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System Start Up BCM450 Rls 6.0
User Manual
92 pgs2.85 Mb0

Avaya System Start Up BCM450 Rls 6.0 User Manual

BCM450 Rls 6.0
System Start Up
Task Based Guide
Copyright © 2010 Avaya Inc. All Rights Reserved.
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Table of Contents
System Start Up ................................................................ 6
Overview .......................................................................................... 6
Required Information ....................................................................... 6
Standalone ......................................................................................................... 6
LAN Connection ................................................................................................. 7
Flow Chart ....................................................................................... 8
Obtaining a Keycode File ................................................................. 9
PC Configuration ........................................................................... 10
Physical Connection to the BCM ..................................................................... 11
Testing the IP connection using Ping .............................................................. 11
Installing the Element Manager Application ................................... 13
Element Manager Connection to the BCM ...................................................... 17
Software Keycodes ........................................................................ 20
Configuring the LAN IP Address .................................................... 22
Configuring DHCP ......................................................................... 26
Setting the System Name .............................................................. 29
Setting the Date and Time ............................................................. 30
Setting the Start DN and Telephony Region .................................. 32
Configuring the Received Number Lengths ................................... 34
Initialising CallPilot Manager .......................................................... 36
Telephony Resources Configuration .............................................. 38
General Numbering Considerations ................................................................ 38
IP Trunk Configuration ..................................................................................... 41
IP Sets Configuration ....................................................................................... 43
Application DN’s Configuration ........................................................................ 45
Media Bay Module Configuration ..................................................................... 47
Media Bay Module Specific Settings ............................................................... 52
Trunk Media Bay Modules ............................................................................... 54
DTM-PRI Modules ........................................................................................... 56
DASS2 Modules ............................................................................................... 59
DPNSS Modules .............................................................................................. 60
BRI Module ...................................................................................................... 61
CTM/GATM (4 and 8 port) Module .................................................................. 64
Station Media Bay Modules ............................................................................. 65
DSM 16/32(+) Modules .................................................................................... 65
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ASM Analog Station Module Configuration ..................................................... 66
Combination Modules ...................................................................................... 67
Connecting the BCM to the Network .............................................. 68
Registering IP Terminals ................................................................ 68
Additional Information .................................................... 70
Startup Profile Configuration Tool .................................................. 70
Before Configuring the Startup Profile Configuration Tool .............................. 70
Obtaining the Startup Profile Configuration Tool ............................................. 72
Startup Profile Settings .................................................................................... 77
Running the Startup Profile .............................................................................. 82
Next Step ......................................................................................................... 82
Configuring the Fibre Expansion Module ....................................... 83
Keycode Credit System ................................................................. 89
Avaya Documentation Links .......................................... 91
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System Start Up
Overview
This guide details the steps required to set the BCM to a basic working state. When the procedures described in this document have been applied the BCM will be able to perform basic call operations, and the system will then be ready for further configuration such as Telephony Services, Call Centre, etc.
It is assumed that the BCM has been installed and connected to a power supply before starting this guide.
Required Information
Obtain the following parameter values from the customer’s network administrator. The information required depends on what type of network the BCM is to be installed in.
Standalone
In this situation, the BCM is connected directly to a PC.
The required information for this situation would be:
BCM System ID BCM Name Telephony Region Time Zone Time Source DHCP On/Off?
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License File (Keycode File) Telephony Template Start DN of the system Public/Private Received digits CallPilot Region CallPilot Password CallPilot User Interface (UI) Style CallPilot Attendant DN Lines to assign to CallPilot Auto-Attendant
LAN Connection
In this situation, the BCM is connected to a Local Area Network.
In addition to the information required for a Standalone installation, you now need the following details:
IP Address and Subnet Mask for the BCM If using DHCP, Network Default Gateway, Domain Name of the DNS server (if the customer has a separate DNS
Server)
IP Address(es) of the DNS server (if relevant) IP Telephony Registration details (enable, password etc.)
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Configure a PC to connect to the BCM: refer to the PC Configuration section of this guide.
Enter Keycodes to unlock features/functionality: refer to the Software Keycodes section of this guide.
Ensure IP Sets, IP Trunks, and Media Bay Modules have correct DN/line numbers and are enabled: refer to the Telephony
Resources Configuration
section of this guide.
Obtain the Keycode file: refer to the Obtaining a Keycode file section of this guide.
Install Element Manager & Connect to the BCM: refer to the Installing the Element Manager Application section of this guide.
Configure the BCM IP Address: refer to the Configuring the LAN IP Address section of this guide.
Set the DHCP mode (standard BCM only): refer to the Configuring DHCP section of this guide.
Set the name of the BCM: refer to the Setting the System Name section of this guide.
Ensure the date & Time is correct: refer to the Setting the Date & Time section of this guide.
Configure Telephony Region & Start DN: refer to the Setting
the Start DN & Telephony Region section of this guide.
Initialise CallPilot Manager: refer to the Initialising CallPilot Manager section of this guide.
If the BCM is to be connected to the network, refer to the Connecting the BCM to the Network section of this guide.
Obtain the required information from the network administrator etc: refer to the Required Information section of this guide.
Set the Received Number lengths: refer to the
Configuring the Received Number Lengths section of
this guide.
Install Media Bay Modules: refer to the Installing the Media Bay Modules section of the Media Bay Modules guide.
Flow Chart
The flow chart outlines the steps involved in System Start-Up:
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Obtaining a Keycode File
Keycodes unlock features and applications on the BCM. This section describes how to obtain the Keycode file.
Keycodes are generated based on two inputs:
The BCM System ID Software Authorisation Codes
Software Authorisation Codes are orderable items, and are supplied in paper form.
There are a number of ways to find the BCM System ID. To find the System ID without powering up the BCM:
1. Look at the front panel of the BCM.
2. You will notice a vertical label on the right hand side of the Base Function Tray. The System ID will be displayed on this label.
3. Make a note of the System ID; you will need it for Keycode generation. It will also be required if you wish to use the Startup Profile Configuration Tool (refer to the Startup Profile Configuration Tool section of this guide for details of the Startup Profile procedure.)
4. Contact your Keycode supplier and supply the System ID and Authorisation Codes.
5. You should receive a Keycode file, which will be entered during the Start Up procedure.
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PC Configuration
The BCM has a dedicated OAM port. It is recommended that you perform any maintenance/configuration from this port. There are also 2 dedicated LAN ports for connecting to the network
A PC/laptop can be configured to connect to the BCM OAM in two ways:
Set your PC/laptop to obtain an IP Address automatically (preferred ,
as DHCP is always operating on the OAM port)
Manually set your PC/laptop’s IP Address (IP Address: 10.10.11.2,
Subnet Mask: 255.255.255.252)
(Note that the OAM port default settings are IP Address: 10.10.11.1,
Subnet Mask: 255.255.255.252)
The default setting for the LAN Ports is:
IP Address: 192.168.2.2 Subnet Mask: 255.255.254.0 Default Gateway 192.168.1.1
For information concerning configuring the network settings of your PC, refer to the Networking Essentials Guide.
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Physical Connection to the BCM
The BCM OAM port can accommodate either a patch cable or a cross-over cable.
One end of the cable is connected to the PC network card, the other end to the OAM port of the BCM.
Testing the IP connection using Ping
When a physical connection has been made, you should next test the
connection by “pinging” the BCM. This test is performed on the Laptop/PC
that is connected to the BCM.
1. Go to the Start button on your Windows desktop, and select Run.
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2. Type cmd and press OK. This will bring up the MS-DOS / command prompt.
3. Type ping followed by the default IP Address of the LAN port you are connected to (OAM = 10.10.11.1, LAN Port = 192.168.2.2). Press Enter.
4. There are differing responses that may now be displayed.
a. If a Reply is received from the BCM (as displayed below) the IP
connection is working.
b. If any other response is displayed, check the IP settings of your
laptop/PC and the physical connection between the laptop/PC and BCM.
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Note: Java Runtime Environment must be installed on the PC used to access Application Launcher. Visit www.java.com to download this.
Installing the Element Manager Application
Element Manager is the application that allows configuration of the BCM via a PC/laptop.
Note: You must ensure you are using the correct version of Element Manager. The version supplied with the BCM will be the correct version.
The application should be installed on the PC/laptop that is required to perform configuration.
1. Point your web browser at the BCM’s IP Address.
2. You may get presented with the Certificate Error window. If so, click on the Continue to this website (not recommended) link.
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3. If you see the following information box, click Yes.
4. You may be presented with a second certificate error message. To avoid seeing the message again, tick the Always trust content from this publisher box, and click Yes.
5. Again, you may be presented with a security warning. Tick the Always trust content from this publisher box to avoid seeing the message in future, and click Run.
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6. You will be asked to enter the BCM account credentials. Tick the Save Credentials and Auto-Login boxes for easier future access. Click OK when the account details have been entered.
7. In the Application Launcher window, ensure the Main tab is selected. Click on the BCM button to ensure the required list of applications are present.
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8. From the list of Applications, select Business Element Manager and click on the Run button.
9. The download progress will display.
10. In the Node List Import window, you can browse to a folder containing a previous BEM installation (e.g. to import previous BEM nodes) and click on Open. Alternatively, click on Cancel to continue.
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Note: Subsequent launches of Element Manager from Application Launcher or via Start, Programs or desktop shortcut will show configured Elements, and retain Element Manager settings.
11. If there hasn’t been a previous installation of Element Manager an
“empty” version (i.e. no preconfigured settings or Elements) will be
presented. If you selected a folder containing a previous installation in the last step, the existing nodes will be listed in the Element Navigation Panel.
Element Manager Connection to the BCM
To access Element Manager for configuration purposes:
1. To access the Business Element Manager application from the Start Menu, navigate to Start, Programs, Avaya, Business Communications Manager, Business Element Manager.
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2. Alternatively, double-click on the Business Element Manager desktop icon.
3. You will be presented with the Element Manager interface.
4. Open the Network Elements folder and select the IP Address of the BCM.
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5. Enter the User Name of the BCM in the User Name field, by default this is nnadmin. Then enter the Password in the Password field, by default the password is PlsChgMe!. Click the Connect button.
6. A warning screen will appear, read the warning and click OK.
7. You will be presented with the Element Manager interface.
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Note: For new un-configured BCM systems, the Status fields will state IDLE and the Data fields will show a value of 0.
Software Keycodes
Note: If you have already applied the Keycodes via the Startup Profile, you
can proceed to the Initialising CallPilot Manager section. Keycodes are entered in the Keycodes section of Element Manager, and are
entered as a file containing a range of features Note: When entering the Keycode file, you may be asked to reboot the BCM.
Certain features such as VoIP G/W Trunks, require the BCM to be rebooted. Use the following procedure to load a Keycode file.
1. Access Element Manager (refer to Element Manager Connection to the BCM section of this guide).
2. In Element Manager, click on the Configuration tab, open the System folder and click on Keycodes.
3. To load a keycode file, click on the Load Keycode File button.
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4. Browse to the location of the file and select it. Click Open.
BCM450 System Start Up
5. The features will be applied and viewable in the Feature Licenses table.
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Note: The feature status change in the keycodes panel may take up to one minute to display depending on the system load and component response. You can refresh the keycode window to see the feature status change, after adding the keycode file, by selecting the refresh button in Element Manager. Some keycodes require the BCM to be rebooted.
6. If you prompted to reboot the BCM after entering the keycode file select the Administration tab followed by Utilities, Reboot and then click the Reboot button.
Configuring the LAN IP Address
If the IP Address of the BCM system requires changing, i.e. to suit the customer’s network, use the following procedure.
Both LAN ports will use this IP Address, unless VLANs are to be configured (refer to the VLANs Guide for more information). The LAN IP Address does not apply to the OAM port.
1. Access Element Manager (refer to Element Manager Connection to the BCM section of this guide).
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2. In the Configuration tab open the System heading and click on IP Subsystem.
3. Click on the LAN Interfaces tab. Select the Customer LAN row, and click Modify in the lower part of the screen.
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4. Enter the IP Settings as required. You can choose to:
Obtain an IP Address, Subnet Mask, and Default Gateway
automatically (refer to the DHCP Guide for more information on BCM and DHCP).
Enter an IP Address, Subnet Mask and Default Gateway
manually.
Note: If there is an existing DHCP server on the network, it is recommended that you specify a static IP Address for the BCM. See the network administrator about obtaining a static IP Address. Obtaining an IP Address automatically should generally only be selected when the BCM is acting as the DHCP Server for the network. Alternatively, consult the network administrator about reserving an IP Address for the BCM on their DHCP server.
5. If you enter an IP Address manually, you will see the following WARNING box before you can configure the remaining fields. Click OK.
6. For manual configuration, continue entering the settings in the other fields, and click OK.
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7. If Obtaining an IP Address dynamically, tick the Obtain IP address dynamically box. You will see the following WARNING box.
8. Click OK in the WARNING box, and click OK again in the Modify IP Settings box.
9. You may lose your connection to Element Manager. You will not need to reboot the BCM. Click the OK button, and reconnect to the BCM using the new IP address (unless connected via the OAM port).
10. If the BCM is obtaining its network settings via DHCP (either its own DHCP server or one that resides on the network), you can choose to renew the network settings. To do so, click Renew IP Address.
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11. DNS settings can also be entered, if you are not receiving this information via DHCP. In the IP Subsystem area, click on the General
Settings tab, and enter the relevant DNS information in the DNS Settings fields.
Configuring DHCP
The BCM can be used as the main DHCP server for the network, or it can be used to provide DHCP information to IP Sets only. Alternatively, DHCP can be disabled on the BCM if DHCP requirements are being provided by another device on the network.
Note: For full instructions on configuring DHCP, refer to the DHCP Guide.
1. From the Configuration tab, open the Data Services folder, and select DHCP Server.
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2. Select the General Settings tab. It is normally selected by default.
3. Configure the DHCP server attributes as required.
4. The BCM does not automatically create an address range of IP Addresses for allocation to DHCP clients. If the BCM is to be configured as a DHCP server (for IP Phones only or all devices) you will need to create an address range. Click on the Address Ranges tab.
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Note: For full details concerning the registration and configuration of IP Phones, refer to the IP Telephony Guide.
Attribute
Value
Description
The DHCP Server is
Disabled Enabled - IP Phones Only Enabled - All Devices
Determines the functionality of the DHCP server. Default: Enabled – IP Phones Only IP domain name
<alphanumeric character string>
The domain name of the network.
Primary DNS IP address
<IP Address, format
10.10.10.10>
The IP address of the primary DNS to be used by DHCP clients.
Secondary DNS IP address
<IP Address, format
10.10.10.10>
The IP address of the secondary DNS to be used by DHCP clients.
WINS server address
<IP Address, format
10.10.10.10>
The address of the Windows Internet Server, which resolves IP addresses on a DHCP network.
WINS node type
<drop-down menu>
The type of WINS node:
B-node: The BCM first checks the HMHOSTS
cache, then uses broadcast for name registration and resolution.
P-node:The BCM registers with a NetBIOS Name
server at startup.
M-node: Mixes B- and P-node. The BCM uses the
B-node method, and if that fails, uses the P-node method.
H-node: Uses both B- and P-node methods. B-
5. Click on the Add button. Enter the following settings and click OK:
From IP Address: Start of the range of IP Addresses to be
issued to DHCP clients
To IP Address: End of the range of IP Addresses to be
issued to DHCP clients.
Default Gateway: Gateway address for this range to use.
6. This range will be issued to DHCP clients, if the BCM is configured to be a DHCP server.
General Settings Screen Settings
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