Avaya WLAN IP Telephony Handset BCM Rls 6.0 User Manual

BCM Rls 6.0

WLAN IP Telephony Handset Users Guide

Task Based Guide

WLAN IP Telephony Handset Users Guide

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the

limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for

this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE,

HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS,

USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site:

http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks

are the property of their respective owners.

2 NN40011-039 Issue 1.2 BCM Rls 6.0

WLAN IP Telephony Handset Users Guide

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

be reproduced in any form without the prior written permission of a duly authorised representative of ITEL.

NN40011-039 Issue 1.2 BCM Rls 6.0 3

WLAN IP Telephony Handset Users Guide

Table of Contents

WLAN IP Telephony Handset Users Guide ..................... 6

Overview .......................................................................................... 6

Language ........................................................................................................... 6

Wired Equivalent Privacy ................................................................................... 6

Loss of signal ..................................................................................................... 6

IP Phone i2004 mapping ................................................................................... 6

Required Information / Equipment ................................................... 7

WLAN Handsets .............................................................................. 8

The WLAN IP Telephony Handset i2010 ........................................................... 9

The WLAN IP Telephony Handset i2211 ......................................................... 10

6120 / 6140 Handset Control ......................................................... 12

Status Indicators 6120/6140 Handsets ............................................................ 13

WLAN Handsets Buttons and Keys ................................................................. 14

Navigation of the Digital Mobility Handsets .................................... 15

Handset display ............................................................................. 16

Status area ....................................................................................................... 16

Information area ............................................................................................... 16

Feature options area ........................................................................................ 17

WLAN Handset and Voice Mail Configuration ............................... 17

Accessing CallPilot Manager via Element Manager ...................... 18

Adding a Subscriber Mailbox ......................................................... 22

Subscriber Mailbox Settings ............................................................................ 25

Recording Prompts using CallPilot Manager ................................................... 28

Initialising a Mailbox ......................................................................................... 29

Recording Primary or Alternate Greetings ....................................................... 32

Other Features of the WLAN IP Telephony Handsets ................... 34

Select Ring Type.............................................................................................. 34

Select Noise Mode ........................................................................................... 35

Enter Extension ................................................................................................ 35

Set up Push-to-Talk ......................................................................................... 36

Adjust Ringer Volume ...................................................................................... 37

Adjust Speaker Volume ................................................................................... 37

Silence the Ringer............................................................................................ 37

Feature and Function Menus ......................................................... 37

Feature and Function Keys .............................................................................. 37

Soft Key Abbreviations menu – MENU key ..................................................... 38

Function Menu – FCN key ............................................................................... 38

Feature Menu – LINE key ................................................................................ 38

Program Feature Menu Items .......................................................................... 39

4 NN40011-039 Issue 1.2 BCM Rls 6.0

WLAN IP Telephony Handset Users Guide

Basic Call Features ........................................................................ 40

Make a Call ...................................................................................................... 40

Answer Calls .................................................................................................... 41

Hold .................................................................................................................. 41

Headset ............................................................................................................ 41

Mute ................................................................................................................. 41

End calls .......................................................................................................... 41

Push-to-Talk .................................................................................. 42

The Call Period ................................................................................................ 42

Twinning ........................................................................................ 44

Avaya Documentation Links .......................................... 46

NN40011-039 Issue 1.2 BCM Rls 6.0 5

WLAN IP Telephony Handset Users Guide

Overview

The WLAN IP Telephony Handsets use VoIP technology on IEEE 802.11compliant Wireless LAN. Access Points (APs) use radio frequencies to transmit signals to and from the WLAN handsets.

The WLAN IP Telephony handsets can be used to make and receive calls as the user moves throughout the building. The WLAN handsets are used only on the premises; they are not cellular phones. Just like wired telephones, the WLAN handsets receive calls directly, receive transferred calls, transfer calls to other extensions, and make outside and long-distance calls. The DN of the WLAN handset is obtained directly from the BCM system. Therefore IP Terminal Clients keycodes are required and IP Terminal Registration must be enabled on the BCM before the WLAN handset can be registered.

Language

The menus and screens of the WLAN IP Telephony Handsets display in English only. International characters are supported for BCM prompts, depending on the market profile. BCM-based prompts display in English, French, and Spanish.

Wired Equivalent Privacy

The WLAN IP Telephony Handsets support Wired Equivalent Privacy (WEP) as defined by the 802.11b specification. WEP increases the security of the wireless LAN to a level similar to a wired Ethernet LAN. WEP is turned on and off using the APs.

Loss of signal

If a wireless handset is out of range of all APs, it waits 20 seconds for a signal to be re-established. If a signal is not obtained within 20 seconds, the wireless handset loses connection to the BCM and any calls are dropped. When the wireless handset comes back into range of an Access Point, it re-establishes a connection to the BCM and goes through the system registration process.

IP Phone i2004 mapping

The WLAN IP Telephony Handsets emulate the IP Phone 2004. All IP Phone 2004 functions and messaging features are supported, where possible. The speakerphone function and functions that require use of the volume keys are not supported.

6 NN40011-039 Issue 1.2 BCM Rls 6.0

WLAN IP Telephony Handset Users Guide

The large screen area of the IP Phone 2004 and its numerous keys are mapped onto the smaller screen and fewer buttons of the wireless handsets. The button mapping from the IP Phone 2004 to the WLAN Handsets is designed to preserve nearly all of the functionality of the IP Phone 2004 within a small, mobile device.

Required Information / Equipment

Ensure that the WLAN IP Telephony Manager 2245 has been installed and configured successfully and that the WLAN IP handsets have been registered and subscribed to the system.

Equipment required and already installed should include:

 WLAN IP Telephony IP Telephony Manager 2245  WLAN IP Telephony Applications Gateway (OAM) 2246 (optional)  Wireless LAN 802.11b compliant Access Points  DHCP Server (optional)  TFTP Server  Syslog Server (optional)

NN40011-039 Issue 1.2 BCM Rls 6.0 7

WLAN IP Telephony Handset Users Guide

WLAN Handsets

The supported WLAN handsets are illustrated below.

8 NN40011-039 Issue 1.2 BCM Rls 6.0

WLAN IP Telephony Handset Users Guide

Select

Down

Soft Keys

Power on / Start Call

Function

Power off / End Call

Earpiece

Display

Line

Microphone

Headset Jack

The WLAN IP Telephony Handset i2010

NN40011-039 Issue 1.2 BCM Rls 6.0 9

WLAN IP Telephony Handset Users Guide

Power off / End Call

Push to Talk (Radio)

Earpiece

Display

Select

Down

Soft Keys

Power on / Start Call

Battery Release

Function

Line

Headset Jack

Microphone

The WLAN IP Telephony Handset i2211

10 NN40011-039 Issue 1.2 BCM Rls 6.0

WLAN IP Telephony Handset Users Guide

The WLAN IP Telephony Handset i2212

NN40011-039 Issue 1.2 BCM Rls 6.0 11

WLAN IP Telephony Handset Users Guide

The WLAN IP Telephony Handsets 6120/6140

6120 / 6140 Handset Control

 Press and hold the End button to turn your WLAN Handset

6120 and 6140 off.

 This key also affects some of the states of the handset.  Press the End button to terminate an active call.

 Press the Start button to place a call.  Press the Line button to access the key labels for line

appearances and line features.

  Press FCN to open the Features list when in the active (idle)

state. Other handset functions are accessed via the Actv soft key.

 Soft keys are located below the display area. Use the four Soft keys to

activate the displayed softkey feature.

 Use the navigation cluster buttons and Enter button to navigate and

activate the various menu options.

12 NN40011-039 Issue 1.2 BCM Rls 6.0

WLAN IP Telephony Handset Users Guide

Signal strength indication

New Voice Message

Battery charge. When only one level remains, the battery pack must be recharged.

Active speakerphone

Current line in use

Up and down arrows are displayed when the menu has additional options above or below. Left or right arrows are displayed during editing.

Incoming Call

Incoming call from Messaging Application

Incoming Push to Talk call (This feature is available only on the WLAN Handset 6140)

The priority PTT ring icon indicating an incoming call on the priority PTT channel. This call overrides any other calls.

Muted

Muted softkey pressed

Locked

Keypad Locked

No Service

The no service indicator indicates that you are out of the coverage area and cannot receive or place calls

Indicates that the handset is downloading code.

The ring indicator icon is used to display the Real-Time Location System (RTLS) icon, indicating that the administration option has been set to ON. An incoming call, triggering the ring indicator icon, takes priority over the RTLS icon.

Status Indicators 6120/6140 Handsets

For full detailed instructions relating to the use of 6120 and 6140 handsets please refer to the WLAN Handset 6120 and WLAN Handset 6140 User Guide

NN40011-039 Issue 1.2 BCM Rls 6.0 13

WLAN IP Telephony Handset Users Guide

Key Reference

Key

Description

Power On/Start Call key Turns on the handset.

Power Off/End Call key Ends an active call and turns off the handset.

Feature and Display soft keys The first of the four soft keys is the Feature soft key, which starts or ends a feature. The next three soft keys are Display keys, which show feature options.

Menu key Displays the full description of the Display soft keys abbreviations and accesses the handset features.

Function key Accesses handset functions when in active (idle) state. The Function key also provides access to the User Option menu in the standby state.

Line key Accesses the Feature menu.

Up, Down, and Select buttons Enables you to navigate and activate the various menu options. Adjusts the speaker and ringer volume.

Push-to-Talk button Push-to-Talk is available on the WLAN Handset 2211 only. Activates the Push-to-Talk feature on the WLAN Handset 2211

WLAN Handsets Buttons and Keys

14 NN40011-039 Issue 1.2 BCM Rls 6.0

+ 32 hidden pages