Avaya System Start Up BCM50 Rls 6.0 User Manual

BCM50 Rls 6.0

System Start Up

Task Based Guide

BCM50 System Start Up

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Downloading documents

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Contact Avaya Support

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be reproduced in any form without the prior written permission of a duly authorised representative of ITEL.

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Table of Contents

System Start Up ................................................................ 6

Overview .......................................................................................... 6

Required Information ....................................................................... 6

Standalone ......................................................................................................... 6

LAN Connection ................................................................................................. 7

WAN Connection ............................................................................................... 8

Flow Chart ....................................................................................... 9

Obtaining a Keycode File ............................................................... 10

PC Configuration ........................................................................... 11

Physical Connection to the BCM ..................................................................... 12

Testing the IP connection using Ping .............................................................. 12

Installing the Element Manager Application ................................... 13

Element Manager Connection to the BCM ...................................................... 19

Software Keycodes ........................................................................ 21

Configuring the LAN IP Address .................................................... 24

Configuring DHCP ......................................................................... 28

Setting the System Name .............................................................. 31

Setting the Date and Time ............................................................. 32

Setting the Start DN and Telephony Region .................................. 34

Initialising CallPilot Manager .......................................................... 36

Media Bay Modules ....................................................................... 38

Media Bay Module Configuration ..................................................................... 38

Configuring the Media Bay Modules ................................................................ 38

Trunk Media Bay Modules ............................................................................... 39

PRI Modules .................................................................................................... 39

DASS2 Modules ............................................................................................... 46

DPNSS Modules .............................................................................................. 50

BRI Module ...................................................................................................... 53

CTM/GATM (4 and 8 port) Module .................................................................. 56

Station Media Bay Modules ............................................................................. 58

DSM 16/32 Modules ........................................................................................ 59

ASM Analog Station Module Configuration ..................................................... 61

Combination Modules ...................................................................................... 62

Connecting the BCM to the Network .............................................. 65

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Registering IP Terminals ................................................................ 65

Additional Information .................................................... 67

Startup Profile Configuration Tool .................................................. 67

Before Configuring the Startup Profile Configuration Tool .............................. 67

Obtaining the Startup Profile Configuration Tool ............................................. 69

Startup Profile Settings .................................................................................... 74

Running the Startup Profile .............................................................................. 79

Next Step ......................................................................................................... 80

Keycode Credit System ................................................................. 80

Avaya Documentation Links .......................................... 82

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System Start Up

Overview

This guide details the steps required to set the BCM to a basic working state. When the procedures described in this document have been applied the BCM will be able to perform basic call operations, and the system will then be ready for further configuration such as Telephony Services, Contact Centre, etc.

It is assumed that the BCM has been installed and connected to a power supply before starting this guide.

Required Information

Obtain the following parameter values from the customer’s network administrator. The information required depends on what type of network the BCM is to be installed in.

Standalone

In this situation, the BCM is connected directly to a PC.

The required information for this situation would be:

 BCM System ID  BCM Name  Telephony Region  Time Zone  Time Source

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 DHCP On/Off?  License File (Keycode File)  Telephony Template  Start DN of the system  Public/Private Received digits  CallPilot Region  CallPilot Password  CallPilot User Interface (UI) Style  CallPilot Attendant DN  Lines to assign to CallPilot Auto-Attendant

LAN Connection

In this situation, the BCM is connected to a Local Area Network.

In addition to the information required for a Standalone installation, you now need the following details:

 IP Address and Subnet Mask for the BCM  If using DHCP, Network Default Gateway,  Domain Name of the DNS server (if the customer has a separate DNS

Server)

 IP Address(es) of the DNS server (if relevant)  IP Telephony Registration details (enable, password etc.)

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WAN Connection

This scenario only relates to a BCM50(b)e installation. The WAN information required for BCM50(b)e models will be entered in the

BCM50(b)e Wizards. Refer to the BCM50 Router Wizards Guide.

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Configure a PC to connect to the BCM: refer to the PC Configuration section of this guide.

Enter Keycodes to unlock features/functionality: refer to the Software Keycodes section of this guide.

Which model of BCM50 is being installed?

Obtain the Keycode file: refer to the Obtaining a Keycode file section of this guide.

Standard BCM50

BCM50e

Configure the Router IP Address & DHCP settings: refer to the BCM50 Router LAN Settings guide.

Install Element Manager & Connect to the BCM50: refer to the Installing the Element Manager Application section of this guide.

Configure the BCM50 IP Address: refer to the

Configuring the LAN IP Address section of this guide.

Set the name of the BCM50: refer to the Setting the System Name section of this guide.

Ensure the date & Time is correct: refer to the Setting the Date & Time section of this guide.

Configure Telephony Region & Start DN: refer to the Setting

the Start DN & Telephony Region section of this guide.

Initialise CallPilot Manager: refer to the Initialising CallPilot Manager section of this guide.

If the BCM50 is to be connected to the network, refer to the Connecting the BCM to the Network section of this guide.

Configure the DHCP: refer to the Configuring DHCP section of this guide.

Configure the Media Bay Modules: refer to the Media Bay Modules section of this guide.

Flow Chart

The flow chart outlines the steps involved in System Start-Up:

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Obtaining a Keycode File

Keycodes unlock features and applications on the BCM. Without applying Keycodes it would not even be possible to make a telephone call!

This section describes how to obtain the Keycode file. Keycodes are generated based on two inputs:

 The BCM System ID  Software Authorisation Codes

Software Authorisation Codes are orderable items, and are supplied in paper form.

There are a number of ways to find the BCM System ID. To find the System ID without powering up the BCM:

1. Look on the underside of the BCM.

2. You will notice a label with three bar codes on it. The bottom bar code is the System ID and is labelled SystemID/MAC (it is linked to the MAC address of the BCM50 LAN ports).

3. Make a note of the System ID; you will need it for Keycode generation. It will also be required if you wish to use the Startup Profile Configuration Tool (refer to the Startup Profile Configuration Tool section of this guide for details of the Startup Profile procedure.)

4. Contact your Keycode supplier and supply the System ID and Authorisation Codes.

5. You should receive a Keycode file, which will be entered during the Start Up procedure.

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PC Configuration

The BCM50 has a dedicated OAM port. It is recommended that you perform any maintenance/configuration from this port. There are also:

 1 x dedicated LAN Port on BCM50, & 5 x dedicated LAN Ports on

BCM50e

 2 x dual function ports that act as expansion ports for Media Bay

Modules, and also LAN ports

A PC/laptop can be configured to connect to the BCM OAM in two ways:

 Set your PC/laptop to obtain an IP Address automatically (preferred ,

as DHCP is always operating on the OAM port)

 Manually set your PC/laptop’s IP Address (IP Address: 10.10.11.2,

Subnet Mask: 255.255.255.252)

 (Note that the OAM port default settings are IP Address: 10.10.11.1,

Subnet Mask: 255.255.255.252)

The default setting for the LAN Ports is:

 IP Address: 192.168.1.2  Subnet Mask: 255.255.255.0

For information concerning configuring the network settings of your PC, refer to the Networking Essentials Guide.

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Physical Connection to the BCM

The BCM50 OAM port can accommodate either a patch cable or a cross-over cable.

One end of the cable is connected to the PC network card, the other end to the OAM port of the BCM.

Testing the IP connection using Ping

When a physical connection has been made, you should next test the

connection by “pinging” the BCM. This test is performed on the Laptop/PC

that is connected to the BCM.

1. Go to the Start button on your Windows desktop, and select Run.

2. Type command and press OK. This will bring up the MS-DOS / command prompt.

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Note: Java Runtime Environment must be installed on the PC used to access Application Launcher. Visit www.java.com to download this.

3. Type ping followed by the default IP Address of the LAN port you are connected to (OAM = 10.10.11.1, LAN Core = 192.168.1.2). Press Enter.

4. There are differing responses that may now be displayed.

a. If a Reply is received from the BCM (as displayed below) the IP

connection is working.

b. If any other response is displayed, check the IP settings of your

laptop/PC and the physical connection between the laptop/PC and BCM.

Installing the Element Manager Application

Element Manager is the application that allows configuration of the BCM via a PC/laptop.

Note: You must ensure you are using the correct version of Element Manager. The version supplied with the BCM will be the correct version.

The application should be installed on the PC/laptop that is required to perform configuration.

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1. Point your web browser at the BCM’s IP Address.

2. You may get presented with the Certificate Error window. If so, click on the Continue to this website (not recommended) link.

3. If you see the following information box, click Yes.

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4. You may be presented with a second certificate error message. To avoid seeing the message again, tick the Always trust content from this publisher box, and click Yes.

5. Again, you may be presented with a security warning. Tick the Always trust content from this publisher box to avoid seeing the message in future, and click Run.

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6. You will be asked to enter the BCM account credentials. Tick the Save Credentials and Auto-Login boxes for easier future access. Click OK when the account details have been entered.

7. In the Application Launcher window, ensure the Main tab is selected. Click on the BCM button to ensure the required list of applications are present.

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8. From the list of Applications, select Business Element Manager and click on the Run button.

9. The download progress will display.

10. In the Node List Import window, you can browse to a folder containing a previous BEM installation (e.g. to import previous BEM nodes) and click on Open. Alternatively, click on Cancel to continue.

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Note: Subsequent launches of Element Manager from Application Launcher or via Start, Programs or desktop shortcut will show configured Elements, and retain Element Manager settings.

11. If there hasn’t been a previous installation of Element Manager an

“empty” version (i.e. no preconfigured settings or Elements) will be

presented. If you selected a folder containing a previous installation in the last step, the existing nodes will be listed in the Element Navigation Panel.

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Element Manager Connection to the BCM

To access Element Manager for configuration purposes:

1. To access the Business Element Manager application from the Start Menu, navigate to Start, Programs, Avaya, Business Communications Manager, Business Element Manager.

2. Alternatively, double-click on the Business Element Manager desktop icon.

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3. You will be presented with the Element Manager interface.

4. Open the Network Elements folder and select the IP Address of the BCM.

5. Enter the User Name of the BCM in the User Name field, by default this is nnadmin. Then enter the Password in the Password field, by default the password is PlsChgMe!. Click the Connect button.

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6. A warning screen will appear, read the warning and click OK.

7. You will be presented with the Element Manager interface.

Software Keycodes

Note: If you have already applied the Keycodes via the Startup Profile, you

can proceed to the Initialising CallPilot Manager section. Keycodes are entered in the Keycodes section of Element Manager, and are

entered as a file containing a range of features Note: When entering the Keycode file, you may be asked to reboot the BCM.

Certain features such as VoIP G/W Trunks, require the BCM to be rebooted.

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Note: For new un-configured BCM systems, the Status fields will state IDLE and the Data fields will show a value of 0.

Use the following procedure to load a Keycode file.

1. Access Element Manager (refer to Element Manager Connection to the BCM section of this guide).

2. In Element Manager, click on the Configuration tab, open the System folder and click on Keycodes.

3. To load a keycode file, click on the Load Keycode File button.

4. Browse to the location of the file and select it. Click Open.

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Note: The feature status change in the keycodes panel may take up to one minute to display depending on the system load and component response. You can refresh the keycode window to see the feature status change, after adding the keycode file, by selecting the refresh button in Element Manager. Some keycodes require the BCM to be rebooted.

5. The features will be applied and viewable in the Feature Licenses table.

6. If you prompted to reboot the BCM after entering the keycode file select the Administration tab followed by Utilities, Reboot and then click the Reboot button.

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Configuring the LAN IP Address

If the IP Address of the BCM system requires changing, i.e. to suit the customer’s network, use the following procedure.

Note: If configuring a BCM50(b)e, you must ensure that the Router LAN IP Address and the BCM LAN IP address are on the same subnet. Refer to the BCM50 Router LAN Settings guide for more information.

All LAN ports will use this IP Address, unless VLANs are to be configured (refer to the VLANs Guide for more information). The LAN IP Address does not apply to the OAM port.

1. Access Element Manager (refer to Element Manager Connection to the BCM section of this guide).

2. In the Configuration tab open the System heading and click on IP Subsystem.

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3. Click on the LAN Interfaces tab. Select the Customer LAN row, and click Modify in the lower part of the screen.

4. Enter the IP Settings as required. You can choose to:

 Obtain an IP Address, Subnet Mask, and Default Gateway

automatically (refer to the DHCP Guide for more information on BCM and DHCP).

 Enter an IP Address, Subnet Mask and Default Gateway

manually.

Note: If there is an existing DHCP server on the network, it is recommended that you specify a static IP Address for the BCM. See the network administrator about obtaining a static IP Address. Obtaining an IP Address automatically should generally only be selected when the BCM is acting as the DHCP Server for the network. Alternatively, consult the network administrator about reserving an IP Address for the BCM on their DHCP server.

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