Avaya System-wide Call Access User Manual

System-wide Call Appearance (SWCA)
Features Card

Avaya Business Communications Manager

Release 6.0

Document Status: Standard

Document Number: NN40010-101

Document Version: 04.02

Date: October 2010

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About System-wide Call Appearance (SWCA) keys

Use the System-wide Call Appearance (SWCA) feature to park incoming and outgoing calls on
your Avaya Business Communications Manager (Avaya BCM) 6.0 system and, at the same time,
provide call appearance of the call to a group of telephones. Using this feature frees the line used
by the call and allows another user to pick up the call at any telephone that has been assigned the
same SWCA keys.

Note: Your telephone must have an available intercom key to pick up SWCA
calls.

Label your telephone keys to provide information about the code used to program each key (see
Table 1).

Table 1: SWCA keys labels

3

Assigning SWCA keys

Line 1

Line 2

SWCA1

SWCA2

SWCA3

If possible, assign the same set of buttons to
the same SWCA user codes for all
telephones in the call group.

You can name the keys anything, but it helps
to have some reference to the SWCA code
that is saved on the key.

To find out which code has been assigned to
a button, use Button Inquiry (FEATURE *0).

SWCA4

SWCA

SWCA6

Intercom

Intercom

Indicate the label for your SWCA
keys

Table 2:

Telephone key # SWCA code

FEATURE *521

FEATURE *522

FEATURE *523

FEATURE *524

FEATURE *525

FEATURE *526

FEATURE *527

FEATURE *528

FEATURE *529

FEATURE *530

FEATURE *531

FEATURE *532

FEATURE *533

FEATURE *534

FEATURE *535

System-wide Call Appearance (SWCA) Features Card