Avaya T7100 User Manual

IP Office

T7100 Telephone User Guide

- Issue 04a - (Friday, April 20, 2018)

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Compliance with Laws
Customer acknowledges and agrees that it is responsible for complying with any applicable laws and regulations, including, but not limited to
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country or territory where the Avaya product is used.

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associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Toll Fraud intervention
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Contact Avaya Support
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Support.

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Contents

Telephone Overview1.

..................................................................... 91.1 T7100 Telephone

..................................................................... 101.2 Button Functions

..................................................................... 111.3 Feature Codes

..................................................................... 121.4 Short Codes

..................................................................... 141.5 Status Letters

..................................................................... 141.6 Tones

..................................................................... 151.7 What's My Extension Number?

..................................................................... 151.8 Notes

Making Calls2.

..................................................................... 182.1 Virtual Call Appearances

..................................................................... 192.2 Busy Indication

..................................................................... 192.3 Setting a Callback

..................................................................... 192.4 Redial the Previous Number

..................................................................... 202.5 Making a Page Call

..................................................................... 202.6 Direct Voice Calls

..................................................................... 202.7 Making a Priority Call

..................................................................... 212.8 Using Speed Dials

..................................................................... 222.9 Account Codes

..................................................................... 222.10 Calling from the Contacts List

..................................................................... 222.11 Calling from the Call Log

Answering Calls3.

..................................................................... 243.1 Divert a Call to Voicemail

..................................................................... 243.2 Answering a Page Call

..................................................................... 253.3 Call Pickup

Call Controls4.

..................................................................... 284.1 Adjust the Call Volume

..................................................................... 284.2 Switching Between Calls

..................................................................... 294.3 Transferring Calls

..................................................................... 294.4 Transferring a Held Call

..................................................................... 294.5 Handsfree Speaker Operation

..................................................................... 294.6 Headset Operation

..................................................................... 294.7 Group Listen

..................................................................... 294.8 Ending Calls

..................................................................... 304.9 Groups

Holding and Parking Calls5.

..................................................................... 335.1 Parking Calls

............................................................................ 335.1.1 Traditional Park

............................................................................ 335.1.2 Park & Page

..................................................................... 345.2 Holding Calls

............................................................................ 345.2.1 Transferring a Held Call

Conference Calls6.

..................................................................... 366.1 Starting a Conference

..................................................................... 366.2 Adding a Call to a Conference

..................................................................... 376.3 Viewing Conference Details

..................................................................... 376.4 Dropping Parties

..................................................................... 376.5 Holding a Conference Call

..................................................................... 376.6 Transferring Calls Using Conference

Call Log7.

..................................................................... 407.1 Accessing the Call Log

Contents

..................................................................... 417.2 Viewing Call Details

..................................................................... 427.3 Making a Call

..................................................................... 427.4 Deleting a Record

..................................................................... 427.5 Adding a Record to Your Contacts

Voicemail8.

..................................................................... 448.1 Message Waiting Indication

..................................................................... 448.2 Checking Messages

..................................................................... 448.3 Send a Call to Voicemail

Logging In/Out9.

..................................................................... 479.1 Logging In on a Phone Already in Use

..................................................................... 479.2 Logout

Redirecting Calls10.

..................................................................... 5110.1 Follow Me

..................................................................... 5210.2 Forwarding Calls

............................................................................ 5310.2.1 Forward Unconditional

............................................................................ 5410.2.2 Forward on Busy

............................................................................ 5510.2.3 Forward on No Answer

..................................................................... 5610.3 Do Not Disturb

..................................................................... 5710.4 Twinning

Phone Settings11.

..................................................................... 6011.1 Contrast

..................................................................... 6011.2 Ringer Sound

..................................................................... 6011.3 Ringer Volume

Button Programming12.

..................................................................... 6212.1 Button Inspection

..................................................................... 6312.2 Default Buttons

..................................................................... 6312.3 Erasing a Button

..................................................................... 6412.4 Auto Dial Button

..................................................................... 6412.5 Internal Auto Dial (User Button)

..................................................................... 6512.6 Function Button

..................................................................... 6512.7 Feature Button

..................................................................... 6612.8 Button Functions

............................................................................ 6612.8.1 Account Code

............................................................................ 6612.8.2 Automatic Intercom

............................................................................ 6612.8.3 Call Forwarding All

............................................................................ 6612.8.4 Call Log

............................................................................ 6612.8.5 Call Park/Park & Page

............................................................................ 6712.8.6 Conference

............................................................................ 6712.8.7 Contrast

............................................................................ 6712.8.8 Directory

............................................................................ 6712.8.9 Do Not Disturb

............................................................................ 6712.8.10 Hunt Group Night Service

............................................................................ 6712.8.11 Internal Auto Answer

............................................................................ 6712.8.12 Last Number Redial

............................................................................ 6712.8.13 Page Group

............................................................................ 6712.8.14 Priority Call

............................................................................ 6812.8.15 Ring Again

............................................................................ 6812.8.16 Speed Dial

............................................................................ 6812.8.17 Speed Dial [nnnn]

............................................................................ 6812.8.18 Timer

............................................................................ 6812.8.19 Time of Day

............................................................................ 6812.8.20 Transfer

............................................................................ 6812.8.21 User BLF

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Glossary13.

............................................................................ 6812.8.22 Voicemail

..................................................................... 7013.1 Abbreviated Ring

..................................................................... 7013.2 Appearance Button

..................................................................... 7013.3 Attention Ring

..................................................................... 7013.4 Auto Hold

..................................................................... 7013.5 Bridged Appearance Button

..................................................................... 7013.6 Call Appearance Button

..................................................................... 7013.7 Call Coverage Button

..................................................................... 7013.8 Do Not Disturb

..................................................................... 7113.9 Do Not Disturb Exceptions

..................................................................... 7113.10 Follow Me

..................................................................... 7113.11 Follow Me Here

..................................................................... 7113.12 Follow Me To

..................................................................... 7113.13 Forward on Busy

..................................................................... 7113.14 Forward on No Answer

..................................................................... 7113.15 Forward Unconditional

..................................................................... 7213.16 Group

..................................................................... 7213.17 Idle Line Preference

..................................................................... 7213.18 Internal Twinning

..................................................................... 7213.19 Line Appearance Button

..................................................................... 7213.20 Logged Out

..................................................................... 7213.21 Login Code

..................................................................... 7213.22 Missed Call

..................................................................... 7313.23 Missed Group Call

..................................................................... 7313.24 Mobile Twinning

..................................................................... 7313.25 Park Call

..................................................................... 7313.26 Park Slot Number

..................................................................... 7313.27 Ringing Line Preference

..................................................................... 7313.28 Short Codes

..................................................................... 7313.29 System Administrator

..................................................................... 7313.30 System Phone User

..................................................................... 7313.31 Twinning

Document History14.

...............................................................................77Index

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Chapter 1.
Telephone Overview

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Telephone Overview: T7100 Telephone

Display

Feature

Release

Hold123456

04

Last Number Redial

789*0#–

Volume

+

1. Telephone Overview

1.1 T7100 Telephone

On IP Office, the T7100 telephone is supported by IP500 V2 IP Office systems running IP Office Release 7.0 and higher
software. This guide is for IP Office mode, separate user guides exist for other IP Office operation modes.

These phones use virtual call appearances . Virtual call appearances allow you to use the HOLD button on the
phone to switch between each of your phone’s call appearance buttons (normally 3), each of which represents a call that
you can make or receive.

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1.2 Button Functions

Display

Feature

Release

Hold123456

04

Last Number Redial

789*0#–

Volume

+

In addition to the standard buttons 0 to 9, * and # buttons for dialing, the phone also has the following additional keys
listed below. Some buttons may use either icons or words depending on your locale and the particular model of the phone
that you have.

·

·

Hold

Cycle between calls and dial tone.

Feature

This key is used to access a range of special functions by pressing the key and then dialing a feature code .

11

·

·

·

The button layout is indicated below. The double-digits are the button numbers for programmable buttons . The default
function for those buttons is indicated. The function for each programmable button can be set by you or by your system
administrator.

Release

End (drop) the current call.

Volume Controls

Increase or decrease the volume during a call.

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Telephone Overview: Button Functions

1.3 Feature Codes

The phone can access a range of functions by pressing the phone's Feature key and dialing the required feature code.

·

Speed Dial: Feature 0 <index>

Dial a stored number. Follow it with a 3-dight number system speed dial (000 to 999) or * and a 2-digit number
personal speed dial (00 to 99).

·

Ring Again: Feature 2 (Set)/Feature #2 (Clear)
Set a ringback on the extension being called. When the target extension ends its current call,you are rung and
when you answer, a new call is made to the target.

·

Conference: Feature 3
Turn the current call and any held call or calls into a conference call. The held call can be an existing conference to
which you want to add another call.

·

Forward Unconditional On: Feature 4 <number> (On)/Feature #4 (Off)

Switch on and off immediate forwarding of calls to the number entered.

·

Last Number Redial: Feature 5
Redial the last number dialed. This code can only be used when the phone is currently idle.

·

Page: Feature 60 <number>

Make a page call to an extension or group. The target extension or group members must be free and must support
handsfree auto-answer in order to hear the page.

·

Retrieve Messages: Feature 65 or Feature 981
Access your voicemail mailbox to collect messages.

·

Dial Voice Call: Feature 66 <number>

Have a call automatically answered on speaker phone after 3 beeps. If the extension is not free when called, the
call is presented as a normal call.

·

Transfer: Feature 70 <number>

Put your current call on hold and make an transfer enquiry call to another number. Pressing Feature 70 again to
completes the transfer.

·

Each of these feature codes above can be assigned to a programmable button . The feature can then be invoked using
a single button press.

65

Administration Feature Codes

The following feature codes are used to edit phone settings. Some functions may request a security code after the feature
code is entered. When this occurs, enter your login code and press #.

·

Auto Dial Button : Feature *1

This feature allows you to store a number against a programmable button. After entering the code, press the
button to be programmed and then enter the number that the button should dial.

·

Internal Autodial (User Button) : Feature *2

This feature allow you to create a user button that matches another user's extension number. The button can then
be used to call the other user.

·

Ringer Sound : Feature *6

Adjust the ringer sound type. When selected, the number keys 1 to 4 are used to select the required ringer. The
volume can also be adjusted using the volume controls.

·

Ring Volume : Feature *80

This feature code causes the phone's ringer to sound for a short period during which its volume can be adjusted
using the phone's volume controls.

64

64

60

60

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1.4 Short Codes

In addition to the Feature codes supported by the phone, you can also dial short codes provided by the telephone
system. These are useful as they can be dialed from any type of phone on the system.

Some short codes require you to enter additional information when you dial them, typically an extension number. That is
indicated by N in the short codes shown below.

The short codes below are default short codes that may be supported by your telephone system. Your system
administrator can add, remove or edit the short codes.

Park/Unpark

·

Park Call: *37*N#
Parks the held call using the park slot number dialed in place of N. Works with both park methods but does not
display page options if Park & Page is configured.

·

Unpark Call: *38*N#
Unpark the call parked in park slot number N.

Call Pickup

·

Pickup Any Call: *30
Answer a call ringing on the telephone system.

·

Pickup a Group Call: *31
Answer a call ringing a group of which you are a member. You can use this function even if your group
membership is set to disabled.

·

Pickup a Users Call: *32*N#
Pickup a call ringing a user's extension number (N).

·

Pickup a Group Members Call: *53*N#
Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.

11

33

Conference

·

Conference Held Calls: *47
Start a conference between yourself and any calls that you have on hold.

Do Not Disturb

·

Switch Do Not Disturb On: *08
Set your phone to do not disturb.

·

Switch Do Not Disturb Off: *09
Switch off do not disturb.

·

Add a Do Not Disturb Exception Number: *10*N#
Add a number (N) to your list of do not disturb exceptions.

·

Delete a Do Not Disturb Exception Number: *11*N#
Remove a number (N) from your list of do not disturb exceptions.

·

Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.

Follow Me

·

Follow Me Here: *12*N#
Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialing
the short code.

·

Follow Me Here Cancel: *13*N#
Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) when
dialing the short code.

·

Follow Me To: *14*N#
Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just
*14# to cancel follow me.

·

Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.

T7100 Telephone User Guide Page 12

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Telephone Overview: Short Codes

Forwarding

·

Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.

·

Set the Forward Unconditional Destination: *07*N#
Set the destination number (N) for forward unconditional when it is switched on.

·

Switch Forward Unconditional On: *01
Switch on forward unconditional. A destination must have been set.

·

Switch Forward Unconditional Off: *02

·

Include Group Calls in Forward Unconditional: *50

·

Exclude Group Calls from Forward Unconditional: *51

·

Set the Forward On Busy/No Answer Destination: *57*N#
Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those
functions will use the forward unconditional number if set.

·

Switch Forward On Busy On: *03

·

Switch Forward On Busy Off: *04

·

Switch Forward on No Answer On: *05

·

Switch Forward on No Answer Off: *06

Group

·

Night Service Status On: *20*N#
Set a group into night service status by entering its extension number (N).

·

Night Service Status Off: *21*N#
Take a group out of night service status by entering its extension number (N).

Login

·

Login: *35*N*L#
Login to a phone using your extension number (N) and login code (L).

·

Log Out: *36
Log yourself out from the phone where you are currently logged in.

Voicemail

·

Check Messages: *17
Access mailboxes to check for messages.

·

Voicemail On: *18
Allow voicemail to be used to answer calls.

·

Voicemail Off: *19
Stop voicemail being used to answer calls.

·

Voicemail Ringback On: *48
Have voicemail ring your phone when you have any new messages. It will call when you use the phone.

·

Voicemail Ringback Off: *49
Switch off ringback.

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1.5 Status Letters

When the phone is idle, it normally displays the date and time. It may also show any of the following status letters at the
left of the display.

·

B = Barred
A B is shown on your phone's display when the system administrator has set you to outgoing call barred status.
You will only be able to make internal calls while this is applied.

·

D = Diverting (Forwarding) Calls
A D is shown on your phone's idle display when you have forward unconditional enabled.

·

G = Group Member (In Group)

A G is shown on your phone's idle display when have been configured as a member of a group and your
membership is enabled. While this is the case, you may receive calls targeted to the group.

·

N = No Calls (Do Not Disturb)
An N is shown on your phone's idle display when you have do not disturb enabled.

·

O = Out of Service
An O is shown on your phone's display when any of the groups of which you are enabled as a member is set to
night service mode. While in that mode, any calls to that group are diverted to its fallback if set or otherwise to
voicemail if available.

·

T = Twinned
A T is shown on the phone's idle display if it is internally twinned with your other phone extension. Calls to you will
alert on both phones and can be answered by you at either phone.

·

S = System Alarm
If you are configured as a system phone user, an S in the phone's display indicates a system alarm.

53

56

1.6 Tones

In addition to ringing, you may hear the following tones:

·

Page Call: Single Loud Beep
This tone indicates that your phone is receiving a page call . You do not need to take any action to hear the call
and you cannot be heard by the person doing the page.

·

Short Code Confirmation: 2 Loud Beeps
These tones are heard when using short codes . It is a confirmation that the short code function has been
completed.

·

Direct Voice Call: 3 Loud Beeps
These tones are heard when receive a direct call which has been automatically answered by the phone. You can
hear the caller and then can hear you.

·

Waiting: 4 Loud Beeps
These tones are heard if the phone has been waiting for you to complete dialing or the number you have dialed is
invalid. The tones are repeated until you hang up.

·

Incompatible: Warble tone
This continuous high-low tone is heard if the number dialed is not valid for routing by the telephone system or any
system function. .

You may hear the following tones during calls:

·

Conference Tones: Single Tone/Double Tone
During a call, a single tone indicates that someone else has joined the call. A double tone indicates that someone
has left the conference. The system administrator can replace these with a repeating single tone every 10
seconds.

·

Held Tone: Double tone every 4 seconds.
If the system does not have music on hold configured, this repeated double tone is used to inform you that your
call has been put on hold by the other system user.

12

20

T7100 Telephone User Guide Page 14

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Telephone Overview: Tones

M7100/
M7100N

M7208/
M7208N

M7310/
M7310N

M7324/
M7324N

T7000

T7100

T7208

T7316

T7316

Display

–

Display Soft Keys

–––––

Virtual Call Appearances

–––––

–

Handsfree
Operation
Speaker

Microphone

–––

Headset
Operation
Socket––

–

Button––––––

Programmable Buttons...

1733234171516

... with icons

–7923––71516

... without icons

1–24–41–––

1.7 What's My Extension Number?

The label under the handset is normally used to record the extension number of the phone. This is normally a fixed
number. However, the telephone system supports users logging in to an extension when they want to us it, changing
its extension number to match their own when they do so.

To find out the current extension number of the phone, press Feature *0. The extension number is displayed for a few
seconds. Press Release to return to the normal display.

46

1.8 Notes

This guide was written assuming that the telephone system and your phone are using their default settings. However, the
system has a wide range of controls and features that can be used to customize its operation and that of your phone.
Your system administrator will inform you if they change any settings that will affect you or the operation of your phone.

Other Phones

The T7100 is one of a range of similar phones that are supported by the telephone system. Most of the Feature codes
supported by the T7100 can also be used on these other phones.

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Chapter 2.
Making Calls

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2. Making Calls

If the phone is idle, dial the number required. You will be able to hear the call progress. When you need to speak pickup
the handset.

If you already have a call in progress, you can use Hold key to cycle between your current call, any other held or
waiting calls and dial tone.

2.1 Virtual Call Appearances

Each call appearance button assigned to your phone by the system administrator represents a call that you can make or
answer. Rather than having physical buttons assigned as call appearance buttons, this phone uses virtual call
appearances. While you can only be connected to one call at any time, you can easily switch between it and of your other
virtual call appearances.

Typically the maximum number of simultaneous calls allowed is 3. This is set by your system administrator. When all your
virtual call appearances are in use, you are busy to any further calls. Those calls will follow your forward on busy if set,
else go to voicemail is available or else just get busy indication.

Virtual Call Appearance Usage

When you go off-hook by lifting the handset, you answer the alerting call if any, otherwise you hear dial tone and can
make a call. This uses one of your virtual call appearances.

With a call connected:

·

If another call arrives on another virtual call appearance, you will hear a call waiting tone. Your phone's display will
switch between details of the current and the waiting caller.

·

If you press Hold, the connected call is placed on hold and one of the following occurs, in the order listed.

1. If you have a call waiting, that call is answered.

2. If you have any free virtual call appearances available, you will hear dial tone. This allows you to make a call
or to use short codes that control your held or waiting calls. The following are some of the default short

12

codes that you can use:

·

*26: Clear CW
Release the previous call and answer the waiting call.

·

*52: Clear Call
Release the previous call.

·

*47: Conference Add
Start a conference between yourself and any held calls.

3. If you have a call on hold, that call is reconnected.

·

You can press Hold again to cycle through the options above.

·

If you press Release or replace the handset (go on-hook) during a call, the current call is ended and your
phone returns to idle. If there is a waiting call, it starts ringing. You can answer the call by lifting the handset again
or pressing Hold.

With the phone idle:

When you lift the handset, the following may occur in the order listed:

·

The first alerting call appearance is answered if any.

·

The first free call appearance available is seized and you hear dial tone to make a call.

·

You can press Hold to switch between virtual call appearances. This will answer or retrieve any call on next
virtual call appearance or else play dial tone to make a call.

With the phone idle but a call alerting:

·

Going off-hook or pressing Hold will answer the call.

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Making Calls: Virtual Call Appearances

2.2 Busy Indication

By default the telephone system does not provide any indication to you if the internal user you call is already on a call or
set to do not disturb. Instead the call either just rings or goes to voicemail.

However, your system administrator can enable busy indication for selected users or for the whole system. When this is
enabled, calling those users displays "Do Not Disturb" or "On Another Call" on your phone if not diverted to
voicemail.

2.3 Setting a Callback

If you call another internal user and they do not answer, you can set a callback. When you have a callback set, the
system will call you when the other user next uses ends a call. When you answer the callback, the system will
automatically make another call to the user.

·

This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

To Set a Callback

1. While the call is still ringing or if you hear busy, press Feature 2

2. End your call attempt.

To Clear a Callback

If you have a callback set, you can cancel it using the following process:

1. Press Feature #2.

65

2.4 Redial the Previous Number

You can redial the number of the last outgoing call that you made.

·

This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

1. To redial the last number called, press Feature 5.

65

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2.5 Making a Page Call

You can make a page call to another user or to the available members of a group. The users do not have to take any
action to hear the page.

The phones called must support handsfree auto-answer in order to hear the page. If they do not, they do not receive any
alerting call.

·

This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

1. Press Feature 60.

2. Dial the number of the user or group you want to page.

·

If the destination is a user and they already have a call connected, they cannot be paged. If the destination is
a group which is not in service or has no available members, it cannot be paged.

65

2.6 Direct Voice Calls

This feature is also called dial voice call or direct voice call. It calls another extension and has the call automatically
answered on handsfree speaker after playing 3 beeps. If the called extension does not have a handsfree microphone, the
user must use the handset if they want to talk.

The called extension called must support a handsfree speaker. If the extension does not or if the extension is not free
when called, the call is alerts as a normal call.

·

This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

1. Press Feature 66.

2. Dial the target user extension number.

65

2.7 Making a Priority Call

A priority call allows you to call another user even if they have 'do not disturb' set. The call will follow any forwarding and
follow me settings they have in use but will not go to voicemail.

·

This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

1. Press Feature 69.

2. Dial the target user extension number.

65

T7100 Telephone User Guide Page 20

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Making Calls: Making a Priority Call

112

ABC2abc

3

DEF3def

4

GHI4ghi

5

JKL5jkl

6

MNO6mno

7

PQRS7pqrs

8

TUV8tuv

9

WXYZ9wxyz

*

Backspace

0

.–0()

#

Space

2.8 Using Speed Dials

Speed dials are telephone numbers that are stored by the telephone system. There are two types of speed dial: personal
speed dials and system speed dials.

You or your system administrator can enter numbers that you want stored as personal speed dials. These are only
useable by you. Your system administrator can also store numbers as system speed dials. Those are useable by all users
on the system including you.

If you have any internal or external number that you dial frequently, you can store those as an auto dial button rather
than a speed dial.

64

Dialing a Speed Dial

This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

1. Press Feature 0.

·

To dial a personal speed dial:
Dial * followed by the 2-digit personal speed dial number between 00 to 99. Alternatively you can dial the 2­digit personal speed dial number and then press #.

·

To dial a system speed dial:
Dial the 3-digit system speed dial number between 000 to 999.

65

Entering a Personal Speed Dial

·

! WARNING

Note that no warning is given if the entry is already programmed. It is simply overwritten.

1. Press Feature *4.

2. Dial the two digit number, between 00 to 99, for the personal directory entry to be programmed.

3. Enter the number to be dialed by the speed dial. Use the * button to delete the last digit entered.

4. When the number is completed press Hold.

5. Enter a name to associate with the number.

·

Use the # button button to advance the text entry cursor to enter the next character.

·

Use the * button button to delete the current character.

6. When complete, press Hold again.

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2.9 Account Codes

The telephone system can store a set of account codes. Account codes can be used to keep track of calls in relation to
particular work, activities or clients. They can also be used to keep track of calls by particular users.

·

When an account code is entered while making a call or during a call, that account code is included in the call
records output by the system.

·

Accounts entered are checked against those stored by the telephone system. If an invalid code is entered, the
account code is requested again.

·

The system administrator can configure certain numbers or types of numbers to require entry of an account code
before you can continue making a call to such a number.

·

The system administrator can also configure you to have to enter an account code before making any external
call.

Forced Account Code Entry

If you are required to enter an account code, the phone will display ACCOUNT:_.

1. Enter an account code and press #.

2. If the account code is not valid, the phone will display AGAIN:_.

Voluntary Account Code Entry

You can choose to enter an account code before making a call or during a call. This is done using a programmable button
assigned with the Account Code function.

65

2.10 Calling from the Contacts List

You can use any directory contacts to make a call. You can also use the directory in many telephone functions where you
need to select the number for a destination, for example during transfers.

1. Access the contacts directory:

a. Press the programmable button to which the Directory function has been assigned.

b. Dial the name or part of the name that you want to find. The list of contacts is filtered to show only matching

names.

c. Use the and buttons to scroll through the list of matching names (Note: If done during a call or

while alerting, this will also adjust the call or ring volume).

2. When the required entry is shown, press #.

2.11 Calling from the Call Log

You can use the call log to make calls to the number included in the currently selected call record.

1. Press Feature 812. The display will change to show your call log records.

·

Use the * key to select which call log records you are viewing. The options are All, Mis (missed calls), Ans
(answered incoming calls) and Out (outgoing calls).

·

Use the up and down buttons to scroll through the records.

2. When the required entry is shown, press #.

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Chapter 3.
Answering Calls

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3. Answering Calls

The phone's message lamp will flash when you have a call waiting to be answered. Lift the handset to answer the call or
press Hold.

You can then use the Hold key to cycle between your current call, any held calls and dial tone.

3.1 Divert a Call to Voicemail

You can redirect a call to voicemail without answering the call. This only applies for call to you, not calls to a group of
which you are a member.

1. If your phone is idle, press the Release button. The call is redirected to voicemail.

3.2 Answering a Page Call

You can be paged if you have no call in progress or only held and or parked calls. After a single tone, the page is heard
through the phone's speaker. If you are currently on a call or set to do not disturb your phone is not paged.

You cannot answer a page call.

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Answering Calls: Answering a Page Call

3.3 Call Pickup

Pickup is used to answer a call ringing elsewhere on the phone system. There are a number of pickup options:

·

Answer any ringing call on the telephone system.

·

Answer a call ringing a particular user.

·

Answer a call ringing a particular group.

·

Answer a call, not necessarily a group call, ringing the members of a group.

Direct Call Pickup

Answer a call ringing the user or group extension number specified.

1. Press Feature 76.

2. Dial the extension or group number.

Group Call Pickup

You can answer a call ringing any group of which the you are a member even if the call is not currently alerting on your
phone. You can use this function even when your group membership is set to disabled.

1. Press Feature 75.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are

default short codes that may be available on your system.

·

·

·

·

12

Pickup Any Call: *30
Answer a call ringing on the telephone system.

Pickup a Group Call: *31
Answer a call ringing a group of which you are a member. You can use this function even if your group
membership is set to disabled.

Pickup a Users Call: *32*N#
Pickup a call ringing a user's extension number (N).

Pickup a Group Members Call: *53*N#
Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.

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Chapter 4.
Call Controls

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4. Call Controls

4.1 Adjust the Call Volume

While talking, you can adjust the volume of the incoming call. The volume is separately adjusted for whichever device you
are currently using (handset or speaker).

1. With the call connected, press the and keys to adjust the volume.

4.2 Switching Between Calls

You can use the Hold key to cycle between your virtual call appearances including held calls and dial tone.

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Call Controls: Switching Between Calls

4.3 Transferring Calls

To transfer a call, your phone must have an available call appearance button. If all your current call appearance buttons
are in use, you must either end or park one of your existing calls.

·

Your system administrator can configure the system so that it will attempt to return unanswered transfers to
you.

1. Dial Feature 70. The current call is automatically put on hold.

2. Dial the number for the transfer destination.

·

To complete the transfer, press Feature 70 again. You can do this while the call is still ringing or you can wait
until it is answered.

·

Transferring a call while it is still ringing is called an unsupervised or blind transfer.

·

Transferring a call after ringing finishes is called a supervised or announced transfer.

·

If the transfer destination does not answer or, after answering the call, does not want to accept the call:

·

To try another number, replace the handset or press Release.

·

To cancel the transfer attempt, press Hold.

29 33

4.4 Transferring a Held Call

When you already have a call on hold and a call connected, you can connect them by starting a conference. Press
Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference.

37

4.5 Handsfree Speaker Operation

The phone has a handsfree speaker but does not have a handsfree microphone. This means that you can make and
answer calls handsfree but in order to speak you must lift the handset.

·

You can make a handsfree call by simply dialing without lifting the handset. You can hear the call progress and
when answered, lift the handset to continue the call.

·

The speaker allows the phone to receive page calls . You can hear the page without needing to take any action.
However, you cannot answer the page.

·

The speaker allows the phone to auto answer direct voice calls. You can hear the caller but they will not be able
to hear you until you lift the handset. The same applies for calls from other users if you have internal auto-

answer set on the phone.

67

20

20

4.6 Headset Operation

The phone does not have a socket for connecting a headset.

4.7 Group Listen

Using group listen allows you to hear the caller through the phone's handsfree speaker but they only hear speech from
your phone's handset microphone rather than the handsfree microphone. Group listen is automatically turned off at the
end of a call.

·

To Turn Group Listen On: Press Feature 802.

·

To Turn Group Listen Off: Press Feature #802.

4.8 Ending Calls

The Release button ends the current call. If the call is connected on the phone's handset, replacing the handset will
end the call.

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4.9 Groups

Your system administrator can include you as a member of a group or groups along with other users. Each group has its
own extension number which is used to call the group.

When a call is presented to a group, it is presented to the available group members, either one at a time or all at the
same time, until answered by one of the members.

How long a group call will ring at each group member's phone before being presented to the next member is controlled
by the group's own settings. Groups also use voicemail and have their own settings for when an unanswered call should
go to the group's mailbox. For group calls, the group's own voicemail settings are used rather than your settings.

·

G = Group Member (In Group)

A G is shown on your phone's idle display when have been configured as a member of a group and your
membership is enabled. While this is the case, you may receive calls targeted to the group.

·

O = Out of Service
An O is shown on your phone's display when any of the groups of which you are enabled as a member is set to
night service mode. While in that mode, any calls to that group are diverted to its fallback if set or otherwise to
voicemail if available.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are

default short codes that may be available on your system.

·

·

12

Night Service Status On: *20*N#
Set a group into night service status by entering its extension number (N).

Night Service Status Off: *21*N#
Take a group out of night service status by entering its extension number (N).

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Chapter 5.
Holding and Parking Calls

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5. Holding and Parking Calls

When a call is ...

Held

Parked

... the call occupies an appearance button.

Yes

No

... the caller hears music on hold or hold reminder tones.

Yes

Yes

... the call can be retrieved by other users.

No

Yes

... the call recalls to you automatically after a time.

Yes

Default 15

seconds

Yes

Default 5

minutes.

... the call can be used to start or add calls to a conference.

Yes

No

... the call is assigned a unique ID.

No

Yes

Holding a call and parking a call are two similar actions. The table below summarizes the main differences between
parking a call or holding a call.

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Holding and Parking Calls:

5.1 Parking Calls

Parking a call is similar to holding a call. However, parked calls can be unparked by other users on the phone system.

Calls that you park recall to your phone (when idle) if they have been parked for too long. The default timeout is 5
minutes but can be changed by the system administrator. Recall calls ignore any forwarding or do not disturb settings
that you have set.

For IP Office Release 9.0 and higher, call park can operate in two different ways:

·

Traditional Park

·

Park & Page

33

33

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are

default short codes that may be available on your system.

·

·

12

Park Call: *37*N#
Parks the held call using the park slot number dialed in place of N. Works with both park methods but does not
display page options if Park & Page is configured.

Unpark Call: *38*N#
Unpark the call parked in park slot number N.

33

5.1.1 Traditional Park

This method of parking calls is used if Park & Page is not configured on the telephone system. Your system
administration will confirm which way your system operates.

If you park a call without specifying a park slot number, the system automatically assigns a park number based on your
extension number plus a single digit. For example, for extension 201, the first parked call uses park slot number 2010 if
available. Otherwise, it uses park slot 2011 if available and so on up to 2019.

Call park buttons can be configured to match specific park slot numbers. A call parked using that button is given that park
slot number. All users with a call park button set to the same number can see when there is a parked call there and can
unpark that call using their button.

To Park a Call

1. Press Feature 74. The park slot number assigned to the parked call is briefly shown on the display. If there are
not slots available the call is not parked and you will still be connected to the caller.

To Unpark a Call

1. Press Feature #74.

2. The park slot ID of the longest waiting call parked is shown.

·

Press # to unpark it.

·

Otherwise, enter the park slot number assigned to the call that you want to unpark and press #.

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5.1.2 Park & Page

This method of parking calls is used if Park & Page is configured on the telephone system. Your system administration will
confirm which way your system operates.

Park and page uses a set of pre-configured park slot numbers that act like extension numbers. When you parked a call in
one of those park slots, you or any other user on the system can dial that park slot number to unpark the call.

Your system administrator can also configure up to 3 hunt groups for paging. When you park a call, after displaying the
park slot number used, your phone displays options for paging.

To Park a Call

1. Press Feature 74. The call is parked and the parked slot number needed to unpark the call is displayed.

2. If you want to make a page announcement of the parked call, press Page. You can then select one of the
displayed hunt groups for your page or you can dial any extension number that want to page.

To Unpark a Call

1. Dial the park slot number that was assigned to the parked call.

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5.2 Holding Calls

You can hold as many calls as your phone can receive.

·

The held call will still occupy the call appearance on which it was made or answered.

·

While held, the caller will hear music on hold. If your system does not have music on hold available, the caller will
hear double beep tones every few seconds.

·

If you have more than one call on your phone, either held or connected, you can start a conference between
yourself and the calls.

Calls that you have held will recall to your phone when it is idle if they have been on hold for too long. The default hold
timeout for the telephone system is 15 seconds but it can be changed by the system administrator. Hold recall calls
ignore any forwarding or do not disturb settings you have set.

Important - Holding Conference Calls

You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the
other conference parties who can continue talking. You will also still be listed as a member of the conference call in the
conference details.

·

! Warning

This only applies to conference calls hosted by your own telephone system. Holding your call to a conference
hosted on another telephone system will cause that conference to hear your system's music on hold.

You can use the Hold key to cycle between your virtual call appearances including held calls and dial tone.

5.2.1 Transferring a Held Call

When you already have a call on hold and a call connected, you can connect them by starting a conference. Press
Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference.

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Chapter 6.
Conference Calls

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6. Conference Calls

Multiple conference calls are supported, with parties addable to each conference call until the system's total conference
capacity (128) is reached. However, a maximum of 64 parties is supported in any particular conference call.

Conference resources are also used for call recording and other features, reducing the available conference capacity for
ordinary conference calls.

Note that some conference controls, for example dropping other parties, only apply for conferences started on the same
phone system as your extension.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are

default short codes that may be available on your system.

·

12

Conference Held Calls: *47
Start a conference between yourself and any calls that you have on hold.

6.1 Starting a Conference

If you have a connected call and any held calls, pressing Feature 3 will start a conference between you and those calls.
If you do not already have a held call, you can use the process below to start a conference.

1. Make a call to the first party or answer a call.

2. Place the call on hold by pressing Hold or Feature 3.

3. Dial the party that you want to add to the conference.

4. If they answer and want to join the call, press Feature 3.

5. If they do not want to join the call or do not answer, replace the handset or press Release.Return to the
held call by pressing Hold.

6.2 Adding a Call to a Conference

You can add additional parties to an existing conference.

1. Press HOLD or Feature 3 to put the conference on hold.

2. This does not affect the other conference parties who can continue talking to each other.

3. Dial the party that you want to add to the conference.

4. If they answer and want to join the call, press Feature 3.

5. If they do not want to join the call or do not answer, replace the handset or press Release.Return to the
held call by pressing Hold.

Important - Holding Conference Calls

You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the
other conference parties who can continue talking. You will also still be listed as a member of the conference call in the
conference details.

·

! Warning

This only applies to conference calls hosted by your own telephone system. Holding your call to a conference
hosted on another telephone system will cause that conference to hear your system's music on hold.

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Conference Calls: Adding a Call to a Conference

6.3 Viewing Conference Details

You can display a list of the parties involved in a conference call.

1. Press Release.

2. The details of the parties in the conference are displayed. Your own details are always displayed first.

3. Press * to cycle through the details of the conference parties.

6.4 Dropping Parties

You can drop parties from a conference call, including yourself.

To Drop Yourself

1. Press Release. Your own details are displayed.

2. Press Release again.

To Drop Other Parties

1. Press Release.

2. The details of the parties in the conference are displayed. Your own details are always displayed first.

3. Press * to cycle through the details of the conference parties.

4. When the party you want to drop is displayed # (or press Release). .

Note

1. If you are the only internal user in the conference, depending on your telephone systems configuration, dropping
yourself from the conference may end the conference. Consult your system administrator for details.

6.5 Holding a Conference Call

Using the Hold key you can put a conference call on hold in the same way as you can for a normal call.

To take the conference off hold, press Hold.

Important - Holding Conference Calls

You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the
other conference parties who can continue talking. You will also still be listed as a member of the conference call in the
conference details.

·

! Warning

This only applies to conference calls hosted by your own telephone system. Holding your call to a conference
hosted on another telephone system will cause that conference to hear your system's music on hold.

6.6 Transferring Calls Using Conference

When you already have a call on hold and a call connected, you can connect them by starting a conference. Press
Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference.

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Chapter 7.
Call Log

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7. Call Log

You can access your call log by pressing Feature 812. The call log you see is a call log stored on the telephone system.
If you login at another 1400, 1600, 9400, 9500, 9600, J169, J179, M-Series, T-Series phone, your call log moves with
you.

Your call log contains your 10 most recent answered calls, 10 most recent calls you made and 10 most recent missed
calls. If configured by the system administrator, it can also include calls missed by groups of which you are a member.

Missed Calls

Missed calls are calls to you that you did not answer. Your system administrator can also configure if the log includes calls
presented to you but answered by someone else or by voicemail.

Missed Group Calls

If you are a member of any groups, the system administrator can configure whether your missed calls log should also
include missed group calls. The hunt group does not necessarily have to have rung your phone. It will be recorded as
missed if it was presented to the group and not answered by any of the members including you.

46

Note

1. Your centralized call log can be turned off by the system administrator . If they do that, your phone will
display Call Log Disabled when you try to access the call log.

73

7.1 Accessing the Call Log

1. Press Feature 812. The display will change to show your call log records.

·

Use the * key to select which call log records you are viewing. The options are All, Mis (missed calls), Ans
(answered incoming calls) and Out (outgoing calls).

·

Use the up and down buttons to scroll through the records.

2. Pressing # or lifting the handset will make a call to the number stored with the currently displayed record.

3. To exit the call log, press the Feature button.

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7.2 Viewing Call Details

You can view additional details about the currently shown call.

1. Press Feature 812. The display will change to show your call log records.

·

Use the * key to select which call log records you are viewing. The options are All, Mis (missed calls), Ans
(answered incoming calls) and Out (outgoing calls).

·

Use the up and down buttons to scroll through the records.

2. Press 0. The individual details of the currently selected call record are displayed.

3. The call details are displayed. Use the and keys to cycle through the values:

·

Time and Date - The time of the call.

·

Count - How many time a call of the same type, name and number has occurred. Only the details of the most
recent call are kept in your call log. However the count will indicate if the caller has rung or has been rung
several times.

·

Call Type - The type of call record. The options are Mis (missed calls), Ans (answered incoming calls) and
Out (outgoing calls). .

·

Number - The number of the caller if available.

·

Name - The name of the caller if known.

·

Duration - The length of the call.

4. While you are in the details of a call record, the following functions are available:

·

Call the Number: Press #.

·

Add to Your Personal Directory: Press 0.

·

Return to the Calls Display: Press *.

Call Log: Accessing the Call Log

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7.3 Making a Call

You can use the call log to make calls to the number included in the currently selected call record.

1. Press Feature 812. The display will change to show your call log records.

·

Use the * key to select which call log records you are viewing. The options are All, Mis (missed calls), Ans
(answered incoming calls) and Out (outgoing calls).

·

Use the up and down buttons to scroll through the records.

2. When the required entry is shown, press #.

7.4 Deleting a Record

You can delete the currently displayed call record. If the record is a missed group call, the record is also deleted from the
call log of other users configured to see the same group's missed calls.

1. Press Feature 812. The display will change to show your call log records.

·

Use the * key to select which call log records you are viewing. The options are All, Mis (missed calls), Ans
(answered incoming calls) and Out (outgoing calls).

·

Use the up and down buttons to scroll through the records.

2. When the required record is highlight, press Hold.

7.5 Adding a Record to Your Contacts

You can add a name and number shown in your call log to your personal contacts.

1. Press Feature 812. The display will change to show your call log records.

·

Use the * key to select which call log records you are viewing. The options are All, Mis (missed calls), Ans
(answered incoming calls) and Out (outgoing calls).

·

Use the up and down buttons to scroll through the records.

2. Press 0. The individual details of the currently selected call record are displayed.

3. Press 0.

·

If you are configured as a system phone user, you can add a contact to either your own personal directory

(Personal...) or to the system's external directory (External...). Use the and key to select which.

4. Press #

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Chapter 8.
Voicemail

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8. Voicemail

If enabled, voicemail is used to answer calls to you that have rung unanswered for your "no answer time", the default is
15 seconds. It is also used to answer calls when you have do not disturb enabled. The message lamp on your phone is lit
when you have new messages in your mailbox.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are

default short codes that may be available on your system.

·

·

·

·

·

12

Check Messages: *17
Access mailboxes to check for messages.

Voicemail On: *18
Allow voicemail to be used to answer calls.

Voicemail Off: *19
Stop voicemail being used to answer calls.

Voicemail Ringback On: *48
Have voicemail ring your phone when you have any new messages. It will call when you use the phone.

Voicemail Ringback Off: *49
Switch off ringback.

8.1 Message Waiting Indication

Most phones have a message waiting lamp. The message lamp is lit when you have new messages in your voicemail
mailbox. It remains lit until you have played each of the new messages. The system administrator can also configure it so
that you receive new message waiting indication for a group or groups.

The icon of a programmable button programmed to Feature 65 will act as a message waiting indicator for new
messages. That button can then also be used to access the mailbox.

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8.2 Checking Messages

1. Press Feature 65 or Feature 981.

·

Depending on how your voicemail system is configured, you may be asked to entered your voicemail code.

2. Follow the voice prompts provided by the system. For help press either 8 or *4.

Notes

1. Automatic Message Deletion
By default, messages are automatically deleted a set time after being played. The delay depends on the particular
voicemail server (24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a
Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion
times to new and saved messages.

8.3 Send a Call to Voicemail

You can redirect a call to voicemail without answering the call. This only applies for call to you, not calls to a group of
which you are a member.

1. If your phone is idle, press the Release button. The call is redirected to voicemail.

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Chapter 9.
Logging In/Out

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9. Logging In/Out

You may always use the same phone in the same location. However, the telephone system provides features that allow
you to use any phone on the system to make and receive your calls. To do this your system administrator need to assign
you a login code.

·

Log In

You can login on any phone that you want to use. When you login to a phone, you take control of that phone.
Incoming calls for you are redirected to that phone and your user information and settings are available
existing user on the phone is logged off when you login. Your contacts and call log are displayed by the phone.

·

Log Out

When you log out from a phone (or are logged out by another user logging in), the telephone system may apply
several actions:

·

Default Extension
Each extension can be configured with a default user. If you are logged off from an extension, if you have a default
extension the system will automatically log you in at your default extension if it is not in use by another user.

·

Login Idle Period
Your system administrator can configure a timeout which will automatically log you out if you do not use the phone
in that time to make or answer a call.

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[1]

. Any

·

Any existing user of the phone is logged out while you are logged in.

·

If you were logged in on another phone, you are logged out from that phone.

·

If your phone system is in a Small Community Network of phone systems, it may be possible to login at
extensions located on other phone systems in the network. Your system administrator will advise you if you
can remote hot desk and what features will still be available to you when you do.

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·

If you have a normal default extension and no one else is logged in there, you return to being logged in on
that phone.

·

If you remain logged out, you are treated the same as being on do not disturb except that all calls to you go
to voicemail if available.

·

If you have a mobile twinned number, the system administrator can configure the system so that calls are still
presented to your mobile twin while you are logged out.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are

default short codes that may be available on your system.

·

·

12

Login: *35*N*L#
Login to a phone using your extension number (N) and login code (L).

Log Out: *36
Log yourself out from the phone where you are currently logged in.

Note

1. User information stored by the telephone system, for example call log, contacts directory and speed dials, moves
with you when you login on different phones. However this only applies when moving between 1400, 1600, 9400,
9500, 9600, J169, J179, M-Series, T-Series phones. Other phone types store the information on the phone and
that information does not move with you when you login or out.

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Logging In/Out:

9.1 Logging In on a Phone Already in Use

If you have a login code, you can login at a phone that is already in use by another user. The existing user is logged out.

1. Dial the short code for logging in. The default is *35*N*L# where N is replaced by your extension number and L
by your login code.

9.2 Logout

You can only log yourself out if you have been given a login code by your system administrator. Otherwise, the only way
to be logged out is if someone else logs in on your phone. When that happens, if you are not automatically logged back in
when they log off or if you want to login over them, you can login again using the login process with a blank password .

If you have a login code, to logout dial *36.

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Chapter 10.
Redirecting Calls

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10. Redirecting Calls

Method

Calls Redirected

Destination

Internal

External

Group

Internal

External

Voicemail

Follow Me

Follow Me To

Follow Me Here

Forward

Forward on Busy

Forward on No Answer

Forward Unconditional

Do Not Disturb

Twinning

This section looks at the different ways that you can redirect your calls to another phone.

·

Follow Me

Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This
function can be used in two ways:

·

Follow Me To
Set the follow me destination from your own phone.

·

Follow Me Here
Set the follow me from the phone that you want to share.

·

Forward

Forward calls to an internal or external number.

·

Forward on Busy
Forward calls when you have reached the limit of the number of calls that the phone can present to you.

·

Forward on No Answer
Forward calls if they have rung unanswered at your phone.

·

Forward Unconditional
Immediately forward calls. Forwarding to voicemail can be selected as an option.

·

Do Not Disturb

Redirect all calls to voicemail if available or otherwise to busy tone.

·

You can set do not disturb exception numbers for calls to which do not disturb if not applied.

·

Other users can make priority calls to override your do not disturb.

·

Twinning

Twinning is a process whereby you can have your calls ring at two different phones. You can answer calls at either
phone. There are two variants of twinning, internal twinning which uses two internal extensions and mobile
twinning which twins your internal extension with an external number.

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67

20

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Redirecting Calls:

10.1 Follow Me

Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with
your user name so that they can be distinguished from calls for the extensions normal user. This allows you to share
another person's phone without logging them off their phone.

The calls are still subject to all your user settings as if they were ringing at your phone. All calls are redirected.

Follow Me To

Follow me to is the function used to enable follow me from your own phone.

Follow Me Here

Follow here is used to enable follow me at the extension to which you want your calls redirected.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are

default short codes that may be available on your system.

·

·

·

·

12

Follow Me Here: *12*N#
Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialing
the short code.

Follow Me Here Cancel: *13*N#
Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) when
dialing the short code.

Follow Me To: *14*N#
Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just
*14# to cancel follow me.

Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.

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10.2 Forwarding Calls

Forwarding is used to redirect calls to another extension or an external number. The system supports 3 different types of
forward.

·

Forward Unconditional

This forward is used immediately when it is switched on.

·

Forward on No Answer

This forward is used when a call alerts at your extension for too long without being answered. The normal default
is 15 seconds.

·

Forward on Busy

This forward is used when you have no call appearances buttons available to on which to receive calls.

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55

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Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are

default short codes that may be available on your system.

·

·

·

12

Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.

Set the Forward Unconditional Destination: *07*N#
Set the destination number (N) for forward unconditional when it is switched on.

·

Switch Forward Unconditional On: *01
Switch on forward unconditional. A destination must have been set.

·

Switch Forward Unconditional Off: *02

·

Include Group Calls in Forward Unconditional: *50

·

Exclude Group Calls from Forward Unconditional: *51

Set the Forward On Busy/No Answer Destination: *57*N#

Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those
functions will use the forward unconditional number if set.

·

Switch Forward On Busy On: *03

·

Switch Forward On Busy Off: *04

·

Switch Forward on No Answer On: *05

·

Switch Forward on No Answer Off: *06

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Redirecting Calls: Forwarding Calls

10.2.1 Forward Unconditional

Forward unconditional is used to immediately redirect your calls.

·

By default this function is only applied to incoming external calls to you. However, if required internal calls and or
group calls can also be selected.

·

When enabled, all calls matching the settings are forwarded to the number set as the forward unconditional
destination. That number can be internal or external.

·

You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

·

The forward on busy and forward on no answer options both use the same separate destination number. However
if that number has not been set, they use the same destination as set for forward unconditional.

·

If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still
unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls
that have been forwarded to an external number.

·

D = Diverting (Forwarding) Calls A D is shown on your phone's idle display when you have forward unconditional enabled.

To Turn Forward Unconditional On

1. Press Feature 4.

2. The phone prompts you for the number to which you want calls forwarded. If you already had a number set
previously, that number is displayed.

3. Enter the number to which you want to forward the call. Press * to delete the previous digit.

4. If the number matches an internal extension, it is saved automatically. For other numbers, press Hold to
save the number when set as required.

53

To Change the Forwarding Number

Use the same process as above. You do not need to switch off forwarding in order to change the forwarding number.

To Turn Forward Unconditional Off

1. Press Feature #4.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are

default short codes that may be available on your system.

·

·

12

Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.

Set the Forward Unconditional Destination: *07*N#
Set the destination number (N) for forward unconditional when it is switched on.

·

Switch Forward Unconditional On: *01
Switch on forward unconditional. A destination must have been set.

·

Switch Forward Unconditional Off: *02

·

Include Group Calls in Forward Unconditional: *50

·

Exclude Group Calls from Forward Unconditional: *51

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10.2.2 Forward on Busy

Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls.

·

By default this function is only applied to incoming external calls to you. However, if required internal calls can also
be selected.

·

When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.

·

Busy is defined has having no available call appearance buttons on which further calls can be presented.

·

Group calls are not presented when you are busy and so are not forwarded by this setting.

·

The forward on busy and forward on no answer options both use the same separate destination number. However
if that number has not been set, they use the same destination as set for forward unconditional.

·

If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still
unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls
that have been forwarded to an external number.

Using a Programmable Button

·

This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are

default short codes that may be available on your system.

·

·

12

Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.

Set the Forward On Busy/No Answer Destination: *57*N#
Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those
functions will use the forward unconditional number if set.

·

Switch Forward On Busy On: *03

·

Switch Forward On Busy Off: *04

·

Switch Forward on No Answer On: *05

·

Switch Forward on No Answer Off: *06

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Redirecting Calls: Forwarding Calls

10.2.3 Forward on No Answer

Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason.

·

By default this function is only applied to incoming external calls to you. However if required internal calls can also
be selected.

·

When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.

·

No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).

·

Group calls are not forwarded.

·

The forward on busy and forward on no answer options both use the same separate destination number. However
if that number has not been set, they use the same destination as set for forward unconditional.

·

If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still
unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls
that have been forwarded to an external number.

Using a Programmable Button

·

This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are

default short codes that may be available on your system.

·

·

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Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.

Set the Forward On Busy/No Answer Destination: *57*N#
Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those
functions will use the forward unconditional number if set.

·

Switch Forward On Busy On: *03

·

Switch Forward On Busy Off: *04

·

Switch Forward on No Answer On: *05

·

Switch Forward on No Answer Off: *06

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10.3 Do Not Disturb

·

When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone.

·

People who call from numbers in your do not disturb exceptions list can still call you. Forwarding is set is applied to
those calls.

·

People who use a priority call function can also call you.

·

Calls to any group of which you are a member are not presented to you (unless you are the last available member
of the group).

·

Enabling do not disturb will not affect any calls already being presented to your phone.

·

You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

·

N = No Calls (Do Not Disturb) An N is shown on your phone's idle display when you have do not disturb enabled.

To Turn On Do Not Disturb

1. Press Feature 85. The phone briefly displays Do Not Distrb.

To Turn Off Do Not Disturb

1. Press Feature #85. The phone briefly displays Allow Calls.

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Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are

default short codes that may be available on your system.

·

·

·

·

·

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Switch Do Not Disturb On: *08
Set your phone to do not disturb.

Switch Do Not Disturb Off: *09
Switch off do not disturb.

Add a Do Not Disturb Exception Number: *10*N#
Add a number (N) to your list of do not disturb exceptions.

Delete a Do Not Disturb Exception Number: *11*N#
Remove a number (N) from your list of do not disturb exceptions.

Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.

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Redirecting Calls: Do Not Disturb

10.4 Twinning

Twinning allow calls to you to ring at both your phone and at another number. The telephone system supports two types
of twinning; internal twinning and mobile twinning.

Internal Twinning

This method of twinning twins your phone (your primary phone) with another internal extension (your secondary phone).
Both phones are yours and share the same extension number. Your incoming calls will ring on both phones. You can
make your calls from either extension.

A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile
phone while moving around the building.

Your settings are applied to both phones. If the secondary is a 1400, 1600, 9400, 9500, 9600, J169, J179, M-Series, T­Series phone, it will share the same call log and personal directory contacts as available on your primary. Similarly,
message waiting indication for your mailbox is show on both phones.

·

T = Twinned
A T is shown on the phone's idle display if it is internally twinned with your other phone extension. Calls to you will
alert on both phones and can be answered by you at either phone.

Mobile Twinning

Mobile twinning is twinning where your calls ring at both your phone and at another number which can be an external
number.

You can assign a programmable button to turn twinning on or off and to set the number to which you are twinned.

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Chapter 11.
Phone Settings

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11. Phone Settings

11.1 Contrast

You can change the contrast on the phone display.

1. Press Feature *7.

2. Use the number keys to select the required contrast. Alternatively, use the and buttons to change the
contrast.

3. The function will automatically cancel after a 3 seconds.

11.2 Ringer Sound

You can change the ringer sound. This does not change the ring pattern which is controlled by the telephone system.

1. Press Feature *6.

2. Press 1 to 4 to select the required ringer sound.

·

Whilst the function is active, you can also use the and buttons to change the ringer volume.

3. The function will automatically cancel after a 5 seconds.

11.3 Ringer Volume

You can change the ringer volume using the following process. You can also adjust the volume while a call is ringing your
phone.

1. Press Feature *80. The phone will start a continuous ring.

2. Use the soft and loud volume buttons to change the volume to the level required.

3. The function will automatically cancel after a 5 seconds.

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Chapter 12.
Button Programming

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12. Button Programming

The programmable button on your phone can be assigned a range of functions.

There are a number of methods that you can use for button programming:

·

Button Inspect : Feature *0

See the function currently set on a button.

·

Auto Dial Button : Feature *1

Store a number to be dialed by the button when it is pressed.

·

User Button (Internal Auto Dial) : Feature *2

Store another user's extension number to be dialed when the button is pressed.

·

Feature Button : Feature *3

Set a button to invoke a Feature code.

·

Function Button : Feature *3*

Set a button to invoke a selected telephone system function.

·

Default Buttons : Feature *3**

You can return the function of certain buttons back to their default for this type of phone.

·

Erase a Button : Feature *1 Hold

You can use the auto dial programming process but with a number to erase the current programming of a button.

You system administrator can see and edit your button settings. They can also apply functions that you cannot program.
Note that button user templates can be applied which will lock the function of certain button even if you try to change
them.

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12.1 Button Inspection

You can check the current function of the programmable button.

1. Press Feature *0.

2. The phone displays your extension number.

3. After a few seconds, or if you press the programmable button, the button's current function is displayed.

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Button Programming: Button Inspection

Display

Feature

Release

Hold123456

04

Last Number Redial

789*0#–

Volume

+

12.2 Default Buttons

You can use the following process to return the programmable button back to its default function.

1. Press Feature *3.

·

If a security code is requested, enter your phone login code and press #.

2. Press * twice.

3. Press #.

The following are the default buttons for a T7100 telephone.

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12.3 Erasing a Button

The process for setting an auto dial button can also be used to erase any programming on the programmable button.

1. Press Feature *1.

·

If a security code is requested, enter your phone login code and press #.

2. Press the button you want to erase. You cannot override any button configured to a appearance function by
your system administrator.

3. Press Hold.

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12.4 Auto Dial Button

A button set to this function dials a stored number. That number can be any number composed of the digits 0 to 9 plus *
and #. It can be an internal or an external number. It can be a partial number that you complete dialing after pressing
the button. It can also be a system short code for a telephone system feature. This button function is also known as
Auto Dial and External Auto Dial.

·

! Warning

This process will overwrite the existing function of a programmable button without any warning.

1.

1. Press Feature *1.

2. Enter the number you want stored by the button. This can be a partial number which you will complete after
pressing the button.

·

The button deletes the last digit entered.

3. When the number is complete, press Hold.

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12.5 Internal Auto Dial (User Button)

A button set to this function calls another user.

·

! Warning

This process will overwrite the existing function of a programmable button without any warning.

1.

1. Press Feature *2.

2. Enter the extension number of the user for who you want a button.

·

The button deletes the last digit entered.

3. As soon as a valid number is entered, the value is saved and the button set.

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Button Programming: Internal Auto Dial (User Button)

01. Speed dial

02. Ring Again

03. Conference

04. Call Forward All

05. Last Number Redial

06. Page Group

07. Voicemail

08. Automatic Intercom

09. Priority Call

10. Transfer

11. Call Park/Park & Page

12. Group Pickup

13. Direct Pickup

14. Timer

15. Do Not Disturb

16. Contrast

17. Group Listen

18. Time of Day

19. Call Log

20. Self-Administer

21. Account Code

22. Forward on Busy

23. Forward on No Answer

24. Pickup

25. Directory

26. Flash Hook

27. Internal Auto Answer

28. Hunt Group Night Service

29. Twinning

30. Ringer Off

·

Speed Dial : 0

·

Ring Again : 2

·

Conference : 3

·

Forward Unconditional
On : 4

·

Last Number Redial : 5

·

Page : 60

·

Retrieve Messages : 65

·

Dial Voice Call : 66

·

Priority Call : 69

·

Time of Day : 803

·

Timer : 77

·

Transfer : 70

·

Call Park/Park & Page :

74

·

Call Pickup Group: 75

·

Directed Call Pickup: 76

·

Do Not Disturb : 85

·

Group Listen On: 802

·

Call Log : 812

·

Retrieve Messages : 981

·

Contrast : *7

12.6 Function Button

This process allows you to assign a selected telephone system function to a programmable button. This is not the full
set of button functions available from the telephone system. The system administrator can assign other button functions
and will inform you what those functions are if they do that.

1. Press Feature *3.

·

If a security code is requested, enter your phone login code and press #.

2. Press * (or More if displayed).

3. Enter the number for the feature required as listed below. Alternately use the and buttons to move
through the list of functions.

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4. Press Hold to select a currently displayed function.

5. Press the button to which the function should be assigned.Press the programmable button. If the button has an
existing function it is displayed.

6. Press Hold to assign the function. Otherwise, press Feature to return to function selection.

7. Press Release to exit programming.

12.7 Feature Button

This process allows you to store some of the Feature codes that you can dial. You can then activate the feature using
a single button press.

·

! Warning

This process will overwrite the existing function of a programmable button without any warning.

1. Press Feature *3.

·

If a security code is requested, enter your phone login code and press #.

2. Press the button to program.

·

You cannot override the programming of any button configured to a call appearance function by your system
administrator.

·

On buttons that you can program, any existing function is overwritten without warning. If in doubt, use
Feature *0 to inspect the button first.

3. Enter the feature code of the function required.

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12.8 Button Functions

The following is a quick summary of the various telephone system functions that you can set on a programmable
button. This is not a comprehensive list of all button functions available, it only covers those that can be set by telephone
users. The system administrator can assign other button functions and will inform you what those functions are if they do
that.

Each function is listed by the name shown when you use button inspection.

You can check the current function of the programmable button.

1. Press Feature *0.

2. The phone displays your extension number.

3. After a few seconds, or if you press the programmable button, the button's current function is displayed.

Some button function use the directory to allow number selection. When this is the case, the and volume
buttons are used to scroll through the list of matching names. If this is done during a call or while a call is alerting, this
will also adjust the call or ring volume.

12.8.1 Account Code

A button set to this function is used to enter an account code before making a call or during a call. The account code entered is validated against those stored by the phone system and must be re-entered if not valid.

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12.8.2 Automatic Intercom

A button set to this function makes an auto answered call to another extension.

This feature is also called dial voice call or direct voice call. It calls another extension and has the call automatically
answered on handsfree speaker after playing 3 beeps. If the called extension does not have a handsfree microphone, the
user must use the handset if they want to talk.

The called extension called must support a handsfree speaker. If the extension does not or if the extension is not free
when called, the call is alerts as a normal call.

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12.8.3 Call Forwarding All

A button set to this function switches your forwarding unconditional setting on/off.

When pressed, your current forwarding number is displayed. You can change the number if required and then enable
forwarding.

12.8.4 Call Log

A button set to this function accesses your call log .

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12.8.5 Call Park/Park & Page

A button set to this function parks and unpark calls. The button can be setup with or without a specific park slot number.

·

When associated with a specific park slot number, the button will park and unpark calls from that park slot. If Park
& Page is configured on the system, calls are parked without displaying the additional page options.

·

When not associated with a specific park slot number, the button's operation depends on whether Park & Page is
configured on the system:

·

If Park & Page is configured:

·

If pressed while you have a call connected, that call is parked into an available system park slot. See Park

& Page .

·

If pressed while you have no call connected, the button performs no action.

·

If Park & Page is not configured:

·

If pressed while you have a call connected, that call is parked using a personal park slot number based on
your extension number.

·

If pressed while you have no call connected, your phone displays details of your parked calls which you
can use to select a call to unpark. See Traditional Park .

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Button Programming: Button Functions

12.8.6 Conference

A button set to this function starts a conference between your current call and any calls you already have on hold.

12.8.7 Contrast

A button set to this function adjusts the phone's display contrast.

12.8.8 Directory

A button set to this function allows you to access the contacts directory.

12.8.9 Do Not Disturb

A button set to this function turns your do not disturb setting on or off. The button icon is shown when do not disturb is
on.

·

When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone.

·

People who call from numbers in your do not disturb exceptions list can still call you. Forwarding is set is applied to
those calls.

·

People who use a priority call function can also call you.

·

Calls to any group of which you are a member are not presented to you (unless you are the last available member
of the group).

·

Enabling do not disturb will not affect any calls already being presented to your phone.

·

You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

·

N = No Calls (Do Not Disturb) An N is shown on your phone's idle display when you have do not disturb enabled.

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12.8.10 Hunt Group Night Service

A button set to this function turns the night service status of all the groups of which you are a member on or off. The
button cannot be used to override a group automatically put into night service by a time profile on the telephone system.

12.8.11 Internal Auto Answer

A button set to this function switches your internal auto-answer setting on or off. When on, if the phone is idle, any
internal call is automatically answered after three beeps. If the phone is in use, internal calls alert normally.

12.8.12 Last Number Redial

A button set to this function can be press to redial the number of the last outgoing call that you made.

You can redial the number of the last outgoing call that you made.

12.8.13 Page Group

A button set to this function starts the process of making a page call. After pressing the button, enter the extension
number of the user or group that you want to page.

You can make a page call to another user or to the available members of a group. The users do not have to take any
action to hear the page.

The phones called must support handsfree auto-answer in order to hear the page. If they do not, they do not receive any
alerting call.

12.8.14 Priority Call

A button set to this function starts the process of making a priority call. After pressing the button, enter the user
extension number that you want to call.

A priority call allows you to call another user even if they have 'do not disturb' set. The call will follow any forwarding and
follow me settings they have in use but will not go to voicemail.

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12.8.15 Ring Again

A button set to this function sets or clears a callback.

If you call another internal user and they do not answer, you can set a callback. When you have a callback set, the
system will call you when the other user next uses ends a call. When you answer the callback, the system will
automatically make another call to the user.

12.8.16 Speed Dial

A button set to this function allows you to dial any of your personal speed dials or a system speed dial .

·

To dial a system speed dial, press the button and then dial a 3-digit system speed dial number in the range 000 to

999.

·

To dial a personal speed dial, press the button and then dial * followed by a 2-digit personal speed dial number in
the range 00 to 99.

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12.8.17 Speed Dial [nnnn]

A button set to this function dials a stored number. That number can be any number composed of the digits 0 to 9
plus * and #. It can be an internal or an external number. It can be a partial number that you complete dialing after
pressing the button. It can also be a system short code for a telephone system feature. This button function is also
known as Auto Dial and External Auto Dial.

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12.8.18 Timer

A button set to this function briefly displays the duration of a call when the button is pressed.

12.8.19 Time of Day

A button set to this function briefly display the date and time during a call in place of the caller's name and number.

12.8.20 Transfer

A button set to this function operates the same as dialing Feature 70.

12.8.21 User BLF

A button set to this function calls another user. The button is set to match another user's extension number, see Internal

Auto Dial .

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12.8.22 Voicemail

A button set to this function accesses your voicemail mailbox.

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Chapter 13.
Glossary

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13. Glossary

13.1 Abbreviated Ring

A single non-repeated ring. By default this is the type of ring used when another call alerts you when you already have a
call in connected.

13.2 Appearance Button

Appearance buttons are used to represent calls made and received by you. They are configured by your system
administrator. Normally your first 2 buttons are call appearance buttons but additional buttons can be configured as
appearance buttons by the system administrator.

13.3 Attention Ring

Your system administrator can set what ringing should be used if another call alerts you when you already have a call
connected. The options are a single non-repeated ring (abbreviated ring) or no ring.

13.4 Auto Hold

By default, when you have a connected call in progress, if you press another appearance button, the connected call is
automatically put on hold. Without auto-hold, the connected call is ended when you press another appearance button.

13.5 Bridged Appearance Button

A bridged appearance button shows the state of one of another user's call appearance buttons. It can be used to
answer or join calls on that other user's call appearance button. It can also be used to make a call that the call
appearance user can then join or retrieve from hold.

·

When the user's call appearance button alerts, your matching bridged appearance button also alerts. The bridged
appearance button can be used to answer the call on the call appearance button user's behalf.

·

When the call appearance button user answers or makes a call using that call appearance, your matching bridged
appearance button show the status of that call, for example connected, on hold, etc. The bridged appearance
button can be used to retrieve the call if on hold or to join the call if active.

·

Bridged appearance buttons are not supported between users on different systems in a Small Community Network.

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13.6 Call Appearance Button

Call appearance buttons are used to represent calls to and from your phone. By having several call appearance buttons,
you are able to answer and make several calls, switch between calls and perform other actions.

When all your call appearance buttons are in use, any further calls to your number follow your forward on busy setting if
set or otherwise go to voicemail if available.

13.7 Call Coverage Button

Each call coverage button is associated with another user on your telephone system. The button allows you to be alerted
when that user has an unanswered call still ringing. You can view the details of the call and answer it if required.

The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call
coverage button for that user. Call coverage appearance buttons are not supported between users on different systems in
a Small Community Network.

13.8 Do Not Disturb

·

When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone.

·

People who call from numbers in your do not disturb exceptions list can still call you. Forwarding is set is applied to
those calls.

·

People who use a priority call function can also call you.

·

Calls to any group of which you are a member are not presented to you (unless you are the last available member
of the group).

·

Enabling do not disturb will not affect any calls already being presented to your phone.

·

You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

·

N = No Calls (Do Not Disturb) An N is shown on your phone's idle display when you have do not disturb enabled.

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Glossary: Do Not Disturb Exceptions

13.9 Do Not Disturb Exceptions

·

These are numbers for caller's who can call you even when you are set to do not disturb. This only applies for calls
to you. It does not apply for calls to a group of which you are a member.

13.10 Follow Me

Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with
your user name so that they can be distinguished from calls for the extensions normal user. This allows you to share
another person's phone without logging them off their phone.

The calls are still subject to all your user settings as if they were ringing at your phone. All calls are redirected.

13.11 Follow Me Here

Follow here is used to enable follow me at the extension to which you want your calls redirected.

13.12 Follow Me To

Follow me to is the function used to enable follow me from your own phone.

13.13 Forward on Busy

Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls.

·

By default this function is only applied to incoming external calls to you. However, if required internal calls can also
be selected.

·

When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.

·

Busy is defined has having no available call appearance buttons on which further calls can be presented.

·

Group calls are not presented when you are busy and so are not forwarded by this setting.

·

The forward on busy and forward on no answer options both use the same separate destination number. However
if that number has not been set, they use the same destination as set for forward unconditional.

·

If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still
unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls
that have been forwarded to an external number.

13.14 Forward on No Answer

Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason.

·

By default this function is only applied to incoming external calls to you. However if required internal calls can also
be selected.

·

When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.

·

No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).

·

Group calls are not forwarded.

·

The forward on busy and forward on no answer options both use the same separate destination number. However
if that number has not been set, they use the same destination as set for forward unconditional.

·

If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still
unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls
that have been forwarded to an external number.

13.15 Forward Unconditional

Forward unconditional is used to immediately redirect your calls.

·

By default this function is only applied to incoming external calls to you. However, if required internal calls and or
group calls can also be selected.

·

When enabled, all calls matching the settings are forwarded to the number set as the forward unconditional
destination. That number can be internal or external.

·

You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

·

The forward on busy and forward on no answer options both use the same separate destination number. However
if that number has not been set, they use the same destination as set for forward unconditional.

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·

If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still
unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls
that have been forwarded to an external number.

·

D = Diverting (Forwarding) Calls
A D is shown on your phone's idle display when you have forward unconditional enabled.

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13.16 Group

Your system administrator can include you as a member of a group or groups along with other users. Each group has its
own extension number which is used to call the group.

When a call is presented to a group, it is presented to the available group members, either one at a time or all at the
same time, until answered by one of the members.

How long a group call will ring at each group member's phone before being presented to the next member is controlled
by the group's own settings. Groups also use voicemail and have their own settings for when an unanswered call should
go to the group's mailbox. For group calls, the group's own voicemail settings are used rather than your settings.

13.17 Idle Line Preference

Having one of your phone's call or line appearance button set as the currently selected appearance button, means it will
be the appearance button used when you go off hook. If this was not the case, you would need to select an appearance
button before going off hook. Idle line preference automatically selects the first available call appearance or line
appearance as your currently selected button when you do not have a call connected.

13.18 Internal Twinning

This method of twinning twins your phone (your primary phone) with another internal extension (your secondary phone).
Both phones are yours and share the same extension number. Your incoming calls will ring on both phones. You can
make your calls from either extension.

A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile
phone while moving around the building.

Your settings are applied to both phones. If the secondary is a 1400, 1600, 9400, 9500, 9600, J169, J179, M-Series, T­Series phone, it will share the same call log and personal directory contacts as available on your primary. Similarly,
message waiting indication for your mailbox is show on both phones.

13.19 Line Appearance Button

Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone
system. The button also allows you to see when the line is in use by other users.

For incoming calls, the telephone system still determines the destination for the call. That may be a user or group.
However, if you have a line appearance button for the line, you will see that there is a call alerting and can answer it if
required.

·

Private Lines
Special behaviour is applied to calls where the user has both a line appearance for the line involved and is also the
Incoming Call Route destination of that call. Such calls will alert only on the Line Appearance button and not on any
other buttons. These calls will also not follow any forwarding.

13.20 Logged Out

If you are logged out from any phone, you are treated as being busy to receiving any calls. Callers follow your forwarding
settings if set or go to voicemail if available.

13.21 Login Code

You can use a login code to login at any phone on the telephone system and then use that phone as your own. It is also
used to prevent access to some of your settings.

13.22 Missed Call

Missed calls are calls that ring at your phone but are not answered by you. Your 10 most recent missed calls are included
in your call log.

The system administrator can configure whether missed calls should include calls that you did not answer but where
answered for you by another user. For example by a user with a call coverage button set for your calls. If this mode is
enabled, it will also include calls that were answered by your voicemail.

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Glossary: Missed Group Call

13.23 Missed Group Call

The system administrator can configure whether the telephone system should keep an internal log of missed group calls.
They can then also set which groups of which you are a member, should have their missed calls shown as part of your
missed calls call log. This does not require the group call to have been presented to you and missed.

13.24 Mobile Twinning

Mobile twinning is twinning where your calls ring at both your phone and at another number which can be an external
number.

13.25 Park Call

Parking a call is similar to holding a call. However parked calls can be retrieved by other users on the telephone system.

A call that you park and leave parked for too long will recall to your phone. The recall will ignore any do not disturb and
forwarding settings, recalling to the phone from which it was parked.

13.26 Park Slot Number

If you park a call without specifying a park slot number, the system automatically assigns a park number based on your
extension number plus a single digit. For example, for extension 201, the first parked call uses park slot number 2010 if
available. Otherwise, it uses park slot 2011 if available and so on up to 2019.

Call park buttons can be configured to match specific park slot numbers. A call parked using that button is given that park
slot number. All users with a call park button set to the same number can see when there is a parked call there and can
unpark that call using their button.

13.27 Ringing Line Preference

This setting is controlled by your system administrator and is normally on. When you are not connected to a call, if you
receive an incoming call, ringing line preference will make the alerting appearance button your selected appearance
button. You can answer the call by just lifting the handset without having to press the button to select it first.

Without ringing line preference, to answer the call on the alerting appearance button, you must press the appearance
button to select it manually.

13.28 Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are

default short codes that may be available on your system.

12

13.29 System Administrator

The system administrator is able to make or arrange changes to the telephone system configuration. They are able to see
and change most of your user settings.

13.30 System Phone User

Your system administrator can configure some user's as system phone users. They will be able to access a range of
additional functions such as adding and deleting system directory entries.

13.31 Twinning

Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning and mobile twinning .

72 73

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Chapter 14.
Document History

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14. Document History

Date

Issue

Changes

5th April 2018

03a·Add details of Park & Page operation.

33

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Index

A

Abbreviate Ring 70
Abbreviated Dial Button 68
Account Code

Button 66
Entry 22

Add

Contact 42

to conference call 36
Administrator 73
All

Call Log 22, 40, 41, 42

Contacts 22
Answered 22, 40, 41, 42
Answered Calls

Log 40
Appearance Button

Call Coverage 70

Line Appearance 72
Appearance Buttons 70
Apperance Buttons

Bridged Appearance 70

Call Appearance 70
Auto Answer 20

Button 67
Auto Dial

Button program 64
Auto Dial Button 68
Auto Hold 70
Automatic Intercom 20

Button 66

B

B 14
Barred 14
Blind Transfer 29
Bridged Appearance 70
Broadcast 20, 67

Answer 24
broken dial tone 53, 56, 67, 70, 71
Button

Abbreviate Dial 68

Account Code 66

Auto Answer 67

Auto Dial 68

Automatic Intercom 66

Call Forwarding All 66

Call Log 66

Call Park 66

Callback 68

Conference 67

Contacts 67

Contrast 67

Default 63

Dial Voice 66

Directory 67

Do Not Disturb 67

Erase 63

Feature Codes 65

Forward All 66

Forward Unconditional 66

Functions 66

Group Page 67

Index

Hunt Group Night Service 67
Inspect 62
Intercom 66
Internal Auto Answer 67
Last Number Redial 67
Log 66
Night Service 67
No Calls 67
Page 67
Park 66
Priority Call 67
Program a feature 65
Program a function 65
Program Auto Dial 64
Redial 67
Ring Back 68
Speed Dial 68
Time of Day 68
Timer 68
Transfer 68
User 68
Voicemail 68

C

Call

Account Code 22
Answer a Page 24
Auto Answer 20
Automatic Intercom 20
Broadcast 20, 67
Dial Direct 20
Direct Voice 20
Divert to voicemail 24, 44
Drop 29
End 29
from Call Log 22, 42
From the Call Log 42
From the Directory 22
Handsfree 29
Headset 29
History 40
Hold a Conference 37
Intercom Dial 20
Log 40
Page 20, 67
Page Direct 20
Park 33
Personal Speed Dial 21
Pickup 25
Priority Call 20, 67
Release 29
Ride 33
Speed Dial 21
System Speed Dial 21
Transfer 29
Unpark 33

Volume 28
Call Appearance Button 70
Call Apperance

Virtual 18
Call Coverage Button 70
Call Log 22, 40, 41, 42

Add to Directory 42

Button 66

Call from 22, 42

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Call Log 22, 40, 41, 42

Delete 42
Details 41
Menu 40
Missed Calls 72
Missed Group Calls 73
Redial 42

Call Park

Button 66
Call Park ID 33, 73
Call Pickup

Direct 25

Group 25

Short Cde 12, 25
Callback 19, 68

Button 68

When Free 66

When Next User 66
Caller

Details 41
Calls

Switch 28
Code 25, 30, 33, 36, 44, 46, 51, 52, 53, 54, 55, 56, 73
Conference

Add call 36

Button 67

Details 37

Drop 37

End automatically 37

Hold 34, 36, 37

Last internal user 37

Maximum Parties 36

Music on hold 34, 36, 37

Parties 37

Short Code 12, 36

Transfer a Call 37
Contact

Add 42
Contacts 22

Button 67

Make a call 22
Contrast 60

Button 67
Count 41

D

D 14, 53, 71
Default 63
Delete

Call Log 42
Details

Call Log 41
Dial Direct 20
Dial tone

Broken 53, 56, 67, 70, 71
Dial Voice

Button 66
Dialing Code 25, 30, 33, 36, 44, 46, 51, 52, 53, 54, 55, 56,

73
Direct Call Pickup 25
Direct Voice 20
Directory

Add 42

Add From Call Log 42

Button 67

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Make a call 22

Display

B 14
Contrast 60
Contrast Button 67
D 14, 53, 71
G 14, 30
N 14, 56, 67, 70
O 14, 30
S 14
T 14, 57

Divert

All 53, 71
Busy 54, 71
No Answer 55, 71
To voicemail 24, 44

Divert All

Button 66
Diverting 14, 53, 71
Do Not Disturb 14, 56, 67, 70

Button 67

Exceptions 71

Priority Call 20, 67

Short Code 12, 56
Drop

From Conference 37
Drop Call 29

E

End Call 29

Conference 37
Erase 63
External 22

F

Feature Codes

Button 65
Follow Me

Here 51, 71

Short Codes 12, 51

To 51, 71
Forced Account Code 22
Forward

All 53, 71

Busy 54, 71

Busy Short Code 12, 52, 54, 55

No Answer 55, 71

No Answer Short Code 12, 52, 54, 55

Unconditional 53, 71
Forward Unconditional

Button 66

Short Codes 12, 52, 53
Forwarding 14, 53, 71

G

G 14, 30
Group 30, 72

Call log 40

Missed 40

Missed Calls 73

Night Service Button 67

Page Button 67

Short Code 12, 30
Group Call Pickup 25
Group Listen 29
Group Member 14, 30
Group Pickup

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Group Pickup

Short Code 12, 25

Groups 22

H

Handset

Volume 28
Handsfree 29
Hangup 29
Headset 29
Held call

Transfer 29, 34, 37
History

Call Log 40
Hold

Auto Hold 70

Conference 34, 36, 37

Transfer 29, 34, 37
Hunt Group 30, 72

Call log 40

Missed 40

See Group 67

I

Idle Line Preference 72
Inspect 62
Intercom

Button 66
Intercom Dial 20
Internal Auto Answer

Button 67
Internal twinning 73

L

Last Number Rdial 19, 67
Last Number Redial

Button 67
Letters

Status 14
Line Appearance 72
Line Preference

Idle Line Preference 72

Ringing 73
Log

Button 66
Login

Short Code 12, 46
Login Code 72
Logout

Short Code 12, 46

M

Mailbox 68

Short Codes 12, 44
Make a call

From the Directory 22
Make call

from Call Log 22, 42
Menu

Call log 40
Missed 22, 40, 41, 42
Missed Calls 72

Group 73

Hunt group calls 40

Log 40
Mobile twinning 57, 73
Music on hold 34, 36, 37

Index

N

N 14, 56, 67, 70
New

Contact 42
Night Service 67
No Answer

Forward 55, 71
No Calls 14, 56, 67, 70

Button 67

Exceptions 71

Priority Call 20, 67

O

O 14, 30
Out of Service 14, 30
Outgoing 22, 40, 41, 42
Outgoing Calls

Log 40

P

Page 20, 67

Answer 24

Button 67

Direct 20
Park 33

Button 66

Short Code 12, 33
Park Slot ID 33, 73
Personal 22
Pickup

Direct 25

Group 25

Short Code 12, 25
Priority Call 20, 67

Button 67
Program

Personal Speed Dial 21

Speed Dial 21

R

Reason 41
Redial 19, 67

Button 67

From the Call Log 42
Release 29
Ride 33
Ring

Abbreviated 70

Attention Ring 70
Ring Again 19, 66, 68
Ring Back 19, 66, 68

Button 68
Ring Time 41
Ringer

Sound 60

Volume 60
Ringing Line Preference 73

S

S 14
Send All Calls 53, 71
Settings

Default buttons 63

Display Contrast 60

Personal Speed Dial 21

Ringer Sound 60

Ringer Volume 60

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Settings

Speed Dial 21

Short Code 25, 30, 33, 36, 44, 46, 51, 52, 53, 54, 55, 56,
73

Do Not Disturb 12, 56

Short Codes

Conference 12, 36
Follow Me 12, 51
Forward on Busy 12, 52, 54, 55
Forward on No Answer 12, 52, 54, 55
Forward Unconditional 12, 52, 53
Group 12, 30
Login 12, 46
Logout 12, 46
Mailbox 12, 44
Park 12, 33
Pickup 12, 25
Unpark 12, 33

Voicemail 12, 44
Slot Number 33, 73
Sound 60
Speaker 29

Group Listen 29

Volume 28
Speech

Volume 28
Speed Dial

Personal 21

Program 21

System 21
Speed Dial Button 68
Status Letters 14
Supervised Transfer 29
Switch Calls 28
System

Administrator 73

System Phone 73
System Alarm 14
System Short Code 25, 30, 33, 36, 44, 46, 51, 52, 53, 54,

55, 56, 73

T

T 14, 57
Time of Day 68
Timer 68
Transfer 29, 68

Held call 29, 34, 37

To voicemail 24, 44

Using a Conference 37
Twinned 14, 57
Twinning 73

Internal Twinning 57, 72

Mobile Twinning 57, 73

U

Unpark 33

Short Code 12, 33
Unsupervised Transfer 29
User Button 68
Users 22

V

View

Conference Parties 37
Virtual Call Appearances 18
Voicemail 68

Short Codes 12, 44

Transfer 24, 44

Volume

Call 28
Ringer 60

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Template: 9th April 2018

© 2018 Avaya Inc. All rights reserved.

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