Avaya Telephone Feature User Guide

Business Communications Manager Telephone Feature User Guide

N0008599 01 March 8, 2005

Telephone button icons

Use this guide as a quick reference for accessing the features of your telephone. Your system administrator will inform you if any of these features are not available for your telephone. The Digital phones Feature button is a small globe icon. Other telephones have different icons, or they display Feature

This book uses FEATURE to indicate pressing the Feature key before entering a feature code. The table below shows which buttons to use on the different types of Nortel Networks telephones to use the features. Refer to each user card for specific details about each type of telephone.

above a display key, when feature selection is available.

Button

Function

Feature

Hold

Release

On/Offhook

Answer call

In this guide:

This guide uses the following labels to indicate each type of configuration button:

• FEATURE indicates pressing the Feature key

• HOLD indicates pressing the Hold key (or equivalent)

• RLS indicates pressing the Release key (or equivalent) The following symbols are used to indicate different types of phones. Within the text they indicate features that are not supported or which require different actions than the standard digital phones: * = 7000 and 7100 Digital phones and the 2001 IP telephone ^ = Digital Mobility phones + = WLAN IP phones See the handset user cards for descriptions of handset button icons and user menus for the Digital Mobility and WLAN IP phones.

Digital phones/

Digital Mobility phones

≥

Telephones with line buttons: Press the active line button or Intercom key and lift handset.

Telephones with no buttons: Lift handset.

Legacy telephones IP telephones

, ,

Display key

Note: Your telephone may not have access to all the features listed in this guide. This may be because your telephone does not support the feature, or because the feature has not been enabled at your telephone. Your system administrator can provide details.

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Telephone features

Background Music

^+ (not avail.)

Button Inquiry

*^+ (shows DN)

Call Duration Timer

Call Forward FEATURE 4 Cancel: FEATURE #4

Call park FEATURE 74

Call Pickup, directed

Call Pickup, group

Call Queuing FEATURE 801

FEATURE 86 Cancel: FEATURE #86

Listen to music (provided by an external source or an IP source connected to the system) through your telephone speaker when you are not on a call.

FEATURE *0 Check what is programmed on any button. Use when labeling buttons.

FEATURE 77 Briefly display the approximate length of your current or most recent call.

Send your calls to another telephone in your system.

Put a call on hold so that it can be picked up from any telephone in your system. The display shows a three-digit retrieval code.

To retrieve a parked call: press an intercom button and dial the retrieval code. *^ (Lift the handset/go off-hook and dial the retrieval code).

FEATURE 76 and the telephone number Answer any ringing telephone.

FEATURE 75 Answer a call that is ringing at another telephone in your pickup group. The external call that has been ringing longest is answered first.

Answer the next call. If more than one call is waiting, priority is given to incoming external calls over callback, camped, or transferred calls.

Camp-on FEATURE 82 and the extension number of the receiving telephone

Re-route a call to another telephone even if all its lines are busy.

Class of service password

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FEATURE 68 plus COS password Change the dialing filters on a line or telephone, or gain external access to your system. Dialing filters determine which numbers you can dial. The COS password is provided by your System Administrator to change your class of service.

Telephone features

Conference

*^(Step 5 not required)

FEATURE 3

Establish a conference call between yourself and two other parties.

1. Make or answer the first call.

2. Put the first call on hold.

3. Make or answer the second call.

4. After the second call is connected, press FEATURE 3.

5. Press the line or intercom button of the first held call.

6. Press RLS to end the conference call.

To remove yourself from a conference permanently (unsupervised conference):

Press FEATURE 70. The other two callers remain connected. (Some external lines may not support this feature.)

To put a conference on hold: Press HOLD. The other two callers can still talk to each other.

To split a conference:

Press the line or intercom button of one caller to consult privately while the other caller is on hold.

To re-establish the conference: Press FEATURE 3.

To disconnect one party:

1. Press the line or intercom button for the caller you want to disconnect.

2. Press RLS.

3. Press the line or intercom button for the remaining caller to resume your conversation.

To independently hold two calls:

1. Press the line or intercom button of the first caller.

2. Press HOLD. The second caller is automatically put on hold.

To re-establish the conference:

1. Retrieve one call from hold.

2. Press FEATURE 3.

3. Retrieve the second call from hold.

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Telephone features

To send Hookswitch or DTMF during a conference call

Either system telephone engaged in a three-way conference call over a Network CLID or DS trunk can issue a hookswitch or DTMF dialing request without leaving the conference, if the feature is enabled.

Note: This feature is not available for 20xx IP telephones or Symbol NetVision handsets. – To hear DTMF tones on both telephones during dial, activate Long

Tones (FEATURE 808).

– To conference in someone through the trunk, use Link (FEATURE 71)

Contrast adjustment

^+ (set-based)

Dialing modes

^+ (set based)

Do Not Disturb FEATURE 85 Cancel: FEATURE #85

Group Listening

*^+ (not avail.)

FEATURE *7 plus a number from 1 to 9 to adjust the display contrast. Press HOLD to set your choice.

FEATURE *82 Choose one of three methods of dialing.

1. Press FEATURE *82.

2. Press # to select the mode.

3. Press HOLD to store the mode.

Standard Dial: Select a line, then dial the number. (Standard Dial is always available, even when another dialing mode is selected.) Automatic Dial: Dial the number without choosing a line button first. Your prime line is automatically selected for the call. Pre-Dial: Dial the number, then press a line button to place the call. Edit the number by pressing the volume bar before placing the call.

When you are not on a call prevent all incoming calls, except priority calls, from ringing at your telephone. When you are on a call, block an incoming priority call.

FEATURE 802 Cancel: FEATURE #802 Use both the handset and speaker while you are on a call. To avoid elec-

tronic feedback, keep the handset away from the speaker during the call, and press RLS to hang up. Note: Most of the portable handsets do not have speakers, so cannot use this feature.

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