Avertx Proconnect User Manual

ProConnect

High Definition Network Video Recorder

User Manual

or mechanical, for any purpose, except as expressed in the Software License Agreement. AVERTX shall not be li able for technical or editorial errors or omissions contained herein. The information in this document is subject to change without notice.

The information in this publication is provided “as is” without warra nty of any kind. The entire risk arising out of the use of this information remains with recipient. In no event shall AVERTX be liable for any direct, consequential, incidental, special, punitive, or other d amages whatsoever (including without limitation, damages for loss of business profits, business interruption or loss of business information), even if AVERTX has been advised of the possibility of such damages or whether in an action, contract or tort, including negligence.

This software and documentation ar e c opyrighted. All other rights, including ownership of the software, are reserved to AvertX. AVERTX, and AvertX, are registered trademarks of AVERTX in the United States and elsewhere; Windows is a registered trademark of Microsoft Corporation. All other brand and product names are trademarks or registered trademarks of the respect ive owners.

The following words and symbols mark s pecial messages throughout this guide:

WARNING: Text set off in this manner indicates that failure to follow

directions could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow

directions could result in damage to equipment or loss of information.

Note Text set off in this manner indicates i nformation that is

necessary for proper operation of the product.

AVERTX

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Standard Warranty

All products, purchased through Av ertX and its authorized resellers, ar e warranted to be free from defects in material or workmanship under normal use for two years from date of shipment. At AvertX’s discretion, defective products under warranty will be repaired or replaced at no cost. If AvertX determines that the product should be replaced, it may do so with new or refurbished product s of equal or greater value. Product warranty does not cover product failure caused by misuse, alteration of the produc t, incorrect installation, electric surges or physical damage.

Exceptions to the two-year warranty include:

• Discontinued products sold by AvertX are warranted one year from the date of shipment

• Refurbished Performance Series NVRs sold by AvertX are warranted for one year from the date of shipment

• All other refurbished products sol d by AvertX are warranted for six months from the date of shipment

• New products purchased prior to J anuary 1, 2014 are warranted for one year from the date of shipment

There is no other warranty provided by AvertX, express or implied including without limitation t he warranties of merchantability and fitness for a particular purpose. Under no circumstances will AvertX be liable for any consequential, incidental, special or exemplary damages arising out of or connected with the sale, del ivery, use or performance of the product, even if AvertX is apprised of the likelihood of such damages occurring. In no event shall AvertX liability exceed the purchase price of the product. This warranty gives you specific legal rights and you ma y also have other rights which vary from s tate to state or country to country.

For the most up to date information visi t www.avertx.com.

IMPORTANT SAFEGUARDS

1. Read Owner’s Manual – After unpacki ng this product, read

the owner’s manual carefully, and follow all the operating and other instructions.

2. Power Sources – This product should b e operated only from

the type of power source indicated on th e label. If not sure of

the type of power supply to your home or business, consult product dealer or local power company.

3. Ventilation – Slots and openings in the cabinet are provided for ventilation and to ensure reliab l e operation of the product and to protect it from overheating, and these openings must not be blocked or covered. The product s hould not be placed in a built-in installation such as a bookc ase or rack unless proper ventilation is provided or the manufac turer’s instructions have been adhered to.

4. Heat – The product should be situated away from heat sources such as radiators, heat registers , stoves, or other products that produce heat.

5. Water and Moisture – Do not use this product near water.

6. Cleaning – Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

7. Power Cord Protection – Power-supply cords should be routed so that they are not likely to be walked on or pinched by items placed against them, paying particular attention to cords at plugs, convenience receptacl es , and the point where they exit from the product.

8. Overloading – Do not overload wall outlets, extension cords, or integral convenience receptacles as this can result in a risk of fire or electrical shock.

9. Lightning – For added protection for this product during storm, or when it is left unattended and unused for long periods, unplug it from the wall outlet. T hi s will prevent damage to the product due to lightning and power line surges.

10. Object and Liquid Entry Points – Never insert foreign objects into the recorder, other than the media types approved by AvertX, as they may touch dangerous voltage points or s hortout parts that could result in a fire or electrical shock. Never spill liquid of any kind on the produc t.

11. Accessories – Do not place this produc t on an unstable cart, stand, tripod, bracket, or table. The product may fall, causing serious personal injury and ser ious damage to the product.

12. Burden – Do not place a heavy object on or step on the product. The object may fall, causing serious personal injury and serious damage to the product.

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13. Damage Requiring Service – Unplug the unit from the outlet and refer servicing to qualified service personnel under the following conditions:

• When the power-supply cord or plug is damaged.

• If liquid has been spilled, or object s have fallen into the unit.

• If the unit has been exposed to rain or water.

• If the unit does not operate normally by following the operating

instructions. Adjust only thos e c ontrols that are covered by the operating instructions as an improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to r es tore the unit to its normal operation.

• If the unit has been dropped or the enclosure has been damaged.

• When the unit exhibits a distinct change in performance – this indicates a need for service.

14. Servicing – Do not attempt to service this product as opening or removing covers may expose the user to dangerous voltage or other hazards. Refer all servicing to qualified personnel.

15. Replacement Parts – When replacement parts are required, be sure the service technician has used replacement parts specified by the manufacturer or hav e the same characteristics as the original part. Unauthoriz ed substitutions may result in fire, electric shock or other hazards.

Safety Check – Upon completion of any service or repairs to this unit, ask the service technician to perfor m safety checks to determine that the unit is in proper operating condit ion.

BATTERY EXPLOSION CAUTION STATEMENT

CAUTION: Risk of Explosion if Battery is replaced by a n Incorrect Type.

Dispose of Used Batteries According to the Instructions.

HANDLING

Please retain the original shipping carton and/or packing materials supplied with this product. To ensure the integrity of this product when shipping or moving, repackage the unit as it was ori ginally received from the manufacturer.

Do not use volatile liquids, such as aer osol spray, near this product. Do not leave rubber or plastic objects i n c ontact with this product for extended periods of time. Rubber or plastic obj ec ts left in contact with this product for extended periods of time will leave mark s on the finish.

The top and rear panels of the unit ma y become warm after long periods of use. This is not a malfunction.

LOCATING

Place this unit on a level surface. Do not us e it on a shaky or unstable surface such as a wobbling table or inc l ined stand.

If this unit is placed next to a TV, radio, or VCR, the playback picture may become poor and the sound may be distorted. If this happens, place the recorder away from the TV, radio, or VC R.

CLEANING

Use a soft dry cloth for cleaning. For stubborn dirt, soak the cloth in a weak detergent solution, wring well and

wipe. Use a dry cloth to wipe it dry. Do not use any type of solvent, such as thinner and benzene, as they may dama ge the surface of the recorder.

If using a chemical saturated cloth t o clean the unit, follow that produc t’s instructions.

MAINTENANCE

This recorder is designed to last for long periods of time. To keep the recorder always operational we recommend regular inspection maintenanc e (cleaning parts or replacement). For details, contact the nearest deal er .

MOISTURE CONDENSATION

Moisture condensation damages the recorder. Read the following information carefully.

Moisture condensation occurs dur i ng the following cases:

• When this product is brought directly from a cool location to a warm location.

• When this product is moved to a hot and h umid location from a cool location.

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• When this product is moved to a cool and humid location from a warm location.

• When this product is used in a room where the temperature fluctuates.

• When this product is used near an air-c onditioning unit vent

• When this product is used in a humid location.

Do not use the recorder when moisture condensation may occur. If the recorder is used in such a situation, it m ay damage discs and internal

parts. Remove any CD discs, connect the power cord of the recorder to the wall outlet, turn on the recorder, and leave it for two to three hours. After two

CAUTION

to three hours, the recorder will warm up and evaporate any moisture. Kee p the recorder connected to the wall and moistur e will seldom occur.

WARNING

TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE.

DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.

DO NOT OPEN THE CABINET. REFER SERVICING TO QUALIFIED PERSONNEL ONLY.

RACK MOUNT INSTRUCTIONS

Elevated Operating Ambient – If installed in a closed or multi-u ni t rack assembly, the operating ambient temperature of the rack environment may be greater

than room ambient. Therefore, cons ideration should be given to installing the equipment in an environment c ompatible with the maximum am bient temperature (Tma) specified by the manufacturer.

Reduced Air Flow – Installation of the equipment in a rack should be such t hat the amount of airflow required for saf e operation of the equipment is not compromised.

Mechanical Loading – Mounting of the equipment in the rack should be such t hat a hazardous condition is not achiev ed due to uneven mechanical loading.

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Circuit Overloading – Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of the circuits mi ght have on over current protection and supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this concern.

Grounding – Grounding of rack-mounted equipment should be maintained. Particular attention s hould be given to supply connections ot her than direct connections to the branch circuit (e.g. use of power strips).

FCC STATEMENT

INFORMATION TO THE USER: THIS PRODUCT HAS BEEN TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR A CLASS A

DIGITAL DEVICE PURSUANT TO PART 15 OF THE FCC RULES. THESE LIMITS ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST HARMFUL INTERFERENCE WHEN THE EQUIPMENT IS OPERATED IN A COMMERCIAL ENVIRONMENT. THE PRODUCT GENERATES, USES, AND CAN RADIATE RADIO FREQUENCY ENERGY, AND, IF NOT INSTALLED AND USED IN ACCORDANCE WITH THE MANUFACTURER’S INSTRUCTION MANUAL, MAY CAUSE HARMFUL INTERFERENCE WITH RADI O COMMUNICATIONS. OPERATION OF THIS PRODUCT IN A RESIDENTIAL AREA IS LIKELY TO CAUSE HARMFUL INTERFERENCE, IN WHICH CASE YOU WILL BE REQUIRED TO CORRECT THE INTERFERENCE AT YOUR OWN EXPENSE.

THESE LIMITS ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGIANST HARMFUL INTERFERENCE IN A NONRESIDENTIAL INSTALLATION. HOWEVER, THERE IS NO GUARANTEE THAT INTERFERENCE WILL NOT OCCUR IN A PARTICULAR INSTALLATION. IF THIS EQUIPMENT DOES CAUSE HARMFUL INTERFERENCE WITH THE RADIO OR TELEVISION RECEPTION, WHICH CAN BE DETERMINED BY TURNING THE EQUIPMENT OFF AND ON, YOU ARE ENCOURAGED TO TRY TO CORRECT THE INTERFERENCE BY ONE OR MORE OF THE FOLLOWING MEASURES.

• REORIENT OR RELOCATE THE RECEIVING ANTENNA.

• INCREASE THE SEPARATION BETWEEN THE EQUIPMENT AND RECEIVER.

• CONNECT THE EQUIPMENT TO A N OUTLET ON A CIRCUIT DIFFERENT FROM THAT TO WHICH THE RECEIVER IS

CONNECTED.

• CONSULT THE DEALER OR AN EXPERIENCED RADIO/TV TECHNICIAN FOR HELP. CAUTION: CHANGES OR MODI F ICATIONS NOT EXPRESSLY APPROVED BY THE PARTY RESPONSIBLE FOR COMPLIANCE COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.

THIS CLASS A DIGITAL APPARATUS COMPLIES WITH CANADIAN ICES-003.

CET APPAREIL NUMÉRIQUE DE LA CLASSE B EST CONFORME À LA NORME NMB-003 DU CANADA.

OPERATION OF THIS DEVICE IS SUBJECT TO THE FOLLOWING CONDITIONS:

• THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE.

• THIS DEVICE MUST ACCEPT INTERFERENCE RECEIVED, INCLUDING INTERFERENCE THAT MAY CAUSE UNDESIRABLE

OPERATION.

• CABLES USED WITH THIS DEVICE MUST BE PROPERLY SHIELDED TO COMPLY WITH THE REQUIREMENTS OF THE FCC.

• ANY CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED IN THIS MANUAL COULD VOID YOUR AUTHORITY TO

OPERATE THIS EQUIPMENT.

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USERS OF THE PRODUCT ARE RESPONSIBLE FOR CHECKING AND COMPLYING WITH ALL FEDERAL, STATE, AND LOCAL LAWS AND STATUTES CONCERNING THE MONITORING AND RECORDING OF VIDEO A ND AUDIO S IGNALS. AVERTX SHALL NOT BE HELD RESPONSIBLE FOR THE USE OF THIS PRODUCT IN VIOLATION OF CURRENT LAWS AND STATUTES.

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TABLE OF CONTENTS

INTRODUCTION ............................................................................................................................................................................................................................ 10

Product Description ................................................................................................................................................................................................ 10

Features ................................................................................................................................................................................................................. 10

Controls and Connections ...................................................................................................................................................................................... 11

ProConnect Front Panel .................................................................................................................................................................................. 11

ProConnect Rear Panel (8 Channel) ............................................................................................................................................................... 11

ProConnect Rear Panel (16 Channel) ............................................................................................................................................................. 12

Getting Started ....................................................................................................................................................................................................... 13

Box Contents ................................................................................................................................................................................................... 13

Keyboard Setup ............................................................................................................................................................................................... 14

Mouse Setup ................................................................................................................................................................................................... 14

Monitor Setup .................................................................................................................................................................................................. 15

Connecting a Camera Using a PoE Port ......................................................................................................................................................... 15

Setting Up the Recorder for the First Time ............................................................................................................................................................. 16

Turning On the Recorder ........................................................................................................................................................................................ 16

Turning Off the Recorder ........................................................................................................................................................................................ 16

WEB INTERFACE SYSTEM REQUIREMENTS ............................................................................................................................................................................ 17

INSTALLATION AND SETUP ....................................................................................................................................................................................................... 18

Default Administrator Username / Password ................................................................................................................................................... 18

First Time Wizard ............................................................................................................................................................................................ 18

SETUP MENU ................................................................................................................................................................................................................................ 18

System Settings ...................................................................................................................................................................................................... 18

Cameras .......................................................................................................................................................................................................... 18

Advanced Camera Management ..................................................................................................................................................................... 25

Settings ........................................................................................................................................................................................................... 26

Networking ...................................................................................................................................................................................................... 31

Macros............................................................................................................................................................................................................. 32

Sensor / Relay ................................................................................................................................................................................................. 33

AvertX Connect ............................................................................................................................................................................................... 35

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Power Options ................................................................................................................................................................................................. 36

Support Tools (local) .............................................................................................................................................................................................. 36

To Enter Support Tools: .................................................................................................................................................................................. 36

Advanced Network Management ............................................................................................................................................................................ 36

LIVE SCREEN VIEWING PANE .................................................................................................................................................................................................... 37

Navigation Bar ........................................................................................................................................................................................................ 38

Right-Click Menu .................................................................................................................................................................................................... 38

Customizing the Live Screen .................................................................................................................................................................................. 39

How Do I Add / Remove Cameras from The Live Screen Display? ................................................................................................................. 39

How Do I Adjust the Grid of Camera Til es i n The Viewing Pane? ................................................................................................................... 39

How Do I Adjust the Live Screen Vie w? .......................................................................................................................................................... 39

How do I Adjust the Live Video Stream Quality? ............................................................................................................................................. 39

How Do I Enable and Control PTZ? ................................................................................................................................................................ 40

How Do I Enable Fullscreen? .......................................................................................................................................................................... 40

How Do I Turn the OSD ON / OFF? ................................................................................................................................................................ 40

Digital Zoom .................................................................................................................................................................................................... 40

PERFORMING A SEARCH ........................................................................................................................................................................................................... 41

How Do I Perform a Date / Time Search Via a R ec order? .............................................................................................................................. 41

How Do I Perform a Timeline Search (Web Interface Only) ............................................................................................................................ 42

How do I Perform an Event Search (Web Interface Only)? ............................................................................................................................. 44

How Do I Perform a Thumbnail Search (W eb Interface Only) ......................................................................................................................... 45

How Do I Export from Search? ........................................................................................................................................................................ 46

Export Archives Locally (Local Console Only) ................................................................................................................................................. 47

How Do I Export Video from the Console with No OSD? ................................................................................................................................ 48

How Do I View Exported Video Clips in A vertX Connect? ............................................................................................................................... 48

How Do I Enable Email Alerts and push notifications for Motion, Sensor or H ealth Events? ................................................................................. 49

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INTRODUCTION

PRODUCT DESCRIPTION

AvertX ProConnect cloud managed recorders are turn-key appliances designed for hassle free, plug-n-play installation. AvertX ProConnect model recorders come equipped with an integrated PoE switch for connecting IP cameras directly t o the recorder, and come preloaded with AvertX’s powerful ProConnect S oftware recording software.

All AvertX ProConnect recorders are designed for deployment with AvertX Connect, allowing central ized administration of users, permissions, and system settings. These recorders also utilize AvertX’s Web Connect technology for single sign-on, roaming profiles, and automated internet connectivity.

To learn more about the ProConnect model recorder or the rest of recorder lineup visit www.AvertX.com

FEATURES

AvertX ProConnect recorders inclu de the following features:

• Fully integrated with AvertX Connect

• Complete remote operation and adm i nistration with AvertX

Connect

• Record up to 24 channels of IP video per recorder (using external PoE Switch)

• Up to 20TB on-board storage

• Online User Management via AvertX Connect

• Cloud video export and sharing

• Remote software updates with no need t o be on-site

• Advanced cyber security including multi-factor authentication

for remote access

• Mobile apps available for Android, iOS and Apple TV

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CONTROLS AND CONNECTIONS

USB 2.0

USB 3.0

Power Switch

USB 2.0

External

HD Out

Power Input

Internet NIC

Alarm I/O

VGA

PoE Ports

Generation 2 hardware shown. Por ts and layout may vary slightly.

ProConnect Front Panel

ProConnect Rear Panel (8 Channel)

Switch NIC

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ProConnect Rear Panel (16 Channel)

External

Switch NIC

Internet NIC

USB 3.0

Power Switch USB 2.0

HD Out

Alarm I/O

VGA

PoE Ports

Power Input

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GETTING STARTED

Box Contents

AvertX ProConnect recorders come with a power cord, keyboard and mouse. A Quick Start guide and other necessary document ation are also included. Identify the following components to make sure everything has been properly included with your new recorder. I f any of the following items are missing, contact AvertX Pro Team Support at 855-228-3789 to arrange a replacement.

ProConnect Recorder Power Cord

Keyboard and Mouse Alarm I / O Block

QuickStart Guide Rack Mount Installation Kit

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Keyboard Setup

Left Button

Scroll Button / Third

Right Button

Mouse Setup

To attach the keyboard, connect t he keyboard to a USB port located on the back of the recorder.

To attach the mouse, connect the mouse to a USB port located on the back of the recorder.

In this manual: Click means to position the mouse cursor over an item and to single

click the left button. Right-click means to position the mouse cursor ov er an i tem and to

single click the right button. Double-click means to position the mouse cursor over an item and to

click the left button twice in quick succession. Select means to position the mouse cursor over a radio button,

checkbox, or list item, and then click on it. The scroll wheel in between the two buttons is used for added

navigation functionality. By moving the wheel with index finger (scrolling), quickly move through multiple pag es, lines, or windows. The wheel may also function as a third button allowing the user to quickly click or double-click an icon or a selected item.

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Monitor Setup

Connecting a Camera Using a PoE Port

These connections are available to c onnect a monitor:

HDMI® Output To TV / Digital Display

VGA Output To TV / Analog Monitor

Attach the monitor(s) to the rear of the recorder using the cable supplied by the monitor manufacturer. Refer to the monitor manual for detailed information on how to setup and use it .

Note The monitor must be capable of a minimum screen resolution

of 1024x768 and support 32-bit color.

The ProConnect recorder is equipped with an on-board Power over Ethernet (PoE) switch for use with PoE IP cameras. PoE cameras are connected to the recorder using the PoE switch and begin displaying video immediately with no manual c onfiguration required.

Connect one end of the CAT 5 Ethernet ca ble to the RJ-45 connector of the camera and the other end of the cable t o the network switch or recorder.

Note If you are connecting the camera directly to a recorder, a

crossover cable is necessary for most configurations.

Check the status of the link indicator and activity indicator LEDs. If the LEDs are unlit, check the LAN connection.

The Orange activity light flashes to indicate network activity. The Green link light indicates a good network connection.

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SETTING UP THE RECORDER FOR THE

TURNING ON THE RECORDER

FIRST TIME

1. Plug the supplied power cord into the recorder. Do NOT connect the power cord to a power source at this t i m e.

2. Connect the network cable intended for remote connection to the Internet NIC.

Note The External Switch NIC is intended for use wit h a dedicated

camera network with an accessory PoE Switch.

1. Connect the supplied keyboard and mouse using the rear USB ports.

2. Connect a monitor using the HDMI or VGA ports.

3. Connect the cameras to PoE ports, if available.

4. Connect the power cord to a power source, and then turn the recorder ON.

5. Log in to the ProConnect recorder using the default credentials:

• Username: admin

• Password: 1234

6. Follow the Setup Wizard to complete basic setup of your system.

1. Turn on the monitor connected to your recorder.

2. Use the power switch on the rear of the rec order to turn the recorder ON.

3. The recorder will run a series of self-tests. If asked to respond to any messages, follow the instruct ions carefully.

Startup is complete when the ProConnect software is finished loading and displays the main login screen.

TURNING OFF THE RECORDER

1. Click Setup, and then click Power Off / Restart.

2. Click Power Off.

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