AVAYA T7000 User Guide

IP Office

T7000 Telephone User Guide

- Issue 02a - (03 October 2011)

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Contents

Telephone Overview1.

..................................................................... 71.1 T7000 Telephone

..................................................................... 71.2 Which Telephone System?

..................................................................... 81.3 Button Functions

..................................................................... 91.4 Feature Codes

..................................................................... 101.5 Short Codes

..................................................................... 121.6 Tones

..................................................................... 131.7 What's My Extension Number?

..................................................................... 131.8 Notes

Making Calls2.

..................................................................... 162.1 Virtual Call Appearances

..................................................................... 172.2 Setting a Callback

..................................................................... 172.3 Redial the Previous Number

..................................................................... 182.4 Making a Page Call

..................................................................... 182.5 Direct Voice Calls

..................................................................... 182.6 Making a Priority Call

..................................................................... 192.7 Using Speed Dials

Answering Calls3.

..................................................................... 223.1 Answering a Page Call

..................................................................... 233.2 Call Pickup

Call Controls4.

..................................................................... 264.1 Adjust the Call Volume

..................................................................... 264.2 Switching Between Calls

..................................................................... 274.3 Transferring Calls

..................................................................... 274.4 Transferring a Held Call

..................................................................... 274.5 Handsfree Speaker Operation

..................................................................... 274.6 Headset Operation

..................................................................... 274.7 Ending Calls

..................................................................... 284.8 Groups

..................................................................... 294.9 Holding and Parking Calls

............................................................................ 294.9.1 Parking Calls

............................................................................ 304.9.2 Holding Calls

Conference Calls5.

..................................................................... 325.1 Starting a Conference

..................................................................... 325.2 Adding a Call to a Conference

..................................................................... 335.3 Holding a Conference Call

..................................................................... 335.4 Transferring Calls Using Conference

Voicemail6.

..................................................................... 366.1 Message Waiting Indication

..................................................................... 366.2 Checking Messages

Logging In/Out7.

..................................................................... 397.1 Logging In on a Phone Already in Use

..................................................................... 397.2 Logout

Redirecting Calls8.

..................................................................... 438.1 Follow Me

..................................................................... 448.2 Forwarding Calls

............................................................................ 458.2.1 Forward Unconditional

............................................................................ 468.2.2 Forward on Busy

............................................................................ 478.2.3 Forward on No Answer

..................................................................... 488.3 Do Not Disturb

Contents

..................................................................... 498.4 Twinning

Phone Settings9.

..................................................................... 529.1 Ringer Sound

..................................................................... 529.2 Ringer Volume

Button Programming10.

..................................................................... 5410.1 Erasing a Button

..................................................................... 5510.2 Auto Dial Button

..................................................................... 5510.3 Internal Auto Dial (User Button)

..................................................................... 5610.4 Feature Button

..................................................................... 5710.5 Button Functions

............................................................................ 5710.5.1 Automatic Intercom

............................................................................ 5710.5.2 Call Forwarding All

............................................................................ 5710.5.3 Conference

............................................................................ 5710.5.4 Do Not Disturb

............................................................................ 5710.5.5 Hunt Group Night Service

............................................................................ 5710.5.6 Internal Auto Answer

............................................................................ 5710.5.7 Last Number Redial

............................................................................ 5810.5.8 Page Group

............................................................................ 5810.5.9 Priority Call

............................................................................ 5810.5.10 Ring Again

............................................................................ 5810.5.11 Speed Dial

............................................................................ 5810.5.12 Speed Dial [nnnn]

............................................................................ 5810.5.13 Transfer

............................................................................ 5810.5.14 User BLF

............................................................................ 5810.5.15 Voicemail

Glossary11.

..................................................................... 6011.1 Abbreviated Ring

..................................................................... 6011.2 Appearance Button

..................................................................... 6011.3 Attention Ring

..................................................................... 6011.4 Auto Hold

..................................................................... 6011.5 Bridged Appearance Button

..................................................................... 6011.6 Call Appearance Button

..................................................................... 6011.7 Call Coverage Button

..................................................................... 6011.8 Do Not Disturb

..................................................................... 6111.9 Do Not Disturb Exceptions

..................................................................... 6111.10 Follow Me

..................................................................... 6111.11 Follow Me Here

..................................................................... 6111.12 Follow Me To

..................................................................... 6111.13 Forward on Busy

..................................................................... 6111.14 Forward on No Answer

..................................................................... 6111.15 Forward Unconditional

..................................................................... 6211.16 Group

..................................................................... 6211.17 Idle Line Preference

..................................................................... 6211.18 Internal Twinning

..................................................................... 6211.19 Line Appearance Button

..................................................................... 6211.20 Logged Out

..................................................................... 6211.21 Login Code

..................................................................... 6211.22 Missed Call

..................................................................... 6211.23 Missed Group Call

..................................................................... 6311.24 Mobile Twinning

..................................................................... 6311.25 Park Call

..................................................................... 6311.26 Park Slot Number

..................................................................... 6311.27 Ringing Line Preference

..................................................................... 6311.28 Short Codes

..................................................................... 6311.29 Small Community Network

..................................................................... 6311.30 System Administrator

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...............................................................................65Index

..................................................................... 6311.31 System Phone User

..................................................................... 6311.32 Twinning

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Chapter 1.

Telephone Overview

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Telephone Overview: T7000 Telephone

Last Number Redial

Call Forwarding All

Transfer

Conference

Feature

Hold123456789*0#

–

Volume

1. Telephone Overview

1.1 T7000 Telephone

On IP Office, the T7000 telephone is supported by IP500v2 IP Office systems running IP Office Release 7.0 and higher software. This guide is for IP Office Standard Version mode, separate user guides exist for other IP Office operation modes.

These phones use virtual call appearances . Virtual call appearances allow you to use the HOLD button on the phone to switch between each of your phone’s call appearance buttons (normally 3), each of which represents a call that you can make or receive.

1.2 Which Telephone System?

The IP Office telephone system can operate in a number of modes. This guide is for a system operating in IP Office Standard Version mode.

To check what system you are one, press Feature 9*80. If your system is a IP Office Standard Version system, you will hear an error tone.

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1.3 Button Functions

Last Number Redial

Call Forwarding All

Transfer

Conference

Feature

Hold123456789*0#

–

Volume

In addition to the standard buttons 0 to 9, * and # buttons for dialing, the phone also has the following additional keys listed below. Some buttons may use either icons or words depending on your locale and the particular model of the phone that you have.

· Hold Cycle between calls and dial tone.

· Feature This key is used to access a range of special functions by pressing the key and then dialing a feature code .

· Volume Controls

Increase or decrease the volume during a call.

The button layout is indicated below. The double-digits are the button numbers for programmable buttons . The default

function for those buttons is indicated. The function for each programmable button can be set by you or by your system administrator.

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Telephone Overview: Button Functions

1.4 Feature Codes

The phone can access a range of functions by pressing the phone's Feature key and dialing the required feature code.

· Speed Dial: Feature 0 <index>

Dial a stored number. Follow it with a 3-dight number system speed dial (000 to 999) or * and a 2-digit number personal speed dial (00 to 99).

· Ring Again: Feature 2 (Set)/Feature #2 (Clear) Set a ringback on the extension being called. When the target extension ends its current call,you are rung and when you answer, a new call is made to the target.

· Conference: Feature 3 Turn the current call and any held call or calls into a conference call. The held call can be an existing conference to which you want to add another call.

· Forward Unconditional On: Feature 4 <number> (On)/Feature #4 (Off)

Switch on and off immediate forwarding of calls to the number entered.

· Last Number Redial: Feature 5 Redial the last number dialed. This code can only be used when the phone is currently idle.

· Page: Feature 60 <number>

Make a page call to an extension or group. The target extension or group members must be free and must support handsfree auto-answer in order to hear the page.

· Retrieve Messages: Feature 65 or Feature 981 Access your voicemail mailbox to collect messages.

· Dial Voice Call: Feature 66 <number>

Have a call automatically answered on speaker phone after 3 beeps. If the extension is not free when called, the call is presented as a normal call.

· Transfer: Feature 70 <number>

Put your current call on hold and make an transfer enquiry call to another number. Pressing Feature 70 again to completes the transfer.

· Call Park: Feature 74 Park your current call. The park slot number used is based on your extension number. For example, for extension XXX, the first parked call is assigned to park slot XXX0, the next to XXX1 and so on up to XXX9. Any user can unpark the call by entering that park slot number.

· Call Unpark: Feature #74 <park slot number>

Unpark a call. The code is followed by the park slot number used to park the call.

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1.5 Short Codes

In addition to the Feature codes supported by the phone, you can also dial short codes provided by the telephone system. These are useful as they can be dialed from any type of phone on the system.

Some short codes require you to enter additional information when you dial them, typically an extension number. That is indicated by N in the short codes shown below.

The short codes below are default short codes that may be supported by your telephone system. Your system administrator can add, remove or edit the short codes.

Park/Unpark

· Park Call: *37*N# Parks the held call using the park number dialed in place of N.

· Unpark Call: *38*N# Unpark the call parked using the park number N.

Call Pickup

· Pickup Any Call: *30 Answer a call ringing on the telephone system.

· Pickup a Group Call: *31 Answer a call ringing a group of which you are a member. You can use this function even if your group membership is set to disabled.

· Pickup a Users Call: *32*N# Pickup a call ringing a user's extension number (N).

· Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.

Conference

· Conference Held Calls: *47 Start a conference between yourself and any calls that you have on hold.

Do Not Disturb

· Switch Do Not Disturb On: *08 Set your phone to do not disturb.

· Switch Do Not Disturb Off: *09 Switch off do not disturb.

· Add a Do Not Disturb Exception Number: *10*N# Add a number (N) to your list of do not disturb exceptions.

· Delete a Do Not Disturb Exception Number: *11*N# Remove a number (N) from your list of do not disturb exceptions.

· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

Follow Me

· Follow Me Here: *12*N# Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialing the short code.

· Follow Me Here Cancel: *13*N# Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) when dialing the short code.

· Follow Me To: *14*N# Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just *14# to cancel follow me.

· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

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Telephone Overview: Short Codes

Forwarding

· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

· Set the Forward Unconditional Destination: *07*N# Set the destination number (N) for forward unconditional when it is switched on.

· Switch Forward Unconditional On: *01 Switch on forward unconditional. A destination must have been set.

· Switch Forward Unconditional Off: *02

· Include Group Calls in Forward Unconditional: *50

· Exclude Group Calls from Forward Unconditional: *51

· Set the Forward On Busy/No Answer Destination: *57*N#

Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those functions will use the forward unconditional number if set.

· Switch Forward On Busy On: *03

· Switch Forward On Busy Off: *04

· Switch Forward on No Answer On: *05

· Switch Forward on No Answer Off: *06

Group

· Night Service Status On: *20*N# Set a group into night service status by entering its extension number (N).

· Night Service Status Off: *21*N# Take a group out of night service status by entering its extension number (N).

· Login: *35*N*L# Login to a phone using your extension number (N) and login code (L).

· Log Out: *36 Log yourself out from the phone where you are currently logged in.

Voicemail

· Check Messages: *17 Access mailboxes to check for messages.

· Voicemail On: *18 Allow voicemail to be used to answer calls.

· Voicemail Off: *19 Stop voicemail being used to answer calls.

· Voicemail Ringback On: *48 Have voicemail ring your phone when you have any new messages. It will call when you use the phone.

· Voicemail Ringback Off: *49 Switch off ringback.

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1.6 Tones

In addition to ringing, you may hear the following tones:

· Page Call: Single Loud Beep This tone indicates that your phone is receiving a page call . You do not need to take any action to hear the call and you cannot be heard by the person doing the page.

· Short Code Confirmation: 2 Loud Beeps These tones are heard when using short codes . It is a confirmation that the short code function has been completed.

· Direct Voice Call: 3 Loud Beeps These tones are heard when receive a direct call which has been automatically answered by the phone. You can hear the caller and then can hear you.

· Waiting: 4 Loud Beeps These tones are heard if the phone has been waiting for you to complete dialing or the number you have dialed is invalid. The tones are repeated until you hang up.

· Incompatible: Warble tone This continuous high-low tone is heard if the number dialed is not valid for routing by the telephone system or any system function. .

You may hear the following tones during calls:

· Conference Tones: Single Tone/Double Tone During a call, a single tone indicates that someone else has joined the call. A double tone indicates that someone has left the conference. The system administrator can replace these with a repeating single tone every 10 seconds.

· Held Tone: Double tone every 4 seconds. If the system does not have music on hold configured, this repeated double tone is used to inform you that your call has been put on hold by the other system user.

T7000 Special Tones

As the T7000 does not have a display, it uses a number of additional tones that are heard when using the Feature button.

· Confirmation Tone: A high pitch single beep. This tone indicates that the requestion action has been performed. (e.g., Feature button pressed invoking feature session).

· Waiting for Input Tone: A low pitch single beep. This tone indicates that the phone is waiting for you to enter some data or press a button.

· Error Tone: A high-low double beep. This tone indicates that the process has failed, timed-out or is not supported by the T7000 phone.

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Telephone Overview: Tones

M7100/ M7100N

M7208/ M7208N

M7310/ M7310N

M7324/ M7324N

T7000

T7100

T7208

T7316

Display

–

Display Soft Keys

–––––

Virtual Call Appearances

–––––

–

Handsfree Operation Speaker

Microphone

–––

Headset Operation Socket––

–

Button––––––

Programmable Buttons...

1733234171516

... with icons

–7923––71516

... without icons

1–24–41–––

1.7 What's My Extension Number?

The label under the handset is normally used to record the extension number of the phone. This is normally a fixed number. However, the telephone system supports users logging in to an extension when they want to us it, changing its extension number to match their own when they do so.

Unfortunately for this type of phone there is no simple way to find out the phone's current extension number. Make a call to a colleague who has a phone with a display. They will see the extension number your phone.

1.8 Notes

This guide was written assuming that the telephone system and your phone are using their default settings. However, the system has a wide range of controls and features that can be used to customize its operation and that of your phone. Your system administrator will inform you if they change any settings that will affect you or the operation of your phone.

Other Phones

The T7000 is one of a range of similar phones that are supported by the telephone system. Most of the Feature codes supported by the T7000 can also be used on these other phones.

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Chapter 2.

Making Calls

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2. Making Calls

If the phone is idle, dial the number required. You will be able to hear the call progress. When you need to speak pickup the handset.

If you already have a call in progress, you can use Hold key to cycle between your current call, any other held or waiting calls and dial tone.

2.1 Virtual Call Appearances

Each call appearance button assigned to your phone by the system administrator represents a call that you can make or answer. Rather than having physical buttons assigned as call appearance buttons, this phone uses virtual call appearances. While you can only be connected to one call at any time, you can easily switch between it and of your other virtual call appearances.

Typically the maximum number of simultaneous calls allowed is 3. This is set by your system administrator. When all your virtual call appearances are in use, you are busy to any further calls. Those calls will follow your forward on busy if set, else go to voicemail is available or else just get busy indication.

Virtual Call Appearance Usage

When you go off-hook by lifting the handset, you answer the alerting call if any, otherwise you hear dial tone and can make a call. This uses one of your virtual call appearances.

With a call connected:

· If another call arrives on another virtual call appearance, you will hear a call waiting tone.

· If you press Hold, the connected call is placed on hold and one of the following occurs, in the order listed.

If you have a call waiting, that call is answered.

If you have any free virtual call appearances available, you will hear dial tone. This allows you to make a call or

2. to use short codes that control your held or waiting calls. The following are some of the default short codes that you can use:

· *26: Clear CW Release the previous call and answer the waiting call.

· *52: Clear Call Release the previous call.

· *47: Conference Add Start a conference between yourself and any held calls.

If you have a call on hold, that call is reconnected.

· You can press Hold again to cycle through the options above.

· If you replace the handset (go on-hook) during a call, the current call is ended and your phone returns to idle. If

there is a waiting call, it starts ringing. You can answer the call by lifting the handset again or pressing Hold.

With the phone idle:

When you lift the handset, the following may occur in the order listed:

· The first alerting call appearance is answered if any.

· The first free call appearance available is seized and you hear dial tone to make a call.

· You can press Hold to switch between virtual call appearances. This will answer or retrieve any call on next

virtual call appearance or else play dial tone to make a call.

With the phone idle but a call alerting:

· Going off-hook or pressing Hold will answer the call.

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Making Calls: Virtual Call Appearances

2.2 Setting a Callback

If you call another internal user and they do not answer, you can set a callback. When you have a callback set, the system will call you when the other user next uses ends a call. When you answer the callback, the system will automatically make another call to the user.

· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.

To Set a Callback

While the call is still ringing or if you hear busy, press Feature 2

End your call attempt.

To Clear a Callback

If you have a callback set, you can cancel it using the following process:

Press Feature #2.

2.3 Redial the Previous Number

You can redial the number of the last outgoing call that you made.

· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.

To redial the last number called, press Feature 5.

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2.4 Making a Page Call

You can make a page call to another user or to the available members of a group. The users do not have to take any action to hear the page.

The phones called must support handsfree auto-answer in order to hear the page. If they do not, they do not receive any alerting call.

· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.

Press Feature 60.

Dial the number of the user or group you want to page.

· If the destination is a user and they already have a call connected, they cannot be paged. If the destination is a group which is not in service or has no available members, it cannot be paged.

2.5 Direct Voice Calls

This feature is also called dial voice call or direct voice call. It calls another extension and has the call automatically answered on handsfree speaker after playing 3 beeps. If the called extension does not have a handsfree microphone, the user must use the handset if they want to talk.

The called extension called must support a handsfree speaker. If the extension does not or if the extension is not free when called, the call is alerts as a normal call.

· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.

Press Feature 66.

Dial the target user extension number.

2.6 Making a Priority Call

A priority call allows you to call another user even if they have 'do not disturb' set. The call will follow any forwarding and follow me settings they have in use but will not go to voicemail.

· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.

Press Feature 69.

Dial the target user extension number.

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Making Calls: Making a Priority Call

2.7 Using Speed Dials

Speed dials are telephone numbers that are stored by the telephone system. There are two types of speed dial: personal speed dials and system speed dials.

You or your system administrator can enter numbers that you want stored as personal speed dials. These are only useable by you. Your system administrator can also store numbers as system speed dials. Those are useable by all users on the system including you.

If you have any internal or external number that you dial frequently, you can store those as an auto dial button rather than a speed dial.

Dialing a Speed Dial

This function can be assigned to a programmable button. This allows it to be accessed in a single key press.

Press Feature 0.

· To dial a personal speed dial: Dial * followed by the 2-digit personal speed dial number between 00 to 99. Alternatively you can dial the 2- digit personal speed dial number and then press #.

· To dial a system speed dial: Dial the 3-digit system speed dial number between 000 to 999.

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T7000 Telephone User Guide Page 20

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Chapter 3.

Answering Calls

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3. Answering Calls

The phone's message lamp will flash when you have a call waiting to be answered. Lift the handset to answer the call or press Hold.

You can then use the Hold key to cycle between your current call, any held calls and dial tone.

3.1 Answering a Page Call

You can be paged if you have no call in progress or only held and or parked calls. After a single tone, the page is heard through the phone's speaker. If you are currently on a call or set to do not disturb your phone is not paged.

You cannot answer a page call.

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Answering Calls: Answering a Page Call

3.2 Call Pickup

Pickup is used to answer a call ringing elsewhere on the phone system. There are a number of pickup options:

· Answer any ringing call on the telephone system.

· Answer a call ringing a particular user.

· Answer a call ringing a particular group.

· Answer a call, not necessarily a group call, ringing the members of a group.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Pickup Any Call: *30

· Pickup a Group Call: *31

· Pickup a Users Call: *32*N#

· Pickup a Group Members Call: *53*N#

Answer a call ringing on the telephone system.

Answer a call ringing a group of which you are a member. You can use this function even if your group membership is set to disabled.

Pickup a call ringing a user's extension number (N).

Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.

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Chapter 4.

Call Controls

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4. Call Controls

4.1 Adjust the Call Volume

While talking, you can adjust the volume of the incoming call. The volume is separately adjusted for whichever device you are currently using (handset or speaker).

With the call connected, press the and keys to adjust the volume.

4.2 Switching Between Calls

You can use the Hold key to cycle between your virtual call appearances including held calls and dial tone.

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Call Controls: Switching Between Calls

4.3 Transferring Calls

To transfer a call, your phone must have an available call appearance button. If all your current call appearance buttons are in use, you must either end or park one of your existing calls.

· Your system administrator can configure the system so that it will attempt to return unanswered transfers to you.

Dial Feature 70. The current call is automatically put on hold.

Dial the number for the transfer destination.

· To complete the transfer, press Feature 70 again. You can do this while the call is still ringing or you can wait until it is answered.

· Transferring a call while it is still ringing is called an unsupervised or blind transfer.

· Transferring a call after ringing finishes is called a supervised or announced transfer.

· If the transfer destination does not answer or, after answering the call, does not want to accept the call:

· To try another number, replace the handset.

· To cancel the transfer attempt, press Hold.

27 29

4.4 Transferring a Held Call

When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature

3. Your current call and the held call will be connected. You can now drop yourself from the conference.

4.5 Handsfree Speaker Operation

The phone has a handsfree speaker but does not have a handsfree microphone. This means that you can make and answer calls handsfree but in order to speak you must lift the handset.

· You can make a handsfree call by simply dialing without lifting the handset. You can hear the call progress and when answered, lift the handset to continue the call.

· The speaker allows the phone to receive page calls . You can hear the page without needing to take any action. However, you cannot answer the page.

· The speaker allows the phone to auto answer direct voice calls. You can hear the caller but they will not be able to hear you until you lift the handset. The same applies for calls from other users if you have internal auto-answer

set on the phone.

4.6 Headset Operation

The phone does not have a socket for connecting a headset.

4.7 Ending Calls

If the call is connected on the phone's handset, replacing the handset will end the call.

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4.8 Groups

Your system administrator can include you as a member of a group or groups along with other users. Each group has its own extension number which is used to call the group.

When a call is presented to a group, it is presented to the available group members, either one at a time or all at the same time, until answered by one of the members.

How long a group call will ring at each group member's phone before being presented to the next member is controlled by the group's own settings. Groups also use voicemail and have their own settings for when an unanswered call should go to the group's mailbox. For group calls, the group's own voicemail settings are used rather than your settings.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Night Service Status On: *20*N#

· Night Service Status Off: *21*N#

Set a group into night service status by entering its extension number (N).

Take a group out of night service status by entering its extension number (N).

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Call Controls: Groups

When a call is ...

Held

Parked

... the call occupies an appearance button.

Yes

... the caller hears music on hold or hold reminder tones.

Yes

... the call can be retrieved by other users dialing a short code.

Yes

... the call recalls you automatically if your phone is idle.

Yes

Default 15

seconds

Yes

Default 5

minutes.

... the call can be used to start or add calls to a conference.

Yes

... the call is assigned a unique ID.

Yes

4.9 Holding and Parking Calls

Holding a call and parking a call are two similar actions. The table below summarizes the main differences between parking a call or holding a call.

4.9.1 Parking Calls

Parking a call is similar to holding a call. However, parked calls can be unparked by other users on the phone system. Each parked call is given a unique park slot number which can then be used to unpark the call.

Calls that you have parked will recall to your phone when idle if they have been parked for too long. The default park timeout for the telephone system is 5 minutes but it can be changed by the system administrator. Recall recall calls ignore any forwarding or do not disturb settings you have set.

If you park a call without specifying a park slot number to be used, the system will automatically assign a number based on your extension number plus a single digit. For example, for extension 201, the first parked call will use park slot number 2010 if available. For the T7000, only the single automatic park slot extension number plus 0 is used.

Call park buttons can be configured to match specific park slot numbers. A call parked using that button will be given that park slot number. All users with a call park button set to the same number can see when there is a parked call and can unpark the call using the button.

To Park a Call

Press Feature 74. The call is parked with the park slot ID of your extension number and 0 if that park slot is

empty. If that park slot is not available, you will hear a high-low double beep error tone and will still be connected to the caller.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Park Call: *37*N#

· Unpark Call: *38*N#

Parks the held call using the park number dialed in place of N.

Unpark the call parked using the park number N.

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4.9.2 Holding Calls

You can hold as many calls as your phone can receive.

· The held call will still occupy the call appearance on which it was made or answered.

· While held, the caller will hear music on hold. If your system does not have music on hold available, the caller will

hear double beep tones every few seconds.

· If you have more than one call on your phone, either held or connected, you can start a conference between yourself and the calls.

Calls that you have held will recall to your phone when it is idle if they have been on hold for too long. The default hold timeout for the telephone system is 15 seconds but it can be changed by the system administrator. Hold recall calls ignore any forwarding or do not disturb settings you have set.

Important - Holding Conference Calls

You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the other conference parties who can continue talking. You will also still be listed as a member of the conference call in the conference details.

· ! Warning This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system will cause that conference to hear your system's music on hold.

You can use the Hold key to cycle between your virtual call appearances including held calls and dial tone.

4.9.2.1 Transferring a Held Call

When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature

3. Your current call and the held call will be connected. You can now drop yourself from the conference.

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Chapter 5.

Conference Calls

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5. Conference Calls

Multiple conference calls are supported, with parties addable to each conference call until the system's total conference capacity (128) is reached. However, a maximum of 64 parties is supported in any particular conference call.

Conference resources are also used for call recording and other features, reducing the available conference capacity for ordinary conference calls.

Note that some conference controls, for example dropping other parties, only apply for conferences started on the same phone system as your extension.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Conference Held Calls: *47

Start a conference between yourself and any calls that you have on hold.

5.1 Starting a Conference

If you have a connected call and any held calls, pressing Feature 3 will start a conference between you and those calls. If you do not already have a held call, you can use the process below to start a conference.

Make a call to the first party or answer a call.

Place the call on hold by pressing Hold or Feature 3.

Dial the party that you want to add to the conference.

If they answer and want to join the call, press Feature 3.

If they do not want to join the call or do not answer, replace the handset.Return to the held call by pressing

Hold.

5.2 Adding a Call to a Conference

You can add additional parties to an existing conference.

Press HOLD or Feature 3 to put the conference on hold.

This does not affect the other conference parties who can continue talking to each other.

Dial the party that you want to add to the conference.

If they answer and want to join the call, press Feature 3.

If they do not want to join the call or do not answer, replace the handset.Return to the held call by pressing

Hold.

Important - Holding Conference Calls

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Conference Calls: Adding a Call to a Conference

5.3 Holding a Conference Call

Using the Hold key you can put a conference call on hold in the same way as you can for a normal call.

To take the conference off hold, press Hold.

Important - Holding Conference Calls

5.4 Transferring Calls Using Conference

When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature

3. Your current call and the held call will be connected. You can now drop yourself from the conference.

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Chapter 6.

Voicemail

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6. Voicemail

If enabled, voicemail is used to answer calls to you that have rung unanswered for your "no answer time", the default is 15 seconds. It is also used to answer calls when you have do not disturb enabled. The message lamp on your phone is lit when you have new messages in your mailbox.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Check Messages: *17

· Voicemail On: *18

· Voicemail Off: *19

· Voicemail Ringback On: *48

· Voicemail Ringback Off: *49

Access mailboxes to check for messages.

Allow voicemail to be used to answer calls.

Stop voicemail being used to answer calls.

Have voicemail ring your phone when you have any new messages. It will call when you use the phone.

Switch off ringback.

6.1 Message Waiting Indication

Most phones have a message waiting lamp. The message lamp is lit when you have new messages in your voicemail mailbox. It remains lit until you have played each of the new messages. The system administrator can also configure it so that you receive new message waiting indication for a group or groups.

The icon of a programmable button programmed to Feature 65 will act as a message waiting indicator for new messages. That button can then also be used to access the mailbox.

6.2 Checking Messages

Press Feature 65 or Feature 981.

· Depending on how your voicemail system is configured, you may be asked to entered your voicemail code.

Follow the voice prompts provided by the system. For help press either 8 or *4.

Notes

Automatic Message Deletion

By default, messages are automatically deleted a set time after being played. The delay depends on the particular voicemail server (24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages.

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Chapter 7.

Logging In/Out

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7. Logging In/Out

You may always use the same phone in the same location. However, the telephone system provides features that allow you to use any phone on the system to make and receive your calls. To do this your system administrator need to assign you a login code.

· Log In You can login on any phone that you want to use. When you login to a phone, you take control of that phone. Incoming calls for you are redirected to that phone and your user information and settings are available existing user on the phone is logged off when you login.

· Log Out When you log out from a phone (or are logged out by another user logging in), the telephone system may apply several actions:

· Default Extension Each extension can be configured with a default user. If you are logged off from an extension, if you have a default extension the system will automatically log you in at your default extension if it is not in use by another user.

· Login Idle Period Your system administrator can configure a timeout which will automatically log you out if you do not use the phone in that time to make or answer a call.

[1]

. Any

· Any existing user of the phone is logged out while you are logged in.

· If you were logged in on another phone, you are logged out from that phone.

· If your phone system is in a Small Community Network of phone systems, it may be possible to login at

extensions located on other phone systems in the network. Your system administrator will advise you if you can remote hot desk and what features will still be available to you when you do.

· If you have a normal default extension and no one else is logged in there, you return to being logged in on that phone.

· If you remain logged out, you are treated the same as being on do not disturb except that all calls to you go to voicemail if available.

· If you have a mobile twinned number, the system administrator can configure the system so that calls are still presented to your mobile twin while you are logged out.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Login: *35*N*L#

· Log Out: *36

Log yourself out from the phone where you are currently logged in.

Note

User information stored by the telephone system, for example call log, contacts directory and speed dials, moves

1. with you when you login on different phones. However this only applies when moving between 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phones. Other phone types store the information on the phone and that information does not move with you when you login or out.

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Logging In/Out:

7.1 Logging In on a Phone Already in Use

If you have a login code, you can login at a phone that is already in use by another user. The existing user is logged out.

Dial the short code for logging in. The default is *35*N*L# where N is replaced by your extension number and L

1. by your login code.

7.2 Logout

You can only log yourself out if you have been given a login code by your system administrator. Otherwise, the only way to be logged out is if someone else logs in on your phone. When that happens, if you are not automatically logged back in when they log off or if you want to login over them, you can login again using the login process with a blank password .

If you have a login code, to logout dial *36.

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Chapter 8.

Redirecting Calls

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8. Redirecting Calls

Method

Calls Redirected

Destination

Internal

External

Group

Internal

External

Voicemail

Follow Me

Follow Me To

Follow Me Here

Forward

Forward on Busy

Forward on No Answer

Forward Unconditional

Do Not Disturb

Twinning

This section looks at the different ways that you can redirect your calls to another phone.

· Follow Me

Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This function can be used in two ways:

· Follow Me To Set the follow me destination from your own phone.

· Follow Me Here Set the follow me from the phone that you want to share.

· Forward Forward calls to an internal or external number.

· Forward on Busy Forward calls when you have reached the limit of the number of calls that the phone can present to you.

· Forward on No Answer Forward calls if they have rung unanswered at your phone.

· Forward Unconditional Immediately forward calls. Forwarding to voicemail can be selected as an option.

· Do Not Disturb Redirect all calls to voicemail if available or otherwise to busy tone.

· You can set do not disturb exception numbers for calls to which do not disturb if not applied.

· Other users can make priority calls to override your do not disturb.

· Twinning

Twinning is a process whereby you can have your calls ring at two different phones. You can answer calls at either phone. There are two variants of twinning, internal twinning which uses two internal extensions and mobile twinning which twins your internal extension with an external number.

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Redirecting Calls:

8.1 Follow Me

Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user. This allows you to share another person's phone without logging them off their phone.

The calls are still subject to all your user settings as if they were ringing at your phone. All calls are redirected.

Follow Me To

Follow me to is the function used to enable follow me from your own phone.

Follow Me Here

Follow here is used to enable follow me at the extension to which you want your calls redirected.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Follow Me Here: *12*N#

· Follow Me Here Cancel: *13*N#

· Follow Me To: *14*N#

· Cancel All Forwarding: *00

Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialing the short code.

Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) when dialing the short code.

Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just *14# to cancel follow me.

Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

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8.2 Forwarding Calls

Forwarding is used to redirect calls to another extension or an external number. The system supports 3 different types of forward.

· Forward Unconditional This forward is used immediately when it is switched on.

· Forward on No Answer This forward is used when a call alerts at your extension for too long without being answered. The normal default is 15 seconds.

· Forward on Busy This forward is used when you have no call appearances buttons available to on which to receive calls.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Cancel All Forwarding: *00

· Set the Forward Unconditional Destination: *07*N#

· Set the Forward On Busy/No Answer Destination: *57*N#

Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

Set the destination number (N) for forward unconditional when it is switched on.

· Switch Forward Unconditional On: *01 Switch on forward unconditional. A destination must have been set.

· Switch Forward Unconditional Off: *02

· Include Group Calls in Forward Unconditional: *50

· Exclude Group Calls from Forward Unconditional: *51

Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those functions will use the forward unconditional number if set.

· Switch Forward On Busy On: *03

· Switch Forward On Busy Off: *04

· Switch Forward on No Answer On: *05

· Switch Forward on No Answer Off: *06

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Redirecting Calls: Forwarding Calls

8.2.1 Forward Unconditional

Forward unconditional is used to immediately redirect your calls.

· By default this function is only applied to incoming external calls to you. However, if required internal calls and or group calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward unconditional destination. That number can be internal or external.

· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

· The forward on busy and forward on no answer options both use the same separate destination number. However if

that number has not been set, they use the same destination as set for forward unconditional.

· If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Cancel All Forwarding: *00

· Set the Forward Unconditional Destination: *07*N#

Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

Set the destination number (N) for forward unconditional when it is switched on.

· Switch Forward Unconditional On: *01 Switch on forward unconditional. A destination must have been set.

· Switch Forward Unconditional Off: *02

· Include Group Calls in Forward Unconditional: *50

· Exclude Group Calls from Forward Unconditional: *51

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8.2.2 Forward on Busy

Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls.

· By default this function is only applied to incoming external calls to you. However, if required internal calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer destination. That number can be internal or external.

· Busy is defined has having no available call appearance buttons on which further calls can be presented.

· Group calls are not presented when you are busy and so are not forwarded by this setting.

· The forward on busy and forward on no answer options both use the same separate destination number. However if

that number has not been set, they use the same destination as set for forward unconditional.

Using a Programmable Button

· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Cancel All Forwarding: *00

· Set the Forward On Busy/No Answer Destination: *57*N#

Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those functions will use the forward unconditional number if set.

· Switch Forward On Busy On: *03

· Switch Forward On Busy Off: *04

· Switch Forward on No Answer On: *05

· Switch Forward on No Answer Off: *06

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Redirecting Calls: Forwarding Calls

8.2.3 Forward on No Answer

Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason.

· By default this function is only applied to incoming external calls to you. However if required internal calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer destination. That number can be internal or external.

· No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).

· Group calls are not forwarded.

· The forward on busy and forward on no answer options both use the same separate destination number. However if

that number has not been set, they use the same destination as set for forward unconditional.

Using a Programmable Button

· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Cancel All Forwarding: *00

· Set the Forward On Busy/No Answer Destination: *57*N#

Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those functions will use the forward unconditional number if set.

· Switch Forward On Busy On: *03

· Switch Forward On Busy Off: *04

· Switch Forward on No Answer On: *05

· Switch Forward on No Answer Off: *06

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8.3 Do Not Disturb

· When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone.

· People who call from numbers in your do not disturb exceptions list can still call you. Forwarding is set is applied to

those calls.

· People who use a priority call function can also call you.

· Calls to any group of which you are a member are not presented to you (unless you are the last available member

of the group).

· Enabling do not disturb will not affect any calls already being presented to your phone.

· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

To Turn On Do Not Disturb

Press Feature 85.

To Turn Off Do Not Disturb

Press Feature #85.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Switch Do Not Disturb On: *08

· Switch Do Not Disturb Off: *09

· Add a Do Not Disturb Exception Number: *10*N#

· Delete a Do Not Disturb Exception Number: *11*N#

· Cancel All Forwarding: *00

Set your phone to do not disturb.

Switch off do not disturb.

Add a number (N) to your list of do not disturb exceptions.

Remove a number (N) from your list of do not disturb exceptions.

Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

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Redirecting Calls: Do Not Disturb

8.4 Twinning

Twinning allow calls to you to ring at both your phone and at another number. The telephone system supports two types of twinning; internal twinning and mobile twinning.

Internal Twinning

This method of twinning twins your phone (your primary phone) with another internal extension (your secondary phone). Both phones are yours and share the same extension number. Your incoming calls will ring on both phones. You can make your calls from either extension.

A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile phone while moving around the building.

Your settings are applied to both phones. If the secondary is a 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phone, it will share the same call log and personal directory contacts as available on your primary. Similarly, message waiting indication for your mailbox is show on both phones.

Mobile Twinning

Mobile twinning is twinning where your calls ring at both your phone and at another number which can be an external number.

You can assign a programmable button to turn twinning on or off and to set the number to which you are twinned.

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Chapter 9.

Phone Settings

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9. Phone Settings

9.1 Ringer Sound

You can change the ringer sound. This does not change the ring pattern which is controlled by the telephone system.

Press Feature *6.

Press 1 to 4 to select the required ringer sound.

· Whilst the function is active, you can also use the and buttons to change the ringer volume.

The function will automatically cancel after a 5 seconds.

9.2 Ringer Volume

You can change the ringer volume using the following process. You can also adjust the volume while a call is ringing your phone.

Press Feature *80. The phone will start a continuous ring.

Use the soft and loud volume buttons to change the volume to the level required.

The function will automatically cancel after a 5 seconds.

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Chapter 10.

Button Programming

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10. Button Programming

The programmable button on your phone can be assigned a range of functions.

There are a number of methods that you can use for button programming:

· Auto Dial Button : Feature *1 Store a number to be dialed by the button when it is pressed.

· User Button (Internal Auto Dial) : Feature *2 Store another user's extension number to be dialed when the button is pressed.

· Feature Button : Feature *3 Set a button to invoke a Feature code.

· Function Button: Feature *3* Set a button to invoke a selected telephone system function.

· Default Buttons: Feature *3** You can return the function of certain buttons back to their default for this type of phone.

· Erase a Button : Feature *1 Hold You can use the auto dial programming process but with a number to erase the current programming of a button.

You system administrator can see and edit your button settings. They can also apply functions that you cannot program. Note that button user templates can be applied which will lock the function of certain button even if you try to change them.

10.1 Erasing a Button

The process for setting an auto dial button can also be used to erase any programming on a programmable button.

Press Feature *1.

· If you do not hear a high pitch confirmation tone, then the phone is waiting for you to enter your login code. Enter your login code and press #.

Press the button you want to erase. You cannot override any button configured to a appearance function by

2. your system administrator.

Press Hold.

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Button Programming: Erasing a Button

10.2 Auto Dial Button

A button set to this function dials a stored number. That number can be any number composed of the digits 0 to 9 plus * and #. It can be an internal or an external number. It can be a partial number that you complete dialing after pressing the button. It can also be a system short code for a telephone system feature. This button function is also known as Auto Dial and External Auto Dial.

· ! Warning

This process will overwrite the existing function of a programmable button without any warning.

Press Feature *1.

· If you do not hear a high pitch confirmation tone, then the phone is waiting for you to enter your login code. Enter your login code and press #.

Press the button to program.

· You cannot override the programming of any button configured to a call appearance function by your system administrator.

· On buttons that you can program, any existing function is overwritten without warning.

Enter the number you want stored by the button. This can be a partial number which you will complete after

3. pressing the button.

· The button deletes the last digit entered.

When the number is complete, press Hold.

10.3 Internal Auto Dial (User Button)

A button set to this function calls another user.

· ! Warning

This process will overwrite the existing function of a programmable button without any warning.

Press Feature *2.

· If you do not hear a high pitch confirmation tone, then the phone is waiting for you to enter your login code. Enter your login code and press #.

Press the button to program.

· You cannot override the programming of any button configured to a call appearance function by your system administrator.

· On buttons that you can program, any existing function is overwritten without warning.

Enter the extension number of the user for who you want a button.

· The button deletes the last digit entered.

As soon as a valid number is entered, the value is saved and the button set.

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10.4 Feature Button

· Speed Dial : 0

· Ring Again : 2

· Conference : 3

· Forward Unconditional On

: 4

· Last Number Redial : 5

· Page : 60

· Retrieve Messages : 65

· Dial Voice Call : 66

· Priority Call : 69

· Time of Day: 803

· Timer: 77

· Transfer : 70

· Directed Call Pickup: 76

· Do Not Disturb : 85

· Retrieve Messages : 981

This process allows you to store some of the Feature codes that you can dial. You can then activate the feature using a single button press.

· ! Warning

This process will overwrite the existing function of a programmable button without any warning.

Press Feature *3.

· If you do not hear a high pitch confirmation tone, then the phone is waiting for you to enter your login code. Enter your login code and press #.

Press the button to program.

· You cannot override the programming of any button configured to a call appearance function by your system administrator.

· On buttons that you can program, any existing function is overwritten without warning.

Enter the feature code of the function required.

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Button Programming: Feature Button

10.5 Button Functions

The following is a quick summary of the various telephone system functions that you can set on a programmable button. This is not a comprehensive list of all button functions available, it only covers those that can be set by telephone users. The system administrator can assign other button functions and will inform you what those functions are if they do that.

Some button function use the directory to allow number selection. When this is the case, the and volume buttons are used to scroll through the list of matching names. If this is done during a call or while a call is alerting, this will also adjust the call or ring volume.

10.5.1 Automatic Intercom

A button set to this function makes an auto answered call to another extension.

The called extension called must support a handsfree speaker. If the extension does not or if the extension is not free when called, the call is alerts as a normal call.

10.5.2 Call Forwarding All

A button set to this function switches your forwarding unconditional setting on/off.

10.5.3 Conference

A button set to this function starts a conference between your current call and any calls you already have on hold.

10.5.4 Do Not Disturb

A button set to this function turns your do not disturb setting on or off. The button icon is shown when do not disturb is on.

· When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone.

· People who call from numbers in your do not disturb exceptions list can still call you. Forwarding is set is applied to

those calls.

· People who use a priority call function can also call you.

· Calls to any group of which you are a member are not presented to you (unless you are the last available member

of the group).

· Enabling do not disturb will not affect any calls already being presented to your phone.

· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

10.5.5 Hunt Group Night Service

A button set to this function turns the night service status of all the groups of which you are a member on or off. The button cannot be used to override a group automatically put into night service by a time profile on the telephone system.

10.5.6 Internal Auto Answer

A button set to this function switches your internal auto-answer setting on or off. When on, if the phone is idle, any internal call is automatically answered after three beeps. If the phone is in use, internal calls alert normally.

10.5.7 Last Number Redial

A button set to this function can be press to redial the number of the last outgoing call that you made.

You can redial the number of the last outgoing call that you made.

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10.5.8 Page Group

A button set to this function starts the process of making a page call. After pressing the button, enter the extension number of the user or group that you want to page.

You can make a page call to another user or to the available members of a group. The users do not have to take any action to hear the page.

The phones called must support handsfree auto-answer in order to hear the page. If they do not, they do not receive any alerting call.

10.5.9 Priority Call

A button set to this function starts the process of making a priority call. After pressing the button, enter the user extension number that you want to call.

A priority call allows you to call another user even if they have 'do not disturb' set. The call will follow any forwarding and follow me settings they have in use but will not go to voicemail.

10.5.10 Ring Again

A button set to this function sets or clears a callback.

10.5.11 Speed Dial

A button set to this function allows you to dial any of your personal speed dials or a system speed dial .

· To dial a system speed dial, press the button and then dial a 3-digit system speed dial number in the range 000 to

999.

· To dial a personal speed dial, press the button and then dial * followed by a 2-digit personal speed dial number in the range 00 to 99.

19 19

10.5.12 Speed Dial [nnnn]

10.5.13 Transfer

A button set to this function operates the same as dialing Feature 70.

10.5.14 User BLF

A button set to this function calls another user. The button is set to match another user's extension number, see Internal

Auto Dial .

10.5.15 Voicemail

A button set to this function accesses your voicemail mailbox.

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Chapter 11.

Glossary

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11. Glossary

11.1 Abbreviated Ring

A single non-repeated ring. By default this is the type of ring used when another call alerts you when you already have a call in connected.

11.2 Appearance Button

Appearance buttons are used to represent calls made and received by you. They are configured by your system administrator. Normally your first 2 buttons are call appearance buttons but additional buttons can be configured as appearance buttons by the system administrator.

11.3 Attention Ring

Your system administrator can set what ringing should be used if another call alerts you when you already have a call connected. The options are a single non-repeated ring (abbreviated ring) or no ring.

11.4 Auto Hold

By default, when you have a connected call in progress, if you press another appearance button, the connected call is automatically put on hold. Without auto-hold, the connected call is ended when you press another appearance button.

11.5 Bridged Appearance Button

A bridged appearance button shows the state of one of another user's call appearance buttons. It can be used to answer or join calls on that other user's call appearance button. It can also be used to make a call that the call appearance user can then join or retrieve from hold.

· When the user's call appearance button alerts, your matching bridged appearance button also alerts. The bridged appearance button can be used to answer the call on the call appearance button user's behalf.

· When the call appearance button user answers or makes a call using that call appearance, your matching bridged appearance button show the status of that call, for example connected, on hold, etc. The bridged appearance button can be used to retrieve the call if on hold or to join the call if active.

· Bridged appearance buttons are not supported between users on different systems in a Small Community Network

11.6 Call Appearance Button

Call appearance buttons are used to represent calls to and from your phone. By having several call appearance buttons, you are able to answer and make several calls, switch between calls and perform other actions.

When all your call appearance buttons are in use, any further calls to your number follow your forward on busy setting if set or otherwise go to voicemail if available.

11.7 Call Coverage Button

Each call coverage button is associated with another user on your telephone system. The button allows you to be alerted when that user has an unanswered call still ringing. You can view the details of the call and answer it if required.

The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call coverage button for that user. Call coverage appearance buttons are not supported between users on different systems in a Small Community Network.

11.8 Do Not Disturb

· When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone.

· People who call from numbers in your do not disturb exceptions list can still call you. Forwarding is set is applied to

those calls.

· People who use a priority call function can also call you.

· Calls to any group of which you are a member are not presented to you (unless you are the last available member

of the group).

· Enabling do not disturb will not affect any calls already being presented to your phone.

· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

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Glossary: Do Not Disturb Exceptions

11.9 Do Not Disturb Exceptions

· These are numbers for caller's who can call you even when you are set to do not disturb. This only applies for calls to you. It does not apply for calls to a group of which you are a member.

11.10 Follow Me

The calls are still subject to all your user settings as if they were ringing at your phone. All calls are redirected.

11.11 Follow Me Here

Follow here is used to enable follow me at the extension to which you want your calls redirected.

11.12 Follow Me To

Follow me to is the function used to enable follow me from your own phone.

11.13 Forward on Busy

Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls.

· By default this function is only applied to incoming external calls to you. However, if required internal calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer destination. That number can be internal or external.

· Busy is defined has having no available call appearance buttons on which further calls can be presented.

· Group calls are not presented when you are busy and so are not forwarded by this setting.

· The forward on busy and forward on no answer options both use the same separate destination number. However if

that number has not been set, they use the same destination as set for forward unconditional.

11.14 Forward on No Answer

Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason.

· By default this function is only applied to incoming external calls to you. However if required internal calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer destination. That number can be internal or external.

· No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).

· Group calls are not forwarded.

· The forward on busy and forward on no answer options both use the same separate destination number. However if

that number has not been set, they use the same destination as set for forward unconditional.

11.15 Forward Unconditional

Forward unconditional is used to immediately redirect your calls.

· By default this function is only applied to incoming external calls to you. However, if required internal calls and or group calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward unconditional destination. That number can be internal or external.

· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

· The forward on busy and forward on no answer options both use the same separate destination number. However if

that number has not been set, they use the same destination as set for forward unconditional.

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11.16 Group

Your system administrator can include you as a member of a group or groups along with other users. Each group has its own extension number which is used to call the group.

When a call is presented to a group, it is presented to the available group members, either one at a time or all at the same time, until answered by one of the members.

11.17 Idle Line Preference

Having one of your phone's call or line appearance button set as the currently selected appearance button, means it will be the appearance button used when you go off hook. If this was not the case, you would need to select an appearance button before going off hook. Idle line preference automatically selects the first available call appearance or line appearance as your currently selected button when you do not have a call connected.

11.18 Internal Twinning

A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile phone while moving around the building.

11.19 Line Appearance Button

Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone system. The button also allows you to see when the line is in use by other users.

For incoming calls, the telephone system still determines the destination for the call. That may be a user or group. However, if you have a line appearance button for the line, you will see that there is a call alerting and can answer it if required.

· Private Lines Special behaviour is applied to calls where the user has both a line appearance for the line involved and is also the Incoming Call Route destination of that call. Such calls will alert only on the Line Appearance button and not on any other buttons. These calls will also not follow any forwarding.

11.20 Logged Out

If you are logged out from any phone, you are treated as being busy to receiving any calls. Callers follow your forwarding settings if set or go to voicemail if available.

11.21 Login Code

You can use a login code to login at any phone on the telephone system and then use that phone as your own. It is also used to prevent access to some of your settings.

11.22 Missed Call

Missed calls are calls that ring at your phone but are not answered by you. Your 10 most recent missed calls are included in your call log.

The system administrator can configure whether missed calls should include calls that you did not answer but where answered for you by another user. For example by a user with a call coverage button set for your calls. If this mode is enabled, it will also include calls that were answered by your voicemail.

11.23 Missed Group Call

The system administrator can configure whether the telephone system should keep an internal log of missed group calls. They can then also set which groups of which you are a member, should have their missed calls shown as part of your missed calls call log. This does not require the group call to have been presented to you and missed.

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Glossary: Mobile Twinning

11.24 Mobile Twinning

Mobile twinning is twinning where your calls ring at both your phone and at another number which can be an external number.

11.25 Park Call

Parking a call is similar to holding a call. However parked calls can be retrieved by other users on the telephone system.

A call that you park and leave parked for too long will recall to your phone. The recall will ignore any do not disturb and forwarding settings, recalling to the phone from which it was parked.

11.26 Park Slot Number

11.27 Ringing Line Preference

This setting is controlled by your system administrator and is normally on. When you are not connected to a call, if you receive an incoming call, ringing line preference will make the alerting appearance button your selected appearance button. You can answer the call by just lifting the handset without having to press the button to select it first.

Without ringing line preference, to answer the call on the alerting appearance button, you must press the appearance button to select it manually.

11.28 Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

11.29 Small Community Network

Several IP Office telephone systems can be connected together to form a Small Community Network. You can then dial the user on other systems in the same way as for internal calls on your own system. The remote users are listed in the directory.

The system administrator can also configure which groups are accessible across the network. You may also be able to hot desk to a phone located on another system in the network.

11.30 System Administrator

The system administrator is able to make or arrange changes to the telephone system configuration. They are able to see and change most of your user settings.

11.31 System Phone User

Your system administrator can configure some user's as system phone users. They will be able to access a range of additional functions such as adding and deleting system directory entries.

11.32 Twinning

Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning and mobile twinning .

62 63

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Index

Abbreviate Ring 60 Abbreviated Dial Button 58 Add

to conference call 32 Administrator 63 Appearance Button

Call Coverage 60

Line Appearance 62 Appearance Buttons 60 Apperance Buttons

Bridged Appearance 60

Call Appearance 60 Auto Answer 18

Button 57 Auto Dial

Button program 55 Auto Dial Button 58 Auto Hold 60 Automatic Intercom 18

Button 57

Blind Transfer 27 Bridged Appearance 60 Broadcast 18, 58

Answer 22 broken dial tone 45, 48, 57, 60, 61 Button

Abbreviate Dial 58

Auto Answer 57

Auto Dial 58

Automatic Intercom 57

Call Forwarding All 57

Callback 58

Conference 57

Dial Voice 57

Do Not Disturb 57

Feature Codes 56

Forward All 57

Forward Unconditional 57

Functions 57

Group Page 58

Hunt Group Night Service 57

Intercom 57

Internal Auto Answer 57

Last Number Redial 57

Night Service 57

No Calls 57

Page 58

Priority Call 58

Program a feature 56

Program Auto Dial 55

Redial 57

Ring Back 58

Speed Dial 58

Transfer 58

User 58

Voicemail 58

Call

Answer a Page 22

Auto Answer 18

Automatic Intercom 18

Index

Broadcast 18, 58 Dial Direct 18 Direct Voice 18 Drop 27 End 27 Handsfree 27 Headset 27 Hold a Conference 33 Intercom Dial 18 Page 18, 58 Page Direct 18 Park 29 Personal Speed Dial 19 Pickup 23 Priority Call 18, 58 Release 27 Ride 29 Speed Dial 19 System Speed Dial 19 Transfer 27 Unpark 29

Volume 26 Call Appearance Button 60 Call Apperance

Virtual 16 Call Coverage Button 60 Call Log

Missed Calls 62

Missed Group Calls 62 Call Park ID 29, 63 Call Pickup

Direct 23

Group 23

Short Cde 10, 23 Callback 17, 58

Button 58

When Free 57

When Next User 57 Calls

Switch 26 Code 23, 28, 29, 32, 36, 38, 43, 44, 45, 46, 47, 48, 63 Conference

Add call 32

Button 57

Hold 30, 32, 33

Maximum Parties 32

Music on hold 30, 32, 33

Short Code 10, 32

Transfer a Call 33

Dial Direct 18 Dial tone

Broken 45, 48, 57, 60, 61 Dial Voice

Button 57 Dialing Code 23, 28, 29, 32, 36, 38, 43, 44, 45, 46, 47, 48,

63 Direct Call Pickup 23 Direct Voice 18 Divert

All 45, 61

Busy 46, 61

No Answer 47, 61 Divert All

Button 57 Do Not Disturb 48, 57, 60

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Do Not Disturb 48, 57, 60

Button 57 Exceptions 61 Priority Call 18, 58 Short Code 10, 48

Drop Call 27

End Call 27

Feature Codes

Button 56

Follow Me

Here 43, 61 Short Codes 10, 43 To 43, 61

Forward

All 45, 61 Busy 46, 61 Busy Short Code 10, 44, 46, 47 No Answer 47, 61 No Answer Short Code 10, 44, 46, 47 Unconditional 45, 61

Forward Unconditional

Button 57 Short Codes 10, 44, 45

Group 28, 62

Missed Calls 62 Night Service Button 57 Page Button 58

Short Code 10, 28 Group Call Pickup 23 Group Pickup

Short Code 10, 23

Handset

Volume 26 Handsfree 27 Hangup 27 Headset 27 Held call

Transfer 27, 30, 33 Hold

Auto Hold 60

Conference 30, 32, 33

Transfer 27, 30, 33 Hunt Group 28, 62

See Group 57

Idle Line Preference 62 Intercom

Button 57 Intercom Dial 18 Internal Auto Answer

Button 57 Internal twinning 63

Last Number Rdial 17, 57 Last Number Redial

Button 57 Line Appearance 62 Line Preference

Idle Line Preference 62

Ringing 63

Short Code 10, 38 Login Code 62 Logout

Short Code 10, 38

Mailbox 58

Short Codes 10, 36 Missed Calls 62

Group 62 Mobile twinning 49, 63 Music on hold 30, 32, 33

Network 63 Night Service 57 No Answer

Forward 47, 61 No Calls 48, 57, 60

Button 57

Exceptions 61

Priority Call 18, 58

Page 18, 58

Answer 22

Button 58

Direct 18 Park 29

Short Code 10, 29 Park Slot ID 29, 63 Pickup

Direct 23

Group 23

Short Code 10, 23 Priority Call 18, 58

Button 58 Program

Personal Speed Dial 19

Speed Dial 19

Redial 17, 57

Button 57 Release 27 Ride 29 Ring

Abbreviated 60

Attention Ring 60 Ring Again 17, 57, 58 Ring Back 17, 57, 58

Button 58 Ringer

Sound 52

Volume 52 Ringing Line Preference 63

SCN 63 Send All Calls 45, 61 Settings

Personal Speed Dial 19

Ringer Sound 52

Ringer Volume 52

Speed Dial 19 Short Code 23, 28, 29, 32, 36, 38, 43, 44, 45, 46, 47, 48,

Do Not Disturb 10, 48

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Short Codes

Conference 10, 32 Follow Me 10, 43 Forward on Busy 10, 44, 46, 47 Forward on No Answer 10, 44, 46, 47 Forward Unconditional 10, 44, 45 Group 10, 28 Login 10, 38 Logout 10, 38 Mailbox 10, 36 Park 10, 29 Pickup 10, 23 Unpark 10, 29

Voicemail 10, 36 Slot Number 29, 63 Small Community Network 63 Sound 52 Speaker 27

Volume 26 Speech

Volume 26 Speed Dial

Personal 19

Program 19

System 19 Speed Dial Button 58 Supervised Transfer 27 Switch Calls 26 System

Administrator 63

System Phone 63 System Short Code 23, 28, 29, 32, 36, 38, 43, 44, 45, 46,

47, 48, 63

Transfer 27, 58

Held call 27, 30, 33

Using a Conference 33 Twinning 63

Internal Twinning 49, 62

Mobile Twinning 49, 63

Unpark 29

Short Code 10, 29 Unsupervised Transfer 27 User Button 58

Virtual Call Appearances 16 Voicemail 58

Short Codes 10, 36 Volume

Call 26

Ringer 52

Index

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Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any

particular order or contract. The company reserves the right to make alterations

or amendments to the detailed specifications at its discretion. The publication of

information in this document does not imply freedom from patent or other

protective rights of Avaya or others.

All trademarks identified by the ® or ™ are registered trademarks or trademarks,

respectively, of Avaya Inc. All other trademarks are the property of their

respective owners.

This document contains proprietary information of Avaya and is not to be

disclosed or used except in accordance with applicable agreements.

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AVAYA T7000 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning and mobile twinning .