User’s Manual
SNAP
TM
500 Adidas
AVERY DENNISON
Manual Edition 1.1
07 December 2010
Manual Part Number 581395
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User’s Manual—SNAP™ 500 Adidas Printer
Manual Part Number 581398
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User’s Manual—SNAP™ 500 Adidas Printer
Table of Contents
1.0 INTRODUCTION 8
2.0 INSTALLATION 9
2.1 Preparing for the installation 9
2.1.1 AC Power Line 9
2.1.2 Location Considerations 9
2.1.3 Personal Computer Requirements 10
2.1.4 User Safety 11
2.2 Receiving 11
2.3 Unpacking 11
2.3.1 Removing the printer from the carton 11
2.3.2 Inspection / Inventory Checklist 12
2.4 Printer Description 13
2.5 Setting Up the Printer 15
2.5.1 Attaching the Stacker 15
2.5.2 Checking the Main Fuse Configuration 16
2.5.3 Installing the Power Cord 17
2.5.4 Installing the PC Interface Cable 17
2.5.5 Installing PCMate Platinum Software 18
2.6 Printing a Test Label 18
2.6.1 Loading Supplies 18
2.6.2 Turning the Printer on 18
2.6.2 Selecting the Test Format 18
2.6.3 Printing the Test Labels 19
3.0 OPERATION 20
3.1 Loading Supplies 20
3.1.1 Installing Ink to the Top Ink Supply Station 20
3.1.2 Installing Ink to the Bottom Ink Supply Station 23
3.1.3 Loading the Tape 23
3.1.4 Using the Web Guide Hole Sensor 26
3.1.5 Butt Splice 28
3.2 Sending a Print Job to the Printer 28
3.3 Printing Labels 28
3.3.1 The Control Panel 28
3.3.2 Printing 29
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3.3.2.1 Handling the Leader 29
3.3.3 Errors 29
3.3.4 End of Day 30
3.3.5 Clearing Print Jobs 30
3.3.6 Using Pre-Printed Tape 30
3.3.6.1 Selecting the Sensor 31
3.3.6.2 Aligning the Tape to the Sensor 31
3.3.7 Feeding the tape 31
3.4 Option Menu System 32
3.4.1 Running Test Labels 33
3.4.2 Using Voice Demos 35
3.4.3 Setting / Adjusting Voice Button Volume 36
4.0 MAKING ADJUSTMENTS 38
4.1 Print Head Adjustments 38
4.1.1 Adjusting Print Head Pressure 38
4.1.2 Adjusting Density (Darkness) 39
4.2 Adjusting the Stacker 39
4.2.1 Stacker Position 40
4.2.2 Toggle Switch 40
4.2.3 Stacker Angle 40
4.2.4 Platform 41
4.3 Print and Cut Adjustments 42
4.3.1 Cut Adjust 42
4.3.2 Print Adjust 43
4.4 Printer Features 43
4.4.1 Selecting the Printer Language 43
4.4.2 Setting the Date and Time 44
4.4.3 Enabling or Disabling the Cutter 44
4.4.4 Selecting the Print Speed 44
4.4.5 Selecting the Flagging Mode 45
4.4.6 Selecting the Sense Mark Type 45
4.4.7 Setting the Default Transfer Type 46
4.4.8 Viewing the Life Counts 46
5.0 MAINTENANCE 47
5.1 Print Head Cleaning and Handling 47
5.1.1 Handling Techniques 47
5.1.2 Cleaning Procedures 48
5.2 Print Head Replacement 49
5.3 Lubrication 51
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5.4 Rotary Knife Assembly 51
5.4.1 Removing and Replacing the Knife Assembly 52
5.4.2 Adjust the Knife Home Position 53
6.0 SERVICE ADJUSTMENTS 54
6.1 Tape (Web) Guide Position 54
6.2 Tape (Web) Guide Width Adjustments 54
6.3 Auxiliary Feed 54
6.4 Knife Shear Adjustment 54
7.0 REMOTE CONTROL / DISPLAY MODULE 56
7.1 Controlling the Printer 57
7.2 The Menu System 57
7.3 Changing Values 57
8.0 VIRTUAL CONTROL PANEL 59
8.1 Viewing and Changing Printer Settings 60
9.0 UPGRADING THE PRINTER SOFTWARE 61
9.1 Introduction 61
9.2 What is Needed 61
9.3 Getting the UPG file 61
9.3.1 Using SpecStar to get the UPG file 61
9.3.2 Ordering the UPG file on CD 61
9.4 Getting Ready to Upgrade the Printer 61
9.5 Performing the Upgrade 61
10.0 ELECTRICAL TROUBLESHOOTING 65
10.1 Power Up / Sign On / Communications 65
10.2 Tape / Ink Advance 67
10.3 Print 68
10.4 Cut / Stack 70
10.5 Printer Errors 71
11.0 MECHANICAL TROUBLESHOOTING 75
11.1 Tape 75
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11.2 Ink 76
11.3 Print 76
11.4 Knife 76
APPENDICES 77
1. Fuse Configuration 77
1.2 Reconfiguring the Internal Power Supply 78
2. Ink and Tape Transfer Types 80
3. Printer Specifications 82
4. Instructions for Factory / Field Installation of Back Reflective Sensor 580010 84
Installation Procedure 84
Sensor Installation 86
Final Assembly 87
Back Reflective Sensor Mount Assembly Drawing 87
5. Instructions for Factory / Field Installation of Top Sensor Assemblies 580009 & 580011
88
Installation Procedure, Front of Printer 88
Installation Procedure, Rear Assembly 92
Final Assembly 94
Contrast Sensor Assembly Drawing 95
6. Instructions for Factory / Field Installation of High Speed Verifier Assembly 580015 96
Installation Procedure - Mechanical 96
Installation Procedure – Electrical 98
Installation – Rear Cover 99
7. Programming the Contrast Sensors 101
Programming the 580011 Contrast Sensor 101
Programming the 580009 Contrast Sensor 102
7. Warranty Policy 104
Service 105
9. Option Menu System Flowchart 107
ELECTRICAL ASSEMBLY DRAWINGS 109
Electrical System Schematic 110
Harness Connections 111
MECHANICAL ASSEMBLY DRAWINGS 113
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Unwind Assembly Drawing 114
Unwind Parts List 115
Web Guide Assembly Drawing 116
Web Guide Parts List 117
Printhead Assembly Drawing 118
Printhead Parts List 119
Ink Unwind / Rewind Assembly Drawing 120
Ink Unwind / Rewind Parts List 121
Upright Frame Assembly Drawing 122
Upright Frame Parts List 123
Covers Assembly Drawing 124
Covers Parts List 125
Feed – Drive Train Assembly Drawing 126
Feed – Drive Train Parts List 127
Knife – Drive –Standard Nip Roller Assembly Drawing 128
Knife – Drive – Standard Nip Roller Parts List 129
Short Feed Roller Assembly Drawing and Parts List 130
Short Feed Roller Assembly Drawing and Parts List 131
Rewind Assembly Drawing (Option) 132
Rewind Parts List (Option) 133
Revision List 134
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User’s Manual—SNAP™ 500 Adidas Printer
1.0 Introduction
The AVERY DENNISON SNAP 500 printer is designed for convenience, easy
installation and operation, and dependability. It is capable of printing two-sided
brand/care labels at a rate of up to 7 inches (178 mm) per second. Your AVERY
DENNISON SNAP 500 printer allows for quick change-outs of inks, tape, and
label sizes, providing the versatility required to meet most brand/care labeling
needs.
This manual is prepared for the actual printer operator, and is intended to be an
easy-to-use, quick reference guide. It contains procedures for receiving,
handling, set-up, installation, operation, and maintenance of the AVERY
DENNISON SNAP 500 printer.
Please read this section of the manual to familiarize yourself with the printer and
to guide you through the initial receiving and set-up of your new AVERY
DENNISON SNAP 500 printer. Throughout this manual, a system of NOTES,
CAUTIONS, and WARNINGS has been used to quickly identify key information
you need to help ensure your personal safety and to operate the printer properly.
Before you install or use your new AVERY DENNISON SNAP 500 printer, it is
important to review all NOTES, CAUTIONS, and WARNINGS in this manual to
help ensure maximum benefit from your printer. We also strongly suggest that
you watch the 17-minute training video, which will operate in any CD-ROM
drive. You may want to keep the training video with this manual for easy, quick
reference in the future.
NOTES call attention to information that is especially
significant to understanding and operating the equipment.
CAUTION notices inform you of actions or situations in
which the printer might be damaged.
WARNING notices describe situations in which lack of
attention or insufficient equipment knowledge could cause
either personal injury or damage to the printer.
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User’s Manual—SNAP™ 500 Adidas Printer
9
2.0 Installation
2.1 Preparing for the installation
2.1.1 AC Power Line
NOTE: AVERY DENNISON requires that the minimum
electrical service be 10 Amps @ 115VAC or 6 Amps @
230VAC. This will allow the AVERY DENNISON SNAP 500
printer, PC, and any additional support or service
equipment to be plugged into the same service. It is
highly recommended that the printer and its accessories
be on a dedicated circuit.
The electrical service supplying power to the AVERY DENNISON SNAP 500
printer or to peripheral equipment connected to the AVERY DENNISON SNAP
500 printer should meet standard electrical code practices, including proper
grounding and neutrals.
2.1.2 Location Considerations
The printer weighs 45 pounds (20.5 Kg) and requires a table of sufficient quality
and strength to handle this load. The AVERY DENNISON SNAP 500 printer
requires an area with the approximate dimensions of 72" wide x 30" deep x 32"
high (1.8 m x 76 cm x 81 cm). The host PC (if used) and any printer options will
increase the required area. AVERY DENNISON recommends using an industrial
type worktable. Refer to Figure 1 below.
The AVERY DENNISON SNAP 500 printer is designed for easy operator
accessibility to the printer controls and components. Select your AVERY
DENNISON SNAP 500 printer’s location to meet the following criteria:
1. Choose an area that maintains optimum flow of your product and allows for
the operator’s comfort. Consider the physical demands being placed on the
operator with respect to height of the table on which the printer will be
placed, the amount of space around the printer, and the operator’s
accessibility to the printer. Refer to Figure 1.
2. While AVERY DENNISON has designed the printer to be reasonably quiet,
select an area where repetitious noise from printing and cutting processes is
acceptable.
CAUTION: It is each customer’s responsibility to make
sure that the workstation created for the AVERY
DENNISON SNAP 500 printer meets the recommended
requirements to ensure optimal operation of the printer.
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User’s Manual—SNAP™ 500 Adidas Printer
18.5”
(47 cm)
72”
(1.8 m)
25”
(64 cm)
32”
(81 cm)
30”
(76 cm)
Figure 1. Recommended Workstation Layout
2.1.3 Personal Computer Requirements
This section describes the hardware and application software requirements for
the personal computer you will be using to download information to the AVERY
DENNISON SNAP 500 printer.
The AVERY DENNISON SNAP 500 printer can be connected to any type of
computer capable of sending the AVERY DENNISON Command Language, or
PCL.
PCMate Platinum application supports the new remote virtual control / display
panel feature when using the AVERY DENNISON SNAP 500 printer. The
software can also be automatically upgraded via the Internet, and it utilizes the
higher communication speeds of the AVERY DENNISON SNAP 500 printer.
NOTE: When using PCMate Platinum, the following
minimum system requirements are strongly
recommended:
• IBM ® PC or Compatible
• Microsoft Windows® 2000, XP or later
• 256 Megabytes of RAM
• At least 4 Gigabyte of available disk space
• Pentium III or later processor, 800Mhz
• Monitor with 1024 x 768 resolution
• CD ROM drive
• Internet Connection to access software upgrades and remote diagnostics
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User’s Manual—SNAP™ 500 Adidas Printer
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Refer to your PCMate Platinum user’s manual for proper installation procedures.
2.1.4 User Safety
1. Follow all of the safety requirements and procedures established for your
facility.
2. Turn off the power to the printer before cleaning, servicing, or replacing any
components.
3. It is not necessary to turn off the power when loading or changing supplies.
CAUTION: Since the AVERY DENNISON SNAP 500 printer
has some pinch points; the machine has been designed to
protect these areas. To optimize printer operation and
performance, and to preserve the integrity of the
machine’s safety features, AVERY DENNISON strongly
recommends that these features not be modified or
bypassed.
2.2 Receiving
The AVERY DENNISON SNAP 500 printer-shipping carton weighs 65 pounds
(30 Kg). It is shipped in a large cardboard carton specially made to protect the
printer, and may be awkward or difficult to move by hand to its installation
location.
CAUTION: Do not remove the printer from the carton or
unpack in the shipping/receiving department.
1. Move the AVERY DENNISON SNAP 500 printer with a forklift, forkcart or
handcart to its intended location. It is easier and safer to use one of these
handling devices to move the printer. Leaving the printer in the carton while
it is being moved within your facility will help protect it until placed in its
new location.
2. The stacker, remote display/control unit and any other accessories
purchased for the printer may be shipped separately.
2.3 Unpacking
2.3.1 Removing the printer from the carton
1. Open the carton from the top by removing the banding straps and/or cutting
the taped seam on the top of the carton.
2. Remove the foam-packing layer (see Figure 2).
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User’s Manual—SNAP™ 500 Adidas Printer
CAUTION: Do not discard any of the packing / shipping
material in case you have to move the printer to another
location or return it to AVERY DENNISON for service.
3. Open the plastic covering protecting the printer.
4. Position your left hand in the foam cutout above the tape arbor. Grasp the
lower stacker-mounting shaft. Carefully lift it out of the box, and place the
printer on the workstation table.
5. Turn the Tape Arbor knob clockwise and remove the protective foam behind
the Tape Arbor.
6. Unpack the stacker from its box and place it on the workstation table next to
the printer. Refer to Section 2.5.1, Attaching the Stacker.
Top Foam Packing Layer
Poly Bag Covering
Carton
Band Strap – International
Only
International Shipping Blocks
Figure 2. Shipping Carton
2.3.2 Inspection / Inventory Checklist
1. Inspect the printer for any damage that may have occurred as a result of
shipping.
2. Check the AVERY DENNISON SNAP 500 printer shipping carton to be sure
the following items are also included with your printer.
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AVERY DENNISON SNAP 500 printer User's Manual
Serial Cable
A quick-disconnect power cord for 115-Volt printer)
PCMate Platinum software (CD)
Instructional Video (CD)
3. If you see obvious damage to the printer, or if any items listed above are
missing, contact AVERY DENNISON for further instructions.
• In the U.S.A., call (570) 888-6641, select option for Customer Service.
• In all other countries, please contact your local AVERY DENNISON supplier.
2.4 Printer Description
Shown below are the important parts of the AVERY DENNISON SNAP 500
Printer. Please take a moment to familiarize yourself with the printer.
Upper Ink Arbors
Control Panel
Tape Arbor
Lower Print Station
Tape (Web) Guide
Upper Print Station
Rotary Knife
Stacker
Lower Ink Arbors
Figure 3. AVERY DENNISON SNAP 500 Printer
NOTE: Please take some time to become familiar with the
printer’s major components and their functions. Refer to
Figure 3.
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User’s Manual—SNAP™ 500 Adidas Printer
• The Tape Arbor holds the tape supply roll. By rotating the outer knob
clockwise or counterclockwise, you can adjust the Tape Arbor to
accommodate tapes ranging from ½ inch - 2 ¼ inches (12.7 mm - 57.2 mm)
wide.
• The Tape or Web Guide is adjusted by rotating the black knob.
• The Upper and Lower Print Stations are equipped with knobs for adjusting
print head pressure and print density to control the print quality.
• The Upper and Lower Ink Arbors are spring loaded, allowing them to open
up and self center the ink cores to each other. They accommodate ink rolls
ranging from 1 inch - 2 ½ inches with Inch Adapter or from 25 mm – 60 mm
with the Metric Adapter.
• A Rotary Knife Assembly is supplied with the printer. For applications
utilizing woven tapes, a Sonic Knife accessory option providing ultrasonic
cutting and sealing is available.
• The Stacker collects the finished, printed labels. You can adjust it to
accommodate a variety of label tapes and short or long labels. Once the
stacker reaches the bottom, the printer will stop, indicate the stacker is full,
and allow you to remove the labels.
• The Control Panel with buttons and LED’s indicate printer status and
information about specific jobs.
WARNING: This is a class A product. In a domestic
environment this product may cause radio interference in
which case the user may be required to take adequate
measures.
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User’s Manual—SNAP™ 500 Adidas Printer
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2.5 Setting Up the Printer
2.5.1 Attaching the Stacker
Platform
Label Stop
Rotary Knife
Shafts
Stacker Sensor
Switch
Figure 4. Rotary Knife and Stacker with Bottom Tipped Out
The stacker and knife are two separate assemblies that can be installed and/or
replaced easily and quickly. For information on removing or adjusting the
stacker, refer to Section 4.2.
1. Locate the two shafts on the printer below the Auxiliary Feed and Knife
assembly (see Figure 4).
2. Slide the stacker onto the two shafts until the backside of the stacker is
beyond the tape size to be run.
NOTE: Be sure to slide the top of the stacker behind the
Nip Roller stripping plate.
3. Connect the stacker interface cable extending from the bottom of the stacker
assembly into the larger connector on the right side of the printer. Rotating
the connector and applying light pressure inward will help engage the
connectors.
NOTE: There is a sleeve on the connector that will snap
when the connector is fully engaged with the mating
connector. The two cables will slide into each other only
when the connectors are properly aligned with each other.
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User’s Manual—SNAP™ 500 Adidas Printer
2.5.2 Checking the Main Fuse Configuration
WARNING: Before powering on the printer, you must
check to be sure the main fuses on the AC power
receptacle are set for the appropriate voltage for your
location (Line voltage of 90-132VAC @ 50-60Hz, single
phase or 180-265VAC @ 50-60Hz, single phase).
The main fuse(s) on the AVERY DENNISON SNAP 500 printer are located inside
the AC power entry receptacle on the backside of the printer (see Figure 5). The
AC power entry has a fuse drawer that holds the fuse(s) and selects the
appropriate line voltage.
1. Look at the line voltage level shown in the window on the back of the printer
(see Figure 1). If the number in the window matches the appropriate voltage
for your location, you can proceed with setting up your printer.
2. If the line voltage does not match the voltage for your location, contact your
local AVERY DENNISON supplier. To change the Fuse Configuration, see
Appendix 1.
• In the U.S.A., call (570) 888-6641.
• In all other countries, please contact your local AVERY DENNISON supplier.
WARNING: Some printers require internal changes when
switching the line (mains) voltage from 115V to 230V.
Refer to Appendix 1 for instructions. Failure to follow the
instructions may result in damage to the printer.
CAUTION: If the number in the window DOES NOT match
the AC power line intended to be supplied to the printer,
DO NOT plug in the power cord.
WARNING: Attempting to open the AC power entry with
the AC power cord already inserted will damage the AC
entry.
115V Fuse Line Voltage Setting
2 0 0 5 0 8
1 2 3
Date Code
–
Year Month
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User’s Manual—SNAP™ 500 Adidas Printer
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Figure 5. Right Side of Printer – Rear View
2.5.3 Installing the Power Cord
A quick-disconnect power cord is shipped with each 115V printer. The cord for
115V printers will use the standard three-prong plug used in the U.S.A.
If a power cord is not supplied with your printer, and your printer is operating at
a rating other than 115V, you will need to obtain a power cord for your voltage
application. The power cord should have an IEC-320-C13 plug on one end and
the appropriate plug for your power receptacle at the other end.
1. Locate the AC power entry receptacle on the backside of the printer just
below the power switch (see Figure 5).
2. Plug the power cord into the AC power entry receptacle.
2.5.4 Installing the PC Interface Cable
If you will be using your AVERY DENNISON SNAP 500 printer with a personal
computer, one of the following computer interface cables is required:
• Null-modem serial cable with Part number 581139 connector
• USB / Serial adapter – Part number 581140
• Ethernet adapter
1. Locate the communication cable connectors on the backside of the printer
(see Figure 6).
2. Plug in the serial cable connection to the serial port.
115 V Fuse Line Voltage Setting
Serial Port for Communication to Printer AC Connection for Power Cable
Power
Switch
Figure 6. Rear View of the Printer
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User’s Manual—SNAP™ 500 Adidas Printer
2.5.5 Installing PCMate Platinum Software
The software used to drive the AVERY DENNISON family of printers is covered
in a separate manual. The PCMate Platinum software is a Windows® application
used to create formats for the AVERY DENNISON SNAP 500 printer as well as
all other AVERY DENNISON control printers.
The printer is also capable of operating directly from a mainframe when using
the RS232 interface and AVERY DENNISON's command language (PCL).
NOTE: When using PCMate Platinum with virtual control /
display interface, the remote control / display module will
function. However, it is only needed when the printer is
driven by a mainframe computer or other software
interface packages.
2.6 Printing a Test Label
2.6.1 Loading Supplies
Before you can print a test label, the printer must be loaded with tape and ink.
Refer to section 3.1 for instructions on loading the tape and ink.
2.6.2 Turning the Printer on
Turn the power switch on. The power switch is located on the back of the
printer, just above the power cord.
The four lights on the Printer Control Panel will come on for a few seconds, and
then all four lights will start to flash. This indicates that the printer is performing
its internal diagnostic tests. After several seconds, the lights will stop flashing
and the Ready light will come on. This indicates that the printer is ready.
If any problems occur, see sections 9 and 10, Troubleshooting.
2.6.2 Selecting the Test Format
There are two test formats built into the printer. These are selected using the
Option Menu System. The steps below describe how to select one of the test
formats. For more information on the Option Menu System, see section 3.4.
When the instructions say to press a button, press the
button for a short time and release it. When the
instructions say to press and hold a button, press the
button and hold it down until the printer responds.
When you are in the Option Menu System, you can get out
by pressing and holding the Voice button until the printer
says “Returning to print mode.”
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User’s Manual—SNAP™ 500 Adidas Printer
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1. Press and hold the Voice button until the printer says “Press Start for Test
Patterns.”
2. Press the Start button. The printer will say “Press Start for Test Pattern 1.” If
you want to print test pattern 1, press the Start Button, then go to step 3. If you
want to print test pattern 2, press the Voice button. The printer will say “Press
Start for Test Pattern 2.” Press the Start button.
3. The printer will say “Ready to print test pattern 1 (or 2), Returning to print
mode.” At this time the Data light will come on. The printer is now ready to
print the test labels.
2.6.3 Printing the Test Labels
Press the Start button. The stacker (if installed) will move the platform to its start
position and the printer will begin printing the test labels.
If any problems occur, either the Supply or Error light will come on. If this
happens, press the Voice button and the printer will say a message telling what
the problem is. Correct the problem and press the Start button again. Repeat
this until the printer runs continuously.
If you can’t get the printer to run, refer to sections 9 and 10 Troubleshooting.
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User’s Manual—SNAP™ 500 Adidas Printer
3.0 Operation
3.1 Loading Supplies
Your AVERY DENNISON SNAP 500 printer is designed with both upper and
lower ink supply stations.
The ink arbors have a spring-loaded latch, which self-centers the roll of ink to
ensure smooth tracking through the machine. If you are using supplies based on
the metric system, ensure that the latch on the arbor is gray. If you are using
supplies based on the inch, ensure that the latch on the arbors is black.
The ink cores have splines on their inside surfaces. These splines align with the
grooves in the ink arbors. When installing the ink roll, the splines must align
with the grooves.
3.1.1 Installing Ink to the Top Ink Supply Station
1. Install an empty ink core on the upper ink rewind arbor. It is important that
the core be the same width as the core of the ink being used.
NOTE: The empty ink core should be the same width as
the ink supply roll.
a. Press the latch, rotate the core slightly to align the splines and
grooves, and slide it gently onto the arbor. Release the latch as soon
as the core starts to slide on the arbor.
b. As you slide the core onto the arbor, you will hear a clicking noise as
the latch ratchets onto the core. When the core is centered on the
arbor, it will stop. See Figure 7.
CAUTION: To avoid damaging the print head, the ink
supply roll should be ¼ inch (6 mm) wider than the tape.
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User’s Manual—SNAP™ 500 Adidas Printer
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Upper Ink Rewind Arbor
Upper Print Station
Latch
Latch
Figure 7. Upper Ink Supply and Print Stations - Unloaded
NOTE: The ink system is designed to rewind one roll of ink
at a time. When the rewind core is full, replace it with an
empty ink core. Do not try to add a second roll to the first
rewind core, since it will not track through the printer
correctly and will result in poor print quality.
2. Remove the plastic packaging around the roll of ink and install it on the ink
supply arbor. Ensure that the leading edge is pointing toward the Tape
Arbor.
NOTE: For best results, leave the ink roll wrapped in
plastic until you are ready to use it in the printer.
3. Open the print roller (See Figure 8).
4. Pull the ink down and to the right, beneath the turn bar, between the upper
print roller and the upper print station, toward the stacker side of the upper
ink rewind arbor.
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User’s Manual—SNAP™ 500 Adidas Printer
Rewind Core
Upper Print Station
Upper Rewind Arbor
Upper Ink Supply Roll
Print Head
Lower Print Station
Figure 8. Upper and Lower Ink Supply and Print Stations - Loaded
4. Fasten the ink supply to the rewind core.
a. If you are using a new roll of ink, the leader you are advancing
through the machine already has adhesive on it. Press the leader
onto the rewind core until it sticks to the core.
b. If you are installing a partially used roll of ink, you must first attach a
small piece of transparent tape to the leading end of the ink roll.
Then, tape the end to the ink on the rewind core.
5. Wind the core for several turns to make sure the ink tracks flat as it is pulled
through the printer.
6. To remove an ink core from the arbor, depress the latch and slide the core
from the arbor. Save the empty core to be used as the next rewind core.
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User’s Manual—SNAP™ 500 Adidas Printer
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3.1.2 Installing Ink to the Bottom Ink Supply Station
Installing Ink on the Bottom Print Station is done in the same way as the Top
Print Station, except that the ink runs up over the Turnbar, across the printhead
to the rewind arbor.
3.1.3 Loading the Tape
Before loading a roll of tape, you will need to be familiar with the following parts
of the AVERY DENNISON SNAP 500 printer (Refer to Figures 9 and 10).
The Tape Arbor is designed to clamp the core of the tape supply rolls to hold
them in place during printing operations. By rotating the outer knob on the tape
arbor, you can adjust for roll widths ranging in size from ½ inch - 2 ¼ inches
(12.7 mm – 57.2 mm). This helps keep the tape straight while it moves to the
center of the print head. To function properly, the tape roll must be wound
firmly and centered on the core with no telescoping of the roll. You do not need
to make any other adjustments.
The Tape or Web Guide is located between the Tape Arbor and Lower Print
Station and guides the tape through the machine toward the print head. The
large black knob located above the web guide controls the width of the guides.
Turning the knob clockwise will widen the web guides, while counterclockwise
turns will narrow the web guides.
Special for the SNAP 500 Adidas machine is the Mini Web Guide Adapter. To
use, turn the large black web guide knob to widen the web guide plates to their
maximum “open” position. Slide the Mini Web Guide Adapter up, under the
web guide, in between the web guide plates. The Mini Web Guide Adapter will
“clip” onto the web guide posts. Turn the large black web guide knob so that the
web guide plates close in on the Mini Web Guide Adapter. Doing this will
automatically center the Mini Web Guide Adapter.
MINI WEB GUIDE ADAPTER
WEB GUIDE POST
WEB GUIDE POST
WEB GUIDE PLATE
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User’s Manual—SNAP™ 500 Adidas Printer
The Upper and Lower Print Stations on the AVERY DENNISON SNAP 500
printer are stationary. The main feed is the print roller located in the upper print
station. (See Figure 10). The rollers swing open and closed for threading and
printing. These rollers are held in position for printing with latches on both the
inside and outside end of the rollers. This roller must be closed in order for the
tape to feed through the printer.
NOTE: The upper print roller must be closed in order for
the printer to operate. If you are printing two-sided labels,
both print rollers must be closed in order for the printer to
operate. If a two-sided label design is sent to the printer
and the lower print roller is open, the Error LED will light
up and the printer will stop. If you are printing single-
sided labels, the lower print roller should remain open so
the ink rolls will not rotate.
The Auxiliary Feed is the assembly located in front of the knife. It works with
the main feed or the upper print roller to maintain proper tension of the tape as it
moves through the printer from the top print station into the Knife and Nip
rollers. The Auxiliary Feed has a knob, which is used to manually advance the
material through the knife, the nip roller, and into the stacker.
New rolls of Supply Tape are sealed and packaged individually. When you are
ready to load the tape, remove the packaging and follow the steps below.
1. Remove the transparent tape holding the end of the supply tape to the outer
part of the roll. To avoid damaging the rollers or print heads, use scissors to
cut off any portion of the supply tape that has adhesive on it.
2. Rotate the knob counterclockwise to retract the ”fingers.”
3. To install the tape supply roll, begin with the leading end at the top of the
roll.
4. Slide the tape supply roll onto the Tape Arbor (see Figure 9).
5. Rotate the knob clockwise quickly to extend the retraction fingers that hold
the supply roll in place.
6. With both print rollers in the open position, pull the tape from the top of the
supply roll.
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User’s Manual—SNAP™ 500 Adidas Printer
25
Upper Print Station
Retraction Fingers
Tape Arbor
Tape (Web) Guide
Lower Print Station
Figure 9. Tape Supply Through Print Stations
7. Pull the roll of tape under the tape (web) guides.
8. Continue threading the tape between the print rollers, through the feed roller
and up to the auxiliary feed.
9. Rotate the black knob on the auxiliary feed counterclockwise and advance
the tape through the knife and nip rollers and into the stacker (until it
extends about ½ inch or 10 mm - 15 mm from the rollers).
10. If the tape will not advance through the knife, refer to Section 5.4.2, Knife
Home Position Adjustment.
11. Close the upper and lower print rollers.
12. Rotate the tape web guide knob to align it to the tape width.
13. Tighten the tape arbor knob to apply tension to the tape.
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User’s Manual—SNAP™ 500 Adidas Printer
Feed Roller
Knife
Stacker
Upper Print Roller
Lower Print Roller
Tape Web Guide Knob
Figure 10. Tape Supply Through Knife and Stacker
3.1.4 Using the Web Guide Hole Sensor
The SNAP 500 for Adidas model is equipped with a hole sensing web guide
system. The system includes a pair of sensors that move in and out with the
web guide for “inside” edge hole sensing, and a pair of center mounted, fixed
sensors, for center hole sensing. The user can switch back and forth, between
the edge and center sensing positions by using the provided sensor switch.
See diagram below.
In addition to the web guide hole sensors, the machine is equipped with a tool-
less, quick adjust web guide center system. To fine tune adjust center of print
Web guide
bar with
sensors
Web guide
center a
d
just
Hole sensor switch
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User’s Manual—SNAP™ 500 Adidas Printer
27
to web, loosen small black adjusting knob, and slide the web guide system in
or out to desired location. Secure new location by tightening small black
adjusting knob. See above picture, “Web guide center adjust”.
The picture above shows the hole sensor pairs. With the hole sensor switch in
the “up” position, the edge hole sensors are activated. With the hole sensor
switch in the “down” position, the center hole sensors are activated. The
picture below shows edge hole stock with web guide switch in the correct,
“up” position.
Edge
hole
sensor
pair
Center
hole
sensor
pair
Switch in “up”
position
Edge hole stock
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User’s Manual—SNAP™ 500 Adidas Printer
3.1.5 Butt Splice
CAUTION: To prevent damage to the print head, do not
use butt splices.
The AVERY DENNISON SNAP 500 printer is designed to allow for fast, frequent
changing and loading of tape and supplies. On this model it is quicker to re-
thread the tape than to use a butt splice.
3.2 Sending a Print Job to the Printer
In order to print labels, you must send a Print Job to the printer. The Print Job
tells the printer what label to print, what information to print on the label, and
how many labels to print.
How a Print Job gets to the printer depends on how your company system is set
up. You may be using AVERY DENNISON’s label design program PCMate
Platinum, or you may be using a special application on a PC or a mainframe.
Consult your supervisor on how your company sends Print Jobs.
3.3 Printing Labels
3.3.1 The Control Panel
The Control Panel on your AVERY DENNISON SNAP 500 printer is located at
the top of the machine. Figure 11 shows the control buttons and lights displayed
on the printer. The buttons allow you to control the printer, and the lights
indicate the status of the printer.
• The Start Button starts and stops printing. If there are labels ready to print,
pressing the Start Button starts printing. If the printer is running, pressing
the Start Button stops printing.
• The Ready Light indicates the printer has been powered up, completed its
diagnostics, and is ready to accept Print Jobs.
• The Data Light indicates you have sent a Print Job to the printer and it is
ready to print.
• The Supply Light indicates that either the tape or ink supply has run out and
needs reloading, or the stacker is full. It may also come on if you have an
accessory attached and there is a problem with it.
• The Error Light indicates a problem exists somewhere in the printer.
• If the printer is not printing, pressing the Voice Button will play a message
describing the status of the printer. If the printer is printing, pressing the
Voice Button will stop printing.
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User’s Manual—SNAP™ 500 Adidas Printer
29
Figure 11. Control Panel
3.3.2 Printing
Once a print job has been sent to the printer, the Data light will come on. You
can then press the Start Button to start printing.
When printing starts, the stacker will move the platform up and down to
position it in the correct position. Then the printer will start printing labels.
As the printer prints, the cut labels will drop onto the top of the stack. As the
stack grows, the stacker platform moves down so that the top of the stack stays
in the same position.
3.3.2.1 Handling the Leader
When you start printing for the first time, or after some errors, the printer will
create a leader. The leader is a longer piece of material that may be blank or may
have some partially printed labels. These labels are not usable and are not part
of the print job.
When the printer creates a leader, grab it as it comes out of the nip rollers and
pull it out of the stacker when the printer does the first cut. (If you are not using
the stacker, or you are using some other accessory such as a Rewinder or Looper,
you may need to handle the leader differently.)
3.3.3 Errors
If the printer encounters a problem during printing, it will stop printing and
either the Supply or Error light will come on. The Supply light means that there
is a problem with either the ink or the tape, or the stacker is full. The error light
means that there is some other problem with the printer.
There are three ways to determine what the problem is:
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User’s Manual—SNAP™ 500 Adidas Printer
1. Press the Voice button. A message will play that describes the problem.
2. The problem will be displayed in the Printer Status box on the Virtual
Control Panel in PCMate Platinum. See section 8.0 for a description of the
Virtual Control Panel.
3. The problem will be displayed on the Remote Front Panel option, if it is
installed. See section 7.0 for a description of the Remote Front Panel.
Correct the problem and press the Start Button to start printing again.
NOTE: If the error condition no longer exists, the printer
will start. It is not necessary to press the Start button
twice as is required with previous AVERY DENNISON
printer models. If the error continues to recur, contact
your local AVERY DENNISON representative.
3.3.4 End of Day
When the printer finishes printing all the print jobs that have been sent, it will
stop with a few labels left to print. This allows you to send another next print job
and print it without wasting tape and ink. The Data light will flash to indicate
this condition.
When this occurs, you may send another print job. The printer will start up
automatically.
If you are finished for the day or you need to change tape or ink for the next
print job, press the Start Button. The printer will print the last few labels of the
last print job. You can then turn off the printer or change the tape and ink for the
next print job.
3.3.5 Clearing Print Jobs
If you have sent print jobs to the printer and do not want to print the labels, press
and hold both the Start/Stop and Voice buttons simultaneously. After about 2
seconds, the printer will say “Clearing Current Batch.” If there is only one print
job, the Data light will go out.
If there are more than one print job and you only want to clear the current one,
release the buttons.
If there are more than one print job and you want to clear them all, continue to
hold the buttons until the printer says, “Clearing All Batches.”
3.3.6 Using Pre-Printed Tape
When using pre-printed tape, the printer must detect a sense mark on the tape in
order to print in the proper place. There a three options for detecting the sense
mark:
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