Avaya Telephone Features User Guide

Teleph o n e Fe a t u r es User Guide

Avaya Business Communications Manager

Document Status: Standard

Document Version: 02.02

Document Number: NN40170-101

Date: October 2010

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Party

Telephone button icons

Use this guide as a quick reference for accessing the features of your telephone. More application-specific feature information is available in the following documents:

• Avaya Call Pilot ManagerTelephone Administration Guide for Voicemail features

• Avaya Contact Center Telephone Administration Guide for Call Center features

• Avaya System-wide Call Appearance (SWCA) Feature Card for SWCA features

• Hospitality Feature Card for Hospitality features

• Avaya Meet-Me Conferencing User Guide for instructions on using the Meet-Me Conferencing feature

• Avaya Find Me/Follow Me User Guide for instructions on using the Find Me/Follow Me feature

Your system administrator can inform you if any of these features are not available on your telephone.

To access the features of your telephone, you will need to use the Feature button. Some models of phone include a Feature button, while other models use a different label. On digital phones, the Feature button is labelled as the Services key or by a small globe icon. Other telephone models have different icons, or they show the word Feature display key. Refer to the user guide for the specific telephone model for more information.

This book uses FEATURE to indicate pressing the Feature key is required before entering a feature code. The table below shows which buttons to use on the different types of Avaya telephones. Refer to each user card for specific details about each type of telephone.

above a

Button Function Digital and analog telephones IP Phones

Feature

Hold

Release

On- or Off-hook

Telephones with line buttons: Press the active line button or Intercom key, and lift handset.

Telephones with no buttons: Lift handset.

Answer call

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When using a headset on a Avaya 7316E Digital Deskphone or on an IP phone, press the Headset button to answer a call. On models that do not have a Headset button, connect the headset and answer a call by taking the phone off-hook.

To answer a call using the handsfree feature, press the Handsfree key to transfer a call from the handset/headset to the telephone speaker.

, ,

Display key

Telephones with displays have softkeys located directly under the display.

Soft Keys

Symbols used in this guide:

This guide uses the following labels to indicate each type of configuration button:

• FEATURE indicates pressing the Feature key

• HOLD indicates pressing the Hold key (or equivalent)

• RLS indicates pressing the Release key (or equivalent)

The following symbols are used to indicate different types of phones. Within the text, the symbols indicate features that are not supported, or that require different actions than the standard digital phones:

Note: If your telephone does not have access to all the features listed in this guide, then either your telephone does not support the feature, or the feature has not been enabled on your telephone. Your system administrator can provide details.

The softkey labels are be shown in the telephone display. The Softkey labels and functions change depending on the telephone model and, the operation being performed.

* indicates Avaya 7000 and Avaya 7100 Digital Deskphones and the Avaya

IP Phones

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Telephone features

Background Music

Button Inquiry FEATURE *0

Call Duration Timer

Call Forward FEATURE 4 Cancel: FEATURE #4

Call park FEATURE 74

Call Pickup, directed

FEATURE 86 Cancel: FEATURE #86

Listen to music (provided by an external source or an IP source connected to the system) through your telephone speaker when you are not on a call. Use the same feature code to cancel the background music.

Check what feature is programmed on any button. Use when labeling buttons.

Variances

* (shows DN)

FEATURE 77 Briefly display the approximate length of your current or most recent call.

Send your calls to another telephone in your system.

Put a call on hold to enable you to answer the call from any telephone in your system. The display shows a three-digit retrieval code.

To retrieve a parked call: press an intercom button and dial the retrieval code.

Variances

* (Lift the handset or go on- or off-hook, and dial the retrieval code.)

FEATURE 76 and the telephone number Answer any ringing telephone.

Call Pickup, group

Call Queuing FEATURE 801

Camp-on FEATURE 82 and the extension number of the receiving telephone.

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FEATURE 75

Answer a call ringing at another telephone in your pickup group. The external call ringing longest is answered first.

Answer the next call. If more than one call is waiting, priority is given to incoming external calls over callback, camped, or transferred calls.

Re-route a call to another telephone even if all the telephones lines are busy.

Telephone features

Class of Service password

Conference FEATURE 3

FEATURE 68 plus COS password

Change the dialing filters on a line or telephone, or gain external access to your system. Dialing filters determine which numbers you can dial. The COS password is provided by your System Administrator to change your Class of Service.

Establish a three-party conference call.

1. Make or answer the first call.

2. Put the first call on hold.

3. Make or answer the second call.

4. After the second call is connected, press FEATURE 3.

5. Press the line or intercom button of the first held call.

6. Press RLS to end the conference call.

Variances

*(Step 5 not required)

Establish a multi-party conference call (4 or more people; maximum

18).

1. Follow the steps to establish a three-party conference call.

2. Press the Newcall softkey, or press FEATURE 807. You can also use the Intercom key if your set has one.

3. After the fourth call is answered, press FEATURE 3, and press the held line.

4. Put the fourth call on hold and repeat steps 2 and 3 to add more calls to the conference.

5. Press RLS to end the conference call.

To remove yourself from a conference permanently (unsupervised conference):

Press FEATURE 70. The other two callers remain connected. (Some external lines may not support this feature.)

To put a conference on hold: Press HOLD. The other callers can still talk to each other.

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Telephone features

To split a conference:

Press the line or intercom button of one caller to consult privately while the other caller is on hold.

Note: This feature is not available for multi-party conference calls.

To re-establish the conference: Press FEATURE 3.

To disconnect one party:

1. Press the line or intercom button for the caller you want to disconnect.

2. Press RLS.

3. Press the line or intercom button to resume your conversation with the other caller.

To independently hold two calls:

1. Press the line or intercom button of the first caller.

2. Press HOLD. The second caller is automatically put on hold.

Note: This feature is not available for multi-party conference calls.

To re-establish the conference:

1. Retrieve one call from hold.

2. Press FEATURE 3.

3. Retrieve the second call from hold.

To send Hookswitch or DTMF during a conference call:

Either system telephone engaged in a three-way conference call over a Network CLID or DS trunk can issue a hookswitch or DTMF dialing request without leaving the conference, if the feature is enabled.

Note: This feature is not available for Avaya 20xx series IP Deskphones. – To hear DTMF tones on these telephones during dial, activate Long

Tones (FEATURE 808).

– To conference in another party through the trunk, use Link (FEATURE

71)

Contrast adjustment

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FEATURE *7 plus a number from 1 to 9 to adjust the display contrast. Press HOLD to set your choice.

Telephone features

Dialing modes FEATURE *82

Use the following steps to choose one of three modes of dialing listed:

1. Press FEATURE *82.

2. Press # to select the mode.

3. Press HOLD to store the mode.

Standard Dial: Select a line, then dial the number. (Standard Dial is always available, even when another dialing mode is selected.) Automatic Dial: Dial the number without choosing a line button first. Your prime line is selected automatically for the call.

Pre-Dial: Dial the number, then press a line button to place the call. Edit the number by pressing the volume bar before placing the call.

Do Not Disturb FEATURE 85 Cancel: FEATURE #85

When you are not on a call, prevent all incoming calls, except priority calls, from ringing at your telephone. When you are on a call, block an incoming priority call.

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