AVG Anti-Virus Business Edition 2012 User Manual

AVG Anti-Virus Business Edition 2012

User Manual

Document revision 2012.07 (3/1/2012)

This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data Security, Inc. C reated 1991. This product uses code from C -SaCzech library, C opyright (c) 1996-2001 Jaromir Dolecek <dolecek@ics.muni.cz>. This product uses compression library zlib, C opyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.

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Contents

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1. Introduction

1.1 AVG Anti-Virus Business Edition 2012 scheme

1.2 Key features and functions

1.3 Operating Systems Supported

1.4 Minimum Hardware Requirements

1.5 Recommended Hardware Requirements

1.6 Network Requirements

1.7 Migrating Stations From Previous Version

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2. AVG Anti-Virus Business Edition 2012 Installation

2.1 Components Overview

2.2 Where to Install and Deploy

2.3 Welcome Dialog

2.4 License Activation

2.5 Installation Type

2.6 Custom Options

2.7 Installation Complete

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3. AVG Admin Deployment Wizard

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3.1 Introduction

3.2 Deploying multiple UpdateProxy roles

3.3 Role Selection

3.4 DataCenter Role

3.5 DataCenter Role - First Deployment

3.6 DataCenter Role - Repeated Deployment

3.7 DataCenter Role - Databases Overview

3.8 DataCenter Role - Data Import

3.9 DataCenter Role - Server Access

3.10 UpdateProxy Role

3.11 Configuration Overview

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4. AVG Network Installer Wizard Basic Mode

4.1 Recommendations for Components

4.2 Welcome

4.3 Installation Method

4.4 Remote Network Installation

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4.5 Remote network installation - final steps

4.6 Creation of AVG Installation Script

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5. AVG Network Installer Wizard Advanced Mode

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5.1 Welcome

5.2 Installation Method

5.3 Remote Network Installation

5.4 Remote network installation - final steps

5.5 Creation of AVG Installation Script

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6. AVG Admin Console

6.1 What is AVG Admin Console

6.2 AVG Admin Console Interface Overview

6.3 Synchronization Process

6.4 Stations

6.5 Servers

6.6 Scan results

6.7 Events

6.8 Notifications

6.9 Graphic Reports

6.10 Licenses

6.11 Pending Requests

6.12 Network Installer

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7. AVG Admin Server

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8. AVG Admin Lite

8.1 AVG Admin Deployment Wizard Lite

8.2 AVG Network Installer Wizard Lite

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9. AVG Settings Manager

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10. Configuration

10.1 Shared Settings for Stations/Groups

10.2 Shared Firewall Settings

10.3 Shared Settings for Application Servers

10.4 AVG Admin Server Settings

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10.5 Connection String

10.6 Proxy Server

10.7 AVG Admin Console

10.8 Sidebar/Desktop Gadgets

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11. How to...

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11.1 How to Connect Stations to AVG Datacenter

11.2 How to Migrate Stations from/to Different DataCenter

11.3 How to Synchronize Stations

11.4 How to solve Update related issues

11.5 How to Change User Interface Language

11.6 How to use Microsoft SQL Server database system

11.7 How to Control station users actions

11.8 Requests handling and status messages

11.9 How to manage access rights

11.10 How to maintain the DataCenter database

11.11 List of AVG Setup Parameters

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12. AVG DataCenter

12.1 Maintenance

12.2 Password protection

12.3 Converting the AVG DataCenter to a Different Database

12.4 Web Interface

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13. Updates

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13.1 General Information

13.2 Update within the Local Network

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14. AVG Admin Server 2012 for Linux

14.1 Installation

14.2 Start-up Parameters

14.3 Configuration

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15. FAQ and Technical Support

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1. Introduction

This user manual provides comprehensive documentation for AVG Anti-Virus Business Edition 2012.

Important notice:

The document may contain references to other user guides, especially the Internet Security guide. If you are not familiar with the AVG User Interface and AVG advanced/Firewall settings we strongly recommend that you download all relevant guides in advance from the http://www.avg.com/ww-en website, Support Center/Download/Documentation section.

You can also use context help, which is available through the application, to get the requested information.

1.1. AVG Anti-Virus Business Edition 2012 scheme

Please review the simplified scheme of AVG Anti-Virus Business Edition 2012 showing the basic connection and interaction of remote administration components in the default and most common configuration:

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1) AVG DataCenter

consists of a database, and AVG Admin Server. The AVG Admin Server performs the role of a mediator between the AVG DataCenter and AVG stations. The AVG Admin Console uses the AVG Admin Server to approach the AVG DataCenter database, and to centrally define settings for stations and system parameters. AVG stations approach the AVG Admin Server to read the setup parameters; and to save their currently defined setting and scan results into the AVG DataCenter.

AVG Admin Server also works as a local update source. If you deploy the UpdateProxy role to multiple servers, you can then use them for updating stations and keeping the bandwidth/ load in balance.

2) AVG Admin Console

is a program for administration of AVG stations. It communicates directly with the AVG Admin Server.

3) Stations

communicate with the AVG Admin Server that accepts the default settings, requests specific settings, sends the scan results etc.

4) AVG Technologies Server

provides AVG Admin Server/Servers with update files.

1.2. Key features and functions

AVG Anti-Virus Business Edition 2012 offers the following functions:

Remote installation

Using this function you can easily install AVG on all stations in the local network. This remote installation is secured by the AVG Network Installer Wizard – a program for direct remote installation and/or creation of an installation script that makes it possible to run the Setup installation program on all remote network stations.

Centrally controlled updates

All AVG stations in the network can be updated centrally using the AVG Admin Console.

Server roles AVG Anti-Virus Business Edition 2012 can now act in multiple roles, where each role can

be deployed separately (DataCenter role used for remote stations management, UpdateProxy role for managing updates), which allows the user to divide the load among multiple physical servers.

Secured communication

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Network communication between AVG Admin (AVG Admin Server) and stations is completely encrypted.

Full remote administration in the network The full functionality of the AVG Anti-Virus Business Edition 2012 guarantees:

o Automated remote AVG installation on all network stations thanks to new AVG

Network installer Wizard

o Continuous overview of all network AVG stations’ current status

o Central control and administration of AVG stations’ configuration

AVG Anti-Virus Business Edition 2012 full functionality is provided by the AVG Admin Console, and the AVG DataCenter.

If you do not need the full functionality, it is possible to install and deploy only the AVG Admin

Lite (for installation scripts generation and local update source).

In addition to all standard features, AVG Anti-Virus Business Edition 2012 may contain the following components support (configuration available directly from the AVG Admin Console):

o Anti-Spam protection

o Anti-Spyware protection

o Firewall protection

o Online Shield protection

o LinkScanner protection

o Anti-Rootkit protection

Note: Depending on your edition, the support of components may vary! Backward compatibility including an easy migration from the previous version!

1.3. Operating Systems Supported

AVG Anti-Virus Business Edition 2012 is intended to manage/protect stations with the following operating systems (with the exceptions mentioned below the list):

MS Windows XP Professional SP2 MS Windows XP Home SP2 MS Windows XP Professional x64 SP1

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MS Windows Server 2003 SP1 MS Windows Server 2003 x64 MS Windows 2008 Server MS Windows 2008 Server x64 MS Windows Vista, all editions MS Windows Vista x64, all editions MS Windows 7, all editions MS Windows 7 x64, all editions

The AVG Admin console, AVG Admin Server and related components are supported in the following operating systems:

MS Windows XP Professional SP2 MS Windows XP Home SP2 MS Windows XP Professional x64 SP1 MS Windows Server 2003 SP1 MS Windows Server 2003 x64 MS Windows 2008 Server MS Windows 2008 Server x64 MS Windows Vista, all editions MS Windows Vista x64, all editions MS Windows 7, all editions MS Windows 7 x64, all editions

1.4. Minimum Hardware Requirements

Minimum hardware requirements for AVG Anti-Virus Business Edition 2012 and related components are as follows:

Intel Pentium CPU 1.5 GHz 750 MB of free hard drive space (plus up to 200 MB for downloaded installation package)

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512 MB of RAM memory

1.5. Recommended Hardware Requirements

Recommended hardware requirements for AVG Anti-Virus Business Edition 2012 are as follows:

Intel Pentium CPU 1.8 GHz 900 MB of free hard drive space (plus up to 200 MB for downloaded installation package) 512 MB of RAM memory

1.6. Network Requirements

To be able to successfully install AVG on stations remotely, it is necessary to take some steps in advance.

Note: If you experience any problems with the remote administration/installation/connection even after reviewing the chapters below, please try to find the proper answer in the FAQ (Frequently Asked Questions) located at

ht t p://w w w .a v g.c om /w w -en/faq

1.6.1. Ports to be allowed on stations

For individual stations in your network, that use a personal firewall, you will probably need to allow certain ports and set specific system features in order to be able to correctly use AVG remote installation.

Depending on the firewall type and settings on each station, some of the requirements listed below may be already predefined or allowed, or its settings may not be available under the same name and description. We strongly recommend that all changes should only be done by well experienced users! Always consult the User manual or Help guide for your firewall before proceeding to change any settings.

Ping (ICMP type 0 - Incoming echo request)

Change this setting only if the AVG Network Installer is not able to detect network station (s), which you are sure are switched on and fully operational.

In the firewall settings used on the remote station allow the incoming ping requests within the local network. Often this function can be found under ICMP type 0 or Incoming echo request or similar description. If set correctly, AVG Network Installer will be able to find the station in the network.

RPC: Remote Procedure Call

To be able to launch the AVG installation on the remote station, you need to allow the following ports in the firewall on the station – TCP and UDP port 135.

Distributed Component Object Model (DCOM)

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For proper functioning of WMI (Windows Management Instrumentation) used by the AVG Network Installer, you have to open the DCOM port. The DCOM port is TCP 135. To open it,

follow these steps:

1. Click Start, and then click Control Panel.

2. Double-click Windows Firewall, and then click the Exceptions tab.

3. Click Add Port.

4. In the Name box, type DCOM_TCP135, and then type 135 in the Port number box.

5. Click TCP, and then click OK.

6. Click OK.

1.6.2. Ports to be Allowed for Remote Administration

Ports that need to be allowed for remote administration are listed below:

Communication on TCP port number 80

For downloading AVG updates from the internet to the AVG Admin Server UpdateProxy, it is necessary to permit outgoing communication for these components on TCP port 80.

TCP Port 4158 For basic communication between the AVG Admin Server and the AVG stations and the AVG

Admin console, you need to allow TCP port 4158 (predefined by default).

This port can be changed in the AVG Admin Server configuration and in the AVG User Interface on the station (via upper menu Tools/Advanced Settings – Remote Administration).

TCP Port 6051

This port is used for direct messages from AVG Admin Server to the AVG Station. This port can be changed within the AVG User Interface on the station (via upper menu Tools/

Advanced Settings – Remote Administration group).

TCP Port 6054

This port is used for direct messages from the AVG Admin Server to the AVG Admin Console. This port is not configurable. AVG Admin Console tries to open this port automatically for listening, if the port is not available, it tries to open subsequent ports (6055, 6056, …) until it successfully finds an available one.

1.7. Migrating Stations From Previous Version

The migration of one AVG DataCenter to another is described in the How to.../How to migrate

stations from/to different DataCenter.

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2. AVG Anti-Virus Business Edition 2012 Installation

In order to be able to remotely install AVG on stations, you must first install AVG 2012 Remote Administration and its components.

The whole process consists basically of two steps:

Components Installation

Deployment process

Note: It is strongly recommended that you go through the following chapters first to get a general overview of the AVG Anti-Virus Business Edition 2012 installation possibilities so that you can set the configuration that best suits your needs. Especially check the Where to Install and Deploy and

Components Overview chapters.

AVG Anti-Virus Business Edition 2012 can be launched using the exe file within the AVG Admin directory on the installation CD. Also, the latest installation package can always be downloaded from the AVG website at http://www.avg.com/ww-en/download.

Note: There are two installation packages available for your product - for 32bit operating systems (marked as x86) and for 64bit operating systems (marked as x64). Be sure to use the correct installation package for your specific operating system.

Before installing AVG Remote Administration visit the AVG website and check for the latest installation file!

2.1. Components Overview

Below you will find a brief overview of all components.

2.1.1. AVG Admin Server Deployment Wizard

This wizard will help you to deploy AVG Anti-Virus Business Edition 2012 onto your server or divide it across multiple servers.

2.1.2. AVG Network Installer

The AVG Network Installer Wizard helps you to automatically install AVG on remote stations with only a few clicks.

2.1.3. AVG Admin Console

The AVG Admin Console is a central place for administration of your remote AVG station installations in the network. It communicates with the AVG Admin server and controls, processes and displays all relevant events.

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2.1.4. AVG Admin Lite

AVG Admin Lite is the name given to a simplified installation of AVG Anti-Virus Business Edition 2012, providing only a local update source and script AVG installations on stations, without the benefits of AVG DataCenter and AVG Admin Console.

2.1.5. AVG Admin Server

The AVG Admin Server stores data in a database (AVG DataCenter) and performs the role of a mediator between the AVG DataCenter and stations. AVG Admin Server may also work as a local update source.

The AVG DataCenter is a database that contains the entire configuration for AVG stations, including scan and tasks settings. All stations with AVG installed, as well as the AVG Admin Console program, communicate with the AVG DataCenter. The communication is possible only if the Remote Administration component is properly installed on all stations connected to the AVG

Admin Server. AVG DataCenter supports one embedded and several standalone (commercial) SQL database

systems. You will be able to choose specific database system during deployment process (AVG

Admin Deployment Wizard starts after installation).

2.1.6. Server roles

There are two roles that can be deployed after installation on AVG Admin Servers. The selection of roles is a key part of the deployment process that will take place right after product installation. The roles are as follows:

DataCenter role

Allows central management of AVG stations configuration via the AVG Admin Console, collects scan results from AVG stations, shows components states and much more.

UpdateProxy role

Serves as a proxy server for downloading and distributing updates to your stations.

2.2. Where to Install and Deploy

You can install and deploy different components/roles of AVG Remote Administration to different servers/stations. There is no need to install everything on one machine.

Once you finish product installation, you will proceed to the deployment process that allows you to deploy different server roles.

For example, the AVG DataCenter role can be deployed to some central server in your network. If your network or number of stations is large, you can deploy the ProxyServer role to multiple servers across the network to achieve load balancing and adequate bandwidth usage.

Also, the AVG Admin Console (central application for administration of your stations) can be installed to a different station and the administrator can manage the stations from any place.

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2.3. Welcome Dialog

The welcome dialog appears in the language of the operating system to which AVG Anti-Virus Business Edition 2012 is being installed. You can switch to another language by using the roll-down menu.

This dialog also offers the full wording of the AVG Anti-Virus Business Edition 2012 license agreement. You can either scroll down to read the text or click the Printable version button to open it in your internet browser window and optionally have the whole agreement printed.

Once you finish reading, click the Accept button to continue. Otherwise use the Decline button, and the installation process will be cancelled.

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2.4. License Activation

In this dialog enter your License number. Click the Next button to continue.

2.5. Installation Type

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In this dialog select which type of Remote Administration you wish to install. You have the following options:

Quick Install

This is the recommended option. It will install the application with standard configuration and components.

Custom Install

This option allows you to select, which components you wish to install.

Lite Install

This choice installs the product with simplified wizards that contain predefined settings for UpdateProxy role only. The AVG Network Installer Wizard allows only simple script generation. No console for administration will be installed and no AVG DataCenter will be deployed.

You can find more information on the Lite Installation in the AVG Admin Lite Chapter.

If you want to include an optional gadget to your desktop, check the Installs and displays the AVG 2012 gadget... checkbox (available for Windows Vista and Windows 7 or higher operating systems). More information about this topic can be found in the Configuration/Sidebar/Desktop Gadgets chapter.

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2.6. Custom Options

If you chose Custom install in the Installation Type dialog, you will experience the following screen:

You have to specify the destination folder where AVG Anti-Virus Business Edition 2012 (and its components) will be installed. If you want to select another directory, specify the directory path or choose a directory from your local disk by pressing the Browse button.

Then proceed to select AVG Anti-Virus Business Edition 2012 components you want to install. By default, all key components are selected. If you decide on another arrangement, check or uncheck the respective checkbox. To continue the installation process, press the Next button:

Note: If you want to use Graphic reports, install the component on the computer where you install AVG Admin Server, and on each computer where you install AVG Admin Console. Graphic reports are generated by the AVG Admin Server and can be viewed from the AVG Admin Console.

To continue the installation press the Next button.

2.7. Installation Complete

The Installation complete dialog appears to confirm that AVG Anti-Virus Business Edition 2012 and all its components were installed successfully.

You can optionally also decide to be part of the Product Improvement Programme. To do so, simply keep the available checkbox ticked (recommended).

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Press the

Finish

button to finalize the installation.

If the installation went through correctly, one of the following Wizards will launch automatically depending on your previous choices during the installation process:

AVG Admin Deployment Wizard

This Wizard will start automatically if you chose Quick or Custom installation in the

Installation type dialog.

For more information see the AVG Admin Deployment Wizard chapter.

Note: You must go through this wizard in order to make AVG Anti-Virus Business Edition 2012 function properly.

AVG Admin Deployment Wizard Lite

This Wizard will start if you chose Lite Installation in the Installation type dialog. For more information see the AVG Admin Deployment Wizard Lite chapter.

Note: You must go through this wizard in order to make AVG Anti-Virus Business Edition 2012 function properly.

Note: If an error occurred during the installation process, or the installation failed, an error dialog appears. In that case copy the available information and contact our technical support team. Use the contact page http://www.avg.com/ww-en/support-existing.

3. AVG Admin Deployment Wizard

The AVG Admin Server Deployment Wizard is launched immediately after the installation of AVG Anti-Virus Business Edition 2012. It can also be launched any time later from the Start menu program folder, i.e. All programs/AVG 2012 Remote Administration/AVG Admin Server Deployment Wizard.

The Wizard guides you through the configuration process for the AVG DataCenter database on a selected database engine. Using the wizard, you can also configure the AVG Admin Server in order to mirror the AVG updates in a local network. The wizard leads you through the configuration process in a few steps listed in the following summary.

Note: Navigation in the wizard is as usual:

The Back button takes you one step back in the wizard. The Next button takes you one step forward and also performs all actions selected in the

current stage. Use the Help button to open a comprehensive information help related to the current step. By pressing the Cancel button, you can quit the wizard at any stage, discarding the changes

performed so far.

3.1. Introduction

The first dialog explains the purpose of the Wizard and briefly describes two main options. Click the

Next button to proceed to the next step. Note: We strongly recommend you complete this wizard in order to make the AVG Admin Server run

correctly.

3.2. Deploying multiple UpdateProxy roles

Before you deploy AVG Anti-Virus Business Edition 2012 roles to your server, you may need to consider the following:

You can deploy the UpdateProxy role to more than one server and distribute updates from different sources to avoid your server overloading or having bandwidth issues.

The allocation of servers depends on your network size and your server and network specifications. Generally speaking, if your network consists of more than 150 stations or your network is divided into multiple segments in different locations, you should consider deploying multiple UpdateProxy roles to different servers and spread the load.

To deploy the UpdateProxy role to another server you need to repeat the installation and deployment process on the other server.

3.3. Role Selection

This screen displays information on the AVG Admin Server current state. When everything is correct, the respective information is displayed in green text.

If this is not your first run and everything seems to be correct (i.e. up-to-date with no warnings or errors), there is no need to go through the configuration process again (unless you wish to change

something). If there is a configuration problem, you will be briefly informed about the reasons, and the information

will be highlighted in red color. In such cases you need to go through the whole wizard to correct the problem.

In the Server roles section you must choose which server role(s) you want to run on this server. You need to select at least one option, but you can also select both. The options are as follows:

DataCenter role

Allows central management of AVG stations configuration via the AVG Admin Console, collects scan results from AVG stations, shows components states and much more.

If you choose to install this role only, proceed to the DataCenter Role chapter.

UpdateProxy role

Serves as a proxy server for downloading and distributing updates to your stations. If you choose to install this role only, proceed to the UpdateProxy role chapter.

If you select both options, proceed to the DataCenter Role chapter.

3.4. DataCenter Role

Select if you are deploying AVG Admin Server for the first time or repeatedly:

I am deploying the AVG Admin Server for the first time

I am deploying the AVG Admin Serve again over an existing database

3.5. DataCenter Role - First Deployment

If you have selected in the Current state of AVG Admin Server step (see chapter Role Selection) the DataCenter Role, and you are deploying the application for the first time, you will experience the following dialog.

Note: If you are deploying the database repeatedly, please proceed to the chapter Repeated

deployment.

Select the database system corresponding to your needs. These options are available:

Firebird

This solution is appropriate for smaller networks with up to 150 stations. The database is a standard part of AVG Anti-Virus Business Edition 2012 installation.

Additionally, you can choose a specific database character set from the roll down menu corresponding to your language needs.

Microsoft SQL Server Express

The Microsoft SQL Server Express Edition is a reduced version of the Microsoft SQL Server, it can serve up to 1000 stations. The product is not a standard part of AVG Anti-Virus

Business Edition 2012. Its usage is not limited by any commercial license.

Microsoft SQL Server

The Microsoft SQL Server engine can serve over 1000 stations in large networks. It is not a standard part of AVG Anti-Virus Business Edition 2012 and its usage is bound to the Microsoft SQL Server license.

Oracle 10g/11g

This database engine can serve over 1000 stations in large networks. It is not a standard part of AVG Anti-Virus Business Edition 2012 and its usage is bound to a commercial license.

MySQL 5

This database engine can serve over 1000 stations in large networks. It is not a standard part of AVG Anti-Virus Business Edition 2012 and a commercial license may be needed for use in a commercial environment.

If you choose a database type that is different to the one you have been currently using, the Wizard can import the contents of the previously exported AVG DataCenter into the newly chosen database type.

Continue to the Databases Overview chapter.

3.6. DataCenter Role - Repeated Deployment

During the repeated deployment, there is usually an existing database with stations available, so the Wizard will offer you to backup its contents first:

Note: The backup is not available if the database is in an error state!

To do so, simply check the Perform DataCenter database backup to folder checkbox and fill-in your desired storage location.

The next dialog will inform you about your DataCenter database status. There exist two possible cases - either the DataCenter database will be up-to-date or outdated. In the first case, you will experience these two options:

Keep existing DataCenter database

This option will leave the database untouched. Select this option, if the database version is up to date and you need to preserve its contents.

Create new empty DataCenter database

Select this option to create completely new database (the originally stored data will be lost). We strongly recommend to backup the DataCenter database before proceeding!

On the other hand, if the DataCenter database will be outdated, you will be asked, if you wish to update the existing one or create a new one:

Update existing DataCenter database

This option will update the database to the current version. Select this option, if you need to preserve the database contents.

In the next step you can optionally check the Username and Password checkboxes and fill-in your preferred user name and password that will be required each time you launch the AVG Admin Console, AVG Admin Server Deployment Wizard or process stations update.

Note: If you set an username and password here, you should also manually define the same values on all existing stations in order to allow them correctly connect to your Datacenter!

Depending on your previous choices, you can continue to one of two dialogs:

If you kept the existing database, continue to the UpdateProxy Role chapter. If you asked to create a new database, you will experience the following dialog:

Select the database system corresponding to your needs. These options are available:

Firebird

This solution is appropriate for smaller networks with up to 150 stations. The database is a standard part of AVG Anti-Virus Business Edition 2012 installation.

Additionally, you can choose a specific database character set from the roll down menu corresponding to your language needs.

Microsoft SQL Server Express

The Microsoft SQL Server Express Edition is a reduced version of the Microsoft SQL Server, it can serve up to 1000 stations. The product is not a standard part of AVG Anti-Virus Business Edition 2012. Its usage is not limited by any commercial license.

Microsoft SQL Server

Oracle 10g/11g

This database engine can serve over 1000 stations in large networks. It is not a standard part of AVG Anti-Virus Business Edition 2012 and its usage is bound to a commercial license.

MySQL 5

This database engine can serve over 1000 stations in large networks.. It is not a standard part of AVG Anti-Virus Business Edition 2012 and a commercial license may be needed for use in a commercial environment.

Continue to the DataCenter Role - Databases Overview chapter.

3.7. DataCenter Role - Databases Overview

Below you will find the overview of individual databases supported by AVG Anti-Virus Business Edition 2012.

3.7.1. Firebird

If you have selected the Firebird option, there are no further settings needed and you can proceed to the next step (Data Import).

3.7.2. MS SQL Server Express Edition

If you wish to use Microsoft SQL Server Express for storing Datacenter data, fill in the following information:

Computer name – defines the name of the station, on which SQL Express Edition is installed

Instance name – refers to a particular SQL Express Edition installation, if there is more than

one instance installed on the station.

Administrator’s username – predefined automatically, you do not need to change it Administrator’s password – password for the database administrator Database name - shows the predefined database name Username - type in a preferred new login name for the database (to be used for AVG Admin

Server connection) User password - type in a preferred new password for the database (to be used for AVG

Admin Server connection)

If you are experiencing troubles with Microsoft SQL Server Express connection, you might find a solution in the How to use Microsoft SQL Server database system chapter.

Continue to the next step - Data Import - by pressing the Next button.

3.7.3. MS SQL Server

Fill in the following information:

Computer name – defines the name of the server, on which the SQL Server is installed. Instance name – refers to a particular SQL Server installation, if there is more than one

instance installed on the station. Administrator’s username – database administrator user name - must be filled in.

Administrator’s password – password for the database administrator - must be filled in. Database name - shows the predefined database name. Username - type in a preferred new login name for the database (to be used for AVG Admin

Server connection). User password - type in a preferred new password for the database (to be used for AVG

Admin Server connection).

If you are experiencing troubles with Microsoft SQL Server connection, you might find a solution in the How to use Microsoft SQL Server database system chapter.

Press the Next button and continue to the next step - Data Import.

3.7.4. Oracle

Please note: If your database is running on another computer, you must first install the client part of the Oracle database on that computer. For installation on Windows Vista we recommend to use client part for Oracle 11g.

Instant Client for different operating systems: http://www.oracle.com/technetwork/database/features/

instant-client/index.html

Fill in the following information:

Computer name – defines the name of the server, on which Oracle 10g is installed. Change the value only if the installation resides on a remote computer.

Administrator’s username – database administrator user name - must be filled in. Administrator’s password – password for the database administrator - must be filled in. Instance name – enter your Oracle instance name.

Username - shows the predefined login name for the database (to be used for AVG Admin

Server connection) User password - type in a preferred new password for the database (to be used for AVG

Admin Server connection)

Press the Next button and continue to the next step - Data Import.

3.7.5. MySQL 5

Fill in the following information:

Computer name – defines the name of the server, on which the MySQL 5 is installed. Change the value only if the installation resides on a remote computer.

Service name - Default operating system service name for the MySQL engine. We recommend keeping the original value.

Administrator’s username – database administrator user name - must be filled in. Administrator’s password – password for the database administrator - must be filled in. Database name - shows the predefined database name.

Username - type in a preferred new login name for the database (to be used for AVG Admin Server connection)

User password - type in a preferred new password for the database (to be used for AVG

Admin Server connection) Please note the following information before proceeding: MySQL Server 5 uses max_allowed_packet variable to set the maximum size of one packet. Its

default value is 1048576 bytes (1 MB) which is too low for AVG Admin Server to work properly in most cases. We strongly recommend to change this value to at least 10 MB. To do so, follow one of the solutions below:

Set the value for the current run only

This will apply the setting until the restart of the server occurs. Then the default value or value

from my.ini will be used again.

Note: You need to be logged as administrator with MySQL root privileges in order to do that.

Change Settings in the my.ini file (permanent - recommended)

This will save the settings permanently, but requires restart of the MySQL server.

Open the my.ini file on the MySQL server. Under the section [mysqld] change max_allowed_packet to the following value: max_allowed_packet = 10485760 Restart the mysqld daemon or the MySQL service.

Press the Next button and continue to the next step - Data Import.

+ 222 hidden pages

AVG Anti-Virus Business Edition 2012 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Components Overview chapters.

AVG Admin Lite is the name given to a simplified installation of AVG Anti-Virus Business Edition 2012, providing only a local update source and script AVG installations on stations, without the benefits of AVG DataCenter and AVG Admin Console.

The AVG Admin Server stores data in a database (AVG DataCenter) and performs the role of a mediator between the AVG DataCenter and stations. AVG Admin Server may also work as a local update source.

DataCenter role

If you have selected the Firebird option, there are no further settings needed and you can proceed to the next step (Data Import).