AVAYA T7000 User Guide
IP Office
T7000 Telephone User Guide
- Issue 02a - (03 October 2011)
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T7000 Telephone User Guide Page 2
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Contents
Telephone Overview1.
..................................................................... 71.1 T7000 Telephone
..................................................................... 71.2 Which Telephone System?
..................................................................... 81.3 Button Functions
..................................................................... 91.4 Feature Codes
..................................................................... 101.5 Short Codes
..................................................................... 121.6 Tones
..................................................................... 131.7 What's My Extension Number?
..................................................................... 131.8 Notes
Making Calls2.
..................................................................... 162.1 Virtual Call Appearances
..................................................................... 172.2 Setting a Callback
..................................................................... 172.3 Redial the Previous Number
..................................................................... 182.4 Making a Page Call
..................................................................... 182.5 Direct Voice Calls
..................................................................... 182.6 Making a Priority Call
..................................................................... 192.7 Using Speed Dials
Answering Calls3.
..................................................................... 223.1 Answering a Page Call
..................................................................... 233.2 Call Pickup
Call Controls4.
..................................................................... 264.1 Adjust the Call Volume
..................................................................... 264.2 Switching Between Calls
..................................................................... 274.3 Transferring Calls
..................................................................... 274.4 Transferring a Held Call
..................................................................... 274.5 Handsfree Speaker Operation
..................................................................... 274.6 Headset Operation
..................................................................... 274.7 Ending Calls
..................................................................... 284.8 Groups
..................................................................... 294.9 Holding and Parking Calls
............................................................................ 294.9.1 Parking Calls
............................................................................ 304.9.2 Holding Calls
Conference Calls5.
..................................................................... 325.1 Starting a Conference
..................................................................... 325.2 Adding a Call to a Conference
..................................................................... 335.3 Holding a Conference Call
..................................................................... 335.4 Transferring Calls Using Conference
Voicemail6.
..................................................................... 366.1 Message Waiting Indication
..................................................................... 366.2 Checking Messages
Logging In/Out7.
..................................................................... 397.1 Logging In on a Phone Already in Use
..................................................................... 397.2 Logout
Redirecting Calls8.
..................................................................... 438.1 Follow Me
..................................................................... 448.2 Forwarding Calls
............................................................................ 458.2.1 Forward Unconditional
............................................................................ 468.2.2 Forward on Busy
............................................................................ 478.2.3 Forward on No Answer
..................................................................... 488.3 Do Not Disturb
Contents
..................................................................... 498.4 Twinning
Phone Settings9.
..................................................................... 529.1 Ringer Sound
..................................................................... 529.2 Ringer Volume
Button Programming10.
..................................................................... 5410.1 Erasing a Button
..................................................................... 5510.2 Auto Dial Button
..................................................................... 5510.3 Internal Auto Dial (User Button)
..................................................................... 5610.4 Feature Button
..................................................................... 5710.5 Button Functions
............................................................................ 5710.5.1 Automatic Intercom
............................................................................ 5710.5.2 Call Forwarding All
............................................................................ 5710.5.3 Conference
............................................................................ 5710.5.4 Do Not Disturb
............................................................................ 5710.5.5 Hunt Group Night Service
............................................................................ 5710.5.6 Internal Auto Answer
............................................................................ 5710.5.7 Last Number Redial
............................................................................ 5810.5.8 Page Group
............................................................................ 5810.5.9 Priority Call
............................................................................ 5810.5.10 Ring Again
............................................................................ 5810.5.11 Speed Dial
............................................................................ 5810.5.12 Speed Dial [nnnn]
............................................................................ 5810.5.13 Transfer
............................................................................ 5810.5.14 User BLF
............................................................................ 5810.5.15 Voicemail
Glossary11.
..................................................................... 6011.1 Abbreviated Ring
..................................................................... 6011.2 Appearance Button
..................................................................... 6011.3 Attention Ring
..................................................................... 6011.4 Auto Hold
..................................................................... 6011.5 Bridged Appearance Button
..................................................................... 6011.6 Call Appearance Button
..................................................................... 6011.7 Call Coverage Button
..................................................................... 6011.8 Do Not Disturb
..................................................................... 6111.9 Do Not Disturb Exceptions
..................................................................... 6111.10 Follow Me
..................................................................... 6111.11 Follow Me Here
..................................................................... 6111.12 Follow Me To
..................................................................... 6111.13 Forward on Busy
..................................................................... 6111.14 Forward on No Answer
..................................................................... 6111.15 Forward Unconditional
..................................................................... 6211.16 Group
..................................................................... 6211.17 Idle Line Preference
..................................................................... 6211.18 Internal Twinning
..................................................................... 6211.19 Line Appearance Button
..................................................................... 6211.20 Logged Out
..................................................................... 6211.21 Login Code
..................................................................... 6211.22 Missed Call
..................................................................... 6211.23 Missed Group Call
..................................................................... 6311.24 Mobile Twinning
..................................................................... 6311.25 Park Call
..................................................................... 6311.26 Park Slot Number
..................................................................... 6311.27 Ringing Line Preference
..................................................................... 6311.28 Short Codes
..................................................................... 6311.29 Small Community Network
..................................................................... 6311.30 System Administrator
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...............................................................................65Index
..................................................................... 6311.31 System Phone User
..................................................................... 6311.32 Twinning
T7000 Telephone User Guide Page 4
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Chapter 1.
Telephone Overview
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Telephone Overview: T7000 Telephone
04
Last Number Redial
05
Call Forwarding All
06
Transfer
07
Conference
Feature
Hold123456789*0#
–
Volume
+
1. Telephone Overview
1.1 T7000 Telephone
On IP Office, the T7000 telephone is supported by IP500v2 IP Office systems running IP Office Release 7.0 and higher
software. This guide is for IP Office Standard Version mode, separate user guides exist for other IP Office operation
modes.
These phones use virtual call appearances . Virtual call appearances allow you to use the HOLD button on the
phone to switch between each of your phone’s call appearance buttons (normally 3), each of which represents a call that
you can make or receive.
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58
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1.2 Which Telephone System?
The IP Office telephone system can operate in a number of modes. This guide is for a system operating in IP Office
Standard Version mode.
To check what system you are one, press Feature 9*80. If your system is a IP Office Standard Version system, you will
hear an error tone.
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1.3 Button Functions
04
Last Number Redial
05
Call Forwarding All
06
Transfer
07
Conference
Feature
Hold123456789*0#
–
Volume
+
In addition to the standard buttons 0 to 9, * and # buttons for dialing, the phone also has the following additional keys
listed below. Some buttons may use either icons or words depending on your locale and the particular model of the phone
that you have.
· Hold
Cycle between calls and dial tone.
· Feature
This key is used to access a range of special functions by pressing the key and then dialing a feature code .
9
· Volume Controls
Increase or decrease the volume during a call.
·
The button layout is indicated below. The double-digits are the button numbers for programmable buttons . The default
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function for those buttons is indicated. The function for each programmable button can be set by you or by your system
administrator.
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58
57
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Telephone Overview: Button Functions
1.4 Feature Codes
The phone can access a range of functions by pressing the phone's Feature key and dialing the required feature code.
· Speed Dial: Feature 0 <index>
Dial a stored number. Follow it with a 3-dight number system speed dial (000 to 999) or * and a 2-digit number
personal speed dial (00 to 99).
· Ring Again: Feature 2 (Set)/Feature #2 (Clear)
Set a ringback on the extension being called. When the target extension ends its current call,you are rung and
when you answer, a new call is made to the target.
· Conference: Feature 3
Turn the current call and any held call or calls into a conference call. The held call can be an existing conference to
which you want to add another call.
· Forward Unconditional On: Feature 4 <number> (On)/Feature #4 (Off)
Switch on and off immediate forwarding of calls to the number entered.
· Last Number Redial: Feature 5
Redial the last number dialed. This code can only be used when the phone is currently idle.
· Page: Feature 60 <number>
Make a page call to an extension or group. The target extension or group members must be free and must support
handsfree auto-answer in order to hear the page.
· Retrieve Messages: Feature 65 or Feature 981
Access your voicemail mailbox to collect messages.
· Dial Voice Call: Feature 66 <number>
Have a call automatically answered on speaker phone after 3 beeps. If the extension is not free when called, the
call is presented as a normal call.
· Transfer: Feature 70 <number>
Put your current call on hold and make an transfer enquiry call to another number. Pressing Feature 70 again to
completes the transfer.
· Call Park: Feature 74
Park your current call. The park slot number used is based on your extension number. For example, for extension
XXX, the first parked call is assigned to park slot XXX0, the next to XXX1 and so on up to XXX9. Any user can
unpark the call by entering that park slot number.
· Call Unpark: Feature #74 <park slot number>
Unpark a call. The code is followed by the park slot number used to park the call.
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1.5 Short Codes
In addition to the Feature codes supported by the phone, you can also dial short codes provided by the telephone
system. These are useful as they can be dialed from any type of phone on the system.
Some short codes require you to enter additional information when you dial them, typically an extension number. That is
indicated by N in the short codes shown below.
The short codes below are default short codes that may be supported by your telephone system. Your system
administrator can add, remove or edit the short codes.
Park/Unpark
· Park Call: *37*N#
Parks the held call using the park number dialed in place of N.
· Unpark Call: *38*N#
Unpark the call parked using the park number N.
Call Pickup
· Pickup Any Call: *30
Answer a call ringing on the telephone system.
· Pickup a Group Call: *31
Answer a call ringing a group of which you are a member. You can use this function even if your group membership
is set to disabled.
· Pickup a Users Call: *32*N#
Pickup a call ringing a user's extension number (N).
· Pickup a Group Members Call: *53*N#
Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.
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Conference
· Conference Held Calls: *47
Start a conference between yourself and any calls that you have on hold.
Do Not Disturb
· Switch Do Not Disturb On: *08
Set your phone to do not disturb.
· Switch Do Not Disturb Off: *09
Switch off do not disturb.
· Add a Do Not Disturb Exception Number: *10*N#
Add a number (N) to your list of do not disturb exceptions.
· Delete a Do Not Disturb Exception Number: *11*N#
Remove a number (N) from your list of do not disturb exceptions.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
Follow Me
· Follow Me Here: *12*N#
Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialing
the short code.
· Follow Me Here Cancel: *13*N#
Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) when
dialing the short code.
· Follow Me To: *14*N#
Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just
*14# to cancel follow me.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
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Telephone Overview: Short Codes
Forwarding
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
· Set the Forward Unconditional Destination: *07*N#
Set the destination number (N) for forward unconditional when it is switched on.
· Switch Forward Unconditional On: *01
Switch on forward unconditional. A destination must have been set.
· Switch Forward Unconditional Off: *02
· Include Group Calls in Forward Unconditional: *50
· Exclude Group Calls from Forward Unconditional: *51
· Set the Forward On Busy/No Answer Destination: *57*N#
Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those
functions will use the forward unconditional number if set.
· Switch Forward On Busy On: *03
· Switch Forward On Busy Off: *04
· Switch Forward on No Answer On: *05
· Switch Forward on No Answer Off: *06
Group
· Night Service Status On: *20*N#
Set a group into night service status by entering its extension number (N).
· Night Service Status Off: *21*N#
Take a group out of night service status by entering its extension number (N).
Login
· Login: *35*N*L#
Login to a phone using your extension number (N) and login code (L).
· Log Out: *36
Log yourself out from the phone where you are currently logged in.
Voicemail
· Check Messages: *17
Access mailboxes to check for messages.
· Voicemail On: *18
Allow voicemail to be used to answer calls.
· Voicemail Off: *19
Stop voicemail being used to answer calls.
· Voicemail Ringback On: *48
Have voicemail ring your phone when you have any new messages. It will call when you use the phone.
· Voicemail Ringback Off: *49
Switch off ringback.
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1.6 Tones
In addition to ringing, you may hear the following tones:
· Page Call: Single Loud Beep
This tone indicates that your phone is receiving a page call . You do not need to take any action to hear the call
and you cannot be heard by the person doing the page.
· Short Code Confirmation: 2 Loud Beeps
These tones are heard when using short codes . It is a confirmation that the short code function has been
completed.
· Direct Voice Call: 3 Loud Beeps
These tones are heard when receive a direct call which has been automatically answered by the phone. You can
hear the caller and then can hear you.
· Waiting: 4 Loud Beeps
These tones are heard if the phone has been waiting for you to complete dialing or the number you have dialed is
invalid. The tones are repeated until you hang up.
· Incompatible: Warble tone
This continuous high-low tone is heard if the number dialed is not valid for routing by the telephone system or any
system function. .
You may hear the following tones during calls:
· Conference Tones: Single Tone/Double Tone
During a call, a single tone indicates that someone else has joined the call. A double tone indicates that someone
has left the conference. The system administrator can replace these with a repeating single tone every 10 seconds.
· Held Tone: Double tone every 4 seconds.
If the system does not have music on hold configured, this repeated double tone is used to inform you that your
call has been put on hold by the other system user.
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T7000 Special Tones
As the T7000 does not have a display, it uses a number of additional tones that are heard when using the Feature
button.
· Confirmation Tone: A high pitch single beep.
This tone indicates that the requestion action has been performed. (e.g., Feature button pressed invoking feature
session).
· Waiting for Input Tone: A low pitch single beep.
This tone indicates that the phone is waiting for you to enter some data or press a button.
· Error Tone: A high-low double beep.
This tone indicates that the process has failed, timed-out or is not supported by the T7000 phone.
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Telephone Overview: Tones
M7100/
M7100N
M7208/
M7208N
M7310/
M7310N
M7324/
M7324N
T7000
T7100
T7208
T7316
T7316
Display
–
Display Soft Keys
–––––
Virtual Call Appearances
–––––
–
Handsfree
Operation
Speaker
Microphone
–––
Headset
Operation
Socket––
–
Button––––––
Programmable Buttons...
1733234171516
... with icons
–7923––71516
... without icons
1–24–41–––
1.7 What's My Extension Number?
The label under the handset is normally used to record the extension number of the phone. This is normally a fixed
number. However, the telephone system supports users logging in to an extension when they want to us it, changing
its extension number to match their own when they do so.
Unfortunately for this type of phone there is no simple way to find out the phone's current extension number. Make a call
to a colleague who has a phone with a display. They will see the extension number your phone.
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1.8 Notes
This guide was written assuming that the telephone system and your phone are using their default settings. However, the
system has a wide range of controls and features that can be used to customize its operation and that of your phone. Your
system administrator will inform you if they change any settings that will affect you or the operation of your phone.
Other Phones
The T7000 is one of a range of similar phones that are supported by the telephone system. Most of the Feature codes
supported by the T7000 can also be used on these other phones.
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Chapter 2.
Making Calls
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2. Making Calls
If the phone is idle, dial the number required. You will be able to hear the call progress. When you need to speak pickup
the handset.
If you already have a call in progress, you can use Hold key to cycle between your current call, any other held or
waiting calls and dial tone.
2.1 Virtual Call Appearances
Each call appearance button assigned to your phone by the system administrator represents a call that you can make or
answer. Rather than having physical buttons assigned as call appearance buttons, this phone uses virtual call
appearances. While you can only be connected to one call at any time, you can easily switch between it and of your other
virtual call appearances.
Typically the maximum number of simultaneous calls allowed is 3. This is set by your system administrator. When all your
virtual call appearances are in use, you are busy to any further calls. Those calls will follow your forward on busy if set,
else go to voicemail is available or else just get busy indication.
Virtual Call Appearance Usage
When you go off-hook by lifting the handset, you answer the alerting call if any, otherwise you hear dial tone and can
make a call. This uses one of your virtual call appearances.
With a call connected:
· If another call arrives on another virtual call appearance, you will hear a call waiting tone.
· If you press Hold, the connected call is placed on hold and one of the following occurs, in the order listed.
If you have a call waiting, that call is answered.
1.
If you have any free virtual call appearances available, you will hear dial tone. This allows you to make a call or
2.
to use short codes that control your held or waiting calls. The following are some of the default short codes
that you can use:
· *26: Clear CW
Release the previous call and answer the waiting call.
· *52: Clear Call
Release the previous call.
· *47: Conference Add
Start a conference between yourself and any held calls.
If you have a call on hold, that call is reconnected.
3.
· You can press Hold again to cycle through the options above.
· If you replace the handset (go on-hook) during a call, the current call is ended and your phone returns to idle. If
there is a waiting call, it starts ringing. You can answer the call by lifting the handset again or pressing Hold.
10
With the phone idle:
When you lift the handset, the following may occur in the order listed:
· The first alerting call appearance is answered if any.
· The first free call appearance available is seized and you hear dial tone to make a call.
· You can press Hold to switch between virtual call appearances. This will answer or retrieve any call on next
virtual call appearance or else play dial tone to make a call.
With the phone idle but a call alerting:
· Going off-hook or pressing Hold will answer the call.
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Making Calls: Virtual Call Appearances
2.2 Setting a Callback
If you call another internal user and they do not answer, you can set a callback. When you have a callback set, the system
will call you when the other user next uses ends a call. When you answer the callback, the system will automatically make
another call to the user.
· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.
To Set a Callback
While the call is still ringing or if you hear busy, press Feature 2
1.
End your call attempt.
2.
To Clear a Callback
If you have a callback set, you can cancel it using the following process:
Press Feature #2.
1.
2.3 Redial the Previous Number
You can redial the number of the last outgoing call that you made.
· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.
To redial the last number called, press Feature 5.
1.
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2.4 Making a Page Call
You can make a page call to another user or to the available members of a group. The users do not have to take any
action to hear the page.
The phones called must support handsfree auto-answer in order to hear the page. If they do not, they do not receive any
alerting call.
· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.
Press Feature 60.
1.
Dial the number of the user or group you want to page.
2.
· If the destination is a user and they already have a call connected, they cannot be paged. If the destination is a
group which is not in service or has no available members, it cannot be paged.
2.5 Direct Voice Calls
This feature is also called dial voice call or direct voice call. It calls another extension and has the call automatically
answered on handsfree speaker after playing 3 beeps. If the called extension does not have a handsfree microphone, the
user must use the handset if they want to talk.
The called extension called must support a handsfree speaker. If the extension does not or if the extension is not free
when called, the call is alerts as a normal call.
· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.
Press Feature 66.
1.
Dial the target user extension number.
2.
2.6 Making a Priority Call
A priority call allows you to call another user even if they have 'do not disturb' set. The call will follow any forwarding and
follow me settings they have in use but will not go to voicemail.
· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.
Press Feature 69.
1.
Dial the target user extension number.
2.
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Making Calls: Making a Priority Call
2.7 Using Speed Dials
Speed dials are telephone numbers that are stored by the telephone system. There are two types of speed dial: personal
speed dials and system speed dials.
You or your system administrator can enter numbers that you want stored as personal speed dials. These are only useable
by you. Your system administrator can also store numbers as system speed dials. Those are useable by all users on the
system including you.
If you have any internal or external number that you dial frequently, you can store those as an auto dial button rather
than a speed dial.
Dialing a Speed Dial
This function can be assigned to a programmable button. This allows it to be accessed in a single key press.
Press Feature 0.
1.
· To dial a personal speed dial:
Dial * followed by the 2-digit personal speed dial number between 00 to 99. Alternatively you can dial the 2-
digit personal speed dial number and then press #.
· To dial a system speed dial:
Dial the 3-digit system speed dial number between 000 to 999.
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T7000 Telephone User Guide Page 20
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Chapter 3.
Answering Calls
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