A V G Fi le S erver 201 1 © 201 0 Copyright A VG T ec hnologies CZ, s.r.o. A ll rights res erved. 1
Document revision 2011.01 (20. 9. 2010)
Copyright AVG Technologies CZ, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, Copyright (C) 1991-2, RSA Data
Security, Inc. C reated 1991.
This product uses code from C-SaCzech library, C opyright (c) 1996-2001 Jaromir Dolecek
(dolecek@ics.muni.cz).
This product uses compression library zlib, C opyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.
This product uses compression library libbzip2, C opyright (c) 1996-2002 Julian R. Seward.
AVG File Server 2011
User Manual
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Contents
........................................................................................................................ 6
1. Introduction
........................................................................................................................ 7
2. AVG Installation Requirements
.......................................................................................................... 7
2.1 Operation Systems Supported
.......................................................................................................... 7
2.2 Minimum & Recommended HW Requirements
........................................................................................................................ 8
3. AVG Installation Options
........................................................................................................................ 9
4. AVG Installation Process
.......................................................................................................... 9
4.1 Welcome
.......................................................................................................... 10
4.2 Activate your AVG license
.......................................................................................................... 11
4.3 Select type of installation
.......................................................................................................... 12
4.4 Custom options
.......................................................................................................... 13
4.5 Install progress
.......................................................................................................... 13
4.6 Installation was successful
........................................................................................................................ 15
5. After Installation
.......................................................................................................... 15
5.1 Product registration
.......................................................................................................... 15
5.2 Access to user interface
.......................................................................................................... 15
5.3 Scanning of the whole computer
.......................................................................................................... 15
5.4 AVG default configuration
........................................................................................................................ 16
6. AVG User Interface
.......................................................................................................... 17
6.1 System Menu
.......................................................................................................... 17
6.1.1 File
.......................................................................................................... 17
6.1.2 Components
.......................................................................................................... 17
6.1.3 History
.......................................................................................................... 17
6.1.4 Tools
.......................................................................................................... 17
6.1.5 Help
.......................................................................................................... 19
6.2 Security Status Info
.......................................................................................................... 20
6.3 Quick Links
.......................................................................................................... 21
6.4 Components Overview
.......................................................................................................... 22
6.5 Server components
.......................................................................................................... 23
6.6 Statistics
.......................................................................................................... 23
6.7 System Tray Icon
........................................................................................................................ 25
7. AVG Components
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.......................................................................................................... 25
7.1 Anti-Virus
.......................................................................................................... 25
7.1.1 Anti-Virus Principles
.......................................................................................................... 25
7.1.2 Anti-Virus Interface
.......................................................................................................... 26
7.2 Anti-Spyware
.......................................................................................................... 26
7.2.1 Anti-Spyware Principles
.......................................................................................................... 26
7.2.2 Anti-Spyware Interface
.......................................................................................................... 28
7.3 Resident Shield
.......................................................................................................... 28
7.3.1 Resident Shield Principles
.......................................................................................................... 28
7.3.2 Resident Shield Interface
.......................................................................................................... 28
7.3.3 Resident Shield Detection
.......................................................................................................... 32
7.4 Update Manager
.......................................................................................................... 32
7.4.1 Update Manager Principles
.......................................................................................................... 32
7.4.2 Update Manager Interface
.......................................................................................................... 34
7.5 License
.......................................................................................................... 36
7.6 Remote Administration
.......................................................................................................... 36
7.7 Anti-Rootkit
.......................................................................................................... 36
7.7.1 Anti-Rootkit Principles
.......................................................................................................... 36
7.7.2 Anti-Rootkit Interface
........................................................................................................................ 39
8. AVG Settings Manager
........................................................................................................................ 42
9. AVG Server Components
.......................................................................................................... 42
9.1 Documents Scanner for MS SharePoint
.......................................................................................................... 42
9.1.1 Document Scanner Principles
.......................................................................................................... 42
9.1.2 Document Scanner Interface
........................................................................................................................ 44
10. AVG for SharePoint Portal Server
.......................................................................................................... 44
10.1 Program Maintenance
.......................................................................................................... 44
10.2 AVG for SPPS Configuration - SharePoint 2007
.......................................................................................................... 46
10.3 AVG for SPPS Configuration - SharePoint 2003
........................................................................................................................ 48
11. AVG Advanced Settings
.......................................................................................................... 48
11.1 Appearance
.......................................................................................................... 50
11.2 Sounds
.......................................................................................................... 51
11.3 Ignore Faulty Conditions
.......................................................................................................... 52
11.4 Virus Vault
.......................................................................................................... 53
11.5 PUP Exceptions
.......................................................................................................... 55
11.6 Scans
.......................................................................................................... 55
11.6.1 Scan Whole Computer
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.......................................................................................................... 55
11.6.2 Shell Extension Scan
.......................................................................................................... 55
11.6.3 Scan Specific Files or Folders
.......................................................................................................... 55
11.6.4 Removable Device Scan
.......................................................................................................... 60
11.7 Schedules
.......................................................................................................... 60
11.7.1 Scheduled Sc an
.......................................................................................................... 60
11.7.2 Virus Database Update Schedule
.......................................................................................................... 60
11.7.3 Program Update Schedule
.......................................................................................................... 70
11.8 Resident Shield
.......................................................................................................... 70
11.8.1 Advanced Settings
.......................................................................................................... 70
11.8.2 Excluded items
.......................................................................................................... 73
11.9 Cache Server
.......................................................................................................... 75
11.10 Anti-Rootkit
.......................................................................................................... 76
11.11 Update
.......................................................................................................... 76
11.11.1 Proxy
.......................................................................................................... 76
11.11.2 Dial-up
.......................................................................................................... 76
11.11.3 URL
.......................................................................................................... 76
11.11.4 Manage
.......................................................................................................... 83
11.12 Remote Administration
.......................................................................................................... 84
11.13 Server components
.......................................................................................................... 84
11.13.1 Document Scanner for MS SharePoint
.......................................................................................................... 84
11.13.2 Detection Actions
.......................................................................................................... 87
11.14 Temporarily disable AVG protec tion
.......................................................................................................... 88
11.15 Product Improvement Programme
........................................................................................................................ 90
12. AVG Scanning
.......................................................................................................... 90
12.1 Scanning Interface
.......................................................................................................... 91
12.2 Predefined Scans
.......................................................................................................... 91
12.2.1 Whole Computer Scan
.......................................................................................................... 91
12.2.2 Scan Specific Files or Folders
.......................................................................................................... 91
12.2.3 Anti-Rootkit Sc an
.......................................................................................................... 101
12.3 Scanning in Windows Explorer
.......................................................................................................... 101
12.4 Command Line Scanning
.......................................................................................................... 101
12.4.1 CMD Scan Parameters
.......................................................................................................... 104
12.5 Scan Scheduling
.......................................................................................................... 104
12.5.1 Schedule Settings
.......................................................................................................... 104
12.5.2 How to Scan
.......................................................................................................... 104
12.5.3 What to Scan
.......................................................................................................... 113
12.6 Scan Results Overview
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.......................................................................................................... 114
12.7 Scan Results Details
.......................................................................................................... 114
12.7.1 Results Overview Tab
.......................................................................................................... 114
12.7.2 Infections Tab
.......................................................................................................... 114
12.7.3 Spyware Tab
.......................................................................................................... 114
12.7.4 Warnings Tab
.......................................................................................................... 114
12.7.5 Rootkits Tab
.......................................................................................................... 114
12.7.6 Information Tab
.......................................................................................................... 122
12.8 Virus Vault
........................................................................................................................ 124
13. AVG Updates
.......................................................................................................... 124
13.1 Update Levels
.......................................................................................................... 124
13.2 Update Types
.......................................................................................................... 124
13.3 Update Process
........................................................................................................................ 126
14. Event History
........................................................................................................................ 128
15. FAQ and Technical Support
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1. Introduction
This user manual provides comprehensive doc umentation for AVG File Server 2011.
Congratulations on your purchase of AVG File Server 2011!
AVG File Server 2011 is one of a range of award winning AVG products designed to
provide you with peac e of mind and total sec urity for your PC. As with all AVG
products AVG File Server 2011 has been c ompletely re-designed, from the ground
up, to deliver AVG’s renowned and accredited security protection in a new, more user
friendly and efficient way. Your new AVG File Server 2011 product has a streamlined
interface combined with more aggressive and faster scanning. More security features
have been automated for your convenience, and new ‘intelligent’ user options have
been included so that you can fit our security features to your way of life. No more
compromising usability over security!
AVG has been designed and developed to protec t your computing and networking
activity. Enjoy the experience of full protection from AVG.
All AVG products offer
· Protec tion that’s relevant to the way you use your computer and the Internet:
banking and shopping, surfing and searching, chatting and emailing, or
downloading files and social networking – AVG has a protection product that’s
right for you
· Hassle-free protection that’s trusted by over 110 million people around the
world and fueled by a global network of highly-experienced researchers
· Protec tion that’s backed by round-the-c lock expert support
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2. AVG Installation Requirements
2.1. Operation Systems Supported
AVG File Server 2011 is intended to protect workstations/servers with the following
operating systems:
· Windows 2003 Server and Windows 2003 Server x64 Edition
· Windows 2008 Server and Windows 2008 Server x64 Edition
(and possibly higher service packs for specific operating systems)
2.2. Minimum & Recommended HW Requirements
Minimum hardware requirements for AVG File Server 2011:
· Intel Pentium CPU 1,5 GHz
· 512 MB of RAM memory
· 470 MB of free hard drive space (for installation purposes)
Recommended hardware requirements for AVG File Server 2011:
· Intel Pentium CPU 1,8 GHz
· 512 MB of RAM memory
· 600 MB of free hard drive space (for installation purposes)
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3. AVG Installation Options
AVG can be installed either from the installation file available on your installation CD, or
you can download the latest installation file from AVG website (http://www.avg.com).
Before you start installing AVG, we strongly recommend that you visit AVG
website (http://www.avg.com) to check for a new installation file. This way
you can be sure to install the latest available version of AVG File Server 2011.
During the installation process you will be asked for your license number. Please make
sure you have it available before starting the installation. The sales number c an be
found on the CD packaging. If you purchased your copy of AVG on-line, your license
number will have been delivered to you via e-mail.
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4. AVG Installation Process
To install AVG File Server 2011 on your computer, you need to get the latest
installation file. You can use the installation file from the CD that is a part of your box
edition but this file might be out-of-date. Therefore we recommended getting the
latest installation file online. You can download the file from AVG website (http://www.
avg.com), the Support Center / Download section.
The installation is a sequence of dialog windows with a brief description of what do at
each step. In the following, we offer an explanation for each dialog window:
4.1. Welcome
The installation process starts with the Welcome dialog window. Here you select the
language used for the installation process, and the default language of AVG user
interface. In the upper section of the dialog window find the drop-down menu with the
list of languages you can chose from:
Attention: Here, you are selecting the language for the installation process. The
language you select will be installed as the default language for AVG user interface,
together with English that is installed automatically. If you want to have installed
other additional languages for the user interface, please define them within the setup
dialog Custom Options.
Further, the dialog provides the full wording of the AVG license agreement. Please read
it c arefully. To confirm that you have read, understood and accept the agreement
press the Accept button. If you do not agree with the license agreement press the
Decline button, and the installation process will be terminated immediately.
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4.2. Activate your AVG license
In the Activate Your License dialog you are invited to fill in your license number into
the provided text field.
The sales number can be found on the CD packaging in your AVG File Server 2011
box. The license number will be in the confirmation email that you received after
purchasing your AVG File Server 2011 on-line. You must type in the number exactly
as shown. If the digital form of the license number is available (in the email), it is
recommended to use the copy and paste method to insert it.
Press the Next button to continue the installation process.
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4.3. Select type of installation
The Select type of installation dialog offers the choic e of two installation options:
Quick Install and Custom Install.
For most users, it is highly recommended to keep to the standard Quick Install that
installs AVG in fully automatic mode with settings predefined by the program vendor.
This configuration provides maximum security combined with the optimal use of
resources. In the future, if the need arises to change the configuration, you will
always have the possibility to do so directly in the AVG application. If you have
selected the Quick Install option, press the Next button to proceed to the following
Install Progress dialog.
Custom Install should only be used by experienced users who have a valid reason to
install AVG with non-standard settings; e.g. to fit specific system requirements.
Having selected this option, press the Next button to proceed to the Custom
Options dialog.
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4.4. Custom options
The Custom Options dialog allows you to set up two parameters of the installation:
Destination Folder
Within the Destination Folder sec tion of the dialog you are supposed to specify the
location where AVG File Server 2011 should be installed. By default, AVG will be
installed to the program files folder located on drive C:. In case the folder does not
exist yet, you will be asked in a new dialog to confirm you agree AVG creates this
folder now. If you want to change this location, use the Browse button to display the
drive structure, and select the respective folder.
Component Selection
The Component Selection section provides an overview of all AVG File Server 2011
components that can be installed. If the default settings do not suit you, you can
remove/add specific components.
However, you can only select from components that are included in your
purchased AVG edition!
Highlight any item in the Component Selection list, and a brief description of the
respective c omponent will be displayed on the right side of this section.
· Language selection
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Within the list of components to be installed, you can define whic h language(s)
AVG should be installed in. Check the Additional installed languages item and
then select the desired languages from the respective menu.
· Server addins - Document Scanner for MS SharePoint
This component scans document files stored in MS SharePoint and protects
against possible threats. It is a crucial part of the whole AVG File Server 2011,
so we strongly recommend to install it.
· AVG Remote Admin Client
If you plan to connect your computer to the AVG Remote Administration, please
mark the respective item to be installed as well.
· Settings Manager
AVG Settings Manager is a small application which allows you to simply and
quickly configure local AVG installations (even those not running under Remote
Administration). It uses configuration files (in .pck format) that can easily
created using AVG Settings Manager on every computer with AVG application
installed. You can then copy these files to any removable device and use them
on every computer. Of course, the same goes for the AVG Settings Manager
itself. For more information on this application click here.
Press the Next button to continue.
4.5. Install progress
The Install Progress dialog shows the progress of the installation process, and does
not require any intervention.
After the installation process is finished, the virus database and program will be
updated automatically. Then, you will be redirected to the next dialog.
4.6. Installation was successful
The Installation was successful dialog confirms that your AVG File Server 2011 has
been fully installed and configured.
If you have previously selected the AVG Remote Admin Client item to be installed (see
Custom Options), the dialog appears with the following interface:
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You need to specify AVG DataCenter parameters - please provide the connection
string to AVG DataCenter in the form of server:port. If this information is not available
at the moment, leave the field blank and you can set the configuration later in within
the Advanced Settings / Remote Administration dialog. For detailed information on AVG
Remote administration please consult AVG Business Edition user manual; to be
downloaded from AVG website (http://www.avg.com).
I agree to participate in the AVG 2011 web safety and Product Improvement
Programme ... - mark this checkbox to agree you want to participate in the Product
Improvement Programme (for details see chapter AVG Advanced Settings / Product
Improvement Programme) that c ollects anonymous information on detected threats in
order to increase the overall Internet security level.
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5. After Installation
5.1. Product registration
Having finished the AVG File Server 2011 installation, please register you product
online on AVG website (http://www.avg.com), Registration page (follow the
instruction provided directly in the page). After the registration you will be able to
gain full access to your AVG User account, the AVG Update newsletter, and other
services provided exclusively for registered users.
5.2. Access to user interface
The AVG User Interface is accessible in several ways:
· double-click the AVG system tray icon
· double-click the AVG icon on the desktop
· from the menu Start/Programs/AVG 2011/AVG User Interface
5.3. Scanning of the whole computer
There is a potential risk that a computer virus has been transmitted to your computer
prior to AVG File Server 2011 installation. For this reason you should run a Scan of
the whole computer to make sure there are no infections on your PC.
For instructions on running a Scan of the whole computer please c onsult the
chapter AVG Scanning.
5.4. AVG default configuration
The default configuration (i.e. how the application is set up right after installation) of
AVG File Server 2011 is set up by the software vendor so that all components and
functions are tuned up to achieve optimum performance.
Unless you have a real reason to do so, do not change the AVG configuration!
Changes to settings should only be performed by an experienced user.
Some minor editing of AVG components settings is accessible directly from the
specific component user interface. If you feel you need to change the AVG
configuration to better suit your your needs, go to AVG Advanced Settings: select
the system menu item Tools/Advanced settings and edit the AVG configuration in
the newly opened AVG Advanced Settings dialog.
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6. AVG User Interface
AVG File Server 2011 open with the main window:
The main window is divided into several sections:
· System Menu (top system line in the window) is the standard navigation that
allows you to access all AVG components, services, and features - details >>
· Security Status Info (upper section of the window) provides you with
information on the current status of your AVG program - details >>
· Quick Links (left section of the window) allow you to quickly access the most
important and most frequently used AVG tasks - details >>
· Components Overview (central sec tion of the window) offer an overview of
all installed AVG c omponents - details >>
· Statistics (left bottom section of the window) provide you with all statistical
data regarding the programs operation - details >>
· System Tray Icon (bottom right corner of the monitor, on the system tray)
indic ates the AVG current status - details >>
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6.1. System Menu
The System menu is the standard navigation used in all Windows applications. It is
located horizontally in the very top part of the AVG File Server 2011 main window.
Use the system menu to access specific AVG components, feature, and services.
The system menu is divided into five main sections:
6.1.1. File
· Exit - closes the AVG File Server 2011's user interface. However, the AVG
application will continue running in the background and your computer will still
be protected!
6.1.2. Components
The Components item of the system menu includes links to all installed AVG
components, opening their default dialog page in the user interfac e:
· System overview - switch to the default user interface dialog with the
overview of all installed c omponents and their status
· Server components - displays the available security components and their
status overview - details >>
· Anti-Virus ensures that your computer is protec ted from viruses trying to
enter your computer - details >>
· Anti-Spyware ensures that your computer is protected from spyware and
adware - details >>
· Resident Shield runs in the background and scans files as they are copied,
opened or saved - details >>
· Update Manager controls all AVG updates - details >>
· License displays the license number, type and expiration date - details >>
· Remote Administration is only displayed in case you have specified during
the installation process that you want to have this component installed.
· Anti-Rootkit detects programs and technologies trying to camouflage malware
- details >>
6.1.3. History
· Scan results - switches to the AVG testing interface, specifically to the Scan
Results Overview dialog
· Resident Shield Detection - open a dialog with an overview of threats
detected by Resident Shield
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· Virus Vault - opens the interface of the quarantine space (Virus Vault) to
where AVG removes all detected infections that cannot be healed automatically
for some reason. Inside this quarantine the infected files are isolated and your
computer's security is guaranteed, and at the same time the infected files are
stored for possible future repair.
· Event History Log - opens the history log interface with an overview of all
logged AVG File Server 2011 actions.
6.1.4. Tools
· Scan computer - switches to the AVG scanning interface and launches a scan
of the whole c omputer
· Scan selected folder - switches to the AVG scanning interface and allows you
to define within the tree structure of your computer which files and folders
should be scanned
· Scan file - allows you to run an on-demand test over a single file selected from
the tree structure of your disk
· Update - automatically launches the update process of AVG File Server 2011
· Update from directory - runs the update process from the update files
located in a specified folder on your local disk. However, this option is only
recommended as an emergency, e.g. in situations where there is no connection
to the Internet (for example, your computer is infected and disconnected
from the Internet; your computer is connected to a network with no acc ess
to the Internet, etc .). In the newly opened window select the folder where
you have previously placed the update file, and launch the update process.
· Advanced settings - opens the AVG advanced settings dialog where you
can edit the AVG File Server 2011 configuration. Generally, it is recommended
to keep the default settings of the application as defined by the software
vendor.
6.1.5. Help
· Contents - opens the AVG help files
· Get Help Online - opens AVG website (http://www.avg.com) at the customer
support center page
· Your AVG Web - opens AVG website (http://www.avg.com)
· About Viruses and Threats - opens the online Virus Encyclopedia where you
can look up detailed information on the identified virus
· Download AVG Rescue CD - opens web browser pointing to the AVG Rescue
CD download page.
· Reactivate - opens the Activate AVG dialog with the data you have entered
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in the Personalize AVG dialog of the installation process. Within this dialog
you can enter your license number to either replace the sales number (the
number you have installed AVG with), or to replace the old license number (e.
g. when upgrading to a new AVG product).
· Register now - connects to the registration page of AVG website (http://
www.avg.com). Please fill in your registration data; only customers who
register their AVG product can receive free technical support.
Note: If using the trial version of AVG File Server 2011, the latter two items
appear as Buy now and Activate, alowing you to buy the full version of the
program right away. For AVG File Server 2011 installed with a sales number,
the items display as Register and Activate. For more information please
consult the License section of this documentation.
· About AVG - opens the Information dialog with five tabs providing data on
program name, program and virus database version, system info, license
agreement, and contact information of AVG Technologies CZ.
6.2. Security Status Info
The Security Status Info section is located in the upper part of the AVG main
window. Within this sec tion you will always find information on the current security
status of your AVG File Server 2011. Please see an overview of icons possibly
depicted in this section, and their meaning:
- The green icon indicates that your AVG is fully functional. Your computer
is completely protected, up to date and all installed components are working
properly.
- The orange icon warns that one or more components are incorrectly
configured and you should pay attention to their properties/settings. There is no
critical problem in AVG and you have probably decided to switch some
component off for some reason. You are still protected by AVG. However, please
pay attention to the problem component's settings! Its name will be provided in
the Security Status Info section.
This icon also appears if for some reason you have dec ided to ignore a
component's error status (the "Ignore component state" option is available from
the context menu opened by a right-c lick over the respective component's ic on
in the component overview of the AVG main window). You may need to use this
option in a specific situation but it is stric tly recommended to switch off the "
Ignore component state" option as soon as possible.
- The red icon indicates that AVG is in critical status! One or more
components does not work properly and AVG cannot protect your computer.
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Please pay immediate attention to fixing the reported problem. If you are not
able to fix the error yourself, contac t the AVG technical support team.
In case AVG is not set to the optimum performance, a new button named Fix
(alternatively Fix all if the problem involves more than one component)
appears next to the security status information. Press the button to launch an
automatic process of program checkout and configuration. This is an easy way
to set AVG to the optimum performance and reach the maximum security level!
It is strongly recommended that you pay attention to Security Status Info and in
case the report indicates any problem, go ahead and try to solve it immediately.
Otherwise your computer is at risk!
Note: AVG status information can also be obtained at any moment from the system
tray icon.
6.3. Quick Links
Quick links (in the left section of the AVG User Interface) allow you to immediately
access the most important and most frequently used AVG features:
· Overview - use this link to switc h from any c urrently opened AVG interfac e to
the default one with an overview of all installed components - see c hapter
Components Overview >>
· Scan now - by default, the button provides information (scan type, date of
last launch) of the last scan launched. You can either execute the Scan now
command to launch the same sc an again, or follow the Computer scanner link
to open the AVG scanning interfac e where you can run scans, schedule scans,
or edit their parameters - see chapter AVG Scanning >>
· Update now - the link provides the date of the last launch of the update
process. Press the button to open the updating interface, and run AVG update
process immediately - see chapter AVG Updates >>
· Server components - this link takes you to the Server components
overview.
These links are accessible from the user interface at all times. Once you use a quick
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link to run a specific process, the GUI will switch to a new dialog but the quick links
are still available. Moreover, the running process is further graphically depicted.
6.4. Components Overview
The Components Overview section is located in the central part of the AVG User
Interface. The sec tion is divided into two parts:
· Overview of all installed components consisting of a panel with the
component's ic on and the information of whether the respective component is
active or inactive
· Description of a selected component
Within the AVG File Server 2011 the Components Overview section contains
information on the following components:
· Anti-Virus ensures that your computer is protec ted from viruses trying to
enter your computer - details >>
· Anti-Spyware ensures that your computer is protected from spyware and
adware - details >>
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6.5. Server components
The Server components section is located in the central part of the AVG User
Interface. The sec tion is divided into two parts:
· Overview of all installed components consisting of a panel with the
component's ic on and the information of whether the respective component is
active or inactive
· Description of a selected component
Within the AVG File Server 2011 the Server components section contains
information on the following components:
· SharePoint scans document files stored in MS SharePoint and protec ts against
possible threats - details >>
Single-click any c omponent's icon to highlight it within the components overview. At
the same time, the c omponent's basic functionality description appears in the bottom
part of the user interfac e. Double-click the icon to open the components own
interface with a list of basic statistic al data.
Right-click your mouse over a component's icon to expand a c ontext menu: besides
opening the c omponent's graphic interface you can also select to Ignore component
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state. Select this option to express you are aware of the component's error state but
for some reason you wish to keep your AVG so and you do not want to be warned by
the system tray icon change.
6.6. Statistics
The Statistics section is located in the left bottom part of the AVG User Interface. It
offers a list of information regarding the program's operation:
· Virus DB - informs you about the currently installed version of the virus
database
· AVG version - informs you about the AVG version installed (the number is in
the form of 10.0.xxxx, where 10.0 is the product line version, and xxxx stands
for the number of the build)
· License expires - provides the date of your AVG license expiration
6.7. System Tray Icon
System Tray Icon (on your Windows taskbar) indicates the current status of your
AVG File Server 2011. It is visible at all times on your system tray, no matter
whether your AVG main window is opened or closed:
If in full color , the System Tray Icon indicates that all AVG components are active
and fully functional. Also, AVG system tray icon can be displayed in full color if AVG is
in error state but you are fully aware of this situation and you have deliberately
decided to Ignore the component state. An icon with an exc lamation mark
indic ates a problem (inactive component, error status, etc.). Double-click the
System Tray Icon to open the main window and edit a component.
The system tray icon further informs on current AVG activities and possible status
changes in the program (e.g. automatic launch of a scheduled scan or update,a
component's status change, error status occurrence, ...) via a pop-up window
opened from the AVG system tray icon:
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The System Tray Icon can also be used as a quick link to ac cess the AVG main
window at any time - double click on the icon. By right-click on the System Tray Icon
you open a brief context menu with the following options:
· Open AVG User Interface - clic k to open the AVG User Interfac e
· Scans - click to open the context menu of predefined scans (Whole Computer
scan, Scan Specific Files or Folders, Anti-Rootkit scan) and select the required
scan, it will be launched immediately
· Running scans - this item is displays only in case a scan is currently running
on your computer. For this scan you can then set its priority, alternatively
stop or pause the running scan. Further, the following actions are accessible:
Set priority for all scans, Pause all scans or Stop all scans.
· Update now - launches an immediate update
· Help - opens the help file on the start page
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7. AVG Components
7.1. Anti-Virus
7.1.1. Anti-Virus Principles
The antivirus software's scanning engine scans all files and file activity (opening/
closing files, etc.) for known viruses. Any detected virus will be blocked from taking
any ac tion and will then be cleaned or quarantined. Most antivirus software also uses
heuristic scanning, where files are scanned for typical virus characteristics, so called
viral signatures. This means that the antivirus scanner can detect a new, unknown
virus, if the new virus contains some typical characteristics of existing viruses.
The important feature of antivirus protection is that no known virus can run on
the computer!
Where just a single technology might fall short of detecting or identifying a virus, AntiVirus c ombines several technologies to ensure that your computer is protec ted from
viruses:
· Scanning - searching for character strings that are characteristic of a given
virus
· Heuristic analysis - dynamic emulation of the scanned object’s instructions in a
virtual computer environment
· Generic detection - detection of instructions characteristic of the given virus/
group of viruses
AVG is also able to analyze and detect executable applications or DLL libraries that
could be potentially unwanted within the system. We call such threats Potentially
Unwanted Programs (various kinds of spyware, adware etc .). Furthermore, AVG scans
your system registry for suspicious entries, temporary Internet files and tracking
cookies, and allows you to treat all potentially harmful items in the same way as any
other infection.
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7.1.2. Anti-Virus Interface
The Anti-Virus component's interface provides some basic information on the
component's functionality, information on the component's c urrent status (Anti-Virus
component is active.), and a brief overview of Anti-Virus statistics:
· Number of definitions - number provides the count of viruses defined in the
up-to-date version of the virus database
· Database release - specifies when and at what time the virus database was
last updated
· Database version - defines the number of the currently installed virus
database version; and this number increases with every virus base update
There is just one operating button available within this component's interface (Back) press the button to return to the default AVG user interface (components overview).
7.2. Anti-Spyware
7.2.1. Anti-Spyware Principles
Spyware is usually defined as a type of malware, i.e. software, that gathers
information from a user's computer without the user's knowledge or consent. Some
spyware applic ations may also be installed on purpose and often contain
advertisements, window pop-ups or different types of unpleasant software.
Currently, the most common source of infection is websites with potentially dangerous
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content. Other methods of transmission, such as via e-mail or transmission by worms
and viruses are also prevalent. The most important protection is to use an always-on
background scanner, Anti-Spyware, that works like a resident shield and scans your
applications in the background as you run them.
There is also the potential risk that malware has been transmitted to your computer
prior to AVG installation, or that you have neglected to keep your AVG File Server
2011 up-to-date with the latest database and program updates. For this reason, AVG
allows you to fully scan your computer for malware/spyware using the scanning
feature. It also detects sleeping and non-active malware, i.e. malware that has been
downloaded but not yet ac tivated.
7.2.2. Anti-Spyware Interface
The Anti-Spyware component's interface provides a brief overview on the
component's functionality, information on the component's c urrent status, and some
Anti-Spyware statistics:
· Spyware definitions - number provides the count of spyware samples defined
in the latest spyware database version
· Database release - specifies when and at what time the spyware database
was updated
· Database version - defines the number of the latest spyware database
version; and this number increases with every virus base update
There is just one operating button available within this component's interface (Back) press the button to return to the default AVG user interface (components overview).
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7.3. Resident Shield
7.3.1. Resident Shield Principles
The Resident Shield component gives your computer continuous protection. It scans
every single file that is being opened, saved, or c opied, and guards the system areas
of the computer. When Resident Shield discovers a virus in a file that is accessed, it
stops the operation currently being performed and does not allow the virus to activate
itself. Normally, you do not even notice the process, as it runs "in the background",
and you only get notified when threats are found; at the same time, Resident Shield
blocks ac tivation of the threat and removes it. Resident Shield is being loaded in the
memory of your computer during system startup.
What the Resident Shield can do:
· Scan for specific kinds of possible threats
· Scan removable media (flash disk etc.)
· Scan files with specific extensions or without extensions at all
· Allow exc eptions from scanning – specific files or folders that should never be
scanned
Warning: Resident Shield is loaded in the memory of your computer during
startup, and it is vital that you keep it switched on at all times!
7.3.2. Resident Shield Interface
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Besides an overview of the Resident Shield functionality, and the information on the
component's status, the Resident Shield interface offers some statistic data as well:
· Resident Shield has been running for - provides the time since the latest
component's launch
· Threats detected and blocked - number of detec ted infections that were
prevented from being run/opened (if needed, this value can be reset; e.g. for
statistic purposes - Reset value)
Resident Shield settings
In the bottom part of the dialog window you will find the section called Resident
Shield settings where you can edit some basic settings of the component's
functionality (detailed configuration, as with all other c omponents, is available via the
Tools/Advanced settings item of the system menu).
The Resident Shield is active option allows you to easily switc h on/off resident
protection. By default, the function is on. With resident protection on you can further
decide how the possibly detected infections should be treated (removed):
o
either automatically (Remove all threats automatically)
o
or only after the user's approval (Ask me before removing threats)
This choice has no impac t on the security level, and it only reflects your preferences.
In both c ases, you can still select whether you want to Scan for tracking cookies. In
specific cases you can switc h this option on to achieve maximum security levels,
however it is switched off by default. (cookies = parcels of text sent by a server to a
web browser and then sent back unchanged by the browser each time it accesses
that server. HTTP cookies are used for authenticating, tracking, and maintaining
specific information about users, such as site preferences or the contents of their
electronic shopping carts).
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not c hange the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, select the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
Control buttons
The control buttons available within the Resident Shield interface are as follows:
· Manage exceptions - opens the Resident Shield - Excluded Items dialog
where you can define folders and files that should be left out from the
Resident Shield scanning
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· Save changes - press this button to save and apply any changes made in this
dialog
· Cancel - press this button to return to the default AVG user interface (
components overview)
7.3.3. Resident Shield Detection
Resident Shield scans files as they are copied, opened or saved. When a virus or any
kind of threat is detected, you will be warned immediately via the following dialog:
Within this warning dialog you will find data on the file that was detected and assigned
as infected (File name), the name of the recognized infection (Threat name), and a
link to the Virus encyclopedia where you can find detailed information on the
detected infection, if known (More info).
Further, you have to decide what action should be taken now - the following options
are available:
Please note that, upon specific conditions (what kind of file is infected, and
where it is located), not all of the options are always available!
· Remove threat as Power User - check the box if you suppose that you
might not have sufficient rights to remove the threat as a c ommon user. Power
Users have extensive acc ess rights, and if the threat is located in a c ertain
system folder, you might need to use this chec kbox to successfully remove it.
· Heal - this button only appears if the detected infection can be healed. Then,
it removes it from the file, and restores the file to the original state. If the file
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itself is a virus, use this function to delete it (i.e. removed to the Virus Vault)
· Move to Vault - the virus will be moved to AVG Virus Vault
· Go to file - this option redirects you to the exact location of the suspicious
object (opens new Windows Explorer window)
· Ignore - we strictly recommend NOT TO use this option unless you have a
very good reason to do so!
In the bottom sec tion of the dialog you c an find the link Show details - click it to
open a pop-up window with detailed information on the process running while the
infection was detected, and the process' identification.
The entire overview of all threats detec ted by Resident Shield can be found in the
Resident Shield detection dialog accessible from system menu option History /
Resident Shield detection:
The Resident Shield detection offers an overview of objects that were detected by
the Resident Shield, evaluated as dangerous and either cured or moved to the Virus
Vault. For each detected object the following information is provided:
· Infection- description (possibly even name) of the detected object
· Object - object location
· Result - action performed with the detected object
· Detection time - date and time the object was detected
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· Object Type - type of the detected object
· Process - what action was performed to call out the potentially dangerous
object so that it could be detected
In the bottom part of the dialog, under the list, you will find information on total
number of detected objects listed above. Further you can export the entire list of
detected objects in a file (Export list to file) and delete all entries on detected
objects (Empty list). The Refresh list button will update the list of finding detected
by Resident Shield. The Back button switches you back to the default AVG user
interface (components overview).
7.4. Update Manager
7.4.1. Update Manager Principles
No security software can guarantee true protec tion from various types of threats
unless it is regularly updated! Virus writers are always looking for new flaws that they
can exploit in both software and operating systems. New viruses, new malware, new
hacking attac ks appear daily. For this reason, software vendors are continually issuing
updates and security patches, to fix any security holes that are discovered.
It is crucial to update your AVG regularly!
The Update Manager helps you to control regular updating. Within this component
you can schedule automatic downloads of update files either from the Internet, or the
local network. Essential virus definition updates should be daily if possible. Less urgent
program updates can be weekly.
Note: Please pay attention to the AVG Updates chapter for more information on
update types and levels!
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7.4.2. Update Manager Interface
The Update Manager's interface displays information about the component's
functionality and its current status, and provides the relevant statistical data:
· Latest update - specifies when and at what time the database was updated
· Virus database version - defines the number of the currently installed virus
database version; and this number increases with every virus base update
· Next scheduled update - spec ifies when and at what time the database is
scheduled to be updated again
Update Manager settings
In the bottom part of the dialog you can find the Update Manager settings section
where you can perform some changes to the rules of the update process launch. You
can define whether you wish the update files to be downloaded automatically (Start
automatic updates) or just on demand. By default, the Start automatic updates
option is switc hed on and we recommend to keep it that way! Regular download of the
latest update files is crucial for proper functionality of any sec urity software!
Further you can define when the update should be launched:
o
Periodically - define the time interval
o
At a specific time interval - define the exact day time the update should be
launched
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By default, the update is set for every 4 hours. It is highly recommended to keep this
setting unless you have a true reason to change it!
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not c hange the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, select the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
Control buttons
The control buttons available within the Update Manager interfac e are as follows:
· Update now - launches an immediate update on demand
· Save changes - press this button to save and apply any changes made in this
dialog
· Cancel - press this button to return to the default AVG user interface (
components overview)
7.5. License
In the Licence component interfac e you will find a brief text describing the
component's functionality, information on its c urrent status, and the following
information:
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· License number - provides the shortened form of your license number (for
security reasons the last four symbols are missing). When entering your
license number, you have to be absolutely precise and type it exactly as
shown. Therefore we strongly recommend to always use "copy & paste"
method for any manipulation with the license number.
· License type - spec ifies the product type installed.
· License expires - this date determines the period of validity of your license. If
you want to go on using AVG File Server 2011 after this date you have to
renew your license. The license renewal can be performed online on AVG
website.
· Number of seats - how many workstations on which you are entitled to install
your AVG File Server 2011.
Control buttons
· Register - connects to the registration page of AVG website (http://www.
avg.com). Please fill in your registration data; only customers who register
their AVG product can receive free technic al support.
· Re-activate - opens the Activate AVG dialog with the data you have entered
in the Personalize AVG dialog of the installation process. Within this dialog
you can enter your license number to either replace the sales number (the
number you have installed AVG with), or to replace the old license number (e.
g. when upgrading to a new AVG product).
Note: If using the trial version of AVG File Server 2011, the buttons appear as
Buy now and Activate, alowing you to buy the full version of the program right
away. For AVG File Server 2011 installed with a sales number, the buttons
display as Register and Activate.
· Back - press this button to return to the default AVG user interface (
components overview).
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7.6. Remote Administration
The Remote Administration component only displays in the user interfac e of AVG
File Server 2011 in case you have installed the network edition of your product (see
component License). In the Remote Administration dialog you can find the
information on whether the component is active and c onnected to server. All settings
of the Remote Administration component is to be done within the Advanced
Settings / Remote Administration.
For detailed description of the c omponent's options and functionality within the AVG
Remote Administration system please refer to the specific documentation dedicated to
this topic exc lusivety. This documentation is available for download at AVG website (
www.avg.com), in the Support center / Download / Documentation section.
Control buttons
· Back - press this button to return to the default AVG user interface (
components overview).
7.7. Anti-Rootkit
A rootkit is a program designed to take fundamental control of a computer system,
without authorization by the system's owners and legitimate managers. Ac cess to the
hardware is rarely required as a rootkit is intended to seize c ontrol of the operating
system running on the hardware. Typically, rootkits act to obscure their presence on
the system through subversion or evasion of standard operating system security
mec hanisms. Often, they are also Trojans as well, thus fooling users into believing
they are safe to run on their systems. Techniques used to accomplish this can include
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concealing running processes from monitoring programs, or hiding files or system data
from the operating system.
7.7.1. Anti-Rootkit Principles
AVG Anti-Rootkit is a specialized tool detecting and effectively removing dangerous
rootkits, i.e. programs and tec hnologies that c an camouflage the presence of malicious
software on your computer. AVG Anti-Rootkit is able to detect rootkits based on a
predefined set of rules. Please note, that all rootkits are detected (not just the
infected). In case AVG Anti-Rootkit finds a rootkit, it does not necessarily mean the
rootkit is infected. Sometimes, rootkits are used as drivers or they are a part of
correct applications.
7.7.2. Anti-Rootkit Interface
The Anti-Rootkit user interface provides a brief description of the component's
functionality, informs on the component's c urrent status, and also brings information
on the last time the Anti-Rootkit test was launched (Last rootkit search). The Anti-
Rootkit dialog further provides the Tools/Advanced Settings link. Use the link to get
redirected to the environment for advanced configuration of Anti-Rootkit component.
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not c hange the AVG
configuration. Any changes to settings should only be performed by an experienced
user.
Anti-Rootkit settings
In the bottom part of the dialog you can find the Anti-Rootkit settings section where
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you can set up some elementary functions of the rootkit presence scanning. First,
mark up the respective chec k-boxes to specify objects that should be scanned:
· Scan applications
· Scan DLL libraries
· Scan drivers
Further you can pick the rootkit scanning mode:
· Quick rootkit scan - scans all running proc esses, loaded drivers and the
system folder (typically c:\Windows)
· Full rootkit scan - scans all running processes, loaded drivers, the system
folder (typically c:\Windows), plus all local disks (including the flash disk, but
excluding floppy disk/CD drives)
Control buttons
· Search for rootkits - since the rootkit scan is not an implicit part of the Scan
of the whole computer, you can run the rootkit scan directly from the Anti-
Rootkit interfac e using this button
· Save changes - press this button to save all changes made in this interface
and to return to the default AVG user interface (c omponents overview)
· Cancel - press this button to return to the default AVG user interface (
components overview) without having saved any changes you made
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8. AVG Settings Manager
The AVG Settings Manager is a tool suitable mainly for smaller networks that allows
you to copy, edit and distribute AVG configuration. The configuration can be saved to
a portable device (USB flash drive etc.) and then applied manually to chosen stations.
The tool is included in the installation of AVG and available via Windows Start menu:
All Programs/AVG 2011/AVG Settings Manager
· Edit AVG configuration of this computer
Use this button to open dialog with advanced settings of your local AVG. All
changes made here will be reflected also to the local AVG installation.
· Load and edit AVG configuration file
If you already have an AVG configuration file (.pck), use this button to open it
for editing. Once you c onfirm your changes by the OK or Apply button, the file
will be replaced with the new settings!
· Apply configuration from file to AVG on this computer
Use this button to open an AVG configuration file (.pck) and apply it to the local
installation of AVG.
· Store local AVG configuration to a file
Use this button to save the AVG configuration file (.pck) of the local AVG
installation. If you did not set a password for the Allowed actions, you may
experience the following dialog:
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Answer Yes if you wish to set the password for ac cess to Allowed items now
and then fill-in the required information and confirm your choice. Answer No to
skip the password creation and continue to save the local AVG configuration to a
file.
· Clone AVG installation
This option allows you to make a copy of the local AVG installation by c reating
an installation package with custom options. The clone includes most of the AVG
settings with the exception of the following:
o
Language settings
o
Sounds settings
o
Firewall configuration
o
Allowed list and potentially unwanted programs exceptions of the Identity
protection component.
To proceed first select folder where the installation script will be saved.
Then from the drop-down menu select one of the following:
o
Hidden installation - no information will be displayed during the setup
process.
o
Show installation progress only - the installation will not require any
user attention, but the progress will be fully visible.
o
Show installation wizard - the installation will be visible and user will
need to manually confirm all steps.
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Use either the Download button to download the latest available AVG
installation package directly from the AVG website to the selected folder or
manually put the AVG installation package into that folder.
You can use the Proxy button to define a proxy server settings if your network
requires this for a successful connection.
By clicking OK the cloning process begins and should shortly finish. You may also
experience a dialog asking about setting password to Allowed items (see above).
Once finished, there should be AvgSetup.bat available in the chosen folder
along with other files. If you run the AvgSetup.bat file, it will install AVG
according to the parameters chosen above.
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9. AVG Server Components
9.1. Documents Scanner for MS SharePoint
9.1.1. Document Scanner Principles
The purpose of the Document Scanner for MS SharePoint server component is to
scan documents stored in MS SharePoint. If any viruses are detected, they are moved
to the Virus Vault, or completely removed.
Microsoft SharePoint is a collection of products and software elements that
includes, among a growing selection of components, Internet Explorer–based
collaboration functions, process management modules, search modules and a
document-management platform. SharePoint can be used to host web sites
that access shared workspaces, information stores and documents.
9.1.2. Document Scanner Interface
Besides an overview of the most important statistical data and the information on the
component's current status (Component is active), the Documents Scanner for MS
SharePoint interface offers some a brief overview of component's statistics:
· Checked documents - number of doc uments checked since a certain date
· Detected threats - number of detected infections since a certain date
You can update these statistics at any time by clicking the Refresh statistical
values link. New data will appear almost immediately. If you want to set all statistical
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values to zero, c lick the Reset statistical values link. Finally, clic king the Scan
results link will trigger a new dialog containing a list of scan results. Sort the data in
the list using radio buttons and/or tabs.
Control buttons
The control buttons available within the Documents Scanner for MS SharePoint
interface are as follows:
· Settings - opens new dialog where you can adjust several parameters related
to the Document Scanner for MS SharePoint document virus scanning
performance (for more info on this dialog read the Advanced Settings for the
Document Scanner for MS SharePoint and/or Detection actions chapters).
· Back - press this button to return to the default Server components
interface.
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10. AVG for SharePoint Portal Server
This chapter deals with AVG maintenance on MS SharePoint Portal Server that can
be considered a special type of a file server.
10.1. Program Maintenance
AVG for SharePoint Portal Server uses the Microsoft SP VSAPI 1.4 virus-scanning
interface for the protection of your server against possible virus infection. The objects
on the server are tested for the presence of malware when they are downloaded and/
or uploaded from or on the server by your users. The configuration of the anti-virus
protection can be set up using the Central Administration interface of your
SharePoint Portal Server. Within the Central Administration you can also view and
manage the AVG for SharePoint Portal Server log file.
You can launch the SharePoint Portal Server Central Administration when you are
logged in on the computer that your server is running on. The administration interface
is web-based (as well as the user interface of the SharePoint Portal Server) and you
can open it using the SharePoint Central Administration option in the Programs/
Microsoft Office Server folder (depending on your version also SharePoint Portal
Server) of the Windows Start menu, or by navigating to Administrative Tools and
selecting Sharepoint Central Administration.
You can also ac cess the SharePoint Portal Server Central Administration web page
remotely using the proper access rights and URL.
10.2. AVG for SPPS Configuration - SharePoint 2007
In the SharePoint 3.0 Central Administration interface you can easily configure the
performance parameters and actions of the AVG for SharePoint Portal Server
scanner. Choose the Operations option in the Central Administration section. A
new dialog will appear. Select Antivirus item in the Security Configuration part.
The following window will then be displayed:
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You can configure various AVG for SharePoint Portal Server anti-virus scanning
actions and performance features here:
· Scan documents on upload – enable/disable the sc anning of documents being
uploaded
· Scan documents on download – enable/disable the sc anning of documents
being downloaded
· Allow users to download infected documents – allow/disallow users to
download infected doc uments
· Attempt to clean infected documents – enable/disable automatic healing of
infected documents (when possible)
· Time out duration (in sec onds) – the maximum number of seconds the virus
scanning process will run after single launch (dec rease the value when the
server’s response seems to be slow when scanning the documents)
· Number of threads – you can specify the number of virus scanning threads
that can run simultaneously; increasing the number may speed up the scanning
due to the higher level of parallelism, but it can increase the server’s response
time on the other hand
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10.3. AVG for SPPS Configuration - SharePoint 2003
In the SharePoint Portal Server Central Administration interfac e you can easily
configure the performance parameters and ac tions of the AVG for SharePoint Portal
Server sc anner. Choose the Antivirus Actions Configuration option in the Security
Configuration section:
The following window will then be displayed:
You can configure various AVG for SharePoint Portal Server anti-virus scanning
actions and performance features here:
· Scan documents on upload – enable/disable the sc anning of documents being
uploaded
· Scan documents on download – enable/disable the sc anning of documents
being downloaded
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· Allow users to download infected documents – allow/disallow users to
download infected doc uments
· Attempt to clean infected documents – enable/disable automatic healing of
infected documents (when possible)
· Time limit of scanning – the maximum number of seconds the virus scanning
process will run after single launch (decrease the value when the server’s
response seems to be slow when scanning the documents)
· Use max. X sub-processes when scanning documents – the X specifies the
number of virus scanning threads that c an run simultaneously; increasing the
number may speed up the scanning due to the higher level of parallelism, but it
can increase the server’s response time on the other hand
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11. AVG Advanced Settings
The advanced c onfiguration dialog of AVG File Server 2011 opens in a new window
named Advanced AVG Settings. The window is divided into two sections: the left
part offers a tree-arranged navigation to the program configuration options. Select the
component you want to change the configuration of (or its specific part) to open the
editing dialog in the right- hand section of the window.
11.1. Appearance
The first item of the navigation tree, Appearance, refers to the general settings of
the AVG user interface and a few elementary options of the application's behavior:
Language selection
In the Language selection section you can chose your desired language from the
drop-down menu; the language will then be used for the entire AVG user interface.
The drop-down menu only offers those languages you have previously selected to be
installed during the installation process (see chapter Custom Option) plus English (that
is installed by default). However, to finish switching the application to another
language you have to restart the user interfac e; follow these steps:
· Select the desired language of the application and confirm your selection by
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pressing the Apply button (right-hand bottom corner)
· Press the OK button confirm
· New dialog window pops-up informing you the language change of AVG user
interface requires the application restart:
Balloon tray notifications
Within this section you c an suppress display of system tray balloon notifications on
the status of the application. By default, the balloon notifications are allowed to be
displayed, and it is recommended to keep this configuration! The balloon notifications
typically inform on some AVG component's status change, and you should pay
attention to them!
However, if for some reason you decide you do not wish these notifications to be
displayed, or you would like only certain notifications (related to a specific AVG
component) to be displayed, you can define and specify your preferences by
checking/unchec king the following options:
· Display system tray notifications - by default, this item is checked (
switc hed on), and notifications are displayed. Uncheck this item to c ompletely
turn off the display of all balloon notifications. When turned on, you can
further select what specific notifications should be displayed:
o
Display tray notifications about update - decide whether information
regarding AVG update process launch, progress, and finalization should be
displayed;
o
Display components state change notifications - decide whether
information regarding component's activity/inactivity or its possible
problem should be displayed. When reporting a c omponent's fault status,
this option equals to the informative function of the system tray icon
(color changing) reporting a problem in any AVG component;
o
Display Resident Shield related tray notifications (automatic action)
- decide whether information regarding file saving, copying, and opening
processes should be displayed or suppressed (this configuration only
demonstrates if the Resident Shield Auto-heal option is on);
o
Display tray notifications about scanning - decide whether
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information upon automatic launch of the scheduled scan, its progress
and results should be displayed;
Gaming mode
This AVG function is designed for full-screen applications where possible AVG
information balloons (displayed e.g. when a scheduled scan is started) would be
disturbing (they could minimize the application or corrupt its graphics). To avoid this
situation, keep the check box for the Enable gaming mode when a full-screen
application is executed option marked (default setting).
11.2. Sounds
Within the Sounds dialog you can spec ify whether you want to be informed about
specific AVG actions by a sound notification. If so, check the Enable sound events
option (off by default) to activate the list of AVG actions:
Then, select the respective event from the list and browse (Browse) your disk for an
appropriate sound you want to assign to this event. To listen to the selected sound,
highlight the event in the list and push the Play button. Use the Delete button to
remove the sound assigned to a specific event.
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Note: Only *.wav sounds are supported!
11.3. Ignore Faulty Conditions
In the Ignore faulty components conditions dialog you can tick those components
that you do not want to get informed about:
By default, no component is selected in this list. It means that if any c omponent get
to an error status, you will be informed about it immediately via:
· system tray icon - while all parts of AVG are working properly, the icon is
displayed in four colors; however, if an error occurs, the icon appears with a
yellow exclamation mark,
· text description of the existing problem in the Security Status Info section of
the AVG main window
There might be a situation that for some reason you need to switch a c omponent off
temporarily (this is not recommended, you should try to keep all components
permanently on and in default configuration, but it may be happen). In that case the
system tray icon automatic ally reports the component's error status. However, in this
very case we cannot talk about an actual error since you have deliberately induced it
yourself, and you are aware of the potential risk. At the same time, once being
displayed in grey color, the icon cannot actually report any possible further error that
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might appear.
For this situation, within the above dialog you can select components that may be in
an error state (or switched off) and you do not wish to get informed about it. The
same option of Ignoring component state is also available for specific c omponents
directly from the components overview in the AVG main window.
11.4. Virus Vault
The Virus Vault maintenance dialog allows you to define several parameters
regarding the administration of objects stored in the Virus Vault:
· Limit Virus Vault size - use the slider to set up the maximum size of the Virus
Vault. The size is specified proportionally compared to the size of your local
disk.
· Automatic file deletion - in this section define the maximum length of time
that objects should be stored in the Virus Vault (Delete files older than ...
days), and the maximum number of files to be stored in the Virus Vault (
Maximum number of files to be stored)
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11.5. PUP Exceptions
AVG File Server 2011 is able to analyze and detect executable applications or DLL
libraries that could be potentially unwanted within the system. In some cases the user
may wish to keep certain unwanted programs on the computer (programs that were
installed on purpose). Some programs, especially free ones, include adware. Such
adware might be detected and reported by AVG as a potentially unwanted program
. If you wish to keep such a program on your computer, you can define it as a
potentially unwanted program exception:
The Potentially Unwanted Programs Exceptions dialog displays a list of already
defined and currently valid exceptions from potentially unwanted programs. You c an
edit the list, delete existing items, or add new exceptions. The following information
can be found in the list for every single exception:
· File - provides the name of the respective application
· File Path - shows the way to the application's location
· Checksum - displays the unique 'signature' of the chosen file. This checksum
is an automatically generated string of characters, which allows AVG to
unequivocally distinguish the chosen file from other files. The checksum is
generated and displayed after successful addition of the file.
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Control buttons
· Edit - opens an editing dialog (identical with the dialog for a new exception
definition, see below) of an already defined exception where you can c hange
the exception's parameters
· Remove - deletes the selected item from the list of exceptions
· Add exception - open an editing dialog where you can define parameters of
the new exception to be created:
o
File - type the full path to the file that you want to mark as an
exception
o
Checksum - displays the unique 'signature' of the c hosen file. This
checksum is an automatically generated string of characters, which
allows AVG to unequivocally distinguish the chosen file from other files.
The checksum is generated and displayed after successful addition of the
file.
o
File Info - displays any additional information available about the file (
license/version information etc.)
o
Any location - do not use full path - if you want to define this file as
an exception only for the specific location, then leave this checkbox
unchec ked. If the checkbox is marked, the specified file is defined as an
exception no matter where it is located (however, you have to fill in the
full path to the specific file anyway; the file will then be used as a unique
example for the possibility that two files of the same name appear in
your system).
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11.6. Scans
The advanced scan settings is divided into four categories referring to specific scan
types as defined by the software vendor:
· Whole Computer scan - standard predefined scan of the entire computer
· Shell Extension Scan - specific scanning of a selected object directly from the
Windows Explorer environment
· Scan Specific Files or Folders - standard predefined scan of selected areas of
your computer
· Removable Device Scan - specific scanning of removable devic es attached
to your computer
11.6.1. Scan Whole Computer
The Whole Computer scan option allows you to edit parameters of one of the sc ans
predefined by the software vendor, Scan of the whole computer:
Scan settings
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The Scan settings section offers a list of scanning parameters that c an be optionally
switc hed on/off:
· Automatically heal/remove infection (on by default) - if a virus is identified
during scanning it can be healed automatically if a cure is available. If the
infected file cannot be healed automatically, the infected object will be moved
to the Virus Vault.
· Report Potentially Unwanted Programs and Spyware threats (on by
default) - check to activate the Anti-Spyware engine, and scan for spyware
as well as for viruses. Spyware represents a questionable malware category:
even though it usually represents a security risk, some of these programs can
be installed intentionally. We recommend to keep this feature activated as it
increases your computer security.
· Report enhanced set of Potentially Unwanted Programs (off by default) -
mark to detec t extended package of spyware: programs that are perfec tly ok
and harmless when acquired from the manufacturer directly, but can be
misused for malicious purposes later. This is an additional measure that
increases your computer security even more, however it can possibly block
legal programs, and is therefore switched off by default.
· Scan for Tracking Cookies (off by default) - this parameter of the Anti-
Spyware component defines that cookies should be detected; (HTTP cookies
are used for authenticating, tracking, and maintaining specific information
about users, such as site preferences or the contents of their electronic
shopping carts)
· Scan inside archives (off by default) - this parameters defines that scanning
should chec k all files stored inside archives, e.g. ZIP, RAR, ...
· Use Heuristics (on by default) - heuristic analysis (dynamic emulation of the
scanned object’s instructions in a virtual computer environment) will be one of
the methods used for virus detec tion during scanning;
· Scan system environment (on by default) - scanning will also check the
system areas of your computer.
· Enable thorough scanning (off by default) - in specific situations (suspicious
of your computer being infected) you may check this option to activate the
most thorough scanning algorithms that will scan even those areas of your
computer that can hardly get infected, just to be absolutely sure. Remember
though that this method is rather time consuming.
Further you should decide whether you want to have scanned
· All file types with the possibility of defining exceptions from scanning by
providing a list of comma separated (having been saved, the commas c hange
into semicolons) file extensions that should not be scanned;
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· Selected file types - you can specify that you want to scan only files that
are possibly infectable (files that cannot get infected will not be scanned, for
instance some plain text files, or some other non-executable files), including
media files (video, audio files - if you leave this box unchecked, it will reduce
the scanning time even more, because these files are often quite large and
are not too likely to be infected by a virus). Again, you can spec ify by
extensions which files are those that should always be scanned.
· Optionally, you can decide you want to Scan files without extension - this
option is on by default, and it is recommended that you keep it so unless you
have a real reason to change it. Files with no extension are rather suspicious
and should be scanned at all times.
Adjust how quickly Scan completes
Within the Adjust how quickly scan completes section you can further specify the
desired scanning speed dependent on system resource usage. By default, this option
value is set to the User sensitive level of automatic resource usage. If you want the
scanning to run faster, it will take less time but system resources usage will increase
significantly during the scan, and will slow down your other activities on the PC (this
option can be used when your computer is switched on but nobody is currently
working on it). On the other hand, you can decrease system resources usage by
extending the scanning duration.
Set additional scan reports ...
Click the Set additional scan reports ... link to open a standalone dialog window
called Scan reports where you can tick several items to define what scan findings
should be reported:
11.6.2. Shell Extension Scan
Similar to the previous Whole Computer scan item, this item named Shell extension
scan also offers several options for editing the sc an predefined by the software
vendor. This time the configuration is related to scanning of specific objects launched
directly from the Windows Explorer environment (shell extension), see chapter
Scanning in Windows Explorer:
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The list of parameters is identical to those available for the Scan of the whole
computer. However, the default settings differ (for instance, Whole Computer scan
by default does not check the archives but it does scan the system environment,
while with the Shell Extension Scan it is the other way).
Note: For a description of specific parameters please consult the chapter AVG
Advanced Settings / Scans / Whole Computer scan.
Compared to Whole Computer scan dialog, the Shell extension scan dialog also
includes the section named Other settings related to AVG User Interface, where
you can spec ify whether you want the scan progress and scan results to be
accessible from the AVG user interface. Also, you can define that the scan result
should only be displayed in case an infec tion is detected during scanning.
11.6.3. Scan Specific Files or Folders
The editing interface for Scan specific files or folders is identical to the Whole
Computer scan editing dialog. All configuration options are the same; however, the
default settings are more stric t for the Scan of the whole computer:
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All parameters set up in this c onfiguration dialog apply only to the areas selected for
scanning with the Scan of specific files or folders!
Note: For a description of specific parameters please consult the chapter AVG
Advanced Settings / Scans / Whole Computer scan.
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11.6.4. Removable Device Scan
The editing interface for Removable device scan is also very similar to the Whole
Computer scan editing dialog:
The Removable device scan is launched automatically once you attach any
removable device to your computer. By default, this scanning is switched off.
However, it is crucial to scan removable devic es for potential threats since these are a
major source of infec tion. To have this scanning ready and launched automatically
when needed, mark the Enable Removable device scan option.
Note: For a description of specific parameters please consult the chapter AVG
Advanced Settings / Scans / Whole Computer scan.
11.7. Schedules
In the Schedules section you can edit the default settings of:
· Scheduled scan
· Virus database update schedule
· Program update schedule
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11.7.1. Scheduled Scan
Parameters of the sc heduled scan can be edited (or a new schedule set up) on three
tabs:
On the Schedule settings tab you can first check/uncheck the Enable this task item
to simply deactivate the sc heduled test temporarily, and switch it on again as the
need arises.
Next, in the text field called Name (deactivated for all default schedules) there is the
name assigned to this very schedule by the program vendor. For newly added
schedules (you can add a new schedule by mouse right-click over the Scheduled
scan item in the left navigation tree) you can specify your own name, and in that
case the text field will be open for editing. Try to always use brief, descriptive and apt
names for scans to make it easier to later recognize the scan from others.
Example: It is not appropriate to call the scan by the name of "New sc an" or "My
scan" since these names do not refer to what the sc an ac tually checks. On the other
hand, an example of a good descriptive name would be "System areas scan" etc. Also
it is not necessary to specify in the scan's name whether it is the scan of the whole
of the computer or just a scan of selected files or folders - your own scans will
always be a spec ific version of the scan of selected files or folders.
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In this dialog you can further define the following parameters of the sc an:
Schedule running
Here, you can spec ify time intervals for the newly scheduled scan launch. The timing
can either be defined by the repeated scan launch after a certain period of time (Run
every ...) or by defining an exact date and time (Run at specific time interval ...),
or possibly by defining an event that the scan launch should be assoc iated with (
Action based on computer startup).
Advanced schedule options
This section allows you to define under which conditions the scan should/should not
be launched if the computer is in low power mode or switched off completely.
Once the scheduled scan is launched in the time you have specified, you will be
informed on this fact via a pop-up window opened over the AVG system tray icon:
A new AVG system tray icon then appears (in full color with a flash light) informing a
scheduled scan is running. Right-click on the running scan AVG icon to open a context
menu where you can decide to pause or even stop the running scan, and also change
the priority of the currently running scan:
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On the How to scan tab you will find a list of scanning parameters that c an be
optionally switc hed on/off. By default, most parameters are switc hed on and the
functionality will be applied during scanning. Unless you have a valid reason to change
these settings we recommend to keep the predefined configuration:
· Automatically heal/remove infection (on by default): if a virus is identified
during scanning it can be healed automatically if a cure is available. If the
infected file cannot be healed automatically, the infected object will be moved
to the Virus Vault.
· Report Potentially Unwanted Programs and Spyware threats (on by
default): chec k to activate the Anti-Spyware engine, and scan for spyware
as well as for viruses. Spyware represents a questionable malware category:
even though it usually represents a security risk, some of these programs can
be installed intentionally. We recommend to keep this feature activated as it
increases your computer security.
· Report enhanced set of Potentially Unwanted Programs (off by default):
mark to detec t extended package of spyware: programs that are perfec tly ok
and harmless when acquired from the manufacturer directly, but can be
misused for malicious purposes later. This is an additional measure that
increases your computer security even more, however it can possibly block
legal programs, and is therefore switched off by default.
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· Scan for Tracking Cookies (off by default): this parameter of the Anti-
Spyware component defines that cookies should be detected during scanning;
(HTTP cookies are used for authenticating, tracking, and maintaining specific
information about users, such as site preferences or the contents of their
electronic shopping carts)
· Scan inside archives (off by default): this parameter defines the scanning
should chec k all files even if they are stored inside an archive, e.g. ZIP,
RAR, ...
· Use Heuristics (on by default): heuristic analysis (dynamic emulation of the
scanned object’s instructions in a virtual computer environment) will be one of
the methods used for virus detec tion during scanning;
· Scan system environment (on by default): scanning will also check the
system areas of your computer;
· Enable thorough scanning (off by default) - in specific situations (suspicious
of your computer being infected) you may check this option to activate the
most thorough scanning algorithms that will scan even those areas of your
computer that can hardly get infected, just to be absolutely sure. Remember
though that this method is rather time consuming.
· Scan for rootkits (off by default): tick this item if you want to include the
rootkit detection into sc anning of the entire computer. The rootkit detection is
also available on its own within the Anti-Rootkit component;
Further you should decide whether you want to have scanned
· All file types with the possibility of defining exceptions from scanning by
providing a list of comma separated (having been saved, the commas c hange
into semicolons) file extensions that should not be scanned;
· Selected file types - you can specify that you want to scan only files that
are possibly infectable (files that cannot get infected will not be scanned, for
instance some plain text files, or some other non-executable files), including
media files (video, audio files - if you leave this box unchecked, it will reduce
the scanning time even more, because these files are often quite large and
are not too likely to be infected by a virus). Again, you can spec ify by
extensions which files are those that should always be scanned.
· Optionally, you can decide you want to Scan files without extension - this
option is on by default, and it is recommended that you keep it so unless you
have a real reason to change it. Files with no extension are rather suspicious
and should be scanned at all times.
Adjust how quickly Scan completes
Within the Adjust how quickly Scan completes section you can further spec ify the
desired scanning speed dependent on system resource usage. By default, this option
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is set to the User Sensitive level of automatic resource usage. If you want the
scanning to run faster, it will take less time but the system resources usage will
increase significantly during the scan, and will slow down your other activities on the
PC (this option can be used when your computer is switched on but nobody is
currently working on it). On the other hand, you can decrease the system resources
usage by extending the scanning duration.
Set additional scan reports
Click the Set additional scan reports ... link to open a standalone dialog window
called Scan reports where you can tick several items to define what scan findings
should be reported:
Additional scan settings
Click the Additional scan settings ... to open a new Computer shutdown options
dialog where you can decide whether the computer should be shut down automatically
once the running scanning process is over. Having confirmed this option (Shutdown
computer upon scan completion), a new option activates that allows the computer
to shut down even if it is currently locked (Force shutdown if computer is locked).
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On the What to scan tab you can define whether you want to schedule scanning of
the whole computer or sc anning of spec ific files or folders. If you select scanning of
specific files or folders, in the bottom part of this dialog the displayed tree structure
activates and you can specify the folders to be scanned.
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11.7.2. Virus Database Update Schedule
On the Schedule settings tab you can first check/uncheck the Enable this task item
to simply deactivate the sc heduled virus database update temporarily, and switch it
on again as the need arises. The basic virus database update scheduling is covered
within the Update Manager component. Within this dialog you can set up some
detailed parameters of the virus database update schedule. In the text field called
Name (deactivated for all default schedules) there is the name assigned to this very
schedule by the program vendor.
Schedule running
In this sec tion, specify the time intervals for the newly scheduled virus database
update launch. The timing can either be defined by the repeated update launch after a
certain period of time (Run every ...) or by defining an exact date and time (Run at
specific time ...).
Advanced schedule options
This section allows you to define under which conditions the virus database update
should/should not be launched if the computer is in low power mode or switc hed off
completely.
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Other update settings
Finally, c heck the Run the update again as soon as the Internet connection is
available option to make sure than if the internet connection gets corrupted and the
update process fails, it will be launched again immediately after the internet
connection is restored.
Once the scheduled update is launched in the time you have specified, you will be
informed on this fact via a pop-up window opened over the AVG system tray icon (
provided that you have kept the default configuration of the the Advanced Settings/
Appearance dialog).
11.7.3. Program Update Schedule
On the Schedule settings tab you can first check/uncheck the Enable this task item
to simply deactivate the sc heduled program update temporarily, and switch it on again
as the need arises. In the text field called Name (deactivated for all default schedules
) there is the name assigned to this very schedule by the program vendor.
Schedule running
Here, specify the time intervals for the newly scheduled program update launch. The
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timing can either be defined by the repeated update launch after a c ertain period of
time (Run every ...) or by defining an exact date and time (Run at specific time ...),
or possibly by defining an event that the update launch should be associated with (
Action based on computer startup).
Advanced schedule options
This section allows you to define under which conditions the program update should/
should not be launched if the computer is in low power mode or switched off
completely.
Other update settings
Check the Run the update again as soon as the Internet connection is available
option to make sure than if the internet connection gets corrupted and the update
process fails, it will be launched again immediately after the internet connection is
restored.
Once the scheduled update is launched in the time you have specified, you will be
informed on this fact via a pop-up window opened over the AVG system tray icon (
provided that you have kept the default configuration of the the Advanced Settings/
Appearance dialog).
Note: If a time coincidence of a scheduled program update and scheduled scan
occurs, the update process is of higher priority and the scan will get interrupted.
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11.8. Resident Shield
The Resident Shield component performs live protec tion of files and folders against
viruses, spyware and other malware.
In the Resident Shield Settings dialog you c an ac tivate or deactivate the Resident
Shield protec tion completely by checking/unchec king the Enable Resident Shield
item (this option is switched on by default). In addition you can select whic h
Resident Shield features should be ac tivated:
· Scan for Tracking cookies (off by default) - this parameter defines that
cookies should be detected during scanning. (HTTP cookies are used for
authenticating, tracking, and maintaining specific information about users,
such as site preferences or the contents of their electronic shopping carts)
· Report Potentially Unwanted Programs and Spyware threats - (on by
default): chec k to activate the Anti-Spyware engine, and scan for spyware
as well as for viruses. Spyware represents a questionable malware category:
even though it usually represents a security risk, some of these programs can
be installed intentionally. We recommend to keep this feature activated as it
increases your computer security.
· Report enhanced set of Potentially Unwanted Programs (off by default) -
mark to detec t extended package of spyware: programs that are perfec tly ok
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and harmless when acquired from the manufacturer directly, but can be
misused for malicious purposes later. This is an additional measure that
increases your computer security even more, however it can possibly block
legal programs, and is therefore switched off by default.
· Scan files on close (off by default) - on-close scanning ensures that AVG
scans active objects (e.g. applications, doc uments …) when they are being
opened, and also when they are being closed; this feature helps you protect
your computer against some types of sophisticated virus
· Scan boot sector of removable media (on by default)
· Use Heuristics - (on by default) heuristic analysis will be used for detection (
dynamic emulation of the scanned object’s instructions in a virtual computer
environment)
· Auto-heal (off by default) - any detected infection will be healed
automatically if there is a cure available, and all infection that cannot be cured
will be removed.
· Scan files referred in registry (on by default) - this parameter defines that
AVG will scan all executable files added to startup registry to avoid a known
infection being executed upon next computer startup.
· Enable thorough scanning (off by default) - in specific situations (in a state
of extreme emergency) you may c heck this option to activate the most
thorough algorithms that will check all possibly threatening objects into the
deep. Remember though that this method is rather time consuming.
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11.8.1. Advanced Settings
In the Files scanned by the Resident Shield dialog it is possible to configure which
files will be scanned (by specific extensions):
Decide whether you want all files to be scanned or just infectable files - if so, you can
further spec ify a list of extensions defining files that should be exc luded from scanning,
and also a list of file extensions defining files that must be scanned under all
circumstances.
The below section called The Resident Shield will scan further summarizes the
current settings, displaying a detailed overview of what the Resident Shield will
actually scan.
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11.8.2. Excluded items
The Resident Shield - Excluded Items dialog offers the possibility of defining files
and/or folders that should be exc luded from the Resident Shield scanning.
If this is not essential, we strongly recommend not excluding any items!
The dialog provides the following control buttons:
· Add Path – spec ify a directory (directories) to be excluded from the scanning
by selecting them one by one from the local disk navigation tree
· Add File – specify files to be excluded from the scanning by selecting them
one by one from the local disk navigation tree
· Edit Item – allows you to edit the specified path to a selected file or folder
· Remove Item – allows you to delete the path to a selected item from the list
11.9. Cache Server
The Cache Server is a process designed to speed up any scan (on-demand scan,
scheduled whole computer scan, Resident Shield scan). It gathers and keeps
information of trustworthy files (system files with digital signature etc.): These files
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are then considered safe, and during scanning are skipped.
The settings dialog offers two options:
· Caching enabled (on by default) - uncheck the box to switch off the Cache
Server, and empty the c ache memory. Please note that scanning might slow
down, and overall performance of your computer decrease, as every single file
in use will be scanned for viruses and spyware first.
· Enable adding new files into cache (on by default) - uncheck the box to
stop adding more files into the cache memory. Any already cached files will be
kept and used until caching is turned off completely, or until the next update
of the virus database.
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11.10. Anti-Rootkit
In this dialog you can edit the Anti-Rootkit component's configuration:
Editing of all functions of the Anti-Rootkit component as provided within this dialog is
also accessible directly from the Anti-Rootkit component's interface.
Mark up the respective check-boxes to specify objects that should be sc anned:
· Scan applications
· Scan DLL libraries
· Scan drivers
Further you can pick the rootkit scanning mode:
· Quick rootkit scan - scans all running proc esses, loaded drivers and the
system folder (typically c:\Windows)
· Full rootkit scan - scans all running processes, loaded drivers, the system
folder (typically c:\Windows), plus all local disks (including the flash disk, but
excluding floppy disk/CD drives)
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11.11. Update
The Update navigation item opens a new dialog where you can specify general
parameters regarding the AVG update:
When to update files
In this sec tion you can select between two alternative options: update can be
scheduled for the next PC restart or you can launch the update immediately. By
default, the immediate update option is selected since this way AVG can secure the
maximum safety level. Scheduling an update for the next PC restart c an only be
recommended if you are sure the computer gets restarted regularly, at least daily.
If you decide to keep the default configuration and launch the update process
immediately, you can specify the circumstances under which a possible required
restart should be performed:
· Require confirmation from the user - you will be asked to approve a PC
restart needed to finalize the update process
· Restart immediately - the computer will be restarted automatic ally
immediately after the update process has finished, and your approval will not
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be required
· Complete at next computer restart - the update process finalization will be
postponed until the next c omputer restart - again, please keep in mind that
this option is only recommended if you can be sure the computer gets
restarted regularly, at least daily
Post update memory scan
Mark this check box to define you want to launch a new memory scan after each
successfully completed update. The latest downloaded update might have contained
new virus definitions, and these could be applied in the scanning immediately.
Additional update options
· Build new system restore point during each program update - before
each AVG program update launch, a system restore point is created. In case
the update process fails and your operating system crashes you can always
restore your OS in its original configuration from this point. This option is
accessible via Start / All Programs / Accessories / System tools / System
Restore, but any changes can be recommended to experienced users only!
Keep this check-box ticked if you want to make use of this functionality.
· Use DNS update - mark this check box to c onfirm you want to use the update
files detection method that eliminates data amount transferred between the update
server and AVG client;
· Require confirmation to close running applications (switched on by default)
will help you make sure no currently running applications will be c losed without
your permission - if required for the update process to be finalized;
· Check computer time - mark this option to declare you wish to have
notification displayed in case the computer time differs from the correct time
more than specified number of hours.
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11.11.1. Proxy
The proxy server is a stand-alone server or a service running on a PC that guarantees
safer connection to the Internet. According to the specified network rules you can
then access the Internet either directly or via the proxy server; both possibilities can
also be allowed at the same time. Then, in the first item of the Update settings -
Proxy dialog you have to select from the combo box menu whether you want to:
· Use proxy
· Do not use proxy server - default settings
· Try connection using proxy and if it fails, connect directly
If you select any option using proxy server, you will have to specify some further
data. The server settings can be configured either manually or automatic ally.
Manual configuration
If you select manual configuration (check the Manual option to activate the
respective dialog sec tion) you have to specify the following items:
· Server – specify the server’s IP address or the name of the server
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· Port – specify the number of the port that enables Internet acc ess (by
default, this number is set to 3128 but can be set differently – if you are not
sure, contact your network administrator)
The proxy server can also have configured spec ific rules for eac h user. If your proxy
server is set up this way, check the Use PROXY authentication option to verify that
your user name and password are valid for connecting to the Internet via the proxy
server.
Automatic configuration
If you select automatic configuration (mark the Auto option to activate the
respective dialog sec tion) then please select where the proxy configuration should be
taken from:
· From browser - the configuration will be read from your default internet
browser
· From script - the configuration will be read from a downloaded script with the
function returning the proxy address
· Autodetect - the configuration will be detected automatically directly from the
proxy server
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11.11.2. Dial-up
All parameters optionally defined in the Update settings - Dial-Up connection dialog
refer to the dial-up c onnection to the Internet. The dialog's fields are inactive until
you check the Use dial-up connections option that activates the fields.
Specify whether you want to connect to the Internet automatically (Automatically
open this connection) or you wish to confirm the connection manually every time (
Ask before connection). For automatic c onnection you should further select whether
the connection should be c losed after the update is finished (Close dial-up
connection when finished).
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11.11.3. URL
The URL dialog offers a list of Internet addresses from which the update files c an be
downloaded. The list and its items can be modified using the following control buttons:
· Add – opens a dialog where you can specify a new URL to be added to the list
· Edit - opens a dialog where you c an edit the selected URL parameters
· Delete – deletes the selected URL from the list
· Move Up – moves the selected URL one position up in the list
· Move Down - moves the selected URL one position down in the list
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11.11.4. Manage
The Manage dialog offers two options accessible via two buttons:
· Delete temporary update files - press this button to delete all redundant
update files from your hard disk (by default, these files are being saved for 30
days)
· Revert virus database to previous version – press this button to delete the
latest virus base version from your hard disk, and to return to the previously
saved version (new virus base version will be a part of the following update)
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11.12. Remote Administration
The Remote Administration settings refer to connecting the AVG client station to
the remote administration system. If you plan to connect the respective station to
remote administration please specify the following parameters:
· Server - server name (or server IP address) where the AVG Admin Server is
installed
· Port - provide the number of the port on which the AVG client communicates
with the AVG Admin Server (port number 4158 is considered as default - if you
use this port number you do not have to spec ify it explicitly)
· Login - if communication between the AVG client and the AVG Admin Server is
defined as secured, provide your username ...
· Password - ... and your password
· Port for incoming messages - number of the port on which the AVG c lient
accepts incoming messages from the AVG Admin Server
The Test connection button helps you to verify that all above stated data are valid
and can be used to successfully connect to DataCenter.
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Note: For a detailed description on remote administration please consult the AVG
Business edition documentation.
11.13. Server components
11.13.1. Document Scanner for MS SharePoint
In this dialog you will find several preset options related to the Document Scanner
for MS SharePoint document virus scanning performance. This dialog is divided into
several sections:
Logging settings
Log file size field – the log file contains record of various Document Scanner for MS
SharePoint related events, such as program libraries loading notes, virus-found
events, troubleshooting warnings, etc. Use the text filed to set the maximum size of
this file.
Scanning properties
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· Use Heuristics – check to use Heuristic s detection method when scanning
documents. When this option is on, you can filter documents not only by
extension but also the actual contents of the document will be considered.
· Report Potentially Unwanted Programs and Spyware threats – check to
use the Anti-Spyware engine, i.e. detec t and report suspicious and potentially
unwanted programs when scanning documents.
· Report enhanced set of Potentially Unwanted Programs - check to detect
extended package of spyware: programs that are perfectly ok and harmless
when ac quired from the manufacturer directly, but can be misused for
malicious purposes later, or programs that always harmless but might be
unwanted (various toolbars etc.). This is an additional measure that increases
your computer security and comfort even more, however it can possibly block
legal programs, and is therefore switched off by default. Note: This detection
feature is additional to the previous option, so if you want protection from the
basic types of spyware, always keep the previous box checked.
· Scan inside archives – check to scan c ontents of archives.
Reporting
· Report password protected archives – archives (ZIP, RAR etc.) that are
protected by password are not possible to scan for viruses; check the box to
report these as potentially dangerous.
· Report password protected documents – documents protected by password
are not possible to scan for viruses; check the box to report these as
potentially dangerous.
· Report files containing macros – a macro is a predefined sequence of steps
aimed to make certain tasks easier for a user (MS Word mac ros are widely
known). As such, a macro can contain potentially dangerous instructions, and
you might like to check the box to ensure that files with macros will be
reported as suspicious.
· Report hidden extensions – hidden extension can make e.g. a suspicious
executable file "something.txt.exe" appear as harmless plain text file
"something.txt"; check the box to report these as potentially dangerous.
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11.13.2. Detection Actions
In this dialog you can configure how the Document Scanner for MS SharePoint
component should behave, when it detects a threat. The threats are divided into
several categories:
· Infections – malicious codes that copy and spread themselves, often
unnoticed until the damage is done.
· PUP (Potentially Unwanted Programs) – such programs, in general, vary
from positively serious to only potential threats to your privacy.
· Warnings – detected objects unable to be scanned.
· Information – includes all detected potential threats that cannot be classified
as any of the above categories.
Use the roll-down menus to select an automatic action for each of them:
· None – a document containing such threat will be left alone.
· Heal - tries to heal the infected file/document.
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· Move to Vault – every infected document will be moved into Virus Vault
quarantine environment.
· Remove – a doc ument where a virus is detected will be deleted.
11.14. Temporarily disable AVG protection
In the Temporarily disable AVG protection dialog you have the option of switching
off the entire protection secured by your AVG File Server 2011 at once.
Please remember that you should not use this option unless it is absolutely
necessary!
In most cases, it is not necessary to disable AVG before installing new software or
drivers, not even if the installer or software wizard suggests that running programs
and applications be shut down first to make sure there are no unwanted interruptions
during the installation process. Should you really experience problem during installation,
try to deactivate the Resident Shield component first. If you do have to temporarily
disable AVG, you should re-enable it as soon as you're done. If you are connected to
the Internet or a network during the time your antivirus software is disabled, your
computer is vulnerable to attacks.
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11.15. Product Improvement Programme
The AVG Web Safety and Product Improvement Programme dialog invites you to
participate in AVG product improvement, and to help us increase the overall Internet
security level. Mark the Allow reporting option to enable reporting of detected
threats to AVG. This helps us to collect up-to-date information on the latest threats
from all participants worldwide, and in return we can improve protection for everyone.
The reporting is taken care of automatically, therefore does not cause you any
inconvenience, and no personal data is included in the reports. Reporting of
detected threats is optional, however, we do ask you to switch this feature on, too,
as it helps us improve protection for both you and other AVG users.
Nowadays, there are far more threats out there than plain viruses. Authors of
malicious c odes and dangerous websites are very innovative, and new kinds of threats
emerge quite often, the vast majority of which are on the Internet. Here are some of
the most common:
· A virus is a malicious code that c opies and spreads itself, often unnoticed until
the damage is done. Some viruses are a serious threat, deleting or deliberately
changing files on their way, while some viruses can do something seemingly
harmless, like playing a piece of music. However, all viruses are dangerous due
to the basic ability of multiplying – even a simple virus can take up all the
computer memory in an instant, and cause a breakdown.
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· A worm is a subcategory of virus which, unlike a normal virus, does not need
a "carrier" object to attach to; it sends itself to other computers selfcontained, usually via e-mail, and as a result often overloads e-mail servers
and network systems.
· Spyware is usually defined as a malware c ategory (malware = any malicious
software, including viruses) encompassing programs – typically Trojan horses –
aimed at stealing personal information, passwords, credit card numbers, or
infiltrating a computer and allowing the attacker to control it remotely; of
course, all without the computer owner's knowledge or consent.
· Potentially unwanted programs are a type of spyware that c an be may but
not necessarily have to be dangerous to your computer. A specific example of
a PUP is adware, software designed to distribute advertisements, usually by
displaying ad pop-ups; annoying, but not really harmful.
· Tracking cookies can also be considered a kind of spyware, as these small
files, stored in the web browser and sent automatically to the "parent" website
when you visit it again, can contain data such as your browsing history and
other similar information.
· Exploit is a malicious code that takes advantage of a flaw or vulnerability in
an operating system, Internet browser, or other essential program.
· Phishing is an attempt to acquire sensitive personal data by shamming a
trustworthy and well- known organization. Usually, the potential victims are
contacted by a bulk e-mail asking them to e.g. update their bank account
details. In order to do that, they are invited to follow the link provided which
then leads to a fake website of the bank.
· Hoax is a bulk e-mail containing dangerous, alarming or just bothering and
useless information. Many of the above threats use hoax e- mail messages to
spread.
· Malicious websites are ones that deliberately install malicious software on
your computer, and hacked sites do just the same, only these are legitimate
websites that have been compromised into infec ting visitors.
To protect you from all of these different kinds of threats, AVG includes these
specialized components:
· Anti-Virus to protect your computer from viruses,
· Anti-Spyware to protect your computer from spyware.
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12. AVG Scanning
Scanning is a crucial part of AVG File Server 2011 functionality. You can run on-
demand tests or schedule them to run periodically at convenient times.
12.1. Scanning Interface
The AVG scanning interface is ac cessible via the Computer scanner quick link. Clic k
this link to switch to the Scan for threats dialog. In this dialog you will find the
following:
· overview of predefined scans - three types of scans defined by the software
vendor are ready to be used immediately on demand or scheduled:
o
Whole computer scan
o
Scan specific files or folders
o
Anti-Rootkit scan
· scan scheduling section - where you can define new tests and c reate new
schedules as needed.
Control buttons
Control buttons available within the testing interfac e are the following:
· Scan history - displays the Scan results overview dialog with the entire
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history of scanning
· View Virus Vault - opens a new window with the Virus Vault - a spac e where
detected infections are quarantined
12.2. Predefined Scans
One of the main features of AVG File Server 2011 is on-demand scanning. On-
demand tests are designed to scan various parts of your computer whenever suspicion
of possible virus infection arises. Anyway, it is strongly recommended to carry out
such tests regularly even if you think that no virus can be found on your computer.
In the AVG File Server 2011 you will find the following types of scanning predefined
by the software vendor:
12.2.1. Whole Computer Scan
Whole Computer scan - scans your entire computer for possible infections and/or
potentially unwanted programs. This test will scan all hard drives of your computer, will
detect and heal any virus found, or remove the detected infection to the Virus Vault.
Scanning of the whole of your computer should be scheduled on a workstation at least
once a week.
Scan launch
The Whole Computer scan can be launched directly from the scanning interface by
clicking on the scan's icon. No further specific settings have to be configured for this
type of scan, the sc anning will start immediately within the Scan is running dialog (
see screenshot). The scanning can be temporarily interrupted (Pause) or canceled (
Stop) if needed.
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Scan configuration editing
You have the option of editing the predefined default settings of the Whole
computer scan. Press the Change scan settings link to get to the Change scan
settings for Whole Computer scan dialog (accessible from the scanning interface
via the Change scan settings link for the Whole computer scan). It is recommended
to keep to the default settings unless you have a valid reason to change them!
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· Scanning parameters - in the list of scanning parameters you c an switch on/
off specific parameters as needed:
o
Automatically heal/remove infection (on by default) - if a virus is
identified during scanning it can be healed automatically if a c ure is
available. If the infected file cannot be healed automatically, the infected
object will be moved to the Virus Vault.
o
Report Potentially Unwanted Programs and Spyware threats (on by
default) - check to activate the Anti-Spyware engine, and scan for
spyware as well as for viruses. Spyware represents a questionable
malware c ategory: even though it usually represents a security risk,
some of these programs can be installed intentionally. We recommend to
keep this feature activated as it increases your computer security.
o
Report enhanced set of Potentially Unwanted Programs (off by
default) - mark to detect extended pac kage of spyware: programs that
are perfectly ok and harmless when acquired from the manufacturer
directly, but can be misused for malicious purposes later. This is an
additional measure that increases your computer security even more,
however it c an possibly block legal programs, and is therefore switched
off by default.
o
Scan for Tracking Cookies (off by default) - this parameter of the Anti-
Spyware component defines that cookies should be detected; (HTTP
cookies are used for authenticating, tracking, and maintaining spec ific
information about users, such as site preferences or the contents of
their electronic shopping carts).
o
Scan inside archives (off by default) - this parameters defines that
scanning should chec k all files stored inside archives, e.g. ZIP, RAR, ...
o
Use Heuristics (on by default) - heuristic analysis (dynamic emulation
of the scanned object’s instructions in a virtual computer environment)
will be one of the methods used for virus detection during scanning.
o
Scan system environment (on by default) - scanning will also check
the system areas of your computer.
o
Enable thorough scanning (off by default) - in specific situations (
suspicious of your c omputer being infected) you may chec k this option
to activate the most thorough scanning algorithms that will scan even
those areas of your computer that c an hardly get infected, just to be
absolutely sure. Remember though that this method is rather time
consuming.
· Additional scan settings - the link opens a new Additional scan settings
dialog where you can spec ify the following parameters:
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o
Computer shutdown options - decide whether the computer should be
shut down automatically once the running scanning process is over.
Having confirmed this option (Shutdown computer upon scan
completion), a new option activates that allows the computer to shut
down even if it is c urrently loc ked (Force shutdown if computer is
locked).
o
Define file types for scanning - further you should decide whether you
want to have scanned:
Ø All file types with the possibility of defining exceptions from scanning
by providing a list of comma separated file extensions that should not
be sc anned;
Ø Selected file types - you can specify that you want to scan only
files that are possibly infectable (files that c annot get infected will
not be scanned, for instance some plain text files, or some other
non-executable files), including media files (video, audio files - if you
leave this box unchecked, it will reduce the scanning time even
more, because these files are often quite large and are not too likely
to be infected by a virus). Again, you can specify by extensions
which files are those that should always be scanned.
Ø Optionally, you can decide you want to Scan files without extension
- this option is on by default, and it is recommended that you keep it
so unless you have a real reason to change it. Files with no extension
are rather suspicious and should be scanned at all times.
· Adjust how quickly Scan completes - you c an use the slider to change the
scanning process priority. By default, the priority is set to User Sensitive
priority that optimizes the scanning process speed and the use of system
resources. Alternatively, you can run the sc anning process slower which means
the system resources load will be minimized (useful when you need to work on
the computer but you do not care so much how long the scanning takes), or
faster with increased system resources requirements (e.g. when the computer
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is temporarily unattended).
· Set additional scan reports - the link opens a new Scan reports dialog
where you can select what types of possible findings should be reported:
Warning: These scan settings are identical to the parameters of a newly defined
scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan.
Should you decide to change the default configuration of the Scan the whole
computer you can then save your new setting as the default configuration to be
used for all further scans of the whole computer.
12.2.2. Scan Specific Files or Folders
Scan specific files or folders - scans only those areas of your computer that you
have selected to be scanned (selected folders, hard disks, floppy discs, CDs, etc.).
The sc anning progress in case of virus detection and its treatment is the same as with
the scan of the whole computer: any virus found is healed or removed to the Virus
Vault. Specific files or folders sc anning can be used to set up your own tests and
their scheduling based on your needs.
Scan launch
The Scan of specific files or folders can be launched directly from the scanning
interface by clicking on the scan's icon. A new dialog called Select specific files or
folders for scanning opens. In the tree structure of your computer select those
folders you want to have scanned. The path to each selected folder will generate
automatically and appear in the text box in the upper part of this dialog.
There is also a possibility of having a specific folder scanned while all its subfolders are
excluded from this scanning; to do that write a minus sign "-" in front of the
automatically generated path (see screenshot). To exclude the entire folder from
scanning use the "!" parameter.
Finally, to launch the scanning, press the Start scan button; the scanning process
itself is basically identical to the Whole c omputer scan.
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Scan configuration editing
You have the option of editing the predefined default settings of the Scan of specific
files or folders. Press the Change scan settings link to get to the Change scan
settings for Scan of specific files or folders dialog. It is recommended to keep to
the default settings unless you have a valid reason to change them!
· Scanning parameters - in the list of scanning parameters you c an switch on/
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off specific parameters as needed:
o
Automatically heal/remove infection (on by default) - if a virus is
identified during scanning it can be healed automatically if a c ure is
available. If the infected file cannot be healed automatically, the infected
object will be moved to the Virus Vault.
o
Report Potentially Unwanted Programs and Spyware threats (on by
default) - check to activate the Anti-Spyware engine, and scan for
spyware as well as for viruses. Spyware represents a questionable
malware c ategory: even though it usually represents a security risk,
some of these programs can be installed intentionally. We recommend to
keep this feature activated as it increases your computer security.
o
Report enhanced set of Potentially Unwanted Programs (off by
default) - mark to detect extended pac kage of spyware: programs that
are perfectly ok and harmless when acquired from the manufacturer
directly, but can be misused for malicious purposes later. This is an
additional measure that increases your computer security even more,
however it c an possibly block legal programs, and is therefore switched
off by default.
o
Scan for Tracking Cookies (off by default) - this parameter of the Anti-
Spyware component defines that cookies should be detected; (HTTP
cookies are used for authenticating, tracking, and maintaining spec ific
information about users, such as site preferences or the contents of
their electronic shopping carts).
o
Scan inside archives (on by default) - this parameters defines that
scanning should chec k all files stored inside archives, e.g. ZIP, RAR, ...
o
Use Heuristics (off by default) - heuristic analysis (dynamic emulation
of the scanned object’s instructions in a virtual computer environment)
will be one of the methods used for virus detection during scanning.
o
Scan system environment (off by default) - scanning will also check
the system areas of your computer.
o
Enable thorough scanning (off by default) - in specific situations (
suspicious of your c omputer being infected) you may chec k this option
to activate the most thorough scanning algorithms that will scan even
those areas of your computer that c an hardly get infected, just to be
absolutely sure. Remember though that this method is rather time
consuming.
· Additional scan settings - the link opens a new Additional scan settings
dialog where you can spec ify the following parameters:
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o
Computer shutdown options - decide whether the computer should be
shut down automatically once the running scanning process is over.
Having confirmed this option (Shutdown computer upon scan
completion), a new option activates that allows the computer to shut
down even if it is c urrently loc ked (Force shutdown if computer is
locked).
o
Define file types for scanning - further you should decide whether you
want to have scanned:
Ø All file types with the possibility of defining exceptions from scanning
by providing a list of comma separated file extensions that should not
be sc anned;
Ø Selected file types - you can specify that you want to scan only
files that are possibly infectable (files that c annot get infected will
not be scanned, for instance some plain text files, or some other
non-executable files), including media files (video, audio files - if you
leave this box unchecked, it will reduce the scanning time even
more, because these files are often quite large and are not too likely
to be infected by a virus). Again, you can specify by extensions
which files are those that should always be scanned.
Ø Optionally, you can decide you want to Scan files without extension
- this option is on by default, and it is recommended that you keep it
so unless you have a real reason to change it. Files with no extension
are rather suspicious and should be scanned at all times.
· Scan process priority - you can use the slider to change the scanning
process priority. By default, the priority is set to User Sensitive level that
optimizes the sc anning process speed and the use of system resources.
Alternatively, you can run the scanning process slower which means the
system resources load will be minimized (useful when you need to work on the
computer but you do not care so much how long the scanning takes), or
faster with increased system resources requirements (e.g. when the computer
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is temporarily unattended).
· Set additional scan reports - the link opens a new Scan Reports dialog
where you can select what types of possible findings should be reported:
Warning: These scan settings are identical to the parameters of a newly defined
scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan.
Should you decide to change the default configuration of the Scan specific files or
folders you can then save your new setting as the default configuration to be used
for all further scans of spec ific files or folders. Also, this configuration will be used as
a template for all of your newly scheduled sc ans (all customized scans are based on
the current c onfiguration of the Scan of selected files or folders).
12.2.3. Anti-Rootkit Scan
Anti-Rootkit scan searches your computer for possible rootkit (programs and
technologies that can cover malware activity in your computer). If a rootkit is
detected, this does not necessarily mean your computer is infected. In some cases,
specific drivers or sections of regular applications may be misleadingly detected as
rootkits.
Scan launch
Anti-Rootkit scan can be launched directly from the sc anning interfac e by clicking on
the scan's icon. No further specific settings have to be c onfigured for this type of
scan, the scanning will start immediately within the Scan is running dialog (see
screenshot). The scanning can be temporarily interrupted (Pause) or canceled (Stop)
if needed.
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Scan configuration editing
Anti-Rootkit scan is always launched in the default settings, and editing of the scan
parameters is only accessible within the AVG Advanced Settings / Anti-Rootkit
dialog. In the scanning interface, the following configuration is available but only while
the scan is running:
· Automatic scan - you can use the slider to change the scanning process
priority. By default, the priority is set to medium level (Automatic scan) that
optimizes the sc anning process speed and the use of system resources.
Alternatively, you can run the scanning process slower which means the
system resources load will be minimized (useful when you need to work on the
computer but you do not care so much how long the scanning takes), or
faster with increased system resources requirements (e.g. when the computer
is temporarily unattended).
· Additional scan settings - this link opens a new Additional scan settings
dialog where you can define possible computer shutdown conditions related to
the Anti-Rootkit scan (Shutdown computer upon scan completion,
possibly Force shutdown if computer is locked):
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