Avaya System Overview

System Overview

Avaya Business Communications Manager

Release 6.0

Document Status: Standard Document Number: NN40170-103 Document Version: 03.0 Date: October 2010

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO T AKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Pr oduct( s) p rovided by Avaya. All content in this documentation(s) and the product(s) pr ov id ed by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms" ). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) pr ovided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from A vaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya

trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://

www.avaya.com/support

Contents

Chapter 1: Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting technical documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting product training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting help from a distributor or reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting technical support from the Avaya Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 2: BCM450 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Avaya BCM450 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Additional Avaya BCM hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Avaya BCM physical dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Avaya BCM physical interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Contents 3

Chapter 3: BCM50 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

BCM50 main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Additional BCM50 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

BCM50 physical dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

BCM50 physical interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

BCM50e BCM50a: Avaya BCM systems with integrated routers . . . . . . . . . . . . . . . . . . . . . 22

Common features and capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

BCM50e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

BCM50a . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

BCM50b, BCM50ba, and BCM50be: Avaya BCM systems with integrated BRIs . . . . . . . . . 26

Common features and capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

BCM50b . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

BCM50ba . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

BCM50be . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Chapter 4: LED strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Chapter 5: Avaya BCM expansion cabinet or unit and media bay modules . . . 31

BCM450 expansion cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

BCM50 expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Avaya BCM media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

System Overview

4 Contents

Mounting kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 6: Avaya BCM features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

New features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Existing features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

BCM450 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

BCM50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Small system wallmount bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Small system rackmount bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

IP telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Advanced Paging Productivity Pack text paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Find Me/Follow Me enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Virtual terminal capacity enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Calling Delay Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Call Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Fixed Mobile Convergence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Disabling Find Me/Follow Me for hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Voice activity detection and analog trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Disable handoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Call Forward Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Meet Me Conference Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

BCM50 and BCM450 imaging tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Programming memory buttons with names for external autodial . . . . . . . . . . . . . . . . . . 40

CLID enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Public SIP trunks for VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

SIP trunking accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Set template support for line pool assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Remote Worker support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Multi-image hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Dynamic Device Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Avaya 6120 WLAN Handset and Avaya 6140 WLAN Handset . . . . . . . . . . . . . . . . . . . . 45

System reset button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Power On Self Test logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Last failed login time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Web access on Secure Socket Layer Version 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

User account access management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Secure interface and audit logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Platform accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

User ID length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

NN40170 -103

Contents 5

Advanced Paging Productivity Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Meet Me Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Find Me/Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

InTouch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Software upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

BCM200/400 system upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

SIP trunk enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

SIP REFER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

SIP Registration for SIP user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

SIP proxy failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

RFC 2833 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

SIP trunk authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Configuration of domain and ports for remote SIP trunk endpoints . . . . . . . . . . . . . 51

Optional G.711 based transport of FAX communication . . . . . . . . . . . . . . . . . . . . . . 52

Silent Record-a-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Professional call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Activity Reporter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

R2MFC MBM support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

EU-compliant routers M222 and M252 firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

WAN failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Integrated Services Digital Network Basic Rate Interface dial-up support . . . . . . . . . . . 53

WAN failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Integrated Services Digital Network Basic Rate Interface dial-up support . . . . . . . . 54

Network Configuration Manager 6.0 support for BCM 6.0 . . . . . . . . . . . . . . . . . . . . . . . 54

Global Analog Trunk Interface localization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Analog Direct Inward Dial Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

8x16 Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Next generation IP Deskphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Hardware inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Proactive voice quality monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Ad Hoc conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Meridian Customer Defined Network Trunk Anti-Tromboning with integrated applications 56

Session initiation protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

SIP and H.323 interoperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Terminal and mobility support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Global markets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Set templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Parameter renumbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Chapter 7: Support, security, and servicing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Client operating system support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Field replaceable units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

System Overview

6 Contents

Chapter 8: Avaya BCM management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Ease of installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Remote management accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

On-box and device manageability features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Log management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Set-based administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Business Element Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Keycodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Network Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Microsoft Windows Vista operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Microsoft Windows 7 operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

BCM450 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

BCM50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Startup profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

BCM50e and BCM50a . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Business Element Manager administration interface . . . . . . . . . . . . . . . . . . . . . . . . 70

Software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Chapter 9: Avaya BCM applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Meet Me Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Mailbox Manager features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

My Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Off Premise Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Outbound Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Greeting and Spoken Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Personal Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Fax Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Find Me/Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Features included with CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Custom Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Fax Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

CallPilot options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Message networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Message Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

NN40170 -103

Contents 7

Unified messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Intelligent Contact Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Multimedia Contact Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Local Area Network Computer Telephony Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Call Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Activity Reporter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Personal Call Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Find Me/Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Professional Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

InTouch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Chapter 10: Avaya BCM compatibility matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

BCM50 hybrid configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

System Overview

8 Contents

NN40170 -103

Chapter 1

Getting started

The information in this guide applies to both the Avaya Business Communications Manager (BCM) 50 and the Avaya BCM450 platforms running Avaya BCM 6.0 software.

About this guide

This system overview gives a high-level understanding of the core capabilities and features of Avaya Business Communications Manager (Avaya BCM) 6.0.

Audience

This overview is for installers, network administrators, and others who are interested in the Avaya BCM.

Acronyms

Following is a list of acronyms used in this guide.

Acronym Description

ADID Analog direct inward dial

AMIS Audio Messaging Interchange Specification

APAC Asia Pacific

BCM Business Communication Manager

BFT Base function tray

BRI Basic Rate Interface

CALA Caribbean and Latin America

CCR Custom call routing

CDR Call Detail Recording

CEC Capacity expansion card

CIM Common information model

CTI Computer telephony integration

DDC Dynamic device configuration

DMTF Distributed Management Task Force

DN Directory number

System Overview

10 Chapter 1 Getting started

Acronym Description

DTMF Dual-tone multi frequency

FEM Fiber expansion module

FRU Field replacable unit

GASI Global Analog Station Interface

GASM Global Analog Station Module

GATI Global Analog Trunk Interface

GATM Global Analog Trunk Module

GNPS Global Network Product Support

GNTS Global Enterprise Technical Support

HDD Hard disk drive

ICC Intelligent Contact Center

ICCL ISDN call connection limit

IP Internet Protocol

ISDN Integrated services digital network

KEM Key expansion module

LAN CTE Local area network computer telephony engine

MBM Media bay module

MCDN Meridian customer defined network

MIB Management information base

MWI Message waiting indication

NCGL BCM Linux

NCM Network Configuration Manager

NCRI Network call redirection info

NRE Non Recoverable Engineering

OEM Original Equipment Manufacturer

OS Operating system

POST Power on Self Test

PSTN Public switched telephone network

PVQM Proactive voice quality monitoring

QoE Quality of Experience

SFTP Secure File Transfer Protocol

SIP Session Initiated Protocol

SMB Small and Medium Business

NN40170 -103

Acronym Description

SME Small and Medium Enterprise

SNMP Simple Network Management Protocol

VoIP Voice over Internet Protocol

VPIM Voice profile for internet mail

Related publications

This section provides a list of additional documents. For more information on the BCM 6.0 documentation suite, see Avaya Business Communications Manager 6.0 Documentation Roadmap (NN40170-119).

Avaya Business Communications Manager 450 6.0 Installation — System (NN40170-303)

Avaya Business Communications Manager 450 6.0 Maintenance (NN40170-503)

Avaya Business Communications Manager 50 6.0 Installation and Maintenance Guide

(NN40170-305)

Getting started Chapter 1 11

Avaya Business Communications Manager 6.0 Upgrade Guide (NN40170-401)

Avaya Business Communications Manager 6.0 Installation — Devices (NN40170-304)

Avaya Business Communications Manager 6.0 Configuration — System (NN40170-501)

Avaya Business Communications Manager 6.0 Configuration — Devices (NN40170-500)

Avaya Business Communications Manager 6.0 Configuration — Remote Worker (NN40171-505)

Avaya Business Communications Manager 6.0 Configuration — Telephony (NN40170-502)

Avaya Business Communications Manager 6.0 Planning and Engineering (NN40170-200)

Avaya Business Communications Manager 6.0 Administration and Security (NN40170-603)

Avaya Business Communications Manager 6.0 Fault and Performance Management

(NN40160-701)

Avaya Business Communications Manager 6.0 Troubleshooting Guide (NN40170-700)

Avaya Business Communications Manager Find Me/Follow Me Administration Guide

(NN40010-678)

Avaya Business Communications Manager Find Me/Follow Me Administration Guide (NN40010-118)

BCM50 and BCM450 Imaging Tool User Guide (NN40171-104)

Keycode Installation Guide (NN40010-301)

Meet Me Conferencing User Guide (NN40020-104)

Unified Messaging Configuration Guide (NN40080-501)

CallPilot Fax Set Up and Operation Guide (NN40080-301)

System Overview

12 Chapter 1 Getting started

CallPilot Message Networking Set Up and Operation Guide (NN40090-301)

Personal Call Manager User Guide (NN40020-103)

Intelligent Contact Center Set Up and Operation Guide (NN40040-301)

LAN CTE Configuration Guide (NN40020-602)

Call Detail Recording System Administration Guide (NN40020-605)

Personal Call Manger User Guide (NN40010-104)

Activity Reporter Administration Guide (NN40010-627)

Activity Reporter User Guide (NN40010-112)

Central Answering Position (CAP) User Guide (NN40090-106)

Expansion Module for Avaya 1100 Series IP Deskphones User Guide (NN40050-118)

IP KEM User Guide (NN40050-103)

InTouch Administration Guide (NN40170-605)

InTouch User Guide (NN40170-102)

NN40170 -103

Customer Service

Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections.

Navigation

• Getting technical documentation (page 13)

• Getting product training (page 13)

• Getting help from a distributor or reseller (page 13)

• Getting technical support from the Avaya Web site (page 13)

Getting technical documentation

To download and print selected technical publications and release notes directly from the Internet, go to www.avaya.com/support.

Getting product training

Getting started Chapter 1 13

Ongoing product training is available. For more information or to register, you can access the Web site at www.avaya.com/support. From this Web site, you can locate the Training contacts link on the left-hand navigation pane.

Getting help from a distributor or reseller

If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

Getting technical support from the Avaya Web site

The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support.

System Overview

14 Chapter 1 Getting started

NN40170 -103

Chapter 2

BCM450 hardware

The information in this chapter applies to the BCM450 platform running Avaya Business Communications Manager (Avaya BCM) 6.0.

The Avaya BCM provides private network and telephony management capability to small- and medium-sized businesses.

BCM is a complete, converged voice, and feature-rich business telephony applications solution for small business and small enterprise branch offices. BCM gives you the features and applications of traditional small office PBX and key systems plus the converged value of IP.

For more information, see “Avaya BCM features” on page 35.

Avaya BCM (as shown in Figure 1"Avaya BCM hardware—front view" (page 15)) features a new base function tray.

Figure 1 Avaya BCM hardware—front view

MBMs

Base function tray

For more information about Avaya BCM hardware, see Avaya Business Communications Manager 450 6.0 Installation — System (NN40170-303).

System Overview

16 Chapter 2 BCM450 hardware

Avaya BCM450

The primary hardware component of your BCM450 system is the main unit. Each BCM450 system must have one main unit. The main unit houses the base function tray (BFT) and has four slots for media bay modules (MBM).

You can connect your BCM450 system directly to a power source or through an optional uninterruptible power supply (UPS).

The BCM450 main unit provides call processing functions. The BFT, which is housed in the main unit, provides four connections for auxiliary equipment (auxiliary ringer, page relay, page output, and music source). The BCM450 main unit has no router, but it has two LAN ports and one OAM port. The main unit includes four slots for MBMs, and supports up to one fiber expansion module (FEM) MBM for connecting up to 6 Norstar trunk or station fibre expansion modules For more information the FEM, see Avaya Business Communications Manager 450 6.0 Installation—System (NN40170-303).

A main unit contains the following field-replaceable units:

• cooling fan

• power supply unit

• base function tray (BFT)

• hard disk drive (HDD)

• up to four MBMs

• optional capacity expansion card (CEC)

Additional Avaya BCM hardware

In addition to a main unit, the BCM450 system can include a BCM450 expansion cabinet. An expansion cabinet connects to the main unit and provides additional functionality through one or more installed media bay modules (MBM).

The Avaya BCM expansion cabinet accommodates the MBMs used by other BCM platforms. The Avaya BCM main unit can support one expansion cabinet. For more information, see “Avaya

BCM expansion cabinet or unit and media bay modules” on page 31.

BCM450 also supports an optional secondary power supply and fan, as well as an optional secondary hard disk drive for RAID disk mirroring. For more information about installing a redundant power supply or hard disk drive, see Avaya Business Communications Manager 450 6.0 Maintenance (NN40170-503).

The BCM450 is available with the following mounting options:

• rack-mount (standard 19-inch rack)

• stand-alone (feet included);

• wall-mount (optional wall-mount bracket available separately)

The wall-mount bracket is an inexpensive bracket for mounting the Avaya BCM or expansion cabinet to a wall; for more information, see “Mounting kits” on page 32.

NN40170 -103

You can rack-mount a maximum of four Avaya BCM systems directly into a standard 19-inch rack. For more information, see “Mounting kits” on page 32.

Avaya BCM physical dimensions

Table 1"BCM450 physical dimensions" (page 17) describes the physical dimensions of the Avaya

BCM main unit and expansion cabinet.

Table 1 BCM450 physical dimensions

Dimensions Avaya BCM main unit Avaya BCM expansion

cabinet

Height 7 in. (17.8 cm) 7 in. (17.8 cm)

Width 17.5 in. (44.5 cm) 17.5 in. (44.5 cm)

Depth 18 in. (45.8 cm) 18 in. (45.8 cm)

The Avaya BCM main unit and expansion cabinet design features include in following components:

BCM450 hardware Chapter 2 17

• rubber feet that allow unit installation on a desktop or a shelf

• optional wall-mount bracket kit

• optional rack-mount shelf

System Overview

18 Chapter 2 BCM450 hardware

Avaya BCM physical interfaces

Figure 2"BCM450 physical interfaces and LEDs" (page 18) maps the physical interfaces of the

BCM450 hardware.

Figure 2 BCM450 physical interfaces and LEDs

OAM port (port 0)

LAN port (port 1)

LAN port (port 2)

Music source

Auxiliary ringer

Page relay

Page output

HDD LEDs

Power LED

Status LED

COM port

DS256 expansion port

USBx2

Your Avaya BCM is equipped with the following interfaces:

• An RJ-45 jack used to connect a computer running administration software, such as Business Element Manager, to the main unit.

• Two RJ-45 jacks used to connect the customer LAN to the main unit.

• Two USB 2.0 (compatible with USB 1.1) ports used to connect USB storage devices or the data interfaces for an uninterruptible power supply (UPS) to the main unit.

• One DS256 jack to connect the BCM expansion cabinet to the BCM450 main unit.

• One auxiliary ringer jack to control the cadence of an auxiliary ringer (customer supplied).

• A page relay jack connects a floating relay contact pair. The BCM450 system uses this jack to control the external paging amplifier.

• A page output port allows generated voice paging signal to an external paging amplifier (customer supplied).

• Music on hold input supported either through the front panel jack.

You can extend the capacity of your system by using the optional “Avaya BCM expansion cabinet

or unit and media bay modules” on page 31.

NN40170 -103

Chapter 3

BCM50 hardware

The information in this chapter applies to BCM50 platforms running Avaya Business Communications Manager (Avaya BCM) 6.0.

BCM50 is available in six configurations.

• BCM50: The compact main unit, suitable for networks where you do not require integrated data-routing capability or if your networks already have an IP network.

• BCM50e: Includes an integrated Ethernet router.

• BCM50b: Includes an integrated Dual ISDN S/T BRI.

• BCM50be: Includes an Ethernet router and a Dual ISDN S/T BRI.

• BCM50ba: Includes ADSL router and a Dual ISDN S/T BRI.

Figure 3"BCM50e" (page 19) shows the BCM50e.

Figure 3 BCM50e

For more information, see “"BCM50e BCM50a: Avaya BCM systems with integrated routers"

(page 22) or "" (page 24).

BCM50a and BCM50ba models are not sold with Release 6.0 installed at factory. However, BCM50a and BCM50ba systems support release 6.0 software when upgraded to that software level.

For more information about BCM50 hardware, see Avaya Business Communications Manager 50 Installation and Maintenance Guide (NN40170-305).

BCM50 main unit

The BCM50 Main Unit (with telephony only) provides call processing and simple data-networking functions. It provides connections for 12 digital telephones, 4 PSTN lines, 4 analog station ports, and 4 connections for auxiliary equipment (auxiliary ringer, page relay, page output, and music source). The BCM50 Main Unit has no router, but it has four LAN ports: one is the OAM port for technicians, and three are for basic LAN connectivity.

A Main Unit contains the following field-replaceable units:

• one programmed hard disk

• one cooling fan

System Overview

20 Chapter 3 BCM50 hardware

• one router card (BCM50a, BCM50e, BCM50ba and BCM50be only)

Additional BCM50 hardware

The BCM50 expansion unit is a compact unit that accommodates the Media Bay Modules (MBM) used by other Avaya BCM platforms. The BCM50 main unit can support a maximum of two expansion units. For more information, see "Avaya BCM expansion cabinet or unit and media bay

modules" (page 31).

The wall-mount bracket is an inexpensive bracket for mounting the BCM50 or expansion unit to a wall; for more information, see "Mounting kits" (page 32). An optional wiring card, which provides RJ-45 connectors for all main unit trunk and station interfaces, is also available for use with the wall-mount bracket.

The rack-mount shelf is an inexpensive shelf for mounting a maximum of four BCM50 systems into a standard 19-inch rack. For more information, see "Mounting kits" (page 32). An optional patch field that provides RJ-45 connectors for all main unit trunk and station interfaces is also available.

BCM50 supports the complete range of IP telephony capability offered by existing Avaya BCM products. These features are enabled through keycodes and require no additional hardware:

• VoIP Gateway (H.323 or SIP): up to 12 VoIP trunks

• VoIP Telephony Clients: up to 32 VoIP Telephony clients, that support the Avaya 2050 IP Softphone client, the Mobile Voice Client 2050 and the complete range of Avaya IP Deskphones

BCM50 physical dimensions

BCM50 has a compact plastic enclosure so that you need not add hardware to enable features and applications. The compact size and flexible installation options support fast installations and accommodate the diverse environmental and physical conditions of small businesses.

Table 2"BCM50 physical dimensions" (page 20) describes the physical dimensions of the BCM50

main unit and expansion unit.

Table 2 BCM50 physical dimensions

Dimensions BCM50 main unit BCM50 expansion unit

Height 2 in. (5.1 cm) 2 in. (5.1 cm)

Width 8.5 in. (21.6 cm) 8.5 in. (21.6 cm)

Depth 12.5 in. (31.8 cm) 12.5 in. (31.8 cm)

The BCM50 main unit and expansion unit design features include in following components:

• external power supply

• stackable units

NN40170 -103

• rubber feet that allow unit installation on a desktop or a shelf

• optional wall-mount bracket

• optional rack-mount shelf

BCM50 physical interfaces

The BCM50 interfaces preclude the need for additional hardware. See Figure 4"BCM50 Front

panel and interfaces" (page 21) for a graphical representation of the BCM50 interfaces.

Figure 4 BCM50 Front panel and interfaces

BCM50 hardware Chapter 3 21

Your BCM50 is equipped with these interfaces:

• Twelve digital station ports support the complete line of Business Series Telephones. These ports are accessible through the front panel RJ-21 connector and are enabled through keycodes.

• Four Analog Loop Supervised Trunks. These ports are accessible through the front panel RJ-21 connector and are enabled through keycodes.

• Four Analog Station interfaces with message waiting and CLID support. These ports are accessible through the front panel RJ-21 connector and are enabled through keycodes.

• Page and auxiliary relay output on the front panel RJ-21 connector.

• Three-port 10/100 Ethernet switch with automatic sensing and automatic polarity. Two of these ports support connecting optional expansion units.

• One 10/100 Ethernet port reserved for direct-access management of the system.

• Music on hold input supported either through the front panel jack or an RJ-21 connector.

• USB port to enhance BCM50 management.

You can extend the capacity of your system by using the optional Avaya BCM expansion cabinet

or unit and media bay modules (page 31).

System Overview

22 Chapter 3 BCM50 hardware

BCM50e BCM50a: Avaya BCM systems with integrated routers

BCM50 is available with an optional integrated ADSL or Ethernet router. These units suit the needs of small businesses and small enterprise branch offices that require external data networking, such as Internet access or VPN-based networking to other offices.

Two variations of the BCM50 have an integrated router, depending on the WAN interface you require: the BCM50e (Ethernet WAN). The routers have the following data features:

• secure Internet access

• multisite VoIP trunking using secure VPN tunnels

• wide-area VoIP applications with remote user support

• remote IP management and support using VPN clients

Common features and capabilities

BCM50e has four additional LAN ports and 1 port for the Ethernet WAN connection for local premises use. All Ethernet ports are 10/100 Mb/s automatic sensing and support automatic polarity. Therefore, you require no crossover cable to connect data hardware to the unit. An additional port is provided for WAN access for, either Ethernet or ADSL.

The following features makes BCM50e attractive for small sites that want to become Internet-capable and multisite enterprises with many small sites. Until now, these sites could not be part of the corporate WAN because of the high cost of traditional WAN connectivity and managed service.

VPN

• 10 IPSec Branch Office Tunnels (peer-to-peer)

• IPSEC client termination supported

• support for bandwidth management

• support for Dynamically addressed peers – ABOT

• support for Client Tunnel origination (not termination) to simplify the connection to a larger VPN Router network

• IKEv1 Main Mode

• IKEv1 Quick Mode

• Diffie-Hellman Group 1,2

• IPSec Tunnel Mode

•ESP

•NAT Traversal

Security Services

• cryptographic services

• DES and 3DES

• data authentication SHA-1

NN40170 -103

• data authentication MD-5

• authentication services

• preshared secrets

• security services

• stateful firewall

• intrusion detection

• AES support

• digital certificates supported

• RADIUS support

NAT

• many-to-one, static, many-to-many

• port forwarding

• IPSec pass through

• NAT support for tunnel mode IPSec tunnels

• Throughput traffic performance - 23.1 Mb/s

Router

BCM50 hardware Chapter 3 23

• Clear text routing

• Static: through tunnel

• RIP v1: through tunnel and clear text

• RIP v2: through tunnel and clear text

IP Services

• DHCP client

• DHCP server with support for Avaya Internet Telephones

• DHCP Relay supported

• DNS Proxy

• DNS with VPN client

• WAN failover supported

•PPPoE

• PPTP (ethernet router only)

• Configurable MAC address

• Clear text traffic:

— WAN to LAN 33.9 Mb/s

— LAN to WAN 30.5 Mb/s

System Overview

24 Chapter 3 BCM50 hardware

BCM50e

The BCM50e in Figure 5"BCM50e front panel" (page 24) provides call-processing and data-routing features and is suitable for networks that require data-routing capability using an integrated Ethernet router. The WAN interface port provides 10/100 Ethernet with automatic sensing and automatic polarity. If you have existing or alternative WAN access technology, you can still benefit from the VoIP features of the BCM50.

Figure 5 BCM50e front panel

BCM50a

The BCM50a (see Figure 6) provides call-processing, data-routing features, and an integrated ADSL modem. The BCM50a is a stand-alone set of integrated applications. With the BCM50a, you have complete voice and Internet service with efficiency and convenience.

Figure 6 BCM50a front panel

These features provide a complete, integrated Communications Server/ADSL access package for ease of interconnecting with service-provider ADSL networks:

• ITU G.992.1 (G.DMT)

• G.992.1 Annex A

• ITU G.992.2 (G.Lite)

• ANSI T1.413 Issue 2

• DSL Forum document TR-042 ATM Transport over ADSL

• G.hs 994.1

• G.ploam G.997.1

• Autonegotiation rate adaptation

• RFC 2364 PPP over AAL5

• RFC 2684 Multi protocol Encapsulation over ATM, both Bridged and Routed encapsulation

• Support for British Telecom SIN 329

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• Broadband IP Products requirements for End User NTE equipment, where the router and ADSL modem functions are integrated into one device

• RFC 1483 Multi-protocol over AAL5

• RFC 2365 PPP over AAL5

System Overview

26 Chapter 3 BCM50 hardware

• RFC 2516 PPPoE

• Traffic-shaping UBR, CBR

• ATM forum UNI 3.1/4.0 PVC (minimum 5 PVCs)

BCM50b, BCM50ba, and BCM50be: Avaya BCM systems with integrated BRIs

The BCM50 system provides private network and telephony-management capability to small and medium businesses the EMEA and APAC markets. The BCM50 integrates voice and data capabilities, IP telephony gateway functions, and data-routing features into a single telephony system. The BCM50 is a compact system that you use to create and provide telephony applications for use in a business environment.

Common features and capabilities

• BRI Compact Daughter Card (CDC)— Performance conforms to ITU I.430, ETSI ETS 300012, ANSI T1.605, and safety standards and lightening protection

• Additional CDC connector, for a total of two CDC slots

• Xilinx FPGA - XC3S400-4FT256C

• Integrated eight-port 10/100 Ethernet switch to support future eDSP CDC (upgraded from five-port)

• 2.5 in. hard drive and new bracket

• Optimized position of fan cable, SATA cable, and hard-drive connector

• POL Current Limiting

• Introduce BRI and improve pack performance, and customer feature set.

• Memory parity

• Upgrade DSP and microprocessor

• GASI support

BCM50b

The BCM50b Main Unit provides functionality similar to the BCM50 main unit. The difference is that the BCM50b main unit has two integrated BRI ports that replace the four analog lines on the RJ-21 telephony connector.

• new CSC with integrated BRI in place of integrated GATI

• keycode BRI ports

Figure 7"BCM50b front panel" (page 27) shows a BCM50b front panel.

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Figure 7 BCM50b front panel

BCM50ba

The BCM50ba Main Unit provides similar functionality to the BCM50a main unit. The difference is that the BCM50ba main unit has two integrated BRI ports that replace the four analog lines on the RJ-21 telephony connector.

Figure 8"BCM50ba front panel" (page 27) shows a BCM50ba front panel.

Figure 8 BCM50ba front panel

BCM50be

The BCM50be Main Unit provides similar functionality to the BCM50e main unit. The difference is that the BCM50be main unit has two integrated BRI ports that replace the four analog lines on the RJ-21 telephony connector.

Figure 9"BCM50be front panel" (page 27) shows a BCM50be front panel.

Figure 9 BCM50be front panel

System Overview

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