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ZG352
DIRECT THERMAL BAR CODE PRINTE
USER’S
MANUAL
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Contents
Copyright Declaration
1. Introduction
1.1 Product Introduction
1
.2 Compliances
2. Operations Overview
2.1 Unpacking and Inspection
2
.2 Printer Overvie
2.2.1 Front View
2.2.2 Int eri o r Vi ew
2.2.3 Rear View
3
. Setup
3.1 Setting Up the Printer
3
.2 Loading the Media
3.2.1 Loading the Media
3.2.2 Loading External Media
3.2.3 Loading Media in Peel-off Mode (Option)
3.2.4 Loading Media in Cutter Mode (Option)
3
.3 Diagnostic Tool
3.3.1 Start the Diagnos ti c Tool
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1
2
4
6
8
3.3.2 Printer Function (Calibrate sensor, Ethernet setup, RTC
setup
)
19
3.4 Setting Ethernet by Diagnostic Utility 20
3.4.1 Using USB interface to setup Ethernet interface
3.4.2 Using Ethernet interface to setup Ethernet interface
20
21
3.5 Install MicroSD Memory Card . 23
3.6 Mount the Printer on the Wall
4. LED and Button Functions
4
.1 LED Indicator.
4.2 Regular Button Function
4.3 Power on Utilities .
4.3.1 Gap/Black Mark S ensor Cal ib rati on
4.3.2 Gap/Black Mark Calibration , Sel f-te st an d Dum p Mod e
4.3.3 Printer Initializatio n
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4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black
Mark Sensor
32
4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor
32
4.3.6 Skip AUTO.BAS
5. Troubleshooting
5.1 LED Status
5.2 Print Problem
5.3 LCD
6. Maintenance
Revise History
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1. Introduction
1.1 Product Introduction
Thank you for purchasing a ZG352 bar code printer. Although the printer has a small footprint,
it delivers reliable, superior performance.
This printer provides direct thermal printing at user selectable speed of: 2.0, 3.0, 4.0 or 5.0
ips. It accepts roll feed, die-cut, and fan-fold media with gap or black mark. All common bar
formats are available. Fonts and bar codes can be printed in 4 directions, 8 differen
alphanumeric bitmap fonts and built-in scalable font capability. You will enjoy trouble free, high
throughput for printing labels with this printer.
1.2 Compliances
CE Class B:
EN55022: 1998+A1: 2000+A2: 2003
EN55024: 1998+A1: 2001 +A2: 2003 IEC 61 000-4 Series
EN61 000-3-2: 2006 & EN61 000-3-3: 1 995+A1: 2001
FCC Part 15, Class B
UL, CUL: UL60950-1
C-Tick:
CFR 47, Part 15/CISPR 22 3
ANSI C63.4: 2003
Canadian ICES-003
TÜV/Safety: EN60950-1 / IEC 60950-1
r
Edition: 1997, Class B
Wichtige Sicherheits-Hinweise
1. Bitte lesen Sie diese Hinweis sorgfältig durch.
2. Heben Sie diese Anleitung fűr den späteren Gebrauch auf.
Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen. Verwenden Sie keine
3.
Flüssig-oder Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur
Reinigung.
4. Die Netzanschluß-Steckdose soll nahe dem Gerät angebracht und leicht zugänglich
sein.
5. Das Gerät ist vor Feuchtigkeit zu schűtzen.
6. Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten. Ein Kippen oder
Fallen könnte Beschädigungen hervorrufen.
7. Beachten Sie beim Anschluß ans Stromnetz die Anschlußwerte.
8. Dieses Gerät kann bis zu einer Außentemperatur von maximal 40
CAUTION
1. HAZARDOUS MOVING PARTS IN CUTTER MODULE. KEEP FINGER AND OTHER BODY
PARTS AWAY.
2. THE MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM BATTERY
CR2032 INSTALLED. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE.
3. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER INSTRUCTIONS.
betrieben
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einem vom Hersteller empfohlenem nlichen Typ. Entsorgung gebrauchter Batteries nach
aben des Herstellers.
WARNUNG!
GEFÄHRLICHE BEWEGLICHE TEILE
— FINGER UND ANDERE KÖRPERTEILE
FERNHALTEN!
VORSICHT!
EXPLOSIONSGEFAHR BEI ERSA TZ D ER
BATTERIE DURCH UNZULÄSSIGEN TYP.
VERBRAUCHTE BATTERIEN IMMER
VORSCHRIFTSGEMÄSS ENTSORGEN!
Note
The maximum printing ratio per dot line is 15% for this printer. To print the full web black line,
the maximum black line height is limited to 40 dots, which is 5mm for 203 DPI resolution
printer.
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2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the bar code printer. Please retain
the packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.
One printer unit
One Windows labeling software/Windows driver CD disk
One quick installation guide
One power cord
One auto switching power supply
One USB interface cable
One How to create a Logo
Manual
If any parts are missing, please contact the Customer Service Department of your purchased
reseller or distributor.
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2.2 Printer Overview
2.2.1 Front View
ZG352 model
1. Top cover open lever
2. MicroSD card socket
3. Media view window
4. LED indicator
5. Feed button
6. Paper exit chute
* Recommended MicroSD card specification.
SD card spec SD card capacity Approved SD card manufacturer
V1.0, V1.1
V1.0, V1.1
V1.0, V1.1
V1.0, V1.1
V2.0 SDHC CLASS 6 MicroSD 4 GB Transcend
- The DOS FAT file system is supported for the SD card.
MicroSD 128 MB Transcend, Panasonic
MicroSD 256 MB Transcend, Panasonic
MicroSD 512 MB Transcend, Panasonic
MicroSD 1 GB Transcend, Panasonic
- Folders/files stored in the SD card should be in the 8.3 filename format
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2.2.2 Interior Vie
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2 (ZG352 Model)
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8
1. Top cover
2. Media holder
3. Media guide
4. Printhead
5. Gap sensor (receiver)
6. Gap sensor (transmitter)
7. Platen roller
8. Black mark sensor
9. Media holder lock switch
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2.2.3 Rear Vie
ZG352 model
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1
2
3
1. Power switch
2. Power jack socket
3. USB interface
4. Fan-fold paper entrance chute
Note:
The interface picture here is for reference only. Please refer to the product specification for
the
interfaces availability.
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3. Setup
3.1 Setting Up the Printer
1. Place the printer on a flat, secure surface.
“
2. Make sure the power switch is set to
3. Connect the printer to the computer with the provided USB cable.
4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug
the power cord into a properly grounded power outlet.
Note: Please switch OFF printer power switch prior to plug in the pow er cord to printe r power jack.
3.2 Loading the Media
3.2.1 Loading the Media
1. Open the printer top cover by pulling the tabs located on each side towards the front of the
printer, and then lift the top cover to the maximum open angle.
off”.
2. The media holder can be used for 1” and 1.5” media core by rotating the upper part of
label holder 180 degrees clockwise.
1.5”
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3. Separate the media holders to the label roll width.
ZG352 model
4. Place the roll between the holders and close them onto the core.
5. Place the paper, printing side face up, through the media guides, media sensor and place
the label leading edge onto the platen roller.
ZG352
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6. Close the top cover gently and make sure the cover latches securely.
ZG352 model
7. Use “Diagnostic Tool” to set the media sensor type and calibrate the selected sensor.
(Start the “Diagnostic tool”
Select the “Printer Configuration” tab
Click the “Calibrate
Sensor” button)
Note: Please calibrate the gap/black mark sensor when changing media.
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Loading path for roll la bels
ZG352 model
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3.2.2 Loading External Media
1. Open the printer’s top cover and separate the media holders to fit the media
width.
2. Press down the media holder lock switch to fix the media holder.
3. Feeds the media through the rear external label entrance chute. And place the paper,
printing side face up, through the media guides, media sensor and place the label leading
edge onto the platen roller.
Rear external
label entranc
4. Close the top cover gently.
5. Use “Diagnostic Tool” to set the media sensor type and calibrate the selected
(Start the “Diagnostic tool”
Select the “Printer Configuration” tab
Sensor” button)
Note: Please calibrate the gap/black mark sensor when changing media.
Click the “Calibrate
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Calibrate
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3.2.3 Loading Media in Peel-off Mode (Option)
1. Refer to section 3.2.1 to load the media.
2. Open the top cover and peel-off panel after calibrated the sensor.
Peel-off panel
3. Lead the media through the backing paper opening, beneath the peel-off roller.
Backing paper opening
Peel-off roller
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4. Push the peel-off panel back to the printer.
5. Close the top cover gently.
6. Press the FEED button to test.
Note:
Please calibrate the gap/black mark sensor when changing media.
Backing paper (Liner)
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3.2.4 Loading Media in Cutter Mode (Option)
1. Refer to section 3.2.1 to load the media.
2. Lead the media through the cutter paper opening.
Cutter paper opening
3. Close the top cover gently.
4. Use “Diagnostic Tool” to set the media sensor type and calibrate the selected sensor.
(Start the “Diagnostic tool”
Select the “Printer Configuration” tab
Click the “Calibrate
Sensor” button)
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Note:
Please calibrate the gap/black mark sensor when changing media.
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3.3 Diagnostic Tool
The Diagnostic Utility is enclosed in the CD disk \Utilities directory from. The Diagnostic
Utility is a toolbox that allows users to explore the printer's settings and status; change
printer settings; download graphics, fonts, and firmware; create printer bitmap fonts; and to
send additional commands to the printer. Using this convenient tool, you can explore the
printer status and settings and troubleshoot the printer.
Note: This utility works with printer firmware V6.00 and lat er versions.
3.3.1 Start the Diagnostic Tool
1. Double click on the Diagnostic tool icon
2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager,
Features tab
Printer functions
Command Tool) included in the Diagnostic utility.
to start the software.
Interface
Printer setup
Printer Status
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3.3.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup
)
1. Select the PC interface connected with bar code printer.
2. Click the
Function
” button
to setting.
“
3. The detail functions in the Printer Function Group are listed as below.
Note:
For more information about Diagnostic Tool, pl ease refer to the d iagnostic utility quick start guide i n
the CD disk \ Utilities directory.
Function Description
Calibrate Sensor
Ethernet Setu
RTC Time
Print Test Page Print a test page
Reset Printer
Factory Default
Dump Text
Ignore AUTO.BAS Ignore the downloaded AUTO.BAS program
Configuration Page Print printer configuration
Calibrate the sensor specified in the Printer Setup
roup media sensor field
Setup the IP address, subnet mask, gateway for
the on board Ethernet (Please refer to next
section
Synchronize printer Real Time Clock with PC
Reboot printer
Initialize the printer and restore the settings to
factor
default.
To activate the printer dump mode.
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3.4 Setting Ethernet by Diagnostic Utility
The Diagnostic Utility is enclosed in the CD disk \Utilities directory
. Users can use Diagnostic Tool to setup the Ethernet by USB and
Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by
these interfaces.
3.4.1 Using USB interface to setup Ethernet interface
1. Connect the USB cable between the computer and the printer.
2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicking on
icon.
Note: This utility works with printer firmware V6.00 and later versions.
4. The Diagnostic Utility default interface setting is USB interface. If USB interface is
connected with printer, no other settings need to be changed in the interface field.
5. Click on the
“Ethernet Setup” button from “Printer Function” group in Printer Configuration
tab to setup the IP address, subnet mask and gateway for the on board Ethernet.
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3.4.2 Using Ethernet interface to setup Ethernet interface
1. Connect the computer and the printer to the LAN.
2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicks on the
icon.
Note: This utility works with printer firmware V6.00 and later versions.
4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address,
subnet mask and gateway for the on board Ethernet.
5. Click the “Discover Device” button to explore the printers that exist on the network.
6. Select the printer in the left side of listed printers, the correspondent IP address will be
shown in the right side
7. Click
“Change IP Address” to configure the IP address obtained by DHCP or static.
“IP address/Printer Name” field.
The default IP address is obtained by DHCP. To change the setting to static IP address,
“Static IP” radio button then enter the IP address, subnet mask and gateway. Click
click
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“
Set IP” to take effect the settings.
Users can also change the “Printer Name” by another model name in this fields then click
“
Set Printer Name” to take effect this change.
Note: After clicking the “Set Printer Name” or “ Set IP” button, printer will reset to
take effect the settings.
8. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main
screen.
Factory Default button
This function will reset the IP, subnet mask, gateway parameters obtained by DHCP and
reset the printer name.
Web setup button
Except to use the Diagnostic Utility to setup the printer, you can also explore
configure the printer settings and status or update the firmware with the IE or Firefox web
browser. This feature provides a user friendly setup interface and the capability to
manage the printer remotely over a network.
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3.5 Install MicroSD Memory Card
1. Open the SD memory card cover.
2. Insert the MicroSD card into the socket.
3. Close the memory card cover.
* Recommended SD card specification.
SD card spec SD card capacity Approved SD card manufacturer
V1.0, V1.1
V1.0, V1.1
V1.0, V1.1
V1.0, V1.1
V2.0 SDHC CLASS 6 MicroSD 4 GB Transcend
- The DOS FAT file system is supported for the SD card.
MicroSD 128 MB Transcend, Panasonic
MicroSD 256 MB Transcend, Panasonic
MicroSD 512 MB Transcend, Panasonic
MicroSD 1 GB Transcend, Panasonic
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- Folders/files stored in the SD card should be in the 8.3 filename format
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3.6 Mount the Printer on the Wall
There are three holes in the bottom of printer. Printer can be mounted on the wall by the
3.0mm~3.5mm screw head screws.
Note: Please hang prope rly to avo id fall down
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4. LED and Button Functions
This printer has one button and one three-color LED indicator. By indicating the LED with
different color and pressing the button, printer can feed labels, pause the printing job, select
and calibrate the media sensor, print printer self-test report, reset printer to defaults
(initialization). Please refer to the button operation below for different functions.
4.1 LED Indicator
LED Color Description
reen/ Solid
This illuminates that the power is on and the device is ready to
use.
Green/ Flash
Amber This illuminates that the system is clearing data from printer.
Red / Solid
Red / Flash
This illuminates that the system is downloading data from PC to
memory or the printer is paused.
This illuminates
This illuminates a printing error, such as
empty, paper jam or memory error etc.
4.2 Regular Button Function
1. Feed labels
When the printer is ready, press the button to feed one label to the beginning of next label.
2. Pause the printing job
When the printer is printing, press the button to pause a printing job. When the printer is
paused, the LED will be green blinking. Press the button again to continue the printing job.
rinter head open, cutter error.
h
ead open, paper
4.3 Power on Utilities
There are six power-on utilities to set up and test printer hardware. These utilities are
activated by pressing FEED button then turning on the printer power simultaneously and
release the button at different color of LED.
Please follow the steps below for different power-on utilities.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED indicates with different color for different functions.
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Amber
Rel
Rel
Power on utilities
Functions
1. Gap / black mark sensor calibration
2. Gap / black mark sensor calibration,
Self-test and enter dump mode
3. Printer initialization
4. Set black mar k sensor as media
sensor and calibrate the black mar
senso
5. Set gap sensor as media sensor and
calibrate the gap sensor
6. Skip AUTO.BAS
LED color
The LED color will be changed as following pattern:
Red
(5 blinks)
Release
Amber
(5 blinks)
Green
(5 blinks)
Green/Amber
(5 blinks)
ease
Release
Release
4.3.1 Gap/Black Mar k Sens or Ca librati on
Gap/black mark sensor sensitivity should be calibrated at the following conditions:
Red/Amber
(5 blinks)
Solid green
ease
Release
1. A brand new printer
2. Change label stock.
3. Printer initialization.
Please follow the steps below to calibrate the gap/black mark sensor.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
red
3 Release the button when LED becomes
and blinking. (Any red will do during the 5
blinks).
It will calibrate the gap/black mark sensor sensitivity.
The LED color will be changed as following order
Amber
red (5
red/amber (5 blinks)
Note:
1. Sensor calibration can be done by Diagnostic Tool or by power on utility. Please refer to
”
Diagnostic Tool
2. Please select gap or black mark sensor t ype prior to c alibrate the sen sor.
Section for more information.
amber (5 blinks)
solid green
green (5 blinks) green/amber (5 blinks)
“
3.3
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4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode
While calibrate the gap/black mark sensor, printer will measure the label length, print the
internal configuration (self-test) on label and then enter the dump mode. To calibrate gap or
black mark sensor, depends on the sensor setting in the last print job.
Please follow the steps below to calibrate the sensor.
1 .Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED becomes
5 blinks)
The LED color will be changed as following order.
Amber
red/amber (5 blinks)
4. It calibrates the sensor and measures the label length and prints internal settings then
enter the dump mode.
Note:
1. Sensor calibration can be done by Diagnostic Tool or by power on utility. Please refer to
Diagnostic Tool
2. Please select gap or black mark sensor t ype prior to calibr ate the sensor .
red (5
”
Section for more information.
amber (5 blinks)
solid green
amber
and blinking. (Any amber will do during the
green (5 blinks) green/amber (5 blinks)
“
3.3
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Self-test
Printer will print the printer configuration after gap/black mark sensor calibration. Self-test
printout can be used to check if there is any dot damage on the heater element, printer
configurations and available memory space.
Dump mode
Printer will enter dump mode after printing printer configuration. In the dump mode, all
characters will be printed in 2 columns as following. The left side characters are received from
your system and right side data are the corresponding hexadecimal value of the characters. I
allows users or engineers to verify and debug the program.
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ASCII Data
Note:
1. Dump mode requires 2” wide paper width.
2. Turn off / on the power to resume printer for normal
printing.
3. Press FEED button to back to the previous menu.
4.3.3 Printer Initialization
Hex decimal data related to
left column of ASCII data
Printer initialization is used to clear DRAM and restore printer settings to defaults.
Printer initialization is activated by the following procedures.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns
the 5 blinks).
The LED color will be changed as following:
Amber
red/amber (5 blinks)
Printer configuration will be restore to defaults as below after initialization.
Parameter Default setting
Speed
Density
Label Width
Label Height
Sensor Type
Gap Setting
8
red (5
amber (5 blinks)
solid green
127 mm/sec (5 ips) (203DPI)
2” (50.8 mm)
4” (101.6 mm)
Gap sensor
0.12” (3.0 mm)
green
after 5 amber blinks. (Any green will do during
green (5 blinks)
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4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Senso
Please follow the steps as below.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
Print Direction
Reference Point
Offset
Tear Mode
Peel off Mode
Cutter Mode
Serial Port Settings
Code Page
Country Code
Clear Flash Memory
IP Address
0
On
0,0 (upper left corner)
0
Of
Of
9600 bps, none parity, 8 data bits, 1 stop bi
850
001
No
DHCP
3. Release the button when LED turns
will do during the 5 blinks).
The LED color will be changed as following:
Amber
red/amber (5 blinks)
4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor
Please follow the steps as below.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns
will do during the 5 blinks).
The LED color will be changed as following:
mbe
red/amber (5 blinks)
red (5
red (5 blinks)
amber (5 blinks)
solid green
amber (5 blinks)
solid green
green/amber
red/amber
after 5 green blinks. (Any green/amber
green (5 blinks)
after 5 green/amber blinks. (Any red/amber
green (5 blinks) green/amber (5 blinks)
green/amber (5 blinks)
4.3.6 Skip AUTO.BAS
TSPL2 programming language allows user to download an auto execution file to flash
memory. Printer will run the AUTO.BAS program immediately when turning on printer power.
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The AUTO.BAS program can be interrupted without running the program by the power-on
utility.
Please follow the procedures below to skip an AUTO.BAS program.
1. Turn off printer power.
2. Press the FEED button and then turn on power.
3. Release the FEED button when LED becomes
The LED color will be changed as following:
•
mbe
red/amber (5 blinks)
4. Printer will be interrupted to run the AUTO.BAS program.
red (5 blinks)
amber (5 blinks)
solid green
solid green
green (5 blinks) green/amber (5 blinks)
.
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5. Troubleshooting
The following guide lists the most common problems that may be encountered when
operating this bar code printer. If the printer still does not function after all suggested solutions
have been invoked, please contact the Customer Service Department of your purchased
reseller or distributor for assistance.
5.1 LED Status
This section lists the common problems that according to the LED status and other problems
you may encounter when operating the printer. Also, it provides solutions.
LED Status
/ Color
OFF
olid Green
Green with
blinking
Red with
blinking
Printer
Status
No response No powe
N
ause
Erro
Possible Cause
* Turn on the power switch.
* Check if the green LED is lit on power supply. I
Recovery Procedure
it is not lit on, power supply is broken.
* Check both power connections from the powe
cord to the power supply and from the power
supply to the printer power jack if they are
connected securely.
The printer is ready to
use
rinter is paused
The
The out of label or the
printer setting is no
* No action necessar
* Press the FEED button to resume for
1. Out of label
* Load a roll of label and follow the instructions in
correct
loading the media then press the FEED button to
resume for printing.
2. Printer setting is not correct
* Initialize the printer by instructions in “Power on
.
rinting.
Note:
Printer status can be easily shown on the Diagnostic Tool. For more information about the
Diagnostic Tool, please refer t o the instr uction in th e soft ware C D dis k.
Utility” or “Diagnostic Tool”.
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prop
speed
5.2 Print Problem
Problem
Not Printing
No print on the label
Continuous feeding
labels
Paper Jam
Check if interface cable is well
connected to the interface connector.
The serial port cable pin configuration is
not pin to pin connected.
The serial port setting is not consistent
between host and printer.
The port specified in the Windows driver
is not correct.
The Ethernet IP, subnet mask, gateway
is not configured properly.
Label loaded not correctl
The printer settin
Gap/black mark sensor sensitivity is not
set properly (sensor sensitivity is not
enough)
Make sure label size is set
Labels may be stuck inside the printer
mechanism near the sensor area.
To
Wrong power supply is connected with
printer.
Possible Cause
.
may go wrong.
erly.
cover is not closed properly.
Recovery Procedure
Re-connect cable to interface.
Please replace the cable with pin to pin
connected.
Please reset the serial
Select the correct printer port in the
driver.
Configure the IP, subnet mask and
gateway.
Follow the instructions in loading the
media.
Please do the initialization and
gap/black mark calibration.
Calibrate the gap/black mark sensor.
Set label size exactly as installed paper
in the labeling software or program.
emove the stuck label.
Close the top cover completely and
make sure the right side and left side
levers are latched
Check if 24V DC output is supplied by
the power supply.
ort setting.
erly.
Check if supply is loaded correctly. Reload the supply.
Poor Print Quality
Check if dust or adhesives are
accumulated on the print head.
Check if
Check print head test pattern if head
element is damaged.
rint density is set properly.
35
Clean the
Adjust the print density and print
Run printer self-test and check the print
head test pattern if there is dot missing
in the pattern.
rint head.
.
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e
n
N
s
5.3 LCD display
This section lists the LCD display messages that you may encounter when operating the
printer. Also, it provides solutions.
Messages
Head Ope
o Paper
Paper Jam
Out of Mem
Possible Caus
* The printer top cover is open. * Please close the top cover.
* Running out of label.
* The label is installed incorrectly.
* Gap/black mark sensor is not
calibrated.
* Gap/black mark sensor is not
set properly.
* Make sure label size is set
properly.
* Labels may be stuck inside the
printer mechanism.
* The space of FLASH/DRAM or
MicroSD card is full.
* Peel function is enabled.
Take Label
Cutter Error
Waiting user to take label away
to print the next label.
* Cutter jam.
* There is no cutter installed on
the printer.
* Cutter or cutter driver circuit
board is damaged.
Recovery Procedure
* Supply a new label roll.
Please refer to the steps in user’
*
manual to reinstall the label roll.
* Calibrate the gap/black mark
sensor.
* Calibrate the gap/black mark
sensor.
* Set label size correctly.
* Delete unused files in the
FLASH/DRAM or MicroSD card.
* Please take the label away to print
the next label if peeler module is
installed.
* If peeler module is installed and
label is been taken away, but the
message remains. Please check if
the peeler module connector is
connected to main board properly.
* If peeler module is not installed,
please disable the peeler function.
* Remove the jammed label.
* Make sure the media thickness is
equal or less than 0.19mm.
* Replace the cutter or cutter driver
circuit board.
36
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A
d
6. Maintenance
This session presents the clean tools and methods to maintain your printer.
1.
Please use one of following material to clean the printer.
Cotton swab (Head cleaner pen)
Lint-free cloth
Vacuum / Blower brush
100% ethanol
The cleaning process is described as following:
2.
Printer Part Method Interval
1. Always turn off the printer before cleaning
the print head.
2. Allow the print head to cool for a minimum
of one minute.
Clean the print head when changing a
new label roll
Print Head
Platen Roller
Tear Bar/Peel Bar
3. Use a cotton swab and 100% ethanol to
clean the print head surface.
1. Turn the power off.
2. Rotate the platen roller and wipe it
thoroughly with 100% ethanol and a
cotton swab, or lint-free cloth.
Use the lint-free cloth with 100% ethanol to
wipe it.
Clean the platen roller when changing
a new label roll
s neede
Sensor
Exterior
Interior
Note:
Do not touch printer head by hand. If you touch it careless, p lease use et hanol to clean i t.
Compressed air or vacuum
Wipe it with water-dampened cloth
Brush or vacuum
37
Monthly
As needed
As needed
Page 44
•
Please use 100% Ethenol. DO NOT use medical alcoh ol, which may da mage the pr inter head.
Regularly clean the print head and supply sen sors onc e change a new media to keep printer
performance and extend printer life.
The maximum printing ratio per dot line is 15% for this pr inter. To print the full web bl ack line, the
maximum black line height is limited to 40 dots, which is 5mm for 203 DPI resolution printer.
38
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C
Revise Histor
Date Content Editor
2009/8/10 Revise 2.2.2 section
Camille
2009/9/7 Revise 3.3 Diagnostic Tool section
2009/9/15 Add TDP-225W model
2009/9/16 Add 3.4 section
2009/9/18 Add 5.3 section
2009/12/28 Revise 2.2.3 section (Add USB host)
2010/3/3 Revise 1.2 section
2010/3/12
2010/11/23 Revise 1.2 and 2.2.3 section
2011/1/25 Modify TSC address
*Add 3.7 section (Using the keyboard with USC host interface)
*Revise 3.1 & 2.2.3 sections
Camille
Camille
Camille
Camille
Camille
Camille
Camille
Camille
amille
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ZG352_u_en_501060.pdf
Avery Weigh-Tronix USA
1000 Armstrong Dr.
Fairmont MN 56031 USA
Tel: 507-238-4461
FAX: 507-238-4195
Web site: www.wtxweb.com
E-mail: usinfo@awtxglobal.com
Avery Weigh-Tronix UK
Foundry Lane
Smethwick, West Midlands
England B66 2LP
Tel: +44(0)8453 66 77 88
Fax: 44(0)121 224 8183
Email: info@awtxglobal.com
www.averyweigh-tronix.com
10/12 AWT35-501060
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