported by AVG as a potentially unwanted program
. If you wish to keep suc h a program on your computer, you can define it as a
potentially unwanted program exception:
The Potentially Unwanted Programs Exceptions dialog displays a list of already
defined and currently valid exceptions from potentially unwanted programs. You c an
edit the list, delete existing items, or add new exceptions. The following information
can be found in the list for every single exception:
· File - provides the name of the respective application
· File Path - shows the way to the application's location
· Checksum - displays the unique 'signature' of the chosen file. This checksum
is an automatically generated string of characters, whic h allows AVG to
unequivocally distinguish the chosen file from other files. The checksum is
generated and displayed after successful addition of the file.
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Control buttons
· Edit - opens an editing dialog (identical with the dialog for a new exception
definition, see below) of an already defined exc eption where you can change
the exception's parameters
· Remove - deletes the selected item from the list of exceptions
· Add exception - open an editing dialog where you c an define parameters of
the new exception to be created:
o
File - type the full path to the file that you want to mark as an
exception
o
Checksum - displays the unique 'signature' of the chosen file. This
checksum is an automatically generated string of characters, whic h
allows AVG to unequivocally distinguish the c hosen file from other files.
The checksum is generated and displayed after successful addition of the
file.
o
File Info - displays any additional information available about the file (
lic ense/version information etc.)
o
Any location - do not use full path - if you want to define this file as
an exception only for the specific location, then leave this checkbox
unchec ked
10.6. Scans
The advanced scan settings is divided into four categories referring to specific sc an
types as defined by the software vendor:
· Scan Whole Computer - standard predefined scan of the entire computer
· Shell Extension Scan - specific scanning of a selected object directly from the
Windows Explorer environment
· Scan Specific Files or Folders - standard predefined scan of selected areas of
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your computer
· Removable Device Scan - spec ific scanning of removable devices attached
to your computer
10.6.1. Scan Whole Computer
The Scan whole computer option allows you to edit parameters of one of the scans
predefined by the software vendor, Scan of the whole computer:
Scan settings
The Scan settings section offers a list of sc anning parameters that can be optionally
switc hed on/off:
· Automatically heal/remove infection - if a virus is identified during scanning
it c an be healed automatically if a cure is available. If the infected file c annot
be healed automatically, or if you decide to switch off this option, you will be
notified upon a virus detection and will have to decide what to do with the
detected infection. The recommended method is to remove the infected file to
the Virus Vault.
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· Report Potentially Unwanted Programs and Spyware Threats - this
parameter controls the Anti-Virus functionality that allows detec tion of
potentially unwanted programs (exec utable files that can run as spyware or
adware) and these can then be blocked, or removed;
· Report enhanced set of Potentially Unwanted Programs - this parameter
allows you box to detect extended package of spyware: programs that are
perfectly ok and harmless when acquired from the manufacturer directly, but
can be misused for malicious purposes later. This is an additional measure that
increases your computer security even more, however it can possibly block
legal programs, and is therefore switc hed off by default;
· Scan for Tracking Cookies - this parameter of the Anti-Spyware component
defines that cookies should be detected; (HTTP cookies are used for
authenticating, tracking, and maintaining specific information about users,
such as site preferences or the contents of their electronic shopping carts)
· Scan inside archives - this parameters defines that scanning should check all
files even those stored inside archives, e.g. ZIP, RAR, ...
· Use Heuristics - heuristic analysis (dynamic emulation of the scanned
object’s instruc tions in a virtual computer environment) will be one of the
methods used for virus detection during scanning;
· Scan system environment - sc anning will also check the system areas of
your computer.
Further you should decide whether you want to have scanned
· All file types with the possibility of defining exceptions from scanning by
providing a list of comma separated file extensions that should not be scanned;
· Selected file types - you can specify that you want to scan only files that
are possibly infectable (files that cannot get infected will not be sc anned, for
instance some plain text files, or some other non-executable files), including
media files (video, audio files - if you leave this box unchecked, it will reduce
the scanning time even more, because these files are often quite large and
are not too likely to be infected by a virus). Again, you can specify by
extensions which files are those that should always be scanned.
· Optionally, you can decide you want to Scan files without extension - this
option is on by default, and it is recommended that you keep it so unless you
have a real reason to change it. Files with no extension are rather suspicious
and should be scanned at all times.
Scan process priority
Within the Scan process priority section you can further specify the desired sc anning
speed dependent on system resource usage. By default, this option value is set to
the medium level of automatic resource usage. If you want the scanning to run faster,
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it will take less time but system resources usage will increase significantly during the
scan, and will slow down your other activities on the PC (this option can be used
when your c omputer is switched on but nobody is currently working on it). On the
other hand, you can dec rease system resources usage by extending the scanning
duration.
Set additional scan reports ...
Clic k the Set additional scan reports ... link to open a standalone dialog window
called Scan reports where you can tick several items to define what sc an findings
should be reported:
10.6.2. Shell Extension Scan
Similar to the previous Scan whole computer item, this item named Shell extension
scan also offers several options for editing the sc an predefined by the software
vendor. This time the configuration is related to scanning of specific objects launched
directly from the Windows Explorer environment (shell extension), see chapter
Scanning in Windows Explorer:
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The list of parameters is identical to those available for the Scan of the whole
computer. However, the default settings differ: with the Scan of the Whole
Computer most parameters are selec ted while for the Shell extension scan (
Scanning in Windows Explorer) only the relevant parameters are switc hed on.
Note: For a description of specific parameters please consult the chapter AVG
Advanced Settings / Scans / Scan Whole Computer.
However, there are some parameters that appear only in the Shell Extension Scan.
You can find these parameters in the Other settings related to AVG User Interface
section:
· Show scan progress in AVG User Interface - if this box is checked, you will
be notified about every start/finish of the Shell Extension Scan (a small
informational bubble will appear in the lower right corner of the screen).
· Show scan result in AVG User Interface - if this box is checked, whenever
the Shell Extension Scan ends, the AVG User Interface is opened and the
standard Scan Results Details dialog appears (the number of tabs will depend
on actual sc an result).
· Only if scan result contains any threats - this box is active only if the
previous one is checked. If you check it, the Scan Results Details
dialog will only appear if there were any threats found during the Shell
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Extension Scan.
10.6.3. Scan Specific Files or Folders
The editing interface for Scan specific files or folders is identical to the Scan Whole
Computer editing dialog. All configuration options are the same; however, the default
settings are more strict for the Scan of the whole computer:
All parameters set up in this configuration dialog apply only to the areas selected for
scanning with the Scan of specific files or folders!
Note: For a description of specific parameters please consult the chapter AVG
Advanced Settings / Scans / Scan Whole Computer.
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10.6.4. Removable Device Scan
The editing interface for Removable device scan is also very similar to the Scan
Whole Computer editing dialog:
The Removable device scan is launched automatically once you attach any
removable devic e to your computer. By default, this scanning is switched off.
However, it is crucial to scan removable devices for potential threats since these are a
major source of infection. To have this scanning ready and launched automatically
when needed, mark the Enable Removable device scan option.
Note: For a description of specific parameters please consult the chapter AVG
Advanced Settings / Scans / Scan Whole Computer.
10.7. Schedules
In the Schedules section you can edit the default settings of:
· Whole computer sc an sc hedule
· Virus database update schedule
· Program update schedule
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10.7.1. Scheduled Scan
Parameters of the scheduled scan can be edited (or a new schedule set up) on three
tabs:
On the Schedule settings tab you can first chec k/uncheck the Enable this task item
to simply deactivate the sc heduled test temporarily, and switch it on again as the
need arises.
Next, in the text field called Name (deactivated for all default schedules) there is the
name assigned to this very sc hedule by the program vendor. For newly added
schedules (you can add a new schedule by mouse right-click over the Scheduled
scan item in the left navigation tree) you can specify your own name, and in that
case the text field will be open for editing. Try to always use brief, descriptive and apt
names for scans to make it easier to later recognize the scan from others.
Example: It is not appropriate to call the sc an by the name of "New scan" or "My
scan" since these names do not refer to what the sc an ac tually checks. On the other
hand, an example of a good descriptive name would be "System areas scan" etc. Also
it is not necessary to specify in the scan's name whether it is the sc an of the whole
of the computer or just a scan of selected files or folders - your own scans will
always be a spec ific version of the scan of selected files or folders.
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In this dialog you can further define the following parameters of the sc an:
Schedule running
Here, you can spec ify time intervals for the newly scheduled scan launch. The timing
can either be defined by the repeated scan launch after a certain period of time (Run
every ...) or by defining an exact date and time (Run at specific time interval ...),
or possibly by defining an event that the scan launch should be associated with (
Action based on computer startup).
Advanced schedule options
This section allows you to define under which conditions the scan should/should not
be launched if the computer is in low power mode or switched off c ompletely.
Once the scheduled scan is launched in the time you have specified, you will be
informed on this fact via a pop-up window opened over the AVG system tray icon:
A new AVG system tray icon then appears (in full color with a white arrow - see
picture above) informing a sc heduled scan is running.
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On the How to scan tab you will find a list of scanning parameters that can be
optionally switc hed on/off. By default, most parameters are switched on and the
functionality will be applied during scanning. Unless you have a valid reason to change
these settings we recommend to keep the predefined configuration:
· Automatically heal/remove infection - (switched on, by default): if a virus
is identified during scanning it can be healed automatically if a cure is available
. If the infected file cannot be healed automatically, or if you decide to switch
off this option, you will be notified upon virus detection and will have to dec ide
what to do with the detected infection. The recommended ac tion is to remove
the infected file to the Virus Vault.
· Report Potentially Unwanted Programs and Spyware Threats - (switc hed
on, by default): this parameter controls the Anti-Virus func tionality that
allows detection of potentially unwanted programs (executable files that can
run as spyware or adware) and these c an then be blocked, or removed;
· Report enhanced set of Potentially Unwanted Programs - (switched off,
by default):this parameter allows you to detect extended package of spyware:
programs that are perfectly ok and harmless when acquired from the
manufacturer directly, but can be misused for malicious purposes later. This is
an additional measure that increases your computer security even more,
however it can possibly block legal programs - that's why it is switched off by
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default;
· Scan for Tracking Cookies - (switched off, by default): this parameter of the
Anti-Spyware component defines that cookies should be detected during
scanning; (HTTP cookies are used for authenticating, tracking, and
maintaining specific information about users, such as site preferences or the
contents of their electronic shopping carts)
· Scan inside archives - (switched off, by default): this parameter defines the
scanning should check all files even if they are stored inside an archive, e.g.
ZIP, RAR, ...
· Use Heuristics - (switched on, by default): heuristic analysis (dynamic
emulation of the scanned object’s instructions in a virtual computer
environment) will be one of the methods used for virus detection during
scanning;
· Scan system environment - (switched on, by default): scanning will also
check the system areas of your c omputer;
· Scan for rootkits - tick this item if you want to include the rootkit detec tion
into sc anning of the entire computer. The rootkit detection is also available on
its own within the Anti-Rootkit component;
Further you should decide whether you want to have scanned
· All file types with the possibility of defining exceptions from scanning by
providing a list of comma separated file extensions that should not be scanned;
· Selected file types - you can specify that you want to scan only files that
are possibly infectable (files that cannot get infected will not be sc anned, for
instance some plain text files, or some other non-executable files), including
media files (video, audio files - if you leave this box unchecked, it will reduce
the scanning time even more, because these files are often quite large and
are not too likely to be infected by a virus). Again, you can specify by
extensions which files are those that should always be scanned.
· Optionally, you can decide you want to Scan files without extension - this
option is on by default, and it is recommended that you keep it so unless you
have a real reason to change it. Files with no extension are rather suspicious
and should be scanned at all times.
Scan process priority
Within the Scan process priority section you can further specify the desired sc anning
speed dependent on system resource usage. By default, this option is set to the
medium level of automatic resourc e usage. If you want the scanning to run faster, it
will take less time but the system resources usage will increase significantly during the
scan, and will slow down your other activities on the PC (this option can be used
when your c omputer is switched on but nobody is currently working on it). On the
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other hand, you can dec rease the system resources usage by extending the scanning
duration.
Clic k the Set additional scan reports ... link to open a standalone dialog window
called Scan reports where you can tick several items to define what sc an findings
should be reported:
Clic k the Additional scan settings ... to open a new Computer shutdown options
dialog where you can decide whether the c omputer should be shut down automatically
once the running scanning process is over. Having confirmed this option (Shutdown
computer upon scan completion), a new option activates that allows the c omputer
to shut down even if it is currently loc ked (Force shutdown if computer is locked).
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On the What to scan tab you c an define whether you want to sc hedule scanning of
the whole computer or scanning of specific files or folders. If you select scanning of
specific files or folders, in the bottom part of this dialog the displayed tree structure
activates and you can specify the folders to be scanned.
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10.7.2. Virus Database Update Schedule
On the Schedule settings tab you can first chec k/uncheck the Enable this task item
to simply deactivate the sc heduled virus database update temporarily, and switch it
on again as the need arises.
The basic virus database update scheduling is covered within the Update Manager
component. Within this dialog you can set up some detailed parameters of the virus
database update schedule:
In the text field called Name (deactivated for all default schedules) there is the name
assigned to this very schedule by the program vendor. For newly added sc hedules (
you can add a new schedule by mouse right-click over the Virus database update
schedule item in the left navigation tree) you can specify your own name, and in that
case the text field will be open for editing. Try to always use brief, descriptive and apt
names for your schedules to make it easier to later recognize them.
Schedule running
In this sec tion, specify the time intervals for the newly scheduled virus database
update launch. The timing can either be defined by the repeated update launch after a
certain period of time (Run every ...) or by defining an exact date and time (Run at
specific time ...), or possibly by defining an event that the update launc h should be
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assoc iated with (Action based on computer startup).
Advanced schedule options
This section allows you to define under which conditions the virus database update
should/should not be launched if the computer is in low power mode or switched off
completely.
Other update settings
Finally, check the Run the update again after the internet connection is available
option to make sure than if the internet connec tion gets corrupted and the update
process fails, it will be launched again immediately after the internet connection is
restored.
Once the scheduled update is launched in the time you have specified, you will be
informed on this fact via a pop-up window opened over the AVG system tray icon (
provided that you have kept the default configuration of the the Advanced Settings/
Appearance dialog).
10.7.3. Program Update Schedule
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On the Schedule settings tab you can first chec k/uncheck the Enable this task item
to simply deactivate the sc heduled program update temporarily, and switch it on again
as the need arises.
In the text field called Name (deactivated for all default schedules) there is the name
assigned to this very schedule by the program vendor. For newly added sc hedules (
you can add a new schedule by mouse right-click over the Program update
schedule item in the left navigation tree) you can specify your own name, and in that
case the text field will be open for editing. Try to always use brief, descriptive and apt
names for your schedules to make it easier to later recognize them.
Schedule running
Here, specify the time intervals for the newly scheduled program update launch. The
timing can either be defined by the repeated update launch after a certain period of
time (Run every ...) or by defining an exact date and time (Run at specific time ...),
or possibly by defining an event that the update launch should be associated with (
Action based on computer startup).
Advanced schedule options
This section allows you to define under which conditions the program update should/
should not be launched if the computer is in low power mode or switched off
completely.
Other update settings
Check the Run the update again after as the internet connection is available
option to make sure than if the internet connec tion gets corrupted and the update
process fails, it will be launched again immediately after the internet connection is
restored.
Once the scheduled update is launched in the time you have specified, you will be
informed on this fact via a pop-up window opened over the AVG system tray icon (
provided that you have kept the default configuration of the the Advanced Settings/
Appearance dialog).
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10.8. Resident Shield
The Resident Shield component performs live protection of files and folders against
viruses, spyware and other malware.
In the Resident Shield Settings dialog you can activate or deactivate the Resident
Shield protection completely by c hecking/unchecking the Enable Resident Shield
item (this option is switched on by default). In addition you can select whic h
Resident Shield features should be activated:
· Scan for Tracking cookies - this parameter defines that cookies should be
detected during scanning. (HTTP cookies are used for authenticating, tracking,
and maintaining specific information about users, such as site preferences or
the contents of their electronic shopping carts)
· Report Potentially Unwanted Programs and Spyware Threats - (switc hed
on by default) scanning for potentially unwanted programs (executable
applic ations that c an behave as various types of spyware or adware)
· Report enhanced set of Potentially Unwanted Programs - (switched off,
by default) detecting the extended package of spyware: programs that are
perfectly ok and harmless when acquired from the manufacturer directly, but
can be misused for malicious purposes later. This is an additional measure that
increases your computer security even more, however it can possibly block
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legal programs - that's why it is switched off by default;
· Scan files on close - on-close scanning ensures that AVG scans ac tive
objects (e.g. applications, documents …) when they are being opened, and
also when they are being closed; this feature helps you protect your computer
against some types of sophisticated virus
· Scan boot sector of removable media - (switched on by default)
· Use Heuristics - (switched on by default) heuristic analysis will be used for
detection (dynamic emulation of the sc anned object’s instructions in a virtual
computer environment)
· Auto-heal - any detected infec tion will be healed automatically if there is a
cure available
10.8.1. Advanced Settings
In the Files scanned by the Resident Shield dialog it is possible to configure which
files will be scanned (by specific extensions):
Decide whether you want all files to be scanned or just infectable files - if so, you can
further spec ify a list of extensions defining files that should be excluded from sc anning,
and also a list of file extensions defining files that must be sc anned under all
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circumstances.
10.8.2. Directory Exludes
The Resident Shield - Directory Excludes dialog offers the possibility of defining
folders that should be excluded from the Resident Shield scanning.
If this is not essential, we strongly recommend not excluding any directories!
The dialog provides the following control buttons:
· Add path – specify directories to be exc luded from the scanning by selecting
them one by one from the local disk navigation tree
· Add list – allows you to enter a whole list of directories to be excluded from
the Resident Shield scanning
· Edit path – allows you to edit the specified path to a selected folder
· Edit list – allows you to edit the list of folders
· Remove path – allows you to delete the path to a selected folder from the
list
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10.8.3. Excluded Files
The Resident Shield - Excluded files dialog behaves just like the previously
described Resident Shield - Directory Excludes but instead of folders you can now
define spec ific files that should be excluded from the Resident Shield scanning.
If this is not essential, we strongly recommend not excluding any files!
The dialog provides the following control buttons:
· Add – specify files to be excluded from the scanning by selecting them one by
one from the local disk navigation tree
· Add list – allows you to enter a whole list of files to be excluded from the
Resident Shield scanning
· Edit – allows you to edit the specified path to a selected file
· Edit list – allows you to edit the list of files
· Remove – allows you to delete the path to a selected file from the list
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10.9. Cache Server
The Cache Server is a proc ess designed to speed up any scan (on-demand scan,
scheduled whole computer scan, Resident Shield scan). It gathers and keeps
information of trustworthy files (system files with digital signature etc.): These files
are then considered safe, and during scanning are skipped.
The settings dialog offers two options:
· Caching enabled (on by default) - unchec k the box to switch off the Cache
Server, and empty the cache memory. Please note that scanning might slow
down, and overall performance of your computer decrease, as every single file
in use will be scanned for viruses and spyware first.
· Enable adding new files into cache (on by default) - unchec k the box to
stop adding more files into the cache memory. Any already cached files will be
kept and used until caching is turned off completely, or until the next update
of the virus database.
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10.10. Anti-Rootkit
In this dialog you can edit the Anti-Rootkit component's c onfiguration:
Editing of all functions of the Anti-Rootkit component as provided within this dialog is
also accessible directly from the Anti-Rootkit component's interface.
Mark up the respective check-boxes to specify objects that should be scanned:
· Scan applications
· Scan DLL libraries
· Scan drivers
Further you can pick the rootkit scanning mode:
· Quick rootkit scan - scans only the system folder (typically c:\Windows)
· Full rootkit scan - scans all accessible disks except for A: and B:
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10.11. Update
The Update navigation item opens a new dialog where you c an specify general
parameters regarding the AVG update:
When to update files
In this sec tion you can select between two alternative options: update can be
scheduled for the next PC restart or you can launch the update immediately. By
default, the immediate update option is selected since this way AVG can sec ure the
maximum safety level. Scheduling an update for the next PC restart can only be
recommended if you are sure the computer gets restarted regularly, at least daily.
If you decide to keep the default configuration and launch the update process
immediately, you can specify the circumstances under which a possible required
restart should be performed:
· Require confirmation from the user - you will be asked to approve a PC
restart needed to finalize the update process
· Restart immediately - the computer will be restarted automatically
immediately after the update proc ess has finished, and your approval will not
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be required
· Complete at next computer restart - the update process finalization will be
postponed until the next computer restart - again, please keep in mind that
this option is only recommended if you can be sure the c omputer gets
restarted regularly, at least daily
Post update memory scan
Mark this check box to define you want to launc h a new memory sc an after each
successfully completed update. The latest downloaded update might have contained
new virus definitions, and these could be applied in the scanning immediately.
Additional update options
· Build new system restore point after each program update - before each
AVG program update launch, a system restore point is created. In case the
update process fails and your operating system crashes you can always
restore your OS in its original configuration from this point. This option is
accessible via Start / All Programs / Accessories / System tools / System
Restore, but any changes can be recommended to experienced users only!
Keep this check-box ticked if you want to make use of this functionality.
· Use DNS update - mark this check box to c onfirm you want to use the update
files detection method that eliminates data amount transferred between the update
server and AVG client;
· Require confirmation to close running applications (switched on by default)
will help you make sure no c urrently running applications will be closed without
your permission - if required for the update process to be finalized;
· Check computer time - mark this option to declare you wish to have
notification displayed in case the computer time differs from the correct time
more than specified number of hours.
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10.11.1. Proxy
The proxy server is a stand-alone server or a service running on a PC that guarantees
safer connection to the Internet. According to the specified network rules you can
then access the Internet either directly or via the proxy server; both possibilities can
also be allowed at the same time. Then, in the first item of the Update settings -
Proxy dialog you have to select from the combo box menu whether you want to:
· Use proxy
· Do not use proxy server - default settings
· Try connection using proxy and if it fails, connect directly
If you select any option using proxy server, you will have to specify some further
data. The server settings can be configured either manually or automatically.
Manual configuration
If you select manual configuration (check the Manual option to activate the
respective dialog sec tion) you have to spec ify the following items:
· Server – specify the server’s IP address or the name of the server
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· Port – specify the number of the port that enables Internet access (by
default, this number is set to 3128 but can be set differently – if you are not
sure, contact your network administrator)
The proxy server can also have configured spec ific rules for each user. If your proxy
server is set up this way, check the Use PROXY authentication option to verify that
your user name and password are valid for connecting to the Internet via the proxy
server.
Automatic configuration
If you select automatic configuration (mark the Auto option to activate the
respective dialog sec tion) then please select where the proxy configuration should be
taken from:
· From browser - the configuration will be read from your default internet
browser
· From script - the configuration will be read from a downloaded script with the
function returning the proxy address
· Autodetect - the configuration will be detected automatically directly from the
proxy server
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10.11.2. Dial-up
All parameters optionally defined in the Update settings - Dial-Up connection dialog
refer to the dial-up connection to the Internet. The dialog's fields are inactive until
you check the Use dial-up connections option that ac tivates the fields.
Specify whether you want to connect to the Internet automatically (Automatically
open this connection) or you wish to confirm the connection manually every time (
Ask before connection). For automatic c onnection you should further select whether
the connection should be c losed after the update is finished (Close dial-up
connection when finished).
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10.11.3. URL
The URL dialog offers a list of Internet addresses from which the update files can be
downloaded. The list and its items can be modified using the following control buttons:
· Add – opens a dialog where you can specify a new URL to be added to the list
· Edit - opens a dialog where you can edit the selected URL parameters
· Delete – deletes the selected URL from the list
· Move Up/Move Down – these two buttons are quite important. The first
server in the list is always the one that is used first during every attempt to
update. Therefore by moving servers up and down in the list you are in fact
defining their priority. The Move up button moves the selected URL one
position up in the list, while the Move Down moves the selected URL one
position down in the list
Unchecking the box next to a server's name temporarily disables this server (without
the need of deleting it from the list entirely).
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10.11.4. Manage
The Manage dialog offers two options accessible via two buttons:
· Delete temporary update files - press this button to delete all redundant
update files from your hard disk (by default, these files are being saved for 30
days)
· Revert virus database to previous version – press this button to delete the
latest virus base version from your hard disk, and to return to the previously
saved version (new virus base version will be a part of the following update)
10.12. Remote Administration
The Remote Administration item displays within the Advanced Settings overview
only conditionally in case you have previously selected to have the Remote
Administration installed, i.e. during the installation process you have marked this
option within the Component Selection dialog:
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The Remote Administration settings refer to connecting the AVG c lient station to
the remote administration system. If you plan to connect the respective station to
remote administration please spec ify the following parameters:
· Server - server name (or server IP address) where the AVG Admin Server is
installed
· Port - provide the number of the port on which the AVG c lient communicates
with the AVG Admin Server (port number 4158 is considered as default - if you
use this port number you do not have to spec ify it explicitly)
· Login - if communication between the AVG client and the AVG Admin Server is
defined as secured, provide your username ...
· Password - ... and your password
· Port for incoming messages - number of the port on which the AVG client
accepts incoming messages from the AVG Admin Server
The Test connection button helps you to verify that all above stated data are valid
and can be used to successfully connect to DataCenter.
Note: For a detailed description on remote administration please c onsult the AVG
Business Edition documentation.
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10.13. Server components
10.13.1. Document Scanner for MS SharePoint
In this dialog you will find several preset options related to the Document Scanner
for MS SharePoint document virus scanning performance. This dialog is divided into
several sections:
Logging settings
Log file size field – the log file contains rec ord of various Document Scanner for MS
SharePoint related events, such as program libraries loading notes, virus-found
events, troubleshooting warnings, etc. Use the text filed to set the maximum size of
this file.
Scanning properties
· Use Heuristics – check to use Heuristics detec tion method when scanning
documents. When this option is on, you can filter documents not only by
extension but also the actual contents of the document will be considered.
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· Report Potentially Unwanted Programs and Spyware threats – check to
use the Anti-Spyware engine, i.e. detec t and report suspicious and potentially
unwanted programs when scanning documents.
· Scan inside archives – check to scan contents of archives.
Reporting
· Report password protected archives – arc hives (ZIP, RAR etc.) that are
protected by password are not possible to scan for viruses; check the box to
report these as potentially dangerous.
· Report password protected documents – documents protected by password
are not possible to scan for viruses; check the box to report these as
potentially dangerous.
· Report files containing macros – a macro is a predefined sequence of steps
aimed to make certain tasks easier for a user (MS Word mac ros are widely
known). As such, a macro can contain potentially dangerous instructions, and
you might like to c heck the box to ensure that files with mac ros will be
reported as suspicious.
· Report hidden extensions – hidden extension can make e.g. a suspicious
executable file "something.txt.exe" appear as harmless plain text file
"something.txt"; check the box to report these as potentially dangerous.
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In this dialog you can configure how the Document Scanner for MS SharePoint
component should behave, when it detects a threat. The threats are divided into
several categories:
· Infections – malicious c odes that copy and spread themselves, often
unnoticed until the damage is done.
· PUP (Potentially Unwanted Programs) – such programs, in general, vary
from positively serious to only potential threats to your privacy.
· Warnings – detected objects unable to be scanned.
· Information – includes all detected potential threats that cannot be classified
as any of the above categories.
Use the roll-down menus to selec t an automatic action for each of them:
· None – a document containing such threat will be left alone.
· Move to Vault – every infected document will be moved into Virus Vault
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quarantine environment.
· Remove – a doc ument where a virus is detected will be deleted.
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11. AVG Scanning
Scanning is a crucial part of AVG 9.0 File Server functionality. You can run on-
demand tests or schedule them to run periodic ally at convenient times.
11.1. Scanning Interface
The AVG scanning interface is ac cessible via the Computer Scanner quick link. Clic k
this link to switch to the Scan for threats dialog. In this dialog you will find the
following:
· overview of predefined scans - three types of scans defined by the software
vendor are ready to be used immediately on demand or sc heduled:
o
Scan whole computer
o
Scan specific files or folders
o
Anti-Rootkit scan
· scan scheduling sec tion - where you c an define new tests and create new
schedules as needed.
Control buttons
Control buttons available within the testing interfac e are the following:
· Scan history - displays the Scan results overview dialog with the entire
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history of scanning
· View Virus Vault - opens a new window with the Virus Vault - a space where
detected infections are quarantined
11.2. Predefined Scans
One of the main features of AVG 9.0 File Server is on-demand scanning. On-demand
tests are designed to scan various parts of your computer whenever suspicion of
possible virus infection arises. Anyway, it is strongly recommended to carry out such
tests regularly even if you think that no virus can be found on your computer.
In the AVG 9.0 File Server you will find the following types of scanning predefined by
the software vendor:
11.2.1. Scan Whole Computer
Scan whole computer - scans your entire computer for possible infections and/or
potentially unwanted programs. This test will scan all hard drives of your computer, will
detect and heal any virus found, or remove the detected infection to the Virus Vault.
Scanning of the whole of your computer should be sc heduled on a workstation at least
once a week.
Scan launch
The Scan of a whole computer can be launched direc tly from the scanning interface
by clic king on the scan's icon. No further specific settings have to be configured for
this type of scan, the scanning will start immediately within the Scan is running dialog
(see screenshot). The sc anning can be temporarily interrupted (Pause) or canceled (
Stop) if needed.
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Scan configuration editing
You have the option of editing the predefined default settings of the Scan of the
whole computer. Press the Change scan settings link to get to the Change scan
settings for Scan whole computer dialog. It is recommended to keep to the
default settings unless you have a valid reason to change them!
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· Scanning parameters - in the list of scanning parameters you can switch on/
off specific parameters as needed. By default, most of the parameters are
switc hed on and these will be used automatic ally during scanning.
· Additional scan settings - the link opens a new Additional scan settings
dialog where you can spec ify the following parameters:
o
Computer shutdown options - dec ide whether the computer should be
shut down automatically once the running scanning process is over.
Having confirmed this option (Shutdown computer upon scan
completion), a new option activates that allows the computer to shut
down even if it is c urrently locked (Force shutdown if computer is
locked).
o
Define file types for scanning - further you should decide whether you
want to have scanned:
Ø All file types with the possibility of defining exceptions from scanning
by providing a list of comma separated file extensions that should not
be sc anned;
Ø Selected file types - you can specify that you want to scan only
files that are possibly infectable (files that c annot get infected will
not be scanned, for instance some plain text files, or some other
non-executable files), including media files (video, audio files - if you
leave this box unchecked, it will reduce the scanning time even
more, because these files are often quite large and are not too likely
to be infected by a virus). Again, you can specify by extensions
which files are those that should always be scanned.
Ø Optionally, you can decide you want to Scan files without extension
- this option is on by default, and it is recommended that you keep it
so unless you have a real reason to change it. Files with no extension
are rather suspicious and should be sc anned at all times.
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· Scan process priority - you c an use the slider to change the scanning
process priority. By default, the priority is set to medium level (Automatic scan
) that optimizes the sc anning process speed and the use of system resources.
Alternatively, you can run the scanning process slower which means the
system resources load will be minimized (useful when you need to work on the
computer but you do not care so much how long the scanning takes), or
faster with increased system resources requirements (e.g. when the computer
is temporarily unattended).
· Set additional scan reports - the link opens a new Scan reports dialog
where you can select what types of possible findings should be reported:
Warning: These scan settings are identical to the parameters of a newly defined
scan - as described in the c hapter AVG Scanning / Scan scheduling/ How to Scan.
Should you decide to change the default configuration of the Scan the whole
computer you can then save your new setting as the default configuration to be
used for all further scans of the whole computer.
11.2.2. Scan Specific Files or Folders
Scan specific files or folders - scans only those areas of your computer that you
have selected to be scanned (selected folders, hard disks, floppy discs, CDs, etc.).
The sc anning progress in case of virus detection and its treatment is the same as with
the scan of the whole computer: any virus found is healed or removed to the Virus
Vault. Specific files or folders sc anning can be used to set up your own tests and
their scheduling based on your needs.
Scan launch
The Scan of specific files or folders c an be launched directly from the scanning
interface by clicking on the scan's icon. A new dialog called Select specific files or
folders for scanning opens. In the tree structure of your computer select those
folders you want to have scanned. The path to each selected folder will generate
automatically and appear in the text box in the upper part of this dialog.
There is also a possibility of having a specific folder scanned while all its subfolders are
excluded from this scanning; to do that write a minus sign "-" in front of the
automatically generated path. To exclude the entire folder from scanning use the "!"
parameter.
Finally, to launch the sc anning, press the Start scan button; the scanning process
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itself is basically identical to the scan of a whole computer.
Scan configuration editing
You have the option of editing the predefined default settings of the Scan of specific
files or folders. Press the Change scan settings link to get to the Change scan
settings for Scan of specific files or folders dialog. It is recommended to keep to
the default settings unless you have a valid reason to change them!
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· Scanning parameters - in the list of scanning parameters you can
switc h on/off specific parameters as needed (for detailed description of
this settings please consult chapter AVG Advanced Settings / Scans /
Scan Specific Files or Folders).
· Additional scan settings - the link opens a new Additional scan settings
dialog where you can spec ify the following parameters:
o
Computer shutdown options - dec ide whether the computer should be
shut down automatically once the running scanning process is over.
Having confirmed this option (Shutdown computer upon scan
completion), a new option activates that allows the computer to shut
down even if it is c urrently locked (Force shutdown if computer is
locked).
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o
Define file types for scanning - further you should decide whether you
want to have scanned:
Ø All file types with the possibility of defining exceptions from scanning
by providing a list of comma separated file extensions that should not
be sc anned;
Ø Selected file types - you can specify that you want to scan only
files that are possibly infectable (files that c annot get infected will
not be scanned, for instance some plain text files, or some other
non-executable files), including media files (video, audio files - if you
leave this box unchecked, it will reduce the scanning time even
more, because these files are often quite large and are not too likely
to be infected by a virus). Again, you can specify by extensions
which files are those that should always be scanned.
Ø Optionally, you can decide you want to Scan files without extension
- this option is on by default, and it is recommended that you keep it
so unless you have a real reason to change it. Files with no extension
are rather suspicious and should be sc anned at all times.
· Scan process priority - you c an use the slider to change the scanning
process priority. By default, the priority is set to medium level (Automatic scan
) that optimizes the sc anning process speed and the use of system resources.
Alternatively, you can run the scanning process slower which means the
system resources load will be minimized (useful when you need to work on the
computer but you do not care so much how long the scanning takes), or
faster with increased system resources requirements (e.g. when the computer
is temporarily unattended).
· Set additional scan reports - the link opens a new Scan Reports dialog
where you can select what types of possible findings should be reported:
Warning: These scan settings are identical to the parameters of a newly defined
scan - as described in the c hapter AVG Scanning / Scan scheduling/ How to Scan.
Should you decide to change the default configuration of the Scan specific files or
folders you can then save your new setting as the default configuration to be used
for all further scans of specific files or folders. Also, this configuration will be used as
a template for all of your newly scheduled scans (all customized scans are based on
the current c onfiguration of the Scan of selec ted files or folders).
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11.2.3. Anti-Rootkit Scan
Anti-Rootkit scan searches your computer for possible rootkit (programs and
technologies that can cover malware activity in your computer). If a rootkit is
detected, this does not necessarily mean your computer is infected. In some cases,
specific drivers or sections of regular applications may be misleadingly detected as
rootkits.
Scan launch
Anti-Rootkit scan c an be launched directly from the scanning interface by clicking on
the scan's icon. No further specific settings have to be configured for this type of
scan, the scanning will start immediately within the Scan is running dialog (see
screenshot). The scanning c an be temporarily interrupted (Pause) or canceled (Stop)
if needed.
Scan configuration editing
Anti-Rootkit scan is always launched in the default settings, and editing of the sc an
parameters is only accessible within the AVG Advanced Settings / Anti-Rootkit
dialog. In the scanning interface, only the following configuration is available:
· Automatic scan - you can use the slider to change the scanning process priority.
By default, the priority is set to medium level (Automatic scan) that optimizes the
scanning process speed and the use of system resources. Alternatively, you can run
the scanning process slower which means the system resources load will be
minimized (useful when you need to work on the computer but you do not care so
much how long the scanning takes), or faster with increased system resources
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requirements (e.g. when the computer is temporarily unattended).
· Additional scan settings - this link opens a new Additional scan settings
dialog where you can define possible computer shutdown conditions related to
the Anti-Rootkit scan (Shutdown computer upon scan completion,
possibly Force shutdown if computer is locked):
11.3. Scanning in Windows Explorer
Besides the pre-defined scans launched for the entire computer or its selected areas,
AVG 9.0 File Server also offers the option of quick scanning of a spec ific object
directly in the Windows Explorer environment. If you want to open an unknown file and
you cannot be sure of its content, you may want to have it checked on demand.
Follow these steps:
· Within Windows Explorer highlight the file (or folder) you want to chec k
· Right-click your mouse over the object to open the c ontext menu
· Select the Scan with AVG option to have the file scanned with AVG
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11.4. Command Line Scanning
Within AVG 9.0 File Server there is the option of running the scan from the command
line. You can use this option for instance on servers, or when creating a batch script
to be launched automatically after the computer boot. From the command line, you
can launch the scanning with most parameters as offered in AVG graphical user
interface.
To launc h AVG scan from the command line, run the following command within the
folder where AVG is installed:
· avgscanx for 32 bits OS
· avgscana for 64 bits OS
Syntax of the command
The syntax of the command follows:
· avgscanx /parameter ... e.g. avgscanx /comp for scanning the whole
computer
· avgscanx /parameter /parameter .. with multiple parameters these should
be lined in a row and separated by a space and a slash character
· if a parameters requires specific value to be provided (e.g. the /scan
parameter that requires information on what are the selected areas of your
computer that are to be scanned, and you have to provide an exac t path to
the selected section), the values are divided by commas, for instance:
avgscanx /scan=C:\,D:\
Scanning parameters
To display a complete overview of available parameters, type the respective command
together with the parameter /? or /HELP (e.g. avgscanx /?). The only obligatory
parameter is /SCAN to specify what areas of the computer should be sc anned. For a
more detailed explanation of the options, see the command line parameters overview.
To run the sc an press Enter. During scanning you can stop the process by Ctrl+C or
Ctrl+Pause.
CMD scanning launched from graphic interface
When you run your computer in Windows Safe Mode, there is also a possibility to
launch the command line scan from the graphic user interface. The sc an itself will be
launched from the command line, the Command Line Composer dialog only allows
you to specify most sc anning parameters in the comfortable graphic interfac e.
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Since this dialog is only ac cessible within the Windows Safe Mode, for detailed
description of this dialog please consult the help file opened directly from the dialog.
11.4.1. CMD Scan Parameters
Following please find a list of all parameters available for the c ommand line scanning:
· /SCAN Scan specific files or folders /SCAN=path;path (e.g. /
SCAN=C:\;D:\)
· /COMP Scan whole computer
· /HEUR Use heuristic analyse
· /EXCLUDE Exclude path or files from scan
· /@ Command file /file name/
· /EXT Scan these extensions /for example EXT=EXE,DLL/
· /NOEXT Do not scan these extensions /for example NOEXT=JPG/
· /ARC Scan archives
· /CLEAN Clean automatically
· /TRASH Move infected files to the Virus Vault
· /QT Quick test
· /MACROW Report macros
· /PWDW Report password-protected files
· /IGNLOCKED Ignore locked files
· /REPORT Report to file /file name/
· /REPAPPEND Append to the report file
· /REPOK Report uninfected files as OK
· /NOBREAK Do not allow CTRL-BREAK to abort
· /BOOT Enable MBR/BOOT check
· /PROC Scan active processes
· /PUP Report "Potentially unwanted programs"
· /REG Scan registry
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· /COO Scan cookies
· /? Display help on this topic
· /HELP Display help on this topic
· /PRIORITY Set scan priority /Low, Auto, High/ (see Advanced
settings / Sc ans)
· /SHUTDOWN Shutdown computer upon sc an completion
· /FORCESHUTDOWN Force computer shutdown upon scan c ompletion
· /ADS Scan Alternate Data Streams (NTFS only)
· /ARCBOMBSW Report "archive bombs" (repeatedly compressed archives)
11.5. Scan Scheduling
With AVG 9.0 File Server you c an run scanning on demand (for instance when you
suspect an infection has been dragged to your computer) or based on a scheduled
plan. It is highly recommended to run the scans based on a schedule: this way you
can make sure your computer is protected from any possibility of getting infected, and
you will not have to worry about if and when to launch the sc an.
You should launch the Scan whole computer regularly, at least once a week.
However, if possible, launch the scan of your entire computer daily - as set up in the
scan schedule default c onfiguration. If the computer is "always on" then you can
schedule scans out of working hours. If the computer is sometimes switched off, then
schedule scans to occ ur on a computer start-up when the task has been missed.
To create new scan schedules, see the AVG scanning interface and find the bottom
section called Schedule scans:
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