Avaya Switcher User Manual [en, es, fr]

49383-01 (11•98)

User's Guide

Guide d’ Utilisation

Guía para el Usuario

Headset Switcher

™

Multimedia Amplifier MX10

Headset Switcher

™

Multimedia Amplifier MX10

español

Auricular Switcher

™

6362

français

Headset Switcher

™

iii

Install in 5 easy steps.

Step 1: Plug into power source. Step 2: Attach to phone and headset. Step 3: Set default settings

Step 4: Set telephone/amplifier

compatibility switch.

Step 5: Connect to an audio device.

Make a test call. Learn the basics. Use advanced features.

Amplifier Features

• Compatible with Sound Blaster™sound cards, CD players, tape recorders.

• SoundGuard

Plus™Sound Compression protects

you from harsh noises, such as fax tones.

• Call Clarity

™

System improves incoming and

outgoing sound.

• Switch easily between headset and handset, and between phone and audio device.

•Incoming volume adjustments.

• Mute

Advanced Features Enable:

• Speech recognition applications

• Training or music at the desktop

• Internet phone calls

• Record and play messages and music

• Call recording

welcome

to the Headset Switcher

™

Multimedia Amplifier

from Avaya

PART I

PART II

PART III

PART IV

The Headset Switcher Multimedia Amplifier adapts your telephone and computer or external audio device to an Avaya headset and provides control of the sound through your headset.

This User Guide will help you install your Switcher amplifier, learn its basic operations and take advantage of its more advanced features.

The Switcher amplifier is not designed to work on telephones that have the dial pad in the handset or on cordless telephones.

1 Amplifier to QD Coil Cable

2 AC Power Supply

3 External Audio Device Jack

(Mini-DIN)

4 Telephone Line Jack

5 Screwdriver

6 Handset Jack

7 AC Power Supply Jack

8 Audio Device Cable

9 Amplifier to Telephone Coil Cable

iv englishiv v

Connect the Switcher Multimedia Amplifier to your telephone and computer or audio device as shown. Follow the five easy steps on the following pages for complete installation details.

If you are not using the Switcher Multimedia Amplifier with a computer or other external audio device, connect the Switcher amplifier to your telephone as shown. Follow the first four easy steps on the following pages for complete installation details.

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1 2

567

Headset Switcher

™

Amplifier

1 Battery Access Door

2 Telephone/Amplifier

Compatibility Slide Switch

3 Telephone/Amplifier

Compatibility Slide Switch Cover

4 Outgoing Volume Control

5 Incoming Volume Thumbwheel

6 Headset/Handset Selector

7 Telephone/Computer Audio

(controls direction of incoming sound)

8 Microphone Selection

(controls direction of microphone)

9 Headset Jack

10 External Audio Device Incoming

Volume Control

installation

overview

–

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8 910

vi 1

INSTALLATION STEPS

The AC power supply is shown installed and plugged in to a standard wall socket on the Installation Overview (see page v).

The Switcher amplifier requires power to work with most phones.

Power is not required for the Switcher when using:

• Avaya Merlin

, System 75/85 phones

• Avaya Definity

and 8400 series phones

Installing batteries

We recommend an AC power supply (included). Two AA alkaline batteries (not included) may also be used, but batteries will need to be replaced frequently.

1. Remove the Battery Access Door located on the side of the amplifier by placing your thumb on the door and pushing down.

2. Install two AA alkaline batteries and replace the door.

3. You will hear three “beeps“ through the headset when the batteries are low.

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install

in 5 easy steps

PLUG INTO POWER SOURCE

CONNECT TO PHONE AND HEADSET

SET DEFAULT SETTINGS

SET TELEPHONE/AMPLIFIER COMPATIBILITY SWITCH

CONNECT TO AN AUDIO DEVICE

PAR T

STEP

plug into

power source

INSTALLATION STEPS

1. Unplug your telephone’s handset cord from the telephone base.

2. Plug your telephone’s handset cord into the Switcher amplifier handset jack ( ).

3. Connect your telephone base to the Switcher amplifier telephone jack ( ) using the short curly cord. On your telephone base, plug the short curly cord into the outlet normally used for your handset.

4. Plug the headset cord into the Quick Disconnect

™

(QD) module on the long curly

cord coming from the front of the amplifier. The QD will allow you to disconnect the

headset from the amplifier when you are not using the phone, or need to move away from the amplifier, while leaving your headset in place.

INSTALLATION STEPS

These are the default settings for headset use.

1. Headset/Handset Selector is switched to Headset ( ).

2. Telephone/Computer Audio Switch is released (no red indicator showing).

3. Microphone Switch is released (no red indicator showing).

4. Incoming Volume Thumbwheel is set to 4.

5. The Outgoing Volume Control has been pre-set. You can adjust it when you place your first call (see page 7).

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STEP

attach to

phone and headset

STEP

set default

settings

INSTALLATION STEPS

1. Put on headset.

2. Lift the phone’s handset off the cradle and place it on your desk.

3. If you don’t hear a dial tone, adjust the Telephone/Amplifier Compatibility Switch as indicated below:

1. Remove the Telephone Compatibility Switch Access Door by placing two fingers or thumbs on the raised bumps and pushing down.

2. Remove the flat, plastic screwdriver from the bottom of the amplifier by sliding it through the braces holding it in place.

3. Make sure the amplifier is in the default settings, and your telephone handset is off of its cradle.

4. Using the screwdriver, slide the Compatibility Switch until you hear a clear dial tone. Experimenting with various switch settings will not harm the amplifier or your telephone.

INSTALLATION STEPS

1. Plug the single-jack end of the Audio Device Cable (mini-DIN) into the external audio device jack on the rear panel of the amplifier.

2. Plug the twin jack ends of the Audio Device Cable into the audio device, matching the icons.

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STEP

set telephone/amplifier

Compatibility Switch

STEP

connect to

an audio device

–

MIC

Line Out

SPKR

MAKE A TEST CALL.

1. Put on headset. Refer to your headset’s User Guide to adjust the microphone position for best performance.

2. Lift the phone’s handset off the cradle and place it on your desk.

3. Make sure your Switcher amplifier settings are in default. See page 3 for details.

4. Call a friend or colleague.

5. Adjust the Incoming Volume using the Incoming Volume Thumbwheel. Refer to page 10 for more details.

6. Adjust the Outgoing Volume Control until the person on the other end can hear your voice at an appropriate level. See page 11 for more details.

7. If your friend cannot hear you, or you hear a buzz or hum, try changing the Compatibility Switch. See page 4 for more details.

8. Try activating the Mute function by depressing the Microphone Selection Switch (red indicator showing). Release the Microphone Selection Switch (no red indicator showing) to deactivate the Mute function. See page 12 for more details.

9. If you plugged your Switcher amplifier into an AC power source, try unplugging the Power Supply. If you lose power, your phone model requires AC power for your Switcher amplifier. Plug the amplifier into the AC power source again.

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make

a test call

PAR T

LEARN THE BASICS

Default settings

These are the default settings for headset use:

1. Headset /Handset Switch on Headset ( ).

2. Microphone Switch is released (no red indicator showing).

3. Telephone/Computer Audio Switch is released (no red indicator showing).

4. Incoming Volume Thumbwheel is set to 4.

Making and Receiving Calls with a Headset

1. Put on headset.

2. Make sure the amplifier settings are in default.

3. Lift the phone handset off the cradle and place on your desk.

4. Make or receive your call. You will use the dial pad and/or other features of your telephone as you would normally.

5. To finish a call, place the phone handset back on the cradle.

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learn

the basics

DEFAULT SETTINGS

MAKING AND RECEIVING CALLS WITH A HEADSET

ADJUSTING •HEADSET INCOMING VOLUME

•HEADSET OUTGOING VOLUME

•AUDIO DEVICE LISTENING VOLUME

MUTING A CALL

MAKING AND RECEIVING CALLS WHILE LISTENING TO AN AUDIO DEVICE

SHUTTING OUT SOUND FROM AN AUDIO DEVICE

MAKING AND RECEIVING CALLS WITH A HANDSET

III

PAR T

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LEARN THE BASICS

Adjusting Headset Incoming Volume

1. Adjust the volume by turning the Thumbwheel on the top panel.

2. Try different volume settings. 1 is the quietest and 9 is the loudest.

3. “Make a Test Call” (see page 7) provides more details about adjusting your incoming volume.

LEARN THE BASICS

Adjusting Headset Outgoing Volume

1. Outgoing Volume is pre-set. Try making a test call before adjusting (see page 7).

2. Access the Outgoing Volume Control, remove the panel on the left-hand side of the amplifier. The same panel houses the Telephone/Amplifier Compatibility Switch.

3. Use the screwdriver attached to the bottom of the amplifier to adjust the Outgoing Volume Control. Turn clockwise to make your voice louder to the caller. Turn counter-clockwise to make your voice quieter to the caller.

4. Replace the panel door and the screwdriver.

Adjusting Audio Device Listening Volume

1. Use the Audio Device Incoming Volume Control on top of the Switcher amplifier.

2. The Telephone/Computer Audio Switch should be depressed (red indicator showing). The Microphone Selection Switch should be in default position (no red indicator showing).

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LEARN THE BASICS

Making and Receiving Calls with a Handset

1. Switch the Headset/Handset Selector to handset ( ).

2. Use the phone handset as you normally would.

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LEARN THE BASICS

Muting a Call

1. Activate the Mute function by depressing the Microphone Selection Switch (red indicator showing).

2. Deactivate the Mute function by releasing the Microphone Selection Switch (no red indicator showing).

Note: Do not assume the caller cannot hear you. Some soundcards have “local loop back,” which means that the caller can hear what you are saying through the computer. Try a test call first and check this feature with your soundcard.

Making and Receiving Calls while Listening to an Audio Device

1. Depress the Telephone/Computer Audio Switch (red indicator showing).

2. Lift handset off your telephone base cradle.

Shutting Out Sound from an Audio Device

1. Release the Telephone/Computer Audio Switch (no red indicator showing).

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USE ADVANCED FEATURES

Using Computer-based Speech Recognition Applications

To listen to both your telephone and your computer, depress the Telephone/Computer Audio Switch (red indicator showing).

To switch from talking to your telephone to talking to your computer, depress the Microphone Selection Switch (red indicator showing).

Making an Internet Phone Call

1. Depress both the Telephone/Computer Audio and the Microphone Selection Switches (red indicator showing).

2. You may need to adjust your soundcard volume settings for optimum performance.

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use

advanced features

USING COMPUTER-BASED SPEECH RECOGNITION APPLICATIONS

MAKING AN INTERNET PHONE CALL

RECORDING AND PLAYING OUTGOING MESSAGES AND MUSIC

RECORDING A CALL

PAR T

USE ADVANCED FEATURES

Recording a Call

1. Depress the Telephone/Computer Audio Switch (red indicator showing) and make sure the rest of your settings are in default.

2. Record using your external audio device. Your side of the conversation may be quiet depending on the make and style of your phone.

Note: To control recording volume, consult your audio device user manual.

Note: This device has the capability of recording telephone conversations.It does not emit an audible tone or beep to notify the other party that a call is being recorded. Permission should be obtained from the other party when a recording is being performed.

The FCC and various states have laws, rules and regulations that prohibit or restrict the unauthorized recording of telephone conversations.This device should only be used in accordance with those laws, rules and regulations.

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USE ADVANCED FEATURES

Recording and Playing Outgoing Messages and Music

Switch the Headset/Handset selector to Headset. Depress the Telephone/ Compute

r Audio Switch (red indicator showing), and the Microphone Selection Switch (red indicator showing).

2. Use your audio device to control recording, playback and volume.

3. To interrupt or take over the phone call, simply release the Microphone Selection Switch (no red indicator showing).

Note: Some computer soundcards have “local loop back,” which means your callers can hear what you’re saying. Do not assume that your caller can not hear you.

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maintenance

and troubleshooting

SECTION

MAINTENANCE AND TROUBLESHOOTING

Maintenance Hints

PROBLEM

ITEMS TO CHECK

I DO NOT HEAR A DIAL TONE WHEN I TRY TO MAKE OR RECEIVE A PHONE CALL

If you are using an AC Power Supply, confirm that it is plugged in and the power outlet is turned on.

If you are using batteries, confirm that they are good and placed in the battery compartment correctly.

Confirm that the Headset/Handset Selector Switch is switched to Headset ( ).

Confirm that you have lifted the telephone handset out of the cradle.

Confirm that the telephone handset cable and the short curly cord to the telephone are connected in the correct jacks (see Part 1 of this guide).

Confirm that the Telephone/Amplifier Compatibility Switch is in the correct setting for your phone (see "Set the Telephone/Amplifier Compatibility Switch” on page 4). You may want to try moving the switch through all of the positions until you hear a clear dial tone. Experimenting with various switch settings will not harm the amplifier or your phone.

Trouble Shooting Guide

MAINTENANCE AND TROUBLESHOOTING

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MAINTENANCE AND TROUBLESHOOTING

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PROBLEM

ITEMS TO CHECK

I GET A LOW PITCH HUM IN MY HEADSET SPEAKER AND/ OR MY CALLERS COMPLAIN THEY CAN HEAR HUM

Change the Telephone/Amplifier Compatibility Switch between position 5 and 6 to see if the hum goes away in either position. Use the position with no hum.

Ensure the Audio Device Cable is routed away from your monitor or other electrical device.

If you are using batteries to power the Switcher Amplifier, the three ‘beeps’ are telling you that the batteries are low and need to be replaced. See “Installing Batteries” on page 1.

I HEAR THREE ‘BEEPS’ IN THE HEADSET

Maintenance Hints

Trouble Shooting Guide

PROBLEM

ITEMS TO CHECK

MY CALLERS SAY THAT THEY CAN’T HEAR ME AT ALL OR THEY CAN’T HEAR ME VERY WELL

Make sure the microphone of your headset is positioned in front or near your mouth. If you are using a “noise-cancelling” headset, the position of the microphone is very important.

You may need to adjust the “Outgoing Volume”. See “Adjusting Outgoing Volume” on page 11.

Confirm that the Telephone/Amplifier Compatibility Switch is in the correct setting for your phone (see "Set the Telephone/Amplifier Compatibility Switch” on page 4). You may want to try moving the switch through all of the positions until your caller hears you clearly. Experimenting with various switch settings will not harm the amplifier or your telephone.

Trouble Shooting Guide

Maintenance Hints

+ 36 hidden pages