Avaya System-wide Call Appearance User Manual
Business Communications Manager
System-wide Call Appearance (SWCA)
Features Card
© 2006 Nortel Networks
N0004972 02.01
About System-wide Call Appearance (SWCA) keys
The System-wide Call Appearance (SWCA) feature allows you to park
incoming and outgoing calls on your system so the call is available to other
telephones in the system. Using this feature frees the line used by the call.
Note: Your telephone must have a free Intercom key to pick up SWCA calls.
SWCA assignments can be programmed onto buttons with indicators or as
non-appearance assignments on telephones that do not have buttons or
where the indicator buttons are already assigned to other features.
Identifying SWCA buttons
Line 1
Line 2
SWCA1
SWCA2
SWCA3
If possible, assign the same set of buttons to
the same SWCA user codes for all
telephones in the call group.
You can name the keys anything, but it helps
to have some reference to the SWCA code.
If you need to find out which code has been
assigned to a button, use Button Inquiry
(FEATURE *0).
SWCA4
SWCA5
SWCA6
Intercom
Intercom
Indicate the label for your SWCA
buttons
Telephone key # SWCA code
FEATURE *521
FEATURE *522
FEATURE *523
FEATURE *524
FEATURE *525
FEATURE *526
FEATURE *527
FEATURE *528
FEATURE *529
FEATURE *530
FEATURE *531
FEATURE *532
FEATURE *533
FEATURE *534
FEATURE *535
FEATURE *536
Adding SWCA assignments to your telephone
SWCA codes can be assigned by your system administrator. Also, you can
assign these codes on memory buttons at your telephone:
1 Enter FEATURE *3 2 Select a memory button
with an indicator
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3 Enter a SWCA code
(FEATURE
*521 to *536)
Non-visible SWCA assignments
Non-visible SWCA assignments are configured by your system
administrator to each telephone. If your telephone has SWCA assignments
that do not appear on buttons, your system administrator will advise you
about which codes are assigned to your telephone. This will occur if you are
using a 7000 or 7100 digital phone or if your telephone memory buttons are
all assigned to other features.
Unassigned SWCA calls
It is not necessary to have SWCA codes assigned to your telephone to park
or unpark a SWCA call. You can park or retrieve a call to or from any
SWCA position by entering the relevant SWCA code (FEATURE
*536). Use one of the following features to inform your colleagues where the
call is parked: page (FEATURE
messaging (FEATURE
1).
60), voice call (FEATURE 66), or
Managing calls using SWCA keys
Receiving a call and assigning it to a SWCA key
Your system administrator will tell you how your system works:
The system may be programmed in one of the following ways:
*521 to
1 An incoming call
automatically assigns to a
free SWCA assignment
when the call is answered.
To park the call, press the
SWCA key a second time
or enter the SWCA code.
Answering a second call: The original call is automatically parked on an available SWCA
code. For this instance to occur, your system must be set for Full Autohold
(FEATURE
73).
2 You press an available
SWCA key or enter an
available SWCA code to
park the call to that key.
3 When you press HOLD,
the call parks on an
available SWCA
assignment assigned to your
telephone.
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